Customer Administrator Resume Samples
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Customer Administrator Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the customer administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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HH
H Hammes
Harley
Hammes
38830 Shanny Courts
Detroit
MI
+1 (555) 287 0991
38830 Shanny Courts
Detroit
MI
Phone
p
+1 (555) 287 0991
Experience
Experience
San Francisco, CA
Customer Administrator
San Francisco, CA
Yundt Inc
San Francisco, CA
Customer Administrator
- Working knowledge with ERP
- Price revision and invoicing according to delivery terms and the exchange rate
- Stock/backlog monitoring
- Shipments tracking according to delivery term
- Check supplier’s acknowledgement in regard to price, delivery date, mode of delivery and packaging
- Good knowledge of English language
- Organize the delivery of the orders, in respect of freight & export condition
Los Angeles, CA
Customer Returns Administrator
Los Angeles, CA
Harris LLC
Los Angeles, CA
Customer Returns Administrator
- Quotes repair/rework prices to customers
- Works on special projects as assigned
- Act as a team leader, providing input and direction to other members of the Customer Returns Department
- Coordinates booking/shipping schedules with planning representative
- Retains accurate records per standard process
- Coordinates resolution of contractual issues
- Tracks bookings for monthly report purposes
present
New York, NY
Customer Collaboration Administrator
New York, NY
Ferry, Huels and Wyman
present
New York, NY
Customer Collaboration Administrator
present
- Identify reasons and trends regarding delivery failures and rejections (master data issues / data alignment, scanning issues) and implement improvement plans
- CPFR (collaborative planning, forecasting and replenishment)
- Report on price adherence & margin maintenance and implement processes and procedures that will ensure a reduction in price overrides and pricing claims
- Relationship building:-
- Facilitate the Customer forecasting process, together with the relevant key account manager,:-
- Collaborate to support Customer Supply Chain strategies (eg. Store vs DC drops)
- Identify if order volume and mix is in line with expectations / promotional and related activity programs
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Carnegie Mellon University
Bachelor’s Degree
Skills
Skills
- Demonstrated Value Stream understanding and the ability to know where to gather information in order to respond to the Customer (as applicable)
- Demonstrated arithmetic and statistical ability
- Demonstrated knowledge / experience in forecasting and planning
- Demonstrated time management skills and the ability to manage more than 1 project at any given time
- Understanding of industry forums (CGC) and the ability to incorporate industry workgroup initiatives / findings into the joint value projects
- An understanding and knowledge of GSK policies and procedures
- An understanding of the FMCG and Pharmaceutical business
- Demonstrated experience creating reports, performing analysis and presenting reports to management
- Demonstrated experience with working with / managing 3PL operations
- Demonstrated leadership / entrepreneurial skills
15 Customer Administrator resume templates
Read our complete resume writing guides
1
Customer Claims Administrator Resume Examples & Samples
- Investigating, validating and processing customer claims within SAP
- Driving the resolution of disputed claims and deductions
- Working closely with Sales & Marketing teams to investigate aged and unresolved claims
- Providing routine claims reporting and reconciliations
- Working in collaboration with cross functional stakeholders within the business and off-shore service providers
- Ensuring company policies and procedures are adhered to at all times
2
Consumer & Customer Complaints Administrator Resume Examples & Samples
- 2-3 Years’ experience within the FMCG industry will be an advantage
- Quality Auditing course will be an advantage
- Knowledge of ERP system Syspro or SAP
- Experience in handling customer/consumer complaints
- Ability to understand and compute mathematical and statistical calculations
- Structured and well orginised
- Working under pressure
- Comfortable around higher management
- Results and action orientated
- Competent writer of reports
3
Customer Business Administrator Resume Examples & Samples
- Ensure accurate and timely update of Sales Planning tools to reflect final deal documentation of trade activities that have been planned and confirmed by the Key Account Manager & Account Managers
- Complete customer forms related to customer activity offers and listing packages; including customer specific deal sheets related to listings, price changes (costing sheets), seasonal programs, and catalogue/brochure creation for customer events and trade shows
- Provide Customer Development Team (CDT) support through Retail Development communication and effectiveness. This includes; activity grid update, Customer commodity & article code update and accuracy and preparation/ recap of retail booking forms
- Source high resolution images for customer presentations and provide requirements that support brand building efforts
- Place / Manage all sample orders for the CDT teams
- Create Purchase Orders for CDT's to enable effective operation of the customer team
- Create Long Term Accruals for customer programs on Walmart and Metro
