Customer Solutions Resume Samples

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M Doyle

Maximus

Doyle

82360 Murphy Rue

Chicago

+1 (555) 235 8832

82360 Murphy Rue

Chicago

Phone

p +1 (555) 235 8832

Experience Experience

Phoenix, AZ

Customer Solutions Analyst

Phoenix, AZ

Reichel Group

Phoenix, AZ

Customer Solutions Analyst

Crystal Report Development · Knowledge on Active directory, Domain Controller, Networking
Designs, develops and leads the implementation of system training to support users across Channel Development
Oversee and execute the design, development, fielding and monitoring of survey instruments, the key data feed for our media optimization software
Execute key parts of the process of onboarding customers onto our software platform
Participates in UAT test plans, documentation and performs actual testing related to the technical testing
Creates and maintains the prioritization of the product backlog that supports business objectives
Develops business process for cross country and BU system uses of applications

Los Angeles, CA

Customer Solutions Engineer

Los Angeles, CA

Turcotte, Harvey and Kertzmann

Los Angeles, CA

Customer Solutions Engineer

Manage assigned Projects effectively (workload management)
Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule
Develops SKU velocity profiles to use in solutions design and development
Technical account management of client post-sale, to facilitate adoption of Dow Jones technology within the client organisation
Effectively work on multiple projects simultaneously
Develops data calculations and design criteria to input into costing tools
Defines the scope of projects to accurately assess the cost of providing solutions

present

Los Angeles, CA

Director, Customer Solutions

Los Angeles, CA

Keebler, Welch and Nolan

present

Los Angeles, CA

Director, Customer Solutions

present

Assist partners with practice administration including resource allocation, career development of staff, and other people management decisions
Establish client value propositions that tie financial metrics and CFO focus areas directly to operational business improvement
Drive customer satisfactionand service by stewarding an improved System Service Performance in support of the Coca-Cola commitment
Provide supply chain performance update for business reviews
May lead multiple Managers and works closely with Compliance, Law, and other ILI Business Leaders
Drive customer satisfaction and service by stewarding an improved System Service Performance in support of the Coca-Cola commitment
Establish client value propositions that tie financial metrics and CFO focus areas directly to operations business improvement

Education Education

Bachelor’s Degree in Related Field Required

East Carolina University

Bachelor’s Degree in Related Field Required

Skills Skills

Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Computer proficiency
Excellent fluency in language to be supported
Understands internal processes and tools
Problem solving skills
Accuracy in data entry
Experience in customer facing role either remote or face to face
Experience in a phone based remote role
Familiarity with computer technology
Time management skills

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15 Customer Solutions resume templates

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Customer Solutions Agent Resume Examples & Samples

Ensure effective pipeline management so all cases are reviewed regularly and TAT's are achieved within agreed targets
Respond to customer correspondence and issue standard/free format replies in line with regulatory requirements
Answer queries by phone & letter
Liaise with customers & third parties to deliver on KPIs
Accurate updating/reviewing of GE systems
Ensure the best customer outcome in all solutions
Continued support of other areas within Credit Operations
Assess customers available income through completion of detailed Income & expenditure assessment and review of bank statements
Maintain up to date, accurate & relevant account case information on the IT systems, ensuring compliance with Policy & Procedures and any relevant regulations
Promote ideas for areas of improvement & take positive steps towards implementation
To act in accordance with complaint's handling procedures
Proactively contributes to Departmental performance & productivity
Ad-hoc duties as requested
To identify and handle complaints, ensuring all required actions completed e.g. escalation, remediation etc. to Fair Customer Outcome
Satisfactory Call Quantity results
Achieves individual productivity metrics
Accuracy and quality of work
Minimise roll to 360 DPD
Achieve departmental targets in line with business goals
Work cross functionally to ensure referrals managed effectively
Adherence to the Integrity Spirit & Letter Handbook, and related regulation
Adhere to departmental SOP's & T&C scheme
Compliance with GEMHL Policies and Procedures
100% completion of all regulatory CBT & classroom training
Complaints identified correctly in line with GE complaint definition
100% QA Achievement on complaint handling

Customer Solutions Engineer Arkansas Resume Examples & Samples

Sells multiple Lines of Business and/or high-end services (e.g. managed / professional services) across multiple industries
Sells primarily enterprise products and managed services with additional sale of computers, printers, peripherals and other hardware
Sells to CEO, CIO, CTO, etc. and may sell to purchasing groups or other decision-making authorities
Anticipates how market and competitive factors will influence the selling of Dell products and services
Bachelor's degree preferred
Extensive experience selling technical solutions in support of medium, large and very large accounts
Extensive experience conducting system integration

Customer Solutions Executive Resume Examples & Samples

Involved in process/team to sell multiple Lines of Business and/or high-end services (e.g. managed / professional services) across multiple industries
Effectively exercises power and influences key decisions for the benefit of Dell and the customer
Provides counsel across account team in analyzing customer requirements and performing advanced systems integration and providing technical expertise to design and implement solution using breadth of Dell products and services

High Performance Computing Customer Solutions Engineer Resume Examples & Samples

Provides in depth technical and architectural sales expertise in HPC enterprise/services opportunities
Provides leadership to ensure that the Dell enterprise HPC solutions are comprehensive, achieve customer expectations and meet customer business needs
Responsible for working with sales teams to develop strategic HPC enterprise sales business plan for the team to execute successfully to grow the enterprise
Builds trust with customers and owns technical side of customer relationships related to HPC
Focused on delivering a positive customer experience according to Dell standards
Works with Dell Field Sales team as well as select enterprise partner field sales teams to drive HPC enterprise business (Servers, Storage and interconnect) into end user accounts in Dell's Global 500 Division - removing technical barriers, architecting HPC business solutions and solving customer problems
Meet or exceed sales objectives by providing technical sales consulting in opportunities that require a complex HPC solution to meet an account's IT computing requirements and business goals
Work independently to take a lead role on the HPC technical side of the sale to ensure that the Dell solutions are comprehensive, achieve customer goals and provide an outstanding customer experience
Works with appropriate customer personnel to build relationships and ensure Dell sales team understands and meets customers' on-going needs

Customer Solutions Executive Large Enterprise Metro Area Resume Examples & Samples

The Solutions Executive is guided by business plans and strategy
Executes goals and strategy within sales area
Contributes to strategic decisions
Initiates new or revised sales procedures, programs and initiatives
Accurately forecast their business to management and the use of Salesforce
Assesses and determines priorities within sales area
The Solutions Executive models effective team leadership
Sells primarily enterprise products and managed services
Sells to CEO, CIO, CTO, etc. and or other decision-making authorities
Advises customers/Dell on strategic business and technology plans
Sells to multiple industries
Devises new approaches/methods to selling Dell enterprise products and services
Verifies roles and responsibilities required to support account team
Synthesizes market and industry data to provide thought leadership to position value of the Dell solution
Deep Technical Knowledge of Servers, Storage, Networking, and Management Products
Industry certifications
Accurately forecast your business to management to include next steps, pipeline development, obstacles, and what is required to get the deal closed
Ability to work with other resources to promote solution selling to the customer
Ability to own the Enterprise business and work with Account Executives to drive goals
Excellent Time Management skills
Track record of working with senior executives to solve complex business issues
Ability to provide end-to-end complex IT solutions; extensive enterprise HW/SW/Services sales implementation experience
This position will be a home/remote based position and candidate must reside in the Northern Virginia or Richmond area. No relocation to this area will be offered at this time

Customer Solutions Engineer Metro Resume Examples & Samples

Involved in process/team to sell primarily enterprise products and managed services with additional sale of computers, printers, peripherals and other hardware
Involved in process/team to sell to CEO, CIO, CTO, etc. and may sell to purchasing groups or other decision-making authorities
Verifies operability of highly complex product and service configuration within the customer’s environment
10+ years of relevant experience (in the IT sector selling enterprise based technology solutions) or equivalent combination of education and work experience
Ideal candidate will have worked with customers in complex business environments to devise new and innovative solutions to business challenges
The ability to anticipate customer needs beyond existing scope of enterprise/client products and services
Proven track record of meeting/exceeding sales quota; experience selling into Fortune 1000 size customers
This position will be a home/remote based position and candidate must reside in territory

Customer Solutions Engineer Global Accounts Resume Examples & Samples

Provides in depth technical and architectural sales expertise in enterprise/services opportunities. May be an enterprise specialist (Networking, Servers and/or Storage)
Assists in formulating the customer’s long-term strategic vision and the role Dell plays as a strategic partner
Builds trust with customers and owns technical side of customer relationships
Works with Dell Field Sales team as well as select enterprise partner field sales teams to drive enterprise business (Servers and Storage) into end user accounts in Dell's Global 500 Division - removing technical barriers, architecting business solutions and solving customer problems
Helps drive and maintain relationships that will effectively remove barriers to enterprise sales
Meet or exceed sales objectives by providing technical sales consulting in opportunities that require a complex solution to an account's IT computing requirements
Work independently to take a lead role on the technical side of the sale to ensure that the Dell solutions are comprehensive, achieve customer goals and provide an outstanding customer experience

Customer Solutions Executive Remote Seattle & Pacific Northwest Resume Examples & Samples

Long-term vision of business/technology direction for Dell and their assigned accounts
Ability to adjust presentation and verbal skills to the audience that is in attendance
Excellent verbal, presentation, and written communication skills
Focuses on the “vital few” priorities that will have the greatest impact to the customer and business

Customer Solutions Executive Remote San Francisco Bay Area Resume Examples & Samples

Structures and implements sales plans within the context of established strategy
Gains access and manages relationships with executive level technical staff and decision makers
Leverages third-party and/or the Channel to create and position Dell solution
10+ years of relevant experience or equivalent combination of education and work experience
Recognized internally and externally as a thought leader on the industry
Ability to Whiteboard solutions
Be a strategic thinker
Extensive experience with standard business applications and workload management
Works with customers in complex business environments to devise new and innovative solutions to business challenges
Anticipates customer needs beyond existing scope of enterprise products and services
This position will be a home/remote based position and candidate must reside in the SF Bay Area. No relocation to this area will be offered at this time
This position will require 50% in region travel

Customer Solutions Intern Resume Examples & Samples

Commerce Management: facilitates campus ID card issuance, cashless payment processing, account management and reporting on-campus, off-campus, and online
Security Management: monitors all campus activity using integrated door access control, video surveillance and mass notification capabilities
Courteous phone etiquette with good listening skills is essential in this position. We are looking for employees who believe friendliness and professionalism is fundamental to providing an excellent customer experience
Customer service skills and experience including an ability to work well with the public and an ability to adopt a customer's perspective
Strong communication (voice quality, grammar, and articulation),interpersonal (people), and writing skills
Good with computer and keyboarding (data entry)
Hard working; Effective at organization, time management, problem solving, and possesses initiative and attention to detail
Can multi-task efficiently in a deadline/detail oriented environment
Proactive/Positive work ethic and attitude
Self-motivated, goal and solution oriented
Strong team player but also works well independently
High energy, enthusiastic, professional
Seeking a career in business, with an interest in Customer Service/Business Management/Marketing/Operations
Proficient in MS Office programs, including Outlook, Excel, Word, PowerPoint
Undergraduate student matriculated in a 4-year degree program at an accredited college or university, studying for a BA/BS
Relevant work experience in an office, service, and/or customer service or call center environment a plus

Customer Solutions Analyst Resume Examples & Samples

Develop customer and business understanding of CPG, Foodservice and Licensed Store business units
Works closely with field sales teams and super users to train and support current technology platforms
Works closely with the field sales team, super users and head-quarters based cross-functional teams to understand enhancement requests and business impacts of extending the solution
Participates in business and system analysis, requirements gathering and design, and process modeling
Creates and maintains the prioritization of the product backlog that supports business objectives
Communicates business priorities and acceptance critieria for the product backlog
Develops business process for cross country and BU system uses of applications
Designs, develops and leads the implementation of system training to support users across Channel Development
Leads daily, weekly and monthly engagement with sales teams to develop busniness use cases for system updates to support user experinace and business needs
Participates in UAT test plans, documentation and performs actual testing related to the technical testing
Participates in the reviewing of system data and information, approves promotional plans, customer hierarchies and/ or item hierarchy proposals
Business experience in CPG, Foodservice or Licensed Stores (2 years)
Expereicne working with cross-functional teams (2 years)
Technical experience in trade promotion management, trade optimization or CRM (2 years)
Degree in Business systems or relevant experience
Experience with IT projects, SCRUM/ Agile
Expereince with Siebel, CRM or Trade Promotion Management
Strong Microsoft Office skills, advanced excel skills
Experience with process mapping

Customer Solutions Specialist Resume Examples & Samples

Education: Bachelor’s degree or equivalent preferred
Experience: Minimum 3 years
Basic sales skills
Ability to work without supervision and high self-motivation
Ability to set priorities and to perform multiple tasks simultaneously
Strong customer service skills
Position requires a high level of perseverance, enthusiasm and proficiency
Excellent written and verbal communication skills in both Russian and English
Very good analytical skills
Profound knowledge of Sabre product portfolio
Very good knowledge of Sabre technical platform - hardware and software
PC Literate (e.g. Word, Excel, PowerPoint, Access etc.)
High level of own initiative
Strong team player
Good working knowledge of travel agency environment and processes
Proven travel industry knowledge
Results driven and a self-starter
Work well under pressure in a fast paced, dynamic environment
Flexible to travel on business as required
Ability to display a friendly, courteous and professional manner at all times
Professional dress code required for external as well as internal training, workshop and all customer events

