Customer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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K Jacobi

Kelsie

Jacobi

9266 Pink Port

Los Angeles

+1 (555) 496 2879

9266 Pink Port

Los Angeles

Phone

p +1 (555) 496 2879

Experience Experience

Detroit, MI

Customer

Detroit, MI

Lindgren, Hahn and Cole

Detroit, MI

Customer

Working collaboratively within an agile, fast paced team to deliver process improvement
Participate in activities designed to improve customer satisfaction and business performance
Provide support to business development initiatives
Tolerance for repetitive work in a fast-paced, high production work environment
Accredited to distribute Wealth Management approved products (Managed Investments, Superannuation, Risk Insurance and Gearing Products)
Established network of referrals to identify new business opportunities
Provide input into the direction of new initiatives and strategic goals

Chicago, IL

Customer Data Analyst

Chicago, IL

Bechtelar, Lynch and Harber

Chicago, IL

Customer Data Analyst

Own customer analytics for the Performance Marketing team
Establish/monitor CLTV models by channel, etc
Provide key metrics to continuously monitor our performance
Support team with custom analysis around performance and investment
Establish innovative analytics to better inform our marketing approach
2-3+ Years in supporting digital marketing in a highly analytic role
Strong working knowledge of SQL

present

Los Angeles, CA

Manager, Customer Business

Los Angeles, CA

Nicolas Group

present

Los Angeles, CA

Manager, Customer Business

present

Supports the development of marketing & sales plans for downstream products & services in conjunction with Product Development/BD/Marketing/Promotions
Manage trade budget and deduction resolution to stay within budgets/estimates (trade budget managed to 1-2% of bottom line total)
Works with ASM/BD to develop regional CSS downstream sales strategy
Manages and prioritizes all proposal and contract activity related to Business Development
Leads the development of Monthly Reports with assistance from Sales Support
Assists CBO in cost sheet approval management
Work with Costco supply chain lead to predict issues, solve logistics problems, and continuously improve our supply chain

Education Education

Bachelor’s Degree in Business

James Madison University

Bachelor’s Degree in Business

Skills Skills

Capable communicator, able to challenge customers, provide out-of-the-box solutions, and think analytically
Looking for people who are collaborative, able to see projects to completion, able to work as a team, communicative, and committed to improving themselves
Are available to travel 50% of your time
Speak English fluently and also have basic German skills
Able to communicate bi-culturally both with American and Japanese
Managing projects professionally is your daily business
Ideally you have start-up or cross-industry experience in an innovation role
Provide a proven track record in developing and scaling business ideas
Have significant experience in agile product development methods (incl. SCRUM) and customer centric product design (incl. lean start-up, design thinking, user testing & prototyping), ideally as trainer
Have experience in the energy business with retail focus

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Customer Save Specialist Resume Examples & Samples

Exceed productivity standards; such as overall accuracy; maintaining Key Performance Indicators; and provide one call resolution to internal and external customers
Proven ability to diffuse an escalated customer situation and bring the customer issue to closure
Complete all required documentation for Stop Saves, stop/saves and any other customer interaction
Take ownership of all customer queries and proactively follow through to resolution
Ensure all customers’ queries are investigated and resolved with minimal escalation
Ability to make independent decisions based on established guidelines
Must be able to adhere to an assigned work schedule, must be dependable and punctual
Will acquire and retain multiple product range knowledge
Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
Maintain Customer focus at all times and respond to customers’ enquiries using the CSC’s Best Practices/QA guidelines
Work within agreed daily ad hoc responsibilities, striving to exceed customer expectations wherever possible
Adhere to agreed standards of quality with a minimum 90% accuracy rate
Maintain professional working relationship with internal and external customers, customer service management and colleagues
Knowledge of effective negotiation techniques used to quickly resolve escalated customer issues
Demonstrate the ability to diffuse situations, utilize effective negotiation skills and bring the customer issue to closure while maintaining the highest level of customer service
Ability to communicate effective with multiple levels of management within the organization and the client
Ability to work flexible schedule, including weekends and holidays. Must be dependable and consistently punctual for all schedules shifts
Ability to prioritize work, manage time effectively and work successfully in a fast paced, multi-faceted environment
Must have an in-depth knowledge of products, guidelines, procedures and CSC operating systems
Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple task simultaneously
Demonstrate a high level of accuracy and attention to detail
Must be able to accurately complete basic math calculations
Strong Stop Save and Quality KPI performance on a consistent basis (period over period performance)
Must be in good standing
Assessment may be conducted to determine skill level

Customer Accounting Specialist Resume Examples & Samples

Porcess credit card payments, EFT transactions and wire payments in SAP by utilizing bank websites, spreadsheet uploads and manual posting
Request and negotiate repayment of compliance deductions by preparing accurate documentation and communicating the resukts of investigation to external business partners, resulting in improved collections and improved DSO's
Collaborate with internal departments to pinpoint gaps in process to prevent future occurrences of compliance and non-compliance issues. >5. Trace lost and short shipments and file claims with cariers for lost/damages goods via multiple freight carrier websites to recover monies. >6. Partner with National Accounts Credit team in an effort to streamline internal procedures

Senior Manager Customer Correspondence Resume Examples & Samples

Manage multiple initiatives simultaneously and balance the needs of stakeholders with the customer in mind
Ensure critical deadlines are met
Reports to the Head of Customer Experience & Customer Relations
Defines and develops RMWM customer correspondence for all propositions
The role plays a key part in driving customer correspondence and embedding customer experience at the heart of both proposition management and development across the company
Minimum of ten year proven business communications and correspondence management and development experience, or equivalent
Bachelor’s degree in business, communications, related field or equivalent experience
Understanding of all aspects of the RBWM business and strategy
Strong planning and organization with the ability to make tough decisions
Innovative, self starter who can make decisions which affect a Global business
Analytical skills, with the ability to identify and address areas for development / improvement
The ability to act on own initiative and exercise creativity in problem solving, coordinating a wide variety of solutions into one or more projects
International experience or knowledge preferred

Head of Customer Resume Examples & Samples

Ensure a thorough understanding of the Business Strategy and objectives. Particular focus on Brand and Customer strategies. i.e. targets, measures, segment and business priorities, values
Translate the Central Strategy into a Regional Strategy ensuring alignment and efficiencies, and powerful local relevance and execution
Adopt central strategies and systems where appropriate. Adapt where local implementation requires
Engage with central expertise and capability to ensure no duplication
Develop a clear communication on the vision. (can use what we have at the centre)
Create a road show for the region to sell the vision and values, the business requirements and the requirements of each of the staff members. (Doug to lead)
Once the Region is inspired and understands the future, run workshops throughout the region to get “buy in” from the staff, and get them to translate what it means for them in terms of behaviour and delivery. i.e. What is their role in making the vision a reality?
Provide leadership and understanding of what a Customer Centric Business model is
Facilitate business units and discipline specific translation of what is required by them to achieve the transformation
Facilitate the change at a regional level, business by business, customer group by customer group
Review current business unit customer strategies. i.e. Customer segment priorities, product offerings, service, delivery etc
Facilitate strategy reviews in line with Organizational objectives
Agree customer strategies with each of the business units. Including required customer experience
Capture and summarize the overall regional strategy
Agree measures
Work with the business units to clarify who the key customer segments are. Ensure analyses, information and insights are gleaned about the needs of the customer segments
Work with the business units to review the CVP’s for each of the customer segments. Assist in sharing best practises available across the Group. E.g. product development
Key measures to be agreed : (NPS, Growth of current business, Growth of new business, growth relative to business growth spend)
Work closely with the Centre on all Customer information needs and measures
Work closely with all the product heads and business heads
Ensure information is shared across the region, and learning’s in the region are fed back to the centre
Ensure alignment of local marketing plans with Group Marketing plans. i.e. position global, execute local
Leverage key marketing assets on a regional level
Ensure efficiencies and no duplication of effort across the region
Manage regional budgets
Leverage initiatives from the centre
Develop a regional and locally relevant strategy in conjunction with the business units
Ensure strategic alignment
Together with the Regional EXCO, develop a stakeholder map and strategy. Key personnel to be given identified areas of responsibility
Develop a regional Communications strategy aligned to the Group strategy. Appoint key spokes people
Create awareness of the desired change in the region – press, customers, stakeholders
Relevant degree
Ten (10) years senior management experience in Customer Management / Marketing disciplines
Eight (8) years stakeholder management experience
Five (5) years business leadership experience

Customer Claims Team Leader Resume Examples & Samples

Provide guidance, coaching, development and leadership to Claims Analysts
Conduct performance evaluations and manage discipline issues effectively. Consistently execute policies and procedures and ensure compliance to minimize financial loss. Act as escalation point for staff with customer issues to ensure service quality resolution; effectively hire and retain qualified staff; and perform required quality monitoring
Manage average handle time (AHT), productivity and schedule adherence to ensure high quality of service is provided and obtained
Perform the duties at an expert level including the research and resolution of customer inquiries and disputes
Exercises authority within limits using excellent judgment to ensure that customer needs are met and that bank policy and profitability are not compromised
Effectively administer personnel policies and procedures
Ensure compliance with policies and regulations
Exercise limited policy exception authority
Provide management with support in establishing process improvements to benefit the customer, employee and the bank
2+ years experience as a Senior Specialist III or equivalent experience within
Ability to coach staff on JPMorgan Chase's process
Strong knowledge of Retail Claims

Gwim Senior Operations Rep-customer Accounting Rep H Resume Examples & Samples

CollegeDegree preferred
Candidatemust have at least one year experience in Customer Service
Candidatemust possess proven decision-making skills, ability to effectively managerisks, strong interpersonal skills and flexibility within a changingenvironment
Welldeveloped organizational and analytical skills

Senior Manager, Customer Segment Execution Resume Examples & Samples

Undergraduate degree in business, commerce, marketing or a related discipline; MBA a plus
Experience in executing customer strategies and value propositions, particularly those that required complex coordination and project management across the organization with multiple key stakeholders typically gained from 5 – 10+ years of experience in a project management role
Experience with customer experience strategies, customer segmentation and market research
Expertise in meeting management / large group facilitation techniques
Expertise in coaching and delivering candid feedback to individuals and groups, including non-direct reports and organizational superiors; also helping others deliver same
Expertise in the financial services industry in particular Retail Banking and Wealth Management is a plus
If already a BMO employee: deep knowledge of P&C Canada’s vision, mission, and strategy
PMP or relevant project experience
Define and manage project objectives, deliverables, constraints and activities in conjunction with the project team
Balance big picture of project delivery with planning details
Expertise at ensuring project SharePoint site is kept current and up to date
Manage changes to project scope through standard processes
Resolve issues with business partners to accelerate project delivery
Establish quality standards and oversee the creation of project deliverables; encourage program delivery efficiency and effectiveness
Share lessons learned and promote innovative methods to complete work
Complete ongoing reviews of project deliverables; lead reviews with program managers
Oversee development of formal project documentation, coordinate completion of deliverables and obtain appropriate authorizations
Ensure stakeholders and leadership are kept fully informed throughout the project engagement
Provide superior project delivery experience and manage stakeholder expectations
Use available resources and metrics to monitor client feedback and project delivery satisfaction
Provide engagement coaching to team members to support project performance
Document and discuss project specific performance feedback with program manager
Manage conflict appropriately
Bring clarity to ambiguous situations; Resilient under pressure
Develop an understanding of the technical and business aspects of the project in order to effectively manage the project
Establish and maintain healthy working relationships with all project stakeholders to provide advice, business expertise and recommendations
Communicate and negotiate project team expectations and plans with sponsors
Strong analytical and interpretive skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting the business environment

Customer Remediation AVP Resume Examples & Samples

Manage the day to day functions of the Remediation Team
Design, manage, & implement remediation efforts, constantly reviewing processes and procedures for efficiencies and to ensure correct controls are in place
Provide honest assessment to stakeholders of the expected delivery date of the problem resolution to ensure consistency with their expectations
Interacts with departmental Leadership to ensure that goals and objectives are being met
Ensures thorough staff understanding and implementation of operations, policies, and procedures
Assess skill set & experience of current resources against business needs, and identify training needs

Customer Resume Examples & Samples

Participate in client-facing Customer engagements, with ownership of deliverables and smaller workstreams
Assist in managing the financial aspects of engagements by organising staffing, tracking fees and communicating issues to project leaders
Provide support to business development initiatives
Build strong internal relationships within Advisory and across other services
Develop people through effectively supervising, coaching, and mentoring junior staff (typically Consultant-grade staff). Conduct performance reviews and contribute to staff performance feedback. Contribute to people initiatives including recruiting, retaining and training Advisory professionals
Maintain an educational program to continually develop personal skills

Senior Director Cross Channel Customer Innovation Resume Examples & Samples

Bachelor’s degree and MBA (or similar post-graduate degree) is required
10-13 years of corporate entrepreneurship/new business creation experience
Experience with ethnographic research into customer needs
Ability to synthesize patterns from disparate research and data points
Experience leading a disciplined innovation process
Adept at leading cross functional teams

Customer Assistance Specialist Resume Examples & Samples

Serve as the primary contact for customers and approved third parties; including but not limited to investors and attorneys, trustees and courts
Accountable for communicating the chase and investor-specific documentation requirements to the customer
Manages customer requests concerning modifications at all stages of the process by acting as liaison with all necessary parties (e.g., Subject Matter Experts)
Communicates modification decisions as received from Underwriting/QA. If modification is declined, discusses other options with the customer
Oversees customer's trial plan adherence and completion
Prepares customer's file for Underwriting: Reviews and perfects all documents provided by customer ensuring complete and accurate. When applicable, submits files to CA Ops Specialist for final review / validation prior to submitting file to underwriting
Assists in problem resolution: Researches issue (remove) customer loan issues utilizing available workplace resources, policies and procedures to determine resolution needs and escalates to management as appropriate
Handles warm telephone transfer of customers, when applicable, to specialty areas such as Bankruptcy, SCRA, and Default Escalations
Minimum 6 months - 1 year as a CA Specialist I within Chase Home Lending strongly preferred
Minimum one or more years of mortgage experience in a high volume customer contact role strongly preferred
Knowledge of Chapters 7, 11 and 13 preferred
Very strong analytical, interpersonal and critical thinking skills; ability to anticipate problems and resolve quickly
Ability to run several systems and move from one technology platform to another
Very strong verbal communication and customer service skills required

Customer Financing Resume Examples & Samples

Perform regulatory capital calculations for preliminary transactions along with return and risk analysis
Prepare credit memos and provide detailed transaction information to groups such as Credit Risk Management
Manage syndications/securitizations of pools of middle market and directly originated corporate credit assets
Build and maintain relationships with syndication accounts and track their transaction requirements
Assist in coordinating asset due diligence materials (including credit reviews) and prepare cash flow/securitization models for each new transaction
Liaise with various internal departments including Operations, LCD, Credit Risk Management, Strategic Risk Management, and Regulatory Capital to ensure transactions are properly vetted
Work with Client Onboarding, Credit Risk Management, and LCD to ensure counterparties are setup
Prepare internal and external marketing materials for transactions and products
Manage the deal execution process by working with external legal counsel and the trading desk
Prepare deal term sheets, manage transaction timelines/deliverables, and review of legal documentation

Head of Customer Franchise, Consumer Bank Resume Examples & Samples

Drive Consumer Bank customer vision and strategy and NPS (net promoter score) efforts in Hong Kong in alignment with Regional & Global direction
Responsible for customer insights & experiences, operate closely with each of the product leaders to provide knowledge and outcomes to improve customer experience and provide a seamless experience across products and channels
15+ years of experience in senior, broad gauged marketing management roles within well regarded, global consumer-focused companies characterized by complex business operating practices
A digital leader, proven record of creating a world class digital ecosystem at a highly reputed organization. Ideally significant P&L experience along with a track record of building businesses
Proven track record and expertise building consumer-based brand equities by managing the full complement of marketing functions including digital, CRM, analytics/segmentation, branding and advertising
Strong interpersonal, communication and presentation skills necessary for interaction with business leaders and teams across all levels of the organization
Superb influencing skills and the ability to navigate through the complexities of a large organization, break down barriers and help drive a new direction
A strong balance of strategic, analytical and business skills, with a high level of intellectual agility and capacity for original thought

Specialist, Customer Growth Resume Examples & Samples

Experience in developing customer offers and programs, including business-casing
Experience in managing large projects within complex organizations involving multiple key stakeholders
Knowledge of customer experience strategies, customer segmentation and market research
Expertise in program or project management
Expertise in coaching and delivering candid feedback to individuals and groups, particularly in influencing non-direct reports, colleagues and executives
Front line experience serving business customers is critical
Expertise in the financial services industry and in particular, with the small business & commercial segment
PMP or relevant project experience is an asset
Lead creation of project budget and schedule
Remove barriers, resolve issues and escalate as appropriate
Enforce use of a disciplined approach to managing, tracking and escalating risks as appropriate and develop mitigation strategies
Resolve issues with business partners to accelerate delivery, as required
Complete ongoing reviews of project deliverables; lead reviews with program managers and executive
Ensure stakeholders and leadership are kept informed throughout major deliveries
Focus on individual development; mentor junior team members
Collaborate with colleagues to get things done; be persuasive, encouraging and motivating
Prioritize and manage workload of self and team for timely delivery
Lead teams to drive execution and value
Develop an understanding of the technical and business aspects of initiatives in order to manage effectively
Use approaches, tools and techniques for gaining support of project stakeholders; Influence decision-making process
Encourage development of innovative solutions by using existing information to fullest potential
Build clear presentations, communicate with project stakeholders in a timely and appropriate manner; establish communication plan that considers needs of all project stakeholders
Facilitate project definition and planning sessions
Create and foster an atmosphere that encourages openness and communication

Mortgage Banking Customer Assistance Specialist Resume Examples & Samples

Communicate Chase and investor-specific documentation requirements to the customer
Communicates modification decisions as received from Underwriting/Quality Assurance. If modification is declined, discusses other options with the customer
Responsible for sending an escalation email to the appropriate department to place foreclosure on hold if a sale of the property is scheduled within 30 days or less, depending on state
Communicates and keeps customer apprised throughout the process by maintaining close communication with internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA)
Handles warm telephone transfer of customers, when applicable, to specialty areas such as Bankruptcy, SCRA, Default Escalations
Minimum one or more years of mortgage experience in a high volume customer contact role strongly preferred
One or more years managing volume in a high productivity customer contact center strongly preferred

Customer Managed Relationships Resume Examples & Samples

Willingness to learn new software applications
Willingness to learn CRM Marketing and Management
Strong interest in Direct Marketing and CRM
Strong understanding of principles of Direct Marketing, Email Marketing and CRM
Demonstrated strong organizational skills with attention to detail
Demonstrated computer proficiency in PowerPoint and Excel
Demonstrated strong verbal and written communication skills
Demonstrated problem solving and decision making skills
Bachelor’s degree in Business Administration, Marketing, Finance or equivalent
Demonstrated experience with developing and interpreting analytic program results
Proven hands on experience managing Excel spreadsheets and reports
Proven hands on experience using Photoshop
Proven basic understanding of Direct Marketing and CRM
Proven knowledge of HTML, HTML 5, or equivalent web development language
Ability to communicate and work with all levels of leadership
Currently enrolled as a Junior or higher in a U.S. college/university, earning a degree in Marketing, Business Administration or Statistics
Minimum 3.0 GPA in major
Click the link labeled "edit profile info"
Click on the “Attachments” Tab
Be sure your document is titled in this format: FirstName_LastName_Transcript
Select a document type of "Other"

Customer Svcs Rep Mission Viejo Hours Resume Examples & Samples

Sell and Redeem Savings Bonds
CTR/MIL Completion
Complete Wire Transfer Form
Prepare Bank Work Bag for Pick Up

Customer Svcs Rep HB Resume Examples & Samples

Representative Duties Process Customer/ATM/Night Drop Deposits
Process TT & L Payments
Product Knowledge
Referral Tracking System (RTS)

Customer Svcs Rep Hour El Cajon Resume Examples & Samples

Process Consumer Loan Payments
Process Credit Card Cash Advances
Sell Travelers Cheques, Money Orders, Cashiers Checks
IS View
E-Vision

Customer Svcs Rep Resume Examples & Samples

Cash Checks/Savings Withdrawals
Place Stop Payments, Special Instructions, and Deposit Holds
Safe Deposit Entrance Procedures

Customer File Growth Intern Resume Examples & Samples

Research other companies’ tactics – specifically promo offers
Work with Marketing staff to communicate program instructions to printers, mail houses
Work with merchandising to ID products that could assist in customer life/cycle campaigns
Research Orvis customer life cycle purchasing opportunities
Current college student with interest in a Business or Marketing career track
Intermediate experience with Microsoft Office skills (Excel and Word)
Ability to work independently or as part of a team

Supv Customer Technical Service Resume Examples & Samples

Focuses on aligning all aspects of the team around delivering excellent customer service
Uses standard call-center metrics to ensure customer service quality for customer satisfaction and technical competency
Directly manage team members including facilitating training, ensuring performance, and mentoring employees
Monitor call queues and ensure that staff is handling calls as effectively as possible
Alert the Manager about any calls/chats/cases that cause concern regarding the level of expertise of the agent or the customer service level during the customer’s interaction with Technical Support
Validate and properly document escalation cases before turning them over to the escalations team
In partnership with the Manager, mentor and coach employees on performance issues
Ensure adherence to established departmental process and procedure
Minimum one-year experience as a call center supervisor or other demonstrated leadership roles
Minimum two years experience working in a call center
Coaching and mentoring skills

Analyst Contact Management, Non-customer Resume Examples & Samples

Designs and implements campaign matrices to target groups of consumers with specific offers / messages / creative to drive demand
Utilizes Unica to develop segmentation trees, scoring, pricing segmentation, and mail list templates
Identifies information, data and reporting needs related to marketing initiatives
Develops clear and concise reports to drive continuous improvement and effectiveness in marketing campaigns
Effectively communicates findings and recommendations to internal customers

Senior Customer Demand Manager Resume Examples & Samples

Maximise conformance to critical paths for events (launches, promotions etc.)
Own the forecast process for your category
Update short-term sell-in picture for your account in collaboration with the account manager (flash management)
Convincing and Influencing
Experience of a forecast management
Customer Service mind-set
Demanding but calm under pressure
FMCG background

Customer Portal Specialist Resume Examples & Samples

Gather, analyze, and validate business requirements. Help businesses understand the impact of their business process decisions on the technical tools
Communicate business requirements to developers; interact with information technology (IT) development team to clarify and resolve any issues
Prepare and execute test plans to make sure that the software updates performs as expected with no unintended side effects
Facilitate the communication and rollout of new feature functionality to Customers
Work with the reporting lead to develop key performance metrics for the Customer Portal to show adoption of new functionality as it is rolled out
Assist in the understanding and resolution of in-production support issues
Communications
International Trade Compliance
Marketing
Program Manager

Mdm Business Data Analyst Customer Domain Resume Examples & Samples

Responsible for data transfer and migration of Oracle’s product master data into SAP’s MDG product Domain
Actively understands and incorporates SAP’s standard Data model for product master data
Takes care of data quality maintenance and hierarchy management for product information
Actively work with cross functional business groups to understand Master Data and governance needs/requirements for migrating Oracle’s product master data into SAP’s MDM product domain
Quickly understands the Data Quality issues and operational challenges within the core domain
Perform deep dive data analysis on issues reported at upstream and downstream systems for various operational tracks and ensure data quality assurance and its objectives are met
Exhibit capabilities on accurate Data profiling for system issues and propose appropriate enhancements
Capable of Writing “Business test cases” and perform SDLC testing (DEV, UAT & Smoke test) for product master and its dependent systems
Build business use cases and propose amendments to Governance policies
Coordinate between SAP integration team and EIM MDM resources in addressing business requirements
Follow-up rigorously on business approvals through defined MDM governance path for necessary changes to the product data
Manage integrity of product data through documented data maintenance processes by periodic data reviews and audits
Actively incorporates necessary system changes and enhancements through defined KTLO/periodic releases cycle
Use excellent decision making capability to identify best and appropriate data that can be retained for VMWare’s reporting/transaction purpose
Exhibits best and optimal team coordination
Good Understanding and working experience on SQL Languages like Oracle, SQL 2008, Toad
Basic understanding of MS Excel
Working Experience on any one of the data profiling tools
SAP Business Suite 7 Innovations
SAP MDG, Oracle PIM, UCM/EBS/SFDC/D&B/ETM, EHM/DRM
Understanding on Data Enrichment/Cleansing will be added advantage
Understanding on Oracle business systems like EBS(E-Business Suite), SFDC will be added advantage

