Enterprise Customer Success Manager Resume Samples

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L Dach

Lori

Dach

91322 Shanahan Roads

New York

+1 (555) 621 9643

91322 Shanahan Roads

New York

Phone

p +1 (555) 621 9643

Experience Experience

New York, NY

Enterprise Customer Success Manager

New York, NY

Hand-Reinger

New York, NY

Enterprise Customer Success Manager

Ensure internal alignment on account strategy by partnering with the Sales Account Executive to develop and execute on account plans
Assist in training customers on using New Relic to troubleshoot real time performance issues
Work collaboratively to build relationships, improve customer satisfaction, and drive revenue
Demonstrates excellent account/relationship management, having developed and cultivated lasting customer relationships
Interfaces with Senior Management inside Symantec to help set strategy and participates in varied roles to support internal business development
Manage customer facing projects and internal advanced service improvements
Execute ongoing Customer Success process improvements

Houston, TX

Enterprise Customer Success Manager

Houston, TX

Gibson, Daniel and Barton

Houston, TX

Enterprise Customer Success Manager

Using SFDC, responsible for the development, management and closure of forecasted opportunities
Execute complex sales and effectively manage the sales process and activities
Using CRM, responsible for the development, management and closure of forecasted opportunities
Develop key strategies to create strong virtual team/resources to maximise sales within the assigned territory
Using SFDC and SPO, responsible for the development, management and closure of forecasted opportunities
Assist in establishing a “Best Practices” sales process for large/enterprise level accounts
Gather customer product feedback and communicate with product management to shape product roadmap development

present

San Francisco, CA

Senior Enterprise Customer Success Manager

San Francisco, CA

Brakus-Smitham

present

San Francisco, CA

Senior Enterprise Customer Success Manager

present

Assist sales representatives with ongoing efforts to manage existing customer relationships and respond to non-sales related inquiries
Establish a trusted adviser relationship with customer executive sponsors and key stakeholders so that all of Red Hat's activities are closely aligned with the customer's business case and business strategy
Work collaboratively with the account executives responsible for promoting revenue opportunities across the diverse account base and develop a network of advocates among account management teams
Develop success plans for customers that outline their critical success factors, metrics for success, and potential issues and provide recommendations
Work closely with the Red Hat Professional Services team to hand over new consulting opportunities and facilitate transitions after implementations
Develop and carry out programs to keep customers informed of product releases relevant to their business
Help ensure customers achieve maximum value from their investment and monitor adoption rates of accounts

Education Education

Bachelor’s Degree in Comfort Working

The University of Texas at Austin

Bachelor’s Degree in Comfort Working

Skills Skills

Strong attention to detail allowing for delivery of high quality end user experiences
Ability to quickly grasp and distinctly explain technological and business concepts
Can demonstrate the ability of excellent account/relationships with customers
Ability to effectively develop and deliver communications, presentations and value realization
Strong builder of developing relationships both externally with the line of business and internally with cross functional teams and stakeholders
Strong understanding of business processes and their implementation into enterprise applications
Presents themselves in a professional manner, being a representative of their organization
Ability to travel up to 25% of the time
Strong sales skills
Excellent organization, project management, time management, and communication skills

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15 Enterprise Customer Success Manager resume templates

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Enterprise Customer Success Manager Resume Examples & Samples

Be an expert on the customer’s Apttus deployment and the go-to person for their strategic business direction
Ensure customers employ best practices and their Apttus solution is optimized for maximum value
Ensure any account issues are resolved quickly, leveraging resources from across the company as needed
Present to customers product roadmaps with emphasis on features most relevant to the given customer
6+ years’ experience providing account management services with cloud-based/SaaS solution offerings
Proven track record of successfully managing customer relationships and results delivery
Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts
Willingness to ‘roll up one’s sleeves’ and assist wherever needed
Team player who will innovate to continue improving the way Apttus serves its customer
Bachelor’s degree or equivalent experience in computer science, business, or related field (Masters preferred)

Enterprise Customer Success Manager Resume Examples & Samples

Present the Apttus value proposition and product features to audiences ranging from Sr. Executives to technical stakeholders
Ensure internal alignment on account strategy by partnering with the Sales Account Executive to develop and execute on account plans
Experience with cloud-based/SaaS solution offerings
Proven ability to build and sell business cases to customer teams
Experience working with/presenting to Sr. level executives

