Customer Agent Resume Samples

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SK
S Kshlerin
Stacey
Kshlerin
34018 Wilderman Viaduct
New York
NY
+1 (555) 636 9374
34018 Wilderman Viaduct
New York
NY
Phone
p +1 (555) 636 9374
Experience Experience
Boston, MA
Customer Accounts Agent
Boston, MA
Bernier, Dooley and Adams
Boston, MA
Customer Accounts Agent
  • Handle on a timely basis customers with past due accounts less than 30 days in order to optimize loss prevention
  • Send all correspondence necessary for the management of the assigned accounts
  • On certain occasions, approve extensions on loan/lease contracts, up to one month
  • Monitor on daily basis the list of pre-authorized payments returned by financial institutions, and communicate to customers if necessary
  • Adhere to collection guidelines and various laws pertaining to collection activities
  • Identify potential risk situations and report them to the designated Representative and/or to the Supervisor
  • Participate in the handling of inbound calls
Detroit, MI
Customer Experience Agent
Detroit, MI
Keebler Group
Detroit, MI
Customer Experience Agent
  • Complying with all operational security policies
  • Keeping accurate and timely records of all communication contacts with customers
  • Making judgments when to escalate any issues
  • Perform outbound customer surveys for measurement of interaction quality and Net Promoter Score
  • Prepare ad hoc excel-based reports for customers, brokers and internal functional teams regarding billing, payment and account balance activity
  • Charity work - Match-it & payroll giving
  • Employee Care Scheme (Best Doctors and First Assist counselling service)
present
Houston, TX
SME Customer Transfer Agent
Houston, TX
Satterfield and Sons
present
Houston, TX
SME Customer Transfer Agent
present
  • To work within a team to achieve high performance results and improvements in NPS customer satisfaction, in line with objectives and KPIs
  • To support contingency arrangements, to perform and meet customer commitments
  • Escalate and recommend areas of operational and regulatory risk, greater efficiency, process improvement, development of systems and improved customer retention
  • To effectively manage the erroneous transfer process to resolve complex querys with 3rd Party suppliers and identify the optimal outcome for the customer
  • Effective networking and partnering with peer group to resolve issues, share best practice and implement solutions
  • To escalate competitor insight with regard to repeat objections, taking proactive actions to address any adverse variances
  • A career record that shows outstanding delivery against targets
Education Education
Bachelor’s Degree
Bachelor’s Degree
West Virginia University
Bachelor’s Degree
Skills Skills
  • Ability to prioritize, to work with deadlines/targets and attention to detail
  • Language skills: Dutch and good knowledge of English both oral and written (Italian is an advantage)
  • PC Skills: Good knowledge of MS Office
  • Excellent communication skills
  • Good planning & organizational skills
  • Knowledge of the position of CMF in DHL
  • Analytical skills
  • No 9-5 mentality
  • Accurate in following processes
  • In 2-4 weeks fully trained for 1 country
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15 Customer Agent resume templates

1

Inbound Customer Sevice Call Centre Agent Resume Examples & Samples

  • Provides escalation level technical support
  • Responds to inquiries that are highly complex in nature and require a considerable amount of deviation from established procedures to diagnose
  • Typically supports application, IT hardware and software products
  • Handles problem recognition, research, isolation, and resolution steps
  • Requires ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners
  • An expert level knowledge of the organization, products, and/or services is expected
  • May be required to provide on call after hours escalation support
2

