Customer Solutions Manager Resume Samples

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B Davis

Bette

Davis

322 Gottlieb Throughway

Detroit

+1 (555) 205 7893

322 Gottlieb Throughway

Detroit

Phone

p +1 (555) 205 7893

Experience Experience

Chicago, IL

Customer Solutions Manager

Chicago, IL

Koss Inc

Chicago, IL

Customer Solutions Manager

Strategically participating and actively working to communicate and assist selling new products developed through the Innovation Group
Manage the performance of your team through insightful communications, regular 1:1’s, team meetings and reward and recognition programs
Establish a strong relationship with region and branch managers and supports their local marketing efforts
Analyze historical data to build quality improvement initiatives and drive quality strategies across the network
Liaise with other sites to implement best practices and drive performance improvements
Develop and manage administrative tools for customer support agreements, for internal stakeholders
Establish a strong relationship with region and branch managers and supports their local TCO efforts

Philadelphia, PA

Associate Customer Solutions Manager

Philadelphia, PA

Schoen, Moen and Eichmann

Philadelphia, PA

Associate Customer Solutions Manager

Provides regular feedback on annual performance reviews, employee rating and employee development plans
Work closely with Sales and Account Management in pursuit and creation of new customer proposals and engagements
Consistently improve business processes to increase efficiencies and eliminate non-value added activities
Works closely with customer escalations by keeping the lines of communication open
Works closely with internal departments to ensure a seamless transition on client conversions
Support senior leadership by building business case analysis, creating cost-benefit models and making recommendations on priority initiatives
Active participation in responding to Request For Proposals (RFPs) and support Product team in roll-out of new products

present

Detroit, MI

Senior Customer Solutions Manager

Detroit, MI

Harvey LLC

present

Detroit, MI

Senior Customer Solutions Manager

present

Analyze team performance to drive improvement in KPIs and close performance gaps
Make decisions about business policies, managing risks and resolving employee issues
Hold regular meetings to discuss performance trends and pass on corporate and local initiatives
Perform other related duties as assigned
Effectively respond to escalated customer service issues to ensure proper resolution
Effectively interview and recommend candidates for hire
Providing mentoring, coaching and development to direct employees that creates a culture of teamwork, technical excellence and innovation

Education Education

Bachelor’s Degree in Electrical Engineering

Syracuse University

Bachelor’s Degree in Electrical Engineering

Skills Skills

Identifies synergies across Brands and Customers and actively shares best practices to increase profitability
The Customer Solutions Manager optimizes growth and profitability through identifying and executing on key business priorities
Czech language proficiency
Good understanding of the current status and future developments within the healthcare landscape, such as integrated care, hospital care, DOT etc
Innovative with excellent problem solving skills
Regulatory and Compliance Knowledge
Proven project management skills and able to work in a matrix organization
Product Knowledge and Portfolio Management
Strategic Business Management - Strategic thinking with the ability to get things done
Have good presentation, communication and negotiations skills

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15 Customer Solutions Manager resume templates

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Customer Solutions Manager Resume Examples & Samples