Enterprise Customer Success Manager Resume Examples & Samples

Impart technical leadership & direction on all aspects of New Relic’s products & services
Assist in training customers on using New Relic to troubleshoot real time performance issues
5+ years relevant work experience preferably with a professional IT services company or software provider
Proficiency in German language (spoken, written) required
Good understanding of at least one of the programming languages (Java, .Net, Ruby, nodeJS, Obective-C, Java-Dalvik)
Strong ability to align technical concepts & features to business needs
Bachelors Degree in Computer Science or equivalent from a top university

Enterprise Customer Success Manager Resume Examples & Samples

Identify and document overall customer expectations, based on account treatment model
Retain and grow Blackbaud business with active enterprise customers
Proactively communicate internally and externally to drive overall satisfaction and retention of Blackbaud business
Ensure that an account/save plan for meeting customer expectations is implemented
Leverage existing client satisfaction programs
Gain insight into customers' behavior for the purpose of analyzing each customer's probability to renew their existing contracts with Blackbaud

Enterprise Customer Success Manager Resume Examples & Samples

Manages the Customer Lifecycle from onboarding to renewal
Conducts Quarterly Business Reviews with key stakeholders
Ensure customers employ best practices and training for optimal adoption
Gather customer product feedback to influence product roadmap

Enterprise Customer Success Manager Resume Examples & Samples

Own a book of business for which you are responsible for customer success and revenue growth
Understand and discuss complex products and identify ways to optimize product performance
Work collaboratively to build relationships, improve customer satisfaction, and drive revenue
Collaborate with cross-functional business and technical teams to scope out business opportunities and to deliver results (e.g. new product deployments, training, support)
BA or BD degree and at least 3-5 years relevant work experience in account management or consulting, preferably with a professional IT services company or SaaS
Experience working with the largest enterprise accounts in the technology sector
Excellent organizational, analytical and influencing skills
Excellent written and communication skills

Enterprise Customer Success Manager Resume Examples & Samples

10+ years’ sales and/or account management experience in IT security solutions
Secure new business by selling complete solutions supported by our range of products and services i.e. software licenses, professional services, customer training, maintenance agreements and support
Documented track record of over-achievement against quota
Proven Sales experience and success with Large transactions (1M+)
Relationship on C-Level at Siemens, Allianz, Munich Re etc
Strong account management and relationship building skills
Giving sales presentations to high-level executives
Building new business relationships using existing industry contacts
Disciplined, decisive and innovative mind to be able to avoid or get around blocks and maximise market opportunities

Enterprise Customer Success Manager Resume Examples & Samples

Develops strategies and orchestrates company resources to maximize sales volume and profit goals within assigned accounts
Represents Symantec to the customer and the customer to the Symantec. Responsible for expanding Symantec’s footprint in the assigned territory and ensuring ongoing customer satisfaction
Meeting and/or exceeding sales quota and customer satisfaction metrics
7+ years’ sales and/or account management experience in IT Security sales
Strong, documented track record of achievement against quota
Current contacts/relationships at large accounts in the region. Other regional account a plus
Strong business and executive level sales acumen. Tangible examples required
Frequent business travel. Ability to rent a car and a valid driver’s license required Personal: Presence and credibility with strong influencing and negotiation skills
A charismatic and energetic Sales leader and with the ability to effectively build strong relationships as a foundation for influence. Innovative and strategic thinker. Willingness to learn; build and develop out from existing high-energy sales culture. Passionate about technology and people
Consistently demonstrates a sense of urgency and ability to adapt to changing environments
Ability to operate in a collaborative manner within a complex, multi-cultural organization
Drives effective decisions and generate shared vision with key stakeholders (decision and commitment) to achieve goals effectivel

Enterprise Customer Success Manager Resume Examples & Samples

Ownership of business relationship within a set of named SLED accounts
Achieve assigned sales goals
Maintain pipeline of opportunities that is equal to 3x assigned goal
Achieve and maintain status as information risk management expert and advisor
Manage and drive revenue through complex, multiple go-to-market strategies
Execute complex sales and effectively manage the sales process and activities
Lead a matrixed sales team (field, inside, partner and specialist) to achieve results
Utilize CRM tools to manage accounts and opportunities
Work independently and remotely, receiving little supervision for most assignments
Interface to negotiate and exchange information with all levels of management
Comply with company policies
Bachelor's Degree or equivalent experience
Requires a minimum of 8-10 years demonstrated successful account management experience selling enterprise security, system management and/or data center software to the executive level customer in public sector
Proven track record of strong and consistent achievement against quota with large enterprise clients
Ability to effectively lead and engage internal sales resources, i.e. Sales Specialists and Sales Engineers, as well as liaise with external partners at all levels
Proven team leadership skills
Ability to take account ownership
Good analytical capabilities