- Investigate and initiate project opportunities to improve day-to-day activities while demonstrating a continuous improvement and root cause mindset
- University Degree in Business or any related discipline or equivalent combination of education and experience
- Highly developed analytical and problem-solving skills
- Strong interpersonal skills. Must be able to communicate effectively both verbally and in writing
- Highly developed organizational, negotiation and presentation skills
- Strong presentation and negotiation skills combined with excellent problem solving skills
- Proficient in MS Word, Excel, PowerPoint; and knowledge of SAP and Trade Insight tools considered an asset
4
Customer Administrator With German Resume Examples & Samples
- Ensure the on-time and complete entering of orders in the ERP system
- Check trade compliance issues for each order
- Generate order acknowledgements
- Keep a close contact with the sales team and if applicable customers about the status of the order
- Handover documentation requirements to the Documentation Control team and ensure the documentation is delivered complete and on-time
- Conduct data management activities using the ERP
- Responsible for payment terms and fallow up (including bank guarantee requests and dispute resolution)
5
Customer Administrator Resume Examples & Samples
- Commercial compare of quote and customer orders
- Order entry and release order to factories, in ERP systems (JDE, Oracle)
- Procure material with intercompanies or 3rd party suppliers
- Check supplier’s acknowledgement in regard to price, delivery date, mode of delivery and packaging
- Receipt the goods, label and handle packages for local shipments/ consolidations
- Customs clear non-EU goods and export deliveries
- Organize the delivery of the orders, in respect of freight & export condition
- Shipments tracking according to delivery term
- Price revision and invoicing according to delivery terms and the exchange rate
- Issue certificates of quality, conformity and warranty
- Handle the orders for repairs/replacements under warranty
- Stock/backlog monitoring
- Prepare qualification forms/documents for bids
- Intrastat declaration
6
Temporary Customer Returns Administrator Resume Examples & Samples
- Reviews all incoming documentation for accuracy and export compliance
- Reviews Technician’s Teardown report
- Communicates with customers when needed regarding technical issues
- Interprets contractual requirements, interface with Engineering to resolve technical issues and with other departments to resolve customer order problems
- Obtains and submits customer requested information
- Coordinates booking/shipping schedules with planning representative
- May screen and interview candidates for employment
- Data gathering as needed
- Trains other Customer Return’s Administrators
- Ability to compose customer correspondence
- Ability to work as a team member
- Able to lift heavy parts and boxes
- Preferably 2-3 years in repair administration in aviation, automotive or similar industries
7
Customer Administrator With German Resume Examples & Samples
- Generate and send order acknowledgements
- Keep a close contact with customers to inform of any delays and problems
- Handover documentation requirements to the Documentation Controlling team and ensure the documentation is delivered complete and on-time
8
Customer Due Diligence Administrator Resume Examples & Samples
- Hold a university degree
- Are familiar with Anti-Money Laundering/Combating Financing Terrorism/Customer Due Diligence (AML/CTF/CDD) rules and regulations
- Are familiar with Microsoft Office packages (Word and Excel)
- Are fluent in English (both oral and written)
- Are proactive, focused attitude towards work and able to consistently meet deadlines
- Have high level of accuracy and attention to detail, with sound analytical, research and investigation skills
- Have strong communication skills, both verbal and written and a very strong customer service orientation
- Have strong multi-tasking and prioritisation skills
- Are able to work on own initiative but also work very well as part of a team
9
Customer Administrator With Spanish Resume Examples & Samples
- Ensure the on-time and complete entering of the orders in the ERP system
- Expedite factories and make sure items are delivered on-time and complete
- Maintain accurate and updated order logs
- Logistics (including data-management on “kicked-over” orders)
- Arranging and coordinating customer approvals and inspections as required
10
Customer System Workflow Administrator Resume Examples & Samples
- This Customer Service Workflow Administrator can be based in one of the following locations: Cedar Rapids, IA; Centerville, IA or Madison, WI
- Responsible for the daily assignment of system generated tasks and provides real-time monitoring to ensure optimal day-to-day workflow and completion
- Works closely with others to extract data from transactional databases and produces metrics and reports to be presented to managers and executives for decision making
- Responsible for creating and maintaining data sources. Mines, analyzes and reports on large and complex data sets
- Acts as subject matter expert for tasks, their causes, impacts, priority, and required resolutions and serves as primary point of contact for employees and leadership
- Works closely with leadership to assess skills of employees and determine opportunities for continued growth and development in order to optimize workforce
- Maintains an understanding of department processes and system operations