Provide guidance and counsel to Customer Service and Operations front-line representatives in the resolution of difficult or complex problems
Provide continuous qualitative and quantitative feedback to managers in all three sites and across CSCC, FLP and Credit front line representatives, regarding CSR - customer interactions and CSRs' demonstrated skills. This will contribute to the formal feedback and performance evaluations delivered by the individuals' managers and may include identifying performance gaps, administering the terms of the applicable VISA Collective Agreement, applying the operating principles in each of the three different sites, and may involve participating in the performance management process, potentially resulting in disciplinary action being taken, and the grievance and arbitration process as required in any of the three sites nationally
Review, approve and authorize work (e.g. approve placement/removal of hold funds, authorize transactions with limits exceeding CSRs'). Signing and authority levels will be equivalent to current front-line manager approval/authority levels
Within Customer Service and Operations, fill in for team members and, when required, share experience and knowledge through peer coaching. Back up managers nationally by assuming responsibility for management duties by providing leadership, CSR coaching, feedback, and guidance as required
Be seen as an expert and a mentor to others from across Customer Service and Operations in the delivery of service excellence
Identify policies and procedures that are inhibitors to customer service and work with management or cross-functional groups as a subject matter expert to improve the policies and procedures so that continuous improvement is the norm and service gaps are minimized, and to champion customer and employee issues and concerns
Maintain awareness of all existing policies and processes, and ensure CSRs are aware as well. Provide relevant and detailed feedback to ensure employees are capable of performing at or developing to the necessary standards. This includes providing guidance and support for CSRs in the performance of non-routine tasks
Update and complete reports that reflect the quality of customer service provided, through tracking complaints. This reporting must be detailed enough to capture the pertinent issues and highlight improvement opportunities. Track and report escalations to and beyond this team, including training issues or coaching opportunities that result from escalations
Escalate issues that will impact Customer Service and Operations' efficiency and customer satisfaction results if appropriate actions/discussions have taken place and satisfactory resolution has not been achieved

Customer Solutions Manager Resume Examples & Samples

Scope, define & design solution offerings; driving end-to-end technical solutions
Analyze customer technology, define business requirements & participate in risk analysis
Work with core team on list of potential activities & solutions
Develop technical presentations & proposals, & perform customer presentations
Support deployment of solution
Provide feedback to R&D
Participate in knowledge transfer, documentation & information sharing
Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build
Presentation & Communication skills
Team work & collaboration skills
Market insight
Financial Understanding
Degree in Engineering or equivalent (Communications, Informatics or related Telecoms/IT qualification)
Minimum 8 Years in the Telecoms/IT industry and relevant professional experience in dealing with Telecom operators. Must have a good overall understanding of telecommunications technology and network operator business, as well as a sound knowledge of working in a technical sales environment
Experience from technical roles focusing on integration is a required experience for this role, e.g. experience from work as Integration engineer
Must have technical knowledge
Have good presentation, communication and negotiations skills
Must be able to discuss technical solutions with customer C-Level

Customer Solutions Manager Resume Examples & Samples

Lead the development of the overall customer solutions vision, strategy and business model
Develop deep customer insights with (non-)clinical stakeholders to define the areas and solutions where J&J can offer high added value to our customers, meanwhile gain a competitive edge
In collaboration with the EMEA team lead the solutions development from ideation to prototyping to final roll-out stage to build a benchmark portfolio of innovative & high value adding customer solutions
Prioritize customer solutions developments & implementations in line with company strategy
Develop sound commercial solution models and business cases, taking into account the changing market environment (i.e. tendering)
Build clear value propositions for the overall Customer Solutions portfolio as well as the individual customer solutions
Develop an integrated communication plan and branding for our overall Customer Solutions offering
Assure flawless execution of all customer solutions developments & implementations
Oversee the customer solutions implementations for strategically important customers
Build strong and deep relationships with (non-)clinical stakeholders
Lead the transition from a product selling to a customer solutions oriented organization and drive the change management around customer solutions across the organization
Contribute to the various therapeutic area value teams with strategic marketing skills and insights
Lead the Customer Solutions team to optimal performance & cross-functional collaboration
Connect
MBA or equivalent master’s university degree, preferably in economics or marketing
Minimum 7-10 years of sales & marketing experience in a multinational company, preferably in healthcare
Knowledge of the current market healthcare landscape or other environments where solution selling is a key driver
Proven ability to manage complexity & thrives in uncertain/ambiguous circumstances
Strong passion and track record for innovation and change management with a can-do mentality
Ability to connect and effectively collaborate across a diverse group of business stakeholders in a highly matrixed environment
Demonstrated experience in delivering large initiatives with critical business impact
Strongly involved in strategic and tactical work on a daily basis requiring being able to quickly zoom in and out
Ability to build respect and trust with customers, employees and internal stakeholders
Very good Analytical skills
Strong Strategic skills: being able to see the big picture and develop a vision
Creative abilities to translate the vision into concepts and turn concepts into “ready-to-market” solutions
Strong communication skills & influencing skills
Excellent track record in managing complex and critical business projects
Driven by results performance & excellence in the job
Integrity and Credo-based leadership
Self- awareness and adaptability
Fluent in English, French and Dutch

