Customer Solutions Manager Job Description
Customer solutions manager
provides stakeholder management skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions.
Customer Solutions Manager Duties & Responsibilities
To write an effective customer solutions manager job description, begin by listing detailed duties, responsibilities and expectations. We have included customer solutions manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Monitor queue status for call and fax volume
Maintain received mail and ensure timely handling of receipts
Manage special projects from design to implementation
Manage key business partnerships with outsourced vendors that support the brand and MSLL service offerings
Frequent (weekly/bi-weekly) review with direct reports’ quality interactions and performance
Ensure that products and items (i.e., patient materials) are successfully distributed through MSLL distribution vendors
Propose solutions, opportunities, recommendations for improvements
Work collaboratively with our BT (Business Technology) team to develop and maintain process from a systematic standpoint support Salesforce/iBond
Oversee the technical systems support for MSLL technologies to ensure the technical and functional needs of MSLL /N&I systems are met
Drive a Performance culture which includes mentoring, coaching, developing measurable objectives and overall performance management of staff
Customer Solutions Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Solutions Manager
List any licenses or certifications required by the position: AWS, PMP, APICS, II, PRINCE
Education for Customer Solutions Manager
Typically a job would require a certain level of education.
Employers hiring for the customer solutions manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Math, Computer Science, Science, Technology, Business, MBA, Education, Marketing, Business/Administration
Skills for Customer Solutions Manager
Desired skills for customer solutions manager include:
Relevant markets
Computer networking concepts and business approaches
Lead engineering efforts to meet aggressive timelines
Deal lifecycle
Pre-sales cadence and go to market motions
AWS Services and Solutions
Medical institution hierarchy
Diagnostic and molecular biology applications and products
Excel
Clinical and Diagnostic networks across the UK
Desired experience for customer solutions manager includes:
Ability to work effectively with team outside formal lines of authority to accomplish company goals
Lean/ 6 Sigma training, or knowledge of DMAIC process, an asset but not required
Speak Portuguese, though not mandatory
Develop sound commercial solution models and business cases, taking into account the changing market environment
Ability to model Customer interactions that deliver advice for all roles within the branch
Run daily call reports to analyze volumes, trends
Customer Solutions Manager Examples
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Customer Solutions Manager Job Description
Job Description Example
Our company is looking for a customer solutions manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer solutions manager
- Maintain a sound and controlled compliance and risk environment for the solutions which include management of Do Not Call for leads generated by marketing
- Ensure systems are operational and work with vendors and partners to resolve technical issues as necessary
- Gather feedback from system users to recommend and implement changes to drive more effective and efficient customer engagement
- Manage budgets and payment activities associated with maintaining the solutions
- Input to market analysis, financial planning, demand planning and annual brand marketing plans
- Monitoring brand performance, KPI, expenses
- Adaptation of promotional materials to local customer needs, market access and medical/legal/regulatory requirements
- Guides for customers solutions and promotional materials through medical/legal approval
- Development of tools and services in collaboration with MCM Manager and other colleagues
- Increase the usage statistics of currently subscribed E – Products of EHS
Qualifications for customer solutions manager
- Ability to drive business results by working with all relevant groups and networks effectively across the Company and cross-functionally with multiple stakeholders to drive successful project implementation
- Understands the need for change and drives participation in change efforts
- Strong understanding of current legal and regulatory environment a must and the ability to operate and be successful in such an environment
- Ability to consider and analyze a broad range of factors such as policies, practices and trends to make decisions, design plans, develop tactics
- Current understanding of pharmaceutical and promotional rules and regulations
- Ability to develop logical cases that effectively influence collaboration, alignment, and execution across all levels of the organization
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Customer Solutions Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a customer solutions manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer solutions manager
- Implement and interpret Customer Service policies and procedure to ensure optimal service
- Develop appropriate management strategies to effectively engage business and product stakeholders based on the analysis of their needs, interests and potential impact on service levels for online products
- Collect and interpret customer data to develop strategies focused on improving customer satisfaction, thus reducing the customer’s need to seek service
- Reduce customer defects by thoroughly understanding the types of customer contacts and determining root cause drivers
- Being a leader in process improvement initiatives within the global infrastructure organization with process owners as needed
- Keep your reports are motivated and you promote good working relations
- Develop and organize the necessary resources to create the environment that facilitates effective leadership of overall the service operations
- Create an environment that is conductive to continual learning and high customer satisfaction
- Program design/execution/management – Work collaboratively with multiple departments
- Assist in administrative duties (HR, Workday)
Qualifications for customer solutions manager
- Planning projects within governance and controls
- Managing senior stakeholders, budgets, risks, issues and interdependencies