Customer Solutions Specialist Resume Examples & Samples

Provide consultancy to travel agencies on the GDS conversion process
Work with joint Sabre / agency project team to create and agree conversion plan
Create detailed training program including building training schedule and customizing training material as necessary
Conduct agency training by delivering formal classroom training to travel consultants
Install Sabre products and services on agency workstations
Deliver “floor-walking” during initial days after conversion. This involves providing onsite support to the agents, ensuring that they are Sabre proficient and helping them to process Sabre bookings
Work with sales team to monitor ongoing account performance
Work with sales team and agencies to identify opportunities to improve business performance through the use of Sabre’s products and services
Investigate / troubleshoot more complex issues raised by agency customers
Support sales initiatives through delivery of product demonstrations
Support sales initiatives through completion of or contribution to requirements gathering. This involves detailed workflow analysis, consultancy and presentation

Director, Customer Solutions Resume Examples & Samples

Accountable for the results of the team and for direct business oversight of all Customer Solutions activities
Development of strategic plans, annual operating forecasts and capacity plans, and participate in budget planning
Develops day to day policies, processes and practices for the Customer Solutions Team
Works with the Coaching Leader to develop effective coaching & training plans to increase sales and improve the customer experience
Lead the implementation of test and learn initiatives. Monitors results and adjusts execution as needed
May lead multiple Managers and works closely with Compliance, Law, and other ILI Business Leaders
Partner effectively with other business units within Customer Experience, ILI and US Businesses
Minnesota Life License and FINRA Series 6, 63 and 26 must be obtained within six months of hire date
Minimum 5 years leading high performing teams, preferable in a sales and customer facing capacity
Strong talent mindset with experience in hiring and developing high potential, results oriented individuals
Strong communication skills and experience in collaborating with a wide range of business partners
Innovative problem solving and strategic thinking skills, along with strong analytical capabilities
Self starter with high level of energy, urgency, and personal accountability
Results orientated with an ability to execute and deliver results in a timely manner
Strong executive presence with excellent communication skills across all levels across the organization

Advanced Customer Solutions Specialist Resume Examples & Samples

Provide direct support, normally by telephone and email, to users of ALEKS in placement, emporium, and career school implementations, as well as other large customers or complex implementations, including instructors, teachers, administrators, and students
Assist in departmental activities including research, documentation, development of technical solutions, and training
Observe and support departmental and company-wide standards for conduct, communication and record keeping
Develop and maintain a high level of knowledge about all aspects of ALEKS. Cooperate flexibly with other departments in ALEKS Corporation, contributing time and skills to satisfy a range of needs
Develop and maintain proficiency in all internal tools used to support high-value customers and complex implementations, as well as other needed technical skills
Communicate with customers as needed and appropriate, including proactive communications regarding the effectiveness of ALEKS use and the status of user issues
Perform other assignments or duties as required
Bachelor's degree preferred, or equivalent work experience required
Customer or technical support experience required
Familiarity with personal computer operating systems and applications
Excellent communication and relationship management skills
High level of professionalism, maturity, energy and enthusiasm
Proficiency in basic mathematics preferred
Technical and/or programming experience preferred
Technical writing experience a plus

Customer Solutions Process Analyst Resume Examples & Samples

Developing, leading and executing test and learn initiatives that support the customer experience
Working with business partners and the leadership team to build metrics to effectively manage the business
General Workforce Management responsibilities including real time monitoring, scheduling staff and managing inbound and outbound call activities
Collaborate with various business partners in marketing, technology, compliance, quality, and Prudential Advisors as needed to support the Customer Solutions Team
Facilitation of team activities, including contests, recognition events, and other activities that support employee engagements
Writing and managing Customer Solutions standard operating procedures
Identify and implement process improvements and training initiatives for the team
Manage the day to day activities of the PPSC process to ensure all customer needs are met and that enrollment periods are effectively managed to provide an excellent customer experience
Assist in taking inbound phone calls as needed. The selected candidate may be asked to participate in the execution of new initiative by working directly with customers or producers
Strong collaboration skills across and within organizations
Effective critical thinking and analytical skills, with an ability to identify issues and trends quickly and act upon them independently
Change management skills, including the flexibility to handle multiple tasks and changing priorities
Strong focus on process improvement - identification & implementation
Inbound/Outbound call center experience preferred
College degree or equivalent work experience preferred
Series 6, 63 and 50 state Life and Health license will be required within 6 months on acceptance. Note: Prudential will cover fees for employees who do not have these qualifications at time of hire

Customer Solutions Specialist Resume Examples & Samples

Develop, manage and maintain the customer support operation to offline and online agency customers, generating customer satisfaction by scoping, measuring, reviewing and improving operational functions
Identifies product usage opportunities, proactively promotes Sabre products within and outside agency renewal cycle, support sales initiatives through delivery of product demonstrations
Influence travel agents to adopt Sabre value-added products and services. Work with Sales Team to monitor ongoing account performance
Conduct product demonstrations, general presentations and training
Responsible for recovering functional and technical incidents and requests and/ or escalating them internally to improve Customer satisfaction & retention
Cultivate strong technical and operational relationship with clients, delivering first class customer service for Sabre client base
Maintain strong communication and coordination with internal account management team
Respond as second line support to customers questions concerning Products and Solutions; functionality, application, interactions between different solution components
Analysis of client’s requests and FAQ, competitive situation, proposes changes in products and/or services that result in cost reductions and increased sales
Acknowledge, investigate and when possible recover incidents within service levels
Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Sabre or to external service providers and follow-up
Provide improvement suggestions for Sabre products and solutions. Work with Sales Team and agencies to identify opportunities to improve business performance through the use of Sabre products and services
Represent Sabre by providing onsite support during customer system migrations. Get involved in conversion projects at all stages ensuring customers are Sabre proficient and supporting them to process bookings
Take ownership and feedback to customers on issues where required
Conduct training. Coordinate workshops and customized courses. Identify agency training needs
Create detailed training programs including building training schedule and customizing training material as necessary. Prepare operating manuals, references or training materials for customers and the sales force
Install Sabre products and services on workstations
Work closely with customer support teams & across all operational verticals across EMEA region and ensure all issues are addressed
Consults on practical application of Sabre product line and advises the customer regarding product and process issues that affect sale, installation, utilization of Sabre products and services
Promotes global cooperation, collaboration and partnerships between individuals and groups
Proven experience in travel agent industry
Strong understanding of one or more GDS’s, as well as the travel industry and travel agency operations/workflow
Ability to connect with a variety of audiences at all levels within and outside Sabre
Working knowledge of Travel Industry infrastructure, technology direction, architecture and relationship between suppliers, developers and subscribers
Strong verbal communication and listening skills with the ability to interpret customer needs
Creative individual with strong analytical and problem solving skills
Proficiency in delivering formal training programs and presentations
Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis, preferably within the technology and/or travel sector
Have proven knowledge of Excel, Word, PowerPoint
Working knowledge of computers and networks
Fluent in Italian and English, additional languages welcome but not essential
Travel required 80% of the time

Customer Solutions Administrator Resume Examples & Samples

Receive all incoming customer enquiries by telephone, email & letter, re-direct where appropriate and answer all relevant enquiries confidently and quickly
Exceptional and grammatically correct letter-writing ability, albeit via email or letter
Ability to listen and empathise, apologise to the customer where appropriate, always displaying diplomacy appropriate to a luxury brand company
Excellent telephone skills, an understanding of customer needs with the ability to convey empathy whilst always portraying a professional & positive image to the customer
Investigate thoroughly and follow up to ensure a timely and positive outcome for both the customer and Mulberry, whilst maintaining a level of service befitting of a luxury brand
Bullet point factual reports to be presented to the relevant department to help with decision-making and communication
Maintain records of all correspondence chronologically to ensure all agreed timescales are maintained or improved upon, giving Managers sufficient notice of required responses/decisions
Delivering service excellence by efficiently resolving issues and reacting to customer situations in a professional, polite and clear manner
Support the repairs area of the business with any customer issues
Maintain a good up-to-date knowledge of Mulberry products and Store/Stockists locations
Keep appraised and knowledgeable of the Mulberry website/blogs/Facebook page
Support other departments within Customer Services as and when required
Passion and desire to provide luxury Customer Service
Minimum 2 years’ experience in a similar administrative role
IT literate with good working knowledge of business applications
High level interpersonal skills
Exceptional time management, planning and organisational skills whilst remaining calm and professional in all situations
Excellent telephone manner and communication skills both written and interpersonal
Flexibility and adaptability in any situation and on a day to day basis

Senior Customer Solutions Director Resume Examples & Samples

Establish long-term relationships within assigned accounts, at senior management and C-level, while developing an understanding of the client’s strategic goals and overall impact on business results
Provide project leadership, coordination and architectural guidance for the customer’s major Pivotal initiatives
Collaborate with cross-functional Pivotal project teams consisting of Pivotal consultants, engineers, product management, and support staff
Map Pivotal solutions and develop an overall account blueprint to meet customer’s unique business and technical requirements
Maintain current, high-level technical knowledge of the entire Pivotal product line and future product direction, as well as, competitive and industry knowledge
Manage and drive competing requests across simultaneous client engagements
Understand in detail the configuration of each customer’s implementation so that training and mentoring opportunities can be easily identified in a proactive manner
Provide clear and constructive product feedback to Pivotal Go-to-Market (Product Management) teams based on customer use-cases and requirements
Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” to drive adoption and consumption of Pivotal solutions within your accounts to ensure renewal of term based subscription(s) are non-events
Direct experience working with data analytics environments, platform as a service infrastructure and process, and/or software development in a large enterprise setting
Big data/data analytics experience with massively-parallel processing database, in memory data grids, Hadoop, and/or SQL on Hadoop

Customer Solutions Engineer Resume Examples & Samples

Act as key player on the Bell Sales team to transform customer telecommunication needs into Bell opportunities
Act as the customer’s consultant regarding the growth of Bell’s regional and national network
The candidate must be technically competent and have the ability to grasp and learn a broad spectrum of telecommunications technologies
Be responsible for technical recommendations/studies for the entire customer network architectures
Stay informed of developments regarding the leading technology in the market
Act as the prime technical interface for the customer into all functions and points in the Bell Family (Product Mgmt, service development, Bell Corporate)
Contribute to and understand the account plan and sales strategy for the customer/market
Work closely with Project Managers, Technology, MCS, Service Directors, and other Engineering groups to ensure customer and Product Manager solutions are designed and delivered according to the sold system proposals
Act as customer advocate for growth of Bell network capability and service offerings
Establish appropriate relationship with customer’s technical team
Prepare PEATS (business cases & CSAPS) documentation when needed to outline and secure support and funding for delivery of customer solutions
Understand customer business objectives and motivations to translate these into network and service requirements
Understand the customer’s technology environment
Maintain appropriate network records (database spreadsheets, network drawings, etc.)
Ensure that new solutions will not adversely disrupt or impact the customer’s network
Gain knowledge and demonstrate skills in areas of new technology that complements clients’ needs
Attend face-to-face meetings with technical contacts without sales to uncover new opportunities and bring leads back to sales
Minimum of five years experience in management
Solid aptitudes for the interpersonal relations, presentations and relationship with the customers
Professional experience in several of the following technologies would be an asset
Ability work on various internal Bell Web based tools i.e.: 879’s, PVC OARS, Rush, Malibu
Ability to create new designs within ordering templates i.e.: EOM

Director, Customer Solutions Resume Examples & Samples

Serve as supply chain point of contact for customers
Partner with account/customer leadership to develop supply chain and selling strategies to support the Collaborative Business Planning process (CBP)
Represent supply chain on customer calls and joint strategy development sessions
Provide supply chain performance update for business reviews
Develop and monitor customer specific service scorecards
Resolve escalated service issues and oversee ‘market action’ activities for the customer
Provide critical linkage between NRS and our Bottlers to support customer service expectations
Engage key contacts to support customer-specific service requests
Utilize Collaborating for Value tools to create win-win solutions for our customers and Bottlers
Identify areas of opportunity to expand, develop and implement new capabilities
Lead supply chain continuous improvement efforts to reduce waste for our customers and Bottlers
Support new product/item launches and promotional activities from planning to execution
Use OE methodologies to manage projects
Share Coca-Cola and Industry supply chain best practices with customers, National Retail Sales and across the Customer Solutions team

