Customer Account Executive Resume Samples
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Customer Account Executive Resume Samples
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SW
S Watsica
Samara
Watsica
6422 Kurt Centers
Los Angeles
CA
+1 (555) 265 5714
6422 Kurt Centers
Los Angeles
CA
Phone
p
+1 (555) 265 5714
Experience
Experience
Phoenix, AZ
Customer Account Executive
Phoenix, AZ
Bins-Gibson
Phoenix, AZ
Customer Account Executive
- Address root causes and seek continuous improvements – constantly look for ways to improve work processes
- Recognizes, conveys, promotes, and sells products and service value, articulates our competitive advantage and converts inquiries to into customers in order to meet aggressive sales goals and performance goals of the organization
- Collaborate with Marketing to drive the creation and utilization of sales collateral as well as demand generation programs and campaigns that drive partner revenue
- Stays up-to-date with current and emerging communications, digital home and entertainment technologies for both the Company and its competition and positions Comcast products positively
- Address root cause and seek continuous improvement – constantly look for ways to improve work processes
- Recognizes, conveys, promotes, and sells products and service value. Remains up-to-date on products and services to ensure customer satisfaction and to maximize sales opportunities (e.g. marketing matrix, new product information)
- Work with TIBCO executive management to build, create and execute a reseller channel
Boston, MA
Senior Customer Account Executive
Boston, MA
Hackett-Kunde
Boston, MA
Senior Customer Account Executive
- Effectively manages business expenses
- Prepares and delivers presentations to customers at the highest level of management
- Develops and maintains positive customer relationships
- Networks within the account to find new opportunities and new contacts
- Works with customers and internal resources to coordinate contract renewals
- Provides recommendations regarding contracts and contract issues to other sales staff
- Delivers client presentations at SAS events
present
Detroit, MI
Director Customer Account Executive
Detroit, MI
King, Leannon and Miller
present
Detroit, MI
Director Customer Account Executive
present
- Assists with the development of call center technology and productivity tools
- Manages the maximum utilization of the agent workforce to meet service
- Manages the maximum utilization of the agent workforce to meet service level goals and budgeted objectives
- Manages all aspects of relationships with outsourced vendors
- Tracks, analyzes, and reports performance data on key departmental initiatives
- Provides direction to ensure accuracy of forecasted internal and outsourced call volume for the regional call centers
- Provides financial modeling and analysis with interdepartmental leaders to forecast monthly financials
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Howard University
Bachelor’s Degree
Skills
Skills
- Excellent communication skills and a proven ability to develop long lasting relationships with our customers
- Knowledge of basic sales techniques
- Structured and disciplined individual who is comfortable with detail and can work well under pressure
- Strong relationship management and negotiation skills
- A strong customer service focus
- Ability to contribute to a team environment where performance is measured
- Excellent time management and organization skills
- Highly developed organisational and time management skills
- Telephone skills with ability to negotiate remotely
- Desirable proven track record in a customer facing or sales role
15 Customer Account Executive resume templates
Read our complete resume writing guides
1
Customer Account Executive Resume Examples & Samples
- Managing specified key accounts at HO level- driving effective sell in and sell out strategies through the Go To Market cycle
- Drive strategic and growth categories for each specified Key Account
- Build individual Key Account sales and margin forecasts
- Create and manage individual key account business plans
- Be the key conduit in delivering all marketing collateral for all specified key accounts
- Driving sales and margin growth
- Demonstrating excellence in customer management
- Excellence in executing seasonal range requirements and new product launches
- Ensuring alignment of brand and product initiatives to customer and consumer
- Professional client presentations
- Maintaining and developing relationships with your accounts
- Education of technical information to customer and consumers
- Conduct experience and fitting days for customer base
- Playing a key role within the sales team
- Developing and maintaining an account base within metro and regional VIC
- Frequent travel is a requirement of the role
- Strong Microsoft Office skills are essential and experience using SAP is desirable
- Industry experience or an in depth knowledge of the golf industry required
2
Customer Account Executive Resume Examples & Samples
- Administration
- Finance
- Operations
- Project Manager
- Sales
3
Manager, Customer Account Executive Resume Examples & Samples
- Manages call routing and scheduling to ensure required coverage
- Tracks, analyzes, and reports performance data on key departmental initiatives
- Creates an environment that fosters teamwork and accountability and positively impacts the customer experience
4
Customer Account Executive Resume Examples & Samples
- Must be able to work evenings, weekends, variable schedule(s) and overtime as necessary
- Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
- Previous customer-facing or frontline sales experience within a call center environment and/or in the telecommunications or wireless industry a plus!