Customer Deployment Engineer Resume Examples & Samples

Requires B.SC in E.E / computer engineering or B.A in computer science
Minimum of three years work experience developing SW on embedded processors
Knowledge in Linux OS
Work experience in broadband communication (DSL, PON, WiFi) and cable in

Accounts Payable Customer Response Center Specialist With German Resume Examples & Samples

Work as a Customer Center Representative, assuring high quality of Customer Service & efficient query resolution by webticket, chat and phone
End-to end point of contact for Accounts Payable related queries
Support the day-to-day efforts and activities of the department to achieve the business plan
Train and transfer knowledge across the team
Ensure best practices are shared within the team
Recommend projects to improve current processes
Fluency in German (oral and written)
Additional languages would be a plus
Ready-to-start knowledge of MS Office products
SAP knowledge would be an advantage
Ability and willingness to work in a high performance environment

Customer Project Resume Examples & Samples

You have a college or university degree in computer science, business economics or related area of study
You have proven project management experience (5 years) in managing multi-disciplinary teams in ICT infrastructure environments
You have experience in PMP project management techniques and speak with authority to most layers of depth related to project management methods. You are PMP certified or are ready to undertake this certification within your first year in the position
You can excellent plan, organize and make decisions
You are able to exercise independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
You communicate with internal and external senior management confidently and demonstrate the professionalism of the job family
You are customer focused and able to fulfill the wishes of the customer to investigate and respond to them within the given frameworks
You are able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in core focus
You make use of and contribute to HP’s PM Professions community
You are a leader, team player, result oriented, ambitious and actively coach your environment
You can communicate (speak and write) in English (Fluent), Dutch (Fluent) and French (Fluent)

Customer Data Analyst Resume Examples & Samples

Own customer analytics for the Performance Marketing team
Establish/monitor CLTV models by channel, etc
Define the underlying data needs for support of customer performance
Provide key metrics to continuously monitor our performance
Support team with custom analysis around performance and investment
Establish innovative analytics to better inform our marketing approach
2-3+ Years in supporting digital marketing in a highly analytic role
Strong knowledge/ability to perform analysis against large databases
Strong working knowledge of SQL
Understanding of how to use Python or equivalent scripting languages
Experience with noSQL databases like Cassandra a plus
Experience with Redshift a plus
Bachelor’s Degree, preferably in Math, Sciences or Engineering

Senior Customer Demand Manager Resume Examples & Samples

Team development
Own the divisional S&OP process for your categories
Support non-BOP accounts
Collaborative forecast is happening efficiently & effectively (30-60-90)
Process for managing short-term sell-in forecast is being accurately managed in collaboration with the account manager (flash management)
Ensure financial and unit forecasts are aligned

Branded Customer Expernce Dir-customer Segments & Alt Channels Resume Examples & Samples

Lead the creation and promotion of products and service propositions that are positioned to achieve results in alignment with the brand and in line with business objectives
Lead short-term brand and cultural strategies focused on the customer experience and identify new opportunities that will impact the evolution of the brand in the future
Influence and communicate the impact of the brand on the customer, the organization and the employee enterprise-wide
Develop performance measurements related to the brand and the customer experience. Measure, report and utilize results to track performance to the customer experience and develop new brand strategies, initiatives and action plans
Direct research around Voice of Customer, industry and competitive best practices
P&L and operations responsibility in a service business with a strong e-channel delivery experience

Mortgage Banking Customer Assistance Operations Manager Resume Examples & Samples

Lead and mentor teams of frontline associates, supervisors and managers
Manages various Customer Assistance back office activities to comply with regulatory and policy requirement
Strategically sets goals to meet financial objectives
Manages capacity planning and forecasting models
Monitors and evaluates departmental performance against established goals
Establishes a control environment to ensure adherence to compliance guidelines
Evaluate and resolves high priority or complex problems
Create/reinforce culture of continuous improvement to identify opportunities
Monitors operations to ensure that policies and procedures are enforced
Keeps abreast of developments in the industry and evaluates/recommends new procedures or changes in existing procedures to maintain/increases operational efficiency
Reviews and analyzes management controls and reporting to ensure accuracy of information reported, while taking necessary action to alleviate deficiencies
Masters Degree or equivalent business experience
15 years of supervisory experience
10 years of Mortgage Servicing experience that includes 5 years in Default (highly preferred)
Puts customer needs first, anticipating and effectively managing expectations
Proven financial and analytical expertise
Demonstrated capacity planning and work volume forecasting experience
Proven track record in process improvement using project management methodology
Proven ability to make sound decisions understanding interdependencies between multiple variables, while considering trade-offs
Delegates responsibilities effectively

Customer Professional Resume Examples & Samples

Serve as first point of contact for customers regarding routine service issues, assist in troubleshooting issues, and enter routine service requests into appropriate systems for resolution by appropriate service partners. Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution. Receives guidance from Coaches, on a frequent basis, to process these requests
Continue to develop understanding of systems and procedures to educate clients and advisors directly on newly-enacted services as they arise to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Refer more complex issues to appropriate service partners
Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Utilize appropriate internal computer applications, and enter all information in the appropriate system for tracking and archival purposes
Strong written and spoken communication skills

Customer Due Diligence Manager Resume Examples & Samples

Support the Group in meeting its regulatory requirements to reach targets in a compliant manner
Managing accounts and the on-boarding of clients through regular interaction with Relationship Managers
Manage the compliance CDD team to effectively achieve their targets and objectives and enhance their skills and knowledge
Identify, assess and monitor compliance related projects (including managing the Group's KYC/CDD Remediation for Wholesale Banking clients)
Identifying UBO and Managing AML, Sanctions & FATCA Remediation
Providing regular project updates and MI to Senior Management
Set up and manage the CDD (BAU) structure for WBG
Be the focal point of contact for any Group Compliance function audits and highlight any observations/concerns to the General Manager of Group Compliance
Provide effective Cost Management by managing Project Budgets and BAU Budgets by ensuring that actual costs and expenditures are monitored and recorded within the budget

Senior Customer Mkt Dev Specialist Resume Examples & Samples

Capture, analyze, understand, and communicate to internal HERE audiences key market insights and trends to help HERE understand internal and external factors affecting the Location component of Mobile, Web and Enterprise markets
Develop a strategic understanding of location in mobile, web, and enterprise businesses. Identify and articulate market, product, and consumer/customer trends
Minimum of 5 years of business experience
Superior PowerPoint presentation and PowerPoint creation skills
Strong analytical and modeling skills to analyze data and model scenarios
Ability to successfully manage multiple priorities and projects with minimal supervision

Customer Professional Unlicensed Inter Company Transfer Resume Examples & Samples

Respond directly to information requests initiated by customers utilizing a variety of systems. Provide information to clients, advisors, or other relationship partners, and work with appropriate internal partners to resolve any outstanding question(s). May process routine service transactions, or resolve account service casework which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals
Excellent customer service skills that include the ability to explain policies or concepts in a straightforward, easy-to-understand manner
Previous customer service experience
Product-specific or financial services industry experience

Customer Professional Unlicensed Resume Examples & Samples

Continue to develop understanding of systems and procedures to educate clients and advisors on newly-enacted services, as they arise, to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Refer more complex issues to appropriate service partners
Respond directly to information requests initiated by customers utilizing a variety of systems. Provide information to clients, advisors, or other relationship partners, and work with appropriate internal partners to resolve any outstanding question(s). May update routine service transactions, or provide notation to account service casework which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals
High School Degree or Equivalent
Demonstrated ability managing multiple priorities in a fast-paced environment

Customer Accounting Specialist Resume Examples & Samples

Applies cash by posting customer payments
Investigates and resolves customer deductions by contacting internal departments and customers. Documents and sends chargebacks to customers on invalid claims
Traces lost and short-shipment claims by running tracers for proofs of delivery and payment. Files claims to carriers for lost and/or damaged goods
Provides general support by answering/routing telephone calls, maintaining files and performing miscellaneous projects as requested
1-2 years Credit/Accounts Receivable experience preferred

Porsche Customer Commitment Operations Lead Resume Examples & Samples

Collaborating with Senior PCNA Customer Experience Management on planning and implementing customer commitment strategies and operations
Partnering with Contact Center and Business Support to implement processes, systems and technology used to support incoming call, email, chat and social media functions
Defining, measuring and achieving established brand Key Performance Metrics (KPIs) for the Customer Commitment Phone, Email, Chat and Social Media by leading and directing the work of the dedicated staff in Auburn Hills
7-10 years relevant work experience
Experience with consumer laws, state Lemon laws, BBB practices
Knowledge of sale and lease contracts
Leadership experience including coaching and mentoring
Contact Center Operations experience
Influencing and negotiating skills

Customer Complaints Insights Manager Resume Examples & Samples

Perform analysis on non-escalated complaints information to glean meaningful insights about what drives customer complaints
Liaise with functional teams to gain a thorough understanding of their processes, policies, procedures and strategies and how they link to customer complaints and the overall customer experience
Partner closely with compliance to identify opportunities as a result of complaint deep dives within functions and share them at the monthly Business Advisory Council and Customer Experience Council
Develop analytics to provide deeper understanding of customer complaints & suggest actions
Lead projects and initiatives that support complaint reduction and an improved customer experience
Responsible for the creation and/or analysis of key business complaint dashboards and related key performance indictors (KPIs) to identify opportunities and track the effectiveness of mitigation efforts over time
Maintain partnerships with Compliance & surveillance staff to ensure that processes with compliance or regulatory implications are meeting the Critical to Compliance (CTC) standards
Be an advocate for the customer on process and policy changes identified which will make the customer experience more transparent and understandable, and work them to implementation thru the Action Item Tracker Process
Share best practices in complaint management procedures, processes and complaint oversight/reporting, as a partner, across functional and client teams
Develop a strong operating rhythm across functions to help drive process improvements
Bachelor’s degree or 5+ years equivalent work experience in operations management within the financial services industry
Minimum 5 years proven leadership skills including in the bank card industry in a role demonstrating one of the following: successfully managing people, complex processes and/or projects & business issues
Strong functional knowledge & experience in at least 1 of the following disciplines: in the bank card industry Collections, Fraud, Risk, Operations Processing, Customer Service, Marketing or Deposits
Excellent Microsoft Office Suite Skills
Knowledge of compliance and regulatory issues relevant to the financial services industry
Excellent written & verbal communications skills
Strong analytical and quantitative skills
Experience with documenting procedures & workflows
Proven ability to make decisions based on quantitative analysis and creative thinking
Demonstrated ability to apply strategic thinking towards tactical execution
High level of commitment, initiative, vision, and enthusiasm
Organized and multi-task oriented in a fast paced team environment with changing priorities
Ability to identify issues, take ownership of issues, and drive issues to resolution
External Focus: General understanding of customer needs, marketplace dynamics, industry trends, & the competitive landscape

Customer Professional Ii Licensed Resume Examples & Samples

Providing excellent customer service as a first point of contact for customers regarding routine service issues, assist in troubleshooting issues, and enter routine service requests into appropriate systems for resolution by appropriate service partners
Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution. Educating clients and advisors directly on newly-enacted services as they arise to facilitate efficient self-service
Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers
License required and is dependent on Products supported
Excellent customer service skills that include the ability to explain policies or concepts in a straightforward, easy-to-understand manner. Strong written and verbal communication skills
Demonstrated skill troubleshooting and identifying and resolving root cause issues
FINRA Series 6 & 63 is required within a specified amount of time

Senior Director, Customer Facing Systems Resume Examples & Samples

Lead and manage all web, POS, omnichannel, mobile, native apps, payment, and order management application areas supporting A&F selling channels
Responsible for technical operations, break/fix, application maintenance/support, and implementation of new features and capabilities
Responsible for all phases of the software development life cycle, including analysis, design, unit test, system test, deployment and production support
Manage the engineering team responsible for global operations, system performance, application availability, code deployments, and supporting infrastructure
Work closely with all business stakeholders and ensure IT deliverables are aligned with the business roadmap, to maximize site/store traffic, improve conversion rates, and drive sales demand across all A&F selling channels
10+ years of experience in the retail industry or management consulting including senior management experience
Demonstrated success in leading large-scale ecommerce environments, large-scale POS applications, enterprise-class order management systems
Experience in all phases of the software development life cycle, including analysis, design, unit test, system test, deployment and production support
Experience in managing international website and store platforms is preferred
Strong conceptual and analytical problem solving skills, with demonstrated ability to translate ideas into practical implementation
Experience managing and leading strategic engagements and cross functional initiatives in a culture of rapid change
Retail industry experience, insight, and understanding of trends, competitive positioning, and retail technologies – spanning in-store, mobile/native, and online/ digital channels
Exceptional leadership skills, including peer leadership and upward management
Strong communication skills, both verbal and written, with proven ability to communicate key points effectively to gain executive alignment
Keen financial acumen
Model the behaviors that demonstrate commitment to our A&F corporate values

Regional Head of Customer Franchise Optimization Resume Examples & Samples

Interface with and influence Country Business Managers and respective Country Heads within Customer Franchise to align on transfers of roles and responsibilities
Develop and lead a robust regional governance and communication framework for Customer Franchise, bringing together the functional heads in a structured management process supported by appropriate data, tools etc
Oversee all aspects of Regional team finances including allocations, accruals, accounts payable etc. Co-ordinate region-wide budgets and provide ongoing oversight of same
Work with Country Product / Function heads to identify and resolve operational issues, redistribute work, etc
Prioritize and develop new features, functionalities and processes to better leverage the centralized team's capabilities and the efficiencies of the Hub
Develop and track KPIs to measure ongoing operational performance
Coordinate centralized testing on newly developed features and functions across all markets
Ongoing stakeholder communication and involvement. Develop and maintain linkages with other essential regional partners (e.g. O&T, Finance, BISO, Compliance, etc.)
Assist countries with Audits, problem handling and resolution, etc
Performance measurement - work with regional partners, particularly Decision Management, to put in place consistent tools and processes to effectively measure and manage the business
This role requires 15+ years of experience in the Financial Services Industry
Rich experience in senior positions working with cross-functional, geographically dispersed teams
Proficient in working with technology and operations teams and general project management
Experience in Product Management and P&L management in financial industry preferred
Strong background in retail banking or wealth management, preferably in an international context
Strong leadership skills with a proven ability to influence and motivate others, delivering positive outcomes in complex projects involving business stakeholders, consumer technology partners, and global and regional collaborators
Very strong strategic thinking and organisation skills
High level of energy, with strong collaboration and persuasive skills
Comfortable and enjoys operating in a large, multicultural and matrixed organization

Customer Lifecycle Manager Resume Examples & Samples

E2E management of guest CRM lifecycle
Guest CRM communications & messaging
CRM Lifecycle strategy planning and implementation
Guest churn and satisfaction targets
CRM Lifecycle budget
3rd Party / Agency Relationships
Demonstrable experience in CRM management and strategy planning
Experience in execution of CRM campaigns and evaluation’s
Budget Management
Direct to consumer experience essential
Experience of CRM strategies in European markets an advantage, but not essential
Analytical skills, specifically in the areas of guest data
Strong leadership and influencing skills
Knowledge and use of Microsoft suite of products – Word, Excel and Power Point

Assistant General Manager Customer Resume Examples & Samples

Foster open communication with Auction employees, and clearly communicate importance of team’s vision, direction, and priorities. Seek and share information and use appropriate influence strategies to gain genuine commitment
Assist with preparation of annual budget by reviewing sales results, expenses and other financial data, such as payroll, accounts receivable, accounts payable and other expenses
Effectively leads the management team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
Support and promoting a safe and secure work environment for all employees, customers and vendors
Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
Continue to maintain and cultivate strong relationships with all Commercial and Dealer customers by engaging them by various means: auction sale day; at a customer's place of business; at company sponsored events, trade shows, and conventions; and at industry and trade associations
Support the sales efforts by cultivating open lines of communication between location's customer support and market sales/marketing teams
Ensuring that high standards of customer service are maintained in all departments at the location: Lot, Office, Customer Support, and Commercial
Experience in the automobile or Auction industry required
Effective management, leadership and organizational skills required
Ability to solve complex problems and make sound, strategic business decisions required

Customer Data Quality Analyst Resume Examples & Samples

Identify opportunities for data improvement and educate business partners on data and business requirements
Create and maintain accurate process and data flow documentation
Identify and implement enhancements to existing processes within EDO
Quantify scope of inconsistencies in existing data fields and solutions for remediation
Collaborate with line of business subject matter experts and technical resources to drive data augmentation and integration projects
Develop and deliver training on modifications and enhancements to EDO processes
Assist management with identification of tasks, preparation of level of effort estimates, and development of work plans
Assist with testing of new and enhanced applications for EDO
Develop and report to stakeholders key data quality metrics, data quality initiatives and progress
Consistently deliver the Unparalleled Customer Experience
Usage of Windows operating systems
Proficient in Microsoft Office suite with advanced experience with Microsoft Excel
Professional communication skills
Strong problem solving abilities
Attention to quality control
Proficient with customer data management
Strong understanding of business processes and operational procedures
Demonstrated skill in improving existing process to gain efficiencies
Ability to build relationships and trust with business partners
Project leadership skills
Experience with an enterprise-level CRM system
Strong accounting knowledge
Drive to improve operational processes in new and innovative ways
Proficient with building data queries and processing large data extracts
Familiarity with legal and corporate hierarchies
ETL experience
Fundamental understanding of Data Warehouse architecture
Working knowledge of effective testing techniques and procedures
Ability to express technical concepts in business terms
Experience developing summarized data quality dashboards using BI reporting

Customer Data Quality Analyst Resume Examples & Samples

Demonstrates knowledge and understanding of Windows operating systems
Demonstrates proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
Demonstrates professional communication skills (verbal & written)
Demonstrates strong problem solving abilities
Demonstrates attention to quality control and details
Demonstrates knowledge and understanding of customer data management
Demonstrates strong understanding of business processes and operational procedures
Demonstrates skill in improving existing process to gain efficiencies
Demonstrates strong interpersonal skiills and ability to build relationships and trust with business partners (throughout the company)
Demonstrates project leadership skills
Demonstrates advanced proficiency with Microsoft Excel
Demonstrates the drive to improve operational processes in new and innovative ways
Demonstrates proficiency with building data queries and processing large data extracts
Knowledge and understanding of CRM
Demonstrates working knowledge of effective testing techniques and procedures
Demonstrates ability to express technical concepts in business terms

Head of Customer Franchise Management Mena Resume Examples & Samples

Within digital, he / she will manage all efforts from strategy to execution across Consumer in UAE & Bahrain. This will incorporate all functions within the front end business strategy as well as operations and technology. He / She will use influencing and communication skills with senior executives across the group to put strategies in action and create discernible results
Ideally P&L experience along with a track record of building a business
Strong education credentials. A graduate degree such as an M.B.A. is strongly preferred
Bachelor's degree required or equivalent; MBA or advanced degree strongly preferred but not essential
Experience working directly for a Business Leader having led a significant product line or large scale operations within a key communication channel

Customer Briefing Manager Resume Examples & Samples

Drive future vision of optimizing customer experience at the CEC
Have overall responsibility for and ability to manage internal and external executive-level meeting, briefings and events
Establish and expand the criteria for Briefing quality, including quality of session agendas and presenters
Represent Adobe in a professional manner in front of prospects and customers, including ability to give presentations of the highest level of quality, and have the ability to create an extraordinary customer experience
Devise incentive programs to engender the kind of cooperation by which Briefing Operations rely, i.e. the quarterly virtual team meeting to include all departments that are relevant to creating an extraordinary customer experience…IT, Facilities, Front Desk staff, Catering and the CEC team
Identify and continuously re-evaluate agenda topics required to tell the Adobe Story to diverse audiences (business and technical)
Invent and “bring to market” new programs to enhance the customer experience and drive sales
Liaise with other organizations (Sales, Product Marketing, Corporate Marketing, Account Management) to ensure briefings can reflect all the positive aspects of Adobe
Evangelize the benefits of CEC programs to account executives by all appropriate means i.e. attend and present at Quarterly Business Reviews (QBRs)
Manage measure and groom staff of CEC to empower and inspire staff to “go beyond”
Be willing and able to assume all aspects of the CEC Briefing Program Manager’s role, throughout briefing lifecycle
Measure, analyze and report briefing program statistics/success to Executive Management
Manage the CEC venue to ensure it runs effectively and has the very latest content and demos

Customer Risk Manager Resume Examples & Samples

Manage and lead a team of Customer Risk Management analysts and provide for effective and adequate training to enhance departmental skills and expertise
Conduct quality control monitoring processes to ensure internal procedures are followed
Develop, update and manage all Customer Risk Management procedures
Prepare periodic management reports
Develop and maintain a change management process for changes in customer risk profiles
Perform data mining exercise to query the customer base in order to identify high risk customers
Manage daily and monthly reports for the Customer Risk Management team
Collect, review and evaluate due diligence information obtained on new customers and accounts
Analyze new and existing customer demographic and due diligence information to identify red flags warranting further investigation
Utilize various systems and sources to obtain additional due diligence information
Maintain documented customer risk profiles detailing all due diligence processes and decisions

Senior Manager Customer Market Development Resume Examples & Samples

Minimum of 10 years of business/marketing experience in a leadership role
Positive to have experience in or knowledge of automotive and/or navigation industry
Positive to have experience in working for/with technical companies/products
A customer-focused approach and responsiveness
Aptitude for sales and marketing
An interest in, aptitude for, and knowledge of new technology
Technical aptitude and product-oriented focus; some engineering/technical background is a plus
Understanding of the automotive industry and/or marketing experience with auto OEMs is a plus
Ability to function effectively in a geographically dispersed organization
Creativity and sound judgment in problem solving
Excellent attention to detail and quality orientation

Customer Dispute Analyst Regional Acceptance Resume Examples & Samples

Research and resolve Consumer Dispute Verification forms daily within the allotted 5 days
Research and resolve issues via customer calls and written inquiries, what the credit bureaus report from Regional Acceptance
Correspond to the customer the findings and steps taken to solve a bureau issue
Send monthly updates of the customer's account to all bureaus
Follow-up with the bureaus to ensure the proper changes have been made to satisfy and correct customers' account information
Assist in answering support calls when available
High School Diploma or equivalent education and related training
Knowledge of basic computer software
Excellent computer skills
Excellent problem solving and analytical abilities
Able to perform duties with minimal supervision
Advance understanding of PC based operation systems
Self motivated

Customer Asset Management Escalations Manager Resume Examples & Samples

Responsible for the planning, leadership, problem resolution, analysis and reporting for assigned department
Plan and implement new methods and procedures to make daily operations more efficient. Implement recommendations for department policy changes and create new unit policy and procedures
Must consult and communicate with staff
Responsible for the strategic planning and short-term initiatives of the department. Responsible for department contingency planning and regulatory compliance
Stay up to date with developments in regulatory legislation, seek solutions and request modifications to the compliance aspects of complaint resolution where applicable; responsible for the escalation control indicators
Interface with Bank Regulators, Attorney’s, Attorney Generals, Consumer Financial Protection Bureau (CFPB), etc. to explain processes and answer case questions
Ability to empathize and defuse sensitive customer situations
Maintain knowledge of Bank products and services
Demonstrate superior service excellence skills
Strong problem solving skills and judgment
Detailed knowledge of all systems/applications used by CAM
Analytical, accurate and detail-oriented while working under pressure
Demonstrated ability to remain organized while handling and prioritizing multiple problems and initiatives in a fast paced environment