Gcg-regional Head of Customer Solutions Resume Examples & Samples

Matrix leader for 80+ people in 17 countries who manage in excess of 110,000 complaints every year, including escalations to regulators, CBMs, Regional and Global CEO offices
Program lead for APAC & EMEA in the Global Solve Remarkable work stream including defining a globally common Complaint Management framework; defining a common complaint taxonomy and establishing globally consistent escalation hierarchy and processes; formalizing complaint handling processes and practices across functional groups and design, development and rollout of an enhanced complaint tracking tool. This involves working closely with O&T, Products, and Risk, Compliance, and Legal & Regulatory teams
Represent all markets in key governance committees such as the Investment Supervisory Committee, Cards and Loans Governance Committee, and the Consumer Fraud Committee
Identify emerging problem areas, root cause of problem incidences, escalations and monitoring progress on action items identified as part of regular reviews with markets
Work closely with Compliance and Control teams to ensure closure to risk and issues identified by Internal Audit teams
Lead the Annual Risk assessment across APAC/EMEA markets to identify new Regulatory requirements and enhance Regional Complaints Management guidelines accordingly, to comply with changes to Regulatory standards
Ensure strong Manager Control Assessment (MCA) process exists in the region and markets adapt to the MCA testing procedures
Work with Digital team and partner with them to effectively use digital channels such as Mobile, Social Media, Chat and Online Banking to reduce complaints volume going to resource heavy channels like phones & branches
Provide a seamless experience to our clients to report their complaints from any digital channel
Design and lead the development of a best in class Social Media Listening experience process for APAC/ EMEA markets
Formulate the Social listening process and work with O&T team to ensure Training, Staffing and structured process is in place for 17 countries, to ensure that we provide a simple and faster channel for our Citi clients to share their feedback and pain points
Work with Global O&T on the Social listening strategy and look at tools they are already trialing to understand what we can implement in APAC/EMEA
Provide guidance to the Regional Treating Customer Fairness Business Liaisons in the implementation of the monthly fairness discussion with the Country Fairness champions and the Global BIP Team
Work with Country Fairness Champions and the Regional Business Practice Liaisons to ensure escalation of any fairness related issues surrounding customer complaints
Implementation of the TCF initiative as it relates to Social channels
Development of robust metrics to improve Complaints Resolution efficiency
Act as lead for the provision of regional TCF data for TCF Global Metrics on a quarterly basis
Strong Process and Product knowledge
Strong track record of managing large scale cross functional projects on a global basis
Strong knowledge of compliance & regulatory priorities
15+ years of experience in financial services preferred with front end channel experience
Strong leadership and interpersonal skills
Strong strategic & analytical skills that are sharply customer focused
Proven stakeholder management experience
Strong communication & presentation skills
Ability to responsibly challenge the status quo and craft a vision for transformational change in the CX
Ability to build a persuasive case for change with seniors
Accomplished change leader
Ability to develop commercially viable solutions in driving CX change
Ability to lead and motivate and drive a team of direct and indirection resources to deployment

Director, Customer Solutions Resume Examples & Samples

Serve as the supply chain point of contact for Customers and represent Coca-Cola supply chain in customer meetings/joint strategy development sessions
Partner with Coca-Cola sales/ Customer leadership to develop supply chain and selling strategies to enable the Collaborative Business Planning process
Leverage Collaborating for Value tools to create win-win solutions for Customers and Bottlers
Develop/ monitor Customer specific service metrics, collaborate with Bottlers to improve performance and provide supply chain performance updates for business reviews
Provide critical linkage between account team and Bottlers to support customer service expectations, resolve escalated service issues and oversee ‘market action’ activities for Customers
Identify areas of opportunity to expand, develop and implement new capabilities (e.g. EDI, Scan Data usage etc)
Use OE/ Six Sigma methodologies to manage projects
Share/ apply Coca-Cola and Industry supply chain best practices with Customers, Coca-Cola Sales and Bottlers
Strong background in all aspects of supply chain management. Strong account management, collaborative selling & leadership through influencing
Minimum Required: 5 years
Preferred Level: 7+ years

Customer Solutions Expert Resume Examples & Samples

Works closely with health plans/payers and maintains strong business relationships
Provides appropriate issue resolution and/or escalation when needed. Works under moderate supervision, with clinical oversight
Reviews and adheres to all Company policies and procedures and the Employee Handbook
Participates in special projects and performs other duties as assigned
Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
Participates in and contributes to performance improvement activities
Learn, understand and maintain working knowledge of products and services offered by the company

Senior Associate, Customer Solutions Resume Examples & Samples

Participate in key client work streams and project delivery activities in Sales Effectiveness and Transformation
Serve as a resource and key team member on client and KPMG work teams throughout the project lifecycle by leveraging our approaches in Sales Effectiveness and Transformation
Review the work product of junior associates and provide direction and training as necessary
Help recruit and train top sales effectiveness talent
3 years of relevant top tier management consulting experience (including Big Four experience) related to sales force effectiveness, sales effectiveness, SPM and CRM, across diverse industries
Bachelor’s degree in a related field from a leading accredited college/university; MBA preferred
Experience with large transformations that involve front office technology, specifically Microsoft CRM, SFDC, Anaplan and Callidus Cloud
Experience with Customer Buying Patterns, Channel Strategy/Alignment, Sales Model Design Strategy, Sales Force Talent/Skill Building, Sales Performance Management/Incentives, Sales Tools Enablement, Building High Performing Sales Cultures and Sales Analytics/Insights
Demonstrated ability to analyze and diagnose the strategy, people, process and technology root causes for client sales performance issues
Ability to travel regularly at a significant level

Customer Solutions Representtive Resume Examples & Samples

Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis
Leads in projects for process or quality improvements and documents changes
Works with escalated customers and drives actions in post incident reviews
Acts as a mentor and may provide some supervision of other non-exempt employees. May provide input on training material for new and existing processes. Provide training to new and existing employees as needed. Process expert and subject matter expert on standard and nonstandard delivery types
Organizational skills to manage workflow and tasks
Ability to mentor and train new agents

Customer Solutions Specialist Resume Examples & Samples

45%- Managing customer orders from order entry through end of receiving process
45%- Managing and resolving customer issues
5%-Increase knowledge and skills through training and development
5%-Perform miscellaneous job related duties as assigned
Education: 2-year degree or equivalent professional customer service work experience
Ability to work cohesively in a team environment
Demonstrated ability to manage multiple priorities and accountabilities
Excellent communication skills to work with internal and external customers
Strong computer and analytical skills as they relate to the end to end order management
High level time management and organization skills
Ability to work independently and meet deadlines
Ability to work overtime and/or different shifts as needed
Ability to travel as needed
Proficiency with Microsoft Office applications and SAP

Manager of Customer Solutions Resume Examples & Samples

Sets team direction, resolves problems and provides guidance to members of own team
Undergraduate degree or equivalent experience
1+ years supervisory or management experience
5+ years’ experience in the healthcare industry
Claims and/or network and/or PBM experience
Intermediate level proficiency in MS Excel
Experience with MS Office
Excellent oral and written communication skills; presentation skills
Ability to read and understand technical, financial, and legal data / information
Demonstrated strong interpersonal skills, dependability, maturity and the ability to work well with all levels within the company
Demonstrated ability to work in an environment with multiple projects and target dates, maintaining high quality and quantity standards
Excellent staff management abilities and skills
Evidence of sound analytical, problem solving and decision making skills for resolving customer, provider and producer concerns, processing and workflow issues

Senior Associate, Customer Solutions Resume Examples & Samples

Help execute transformational projects related to sales force effectiveness, sales process improvement, change management, and global sales revenue enhancement
Three years of management consulting experience (including Big Four experience) related to sales force effectiveness, sales process improvement, change management, global sales revenue enhancement , and the SFDC (SalesForceDotCom) platform, within diverse industries
Bachelor’s degree in a related field from an accredited college/university; MBA preferred
Experience with large transformations that involve front office technology, specifically Territory Assignment, Sales Performance Management (SPM) and Sales Force Automation (SFA), including the necessary experience with SFDC platform
Demonstrated ability to analyze critical business requirements, identify deficiencies/potential opportunities and develop innovative solutions for enhancing competitiveness and increasing revenue
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Customer Solutions Specialist Resume Examples & Samples

Participate in the implementation, design, setup and review processes of a customer feedback reporting platform
Work with client teams to resolve technical/system-related inquiries
Offer quality assurance support when providing features to clients
Provide client support when analyzing large sets of data
Develop a thorough understanding of product features that are relevant to each client program

Customer Solutions Specialist Resume Examples & Samples

Implementing, Maintaining & Optimizing MerckConnect & MerckEngage portal
Ensuring effective integration with eCME/Colloquees and optimal system performance
Understanding of sales and marketing processes, including demand funnel management, opportunity development, and channel sales motions
Building campaigns and lead-nurturing programs and flows, understanding how each piece of the puzzle works on a granular level
Building “trigger based” nurturing programs to encourage client site usage and acquisition campaigns
Creating and executing campaigns in our marketing automation platform from start to finish
Providing recommendations as to how to leverage technology to increase customer engagement
Working with CE Analyst to track overall performance of campaigns, providing recommendations for improvement
Bachelor’s Degree in MIS, Marketing, Business Intelligence or related field
Exact Target Training/Certification
Bilingualism (French/English)
5+ years’ experience in a technical/support role (system admin)
3+ years’ experience in a digital marketing role an asset
3+ years’ experience in a marketing automation admin role (Exact Target)
Experience in implementing a marketing automation tool
Experience in identifying target audiences and devising digital campaigns that engage, inform and motivate them
Experience in optimising landing pages and user funnels
Experience developing and implementing marketing campaigns or lead generation programs
Experience in CRM or marketing automation software preferred
Understanding and experience in lead generation processes
Excellent ability for both creative, innovative, conceptual and strategic thinking
Develops new insights into innovative solutions that result in stronger customer engagement
Relentlessly searches for, shares and adopts ideas and best practices in and outside the company and embraces change introduced by others

Technical Customer Solutions Analyst Resume Examples & Samples

Takes ownership and accountability for the call / case resolution process
Provides a high quality interactions and timely responses to customer inquiries
Manages customer expectations with regard to their call / case resolution timeframe and status
Is highly self-directed for both day-to-day responsibilities as well as on-going development of technical skills
Acts as mentor to other Analysts in technical analysis, issue diagnosis, resolution, planning, and business process
Partners with Customer Solutions Content Developers to author and maintain help center content such as troubleshooting guides and other forms of technical documentation
Periodically provides after hours customer support coverage
Working knowledge of, and experience with, mainframe technologies, environments and products (ideally IMS, DB2, CICS, SCM, etc.)
Strong verbal & written communication skills
Strong customer handling skills and customer service orientation
Proven problem solving and analytical ability
Excellent organizational/time management skills
Ability to handle multiple tasks concurrently

Senior Director, Customer Solutions Resume Examples & Samples

Deep experience working w/ design and product development teams
Background in Electrical or Mechanical Engineering
Focus on start-up companies
Industry experience in one or more; EMS, Supply Chain or Consumer Products – healthcare

Presales Customer Solutions Principal Banking Resume Examples & Samples

When appropriate, act as or assign a Solution Captain to an opportunity
Maintain intimate knowledge and status of each sales opportunity where Presales team members are being used and raise “red-flags” to the Sales Management when obstacles arise in the account
Utilize CRM and other Presales BI reports to provide feedback to sales on the effectiveness of Presales in supporting their accounts
Enforce consistent presales processes, including CRM-based opportunity management, dry-runs and discovery sessions, to ensure superior demos and presentations
Maintain high-level knowledge of SAP’s entire solution suite and key competitors
Collaborate with the sales team to identify whitespace opportunities
Be resourceful and creative in using Design Thinking processes to expand deals and create new opportunities in dormant accounts
Be the industry expert (“thought leader”) and provide advanced presales support for SAP’s digital transformation strategy
Interact with customers through executive meetings, discovery conversations, solution demonstrations, executive presentations and follow-up discussions
Reinforce the business value of SAP solutions through creation of compelling presentations, demonstrations and participation in Design Thinking / IVE engagements
Stay up to date with the latest SAP solutions as well as industry trends
Maintain a close understanding and appreciation of competitive solutions
Share in-depth knowledge and experience with local presales teams
5+ years of industry / solution specialist (or equivalent customer facing, such as management consulting)
Deep knowledge in Finance industry, with a strong focus on Banking in one or more of the domains

Customer Solutions Director Resume Examples & Samples

Be the single point of contact for Sales into the Presales organization in support of their sales opportunities
Work directly with each Sales AE to assess the right time to engage presales resources and approve/deny the use of presales specialists in those sales opportunities
Assign the right presales team members to work each qualified sales opportunity in their territory (assign the VAT team)
When appropriate, assign a Solution Captain to an opportunity
Maintain intimate knowledge and status of each sales opportunity where Presales team members are being used and raise “red-flags” to the Sales Management when obstacle’s arise in the account
Monitor the impact of each presales team member throughout each sales cycle in order to fairly compensate each once the deal closes
8+ years of presales experience
5 + years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job
Business level local language: expert Fluent English spoken and written
Bachelor equivalent: minimum requirement

Customer Solutions Specialist PVA Resume Examples & Samples

Ability to access, navigate, and train office personnel on the Online Patient Management Solution website utilizing Windows based operating systems
Training on AbbVie-proprietary software in physician and/or hospital healthcare systems to coordinate benefit checks, prescription approvals and routing prescriptions according to the patient’s insurance requirements
Responding to and/or troubleshooting healthcare provider issues associated with software
Working with healthcare providers to pull-through training and promote software utilization on an ongoing basis
Train customer personnel on how to use Abbvie’s software during system training to ensure proper prescribing and use of system is ensured
Strong knowledge of specialty pharmacy capabilities and processes
Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals
Ability to travel overnight – 75%

