Customer Business Manager Resume Samples
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Customer Business Manager Resume Samples
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I Wisozk
Ima
Wisozk
30492 Kshlerin Curve
Los Angeles
CA
+1 (555) 601 0002
30492 Kshlerin Curve
Los Angeles
CA
Phone
p
+1 (555) 601 0002
Experience
Experience
New York, NY
Customer Business Manager
New York, NY
Schinner, Reichel and Cummerata
New York, NY
Customer Business Manager
- Develop and execute eCustomer & Category Strategic Development and annual operating plan in collaboration with the Customer Development Organization
- Manages supervisors including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors performance objectives
- Provide guidance to the retail broker team in determining monthly objectives and assist direct in overall management of the broker team
- Adhere to a rigorous, timely Management Operating System (MOS) and establish regular Management Operating Reviews (MORs)
- Develop productive working relationships with key decision makers within Alternative (Maritime, Pace Chipper) and Value close out channels/customers
- Provide technical and management direction to maintenance management service contractor
- Develop productive working relationship with key, decision makers within the customer's organizational structure
Dallas, TX
Associate Customer Business Manager
Dallas, TX
Schinner Inc
Dallas, TX
Associate Customer Business Manager
- Coordinate, and manage, Category Management initiatives
- Effectively manage complexity and time management challenges
- Complexity and time management challenges
- Manage plan-o-grams and retail initiatives with the retail team
- Develop corporate marketing and merchandising programs
- Continuously identify & execute against key opportunities to drive market share and also mitigate key business risk
- Manage NSV and trade investment
present
Detroit, MI
Senior Customer Business Manager
Detroit, MI
Jakubowski Inc
present
Detroit, MI
Senior Customer Business Manager
present
- Develop and execute Customer & Category Strategic Development and annual operating plan
- Leverage Category Management to develop business plans to grow in all categories and channel
- Build customer relationships at the buyer and Divisional Merchandising Manager (DMM) levels and facilitates connectivity in other functional areas
- Develop and maintain channel data: analyze for trends and changes; account ranking; cross channel competitive threats and opportunities
- Conduct joint business planning to develop customer specific plans in order to deliver and increase sales
- Understand Campbell's brand strategies and tactics and implement them by working closely with the customer's key decision makers, including buyers, category managers, merchandising leaders, etc
- Demonstrated e-Commerce data loading/portal management expertise
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Baylor University
Bachelor’s Degree in Business Administration
Skills
Skills
- Strong analytical thinking and analysis capability
- Strong business and financial acumen: business analytics skills, customer P & L agility, ability to plan, track and evaluate trade management
- Manage Net Salve Volume and, trade investment, and profitability metrics for Seventh Gen. at Club
- Strong attention to detail and accuracy of data entry
- Working knowledge of Nielsen, AMPS and Customer POS Data is strongly desired
- Working knowledge of Nielsen, AMPS, Loyalty Card Data and Customer POS Data is strongly desired
- Experience in dealing with Q/C and has knowledge of quality protocols
- Strong business and financial acumen: advanced business analytics skills, customer P & L agility, ability to plan, track and evaluate trade management
- Proven sales ability with strong negotiation skills
- Strong focus on collaboration and teamwork
15 Customer Business Manager resume templates
Read our complete resume writing guides
1
Customer Business Manager Resume Examples & Samples
- Negotiate slotting and terms of trade activity with customer
- Gain customer approval for in-store activation (IRC, Tear Pads, Signs, etc.)
- Create/maintain merchandising grid (Excel based )
- Communicate changes to CAG policy, discontinued items, pricing actions, recalls/product quality issues to customer
- Align customer strategies with ConAgra Foods’ strategic plan to build a collaborative business plan
- Monitor trade activity execution
- Evaluate customer specific reports and standardized IRI reports
- Bachelor’s Degree in business, finance, marketing (or related field or equivalent work experience)
- Minimum one year in broker or sales analyst role with a minimum three years industry related experience
- Strong negotiation skills
- Ability to manage trade spending
- Demonstrates sales competencies consistently and effectively
2
Customer Business Manager Resume Examples & Samples
- Minimum five years industry related experience with at least three years direct sales experience
- Must show proven ability to build and maintain strong, effective relationships with customers and functional groups. Must show aptitude to effectively interpret and use multiple information sources to develop customer-specific tactical plans and options
- Experience across the sales function in both customer facing and business development roles
- Advanced knowledge of Microsoft Office Suite
3
Customer Business Manager Resume Examples & Samples
- Works with the Walmart AM and Analyst (indirect reports) to develop their understanding and ownership of business segments plans, priorities and sales strategic objectives
- Leads communication, staffing, training and competency development (PDP) within the customer organisation
- University degree or college diploma in related field
- Financial Mgt and Budget Mgt
- Understanding of key software enablers (Nielsen, Infonet, retail link, TPMS)
- Ability to penetrate customers and form relationships at all levels of the organization
- Excellent verbal and written communication skills, as well as Negotiation skills
- High level of attention to detail
- Account management
- Trade Marketing or Category Management experience
- Manager of others
4
Bestways Customer Business Manager Resume Examples & Samples
- Reacting commercially, promptly and effectively to competitor insight
- Representing and feeding the customers’ needs into Nestlé
- Plan and agree shopper promotional activity with activation managers
- P an L responsibility
- Efficiently and effectively managing the sales administration
- Developing a strong understanding of customer category and brand strategy, working closely with Nestlé category and marketing teams
5
Customer Business Manager Resume Examples & Samples
- Primary customer focal point for our D&S customer for all Aerospace products and services, at all levels within the customer’s organization
- Management of broad customer & product service and support offerings for all OEM Platforms in customer inventory
- Responsible for establishing and executing a customer service strategy that fits into the overall Honeywell strategy, while serving the individual customer needs
- Owns customer business commercial relationship, including the achievement of AOP revenue and margin targets, sales and growth, working capital metrics, and maintaining pursuit pipeline through joint working and coordination with the D&S Sales team
- Champions customer concerns and product support issues in partnership with C&PS team
- Accountable for key program management metrics with assigned customers
- Responsible for IP and spares sales including Gap closure – (short term and long term)
- Owns and executes R&O activity bringing in appropriate pursuit team support as needed
- Manages overall customer satisfaction management including, quarterly business reviews, account rail, service request, data collection. This includes development of and management of action plans to improve customer satisfaction
- Plans, executes, and manages campaigns to retrofit customer fleets with Service Bulletins, Retrofits, Modifications, and upgrades
- Maintains oversight of HON performance to customer contractual obligations
- Supports ACC and C&PS in collections and dispute resolutions
- Responsible to influence all internal functions to ensure customer satisfaction and Honeywell performance including, ISC, CSO, Engineering CQM, ACC
- Participate and lead Product Support Continuous Improvement Programs
6
Customer Business Manager Resume Examples & Samples
- B.Sc or higher (engineering / science ), MBA is advantage
- > 8 Years of Experience in technology/Marketing /Sales positions in the semiconductor industry
- Proven leadership and project management skills, experience in large scale matrix organizations – Advantage
- Experience in customer facing, sales planning ( forecasting & exclusion ) in Asia – Advantage
- Fluent communication skills , presentation and in writing
7
Customer Business Manager Resume Examples & Samples
- Owns the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their goals and objectives
- Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge
- Accountable for the execution of strategic plans for all Clients’ brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management
- Responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s Business plan
- Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”
- Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge
- Sells additional services to Clients through analysis understanding of Client’s strategy, performance insights, coupled with Customers’ performance by brand and/or category
- Provides feedback and assists in preparation for CROSSVIEW Business Reviews and where appropriate, participates in the presentation