Customer Assistance Specialist Resume Examples & Samples

Serve as the primary contact for customers and approved third parties; including but not limited to investors, attorneys, trustees and the courts
Communicate Chase and investor-specific documentation requirements to the customer
Manage customer requests concerning modifications at all stages of the process by acting as liaison with all necessary parties
Communicates modification decisions as received from Underwriting/Quality Assurance. If modification is declined, discusses other options with the customer
Responsible for sending an escalation email to the appropriate department to place foreclosure on hold if a sale of the property is scheduled within 30 days or less, depending on state
Oversees customers trial plan adherence and completion
Prepares customers file for Underwriting: Reviews and perfects all documents provided by customer to ensure the file is complete, accurate and adheres to regulatory requirements
Submits files to CA Ops Specialist for final review prior to submitting file to underwriting
Handles warm telephone transfer of customers, when applicable, to specialty areas such as Bankruptcy, SCRA, Default Escalations
Minimum one or more years in Loss Mitigation, Underwriting, Foreclosure, Bankruptcy, Loan Originations and/or REO Collections is strongly preferred
One or more years managing volume in a high productivity customer contact center strongly preferred
Very good analytical, interpersonal and critical thinking skills; ability to anticipate problems and resolve quickly

Customer Connection Specialist Resume Examples & Samples

Previous inbound/outbound call center or related customer service experience
Strong communication skills, with the ability to multi-task and problem solve
A positive, proactive attitude, flexible, and highly motivated
Ability to type 50-55 wpm
Able to handle a large volume of calls
Ability to toggle between multiple system’s while speaking with the caller
Excellent typing experience
Ability to work in a Call Center that receives back to back calls
Compassionate and able to Empathize, Good listener, Patient
Ability to Multi-task,
Critical thinking for routing customer needs
Professional and has Great Customer Service
Comprehensive knowledge of CCP, Microsoft Word, the Claims Administration and Financial Recovery systems
Prior subrogation experience
Knowledge/experience with medical claims
Working knowledge of CCP/GCP
Working knowledge of CAS and MTV a plus

Customer Technical Service Team Leader Resume Examples & Samples

Initiate technical data development of Engineering Authorization (EA) documents for engine/module piece part inspection and repair data for AMM, EM, CIR and MPG in support of Airbus A320Neo PW1100G-JM and IRKUT MC21 PW1400G-JM series engines. These EAs provide the Instructions for Continued Airworthiness (ICA) required by the regulatory authority as part of the engine PART 33 certification
Manage activities with the following organizations to ensure the clear, accurate and timely data development of inspection and maintenance procedure EA's: GSE Repair, FMP Service Programs, MRO/Engine O/H organizations, Standard Practices, NGPF CIPT's, Structures, Lifing, and Performance Analysis groups
Quality
Research/Development

Customer Response Center Intern Resume Examples & Samples

Airline Pilot/Copilot/Flight Engineer
Business Development
Field Service Operations
Human Resources

Manager Customer Metrics & Insights Resume Examples & Samples

Implement the global NPS Bottoms Up measurement solution in India
Implement closed-end feedback loop and leverage the insights gained to identify opportunities to improve pain points and translate NPS learnings into action
Manage vendor reporting and dashboard requirements
Effectively manage backend and front end processes and ensure all relevant Data Privacy rules are followed
Demonstrated ability to synthesize information
Ability to analyze and format unorganized data/inputs into workable action points
Unique customer focus
Strong track record of achievement in applying a customer mindset to shape solutions and approaches

Manager Customer Concerns Resume Examples & Samples

Create and sustain a customer-focused approach to resolving concerns within the CCC
Lead the Customer Concerns Team to deliver high quality responses to customer concerns that are strategic in nature and position the CCC as a leader in resolving customer concerns
Proactively develop a coaching feedback process for front line Managers and Directors to address specific customer concerns before they arise, based on key trends for current/past concerns
Lead the Customer Concerns Team to approach each investigation as an opportunity to enhance customer retention by championing customer-focused resolution, delivering timely responses and effective solutions to address customer concerns
Contribute to customer satisfaction and retention by effectively resolving customer concerns escalated from internal partners
Lead the Team to meet established standards and time frames when responding to inquiries, concerns and complaints from customers
Lead the Team to achieve human, knowledgeable and straightforward resolution that is customer-focused and reflects the long-term interests of Scotiabank,
Review and approve, when necessary, all files relevant to high profile matters to ensure a fair and equitable resolution and appropriate escalation
Work with the appropriate officers and departments of Scotiabank to negotiate and counsel, to achieve consensus within the Group while effectively meeting the needs of the individual customer and the CCC
Challenge existing policies that impact the customer experience and champion recommendations that are mutually beneficial to customers and Scotiabank
Identify strategic areas for improvements to recommend product, policy, process, training and technology enhancements to continually improve the customer experience
Use each customer issue as an opportunity to enhance the customer experience by reviewing the Bank’s policies, products, processes and services from the perspective of our customers and their expectations
Develop/deliver a monthly trending report to CCC Senior Management on all concerns received to identify trends and recommend action plans to close gaps
Work with CCC Projects & Process Improvements and Business Lines to identify process and technology improvements for implementation
Identify knowledge gaps for the Training Team discovered in the resolution of customer concerns
Highlight areas of focus for Branches and the CCC to improve the customer experience for significant and high volumes transaction types
Deliver and maintain an automated and integrated customer concerns management system to build business intelligence
Explore current management information systems available across the organization for application for customer concerns management
Actively explore ways to continually partner with other peers/teams in National Operations and bank partners to enable the delivery of broad-based integrated recommendations that will deliver a higher level of customer satisfaction
Leverage the Verint call recording tool to research and validate recommended customer resolution activities
Create a library of branch and customer responses that address key issues. Educate CCC and Branch partners on how to best deliver a great experience, in spite of (policy/process/technology) limitations
Demonstrate strong team leadership to motivate and sustain individual and team performance
Manage staffing requirements and departmental workloads, especially during peak periods
2 to 3 years of management or team lead experience
Experience in complaint resolution with strong communication skills
Bilingual skills (English/French) both written and spoken are highly desirable
Branch and Customer Contact Centre experience is an asset
Thorough knowledge of the Retail Bank’s products, policies and procedures
Ability to work effectively as a team member in cross-functional teams
Ability work independently and to tight deadlines, and to quickly adapt to unforeseen changes in priorities and initiatives

Campaign Customer Segment Manager, Apj Resume Examples & Samples

Define and own focus segments
Own the buyer’s journey and define appropriate interaction plans and KPIs for each stage of the journey
Work with the campaign owners to develop demand generation targets for each campaign and work with them to achieve the targets
Work with the data segmentation team to provide business requirements for data analysis and reporting
Develop insights from these analyses to help improve the campaign planning process
Lead the planning, implementation, measurement and optimization of demand generation strategies for the campaigns
Advise teams on industry best practice on marketing automation and demand generation
Need to provide recommendations based on insights gathered through the analysis and present it to stakeholders
Have experience in designing and optimizing the buyer’s journey
Possess experience in designing Integrated marketing campaigns across the buyer journey
Excellent business mapping and scoping skills
Ability to apply creative thinking and sound reasoning, and to communicate effectively verbally and in writing
Metrics/KPIs focused

Customer Profile Engineer Resume Examples & Samples

Understand customer needs and environments and translate those into test topologies and test cases
Clear verbal and written communication. Be able to interface with customers directly
Be a strong advocate of software quality - Find the hard bugs
Write complex and innovative test cases representing customer environments
Build complex testing environments from scratch
Automation to build testbeds, and execute system test cases
Track test deliverables to product release schedule
Continually increase test code efficiency and lower cycle times

Senior Director of Digital Customer Journey Resume Examples & Samples

Define and champion prospect / lead / customer journey experience and programs
Provide leadership with internal supporting organizations, global digital agencies, partners, vendors and digital media partners for executing, managing, and measuring the customer experience / digital journey across digital channels including the web, eCommerce, Social, SEO, SEM, and eMail
Partner with Demand Generation and Awareness program teams to understand, define, and improve acquisition effectiveness
Partner with regions to understand, define and execute locale-specific requirements
Define and champion relevant strategy, lifecycle, and touch-points using multivariate testing data to increase user adoption and share of wallet
Define and champion prospect and customer experiences instilling online best practices
Be the cognizant expert for driving the right digital journey based on the prospect/customer preferences, profile, and needs
Minimum of 20 years in SAAS Digital Marketing, preferably in eCommerce and b2b products or services
Minimum of 10 years of experience with management of direct reports
Demonstrated experience implementing digital marketing programs that drive prospects into customers
Strong creative skills and expertise in directing and managing agency relationships, i.e. drives the creative direction
Strong analytic skills and experience in developing analytic and score-oriented solutions
Proven track record in executing and tracking successful marketing campaigns across key digital disciplines/platforms, including website creative, eCommerce, and technical development
Expertise in online user experience, Search Engine Marketing (SEM), Search Engine Optimization(SEO), integrated marketing campaigns, display banner advertising, direct marketing programs, and e-commerce integration
Deep understanding and experience with selling through complex sales channels as well as direct-to-customer marketing and loyalty principles
Experience leading cross functional teams and managing projects through concept development, execution, launch and scaling efforts
Strong creative problem solver and innovative thinker with experience delivering results through innovative marketing approaches and limited budget
Skilled at and enjoys manipulating and understanding data, as well as drawing actionable data-driven decisions to drive sales and marketing efforts
Strong interpersonal, partnership and influence management skills
Self-motivated and creative strategic thinker who thrives in fast-paced environment

Customer Data Analyst Resume Examples & Samples

Understanding of all master data (items, location, customer, supplier, operator, shipments and consumption)
Understanding of the various business channels at Starbucks and the relationship of each customers data within Starbucks systems
Supports projects to implement new systems and integrate data across current systems to enhance reporting and analysis
Supports cross functional team on process improvements and workflow focusing on end to end delivery of data across systems engaging key stakeholders in multiple functions to facilitate data delivery and accuracy
Supports data processes across the organization regarding best practices in data management, continuous improvement and prioritization
Supports MDIO, BI, IT as well as cross regional partners in EMEA, NA and PAC to ensure consistency of data management as well as building integrations across systems to include each functional business unit
Manages data for Trade Promotion System, CRM, DSR and Reporting Platforms
Manages data for distributors and operators for Branded Solutions to enable the branded continuum sales process
Functional experience in multiple systems and data processes
Manages data flow to reporting to ensure proper accounting of sales, sales discounts and end to end customer view of all transactions
Management of third party data relationships (1 year)
Multiple systems integrations and knowledge of system capabilities (1 year)
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Support current and future state process across multiple functional areas
Support partner skills to support multiple systems across various language and currency to support order to cash reporting

Customer Portal Specialist Resume Examples & Samples

Identify new strategies to improve the customer experience and strengthen both the sales and efficiency of UTAS through the use of ecommerce
Prepare and execute test plans to make sure that the software updates perform as expected with no unintended side effects
Develop and monitor key performance metrics for the Customer Portal to measure adoption of new functionality as it is rolled out

Manager, Customer Complaints Resume Examples & Samples

Oversight responsibility for managing a team of complaint coordinators and complaint analysts who analyze and respond to high risk/high exposure complaints on behalf of Group Insurance to ensure complaint responses adhere to company standards and guidelines
Developing and monitoring metrics and trends related to customer complaints
Managing within a matrixed environment to meet aggressive response deadlines
Establishing relationships and collaborating with key business partners (compliance, law, operations leaders) to facilitate timely and accurate resolution to customer complaints
Employ strong verbal and written communication skills to accurately respond to complaints using appropriate tone and messaging
Identifying potential exposure to Prudential and facilitating the development of action plans and strategies focused on mitigating risk and improving the customer experience
Establishing new processes and strengthening existing processes associated with verbal and written complaints
Proven leader with at least 5-7 years of experience in managing a team of associates
BA or BS degree, or equivalent work experience, required
Strong interpersonal skills and a demonstrated ability to partner with all levels of associates in a matrix organization
Strong oral and written communication skills; demonstrated ability to convey complex messages clearly
Ability to work independently and collaboratively to meet deadlines and prepare communication materials with a high degree of accuracy
Demonstrated ability to independently perform root cause analysis in order to formulate and implement sound business solutions
Financial services industry experience preferred; Group Insurance experience a plus

Data Analyst Decision Management Customer Franchise Resume Examples & Samples

Bachelor degree or above
3-5 years’ experience in financial industry
Good sense of number and good business analytic skills and good logics with strategic mindsets
Good knowledge/skill of SAS programming
With statistical modeling experience
With financial market experience
Good communication and interpersonal skills
Pleasant personality
Demonstrate leadership
Can work under extreme pressure
Fluent English

Customer Technical Service Engineer Resume Examples & Samples

Resolution of compression system hardware (i.e. Fan, Low Pressure Compressor, Intermediate Case and High Pressure Compressor) related service issues with appropriate CIPT, IPT and other CTS hardware specialists
Participate in customer communication activities, including technical conferences and meetings
Select a function
Facilities
Information Technology
Internal Audit
Legal
Management
Procurement

Customer Professional Resume Examples & Samples

Well developed telephone etiquette and excellent verbal communication skills that exemplifies a “Handle With Care Attitude”
The ability to process information over the phone and be able to react quickly & appropriately
Previous experience in a professional office environment preferred

Head of Customer Unit Industry & Society Resume Examples & Samples

Refining and executing the regional strategy for Industry and Society, with the goal of building long-term growth and partnerships. This includes finding the optimal prioritization of customers, verticals and markets
Building a unified regional team of Industry Vertical account managers and experts from a diverse set of smaller teams, including talent acquisition. Driving change management to ensure competence development and new mindsets suitable for Industry and Society business
Managing multiple non-operator Customer relationships across all markets, networking with key customer executives
Making decisions regarding Customer Account Management, its operations
Bachelor of Engineering &/or Science, MBA is a plus
Familiarity and experience from selling to or working within ICT of industry verticals is a strong plus
Experience of Asian markets and customer relationships is a plus
Significant relevant general management experience, particularly within telecommunications or similar industry
Familiar with Ericsson organization, solution and offerings

Omni Channel Customer Journey Manager Resume Examples & Samples

Study and analyze customer interaction interconnection with Citibank and other financial institutions
Map the customer journey which deliver a seamless and remarkable experience
Synthesize current customer service and product offerings to develop a holistic and effective client engagement model which align to customer journey
Build integrated differentiated value propositions to drive customer engagement and improve in client relationship
Partner with various groups including various regional and global groups, segment to alter and enhance the capabilities based on defined customer journeys
Define the metrics to track progress and success
Develop a transformation roadmap
Facilitate and lead key business relationship and drive integration across channels, client experience teams, marketing and Product team, US and global teams
The ideal candidate will have at least 10 years of experience in working in consumer banking client segments, product, strategy planning. Need to have the experience solutions and working on large complex project. Additionally 5-8 years of managerial and leadership experience is required
MBA preferred, Bachelor’s degree required
Strong client orientation and the ability to understand our policies, product and procedures from an outside point of view
Ability to be a strong advocate for client experience while building strong partnerships throughout the organization
Ability to balance multiple objectives and reassess priorities based on changing business landscape
Ability to build relationships with diverse set of constituencies including Finance, Operations, Field teams, Shared Services, Marketing
Comfortable interacting with members of the leadership team
Strong communication skills both in person and through written channels; ability to create compelling Powerpoint presentations
Solid analytical skills and the ability to create business rationale for actions / investments

Mortgage Banking Customer Assistance Operations Specialist Resume Examples & Samples

Researches and responds to internal inquiries from CA Specialist regarding issues such as missing documents, ordering certain third party services and reviewing "specialty flags" in DWS (the modification portal aka "PEGA") to determine if the account should be serviced within this work group
Verifies and re-sends Home Affordable Modification Program ("HAMP") packages when needed, initiates missing information letters using existing templates/form letters, orders Broker Price Opinions, Credit Bureau Reports as applicable and requests escrow analysis
Receives decision/results from Underwriting and QC review and processes according to decision: approval or denial
Assesses and analyzes trial plan account document detail, plan breaks (including missing documents and payment issues on loans), informs the CA Specialist of findings
Minimum six months - one year as a CA Specialist I within Chase Mortgage Banking strongly preferred
One or more years experience working in a high productivity operational center strongly preferred
Two or more years of mortgage default/servicing experience preferably in Collections, Loss Mitigation, Underwriting, Foreclosure, Bankruptcy and/or REO Collections preferred
Very good analytical and critical thinking skills with the ability to anticipate potential problems and proactively resolve issues
Very strong organizational skills with the ability to multi-task

MB Customer Assistance Specialist Resume Examples & Samples

Serve as the primary customer facing contact for customers and approved third parties; including but not limited to investors and attorneys, trustees and courts
Works with customers at non-profit and NACA events
Position may work specialty loans i.e., Bankruptcy, Military
Respond to customer inquiries regarding mortgage defaults and loss mitigation options
If sale is within 30 days or less, depending on state, sends an escalation email notifying appropriate department that the property foreclosure should be placed on hold
Oversees customer’s trial plan adherence and completion
Communicates and keeps customer apprised throughout the process by maintaining close communication with internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA)
Prepares customer’s file for Underwriting: Reviews and perfects all documents provided by customer ensuring complete and accurate. Submits files to CA Ops Specialist for final review prior to submitting file to underwriting
Assists in problem resolution: Researches issue customer loan issues to determine resolution needs
Negotiates payment arrangements and advises of consequences of delinquency
HS Diploma or equivalent required, college preferred
Minimum 6 months as a CA Specialist I within Chase Home Lending strongly preferred
Minimum one year of mortgage experience in a high volume customer contact role strongly preferred
Two or more years in Loss Mitigation, Underwriting, Foreclosure, Bankruptcy, Loan Originations and/or REO Collections is strongly preferred
Two+ years managing volume in a high productivity customer contact center strongly preferred
Knowledge of Bankruptcy Chapters 7, 11 and 13 preferred
Two or more years in a sales and/or customer service background is strongly preferred

Customer Accounting Specialist Resume Examples & Samples

Associate degree in Accounting or equivalent experience preferred
Demonstrate analytical and problem solving skills
Ability to effectively manage multiple priorities and deadlines
Strong Excel knowledge; experience with pivot tables and v lookups preferred
Excellent organizational, communication and decision making skills
Sap experience preferred

Customer Aquisition Manager Resume Examples & Samples

Planning, executing and measuring search advertising and PPC campaigns
Monitoring emerging web and advertising technologies and investigating which would be appropriate fits with zulily's objectives and business model
Understanding campaign performance and recommending strategies to address areas for improvement across all dimensions including negotiations with ad partners
Working with data providers and other vendors to set expectations for and get delivery of high quality work and data
Prepare and present weekly, monthly and bi-yearly reviews of customer marketing activities and the business impact
5+ years of experience with search marketing, digital marketing or online advertising including budget management
Experience with internet marketing and tracking, lead generation and acquisition programs
Experience strategizing, planning and implementing integrated marketing programs
Vendor/agency management experience
Ability to drive results through multiple cross-group layers
Adept at translating business issues into technical language and vice versa
Bachelor’s Degree in Business, Marketing or related field
ECommerce industry knowledge preferred
SQL Server/MySQL experience preferred

CCS Customer Svcs Mgr Resume Examples & Samples

Monitors group performance to ensure service level agreement (SLA) compliance. Tracks, interprets and reports key performance measures. Communicates established quantitative performance goals
Provides direct customer service for selected corporate customer portfolios. Maintain ongoing communications with the client to ensure customer is satisfied with delivery of service
Interacts with internal bank customers regarding customer issues and relationships. Develops and maintains proper and professional relationships with branch, regional and division managers, and communicates regularly with them on status of relationships serviced
Represents Commercial Client Services at business unit conferences and symposiums, and on cross-functional committees
Interacts directly with senior IT management and staff on technical issue resolutions
Interacts directly with Commercial Product Management on product reliability and functionality issues
Interacts with senior management on customer service matters and service level agreement performance
Monitors internal processes and service levels, implementing enhancements to improve overall efficiency and client satisfaction. Participates in process improvement analysis
Interacts with external customers on escalated service issues. Maintain ongoing communications with the client through the research and resolution process. Ensure customer is satisfied with the result
Exercises authority as a manager for hiring of staff within their team. Schedule and monitor training of staff to ensure staff members are given the appropriate level of training to perform their daily responsibilities
Monitors and evaluates performance and provides regular feedback. Prepares and administers performance and salary reviews, manages personnel issues, and coaches assigned staff
Conducts special projects
Performs other duties as assigned and requested
LI-KJ1
Bachelor’s degree or equivalent combination of education and experience
Technical Tele-services Manager
Cash Management Servicing Manager
Seven to nine years cash management product support experience
Four to six years customer service supervisory experience
Thorough knowledge of cash management products and services. Thorough knowledge of all operational and procedural issues related to those products and services
Thorough knowledge of branch operations
Prior supervisory/management experience
Cash Management technical expertise required to facilitate the creation of technical solutions to cumbersome and repetitive issues

Customer Expert Resume Examples & Samples

Respond to, research, and resolve complex service issues initiated by high-priority advisors, clients or other relationship partners and accurately communicate the status of these service requests to applicable internal and external partners. Issues may be related to basic investment, general securities, or insurance products. Effectively manage a high-volume case load to ensure that all service issues are resolved quickly and accurately
Process transactions, including both routine updates as well as complex error corrections, involving accounts in a timely, efficient, and accurate manner. Record all customer interactions in the appropriate system for tracking and archival purposes
Three to five years of relevant experience
Series 7
Series 63/66
Demonstrated ability to work directly with high-priority internal and external customers

Manager, Customer Business Resume Examples & Samples

Manage the proposal and contracting requirements for all downstream products & services globally (following standard gated process) in conjunction with Commercial Business Office (CBO)
Manages all ASM/BD personnel to ensure customer requirements are fully defined prior to induction into the Commercial Business Office process
Manages and prioritizes all proposal and contract activity related to Business Development
Manages across appropriate functions to ensure that customer product & service quoting/pricing is provided in a timely manner (5 days or less)
Manages across appropriate functions to ensure that customer business proposals are developed and submitted to customer in a timely manner (metric TBD)
In conjunction with ASM/BD maintains status all proposals/contracts in SalesForce.com or alternative CRM
Works with ASM/BD to develop regional CSS downstream sales strategy
Works in conjunction with the Regional Sales Manager and/or Country Managers to ensure each region’s customer operational needs are met while meeting/exceeding P&L goals
Supports the development of marketing & sales plans for downstream products & services in conjunction with Product Development/BD/Marketing/Promotions
Manages internal overhead and operating budget for Business Development
Interfaces with Finance to develop revenue and sales forecasts (LRP)
Supports regularly scheduled CSS Sales Funnel Review
Supports EXCO Meeting Preparation
Leads the Pursuit/Proposal Gate Review process in conjunction with Sales Support
Leads the development of Monthly Reports with assistance from Sales Support
Assists CBO in cost sheet approval management
Supports ASM/BD/Delivery PM in customer concession management/approval
Assist “onboarding” of new ASM/BD/Delivery PM personnel
Acts on behalf of Director, Business Development when required

