Customer Loyalty Resume Samples

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K Kassulke

Kayla

Kassulke

1460 Terrence Estate

Chicago

+1 (555) 967 0751

1460 Terrence Estate

Chicago

Phone

p +1 (555) 967 0751

Experience Experience

Houston, TX

Customer Loyalty Manager

Houston, TX

Beier-Schumm

Houston, TX

Customer Loyalty Manager

Perform all people management duties including recruitment, staff development, team building and performance reviews
Monitors team performance and ensures that all SLAs and performance metrics are met
Work closely with other Customer Loyalty managers to discover best practices and drive global consistency
Responsible leading the team of specialists to provide superior support in all aspects of purchasing products via eCommerce, and high-value customer service
Responsible for championing the Global Service Quality program overall within Customer Loyalty
Ensure customers are responded to, exceeding expectations in a timely manner within the agreed global and regional SLAs
Responsible for providing direction, coaching and development of Customer Loyalty specialists. Serve as the main escalation point for customer escalations, inquiries and customer satisfaction

Boston, MA

Customer Loyalty Leader

Boston, MA

Kuhn-Ankunding

Boston, MA

Customer Loyalty Leader

7) Lead telemarketing team to conduct telemarketing surveys, analyze and report survey result
5) Lead internal survey projects including field engineer satisfaction survey and facilitate improvement project
6) Lead customer loyalty team to conduct customer loyalty surveys, analyze and report loyalty result, lead improvement projects
4) Customer complaint management. Define customer complaint handling process, lead team to facilitate complaint handling and escalation. Analyze common issues and drive improvement
1) Build up service customer loyalty management system, lead NPS mechanism, design and conduct customer surveys to collect customer voice
3) Implement customer loyalty program and lead customer loyalty projects cooperating with all functions in the organization, ensuring that related functions engage the new initiatives or improvement actions
2) Identify new business opportunities or improvement areas through customer data collection and analysis to increase customer loyalty and thus generating further sales

present

Los Angeles, CA

Customer Loyalty Assistance Team Lead

Los Angeles, CA

Denesik, Gulgowski and Hirthe

present

Los Angeles, CA

Customer Loyalty Assistance Team Lead

present

Oversee and collaborate with Goodwill Data Analyst in tracking, reporting and performing trend analyses
Collaborate with the Warranty and Product Quality Team in identifying and resolving cost driving product and process opportunities
Analytical and conceptual thinking – using logic and reason, creative and strategic
Benchmarking and staying informed of industry trends to ensure program alignment and competitiveness
Validate adherence to company policies regarding the use of company resources
Integration – joining people, processes or systems
Lead the Goodwill Team in ensuring dealer adherence to Goodwill Program and budget

Education Education

Bachelor’s Degree in Statistics

Rowan University

Bachelor’s Degree in Statistics

Skills Skills

Strong attention to detail and quality service
Ability to manage multiple projects simultaneously
Positive, nothing is impossible attitude and ability to find creative solutions to problems
Overseas study or working experience an asset
Exceptional communication and problem-solving skills
Direct experience managing customer loyalty initiatives/programs is
2-4 years of work experience in sales marketing, or customer facing roles
Bilingual (English/French) an asset

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15 Customer Loyalty resume templates

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Customer Loyalty Incentives, Snr Manager Resume Examples & Samples

Educated to degree level, ideally with a business or marketing degree
Demonstrable experience in guest loyalty program management and strategy planning
Experience in cross functional stake holder management
Experience in execution of loyalty campaigns and evaluation
Experience in the management of agency / 3rd Party Suppliers
Experience of incentive strategies in European markets an advantage, but not essential
Analytical skills, specifically in the areas of financials and guest data
Ability to interpret complex data, identify conclusion and recommend course of action
Clear and articulate communicator

