Customer Intelligence Resume Samples
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Customer Intelligence Resume Samples
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PW
P Walter
Patience
Walter
18795 Delphia Spring
Boston
MA
+1 (555) 759 6306
18795 Delphia Spring
Boston
MA
Phone
p
+1 (555) 759 6306
Experience
Experience
Phoenix, AZ
Internship Customer Intelligence
Phoenix, AZ
Kuphal Group
Phoenix, AZ
Internship Customer Intelligence
- A valid work permit for Austria is a prerequisite for this position (Non-EU citizens: please attach the work permit to the application)
- Introduce, maintain and improve Customer Intelligence tools
- Help execute Customer Intelligence initiatives
- Support of cross-functional follow-up on customer feedback
- Administrative and operational support
- Support with Excel analytics and preparing reports and presentations
- Team player with ambition to grow in an international company
Boston, MA
Customer Intelligence Analyst
Boston, MA
Heidenreich, Wuckert and Prosacco
Boston, MA
Customer Intelligence Analyst
- Develop, refine, and manage statistical models that predict customer behavior and value
- Develop and automate BI tools and outputs that inform and give strategic insight into the Kohl's customer base
- Feed into marketing strategy
- Translate predictive statistical insights into customer attributes that can be used to drive marketing personalization and customer intelligence
- Underpin or challenge our strategic approaches based on analyzing our customers´ targets, programs and messages
- Analyze customer behavior and communicate insights to the organization on customer behavioral trends, attributes, and profiles
- Generate innovative and informative metrics describing customer behavior to better inform the organization relative to the health and status of Kohl's customers
present
San Francisco, CA
Specialist, Customer Intelligence
San Francisco, CA
Waelchi Inc
present
San Francisco, CA
Specialist, Customer Intelligence
present
- Creates and conducts insightful Space Management presentations to have a leadership position at retail
- Evaluate product and planogram space-to-sales performance, providing recommendations to drive sales of key brands
- Design and execute shelf placement, product mix and store-level strategies that maximize the performance of key brands
- Participate in different planning processes, including space allocation, competitive analysis, pre-and post-advertising analysis, and provide recommendations
- Track performance of projects to generate reporting of ROI
- Understand the principles of Category Management and effectively utilize those on a by-customer basis
- Identify opportunities from the Space Management tactics and strategies of key competitors
Education
Education
Bachelor’s Degree in Statistics
Bachelor’s Degree in Statistics
Texas A&M University
Bachelor’s Degree in Statistics
Skills
Skills
- Strong ability to translate data and analytics into stories, insight, and actionable recommendations
- Excellent use of Excel and PowerPoint – “Tableau” & Salesforce is
- Agile and able to work in matrix organization
- Ability to learn on the fly or learn by doing and work proactively
- Advanced English Skills and excellent communication skills
- Previous experience in customer analytics and digital marketing is
- Results oriented and with the customer at heart
- Strategic, analytical and creative thinker
- Positive attitude, passionate and collaborative
15 Customer Intelligence resume templates
Read our complete resume writing guides
1
Customer Intelligence Analyst Resume Examples & Samples
- Analyze customer behavior and communicate insights to the organization on customer behavioral trends, attributes, and profiles
- Generate innovative and informative metrics describing customer behavior to better inform the organization relative to the health and status of Kohl's customers
- Develop and automate BI tools and outputs that inform and give strategic insight into the Kohl's customer base
- 2+ years working in an analytical role that includes deriving and communicating insights, as well as applied statistical analysis, preferably with a marketing focus
- Bachelor's degree in Statistics, Economics, Mathematics, Database Marketing, or other related area
- A broad understanding of marketing, with a working knowledge of applied statistics
- Expertise working with statistical or business intelligence tools such as SAS, R, SPSS, Excel, Tableau, SpotFire, Cognos, SQL
2
Customer Intelligence Manager Resume Examples & Samples
- Follow-up, maintenance and development of our internal reporting systems
- Proposal of changes and drive of the full project of customer database amelioration projects
- Expert Excel knowledge
- Basic administrator knowledge in SharePoint
- Knowledge of Microsoft InfoPath form application
- Macro programming
- Advantage: SQL programming
3
Analyst, Customer Intelligence Resume Examples & Samples
- Collecting and synthesizing key fleet attributes including Fleet Size, Time on Wing, Projected Shop Visits and technical issues impacting customer fleets
