Customer Development Manager Resume Samples

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F Conn

Frederik

Conn

22236 Kristin Roads

Boston

+1 (555) 813 5283

22236 Kristin Roads

Boston

Phone

p +1 (555) 813 5283

Experience Experience

Phoenix, AZ

Customer Development Manager

Phoenix, AZ

Satterfield and Sons

Phoenix, AZ

Customer Development Manager

Support the development and management the Intimates/basics categories for the annual / long range operating plan commitments and business objectives for HbI’s internet Sales channels consisting of Hbi owned sites (Hanes, One Hanes Place, Champion and JMS) and key Pure Play / Brick and Mortar websites (Amazon, Walmart, Target, Kohl’s and Macy’s)
Providing input into the development of junior team members
) Drive alignment between internal and external (i.e. Retail Field Sales) teams regarding brand performance. This includes monitoring and tracking category and new item performance, participation in Mid-Month Sales calls, and completing Monthly Sales Review commentary for assigned businesses. Also represents Retail Sales during the Monthly Business Process including the Monthly Sales Review (MSR) and Monthly Gap Review (MGR). {20%}
) Act as point person for communication between the Retail Field Sales teams and the Division for Gerber Cereal, Import Cereal and Beverage. Along with Category Management, will participate in all relevant new item initiatives by developing pricing, promotion, merchandising and customer/channel strategies on assigned businesses. Lead the creation, communication and dissemination of “gold standard” selling materials. {20%}
Utilizing internal/customer business systems to manage and maximize plans (i.e., LYNX and EDGE)
Channel Selling Solutions Collaboration: Support development of NWNA selling messages and campaigns to the channel and customers aimed at providing a unified voice and direction to help accomplish Channel Sales Priorities. Assist Sales Force in planning and preparing for key customer negotiations and the handling of objections of these messages and initiatives
Creating, establishing and/or managing customer-specific scorecards to monitor sales progress and identify and close sales gaps

San Francisco, CA

On & Off Premise Channel & Customer Development Manager

San Francisco, CA

Torphy and Sons

San Francisco, CA

On & Off Premise Channel & Customer Development Manager

Develop, execute and evaluate plans, deliver channel/customer insights, define business routines with customer
Analyze market dynamics for on-time OBPPC adjustments to drive SOV and SOM
Define, align, execute and track channel DMI. For A, B, C y D accounts for both On & Off Premise
Franchise Leadership: align and coordinate bottlers in Venezuela for plan development, implementation, commercial conditions and marketing fund implementation
Manage day-to-day contact with local customers and Bottlers
Define, align and execute through bottlers the channel and Key Customers BP for Venezuela
Develop customer scorecards and share results

present

Detroit, MI

Senior Customer Development Manager

Detroit, MI

Von-Konopelski

present

Detroit, MI

Senior Customer Development Manager

present

Provide input to VP Customer Development to support strategic planning and implementation
Create, maintain, and leverage relationships with senior-level decision makers, internally and externally
Talent development: Hires, trains, and develops direct reports in compliance with protocols
Work cross-department and cross-company to establish best practice processes to grow market opportunities
Aligning with brand activation team key activities to be executed on the market
Direct: Category Manager
Performs other duties as assigned

Education Education

Bachelor’s Degree in Self

West Virginia University

Bachelor’s Degree in Self

Skills Skills

Strong & proven Collaboration
Accountability. High discipline and organization
Ability to interact effectively, positive attitude
Demonstrates a thorough understanding of the value chain of both the customer and the system in the implementation of value-add solutions and alignment across the system
Willing to travel 50% or greater
+6-8 years managing customer relationships within Fast moving consumer goods companies or commercial experience
Strong business acumen, team building skills and the ability to engage internally and represent Ducommun across senior level customer forums
In-depth knowledge of the markets and customers served by DCO
Exceptionally strong oral and written communication skills
Strong negotiations skills. Strong influence

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Customer Development Manager Resume Examples & Samples

Bachelor's degree in Business, Marketing, or Technology related area required
3+ years of professional experience in inside sales, sales, or sales support, including experience in a professional services organization
Minimum of 2+ years experience with the higher education market
Ability to work closely with commissioned professional sales team
Experience in working in a matrix organization structure
A proven track record of identifying business opportunities
Demonstrated ability to identify, create and evolve effective selling methods within a complex organization
Excellent communications, presentation and interpersonal skills
LI-AC1

Customer Development Manager Resume Examples & Samples

Collaborating with bottlers to accelerate category growth (volume & value), with foundation on Modern Trade local KA thinking: 50%
Creating open lines of communication at all levels within KO and Bottlers for efficient / effective transfer of national strategies and world class best practices: 20%
Implementing and Tracking of local KA performance and execution of national strategies: 10%
Drives Customer & Shopper Value
Imports & Exports good ideas
Strong & proven Collaboration
Accountability. High discipline and organization
High tolerance to frustration, coping with stress
Committed, passionate. Never accepting limits
6-8 years managing customer relationships within Fast moving consumer goods companies or commercial experience
Marketing and operations experience
Strategic thinking, holistic view
Results driven, excelling performance. Hunger and ambitions
Strong negotiations skills. Strong influence
Intimate Shopper knowledge
Skilful managing data, transforming insights into action and making things happen
Proven listening skills, humble personality

Customer Development Manager Resume Examples & Samples

Responsible for all categories of business and with a customer focus on Walmart and Amazon, however will vary over time
Entrepreneurial mindset (visionary) to develop, formulate, and drive strategies to meet identified account needs and objectives. Requires close working relationship with cross functional team to understand business needs
Ownership within the Customer Management team to coordinate strategies to ensure successful delivery of merchandise. Proactively identifying and resolving potential issues that would impact timely and cost effective delivery of product
Analysis of key business metrics to identify opportunities for improvement within the flow of goods to the accounts. Create an in-depth knowledge of data sources to perform analysis including shipping compliance, fill rate, routing, etc to identify business building opportunities
Build strong partnership with HBI distribution / transportation network to help resolve issues and implement process improvement
Responsible to create strategy and communication within HBI functional areas in order to deliver improved results on measured shipment metrics (On time delivery, fill rates, transportation compliance). Finding ways to re-invent how we conduct business and find efficiencies to benefit HBI and customer accounts
Develop a working partnership with customer accounts to facilitate process improvement and issue resolution. Focused on but not limited to transportation and replenishment teams
Minimum 5 years customer management, retail buying or supplier logistics experience in the apparel industry and/or CPG experience
Excellent problem solving skills required
Financial Acumen; must understand retail scorecard drivers, and be able to manage detailed analytics

Customer Development Manager Resume Examples & Samples

Partner with Omni marketing managers to monitor retailer websites for cross-channel experience and brand consistency, making corrections and suggesting changes as needed
Work with Sr. Manager in developing and executing online marketing campaigns
Minimum 2 years’ experience in online merchandising, e-commerce, and/or Omni-Channel marketing/sales; apparel experience a plus
Strong documentation, communication, planning, organizational and presenting skills
Excellent negotiation and problem solving skills required
Familiarity with retail math and metrics, as well as the ability to compute, interpret and clearly communicate statistical data
Possess ability to manage multiple detailed execution plans, both internally and externally
Exceptional computer skills required: MS Office (strong Excel and Powerpoint skills), Photoshop and SAP experience a plus
Proven ability to build strong interpersonal relationships
A successful candidate will be professional, motivated, adaptable to changing priorities, as well as a team player able to work in a collaborative environment
Entrepreneurial mind set is a must—this position is focused on the new frontier of retail

Senior Customer Development Manager Resume Examples & Samples

Develop a deep understanding of Channel opportunities (PITA and Shopper insights, Shopping Missions and Consumption Occasions along NARTD Categories)
Lead Channel strategy implementation along FU’s and bottlers to accelerate category growth (volume & value) through
Consultant firms
Category Development Vendors
Dataware housing Vendors
Equipment Vendors
In-store execution suppliers
Direct: Category Manager
Indirect: All FU Off premise KAM’s
Unleashes People potential – Inspires Others

Customer Development Manager Resume Examples & Samples

Partner with Omni marketing managers to monitor WM.com website customer experience and brand consistency, making corrections and suggesting changes as needed
Develop and execute online marketing campaigns
Proven ability to be a self-starter

Junior Customer Development Manager Resume Examples & Samples

Build the joint business plan with accounts
Contribute to the commercial vision by sharing account perspective, risks and opportunities
Build, accurately forecast and achieve the account (s) results for the following and plan growth drivers accordingly
Turnover
Market Share
Profit
Prepare and lead the account (s) negotiations
Build the action plan to implement the Division and channel strategy and ensure that execution at a store level
Act as the expert of the account (s) to feed a retailer-centric account planning process which will ensure alignment in business plans
Build a deep customer intelligence and strong network with key stakeholders
Work closely with Supply Chain, Finance and Marketing
Bachelor's Degree in any field
Must have at least 2 years' work experience in the FMCG industry
Exposure in handling Modern Trade

Customer Development Manager Resume Examples & Samples

Strong understanding of both Sales and Marketing disciplines
Ability to develop digital and technological sales solutions including iPad applications
Collaborates with sales and marketing stakeholders at all levels to determine the most effective solution for complex issues
Partner with sales leadership on customer specific sales solutions
Develop sales collateral to support all 4 channels in which Refreshment Services operates
Present Sales and Marketing initiatives to key customers during RFP and QBR meetings and internal AOP or strategy meetings
Work collaboratively with Supply Chain and Marketing on product innovation for assigned accounts
Drive sales tool standardization and adoption of the STAR Selling Model – the repeatable sales process for Refreshment Services
Support sales activation of marketing programs for local, key and national account sales
Bachelor's Degree required
A minimum 3 - 5 years of professional experience in sales, marketing or digital marketing
Experience within a DSD, CPG or Field Service Organization preferred
Excellent verbal, written and interpersonal communication skills
Ability to synthesize multiple inputs into a clear, concise, and useful recommendation