- Makes recommendations for continuous business procedures improvement and collaborates with staff and leadership to implement
- This position requires a four year degree from an accredited college or university, with emphasis in business administration or related area and three years of technical and/or professional experience. In the absence of a degree seven years of related experience is required
- Experience in performance process improvement, project management, customer contact operations or related area preferred
- Demonstrated ability to create complex documents, spreadsheet analyses and models, and advanced graphics. Proficiency in full suite of Microsoft Office tools, including expertise in Excel and Access
- Knowledge of report writer tools preferred (e.g. SQL, Cognos)
- Demonstrated strong analytical skills
- Demonstrated effective interpersonal, verbal, and written communication skills
- Working knowledge of call center workforce management systems preferred
- Ability to work in a diverse work environment
- NOTE: All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check
11
Administrator, It-customer Resume Examples & Samples
- This position will provide support to the operations group to optimize efficiency of equipment, systems and personnel
- Provide system solutions to operating requirements using personal analytical skills as well as knowledge of hardware and software systems in order to facilitate production processes and enhance productivity
- Resolve production issues related to system application within the warehouse environment using technical skills, hardware and software knowledge and troubleshooting techniques to maintain the expected system performance and production levels
- Maintain systems-related equipment in optimum operating condition using inspection and testing methods, hands-on adjustments and outside support in order to minimize equipment downtime and optimize efficiency
- Train production employees to perform their job responsibility regarding system applications using training aids and operating procedures developed
- Support computers system (hardware and software) and office equipment for operations
- Assess and repair PCs and peripherals requiring service to return them to full functionality
- Configure PCs hardware and software to required specifications
- Maintain all connections between PCs and network, troubleshooting applications and related problems
- Maintain assets for supported Ryder IT group. Ensure PCs have licenses for applicable software
- Provide technical support for IT applications-Internal Reporting, Time Tracking and back-end SQL-Style databases
- Respond to Help Desk requests within required response time
- Provide analysis of Help Desk requests as needed
- Exercise and maintain Ryder IT policies and strategy in accordance with current Ryder business practices and strategies
12
Multilingual Customer Administrator Resume Examples & Samples
- Understand Client Policies and Guidelines
- Familiarize themselves with or be very interested in media products as defined by the client (Music, TV Shows, Places, Books, Authors)
- Make decisions according to the defined Policies and Procedures
- Identify improvement opportunities in work flow and suggest solutions
- Interface effectively with other internal and Client teams
- Search and determine relevancy of the material via available search engines
- Strong read and write skills in English and one of the following languages – Arabic, French, Thai, Portuguese
- Strong knowledge of pop culture, music, TV shows, places, books and authors is a must
- High level of proficiency in utilizing search engines such as Google and Bing
- Ability to work analytically within a problem-solving environment
- Detail orientation and client focus
- Passionate about the internet
13
Customer Returns Administrator Resume Examples & Samples
- Quotes repair/rework prices to customers
- Ensures accurate order entry in compliance with customer’s Product Support Agreements
- Retains accurate records per standard process
- Coordinates resolution of contractual issues
- Tracks bookings for monthly report purposes
- Processes weekly reports and follow up with FAA repair stations for status updates
- Coordinates general problem resolutions on orders
- Works on special projects as assigned
- Excellent data entry, word processing, MS Office skills
- Ability to train junior level Customer Returns Administrators
- Act as a team leader, providing input and direction to other members of the Customer Returns Department
- Ability to make educated decisions based on training and company objectives with little supervision
- Excellent communications skills are essential
- Prefer Bachelor’s degree. High School diploma required,
- Minimum of 4 years demonstrated accomplishment in the field of Customer Service, Customer Returns, as well as leadership/training
14
Customer Requirements Administrator Resume Examples & Samples
- Contact customers based on contractual requirements regarding accessorial charges in a timely manner; collect data such as authorization information to ensure billable charges are collectible
- Input accessorial or other charges on customer websites as required and within time guidelines
- Follow up on and fulfill customer requests to obtain proof of delivery or bills of lading and resend invoices as requested
- Process accessorial events through the queue to ensure correct billing practices in a timely manner in accordance with customer requirements