Inbound Customer Accounts Agent Resume Examples & Samples

  • Focus on the delivery of an enhanced customer experience
  • Handling incoming customer account/invoice related calls and correspondence
  • To telephone customers with disputes to ensure resolution in a timely and expeditious manner and negotiate resolution as may be necessary
  • To telephone customers to chase for payment of outstanding invoices relating to queries resolved
  • Interaction with internal departments to ensure customer queries are effectively resolved and documented where appropriate
  • The updating of collection systems to reflect changes in customer requirements
  • Supply supporting documentation where required to customers to improve and speed up their readiness to pay
  • The agreeing and raising of credit notes within predefined guidelines
  • To provide supporting documentation where necessary to enable effective commencement of litigation on customer accounts that have defaulted
  • To prioritise workload to ensure agreed objectives are achieved. This to include continuous focus on aged disputes and cash collection and achievement of customer satisfaction
  • To undertake regular tasks/activities to include
  • Copy documentation and purchase order requests
  • Contract detail change requests
  • Updating diary reviews where disputes have been resolved
  • Action incoming post and correspondence
  • Action daily incoming e-mail enquiries
  • To process online payments using EPDQ facility where appropriate
  • Prepare cash allocation requests
  • Review generated chase letters prior to posting
  • Prepare account reconciliations as may be necessary
  • To update collection system with the details and outcome of each customer contact and create follow up actions where necessary
  • Liaison with Retention/Resale team to ensure customer requests are processed in a timely manner and use initiative in preventing possible customer contract terminations
  • Visit customers as necessary, to agree on progress and resolution of account issues
  • To foster effective working relationships with the invoicing teams in order to ensure that mutual goals are recognised and focused upon
  • To conduct regular reviews with Operations & Sales Account Management to resolve outstanding issues in a clear and defined manner and record such activity on collection system
  • To achieve pre-determined performance targets
  • To ensure the Tyco brands are actively promoted to customers at all time
  • Integrity & Trust
  • Functional/Technical skills
  • Excellent communications skills/ability to communicate at all levels
  • Learning / Change agility
  • Effective problem solving skills
  • Listening
  • Customer billing and account setup processes
  • Demonstrable experience of delivering effective customer responses
  • Negotiation
  • Various ERP/Customer Solutions systems
  • PC Literacy, including of Microsoft Office products
  • Analytical skills to reconcile accounts and prepare detailed statements
  • Negotiating skills
3

Customer Escalation Agent Resume Examples & Samples

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  • Follow standard operating procedures to ensure consistency and accuracy
  • Address customers inquiries and resolve problems to ensure that appropriate changes are made
  • Refer unresolved customer grievances to designated departments for further investigation
  • Communicate with supervisor regarding any potential needs or concerns
  • Perform data entry accurately
  • High school diploma or GED required
  • Associate degree is preferred
  • 1 year related work experience required
  • Excellent organizational, written and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to maintain confidentiality and security of all information
  • Ability to comply with current and updated policies and procedures
  • Ability to interact courteously and effectively with a diverse population
  • Proficient in the use of Microsoft Office products
  • Must be able to remain in a stationary position for an extended period of time
  • Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
  • Work is constantly performed in an office environment
4

Global Customer Experience Agent With English & Bulgarian Resume Examples & Samples

  • Support operations of online advertising product related queries across multiple channels - chat, email and phone
  • Managing complaints, fraud, and account hijacking queries
  • Processing of billing and payment
  • Written and spoken fluency in business English and Bulgarian
  • Focus on assisting clients by driving the right product adoption for the right client – previous B2B experience would be an asset
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and identified areas where clients can improve how they use client’s solutions
  • Excellent communication skills: verbal, written, listening skills
  • Ability to understand current clients’ processes and guidelines
5

Customer Experience Agent Resume Examples & Samples

  • Providing a high level of customer experience that is informative and confidential to customers whilst achieving service objectives
  • Keeping accurate and timely records of all communication contacts with customers
  • Demonstrating a good understanding of company policies
  • Making judgments when to escalate any issues
  • Complying with all operational security policies
  • Have experience working in a customer focused environment, providing customer services over the phone and/or other communication channels
  • Be confident and courteous communicators with an excellent telephone manner
  • Have a proven conscientious and well organised approach to work load, working on own initiative and the ability to plan effectively
  • Be able to work under pressure, often dealing with emotive issues
  • Have an excellent standard of written and spoken English
  • Have excellent customer service, rapport building and communication skills with the ability to adapt own approach to suit a diverse range of people
  • Have a willingness to learn and be open to change
  • Be I.T literate, specifically experienced in using Microsoft Office packages
  • Sheffield Customer Care Events Staff 2017
6

Customer Interaction Rep-inbound Agent Resume Examples & Samples

  • Experience in telemarketing, customer service or sales preferred
  • Accurately type at minimum of 30-35 wpm
  • Listen and gets clarification
  • Manage difficult or emotional customer situations
  • Make sound decisions with minimum supervision
  • Quickly learn and master internal DME Software and Web reporting systems
7

Customer Agent Resume Examples & Samples

  • Provide assistance to our customers (via inbound call queue and support ticketing system)
  • Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms, Broadsoft and Cisco Call Manager
  • Provision IP phones (CISCO, Polycom, Linksys and others)
  • Provision Cisco and Adtran routers and switches for new customer installations
  • A positive customer service attitude
  • Possess a good understanding of both telecommunication hardware elements, as well as software and platform components
  • Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities
  • Working knowledge of LAN and WAN technologies is preferred
  • Detailed understanding of the OSI model as well as understanding the basics of IP networking
  • Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience
  • Associate or Bachelor of Science degree in a Technical Field preferred
8

