Customer Solutions Architect Job Description
Customer solutions architect
provides sales staff with technical assistance and support for technical documentation and customer facing presentations and engagements including leading customer communications.
Customer Solutions Architect Duties & Responsibilities
To write an effective customer solutions architect job description, begin by listing detailed duties, responsibilities and expectations. We have included customer solutions architect job description templates that you can modify and use.
Sample responsibilities for this position include:
Project Delivery – Leads design workshops, assessments, and planning sessions
Architecture Framework - Translates functional requirements into technical configuration documents
Relationship Management – Collaborates with key stakeholders on technical solutions and mediates compromises
Strategy and Planning – Provides strategic direction and roadmap for use and implementation of enterprise applications and third party integrations to drive productivity improvements, efficiencies, risk mitigation and cost savings
Determine technical and business requirements from clients and provide technical solutions in a professional manner and to agreed timeframes
Create internal design documentation describing technical solutions
Perform software development for customer solutions as part of a design and development frame work
Interface with the implementation/project team, articulating customer requirement, to ensure smooth transition from Requirements to Delivery
Consulting and educating the customer on delivered solution
Be able to take the lead in project activities, working with groups of developers
Customer Solutions Architect Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Solutions Architect
List any licenses or certifications required by the position: CCIE, CCNA, CISSP, MCSA, VCAP, CCSP, CCSK, CCNP, SIP, CWNA
Education for Customer Solutions Architect
Typically a job would require a certain level of education.
Employers hiring for the customer solutions architect job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Business, Math, Mathematics, Management, MBA, Design, Software Engineering
Skills for Customer Solutions Architect
Desired skills for customer solutions architect include:
Platform
Share customer feedback
Work to foster cross-team collaboration and understanding
Salesforce platform suite with proven success leading customer-facing engagements
Customer- / partner-specific business initiators and networking environment
Networking
Virtualization
Another deep learning framework
Azure Kubernetes Service
C++
Desired experience for customer solutions architect includes:
Eight yrs of discovery, design, engineering, architecture, documentation, implementation, and infrastructure support of complex enterprise solutions
Eight yrs in complex enterprise application implementations experience, solution architecture and designs
Feedback on issues with current products and provide input around new products
Ability to provide strong functional thought leadership in the respective domain and be an advisor to the business and strategy leads on Industry best practices
Facilitate product selection as part of Architecture Standards definition
Facilitate targeted innovation for the architecture domain
Customer Solutions Architect Examples
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Customer Solutions Architect Job Description
Job Description Example
Our innovative and growing company is hiring for a customer solutions architect. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer solutions architect
- Be part of CMO (Chief Market Officer Organization) driven implementation projects and deliver detailed solution designs based on functional and non-functional requirements for the Customer Solutions, Energy Networks and Renewable Business
- Close collaboration with development teams to ensure support for modern, responsive web application development and integration principles (enable continuous integration and deployment, DevOps)
- Closely align, take guidance from and provide feedback to Digital IT Enterprise Architects to ensure overall consistency of user interface design based on modern web and app principles and technologies
- Actively promote knowledge sharing and build-up of Digital IT expertise and skills across regions by understanding trends and innovative developments such as big data and digitalisation and communicating these in business terms
- Actively identify areas for improvement and contribute to architecture studies and proof-of-concepts to drive new technologies and innovative ideas into the IT and business
- Understanding the competitive environment the Business operates in, competitor activity, benchmarks, and knowing what delivers advantage from a digital business perspective
- Working with suppliers and partners to ensure that the IT environment and services of the CMO organisation are fit for purpose today and in the future
- Engage additional resources
- Provide architecture and design solutions in support of Enterprise Customer
- Provide architecture and design solutions in support of Customer Identity and Access Management (IAM)
Qualifications for customer solutions architect
- Bachelor's degree in science or IT or related field or equivalent experience
- Experience in of SAP Hybris, Salesforce.com, Adobe strongly prefered
- Analyses the existing business, organization, IT management and IT landscape (applications, data-architecture, technology, operations, workplace ) and builds a gap analysis to the desired future state
- Ability to identify and analyze business requirements, conduct discovery workshop, document operation processes, and develop recommendations with technical specifications and pilot implementation
- Graduate MS
- Bachelor’s degree in Computer Science, Engineering or related field or a combination of related experience and education
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Customer Solutions Architect Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer solutions architect. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer solutions architect
- Build a strong network of contacts (Technical decision makers and Business decision makers) within the ITSP account
- Working closely with the agile teams (product management, usability analysts, and testing)
- Interacting with other R&D teams to ensure alignment with overall divisional goals and objectives
- Assist in the design and development of continuous delivery system for SaaS offering
- Assist in the improving the Dev/Ops process
- Assigned to specific Sales Leads and Accounts
- Strategic advisor in developing the win strategy with the Sales Lead
- Expected to design, with current tool kit, innovative solutions that exceed customer expectations (Design Thinking)