- Sustain understanding of fleet-specific variables (and potential variables) that could impact projected shop visits and workscopes. This may include technical issues, customer decisions and macro-economic factors
- Monitor and trend variables that are leading indicators for customer maintenance including workscopes
- Identify and track the availability of repairs, used/serviceable material, and green-time engines
- Utilize findings to provide direct input to the Aftermarket S&OP process
- Develop and implement continuous improvement plans to ensure forecast accuracy
- Key contributor to senior leadership presentations
- Knowledge of or experience with forecasting and related tools preferred
4
Customer Intelligence Trainee Resume Examples & Samples
- Recently completed final year of full-time, academic program at a top university or business school
- Fluent in any one of the following: Czech, Arabic, Turkish, Russian, Polish
- Fluency in another European language advantageous
- Interested in being a part of a fast-paced sales environment
- Use own initiative
- Target Driven
5
Analyst, Customer Intelligence Resume Examples & Samples
- 5-10 years of related work experience (forecasting, modeling)
- Course-work or experience with economics, statistics, operations management
- Strong communication, influencing and judgment skills
- Demonstrated ability to drive results in a matrix-organization
- Skilled in use of MSOffice products (Excel, Powerpoint)
- Understanding of commercial aftermarket business and operations preferred
- Knowledge of and experience with forecasting tools preferred
6
Customer Intelligence Manager Resume Examples & Samples
- Min. 2-3 years of professional experience in customer intelligence (customer databases, data management, reporting systems, processes, system and process development)
- Project management experience is a must, leadership experience is a plus
- Good level of English
- Strong knowledge and usage of Excel, experience with SAP advantage
- Good orientation in tools like Visual Basic, SQL, Access, SharePoint
- Flexible, organized and punctual approach
- Strong communication and reasoning skills
7
Customer Intelligence Team Data Analyst Resume Examples & Samples
- Strategic Business Development
- Utilize resources such as LinkedIn and other external data sources
- Navigate and profile organizational structures for priority accounts identified by sales management
- Participate in team meetings and contribute valuable ideas
- Benefit from regular management coaching related to key performance indicators
- Exceptional organisational and planning skills and ability to prioritize
- Proactive
- Experience with Excel and LinkedIn Sales Navigator
8
Customer Intelligence Analyst Resume Examples & Samples
- Inform the organization with relevant insights, e.g. upcoming opportunities or even early warnings, by constantly following the bigger picture of customer behavior, customer strategies and our business with our customers
- Underpin or challenge our strategic approaches based on analyzing our customers´ targets, programs and messages
- Improve/underpin calls for action from our Customer Satisfaction Initiative in close cooperation with the CSS Team by enhancing the findings with further analysis (e.g. satisfaction findings compared to purchasing behavior)
- Support on delivering relevant and regular customer information to our sales teams
- Work with sales operations teams to derive relevant knowledge from sales processes or provide required data and information
- Develop heat maps to identify blind spots in our customer segment coverage or program coverage, be alert on relevant challenges or market changes influencing our customers and their business
- Enhance our market intelligence approach by taking our customer´s point of view into the analysis efforts
- Conduct research into specific customer segments to better understand their business and identify needs
- Identify, utilize, influence or build the required sources of information, e.g. instrumentalize feedback processes from Customer Intimacy activities or the Account Planning Process, Special boosts in Customer Satisfaction Survey, etc
- Spark or feed into general Market Intelligence projects based on your specific knowledge of customers or requirements from customer intelligence
- Feed into marketing strategy
- Feed investment requirements into Market Intelligence planning
- Bachelor's degree in Business, Analytics, Statistics, Psychology or similar discipline required
- Minimum of 5 years of business experience in market research or consulting, preferably in financial and/or retail industry context
- Well-developed quantitative and qualitative data review, analysis and synthesis skills
- Proven achievement of measurable results and business impact from analysis based insights and related work products
- Experience in designing and managing primary research projects as well as research and analysis based on qualitative sources such as customer communications
- Ability to understand and analyze financial reports