- Recognizes, conveys, promotes, and sells products and service value, articulates our competitive advantage and converts inquiries to into customers in order to meet aggressive sales goals and performance goals of the organization
- Aligns product and feature benefits, and pricing, to the needs of the customer and demonstrates closing techniques consistently, repeatedly, and in a timely manner
- Resolves customer complaints/concerns through active listening, empathy, and professionalism and demonstrates proficiency in technical troubleshooting of all product lines, with the ability to articulate relevant information and directions in an organized and concise manner
- Saves and retains Comcast customers by identifying reasons for request to disconnect and overcoming concerns in an effort to retain customers
- Stays up-to-date with current and emerging communications, digital home and entertainment technologies for both the Company and its competition and positions Comcast products positively
- Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value
- Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
- Ability to follow established procedures for processing new installs, transfers, changes of service, and disconnects
- Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call
- Supports other lines of business as call volume dictates. Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience
- Elicits and records customer information and inquiries, following prompts from a computerized system. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
5
Customer Account Executive Inroads Intern Resume Examples & Samples
- Daily customer interface activities related to providing price quotes, purchase order status and other related order entry functions (including airplane on the ground (AOG) situations.)
- Will orchestrate activities of other support teams (warehouse distribution, provisioning, pricing, traffic, IT, E-commerce departments) related to airline, MRO and Distributors to support delivery of orders
- Demonstrate critical thinking skills that with guidance and standard work, is able to provide solutions to recognized business problems
- Demonstrate the ability to learn and utilize resident SAP systems
- Display good problem solving skills and make effective individual decisions on routine problems
- Create and deliver information and status type presentations to peers and lower management and may include external audiences
- Have the ability to be flexible with the work schedule, work extended hours; be permanently assigned to 2nd and/or 3rd shift support during the week or weekends. Needs to actively participate in Holiday coverage
- Have the ability to participate in minimal travel, as required
- Participate in Kaizen events (Lean Manufacturing) as an active member and embrace the UTC Operating System ACE, Achieving Competitive Excellence.
- SAP or equivalent business system application experience is preferred.
6
Director, Customer Account Executive Resume Examples & Samples
- Provides direction to ensure accuracy of forecasted internal and outsourced call volume for the regional call centers
- Provides guidance on call routing and scheduling to ensure required coverage
- Manages all aspects of relationships with outsourced vendors
- Partners with Corporate Finance to ensure proper posting of departments financials including invoices, accruals, and re-classes. Researches discrepancies/variances and communicates results
- Other duties and responsibilities as assigned
7
Customer Account Executive Resume Examples & Samples
- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.-Elicits and records customer information and inquiries using a computerized system
- Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition
- Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Supports Other lines of business as call volume dictates.-Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience
8
CAE, Customer Account Executive Resume Examples & Samples
- Demonstrates closing techniques consistently, repeatedly, and in a timely manner
- Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.-Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate
- Attends training as required.-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.-Other duties and responsibilities as assigned
9
CAE, Customer Account Executive Resume Examples & Samples
- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
- Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate. Demonstrates increased proficiency with customer interactions.-Supports other lines of business as call volume dictates
- Establishes customer needs through enhanced probing techniques, then promotes and recommends Comcast products and services based on customer's needs and interests. Demonstrates closing techniques consistently, repeatedly, and in a timely manner
10
Customer Account Executive Resume Examples & Samples
- Elicits and records customer information and inquiries using a computerized system
- Demonstrates basic knowledge of competitors. Determines and implements basic strategies/techniques to effectively counter competitive offers and educate customers on product comparisons
- Recognizes, conveys, promotes, and sells products and service value. Remains up-to-date on products and services to ensure customer satisfaction and to maximize sales opportunities (e.g. marketing matrix, new product information)
- Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience. Continues to improve sales ability through ongoing training, role playing, and coaching
- Consistently demonstrates ability to meet higher performance expectations (increased KPI/MPS).-Achieves overall performance goals of the organization
11
Customer Account Executive Resume Examples & Samples
- Spares delivery support
- Asset Management coordination
- Engineering/MRO liaison
- Collections management
- Report generation for Management and/or the Customer Account Team
12
Customer Account Executive Resume Examples & Samples
- SAP or equivalent business system application experience is preferred
- Industry knowledge of general business processed/principles and in particular practices related to customer support activities is important
- A genuine customer service attitude – a want to help people
- Excellent customer service and interpersonal skills
13
Customer Account Executive Resume Examples & Samples
- Finding and establishing new accounts is the main focus the AE, along with servicing of existing accounts, if provided, to obtain orders
