Customer Engineering Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer engineering job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Kemmer

Marina

Kemmer

7139 Brown Heights

Chicago

+1 (555) 818 6898

7139 Brown Heights

Chicago

Phone

p +1 (555) 818 6898

Experience Experience

Chicago, IL

Fixed Networks Customer Engineering

Chicago, IL

Rowe-Bosco

Chicago, IL

Fixed Networks Customer Engineering

High product and technology knowledge that allows quick reaction when performing tests or getting requests from customers
Capacity to effectively engage customer at technical domain to present a solid and competent output during NPI execution
Participating in NPI such as Demo’s, Trials, Proof of Concept at customer site
Frequent and direct customer interaction, possibly driving solutions in the customer’s lab
Interfacing with the Front End TSC for Technical Issues Escalation
Problem support and first level of root cause analysis before escalating towards TEC
NPI lab preparation prior to execution in front of customer

Los Angeles, CA

Customer Engineering Manager

Los Angeles, CA

Stamm, Walter and Rutherford

Los Angeles, CA

Customer Engineering Manager

Driven to create success through brilliant problem solving, communication, and relentless persistence
Start of phase 5 is when he or she is in charge of serial life development
Driven to make customers happy and successful
Oversee successful delivery of accelerated technical support services to committed SLA’s working closely with customers, team and sponsors
Identify areas of improvement
Provide Monthly MBR data to Sponsors and conduct Quarterly Service Review
Build the internal engineering schedule to match with the customer master schedule and industrialization / purchasing constraints

present

Detroit, MI

Senior Manager, Customer Engineering

Detroit, MI

Johnson, Ondricka and Grady

present

Detroit, MI

Senior Manager, Customer Engineering

present

Conduct RCA, Orthogonal defect analysis to identify the improvement areas and execute preventive strategy to reduce the incoming customer field issues
Formulates and executes process and organizational improvement direction and programs which enhances overall effectiveness; proactively seeks ways to improve human resource and other management processes
Manage the development and test of the patch / service pack releases
Defines individual performance objectives and development plans and ensures alignment with project and department objectives
Regular discussion with TAC to ensure correct prioritization and manage customer expectations
Driving quality initiatives and improve processes for ShoreTel UC releases
Advanced knowledge of management concepts, practices and techniques

Education Education

Bachelor’s Degree in Engineering Required

Hofstra University

Bachelor’s Degree in Engineering Required

Skills Skills

Knowledge of SAP
A valid Texas driver’s license with a history of a safe driving record in accordance with CPS Energy policies, procedures, safety standards, and applicable laws and regulations or a valid driver’s license form another state with the ability to obtain a Texas license within 60 days
Ability to work indoors, outdoors and within adverse conditions
Ability to lift/move/transport equipment and tools weighing up to approximately 20 pounds to perform job duties
Ability to manage priorities and work in high pressure situations
Exceptional interpersonal skills and demonstrated ability to work as a team player
Ability to work with PC software applications (Microsoft Office - Outlook, Word, Excel, PowerPoint, Access, etc.)
Ability to work independently and make sound business decisions
Effective oral and written communication skills
Exceptional customer service skills

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15 Customer Engineering resume templates

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CCG CRD Customer Engineering Intern Resume Examples & Samples

Ability to pick up new tools and technologies
Should be self-directed
Candidate must be pursuing a graduate degree in Computer Science, Computer Engineering or other science/engineering related field
Minimum of 6 months of experience with data management, translating raw business data into insightful analyses, and reporting environments such as PowerBI, Tableau
Minimum of 6 months of experience with implementation and business processes improvement
Minimum of 6 months of experience with data analytics best practices

Client Customer Engineering Portal Intern Resume Examples & Samples

Problem-solving skills
Ability to work in a dynamic and team oriented environment
Must be pursuing a BS in Electrical Engineering, Computer Engineering, Computer Science or Business
Must have the unrestricted right to work in the US without requiring sponsorship
Familiar with structured problem solving and analysis

Customer Engineering Manager Resume Examples & Samples

1) Manage coordination of informationw with Airbus (ECM) driving the organization to timely responses
2) Project management of deliverables (UP tool) to Airbus
3) Prepare periodic program updates to internal and external customers
4) Interface with Airbus program office including on-site representatives
Analyst
Hourly