- Ability to effectively communicate information and ideas in verbal, written and visual reporting and presentation formats
- Strong interpersonal skills and exceeding at building/maintaining relationships across disciplines internally and externally
- Strategic thinking, concise writing style, and proficiency in presenting to or speaking with groups of all sizes including
9
Customer Intelligence Trainee Resume Examples & Samples
- You will develop value propositions that resonate with C-Level executives
- You will develop an understanding of Salesforce & our positioning as a market leader in the Industry
- You will gain industry & real life business knowledge
- You will develop the ability to connect with decision makers, pass gatekeepers & objection handling
10
Senior Manager, Customer Intelligence Resume Examples & Samples
- You will play a pivotal role in optimizing our customer habituation and retention strategy, conceptualizing and running analysis that generate insights on on our members and their engagement with Audible
- Collaborate closely with the key stakeholders across the globe on the Marketing, Product and Data Science Teams
- Own and develop a strategic roadmap, aimed at delivering customer insights that help us make data-driven decisions
- Maintain a deep understanding of business drivers and an innate grasp of business metrics
- Communicate the result of the business intelligence efforts in a meaningful way to the business and stakeholders
- You hold a quantitative degree in finance, mathematics, economics, engineering or other related field
- 5+ years of relevant experience in the areas of Business Intelligence, Analytics or Consulting in an ecommerce environment
- Excellent communication (verbal and written), including an ability to effectively communicate with both technical and non-technical teams
- Strong bias for action, highly organized and ability to complete tasks and projects with little guidance and tight deadlines
- You are curious and passionate about delivering quantitative insights to our business owners in various functions
- You enjoy working in a team of highly engaged individuals from around the world
- Working understanding of SQL, BI software (Microstrategy, Tableau) as well as statistical packages (R, SAS, Python)
- Previous experience working for a subscription media/consumer internet company
11
Internship Customer Intelligence Resume Examples & Samples
- Analysis and reporting of customer feedback
- Maintain and improve Customer Intelligence tools
- Organize round table sessions with visiting customers
- Help execute Customer Intelligence initiatives
- Administrative and operational support
- University placement (business or commercial oriented studies preferred)
- Self-starter and ability to multi task
- Proficient computer skills (Excel and PowerPoint a must, Access desired)
- Strong interpersonal and communication skills (interact with different cultures and time zones)
- Team player with ambition to grow in an international company
- Attention to detail and willingness to achieve challenging deadlines
- Fluent in English and German. Other languages would be an advantage
- Unrestricted authorization to work in Austria
- Strong computer skills (Excel and PowerPoint a must, access desired)
12
Customer Intelligence Manager Resume Examples & Samples
- Understand customer interaction business (commercial & medical) processes and the satisfaction of the end users, these key business processes include customer relationship management (CRM- Commercial & medical)), field force analytics(BI), master data management (MDM) and sales incentive plans (SIP). Provide analytics and share practices across EMEA for the business processes
- Working closely with the AD, Customer Intelligence EMEA, develop guidelines, training materials and recommendations for the CORE toolset for affiliates and other EMEA stakeholders
- Provide practical support on the key business processes above for small-to-medium sized affiliates, including coordinating, developing, and maintaining solutions
- Analyze usage of the CORE toolset to ensure end user satisfaction and that opportunities for improvement are optimized
- Manage vendors and consultants to ensure end user satisfaction
- Project management of projects linked to managed vendors or process improvements
- Provide contract administration support for outsourced vendors, including management of contracts, purchase orders, and invoices
- Manage the overall Sales Incentive Plan (SIP) process, system administration, first line support to end users, and act as the central control point of the business processes. Support for audits as required
- LI-SL1
13
Manager Market & Customer Intelligence Resume Examples & Samples
- Partner with stakeholders to create systems that measure the engagement of customers and prospects
- Provide actionable insights to sales team based on qualitative and quantitative customer research
- Research healthcare market conditions impacting health systems and pharmacies
- Track and report on performance and trends of key customer platforms (e.g. website, ordering platform, online peer-to-peer forum)