Regional Customer & Partner Development Manager Resume Examples & Samples

Work as part of a UK team to grow the number of ISVs and app builders that build for one of Microsoft’s three platforms; Windows, Office 365 and Azure
Understand the app market for UK SMB and be the primary representative of the SMB business for the ISV team across the subsidiary
Be able to help ISVs get started with our app platforms, being able to articulate the value of building on Microsoft, and be able to talk at a technical level with founders, CEO, CTO and developers about how to approach building with us
Experience of working with the IT reseller channel, able to demonstrate a clear understanding of the commercial and technical elements of a partner business
Experience of ISVs and application development will be particularly helpful
A strong technology understanding, particularly of Cloud services, focused on Office 365, CRM Online, Enterprise Mobility Suite and Azure
An exceptional focus on customer satisfaction through one-to-one, one-to-many and cross-market activities
Be able to work independently and to manage their time across multiple priorities and deliver against agreed targets

Customer Co-ordinator Resume Examples & Samples

Dealing with customers over the phone and written communication
Ability to multi task and prioritise own work load
Managing customer expectation and providing team support
Scheduling planned maintenance with suppliers and clients
Prepare engineer job sheets
Raising Purchase Orders as required
Co-ordinate Helpdesk calls

Director, Customer Data & Transactions Resume Examples & Samples

Ensure crisp, transparent and timely releases of product releases
Establish and maintain highly credible and productive relationships brand leadership and engineering groups within DPIM
Mentor and grow a team of product managers
Assess and describe brand needs and trends and transition them to roadmap features
Organizational thought leadership and evangelism on identity, subscription, and adjacency products
Envision and ensure crisp execution of an 18-24 month product roadmap
Create effective, measurable and compelling value propositions
10+ years of software product management experience, preferably with experience building and managing subscription based services, working with CMSs and mobile applications to integrate ecommerce and customer relationship management solutions
Leadership of product management teams
Demonstrated ability to make sound, fact based decisions
Demonstrated ability to envision, define and launch new products in an agile environment
Excellent communication skills, at the engineering/software quality/design level, as well as with executives and clients
Technical background a plus
Knowledge of the identity and subscription management domains/technologies a plus
Graduate degree in technology or MBA
Experience with identity management and subscription products

Customer Market Development Manager Resume Examples & Samples

Support a range of events and activities that help us talk to our customers about the value of our technology
Develop partnerships, expertise and customers evidence in key verticals and customer scenarios, such as legal, public sector and finance
A solid understanding of the UK Small and Medium business segment and the ability to work with individual customers as well as think of ways to achieve scale across the market
Be an excellent communicator, able to work with senior business owners, individual sales people and be comfortable talking to large audiences in person and online
Be able to work well with others in a matrix organization, including marketing, account management, support and operations

VP, Cto-customer Unit Resume Examples & Samples

Bring a strong understanding of wireline & outside plant, wireless, SDN/NFV, OSS/BSS, ICT, Cloud, TV & Media network infrastructures , associated business models and technology evolution across all segments
Provide credible strategic & technology thought leadership and visioning skills
Exhibit proven relationship-building with the C-level client suite
Translate the clients current technology & network realities to optimized alternative future paths
Establish strong linkages to all Ericsson business units, and demonstrate ability to drive POR alignment with customer needs
Showcase technology plans quarterly with key customer stakeholders, (CTO & organization)
Collaborate with KAMs to grow the customer business
Initiate & drive customer dialog building on existing business
Communicate the customer visions, strategies & requirements within Ericsson
Evaluate Ericsson´s current strategy & plans vs. customer’s strategic plans
Secure understanding of local market dynamics & competitive landscape
Generate sales by positioning Ericsson as a technology leader
Assure customer awareness for implications of technology trends
Participate in knowledge transfer & documentation
Position Qualifications

Director, Customer & Digital Analytics Resume Examples & Samples

Integrate and mine large data sets, connecting data from disparate sources to identify insights and patterns using traditional as well as predictive and prescriptive analytics. Source, scrub, and join relevant public, commercial, and proprietary data sources
Statistical analysis using large structured and unstructured data sets (e.g., speech analytics, social listening, digital footprints, customer behavior, financial information, proprietary market research, and secondary sources) with the goal of discovering meaningful implications for business decisions
Summarize findings and recommendations to key stakeholders, communicating with both technical and non-technical team members; verbally or using presentations and reports
Work closely with key business partners to plan and execute high-impact practical, data analytics projects and initiatives
Develop and maintain consultative relationships with key business stakeholders, proactively identifying and addressing data analytics needs
Demonstrate knowledge of business success drivers, industry trends, regulatory issues, and competitive marketplace
Manage and mentor junior staff members; create learning, development and engagement plans to help source and retain key talent
7+ years of relevant work experience in data analytics, market research, customer knowledge, or consulting, with an advanced degree in Mathematics, Statistics, Engineering, Computer Science, or a quantitative discipline
Experience analyzing large data sets, applying a variety of statistical techniques such as regression, discriminant analysis, cluster analysis, CART, and CHAID segmentation, building custom statistical models, analyzing unstructured data, and/or machine learning highly desirable
In-depth practical knowledge of statistical analysis software, e.g., SAS, SPSS as well as additional open source options like R. Knowledge of Hadoop/Hive desired. PowerPoint, Excel, and data visualization experience necessary
Exceptional written and oral communication skills, with ability to present and clearly explain data to non-technical executive audiences
Consultative nature, with proven track record of using data to answer business questions
Prior exposure to financial services or insurance industry and managing analytics vendors
Experience with using rigorous customer segmentation models to drive customized outcomes

Customer Processing Invoice Administrator Resume Examples & Samples

A High School diploma or equivalent
Experience in a clerical or accounting environment
Related copy/mail/clerical experience
The ideal candidate will have basic Microsoft Office skills

SMB Customer Lead Resume Examples & Samples

Building and leading a highly motivated Inside Sales Team
Implementing an Engagement Model for Customer Lifecycle Management in the Mobile First, Cloud First world for SMB customer
White Spot identification based on database driven analysis and market research
Implementation of highly automated marketing & sales processes
Build a Lead engine with a defined handshake process to Partner Channel and optimize win rate
Securing full transparency on outcomes, ROI and CPE by establishing a meaningful ROB process supported by a Dashboard. Focus is on Revenue and SC contribution
Analyze and optimize GTM model continuously and build CoE plans if necessary
Proven V-Team Management capabilities (Management AC preferred)
Strong analytical skills with a proven track record of turning strategy into data driven execution
Sales AND Marketing background including sales Management is beneficial
Passion to understand the SMB customer, especially the customer journey from explore to advocacy
Strong ability to drive for results
Excellent collaborator in driving leadership across partners, segments, product groups, sales teams, and Corp teams
5+ years’ experience in IT sales and marketing
MBA/ JD Degree preferred

Customer Requirements Manager Resume Examples & Samples

In conjunction with the Regional Director and Regional Manager develop business objectives, strategies, and plans for customer area of responsibility
Promote sales and engage in discussions/negotiations with major helicopter operators and the end customers/users
Co-manage sales reps in the region and set objectives annually. Review monthly reports for developments and action items
Coordinate actions across the enterprise to ensure a high level of customer satisfaction and support
Develop a keen understanding of assigned key customers business and business model
When assigned, be the Business Acquisition Manager on a given pursuit
Actively manage content in CRM (Salesforce.com)
Direct necessary coordination with other United Technologies business units involved in business area as appropriate
Refine and implement the required procedures for the management of the above tasks while using ACE tools and the CRM system. Be an active part in ACE processes in the cell
Responsible for the completion of other tasks related to this position as management assigns them. As applicable, enforce Sikorsky, Corporate and U.S. Government agency rules, regulations and procedures toward overall attainment of goals and objectives
Manager is responsible for providing full compliance with the “UTC Policy Statement on Contracting with the United States Government” and the “UTC code of Ethics,” which include, ensuring subordinate staff are aware of the policies and that their responsibilities and actions comply and support these policies
In all areas of responsibility which have a direct impact on the health and safety of employees and the environment, assure that appropriate safeguards are in place and that the UTC Policy and Principles on Human and Natural Resources Protection is fully supported and implemented

MBA Customer Facing Technology Roles Resume Examples & Samples

Associate Consultant
Support Engineer
Technology Solutions Professional
Technical Evangelist
Pursuing or within six months of graduation from full-time or part-time MBA studies
No more than 7 years of corporate work experience from graduation of UG degree
Exceptional negotiation, customer service, and interpersonal skills
Excellent verbal and written communication, analytical and presentation skills
Must be Tech Savvy and come from an IT related background
English language fluency
Depending on country local language fluency might be required
Depending on location full work authorization might be required

Technical Account Manager Customer Facing Technology MBA Mach Resume Examples & Samples

Manage the delivery and follow-up of proactive services outlined in the service delivery plan
Effectively communicate the realized value of delivered services through Service Reviews with the customer
Develop and expand strategic customer relationships to grow Premier Service coverage and ultimately the delivery and realization of its value
Have no more than 7 years combined work experience prior to attaining their full time study MBA degree be considered for Microsoft industry positions
Excellent verbal and written communication skills and operational excellence
Strong service delivery, time, project and priority management skills
Able to plan for and rise to a range of project and customer challenges
Good understanding of the relationship between technology and business
Passion for the technology and innovation

Customer Shared Services Manager Resume Examples & Samples

Responsible for the day to day work of the Training/Quality Control Supervisor, Senior Customer Service Analyst and Jr. Customer Service Analyst
Oversee the reporting and analysis of all call center KPIs, sales metrics, and systems used to generate and track these figures
Partner with TAG to implement new technologies specific to the call center
Oversee the process improvement efforts, within the call center, such as, measurements, analysis and evaluation methods to accurately identify process improvement needs
Oversee call center workforce management activities such as shift scheduling, resource analysis and forecasting needs
Oversee development and implementation of staff development programs that enhance job-related skills, performance, engagement, knowledge, and morale
Partner with other business units within the organization to identify training opportunities and training development ideas. Build relationships with key business partners to ensure confidence in the Customer Resource Center’s ability to provide top quality service to customers
Oversee development and standardization techniques for training and quality control programs, training materials, and operational procedures
May perform other duties as assigned
Five (5) – eight (8) years working in a call center environment. Financial call center experience preferred
Three (3) – five (5) years call center leadership experience required. Financial Call Center experience preferred
Possess excellent writing and verbal communication skills. Technical writing experience preferred. Ability to communicate effectively with all levels within the organization
Demonstrated attention to detail, accuracy, creative thinking, and proactive problem solving skills
Ability to work across the organization in a highly collaborative/strategic manner
Experience with customer service environment call center, and quality control metrics
Proficient in use of Microsoft Office products including Word, Outlook, Excel. Solid understanding of report writing concepts. Firm understanding of Continuous Improvement concepts and tools
Ability to work on multiple tasks concurrently, meet aggressive deadlines and consistently execute
High School Diploma or GED, required

Manager, Core Customer Lifecycle Resume Examples & Samples

Broad and deep portfolio and market knowledge, and collaboration with key partners to create and create and implement effective programs and initiatives for Lifecycle Management of core customers
Establish, implement and manage a framework, and activity plan for delivering Lifecycle Management tactics to core customers (12+ months tenure), with the goal to maximize and optimize customer level profitability
Translate customer data into business intelligence in an effort to drive an end-to-end Customer Lifecycle Management strategy that delivers measurable improvements in engagement and lifetime value of core customers
Oversee cross-functional execution of Customer Lifecycle Management programs to enable appropriate card spending, balances, and revenue, and minimize losses
Define key processes, customer experience, KPIs, and standards for Customer Lifecycle Management
Understand key drivers for required cardholder behaviours, and define the optimal strategies and investment levels based on conversion propensity and future customer value/profitability
Identify changing customer payment habits at portfolio and individual level as they occur to evolve approach
Ensure that end to end customer card needs are met through their lifecycle with BMO. Work closely with NA Retail Payments functional leads for Limit Management, Pricing, Balance Build, Usage, and Retention to ensure appropriate intersection of end to end strategy and tactically driven programs designed with deep card portfolio knowledge (e.g. the Lifecycle Management Strategy will define a need for Retention initiatives, and the recommended Retention function tactics may vary across card portfolios and target cardholders)
Make recommendations to improve performance by leveraging portfolio analysis, test results, analytics, and customer feedback
Previous successful experience and responsibility for designing and implementing Customer Lifecycle Management strategies for credit card portfolios
Highly developed analytical and problem solving skills with an ability to assimilate a large amount of information to identity data driven action plans
Strategy development, stakeholder engagement & execution
Product management and Risk management capabilities
Managerial leadership and organizational influence, especially at Senior Levels
Extensive understanding of financial performance of the product portfolios
Broad organizational perspective
Personal Banking marketing and customer experience
Market dynamics of financial services industry
Exceptional oral and written communication skills
Strong PowerPoint presentation skills
Strong data management software skills (e.g. Excel pivot tables)

Customer Sucess Manager Resume Examples & Samples

Assist consultants in after sales, maintaining client and find up sell opportunities pass to Sales
Involve in business Analysis, client consultation
Business consulting, project management
Draft business process, Marketing Research, optimize business process

Performance Improvement Customer Senior Manager Resume Examples & Samples

Minimum of 9 years of full-time working experience as with relevant Financial Services and Consultancy industry with international exposure / experience. Candidates with lesser experience will be considered at Manager Level
Experienced in customer engagement with deep understanding on leading practices and industry challenges
Execution focused and proven ability to get things done
Lead project engagement and execution delivered to clients focusing but not limited to Financial Services industries
Assist in effective project implementation and monitoring
Understand and execute advisory services procedures including client interviews, problem analysis and advanced fact gathering
Manage the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders
Manage expectations of deliverables and timing
Participate in sales and business development initiatives
Develop people through effectively supervising, coaching and mentoring staff
Conduct performance reviews and contribute to performance feedback for staff
Understand and follow workplace policies and procedures

Customer Lead Resume Examples & Samples

Support sales reps by analyzing potential clients and researching the market
Provides support in pricing and elaboration of “day to day” quotes, proposals, risk analysis and legal topics
Follow active opportunities through Inquiry-to-Order process to facilitate and speedup deal flow
Work with the sales rep to assure each customer's expected funding volume is met, provide ongoing feedback, and identify sensitivities
Actively participates in operational processes to ensure closing of proposals
Document and update CRM applications requirements to enable workflow across the business
Escalate to the sales rep any customer’s concerns, new business opportunities, or special demands and make sure that are delivered on the agreed time
1 to 2 years of relevant work experience in commercial financial services industry
Domain of Microsoft Office (Excel, Powerpoint, Word)
External focus – able to build and nurture lasting relationships
Strong analytical, process improvement and quality oriented skills
Pro-active, self-empowered; ability to thrive under pressure; Champions change in a passionate, convincing manner that garners support
Outstanding team player committed to success; capable to work within cross functional team in a fast-paced, changing environment; drives enthusiasm and optimism through teams and the broader organization

Customer Data Analyst Resume Examples & Samples

Works with Marketing Strategists, Data Scientists and other analyst on customer data analysis projects
Provides data and analysis inputs to marketing strategy planning for internal teams and clients
Engages in data collection, transformation, mining, analysis, and reporting
Work with client teams to understand reporting requirements and potential uses for predictive and descriptive models; identify the underlying question behind a request and make a recommendation for how to answer it
Develop and execute reports and dashboards using internal data processing and reporting systems
Provide analytical support for campaign strategy development, campaign test and measurement design and post-campaign analysis
Perform campaign reporting based on data captured. Develop recommendations, and new options to increase performance as defined by the project and or customer engagement
Continuing education within analytic platforms and emerging trends / technologies

Manager Customer Concerns Resume Examples & Samples

Contribute to customer satisfaction & retention by effectively resolving customer complaints escalated from front-line units by
Meeting established standards and time frames when responding to enquiries, concerns and complaints from customers - this requires employing best-in-class complaint-management skills (situation assessment, problem-solving and decision-making) in combination with a thorough knowledge of the products, processes and services offered by the Scotiabank Group of companies - the incumbent must also be able to assess when to provide immediate, informative responses and when to collect information from the appropriate areas of the Scotiabank Group
Taking responsibility for achieving human, knowledgeable and straightforward resolutions that are both customer-focused and reflect the long-term interests of the Scotiabank Group - this will require dealing directly with front-line staff (especially Branch Managers) and personally reviewing, when necessary, all files relevant to the matter to ensure a fair and equitable resolution
Acting as a customer advocate in working with the appropriate officers and departments of the Scotiabank Group by negotiating, coaching and counselling to achieve consensus within the Group while effectively meeting the needs of the individual customer - this may require challenging the existing policies within the Group and identifying appropriate changes
Effectively using the automated complaint management system to keep accurate and comprehensive files on each case - this will include suggesting changes and improvements to the classification and reporting of complaints through this system
Meeting individual objectives for turnaround times, levels of customer satisfaction with the handling of cases and identifying changes to our products, processes and services to ensure that the team realizes its established goals in these areas
Provide support relative to regulatory cases from the Financial Consumer Agency of Canada (FCAC), Autorité des Marches Financiers (AMF), and assist in safeguarding the Bank’s interests from a regulatory perspective
Identifying self-reportability and working with applicable Scotiabank Group officers to ensure that all relevant information and documents are available/provided relative to all self-reportable FCAC cases
Identifying, coding & ensuring confirmation letters are sent to all customers that are AMF reportable
Contribute to the creation of a customer-focused approach to complaints in front-line units by
Being proactive in using specific customer complaints with the front-line staff (especially Branch Managers) to coach these staff in how better to handle future complaints - this includes the development and transmission of the most effective use of atonement to retain valuable business
Approaching each investigation within the Group as a chance to enhance customer retention by championing a customer-focused approach to the Scotiabankers at Executive Offices, Shared Services and Operational departments who are responsible for designing and maintaining our products, policies and processes
Keeping the Senior Managers & Director informed of any projects/initiatives or product launches within the Scotiabank Group to which customer-focused input from the OPCC would be appropriate
Becoming a customer-service expert available to assist other areas within the Group by providing them with the most up-to-date complaint-handling techniques and approaches
Identify improvements in products, processes and services by
Using each customer complaint as an opportunity to enhance customer retention by reviewing our products, processes and services from the perspective of our customers, identifying appropriate changes to make the necessary improvements and making specific recommendations to the Senior Manager, Systemic Issues
Working with the Senior Managers & Director to establish and then meeting individual objectives to contribute to the team meeting its goals in identifying and driving customer-focused improvements at the Scotiabank Group
Accurately classifying all complaints received to assist in the identification of trends and proactively looking for such trends and communicating these to the Senior Managers & Director
Expert ability as a complaint handler, including extensive experience handling complaints in a front-line environment and the ability to review and assess all types of possible issues (including credit adjudication)
Thorough verbal communication skills
Thorough writing skills
Thorough ability to engage emotional, agitated, hostile and abusive individuals in a rational discussion to determine the appropriate action required to resolve a matter – this requires the ability to assess the situation immediately and bring a proactive and creative approach to resolving each complaint as quickly as possible
Thorough communication and interpersonal skills - demonstrated success in encouraging and coaching colleagues
Thorough commitment to fostering a customer-focused approach within the Scotiabank Group
Thorough ability to analyse complex situations to determine the essential issues and arrive at the appropriate resolution and recovery for our customer - this requires the ability to determine priorities and operate in a flexible fashion to address the varied volume, complexity, nature and source of complaints
Working knowledge of up-to-date, best-in-class complaint management theory and extensive experience handling complaints - the ability to apply the best-in-class complaint-handling approaches to best effect within the Scotiabank Group
Working knowledge of the functioning and organization of the Scotiabank Group to facilitate the effective monitoring of complaint-management effectiveness across the Group, to ensure timely effective resolutions to specific complaints and to identify specific areas where standards and procedures require changes
WORKING awareness of the needs of other areas (especially front-line units) within the Scotiabank Group to develop, implement and communicate effective improvements in complaint-handling standards and procedures
WORKING computer literacy to be able to manage complaints on the electronic complaint handling system system

Customer & Partner Experience Manager Resume Examples & Samples

Strong business background with at least 8 - 10 years related experience
Master degree in Business Administration or equivalent
Ability to work with executive and senior level management (internal and external)
Strong, proven communications abilities both written and verbal
Analytical background and effective at understanding and using multiple data sources to drive change
Strong knowledge of how to use market intelligence and competitive landscape information

Customer Feedback Specialist Resume Examples & Samples

High School diploma or equivalent experience required. AA degree preferred
2+ years’ of corporate work environment experience required with at least 1+ years’ in a high volume/customer service role
Previous experience with CX preferred
Proficient in MS Office suite (outlook, excel and word)
Ability to learn new systems and applications quickly
Excellent oral/written communication skills
Demonstrated time management skills
Understanding of customer service and/or technical support service
Strong interpersonal skills that will enable this position to work well with key stake holders; team organization skills
Ability to interact and communicate with customers of varying levels of expertise
Ability to communicate complex technical information to less-technical users
Ability to communicate in-depth business processes to technical resources
Demonstrated customer service abilities

Digital Authentication Customer Protection Forensics Manager Resume Examples & Samples

Reviewing Digital Channel logs and related data to detect indication of compromise of customers devices and credentials (e.g. phishing, account takeover)
Sourcing the data required from internal and external sources to enrich the detection capabilities
Understanding the types of malware present on customers’ devices, and developing approaches for
5+ years’ experience of cybercrime detection in a digital or e-commerce business
Experience of the analysis of types of malware and other indications of compromise, and the ability to detect their presence and operationalize intervention processes
Bachelor's degree required, Master's/MBA degree preferred in a computer science or technical equivalent area
Ideally - CISSP
Communication Skills - ability to communicate ideas, concepts to business and technical stakeholders

100

Customer Operation Manager Resume Examples & Samples

Must have 12-15 years experience as Operations Management in Telecommunication industry
Rich Experience in managing & reporting of day to day Operations activities & Metrics
Experience in Managing, directing and supporting delivery Portfolios, Optimize resource utilization
Business development, Identifying pain and gain point for customer
Telecom Operations, Project Management, Customer Management, MSTOP
Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled towards customer
Responsible for ensuring end to end operational performance towards the account according to agreed targets
The role is acting on behalf of Operations, typically for one or more customer accounts. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule. The COM can take on the role as CFR in the pre-sales phase

101

Customer Journey Analytics Specialist Resume Examples & Samples

Strong business communication and stakeholder management skills
Exceptional critical thinking, including the ability to quickly assimilate new information
Comfortable presenting to large and small groups, both live and over teleconference
Ability to influence without direct management
Experience with SAS considered a strong asset, but not required
Experience in leading big data analytics to drive process improvements
Experience driving multi-business unit projects
Experience in customer experience analysis including: web, contact center, customer segmentation, marketing, etc
Data modeling background a plus
Management consulting background a plus
Experience in working with BMO data
Extensive familiarity with Canadian retail financial services industry

102

Customer Processing Assoc Resume Examples & Samples

All data is captured from our various data providers
Controls and procedures are adhered to and ensuring accuracy and deadlines are met to minimise risk at all times
Ensure prompt turnaround and clearance of client queries to improve client service
Collating data of all Asset Service Events, translating into G2
Prioritisation and Responsibility of own workload
Creating and maintaining Excel spreadsheets
Provide support for other team members
Reconciling nominee holdings
Motivate and encourage staff
Regular and effective communication with other team members, seniors and other departments internally and externally to enhance awareness of what is happening in our business
Any other duties as required
Project work
Staff Training
Knowledge of Dividends for UK Unit Trust and International markets
Understanding of Corporate Actions
Good understanding of Bloomberg and IDC
Knowledge of tax status for each country
Understanding of CREST and market practises
Word & Excel competent