Junior Customer Master File Agent Resume Examples & Samples

  • Support the DHL sales force in all channels
  • To process requests for opening and amending accounts in line with agreed SLA in terms of speed and accuracy to minimize the risk of customers and revenue being lost
  • Check if rates comply with the Pricing policy
  • Provide and excellent level of service to internal and external customers ensuring that their needs are continually being met
  • Liaise with the different internal and external parties to achieve an optimal financial settlement with a low error rate
  • Ensure a timely, accurate and complete data entry into the appropriate legacy systems
  • Providing method of receiving amendments from customers and providing feedback when completed
  • Ensure information is entered accurately to allow customer information to flow into our Billing, Customer service, Reporting & Sales systems
  • Keep up to date records of work received and processed to ensure a clear audit trail can be followed to trace requests and to track performance and productivity
  • Digital archiving of tariff agreements with customers and CRISP approvals in the appropriate tools
  • Validate all customer data against DHL policies and legal requirements
  • Participate in improvement initiatives
  • First point of contact for several stakeholders/business partners
  • Education: MBO level or equivalent by experience
  • Administrative experience, preferably in a similar position
  • Language skills: Dutch and good knowledge of English both oral and written (Italian is an advantage)
  • Analytical skills
  • Good planning & organizational skills
  • Ability to prioritize, to work with deadlines/targets and attention to detail
  • PC Skills: Good knowledge of MS Office
  • No 9-5 mentality
9

Customer Interaction Rep-outbound Agent Resume Examples & Samples

  • Speak clearly and persuasively
  • Think quickly on your feet during phone conversations with the customer
  • Respond to customer’s objections with effective rebuttals and schedule the appointment
  • Solicit customer feedback to improve service
  • Multi-task and work under the pressure of deadlines
  • Work effectively as part of a team
  • Adhere to schedules based on dialing strategies
  • Quickly learn and master internal AutoPoint Software and Web reporting systems
10

Customer Delight Agent Resume Examples & Samples

  • Demonstrate the value of our SMB advertising solutions
  • Provide product and tool advice to improve clients’ experience and drive higher product adoption and spend
  • 1 to 3 years working in a service/customer service/sales organization
  • Fluency in written and oral English
11

Customer Serv Agent Resume Examples & Samples

  • 5 Interference with flightcrew members or flight attendants
  • 6 Commission of certain crimes aboard aircraft in flight
  • 10 Lighting violations involving transporting controlled substances
  • 11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to
12

SME Customer Transfer Agent Resume Examples & Samples

  • To work within a team to achieve high performance results and improvements in NPS customer satisfaction, in line with objectives and KPIs
  • To adopt best practice aligned to the BGB sales principles
  • To enhance capabilities and build confidence to succeed. To role model by positively acting on feedback received
  • To create a working environment where you are able to reach your full potential, communicating clearly and getting individuals involved, inspired and motivated, adapting to change and working to continuous improvement
  • Effective networking and partnering with peer group to resolve issues, share best practice and implement solutions
  • To effectively manage the erroneous transfer process to resolve complex querys with 3rd Party suppliers and identify the optimal outcome for the customer
  • To support contingency arrangements, to perform and meet customer commitments
  • To escalate competitor insight with regard to repeat objections, taking proactive actions to address any adverse variances
  • Ensure adherence to regulatory, compliance, internal processes and audit requirements, including adherence to all internal policies, rules, and procedures
  • Escalate and recommend areas of operational and regulatory risk, greater efficiency, process improvement, development of systems and improved customer retention
13

Customer Experience Agent Resume Examples & Samples

  • Ensure the timely processing of all customer requests that involve cross-functional remediation within pre-established service level time frames o Cross-functional requests may include remittance inquiries, billing inquiries, pricing and/or renewal inquiries, and collection efforts
  • Analyze and reconcile customer accounts with respect to provision of service, billing, payment, and utility related information. Escalate issues as appropriate
  • Perform outbound customer surveys for measurement of interaction quality and Net Promoter Score
  • Prepare ad hoc excel-based reports for customers, brokers and internal functional teams regarding billing, payment and account balance activity
  • Perform basic financial analysis to determine amounts required for refunds, credits and lost savings requests; Prepare summarized reports required for approval of financial adjustments
  • Perform outbound communications upon closure of escalated issues
  • Track and maintain interaction data for analysis of customer trends by updating DEB’s Customer Management systems
  • Address Payment and/or Billing – related customer issues associated with (but not limited to); misapplied payments, check refund request, billing account adjustments, reconciliation and generation
  • Support customer contract renewal requests by coordinating with Retention Agents to provide real time pricing
  • Ensure customers understand contract provisions by having a comprehensive understanding of DEB’s products and services, and the end-to-end customer lifecycle
  • Manage specific market delinquency rates, bad debt, late payment charges and write-offs
14