Customer Solutions Team Resume Examples & Samples

Develop and maintain day-to-day schedules prioritizing activities with good judgment and business understanding, proactively identify and resolve scheduling conflicts
Plan and maintain an annual calendar
Create seamless domestic & international travel itineraries and expense reports
Manage all administrative support functions, including meeting preparation such as distributing copies, video and conference call coordination, supply ordering, team event coordination
Track and drive completion of key deliverables and follow up on outstanding items as needed
Ownership of on-boarding process and space management for a growing team
Maintain org charts
Supporting other direct reports to the CST Director with key meeting logistics and calendaring
5+ years of experience in dedicated support of executive leadership
Highest levels of integrity and discretion handling confidential information
Highly motivated, organized individual able to work independently and effectively in an ambiguous environment
Demonstrated ability to prioritize and handle multiple assignments in a fast paced environment
Superior Outlook, Excel, SharePoint, and Microsoft Word skills
Positive, proactive and able to always exercise great judgment
US citizenship or permanent residency required
Ability to handle confidential information with discretion, and deal with professionals inside and outside the company
Experience working with global distributed teams and the entertainment industry is a plus

Customer Solutions Lead Analyst Resume Examples & Samples

Gains and maintains extensive understanding and knowledge of available HealthTrust spend analytics applications, and make recommendations for changes, additions, etc
Develop, support and manage delivery of Compliance monitoring reports for key HealthTrust members
Oversee product development activities from gathering requirements to product delivery (end-to-end)
Manage design and delivery of Compliance Monitoring reports for key HealthTrust members
Identify opportunities to integrate data from various sources to design, enhance and implement new reports and dashboards. Various sources include: Member Spend, Vendor Purchasing, Various Reference Data tables, and Financial Accounting data
Communicate status of Analytics Development projects on a weekly basis
Determine member needs outside of current analytics offerings to ensure we provide value to our membership
Continually monitor data quality to identify issues with data integrity
Performs other duties as requested by the Sr. Manager, Customer Solutions
3-5 years’ work experience as a data, business, or financial analyst

Customer Solutions Service Executive Resume Examples & Samples

10+ years of experience in healthcare setting working with information systems, such as billing compliance auditing, coding, physician billing, electronic medical records, or hospital accounting
3+ years of experience including some or all of the following: Oversight of information systems based projects; Leadership/supervision of staff and operational based projects
Bachelor's degree or equivalent related work experience
Project Management Certification desired
Industry-related professional affiliations preferred
Strong leadership and mentoring skills
Billing compliance auditing experience
Executive level communication skills
National Health Care related certification by an accredited body

Cbps Retentions Customer Solutions Resume Examples & Samples

Strong communication skills (verbal and written) at all levels of the organization
Resilient - able to handle difficult customers if required and remains positive and focused
Preferably with experience in Credit Cards and Bank Customer Service Operations
Speaks/interacts in a pleasant tone, pitch and pace
High level of English proficiency, both verbal and written (can write in a clear and concise manner)
High level of listening and comprehension skills and utilizes appropriate questioning techniques

Semi-senior Customer Solutions Specialist Mexico Resume Examples & Samples

Solution sales experience to establish trust and credibility with prospective customers
A great listener with excellent verbal and written communication skills
Process oriented and highly organized
Analytical, technical and problem solving skills and abilities
Ability to work effectively and deliver on deadlines
Project Management training or experience is a plus
Microsoft SharePoint experience (highly desirable)
Technology background a plus
Travel Industry experience and/or GDS knowledge a plus

Director, Customer Solutions Resume Examples & Samples

Lead key business development activities for our Customer Advisory practice related to Omni-Business Diagnostic, Strategy, and transformation projects, including targeting key buyers at clients and proposing and pitching our services and our closing opportunities
Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging our approaches in Omni Business, Customer Experience, customer analytics, and digital/social/mobile strategy
Establish client value propositions that tie financial metrics and CFO focus areas directly to operational business improvement

Customer Solutions Resume Examples & Samples

Assist with planning using an Agile or Waterfall approach where appropriate
Ensure version control and central storage of software is applied and that correct versions are installed at all times, in all environments
Gain an understanding of the technical landscape across different delivery work streams
Obtain appropriate relevant business and technical approval, documented for audit purposes
Collaborate with Project Managers, Technical Architects, Test Managers and Developers supporting the delivery of projects
Ensure that change requests are prioritised in the stream pipeline and resourced
Create and deliver project plan on time and to budget, with support from the Project Manager
Ensure the project plan is communicated and understood by relevant stakeholder, project team and other involved parties
Manage the delivery of change requests and small scale projects end to end
Ensure projects flow seamlessly into the development team based on the Project Pipeline
Adhering to the Delivery Framework and Project Management Ways of Working
Manage small budgets
Understands the basic principles for planning, organising, and controlling a project from start to finish
Is able to apply basic project management tools and techniques to support project / programme delivery and manage stakeholders
Understands estimation and planning budget techniques
May come from a PMO Analyst background or project support office
Prince 2 certification will be beneficial

Customer Solutions Development Resume Examples & Samples

Serve as the Customer Solutions representative on product development teams; responsible for advocating for customer and support needs, driving strategic support planning activities and managing execution of support deliverables
Manage the development of service and support plans for software products; Complete required documentation of service and support strategies and plans with guidance from management
Review and approve software requirements, verification testing, design and release documentation
Lead and coordinate internal alpha testing of new software products and releases; Coordinate support of field (beta) testing activities
Develop hands-on experience with Illumina’s instrument, consumables, and analysis software products as needed
Participate on multidisciplinary teams to address organizational needs
Work with Technical Writing to release user documentation
Assist with the development of key group processes that support our mission of building a world-class customer support organization
Occasional travel (up to 15%)

Customer Solutions Intern Resume Examples & Samples

Plan filming of customer simulation events
Capture all aspects of customers’ experience on audio and video
Edit audiovisual media
Present captured events and clips to fellow Customer Solutions and project team members
Host audiovisual material on servers for easy access
Passionate Media Arts undergraduate with video production aptitude
Setup and manage multiple cameras
Edit audio and video in a fast paced environment
Experience of video editing software, such as Adobe Premiere Pro
Good communications skills (written and spoken)
Interpret and report audiovisual data
Team player with the ability to work and deliver as an individual
Good familiarity of Microsoft Office Suite
Create presentations
10% travel to Tarrytown (New York) and/or Glasgow (Delaware)
Experienced amateur film maker
Exposure to studio based photo shoots
Fluency in audio and video editing
Fluency with Adobe CC Suite
LI-KRH

Manager Operations, Customer Solutions Resume Examples & Samples

Customer Service leadership through coaching of associates to ensure delivery of superior customer experience to all TransUnion corporate clients
Partner with Sales to support and service the Direct to Consumer channel products such as Credit view and other solutions
Support Sales in achieving sales targets for direct and indirect to consumer revenue, service quality and fulfillment
Manage team of associates that monitor and audit Department business operations processes, internal and external vendor compliance/service level agreements, and internal operations procedures to certify that the company is in compliance with all legal/regulatory requirements. Develop audit methodology, procedural formats and process flow to ensure accurate results are gathered for interpretation
Makes recommendations to Management to change/modify existing processes and procedures to ensure the business unit is conducting operations in compliance with all regulatory requirements as well as corporate SOPs, policies and internal process standards. Certify that all necessary recommendations are implemented and the desired results are achieved. Provide summaries of all procedural and operational changes to management, outlining the audit activity being conducted, identifiable process and procedure improvements, recommended actions taken, and results to business operations
Manage the creation and facilitation of all department documentation, scripts, training materials and regulatory compliance materials. Partner with Corporate Compliance and Legal to review materials for distribution and use in the centers or vendor or affiliate locations
Manages or conducts train-the-trainer sessions for internal staff and outsourcing vendors, assessing trainer process knowledge and performance, providing feedback regarding strengths and weaknesses
Actively participate and provide consultation on various special projects related to regulations
Manages and takes part in departmental budget
Play a lead role on various projects to improve operational efficiency and streamline processes

Customer Solutions Senior Manager Resume Examples & Samples

Manage a team with responsibility in all aspects of the 0-8 executional forecast
Understand supply chain and provide direction to resolve forecast issues
Act as a liaison among functions (sales planning, planning, CSC Solutions, Deployment, CSC Strategies) to facilitate activities that result in improved forecast error, bias, volume forecast and fill rate
Demonstrate understanding of systems used within supply chain
Identify forecast error and bias opportunities for short and long term implementation
Lead the development and improvement of brand process improvements. Lead the development and improvement of brand process improvements
Lead support and actively apply the leadership skills as outlined in the Performance Management process, improving our ability to attract/hire/retain supply chain talent
Manage a team responsible for managing the 0-8 executional forecast for Kimberly Clark North America
Demonstrate a thorough understanding of operational forecasting process, including systems and process
Ensure that deputies develop KPI’s and strategies for all identified brands and that team members support cross functional efforts to make progress on all reporting and metric enhancement initiatives
Coordinate resolution of brand specific issues, involving other supply chain functions as needed
Initiate, participate in and/or lead significant CSCS projects that are value added and quantifiable in support of the Logistics organization

Customer Solutions Rep Resume Examples & Samples

Set up and perform in-person meetings within the assigned territory with existing G&K customers through relationship building interactions, sales process steps (teleprospecting, targeted cold-calls, discovery meetings, presentations and close meetings), email communications and lead sharing follow-up. This will be done one/one with the customer (90%) and riding the route with the Route Sales Representative (10%)
Provide trial sample products (mats, restroom products, soap etc) to customers for a defined period of time. Record samples in Salesforce.com by setting follow up tasks that will result in cross sell/up sell sales results
Attend weekly 1:1 with District Sales Manager to review previous week's activity, results, pipeline and discuss current week's plan and prepare for upcoming activities to drive revenue results
Attend weekly Route Meetings to build key service relationships, gain customer account knowledge, foster alignment and garner leads via lead sharing program
Maintain product/solution/value training with quarterly refreshes and new product/service program updates, when available
2-3 years of outside sales, service or account management experience; Business to business experience is a plus
Drive to win and exceed goals
Strong work ethic and self motivated
Ability to foster and maintain strong working relationships
Skillful negotiation, presentation and closing abilities
Strong business acumen with ability to vet and understand business related issues to then link product/service solutions with shown business value
Valid Driver License and clean driving record are a must
Experience with salesforce.com or CRM /sales database system a plus

Customer Solutions Team Member Resume Examples & Samples

At least two years' hard lines retail management experience that includes P&L, staff supervision, shrink control and payroll
A valid driver's license for the travel you'll be doing
Minimum of a high school diploma/GED ( a bachelor's degree in a business, agriculture or related field is desirable)
Proven communication and leadership skills
Ability to relocate within your district if necessary
Perform and execute principle responsibilities
Process information / merchandise through system and POS Register system
Communicate effectively with team members and customers
Read, write, and count to accurately complete all documentation
Freely access all areas of the store including selling floor, side lot, stock area and register area
Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer and cash register
Squat, bend, stoop and climb ladders
Move and transfer merchandise generally weighing 0 -- 50 pounds throughout the store
Work varied hours, days, night and weekends as business dictates, plus six days a week during peak seasons in the spring and fall
Work a minimum of 52 hours per week
Stand and walk for long periods of time often up to four hours straight without a break
Travel to other store locations and to company functions

Customer Solutions Leader Resume Examples & Samples

Ability to identify and demonstrate technology solutions for customer applications
Valid driver's license for Region of business operation with a good driving record
Analytical but with the ability to translate data into actionable opportunity targets
Understand the Electrical Distribution business, its customer base, and processes
Ability to translate customer needs and problems into realistic solution recommendations
Comfortable speaking and presenting to individuals and groups
Moderate level of understanding of "e" solutions and technology
Desire to be an instrumental player and future leader in the organization
MS Office expertise
Solid project management skills and background
Moderate level of technical expertise
Analyze market conditions, develop an annual business plan and coordinate its implementation
Define and grow new markets for emerging products, solutions, and technologies
Identify customer needs, propose solutions and close orders for assigned products
Owns the process from Lead Identification thru Customer Agreement (Customer Agreement defined as an opportunity entering the implementation phase. Can be formal or informal)
Conducts analysis to identify target opportunities (both existing and non-existing customers). This analysis will span multiple areas: Market, competitive, & internal data
Serves as the key point of contact for all potential customer opportunities
Works directly with customer and branch personnel on all pre-sale activities including but not limited to sales call, needs assessment, demos, solution recommendations, proposal, and agreement finalization
Ability to learn and understand all Gexpro customer solutions in a level of detail that would allow him/her to effectively implement and/or lead the project to implement
Upon finalizing customer agreement, works directly to implement and/or lead the project to implement
"Visible" in the field