- Facilitating complex problem solving whilst taking an enterprise wide view of the change you are delivering
- A 2.1 in a Technical or Business degree
- Scrum Master certified is desirable
- A good level of technical literacy including Networks/ infrastructure, Mobile platforms and Retail hardware
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Customer Solutions Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of customer solutions manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer solutions manager
- Leading all operational deployment needs train the trainer sessions
- Manage a team of 5-10 Customer Success Managers in delivering implementation, training, and other post-sale services
- Provide the team with thought leadership, coaching, conducting one on ones and performance appraisals
- Partners with Customer Success leadership globally to ensure that customers with global presence are supported for consistent and stellar customer experience
- Utilize LinkedIn, client and other data to derive insights and use these ensure that team goals related to implementation, account improvement, and new product roll-outs are tracked and achieved
- Assist in defining the scope of the project in collaboration with PMO management
- Assist with the creation of a detailed work plan which identifies and sequences the activities needed to successfully complete the project
- Assist with the development of a schedule for project completion that effectively allocates the resources to the activities
- Review the project schedule with senior management and all other staff that will be affected by the project activities
- In consultation with the appropriate manager, select staff with appropriate skills for the project activities
Qualifications for customer solutions manager
- Meets challenges consistently and confidently with energy and drive
- Ability to work independently with cross-departmental teams
- Previous experience in consumer packaged goods industry is required
- Experience interfacing with Business Intelligence platforms
- Experience working with relational database management systems Oracle, SQL Server, MS Access
- Responsible for responding to customer requests for proposals
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Customer Solutions Manager Job Description
Job Description Example
Our company is hiring for a customer solutions manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer solutions manager
- Communicate fully with the Sales, Marketing and leadership teams who have a need to know
- Promote and foster a work environment in line with TELUS’ core values
- Constantly evolve, in consonance with the way we do business, by developing new methods and procedures to keep pace with our clients’ changing needs, our product portfolio and the environment in general
- Ensures optimal on-boarding of new customers by coordinating set up between customer service and customer to verify product configuration meets customer’s expectations, providing welcome kit and marketing collateral
- Support sales growth from new and existing customers by participating in targeted, scheduled lead generation campaigns as directed by Sales Manager
- Manages the customer solutions team, responsible for providing support to customers, the sales team and general business operations
- Manages the staffing of the customer solutions team
- Establishes processes for orders and account management including delivery negotiation, expediting and order status communication
- Ensures order fulfillment to assure customer satisfaction
- Identify key customer issues and strategic vision that improves the customer experience
Qualifications for customer solutions manager
- A pharmaceutical / medical background strongly preferred
- Provide continued technical support to customers after the sale is made
- Meet up with the KAMs/ Commercial team members / program managers on a regular basis to review customer service for the list of Solutions Customers on a Monthly basis
- 3-5 years in a Supply Chain / Logistics role , ideally from within Damco’s industry
- Knowledge of industry trends & experience in service/profit improvements & business growth opportunities
- Deep knowledge in Vietnam Customs process
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Customer Solutions Manager Job Description
Job Description Example
Our growing company is looking for a customer solutions manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer solutions manager
- The Product Manager is charged with a product line contribution as “a business unit”, this extends from increasing the profitability of existing products to developing new products for the company
- Own roadmap plans and prioritize features to support ongoing delivery, sales/marketing initiatives, and other client commitments of the assigned CEA products
- Work closely with development and QA teams to ensure on time deliveries of product releases
- Work with marketing teams and create marketing material
- Act as the subject matter expert of the product area and market internally (R&D, Engineering, Sales, Pre-sales, and Post-sales) externally (business partners, Customers)
- Research, gather, and define product’s business requirements from discussions with clients and other sources for current and future product releases
- Support project implementations and sales teams as subject matter expert for the CEA space and the assigned products, including technical product expertise
- Analyze market trends and closely monitor competitive trends
- Liaise with other NICE teams on product integrations
- Beyond technical leadership, this role will need to ensure that diverse and changing requirements are turned into actionable plans, delivered within a timely manner and within scope
Qualifications for customer solutions manager
- Experience in experience in healthcare, managed care, insurance or pharmaceutical/biotechnology industry a plus
- Understanding of legal / commercial framework, approval process and documentation related to
- Contracts of carriage for AIR, FCL, LCL, Intermodal transport, and international trade
- 8-10 years of work experience leading customer service and/or product support in a call center level 2 environment
- Project management experience managing multiple projects simultaneously
- Demonstrated ability to build solid relationships cross functionally and effectively influence across multiple lines of business