8
Customer Business Manager Resume Examples & Samples
- Establish strong relationships with key influencers
- Leads a cross-functional, integrated product team to achieve the following objectives: execution of AOP (including achievement of revenue and profit objectives)
- Provides customer demand planning inputs, managing customer relationships, identification, development and support of new business capture, and adherence to contract, schedule, cost, regulatory agency, and international trade compliance requirements
- Interfaces with cross-functional personnel, including Engineering, Integrated Supply Chain, Contracts/Legal, Program Planning and Control, International Trade Compliance, and Customer and Product Support
- Provides leadership of the Customer Core Team (C&PS, Tech Ops, PM) and extended Customer Core Team
- Delivers business commitments in accordance with AOP/STRAP, including revenue, op income and working capital performance
- Responsible for long-term objectives such as year-over-year growth, profitability, and win rate, as well as near-term forecast accuracy for iSRO and demand planning
- Identifies opportunities and executes specific plans to improve program performance. Develops and executes detailed action plans, including extensive risk/opportunity analysis, with Engineering, ISC, and Sales teams for achieving revenue and net investment / operating income targets for the program(s) in this segment
- Ensures effective coordination and integration with M&PM Product Teams and other Product/Service management teams within Aerospace
- Leads the execution of all programs for Region and is responsible for maintaining good and consistent program performance within budgets and requirements
- Acts as a decision point in support of marketing, selling, pricing, contracting and execution of new business relative to the customer(s) and program(s) in this segment
- Acts as an enabler, assists and is an active participant in promoting and implementing D&S growth acceleration initiatives, including those initiatives through Honeywell Aerospace Trading (HAT), Business Policy Transformation (BPT)
- Leads the CCT to deliver on business objectives and customer commitments
- Responsible for overall quarterly VOC with the subject customer base for all assigned programs
- Must maintain strong relationships with cross-functional counterparts and assigned customers
- Required to negotiate with customer in order to effectively manage/grow the business
- Must maintain close cooperation with all functional personnel to achieve business objectives and customer commitments including delivery, quality, technical, accounts receivable, ISC & Engineering demand, and capture of new growth opportunities
- Must be available to communicate directly and effectively with D&S International Leadership on assigned programs. Must conduct effective liaison with Honeywell regional leadership
- Develops strong relationships with customer and thoroughly understands the customers business and strategic direction in order to identify opportunities and profitably grow Honeywell's business with the customer
- Champions and advocates purposeful change in alignment with the broader organizational goals and direction
- Identifies and implements productivity improvements to continuously improve business performance
- Establishes a Management Operating System aligned to the business and ensures adherence to it
- Contributes to establishing a culture of ownership and accountability throughout the organization
- Develops working, reporting, and communication linkages within the team and across D&S management & organization structures, particularly those in region, to facilitate open exchange on opportunities, priorities and business requirements
- Escalates issues as appropriate
- Bachelors Degree in Engineering, Business or Operations (or related discipline)
- Minimum 5 years aviation experience
- 5+ years experience of previous business experience, including but not limited to business management, engineering, sales, operations, finance, contracts, customer support
- Fluent French and English speaking
- Masters Degree or MBA preferred
- Previous Business Development & Program Management experience is desirable
- Six Sigma Black Belt and PMP certification is an advantage
- Proven track record of effective customer management and interface, particularly within the EMEAI region
- Working knowledge of business and financial fundamentals (Profit & Loss analysis, Investment analysis, Balance Sheet, Green Sheet)
- Knowledge of fundamental functional principles with the ability to optimize business performance in cooperation with Engineering, Sales & Marketing and Customer Support, and ISC
- Ability to make sound decisions and take quick action to ensure execution
9
Customer Business Manager Resume Examples & Samples
- To ensure the development of Customer strategy and JBP in line with the plans of the BU to deliver Sales and Market Share objectives by understanding the market, shopper behavior and Customer strategy
- Lead negotiation and agreement of the agreed KPIs for Sales growth and investment levels including trading terms agreements in line with company objectives
- To continuously deliver effective in store execution
- Be the customer expert to influence the overall direction by having strong understanding of the customer
- To develop a high performing and motivated team to contribute to the effective planning and execution within the customer in line with our Values
10
Customer Business Manager Resume Examples & Samples
- Bachelor's degree or equivalent work experience in a business or engineering
- 5+ years leadership experience in Aftermarket, OEM or International customer service/support or logistics related requirement
- 2 years leadership experience in Aerospace industry, managing key manager or directors
- Leadership: Experience to overcome obstacles, succeed in the face of adversity, and deal with ambiguity. Must know how to effectively influence and lead others across functions to get things done
- Business Acumen: Mature business and financial acumen to discern risks/opportunities of key strategic programs at customers and Honeywell
- Customer Knowledge: Knowledge of the customers, key players in the organization, strategic priorities
- Product Knowledge: Breadth and depth of product knowledge, for both Avionics and Mechanical Commercial Transport products
- Sales Expertise: ability to understand, identify and clearly articulate specific value propositions relative to the competition. Ability to construct multiple product proposals, indicating potential system and services integration concepts and benefits
- Program Management: Ability to manage multiple projects on time, report out on action status, and provide clear verbal, and written customer status
- Communication skills: Excellent verbal and written communication skills. Knows when and how to communicate to optimize potential for success with customers and internal to Honeywell. Must be a good listener
- Negotiations: Can negotiate skillfully in tough situations with both internal and external groups, can win concessions without damaging relationships, gains trust quickly of other parties in the negotiations, able to close sales deals
- Impact / Influence: Ability to influence outside of one's sphere of control
11
Customer Business Manager Resume Examples & Samples
- Develop a fully integrated, long-term strategy which drives eCommerce growth and ultimately grows share at Target, across the Newell Brands Portfolio
- Build customer relationships at the Buyer and Divisional Merchandising Manager (DMM) levels
- Build and foster relationships, inclusive of but not limited to, site merchandising, digital and social marketing at the account level
- Aligns with the Cross Functional eCommerce Team to interpret the Market Performance KPI’s and explain market data to the customer to further drive growth for the customer and Newell Brands
- Provide influence of Shopper Marketing levers that need to be executed at the account. Inclusive of, but not limited to support in Registry and key drive times during National Campaigns
- Fully integrate self as a seamless member of the established cross-functional team
- Negotiates and Manages an eSpecfic trade budget for the account which drives promotion, pricing and marketing support which drives sales and profitability for Newell Brands and Target
- Provide on-going strategic direction on emerging trends, technologies and capabilities in the omni-channel space. Test, learn and execute against them, in partnership with the respective eCommerce Partners at Target
- Develop and execute eCustomer & Category Strategic Development and annual operating plan in collaboration with the Customer Development Organization
- Previous leadership experience and technical qualifications
12
Customer Business Manager Resume Examples & Samples
- Achieve Bayer volume and KPI objectives through successful sell-in and execution of sales controllables
- Lead and execute all selling presentations within assigned customer/portfolio of brands, engaging cross functional teams, as necessary. Penetrates all levels across the retailer network; (VP/Director/CatMgr/Logistics/IT/Merchandising/Retail/Warehouse/Finance/Administrative/Pharmacy/Buyer/Assistants) within the customer organization to cultivate relationships for customer building
- Execute monthly forecasting to ensure Bayer meets/exceeds all customer supply metrics. Forecasting includes baseline business, new item pipeline and turn volume, and promotional inventory needs
- Manage trade budget and deduction resolution to stay within budgets/estimates (trade budget managed to 1-2% of bottom line total.)