103

Customer Problem Management Resume Examples & Samples

Customer Event Management
Customer Problem Management
Customer Order Handling

104

Customer & Partner Experience Manager Resume Examples & Samples

Drive Customer & Partner Experience (CPE) culture and accountability to improve satisfaction and champion our transformation to a cloud first, mobile first company. Create an “always-on” customer & partner-obsessive culture where employees are advocates, empowered to drive change and rewarded for their actions. Ensure CPE accountability lands across all roles
Drive local Customer & Partner Experience (CPE) strategy, planning, and Rhythm of the Business (RoB) in partnership with local Subsidiary leadership throughout the year ensuring CPE is a key focus area in day to day business management
Ensure there is an ongoing pulse of customer and partner feedback through local and global listening channels and systems. Identify and drive awareness and resolution of key issues, themes and opportunities throughout local and Corporate RoB channels and planning. Drive continuous improvements based on customer and partner feedback
CPE Improvement / Transformation Projects: Identify and orchestrate improvement projects that will help Microsoft improve / transform Customer and Partner Experience (CPE) and increase share in key areas of concern. Actively participate in the CPE Community
5 – 7 years of previous experience in
Owning customer loyalty and culture change management
Strategic thinking and orchestration of complex business planning (orchestrating across multiple segments and audiences)
Driving strategy and influencing executive level leaders
Analyzing voice of customer data, market intelligence and competitive landscape information in order to identify key insights, drive decision making and increase satisfaction
Proven strategic thinking and orchestration of complex business planning (orchestrating across multiple segments and audiences)
Proven track record of driving strategy and influencing leaders
Experience managing Rhythm of the Business across multiple segments and audiences
Expertise in customer loyalty and culture change management
Experience managing customer and partner issue resolution
Bachelor’s Degree (B.S./B.A.) required, MBA preferred. Relevant fields of study include Marketing, Sales, Change management, Organization Development
Course work in customer loyalty, organizational change, change management and/or marketing intelligence is an asset. Project Management or Six Sigma Black Belt Certification would be beneficial

105

Customer Problem Management Resume Examples & Samples

Bachelor Degree in computers science, engineering, telecommunications or equivalent
Ericsson Incident Management, problem analysis skills & problem solving
Cost awareness

106

Customer Segment Analyst Resume Examples & Samples

Advanced Excel knowledge (design, build & maintain PIVOT tables / Build complex multi-file XLS solutions to support ad-hoc executive reporting needs)
Basic SQL Assistant skills
Moderate finance planning/forecast knowledge
SharePoint & Discovery file management
Strong teammate with the ability to clearly communicate across business lines
Ability to manage multiple requests at once, extremely detail oriented
Knowledge of SQL to query The W
MicroStrategy report support
PMRR Navigation & data extraction

107

Customer Expert Unlicensed Resume Examples & Samples

Respond to, research, and resolve complex service issues initiated by EAR advisors and their clients or other relationship partners and accurately communicate the status of these service requests to applicable internal and external partners. Issues may be related to basic investment, general securities, or insurance products. Effectively manage a high-volume case load to ensure that all service issues are resolved quickly and accurately
Proactively engage appropriate business partners to process transactions, including both routine updates as well as complex error corrections, involving accounts in a timely, efficient, and accurate manner. Record all customer interactions in the appropriate system for tracking and archival purposes
Serve as a key resource in efforts to prevent potential loss of business resulting from service or transactional efforts. Issues may be related to basic investment products, general securities products, or insurance products. Coordinate, and may sometimes lead, involvement of appropriate internal and external business partners to resolve issues and communicate updates to impacted internal or external parties
Assist in customer service-related, business-driven, process improvement initiatives or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
High school degree of equivalent
3 or more years of relevant experience
Experience in a service call center or transaction processing
Strong working knowledge of customer service processes, policies, techniques, and applicable regulations
Proven ability to research and resolve complex, high-priority service issues in a timely manner
Prior experience with service recovery techniques and processes
Series 7 FINRA registration strongly encouraged

108

Customer Problem Management Internship Resume Examples & Samples

Customer Incident Management
Problem solving and trouble shooting skills
Social skills and awareness

109

Process Lead, AML Complex Customer Review Resume Examples & Samples

Maintain a high level of up-to-date subject matter expertise in BSA/AML risk management strategies in order to serve as a resource to AML Program Execution staff and peers and managers in U.S. P&C AML and lines of business
Maintain up-to-date institutional knowledge of U.S. P&C policies, procedures, products and services, customer base, and markets in order to identify developing BSA/AML risks and update program execution protocols to address them
Bachelor’s degree preferably in focal areas of finance, economics, or an accounting related field
5-7 years relevant experience in the financial services industry in corporate and/or investment banking, or money service business preferred, 2 of which include supervisory and/or service management roles
Direct experience in AML role or equivalent preferred
Subject matter expertise in AML and risk control in the context of broader disciplines such as Criminal Justice, Homeland Security, Intelligence Operations and practical application
Institutional knowledge of products and services as well as business unit policies and objectives
Knowledge of AML Banking Compliance, including transaction monitoring and banking product risk
Knowledge of banking industry AML best practices
Knowledge of Money services businesses, third party payment processors, Nacha requirements
Knowledge of credit analysis, credit management or treasury management
Ability to manage a team of Analysts in a regulatory and production environment
Performance Management
People Development
Service Management
Ability to independently prioritize and to proactively manage multiple responsibilities in a fast-paced environment
Ability to review, access, and provide detailed information daily and adjust as needed to ensure consistent, excellent service
Independent Thinking
Customer Focus / Intra-bank Communication / Relationship Building / Personal Effectiveness
Interpersonal skills used in a demanding team environment and for internal client interaction
Project management / Process coordination
Ability to use computer applications and database management tools including, but not limited to, MS Office programs
Ability to use SharePoint, Info Path
Ability to use internal Bank programs

110

Manager, Customer Segment & Cross Resume Examples & Samples

Acts as a first point of contact for all PB product and customer segment analysis for both Money-In and Money-Out products
Deliver annual analysis plan by understanding PB business needs
Deliver prioritized pipeline of analysis as well as responding to ad-hoc BU requests
Enhance analytics capability by delivering the "what", "so what" and a view on the "now what"
Build understanding of advanced analytics and modelling capability
Deliver PB segmentation analytics
Lead an evolved analytics function that can make meaning of our significant customer data & pattern knowledge to drive acquisition, customer retention, volume growth, market share and overall profitability
Develop new customer segmentation analysis and strategies to identify customers for proactive outreach and marketing programs
Analyze customer behavior to identify optimal cross-sell products for new-to-bank and existing TDCT Customers
Provide insight on potential bundle offers to improve product penetration and optimize profitability
Synthesize, distill and make meaning of findings, and concisely communicate actionable insight to partners to drive strategic improvement
Structure and manage the execution of complex data-driven analysis utilizing analytical tools, statistical techniques, and modelling frameworks
Work with various business partners including Marketing, Finance, Risk, and TBSM to deliver on segmentation and cross-sell activities
5+ years of relevant experience in analytics, marketing, consulting and/or financial services, ideally in an influencing or advisory capacity
Degree in science, engineering, mathematics, business or quantitative discipline, preferably at a Master’s degree or above
Strong knowledge of analytical tools such as SAS, SQL, and MS Office applications such as Access, Excel and Power Point
Passion for analytics and a customer-driven mindset
Experience with customer segmentation strategies and techniques
Strong business acumen and rigorous problem solving skills
Strategic and tactical thinker with strong critical reasoning and thought leadership skills
Strong project and time management skills & a high attention to detail
Ability to proactively resolve problems and manage conflict

111

Customer Problem Management Resume Examples & Samples

A diploma in Engineering
Minimum 2 to 3 years experience in a technical company
Good basic knowledge of the mobile network
Good knowledge of Excel and other MS Office tools
Ability to Deliver Results & Meeting Customer Expectations
Ability Working with People
Applying Expertise & Technology
Following Instructions & Procedures
LI-MJ1

112

Customer Resolutions Specialist Resume Examples & Samples

Minimum of 2 years experience in complaints handling or similar
Experience working with Financial Ombudsmen Service or other EDR scheme
Strong business acumen and experience in customer service/relationship building
Intermediate experience with Microsoft Word and Excel, relevant tertiary qualifications in commerce/finance/accounting or relevant disciplines and a genuine interest in building a career in financial services
Ability to multi-task and adapt to changing environments and an ability to apply an analytical and strategic mindset
Analysing accurate root cause analysis of complaint drivers and providing recommendations to the Team Leader

113

Senior Customer Expectation Framework Resume Examples & Samples

A minimum of 8 years of experience is required
A Bachelor of Applied Mathmatics, Bachelor or Science, or Bachelor of Business Administration highly desired or equivalent work experience
Demonstrated ability to have completed multiple, complex technical projects

114

Customer Intel Analyst Resume Examples & Samples

Manage and operate the Marketing Database (Harte-Hanks MCIS)
Supports multiple areas of the bank regarding analysis of customer data and reporting
Provide subject matter expertise about database structure and customer metrics
Maintain strong knowledge of customers and markets
Communicate with multiple vendors to ensure a smooth operation of the database
Communicate with multiple internal customers to ensure a smooth operation of the database
Collaborate with internal partners in product management, marketing, customer intelligence, and IT, as well as, external partners to collect facts, understand goals and objectives, and build data structures that support BBVAs collective strategy in order to design and build multichannel campaigns for various markets
Design, develop and implement software solutions to enhance the Marketing database or other internal databases in the department
Design, develop and implement informational tools to track strategic metrics to empower the department’s plans
Design, develop and implement ad-hoc reports as requested by management and/or internal clients
Bachelor’s degree in a computer science related field or equivalent work experience
Demonstrated experience in end-to-end software development life cycle (SDLC)
Strong communication, interpersonal and organization skills with an ability to effectively execute tactical plans
Must be willing to learn new technologies as necessary
Must possess strong analytical and problem solving skills
Demonstrated proficient knowledge of VBA, VBS, Oracle PL/SQL, MS-Excel, MS-Access, FTP/SFTP, MS-DOS/Windows batch processing
Basic knowledge of HTML
All required qualifications plus the ones listed below
Statistical modeling exposure
Experience in building marketing lists and analysis. (i.e. to include but not limited to consumer trends/predictive analytics)
Ability to effectively communicate and work with senior management
Demonstrated experience with Javascript, HTML, CSS, Google Developer Tools

115

Customer Due Diligence Manager Resume Examples & Samples

Leads team of analysts that ensures required customer due diligence has been conducted prior to opening customer accounts
Prior to establishing customer relationship, performs an independent assessment to determine if customer is within banks Anti-Money Laundering risk tolerance
Performs periodic reviews of elevated risk customers to determine if customer is within banks Anti-Money Laundering risk tolerance
Ensures customers are compliant with Anti-Money Laundering Policies and Standards
Works with Lines of Business and Business Control teams to assess a customer’s Anti-Money Laundering risk
As required, conducts site visits to customers with the highest Anti-Money Laundering risk
Identifies potentially suspicious customer behavior
Ensures team is completing timely and accurate customer reviews
Refines existing due diligence processes to improve team consistency and efficiency
Adopts new technology to improve existing Anti-Money Laundering Customer Due Diligence processes

116

Customer Franchise Head Resume Examples & Samples

Ideally P and L experience along with a track record of building a business
Extensive knowledge, understanding and experience in the Customer Franchise Management agenda ideally within a large scale, highly matrix EMEA or global organization
Self-starter with high energy and initiative - able to manage up, down and across the organization

117

Manager, Customer Journey Resume Examples & Samples

Implements deployment readiness program for regional rollouts, including communications, UAT, and training support for call centers
Develops and defines methods and procedures for end user to address deploying technology and operational process changes
Reviews and updates Training Strategy to meet region specific needs
Supports UAT readiness through the management of the market Readiness checklist. Creates UAT test plan, test cases, and scripts
Prepares and communicates daily testing status and defect reports. Manages daily testing status and defect tracking
Initiates metrics baseline and ongoing collection process in region. Escalates project issues and risks as appropriate

118

Customer Data Engineer Resume Examples & Samples

Ability to learn new technologies quickly
Passion for collaboration
The Good to Haves
Working knowledge of storage tech such as SSDs, RAID and lvm2
Nagios/Icinga and New Relic experience
Experience administering web and application servers running Apache, Nginx and Gunicorn
Active in the technical and open source community (e.g. participating in blogging, tweeting and social coding are all very desirable)
Working knowledge of Rackspace systems, tools and processes
Experience with Rackspace’s APIs/SDKs
Database administration experience with other NoSQL solutions (e.g. HBase and Elasticsearch)
Knowledge of PostgreSQL, Cassandra and/or other RDBMS technologies
Experience with Rackspace Cloud Big Data, ObjectRocket and DBaaS
Experience with the Hortonworks sandbox environment

119

Customer Acct Exec Resume Examples & Samples

Achieves overall performance goals of the organization
Attends training as required
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

120

Customer Facing Technician / Installer Resume Examples & Samples

Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide (or remove) services to the customer. Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide 'ready hook-up' capabilities at the time of movie in. Completes associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is checked in
Applies knowledge and skills of training on the job in order to prepare for transition to the next level and performs other duties as requested by Supervisor in order to achieve departmental goals and objectives
Ability to use basic cable installation tools and hand tools and perform jobs from high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap, climbers,) ladders, and bucket trucks (18 to 20 feet,) as determined by the system's requirements. Reads general system layouts from blueprints, basic knowledge of mathematics, cable television products and services
Communicates with customers in a clear and straight forward manner. Proven ability to work independently and to prioritize and organize effectively

121

Senior Analyst, Customer Segmentation Resume Examples & Samples

Work in collaboration with strategic partners to identify customer centric strategies and make recommendations on short and long-term tactical plans to meet new and existing customer needs
Build strategies for acquisition, growth, and retention of insurance customers by channel, product and profitability
Extract and analyze all aspects of customer touch points and insights, to identify trends and patterns, and uncover issues and opportunities to ensure a legendary customer experience
Ensure the value of data and strategic insights is well understood and optimized by the business and its key product and project stakeholders
Leverage statistical models for the purpose of better understanding customer behavior and needs as well as to predict future outcomes based on customer profiles and segments
Focus on truly understanding customer behavior by continually appending customer-level insights to the development of actionable strategies
Provide value added analysis to answer questions and anticipate the needs of the business teams
Create presentations for senior management that clearly and concisely focus on analysis and recommendations
Provide senior level analytics leadership including, but not limited to, business case support, project support, campaigns, business level productivity and sales results
Stay abreast of industry trends and innovations and drive new analytics initiatives that contribute to business goals
Develop a deep understanding TDI's strategy and ensure it is embedded/reflected in the development of strategic assignments
Minimum 5 years of experience in business in a large organization with 2-3 years of experience in a relevant corporate or consulting role highly preferred. Advanced business acumen is required
Demonstrated capability in defining and implementing customer segmentation strategies and data analytics; experience in analyzing data to build out business strategies
University degree in business, statistics or analytically-based discipline, or equivalent experience; having a post graduate degree would be an asset
Highly developed conceptual and analytical thinking abilities, with outstanding critical judgment
Ability to solve problems through both back-of-the-envelope and technical, quantitative methods
Strong organizational skills, with the ability to work in an ambiguous, fast paced environment and manage multiple deadlines and priorities
Ability to work both independently and cooperatively as part of a cross-functional team, including with senior leadership
Expert communication skills and ‘story telling’ capabilities with ability to tailor communications to audience and communicate ideas and ambiguous, complex issues through various media
Superior proficiency and expertise in PowerPoint, Excel and Word: You put PowerPoint decks together in your sleep but don't put executives to sleep with your decks
Experience with cross-channel and multi-product analytics an asset
Experience with SQL, SAS, profiling and segmentation tools such as Environics (Prizm clusters), Pitney Bowes (Psyte clusters) an asset
MBA strongly preferred
Experience in insurance preferred
French language skills an asset

122

Customer Facing Technician Resume Examples & Samples

Manipulates connectors, fasteners, wire and use hand tools, works in areas with exposure to moderate noise levels-. Lifts and carries loads of 70 lbs or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity-. Drives company vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather
Provides the customer with materials regarding channel lineup, use of converter, and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines
Completion of 45 days (maximum) of service employees must complete the certification as required. The employee must have successfully completed the following training programs, Safety Program, Company-specific training on policies and procedures, Installer Training, Customer Contact, Product Knowledge and Sales. After the initial 45 days, an employee may be advanced to the next level provided that there has been satisfactory development of the necessary skills and ability to perform the above tasks as determined by the certification assessments including passing the written assessment, skills assessment and meet Comcast Employee Standards, and supervisor's approval

123

Customer Team Intern Resume Examples & Samples

Work with Facebook’s Customer Team to successfully execute Client Council meetings around the world
Organize high-priority files, meetings, notes, and follow up with a fierce eye for detail
Initiate and ship work that has a big impact
Listen to our partners and clients and makes thoughtful recommendations
Assist on large cross-functional projects that involve our Client Council members and Facebook stakeholders
Craft clear and concise internal and external communications
Own a number of independent projects from start to finish that enhance Client Council operations

124

Senior Customer PSC Rep, Temporary Resume Examples & Samples

This position will include shifts which cover center hours from 2:30 to 11pm Monday through Friday and from 9am to 5pm on Saturday and Sunday
Maintain an advanced understanding of common and uncommon scorer issues and of the normal processes of the Scoring Support Center
Serve as an answer point for General Representatives’ questions and concerns and an escalation point for scorer issues
Perform a high amount of problem solving, troubleshooting and diagnosing various scorer issues
Monitor, handle and escalate open ServiceNow Tickets to ensure timely resolution of issues
Monitor and help manage email and chat queues, check daily schedule for chat coverage across shifts, and insure email queues are cleared within an appropriate turn time
Monitor phone coverage and notify shift supervisor of excessive out of queue time
Handle calls, emails and/or chats during periods of heavy volume or as instructed by your immediate Supervisor or Manager
Assist with training new and existing employees on processes, procedures, policies, quality, call-center tools, and metrics
Review and suggest knowledgebase article updates as processes change
Monitor Call Center Support distro mailbox and alert shift supervisor to issues that have may have not been addressed
Assist with updating project website content as needed
Assist with continuous improvement initiatives as needed
Send “Quality Alert” emails to the Shift Supervisor distro for any observed conduct, attendance or performance issues
Bachelor's degree or appropriate combination of education and experience is preferred
Knowledge of MS Office. Proficiency in Knowledge of Excel and Word is required
Strong communication, interpersonal, teamwork and organizational skills are required
Ability to prioritize and complete tasks to meet team and project needs
Ability to communicate effectively in English both verbally and in writing
Ability to provide after-hours support, including weekends, as needed
Working knowledge of ePEN and our scoring support processes is preferred
Previous supervisory or leadership experience is preferred

125

Customer Resume Examples & Samples

The firm welcomes current students, especially those who have developed interesting technologies
Looking for people who are collaborative, able to see projects to completion, able to work as a team, communicative, and committed to improving themselves
A relevant technology background
Capable communicator, able to challenge customers, provide out-of-the-box solutions, and think analytically
Able to communicate bi-culturally both with American and Japanese

126

Technical Account Manager for Large Telco Customer Resume Examples & Samples

Minimum of 8 years of Systems Engineering experience or equivalent
BA/BS (EE/CS) or equivalent
Experience in the Telco/Service Provider industry
Partner Knowledge
Proven ability to successfully sell within enterprise accounts
Complete and demonstrated understanding of computer and advanced storage networking technologies
Experience managing large, complex IT or cloud service development projects
High level experience in file system or storage architecture: NFS / CIFS or SAN
Knowledgeable in emerging technologies relating to storage, data management and cloud services
Thoroughly competent in all NetApp product offerings, including service options
Detailed knowledge of competitor offerings and positioning
Conversant in company strengths, weaknesses, positioning and offerings
Viewed as a leader by both peers and senior management
Excellent business communication skills
Language skills beyond English (German, Italian) are a plus

127

Head of Customer Unit, &S Resume Examples & Samples

1 Main Role
2 Responsibilities
Understanding customer ambitions and expectations and ensure that Ericsson business development activities are aligned accordingly, and support global demand creation
Working close to customer organization and identifying new business opportunities, ensuring business growth and profitability with a win-win approach for the four verticals segments
Building relationships and networking with key customer executives and 'owning' the customer
Creating shared vision and common goals in line with Ericsson strategies, focus areas and priorities
Develop and implement a global / multi-country strategy and Global Account planning
Drive CU long-term revenue growth and optimize business for maximum short & long term customer contribution
Ensure a one-company approach towards the global customer and manage programs uniformly (trials, partnerships, etc.)
Manage operative pricing within reference price framework and rules
Facilitate the development of common messages, strategies, prices and other commercial terms, in coordination with internal units, Regions and BU/GF
Carry out marketing and solutions programs towards the customer, based on generic Solutions and their road maps
Coordinate centrally with BU’s, Engagement Practices, Common Core for business solutions and Product road maps
Conducting periodic reviews for effective & efficient deployment of Ericsson Business Processes, Policies, Directives, and other local/global compliance requirements essential for doing business (e.g. SOX, SAS70, OHS, TL, etc.)
2 Qualifications
1 Qualification & Experience
1 Human Competence
Ability to demonstrate leadership and lead teams
Ability to communicate effectively
Ability to adapt to changes and working in stress
2 Business Competence
Ericsson knowledge: The knowledge of Ericsson required to work and represent the company effectively (e.g. knowledge of markets, products, processes etc.)
Customer Orientation: Knowledge about internal as well as external customers, and awareness of their ambitions and expectations
Business Orientation: Business and financial awareness to ensure understanding of the implications that various courses of action will have on costs and revenues
Excellent Negotiation and Presentation skills
3 Professional/ Technical Competence
Ericsson solutions and offerings
Marketing and Sales
Telecommunication & IT Knowledge, including M2M, devices and media distribution
Services Knowledge, mainly in consulting and system integration
LI-FS1

128

VP, Customer Facing Technology Resume Examples & Samples

Responsible for vision and execution of core store operating systems, i.e., including POS –Point of Sale, OMS – Order Management Systems, Drop Ship / Market Place, PIM – Product Information Management, AMS – Advance Marketing Solutions, CRM – Customer Relationship Management, and Credit Authorization (AJB)
Develop store systems strategies utilizing latest technology and industry standards. Create roadmap and timing of implementation of strategy based on business requirements
Evaluate current customer facing technology platform to identify areas of opportunity to improve standards, simplify, and enhance functionality
Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet the evolving needs of the business
Work cross functionally/partner with the business stakeholders to align, prioritize and allocate resources for current and future IT initiatives in support of business objectives. Manage client expectations with respect to the finished product
Motivate, lead and develop a team of diverse individuals across several offices with a variety of experience levels and skill sets

129

Customer Technical Services Engineer Pwg-jm Resume Examples & Samples

Coordinate with the technical publication organization (MDE) and provide direction for all technical publications issues. Insure timely release of Technical data to the field
Manage activities with the following organizations to ensure the clear, accurate and timely data development of inspection and maintenance procedure EA's: GSE Repair, FMP Service Programs, MRO/Engine O/H organizations, Standard Practices, NGPF CIPT's, Structures, Lifeing, and Performance Analysis groups
Participate in the Engineering Change Process, CTS activities with the respective CIPT
Integrate Customer Issues with UTAS- East, including, periodic onsite visits, involvement in RCCA activities

130

Manager, Customer Due Diligence Resume Examples & Samples

Establish and operationalise Due Diligence & customer profiling strategies
Drive and influence maturity of Senior executives' AML, CTF, CDD & FATCA appetite within regional functions
Understand and strategically interpret global regulatory environments
Grow and mature due diligence & customer profiling capabilities across regional functions that maintain weak control environments
Build and implement new profiling solutions to improve customer and financial institution risk management strategies
Deliver defined compliance service levels
Predict and forecast emerging AML CTF legislative requirements
Develop and deploy tactical operational plans to minimise regulatory risk
Manage specialist and team member service performance to achieve desired service goals and targets
Manage, understand and resolve dynamic and highly sophisticated criminal events
Extend and build CDD knowledge of internal and external threat environments

131

Customer Centricity Domain Specialist Resume Examples & Samples

10+ years of airline related industry experience in the areas of reservations, customer service, and/or loyalty management
Analytical thought process and ability to present complex technical solutions to a customer
Ability to identify, communicate, and connect with key decision makers
Exceptional time management and organizational skills
Strong presentation skills (both creating presentations and giving) in front of both technical teams and at the executive level
Working knowledge of Sabre reservation system
The ability to work effectively as part of a team
Have a desire for continued learning and self-study
Technical system development knowledge is a plus

132

Manager Customer Concerns Resume Examples & Samples

Meeting established standards and time frames when responding to inquiries, concerns and complaints from customers - this requires employing best-in-class complaint-management skills (situation assessment, problem-solving and decision-making) in combination with a thorough knowledge of the products, processes and services offered by the Scotiabank Group of companies - the incumbent must also be able to assess when to provide immediate, informative responses and when to collect information from the appropriate areas of the Scotiabank Group
Acting as a customer advocate in working with the appropriate officers and departments of the Scotiabank Group by negotiating, coaching and counselling to achieve consensus within the Group while effectively meeting the needs of the individual customer
Approaching each investigation within the Group as a chance to enhance customer retention by championing a customer-focused approach
Using each customer complaint as an opportunity to enhance customer retention by reviewing our products, processes and services from the perspective of our customers, identifying appropriate changes to make the necessary improvements
Provide support relative to OPCC's governance role for Scotiabank Group's International Banking cases escalated to OPCC by
Ensuring there is appropriate referral for action on receipt for action on receipt of all International Banking cases and effective tracking and follow up to resolution, escalating where appropriate to ensure established standards and time frames are met consistently
Maintaining a master list of open and closed International Banking cases

133

Senior Analyst, Customer Business Operations Resume Examples & Samples

Lean Six Sigma Black Belt Certification desired
Advanced knowledge of Microsoft Office (Word, Excel, Powerpoint)
Experienced in working with Access databases
Experience in data gathering, validation, analysis summarization and presentment
Ability to examine historical data and recognize trends
Strong organizational and communication skills. Ability to effectively communicate across all levels of the organization
Previous Project Management experience

134

Customer Data Director Resume Examples & Samples

Experience with some or all of: SAS, R, SQL, Spark, Python, etc
Excellent analytical skills with a track record in defining customer strategies through the use of data and analytics
Experience in analyzing data in order to build out business strategies
Large scale corporate datamarts, and resolving inconsistencies and challenges

135

CCB Risk-customer Data Director Resume Examples & Samples

Developing and communicating business recommendations and insights in easy to understand way leveraging data to tell a story
Advanced SQL scripting and optimization
Logical, Phyiscal and Semantic Layer Modeling
Enterprise data systems and databases such as Oracle, Teradata, Greenplum, Hadoop.