Customer Development Manager Resume Examples & Samples

Meeting or exceeding POS to plan goals for assigned territory and markets
Growing POS by selling incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives as well as maintaining in stock conditions
Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions
Delivering consistent market & region level contact
Effectively gaining front end and main aisle presence
Provides sales training and skill development of RSM’s in assigned geographies
Participates and may lead meetings for their area or other RS area meetings
Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of the client and retail customer
Effectively manages RSM training
Administration/Reporting: complete accurate and timely paperwork, reports, recaps, itineraries, timesheets, expense reports, etc
(Required) High School Diploma or GED or equivalent experience (Preferred) Bachelor’s Degree or equivalent experience
1-3 years work experience in applicable field
Excellent written communication and verbal communication skills
Good interpersonal skills
Ability to work effectively with management
Ability to ensure a high level of service and quality is maintained
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Customer Development Manager Convenience Channel Resume Examples & Samples

Meet and exceed client sales goals by achieving KPI’s and efficient use of promotional spending
Execute sales calls with customers on behalf of clients within the designated accounts
Utilize syndicated data and category insights when necessary to deliver sales goals
Monitor customer sales, pricing, rebates and deductions on behalf of the client
Represent the client during category reviews acting as champion for client products
(Required) Bachelor’s Degree or equivalent experience
3-5 years previous experience managing key accounts
Good written communication and verbal communication skills
Excellent customer service orientation
Ability to gather data, to compile information, and prepare reports
Ability to research and analyze data effectively
Track record of building and maintaining customer/client relationships
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Basic computer skills including familiarity with Word, Excel, Outlook and Internet usage
Experience working in CPG environment

Associate Customer Development Manager Resume Examples & Samples

Implements 4P's (product, placement, promotion and pricing) business tactics that align with brand strategies and meet customer needs
Manages trade budget for assigned area including Lynx, returns, displays and other promotional efforts
Achieves forecast accuracy by working with CPFR partners. Troubleshoots orders, provides status to customers, and seek to resolve all logistical issues and challenges
Collaborates with finance, supply chain, brand and sales strategy trade customization to align efforts and tactics with customer(s)
Acts in the role of primary point of contact for a category or categories with the customer and meets frequently with buyers to discuss tactical matters such as progress to goals, promotional initiatives, issues and competitive threats
Executes new product launches and provides promotional materials appropriate for assigned customer(s)
Conducts analysis to assess effectiveness of promotional activities and strategies
Monitors key metrics to measure progress to goals
Utilizes syndicated and customer data to incorporate into sales plans. Tailors customer-and product group-specific sales presentations to gain support for recommendations
Participates in regular meetings with additional key customer decision-makers such as Sr. Buyers and Customer Business Analysts
Complies with company policy and procedures at all times
At least 3 years prior consumer sales, sales strategy, data analytics, category management/insights, customer insights, or shopper marketing/insights experience required
Broad experience across sales, operations, trade, and category roles is preferred
Ability to interpret and communicate complex business data (IRI/Nielsen)
Prior Category, Shopper Marketing, or Sales Strategy is preferred but not required
Ability to communicate and negotiate effectively
Demonstrated ability to build strong business relationships
Ability to work effectively within a fast paced, complex matrix environment
Up to 25% travel required.Selling Consumer

Senior Customer Development Manager Resume Examples & Samples

Achieves sales objectives in assigned accounts including forecast, sales increase by brands, Johnson & Johnson’s market share while growing the category
Develops & executes an annual account business plan that addresses customer & Johnson & Johnson objectives, opportunity, specific plans, and outlet execution of programs for major accounts with tracking matrix with the objective of growing the brand shares & category
Develops strong customer relationships & partnerships across all levels & identifies key opportunities to further build strategic partnerships with key stakeholders to ensure business directions are aligned & Johnson & Johnson is partner of choice
Manages co-op / trade promotion budget within guidelines, recommending avenues to optimize spends and to achieve positive business results
Monitors results of all programs and makes future recommendations for improved account sales performance
Analyzes market opportunity by major account and implements programs to increase Johnson & Johnson market share
Provides communication and coordination of all key account plans with internal sales organization, partners and customers to ensure timely execution of all programs within company policy

Customer Development Manager Resume Examples & Samples

Full forecasting and spend management for your Global Franchise/Category responsibilities, making accurate forecasts to your business team and CS&P contacts
Building and tracking a JBP with key retailers to ensure delivery of key metrics for J&J and business partner
Building a strong knowledge of the market and keeping track of the market activity to share information regarding changes or new activity in the marketplace
Identifies and progresses incremental growth opportunities within your business
Supports business improvement projects beyond immediate role responsibilities
Good solid CDM experience required as the area this role is responsible for will be a large and complex part of the business
CDM experience on at least 1 account and at least 2 Global Franchise/Categories,for a minimum of two business cycles
Grocery experience is an advantage, particularly top 4
Convenience experience beneficial
FMCG work experience is paramount

Customer Development Manager Resume Examples & Samples

Develop and execute customer-specific business plans that support aligned customer and marketing strategies, while monitoring key metrics to track progress and adjust plans as needed to deliver results
Manage a trade promotional budget for optimal ROI
Ensure internal/external alignment, while growing and maintaining relationships with key stakeholders
Participate in special projects as assigned by their supervisor
Develop and execute Pure Play business plans to deliver sales results, including maximizing volume potential, increasing merchandising effectiveness, growing brand share
Develop and maintain the on-line channel portfolio of J&J items while balancing customer item profitability metrics
Raise the 'on-line IQ' across J&J Consumer via business insights and analytics. Specifically, work with e-Commerce category management team to report Pure Play data across all business units and powering the path to purchase by utilizing all metrics available via customer vendor tools
Responsible for accurate forecasting of monthly sales by franchise and/or brand
Lead annual business planning process within assigned accounts. Leverage business analytics to influence customer and company decision making at top-to-top levels
Utilize internal/customer business systems to manage and maximize plans (i.e. LYNX, EDGE)
Regularly reconcile deductions and update promotional plans to remain within budget
Create impactful, insights-based presentations in order to translate sales objectives into customer strategy and business plans around distribution, merchandising, promotion, and the digital shelf
Serve as “voice of customer” to the company in order to address customer needs and accomplish goals and objectives, including launch of new items and optimal 4P execution
Influence across the organization to ensure full alignment to the customer/company business plan and drive long-term business objectives
Manage trade spend to stay within budget and to maximize ROI
Create, establish, and/or manage customer-specific scorecards to monitor sales progress and identify and close sales gaps
Serve in the role of expert on assigned product group(s) and designs innovative programs that generate a win-win outcome
Provide input into the development of Associate-level team members
Comply with company policies and procedures at all times
A minimum of a 4-year degree is required
A minimum of 5 years of total business experience and at least 3 years in consumer product sales is required
Prior customer-facing experience is strongly preferred
Previous e-Commerce experience, specifically Pure Play is preferred
Experience managing a spend budget with a customer is preferred
Ability to prioritize and to successfully manage multiple projects/initiatives
Ability to work in a matrix environment, interpret and communicate complex business data manage conflict and negotiate successfully
Strong computer skills, including MS Office Suite applications, sales database, and web applications
Strong written and oral communication skillsSelling Consumer

Associate Customer Development Manager Resume Examples & Samples

Degree in any discipline, minimum a 2nd Class Upper or equivalent
Minimum 2 years of proven sales track record in Fast Moving Consumer Goods industry
Dynamic, result-oriented and self-motivated
Strong analytical and problem solving abilities
Experienced in managing merchandisersSelling Consumer

Customer Development Manager Resume Examples & Samples

Marketing/Business training courses or diploma
Informing
Managerial Courage
Motivating others
Dealing with Ambiguity
Functional/Technical Skills
Business Acumen
Min. 10 years’ experience in the FMCG market
Proven record track of international Marketing and Sales Success
Experience in a cross-cultural multinational environment

Customer Development Manager Resume Examples & Samples

Maintain and develop the commercial interface between a wide range of Vending customers & Mondelez International
Build and agree joint business plans with customers to support delivery of AFH AC Revenue targets
Agree and manage Trade Terms with relevant customers
Identify and develop new business with targeted operators
Work closely with Customer Planning teams to deliver relevant promotions that drive incremental volume
Work closely with Category Development teams to deliver the Snacking Vision
Work with Marketing teams to deliver great visibility for our brands in Vending machines across targeted environments
Effectively manage all required Operations including Forecasting, Pricing & Admin
Maintain and improve Sales Database and reports
Work with Travel & Leisure NAM to ensure the Business Development Managers are properly briefed
Degree-level education or equivalent
FMCG bluechip commercial experience with a track record in delivering results
Solid account management & JBP experince
Strategic planning and analytical agility
Selling and Influencing
Organisational agility, priority setting & process management
Peer relationships
Solid knowledge of Excel and Powerpoint
Full clean driving license
Fluency in English

Customer Development Manager Resume Examples & Samples

Develop and execute customer-specific business plans that support and are aligned to customer and marketing strategies
Monitor key metrics to track progress and adjust the plan as needed to deliver results
Manage a trade promotional budget for optimal ROI and ensure internal/external alignment, while growing and maintaining relationships with key stakeholders
May be assigned up to two direct reports and is accountable for the talent management and development for these team members
Develop and execute business plans to deliver sales results, including maximized volume potential, increased merchandising effectiveness, growth of product group(s), and brand share
Accurate forecasting of monthly sales by franchise and/or brand and special packs/displays
Lead annual business planning process within assigned account(s)
Leverage business analytics to influence customer and company decision making at top-to-top levels
Utilize internal/customer business systems to manage and maximize plans (i.e., LYNX and EDGE)
Regularly reconcile payments and update promotional plans to remain within budget
Create impactful, insights-based presentations in order to translate sales objectives into customer strategy and business plans around distribution, merchandising, promotion, and planogram placement
Serves as “voice of customer” to the company in order to address customer needs and accomplish goals and objectives, including launch of new items and optimal 4P execution
Create, establish and/or manage customer-specific scorecards to monitor sales progress and identify and close sales gaps
Provide input into the development of junior team members
4-year degree is required
A minimum of 6 years of experience in a consumer package goods sales environment with at least 3 years of direct customer experience (customer development, shopper marketing, or category management) is required
Experience handling strategic planning with a customer is preferred
Having an enterprise view including understanding of supply chain, logistics, marketing, etc
Additionally, qualified candidates will have the following skills/abilities: ability to prioritize and to successfully manage multiple projects/initiatives; ability to work in a matrix environment; ability to interpret and communicate complex business data; ability to manage conflict and negotiate successfully; Strong interpersonal skills and ability to build relationships; strong computer skills, including MS Office Suite applications, sales database, and web applications.Selling Consumer