- Able to craft the messaging around the deal solution and present that solution to the client
- You will provide a consultative relationship with the customer and collaborates with Business Entities to develop customer focused architectures driving industry-wide innovation
Qualifications for customer solutions architect
- Experience in CRM integration with product and customer repository back office order management systems such as SAP/ERP
- Knowledge of data mining and analytics preferred
- Competence in Social media is highly desirable
- Experience coordinating technical activities and resources in-line with architectural vision and proactive operations into the customer
- University degree in engineering, computer sciences, information systems, economics or equivalent professional qualification
- Several years of experience in an Architecture, Development or Business Analyst role, preferably in the energy sector
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Customer Solutions Architect Job Description
Job Description Example
Our innovative and growing company is hiring for a customer solutions architect. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer solutions architect
- You will demonstrate business relevancy to executive shareholders
- You will build creative architectural solutions to take on customer business problems
- Conception, development and support of the internationally used customer engagement solutions with focus on SAP CRM (Sales), SAP C4C (Sales), SAP Marketing
- Determination and consolidation of requirements from the business departments and transfer of work packages into the implementation process based on agile software development (SCRUM, KANBAN)
- Coordination of complex tasks with internal and external partners
- Conception and visualization of complex, IT solutions and processes
- You understand the IoT Industry trends and market dynamics
- You will convert customer business drivers into strategic (long term) technical architectures solving their business problems
- Substantial travel expected upfront, with continued focus travel following
- Leading the strategic technology plan for an account to support customers’ business strategy
Qualifications for customer solutions architect
- Excellent knowledge and experience in user experience design and development including technologies for
- Understanding of TOGAF and have the ability to become TOGAF certified
- Able to describe solutions and issues to customers, commercial teams, leadership and technical participants who may not be familiar with the subject matter
- Demonstrate ability to make strong judgments, work effectively with all levels of clients and IT management and staff, and work at the highest level of all phases of business system design and information delivery technologies required
- Proven ability to work as a liaison and “go between specialist” to translate requirements to product and Global travel required
- Strong knowledge of multiple technology stacks such as .Net, Java, and IBM mainframe
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Customer Solutions Architect Job Description
Job Description Example
Our company is looking for a customer solutions architect. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer solutions architect
- Determination and consolidation of requirements from the specialist departments and transfer of work packages into the implementation process on the basis of agile software development (SCRUM, KANBAN)
- Conception and visualization of complex, cross-system IT solutions and processes
- You will provide a consultative relationship with the customer and collaborate with Product teams to develop customer focused architectures driving industry-wide innovation
- You will demonstrate business relevance to executive stakeholders
- Solution testing & authoring of white papers on solutions with OEM & IoT Partners
- Manage showcase infrastructure
- Evaluate multiple data systems and design requirements to understand feasibility and level of effort
- Lead discovery sessions, analyze user stories and procedures and provide recommendations and best practice solutions
- Strategically configure, test, document, and educate cross-functional teams on system design to ensure long term success
- Track time, progress, goals and deadlines
Qualifications for customer solutions architect
- Experience with software architecture modeling and with relevant modeling languages, such as UML preferred
- Capable of understanding the customer’s technical solutions and address their business outcomes
- Manufacturing industry experience, with knowledge of of the core process domains of master data management, production, inventory management, distribution and logistics, order acquisition, product lifecycle management, services delivery, enterprise asset management, solution development expertise
- Previous Software Design, Software Documentation, Software Development Processes (agile, iterative) experience
- Have active industry related credentials (CCxA, CCxP, CCIE, CISSP, MEF CECP, JNCIx)
- Knowledge of Application Layer Protocols (DNS, SMTP, HTTP(S), SSH)
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Customer Solutions Architect Job Description
Job Description Example
Our growing company is hiring for a customer solutions architect. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer solutions architect
- Maintain a highly organized and accurate task list, visible to project management and other project resources engaged
- Produce technical design documents and supporting materials which may be used by resources within CIO organization to understand or complete configuration
- Document and execute User Acceptance Testing with customer
- Contribute to regular status meetings with project team, stakeholders, and customers
- Provide updates, status and next steps through email on a regular cadence through various communication channels
- Develop and coordinate cloud architecture solutions, assets, and communications
- Develop, maintain, and communicate the cloud strategy and coordinate adoption
- Help to lead the cultural change necessary for cloud adoption
- Regularly evaluate industry cloud platforms, services, and solutions to successfully meet the strategic needs of the company
- Offer guidance in infrastructure data movement and migration techniques
Qualifications for customer solutions architect
- Working knowledge of popular communications protocols and APIs such as WebRTC and SIP
- Application, server, and/or network security
- Understanding of 4G/5G core network architectures and services
- Information Technology - 5+ years of experience
- IT Skills - Application development
- Project Management - Team Member/Team Lead