136

Preemptive Service Ctl-customer Technical Leader Resume Examples & Samples

To be the central lead for Preemptive Support delivery aligned per customer
Responsible for the Operational delivery of the VAS Services towards the Customer
Ensuring delivery scope according to SLA
To be engaged with the customer, on a daily / weekly basis to ensure that they are exploiting the full value of the service
Create work instructions for each activity following the Preemptive guidelines (Preemptive Guide)
Ensure approved use cases are documented in the Preemptive Support Deliverables tracking sheet
Analyze reports to ensure delivery is as expected
Ensure that the Customer is notified immediately of urgent detected/reported findings
Monitor and follow up on all open Customer & Ericsson findings/trouble tickets/CSR’s and escalate when necessary
Ensure operational performance improvement by detecting and resolving problems before they cause downtime, minimizing service disruptions, through usage of the Usecase portfolio
Responsible to conduct root cause analysis when necessary for issues not detected by the service, especially in the case of Emergencies, understand and request appropriate changes to / or new Use Cases
Responsible to evaluate every outage and determine what usecases are needed to be implemented / evolved
Analyze Technical reports to ensure delivery is as expected
Schedule events together with the customer (internal/external) & SDM
Assist VASS Manager with Weekly Progress Reports
Assist SDM with cost control of Preemptive

137

Senior Manager Global Customer Trust Resume Examples & Samples

Manage the planning and execution of activities to reduce transactional defects, working closely with business partners in EU Marketplaces, APAC Marketplaces, North America Marketplaces, Customer Services and Global Product and Technology
Execution: ability to lead cross-functional teams and execute on multiple projects simultaneously
Work closely with the analytics team to ensure we can identify and target the largest pockets of defects providing the biggest impact for our customers buying experience
Develop strategies to control and deter the activity of sellers who are delivering transactional defects
Must have: 6 -8 years management experience
Demonstrated experience of defining and executing strategy
Excellent understanding of internal technology infrastructure and customer service requirements
Customer focus and advocacy; passion for customers and ability to link to day-to-day role (and of course, an eBay user!)
Detail-oriented with strong project management and cross-functional coordination skills
Proven ability to communicate business strategy as well as manage the implementation
Analytics: Strong analytical skills and comfort with data, with the demonstrated ability to turn data into actionable insights
Communication: Excellent communication and influencing skills (verbal, written and presentation)
Proactive and goal-oriented; good at managing multiple priorities and time management
Personal fit: High energy, sense of humor, friendly/outgoing, team player

138

Customer Facing Account Manager Resume Examples & Samples

Provide best practices and define modules with the BlitzDocs Enterprise Application that define how customers will incorporate product into their business
Manage small to mid-tier software implementations demonstrating leadership role in responding immediately to customer inquiries, complaints, and requests
Working with customer project teams to maintain project schedules and scope to meet aggressive timelines
Conduct project management and implementation consulting services to customers with the need for any of the following solutions
Origination
Post-Closing
Enterprise
Electronic Signature
Systems Integrations using web services
Connectors – Image transfers for electronic documents
Document customized solutions based on customers electronic delivery needs and collaborate with SME Account Managers for deployment and change management activities
Provide onsite consulting and classroom based stand up training for customers on how to implement our internet-based mortgage application – you will be the coordinator for the entire roll out to the customer; act as the liaison between the Product Manager and the Developers
Answer customer support inquiries via phone, e-mail and in person
Troubleshoot user problems (internet, fax, printer & scanner)
Assist in user setup and system configuration /administration
Provide regular and adequate feedback to team in weekly team meetings and daily activities
You will handle the rollout and conference calls with clients
Must be able to travel up to 25%-30% to be on site with clients
A Bachelors degree
3+ years of your most recent job history should include high access to PC support environment; web based products a plus
Stand up classroom training experience
Ability to do “Process Mapping” with clients on site
MS Office Suite (Word, Excel, Power Point) and MS Project
Knowledgeable of relational databases and internet applications. Web Services knowledge preferable
Effective time management, documentation and organizational skills
Superior communications and speaking skills, and excellent skills working with customers on the phone and in person
Ability to work well under pressure with a positive and courteous customer service attitude
Good sense of a team spirit; highly motivated, positive, enthusiastic, can-do personality; critical thinker
Ability to effectively manage time and multi-task in a changing environment and with minimal supervision
Possess leadership in directing Account Support Reps in project protocols and standards
Skilled in detailed requirements gathering/elicitation and consulting practices
Must possess superior communication skills (both verbal and written) inclusive of strong presentation skills
Must be resourceful in gathering information to resolve customer problems
Must be detail oriented, a quick learner and work well in rapidly changing environment
Minimum: 2 year of customer Project Management experience, including multiple department implementation in internet software implementations. Preferable in the Mortgage Industry
3 to 5 Years technical Support. 2nd level or escalation role resolving customer issue with web based solutions
Experience with SAAS model solutions or internet software application configurations
Preferred: Two years of customer account management experience in a software environment working with online application

139

Global Customer Subscription Management Manager Resume Examples & Samples

Manage definition and delivery of Ford’s subscription platform through all phases of the program including identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures and operations
Manage day to day interactions with Ford’s executives and subscription program sponsors for reporting status, risks and issues
Lead development and maintenance of multi-year feature roadmap for connected and mobility services impacting the subscription platform
Play the role of the liaison between IT and business partners to drive development of capabilities required to enable Ford’s vision
Provide leadership, input and guidance to develop the subscription organization
10+ years of large scale program implementation experience
Experience with the upcoming cloud based platforms would be beneficial
Experience managing at least two full-life cycle implementations, including ownership of the overall solution, management of the team and project financials
Experience defining business and systems strategy, developing solution requirements and architecture, defining support procedures and training, and implementing practical business solutions under multiple deadlines
Desire to learn and keep up with new trends, standards and technologies relevant to subscription / billing platforms
External skill sets in subscription models industries

140

Customer Technician Resume Examples & Samples

Performs service calls. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap to the customer's equipment. Installs and removes converters in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer
Properly operates and maintains installation tools and equipment. Reports need for vehicle repair or service when required and/or prescribed. Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate
Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA), various state and local codes including G.O. 95 and G.O. 128, (when applicable,) and the policies and procedures for CATV installation activities
Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse
Exposure to moderate noise level, dogs or other animals, construction areas, or the public in general, may be a concern
Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties. Inspects existing ground or makes new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage
Able to use active listening skills or attend to non-verbal cues to better understand others' perspectives, behaviors or motivations; able to empathize with others' needs and respond sensitively; able to use good judgment when responding and respond to objections successfully

141

Manager Performance Improvement Customer Resume Examples & Samples

Leading multiple client engagements unsupported
Identifying opportunities within projects and across the client organisation and works with Client Services and the New Business team to secure, on sell and upsell
Contributing to the development of proposals as required
Leading multiple clients and project teams, ensuring the delivery of high-quality insight, design and critical thinking
Leading teams to deliver high-quality work per proposal/SOW, working with the Client Partner, Managing Consultant and Program Manager
Supervising the day-to-day work of multiple teams and working with the Head of Practice to ensure quality of output across projects
Supporting the Head of Practice in Recruitment and the allocation of resource to each project
Supporting methodology leadership for the practice area and work with the Head of Practice to implement new methodologies and support practice integration
Developing and delivering specialist training to embed Seren’s methodologies, both within the team and externally
Driving the strategic relationship of current and ne w accounts, supporting the practice Directors in their plans in developing account and new business and contribute to the department’s commercial portfolio
Demonstrating expert knowledge of all Service Design research and design techniques and working to evolve their application for improved client and business outcomes
Integrating commercial data into their personal journey and concept outputs to help illustrate the commercial implication to the client
Extending their customer journey map, explaining target customer experiences into service blueprints which illustrate the underpinning operational component which enable each touch point
Bachelors’ Degree from a recognized University
Minimum 8 years’ professional experience in a similar industry
Previous line management experience is essential
Proficient in Adobe CC
Strong influencing, negotiation and communication skills, both written and verbal
Ability to effectively prioritise and deliver to deadlines
Ability to think strategically across problems and projects
Fluency in Arabic is desired

142

Group Director, Customer RGM, West NRS Resume Examples & Samples

5-10 years’ experience, preferably in the consumer goods/beverages industry
People leadership/management – specifically, experience leading leaders of others
Business experience across multiple product lines and/or channels – e.g., large store, small store
Experienced in developing Pricing & Promotion structures
Experience building and monitoring annual business plans
Analytics experience – ability to draw insights and actions from data
Planning experience; strategic thinking (forward-looking vision and anticipating of future needs)
Proven track record for delivering sustainable results

143

Customer Liaison Resume Examples & Samples

Monitor incoming material at customer location(s) for any non-conformance to established quality standards and material requirements
Investigate quality concerns and non-conformances to determine root cause and required corrective actions
Take appropriate action, when necessary, to correct quality and or material issues at customer location (sort, rework, containment, repair)
Provide feedback to appropriate personnel regarding customer concerns
Complete and forward customer documentation to appropriate personnel
Establish relationships with customer production teams, quality and leadership by visiting each area daily
Visit quarantine/Hold area’s daily and review all suspect material
Participate in customer quality meetings pertaining to concerns with product
Launch support for pre-production runs, new programs, engineering changes, etc
Participate in customer quality reviews (Daily audits, dimensional reviews, etc.) where permitted
Provide daily production and quality reports
Provide inventory counts when requested
Post-secondary graduate with a technical diploma or a certificate in Quality Engineering (CQE)
Ability to use, read and understand basic measurement tools (height gauge, vernier, micrometer, bore gauge, indicator, etc.)
Proficient in conducting root cause analysis using various problem solving techniques including Drill Deep, 8D, 5 Phase
Prior experience with Advanced Product Quality Planning, Production Part Approval Process submissions, Geometric Dimensions & Tolerancing, Flow Diagrams, FMEA’s, and Control Plans
Demonstrates an ability to interpret and understand dimensional CMM reports
Proficient in the creation, development and charting of data related to automotive quality engineering
Exceptional written, verbal and listening communication skills
Proficient with Microsoft Office
Possess a professional attitude, appearance and mannerism
Valid drivers license
Ability to uphold confidentiality
Demonstrates the ability to work effectively in a team environment
Ability to work overtime to meet customer needs

144

Director, Customer Journey Resume Examples & Samples

Understand and map the end to end journey. Be in a position to identify and quantify improvement opportunities to drive customer satisfaction improvement, reduction in transaction volume (calls, TCs, Chats, Sales Channels, and Store visits) that drive customer perception of effort
Leverage their personal and regional expertise but also build a strong network for input on key policy and process decisions with their functional organizations and Regional leadership teams. This may require scheduling and facilitating sessions with local experts and holding focus groups to ensure regional requirements, ideas, and content are fully considered in the redesign process
Plan and lead facilitated sessions that baseline current state of regional operations, map processes, define policy, and craft method and procedures that become the input for employee training
Take on individual assignments that support the team effort in delivering against program timelines. This could require research and documenting policies, procedures, and tool requirements and communications tasks
Where appropriate make recommendations for standard implementation of tools
Work with region team and service delivery to implement changes and measure results against success criteria
Build regional change management plan using the ADKAR methodology. These individual will support the definition of the overall change management plan with the Regional leadership team. They will define and solicit local leadership engagement and support to introduce employees to the change, help them understand the why and WIFM of the change program. Engage leadership in cascading and champion the changes. Support plans that reinforce and celebrate the results
Build and maintain strong relationships with local regional teams and Service Delivery team
Present recommendations for changes to the teams, Board of Advisors, executive Steering committee and Customer Experience forums in the Division and HQ as required
Establishes standards for quota and routing to ensure budgeted subscriber growth objectives and efficient and orderly work flow with a standard cost model across 6 regions
Monitors Fulfillment productivity in accordance with established policies to assure adherence, as well as completeness, in all transactions
Works with Area and Region Leadership to maximize customer satisfaction, technician productivity, and efficiency initiatives
Provides financial modeling and analysis with interdepartmental leaders to forecast monthly financials

145

Customer Liaison Resume Examples & Samples

Representative of LMV Automotive Systems at Customer Assembly Plants
Assure that product delivered to the customer arrives on time and that it is of the highest quality standard
Inspect each load when delivered by carrier to the customer
Reject non-conforming product in accordance with established procedures
Check with the carrier driver when loads are delivered to verify any changes or unusual circumstances
Assure that the load has not shifted and that all components are orderly before unloading
Make any last minute adjustments in sequencing
Inspect parts visually before, during and after the installation process
Make last minute repairs or finessing as required
Maintain a daily log on all activities for the day and coordinate dialog between LMV and Customer
Perform yard audits as required
Comply with Quality, Environmental, and Material Management System requirements
Display a positive attitude toward safety, follow all company policies and report all unsafe and unhealthy conditions
Report all accidents and injuries in a timely manner
Comply with all Health, Safety and Environmental standards in accordance with the Magna Employee Charter and the Occupational Health & Safety Act
Follow and support LMV Automotive Systems and Magna operating principles, including
Must have high school diploma or GED
Must have an understanding of the manufacturing process and a strong desire to learn
Must have good computer skills and the ability to navigate spreadsheets
Must have the ability to assess unusual situations and address them quickly
Must be able to interface with customer plant management in a professional manner
The ability to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, suppliers, co-workers and management

146

Customer Due Diligence Analyst Resume Examples & Samples

Size of team to be completed at the local level once the Local CD Implementation Leads have performed capacity planning
Bachelor’s degree or minimum of 2 years of relevant work experience
Commercial banking knowledge
A record of successful accomplishment in providing consistently outstanding customer service
Language requirements (based on local needs)
Proven track record in a client focused environment
Proven record of delivery within challenging timescales
Stakeholder management (External & Internal)
Good verbal and written communication skills at all levels
Excellent planning, organisation and time management abilities
Ability to be flexible, manage priorities whilst remaining calm under pressure
Receptive to change
Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion
Drive and resilience
Ability to work collaboratively and independently when required
Ability to have difficult conversations
Ability to prioritise
Ability and willingness to pick-up commercial banking
Diligence in formal written communication

147

Director, Customer Device Optimization Resume Examples & Samples

Support regions in all CDO/PXOC activities
Work with cross-functional teams to ensure consistent methodology throughout the division for all CDO/PXOC activities
Ensure that activities have a positive impact on the customer experience by reduced call in rate, reduced truck rolls, reduced downgrades, and reduced churn
Establishes and monitors clearly defined KPI's (New Tickets created, Out Bound Call Rate, Customer Contact Rate, Job Creation Rate, Gap between report received and Call made, etc) for all CDO technicians to support best in class customer experience
Work with department business analytics team to ensure we are delivering consistent reporting throughout the division
Foster CDO/PXOC employee retention throughout the division
Establish short term and long term goals for the activity
Establish short and long term plans for the department
Determines the cost and budget; performs resource forecasting
While ensuring that the customer experience lens is always foremost, develop initiatives where we minimize pain points for our customers
Develops technical support strategy in accordance to the Company#s mission and core objectives
Develops an annual business plan and operating budget for the department and monitors the implementation of these to ensure that the financial targets are met
Negotiates Service Level Agreements (SLAs) with both internal and external customers and service providers and monitors service delivery to ensure the agreed targets and standards are met
Defines and seeks approval for the level of technical support resources required to meet these goals and priorities and schedules major projects
Directs the preparation and implementation of policies, procedures, and standards
Directs, attends, and participates in staff meetings and related activities; attends workshops to keep up-to-date with technical issues

148

VP, Customer & Tech Exp Resume Examples & Samples

Demonstrated ability to work in a highly collaborative environment and build consensus on resolving challenges on a large scale
Strong customer experience/service/delivery and business acumen
Proficient with analytical and presentation tools
Years’ Experience-Generally requires 15+ years related experience
Bachelor or advanced degree desired
Experience in telecommunications or media preferred. Generally requires 15+ years’ experience

149

Global Customer Subscription Management Manager Resume Examples & Samples

Provide leadership, input and guidance to stand-up Ford’s Subscription Management platform and develop the subscription organization
Define and implement the channel strategy; set-up the subscription business strategy around the customer life cycle including adoption trials, product engagement, and renewal
Serve the role of the liaison between IT and business partners to drive development of capabilities required to enable Ford’s vision

150

Executive Director Customer Journey Analytics Resume Examples & Samples

Manage a team of C&MA journey analysts in developing robust journey insights and recommendations; align analyses/resources to support LOB and/or Channel strategic priorities; ensure the use of sound journey analytics methodologies and analytical tools (outside of platform) to improve results
Drive journey platform design in partnership with senior business and technical stakeholders from Consumer, Digital, Ops and Marketing, and JPMIS; providing thought leadership, prioritization and guidance to ensure success and stability of platform and program
Foster a strong, collaborative peer network within the LOBs and operational areas that propels this transformation forward; build excitement for the rollout and integration of Customer Journey Analytics focused mindset across the organization
Create and manage cross-channel analytics governance model to
Entrepreneurial spirit with creative, out-of-the box problem solving skills
Self-starter who can provide thought leadership and drive results in a dynamic and evolving environment
Ability to work effectively in cross-functional teams and influence business partners
15+ years of experience in leading and executing data-driven programs to solve business problems
Must demonstrate extensive experience doing hands-on analysis and strategic thinking ability
Must be able to convey analytic findings into strategic implications and actionable recommendations
Must be proficient in SQL and analytics tools (e.g., R, SAS)
Familiarity with new big data technologies (Greenplum, Hadoop)
Strong relationship management skills across both LOB, Ops and IT partners with successful record influencing and leading critical business initiatives
Superior written and oral communication skills; ability to communicate effectively with all levels of management and partners from a variety of business functions

151

Customer Due Diligence Services Analyst Resume Examples & Samples

The position directly supports activities in the CDD Services unit. While the role is RBWM operations focused, knowledge of applicable AML/BSA policy and procedures is required
Specifically, this role is involved in reviewing customer information and business documentation to assist in the creation and maintenance of KYC profiles for Commercial Banking customers
The position requires a thorough understanding of HNAH’s AML/BSA policy as well as their application through RBWM’s LOB procedures
Minimum of two years proven and progressive accounting, finance, or compliance experience or equivalent
Minimum of an Associate’s degree in business, finance, accounting, related field or equivalent experience; Bachelor’s degree preferred
Proven interpersonal, organizational, communications, analytical and project management skills
Knowledge of HSBC products, services, operations and systems as well as legal and regulatory matters, particularly with respect to AML

152

Customer Protection Specialist Resume Examples & Samples

Provide key subject matter expertise for all customer protection related initiatives, projects, daily requests
Centrally track CP related changes, enforce proper testing protocol and validate results prior to providing approval
Coordinate and participate in project testing efforts where required
Engage with key vendors on technology enhancements, testing coordination/validation, and risk management plans to mitigate implementation risk
Enforce Customer Protection control standards, including the following

153

Manager of Customer Modeling & Analytics Resume Examples & Samples

Conduct statistical segmentation modeling and analytics for targeting and messaging to the customer
Identify strategic trends and actionable customer insights based on a clear understanding of business objectives - retention, acquisition, purchase frequency, cross-shopping, profitability, etc
Identify purchase patterns and trends through testing and analytics, such as market basket analysis, optimal contact strategy, etc
Conduct analysis on customer lifetime values
Develop optimal contact strategy across digital channel
Analyze multi-channel results of online programs and customer behavior

154

Customer Device Optimization Technician Resume Examples & Samples

Interact with customers both outbound and inbound via telephone, e-mail, and SMS to assist customers in troubleshooting and scheduling appointments using a computerized system
Verify customer identity using PII measures when receiving inbound calls
Using internal applications, track and document all customer interactions
Provides feedback to leadership to any patterns that are seen in regards to activities being worked
Entry level proficiency of tools used to analyze customer device health
Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook
Ability to use SMS applications
Excellent detail orientation and soft skills
Communicates courteously and proactively; able to learn customers' short term and long term needs; see issues from customers' position; able to promote customer focus in employees and develop partnerships with customers
Applies common sense, theory and experience in decision-making; able to recognize similarities between past and present situations; able to identify key issues or use inductive reasoning including translation, interpretation and extrapolation of complex situations
Persists and finish projects despite obstacles; able to discriminate and classify technical information and redirect efforts when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities
Demonstrates professional conduct through soft skills. Understands empathy and can convey that empathy over the phone and in digital communications
Demonstrates signal methodology and can apply that knowledge when examining a system print
Consistently demonstrates ability to meet higher performance expectations (increased KPI's) and achieves overall performance goals of the organization
Knowledge of policies and procedures for installation (BRIS), cable systems, and network operations
Performs advanced data analysis to investigate, diagnose, and apply corrective action that accurately resolves service orders, trouble tickets, and address errors
Isolates and resolves complex problems by correlating information from network equipment (etc.) that requires subject matter expertise in various facets of the overarching business operations
Utilizes troubleshooting techniques to resolve complex orders, trouble tickets, and address errors
Maintains accurate information notes within the necessary systems where manual intervention is required to resolve the order discrepancy(s)
Provides operational support to external vendors or local market Field Technicians, operations support personnel, and other technical and business support groups, as received via inbound call center type phone calls, escalations, referral trouble ticket
Provides training support to other employees on various applications, systems, and technologies
Notifies appropriate individuals and organizations of network outages and restoration events by opening system trouble tickets, as necessary, with the fix agencies
Provides exceptional customer service to all individuals, local market team members, and the organization supported. Acts as a liaison between internal and external operations organizations to resolve and communicate issues
Collects customer requirements; analyzes and recommends required architecture and system configuration to support customer order
Troubleshoots complex data for multiple product offerings and recommends solutions
Generally requires 5-7 years related experience
Comcast experience required