Customer Loyalty Manager Resume Examples & Samples

Minimum of 5 years+ experience preferably in a customer retentions/loyalty capacity within a multisite FMCG organisation (preferably retail)
Loyalty experience ideally to include CRM/Customer Insight/Direct Marketing/Digital Marketing
Knowledge of database quality management, campaign management, customer segmentation and campaign reporting essential
Good understanding of planning and implementing brand-lead marketing plans
Proven ability to project manage and multi-task complex projects and deliver results
Proven ability of delivering results through others (internally and externally) within tight timelines and to a consistently high standard
Excellent communication, interpersonal and presentation skills
Capability to present to senior management within the organisation
Strong analytical skills with ability to support all initiatives with various metrics
Ability to interpret customer insight and use it to develop customer strategies
Ability to operate in a fast moving environment with the flexibility to adapt and change quickly
Experience in relationship management of outsource partners
Ability to combine strategic vision with the day to day needs of the business. Ability to balance long and short term priorities
Knowledge of responsibilities around protecting the consumer and the business around data protection
Some technical background preferable. Excellent Microsoft skills, Word, Excel, PowerPoint

Customer Loyalty Manager Resume Examples & Samples

Responsible leading the team of specialists to provide superior support in all aspects of purchasing products via eCommerce, and high-value customer service
Responsible for providing direction, coaching and development of Customer Loyalty specialists. Serve as the main escalation point for customer escalations, inquiries and customer satisfaction
Monitors team performance and ensures that all SLAs and performance metrics are met
Identify trends and opportunities to improve customer experience and operational efficiency at a global and regional level
Responsible for championing the Global Service Quality program overall within Customer Loyalty
Ensure customers are responded to, exceeding expectations in a timely manner within the agreed global and regional SLAs
Ensure high level of customer satisfaction by fairly resolving escalated issues and take appropriate corrective action. Builds and maintains customer and organizational relationships specific to regions
Participate in business/project planning with other functional teams to ensure readiness for customer support including processes, systems and policies requirements
Work closely with other Customer Loyalty managers to discover best practices and drive global consistency
Perform all people management duties including recruitment, staff development, team building and performance reviews
Monitor team performance and takes appropriate corrective action. Plan and manage team capacity and optimally distribute workload and coverage
Translate high-level organizational goals into team and individual goals for staff
Promote the brand of Customer Loyalty within Autodesk, and maintain a positive, professional, service-oriented image. Provide coaching and feedback to peers, colleagues and direct reports that champion customer experience
Participate in projects and initiatives representing Customer Loyalty globally

Team Manager, Customer Loyalty Resume Examples & Samples

Provide opportunities to a team of high potential representatives, enabling them to develop new skills and increase their business knowledge by clarifying expectations, offering instruction and advice and providing support and feedback
Assist in developing and maintaining an effective variable compensation program to incent the team members to retain profitable accounts while following ADT policies and procedures
Consistently seek and disseminate information regarding the current responsibilities and procedures of the team and external conditions affecting the work
Communicate relevant information about decisions, plans and activities, giving direction and enabling the unit to effectively and knowledgeably carry out their responsibilities
Monitor the progress and quality of the work and the effectiveness of the unit
Work in close conjunction with other areas of the company including the SSOs, MIS, OST and Collections to maximize loyalty efforts
Work side-by-side with the Quality and Training Manager to assist in identifying training/quality issues and report data monthly
Manage proper call control techniques to promote profitability and control costs without adversely impacting customer satisfaction
Facilitate the constructive resolution of conflict, encourage cooperation, diversity and teamwork to build a successful, cohesive unit within the ADT organization
Identify operational/systematic situations or potential issues and implement solutions to resolve issues in a timely manner
Other duties as assigned, including but not limited to, account research and follow-up, special projects, etc
High School Diploma required
2 year college degree preferred
Two (2) years experience in a customer service related position
Two (2) years experience in a supervisory capacity, preferably in a service environment managing non-exempt level employees
Managerial and excellent communication and interpersonal skills required
Must be PC proficient
Must have understanding of call center dynamics and key measurements
Some knowledge of telephony capabilities CMS, CenterView