- Verify shipper billing profile to validate accurate customer information. If correction is needed, follow up with Account Receivable Analyst, the billing department and/or leadership to update
- Research and resolve accessorial concerns within billing standards according to customer requirements
- Research and process customer overcharge claims, continuously working to improve processes through quality and technology
- Perform additional responsibilities as assigned by management; work on projects or research as requested by management
- Skills: A good understanding of Microsoft Office including Word and Excel; strong customer service and time management/prioritization skills; good verbal and written communication; thorough and detail oriented; ability to work under pressure and/or with strict time restraints; good interpersonal skills; ability to work on various projects at once/flexible and willing to learn new skill sets
- Experience Required: One to two (1�2) years customer service experience or equivalent work experience
15
Customer Feedback Administrator Resume Examples & Samples
- Demonstrated use of GSK essentials
- Managing customer complaints that are received at the Medical Device site,
- Logging of complaints into the SAP system,
- Co-ordination of various department investigation and response to complaints,
- Review of complaint trends and appropriate action of same
- Generation of annual reviews for Medical Device customer complaints
- The role also involves working within the quality systems team on
- Quality Metrics
- Level 1 Auditing
- Continuous improvement in Quality team processes-
- Read and understand Standard Operation Procedures applicable to role
- Report all accidents, incidents and any EHS issues using the appropriate process /system to your line manager or, if required, the Occupational Health Advisor
- Maintain work area in an inspection ready state and clean as you go to maintain good safe housekeeping standards
- Be aware of the impact of your job activities on EHS issues
- Ensure all engineering changes made have safety considerations and best practices as core attributes
- Ensure basis of safety files are available and up to date for processes
- Familiarization with products manufactured in the Medical Device Value Streams
- Thorough knowledge of site quality system
- Demonstrated ability to problem solve
- Demonstrated ability to effectively plan work and to manage projects
16
Customer Collaboration Administrator Resume Examples & Samples
- Minimum requirement is a Relevant tertiary qualification preferred in Supply Chain
- Minimum of 3-5 years working experience in inventory planning / replenishment / logistics in Healthcare environment
- Proficient in Microsoft Excel, MS Word, Presentation
- IncoTerms, Export and Customs training
- Demonstrated knowledge / experience in forecasting and planning
- Demonstrated experience with working with / managing 3PL operations
- Demonstrated experience creating reports, performing analysis and presenting reports to management
- Demonstrated arithmetic and statistical ability
- Knowledge and understanding of the CPA, Competition laws, Logistics - MCC / Compliance requirements and implications of these
- Understanding of industry forums (CGC) and the ability to incorporate industry workgroup initiatives / findings into the joint value projects
- An understanding of the FMCG and Pharmaceutical business
- An understanding and knowledge of GSK policies and procedures
- Working experience with Channels and Customers - understanding the Category / Brand / SKU portfolios for each as well as the various Logistics requirements of each
- Demonstrated Value Stream understanding and the ability to know where to gather information in order to respond to the Customer (as applicable)
- Demonstrated time management skills and the ability to manage more than 1 project at any given time
- Demonstrated leadership / entrepreneurial skills
- Relationship building:-
- Develop strategic relationships with key contacts within the customers supply chain
- CPFR (collaborative planning, forecasting and replenishment)
- Customer inventory optimisation vs JIT
- MOQ / MOV parameters
- GSK delivery optimisation
- Deployment of products knowledge and logistics initiatives to assist the Customers Supply Planner replenish from Customer DC to store
- Conduct logistics analysis to:-
- Ensure compliance to agreed case fill rates, delivery requirements, turn-around-time, scan rate KPI, first-time-on-time delivery
- Identify reasons and trends regarding delivery failures and rejections (master data issues / data alignment, scanning issues) and implement improvement plans
- Track deliveries and solve queries
- Assess NOD vs NDD and ensure adherence to order vs delivery lead times
- Provide a link between GSK, Customer and GSK’s 3PL :-
- Ensure compliance to agreed / requested Customer delivery requirements
- Collaborate to support Customer Supply Chain strategies (eg. Store vs DC drops)
- Conduct Cost-to-serve analysis and identify opportunities with targeted savings:-
- Outbound costs
- Reverse logistics costs
- Lost sales, due to logistics issues (point 6 above) costs
- Customer delivery requirements costs
17
Customer Master File Administrator Resume Examples & Samples
- Process terminal work requests involving system account information
- Perform log in, make changes, log out, follow up and filing of work requests
- Research and update the data integrity of customer master files and auto rating programs
- Assist with pricing systems analysis