- Track and report performance and return on investment (ROI) of marketing campaigns, promotions and events/ conferences
- Lead and develop team
- Demonstrated outstanding communications skills (written, verbal and presentation skills)
- Strong analytics skills, data gathering and reporting of market or customer intelligence
- Strong people and project management skills
- Experience in sales or partnering with sales team
- Experience tracking prospects and customers through various steps in the sale funnel
- Creative and innovative in developing marketing content and materials in a multi-channel environment
- Excellent listening skills and ability to build cross-functional relationships and influence without authority across all levels and functions
- Experience with Healthcare in a health systems setting
- Strong proficiency with Salesforce software
- Proficient at managing multiple projects with tight and often competing deadlines
- Strong ability to act independently with sound business judgment and emotional maturity
- Flexibility to take on different roles and duties as required
- Ability to adapt and thrive in a dynamic environment
- Excellent organizational, execution and project management capabilities with keen attention to detail
- Passion and enthusiasm for healthcare and our customers’ success
- Experience with Marketo software a plus
- Experience in healthcare industry a plus
14
Customer Intelligence Analyst Resume Examples & Samples
- Develop customer insight by analyzing & connecting customer data from various sources and generate findings from analysis into actionable insights for the business
- Develop customer segmentation based on purchasing & web behavior, basket analytics and other behavioral patterns to drive up customer value
- Support Marketing Automation in the development of targeted marketing campaigns and engagement initiatives by identifying best needs per customer profiles and drive business growth
- Assess promotional effectiveness and efficiency and recommend opportunities to optimize future marketing plans
- Collaborate with all functions, including global sales & digital teams, to identify and communicate cross- & up-selling opportunities, targeted offerings and leverage business opportunities through analytics
- Define, develop and analyze customer KPI’s such as customer loyalty and Net Promoter Score KPI’s, campaigns ROI and efficiency measurements for Customer Life Cycle activities
- Degree in Business, Marketing or Economics
- Previous experience in customer analytics and digital marketing is a plus
- Agile and able to work in matrix organization
- Strategic, analytical and creative thinker
- Advanced English Skills and excellent communication skills
- Excellent use of Excel and PowerPoint – “Tableau” & Salesforce is a plus
- Results oriented and with the customer at heart
- Ability to learn on the fly or learn by doing and work proactively
- Positive attitude, passionate and collaborative
15
Psegli Mgr Customer Intelligence Resume Examples & Samples
- Lead and manage a business unit to provide customer intelligence and strategy guidance required to become a “top quartile” performing electric service provider
- Consult with executive leadership and business units throughout the company to target high value process and program improvements that enhance the customer experience
- Research lessons learned and best-in-class practices throughout the electric utility and service provider industries
- Disseminate information throughout the organization making sure it is easily understood and ensuring specific improvements are adopted
- Develop and deliver presentations tailored for different levels throughout the organization including executive management, director, manager, supervisor as well as operational level briefings
- BS/BA Degree plus 7 years minimum experience in Customer Operations/Experience/Market Intelligence
- Experience with statistical analysis including correlation, regression, k-means, satisfaction and propensity modeling
- Excellent computer skills, specifically in Tableau, SPSS, SAS, Microsoft Outlook, Excel, PowerPoint and Word
- Must have excellent planning/organization, analytical and, communication skills and be detail oriented
- Must also have experience generating a team environment and initiative
- MBA, Statistics, Economics, or other Market Intelligence advanced graduate degree desired
- Experience within large Utility Operations
- Advanced Computer system training Business Warehouse
- Experience in Database management
- Knowledge of existing LIPA Customer Information Systems (CAS / EBO)
- Lean Six Sigma Green or Black Belt Certification
- Knowledge of JD Power Customer Perception Survey and Process
16
Director, Customer Intelligence Resume Examples & Samples
- Build and lead WSJ Customer Intelligence team, comprising trusted Customer Intelligence and Insight professionals to work with the DJMG business unit to identify and deliver the data-driven insights required to increase Total Customer Value