Director, Customer Loyalty Resume Examples & Samples

Lead all aspects of the Zoetis loyalty program office and continue to drive platform usability and sales to meet/exceed customer needs and financial targets. Envision other areas where digital sales can create opportunities such as OTC, Retail, Home Delivery, etc. and drive vision for the organization
Become the loyalty ‘Product Manager’ who can manage the strategy, ideation, product roadmap, customer-experience, and go-to-market approach for loyalty
Partner with other colleagues from the digital strategy team as well as the customer experience team to ensure that the loyalty program is aligned with the organizational roadmap for both digital and customer experience
Work with IT and US Center of Excellence/Business Operations for a ‘One Zoetis’ alignment
Manage program budget to ensure spend rates and transparency
Own all aspects of Metrics and Measurements for the program
Manager one staff level colleague directly, and matrix management and influence across the organization of additional resources
10+ years’ experience in product management, digital, marketing, or related experience with the last 5 years’ experience focused directly on managing a successful customer loyalty program
Deep knowledge of loyalty platforms and experience in managing these platforms ideally in both the B2C (retail) and B2B space
Experience with lean start-up, design thinking and agile development methodologies
Understanding of technical concepts and platforms and how they translate into meaningful commercial opportunities
Ability to simultaneously manage and provide leadership on numerous projects, demonstrated ability to work in high performance teams
Expertise in marketing (digital) campaigns that drive monetization and conversion
Demonstrated ability to engage and manage through influence across multiple US Species Business Units and enabling functions
Agility, adaptability, problem-solving skills, strong interpersonal skills and excellent written and verbal communication skills

Customer Loyalty Assistance Team Lead Resume Examples & Samples

Lead and oversee all aspects of the Customer Loyalty Assistance Program including program and process development, dealer self-authorization program and audit process and procedures
Lead the Goodwill Team in ensuring dealer adherence to Goodwill Program and budget
Benchmarking and staying informed of industry trends to ensure program alignment and competitiveness
Collaborate with Goodwill Data Analyst, Warranty and Product Quality Teams to forecast Goodwill spends and cost savings
Lead the Goodwill Supervisor and Goodwill Analysts in developing and implementing strategies to ensure compliance with Goodwill and Volkswagen Warranty Policies and Procedures
Oversee and collaborate with Goodwill Data Analyst in tracking, reporting and performing trend analyses
Collaborate with the Warranty and Product Quality Team in identifying and resolving cost driving product and process opportunities
Partner with key stakeholders and corporate executives in aligning the Goodwill budget with corporate objectives and expectations
Collaborate with Warranty Analysts and Auditors to ensure (Saga and WISE) alignment to AG business processes and policies
Collaborate with Field Team to develop and share best practices regarding Goodwill decisions and expenses
Represent the Customer Loyalty Assistance program at National Service Dealer Council meetings
Provide Program performance reports to Executive Leadership
Define, establish and maintain a communication process to keep the dealer and field organization informed of program trends, important dates and administration improvement opportunities
Develop and maintain Goodwill training and empowerment process within contact center, field, and dealer organization
Develop, implement and manage Goodwill Quality Assurance Program for Goodwill Analyst and WISE Team
Validate adherence to company policies regarding the use of company resources
Using statistical analyst, determine the optimal goodwill offer type and amount for increased customer brand retention
Provide monthly updates to VWAG outlining spend
Support annual factory audits and implement cost controls to ensure claim accuracy
Lead and facilitate Goodwill calibrations with CARE department and Field colleagues
Ensure proper TREAD documentation and processes: vehicle fire, rollover, injury, fatality, and property damage
Access and respond to all allegations of improper airbag deploy/non-deploy, brake failures, unintended acceleration and other sensitive cases
Understand, track, and react to Vehicle Owner's Questionnaires (VOQs)
Support Product Liaison with the coordination of vehicle inspection with dealers, customers, and salvage yards
Ensure that proper and factual case reports are generated and escalated internally
Leadership – inspire and leading large teams to achieve results
Strategic thinking – focus on the long term influence of actions and how they impact and influence the organization
Innovation - demonstrates creative thinking and takes calculated risks to drive new practices and products that create value and give us a competitive advantage. Challenges the status quo
Trust - fosters an inclusive, trust-based culture by promoting behavior and competence that enables success
Performance Driven- focuses on highest priorities and maintains a sense of urgency to achieve goals and improve business results
Advance communication skills – interpersonal, presentation and written communication at an executive level
Relationship building - ability to build effective relationships as a way to achieve results
Influencing and negotiation skills - using data and experience to influence people and process in order to achieve results
Complex problem solving – ability create unique solutions independently where there is ambiguity
Experience in data analytics/reporting

