Customer Executive Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer executive job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

E Steuber

Enos

Steuber

17556 Cronin Manors

Philadelphia

+1 (555) 763 7664

17556 Cronin Manors

Philadelphia

Phone

p +1 (555) 763 7664

Experience Experience

Philadelphia, PA

Customer Executive

Philadelphia, PA

Konopelski Inc

Philadelphia, PA

Customer Executive

To develop, agree and implement on the annual account development plan both internal and external
Identifies business plan and strategy, key decision makers, key performance indicators, and budget constraints
Thoroughly understands and adheres to frontline systems and processes and how to use them to effectively manage customer enquiries
Implementation and management of trading terms strategy and deployment in line with Company Objectives
Develop and communicate compelling value propositions based on ROI and cost/benefits analysis
Follow established Pre-Sales Processes for Software and Services
Manages interactions with customer during all phases of the sales cycle

Phoenix, AZ

Key Customer Executive

Phoenix, AZ

Larkin Inc

Phoenix, AZ

Key Customer Executive

Providing competitor feedback and spots opportunities at store level in order to execute and realize benefits quickly
Provides competitor feedback and spots opportunities at store level in order to execute and realize benefits quickly
Willing to do heavy field work
Responsible for point-of-purchase excellence based on agreed key performance indicators
Work with Channel Marketing, Culinary, R&D, Supply Chain and other functions to ensure that agreed activities are implemented on time and in full
Develop in conjunction with channel marketing, activity for differentiation
Ensures successful new store openings by making Unilever brands stand out inside the store

present

San Francisco, CA

Customer Executive SMB Category Management

San Francisco, CA

Beer, Thompson and Ullrich

present

San Francisco, CA

Customer Executive SMB Category Management

present

Use independent judgment to create, analyze and execute pre-packaged multi-part marketing and lead-generation programs
Conducts research on existing customer’s growth trends and audits their JDA license records to ensure compliance with license agreements/terms for necessary upgrades
Monitors and manages the renewal program of existing term licenses. Makes recommendations on options for renewal
Track relevant sales activities & admin in the sales system (e.g. call activity, lead qualification details, lead pipeline, opportunity pipeline) to aid in maintaining communications within sales
Executes against the major steps of the sales process: find new business opportunities within target segment, qualify new opportunities, and close new business (primary functions over the phone)
Sells against annual revenue targets for software licenses and 1st year maintenance. Achieves sales objectives (quarterly, annually)
Determines and executes sales process and strategy for new and existing customers within specified target segment

Education Education

Bachelor’s Degree

Webster University

Bachelor’s Degree

Skills Skills

Strong attention to detail and focus on quality to ensure accuracy of commercial details within the business
Knowledge of Excel (basic level), Outlook and Word
A thirst for knowledge
Excellent organistion and planning skills to deliver results accurately and on time
Excellent comprehension and retention competencies
Analytical and problem solving skills, with the ability to critique new concepts and deliver commercial solutions
Proven sales quota attainment track record ($2M annual quota achievement and above)
Drive, energy and resilience to make a step change in the performance of the business
Fluent in English
Responds positively to change

Create a Resume in Minutes

15 Customer Executive resume templates

Read our complete resume writing guides

Services Customer Executive Nj Ny Resume Examples & Samples

O verall ownership of assigned customer relationship(s), n egotiates and owns the customer contract (non-government), e nsures positive customer experience and satisfaction as reflected by continuously improving NPS scores
Builds strong collaborative relationships with Consultants, Account Executives, Domain Sales Executives and others to maximize customer utilization of Dell products and services, establishes and meets growth plans and targets
Responsible for maintaining operating and growth plans; b uilds and maintains advisory relationships with senior executive level customers and customer influencers
Engages in all phases of selling and provides direction for delivery of customer solutions, e nsures contractual expectations are met and exceeded, r esponsible for revenue and profit goals and effectively manages P&L across multiple deal structures
Sets strategy within sphere of responsibility and contributes to long-term strategy of overall business unit; d irects the efforts of others in the achievement of the strategic and operational objectives of the group; p rovides input to the hiring, staffing and maintaining of a diverse and effective workforce, r esponsible for career development/planning, performance and pay discussions of account based associates
Services and solutions include partial outsourcing using one or two service components and small-mid project portfolio, a ccountable for all phases of account expansion and delivery of low to moderately complex solutions and expansion / growth
Owns small to mid-scale engagement(s) with annual revenue generation of $5M up to $15M
Engagements are typically local or limited regional operations that may include some limited global elements in service operations
Typically, customer team of between 100 to 250; l everages the knowledge and skills of managers or teams of professionals, m anages multiple teams and significant assignments
Establishes budgets, operational plans and performance requirements, d evelops standards around which others will operate