- Audit and evaluate retail execution to identify opportunities and operational challenges. Provides direction to third-party vendors to optimize retail execution, customer planning, or category Management, if applicable
- Integrate and analyze multiple data sources to create selling strategies and programs that deliver win-win outcomes through innovation and collaboration with the account team
- Collaborate with customer marketing team to develop customer specific shopper marketing and promotional programs in alignment with brand strategies and demographics with a focus on improving distribution, merchandising, pricing, and shelving
- Effectively manage the development, allocation and residual inventory of all display or customized promotional selling units for the assigned customers
- Represent the “voice of the customer” within Bayer to drive profitable results and increase awareness to critical customer issues
- BS/BA degree plus 8 years of progressive sales experience in the consumer package goods industry, or equivalent combination of education and/or experience
- Results driven while being able to work well within a team environment (building strong relationships and showing organizational agility)
- Identify and deliver on external customer and internal partner needs
- Proven track record of delivering results versus plan
- Robust financial management skills to assess promotion effectiveness and continual improvement on ROIs
- In-depth knowledge of individual retailers and overall market place
- Strong communication skills, able to deliver clear and concise presentations, actionable directions
- Demonstrate critical thinking skills through multi-task problem solving, practical judgment and financial analysis; highly organized
- Experience with one-on-one customer negotiations
- Strong analytical capabilities across a variety of data sources and platforms
- Functional/technical skills to execute sales planning job
- Must have a Valid Driver’s license and clean driving record
- Travel as necessary or required
13
Customer Business Manager Resume Examples & Samples
- Bachelors degree, Bachelor of Science degree in engineering, business or operations preferred
- 5-10 years of previous business experience, including but not limited to business management, engineering, sales, operations, finance, contracts, customer support
- Masters Degree or MBA
- Previous Business Development & Program Management experience
- Six Sigma Black Belt certification
- Proven track record of effective customer management and interface, particularly within the African region
14
Customer Business Manager Resume Examples & Samples
- Works with direct reports to develop their understanding and ownership of business segments plans, priorities and sales strategic objectives
- Lead cross functional teams for account plans and new product launches
- Develop and help implement retail strategies
- Play a key role in cross functional teams (WIC, Leaders in action)
- Play key role in Marketing planning, and major new product launches
- Lead work with customer service teams on Supply as well as deduction mgt
- Strategic Agility
- Planning
- Conflict Management
- Organizational agility
- Developing direct reports
- Understanding of Mars business planning process (MAP, M&S, OP, IF etc)
- Understanding of key software enablers (Nielsen, Infonet, TPMS)
15
Customer Business Manager, Ohio Resume Examples & Samples
- Create/maintain merchandising grid (Excel based)
- Manage routine cuts/supply issues with customer
- Handle customer/consumer complaints
- Demonstrates sales competencies consistently and effectively with considerable expertise and business impact
- Demonstrates potential to move across other functions of the team and/or organization (Category Leadership, Joint Business Planning, etc.)
- Strong attention to detail and accuracy of data entry
16
Customer Business Manager P Resume Examples & Samples
- 8 years facility management or building operations experience
- 5 years supervisory experience in management, budgeting, vendor management, operations and maintenance and people leadership
- Demonstrate thorough knowledge in one or more of the following; energy management, CMMS, project management, life cycle planning
- Must demonstrate a thorough knowledge of a wide area of FM/O&M Business, business systems and infrastructure
- Ability to work effectively in a teaming and matrixes environment with multiple and changing tasks and priorities
- Ability to work effectively in a teaming and matrixes environment with multiple and changing tasks and priorities. Other suggested skills and competencies
17
Customer Business Manager P Resume Examples & Samples
- University degree or equivalent combination of education and experience
- 5 years supervisory experience in management, budgeting, vendor management, operations and maintenance
- Must demonstrate a thorough knowledge of a wide area of Facility Management/Operations & Maintenance Business, business systems and infrastructure
- Ability to work effectively in a teaming and matrix environment with multiple and changing tasks and priorities
- Team player committed to working in a quality environment
- Ability to travel on an occasional basis
- Demonstrated communication and interpersonal skills
- Ability to deal with customers and others at all levels
- Knowledge of JCI procedures and policies
- Must be proficient with windows computer software (Excel, Word, PowerPoint, MS Project, and Access)
- **Experience in Hospital environment an asset*********
18
Customer Business Manager Resume Examples & Samples
- Bachelor degree in Electrical or Mechanical Engineering or equivalent experience in a Facility Management discipline with 10 years or more experience in an Academic University environment
- Prefer BOMA and/or IFMA designation (RPA/CFM)
- Experience with directing, planning, developing and implementing strategic and operational plans
- Experience in management of multi-disciplinary teams and working groups
- Lead Customer meetings
- Oversee performance reviews for all on-site FM Team members and primary sub-contractors
- Manage Contract Compliance requirements
- Perform periodic planned and random site ‘evaluation inspections’ to continuously monitor front line performance
- Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required
- Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement
19
Customer Business Manager Resume Examples & Samples
- Develop and execute detailed action plans, including risk/opportunity analysis, for achieving revenue and margin targets
- Develop strong relationships with customers, distributors, and sales representatives
- Lead the team to deliver on business objectives and customer commitments
- Drive year-over-year growth, profitability, and win rate
- Ensure near-term forecast accuracy for demand planning
- Make sound decisions and take quick action to ensure execution
- Participate in the development of roadmaps/strategic plan (STRAP)
- Ensure consistent updates of competitive intelligence
20
Customer Business Manager Resume Examples & Samples