- Track activities, give quotes, and provide reports on you business - using internal TIBCO systems
- Maintains professional and technical knowledge by attending educational workshops, leveraging eLearning sessions, establishing personal networks, and participating in professional societies
- 5-7 years experience in a corporate/sales environment
- Meeting and exceeding of revenue goals
- Professional attire for business situations
- Must be legally authorized to work in the United States
14
Customer Account Executive FSI Resume Examples & Samples
- Conduct sales presentations and discovery sessions
- Leverage TIBCO sales methodology, as well as utilize sales platforms and content to advance sales cycles
- Keeps management informed of all activities
- Resolves customer issues by developing solutions, preparing reports, and making recommendations to management
- Provides historical records by maintaining records on the territory, to include customer sales and win-loss reports
- Contributes to the team effort by accomplishing related results as needed
- Technology experience selling Analytics software
- Good leadership skills
- Skilled at discovery questioning
- Driven, self-starter who is highly organized and productive
- Awards for excellence are a plus
15
Senior Director, Customer Account Executive Resume Examples & Samples
- Collaborates across all departments to develop and refine products and drive customer experience initiatives.-Manages and coordinates multiple, cross-functional projects simultaneously
- Oversees a team of Managers and Directors who manage customer care, logistics, management of applications and consolidating complaints and quality reports
- Leads all customer relationship management research
- Researches trends and report complaints, product improvement suggestions and other actionable and quantified-customer and market feedback to management
- Ensures key performance metrics such as escalation rates, case resolution times, complaint rates, product launch effectiveness, and customer loyalty are met or exceeded
- Develops, justifies and successfully executes strategic and operating plans and budgets for the Corporate-Customer Account Executive team
16
Customer Account Executive Resume Examples & Samples
- Uncovers additional sales opportunities within current customers and directs leads accordingly
- Serves as a post-sale contact for service implementations, including service kick-offs
- Develops and maintains positive customer relationships
- May serve as a primary point of contact for customers during assigned implementations
- Delivers customer feedback regarding SAS solutions and services to appropriate departments and divisions
- Introduces new versions of SAS software, services and education opportunities to existing customers
- Develops strategy to work with customers and internal resources to coordinate contract renewals
17
Customer Account Executive Resume Examples & Samples
- Industry knowledge of general business processes/principles and in particular practices related to customer support activities
- A minimum of 2+ years relevant customer support experience in business, sales or other customer facing position
- 3+ years of Aerospace and/or Customer Service experience preferred
18
Customer Account Executive Resume Examples & Samples
- Builds proposals and quotes for new customers
- Negotiates pricing and terms with new customers
- Conducts follow-ups with customer and and sets clear explicit expectations with customers
- Closes sales to convert new customers
- Works with customer success team to ensure a best-in-class customer onboarding experience
- Documents all activity within Salesforce.com
- Provides management with a weekly update
- Other related job duties and responsibilities as assigned
19
Senior Customer Account Executive, Sri Lanka Resume Examples & Samples
- Take full responsibilities and end-to-end ownership of customer shipments and issues related to Imports
- Build strong and lasting relationships with customers and provide second-to-none customer service
- Engage in constructive problem resolution and provide solutions
- Address root causes and seek continuous improvements – constantly look for ways to improve work processes
- Close co-ordination between cross functional teams which includes Sales, Operations and Finance
- Act as back up for the Counter Customer Service team as and when required
- Represent company with external authorities as and when required
20
Customer Account Executive Resume Examples & Samples
- Work with TIBCO executive management to build, create and execute a reseller channel
- Must be able to analyze our product set and determine easier way for channel to distribute product sets/bundles with minimal ongoing support from TIBCO
- Achieve and exceed assigned revenue targets and partner recruitment goals
- Oversee and manage all channel sales initiatives. Track pipeline and close deals for specific agreed upon revenue goals
- Provide sales support to ensure partners are competitive and capable to win business
- Expand relationships and enable our existing partners by developing go-to-market strategies that are executed in the field
- Recruit new partners
- Secure revenue commitments from your portfolio of partners and accurately forecast your partner business within SFDC
- Facilitate, develop and manage sales enablement and training plans to ensure partners are equipped to position products/solutions and compete effectively to meet revenue objectives. Evangelize the partnership including joint value proposition with sales teams to ensure awareness and collaboration, minimizing sales conflicts
- Manage channel / sales conflict
- Develop partner business plans and program objectives to support revenue commitments
- Conduct Quarterly Business Reviews, measuring partner performance against pre-established business metrics
- Collaborate with Marketing to drive the creation and utilization of sales collateral as well as demand generation programs and campaigns that drive partner revenue
- Expand sales to existing partner customers by identifying new and additional customer requirements and supporting new sales efforts
- 3+ years years in IT-related sales experience through direct and indirect channels
- Demonstrated track record of successful quota attainment in a commissioned sales role
- Have strong relationships with SI’s and ability to get them to create or increase TIBCO practices