Services Customer Executive Healthcare Vertical Resume Examples & Samples

Overall ownership of assigned customer relationship(s), negotiates and owns the customer contract (non-government)
Ensures positive customer experience and satisfaction as reflected by continuously improving NPS scores
Builds strong collaborative relationships with Consultants, Account Executives, Domain Sales Executives and others to maximize customer utilization of Dell products and services, establishes and meets growth plans and targets
Engages in all phases of selling and provides direction for delivery of customer solutions
Ensures contractual expectations are met and exceeded
Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures, sets strategy within sphere of responsibility and contributes to long-term strategy of overall business unit
Services and solutions include partial outsourcing using one or two service components and small-mid project portfolio
Accountable for all phases of account expansion and delivery of low to moderately complex solutions and expansion / growth; owns large engagement(s) with annual revenue generation of $15M up to $50M
Engagements are typically local or limited regional operations that may include some limited global elements in service operations; typically, customer team of between 250 to 500
Manages multiple teams and significant assignments; establishes budgets, operational plans and performance requirements

Customer Executive Resume Examples & Samples

To develop, agree and implement on the annual account development plan both internal and external
To sell range of Nestle products to designated account in order to meet sales and profit targets and market share objectives
To assist the team leader in driving the business relationship with account and to understand the customer's business and ensure customer intimacy
Implementation and management of trading terms strategy and deployment in line with Company Objectives
Working closely with customer service team by ensuring maintanence of customer master file, timely advise of product availability and forecast accuracy
Must have needs to achieve ambitious objectives and encourage initiaitives

Category Customer Executive Resume Examples & Samples

Ability to be data focussed who can understand the commercial numbers
A strong wiliness to learn who is not afraid to stand up and share views and insight
A large percentage of the role will be influencing senior stakeholders so a strong character and confidence is essential
Category management experience gained within FMCG
Ability to work in a progressive and target focussed environment with the goal of delivering continuous results
Experience in space planning tools i.e. JDA, Pro Space and Spaceman would be an advantage

Customer Executive Resume Examples & Samples

Degree holder or graduate caliber with 3 to 5 years of experience in Key Account or Trade Marketing
Has good communication skills (both written and spoken),
Commercial and retailing experience is an added advantage

I.T Customer Executive Resume Examples & Samples

10 plus years' experience in Information Technology Services and/or Consulting
5 plus years’ experience involving a combination of building business/practice, business consulting, leading client engagement teams, strategic planning, customer relationship management, and comprehensive responsibilities involving delivering solutions to meet business needs
Experience managing customer engagements larger than $15M in annual revenue
Experience in Insurance Services markets

I.T Services Customer Executive Resume Examples & Samples

Own the Executive relationship with Customer and position NTT Data Services as a preferred Business Partner by engaging with credibility on customer business issues at an advisory level to demonstrate capabilities for value add Solutions
Oversight for delivery of all initiatives within a client organization and to ensure that the client's needs are satisfied through providing specific deliverables related to the ITO
75% of time focused on account growth and innovation, the remaining 25% split between directing account activities and Service Delivery
Lead interface for securing and delivering value added proposals to client's leadership team in an effort to meet the needs of their business