- Ability to thrive in a fast-paced environment
- Proven ability to lead cross functional team
- Conflict Management/Composure; Technical Knowledge
21
Customer Business Manager Resume Examples & Samples
- Manage the relationship with the Meijer Buying team and other stakeholders
- Collaborate closely with internal Unilever Brand and Customer-Channel teams
- Co-Create Joint Business Plans with Meijer based on shopper and category insights
- Build and execute category growth plans
- Drive trade investment efficiency based on analysis of promo effectiveness and new promotional and consumer targeting capabilities
- Collaborate closely with Shopper Marketing team to drive corporate marketing and merchandising programs with Meijer
- Collaborate closely with Category Management team to optimize the Meijer plan-o-grams and execute Unilever initiatives
- Transition the Unilever business at Meijer from brick-and-mortar to Omnichannel relevance
- Undergraduate degree is required
- Proven Business Manager experience working with a strategic customer within Consumer Goods
- Trade Marketing and Category Management experience is a plus
- Must be able to effectively relate with multiple levels of management, both internally and externally
- Must be a strategic thinker that can work effectively, and in a highly collaborative manner
- Must have strong relationship building and management skills
- Strong experience with Excel and Powerpoint is a must
- Working knowledge of POS Reporting Systems (Nielsen, IRI, Customer-Specific), Sales Reporting Systems (Hyperion Essbase, SAP/Oracle reporting) and Sales Planning Systems (AMPS, etc) is preferred
22
Customer Business Manager Resume Examples & Samples
- Manage the business relationship with Kroger team and stakeholders
- Act as the primary liaison on all category business issues both internal and external
- Work closely with Unilever teams; Marketing, Shopper Marketing, Category Management, Supply Chain, etc
- Coordinate Annual Planning efforts, including negotiating and executing Joint Business Plans
- Champion and drive strategic selling initiatives for Unilever with the Kroger account
- Proven account management experience with a key customer within CPG industry is a must
- Must be able to effectively relate with multiple levels of management, internally and externally
- Must be a strategic thinker that can work effectively, and in a highly collaborative environment
- Strong experience with Excel and Powerpoint
- Working knowledge of POS Reporting systems (Nielsen, IRI, Customer-Specific) and Sales Planning Systems
23
Customer Business Manager Resume Examples & Samples
- Utilize the Campbell's Sales Planning & Customer Investment system to create optimal customer plans to drive Campbell's portfolio
- Develop and implement trade promotion strategies and tactical plans with the customer - help develop and execute higher ROI activities to drive Campbell's portfilo's scale
- Proactively monitor and update the customer's overall business plan, including managing trade budgets, spending and volume, to achieve all sales objectives versus plan
- Utilize shopper and category management practices to proactively link consumer and shopper trends and opportunities
- Conduct post event analysis to evaluate promotional volume, consumption, profit and spending results versus plan and leverage findings to maximize future promotional opportunities
- Conduct category business reviews to discuss the state of the business, consumer trends, key business drivers, incremental opportunities, etc
- Develop accurate monthly forecasts in order to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changes
- Proactively call out potential risks or threats to monthly forecasts
- Sell-in new items to customer and work with key customer personnel to achieve optimal distribution
- Develop scorecarding for Point of Sale and Wakefern loyalty data
- Leverage data to provides strategic and tactical recommendations on the Distribution, Shelving, Merchandising and Pricing (DSMP) goals to improve overall category performance
- Gather category, consumer, and shopper data to help identify opportunities at the key customer level to improve CSC and category sales through optimal assortment and shelving. Deliver compelling and actionable business solutions that are driven by leveraging the CSC tool suite to bring advanced shopper insights, best practices, CSC processes and thought leadership
- Category & Brand Knowledge
- Written and Verbal Communication Skills
- Supply Chain Knowledge
- P&L Management
24
Customer Business Manager Resume Examples & Samples
- Lead the joint business planning process with assigned customer(s)
- Monitor and manage deduction balances and conduct post audits
- Leverage Category Management resources and loyalty data appropriately
- Leverage Customer Marketing resources to develop and implement collaborative marketing programs in alignment with brand and customer strategies and track and monitor progress of new item and initiative development
- Ability to negotiate
- Category & Brand knowledge preferred
25
Senior Customer Business Manager Resume Examples & Samples
- Develop annual strategic plan for the customer and present internally to gain alignment on key opportunities for growth
- Utilize the Campbell's Sales Planning and Customer Investment system to create optimal customer plans
- Leverage team-dedicated Category Management resources appropriately
- Understand Campbell's brand strategies and tactics and implement them by working closely with the customer's key decision makers, including buyers, category managers, merchandising leaders, etc
- Utilize sound category management practices to proactively link consumer and shopper trends and opportunities
- Leverage Customer Marketing resources to develop and implement collaborative marketing programs in alignment with brand and customer strategies
- Provide direction to Retail on how to implement customer specific plans at store level
26
Customer Business Manager Resume Examples & Samples
- Develop productive working relationships with key decision makers within Alternative (Maritime, Pace Chipper) and Value close out channels/customers
- Responsible for managing between 2 to 10 key customers or touch points
- Lead the Campbell close out process with internal and external stakeholders. Requires cross-functional interaction within the customer teams (e.g., Sales, Finance, supply chain etc.) as well as with WHQ personnel (e.g., Customer Development, Marketing, etc.)
- Work with key customer personnel to manage and achieve optimal item distribution
- Effectively monitor and manage monthly deduction balances
- Develop accurate monthly forecasts in order to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changes. Proactively call out potential risks or threats to monthly forecasts
- Requires cross-functional interaction within the customer teams (e.g., Finance, supply chain etc.) as well as with World Headquarter personnel (e.g., Brand Finance, Customer Development, Marketing, etc.)