Customer Solutions Manager Resume Examples & Samples

Lead the Customer Solutions Function for TRMS across 2 sites SEA and India
Manage controllable root-cause defects and ensure implementation of controls to minimize losses
Liaise with other sites to implement best practices and drive performance improvements
Monitor and report on Quality metrics, deep dive and identify trends/root causes
Analyze historical data to build quality improvement initiatives and drive quality strategies across the network
Partner with Operations, HR and Training to ensure Auditors are constantly evolving, learning and improving
Manage the performance of your team through insightful communications, regular 1:1’s, team meetings and reward and recognition programs
Provide meaningful and valuable write ups and program reports
Experience with Continuous Improvement principles, Six Sigma tools and Lean techniques
Embrace constant change with flexibility and good grace
Strong report writing skills
Ability to remotely manage part of the team
Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
For us, the culture fit is non-negotiable – you will have high energy, fantastic communication skills and huge amounts of drive
You will be comfortable with high volume workload and not be afraid to “roll up your sleeves”
You will have a strong solutions focus and be comfortable working in an environment which demands strong deliverables
5+ Years project / program management within a quality environment

Customer Solutions Manager Resume Examples & Samples

Minimum: University (business or scientific) Master degree
Minimum: 2-5 years commercial customer experience, brand experience will be an asset
Field experience is an asset
English business proficient
Czech language proficiency
Entrepreneurial mindset
Strong business and financial understanding
Deep understanding of cultures and healthcare systems in market
Expertise in anticipating and predicting future customer, brand and market environment changes

Customer Solutions Manager Resume Examples & Samples

Creating and tracking the C&E business financial performance reports and participating in the overall financial forecasting and associated updates
Growing the C&E business through direct customer interaction, and interface with our sales network (direct or reps) or other B&W groups both domestically and internationally
Strategically participating and actively working to communicate and assist selling new products developed through the Innovation Group
Managing all aspects of the RFQ/proposal process (from sales leads mining to customer PO), focusing on work efficiency and increased accuracy
Overseeing the generation of marketing literature, technical product manuals and instructions
Creating an overall culture of continuous improvement
Providing mentoring, coaching and development to direct employees that creates a culture of teamwork, technical excellence and innovation

Customer Solutions Manager Resume Examples & Samples

Lead the Rexel Multi-Channel strategy and Service program Rexel Works
Create a culture of excitement and demand around customer solutions
Proficient in Customer ROI solutions, including but not limited to Stock Carts, TCO, Oasis Inventory Management, customer consignments etc
Management of team driving to increase in customer stickiness
Serves as the key point of contact for all potential customer solution opportunities in their regions
Works directly with employees and customers on activates including but not limited to sales call, needs assessment, demos, solution recommendations, proposal, and agreement finalization
Organizes and attends trade shows as needed
Works with corporate marketing to design and create marketing materials as needed
Establish a strong relationship with region and branch managers and supports their local marketing efforts
Coordinate sales and marketing activities with vendors as directed by VP Sales and RVP
Assists branches with re-merchandising of counters and trains employees to maintain them
Coordinates the development of a customer database
A four year degree or appropriate experience
Ability to manage a project including pull through business