SMB Customer Delight Agent Resume Examples & Samples

  • Provide consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone
  • Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support
  • Champion and produce success stories for customers who have had success in growing their business by using our products have used our products to grow their business
  • Familiarity with online advertising products and social media
15

Customer Resource Agent Resume Examples & Samples

  • Provide personalized customer service by use of interpersonal skills, establishing rapport, and presenting a positive, friendly attitude
  • Using multiple forms of communication (phone-within call center environment, web, email, & chat) solve customers’ needs while delivering excellent customer service – this includes but not limited to order tracking/tracing, delivery status, and RMA entry
  • Accurately update systems with status details and other information relating to the customer’s needs
  • Work closely with management to resolve customer questions/concerns
  • Fosters the MSC Culture in the department and throughout the company in order to ensure unity of vision and fulfillment of MSC’s mission
  • Meet or exceed all assigned operational, customer-experience and service level metrics consistently
  • Participates in special projects and performs additional duties as required
  • High School diploma or the equivalent required
  • Customer service and/or Call Center and/or Web based internet chat experience preferred
  • Strong verbal and written communication skills required including the ability to communicate with standard grammar
  • Accurate typing and data entry skills required
  • Above average computer knowledge/technical skills required –(such as proficient at using search tools, web browsers, email features, attaching files to correspondence, utilizing tracking tools, website functionality, and web chat)
16

SMB Customer Experience Agent Resume Examples & Samples

  • Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
  • Providing product and tool support to improve the overall experience and drive higher product adoption and spend
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
  • Work experience in marketing or technology
  • Familiarity with online advertising products and social media, specifically Ad Words
17

After Hours Customer Response Agent Resume Examples & Samples

  • Supervisory experience is preferred but not required
  • Parking industry experience is required
  • Ability to communicate professionally and effectively
  • Ability to speak, read, and comprehend the English language
  • Must be open to feedback, differing opinions and other points of view
  • Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license
18

Customer Accounts Agent Resume Examples & Samples

  • Handle on a timely basis customers with past due accounts less than 30 days in order to optimize loss prevention
  • Identify potential risk situations and report them to the designated Representative and/or to the Supervisor
  • On certain occasions, approve extensions on loan/lease contracts, up to one month
  • Adhere to collection guidelines and various laws pertaining to collection activities
  • Monitor on daily basis the list of pre-authorized payments returned by financial institutions, and communicate to customers if necessary
  • Assist the Customer Accounts Representatives, Insurance Specialists and the Specialized Collections team as required
  • Participate in the handling of inbound calls
  • Send all correspondence necessary for the management of the assigned accounts
  • Perform other duties and assigned tasks according to specific needs
  • 1-3 years experience in customer service or a related field
  • Bilingual: excellent oral and written communication skills in both English and French
  • Excellent telephone skills
  • Work with minimum supervision and able to take decisions that are in the best interest of the organization
  • Ability to promote a cooperative environment and to build team cohesiveness
  • Excellent computer skills: Ms Office (Excel, Word, Outlook)
  • General knowledge of automobile retail operations
  • General knowledge of accounting and collection practices
19

Customer Navigation Agent Resume Examples & Samples

  • 1 year in a customer-service position
  • Health care systems
  • Conflict resolution
  • Professional boundaries
  • Understand how to link patients to diagnostic and follow up test / treatment
  • PC skills (Windows, Outlook, Excel, and Word)
  • Medical terminology knowledge a plus
20

Customer Serivce Agent Resume Examples & Samples

  • If you have applied in the last 12 months for this position and were not selected, you will not be eligible to reapply from the date of interview**
  • 1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
  • 2 Interference with air navigation
  • 3 Improper transportation of a hazardous material
  • 4 Aircraft piracy
  • 7 Carrying a weapon or explosive aboard an aircraft
  • 8 Conveying false information and threats
  • 9 Aircraft piracy outside the special aircraft jurisdiction of the United States