Presales Customer Solutions Principal Resume Examples & Samples

Collaborate with sales management and sales account executives to plan account strategies through participation in informal and formal account reviews
Work directly with AE to assess the right time to engage presales resources and approve/deny the use of presales specialists in those sales opportunities
Assign the right presales team members to work each qualified sales opportunity in their Accounts (assign the VAT team)
When appropriate, assign a Deal or Solution Captain to an opportunity
Personally get engaged in supporting the key deals in the territory through customer interactions and presentations where qualified
10+ years of presales experience
Demonstrates 10+ successful engagements
Expert knowledge/expertise on end to end processes/solution matching
Excellent presentation and communication skills English: proficient
Business level local language: expert

Customer Solutions Director Resume Examples & Samples

5+ years of relevant experience with 1-2 years of people management experience a plus
Proficiency in one or more application areas from SAP solutions
Experience in: People Management, Sales Management and Sales Processes, Performance Management, Delivery of high volume short duration work packages, building and motivating teams

Director, Customer Solutions Resume Examples & Samples

Champion system wide competitively advantaged capabilities for our national customers (Bottler wiring and engagement, constrained packages, system sales and operations planning, Go-To-Market Strategies that meet customer and bottler needs)
Generate customer and system value via GP enhancement and efficiency initiatives (e.g. Customer Check in efficiencies, KO CSAT)
Develop/innovate capabilities that drive incidence and transactions at the store level
Ensure product availability to enhance the shopper experience (Manage customer planogram integrity)
Engage customers in innovative service performance improvement programs to use scan data for improving on-shelf availability and increasing volume/revenue
Implement joint initiatives that support Coca-Cola’s sustainability goals
Develop strategies to support Collaborative Business Planning (CBP)
Drive customer satisfaction and service by stewarding an improved System Service Performance in support of the Coca-Cola commitment
Steward value creation and build collaborative relationships with appropriate buyers at the HQ level
Identify and address systemic service issues through collaboration with Bottlers, Coca-Cola North America and Customers
Implement electronic order-to-cash capabilities and supporting business processes (e.g., EDI, ASN, NEX) to streamline transactions

Customer Solutions Rep Resume Examples & Samples

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
Manage the service requests of customers through different access channels
Manages multiple tasks or cases simultaneously without supervision
Advanced knowledgeable in call routing and case management processes and obligation systems
Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
Process analysis and documentation
Ability to participate or lead in projects for process or quality improvements

Customer Solutions Analyst Resume Examples & Samples

Clearly and concisely document all customer interaction and all steps taken to resolve incidents
Proven Problem solving and analytical skills
Participatory team player with effective collaboration skills
Superior interpersonal and communication skills
Experience with report creation tools such as SQL Server Reporting Services or Crystal Reporting
Experience with using or supporting Municipal and/or financial systems, such as Utility Billing; or Property Taxation: or Payroll/HR is an asset

Customer Solutions Analyst Resume Examples & Samples

1-3 years of experience in the software industry required. 6+ years of experience preferred
Expert in development environments, debugging tools, source control systems
Must have expert level programming, designing and debugging ability on Microsoft platform
Well versed in Scripting languages JavaScript, and VBScript
Well versed with database systems SQL Server and T-SQL

Customer Solutions Analyst Resume Examples & Samples

Determine when issues need to be escalated
May be assigned escalated tickets
May be required to assist with incident assignment duties
Participate in team projects
Participates in system and release testing and QA as needed
Create software and document enhancement requests
May be required to participate in billable engagements
Additional duties as assigned by management
Knowledge of WMS and Supply Chain applications is preferred
Ability ro read/speak Spanish a plus

Customer Solutions Engineer Resume Examples & Samples

Provide technical consulting services to customers based on Aptean’s service delivery methodology and procedures; services engagements may include installation, upgrade consulting, training, custom development, testing, and/or infrastructure consulting
Submit time and expenses punctually each week
Maintain a professional appearance when onsite with customers
Take ownership of and follow-through with all priority customer incidents
Observe trends with technical issues and recommend improvements to design, documentation or implementation
Work with Services and R&D to expedite incident resolution and ensure seamless delivery of support service to customers
Set severity levels with customers
Will be assigned escalated tickets
Develop expertise within product area
Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible
Attend training sessions offered and assist with peer training as needed
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments
Ensure professional telephone manner at all times
Manage assigned Projects effectively (workload management)
Recommend improvements in Support policies and procedures
Advanced SQL queries
Crystal report design
SSRS report design
Functional Understanding of XML
Ability to make small (1-5 line) modifications to code
Understanding of web service (SOAP and REST) usage
Strong troubleshooting skills (Log file analysis and system testing)
Strong understanding of relational database concepts and architecture
Excellent time management and organizational skills, requiring minimal supervision
Ability to travel to customer sites as required
LI-AM1

Director, Customer Solutions Resume Examples & Samples

Oversee day to day operations: Oversee and manage all day to day operations and personnel that deliver services to customers. These services are defined as those being listed in a maintenance contract, as well as those that are defined in a specific statement of work
Enforce Standards and Continual Process Improvement: Maintain and improve group processes. Communicate process issues to the organization and contribute ideas for process improvements/innovations. Also provide leadership in the selection of appropriate tools, techniques and methodologies
Reporting and Measuring: Charged with maintaining and reporting on all customer solutions metrics. Also charged with maintaining and monitoring specific cost elements of the department
Liaison with Key Stakeholder Groups: Establish open and collaborative dialogue with the Product Leaders, Product Management, Development, QA and Sales teams to keep abreast on company and product initiatives, releases and ad hoc projects meant to improve the customer experience
Functional/technical background in Aptean product area
Ability to communicate effectively with all levels of an organization
Ability to provide meaningful and constructive feedback to others
Track record in providing outstanding customer service
Self-motivated and resourceful

Associate Customer Solutions Analyst Resume Examples & Samples

Incident Resolution
Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents
Knowledge Management
Additional Duties
Strong analytical problem solving and decision making skills
Ability to work efficiently and independently and do whatever it takes to get the job done

Senior Customer Solutions Engineer Resume Examples & Samples

Reviewing and understanding development environments, languages, and tools
Understanding the configuration management process
Understanding the company’s best practices for development
Accomplishing related results as needed
Having the ability to multi-task and change tasks as needed
UNIX/C
Embedded SQL
Knowledge of Eclipse development and UNIX
Familiarity with PHP and Apache
Java and server side code development

Customer Solutions Specialist Resume Examples & Samples

Provide best in class product support for games for all customers
Accurately analyze, classify, track, investigate, research and resolve all support/service problems and issues
Facilitate prompt, open, complete and direct communication with customers, technicians and other 3rd party providers
Coordinate activities with immediate supervisor, field service staff and/or other departments as necessary to ensure timely resolution
Assist in the coordinating of service issues involved in the repair of Konami games
Assist and at times prepare FAQ's, Knowledge articles, upgrade notes, how-to documents and other support documents
Answer all incoming calls and provide customer support on a rotational basis
Bilingual Spanish/English fluency is required
2+ years experience in customer service, technical help desk and/or call center support
Slot machine technical support experience preferred
Must have customer service client skills which include an understanding and ability to reference service manuals and engineering drawings
Strong computer skills with ability to comfortably use Word, Excel and Outlook
Experience working with ERP, CRM, Knowledgebase and incident reporting software a plus

Innovation & Customer Solutions Lead Resume Examples & Samples

40% Demand creation leadership for Erythritol customers, globally. Partner with marketing, sales, technical, regulatory, legal and commercial functions to deliver key strategic projects for the business
Partnering and managing direct communication with global strategic customers
Evaluate new technologies (process and product) to market via support on regulatory/R&D/QA projects
Execute marketing plan aligned to Product Line Priorities
Business/Customer relationship and value creation optimization, internationally
Lead Strategic customer projects leveraging PPM tools and process
25% Participate in the development and execution of the Polyols product line strategy through the collection and interpretation of marketplace intelligence. Bring strong leadership to ensure Product line responds appropriately to marketplace needs
Play an active roll in understanding and communicating the product line 4Cs - Customer, Consumer, Competition, and Cargill
Bring strong leadership to the evolution of the Polyols strategy, portfolio, marketing strategy, and go-to-market approach through deep marketplace knowledge
Develop new customer driven Polyols ingredients or combination of them
20% Support global Polyols go-to-market initiatives by participating in customer-facing activities that drive sales, in the targeted countries
Work with sales teams to assess/discover customer needs and coach team on delivery of key messages
Work closely with sales, marketing, regulatory, IP, QA, technical service and customer service to coordinate efforts for select customer accounts
15% Support other SSNA business strategy projects as needed and any other duties as assigned
If selected for an interview, you will be required to submit signed copies of your last two performance reviews. (A completed e-PMP is considered a signed copy.)
Equal Opportunity Employer, including Disability/Vet
4 year Bachelor’s Degree in any discipline
10 or more years of professional business experience
5 or more years of business experience including interactions with customers
3 or more years Specialty Ingredients experience in a project management, innovation/solutions, strategy, or technical sales function
Willingness to travel up to 25% at times
Master’s Degree in Business or Food Science/technology
Previous Specialty Ingredients application experience
International business experience
Strong understanding of Sweeteners/Polyols marketplace a plus
Fluent in other languages (e.g. Japanese, German)
Experience working with external technology providers

Customer Solutions Rep Resume Examples & Samples

Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end- user to the proper resources
Develop and learn managing customer requests and feedback
High school education or equivalent. Up to 6 months of prior general experience, or equivalent college level education required
Computer proficiency Problem solving skills

VP, Aftermarket & Customer Solutions Resume Examples & Samples

See Job Summary
Main Tasks/ Responsibilities / Authorities
As a member of the Region Management Team secure the Aftermarket & Customer Solutions operation and business through functional teams covering technical support, competence development, business & dealer development, logistics, marketing, service and attachment
Responsible for overall Aftermarket and Customer Solutions development, operations & processes in the Region
Securing market share by realizing volume, product mix and contribution goals
Securing customer service according to agreed targets (e.g. Parts availability, Answer-on-time, ..)
Maintain interface with Technology function ( VP – Product Support) to secure product quality
Manage implementation of Aftermarket and Customer Solutions offers and tools in the Region (Prioritise offers, decide on timing, secure resources, and follow-up results)
Develop and secure dealers’ Aftermarket & Soft Product competence, by initiating and following-up dealer development and training activities
Coordinate with Global Competence Development Organization
Reporting Aftermarket and Customer Solutions update and status
Keeping operating and sales support expenses according to budget
Securing Aftermarket launch readiness based on machine introductions
Key Skills
Industry competence
Product knowledge
Holistic view
Business mindset
Commercial knowledge
Achievement driven
Appropriate language skills
Ability to drive and manage a geographically and organizationally separated team
Ability to champion the Region within the CST Business Area
Education/Professional Qualifications required for the position
University degree or appropriate academic qualification ( Engineering/ technology)
Minimum 5 years’ experience in similar capacity
Strong knowledge and understanding in the Customer Support and Aftersales business
Ability to work effectively within a matrix structure / environment
Additional Important Requirements
Fluent in verbal & written English, with strong preference of working ability Chinese language
Customer orientation
Cultural sensitivity
Extensive travel

Senior Customer Solutions Specialist Resume Examples & Samples

Processes product orders, credits, and customer returns from order receipt to customer’s delivery date for all assigned key customers by following the Standard Operating Procedures and company policies. Accesses and uses customer portals as required and maintains all customer profiles
Acts as a key member for assigned key customers and participates in cross-functional team projects and activities. Represents Customer Solutions Department by providing recommendations on lead-time, customer insights, CPU process and other processes as needed. Schedules quarterly meetings with business managers to share best practices and gain customer insights
Accurately completes all customer vendor requirement forms submitted by Sales which contains JBSS pertinent information and necessary data for customer set-up in the JBSS systems
Performs and leads any special projects as assigned. May serve as a back-up to department’s manager or team lead when they are out of the office
Becomes a subject matter expert with departmental reporting. In addition, publishes Customer Performance Scorecard reports monthly. Analyzes trends and makes recommendations to improve performance to meet or exceed key goals. (order fill, case fill, lead-time and on-time delivery goals)
Actively pursues cross training of the primary back-ups to ensure uninterrupted, best in class customer service is provided during peak season and staff absences. Becomes a go-to-person and trains new customer solutions representatives on all order management activities. As business activities and systems change, updates all training materials
Minimum of three years of experience in customer service with a Consumer Package Goods (CPG) company. Food manufacturing experience preferred
Associate’s Degree in a business-related field required
Strong communications (verbal and written) and listening skills are essential
Ability to handle difficult customers with diplomacy, tact and professional demeanor
Strong attention to detail, accuracy and demonstrated excellent organizational skills
Advanced analytical skills and ability to synthesize complex and diverse information to interpret documents and communications
Must possess strong math aptitude to work through customer allocations, and potential shortages
Team player with ability to develop and maintain strong relationships with external and internal groups
Ability to work independently with minimum supervision
Effective project management skills and ability to work in a fast pace environment
Advanced technical skills required in Microsoft Office Applications and proficient with Mainframe Systems

Customer Solutions Analyst Resume Examples & Samples

Reviewing and understanding Catalyst application and product
Reviewing and understanding Catalyst's programming standard
Attending educational workshops or conferences, participating in professional organizations, establishing personal networks, and reading technical publications
Contribute to team effort by
Technical Skills
1-3 years of technical support experience
Basic knowledge of Shell ( .sh) and perl ( .pl) scripts
Knowledge of Operating systems such as UNIX and Windows
Knowledge of database systems such as Oracle, SQL server
JSP & Java Script