Customer Solutions Manager Resume Examples & Samples

Ability to identify and demonstrate technology solutions for customer TCO applications
Ability to manage a TCO introductory launch to the field personnel and customer
Lead the Gexpro TCO strategy and drive the TCO culture to all levels of the business
Create a culture of excitement and demand around cost savings opportunities
Proficient in QuickBase applications, including but not limited to customer solutions for capturing and quantifying quantifiable cost savings for our Gexpro customers
Management of TCO team driving to increase in customer stickiness
Serves as the key point of contact for all potential TCO solution opportunities for Gexpro
Works directly with employees and customers on activates including but not limited to TCO opportunities calls, needs assessment, demos, TCO solution recommendations, proposal, and finalization of official launch of new cost savings programs
Works with corporate marketing to design and create marketing materials as needed to promote the TCO culture
Establish a strong relationship with region and branch managers and supports their local TCO efforts
Coordinate TCO activities with NAMs and branch personnel as directed by VP Sales and DVP
Directs TCO Analyst in coordinating QuickBase programming efforts to meet needs of TCO customer applications and associated projects
Coordinates the development of TCO solutions database

Customer Solutions Manager Resume Examples & Samples

Bachelor’s Degree or equivalent qualification in Industrial Engineering, Logistics, Commerce, IT or similar field would be a distinct advantage
Minimum 5 years’ experience in a similar systems and solutions focused role in a freight forwarding or similar sales environment
At least 2 years’ experience in the management of a team
Demonstrated knowledge of the freight forwarding / supply chain and logistics industry
Proven experience with e-commerce, electronic media and customer facing value products in general
Advanced presentation skills, especially the ability to structure a presentation to address a clients’ needs and deliver training
Proven ability to manage and execute multiple priorities in a timely manner across multiple projects
Ability to demonstrate analytical and process engineering skills
Thorough understanding of operational processes in a logistics environment
Ability to sell a solution to all relevant stakeholders and ensure they buy in to the implementation thereof
The ability to adapt to and learn the framework of the Kuehne+Nagel information systems with demonstrated ability on any other supply chain / logistics software
Highly motivated and a self-starter
Facilitation and training background would be a great advantage
Highly efficient and creative at solving problems

Customer Solutions Manager Resume Examples & Samples

Digital Adoption - Growth and Engagement of Employee and Customers
A four-year marketing or business degree or appropriate experience
A proven record of being a contributor on a winning team
Creative thinker with the ability to adapt to an ever-changing business landscape

Customer Solutions Manager Resume Examples & Samples

Accountable for the definition and implementation of a Customer Solutions strategy that delivers the RMG vision to be a market leader, specifically for customer integration, take-on ease/flexibility/speed, functionality offered and value-added technology services
Accountable for delivering customer take-on activities that flow from the sales pipeline
Responsible for managing the process that captures information about the sales pipeline from the Sales and Marketing function
Responsible for the line management of the Customer Solutions team, to include objective setting, mentoring, motivating and reviewing progress against objectives
Responsible for ensuring that the IT function always displays the highest levels of professionalism towards commercial customers
Accountable for execution of the project management process to ensure delivery, in line with Royal Mail Group [RMG] policies and methods including project control, risk management, change management, issue resolution, progress reporting, project documentation & administration, and quality reviews
Accountable for maintaining resource plans that demonstrate IT’s ability to support customer solution project delivery
Operate as a recognised SME, and providing customer insight, for technology & business projects that impact our shipping solutions & integrated customer base

Senior Customer Solutions Manager Resume Examples & Samples

Develop, manage and coach manager(s) or direct reports to build successful teams and deliver an exceptional customer experience
Analyze team performance to drive improvement in KPIs and close performance gaps
Make decisions about business policies, managing risks and resolving employee issues
Ensure appropriate resources are available to meet changing requirements and volume to meet performance objectives
Establish open and collaborative dialogue with the Product Leaders, Product Management, Development, QA and Sales teams to keep abreast on company and product initiatives, releases and ad hoc projects meant to improve the customer experience
Hold regular meetings to discuss performance trends and pass on corporate and local initiatives
Responsible for providing regular feedback on annual performance reviews, employee rating and employee development plans. Take corrective action to manage performance as appropriate
Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Effectively respond to escalated customer service issues to ensure proper resolution
Effectively interview and recommend candidates for hire
Perform other related duties as assigned
Knowledge and understanding of the mechanics of specific jobs in the department
Has in depth product knowledge in order to better support employees and customers
Knowledge of business and management principles and practices
Knowledge and understanding of the Customer Support and Professional Services roles
Ability to put together budgets and forecasts
Strong work ethic, self-starter, able to work independently and with minimal supervision
Ability to lead, influence and work collaboratively in teams of diverse disciplines and cultural backgrounds
Excellent oral and written communication and presentation skills
Willingness to travel as required
Experience with Microsoft Office Software computer skills – comfortable and proficient in a technology-driven business
Needs to have discretion when dealing with sensitive situations
Ability to adapt to changing environments
Proven coaching skills that can impact both front-line agents and develop supervisors
Proven ability to close performance gaps
Proven ability to multi-task