Customer Development Manager Resume Examples & Samples

Create, initiate, develop and facilitate sales and marketing strategies that increase HbI’s assortment, sales and profit at Amazon
Owns the HbI lead role in customer management and new business development at Amazon
Individual needs to have a high sense of urgency and entrepreneurial spirit with the ability to be creative, to be a problem solver and think outside of the box
Individual needs to identify, develop and own new business relationships at Amazon in order to drive business outside our traditional channels. The individual must be able to (1) identify, compile and filter data from various sources internally and externally (2) evaluate the data to form conclusions (3) turn the conclusions into well thought out strategic road map and (4) own, communicate, drive and execute the strategic road map into incremental profit and growth
Exhibits keen understanding of the marketing and sales process with the ability to develop, implement and communicate well thought out strategies to profitably drive both existing and new initiatives
Responsible for product sell-in, assortment management, item set-up, forecasting and sales to meet/exceed Hbi financial metrics
Must quickly develop an understanding of Amazon’s processes, strategies and financial metrics to communicate and collaborate with Hanesbrands business partners to drive incremental business
Development and management of the trade and budget plans to effectively delivery growth and profit. Includes over-sight of markdown, advertising, and marketing budgets specific to business category
Develop annual financial and sales plans in conjunction with Customer Officer
4-year college degree (BA, BS)
Prefer 5+ years of previous sales or marketing experience with major retailer partners (major retailer experience preferred)

Customer Development Manager Resume Examples & Samples

Develop Customer Business Plan to manage business according to company’s strategic direction
Execute approved plan and manage supporting budget to deliver targets
Understand customer’s business and direction in order to grow long term business
Manage and monitor the financial result of the account according to policy by using CSW report as a key tool
Strive to improve service level for customer by providing the following
Bachelor's or Master's degree in business administration or any related field
Minimum of 3 years experience in field sales of Consumer Product
Excellent negotiation & communication skill
Well organized and good in planning
Result oriented and proactive
Entrepreneurial understanding
Strategic thinker
Good interpersonal skill, open minded, energetic and proactive
Confident, competitive, yet a team player
Goal oriented and self motivated
Ability to work independently, but within a team environment
Good command of both English & Thai in speaking, reading, and writing
Computer proficiency (MS words, excel, PowerPoint)National Accounts

Customer Development Manager Resume Examples & Samples

Degree level qualification or equivalent
Full clean driving licence
English language – fluent
FMCG commercial experience with a track record in delivering results
Solid knowledge of Excel & PowerPoint
Drive for results
Peer Relationships
Selling & Influencing

Customer Development Manager Resume Examples & Samples

Support the development and management the Intimates/basics categories for the annual / long range operating plan commitments and business objectives for HbI’s internet Sales channels consisting of Hbi owned sites (Hanes, One Hanes Place, Champion and JMS) and key Pure Play / Brick and Mortar websites (Amazon, Walmart, Target, Kohl’s and Macy’s)
Understand the Intimates industry specially for Intimates internet/ecommerce functions
Collaborate with merchandising, design, marketing, web operations on business development strategies
Strategize with Brand team and Media team to develop and execute category marketing plans
Strategize and then collaborate with Web Operations to execute on owned site marketing and merchandising. Manage owned site marketing and merchandising plans
Strategize with embedded merchants on pricing and promotions for Owned websites
Drive market share gains across all intimates segments
BA/BS in marketing, business administration or related discipline. MBA preferred
3-5 years in marketing or retail management
Strategy, business development, product merchandising, brand development and analysis, marketing, financial planning and analysis, and business planning and analysis
Demonstrated financial acumen
Demonstrated ability to think strategically, to provide leadership, and to achieve results
Incumbent must have solid analytical abilities and be able to apply concepts from a broad business perspective
Knowledge of strategic planning concepts, marketing and the general management process. Refined oral and written communication skills are a necessity, due to daily contact with all levels of HbI and our customers’ management
The ability to work effectively to drive results with all functional areas and at all levels of the organization
Incumbent must be a team player and have the ability to positively influence constituents
Ability to influence in a fast-paced, matrix environment
Ability to motivate, lead, and manage a cross functional team
Must be able to take ownership of stated roles and drive for results
Incumbent must be committed to the highest business and ethical standards as outlined by HBI’s global operating standards

Customer Development Manager Resume Examples & Samples

Position Title:Customer Development Manager
Sector:Consumer
Working in multi-national FMCG company, with minimum 4-6 years experience and category management experience will be a plus
Good negotiation / presentation skill
Familiar with MS applications and operations

Associate Customer Development Manager Resume Examples & Samples

Position Title: AssociateCustomer Development Manager
Experience & Knowledge
Working in multi-national FMCG company, with 2-4 years experience and category management experience will be a plus
Team player with a high degree of self-motivation·

Customer Development Manager Resume Examples & Samples

Builds relationships with key decision makers for new and established accounts
Acts as liaison and primary contact with major commercial and industrial customers
Conducts presentations to customer executives and decision makers
Prepares formal proposals and leads negotiations
Prepares sales contracts and routes for approvals
Develops accurate sales forecasts and reports
Establishes sales plan and specific project plan for key accounts
Analyzes customer business opportunities and threats and designs plans to capitalize on them
Coordinates and perform economic and competitive analysis
Identifies opportunities for field sales force to secure sales

Customer Development Manager Resume Examples & Samples

Accurately analyze and interpret customer POS, syndicated data, shopper insights, and proprietary consumer research to cohesively present findings, insights, and actionable recommendations that drive against category goals
Efficiently manage work flow of both routine and ad hoc projects for external and internal partners
Manage and execute the transition process from category review to POG build
Effectively manage and delegate work for supporting analyst
Develop relationships with primary and secondary account contacts to effectively impact and influence decisions that drive against category goals
Four-year college degree required
Prior Category Management experience required in addition to 3- 5 years of relevant industry experience (marketing, marketing research, sales). Experience with Target or Apparel a plus
Strong computer skills a requirement, with working knowledge of word processing, spreadsheet, presentation and data management software, preferably Microsoft products
Working experience with JDA Prospace preferred
Working Syndicated experience preferred (NPD experience a plus)

Customer Development Manager Resume Examples & Samples

Position Title: Customer Development Manager
Sector : Vision Care
Location

Customer Development Manager Resume Examples & Samples

Full forecasting and spend management, making accurate forecasts to your business team and working closely with supply, finance and commercial strategy
Execution of Vogue strategic plan to deliver step changed commercial and market share growth
Identifying and progressing incremental growth opportunities within your business
Supporting business improvement projects beyond immediate role responsibilities
Leading in the eCommerce space
Good solid account management experience required working within the Pharmacy / Drugstore Channel with clear demonstrable examples of success
FMCG experience essential for this position
ECommerce experience beneficial
Demonstrable experience in building multi-channel customer plans for growth
Premium’ personal care work experience beneficial
Relevant Degree or Masters

On & Off Premise Channel & Customer Development Manager Resume Examples & Samples

PLANNING AND EXECUTION 30%
Define, align and execute through bottlers the channel and Key Customers BP for Venezuela
Define, align, execute and track channel DMI. For A, B, C y D accounts for both On & Off Premise
Lead Channel Execution, POS and Marketing Platforms like OBS, summer, XMAS, transactional platform, recruitment plans, etc
Obtain market and customer-specific input needed for the respective planning process
Analyze market dynamics for on-time OBPPC adjustments to drive SOV and SOM
Identify opportunities and develop objectives with each local Key Customer, aligned with the customer’s strategies as well as the Company’s strategic priorities
Reach system alignment for the execution of local initiatives. Guarantee execution
Systemic Understanding & Knowledge of The Coca-Cola System / Market and functions
KO System value chain processes: Logistics, Distribution, Sales, Point of Sale Execution, Pricing, Package Development, Consumer Behavior, Customer Economics, Channel Characteristics and Operation
Relationships network within the Company and Functional Areas
Relationships network within Bottler community
Understanding of Collaborative Customer Relationship Model (CCRM)
In depth knowledge of advanced execution principles
Category Management knowledge
Knowledge of channel marketing
Highly qualified on influence and negotiation skills at all levels
Financial skills to understand the impact of actions on the P&L
Systems (Word, Excel, Power Point, Project Management)
Self-Motivated, capable of working under continuous pressure
Ability of being structured under an unstructured environment, and to administrate complexity
Open-minded, perseverant to change status-quo
Firm in defending convictions yet understanding
Confident; winner’s attitude
Strong presentation skills and ability to influence
Developed interpersonal skills
Easy to understand and quick to learn
Presence that conveys confidence, respect and trust
At least 5 yrs of relevant experience in Customers Development
Experience in Marketing, Sales, and / or Trade Marketing will be a plus
Bottler experience desirable

Customer Development Manager Resume Examples & Samples

Build and maintain mutual customer relationships throughout your territory and ensure product availability as per the agreed channel or account plans
Ensure all national programs are executed within your territory and proactively communicating on compliance issues
Ensure product availability in all accounts as per the agreed channel or account plans
Manage Point of Sale (POS) ordering, storage and waste minimization
Actively contribute and participate in team engagement activities and meeting
Education & Professional Qualification: Bachelor in Business, Marketing or other related discipline
Ideally you will have 1+ years’ experience in Sales or a Brand Assistant position
Mars Competencies: Customer Focus, Drive for Results, Peer Relationships, Priority Setting
Functional Competencies: Selling, Leveraging Insights, Financial Management, Commercial Negotiation, Category First, Trade Marketing & Merchandising

Customer Development Manager Resume Examples & Samples

Plan, direct and coordinate territory management activities such as implementing marketing and sales programs on a timely manner to protect and build the Company’s business in designated territory assigned in Peninsula Malaysia
Continue rapid business development through working closely with our key accounts and distributors to achieve designated territory sales target distribution and merchandising objectives
Leverage on in-depth understanding of retailer dynamic, shopper/consumer knowledge, merchandising opportunities, retailer promotion/events opportunities with speed and excellence
Ensure that new or modified sales plans are consistent with sales policies and service capabilities and coordinate sales personnel in developing sales presentations and marketing programs
Manage a team of merchandisers on day-to-day operations, training, issue resolution and lead monthly team meeting
Support the development of effective distribution and maintain healthy inventory system in the trade
Manage set of budget to plan coverage plan for sales and merchandising team