Customer Solutions Assistant Manager Resume Examples & Samples

Assist in administrative duties (HR, Workday, etc.)
Provide support to department leadership
Assist in projects
Maintain and manage department reporting and process improvement
Mentor department leadership
Assist supervisors as needed with team responsibilities (i.e. in their absence)
Run department in manager’s absence
Assist in department decision-making and policy creation
Lead projects as assigned

Customer Solutions Director Resume Examples & Samples

Be the single point of contact for sales AEs into the Presales organization in support of their sales opportunities
Collaborate with sales management and sales account executives to plan account strategies through participation in informal and formal account reviews
Work directly with each Sales AE to assess the right time to engage presales resources and approve/deny the use of presales specialists in those sales opportunities
Assign the right presales team members to work each qualified sales opportunity in their territory (assign the VAT team)
Maintain intimate knowledge and status of each sales opportunity where Presales team members are being used
Personally get engaged in supporting the key deals in the territory through customer interactions and presentations where qualified
Utilize CRM and other Presales BI reports to provide feedback to sales on the effectiveness of Presales in supporting their accounts
Enforce consistent presales processes, including CRM-based opportunity management, dry-runs and discovery sessions, to ensure superior demos and presentations
Monitor the impact of each presales team member throughout each sales cycle in order to fairly compensate each once the deal closes
Maintain high-level knowledge of SAP’s entire solution suite and key competitors
8+ years of relevant presales experience
8+ years of experience in Accounting/Finance
Proficiency in SAP FI Applications
Leadership , drive for results and “can do” attitude
Sales and sales processes
Delivery of high volume short duration work packages
Building and motivating teams

Customer Solutions & ISC Manager Thailand Resume Examples & Samples

Overall leadership of country Customer Solutions and ISC (International Supply Chain) according to globally defined organizational Customer Solutions Footprint
Establish and manage the Customer Solutions and ISC (International Supply Chain) function through working according to defined
University degree in logistics, Business, or IT
Strong KN system implementation experience with knowledge of supply chain and logistics industry
Minimum 3 years’ experience in the seafreight forwarding or shipping industry
Experience in operations role to ensure familiarity with systems and processes
Proactive, Initiative, good analytical, interpersonal & communication skills
Ability to work under pressure and independently
Strong negotiation skills and leadership skills with experience in managerial position

Customer Solutions Rep Resume Examples & Samples

Participates in projects for process or quality improvements
Works with escalated customers and recommends actions in post incident reviews
Manages multiple tasks or cases simultaneously with minimal supervision
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Customer Solutions Specialist Resume Examples & Samples

Service Now
Bachelor’s degree or equivalent combination of education and experience in Computer Science, or a related field preferred
0 to 3 years or more relevant experience

Director, Customer Solutions Resume Examples & Samples

Experience building and managing high performing teams
Track-record in providing outstanding customer service
Must have excellent verbal and written communication skills
Excellent interpersonal skills combined with strong leadership abilities
Ability to work efficiently and independently
Preferred
Experience in the Food and Beverage manufacturing industry
Thorough understanding of technical support center operations
Experience with the software development lifecycle
Functional/technical background in assigned product area

Customer Solutions Director Resume Examples & Samples

Client Relationship
Owners of Cisco Services Delivery Experience
Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery
Services Portfolio: General awareness of Cisco Services Portfolio and common services framework
Drive revenue growth through new addressable markets
Accountable for customer level profitability - new revenue opportunities, revenue recognition, efficiencies, productivity, and projects
Measure relevant key performance indicators
Shape and drive delivery services strategy, in conjunction with Sales Leadership
Drive or participate in integrated product/service account planning
Vertical Expertise in Financial Services
People management
Engagement Profitability
Knowledge of current industry issues and experience with developing solutions that drive business impact and include technology enablement
Complex industry and competitor understanding
Consultative approach
Experience deploying consulting methodology and project management
Understanding of the vertical's business processes
P&L Responsibility
Service Delivery Experience
Operational Experience
Executive Relationship Management
Ability to lead engagements in conjunction with "partner level" consultants
Ability to manage multiple projects and senior partners concurrently
Solid diplomacy skills and the ability to interact with Customer Senior Executive Management

Customer Solutions & Multi Resume Examples & Samples

Understand the dynamics of different customer channels (MD, Corporations, Patients, Healthcare Institutions and Health Service Providers) in order to identify needs and tailor fit delivery of our products and services
Surface gaps in the health delivery ecosystem of stakeholders and customers in order to identify opportunities for collaboration or partnership
Evaluate current services offered to stakeholders and customers to improve delivery of products and service
Graduate of a 4-year course
3 years of work experience in sales, marketing or key account management
Knowledge and experience in FMCG, Advertising, Digital Marketing, Project Management, and Data Processing/Management is an advantage
Extensive knowledge in Digital Marketing, and experience in Pharma Sales/Marketing is a must
Good communication & interpersonal skills
Attention to detail

Singapore Cluster and Customer Solutions Resume Examples & Samples

Accountable for delivering IT services to the business unit in SG Cluster
Build and maintain relationship with the DSC business units in SG Cluster
Accountable for BU/customer satisfaction with IT DSC in SG Cluster
Accountable for the implementation of the Global IT Strategy and action programmes within the cluster, enabling cost effectiveness, service quality and business development in a highly competitive and changing marketplace
Responsible for developing cluster IT strategy in alignment with the Regional & Global IT Strategy to meet the needs of business growth and profitability
Provide strong leadership to develop the Senior IT team to enable the delivery of the Divisional and AP IT strategy and innovation / change programmes
Drive IT innovation across the cluster in support of customers and operational excellence
Management of the IT Budget on cluster and country level
Responsible for IT related problem escalations in the cluster
Coordinate cross-BU activities with other divisions
Maintain relationship with DSC business units in the region
Active member of the Regional IT Board
Lead Regional IT Customer Solutions function and team to support the pursuit and acquisition of major new business opportunities
Work closely with BD sector leads to develop the value proposition of DSC’s IT solutions for the customer
Develop the capabilities of the broader BD and IT CS to sell the value of IT
Strong engagement with BD & SD team for pursuits
Work closely with global IT CS to develop strong IT collaterals
Conduct workshop/forum/training sessions to create awareness/expand the knowledge of various IT initiatives in AP
Set up forum to share & discuss ideas/best practices sharing across region
Represent AP for Global IT CS Community
Review and facilitate the creation of requirements for country/cluster initiatives and customer needs
Provide functional leadership for the country/cluster portfolio
Oversee the delivery of agreed programs and customer projects within the time, cost and quality constraints, within the cluster
Drive IT innovation to meet the needs of customers and support operations excellence
Build strong working relationship with business unit members and Function sponsors to resolve issues in priority or funding conflicts
Build and maintain relationship with DSC business leadership
Accountable for BU/customer satisfaction with IT DSC in the cluster
Responsible for IT DSC related problem escalations in the cluster
Development of comprehensive collaterals (Value articulation/IT solutions) to support customer engagement
Work closely with BD to accelerate initiatives
Provide expert research and development of IT related collaterals for specific customer presentations
Active in-country training of BD and IT CS staff
Work cross region/BU to lead and coordinate major new business pursuits
AP representative in Global IT CS community
Build and/or maintain working relationship with the Regional IT Service Management team
Ensure co-ordination with Regional & Global Strategy and Planning group to ensure alignment of projects, programs and Roadmaps with architectures, models and overall strategy
Shape, initiate and lead major customer account development initiatives
Development in conjunction with BD, SD, Operations and IT sector template solution to meet customer needs
Build and manage cluster IT demand organization
Ensure that IT portfolio/ program/project management processes and tools, governance standards and metrics are in line with the Regional & Global standards
Work with the Regional Service Management group to ensure delivery of applications and services to time, cost and quality as appropriate to the business requirements
In conjunction with the Regional Integration Team drive the preparation of detailed cost-oriented roadmaps and migration strategy for regional applications
Facilitate resolution for issues of competition for resources, conflicting functional or cluster/regional/global/cross BU priorities
Ensure delivery of IT services through the management of outsourced (largely offshore) vendors and ITS
Direct, control and motivate the DSC cluster IT team, including recruitment, retention, monitoring
Minimum 10 years’ experience within IT, accompanied with a wide experience at senior level in a service oriented business
Energetic, enthusiastic, results-oriented
Strong Leadership Skills & Change Enabler
Ability to influence and educate senior business leads
Account Management and Programme Management Skills
Strong Commercial Awareness Skills and excellent business acumen
Experience of managing resources on regional basis
Strong Analytical skills
Customer orientated
Achievement driven and high initiative
Business and market know-how
Product and process know-how
Budgeting and cost controlling skills
Developing commercially viable & innovative solutions
Working across the business & regional /cross countries
Has strong IT Vision & Leadership
Driving High Performance
Shaping direction to align with business strategy
Proven record in developing others and developing self
University bachelor degree in a business discipline or relevant education and work experience preferably in Forwarding /Logistics sector
Preferably good knowledge of forwarding or logistics business
Fluent in English (verbal and written)

Customer Solutions Analyst Resume Examples & Samples

Create KB articles and documents using the Knowledge Centred Support (KCS) methodology, to be published and shared both internally and with the customer base
Manage customer expectations and ensure customer satisfaction
Promote additional add-on products and services that enhance the clients use of our solution

Customer Solutions Specialist Resume Examples & Samples

Provide best in class product support for games for all International Customers
Works directly with Konami distributers to accurately analyze, classify, track, investigate, research and resolve all support/service problems and issues
Facilitate prompt, open, complete and direct communication between Konami distributers and Konami Gaming Inc
Works to submit all hardware parts and software requests for Konami Distributers and Konami International clientele
Coordinates the parts and game deliveries for International clientele. Works with Logistics and International customs to create documentation required for delivery
Assist and at times prepare FAQ's, Knowledge articles, Upgrade notes, How-to documents and other support documents or training material
Answer all incoming calls and provides telephone support for Konami International clientele
Experience working with ERP, CRM, Knowledge base and incident reporting software a plus

Customer Solutions Specialist Raleigh Resume Examples & Samples

Working with healthcare providers to uncover barriers to initiation and management of a patient’s HUMIRA therapy that can be potentially addressed through the Online Patient Management Solution
Introducing healthcare providers to other patient services that can be coordinated through the Online Patient Management Solution or comparable systems
Educate customers on how the processes executed within the system comply with all state pharmacy laws, HIPAA, and site-specific workflows to ensure successful use of the system after training and training are completed
4 year degree from an accredited university or college; required
Familiarity including patient-focused services as part of a total value proposition
Ability to travel overnight – 70%

Customer Solutions Coord Resume Examples & Samples

Analyze complex supply chain issues and prepares project plan proposal to improve the efficiency of the supply chain
Manage the day to day processes with the client, operations, and the necessary departments to ensure flawless execution of the project
Communicate project requirements to operations
Organizes impacted groups to outline requirements of project and produce solutions
Review and analyze operating ratios of previous projects
Continually refine the processes to improve efficiency
Demonstrated analytical, business planning, and problem solving skills
Proficient knowledge and experience in Excel, Word, and Mainframe applications
Proficient in the internal computer systems used as part of the project plans
5 yrs customer service experience

Customer Solutions Resume Examples & Samples

High school education or equivalent
Superior communication skills both written and verbal
Excellent fluency in language to be supported
Experience in a phone based remote role

Executive Director Customer Solutions Nsee Resume Examples & Samples

Provide strategic leadership for development, optimization and support for the portfolio of Sealed Air technology based solutions that are offered to end Customers for enhancing Sealed Air net revenue
Collaborate with business leaders from SAC divisions and R&D organization, to identify and define solution value proposition, business model, go to market strategy, pricing strategy and support strategy for new and existing customer solutions
Collaborate with Divisional marketing teams in commercializing the new Customer Solution through identifying the pilot customers and managing proof of value process and then define the targeted markets and pricing strategy
Manage internal team of Solution architects and collaborate with external resources from multiple technology partners
Work closely with Digital Development team in developing technology for new customer solution or enhancing existing solutions
Work closely with Innovation management team in delivering IS Innovation Agenda and provide insight on SAC Customer Needs
Develop strong partnerships with technology partners, influence the product architecture, product roadmap, participate in their Customer Advisory Boards and participate in sourcing negotiations with commercial teams
Evangelize Customer Solutions internally and externally to SAC
Collaborate with rest of IS teams to maximize IT capability in support of Customer Solutions
8-10 years of IT experience in multiple disciplines (at least 3) such as EA, project management, software development, governance, infrastructure management, sourcing, consulting etc. At least 5 years of that experience in IT management leading work teams and managing budgets
Strong verbal and written communications. (job requires interactions and presentation to senior management teams of SAC and its Customers)
University educated ( at least BA/ BS) or 15 year of experience in diverse professional roles
Can work effectively with remote teams
Willing to travel 20 % time
Recognized thought leader within Sealed Air and / or industry
Good understanding of Sealed Air product portfolio
Established (longer than 6 months) digital footprint – verifiable contributing user of multiple professional and consumer social networks such as LinkedIn, Twitter, Facebook, Google+, Blogger, Wordpress etc
Additional experience in non IT fields such as sales or marketing is desirable
Experience in Agile development methodology