Customer Engineering Account Manager Resume Examples & Samples

Provide support to the Sales team in the development of the proposals to potential airline/lessor customers and the subsequent negotiation of contracts for items that fall within the responsibility of the PMO
Propose strategies to overcome negotiation obstacles that fall within the responsibility of the PMO
Have a good grasp of the program commitments made in the sales process (i.e. optional list, cabin configuration - LOPA, operational aircraft guarantees, warranty, etc.) and, as such, will play a key role in meeting the program sales and margin objectives
Lead the “specing” process of the aircraft and the pricing of the options
Be responsible to manage the ongoing customer relationship, once a contract is signed with a customer (regular communication with signed customers, program updates, project management of configuration process, raising Price & Offerability requests, etc.)
Be responsible for tracking the Program commitments made in the sales process (aircraft guarantees, optional features availability, etc.)
You have an ability to interact with airline customers
You have strong oral and written communications skills
You hold a pilot license (asset)

Fixed Networks Customer Engineering Resume Examples & Samples

NPI lab preparation prior to execution in front of customer
Participating in NPI such as Demo’s, Trials, Proof of Concept at customer site
Frequent and direct customer interaction, possibly driving solutions in the customer’s lab
High product and technology knowledge that allows quick reaction when performing tests or getting requests from customers
Ability to develop high quality technical documents (HLD/LLD, Test Reports) and training material
Capacity to effectively engage customer at technical domain to present a solid and competent output during NPI execution
In some cases it may require to participate in a 24/7 rotational support (exceptionally), or scheduled activities (migrations, network upgrade)
Fault investigation both remotely, and on-site as requested
Interfacing with the Front End TSC for Technical Issues Escalation
Problem support and first level of root cause analysis before escalating towards TEC
Participate in technical meetings and conference calls related with responsibilities
Possibility to travel within the EMEA region
Telecommunications / Electronics / Computer Engineering degree or similar required
Native level of Turkish
Excellent verbal and interpersonal communication skills required
Ability to lead within a team environment
Professional and positive approach
Technology framework in the position scope: Fixed access network portfolio: DSL, VDSL / Vectoring, Vplus, G.Fast, GPON (OLT + ONU/MDU), NGPON2, IP routing protocols, Cloud, SDN/NFV, AMS & Enhanced Applications…
Analytical mindset and creativity highly oriented towards problem solving
Possesses a solid understanding of systematic troubleshooting, as well as having the capabilities to identify software and hardware issues in a timely manner with minimal supervision
High accountability and initiative to get best results during NPI support
Capability for working under pressure and under short time reaction constraints

Customer Engineering Midwest Resume Examples & Samples

EH&S – Top priority is to ensure the safety of all employees and stakeholders in regards to our operations. This includes responsibility for personal safety, process safety as well as environmental compliance for our employees, contractors, customers and the community. Actively participate in the safety programs, promote and enforce safety rules and good housekeeping. Work Process - Ensure all standards, systems, procedures, codes, federal/statutory requirements and work processes are followed in conjunction with operating and maintaining the customer stations. Enter all incidents into Event Management and ensure appropriate follow-up is completed
Supply Reliability – Meet/exceed contract requirements for Flow, Pressure, Purity, Efficiency and On-Stream. Ensure the implementation of sound preventative/predictive/and integrity maintenance programs that reduces unplanned shutdowns and ultimately enhances overall customer satisfaction and profitability
Maintenance – Ensure maintenance work is conducted per schedules and in accordance with performance standards. Assist in the management of all maintenance activities within the region. Manage maintenance cost spending at budgeted levels. Identification of root causes of equipment/machinery failures and developing appropriate repair solutions to reduce reoccurrence or eliminate the cause of failure
Spending – Execute to budget levels. Includes Labor, materials, and contractors costs. Proactive cost management. Support budget development work process
Operational Excellence - Improve the effectiveness of the work team and customer stations by sharing and implementing best practices across the region and sub-regions. Implement best practices, change management, and standardization of maintenance systems and work processes across the region
Travel requirements up to 50%
Ability to work in a fast-paced environment
Technical ability to understand tank dynamics and engineering principles around thermodynamics and fluid flow
Working knowledge of MS Office products