Enterprise Customer Success Manager Resume Examples & Samples

Meeting and exceeding sales quota for a set number of named accounts
Responsible for the Symantec sales and business relationship with the customer
Using CRM, responsible for the development, management and closure of forecasted opportunities
Develop and implement specific customer account and opportunity plans in support of company goals and quota objectives
Manages and drives revenue through complex, multiple go to market strategies
Customer Development (creating demand, customer needs analysis, relationships building)
Develop strategic relationships with named accounts within the allocated sector with responsibility for developing a target account list
Sell strategic projects to ensure that Symantec builds long-term relationships with clients
Manage tactical accounts ensuring a constant revenue stream and steady pipeline of business
10> years+ of relevant demonstrated sales account management experience in the IT software industry in the Government vertical market
Ability to liaise with partners with demonstrated experience selling to the executive level customer at all levels
Excellent presentation skills
Strong achievement against quota

Enterprise Customer Success Manager Resume Examples & Samples

Sells the organization’s products and/or services to, and maintains good relationships with, key individuals within a specified number of accounts
Responsible for expanding and retaining accounts while ensuring ongoing excellent customer service
Primary sales point-of-contact sales for the account, representing the organization to the customer and the customer to the organization
Effectively engages and builds cooperative relationships with sales resources: SE, Channel, ISO, Specialist sales team and executives as required
Actively builds networks with contacts and partner companies that can contribute to Symantec’s success
Identifies and qualifies opportunities, developing & executing the sales process
Responsible for account penetration and balanced sales growth
Meets or exceeds discount/profit margin goals
Demonstrates excellent account/relationship management, having developed and cultivated lasting customer relationships
Demonstrated experience selling to executive level
Proven customer engagement skills
Ability to map customer needs to Symantec solutions
Comprehensive knowledge of account and industry
Has in-depth knowledge of and continually builds on Market knowledge
Establishes and maintains Pipeline at required level
Achieves forecast accuracy in line with + or – 5%
Maintains complete and up to date Account plans as required, achieving buy-in for plans with the customer
Proficient in SFDC navigation, ensuring SFDC is up to date and accurate at all times
Conversant with Symantec’s order submission process and pricing structures
Solid understanding of Symantec Products, Support & Services offerings, continually developing knowledge
Understanding of and compliance with Symantec’s revenue Recognition policies
Understanding of and compliance with Legal terms & conditions
Takes ownership of understanding Compensation Plan
Develops and maintains knowledge of customer buying process
Self confident and self aware with gravitas, presence and credibility
Self starter with ability to apply initiative
Approaches task with dynamism, drive and focus
Proven ability to engage and influence the customer
Ability to engage and leverage internal resources cross functionally
Holds self accountable
Predilection for continual self development
Excellent and credible presentation skills
Excellent verbal and written communication
Excellent time management

Enterprise Customer Success Manager Resume Examples & Samples

Proven track record of significantly growing a software business and experience in both direct and channel sales in HK
Substantial experience leading company through sales growth and team expansion
Unquestioned business ethics and integrity and well-regarded executive within the industry in HK
A passionate, hands-on leader and manager who is able to lead the team to achieve extraordinary results
Over 15 years of experience working for software or IT companies with multinational experience and over 5 years management experience
Bachelor Degree required. Master’s Degree, preferably a MBA, strongly desired
A polished and poised executive, with strong communications skills and the ability to gain instant credibility within the company and with customers and partners

Enterprise Customer Success Manager Resume Examples & Samples

Act as the primary sales contact for those customers/partners representing Veritas
Develop key strategies to create strong virtual team/resources to maximise sales within the assigned territory
Accountable for meeting assigned Sales Quota
Proven achievement against goals or targets
Can demonstrate the ability of excellent account/relationships with customers
Has understanding of operational cadence in their specific areas
Presents themselves in a professional manner, being a representative of their organisation
Exposure to the Veritas offerings would be desirable but not necessary; background in positioning infrastructure software