Senior Analyst Customer Loyalty Resume Examples & Samples

At least 3 years of experience in a role that requires complex data analysis
Ability to lead large cross-functional initiatives with minimum guidance
Resourceful, creative thinker; proactive in suggesting improvements and ideas
Preference for someone with transportation and/or loyalty experience
Understanding of various types of airline data preferred
CRM background preferred
Ability to understand a large and complex dataset and derive meaningful insights from it
Excellent communication skills. In particular, the ability to discuss and present complex quantitative observations in simple and clear language
Ability to work effectively in a teamwork environment
Strong commitment to delivering high quality
Ability to manipulate a large and complex dataset in Excel using Pivot Table or various conditional statements (necessary)
Ability to write data queries using SAS or SQL (desired)

Customer Loyalty Leader Resume Examples & Samples

1) Build up service customer loyalty management system, lead NPS mechanism, design and conduct customer surveys to collect customer voice
2) Identify new business opportunities or improvement areas through customer data collection and analysis to increase customer loyalty and thus generating further sales
3) Implement customer loyalty program and lead customer loyalty projects cooperating with all functions in the organization, ensuring that related functions engage the new initiatives or improvement actions
4) Customer complaint management. Define customer complaint handling process, lead team to facilitate complaint handling and escalation. Analyze common issues and drive improvement
5) Lead internal survey projects including field engineer satisfaction survey and facilitate improvement project
6) Lead customer loyalty team to conduct customer loyalty surveys, analyze and report loyalty result, lead improvement projects
7) Lead telemarketing team to conduct telemarketing surveys, analyze and report survey result
8) Team performance management, people management and development
9) Chengdu site leader for security、EHS、QMS、ISMS and other site activities. Lead call center people development plan
2) Minimum 5 year experience in the fields of customer service management, customer loyalty/relationship management, customer satisfaction survey management, especially in a business environment
3) Strong project leadership. Minimum 1 year experience in cross function project management
4) Rich knowledge in lean 6sigma and Fastworks
5) Strategic thinking and result orientation. Proven skills of driving change across organizations
6) Strong communication skills – active listening, writing, negotiation, influencing and presentation sills – one on one and within a group situation
7) Excellent analytical skills with strong sensibility on internal and external customer needs
8) People management skills, ability to achieve results by leading a team or dealing with people from different functions
9) Self-motivated and capable of working independently and in a team environment
10) Good English language skills in both written and spoken
11) Excellent PC skills, with good working knowledge of MS Office applications especially Excel and PowerPoint

Senior Analyst Customer Loyalty Resume Examples & Samples

Strong organization, consensus building and creative problem solving skills
Exceptional project and event management skills with high attention to detail
Ability to remain calm under pressure and navigate changing situations
Innovative problem solver who can take an idea from conception through execution
Poise and professionalism for engaging with top American customers
Ability to execute multiple projects concurrently in a fast-paced environment with minimal supervision and prioritize opportunities
Outstanding interpersonal, communication and relationship management skills
Excellent conceptual and analytical thinker
Strong written and verbal communicator with the ability to clearly convey thoughts and opinions in a variety of forums including presentations to senior management, discussions with external partners and interactions with peers
Must be proficient in MS Excel and PowerPoint, knowledge of MS Access, Cognos, or Teradata a plus
BA/BS required, Knowledge of AAdvantage program and experience in Marketing, Sales, Hospitality, or CRM is helpful
Level to be determined based on qualifications and experience of candidate

Senior Analyst, Customer Loyalty & Insights Resume Examples & Samples

Performs, develops and implements operational activities that impact important components / processes of the specified Customer Loyalty and Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion and/or consumer research such as
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines
Master's Degree OR MBA
Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives)
Experience identifying operational issues and recommending and implementing strategies to resolve problems

Senior Analyst Customer Loyalty & Insights Resume Examples & Samples

Bachelor’s Degree and at least 2 years of experience in the Walgreens' MARP program OR a Bachelor's Degree and at least 3 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis OR High School Diploma / GED and at least 6 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis
Experience with MS Office Suite
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors

Senior Analytics Manager, Customer Loyalty Resume Examples & Samples

Performing and running analysis of data using analytical and statistical tools such as SQL and/or SAS to uncover insights in customer behavior and business profitability
Leading analytical projects being responsible for the deliverable in individual capacity or leading a team of analysts– including analysis design, execution process, development and delivery of business and/or customer insights
Developing targeting recommendation and test plans to optimize multi-channel campaigns (direct mail, email, in-store, online/digital) - this may include audience targeting, product and offer recommendation, multi-channel contact cadence, performance analysis and insights/recommendation development, etc
Bringing to bear data and analytics to generate insights to inspire and develop innovative personalization strategies
Analyzing customer segments, building-out customer profiles, including adhoc or custom requests to internal business partners and presenting to the leadership in a top-down manner
Handling multiple projects in an exciting environment

Customer Loyalty Specialist Resume Examples & Samples

Strong critical thinking and troubleshooting skills
Writes and communicates clearing and effectively
Resourceful and creative when solving problems and developing ideas
Adapts and learns new technology quickly and easily, including new applications and tools
Thrives in a collaborative team environment and also works well independently
Curious and passionate about learning new skills and subjects
Displays a service-oriented attitude
Comfortable interacting via social media channels
O Fields customer inquiries through various channels including phone, web form, email, live chat, discussion forums, and social media. Handles complicated customer issues with patience and perseverance

Customer Loyalty Manager Resume Examples & Samples

College degree preferred, but not required
5 years of experience in similar role, sports endurance industry preferred
Staff supervisory experience required
Strong customer service skills and ability to interface with all staff effectively and efficiently
Proficient in MS office, strong Excel skills a plus
Ability to travel is required

MD Customer Loyalty & Insights Resume Examples & Samples

4 year BA/BS Degree
MBA or Masters in Customer Insights or commensurate job experience
Consulting, consumer research, customer behavior, data analytics
Loyalty and or Digital marketing experience
Strong leader who recruits and develops an exceptional team of leaders. Allows team to shine but steps in as necessary
An unrelenting voice of the customer and the employees who provide the program’s and airline’s customer experience/benefits
Comfortable in continuing the evolution of the AAdvantage program so it is relevant, competitive, balanced in its value exchange with customers, yet reimagined through the aggressive use of data, research, analytics and insights
Strong analytically and endlessly curious to unlock insights from rich data sources to achieve sustainable competitive advantage. Examples include

Head of Customer Loyalty Solutions Division Mobile Services Resume Examples & Samples

Drive and develop Wirecard's Customer Loyalty Products on a global scale
Manage and grow an international team of currently 15 individuals to ensure in-quality, at-cost and in-time delivery of standard and bespoke loyalty solutions
Strategically develop loyalty services within Wirecard's overall value added services portfolio
Work with other divisions in order to ensure the connectivity of the loyalty solutions to Wirecard's payment services and other value added services
Acquire and work with strategic partners globally
Being responsible for the overall software architecture and fit into the Wirecard ecosystem
Manage relationships with sales units in order to ensure broad market exposure of Wirecard's loyalty solutions
Present Wirecard's loyalty solutions both internally and externally

Customer Loyalty Manager Resume Examples & Samples

Recognized university degree
Overseas study or working experience an asset
2-4 years of work experience in sales marketing, or customer facing roles
Direct experience managing customer loyalty initiatives/programs is a plus
Exceptional communication and problem-solving skills
Strong attention to detail and quality service
Positive, nothing is impossible attitude and ability to find creative solutions to problems
Ability to manage multiple projects simultaneously
Bilingual (English/French) an asset

