Customer Solutions Job Description
Customer solutions
provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains.
Customer Solutions Duties & Responsibilities
To write an effective customer solutions job description, begin by listing detailed duties, responsibilities and expectations. We have included customer solutions job description templates that you can modify and use.
Sample responsibilities for this position include:
Process orders, up-sell products, and help with invoicing
Researches/evaluates/documents social media channels at client campus card programs – FB, Twitter, to enable marketing team to assess universe and prioritize opportunities for card program messaging
Reviews existing card program websites, provides recommendations for improvements from a user perspective, and quality checks content for accuracy
Manages marketing collateral inventory
Respond to Customer inquiries by phone and email in an inbound call center environment
Research customer inquiries using the appropriate tools
Welcome new customers by placing an outbound call
Review, communicate and coach to daily performance, quality, behaviour and attendance standards at the individual and team level
Complete the required number of case/ email/ phone quality reviews per teammate each month and work cases and escalations as required
Know and support company and departmental procedures
Customer Solutions Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Solutions
List any licenses or certifications required by the position: AWS, PMP, APICS, II, PRINCE, CCIE, ISTQB, ITIL, CWNA, CCNA
Education for Customer Solutions
Typically a job would require a certain level of education.
Employers hiring for the customer solutions job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Computer Science, Math, Business, Technology, Science, Education, Marketing, Business/Administration, Technical
Skills for Customer Solutions
Desired skills for customer solutions include:
Products
Regulation CC
Regulation E
Bank Security and other regulations as applicable to this job description
Bank's written policies and procedures regarding Bank Secrecy Act
Fees and policies and stays current on offerings and is able to make product suggestions with assistance
Call routing and case management processes case logging systems and obligation systems
Vivint Smart Home’s varied product line and troubleshooting processes
Relevant markets
Computer networking concepts and business approaches
Desired experience for customer solutions includes:
Engage with key TA account initiatives such as Transformative Networking CxO
Strong core networking experience (switching and routing) is advantageous, strong security background across the network, the data centre and the application space
BS, or higher, in Engineering (Computer or Electrical) strongly preferred
Courteous phone etiquette with good listening skills is essential in this position
Detailed knowledge / experience of travel agency operations / workflow
Travel across Europe / EMEA
Customer Solutions Examples
1
Customer Solutions Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer solutions. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer solutions
- Identifies Customer Needs/Insights – leveraging a deep understanding of the challenges facing Canadian hospitals as they strive to deliver excellent patient care with limited resources, the Manager will work closely with key account management to identify key customer needs
- Owns the process from Lead Identification thru Customer Agreement (Customer Agreement defined as an opportunity entering the implementation phase
- Conducts analysis to identify target opportunities (both existing and non-existing customers)
- Proficient in Customer ROI solutions, including but not limited to Stock Carts, TCO, Oasis Inventory Management, customer consignments
- Generate customer and system value via GP enhancement and efficiency initiatives
- Participte in Client Conferences
- Other responsibilities will includes Customer advocacy, recruitment, development and retention of suitably skilled staff to achieve business objectives
- Provide technical consulting services to customers based on Diamond’s service delivery methodology and procedures
- Participate in Client Conferences
- Build and execute customer engagement plans for target grower segments and retail, which are designed to deliver an exceptional customer experience
Qualifications for customer solutions
- Working overtime might be required as needed by the business
- Demonstrated sales and/or cross selling experience
- Excel at customer interaction, exhibit creativity and skill in delivering practical solutions, and thrive in a collaborative team environment
- Strong working knowledge of external systems and PC based internet and software applications
- Minimum of two (2) years’ experience within a financial service industry or call center environment
- Strong understanding of GDS’s, the travel industry and travel agency operations/workflow
2
Customer Solutions Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer solutions. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer solutions
- Act as an advocate on behalf of grower, retail and distribution customers to ensure our tools, services and customer engagement plans are innovative and centered on their core needs / goals
- Position and roll-out regional offerings to ensure a successful customer experience
- Build thorough understanding and analysis of competitive market approach and customer offers
- Provide exceptional customer service and support to all customers and accounts
- Analyze, verify, and process client information and needs in a timely manner
- Build customer relationships and identify needs accordingly
- Document all activity with clients in company system
- Actively contribute and participate in team projects
- Participates in system and release testing and QA as required