Senior Customer Executive Resume Examples & Samples

Develops, implements, and executes sales and distribution plans at the account level
Works with the customer, customer business manager, and the customer trade marketing manager to establish quarterly, six month, and annual objectives that meet/exceed corporate category volume, brand volume, market share, promotion spending, logistical efficiencies, and profit objectives
Executes distribution, shelving, merchandising pricing (DSMP) objectives. Sets and allocates sales plan in collaboration with the customer trade marketing manager. Effectively negotiates cost offers to determine appropriate investment levels, retail price points, and promotional plans to deliver topline volume
Leverages insights through business analytics and Category Management to develop and deliver fact-based presentations to drive brand initiatives and results for the company
Provides management with pertinent feedback regarding local customer and competitive activity including competitive activity through SWOT analysis
Interprets information from category analyst and customer trade marketing manager regarding category sales, brand sales, share growth, and promotional efficiency
Continues to participate in learning and development workshops and activities in local, regional, and national meetings intended to improve selling techniques, knowledge of customer and company, and other business practices designed to enhance effectiveness in the marketplace
Works with the customer to ensure that our trade investment policies and procedures are followed

Customer Executive Resume Examples & Samples

Administer and develop the relationship with our customers in accountable categories
Ensure 100% accuracy in customer master descriptions (product description and terms of purchase) in accountable categories
Accurate inventory management in order to provide the availability of the customer portfolio
Plan, execute and analyze the results of 13 week detailed activity plans that are developed in line with the Unilever category priorities and customer profitability
Providing detailed customer plans applied in a very effective way at the stores, to make an agreement with the customers and sharing these with the field executives
Closely follow and share the customer strategies and performances together with the competitors trends and actions to foresee the opportunities in the category
Make sure that the budget follow-ups are carried out in line with the procedures in accountable categories
Actualize monthly, quarterly and annual growth targets in accountable categories
Following up and reporting the Unilever market shares in the customers in line with the Unilever strategies
1-3 years working experience in Sales preferably FMCG sector
Preferably no military obligation for male candidates

Customer Executive Resume Examples & Samples

Listens to and understands customer needs, taking the most appropriate action to maximise customer satisfaction and minimise repeat contact (right first time)
Owns the end to end management of customer queries incl. but not limited to
Billing frequency change
Statement of accounts
Metering issue
Consumption dispute
Business move
Payment promises
Delivers exceptional customer service and keeps customers informed of progress
Keeps up to date with communications and updates relevant to own department
Thoroughly understands and adheres to frontline systems and processes and how to use them to effectively manage customer enquiries
Is up to date with & ensures compliance against all relevant policies & procedures
Delivers a great customer experience during every interaction
Ready and available for our customers, picking up calls and responding to emails as dictated by work schedule
Knowledge of Excel (basic level), Outlook and Word
Excellent organistion and planning skills to deliver results accurately and on time
Drive, energy and resilience to make a step change in the performance of the business
Strong attention to detail and focus on quality to ensure accuracy of commercial details within the business
Analytical and problem solving skills, with the ability to critique new concepts and deliver commercial solutions
Aware of the commercial aims and objective of British Gas
A thirst for knowledge
Excellent comprehension and retention competencies
Responds positively to change

Key Customer Executive Resume Examples & Samples

Handles Store Operations
Ensures regular store engagement to further build customer relationship
Translates agreements and ensures on-time stock replenishment across all branches through close coordination with supply chain and agencies
Coordinates with area activation agencies to ensure on-time execution, monitoring and documentation of all activities – national or customized
Responsible for point-of-purchase excellence based on agreed key performance indicators
Provides competitor feedback and spots opportunities at store level in order to execute and realize benefits quickly
Ensures successful new store openings by making Unilever brands stand out inside the store
College graduate, fresh graduates are okay
Willing to do heavy field work
Knows how to drive
Must be dynamic and has passion for excellence
Has good interpersonal skills
Preferably a local from Bicol

Senior Customer Executive Resume Examples & Samples

Bachelor’s Degree or equivalent work experience required
Experience and success in selling high value, enterprise software solutions
More than 5 years’ experience and success selling licenses, cloud, and implementation consulting services, a value based selling approach
Experience selling in Retail or Supply Chain, vertical is desirable
Demonstrated sales quota attainment track record a MUST
Great attitude and ability to lead and drive an extended global support team
Outstanding presentation, facilitation, communication and negotiation skills
High comfort level and presence with senior or C-level executives