Customer Solutions & Experience Manager Resume Examples & Samples

Interacts with senior managementat a client and/or within Accentureon matters where they may need to gain acceptance on an alternate approach
Decisions have a major day to day impact onarea of responsibility
Minimum of 5 years of experience implementing process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients
Ability to meet travel requirements, when applicable It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed
Bachelor’s degree or equivalent in a related discipline
Proven success in contributing to a team-oriented environment
Demonstrated experience and ability to develop road maps, strategies and lead defined projects to design, "build", and implementation
Desire to work in an information systems environment
Demonstrated leadership in professional setting; either military or civilian

Head Digital Customer Solutions Turbocharging Resume Examples & Samples

Responsible for the digital customer offerings: digital service offerings in current core business, customer interactions solutions and adjacent additional businesses
Leading a (global) team of domain and digital experts
Responsibility for P&L and digital KPIs
Close collaboration with all product groups and functions within the BU as well as with other BUs
Develop, in close cooperation with customers, partners and internal stakeholders, digital solutions and respective business models, expanding our offerings and generating sustainable revenue-streams with adequate profits
Evaluate and implement partnerships with external companies who will co-develop our platform and solutions
Ensure, in cooperation with the CDO team, that the BU continuously updates a ‘digital business plan’ which delivers rapid growth and profitable new revenue streams
Work with the CDO team to develop the capabilities within a highly international organization

Customer Solutions Lead Resume Examples & Samples

Proactively work to decrease the value of unbilled revenue by assisting the Sales Organization in securing purchase orders within their assigned regions
Oversees that all processes are being executed to ensure accuracy in all shipping and billing of orders; inclusive of inventory and pricing as required to recognize revenue in a timely manner. This includes Bill Only and Hospital Consignment orders
Lead the team in locating product in the field when stock-outs occur at the distribution center as required for scheduled cases
Collaborate with various departments on improving product lines and product information by passing along customer and sales requests
Create and maintain reference material and ensure the corresponding websites/applications are up-to-date and accurate to improve sales force efficiency
Act as subject matter experts for the entire order to cash process, inclusive of ERP and inventory systems
Represent dept. when manager is not present in meetings
Coordinate new hire and ongoing training activities with management
Lead projects on an as needed basis
Monitors individual and team Key Performance Indicators and Service Level Agreements compliance
Ensures that work distribution is evenly distributed as required to maximize productivity
Communicate directly with internal and external customers regarding product inquires as escalated by members of their regional pods
Perform duties of Product and Billing Coordinator as needed
Previous Lead or Supervisory experience preferred
5-8 years’ experience in Sales Operations and/or Customer Service experience, preferably in medical device and/or pharmaceutical industry
Medical Device or healthcare experience preferred
Experience in managing field inventory a plus
Strong written and verbal skills
Ability to work with minimal degree of supervision
Strong understanding of the order to cash process
Experience in customer conflict resolution
Demonstrates strong time management skills
Creative problem solving skills
Working knowledge of MS Office Suite
Previous Oracle and or Surgisoft experience a plus

Director, Customer Solutions Resume Examples & Samples

Generate customer and system value via GP enhancementand efficiency initiatives (e.g. Customer Check in efficiencies, KO CSAT)
Implement joint initiatives that supportCoca-Cola’s sustainability goals
Develop strategies to support CollaborativeBusiness Planning (CBP)
Drive customer satisfactionand service by stewarding an improved System Service Performance in support of the Coca-Cola commitment
Implementelectronic order-to-cashcapabilities and supporting business processes (e.g., EDI, ASN, NEX) to streamline transactions

Customer Solutions Expert Resume Examples & Samples

Receives and responds to incoming calls or faxes from providers, referral sources, and potential patients
Accurately enters information to begin the referral process into the CareCentrix portal and accurately records the outcome of calls in the proper screen
Collects and enters clinical and demographic information to begin the referral process along with verifying eligibility and benefits information by contacting health plans or payors to ensure services provided will be covered by the carrier. (e.g., deductible amounts, co-payments, effective date, pre-existing clauses, levels of care, authorization, visit limitations, documentation required to process claims, etc.)
Accurately documents all communications and decisions into a computer database
Consults applicable Payer Fact Sheets in Intake Process. Works with other staff and patients to identify potential solutions as problems are identified with payer sources
Identifies potential payer sources, obtains authorization from the authorizing entity. Accurately documents conversations and decisions with payer sources
Processes SV Alerts and communicates resolution to the quality team and the patient
Responsible for logging all interactions and thoroughly following up with members and providers
Files CARTs, completes the Internal Issue Log, and SOC templates when applicable
High School Diploma or the equivalent required. Associates or Bachelor’s degree preferred
One year billing, insurance or claims experience preferred
The ability to effectively multi-task
Medical terminology, insurance verification or healthcare experience preferred
Must be proficient and comfortable in a computer-based environment
Embraces the values of accountability, consistency, engagement, patient compassion, empowerment, respect and outstanding service
This position requires excellent communication, customer service and problem solving skills, as well as the ability to effectively interact with all levels of management and highly diverse customers
Must have strong organizational skills and be extremely detail-oriented
Demonstrates critical thinking and has the ability to analyze data to understand an expected outcome, Must be able to effectively manage and prioritize tasks and thrive in a fast-paced environment
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill and/or ability required
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Masters the Intake/Verifications function as well as a second function; Staffing as back-up and learns two health plans

Customer Solutions Expert Resume Examples & Samples

Tracks cases that are recommended for denial through all clinical bins
Maintains the data to high quality standards
Utilizes a systematic tool to perform a one to one match in reviewing for medical necessity
Tracks cases within the CareCentrix workflow management system to assure cases are being processed in accordance with required turnaround times
Ensure that letters are generated and mailed within required timeframes
Works with several departments, including but not limited to, operations, clinical, quality and the correspondence team to assure accuracy and timeliness processing from end to end
Works with Clinical Team to prepare forms and other necessary documentation for delivery to MD offices and external providers
Provides issue resolution and escalation to management when appropriate

Customer Solutions Expert Resume Examples & Samples

Responsible for timely and thoughtful communication to the referral source, physician, and patient to ensure coordination of services and equipment to meet physician prescribed starts of care and/or discharge dates
Also responsible for communication to department leadership when difficulty securing a provider jeopardizes safe and timely care for a patient
Requests clinical input, and/or communicates with Client Services when quality of care issues are in question
Solicits providers in accordance with CareCentrix credentialing, quality, and pricing guidelines
When working outside of the CareCentrix network adheres to out-of-network qualification standards and ensures pricing is commensurate to CareCentrix client reimbursement
Consults with associates within internal CSC functions, as well as CareCentrix manuals and reference pages, to ensure issuance of service authorization forms (SAF) to providers in accordance with payer guidelines
Ability to take full accountability and ownership of a large case load from assignment of case ensuring patient discharges timely, or if already home that care begins per the physician’s request
Requires dynamic ability to prioritize multiple times throughout the day, as well as excellence in time management
Demonstrate critical thinking skills and utilize appropriate documentation to ensure URAC core and HUM standards are met

Customer Solutions Analyst Resume Examples & Samples

Degree, diploma or equivalent work experience in Accounting, Mathematics, Computer Science or a related field
2-4 years in a Customer Care, Support or Help Desk environment
2 years accounting/bookkeeping experience (with knowledge of GAAP)
Track record in Business Requirements Definition and Analysis
Experience with using/supporting Financial or Municipal systems (e.g. Utility Billing, Property Taxation or Payroll/HR)
Experience with .NET based CMS tools (e.g. DNN, Kentico, Sitefinity, etc.) an asset
Professional accreditation(s) in IT, Payroll, Bookkeeping, Municipal Tax Administration or a related field an asset
Superior interpersonal and communication (both oral and written) skills
Demonstrated ability to proactively resolve issues, exercise good judgment while managing multiple tasks and tight deadlines
Strong self-initiative with the ability to work both independently and a participatory team environment

Customer Solutions Analyst Resume Examples & Samples

Responsible for customizing the ROSS product to be able to meet customer specific requirement
Responsible for installing and deploying Ross product line on customer’s environments
Ability to converse with Customers and Aptean staff, understand the requirement, document the requirement and produce Requirement & Technical Design Specifications
Ability to work with India and NA based resources to deliver work as per the requirement & technical specifications
Should be able to work in EMEA time zone
Should have a passion for technology and for learning new things. Responsibilities
A CS Consultant would work in a project team which could be anywhere between 1 and 5 in size and spread across the globe. He/She would be working sometimes under the guidance of experienced consultant and in some cases is expected to guide other team members
A SC He/She is expected to discuss with the Customer and the regional Aptean team and come with a requirements specification followed by a Technical Design Specification
He/She should test modules developed by self or by others to ensure that they desired quality standards. He should be able to write test specifications and conduct the test as per the specifications
Should be able to customize as per the customer specifications
Should be able to install the application software and deploy the customizations on the client site using remote access tools
Need to have a good temperament and should be flexible to be able to work with global teams and tight deadlines and reasonable flexibility in hours
Provide 3rd level incident escalation support to the Technical Support Group for customization/related to Ross product line
Commitment to continuous enhancement of technical and functional skills
SQL server 2012, 2014 DB programming skills
ERP domain functional knowledge · Knowledge on Order to Cash & Procure to Pay cycle implementation · Knowledge on Windows 2008 R2, Windows 2012 server operating systems, IIS, IE browser and their versions · C# web services, ASP.NET. Exposure to programming in XML
Crystal Report Development · Knowledge on Active directory, Domain Controller, Networking
Knowledge on Deploying web applications on IIS, App pools · SQL server Reporting services
Knowledge on 3-tier architecture, App server clustering, systems integration
3-6 years of customization experience in a technology- based industry in ERP domain. ·

Customer Solutions Resume Examples & Samples

Assist with incoming Hardship calls and collection efforts on delinquent Hardship accounts by setting up pay arrangements that will provide a solution to the account delinquency
Monitor trends and track progress of accounts assigned to the queues
Complete Hardship enrollment process to ensure that accounts are enrolled in a timely manner
Work with your team and department professionally and effectively in order to achieve desired business results
Make strong business decisions with accounts that are assigned to your queue to effectively drive business results
Follow set guidelines and procedures as identified by federal law and organizational expectations
Communicate to upper management regarding the trends and progress with the accounts in hardship programs
This position is NOT incentive eligible
Demonstrated decision making ability
Proven ability to diffuse escalated situations
Positive and professional attitude

Customer Solutions Engineer Resume Examples & Samples

Conducts customer site visits to analyze customer workflow processes, space and equipment requirements, labor requirements, and customer order profiles
Develops SKU velocity profiles to use in solutions design and development
Defines the scope of projects to accurately assess the cost of providing solutions
Develops data calculations and design criteria to input into costing tools
Uses modeling software to develop cost-effective alternatives that meet customer requirements and business goals
Assists in conducting project debriefs to identify best practices, process improvement recommendations, and repeatable business models
Assists in coordinating communication to Solutions Engineering teams, Operations, BD, and other UPS Supply Chain Solutions (SCS) departments to ensure awareness of project requirements
Good understanding of supply chain concepts
Able to make recommendations for changes to solve supply chain problems
Able to describe general impact of requirements, problems, or inefficiencies on other parts of the operation or processes
Conducts basic analyses and identifies issues impacting the accuracy of data analysis
Excellent interpersonal relationship skills
General understanding of core business procedures such as accounts receivable, accounts payable, general ledger, payroll, order entry, inventory management, and point of sale desirable
Undergraduate or graduate degree in Industrial Engineering (preferred)
Experience in hands-on analysis of customer supply chains
Experience in designing process flow diagrams

Customer Solutions Analyst Resume Examples & Samples

Consulting Services
Provide consulting services to customers based on Aptean’s service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting
Effectively work on multiple projects simultaneously
Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule
Ability to travel to customer sites as required (Up to 25%)

Customer Solutions Expert Resume Examples & Samples

Accurate and complete data collection from referrals and completion of applicable paperwork. Interpret, verify and accurately enter data into computer to process orders
Answers telephone calls in a professional, friendly, helpful manner
Ensure patient qualifies for the type and quantity of product(s) ordered, based upon the patient’s insurance and/or SMS contract guidelines
Obtain insurance authorization, when necessary
Promptly respond to and resolve customer issues