27
Customer Business Manager Resume Examples & Samples
- Manage the relationship with the category director and interface with the customer contacts
- Coordinate Annual Planning efforts and Joint Business Plans (JBP)
- Customize corporate marketing and merchandising programs with each customer
- Coordinate, and manage, Category Management initiatives
- Manage NSV and trade investment by each customer
- Balances individual customer needs, while ensuring total Market integrity
- Drives Strategic Relationships and accelerated growth, while operating within approved Trade Marketing parameters, and driving trade investment effectiveness and efficiency
- Works effectively as part of a Customer Team, while maintaining a positive Connection and relationship with other direct teams as well as local Region Management
- Handles complexity and time management challenges effectively and professionally
- 4 years Bachelor's Degree from accredited University / College is required
- Proven Sales / Business Management with a Key Customer is a must
- Experience within Trade Marketing, Sales Marketing and/or Category Management is a plus
- Understanding of Finance and Supply Chain is a plus
- Excellent verbal and written communication skills is necessary to effectively relate with multiple levels of internal / external Management
- Must possess strong leadership qualities and relationship building / management skills
- Collaborative mindset is key to successfully working across the team and cross functions
28
Customer Business Manager Resume Examples & Samples
- Manage the business relationship with the Category Manager and interface with the Category Director and others at Kroger
- Coordinate Annual Planning efforts, negotiate and execute JBP
- Champion and drive strategic initiatives for Unilever
- Win market share
29
Customer Business Manager Resume Examples & Samples
- 4 year business or related degree
- 5 years minimum experience with a CPG company in Sales, Marketing, Operations, Category Manager, or related field
- Prior experience working with SUPERVALU & Independents
- Experience working directly with retail buyers
- Teamwork experience
- Proficiency in MS Excel and PowerPoint
- Analytical background and experience analyzing sales trends and making thoughtful recommendations
- Strong business acumen and communication skills
- Ability to take thoughtful risks
- Self-motivated and driven to be successful
- Open to career progression opportunities that may require relocation
- 5 to 10 years of related experience
30
Customer Business Manager Resume Examples & Samples
- Bachelors degree or equivalent
- Understanding of how an Account Manager/Buyer relationship functions
- Broad business knowledge and market understanding
- Experience of building relationships at all levels within an external organisation
- A tenacious and entrepreneurial approach in the role is key to building and sustaining new long term relationships
- Financial numeracy to be able to build strategically sound, financially robust proposals that exploit opportunities
- A good understanding of the Impulse marketplace, its key players and projected market dynamics
- Previous Account Management experience in retail sector is essential
- Good understanding and insight into Category Management principles
- Previous experience of building new senior level relationships within complex and tough trading environments
- Previous Impulse experience preferred but not essential
- A working understanding of marketing, supply chain and financial management
31
Customer Business Manager Resume Examples & Samples
- Conduct sales analytics, using available insights to provide solutions to customer needs
- Bachelor’s Degree in business, finance, marketing or related field required
- Minimum 1+ years in broker or sales analyst role with a minimum three years industry related experience
32
Customer Business Manager Resume Examples & Samples
- Develop professional relationships with customer senior leadership, decision-makers, stakeholders, and influencers
- Thoroughly understand the customers’ business and strategic direction in order to identify opportunities that profitably grow Honeywell’s business
- Provide timely communications that consistently, accurately, and effectively present details, actions, and status to organizational leadership and audiences
- Adhere to a rigorous, timely Management Operating System (MOS) and establish regular Management Operating Reviews (MORs)
- Integrate clear plans for the relationship building, risk mitigation, and opportunity capture required to advance / grow the customer business
- Deliver on AOP and STRAP commitments, including revenue, operating income (margin), and working capital (cash) performance
- Drive with the credit-and-treasury-services team a timely accounts receivable process with 95% or better alignment to payment targets
- Support the Finance team with a timely and accurate detailed forecasting MOS in order to support the SRO process
- In partnership with C&PS, baseline as necessary Operator Support Improvement requirements (issue characterization, root-cause-and-corrective-actions, & targets) and facilitate successful execution of the associated plan
- Drive new business
- Ensure effective coordination with the management, sales, L&C, and other team members needed to win new business
- Provide guidance on complex pursuits, capture short-cycle orders, lead / support retrofit-modification-upgrade opportunities, and facilitate contracts finalization
- Deliver on year-over-year growth, profitability, and win rate objectives
- Act as a decision point for marketing, pricing, capturing, and contracting new customer business
- Bachelors’ degree in engineering, business or operations or equivalent (MBA/Masters advantageous)
- Previous business experience, including but not limited to business management, engineering, sales, operations, finance, contracts, customer support
- Green belt certification
- Fluent in English and Arabic
- Previous customer business leadership experience
- Black Belt certification preferred
- PMP certification is desirable
- Proven track record of effective customer management and interface
- Working knowledge of business and financial fundamentals (ex. profit-&-loss analysis, investment analysis, balance sheet, pursuit financials summary)
- Knowledge of the fundamental functional principles associated with optimising business performance in cooperation with M&PM, sales, engineering, ISC, and C&PS
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Customer Business Manager Resume Examples & Samples
- Strong track record in B2B sales
- Prior experience with Account Management and/or business development
- Ambitious and motivated to develop a strong career in a senior sales capacity
- Enthusiastic, committed and passionate team player
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Customer Business Manager Resume Examples & Samples
- Helps develop, implement and execute the customer strategy, merchandising plan, and new item presentation process for the customer
- Works with the Corporate team, the Customer Trade Marketing Manager, the Sales team and the Broker team to establish quarterly, 6 month, and annual objectives that meet corporate category volume, brand volume, market share, promotional spending, logistical efficiencies, and profit objectives
- Executes distribution, shelving, merchandising, pricing (DSMP) objectives agreed to during the business planning process
- Works with the Customer Trade Marketing Manager and the corporate team to review and interpret trade promotion activities/analysis to effectively evaluate and direct trade funds
- Shares results and feedback with the internal team regarding customer, category, brand and competitive activity
- Is the "go to source" for information about the customers strategy, category dynamics with the customer, competitors strategy with the customer and division specific dynamics and results
- Penetrates mid-level and upper level management of the customer's organizations in order to align customer and corporate objectives
- Continues to participate in learning and developmental workshops and activities in local, regional, and national meetings intended to improve selling techniques, knowledge of customer and company, and other business practices designed to effectiveness in the marketplace
- Manages and controls operating costs in the areas of, but not limited to, trade investments, office space and supplies, travel and entertaining expenses, and other expenses directly under the incumbent's control
- Maintains a strong level of competency in all company approved software and mainframe applications, for the purpose of executing required sales reporting procedures, trade promotion evaluations, sales presentation materials, syndicated data trends, and other sales collateral and materials
- A bachelor's degree
- 5 years sales/marketing/analytics experience
- Record of successful sales management experience in CPG/COS at either the Senior Executive, Customer Business Manager, Customer Trade Marketing Manager, Category Manager, National Category Sales Manager, Brand Manager, or equivalent levels of responsibility
- Demonstrated ability to understand and apply business analytics