Customer Executive Resume Examples & Samples

Build a business plan which demonstrates steps/activities, revenue components required to meet and exceed assigned revenue and customer satisfaction objectives within territory or portfolio of assigned accounts
Form, build, lead, and be a member of a successful account sales team which drives JDA revenue, customer growth and customer satisfaction
Develop, foster and sustain strong relationships as a trusted advisor to assigned customers while maintaining high levels of customer satisfaction and loyalty while maximizing JDA revenue and JDA interests
Plan and conduct goal orientated customer meetings which maximizes positive deal or conflict resolution progress
Position and sell the full value of JDA's product and services portfolio which maximizes revenue, customer growth and customer satisfaction by leveraging a team selling model, a proactive, preemptive and consultative customer engagement model, and an established sales process
Proactively research and analyze available customer situational information (10-K, Earnings Calls, Social Media, Customer Articles, etc.) to build and position a preemptive value proposition to a customer BEFORE they identify their own need
Plan and conduct efficient and meaningful customer discovery sessions to gain valuable insight into your prospect's business and vision, and clarity about how your products and services can help them achieve their goals
Construct and deliver customer presentations which are concise, compelling and valuable in the eyes of the prospect or the customer
Follow established Pre-Sales Processes for Software and Services
Properly manage opportunities and forecast within Salesforce.com
Appropriately and effectively negotiate with a prospect/customer during a sales cycle balancing deal transaction acceleration and giving the least amount of concessions
Follow established business practices processes for Services in order to draft, have approved and legally negotiate (Terms and Conditions) the contracts with our customers
Follow established delivery handoff procedure as applicable for Support, Cloud, Consulting and Education in order to ensure customers efficiently, transparently and fluidly transition from Sales to Delivery
Experience and success in selling high value, long lead time enterprise or supply chain solutions software ($500K and above and 6-12 months in duration for individual transactions)
Proven sales quota attainment track record
High comfort level and presence with senior and C-Suite executives
Bachelor’s degree or equivalent work experience required (MBA or Master’s degree preferred)
Experience and success selling Consulting, Cloud and Education services ($200K and above) is preferred
Experience in developing compelling value propositions based on ROI cost/benefit analysis is a plus
Outstanding customer-focused account penetration skills
Demonstrated sales track record with Tier 1 and Tier 2 wholesale customers (8-10 years’ experience and above) is preferred
Understanding of broad competitive solution footprints for the Supply Chain Management marketplace is preferred

Customer Executive, Retail Resume Examples & Samples

Maximize sales within assigned region/installed base accounts
Identify, qualify and close new sales opportunities
Identify additional JDA business opportunities including large license, education, consulting, etc. and engage appropriate JDA teams
Design and implement effective quarterly region plans
Conduct analysis of customer install base and develop strategic and tactical account strategies
Develop and communicate compelling value propositions based on ROI and cost/benefits analysis
Prepare and deliver effective presentations to clients via phone and WebEx
Conduct remote discovery sessions in collaboration with Pre-Sales to fully understand customers’ technical requirements and in order to deliver tailored solution proposals
Engage and direct appropriate internal resources, including management, service delivery, operations, etc. to facilitate “pre” and “post” sales processes
Document and maintain via salesforce, accurate account information and all interactions with customers throughout the entire sales cycle
Maintain and grow region through development of customer relationships and internal JDA eco system
Maintain high levels of customer satisfaction and loyalty with customers
Accurately forecast business opportunities by customer, revenue, probability and timeframe
Experience and success in selling high value, long lead time enterprise solutions software ($500K and above and 6-12 months in duration for individual transactions)
Experience and success selling Consulting, Cloud and Education services ($200K and above)
Proven sales quota attainment track record ($2M annual quota achievement and above)
Outstanding presentation, facilitation, communication and negotiation skills
Outstanding customer-focused Account Management skills
Demonstrated sales track record with Tier 1 and Tier 2 retailcustomers (5+ years’ experience and above) is preferred
Knowledge and understanding of retailindustry pain points and related cost-drivers is preferred
Understanding of broad competitive solution footprints for the Supply Chain information systems marketplace is preferred
Demonstrated relationships with Supply Chain Industry system integrators
Experience working in a team sales environment