Customer Solutions Manager Resume Examples & Samples

Minimum of 3-4 years’ experience in pharmaceutical industry or consultancy related to healthcare
Bachelor degree from an accredited university, master would be an asset
Good leadership skills and result oriented
German and English business proficient, French recommended
Business & Financial Acumen
Strategic Business Management - Strategic thinking with the ability to get things done
Technical understanding
Life Cycle Management
Product Knowledge and Portfolio Management
Proven project management skills and able to work in a matrix organization
Customer Engagement and Insight
Regulatory and Compliance Knowledge
Networker and team player
Innovative with excellent problem solving skills
Good understanding of the current status and future developments within the healthcare landscape, such as integrated care, hospital care, DOT etc
Drive Results
Focus on Customers and Patients
Foster Collaboration
Make Rapid , Disciplined Decisions
Demonstrate Ethics & Integrity

Associate Customer Solutions Manager Resume Examples & Samples

Responsible for delivering on team and individual commitments including meeting billable revenue targets and managing business consultants’ utilization
Responsible for directing a group of business consultants to actively on-board clients utilizing the Aptean’s public sector applications
Operationalizing capacity and resource planning to support new and existing business
Provides regular feedback on annual performance reviews, employee rating and employee development plans
Works closely with internal departments to ensure a seamless transition on client conversions
Works closely with customer escalations by keeping the lines of communication open
Consistently improve business processes to increase efficiencies and eliminate non-value added activities
Work closely with Sales and Account Management in pursuit and creation of new customer proposals and engagements
Active participation in responding to Request For Proposals (RFPs) and support Product team in roll-out of new products
Support senior leadership by building business case analysis, creating cost-benefit models and making recommendations on priority initiatives

Customer Solutions Manager France GPO Resume Examples & Samples

Min 6 years related sales experience
Ability to travel 25% of time
Proven product knowledge in business area
Valid driver's license
Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
Participates in the development of policies and procedures to achieve specific goals
Recommends new practices, processes, metrics, or models
Works on or may lead complex projects of large scope
Projects may have significant and long-term impact
Provides solutions which may set precedent
Independently determines method for completion of new projects
Receives guidance on overall project objectives
Acts as a mentor to less experienced colleagues

Customer Solutions Manager Resume Examples & Samples

Execute aftermarket parts and service solutions strategy in line with regional objectives
Effectively communicate VCE aftermarket parts and service solutions to both customers and internal stakeholders on a regular basis through formal meeting and training sessions
Manage sales budget for area of responsibility
Implement customer support agreement (CSA) strategy throughout customer base, sales department and service departments
Develop and manage administrative tools for customer support agreements, for internal stakeholders
Manage repair and maintenance contract process in conjunction with regional and local support
Recommend and implement Caretrac strategy
Provide internal and external training to customers and stakeholders in relation to the customer solution VCE offer, such as matris, Caretrac and customer support agreements
Schedule regular periodic customer visits in relation to aftermarket, and manage customer’s expectation whilst reporting opportunities and issues arising, to sales, parts and service departments during period management and ad hoc meetings
Maximise parts and service sales opportunities throughout VCE customer base, whilst leveraging support from equipment, parts and service departments
Work in conjunction with sales, parts and service departments to provide effective customer solutions from arising needs
Develop, promote and sell service marketing programs, such as components, consumables, undercarriage, and GET
Recommend pricing strategies for competitive parts such as components, consumables, undercarriage and GET
Provide customer quotes for repairs & spare parts as required by customers
Support with aftermarket territory development in relation to human resources, and facilities
Support with aftermarket stocktaking audits
Manage and maintain an effective customer data base and performance measurement system, and call reports
Drive a culture of excellent customer service and satisfaction, throughout the company
Population records with customer demographic information ( name, address, email etc) and purchases in parts, service sales and rentals, special attachments (model & s/n), machines in use and their hours of use per year
Develop, perform and coordinate market and opinion surveys to assess necessary information such as company sales and market position, customer satisfaction and requirements
Completes all reporting requirements as directed in a timely manner
Performs other duties assigned by his supervisor