Customer Development Manager Resume Examples & Samples

Collaborating with bottlers to accelerate category growth (volume & value), with foundation on Modern Trade local KA thinking
Demonstrating Local KA understanding - mapping out the local KA scene, performance, trends
Demonstrating a thorough understanding of the value chain of both the customer and system in the implementation of value-added solutions
Developing strategy for local KA - maximize Consumer & Shopper insights to create compelling Strategies, Picture of Success & Tactics, in alignment with national channel strategy
Command Shopper Marketing, RTM, RGM, OBPPC & Shopper Driven Category management as core drivers for growth
Building capabilities in Bottler to handle local KA customers. Assure World Class capabilities to address complexity and capture growth trends
Creating open lines of communication at all levels within KO and Bottlers for efficient / effective transfer of national strategies and world class best practices
Implementing and Tracking of local KA performance and execution of national strategies
Data ware housing Vendors

Customer Development Manager M/F Resume Examples & Samples

Provide Clinical Support for new customers learning curve and for increasing the product adoption
Deliver customer training plan and effectively transfer knowledge to empower customers to use NWM system effectively and independently
Comply with mandatory training and attend local and abroad training programs to maintain and develop knowledge required to fulfil job role effectively
Execute on key marketing strategies to include the successful roll out of new products
Identify industry trends and relevant competitive information, implement and maintain a deep knowledge of competitor's products and strategies in the local market
Adopt Credo based principles in all interactions with internal and external customers
Minimum of 5 years of medical device sales experience, capital equipment management preferred
Fluent in English and French both verbal and written communication
Capacity to gain in-depth product and procedure knowledge and the ability to communicate effectively with all key stakeholders within the EP lab setting
Must be highly motivated and have a strong desire to succeed in a demanding role

Customer Development Manager Resume Examples & Samples

The Customer Development Manager (CDM) will be responsible for implementing specific customer development plans by providing full clinical and commercial support
CDM will also work closely with the NW EMEA Marketing Manager to implement the EMEA strategy in his territory, increasing NWM’s adoption in selected KOLs
The key objective of this role will be to deliver the sales target within the identified geographic area, meeting all strategic and business objectives, delivering product and customer training plan and providing the highest level of clinical and customer support
Meet and exceed sales targets for their geographic area, maximizing sales’ and profit’s potential
Collaborate with the NW EMEA Marketing Manager, CDM colleagues and EMEA dealer, in order to develop innovative Professional Educations activities to Establish NW as Golden Standard
Fluent in English both verbal and written communication
Trained to apply advanced Microsoft package skills: Word, Excel, Powerpoint, and Outlook
Full & clean driving license
Must be willing and able to travel more than 60% of the time, depending on geography
Strategic and big picture approach
Excellent interpersonal skills. Ability to build strong relationships quickly
A team player and independent thinker

E-commerce Customer Development Manager Resume Examples & Samples

Develop new business relationships in order to drive business outside our traditional channels. The individual must be able to (1) identify, compile and filter data from various sources internally and externally (2) evaluate the data to form conclusions (3) turn the conclusions into well thought out strategic road map and (4) communicate, drive and execute the strategic road map into incremental profit and growth
Work with merchants to procure budget and warehouse capacity for upcoming assortment additions
Gain knowledge of specific brands, product categories, assigned accounts and retail
Tracking of the trade and budget plans to effectively deliver growth and profit
Tracking of annual financial and sales plans in conjunction with Sr. Manager
Proven ability as a “thinker”, a “strategist” and a “creative mind” in order to think outside the box to be a solution provider
Understanding of retail math and metrics

Senior Customer Development Manager Resume Examples & Samples

Talent development: Hires, trains, and develops direct reports in compliance with protocols
Maintain regular and frequent contact with team members and/or third-party brokers to enhance implementation of business plans and initiatives
Create, maintain, and leverage relationships with senior-level decision makers, internally and externally
Lead the development and implementation of targeted business plans, including the 4P’s at the customer
Understand, penetrate, and leverage resources, such as sales agencies
Evaluate and negotiate agreements against objectives
Serve as the primary source of information for internal partners (i.e., Brand, Sales Strategy, Sales Management) regarding customer conditions, competitive trends, and marketplace dynamics
Coach, develop, and evaluate direct and/or indirect reports
Teach direct and/or indirect reports how to leverage data and insights to support business initiatives and identify opportunities
Provide coaching and information as necessary to support business planning
Facilitate communication between staff, assigned external, and home office/internal groups as necessary
Monitor and report on external and internal achievement of plans
Perform regular in-market visits to audit and ensure team member and account compliance for objectives
Monitor and ensure account compliance to plan
Analyze the geography and account mix to determine fund allocation
Manage the trade fund budget by ensuring adherence to fund allocations
Gain alignment of resources across a complex matrix environment to achieve goals
Influence the actions of others where there is not often direct authority
Facilitates category analysis to monitor market and brand performance
Collaborate cross-functionally with internal partners, such as Finance, Logistics, and Operations to drive efficiencies
Comply with company policies and procedures at all times and policies
Is aware of all the relevant business processes and requirements related to pricing, trade promotions, and inventory management
Must have a minimum of a Bachelor’s Degree
A minimum of 8 years of experience in a consumer products environment with at least 4 years of customer facing sales experience is required
Sales strategy or Brand Marketing experience is preferred
Shopper Insights experience or analytics experience is preferred
People management experience is preferred
Experience selling to Costco or another club channel customer is preferred
Must have strong computer skills; including MS Office Suite applications, sales database, and web applications, and strong written and oral communication skills
This position may require up to 25% travel time and will be based in Fort Washington, PA or Skillman, NJ or working remote in California or Washington.Selling Consumer

Associate Customer Development Manager Resume Examples & Samples

Acts in the role of primary point of contact for a category or categories with the customer and meets with buyers to discuss tactical matters such as progress to goals, promotional initiatives, issues and competitive threats
At least 4 years’ prior consumer sales related experience required
Experience with non-traditional Food, Drug, and Mass customers is preferred
Ability to interpret and communicate complex business data and/or syndicated data preferred

On-premise Customer Development Manager Resume Examples & Samples

Vision and strategic thinking to anticipate future needs and recommend business building ideas that will drive mutual growth
Enhance and maintain a strong since of urgency in regards to both internal and external communication that leads to maximized output towards facilitated programming
Develop Annual Business Plan in order to forecast volume, revenue and expense
Meet with senior level buyers in order to build relationships and gain support and commitment to mutually beneficial initiatives
Confirm understanding of customer business needs, issues faced and opportunities with various customer buyers in order to develop viable solutions
Drive beverage category profit and volume, contributing to overall sales growth for both CCBCC and the customer’s entire business
Collaborate with cross functional team members (e.g. Marketing, Finance, Operations, EQS, PRGM) to maintain, introduce and execute key programs and initiatives
Solve issues that arise during execution in order to eliminate barriers
Analyze proprietary customer and Company data, clearly explain performance / conclusions / recommendations, and inspire action within the customer and KO system
Conduct weekly / monthly / quarterly business reviews with key customers in order to build and maintain strong relationships with members of the each customer's organization
Re-affirm strategies linked to each FLO and steward the business
Build business plan solutions and in collaboration with the customer and the KO system
Collaborate with Director on annual pricing action / communication and contract renewal
Support of Nationally Driven FLO/National agreement customers
FLO Equipment management and efforts to maximize volume per asset

Customer Development Manager Resume Examples & Samples

Responsible for the coordination and execution of customer businesses plans that meet brand strategies and deliver corporate growth and trade spend objectives
Identify and communicate class of trade specific sales opportunities and potential risks, developing execution plans with trade marketing and field sales functions to close business gaps on sales and/or spend
Provide the detailed analysis required to make recommendations on allocations of Incremental funds to be spent against key corporate initiatives
Manage the annual bottom up planning process including active support and analysis for key strategic customers as well as providing ongoing feedback and presentation of customer plans and corporate risks and opportunities to headquarter functions
Customer interface – actively work with field sales to provide knowledge & leadership in the development of customer business plans to both partner with our strategic customers and create optimal marketplace harmony across customers and channels
Bachelor’s Degree Required
MBA a plus
4-6 years in CPG with Field Sales, Category Management and/or Sales Planning experience
Knowledge of TPM/TPO systems
Strong understanding of syndicated data systems and reporting methodologies
Proficiency in analytical methods across multiple businesses & customers
Experience with analysis of retail promotion effectiveness and efficiency

Senior Customer Development Manager Resume Examples & Samples

University degree (Economic/Business preferably)
Sound commercial knowledge and experience matched with sense of urgency
5-6 years of high profile sales experience
Solid understanding of business strategies with appropriate analytical skills
Effective interpersonal skills and ability to build professional credibility and respect with business partners
Self-starter, innovative, independent
High ethical standards, adaptable, curious, entrepreneurial

Customer Development Manager Resume Examples & Samples

Delivering our Trading Strategy and Snacking Vision
Achieving Big Bet and Perfect Store targets
Maintain and develop the commercial interface between a wide range of customers & Mondelez
Build and agree joint business plans with customers to support delivery of revenue targets
Develop new business in agreed focus areas, demonstrating creativity and innovative thinking
Work closely with Customer Planning teams to manage volume & spend mix across a complex portfolio of customers
Work closely with Category Development teams to deliver the Snacking Vision across your customers
A proven track record of sales experience in the UK ideally within FMCG
Key account or regional account management experience
Commercially astute you understand category management, able to leverage data to build strong joint business plans
This role will really suit a tenacious, driven individual who enjoys taking the lead and working on more entrepreneurial channels