- Assist with incident assignment duties, as necessary
Qualifications for customer solutions
- Maintain appropriate network records (database spreadsheets, network drawings)
- Tremendous interpersonal and customer solutions skills
- Strong business acumen and ability to “run a business”
- Possesses a strong sense of customer focus
- Demonstrates integrity, high energy, focus, and determination
- At least 5 years related business experience
3
Customer Solutions Job Description
Job Description Example
Our growing company is hiring for a customer solutions. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer solutions
- Provide sales support to the core sales force for their efforts to drive the technology initiatives and in their efforts to win new revenue
- Assist in coordination of the process flow between the sales force and the TSG implementation function for system installation, integration and training
- Assist the Customer Solutions Resource and the customer in implementingUPSTechnology solutions
- Provide OnLine Tools support forAmericasregion, helpingUPS’s customers in implementingUPSOn Line tools within their systems
- Provide tools and related training necessary for team to meet performance targets
- Provide support to ensure all policy requirements are met
- Track work volume to ensure proper staffing levels to achieve customer service goals
- Assess customer satisfaction levels, analyze and communicate results
- Participate in new initiatives as requested
- Define and implement cost of sale customer solutions matching cross divisional operational capabilities with customer expectations
Qualifications for customer solutions
- 2-3 years of outside sales, service or account management experience
- Must be self-motivated, and enthusiastic about business
- Ability to identify customer needs, propose TCO solutions and promote TCO culture
- Ability to lead and coordinate TCO teaming efforts required to identify project sales opportunities tied to cost savings
- Ability to promote the value-add of the assigned QuickBase/T3 Tool in competitive situations
- Ability to collaborate with cross-functional team to formulate TCO strategies that promote product and service sales opportunities
4
Customer Solutions Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer solutions. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer solutions
- Leads installations of Company and partner products at assigned customer sites in accordance with QSR guidelines
- Establishes and maintains professional relationships in key zone accounts in order to promote exceptional customer satisfaction and sale of Company products
- Develop customized solutions to bridge the capability gap to ensure revenue/EBIT opportunities are developed
- Prepare and present high quality, informative presentations, covering all aspects of the customers’ requirements to board level decision makers
- Serve as the key contact for operational costs for non-standard solutions for the MD
- Apply structured sales management tools to identify, manage and develop prospects for new business growth targets are achieved
- Manage support issues for assigned cases and clients
- Effectively interface and act as a liaison between clients, development, accounting, and product management teams on high profile, complex issues to drive a solution
- Escalate issues to various product groups as needed
- Communicate with clients for additional information and status updates
Qualifications for customer solutions
- Understands the industry and business environment served by the application
- Demands for travel could reach 50% at peak times to customer locations
- Or professional services in a service oriented organization
- Presentation skills for both group and individual situations at all levels of internal and external customers
- Ability to identify customer needs, propose value added solutions and translate into Total Cost of Ownership savings to the customer
- Strong skill sets in digital communications and campaigns including social media and digital marketing platforms such as Marapost and Zift 123
5
Customer Solutions Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer solutions. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer solutions
- Provide weekly reports on updates for clients’ open cases
- Attend weekly meetings with clients to discuss their open items and concerns
- A commitment to provide excellent customer service
- Tertiary qualifications are desirable but not essential
- Excellent organizational skills, ability to prioritize and make decisions, proven ability to meet deadlines and maintain quality standards, effective problem-solving skills, strong customer service and interpersonal skills plus a demonstrated ability to work with a diverse group of Client stakeholders
- Proactively collaborating with Account Managers, Business Units and IT Management on Client related opportunities, initiatives, and incidents
- Prepare service reporting and participating in service delivery meetings
- Coordinating technology resources as required specialist teams or people for specific issues / opportunities
- Coordination and overall ownership of project and change solution designs
- Coordination and overall ownership of project and change hand over to support documentation
Qualifications for customer solutions
- Excellent skills of all components of Microsoft Office software suite
- A minimum of five years of management consulting experience (including Big Four experience) related to sales force effectiveness, sales process improvement, change management, global sales revenue enhancement , and the SFDC (SalesForceDotCom) platform, within diverse industries
- Strong customer service/technical sales support skills
- Bachelors Degree or Demonstrated Experience Required
- Minimum of 2 years experience working in customer service or sales role
- Experience working in account management role is a plus