- A pattern of initiative
- Proven problem solving and decision-making skills
- The ability to work in a team environment on a variety of complex projects
- Well-developed interpersonal, organizational skills and analytical skills
- Proven ability to influence senior customer decision makers
- Well-developed written and verbal communication skills
- Experience managing a trade budget and a volume target in a business management system like Siebel or SMART
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have the authorization to work in the United States
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Customer Business Manager Resume Examples & Samples
- We’re looking for people who really understand the FMCG landscape, and we particularly want to hear from you if you’re already using your outstanding skills as an Account Manager in your current role – you may have already operated at this level in a previous role, or perhaps you feel ready to step up a level
- You will be a high performer and be able to evidence your successful impact on commercial performance
- To really stand out you’ll have a proven track record of sustained strong performance, and show how you have adapted to changing priorities in that time
- You will have a resilient approach as well as being a self-sufficient go getter
- To be successful in this opportunity you will need to be relationship focussed with a client centric approach to winning and expanding business
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Customer Business Manager Resume Examples & Samples
- Develop packs and go-to-market strategies for the Club Channel and for Costco in particular
- Be the Seventh Generation expert for the Club Channel, having expertise not only of products/brands attributes but also expertise of the related categories including Laundry, Household Chemicals, Diapers, Baby Wipes, and Feminine Hygiene
- Lead cross-functional efforts from item concept all the way through sales execution
- Coordinate Annual and Quarterly Planning for Seventh Generation at Club
- Customize corporate marketing merchandising programs with Club Customers
- Manage Net Salve Volume and, trade investment, and profitability metrics for Seventh Gen. at Club
- Balance individual customer needs with corporate requirements and market integrity
- Drive strategic internal and external relationships to accelerated growth
- Maximize sales and profit while operating within approved Trade Marketing parameters
- Manage complex business situations and a heavy workload
- Proven Business Manager experience with a key customer is a must, preference for experience calling on Costco
- Undergraduate degree is required, advanced degree is preferred
- High level of analytical skill is required including advanced MS Excel, Syndicated Date, Sales/Tread Planning tools, and POS retailer database
- Willingness to work independently with minimal supervision
- Ability and willingness to travel at least 25% of the time for Customer appointments
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Customer Business Manager Resume Examples & Samples
- Manage the relationship with the category directors, Meijer and HEB Buying teams and other stakeholders
- Co-Create Joint Business Plans with clients based on shopper and category insights
- Drive trade investment efficiency based on analysis of promotional effectiveness and new promotional and consumer targeting capabilities
- Collaborate closely with Shopper Marketing team to build, drive, and execute corporate marketing and merchandising programs with customers
- Collaborate closely with Category Management team to optimize the client plan-o-grams and execute Unilever initiatives
- Drive Strategic Relationships and accelerated growth, while operating within approved Trade Marketing parameters, and driving trade investment effectiveness and efficiency
- Work effectively as part of a Customer Team, while maintaining a positive Connection and relationship with other direct teams as well as local Region Management
- Proven Business Manager experience within CPG industry is preferred
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Customer Business Manager Resume Examples & Samples
- Bachelors’ degree in engineering, business or operations or equivalent
- Black Belt certification
- PMP certification
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Associate Customer Business Manager Resume Examples & Samples
- Be the Seventh Generation expert for the customer, having expertise not only of products/brands attributes but also expertise of the related categories including Laundry, Household Chemicals, Diapers, Baby Wipes, and Feminine Hygiene
- Continuously identify & execute against key opportunities to drive market share and also mitigate key business risk
- Routinely interface with multiple internal and external departments/personnel
- Drive trade investment effectiveness and efficiency within spend target
- Effectively manage complexity and time management challenges
- Must be skilled in verbal and written communications
- Experience in categories such as Laundry, Household Chemicals, Diapers, Baby Wipes, and Fem. Hygiene is strongly preferred
- Trade Marketing and Category Management experience is preferred
- This positon reports to the Costco Sales Team Leader based in Issaquah, WA
- This role can be based in Pleasanton, CA - Boise, ID - or Southern California/LA Area
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Customer Business Manager, Club Resume Examples & Samples
- Deliver sales and profitability targets
- Executes consumer and shopper driven strategies for their customers
- Negotiates and manages trade funds to create customer and company value by consistently measuring and enforcing trade terms and identifying opportunities for improvement
- Experience with a minimum $50M book of business
- Excellent written and verbal communication skills; must be able to present data in an organized manner
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Customer Business Manager LCL Resume Examples & Samples
- Driving profitable growth and national share
- Achieving and exceeding quota
- Leading implementation of company/category/brand strategy with LCL
- Leads LCL annual strategic planning process, including opportunity identification and plan development/implementation
- Leads multi-functional and multi-level contacts to maximize the account P&L and customer satisfaction
- Take the lead role in selling and negotiating business development opportunities
- Deliver targeted KPI results as defined in annual business plans
- Build ‘breadth and depth’ of relationships with key decision-makers & influencers
- Lead sales forecasting
- Manage and optimize trade spend
- Provide value-added insights and opportunities through rigorous analysis of market, channel, Walmart data, and competitive data
- Utilize appropriate BDF sales methodologies
- Communicate LCL strategies, initiatives and progress within Beiersdorf
- Contribute to the effectiveness of the sales team
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Senior Customer Business Manager Resume Examples & Samples
- Build customer relationships at the buyer and Divisional Merchandising Manager (DMM) levels and facilitates connectivity in other functional areas
- 7+ years sales and/or trade experience
- Experience developing and managing budgets
- Experience managing and / or influencing others
- Advanced skills using Microsoft Word, Excel, and Power Point
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Customer Business Manager Resume Examples & Samples
- Proven Business Manager experience with a key customer is a must
- Natural channel experience a plus
- Working knowledge of Nielsen, AMPS and Customer POS Data is strongly desired
44
Associate Customer Business Manager Resume Examples & Samples
- Manage the relationship with the category directors and interface with HEB
- Coordinate Annual Planning efforts
- Drive trade investment effectiveness and efficiency
- Customize corporate marketing and merchandising programs with HEB
- Develop corporate marketing and merchandising programs
- Manage plan-o-grams and retail initiatives with the retail team
- Manage NSV and trade investment
- Coordinate Joint Business Plans with HEB
- The need to balance individual customer needs, while ensuring total Market integrity
- The need to drive Strategic Relationships and accelerated growth, while operating within approved Trade Marketing parameters, and driving trade investment effectiveness and efficiency
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Customer Business Manager Resume Examples & Samples
- Manage the relationship with Albertsons/Safeway Seattle Division
- Full responsibility for the Foods and Refreshments portfolio
- Coordinate Annual Planning efforts with the rest of PacRim Albertsons team
- Customize corporate marketing and merchandising programs with customer
- Coordinate Joint Business Plans with customer
- Balance individual customer needs, while ensuring total Market integrity
- Complexity and time management challenges
- Working knowledge of Nielsen, AMPS, Loyalty Card Data and Customer POS Data is strongly desired
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Customer Business Manager Resume Examples & Samples