Customer Development Manager Resume Examples & Samples

Use competencies to formulate a strategic plan to ensure maximum volume, profitability and customer service
Provide leadership for both the Direct and Broker Sales force within the geographic team
Directional responsibility for the combined efforts of direct reports and broker personnel at all accounts to deliver sales objectives on volume, spending and retail execution
Ensure that all Colgate-Palmolive Customer Development fundamentals are optimized
Responsible for developing plans to deliver designated account strategies (CP funding designation, Market all commodity volume impact, volume and level of Multi-cultural Development)
Conduct detailed analysis of business trends in each account to include brand share, pricing, promotion levels, and trade class development
Ensure post-evaluation (through Direct Reports) of ALL promotions (results vs. objective, implementation accuracy, etc), supporting with qualitative commentary, communicating results to the commercial team, and using the results of promotion evaluations to refine customer tactics
Stimulate a team approach across all functional areas involved in developing key customers’ business
Leverage consumer insights associated with strong Colgate product equities to drive incremental growth
Recruit, train and develop team personnel so that each individual performs at their highest potential
Develop people to maximize career advancement while promoting and encouraging the use of technological skills
Develop customer investment strategy, consistent with Retail Environment strategy, brand strategy, and Shopper Insights
Provide substantial input in translating bottom up brand plans into Customer/CPG targets
Provide CPG/Customer Insights in the development of commercial guidelines and category/brand strategies and targets
Lead the translation of top - down customer targets into long term bottom up customer plans, incorporating customers' objectives and creating joint, "win-win" customer plans
Responsible for instituting ROI mindset among the entire team to ensure focus on maximizing productivity of investments
Oversee the execution of 5P strategy implementation within established commercial guidelines
Ensure systematic post evaluation of 5P activities and develop detailed understanding of the effectiveness of different investment levers (e.g., for promotions to calculate lift, return on investment, cannibalization effects, forward buying/pantry loading and all other relevant metrics)

Senior Customer Development Manager Resume Examples & Samples

Define Digital Channels marketing and merchandising strategy and budgets to support the company’s overall strategies and objectives
Gain comprehensive knowledge of customer go-to-market strategies and manufacturer goals and budgets to collaborate and develop programs that drive sales results, including increased merchandising effectiveness, growth of product categories, and brand share
Work closely with the customers, channel sales leaders, manufacturers, and category teams to identify opportunities, needs, capabilities and solutions to grow sales
Lead efforts in identifying, developing and launching the merchandising and marketing tools, programs and materials that enable our customers to win online
Engage with customers to test new ideas, determine effectiveness of current programs and to identify future needs
Apply analytics to measure and manage effective marketing programs
Maintain consistent, direct contact with customers and the selling organization to embed ‘voice of the customer’ into related programs
Work cross-department and cross-company to establish best practice processes to grow market opportunities
Provide input to VP Customer Development to support strategic planning and implementation
Build and manage a highly effective team of four associates and provide coaching to enhance skills and performance
Demonstrate Essendant’s Core Values and live our Guiding Actions
Excellent understanding of digital marketing and merchandising concepts and best practices
Analytical mindset and critical thinker
Outstanding communication (written and oral) skills and interpersonal abilities
Track record juggling multiple priorities and deadlines
Professional, high-integrity, reliable, driven and results-oriented
Proven experience managing others to obtain best in class results
Superior MS Office skills (Word, Excel, PowerPoint and Outlook)
Bachelor’s degree in Business, Marketing, or related field
Minimum 7 years proven success working in digital marketing environment
Minimum of 3 years’ experience managing a team
Experience developing and maintaining customer and vendor relationships, growing revenue and delivering results
Proven leadership skills, including empowering others and driving change

Group Customer Development Manager Resume Examples & Samples

Lead a team of Customer Development Manager(s) and responsible to nurture the team members on their capability development and career progression
Maintain excellent customer relationship and networking
Manage the sales operation to ensure sales target & corporate goals achieved
Work with SCM to ensure high standard of Customer Service Level
Develop major accounts engagement strategy & relationship building within assigned channel
Provide market/competitive analysis input to management
Work closely with Customer Marketing to develop customers penetration programs
Ensure flawless initiative execution to drive NPD instruction and brand equity enhancement
Work with internal stakeholder to develop major accounts
Ensure the compliance of corporate policies and guidelines
Bachelor’s degree minimum a 2nd Class Upper of equivalent
Min 5 years of proven sales track record in Fast Moving Consumer Goods industry
Has demonstrated the ability to work in a team setting and has contributed to the achievement of a team’s success
A self-starter and has a bias for actions and results
Strong analytical and problem solving abilitiesNational Accounts

Customer Development Manager Resume Examples & Samples

Business Development – Implement programs to drive profitable volume growth for company and customers. These include both national, regional, and local sales plans
Internal Communication – Liaison for communicating program details, issues, opportunities, and best practices in 7-Eleven to the appropriate CCBCC personnel
Customer Relationships – Meet with 7-Eleven Franchisees, Field Consultants, Market Managers, and Zone Leaders on a routine basis to discuss programs and opportunities
Work closely with internal CCBCC personal by spending time in the trade defining and determining opportunities
Relationship building is imperative to foster open dialog with members of 7-Eleven management at all levels

Customer Development Manager Resume Examples & Samples

Be responsible for customers' development in Indonesia automotive marketincluding OEMs, tier-1 suppliers and aftermarket
Develop and implement customers’ strategy in alignment with key stakeholders
Analyse and identify key players in local ecosystem initiatives
Support and promote company’s brand locally

Customer Development Manager Resume Examples & Samples

Understanding of the strategic planning principles of the company and the direction being followed
Have an understanding of supply chain, distribution and logistics
Good understanding of consumer and customer segmentation
Understanding of field operations
Ability to effectively organise and prioritise multiple projects and associated tasks, while delivering on time and within budget
Understanding of financial implications of trade programs
Good analytical skills with the capability to identify and communicate with Senior management, areas for improvement
Basic understanding of Category Management principles
Sustained levels of leadership capabilities with the ability to operate efficiently in the Manager of Self passage
Negotiation and strategic thinking abilities
Communication / Interpersonal skills: Communicates clearly, persuasively and is successful in influencing others
Ability to develop trade programmes applicable to market regions
Analytical and Quantitative skills as a key driver for results

Assistant Customer Development Manager Resume Examples & Samples

Assist Customer Development Manager with the development of the channel growth plan based on understanding of channel opportunity landscape, understanding of the customer (buyer, stylist, client) insights, and understanding of channel characteristics
Assist with the implementation of the channel plan with custom activations to grow each channel: POG optimization, in-store/ in-salon experience, price, merchandising standard, trade activity programs
Lead and excel in merchandising and promotional executions
Work with sales team to ensure channel plan is well executed
Work with channel leads to provide forecasting for specific promotional programs
Assist with the monthly Channel Analysis to provide insights/channel characteristics that will ultimately drive overall growth YOY and thought leadership at shelf
Develop and implement channel plans which includes

Customer Development Manager, Skincare Resume Examples & Samples

Developing and executing business plans to deliver sales results, including maximized volume potential, increased merchandising effectiveness, growth of product group(s), and brand share
Creating impactful, insights-based presentations that translate sales objectives into customer strategy and business plans around distribution, merchandising, promotion, and planogram placement
Leading annual business planning processes within assigned account(s)
Utilizing internal/customer business systems to manage and maximize plans (i.e., LYNX and Edge)
Serving as the “voice of customer” to the company in order to address customer needs and accomplish goals and objectives, including launch of new items and optimal 4P execution
Creating, establishing and/or managing customer-specific scorecards to monitor sales progress and identify and close sales gaps
Providing input into the development of junior team members
Complying with company policies and procedures at all times
A four year degree in Business, Marketing, or related field
At least five years of experience in a consumer package goods environment required
Strong preference will be given to candidates who have worked on Skincare
Strong analytical background, and/or category management experience
Ability to interpret and communicate complex business data
Strong interpersonal skills and ability to build relationships
Strong computer skills, including MS Office Suite applications, sales database, and web applicationsSelling Consumer

Customer Development Manager Resume Examples & Samples

Minimum 5 years of proven sales track record in Fast Moving Consumer Goods industry
A self starter and has a bias for actions and results
Experienced in managing merchandisers
Experience in territory management is preferred
This position will be based in Bandar SunwayNational Accounts

Assistant Customer Development Manager Resume Examples & Samples

Achieves sales objectives in assigned accounts including forecast, sales increase by brands, Acuvue’s market share while growing the category
Develops & executes an annual account business plan that addresses customer & JJVC objectives, opportunity specific plans, and outlet execution of programs for major accounts with tracking matrix with the objective of growing the CL category
Develops strong customer relationships & partnerships across all levels & identifies key opportunities to further build strategic partnerships with key stakeholders to ensure business directions are aligned & JJVC is partner of choice
Manages co-op budget within guidelines, recommending avenues to optimize spends and to achieve positive business results
Analyzes market opportunity by major account and implements programs to increase JJVC market share
Strong understanding of building strategic partnerships with customers across all levels, HQ & store levels
Experience handling sales & key accounts preferably from FMCG industry with basic knowledge of brand & category management
Proactive, innovative, independent worker, has initiative, excellent team player with strong commitment to drive business resultSelling MD&D

Customer Development Manager Resume Examples & Samples

Own the KPI’s and relationship with the ESP and SMS/push notification solution, with responsibility for performance tracking and reporting and development of a weekly statistics pack
Work with agency partners and internal teams to optimise and enhance email, SMS and push notification performance - ensuring Connected Home North America is at the forefront of best practice and innovation
Manage the scheduling, testing, tracking and broadcast of all customer email, SMS and push notification campaigns using ESP/SMS software
Work with data and insight teams to segment the database for targeted campaigns
Integrate with customer operations, commercial and CRM teams to identify customer journey requirements and trigger points for automated communications that will enhance the customer experience
Develop a testing framework that encompasses next best action approach for customer segments
Work with marketing and digital teams to develop aa new prospect database
Manage creation, optimization and delivery of new email and SMS notification requirements which are platform triggered
Responsibility for reactive email, SMS and push notifications
Conduct multivariate A/B testing to optimise email design, copy and schedule
Manage content development for on-site FAQ help tools and product user guides
Experience planning and delivering customer relationship management program for a consumer brand using best in class strategies to deliver real positive business impact
Planning and delivery of complex customer segmentation strategies leveraging marketing insights and database analysis
Strong experience with both email and SMS communications
Well versed in campaign metrics with demonstrable ability to drive analysis and meaningful insight from available data
3rd party agency management experience will be an advantage
Previous experience initiating eCRM marketing plans, leading their design and delivery
Knowledge of customer segmentation strategies
Customer Relationship Management skills, with an understanding of cross-sell, upsell, customer retention and customer loyalty strategies
Proven expertise working with a CRM/ESP solution to manage multiple, complex campaigns. Salesforce Marketing Cloud experience highly beneficial
Strong and confident communicator, able to articulate business requirements, as well as collaborate with a diverse network of internal stakeholders and external providers
Strong organizational skills to manage multiple projects in a dynamic environment
Experience managing budgets
College degree from a top institution