Director of Customer Engineering Resume Examples & Samples

Bachelors in Engineering, Masters preferred
15+ years related technical experience
10+ years in engineering senior leadership
Extensive experience in consulting and/or client-facing role is preferred
Must have general knowledge of automotive Lifestyle systems and their applications
Must be able to articulate vision and influence decision making outcomes with internal stakeholders, external suppliers, and the customer
Must have a "whatever-it-takes" attitude using diplomatic leadership skills within a collaborative teamwork environment to accomplish the necessary results
Proven and effective communication, analytical, judgment, initiative and execution skills
Expertise in driving complex cost reduction projects and program deliverables
Drive for Results, Team Player, Change Orientation, Customer Focus, Self Awareness
Experience with managing distributed development teams is preferred

Customer Engineering Intern Resume Examples & Samples

The candidate must be pursuing a MS or PhD Degree in Computer engineer, Electrical Engineer, or related field
Minimum 6 months experience with programming languages (C, Verilog, Python, Perl,etc)
Minimum 6 months of experience with Cadence -Virtuoso, Synopsys
Minimum 6 months of experience with Security Validation Methodologies
Minimum 6 months of experience with Asic Design
Digital and Logic design

Lead Engineer Senior Camera Customer Engineering Resume Examples & Samples

Knowledge or experience of Linux Andriod
Strong skill of software integration, optimization, and debugging on embedded RTOS (Real Time Operating Systems)
Strong C/C++/ Java development and debugging skills on embedded systems
Authoring or debugging tools for Multimedia applications ( JTAG, etc)
Lab test equipment (oscilloscope, logic analyzer, Network server, etc)
Software verification and validation for Approvals testing and inter-operability testing
Good communication & interpersonal skills for customer-facing role
Self-starter with motivation and initiative
Flexibility to learn and work on new Multimedia area
Ability to work as part of a dedicated project team and independently
2+ years hands-on experience in camera sensor/module/tuning industry
Knowledge of camera / image signal processing is desired - Experience with Qualcomm Android software and MSM chipsets - Experience in product/platform commercialization

Iotg Customer Engineering Resume Examples & Samples

Participate in new product development
Create & Publish New Product Collaterals
Develop Product Solutions
Design reviews
Candidate must possess at least a Bachelor Degree or Master in Electrical and Electronic Engineering or Electronic Engineering or Computer Engineering
Good command of English (written and communication)
Basic PC system and Intel Architecture knowledge

Customer Engineering Leader Resume Examples & Samples

Previous experience in electrical machines and associated genset equipment
Substantial relevant work experience required, including leadership of a small technical group
Broad knowledge of generator application, mechanical aspects and test methods
Knowledge of international standards and liaison with certification bodies
Engineering experience in design and manufacture of electrical machines
Champion introduction of new product introductions within region
Develop and maintain close technical relationships with key customers
Support and develop the global infrastructure and business relationships that enable the technical requirements of customers and the market to be better understood and so provide an ongoing VoC link into VPC and VPI processes
Liaison with global engineering group on key technical project updates, inputs and visibility for region
Support VPC creation with regards to business justification and technical solutions
Support OMCS with ECR process to resolve configurator issues driving quick resolution for day to day customer requests

Dir OEM Customer Engineering Resume Examples & Samples

Work directly with OEMs to bring up, run and optimize Vuforia on mobile embedded platforms, including eyewear devices
Drive interactions and deliverables to a high level of quality and satisfaction for our customers
Interface with product and sales teams, and contribute to new product definition process
Build team with relevant skillsets to achieve product goals and meet customer requirements
Good understanding of the OEM product lifecycle, hardware and software development processes
3+ years’ experience in mobile application development for Android, iOS and/or Windows
Experience in leading distributed, multi-regional teams
B.S or M.S in Engineering in any field with Computer exposure

Customer Engineering Resume Examples & Samples

Support and Execute VPI project
Develop and deliver new product meeting customer requirement
Plan and execute the required DVP&R for fuel system components with Customer and internal development team
Closely work with customer for adapting the fuel system on engine and provide required support on trouble shooting on need basis
Closely working with Global customer engineering team and provide necessary support to CFS and CFSI team
Understand the requirement of customer and create a tech profile and review the same with Customer and Internal team