- Grocery Experience
- Previous Account Management experience in FMCG with proven results with a good understanding and insight into Category Management principles
- Experience of leading a cross functional matrix team across Sales, Shopper Marketing, Finance, Brand Marketing, Customer Service, and Supply Chain
- A good understanding of the mix of customers within the Grocery Channel
- Previous experience of managing a full P&L
- To lead the development of the Morrisons strategy for Oral Care to include the commercial plan and customer prioritisation
- Lead and develop the customer strategy plans to deliver long-term growth in line with business, channel and customer portfolio strategy
- Responsible for control of all costs in P+L, establishing and managing a financial review process to deliver P&L accountability across the team
- Fully engaged in the business planning cycle to ensure a fit for purpose plan is created for Grocery and specifically Morrisons
- To recognise and prioritise the key business development opportunities that will maximise the pace and profitability of customer and GSK growth in Morrisons Oral Care
- To create and execute strategies for business development within the channel encompassing complete customer remit, guided by market dynamics, channel segmentation and channel strategy
- Be an essential part of diverse, global team
- Develop others as part of your own professional growth
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Customer Business Manager Resume Examples & Samples
- A lead on a business development project
- Experience and expertise of working in the Wholesale and impulse channel/industry and leading on a business development project
- Previous experience of building senior level relationships within complex and tough trading environments
- To develop and deliver a business strategy with the customer across the CHGBI portfolio which delivers long term sustainable profit growth
- To make key category recommendations to the customer on range, distribution, space promotions and NPD by understanding and utilising the vast array of market data available across Nielsen, TNS, and customer data etc
- To build a range of P&L’s in order to understand the shape and profitability of the business and identify opportunities for future growth
- To build and develop a robust commercial calendar that delivers both against GSK and customer needs
- Agile working to adapt and respond quickly to deliver tactical opportunities which drive long term growth
- Leveraging strong relationships to ensure customer agreements deliver profitably and continually strengthen the relationship
- A cross functional approach to collaborating with customers, experts and internal colleagues is needed to ensure high levels of forecast accuracy
- Work closely with brand teams to create relevant high quality content for use down or across multiple communication channels
- Input into strategies for development of web and digital content associated with several different channels
- Personally flexible and consultative - able to interact and build strong and credible relationships at all levels
- Ability to influence, challenge thinking and gain credibility with senior commercial leaders, across the business and with customers, whilst building strong and credible relationships at all levels
- Expected to deliver complex projects including building relevant networks with a strong desire to 'make a difference' and add value
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Customer Business Manager Resume Examples & Samples
- Customer Account Management: Demonstrate ability to drive sales results while providing best in class customer service
- Manage routine production schedule adjustments, production attainment issues with customer
- Communicate and manage product quality issues and market withdrawals and /or recalls
- Handle customer/consumer complaints in conjunction with THS Q/C
- Business Planning/Financial accountability: Conduct sales analytics, using available insights to provide solutions to customer needs
- Understands and executes customer’s annual plan as it relates to THS annual sales and marketing plan at the product division level
- Relationship Management within internal organization
- Communicate internally to P&L owner, supply chain operations, plant personnel, finance, legal, Q/C, R&D and customer service
- Experience in supply chain operations
- Understands plant operations and manufacturing
- Experience in dealing with Q/C and has knowledge of quality protocols
- Strong understanding of plant capacity analysis, production scheduling, demand planning and inventory management
- Must show proven ability to build and maintain strong, effective relationships with customers and functional groups
- Strong business and financial acumen: advanced business analytics skills, customer P & L agility and pricing
- Works with multiple team members to discuss and prioritize work initiatives
- Ability to manage complexity
- Self-starter, proactive business leader
- Strong focus on collaboration and teamwork
- Drive for Results - Strategic Decision Making Ability
- Excellent communications skills, both orally and written
- MS Office (Word, Excel, PowerPoint)
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Customer Business Manager Resume Examples & Samples
- Building and executing comprehensive and long term customer strategies and plans
- Delivering to agreed customer targets and results
- Facilitating excellence in execution by planning, communicating, anticipating, measuring results consistently, based on your commercial and market insight
- Collaboration with cross-functional colleagues to drive ‘best in class’ customer related initiatives
- Nurturing effective business relationships with your customer beyond the buyers to include cross-functional and senior executives
- Managing and coaching an Account Manager and facilitating their ongoing career development
50
Customer Business Manager Resume Examples & Samples
- Achieve assigned quarterly and annual sales quotas for National Account on assigned brands
- Manage Sales of assigned brands at National Account
- Provide direction and collaborate with the Category Analytics team to build Line Reviews
- Build relationships with Buying Staff for assigned brands
- Make all headquarter calls with Director
- Work with Director and support team to build quarterly and annual business plans
- Achieve sales objectives, with appropriate profit contribution
- Analytics – POS Data and Nielsen REM Data to manage day to day business and prepare for Category Line Reviews
- Identify Opportunities for Gap Fill and Potential Losses
- Analyze WM Scorecards Monthly for Reporting to Buyers and B&G Executive Team
- Evaluate current items and competitive items for potential business opportunities
- Collaborate with Customer Inventory Analyst and corporate teams on production forecasting of assigned brands
- Evaluate competitive products, pricing, promotions and sales strategies at National Account
- Develop recommendations for displays and other promotional activities to effectively optimize sales growth, using available POS, syndicated and consumer insights data
- Manage customer accrual funds and determine most effective way to support the business, via features, demos, ISB’s and other promotional vehicles available
- Provide guidance to the retail broker team in determining monthly objectives and assist direct in overall management of the broker team
- Interface with the B&G Marketing staff to ensure maximum business opportunities with National Account. Assist in National Account targeted media campaigns and promotions. Execute new product initiatives
- Develop and submit monthly business recap on assigned brands to the EVP of Sales
- Solicitation of new business
- New Business Opportunities
- Modular recommendations on existing categories
- Development of market/account specific trade promotions
- Best method of maintaining / ensuring cost effective expenses
- High degree of organizational and problem solving skills
- Minimum of 3 years of experience on a Walmart team in sales or analytics
- Must have good Retail Link skills
- Must have a good understanding of syndicated data information sources ie., AC Nielsen or IRI
- Understanding of customer’s co-managed replenishment system
- Proficiency in computer business programs – Excel, Word, PowerPoint, Nielsen, Retail Link and Shiloh
- Administrative, organizational and communication skills
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Amazon Customer Business Manager Resume Examples & Samples
- Develop and achieve e-originated sales penetration targets across the account responsibility
- Build customer relationships at the buyer and Divisional Merchandising Manager (DMM) levels
- Build and foster relationships through site merchandising, digital and social marketing
- Provide on-going strategic direction on emerging trends, technologies and capabilities in the omni-channel space and execute against them
- Lead the Business Segment on the needs of the Customer
- Develop and execute Customer & Category Strategic Development and annual operating plan