Customer Executive Resume Examples & Samples

Experience and success in selling high value, long lead time enterprise solutions software ($500K and above and 6-12 months in duration for individual transactions). SaaS
Proven sales quota attainment track record ($3M annual quota achievement and above)
Demonstrated sales track record with Tier 1 and Tier 2 manufacturingcustomers (8-10 years’ experience and above) is preferred
Knowledge and understanding of manufacturingindustry pain points and related cost-drivers is preferred
Understanding of broad competitive solution footprints for the Supply Chain information systems marketplace is preferred
Experience using JDA Space Planning and CKB a plus
Familiar with Target Category Process a plus

Healthcare Payer IT Services Customer Executive Resume Examples & Samples

Expected to spend 75% of time focused on account growth and innovation, the remaining 25% split between directing account activities and Service Delivery
Collaborates with Delivery Leaders and other Solution Leaders who manage and coordinate tasks and resources to ensure that customer needs and contract requirements are satisfied
Builds strong collaborative relationships with Consultants, Domain and Solution Sales Executives and others to maximize customer utilization and meet growth plans and targets
Responsible for revenue and profit goals and effectively manages complete P&L across multiple deal structures, sets strategy within sphere of responsibility and contributes to long-term strategy of overall business unit
Provides input to the hiring, staffing and maintaining of a diverse and effective workforce, responsible for career development/planning, performance and pay discussions of account based associates

Services Customer Executive Resume Examples & Samples

Ensures positive customer experience and satisfaction as reflected by continuously improving NPS scores
Engages in all phases of selling and provides direction for delivery of customer solutions
Directs the efforts of others in the achievement of the strategic and operational objectives of the group
Services and solutions include partial outsourcing using one or two service components and small-mid project portfolio
Accountable for all phases of account expansion and delivery of low to moderately complex solutions and expansion / growth; owns large engagement(s) with annual revenue generation of $15M up to $50M
Engagements are typically local or limited regional operations that may include some limited global elements in service operations; typically, customer team of between 250 to 500
Manages multiple teams and significant assignments; establishes budgets, operational plans and performance requirements

Customer Executive Resume Examples & Samples

Design and implement effective quarterly region plans
Conduct analysis of customer install base and develop strategic and tactical account strategies
Develop and communicate compelling value propositions based on ROI and cost/benefits analysis
Document and maintain via salesforce, accurate account information and all interactions with customers throughout the entire sales cycle
Accurately forecast business opportunities by customer, revenue, probability and timeframe
Experience and success in selling high value, long lead time enterprise solutions software ($500K and above and 6-12 months in duration for individual transactions)

Major Customer Executive Resume Examples & Samples

Identify, qualify and close new sales opportunities
Identify additional JDA business opportunities including large license, education, consulting, etc. and engage appropriate JDA teams
Engage and direct appropriate internal resources, including management, service delivery, operations, etc. to facilitate “pre” and “post” sales processes
Maintain high levels of customer satisfaction and loyalty with customers
Experience and success selling Consulting, Cloud and Education services ($200K and above)
Proven new business development skills
Knowledge and understanding of retailindustry pain points and related cost-drivers is preferred
Experience working in a team sales environment

Senior Customer Executive Resume Examples & Samples

Maximize sales within assigned region/installed base accounts
Prepare and deliver effective presentations to clients via phone and WebEx
Conduct remote discovery sessions in collaboration with Pre-Sales to fully understand customers’ technical requirements and in order to deliver tailored solution proposals
Maintain and grow region through development of customer relationships and internal JDA eco system
Proven sales quota attainment track record ($2M annual quota achievement and above)
Demonstrated sales track record with Tier 1 and Tier 2 retailcustomers (5+ years’ experience and above) is preferred
Demonstrated relationships with Supply Chain Industry system integrators
LI-BF1