Customer Development Manager Resume Examples & Samples

Be responsible for business development of automotive solutionsin Philippines market including OEMs, tier-1 suppliers and aftermarket
Develop and implement customers’ strategyin alignment with key stakeholders
Lead and drive local ecosystem initiatives
Developing and promoting company’s brandlocally

Customer Development Manager Edrt Resume Examples & Samples

Travel up to 40%
Previous experience as a retail sales merchandiser or Frontline Associate 2-4 years
Completed all Sales Related Training & Certification
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Well-organized, detail-oriented, and able to handle a fast-paced work environment

Customer Development Manager Resume Examples & Samples

Leveraging business analytics to influence the customer and company decision making at top-to-top levels
Accurately forecasting monthly sales by franchise and/or brand and special packs/displays
Leading annual business planning processes within assigned businesses
Influencing across the organization to ensure full alignment to the customer/company business plan and drive long-term business objectives
Managing trade spend to stay within budget and to maximize ROI, and regularly reconciling payments and updating promotional plans
Serving in the role of expert on assigned product group(s) that designs innovative programs that generate a win-win outcome
A four year degree is required
At least five years of experience in a consumer package goods environment in sales, sales analytics, category management, shopper marketing/insights, or related field required
Strong analytical background, and/or category management experience preferred
Prior sales experience is preferred
Experience working with IRI/Nielsen preferred
Experience working on a platinum customer or national account preferred
This role will be located in Buffalo Grove, IL and require up to 10% travel.Selling Consumer

Customer Development Manager Resume Examples & Samples

We are looking for those with ideas and a strong work ethic, who can inspire customers, are always looking forward to improve and challenge convention in order to beat the competition
You will possess excellent interpersonal and communication skills, excellent organisational and time management skills, attention to detail and are very self motivated
You will have previous experience of customer management, from an FMCG sector, preferably from a like channel such as destination, foodservice, contract catering, retail, wholesale or related - but we are open to those from other channels who want to get into this focus

Customer Development Manager Resume Examples & Samples

A Bachelor’s degree in a business related discipline
At least 2-3 years of experience in Sales or Category within FMCG, working directly with the UK retail trade i.e. grocery, convenience, wholesale etc
A strategic mind-set & ability to develop a strong internal & external network when developing the retailer category strategy
Finance literate you will be driven by the challenge of delivering category & brand growth and negotiating terms with the account in order to exceed targets

Customer Development Manager Resume Examples & Samples

Develop, train, support and communicate with Field operations to ensure first in class execution
Collaborate with PRGM to drive Revenue and increased margin $'s
Be a Leader

Customer Development Manager QLD Resume Examples & Samples

Build and maintain mutual customer relationships throughout your territory
Proactively manage trade expenditure to deliver against your sales targets
Execute promotional plans in store to maximise sales and brand presence, while collaborating with your customers to identify new growth opportunities
Action consumer and customer feedback in a timely manner
Actively contribute and participate in team engagement activities and meetings
Deliver against key performance indicators including territory coverage, distribution, share of shelf, off location displays and turn in orders

Customer Development Manager Resume Examples & Samples

Mature relationship development skills – high Emotional intelligence
Well-developed self-motivation skills and ability to work remotely with a cross functional matrixed team
Ability to prioritize work and meet competing or short-notice deadlines consistently
Motivated self-starter with ability to juggle multiple tasks simultaneously
Exceptionally strong oral and written communication skills
In-depth knowledge of the markets and customers served by DCO
Strong analytical skills and the ability to use Excel and other tools as required, including CRM
Strong business acumen, team building skills and the ability to engage internally and represent Ducommun across senior level customer forums
Willing to travel 50% or greater
Bachelors and/or Master’s degree from an accredited university/college in business or engineering related discipline
Minimum customer relationship experience (5+ years) in appropriate markets with demonstrated results with proven customer relation skills and managing customers as partners

Customer Development Manager Resume Examples & Samples

Previous account management experience gained in FMCG sales
Strategic mind-set and ability to develop a strong internal and external network, when developing the retailer category strategy
Finance literate you will be driven by the challenge of delivering category and brand growth and negotiating terms with the account in order to exceed targets
Intellectual curiosity coupled with strong resilience

On & Off Premise Channel & Customer Development Manager Resume Examples & Samples

RELATIONSHIP MANAGEMENT. 30%
Develop, execute and evaluate plans, deliver channel/customer insights, define business routines with customer
Franchise Leadership: align and coordinate bottlers in Venezuela for plan development, implementation, commercial conditions and marketing fund implementation
Manage day-to-day contact with local customers and Bottlers
Ensure the execution of critical business routines with customers, participating when relevant (Top-to-Tops, business reviews, and joint business planning)
NEGOTIATIONS 20%
Recruit new strategic customers, prepare proposals with FI Area, and align approvals internally and with bottlers to present proposals to customers
Maintain relationship of current strategic customers already with Coca-Cola
Lead local negotiations for relevant key customers
DME investment Alignment with Bottlers, Operations and Customer Team
TRACKING RESULTS
Monthly tracking of sales, SOM, SOV, coverage and initiatives results
Develop customer scorecards and share results
Analyze and interpret customer sales data for input in business reviews and planning sessions
Define DME needs for each priority customer, in line with defined strategies and plans
Analyze the return on DME investment of strategic initiatives implemented with key customers

E-commerce Customer Development Manager Resume Examples & Samples

Position Title: E-commerce CD Manager
Sector: Consumer
Strategy & Budget Plan

Customer Development Manager Resume Examples & Samples

Build/Enhance the relationship between HBI and the retailer’s site merchandising/content/marketing teams to grow online sales
Serve as the direct link to HBI web managers and internal creative teams at HBI, becoming knowledgeable of the digital market place’s best practices around SEO, PDP layouts and sales conversion improvement
Work will our retailer contacts to initiate, setup, audit and analyze all tests that are generated from market place best practices. Communicate findings internally and assists with implementation process
Complete adhoc audits and site scrubs of data and image accuracy
Manage the day to day customer management responsibilities for kid’s basics sales. Consisting of
4+ years of direct sales or sales analysis on national accounts - preferably at a consumer packaged goods company
High Energy : Drive for Results, Able to initiate actionable plans
Organized with great communication skill and the ability to build partnerships and influence decisions
Previous digital retail experience a plus, but not required. Must be Digital Savvy – understand the technology and industry language
Ability to work with limited supervision

Customer Development Manager Resume Examples & Samples

Bachelor’s degree, preferably of a business course
At least 3 years FMCG sales experience, with at least 2 years experience in distributor management
Strong interpersonal skills, results-oriented and effectively demonstrates personal leadership
Willing to be assigned anywhere in the Bicol Region and/or Luzon Islands (Mindoro, Marinduque, Romblon, Palawan)

Customer Development Manager Resume Examples & Samples

Coordinate and facilitate ops to ops wiring between the customer and CCBCC Field Operations
Customer Relationships - Meet with Operations teams of each chain to ensure program execution, determine opportunities and establish dialog
Work closely with internal personnel by spending time in the trade defining and determining opportunities
Develop and provide sales presentations to the customer, including promotional LOS, forecast, and financial impacts
Track, monitor and scorecard execution in the assigned market to ensure timely execution of plans developed by the team
Strong planning & analytical skills
Independent self-starter
Sales and key account management experience, preferably Drug / Value
Current/prior trade experience is essential
Proficiency with MS Office Suite (Word, Excel, PowerPoint)
Four year degree in relevant discipline preferred
Must be willing to travel 50-60% of the time

Customer Development Manager Resume Examples & Samples

) Drive alignment between internal and external (i.e. Retail Field Sales) teams regarding brand performance. This includes monitoring and tracking category and new item performance, participation in Mid-Month Sales calls, and completing Monthly Sales Review commentary for assigned businesses. Also represents Retail Sales during the Monthly Business Process including the Monthly Sales Review (MSR) and Monthly Gap Review (MGR). {20%}
) Act as point person for communication between the Retail Field Sales teams and the Division for Gerber Cereal, Import Cereal and Beverage. Along with Category Management, will participate in all relevant new item initiatives by developing pricing, promotion, merchandising and customer/channel strategies on assigned businesses. Lead the creation, communication and dissemination of “gold standard” selling materials. {20%}
) Act as the WIC Retail Sales expert, creating synergies between WIC Director and Retail Field Sales to drive growth in WIC eligible products at Retail. Work closely with analytics and consumer research to identify areas of opportunity for the business. Develop National communication strategy and materials for Retail Field Sales. {20%}
) Manage the National forecasting process for alternative packs to drive growth and minimize waste. Lead the monthly forecasting process, month end sales summary and monthly waste management. {15%}
) Actively participate in the annual planning process (Integrated Commercial Plan). Includes reviewing learnings from previous year, evolving trade strategies, securing/managing a national trade budget and assigning retail customer annual shipment and trade targets. {15%}
) Continually develop retail customer and channel insights, including competitive intelligence. {10%}
Ability to analyze, interpret and develop recommendations from disparate data sources
Strong technical skill set including Shipment and Consumption analytics experience
Financial strength understanding Manufacturer and Retailer Profitability
Solid understanding of customer management
Ability to collaborate and effectively work cross functionally