Global Service Products & Customer Loyalty Director Resume Examples & Samples

Bachelors Degree and, ideally, an MBA or related professional experience
At least 12 - 17 years previous marketing experience. Must have attained the role of Sr. Manager/Director in previous assignments
Previous capital equipment, medical device service / service marketing experience preferred. Advantageous to have some technical understanding of Radiation Therapy and medical imaging technologies
Broad marketing and commercial experience that includes a strong combination of strategy, competitive analysis, market research, pricing, services legal agreements, and an understanding of service workflow and organizational structure
Must have excellent oral and written communication skills and be able to develop positive business relationships with all functional areas within Accuray as well as the medical community and Accuray customers
Experience with Voice of the Customer qualitative and quantitative market research techniques
Successful track record demonstrating the ability to work within a highly matrixed organization to lead and influence global change; multicultural experience to enable effective working across geographically dispersed teams
Experience identifying and acting on insights gained from understanding the drivers of customer satisfaction and loyalty
Advanced financial skills, including an understanding of service P&L accounting
Ability to lead and manage a cross functional team and work collaboratively with people across functions, regions and cultures
Ability to effectively communicate deadlines, updates, issues and accomplishments, concisely, clearly and in ways that motivate others and build team spirit
Results-focused with a track record of consistent achievement
Flexibility to work early and late hours to collaborate with global team members. Some travel required
The successful candidate will demonstrate the following capabilities

Senior Customer Loyalty Manager Resume Examples & Samples

Work closely with enterprise to understand key retention and customer satisfaction issues and translate them into operational programs
Leverage customer, financial and churn data to inform decisions and business cases in support of Churn and Loyalty initiatives
Responsible for conducting and guiding data mining, predictive modeling, applying advanced mathematical and statistical concepts to interpret results and identify correlations and make recommendations based on insights
Accountable for and directs others in creation of all project communications. Directs others in the facilitation of team and project meetings
Identifies potential risks across a broad number of individual projects and programs and establishes communications and mitigations to address them. Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leadership and executive level in both planned and ad hoc scenarios
Influence and guide executive decision-making through logical presentation, argumentation and defense in order to optimize company value and risk-return profile. Including understanding what is important to different stakeholders in the business and ensures that their interests are protected as well as the overall program objective throughout project planning and execution
Defines scope of Programs. Incorporates strategic factors into Program/Project Scope and recommendations
Leads planning, designing and implementing opportunities for improvement in loyalty and churn initiatives by collaborating with other departments and conducting analytics, defining budget requirements for a project or program, providing thought leadership and quality assurance into initial financial estimates for the business case. Drives business case generation with finance and the business owner. Provide coaching to all levels of the organization
Utilize leadership competencies to build vision for the company, display executive maturity, foster enterprise reliability, and lead change in ambiguous situations
7 + years Strategic Analysis in a large corporation (note, experience in a strategic or operational consulting organization can substitute for this requirement
3 to 5 years of project or product management experience
3 + years of relevant experience working for a large national service provider, retailer , or multi channel distribution
MBA preferred, or at least 5 years of relevant business experience

Customer Loyalty Clerk Resume Examples & Samples

Promotes the mychoice program in an enthusiastic manner
Responsible for entering and updating guest’s information, including department entry logs, point redemptions, e-mail, sorting of return mail, etc
Responsible for being knowledgeable on daily events, promotions, and offers at an expert level and capable of explaining these programs to the guests in a clear and concise manner
Greets and answers all guest questions in a professional manner using professional language or will seek and find correct answers by contacting the appropriate departments or leadership team
Experience operating computer terminals
Basic typing skills
Must be able to deal with challenging guests
Must be able to work with diverse guests and team members

Customer Loyalty Professional Resume Examples & Samples

Ability to solve unique technical problems
Ability to critically think
Self-motivated to set goals and work to achieve expectations
6+ months of customer service experience preferred

Lead Generation & Customer Loyalty Specialist Resume Examples & Samples

K-C Brands, Products & Competitors
K-C and KCP Organizational Structure
K-C and KCP Strategy & Culture
KCP Processes & Systems, including CRM, HR and finance systems
KCP Global Business Plan
Excellent prospecting and cold calling skills
Strong communication, collaboration and interpersonal skills
Business and Financial Acumen
Well-developed collaboration and communication skills
Building and managing internal and external customer relationships
Building a Business Case and problem solving skills
Effective negotiating and conflict resolution skills
Conduct virtual webinars and training sessions
Work independently to create and drive compelling strategic business plans while working in a team-selling environment
Communicating across organizational teams and functions to drive results and customer satisfaction
Identifying problems and trends, drawing connections between data, and resourcefully taking action to solve problems and drive results
Ability to explain and articulate relevant business and technical trends to internal and external customers