Customer Engineering Manager Resume Examples & Samples

Begin with concept design received from Concept Engineering to Start-Of-Production + 3/6 months (once quality standards have met customer specifications), from PMS phase 2 to phase 4 when in development
Start of phase 5 is when he or she is in charge of serial life development
Build the internal engineering schedule to match with the customer master schedule and industrialization / purchasing constraints
All tasks are done with the appropriate tools and in compliance with the PMS work-packages, FES standards & 7-Quality-Basics, in support of functional milestone “time to pass” objective
Reporting: Monthly report summary on PRC-template, including risk and opportunities and corresponding action plans
Capitalize experience on the development through lessons learnt process
Bachelor's degree, ideally in Engineering (ME or automotive engineering)
Minimum 5 years of work experience,
Experience in an industrial environment and/or Interior product experience a plus
Ability to work in a multicultural environment
Leadership and managerial skills sought
Result orientation
Strong communication, negotiation and conflict management skills
Ability to work in a matrixed organization
Strategic, analytic and problem solving capabilities
Knowledge of 7 Quality Basics

Customer Engineering Resume Examples & Samples

10+ years wireless industry experience
10+ years of managing mobile technology related large scale customer projects and relationships
5+ years IT industry experience bridging both medical device and healthcare IT experience
LI-SRC

Customer Engineering Manager Resume Examples & Samples

Monitor monthly SLA Reports
Provide Monthly MBR data to Sponsors and conduct Quarterly Service Review
Identify areas of improvement
Identify additional opportunities for enhanced service
Responsible for pro-active advisory services
Responsible for validation of new G Suite features and help with Change control processes for Customers
Analyze break/fix service levels
Oversee successful delivery of accelerated technical support services to committed SLA’s working closely with customers, team and sponsors
Liaise between business, technical, and sales stakeholders and contacts
BA/BS or equivalent combination of education and experience
5+ years experience in professional services or technical project management
Driven to make customers happy and successful
Ability to understand the customer better than they do, anticipate future needs and help determine the ideal solution for issues and processes
A passion for collaboration and a willingness to think outside the box to develop processes and tools suited for the change involved in the enablement of cloud platforms
Superior team organizer and lead, with the ability to coordinate and motivate technical staff
Able to define and establish maintenance and administration processes and drive continuous improvement through them
Excellent organizational, analytical and planning skills
Phenomenal communication skills are a must for this job
Comfortable working with offshore organizations
Driven to create success through brilliant problem solving, communication, and relentless persistence
Able to perform well in the face of tight deadlines and tough technical and organizational challenges
Steadfast and calm in difficult situations
Experience in the Customer Operations lifecycle from Customer acquisition through project management, deployment/provisioning and support
Experience in Customer retention strategies and activities will provide the right base for this critical mission
Technical skills on G Suite Core services
Experience using Salesforce
G Suite Admin Certification (preferred)
Requirements gathering methodology and experience with Agile processes (preferred)
Understanding of Application development and Release Management processes in the Cloud (preferred)
Passionate about Cloud Platforms & applications (preferred)
For US only, Not eligible for Visa Sponsorship

Senior Manager, Customer Engineering Resume Examples & Samples

Managing sustenance of ShoreTel UC on premise systems
Form the team and train the team to take up the responsibility for the cloud offering of ShoreTel UC solutions and implement small features
Managing the customer field issues, issue prioritization to prevent customer escalations
Guiding the dev team during the defect triage, defect simulation and defect fixing
Guiding the QA team member during the quality assurance, verification and validation steps
Regular discussion with TAC to ensure correct prioritization and manage customer expectations
Manage the development and test of the patch / service pack releases
Conduct RCA, Orthogonal defect analysis to identify the improvement areas and execute preventive strategy to reduce the incoming customer field issues
Motivating the team, keeping them focused on supporting the critical issues, resolve them on time to reduce impact to the customer
Driving automation initiatives in UC solution and service deployment process
Working with cross functional teams of development, QA and Tech Pubs teams to release high quality deliverable on time
Working closely with product management and development to ensure refactoring, re-design of the system is done to improve quality, reliability and maintainability
Driving quality initiatives and improve processes for ShoreTel UC releases
Builds and leads a direct reporting team, contractors, and several aligned teams, ensuring appropriate staffing levels and skillset alignment to support the business and technology objectives
Formulates and executes process and organizational improvement direction and programs which enhances overall effectiveness; proactively seeks ways to improve human resource and other management processes
Defines individual performance objectives and development plans and ensures alignment with project and department objectives