155

Analyst, Customer Due Diligence Resume Examples & Samples

Undertake analysis of customer and financial institution due diligence data in line with AML compliance obligations for enhanced due diligence
Investigate alerts generated by the AML engine as well as those raised by Law Enforcement Agencies, or from other internal sources
Use a variety of information sources and systems to assist in the investigation process
Liaise with other areas within the organisation to gain and provide feedback where required
Conduct follow up enquiries, document actions and ensure relevant procedures are adhered to at all times
Undertake analysis of customer and transaction data and recommend appropriate actions in line with AML compliance obligations for enhanced due diligence and suspect matter reporting
Escalate issues to appropriate level to ensure appropriate course of action is taken
Maintain integrity of information contained in authorised support systems
Adhere to required standards for telephone, written and general verbal communication
A key requirement for a successful candidate will be experience in Law Enforcement, AML, Sanctions, KYC (know your customer), Risk or Compliance
Customer driven commercial approach to business
Strong Relationship Management skills

156

Customer Data Specialist Resume Examples & Samples

Provide CRM driven consultations and recommendations in optimizing technical output & capabilities for CRM projects
Compile CRM data insights & develop/deploy a strategic monthly CRM KPI dashboard to demonstrate business insights
Support CRM manager in coordination of regional CRM projects rollout throughout APAC region
Actively use BI tools and statistical modeling, coupled with data mining, to provide practical strategies in achieving or improving business goals and targeted ROI
Lead strategic data analytics project from conceptualization to implementation
Work with Regional IT team members to increase & maintain reliability and quality of our consumer data & consumer profiles
Devise necessary enhancement procedures and guidelines for internal and external parties involved in projects
Support countries in achieving specific analytical needs for their CRM programs
Work with Regional IT team members and Global team members on the regional CRM & Business Intelligence platforms & tools to represent the requirements from a technical perspective, prioritize them and monitor progress. Ensure they are aligned and can support the multi-channel interaction and data strategy
Manage the proper external agencies and technical partners
Monitor & report Consumer Interaction & Consumer Relationship performance across Asia Pacific
3~5 years experienced in Multi-Channel Consumer Analytics
Familiar with full cycle Multi-Channel CRM from Demand Generation, to Prospect Nurturing, Loyalty, Re-purchase & Re-marketing
Solid track record in working with large volume data, including mining, segmentation, predictive modeling or decision support services
Knowledge in performance marketing analysis in retail preferred
Knowledge of database marketing techniques and software, such as SQL, SAS, SPSS is a bonus
Comfortable in communicating with different nationalities & cultures in English
Highly collaborative personality with great interpersonal skills
Accustomed to producing reports in Microsoft Excel & PowerPoint
Familiarity with Salesforce, Siebel and other commercial CRM tools is a bonus
Regional experience across Asia Pacific is a bonus

157

Director Customer Focus Resume Examples & Samples

Customer Focus Measurement
Passionate about customer advocacy and putting the customer at the centre of one’s thinking
Expert understanding / perspective on how the “customer experience” is evolving, role of technology
Solid understanding / experience in the design / management of customer experience programs, such as the Net Promoter System
Broad knowledge of all aspects of the Bank’s Business Lines and Corporate Functions, and in particular, how we support and serve Personal and Commercial Banking customers
Demonstrated leadership skills, with a proven ability to build strategic relationships and influence
Exceptional problem solving and analytical skills in gathering and interpreting data to deliver sound judgment and exceptional decision making
Strong project management skills, capable of developing & executing upon thoughtful project/recruiting strategies and then methodically working those projects to a successful completion
Spanish is an asset

158

Senior Manager Customer Onboarding Resume Examples & Samples

Manage complex projects and/or strategic initiatives
Ensure that quality standards are adhered to and that projects are completed on time, on specification and on budget
Ensure that the Project Management methodology is followed in the daily course of their work. This role has more responsibility in terms of budget and numbers of resources than a PM
Manage the communication management (i.e. the preparation of project, client, and executive status and other reports)
Closely monitor timelines and project cost to ensure adherence with approved project plans. Variances to plan will be documented, reported, and escalated if required
Manage the work efforts and budgets provided for third party providers and consultants
Prepare and contribute to internal presentations concerning project scope, timeline, activities, issues, budget and progress as required
Manage project sponsor expectations
Facilitate team meetings to communicate progress, status, issues, assignments and urgency
Perform and document post project reviews
Escalate issue and risks to senior management to ensure that possible actions will mitigate these – work around or financially
Will provide feedback on team member’s performance on a project for the purposes of the employee’s performance review
Develop and implement plans aimed at increasing employee engagement and achieving Team Survey objectives
Exceptional writing and communication skills
Ability to lead teams effectively by maximizing each team member’s abilities and skills
Very good interpersonal and strong leadership skills
Effective presentation and client relationships skills – ability to instill confidence in the client
Ability to present ideas to peers, team members, executives, and clients
Must be proficient in MS Project, Word Excel and PowerPoint
Exceptional Project Management Skills
Strong ability to lead teams effectively by maximizing each team member’s abilities and skills
Advanced knowledge of products and services
Delivery of complex multi-platform solutions
Viewed as SME
Delivery of complex ICT solutions
Ability to manage non-standard solutions

159

SMB Customer Lead Resume Examples & Samples

Directly manage the SMB Influencer sales team, responsible for building new partnerships and routes to market with non-IT organisations as a way to generate opportunities for Microsoft
Work as part of the SMB leadership team, thinking long-term about the strategies and approaches that will ensure we continue to meet our goals
Be the virtual lead for the SMB PS business, including revenue reporting, planning and interaction with the product groups 4. Lead the SMB focus on apps and ISVs, working with the team and our Developer group to identify and recruit the top ISVs that align to Microsoft’s strategy, and work across the company to take those propositions to market
Focus on Customer experience across all customer interactions, looking for ways to improve customer experience and perceptions of Microsoft
Partnership focused sales and business development experience with a proven track record of the ability to build and manage commercial partnerships and deliver against ambitious targets
A solid understanding of the Canada Small and Medium business segment and the ability to work with individual customers as well as think of ways to achieve scale across the market
The ideal candidate will have experience of working in the SMB market, with a good understanding of the existing and potential routes to market as well as an understanding of groups and organisations that influence SMBs in Canada
A good understanding of Microsoft and how to operate to a high level in a matrix organization, including marketing, account management, support and operation

160

Customer Demand Manager Resume Examples & Samples

Translate sell-out to sell-in forecast at SKU-level
Run collaborative forecast process with accounts
Degree qualified or equivalent
Good verbal and written communication
Networking skills
Understanding of end-to-end supply chain
Demand management experience
Good attention to detail
Able to look beyond existing constraints
Advanced data analysis (Excel)
Acts with integrity

161

Customer Insight Manager Resume Examples & Samples

People person; you have a strong sense of empathy and an easiness to approach people and customers
Creative; you have an attention to details, you are able to draw and sketch
Data-driven; you are not afraid of numbers and constantly use them to support your cases and decisions
Critical thinking; you are able to connect dots and derive insights from various information sources
Self-managed; you thrive in environments where you have a certain degree of freedom. You are autonomous and the master of your own time
Driven; you have a passion for what you do, you embrace coaching and always seek to learn more

162

Customer & Enhanced Due Diligence Unit Manager Resume Examples & Samples

A minimum of 5 - 7 years of experience in Anti-Money Laundering, (preferably experience related to Enhanced Due Diligence or Customer Due Diligence) is required
Previous experience working with a mid to large sized financial institution is required. Candidates with previous experience with banking operations would be preferred
An understanding of bank technology and leading anti-money laundering customer and transaction monitoring systems and knowledge of branch banking or banking operations is required
Must be able to demonstrate in depth knowledge of the AML, BSA, OFAC and all other applicable Federal and State laws and regulations
College Degree or previous work experience in the field equal to a degree is required
BSA/AML certification from a financial industry group (CRCM, ACAMS or CFE) is required or must be obtained within the first six (6) months of employment
In addition to the experience and educational requirements above, candidates must be able to demonstrate proficiency with the following skills

163

EIS Customer Readiness Manager Resume Examples & Samples

Own EIS “On-Board & Readiness” standard work for all customers (Airlines, Lessors, and Lessees) for all PW1100G GTF programs
Challenge and champion P&W internal readiness activities and processes to meet customer and program demands – consistently be the “voice of the customer” by working to understand their requirements
Compile customer readiness for EIS reports by airline or program as required for management reviews
Define EIS MFA process for internal & external Customers, then execute/analyze
Manage customer EIS Library and CRM Skyline database for consistent planning across Commercial Engines
Share lessons learned from various CFDs and Field Offices; use feedback to continuously improve EIS standard work and processes
Continue to seek opportunities to make the customer “on board” processes more efficient and customer friendly
Streamline EIS processes and strengthen EIS tools for fleet support

164

Un-customer Facing Tech Resume Examples & Samples

Normal work shift may include weekends; may include 10 hour days for 4 days a week and available to work overtime including weekends, evenings and holidays
Able to apply common sense, theory, and experience to decision-making; able to recognize similarities between past and present situation; able to identify key issues or use inductive reasoning in complex situations and to communicate courteously and pro-actively; able to learn customers' short term and long term needs; see issues from customers' position, and recommend products or service; able to promote customer focus in employees and develop partnerships with customers
Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities

165

Customer Accounting & Monetary Control Manager Resume Examples & Samples

Excellent understanding of branch office procedures and policies coupled with a high level of expertise, confidence and service perspective
Management experience with a staff of 30 to 40 people
Series 7 required and Series 24 required or achieved within a time frame mutually agreed upon by the manager and the candidate

166

GID VP, Customer Data & Analytics Resume Examples & Samples

Your ability to impact the company at the highest levels by increasing each of our brand’s and our company’s ability to take best advantage of quantitative information about our customers
Demonstrated ability to navigate high-stakes situations with the senior most leaders of the company
Building teams and partnerships by establishing credibility within the organization and ensure that stakeholders, in partnership, work together to improve customer and business outcomes for the company
Ability to discern among questions that lend themselves to quantitative analysis and identify the optimal mode of analysis to respond to the questions of the competitive landscape
Expertise to discern “big” questions (in terms of customer and business impact) from small ones, and prioritize the efforts of GID on those questions that are big and actionable
Driving and inspiring stakeholders to frame their questions in a manner that lend themselves to analysis; in some cases, engage these stakeholders to transform a poorly formed question into a well formed one
Establishing conceptual and technical systems of analysis that lend themselves to leverage and re-use across a range of customer and transactional questions
Understanding customer behavior – quantitatively – over time, and being conversant with analytical methods that establish cause and effect in longitudinal customer data sets
Guiding the development of business intelligence and reporting tools that provide self-serve and ad hoc access to quantitative information; these analytical tools should provide data in a way that fosters enhanced decision-making
Attracting, developing and retaining talent that produces world-class analysis and tools; this talent is in extremely high demand across many companies, and you must successfully compete for these resources
Demonstrated ability to actively drive analysis through positive change based on learning gleaned from analysis
Serving as the subject matter expert as a resource (and create team capacity) to help teams inside and outside GID to conduct quantitative analysis that is meaningful and actionable

167

Customer Facing Tech Resume Examples & Samples

Troubleshoots and repairs RF performance issues in the drop system to the output of the last active
Manipulates connectors and fasteners
Lifts and carries ladders, equipment, and other loads up to 70 lbs
Completes appropriate paperwork as prescribed by system management
Resolves technical issues related to installation, operation, and maintenance of the employer's products and services
Participates in on-call rotation
Performs various other duties as assigned by the company
No written disciplinary actions during the previous six (6) months
Professional appearance and demeanor with customers, the general public and co-workers
Ability to read road maps and follow directions
Ability to interact with customers, co-workers using writing and verbal skills
Ability to interpret and correctly fill out various forms provided by the company; ability to read and interpret general system layouts from blueprints
Minimum of one year experience as an Installer

168

Un-customer Facing Tech Resume Examples & Samples

Performs all the duties of an Installer
Troubleshoots drop line faults and corrects problems of all kinds; calculates signal level losses, ingress levels, insertion losses, cable losses, taps and splitter devices of all coaxial lines
Educates customers as to the appropriate use of Company products, services and equipment in accordance with Company policies and procedures
Climbs poles, ladders, and works in limited confines such as crawl spaces
Properly operates and maintains hand and power tools and equipment
Drives Company vehicles
Uses Company provided test meters and equipment to perform installations, service and drop troubleshooting
Installs and configures all officially supported employer supported client software
Troubleshoots all Company products and services and the associated equipment
Uses safety equipment and follows safety regulations
Informs customers of FCC rules and Company policies
Valid driver's license and a satisfactory driving record required
Ability to work independently and prioritize and organize work effectively
Knowledge of company products and services

169

Customer Data Analyst Resume Examples & Samples

Manage and coordinate the ongoing communication maintenance and monitoring of standard data (e.g. volume share) and performance measures
Validate the accuracy of data that is transferred from KO systems to operating systems
Identify and research data integrity issues
Review inputs to verify that data entered is complete and accurate
Reconcile the processing and external feeds to decision support systems (CCNA systems) to ensure all transactions are accurately timely and completely recorded
Formulate and communicate recommendations for resolution of data integrity issue to appropriate party
Validate the accuracy of customer and bottler data across multiple KO systems
Data Validation: Knowledge of and ability to understand and resolve data inconsistencies or variances
Computer Capability: Ability to use information tools (i.e., Coca-Cola Connection, Sales Force Tool Kit, VALUE, Nielsen, MIS, CCT Plus, LARS) to obtain the needed information to evaluate performance and access relevant data
Data Extraction: Knowledge of and ability to extract and query data from systems (e.g. PAPA$ SAP Focus Billing and Promotions Nielsen INFORM PLUS OPS Messenger)
Training Development: Ability to develop instructional content and curriculum using knowledge of instructional design principles and training needs assessment procedures

170

Customer Liaison Resume Examples & Samples

Initiates wafer fabrication runs. Coordinates workload and sets priorities and timelines. Provides training and expertise to Department of Defense personnel
Provides the technical interface between MOSIS engineers and MOSIS customers. Responds to questions of a highly technical nature regarding MOSIS design rule, fabrication processes, advance packaging and other issues. Analyzes customer problems and conducts research to determine solutions
Makes presentations at seminars, workshops and/or tradeshows to promote use of the MOSIS Advanced Technology Runs
Analyzes current procedures for initiating fabrication runs. Identifies areas needing improvement. Works with programmers and engineers to specify and implement changes. Integrates software provided by the MOSIS programmers into the current systems. Writes programs to automate some procedures
Provides leadership, guidance and direction to lower level staff
Stays informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars

171

Customer Facing Tech Resume Examples & Samples

Performs applicable IRD Tech I duties, multi-product installations, reconnections, requested and non-pay disconnects, service calls, and additional outlets for residential products delivered via the Comcast HFC network
Completes installations and service calls from tap to the customer's equipment including troubleshooting the forward and return path in the drop for multiple services in single and multiple family dwellings including prewired units; perform installations adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer
Performs wall fishes of any necessary wiring requested by the customer
Reviews all requested services with the customer in order to ensure understanding and agreement while surveying the installation route and reviewing proposed route with the customer in order to obtain agreement on the location of cable outlet(s.)- - Provides the customer with the Company Welcome Kit and materials regarding channel line-up, use of customer premise equipment required for delivery of Comcast products and services, and company policies as they relate to the customer. Also demonstrates the skills in order to educate the customer on the use of the equipment, products, and services, and company guidelines
Provides information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services.#- Installs, removes, swaps customer premise equipment and other devices necessary to deliver Comcast products and services
Completes all applicable tests, forms, and workorders on handheld device or other mobile device and signal level meter.#- Performs all required technical tests necessary to verify proper operation of Comcast products and services following any installation or work on cable services to provide the best possible service for the customer
Educates the customer on use of all Comcast products and services ordered, installed, and/or serviced during visit. #- Repairs or reports all system signal leakages found while performing an installation or service call in order to reduce ingress and egress. Properly operates and maintains installation/service tools and equipment
Reports vehicle repairs or services when required and/or prescribed. Reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate
Ability to read general system layouts from blueprints, use basic cable installation tools, hand tools, lift and carry loads of 70lbs or more, access crawl spaces and attics, perform jobs from high places(on ladders and/or poles approximately 18 to 20 feet above ground) and stand 50-70% of the time
Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable.)
Performs work near power lines and electricity in inclement weather along with moderate exposure to noise levels. Close vision, peripheral vision and ability to adjust focus while manipulating connectors, fasteners, wire; objects such as pens, keyboard and mouse, and uses hand
Demonstrates a basic understanding of the Company's products and services and well versed in cable industry vocabulary, use of products and researches current new product offerings, sales and marketing campaigns in comparison to the competitor's products and services
Builds and maintains long term partnerships
Communicates and exchanges ideas/information within and outside department for better results in a clear and concise manner.-Successfully complete all safety training requirements. Re-certify, as necessary
Regular, consistent and punctual attendance.#
Education Level -High School or Equivalent#- Valid drivers license required; #- Previous Comcast experience required; #- Comcast is an EEO/AA/Drug Free Workplace.##Disclaimer The above information has been designed to indicate#the general nature and level of work performed by#employees in this role. It is not designed to contain or#be interpreted as a comprehensive inventory of all#duties, responsibilities and qualifications#

172

Customer Asset Management Summer Internship Resume Examples & Samples

Closing Document Preparation
Closing Document QC
Prepare closing packages for mailing to Customer and/or Vendors
Reviewing and /or preparing incoming and outgoing mail,
Monitor reporting on outstanding order with vendors
Documenting the system of record on progress of loans in all facets of closing process

173

Administrative Clerk Customer Inquiries Resume Examples & Samples

Delivers an Exceptional Customer Experience by providing the best-in-class customer service through the timely and accurate handling of all inbound inquiries received via multiple channels (e.g.: fax incoming mail, fax or other electronic methods) within established Service Levels Agreements terms
Provide high quality and timely processing input, direct service support and orientation to our customers, team members, and business partners as per set standards
Retrieve, prepare, print and scan after-sale customer and non-customer transactions as instructed
Ensure the accurate processing, posting and verification of the daily accounting transactions while ensuring Service Level Agreements are maintained
Review and determine the best course of action while ensuring customer privacy policy, timeframes, and Service Level Agreements are adhered to as it relates to Customer Inquiry eForm Requests, Cash Loss Production Orders, ABM Inquiries, and internal inquiries
Ability to deal effectively with Branch/customer complaints, referring to a Manager/Supervisor where necessary, to ensure a resolution is obtained to the complete satisfaction of all parties involved
Demonstrated flexibility in a constantly changing environment (procedural and automated), being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently
Knowledge and understanding of the product line, Bank services, processes, LAN/PC operations and systems (such as MS Office, Certapay, Netconnect, Adobe Writer), to ensure required transactions are duly processed as per the Bank's policies and procedures, service standards and workflow

174

Customer Liaison Resume Examples & Samples

Responsible for being the Liaison between T.E.A.M. & OEM Customers Ford Flat Rock & GM DEHAM
Must be a strong communicator between T.E.A.M. and OEM's for addressing & responding back to both sides when issues occur and be able to work with various personalities
Must have a proven ability to troubleshoot & resolve issues as they occur
Effectively develop Corrective Action responses (8-D, 5 phase, QR)
Must be effective at Containment processes such as work instructions, charting & reporting
Must be able to work weekends as required by the OEM schedule
Must be willing to learn all T.E.A.M. Systems operating systems
Will be required to conduct quality functions at T.E.A.M. when needed including upkeep & maintenance of NC area/cage, processing of internal NCT and the ability to conduct Layered Process Audits
Embrace all principles of the Magna Employee Charter
Demonstrated computer skills
Must have demonstrated strong oral & written communication skills
Demonstrated customer interfacing experience

175

Senior General Manager, Customer Resume Examples & Samples

Plans, manages and implements all growth initiatives with appropriate corporate business partners (strategy, learning and development, planning and distribution)
Accountable for payroll planning and staffing within budget guidelines while ensuring appropriate floor coverage to complete all workload and to maximize sales and optimize customer engagement
Hires, trains, develops and supervises Customer Experience Managers. Provides high level leadership and guidance for supervisors and some Customer Experience Partners
Recruits from a diverse applicant pool
Provides Store Director with feedback on Customer Experience team members
Fosters customer centric culture by recognizing and rewarding team and demonstrating Gap Inc. Purpose Values and Behaviors
Monitors and enforces adherence to all corporate policies (e.g., dress code, return policy, safety, LP, etc.) as directed by policy and procedure
Identifies work center training needs and recommends solutions to HR Manager
Responsible for driving and managing Customer Satisfaction Scores
Effective written and verbal communication skills
Ability to interact cooperatively and work as a team towards a common goal
Ability to appropriately deal with employees and customers
Ability to follow all policies and procedures
Ability to prioritize and effectively manage time
Minimum 5 years retail experience with emphasis on store operations and/or customer service
College degree preferred

176

Customer & Market Insight Executive Resume Examples & Samples

Support the Customer & Market Insight Manager in the creation, planning and execution of all planned and adhoc insight activities
Work creatively to shape and enhance insight activity that fulfills the business and brand objectives
Provide direct support for loyalty and retention initiatives focusing on; collating and analyzing customer feedback and insight, helping develop store level satisfaction and further proposition development
Oversee day to day activity in relation to the UK store level customer satisfaction programme
Liaise with regional and store colleagues in relation to any in-store research required for insight
Weekly and adhoc customer satisfaction analysis and reporting at national, regional and store level
Be able to present when needed research projects at regional meetings to UK area and store managers
On a quarterly basis, report stores who are underperforming on the customer satisfaction programme. work with Area Managers and Op teams to create action plans and strategies to improve
Pro-actively work with key marketing stakeholders to support key campaigns and activity with insight
Become the ‘go to person’ for all customer demographics, customer profiles and behavioral data across all markets
Support the roll out of store level customer satisfaction across additional global markets
Maintenance of customer and market insight library for business partners to access and self-serve
Analysis of Superdry and competitor market share data

177

Customer Delight Associate Resume Examples & Samples

Communicate with our customers via phone, chat and email
Utilize a variety of software tools to navigate customer accounts
Research and review policies and communicate effective solutions in a fun, and fast-paced environment
Handle customer questions, complaints, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one chat/one email
Appropriately document all transactions and pertinent interactions
Adhere to structured workday schedule to provide maximum incoming call/chat coverage
Develop broad working knowledge of Rocksbox practices and operations, and demonstrate continued and consistent proficiency in the skill sets utilized by the Delight Team
Work cross-functionally to alert relevant stakeholders of any issues, process improvements, bugs that need attention
Very detail oriented, organized and keeps meticulous records
Skilled in Excel, PowerPoint and learning new systems
Able to work to tight deadlines
Entrepreneurial and works well in start-up environment
Has the unique ability to be a customer advocate

178

Customer Assistance Specialist Resume Examples & Samples

Proficient PC knowledge (Excel, Microsoft Office)
Excellent organizational and interpersonal skills
Excellent teamwork skills
Ability to work independently to meet deadlines in a multi-tasking and multi-platform environment
Extensive analytical skills
Data Entry skills
Spanish fluency a plus