Online Customer Solutions Product Owner Resume Examples & Samples

Knowledge of and experience with the Online Customer Care (OCC) application
Experience with development projects leveraging agile development methodologies preferred
Working knowledge of operating company business unit rules and processes
Firm understanding of and aptitude for technical and digital tools and applications
Strong analytical skills with ability to elicit and efficiently document business rules
Excellent root cause analysis and problem solving skills
Knowledge of current and relevant digital and web best practices in design and implementation
Good planning and organization skills; excellent time management
Strong, proactive communications skills including the ability to make presentations to varying audiences
Excellent interpersonal skills; fosters open and pro-active communication
Build consensus and collaboration
Work effectively with internal teams and business groups (technical and non-technical)
Ability to identify and quickly implement process improvements
Ability to prioritize and make sound decisions quickly
Highly motivated and solution-oriented
Develop, adapt and carry out product implementation plan from beginning to end, supporting and championing the vision desired for the completed product
Work closely with operating company business units to ensure both common and specific business rules are identified and integrated into product design and development
Work directly with agile product and development teams during design and development to ensure product is meeting specifications
Work directly with agile product team to ensure the user experience and interface is considered and implemented during design and build and the integrity of the vision of the end product is maintained and enhanced throughout
Make daily decisions on design and development ensuring efficiency and quality are maintained, while also meeting business rule requirements and focusing on exceptional user experience
Work with the agile development team to ensure appropriate tests are completed during the development process and that issues are quickly remediated to minimize defects during the user acceptance testing by the operating companies
Be a resource for and work effectively with the SME that is tasked with the development and delivery of documentation of the delivered product to training and other appropriate groups
Manage business expectations, bring issues to business’ attention proactively; offer solutions
Maintain frequent communications with business units and the Customer Service Channel Review Team on product status
Be a primary resource for the business and portfolio teams throughout User Acceptance testing, reporting and remediation
Work well in and leverage an agile product implementation approach and framework
Ensure and assist in achieving and meeting deadlines and schedules

Customer Solutions Associate Resume Examples & Samples

You will have 2-3 years related experience is preferred
You will be excellent interpersonal relationships
You have a passion to provide excellent customer service with a positive attitude
You are a strong problem solver with precise attention to detail
You can type 30 wpm, can navigate the internet, and use a windows-based PC (experience with Mac a plus)

Customer Solutions Development Resume Examples & Samples

Develop hands-on experience with Illumina’s instruments, assays, and systems
Understand the development of technical solutions related to IVD software, assay, and hardware products and translate these solutions into support documentation and training programs for the global field service team and customers
Work with the CSD clinical team to create support and sustaining procedures for diagnostic products and services for the Service & Support organization
Be able to work on cross functional IVD product development teams and represent the voice of the customer (VoC)
Be able to identify and escalate problems identified in internal and external testing to CSD team leads and Core development teams
Be an active part of the service and support transformation into the clinical space. Help disseminate information about the needs of clinical customers and processes
Represent Customer Solutions on product development core teams; managing execution of support deliverables for software, assay, and hardware components; manages projects with minimal supervision
Work with the Commercial Training group to develop curricula for support of demonstrating use, service, and installation of new products
Experience with Illumina next generation sequencing technology, and/or other molecular diagnostic technologies, such as microarray, PCR, or sanger sequencing
Experience working in a Clinical Laboratory environment and/or experience working for an IVD manufacturer
Experience with U.S. and European IVD regulations (21 CFR P820 and the European IVDD)
Experience with Customer training or training field service personnel
Experience using clinically compliant hardware, assay, and software products
Experience training end-users
Experience in a direct customer support role
Proficient with MS Word, Salesforce.com, Excel, Outlook, MS Project, WorkFront

Lead Analyst, Customer Solutions Resume Examples & Samples

Work directly with HealthTrust functional teams and external analytics users. Lead efforts to gather requirements, identify dependencies, design prototype, develop product roadmap and deliver end product to inSight Analytics users
Assist with training and oversight of other analysts’ projects
Healthcare Experience a plus

100

Customer Solutions Team Leader Resume Examples & Samples

Candidate must possess at least a Bachelor's/College Degree , any field
At least 3 year(s) of working experience in the related field is required for this position
Applicants must be willing to work in Cavite Economic ZOne
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent
Full-Time positions available

101

Customer Solutions Engineer Resume Examples & Samples

Work with Sales and their prospects/clients looking to understand and exploit integration possibilities with Dow Jones solutions
Advise and mentor prospective clients on their development of integration with Dow Jones platforms including building and managing proof of concepts
Share best practices, model designs etc. with prospects/clients for both technical development and successful negotiation of client’s internal approvals processes
Provide feedback to Dow Jones Product and Technology teams on emerging requirements and client technology trends, lessons learned from pilot engagement approach
Build portfolio of successful examples/references
Technical account management of client post-sale, to facilitate adoption of Dow Jones technology within the client organisation
More than 5 years’ prior work in a customer-facing consulting role
Software development experience using Agile development practices
Demonstrated experience building and leading technical product demonstrations that include APIs, XML feeds, and configurable widgets
Business acumen and strategic problem solving skills to assist with client requirements
Experience responding to functional and technical elements of RFIs/RFPs
Experience and passion for Big Data and data analytics including contemporary tools and languages
Degree in Computer Science or a related field
Professionalism and a client first approach
Experience working with Google BigQuery
Strong coding skills in several programming languages, preferably including at least one contemporary mobile development language or framework
Experience and familiarity with our products and lines of business including Factiva, Risk & Compliance, VentureSource, Newswires, etc

102

Customer Solutions Specialist Resume Examples & Samples

Records and processes orders and inquiries received by mail, telephone, and through personal customer contact
Provides pricing, availability and schedule information within established guidelines
Suggests alternative products or services to meet customer needs
Checks and approves credit within established limitations, and confirms orders
Obtain resolutions of routine customer complaints and issues
Serve as communication link between customers and sales staff to assure responsiveness
Track shipment progress and alerts appropriate individuals of any potential pick-up or delivery issues
Complete customer calls in a timely and efficient manner
Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
Collaborating - Working cooperatively with others to help a team or work group achieve its goals
Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others
Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive
Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Effective verbal, written, and interpersonal communication skills
Experience using MS Office applications (Word, Outlook, Access, and Excel)
Experience in the transportation

103

Senior Director, Customer Solutions Resume Examples & Samples

Bachelor’s degree in engineering, sciences or business
9 years of progressively advancing account management and/or business development experience
Business Mindset able to assign new business models to given opportunities, converting prospects into customers with high profitability, high likelihood for higher volume success, and carry the excellent first experience into a long term partnership
Define initial project/product scope and prepare comprehensive proposals to meet customers’ expectations
Review customer requirements, identify and communicate potential issues and provide recommendations that will meet both Flextronics capability and customers’ specifications
Prepare detailed project plans by documenting customers’ requirements and incorporating design and manufacturing capabilities in order to meet customers’ expectations
Analyze and understand customers’ business strategy, future product plans, expansion activities and align Flextronics resources where mutually beneficial
Define business priorities through a broad and far vision of market and technology needs, to include initiating and managing business development activities that will strengthen, expand and drive market penetration
Assist current accounts in the development and execution of product roadmaps and act as a focal point in delivering Flextronics’ solutions which include concept development, industrial design, manufacturing, supply chain/logistics, services support and reverse logistics
Support senior management with regard to managing and evaluating key personnel and in terms of talent acquisition to provide further potential to business resources
Ability to work with internal teams and executive management as well as external customers to maximize mutual benefit. Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses. Demonstrated ability to successfully influence senior level management, executives and key clients
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors
Ability to work with mathematical concepts such as probability and statistical inference to practical situations
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
MBA is preferred
Expertise in business development and negotiation of commercial issues (price, contract terms, etc.)
Ability to interface and communicate with different levels of the organization, both at customer & Flextronics
Strong analytical capabilities and attention to detail. Ability to dig deep into issues when needed
Comprehensive understanding of contracts and service agreements
Demonstrates sound leadership capabilities in line with the ten Flextronics Leadership traits
Well organized & disciplined, sets priorities and manages time effectively
Demonstrates resourcefulness, creativity, flexibility and a relentless drive to ensure business success
Committed to driving a Culture of Continuous Improvement
Strong team building & leadership skills with the ability to build commitment and intense collaboration within the team
Professional Leaders from Sales and Engineering experiences making dynamic first customer calls, decisive qualification and hands on execution directly with CEO & Head of Design
Advanced critical thinking skillset to quickly identify customer needs & requirements, match Flextronics capabilities and service offerings to customer requirements
Identify gaps in capability to develop prototypes internally, and articulate real-time solutions to customers that drive business engagement forward

104

Customer Solutions Specialist Resume Examples & Samples

Provide a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures utilizing Ten-X telephony and CRM systems
Collaborate with cross-departmental teams to report on customer-engagement strategies
Accurately educate Ten-X’s customers/clients with information about the products, processes and services available
Engage with internal departments for service requests, transferring of inquiries, and knowledge sharing
Manage daily tasks and track customer correspondence in systems for reporting and analysis
Meet or exceed defined performance expectations established for quality and service
Maintain required response time to chats, inbound calls, and email inquiries
Engage in Revenue Opportunities
Maintain knowledge of Ten-X’s products, processes and procedures
Possess knowledge of computer software programs such as but not limited to MS Office, Adobe, SnapEngage, and CRM
Consistently demonstrate excellent customer service skills
Exhibit strong time management skills
Demonstrate the ability to be detail-oriented, flexible, and multitask in a changing environment
Hours -40 hours per week
Availability - Must be available to work varying shifts such as Monday-Friday 6am-3pm or 10am-7pm, 11am-8pm
Two to four years of customer interaction and service
College Degree
Background in a call center, mortgage servicing and or real estate, preferred
Fluency in Spanish preferred

105

Customer Solutions Engineer Resume Examples & Samples

As a Customer Solutions Engineer, you will be responsible for the following
Understanding customer experience and identifying pain points by participating in customer visits
Create live MVPs/prototypes/demos/proof-of-concepts from wireframes and mockups
Collaborate cross functionally
Transfer knowledge to global IT team for them to scale your solution
Always acting as customer advocate
Testing solutions with customers
Responsible for short term break fixes
Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
2+ years of programming experience in front-end and back-end development
Web technologies such as JavaScript, AJAX, CSS3, HTML5 or equivalent mobile dev. experience
Practical knowledge of at least one scripting language (JavaScript, Python or PHP)
Strong desire to help people and improve the customer experience
A history of building interesting projects (open source, personal projects, blog posts, anything where you flexed your creative and technical muscles) - Please provide portfolio
Has the ability to take ownership of small tasks and deliver without supervision while using their discretion to seek help when necessary
Voices opinions and presents clear rationale. Uses data or factual evidence to influence
Ability to thrive in ambiguity and uncertainty
Full professional English proficiency
Previous customer facing experience
Enterprise IT work environment experience
IOS and/or Android development experience
Ionic or other hybrid platform development experience
IoT development experience

106

Director, Customer Solutions Resume Examples & Samples

Lead key business development activities for our customer strategy and growth advisory practice related to customer strategy and transformation, including targeting key C- level clients in the technology, media, and telecom industries, proposing services and closing opportunities in the customer experience management (CEM) area
Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging approaches in customer experience, loyalty programs, sales and marketing strategies
Execute process transformation, measurable improved operational performance and organizational restructuring
Establish client value propositions that tie financial metrics and CFO focus areas directly to operations business improvement
Assist partners with practice administration including resource allocation, career development of staff, and other people management decisions
A minimum of eight years of management consulting experience in customer strategy and customer transformation related to improving customer strategy, customer profitability, customer retention and cross sell programs
Bachelor’s degree from an accredited college/university; advanced degree from an accredited college/university preferred
Deep advisory experience in CEM including sales and marketing strategy, go to market strategy, customer profitability analysis, customer strategy business transformation, customer retention and cross sell design and program implementation, customer engagement roadmap development, and cross channel campaign management alignment
Strong background in customer acquisition, customer onboarding, customer development, customer loyalty, and customer win-back initiatives in the technology, media, and telecom industries
Excellent foundational written and verbal communication, facilitation, and presentation skills
Travel may be up to 80-100%

107

Sc-customer Solutions Rep Resume Examples & Samples

Monitor the service event through completion for compliance
Experience in customer facing role either remote or face to face
Problem solving skills
Accuracy in data entry

108

Customer Solutions Specialist San Francisco Resume Examples & Samples

Introduce appropriate healthcare providers to other services that can be accessed through the Online Patient Management Solution or comparable services
2 or more years of successful pharmaceutical sales experience within physician offices promoting drugs requiring prior authorization for prescriptions to be filled
Proven track record over multiple years of meeting and exceeding goals in a specialty marketplace

109

Customer Solutions Reppresentative Resume Examples & Samples

To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education
Understands internal processes and tools
Computer proficiency
You must be able to handle sensitive calls related to death, funerals, and cremations

110

Customer Solutions Analyst Resume Examples & Samples

Monitor incoming results and proactively correct any issues to ensure the data is of the highest possible quality
Take the lead to drive the process of addressing customers’ questions, designing a data analysis plan in response, and illustrating the results in a clear, visually appealing format
Prepare and proof documents for meetings and discussions (e.g., slide presentations)
Contribute to a positive office culture by proactively setting a tone of collaboration with a can-do attitude

111

Senior Customer Solutions Analyst Resume Examples & Samples

Oversee 3rd-party partners who program and field the survey and other data-capture instruments
Design surveys to most effectively meet project objectives
Create supporting materials to train customers on our software
Build positive, productive relationships with customers and internal team members
Develop personal credibility with key customer stakeholders, with the goal of becoming a “trusted advisor”

112

Customer Solutions Associate Resume Examples & Samples

Collections experience is preferable
High-volume contact centre experience
Genuine interest in building a career in financial services
Effective negotiation skills
Strong time management, organisation and prioritisation skills

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