Digital Customer Solutions Manager Resume Examples & Samples

Development and commercialization of new customer facing digital solutions, including managing cross-functional teams to develop such solutions
Develop and manage a technology roadmap in this space applicable to Praxair’s global businesses
Partner with the business units in developing end-to-end digital strategies for particular business processes
New technology evaluation and business case development

Customer Solutions Manager Resume Examples & Samples

Brand / BU or LOC Digital Strategy should be aligned by Brand lead with IB Digital Manager
Brand / BU or LOC CEx and /or any Commercial Operations Strategy should be aligned by BUD or Commercial LOC Head with IB Strat Planning & Commercial Operations Head
Brand / BU or LOC External Communication Strategy should be aligned by BUD or Commercial LOC Head with IB Communication and Governance Affairs Head
Minimum 3+ years’ experience in marketing / BU in pharma industry
Experience of working in a matrix organization
Strong demonstration of selling skills
Service minded, entrepreneurial, independent & collaborative
Structured & pro-active in business planning
Fluent in both English and Spanish
Willingness to travel, be away from home (large geographic territory and central briefings) including some international destinations
LI-RL1-EUR

Customer Solutions Manager Resume Examples & Samples

This role will interact with Chains Division, PRUSA HQ and distributor resources
A successful individual will demonstrate exceptional skill in critical thinking and communication, as well as a high level of data analysis, problem solving and analytical reasoning
Ability to organize and manage work to achieve results and track performance so that problems are detected early or prevented entirely are key competencies for success
Must possess strong Computer skills with a proficiency in MS Office - Excel, PowerPoint, Word, and Outlook
A successful individual will demonstrate strong Nielsen / IRI analytical skills, Spaceman and other Category Management software application skills
A successful individual will demonstrate excellent verbal and written communication skills, as well as outstanding aptitude for time management

Customer Solutions Manager Resume Examples & Samples

Optimization of the mode, time, and cost of shipments
Adherence to routing guide to create optimal load plans for designated shipping locations
Consolidation of product from multiple shipping locations when applicable
Communication with and scheduling of freight carriers and forwarders
Tracking of production and product availability
Building orders into container/trailer loads based on customer requirements, product availability and priorities
Resolve product allocation issues with manufacturing, international/domestic sales and other international order logistics personnel
Manage a staff of individuals responsible for executing the planning and fulfillment transactions internationally and domestically
Work with Transportation Management and/or Shipping departments to ensure least cost/best service transportation providers are being utilized
Act as liaison between all relevant departments including domestic/international teams, order management, demand planning and shipping
Ensure all SOX monitoring steps are completed by required due dates
Manage departmental operating expenses to be within determined budgetary levels
Support internal cross-functional activities pertaining to scheduling, transportation, and fulfillment for of customer orders globally
Manage special projects pertaining to the planning and fulfillment of customer orders. Develop and evaluate alternative cost reduction opportunities
Deep understanding of Ingevity Chemical products, dangerous goods information, trade lanes and Standard Operating Procedures
Accomplishes customer service human resource objectives by assisting in recruiting process, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
Determines customer service requirements by maintaining contact with customers; visiting operational environments; benchmarking best practices; analyzing information and applications
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Accomplishes information systems and organization mission by completing related results as needed