- Advise WSJ stakeholders on ways we can combine internal customer data, 3rd party customer data and independent research to improve commercial performance
- Continually evolve and develop the capability and talent within the WSJ Customer Intelligence team to optimise their potential contribution
- Represent the voice of the customer at senior leadership level to ensure that insight is at the heart of decision making on a day to day basis. This would champion the customer, challenge any plans and initiatives that are not customer focused and propose solutions that profitably meet customer needs / wants
- Drive a culture of customer-led thinking across the business, through sharing relevant customer & market research to aid better decision making and action across all functions
- Deliver impact by monitoring and maximising the value of projects where insight plays a significant role. Institute commercial evaluation of all projects at key stages and monitor and report the value outcomes of all projects
- Deliver best in class quality research and insight methodologies by agreeing and prioritising a programme of research & insight to meet DJMG business unit needs
- Develop briefs to meet business and project needs, lead selection of partner research agencies on an ad hoc basis, and manage research agencies and projects to budget, working across the team
- Develop, maintain and broaden internal and external network in order to keep up-to-date on best in class innovations, insight and delivery of experience and to translate evolving insight strategies and priorities
17
National Presales Lead Customer Intelligence Resume Examples & Samples
- As a Omni-channel marketing expert understands the market potential to drive opportunities and initiatives across existing and new client accounts to successful achieve new software revenue quota
- Proactively engages and builds trusted relationships with customers, partners and sales teams such that they can leverage your solution domain expertise in sales engagements
- Delivers standard, customised and/or strategic, senior‐level software demonstrations and presentations outlining how data and analytics is the fuel that makes direct customer communications smarter and delivers higher return on marketing investment
- Ensures the competency of account teams to support sales opportunities in customer centric-organisations and communicates knowledge to other non‐technical sales functions to empower them to position and support solutions
- Technical thought-leader/speaker at events and a meeting moderator / facilitator
- Works closely with the local, regional and global SAS Customer Intelligence community to leverage leading practices
- Works with the local Product Marketing Manager, co‐ordinates and executes the launch of new software products
- Expert and proven technical background with experience of designing and architecting complex data-driven digital marketing solutions. As a domain expert fully understand the architecture and inner workings of a data-driven digital marketing eco-system
- Deep domain knowledge and subject matter expertise for customer analytics and how data and analytics empowers digital and omni-channel customer journey programs
- Ability to conceptualise client needs and translate into specific implementation strategies
- Excellent problem solving, written, oral and interpersonal skills
- Eight years of experience in sales, digital, marketing, business partner relationship development, or technical functions within the technology industry (including related products and services)
- Bachelor's degree, preferably in Business, Computer Science, or other quantitative field related to area of assignment
18
Graduate Customer Intelligence Analyst Resume Examples & Samples
- Proactively identify decision makers in strategic accounts through creative research
- Identify new companies in specific target markets
- As a key member of the team, collaborate with Business Development Representatives to execute account plans according to business priorities
- Results Driven Assignments
- Work towards weekly targets in line with team goals
- Team player with excellent oral and written communication
- Target driven
- Experience using/cleaning external sources of data such as Hoovers and OneSource to validate company information and add new companies
- Bachelors Degree preferred (not essential)
19
Specialist, Customer Intelligence Resume Examples & Samples
- Creates and conducts insightful Space Management presentations to have a leadership position at retail
- Design and execute shelf placement, product mix and store-level strategies that maximize the performance of key brands
- Monitor category performance against customer goals and report results and recommendations
- Understand the principles of Category Management and effectively utilize those on a by-customer basis
- Evaluate product and planogram space-to-sales performance, providing recommendations to drive sales of key brands
- Create scorecards to measure space-to-sales