- Assemble and mail correspondence to Roadrunner customers
- Participates in proactive team efforts to achieve departmental and company goals
- Provide customer service for website users both within & outside of Roadrunner Transportation Systems to assure proper online rating and site access
18
Customer Business Administrator Resume Examples & Samples
- Complete customer forms related to customer activity offers and listing packages. This includes customer specific deal sheets related to listings, price changes (costing sheets), seasonal programs, and catalogue/brochure creation for customer events and trade shows
- Provide Customer Development Team (CDT) support through Retail Development communication and effectiveness. This entails activity grid updates, Customer commodity & article code update and accuracy and preparation/ recap of retail booking forms
- Proficient in MS Word, Excel, PowerPoint
- Knowledge of SAP and Trade Insight tools considered an asset
19
Global Customer Enablement Administrator Resume Examples & Samples
- Responsible for the distribution, validation of customer Welcome Letters as part of the shipment completion (software deliveries and electronic product shipments) both during and at quarter end, working with Sales Operations
- Responsible for global internal and external communications such as quarterly newsletters, facilitating and managing the maintenance and outages communications templates and internal information sharing
- Responsible for the ownership and maintenance of Support Delivery technical contacts for outages/maintenance communication and Newsletters
- Contribute to and improve processes and procedures to provide high quality services both internally and externally
- Ensure effective collaboration with other teams/divisions such as Support/Operations, PS, Sales, Commercial Operations and Cloud Operations
- Provide high quality service to customers and colleagues across all regions
- Perform and manage the day to day tasks such as internal and external communications, and reporting
- Develop and implement processes and procedures to provide high quality services both internally and externally
- Generate ideas and implement methods to improve GCS procedures
- Prioritize ongoing as well as ad hoc Admin Team tasks in right way
- Be flexible supporting various internal groups across time zones
- Ensure effective collaboration by the Customer Enablement Team with other teams/divisions in execution of tasks
- Ad Hoc projects and process improvements related to Global Customer Enablement
- Documentation Control – responsible for keeping internal and external documents available and up to date (including documenting internal processes)
- Decommissioning of legacy tools – for example when Support needs to go offline run a project to manage all aspects of this such as communications to customers, working with IT on technical actions, checking Support awareness and input
- Ensure correct communication towards team members in terms of daily team work, sharing information, sharing workload, adjusting schedules and holidays with the relevant back up persons
- Master Contact List Management: managing bounces and unsubscribes, adding users, performing list reviews, managing templates and improving contact management processes
- A thorough understanding and ability of delivering exceptional Customer Service
- Problem solving competencies
- Ability to motivate and influence
- Ability to thrive in a high pressured environment, stress resistant
- A Professional, honest, innovative and self-motivated individual
- Ability to multitask and delegate effectively
- Demonstrable ability to work as part of an international team
- Excellent process management and organizational skills
- Excellent presentation and negotiation skills
- Understanding of Customer Experience Management
- Willing to work out of hours as required to fulfill the responsibilities
- Experience and proven success within a leadership role
- Experience with Salesforce.com or like CRM
- An understanding of the benefit of IT Service Management
20
Customer Data Administrator Resume Examples & Samples
- Creates and maintains accurate Customer Master Data for all customers. This data includes, but is not limited to: billing/shipping addresses, price files, marketing promotions, freight, initial credit limit set-up, and field sales assignment.
- Validates and creates account data for new customers with information supplied by Field Sales, Customer Service, Strategic, Government and/or Web departments.
- Validates and updates account data for existing customers with information supplied by Field Sales, Customer Service, Strategic, Government and/or Web departments.
- Updates account data as required by territory realignment.
- Reviews shipping fees, making adjustments for errors caused by incorrect addresses in the system
- Experience and working knowledge of Microsoft Office, PC, and email applications
- Attention to detail with the ability to understand the importance of accurate data entry
- Ability to follow the steps of a process to completion
- Ability to comprehend information from oral and written documentation
- Good written and verbal communication skills
- Ability to work as a part of a team as well as independently
- SAP experience helpful
- High school diploma required plus one to two years of experience in a B2B customer service environment with a focus on office operations and data entry preferred, or equivalent combination of education and experience