Key Customer Executive Resume Examples & Samples

Handling Store Operations in north GMA and central Luzon
Ensuring regular store engagement to further build customer relationship
Translating agreements and ensuring on-time stock replenishment across all branches through close coordination with supply chain and agencies
Coordinating with area activation agencies to ensure on-time execution, monitoring and documentation of all activities – national or customized
Providing competitor feedback and spots opportunities at store level in order to execute and realize benefits quickly
Ensuring successful new store openings by making Unilever brands stand out inside the store
College graduate, fresh graduates are welcome to apply

Retail Customer Executive Resume Examples & Samples

Influence customer advocacy by role modelling our values
Display your professional sales edge and continue to foster growth through proactive coaching and broader engagement across the community
Be responsible for overseeing the operational excellence of your market
Develop and execute a balanced business strategy ensuring risk and compliance
Lead year on year revenue growth, business profitability and main bank/product penetration
Proven sales leadership experience, preferably with exposure to leader of leader roles
A history of leading a distribution business in a competitive customer environment
The ability to articulate your past strategies, key success and any professional learning opportunities that have helped shape you to become the high performing leader of leaders we seek

Customer Executive Resume Examples & Samples

Accountable for achieving bookings plan for all hardware business in assigned accounts
Develops and executes specific customer account strategies and tactical penetration plans. Develops and fosters a strong relationship as a trusted advisor to customers
Executes against the major steps of the sales process: find new business opportunities, qualify new opportunities, and close new business
Identifies business plan and strategy, key decision makers, key performance indicators, and budget constraints
Maintains an accurate, comprehensive and updated hardware sales forecast
Manages interactions with customer during all phases of the sales cycle
Serves as a focal point for customer services issue escalation and elevates unresolved customer issues as appropriate
Experience and success in selling high value, enterprise hardware solutions ($500K and above and 6-12 months in duration for individual transactions)
Proven sales quota attainment track record ($4M+ annual quota achievement and above)
Preferred experience at selling Vocollect Voice, Motorola/LXE/Intermec/Psion/Honeywell industrial computer terminals and tablets
Demonstrated sales track record with Tier 1 and Tier 2 manufacturing and/or retail customers (5+ years’ experience and above) is preferred
Knowledge and understanding of manufacturing and/or retail industry pain points and related cost-drivers is preferred
Demonstrated relationships with Supply Chain Industry Hardware solution providers

Senior, .T Services Customer Executive Resume Examples & Samples

Specific responsibilities include the delivery of all initiatives within a client organization and to ensure that the client's needs are satisfied through providing specific deliverables related to our services
This individual is initially expected to spend 75% of their time focused on streamlining the dedicated account delivery staff and within five months shift majority of their time focused on account expansion
They will be the lead interface for securing and delivering value added proposals to client's leadership team, acting as a trusted advisor to client C-level leaders, and act as primary lead to resolve delivery issues and / or conflicts
20 plus years Information Technology Services and/or consulting experience
5 plus years’ experience involving a combination of building business/practice, business consulting, strategic planning, customer relationship management, and comprehensive responsibilities involving delivering solutions to meet business needs
Experience in travel industry a plus Demonstrated service delivery improvement experience in a leveraged and dedicated delivery models
Demonstrate past success of delivering add-on business, revenue expansion, and managing P&Ls. Operational expertise to ensure delivery expectations are exceeded and that proper team is in place to conduct appropriate business/technology planning and deliver solutions/operational excellence
Previous leadership experience with responsibilities for leading client engagement teams, meeting deliverables, implementing value-add solutions, and developing and maintaining client relationships
Must have executive presence to engage with credibility on customer business issues, develop executive level relationships, and negotiate client contract
Knowledgeable of common IT methodologies and performance management tools, such as performance scorecards, SLA's, etc
Demonstrate experience developing and delivering product and service innovation relative to Managed Infrastructure and Cloud services
Previous Information Technology Services or Consulting Industry experience a plus