Customer Development Manager Resume Examples & Samples

Work with Director of Channel Development, National Channel Lead, National Account Sales Team, National Execution Manager & KCM team, and National Network Mgr. & Distributor Mgr. Team in the development of the Go-To-Market and Pricing Guidelines ensuring their effective and timely communications
Channel Selling Solutions Collaboration: Support development of NWNA selling messages and campaigns to the channel and customers aimed at providing a unified voice and direction to help accomplish Channel Sales Priorities. Assist Sales Force in planning and preparing for key customer negotiations and the handling of objections of these messages and initiatives
Business Analysis & Growth Opportunities: Carry out effective business analysis to respond to channel and customer category, customer, shopper and competitive industry trends. Focus on identifying growth opportunities for NWNA, the channel and key customers and ensure their integration into channel and customer plans and proposals
Channel Business Reviews: Assist in development of business reviews that can be carried out and delivered by the channel Account personnel
Corporate Communications: Manage The Wave Channel page and communications involving Channel Development Sales team. Facilitate NMT meetings, and operate as the point of contact for the channel
Channel Insights: Conduct or collaborate in the analysis of new channel insights. Develop new programs with the Channel Development Team and leverage NWNA resources to implement these growth opportunities
Annual Planning Process: Participate in annual planning process for channel. Work with cross functional teams to align and communicate Sales Ready and impactful annual planning objectives, strategies and programming
Ensure adherence to all Company principles and policies
Proven track record in sales planning
Knowledge of customer P&L management
Solid analytical and technical skills in MS Office and internal sales tools
Must have experience working with syndicated data (Nielson/ IRI)
Must have excellent communication skills
First -hand knowledge of retail/commercial concepts and processes
Exceptional project management skills
Able to analyze & synthesize data from a variety of sources and derive actionable insights
Presentation skills: present data accurately and with credibility
3+ years of professional Sales experience (CPG preferred)
College degree Preferred

Customer Development Manager Resume Examples & Samples

Planning the Business Objectives
Developing and implementing sales strategies and tactics that are aligned to broader sales vision and strategy and ensuring that the sales plan takes into account a broad range of Colgate internal factors (e.g., brand and category strategies and objectives) and external factors (e.g., competition, economic environment, the Customer's business strategy, and the channel's and Customer’s shopper)
Use the local planning tools (Colgate Business Planning) to translate the company’s sales strategies into specific operational sales objectives for each Customer, considering volume, pricing, distribution, investment, promotional up-lift, cannibalization from promotion, account inventory level, other customer specific aspects
Participate actively into monthly Commercial Discipline (Colgate Business Planning) and work closely with Retail Marketing, Demand Planning and Customer Development Finance to assess potential gaps for Customer performance. Initiate and coordinate the Action Plan meant to cover the gaps
Implementing the Business Plans
In depth understanding of Trade
Strong Business and Financial Analytical skills
Promotional Effectiveness
Excellence in field execution
Managing customer negotiations
Cross-organizational collaboration
Supply Chain Perspective
Good understanding of category management principles
Comprehensive knowledge of insights about the behavior of consumers and shoppers
Good English knowledge
Clean driving license (B category)
University graduate
At least 2-year sales managerial experience, preferably with fast moving consumer goods company

Customer Development Manager Resume Examples & Samples

Develop and Implement programs to drive profitable volume growth for CCBCC and Walmart
Develop value added, professional relationships with key customer constituents
Liaise internally between customer management and the field sales organization

Customer Development Manager Resume Examples & Samples

Building and managing relationships with key players in the customer(s) or retail environment
Conducting negotiations as necessary (listings, planograms, displays, promotion execution etc)
Implementing and maintaining in-store tactics developed within Category Management
Coordinating special events in cooperation with Retail Development Team
Working with customer service to track orders, troubleshoot
Working with logistics to plan, analyze, and forecast customer's needs and to ensure on-time and complete delivery
Monitoring sales and distribution performance and taking timely action to drive continuous improvement
Regularly visiting stores in order to identify areas of improvement
Reviewing Field Customer development and Merchandiser itineraries and roles to ensure optimal deployment of resource
Working with CD Executives to develop tools, merchandising materials and in-store programs for effective shelf management
Clearly communicating in-store objectives and monitoring execution of 5P targets
Following Colgate Business Planning tool (CBP): Customer Planning, Pre-Evaluation, Execution
Min. 2-3 years of experiences on the similar position in FMCG managing international chains (drugstores as advantage)

Customer Development Manager Resume Examples & Samples

Develop business relationships in order to drive business with key retail partners. The individual must be able to (1) identify, compile and filter data from various sources internally and externally (2) evaluate the data to form conclusions (3) turn the conclusions into well thought out strategic road map and (4) communicate, drive and execute the strategic road map into incremental profit and growth
Work with merchants to procure budget and floor space for upcoming assortment additions
Must quickly develop an understanding of Omni Channel processes, strategies and financial metrics to communicate and collaborate with Hanesbrands business partners to drive incremental business
Assist in the preparation of business reviews with cross functional Hanesbrands teams, including but not limited to, marketing, forecasting, planning, customer service, and design/merchandising
Individual needs to have deep passion for learning with an entrepreneurial spirit
Exceptional computer skills required: MS Office (strong Excel and Powerpoint skills)

Senior Customer Development Manager Resume Examples & Samples

Lead and motivate the customer & Category teams to deliver the AC targets in line with, or ahead of, category targets & strategies
Develop and maintain customer relationships across all key contacts in each category to support both teams in achieving a mutual Joint Business Plan and delivery of our KPI’s
To create and develop business strategies for the customer that identifies the source for revenue and mrgin growth through an understanding of the market, channel, customers and shoppers sharing insights and ideas with the planning, marketing and snacking teams
Lead the commercial planning process to shape and influence our category plans to meet the needs of both internal and external stakeholders
Work with Category Planning, Category Development, Shopper insight, Shopper activation, Supply Chain, Finance and Implants in both Commercial & Supply to achieve business objectives and deliver best for business solutions
Be an active and vocal member of the Sales team and contribute fully to the generation of ideas to deliver the Sales strategy. Take the lead on important initiatives
Ensure best in class account management systems and processes are in place across the team ensuring day to day sales operations deliver the business targets for all functions
A proven track record within FMCG across grocery
Deliver mutual value at every level of the customer hierarchy, specifically with senior stakeholders
Strong commercial acumen and numeracy skills with the ability to identify value growth in all areas of the customer

Customer Development Manager Resume Examples & Samples

Develops and executes business plans to deliver sales results, including maximized volume potential, increased merchandising effectiveness, growth of product group(s), and brand share
Responsible for accurate forecasting of monthly sales by franchise and/or brand and special packs/displays
Leads annual business planning process within assigned product group(s). Leverages business analytics to influence customer and company decision making at top-to-top levels
Utilizes internal/customer business systems to manage and maximize plans (i.e., LYNX and ISIS). Regularly reconcile payments and update promotional plans to remain within budget
Creates impactful, insights-based presentations in powerpoint in order to translate sales objectives into customer strategy and business plans around distribution, merchandising, promotion, and planogram placement. Serves as “voice of customer” to the company in order to address customer needs and accomplish goals and objectives, including launch of new items and optimal 4P execution
Influences across the organization to ensure full alignment to the customer/company business plan and drive long-term business objectives
Manages trade spend to stay within budget, and to maximize ROI
Creates, establishes and/or manages customer-specific scorecards to monitor sales progress and identify and close sales gaps
Serves in the role as expert on assigned product group(s) and designs innovative programs that generate a win-win outcome
Provides input into the development of junior team members
A minimum of a Bachelor’s Degree is required
A minimum of 5 years of experience in a consumer packaged goods environment in sales, sales strategy, category management/insights, or shopper insights is required
Prior direct sales experience required
Experience working with IRI or Nielsen is required
Experience working with Kroger General Office (GO) or Platinum Customer is preferred
Experience working with Retailer Loyalty Data is preferred
Experience working with retailer POS systems, such as Market6 or Retail Link, is preferred
Must have strong computer skills; including MS Office Suite applications, such as Powerpoint, Excel; sales database, and web applications, and strong written and oral communication skills
This position is preferred to be based in Cincinnati, OH at the CFT office, with 15% travel. Commuters may be considered with preference from Skillman, NJ, Fort Washington, PA or Buffalo Grove, IL Offices, in support of HUB Strategy, with up to 75%+ travel.9622170507

Customer Development Manager Resume Examples & Samples

Meet with Buyers and Category Managers, utilizing sales techniques to effectively deliver our sales plans
Drive to customer’s headquarters an average of 2-3 days per work week to attend sales meetings
Work in tandem with Business Development Managers to create best-in-class strategic plans
Sell in new items for our clients while maintaining distribution of existing items
Use knowledge of customer objectives, priorities, and customer base to advise and guide our Business Managers and clients. Sell participation in customer programs internally to our Business Managers and clients
Maximize our clients’ sales while maintaining established trade guidelines
Communicate and interact with other key representatives within the customer to address issues and opportunities, including Supply Chain, Space Management, Marketing, Finance, and Retail Operations
Operate within the designated budget
Communicate customer updates and changes within our organization and to our clients
Communicate with our retail teams to ensure execution of our plans
Use sales data from syndicated resources and customer databases to deliver on our objectives
Work with administrative resources to complete forms, contracts, customer templates, etc
Use customer proprietary systems and other available technology to deliver information to customers
Coordinate category reviews and resets with internal and external stakeholders
Use computer applications including Excel, PowerPoint, and Word to build and maintain spreadsheets, presentations, communications, etc
1-3 years of sales experience, preferably in the retail or Consumer Packaged Goods (CPG) industry
Additional experience in space management, sales administration, marketing, or finance preferred
Advanced use of Microsoft software preferred: PowerPoint, Excel, Word and Outlook
Must have strong presentation and communication skills. Must be able to handle multiple projects simultaneously
Must have a valid driver’s license and automobile insurance

Customer Development Manager Resume Examples & Samples

Learn and apply a depth of knowledge in contact lenses and ocular health
Call on Optometry practices to develop and maintain close relationships with healthcare professionals to ensure their clinical and business requirements are being met by the company
Work with the National Sales Manager, Brand Manager and Professional Affairs Manager to develop long-term sales strategies for the territory
Represent Johnson & Johnson at relevant conferences and events throughout New Zealand
Manage data to develop territory plans that achieve our marketing objectives by
Defining and executing sales goals and objectives
Reviewing and analyzing performance against goals and objectives
Liaison with key professional organisations such as CCLSA