Customer Engineering Co-op Resume Examples & Samples

Network protocols including TCP/IP, Layer 2 switching, Layer 3 routing, IGMP, SNMP, MPLS, and QoS protocols
Must be pursuing a Masters or Bachelors degree in Computer Engineering / Software Engineering from an accredited college/university
Must have at least a 3.0 GPA
Able to work from theRaleigh, NC office

Director of Managed Nand Product Verification & Customer Engineering Resume Examples & Samples

Experience with MNAND or SSD System qualification, development, validation, Firmware
Management experience of leading a distributed team
Understanding of storage interfaces (SATA, NVMe, SAS etc.) including ideally eMMC and UFS
Experience with advanced NAND flash and other non-volatile storage
In depth experience of software/firmware development methodologies
Practical experience in the project management of software/firmware
Knowledge of current state of the art development tools and their real world application
Strong interpersonal skills, strong team oriented individual
Able to manage and oversee multiple concurrent projects
Proficiency in selecting and managing test tools and environments
Excellent written and presentation skills
Working knowledge of test hardware and host platform solutions
Knowledge of certifications, ISO/TS 16949 or IATF 16949:2016, Automotive SPICE 3.0
5 or more years of managerial experience
International travel will be required

Supv Customer Engineering Resume Examples & Samples

High school diploma/GED or equivalent
A valid Texas driver’s license with a history of a safe driving record in accordance with CPS Energy policies, procedures, safety standards, and applicable laws and regulations or a valid driver’s license form another state with the ability to obtain a Texas license within 60 days
Ability to work indoors, outdoors and within adverse conditions
Ability to lift/move/transport equipment and tools weighing up to approximately 20 pounds to perform job duties
Ability to work with PC software applications (Microsoft Office - Outlook, Word, Excel, PowerPoint, Access, etc.)
Exceptional interpersonal skills and demonstrated ability to work as a team player
Ability to manage priorities and work in high pressure situations
Ability to work independently and make sound business decisions
Associates Degree in Business
Knowledge of overhead & underground electric distribution design and construction standards
Knowledge of Designer/GIS and WMIS
Knowledge of three-phase underground electric distribution design and construction standards
Knowledge of Downtown Network design and construction standards
Knowledge of gas design and construction standards
Knowledge of Electric Service Standards
Knowledge of Electric and Gas Line Extension Policies

Customer Engineering Resume Examples & Samples

Installation Quality Assurance (IQA) - Has an extensive understanding of the Installation Review Process, including the tools and processes associated with the various markets. Is capable of identifying potential issues early in the process and can provide clear guidance to the customer on how to resolve this issues keeping in mind both the customers and Cummins best interested. Can teach others to perform IQAs
Product Knowledge - Knowledge of products and product lines. Able to represent the features and benefits to sell the products. Able to recognize customer needs and suggest product applications to solve problems and create benefits for the customer. Able to teach others to formulate effective messages and represent the features and benefits of the product
Cross-Functional Design Review - Recognized as an authority of cross-functional design review skill and is contacted regarding this skill by the rest of the organization and is able to train and coach others in developing and applying cross-functional design review and is considered the person to contact as the expert on this skill
Set The Aim - Recognizes when assumptions need to be challenged to ensure effective execution of strategic plans; holds direct reports accountable for setting the aim. Guides leaders on how to create clear and compelling pictures, objectives and implementation plans; ensures key strategies in the organization have appropriate implementation plans and measurements
Coach & Develop - Recognizes opportunities with direct reports to provide coaching; is constantly on the lookout for development opportunities for direct reports; over time, builds reputation for developing and promoting direct reports. Encourages leaders at all levels to make coaching and developing others a priority; guides leaders on how to effectively coach and develop others
Bachelor of Science (or equivalent degree) with Naval Architecture experience

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