- Ability to engage with and motivate partner marketing to support partner requirements
- Ability to develop and implement partner business plans that drive partner revenue goals
- Ability to recruit new partnerships
- Experience working with partners, channel, and integrators to build strategic programs that drive demand and sales
- Commitment to excellence, high integrity, high energy, team player
- Detail oriented, very organized, self-starter
- Strong customer and partner focused on establishing and developing long term, lasting relationships
- Ability to work in a fast-paced environment and proven experience to make an immediate impact
- Obvious passion and people skills
- Great communication skills, both written and verbal
21
Customer Account Executive Resume Examples & Samples
- Take full responsibilities and end-to-end ownership of customer shipments and issues
- Act and communicate proactively and keep customers informed of any issues or changes in the booking
- Work independently and assist the team in realizing goals and standards – share knowledge and best practices
22
Customer Account Executive Resume Examples & Samples
- Building strong and Lasting relationships with customers and provide second to none customer service
- Take full responsibilities and end –to – end ownership of customer shipments and issues
- Address root cause and seek continuous improvement – constantly look for ways to improve work processes
- Work independently and assist the team in realizing the goals and standards – share knowledge and best practices
23
Customer Account Executive Resume Examples & Samples
- Delivers account planning presentations to account team and sales managers
- Works with customers to start up new user groups and encourage participation in existing user groups
- Plans and coordinates customer events (SAS hosted and non-SAS hosted)
- Schedules regular customer education meetings (often known as SAS Cafes)
- Knowledge of basic sales techniques
- Good written, verbal, and interpersonal communications skills
- Ability to work and learn independently
- Ability to work effectively in a team environment
- Ability to travel occasionally
- Ability to work in a fast paced, high volume sales environment
- Knowledge of SAS products, solutions and services preferred
24
Customer Account Executive Resume Examples & Samples
- Assess customer subscriptions
- Identify up selling opportunities when appropriate
- Provide necessary services and support to achieve maximum up sell opportunities
- Establish comprehensive customer contact information and maintain for accuracy
- Manage workflow to include international time zones
- Contact customers on a regular basis to: Manage and provision subscription renewals, Assess satisfaction, Discuss business solutions/products
- Forecast and deliver on sales commitments
- B.S. degree or equivalent experience
- Knowledge and skill in use of CRM (Salesforce…)
- 3/5+ year's experience in marketing/telemarketing, sales – IT sales/ solution sales strongly preferred
- Strong organizational skills; detail-oriented; strong record keeping skills
- Highly motivated, self-starter, independent work skills
- Fluent English is mandatory, Mandarin would be a strong advantage
25
Customer Account Executive Resume Examples & Samples
- Work with the CAM on delivery of Turnover, Customer Profitability and Business Building Terms budgets for the Customer within allocated categories
- Management of promotional nomination forms and other specific customer administration
- Work with CAM on the creation, execution and measurement of category specific Joint Business Plans
- With Customer Marketing Manager appropriate activation in customer within allocated budgets
- Some Portfolio management with direct buyer contact
- Provision of clear up to date inputs to Business Processes e.g. OPSO, Customer Business Planning
- Customer inputs into the S&OP (promotional planning) process – responsible for 6 month forecast within designated categories
- Own the balance sheet within designated categories (cpp calculations, accruals, price query resolution, trade term compliance)
- Work with CAMs to ensure execution in store is in line with agreements and perfect store principles
- Produce and execute category specific Joint Customer Business Pla
26
Senior Customer Account Executive Resume Examples & Samples
- Executes value assessment programs within specified accounts to maximize the use of SAS solutions that address customer needs
- Works with customers and internal resources to coordinate contract renewals
- Advises other sales staff regarding non-standard and complex deals
- Responsible for renewal planning and risk evaluations
- Directs internal Company resources, including pre-sales and post-sales services, contracts, etc. in order to reach objectives
- Assumes consultative role in dealing with technical issues and interpreting applications needs; prepares customer profiles based on needs analysis of hardware, software, applications, and user levels
- Prepares complex quotations and proposal information as needed; works to customize quotes and proposals and to coordinate resources across divisions
- Conducts extensive follow-up with customers to track satisfaction levels and uncover additional sales opportunities
- Profound knowledge of customer business processes
- Prepares and delivers presentations to customers at the highest level of management
- Effectively manages business expenses
27
Customer Account Executive Resume Examples & Samples
- Understand the customer's business and manage internal and external stake holders at different levels
- Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer
- Is assertive and able to influence and persuade the customer and handle exception management
- Has the ability to take ownership and work for early resolution and closure of customer issues
- Works accurately with eye for detail and has empathy for the customer's situation
28
Customer Account Executive Resume Examples & Samples
- Account Management experience with a focus on protecting revenue for a portfolio of 120 existing customers
- Strong relationship management and negotiation skills
- Desirable proven track record in a customer facing or sales role
- Telephone skills with ability to negotiate remotely
- High levels of numeracy and literacy
- Structured and disciplined individual who is comfortable with detail and can work well under pressure
- Comfortable with making high volumes of outbound phone calls