Customer Development Manager E-commerce Resume Examples & Samples

Manage online Marketplace assortment by channel with focus on evaluating and optimizing offerings to drive sales and profitability
Develop new business relationships in order to drive business outside our traditional channels. The individual must be able to
Prefer 4+ years of previous sales or marketing experience with major retailer partners (major retailer experience preferred); previous e-commerce and apparel experience a plus
Must possess strong quantitative and analytical skills with strong reporting capabilities
Strong cross functional leadership skills; ability to manage complex projects effectively
Exhibits strong problem solving and communication abilities
Demonstrates effectiveness in management of multiple projects
Exceptional computer skills required: MS Office (strong Excel and PowerPoint skills)
To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status

Customer Development Manager Resume Examples & Samples

Lead & motivate the customer / category teams to deliver AC targets in line with or ahead of plan
Develop & maintain customer relationships across all key contacts to support the delivery of a mutual joint business plan and delivery of internal KPI's
Create & develop business strategies that are based on market, channel, customer and shopper insight
Contribute to the commercial planning process to shape & influence our category plans to meet the needs of both internal & external stakeholders
Work cross functionally to define objectives & best for business solutions
Be an active and vocal member of the Sales team and contribute to the generation of ideas to deliver the sales strategy. Take the lead on important initiatives
Ensure best in class account management systems and processes are in place ensuring day to day sales operations deliver the business targets
Deliver perfect store KPI's and high standards across all internal processes such as forecasting, debt management, NPD launches
A proven track record within FMCG of having managed one or more of the “Big 4” grocers
Able to build outstanding customer relationships and have impeccable 'people skills'

E-commerce Customer Development Manager Resume Examples & Samples

Ability to drive strategy and change while implementing, analyzing and reporting on numerous concurrent projects. Ability to navigate well in ambiguity
Superior analytical skills and experience applying data to make decisions. Record of making decisions and implementing change
Project management experience with demonstrated ability to prioritize work independently and handle multiple tasks
Previous B2C E-Commerce experience preferred
Experience in B2C account management, sales planning, account development, or marketing is required
Understanding of end-user experience as it relates to online purchasing
Value based pricing
Channel business models
Market assessment and targeting skills
Channel understanding and needs identification
Media mix expertise1700176507W

Customer Development Manager Europe North Resume Examples & Samples

In-Store excellence (promotion, permanent, POSM)
Insight to action
Grow our people
Merchandiser Management
Budget management
Influence global strategy and brand plans
University degree, marketing/business training courses or diploma
Extensive professional experience in the FMCG market preferred
Proven track record of international Marketing and Sales success
Experience in motivating others
Customer Focus & Business Acumen
Drive for Results and ability to work independently
Priority setting and process management
Managerial courage and ability to deal with ambiguity
Fluency in English, local language is a plus

Customer Development Manager Resume Examples & Samples

Extensive FMCG experience working with Top 3 Grocery customers or experience of working in the Impulse / Value channel
Experience in one of the following areas (Sales revenue planning, space planning, Junior brand manager, cross functional)
Embraces being accountable for performance and prioritises constantly in order to meet targets
Possess the potential and desire to progress to a more senior role
Ability to negotiate at a level that maintains and builds the long-term relationship with a Top 3 is essential

Customer Development Manager Resume Examples & Samples

) Drive alignment between internal and external (i.e. Retail Field Sales) teams regarding brand performance. This includes monitoring and tracking category and new item performance, participation in Mid-Month Sales calls, and completing Monthly Sales Review commentary for assigned businesses. Also represents Retail Sales during the Monthly Business Process including the Monthly Sales Review (MSR) and Monthly Gap Review (MGR). (30%)
) Act as point person for communication between the Retail Field Sales teams and the Division. Along with Category Management, participate in all relevant new item initiatives by developing pricing, promotion, merchandising and customer/channel strategies on assigned businesses. Lead the creation, communication and dissemination of “gold standard” selling materials. (30%)
) Actively participate in the annual planning process (Integrated Commercial Plan). Includes reviewing learnings from previous year, evolving trade strategies, securing/managing a national trade budget and assigning retail customer annual shipment and trade targets (i.e. HPT). (15%)
) Create, evaluate and monitor Trade / Pricing strategies on assigned businesses. (15%)
) Continually develop retail customer and channel insights, including competitive intelligence. (15%)
Bachelor's Degree Required
3+ years CPG relevant experience, preferably Retail Sales account management (either internal or field based, and/or category management); Experience with healthcare/pharma a plus
Training and experience in the following areas: Highly developed Presentation skills, Interpersonal Skills, Negotiation Skills, Sales skills, Time Management, Project Management

Customer Development Manager Resume Examples & Samples

3 - 5 Years
Present opportunities to drive growth within account
After a successful approximately 2 – 3 year period in this position, the possible next steps could be CDM on a larger business, internal New York positions within Sales operations such as Customer Marketing, Sales promotions/Planning/Training, National Account Manager, or Regional Manager
Completion of a 4-year Bachelor’s Degree in Business or a related area
Ability to interact effectively, positive attitude

Customer Development Manager Resume Examples & Samples

Responsibility for accurate forecasting of monthly sales by franchise and/or brand and special packs/displays
Leading annual business planning process within assigned account(s)
Additionally, the CDM leverages business analytics to influence customer and company decision making at top-to-top levels
Utilizing internal/customer business systems to manage and maximize plans (i.e., LYNX and EDGE)
Regularly reconciles payments and updates promotional plans to remain within budget
Creating impactful, insights-based presentations in order to translate sales objectives into customer strategy and business plans around distribution, merchandising, promotion, and planogram placement
Managing trade spend to stay within budget and to maximize ROI
Serving in the role of expert on assigned product group(s) and designs innovative programs that generate a win-win outcome
4-year degree in Business, Marketing, or related field
At least 5 years of experience in a consumer package goods environment required, or if internal 5 years’ experience within another J&J sector
Direct sales experience is required
Strong preference will be given to candidates who have experience calling on Ahold
Syndicated data experience is preferred
Experience with the skincare and baby category preferred
Additionally, qualified candidates will have the following skills/abilities
Ability to work in a matrix environment
Ability to manage conflict and negotiate successfully
Strong interpersonal skills and ability to build relationships; strong computer skills, including MS Office Suite applications, sales database, and web applications
There will also be about 50% travel required of this role and this position will sit out of Fort Washington, PA or Skillman, NJ.0815170515

Customer Development Manager Resume Examples & Samples

Define and implementcustomer and distribution strategy
Identify and developnew potential local customers and design houses partners
Establish and enhancekey local customers relationship
Conduct market analysis, understand competitors activitiesand local supply chain network
Support design-in, local distribution and Mar-com activities
Report project activitieswith up-to-date information and escalate critical issues
Define and support local design house Eco system, including establishing relationship with University
Lobby with local government agencies to understand policies or initiatives to be implemented

Customer Development Manager Amazon Resume Examples & Samples

Develop new business relationships in order to drive business for Activewear on Amazon.com. The individual must be able to
Bachelor’s degree (BA, BS) required
Prefer 5+ years of previous sales or marketing experience with major retailer partners (major retailer experience preferred); previous e-commerce and apparel experience a plus

Customer Development Manager Resume Examples & Samples

Perform thorough analysis of the commercial market in and around the Grand Rapids area
Identify customer prospects and categorize by customer segment
Develop and maintain targeted customer relationships, conduct regular customer visits
Customer interaction as needed to develop relationships, including off-hour events
Generating customer and project leads
Increase sales and revenue
Ability to field customer requests and phone calls during off-hours
Collection and development of market intelligence
Coordination and delivery of quotes to customers
Coordinate with our internal aggregate sales team to cross sell products
Assistance on completion of sale, securing work & collecting receivables
Gather data for input to the various, pricing, forecasting and inventory tools
Management of customer billing issues
Arrange for customer promotions as directed
Bachelor’s degree or equivalent experience from an accredited University
Experience with sales and direct dealings with customers needed, construction & construction materials industries preferred
Strong computer proficiency preferred - MS Excel, MS Word and PowerPoint
Ability to effectively communicate and interact across a diverse demographic
Ability to comfortably and credibly interface with construction and materials professionals
Excellent verbal and written communication skills along with exceptional follow-up
Must be punctual, well organized, self-driven, reliable and ambitious – at all times presenting a professional appearance
Must possess a personal vehicle with current auto liability insurance and valid driver's license

Customer Development Manager Resume Examples & Samples

1-2 years Foodservice or Hospitality industry, Culinary Arts or Hospitality industry experience preferred
Demonstrated professionalism and dependability
Demonstrated collaboration and influencing skills
Ability and desire to work independently in the absence of direct supervision
Proven ability to consistently meet tight deadlines
Ability to manage multiple tasks simultaneously
Ability to analyze and problem solve complex business issues
Some lifting (up to 50lbs) required as part of role

Customer Development Manager Resume Examples & Samples

College Graduate
At least 3-5 years experience in Sales, with Modern Trade and General Trade experience
Flexible and Independent- must be willing to be developed in spite of experience; must be execution focused (with good history of achieving project and sales goals); must be capable of influencing people to achieve objectives thru them
Must be willing to be given provincial assignments
Leadership Potential - this person will be seen as potentially occupying a General Trade Leadership Team role in 3 years
Must have demonstrated strong leadership through projects and/or taskforces
Should be proficient in computer applications
Good driving skills and has a valid driver's license
Should have excellent leadership skills1700181336W

Customer Development Manager Resume Examples & Samples

At least 5 years of experience in a consumer package goods environment required, or if internal 5 years’ experience within another J&J sector required
Prior sales experience preferred
Experience working with syndicated data (IRI/Nielsen) preferred
Experience working with Delhaize preferred
This role will be located in Skillman, NJ or Fort Washington and require up to 50% travel4210170710

Business / Customer Development Manager Resume Examples & Samples

Development of sales plans Will have to analyze profitability of accounts Obtaining full knowledge of the competitive influences and risks within each account
Must be able to find new business and grow existing business
Will also be responsible for prospecting new business, making cold and warm sales calls to potential clients and developing rapport
Meet lease and retention quotas

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Customer Development Manager Resume Examples & Samples

Customer Development Manager Resume Examples & Samples

Customer Development Manager Resume Examples & Samples

Customer Development Manager Resume Examples & Samples

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Customer Development Manager Resume Examples & Samples

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Customer Development Manager Resume Examples & Samples

Customer Development Manager Resume Examples & Samples

Customer Development Manager Resume Examples & Samples

Customer Development Manager Resume Examples & Samples

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