- Identify trends and conduct root cause analysis to determine actionable recommendations based on applicable data
- Participate in different planning processes, including space allocation, competitive analysis, pre-and post-advertising analysis, and provide recommendations
- Generate insights for category growth and sales opportunities through analytics and market data
- Conducts store visits to analyze market trends and gathers ideas for emerging categories, new items, and other merchandising opportunities
- Identify opportunities from the Space Management tactics and strategies of key competitors
- Be the Subject Matter Expert (SME) in JDA space Planning, including, but not limited to projects, tables, highlights, labels, and layouts
- Update and maintain product data, including bottle imagery
- Create tools and/or processes to maximize resources, consistency, and efficiency
- Contribute to, participate in, and support continuous improvement and technological advancement efforts
- Prioritize projects so that all requests are handled timely and successful
- Track performance of projects to generate reporting of ROI
- Liaison between Space Management department and other internal resources including, but not limited to, Commercialization, Sales, Planning, and IT
- Work with business users and IT in enhancing applications and processes by translating the business needs into IT requirements
- Must manage project timelines, proactively address project problems
- Bachelor’s Degree and at least 2 years of experience in Retail, Sales, and/or Category Management and/or analyzing data OR a High School Diploma/GED and at least 5 years of experience in Retail, Sales, and/or Category Management and/or analyzing data
- Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
- Intermediate level skill in Microsoft Access (for example: importing data, table design, and append queries)
- Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
- Experience with space management tools such as JDA Space Planning and/or Symphony EYC Space Planning
- High attention to detail and accuracy
20
Ymco Customer Intelligence Analyst Resume Examples & Samples
- Work with Customer Intelligence management to develop world class cross-state business intelligence reporting
- Responsible for leading the strategic design and maintenance of business intelligence applications. Identify, research and resolve technical problems. Ensure that the use of business intelligence applications enhances business decision making capabilities
- Demonstrable understanding of Customer Intelligence Management process, value, tools and legal limitations
- Analyze, evaluate and develop recommendations for each category within the network
- Initiate, evaluate & conduct category business intelligence reviews
- Create and analyze schematics, recognize opportunities and develop proposals for improving such schematics
- Analyze data, write descriptive summaries of gathered data, organize and prioritize research for further review by managers and clients
- Conduct ongoing research to ensure complete knowledge of types and sizes, pricing, product sales information, competitive products and sales information
- Must be an integral part of project Scope, Spec, Design, Build, Launch illicit feedback on tools
- Must be able to create and communicate critical path of projects
- Dealing with problems efficiently and effectively with proper communications to all responsible parties
- Ability to analyze, interpret and utilize IRI, Nielsen or chain specific sales information
- Communicates in-house account needs and direction to manager and key account team. Makes appropriate recommendations to improve company business objectives
- Minimum of 2 years of analytical experience is preferred
- Prior retail merchandising experience is highly preferred
- Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) environment
- Prior experience using syndicated data, (IRI, ACNielsen) is preferred
- ProSpace or related space management software
- Must have excellent communication, negotiation, analytical and objection handling skills
- Must have the ability to work with management, colleagues and customers throughout the business and industry at every level
21
Internship Customer Intelligence Resume Examples & Samples
- Introduce, maintain and improve Customer Intelligence tools
- Support with Excel analytics and preparing reports and presentations
- Support of cross-functional follow-up on customer feedback
- A valid work permit for Austria is a prerequisite for this position (Non-EU citizens: please attach the work permit to the application)
22
Ymco Customer Intelligence Analyst Resume Examples & Samples
- Bachelor's Degree and at least 2 years of experience in Retail, Sales, and/or Category Management and/or analyzing data OR a High School Diploma/GED and at least 5 years of experience in Retail, Sales, and/or Category Management and/or analyzing data
- Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
- Intermediate level skill in Microsoft Excel (for example: using VLOOKUP formula, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