Customer Executive SMB Category Management Resume Examples & Samples

Collect and analyze potential customer’s financial information, critical business processes and/or system needs
Make recommendations to customers on appropriate JDA Space and Floor Planning product and services options
Use independent judgment to create, analyze and execute pre-packaged multi-part marketing and lead-generation programs
Conducts research on existing customer’s growth trends and audits their JDA license records to ensure compliance with license agreements/terms for necessary upgrades
Monitors and manages the renewal program of existing term licenses. Makes recommendations on options for renewal
Researches & analyzes which product modules current customer’s have purchased to provide recommendations on potential upgrades or how other product modules may address their business needs
Track relevant sales activities & admin in the sales system (e.g. call activity, lead qualification details, lead pipeline, opportunity pipeline) to aid in maintaining communications within sales
Executes against the major steps of the sales process: find new business opportunities within target segment, qualify new opportunities, and close new business (primary functions over the phone)
Sells against annual revenue targets for software licenses and 1st year maintenance. Achieves sales objectives (quarterly, annually)
Determines and executes sales process and strategy for new and existing customers within specified target segment
Develops & executes specific customer account strategies & tactical penetration plans by identifying business plan & strategy, key decision makers, key performance indicators, & budget constraints
Develops compelling value propositions based on ROI cost/benefit analysis
Presents product functionality and benefits and how they address the prospective customer’s business needs
Ensures all operational components of the sales cycle (such as pricing, process, BMI, etc.) are thoroughly planned, presented and delivered to the customer
Serves as a resource for customer references and provides strategic customer insight including current state of business, additional business opportunities, and challenges faced by the customer
Serves as a focal point for customer services issue escalation and elevates unresolved customer issues to appropriate CSG or CSS resource
Works with Marketing to develop collateral product support materials and promote JDA events and trade shows
Manages to detail regarding the customer account contact management information through the entire sales lifecycle process
Maintains an accurate, comprehensive and updated software sales forecast
Minimizes overhead transaction costs incurred during engagement
Keeps individual expenses within budget
Conducts oneself in a professional manner at all times with JDA customers and internal associates
Escalates issues that may have negative financial impact
Experience working with JDA Space and Floor Planning preferred
Minimum 3 years inside sales/telemarketing w/ experience in software industry
Personable, outgoing, helpful, able to initiate conversation and communications in an engaging manner
Proven track record of exceptional lead generation results
Knowledge of SFA/CRM/Contact Manager software required; experience with Salesforce.com a plus
Manufacturing or Supply Chain experience a HUGE plus
Superior oral and written communication skills
Minimal travel required

Customer Executive Resume Examples & Samples

Demonstrated sales track record with Tier 1 and Tier 2 manufacturing/retail customers (8-10 years’ experience and above) is preferred
Knowledge and understanding of manufacturing/retail industry pain points and related cost-drivers is preferred
Must speak both English and Spanish
Must be able to travel 60-80%

Customer Executive Resume Examples & Samples

Established domain experience in wholesale distribution business processes, pain points, technology solutions and related cost-drivers is preferred
Demonstrated sales track record with Tier 1 and Tier 2 customers (8-10 years’ experience and above) is highly preferred
Ability to travel 50-75%, primarily within the U.S

Customer Executive SMB Resume Examples & Samples

Owns the sales performance of new solutions to the assigned customers in the territory
Accountable for achieving bookings plan for all new software business and attached bookings except SW deals below inside sales threshold
Develops and executes specific customer account strategies and tactical penetration plans
Develops and fosters a strong relationship as a trusted advisor to customers
Maintains high levels of customer satisfaction and loyalty with customers
Identifies and utilizes appropriate internal resources to engage in sales cycles
Manages interactions with customer during all phases of the sales cycle Serves as a focal point for customer services issue escalation and elevates unresolved customer issues as appropriate Serves as a resource for customer references and provides strategic customer insight including current state of business, additional business opportunities, and challenges faced by the customer
Experience and success in selling high value, long lead time enterprise software solutions and 6 months in duration for individual transactions
Experience and success selling implementation consulting services ($200K and above)
Proven sales quota attainment track record (1M+)
Outstanding customer-focused Account Management skills
Knowledge and understanding of Manufacturing industry pain points and related cost drivers is preferred
Understanding of broad competitive solution footprints for the Manufacturing information systems marketplace is preferred
Demonstrated relationships with Manufacturing Industry system integrators
High comfort level and presence with senior Manufacturing executives
Extensive travel required
Bachelor’s degree preferred; or equivalent work experience will be reviewed