- Negotiates and manages trade funds to create customer and company value by consistently measuring and enforcing trade terms and identifying opportunities for improvemen
- Works with demand planning to develop digital forecast accuracy that aligns to in-stock goal levels as determined by the account and Newell Brands
- Collaborates with trade marketing and the ecommerce segment teams to provide and explain market data to the customer
- Has extensive knowledge of opportunities and execution of the digital and mobile retail market
- 6+ years of direct and hands-on experience in sales, trade and / or the eCommerce Channel
- Ability to learn, understand and converse around key business issues
- Strong passion for both speed and simplicity
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Customer Business Manager Resume Examples & Samples
- Experience developing and managing budgets; minimum $50M book of business
- Background in dealing with selling "the bag" of multiple brands across many categories
- Ability to operate independently given direction, and bring ideas and solutions to issues raised
- Strong sense of autonomy
- Demonstrated problem-solving skills
- Experience with managing talent
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Customer Business Manager / Accounts Manager Resume Examples & Samples
- Responsibility for account management and accomplishing key account goals
- Partner with customers to identify opportunities and offer solutions
- Collaborate with warehouse buyers and retail meat department managers to increase sales and profitability working collaboratively and leading Broker partners
- Develop, implement and manage advertising feature activity to enhance mix and profitability
- Maximize market share and improve sales performance through innovative promotions and merchandising ideas
- Organizes, prepares and presents new product offerings to wholesale and retail customers
- Notifies management of competitive activity and other resource information
- Assists with market research, promotional ideas, value-added product enhancements and sales forecasts
- Operates and manages within assigned volume and trade budgets
- Secure new item distribution and implement shelf management standards using Distribution, Shelving, Merchandising, and Pricing objectives
- Ability to travel throughout the territory for customer visits and meetings approximately 20-30% of the time
- Candidates with sales/forecasting experience in the fresh meat industry strongly preferred
- Excellent selling, negotiation and follow-up skills
- Ability to forecast, strategize and offer solutions to challenging opportunities
- Excellent communication and customer service skills
- Ability to adapt to multiple buying styles and needs
- Capable of continually creating and responding to change
- Bachelor’s degree in Business, Sales, Communications or related area preferred
- Intermediate Microsoft Office skills
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Customer Business Manager Resume Examples & Samples
- 4 year Business degree
- 6-8 years minimum with CPG company
- Prior experience with Dollar Channel or DSD networks preferred, but not mandatory
- Entrepreneurial Mindset, Proactive, Results Oriented
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Customer Business Manager Resume Examples & Samples
- Lead the joint business planning process with the customer with a focus on strategic thought leadership in the categories they represent
- Utilize Sales Planning tools/ systems to create optimal customer plans
- Leverage team-dedicated Category Leadership resources appropriately
- Understand brand strategies and tactics and implement them by working closely with the customer's key decision makers, including buyers, category managers, merchandising leaders, etc
- Lead the customer in the execution of category reviews
- Leverage cross functional partners Shopper Marketing, CSP, CL, etc. resources to develop and implement collaborative marketing programs in alignment with brand and customer strategies
- Provide direction to Retail Effectiveness Teams on how to implement customer specific plans at store level
- BS or BA in Business or related field. MBA preferred
- 3-5 years CPG industry experience, including field sales and/or headquarter experience
- Customer Experience preferred
- Ability to penetrate and conduct meetings at high levels (ie: Senior Buyer) with the customer
- Strategic thought leadership
- Technical skills, Proficient in Microsoft Office Suite
- Strategic insights for the category & brand, preferred
- Negotiation skills
- Written and verbal communication skills
- Supply chain knowledge
- P&L management
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Customer Business Manager Resume Examples & Samples
- Define and execute strategies and plans for the Customer in line with business requirements
- Ensure achievement of agreed Customer targets/KPIs (NPS, RIG, TS, CCS, MOGEs, Forecast accuracy etc.)
- Implement, follow up and update Customer Plans
- Ensure complete support in development of Category Channel and Field Sales Plans
- Collaborate with peer Customer Managers to share Customer best practices, liaise with Marketing, CCSD, Field Sales and Supply Chain to drive Customer related initiatives
- Create and maintain career development plan and objectives in accordance with corporate guidelines
- 5+ Years in marketing or sales, and over this period has successfully delivered on KPIs, especially top and bottom line business results
- Develop and lead Customer team activities and priorities
- Understanding of all sales functions i.e. CCSD, Customer, Field
- Demonstrated success in a number of diverse sales roles
- Demonstrated ability to motivate and develop people
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Customer Business Manager Target Resume Examples & Samples
- Leverage shelf solutions to drive retail availability and additional product placements in store
- Conduct category business reviews, leveraging loyalty and syndicated data, to discuss the state of the business, consumer trends, key business drivers, incremental opportunities, etc
- Lead the customer in the execution of category assessments
- Strong interpersonal and influencing skills
- Knowledge of Supply Chain operations preferred
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O&M Customer Business Manager Resume Examples & Samples
- University degree in electrical or mechanical engineering or equivalent Technical experience required
- Five years of facility management or building operations experience required
- Five years of supervisory experience in management, budgeting, vendor management, operations and maintenance required
- May require knowledge of mechanical, electrical Uninterrupted Power Supply (UPS) or Direct Digital Control (DDC) systems
- Demonstrated leadership abilities and organizational skills
- Familiarity with ISO14001
- Able to deal with customers and others at all levels
- Must be a team player, committed to working in a quality environment
- Manages account level execution and profitability for either technical or soft services, or a combination of both
- Ensures delivery of services with a high level of customer satisfaction, and identifies opportunities to expand contract scope
- Oversees Johnson Controls employees and manages vendor relationships
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Customer Business Manager Resume Examples & Samples
- Develop and maintain channel data: analyze for trends and changes; account ranking; cross channel competitive threats and opportunities
- Liaison to planning and operations to minimize out of stocks occurrences by providing monthly rolling product forecasts
- Develop relationship with Amazon to strengthen loyalty and expand business
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Senior Customer Business Manager Resume Examples & Samples
- Develop and deliver sales and key customer presentations
- Develop relationship with Pure Play customers to strengthen loyalty and expand business
- Leverage Category Management to develop business plans to grow in all categories and channel
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Customer Business Manager Amazon Resume Examples & Samples
- Conduct joint business planning to develop customer specific plans in order to deliver and increase sales
- Liaison to brand and digital marketing to define/create features and benefits to meet account requirements, within margin requirements
- Maintain, analyze and report: on inventory status, sales projections, and sell-through to regular and ad hoc forecasts for customer sales and brands
- Address credit issues with internal resources and customer contacts as needed
- Work with logistics and customers to troubleshoot problems, developing and delivering actionable solutions
- Leverage Category Management to develop business plans to grow in all categories and channel
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Customer Business Manager Resume Examples & Samples
- At least three years of experience in a sales role within FMCG
- Field sales experience is a must
- Ideally, you’ll have experience within an Account Management role
- And a proven track record of success in exceeding targets and developing new business