Enterprise Customer Success Manager Resume Examples & Samples

The Enterprise Customer Success Account Manager is distinguished by their deep knowledge of the IT industry and Veritas’ Information Management Portfolio. This industry expert will be assigned to large, complex, high visibility, strategic, named accounts
Sells Veritas’ entire information management portfolio (backup/recovery, high availability, clustering, archiving, eDiscovery, etc.) and maintains relationships with existing named accounts that are of substantial strategic importance to the organization
Represents Veritas to the customer and the customer to Veritas. Responsible for expanding Veritas’ footprint in the assigned territory and ensuring ongoing customer satisfaction
Ability to collaborate with extended Veritas and partner teams but also to work independently to accomplish required tasks
7+ years’ sales and/or account management experience in IT software/hardware sales
TS/SCI clearance may be required
Current contacts/relationships and working business knowledge of assigned customers
Frequent business travel. Ability to rent a car and valid drivers required

Enterprise Customer Success Manager Resume Examples & Samples

University degree or equivalent
Proven experience in Information Management as well as Industry sector
Proven demonstrated successful account management experience selling enterprise software to the TELCO
Proven track record of strong and consistent achievement against quota
Ability to effectively partner with and engage internal sales resources, i.e. Product Specialists and Sales Engineers, as well as liaise with external partners at all levels

Enterprise Customer Success Manager Resume Examples & Samples

Ownership of business relationship within SLED accounts in a specific region
Maintain pipeline of opportunities that is equal to 3x assigned goal quarter after quarter
Utilize CRM such as SFDC type tools to manage accounts and opportunities

Enterprise Customer Success Manager Resume Examples & Samples

In charge of multiple large accounts (megabanks, major securities companies) and conducts direct proposal activities
Build a great relationship with multiple new large customers
Analyzing customers in detail, grasping individual IT issues, and provide solution sales
Build a long-term trust relationship with existing customers as well as new customers
More than 3 years of high touch sales experiences
Selling skills and a passion to win – always
Knowledge of IT Industries
Superior problem solving, business analysis and quantitative skills
An excellent communicator including written, verbal and presentation skills; with emphasis on attention to detail
Good communication skills (Japanese and English)

Enterprise Customer Success Manager Resume Examples & Samples

Own and support the customer lifecycle of onboard, adopt, expand and renew
Ensure proper delivery, onboarding and adoption of products and services
Identify opportunities for upselling and cross selling Spark Collaboration products and services
Identify the need for and provide feedback for customer training and adoption content
Understand the customer's internal business goals, culture and challenges
Collaborate internally with cross functional groups to streamline processes and drive continuous improvement
Identify, build and maintain relationships with all levels of the customer including executives
When applicable, travel to customer site leading gap analysis, CSAT and value realization discussions
Review regular reporting to customers through analysis of usage and the value Cisco Collaboration solutions are providing their business
Partner with customer in achieving goals and overcoming business obstacles through Cisco Collaboration portfolio
Meet pre-defined metrics around growing the customer and driving adoption of our services
A minimum 5 years of experience in the technology industry
Previous Customer Success (or strategic customer service) experience in a SaaS or Cloud company
Strategic thinker with vision
Service management minded with strong commitment to customer service
Strong builder of developing relationships both externally with the line of business and internally with cross functional teams and stakeholders
Ability to identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams
Ability to effectively drive adoption and growth while reducing churn in your account base
Ability to communicate effectively with end users, business owners, developers, engineers and various levels of management, including executives
Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable results in solving customers challenges
Strong attention to detail allowing for delivery of high quality end user experiences
Willingness to take initiative and accomplish aggressive project goals when necessary
Comfortable working in a fast paced, dynamic environment and developing flexible solutions to meet evolving business requirements
Ability to effectively develop and deliver communications, presentations and value realization
Strong sales skills
Previous experience and background around telephony, video room systems, or customer care
Understanding of verticals and industry challenges
Some travel is required

Enterprise Customer Success Manager Resume Examples & Samples

Works independently to determine the best approach for achieving personal and company goals
Works under general direction toward predetermined short and long term goals
Understands the client supplier ecosystem and builds partnerships where appropriate to deliver against objectives
Sells the organization’s products and/or services through a consultative selling approach and maintains good relationships with key individuals within named accounts
Responsible for expanding and retaining the client while ensuring ongoing excellent customer service
Primary sales point-of-contact for the account, representing the organization to the customer and the customer to the organization
Ensures customer is kept up to date with Symantec product roadmaps enabling the customer to plan and mitigate risks to their business
Effectively engages and builds cooperative relationships with sales resources: SE, Channel, Specialist sales team and executives as required
Ensure full compliance with all internal processes
Proven track record of enterprise sales experience in hi tech industry (preferably software) developing strategic customer relationships
High levels of achievement against quota and experience selling to the executive level customer, preferably in the high-tech industry
Proven ability to articulate a sales portfolio across products, solutions and services
Demonstrates strong sales skills and high level of technical and business acumen in both our industry and accounts
Demonstrates a breadth and depth of knowledge arrived through exposure to complex business situations

Enterprise Customer Success Manager Resume Examples & Samples

Sells the Veritas offerings and/or services by developing relationships with decision makers and individuals within a specified geographically defined territory to drive new business
Proven full fiscal years performance demonstrable in a high tech organisaton or within channel and partners
Further education desired and/ relevant industry experience

Enterprise Customer Success Manager Resume Examples & Samples

Responsible for account development and/or expanding existing accounts through business to business sales of VERITAS software, appliances and services to Government and Education sector
Effectively engage sales resources: SE, Channel, ISO, Solutions sales teams and executives on the development and implementation of customer account plans
Using SFDC and SPO, responsible for the development, management and closure of forecasted opportunities
Meet or exceed sales quota and other performance metrics
Interface to negotiate and exchange information with all levels of management, partners and alliances
Proven demonstrated successful account management experience selling enterprise software to Government and Education sector

Enterprise Customer Success Manager Resume Examples & Samples

Develop and maintain strategic business relationships with enterprise accounts to promote the Company’s products and services and profitable business relationships
Protect and defend annual revenue, customer base, and subscriptions within defined assignment
Utilizes detailed knowledge of products and thorough knowledge of clients’ business to consult and provide solutions that will increase value and ROI for clients
Conduct customer site visits to create & maintain relationships at all levels across the client organization
Keep accurate, detailed records of all sales activity in CRM (Salesforce.com)
Assist in establishing a “Best Practices” sales process for large/enterprise level accounts
Responsible for managing the overall account relationship. Works with clients on contract renewals, unit add-ons, additional features and escalated Customer Care issues
Performs miscellaneous job-related duties as required/assigned

Senior Enterprise Customer Success Manager Resume Examples & Samples

Develop success plans for customers that outline their critical success factors, metrics for success, and potential issues and provide recommendations
Help ensure customers achieve maximum value from their investment and monitor adoption rates of accounts
Assist sales representatives with ongoing efforts to manage existing customer relationships and respond to non-sales related inquiries
Minimize subscriber churn through education, coaching, and influence
Educate the customer on core key principles for a sustainable configuration
Develop and carry out programs to keep customers informed of product releases relevant to their business
Act as the main interface between Product Management, Technical Support, and the customer for instances where escalation of critical solution issues is required
Develop a complete understanding of Red Hat enterprise solutions and services
Work collaboratively with the account executives responsible for promoting revenue opportunities across the diverse account base and develop a network of advocates among account management teams
Ensure a seamless experience for the customer during adoption and deployment by offering hand-offs from sales through the customer onboarding to consulting and technical support
Bachelor's degree, preferably in a business or technology-related discipline; master's degree is preferred
Experience advocating for customers and the ability to foster and cultivate relationships with enterprise customers and partners by delivering premium subscriber value
Experience coordinating across functions, including management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations
Fluent English and German communication skills
Familiarity with Red Hat's solutions portfolio and subscription business model
Outstanding communication skills to lead on-site, strategic business reviews highlighting aspects of customer success, with stakeholders ranging from individual contributors to executive management

Enterprise Customer Success Manager Resume Examples & Samples

Responsible for account development and expanding existing accounts through business to business sales of Veritas software, appliances and services, to FSI industry (excludes insurance)
Using SFDC, responsible for the development, management and closure of forecasted opportunities
Proven demonstrated successful account management experience selling enterprise software to the FSI industry

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