179

Customer Outcomes Analytics Manager Resume Examples & Samples

Instilling a culture that values user evidence both internally and externally by quantifying and promoting the impact that Revel is having on the teaching and learning experience
Motivating the sales force to integrate data-driven evidence and results into the selling process
Partnering with go-to-market colleagues to drive evidence and results campaigns that share observations, best practices and results of educator implementations
Identifying those customers who are dedicated to the success of developmental students, and partnering with them on tracking course data with an eye towards continuous improvement of implementation best practices
Providing insights about actual product usage to product management, product design and all marketing teams
Tracking the impact that all of this work is having on educators, reps and other Pearson colleagues
Minimum of 5 years’ educational publishing experience
Strong organizational, quantitative analysis, and project management skills
Minimum of 3 years’ experience with Higher Ed sales, training, and/or marketing (or equivalent experience with competing product)
Ability to collaborate effectively with math educators
Strong commitment to improving math education
Exceptional written and oral communications skills
Strong sales aptitude
Availability for overnight travel
Teaching experience a plus

180

Customer Data Analyst Resume Examples & Samples

To extract, visualise, and analyse both internal and external customer data to understand customer behaviour and business KPIs in order to drive commercial performance in both the short and long term
Working closely with stakeholders across the business (Strategy, Merchandising, Planning, Marketing, Service and Productivity, Operations) to incorporate insight and propose recommendations on actionable business opportunities
Develop and manage a suite of analytical tools to track key Customer KPIs and commercial performance, to inform strategic and operational decision making on an on-going basis for senior leadership
Partnering with corporate and regional insight teams to share best practices across our global teams, working as a single point of contact to ensure alignment

181

Senior Customer Market Development Specialist Resume Examples & Samples

Direct email
Inbound marketing
Email automation
Set up and roll out direct emailing campaigns
Program and optimize email automation campaigns
Optimize campaigns and segment contact databases with A/B tests and other contact qualification methods
Track and report on campaign KPIs (number of contacts addressed, unqualified leads, qualified leads and opportunities generated, ROI, CPA, budget spent)
Bachelors/Masters degree or equivalent
3 to 5 year experience in lead or demand generation
Tech savvy, experience with and ability to quickly learn how to use CRM and analytics tools (HubSpot or equivalent, Salesforce.com, html editing)
Highly motivated in optimizing and delivering high performance campaigns, strong attention to details
Able to work to deadlines and planned campaign periods
Excellent analytical and problem solving skills (can-do approach)
Creativity, initiative and drive in presenting new ideas and optimization recommendations
Fluent in English is essential and other languages are considered an advantage

182

Customer & Partner Insights Manager Resume Examples & Samples

Design methodology, generate data and insights to guide our business performance leads in the development and execution of their strategies and plans
Outside In / Customer centric approach - Provide delivery of analytics services including predictive modeling, machine learning
Define and lead Customer & Partner research and analytics in partnership with other customer/market research and CPE teams
Identify and leverage best practices coming from other HQ teams and subsidiaries
Provides deep customer insights, sales pipeline and performance data by Industry and Security workloads to Leadership as part of the rhythm of the business

183

Agm-customer Resume Examples & Samples

Assist and work with General Manager to manage, direct and coordinate the overall operations of the Auction
Assist Arbitration in resolving customer problems to attain mutual agreement and satisfaction
Maintain ongoing awareness of market conditions and trends to ensure timely and effective reaction to market changes
Develop and maintain customer relationships to ensure quality of service and products
Lead effective management of dealer and commercial customer relationships and service levels
Create location’s goals and objectives that can be cascaded throughout the location to drive coordinated efforts and accountability
Work closely with all managers/supervisors to ensure that all employees receive a written performance review and that rewards are linked to these appraisals; and ensure that performance is management at all levels throughout the year
Partner with management team at location to identify talent and create targeted development plans
Supports and promotes all of company’s efforts related to Online/OVE sales and promotions
Providing leadership and training for managers of customer facing departments at the locations

184

Head of Customer Transformation Execution & Deployment Resume Examples & Samples

Lead the design of the Operations process structure, including a process hierarchy that streamlines processes and eliminates redundancies
Partner with Marketing and Operations management to ensure alignment of strategies and technologies
Analyze and measure the effectiveness of existing contact center processes and develop sustainable, repeatable and quantifiable process improvements
Adapt and execute functional or departmental business plans and contribute to the development of functional or department strategies
Bachelor’s degree in business, information technology or relevant field
Eight years of transformation experience
Eight years of project/program management and management experience, preferably in the financial services industry, including five years of operational analysis and improvement experience
Technical aptitude
Knowledge of call center systems
Data modeling, data analysis and database design experience

185

Senior Customer Market Development Specialist Resume Examples & Samples

Demand generation
Define lead generation campaign briefs including description of the target persona and value selling messages in collaboration with Product Marketing and Customer & Market Development
Build contact listings through third party agencies, online acquisition, tradeshows and social media. Manage lists of suspects in the internal CRM system*
Coordinate lead generation campaigns leveraging appropriate media (webinars direct emailing, events, content syndications) using the internal emailing tool and interfacing with external marketing agencies. Personalize messages based on recipient’s industry, position or title*
Manage external agency in charge of lead qualification and lead nurturing
Track and report on campaign KPIs (number of contacts addressed, unqualified leads, qualified leads and opportunities generated, ROI, CPA, budget spent)*
Train sales teams on campaigns in order to ensure successful conversion of the leads generated*
Ability in planning, managing, executing and tracking marketing activities using CRM and analytics tools (HubSpot or equivalent emailing and marketing automation solutions, Salesforce.com)
Highly motivated in optimizing and delivering on online sales, strong attention to details

186

Know Your Client Customer Due Diligence Analyst Resume Examples & Samples

High Integrity
Self-initiated and result oriented
Think logically & innovated
Judge with common sense & sound base of knowledge
Minimum of 1-2 years’ experience in related fields, operations, and system is a plus
Detail oriented and comfortable in learning processes
Ability to do analytical work / MIS

187

Digital Customer Protection Forensics Specialist Resume Examples & Samples

Reviewing Digital Channel logs to detect signs of compromise of customers devices and credentials (e.g. phishing, account takeover)
Operational detection of the malware
Feeding the data on comprised customers to the risk-based decisioning systems
Remediating customers effected by malware (e.g. deciding what the Firm informs the customer to do)
Working with Cyber-Teams and vendors to design and configure tools used to detect and mitigate the fraud and security threats (e.g. Silvertail/Web-Threat Detection)
Support the configuration of Digital detection and intervention tools (e.g. Actimize rules and list management)
Using link analysis to identify which other customers devices and credentials are affected where fraud is found
Monitoring the effectiveness and customer experience impact of our fraud controls
Supporting analysis of the scope of fraud threats facing the channel and helping to build business cases for control enhancement efforts
Developing proactive controls which disrupt fraud attempts prior to customer impact
5 + year’s experience of cybercrime detection in a digital or e-commerce business
An understanding of the types of and methods employed by malware to facilitate fraud and the development of indicators of compromise to mitigate malware effectiveness
A great ability to interpret data and MI and provide robust analysis to support recommendations

188

Vsan Customer Escalation Champion Resume Examples & Samples

Own VSAN-specific escalations
Industry-wide storage knowledge
Virtualization technologies
Familiarity with operating systems such as Linux, UNIX or Windows
Some experience or background in networking technologies
Proven track record in customer escalation management, and interacting with customers
71818BR

189

Head of Customer Reference APJ Resume Examples & Samples

Own and develop a pipeline of strategic and champion customer references across APJ
Develop process flow to ensure accurate reporting in reference view and accurate updates to global and to APJ stakeholders
Ensure we are using the latest tools, techniques and technologies to maximize VMware’s development and use of customer references
10-12 years in-house experience
Hands-on and in-depth knowledge of running marketing and communications campaigns
Have and understanding of the buyer’s journey and what assets could be utilised at which points
Possess experience and project management skills in programmes that affect multiple stakeholder
Positive attitude
A good team player
73529BR

190

Customer & Employee Advocacy Resume Examples & Samples

Execute and deliver on ticket audits, maintaining and driving the customer experience through ticket quality
Deliver direct one-on-one feedback to technical support engineers based on data, helping drive performance and development improvements
Conduct data analysis from simple to complex, including multiple data sources (particularly data survey)
Ensure accuracy of research deliverables
Identify insights with the biggest implications to the business and be able to tell the story of the data in a way that creates action
Identify new approaches and techniques to analyze and distribute research results
Document the analysis approach with clear work instructions

191

Customer Data Analyst Resume Examples & Samples

Coordinate with Sales Operations and Finance in planning, executing and delivering customer account hierarchies that meet the team’s yearly goals of completeness and accuracy
Manage all hierarchy change requests submitted via Salesforce.com, validate approvals, coordinating changes to hierarchy in all systems and ensuring SLAs are met
Manage multiple projects that consist of research, analysis, or support that fall in line with the team and company’s overall goal
Coordinate work for and provide feedback to offshore team via e-mail and conference calls to maintain the quality and speed of the team’s work
Measure cost of offshore work and work to reduce cost by implementing root cause solutions, as well as working cross-functionally to reduce manual work and increase automation
Provide regular and ad hoc analysis, report, and metrics to key stakeholders
Managing, coordinating, and providing Sales driven metrics within the Autodesk for hierarchy changes
Experience with Enterprise data
Ability to maintain strong relationship with partners and key stakeholders including Sales teams
Advanced skills in Microsoft Excel
Write simple SQL, load data using PL/SQL
Strong analytical skills and possess excellent problem solving skills
Strong time-management skills
Team player but able to work independently
Experience or exposure with CRM systems such as Salesforce.com
Ability to manage conflict with positive results
Ability to comfortably work in a fast paced and event driven environment
Ability to quickly adapt to change
Bilingual

192

VP of Customer Lifecycle Management & Analytics Resume Examples & Samples

As part of the Integrated Marketing Leadership Team, help drive the creation of customer-focused merchandising and marketing strategies that drive category participation, brand consideration, acquisition, conversion, retention, loyalty and advocacy...the entire customer journey
Provide marketing leadership in developing and implementing acquisition, referral, and retention strategies across our customer community, turning “members” and “participants” into passionate “organizers”
Lead and optimize current activities in email and both acquisition and retention direct mail programs, including strategy, targeting, campaign development, and creative development and production of catalogues, mailers, and other communications. Your work will also influence our digital and social marketing activities
Use data mining techniques and modeling tools to analyze and predict consumer behavior; prepare forecasts; determine prospecting, acquisition and loyalty strategies; and determine “best next actions” for marketing
Utilize internal and external data sources and tools to intimately understand customers, uncover actionable insights, and inform both traditional and digital marketing approaches
Determine and deliver on team development and training needs; provide mentorship and guidance to internal teams and determine any partner and/or agency needs; build a capability that can support future growth needs that may include key accounts, retail stores and/or international growth
Leverage data and insights to effectively influence stakeholders on behalf of customers; work to ensure that key decisions in demand strategy, marketing plans, customer service, and the customer experience are based on customer insights
Collaborate with eCommerce Technology and Operations Technology as required to build data architecture and analytic tools
Collaborate with Director, Business Insights & Analytics and Director, Marketing Effectiveness to identify and implement goals, metrics, and KPIs to measure program effectiveness
Partner with marketing leaders in business divisions Booster (fundraising), Pear (sponsorship) and Represent (influencer and affinity marketing with celebrities) on enterprise-wide CRM strategies and tactics
10+ years experience as a brand and consumer marketing pro; specifically in customer relationship management, loyalty, customer experience and analytics in a branded e-commerce or retail context
Proven experience building and scaling customer database architecture and platform technologies, and leading technical architecture projects within an enterprise technology roadmap
Successful track record developing and executing loyalty and retention marketing programs driving profitable sales growth
Ability to effectively collaborate with cross-functional teams such as e-commerce, marketing, creative, business analytics, product merchandising, information technology, user experience, and customer sales and service
Executive presence and the ability and willingness to be an “evangelist” for the customer and their experience with CustomInk
A master at “telling the story” from multiple research studies and data points, influencing and inspiring colleagues to create a superior customer experience
Ability to identify and “add color” to customer segments, and able to integrate approaches across channels and touchpoints
Solid business acumen; seeks to understand interests and business objectives of various stakeholders
Straight-forward communicator; can organize, clarify, and communicate complex ideas quickly, succinctly, and accurately
Demonstrated leadership with high performing teams; thrives on mentoring and developing teams
Relationship builder; can work with all levels of the organization; has a point of view and engages in healthy dialogue

193

Customer Portal Analyst Resume Examples & Samples

1st and 2nd Level support of Security Administrators and end users
Coordination of 3rd level support with OEM portal when required
Provide access to new applications and site codes for all OEM customer portals and make available to Magna companies
Check regularly for divisions registered outside main organizations in Covisint and ensure they get realigned accordingly
Help new divisions get set up properly within portal and hierarchy
Ensure new codes are set up properly so business transactions will flow properly
Liaise with Magna sales/purchasing and legal dept, customer, Dun & Bradstreet periodically when issues around Duns numbers arise. (Add/delete/update information related to Duns number)
Discuss new application rollout, pilots with Magna divisions ie; GSDB, eRFQ, EPO, SQP
Assist with and ensure bank detail entries into GSDB are done correctly
Develop and maintain Magna specific training material relating to the administration of the various OEM portals
Provide training via web, phone, email, documentation, on-site to Security Administrators, end users and management for customer portals
Support the implementation of portal integration processes and set up iPoint missions. (correct and monitor issues around iPoint)
Provide presentations on 3rd party software solutions related to OEM systems
Maintain OEM website, update with information relative to access, application instructions, help documents and news items
Completion of community college diploma/certificate in Information Technology, math, computer science or related technical subject area
Or equivalent work experience
3 to less than 5 years of work related experience
Experience with iPoint and OEM Systems is an asset
Experience working in a global team oriented, collaborative environment
Excellent documentation, organizational and time management skills with the ability to multi-task and prioritize
Strong interpersonal and communication skills
Ability to work flexible hours and overtime/weekends when required
Positive, pro-active, energetic, and professional
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a fast, mission critical environment

194

Merrill Edge Customer Segment Analyst Resume Examples & Samples

Ability to look across a variety of inputs and synthesize data to make relevant and actionable recommendations
Strong project management skills and experience executing initiatives that improve existing or create new processes
Previous Investments Experience
Ability to develop and maintain strong relationships across the organization
Strong written and oral communication skills – able to develop presentations to manage efforts and communicate results with project team and business sponsors
Strong organizational skills and ability to coordinate and manage projects with multiple partners and stakeholders
Can work independently to manage efforts and drive results
Outstanding communications skills, including listening, personal presence, interpretation, writing, and strong judgment about when, how, what and to whom to communicate
Strong influencing skills, and ability to work collaboratively with multiple stakeholders across a national organization
Detail-oriented with ability to handle various tasks simultaneously under multiple deadlines
Highly organized, self-directed business style, with strong ability to prioritize
Must work well in a team, fast-paced, high-energy and deadline-driven environment
Passion, Integrity and Energy!

195

Customer / Deposit Systems Resume Examples & Samples

Previous experience on the IT side as a technician/BA or experience in a Retail branch or support area is highly desired
Experience with Chase applications (especially DDA, CIS, SBS, RSI,CMM, B24, CA or Teller) is strongly preferred
Previous experience with Retail Banking or other banking LOB is highly desired
Knowledge of the Chase project lifecycle is valuable, but the ability to absorb information from business partners and document that information in requirements format is critical
The ability to translate banker/customer experience use cases into technical requirements is critical. Focus on risk and controls for any activity are necessary
The ability to effectively remediate issues by engaging appropriate resources to mitigate risk with a sense of urgency is required
Development and execution of test scripts in AML will be required; therefore QC or equivalent testing software experience is valuable
Analysts will also be responsible for development of presentations and documentation to present to management; therefore experience with Microsoft Power-point, Word, and Excel is important
This analyst will work closely with a wide range of Chase employees and therefore will need excellent verbal and written communication skills
Relationship management skills are also desired

196

Senior Customer Programme Manager Resume Examples & Samples

Overall program leadership and driving the organisation to deliver on commitments
Profitability of the program
Integrate and develop processes that meet business needs
Manage complex issues within functional areas of expertise
Developing our relationship with the customer and ensuring customer satisfaction
Coordination and integration of the program with other GE organisations
Function as primary liaison between internal GE organisations and the customer
Contract flow down
Contract and program review process, ensuring robust program, financial and commercial governance and assurance
Risk and Opportunity Management
Program baseline and change management governance and assurance
Develop and implement business plans to achieve program profitability
Represent GE in business and contractual discussions with the customer
Ensure productivity, on time delivery and KPI’s for the program are met
Organize and support contract, program and technical reviews with internal and external customers
Responsible for the continued development of Project Management within the business
Contribute to the overall business strategy for future programs
Bachelor’s degree from an accredited university or college or equivalent knowledge and experience
Demonstrable competence gained in project management
Ability to manage a team
Preferably PMI/APM certified or equivalent
A MBA, MSc in Business, Program Management, Engineering or equivalent is desirable
Competence in delivering Aerostructures programs desirable
Competent in New Product Introduction and development programs within the Aerospace environment
Proven ability in leading complex, high value programs
Excellent Leading risk and change Management skills
Strong interpersonal and leadership skills
Strong business, commercial and financial acumen
Ability to lead cross functional and customer / supplier teams in a matrix environment
Able to communicate with all levels of internal and external customer organisations, including senior and board level management
Strong influencing skills in a global environment

197

Hcit Fulfillment Operation Customer Cordinator Resume Examples & Samples

Accountable for the quality of the Demand Planning. Increase forecast accuracy – Demand signal transparency and clarity both up and downstream. Improvements in mix variation and better ‘future looking’ (Q+1) forecast
Be accountable for the quality of the inventory estimate and key drivers. Support and drive inventory (cash) optimization strategy within the OTR Function
Support HCIT strategic imperatives (Growth, Simplification & Quality) and initiatives in order to ensure the fulfillment of business requirements and to optimize business performance
Lead HCIT Demand Escalation reviews. Drive supply/demand alignment, mitigation plans for gaps, interrogate and communicate the R&O profile
Work with key stakeholders on Phase-In/Out and other product portfolio changes, review trends/headwinds/marketing intelligence
Lead resale team and make sure controllership for vendor order process
Lead inspection for DI equipment to ensure on time delivery co work with 3PL
In case, prepare inventory reporting as well as develop cash optimization
Determine the Allocation and Prioritization Plan for constraint products, in collaboration with Modality Team and Global Leadership Team
Knowledge and experience for HCIT product
3 to 5 years experience in Logistics, Process roles
Experience working in logistics, materials management, warehousing and distribution, or supply chain management
Demonstrated ability to work effectively in a cross-functional, global team environment
Capable of working under pressure and available after normal business hours
Basic knowledge of Financial or Accounting
Proficient in Microsoft Office, i.e. Excel, Power Point, and Word
Ability to communicate using English
Ability to prioritize and manage many immediate customer needs
Experience in Healthcare S&OP
Change agent to accelerate culture change of BO/Japan Commercial
Knowledge of import/export regulations
Oracle knowledge
Lean Expertise, including Lean Six Sigma process methodology
Solid communication and analytical skills, including experience with communicating with others from different counties and cultures
Ability to energize, develop and build rapport and resolve conflicts across functions and at all levels within the organization
Excellent organizational, project management and time management skills, including multi-taking and ability to prioritize and meet deadlines, follow up

198

Customer Excellence Intern Resume Examples & Samples

You are able to work at least 20 hours a week
You also possess excellent communication and interpersonal skills
You have a fluent Dutch knowledge both written and spoken (English and French is an advantage)
You’re chances are higher if
You’re really excited about working with Dutch and Belgian customers and colleagues and you are not afraid to pick up the phone when they call
You have imagination to find new ways to solve problems
You believe your internship should be more exciting than just making coffee

199

Customer Due Diligence Analyst Resume Examples & Samples

Program Execution
Bachelor’s Degree and/or equivalent experience preferred
Professional licenses/certifications (i.e., FINRA Series 7, CAMs, CFE) preferred
Minimum 1-3 years of Financial Crimes alert processing/investigations, AML alert processing/investigations, and/or Fraud alert processing/investigations experience preferred
Knowledge of the Brokerage Industry preferred
High level of analytical and problem-solving skills
Strong judgment and excellent written and oral communication skills with the ability to present information in differing degrees of details and form depending on the audience
Comfortable working with all levels of management
Strong analytical skills, problem solving, good critical thinking and decision making skills
The ability to think holistically about processes that impact clients, and to continuously refine those processes, making it easier for clients to accomplish their daily business

200

Customer Master Analyst Resume Examples & Samples

Monitor all customer master creations and changes, provide reports and metrics to validate accounts are accurate or corrected in a timely manner
Audit prior day’s entries by reviewing daily activity report
Filing supporting documentation to support changes to Customer Master
Assist the Finance Shared Services Supervisor with month end responsibilities
Manage the entry of invoices into 3rd party billing systems for a small portfolio of customers
Process tax exemption coding requests for customers in SAP and Oracle
Gather tax certificates and review customer information for validation and attaching them to the customer record in Vertex
Assist Finance Shared Services Supervisor with pulling historical resale and exemption certificates for state sales tax audits
Associates Degree required, preferably in the fields of Finance or Accounting
Previous experience with SAP or Oracle or ERP systems strongly preferred
Proficiency with Microsoft Office (Excel, Word, PowerPoint, and Outlook)
Ability to effectively communicate with employees
Sense of urgency, while maintaining quality focus
Strong organization skills
Able to perform effectively in a team environment

201

Accounts Payable Customer Response Center Specialist With Italian Resume Examples & Samples

Provide process expertise
Coordinate and maintain process documentation
Suggest corrective actions to operational issues
Preferably 1 year of professional experience in one of following fields: Customer Service, Business Administration, Finance, Accountancy
Minimum Bachelor's degree (Accountancy/Finance/ Foreign Languages)
Proven customer service experience
Fluency in Italian (oral and written)
Advanced English skills (oral and written)
MS Office proficiency
Experience in Accounting would be a plus
Analytical, process-minded, reliable

202

Customer Master Analyst Resume Examples & Samples

Working experience in Accounts Receivables including Customer Setup (Master file Maintenance and Credit Risk Analysis)
Excellent knowledge of English both oral & written, plus other languages would be an advantage
Strong problem solving and interpersonal skills
Result and team oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks under time constraints
Excellent oral and written skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers required
Experience with Microsoft Office products: Excel, Word, Outlook, etc
Knowledge of SAP plus other systems for example Oracle would be highly desirable

203

Snr Customer Mktg Specialist Resume Examples & Samples

Develop SEA field marketing plans and budgets to meet/exceed regional sales and margin plans by territory and by business units
Develop and manage the execution of the marketing plans to enhance Honeywell brand awareness in AIDC industry and targeted verticals within the region
Develop and manage the execution of integrated end-to-use digital marketing strategies to drive demand and generate leads, build pipeline
Develop and drive the execution of high-touch (enterprise/corporate customer) account marketing plans
Develop regional leads generation process and field leads generation campaigns to enlarge and accelerate the sales pipeline
Manage the sales enablement programs and develop sales tools and marketing collateral
Drive the Honeywell thought leadership programs within the region – for instance, pitch for speaking opportunities at key industry trade events and user conferences
Serve as primary contact for in-country SEA sales team to execute the agreed marketing plans and support the coordination and integration with regional channel and product marketing
Work closely with local country channel distributors and top channel partners in joint-marketing activities and programs
Manage and report on marketing budget spending, ROI projections, post mortem program reviews

204

Executive Customer Assistance Team Resume Examples & Samples

At least 1 year of experience dealing with costumers in a face to face environment or over the phone interaction
Customer Friendly. (Having a customer first approach to handling all customer interactions)
Advanced written and verbal communication skills. (Excellent verbal and written skills including: spelling, grammar, and business appropriate)
Organization. (Ability to prioritize tasks/actions and maintain diligence with deadlines)
A high school diploma with college or advanced education experience preferred
Two years of phone based customer service or technical support experience is preferred

205

Customer Demand Specialist Resume Examples & Samples

Deliver target forecast error and improvements on a sustainable basis
Demonstrate use of cross-functional collaboration & business insights to influence & drive business results
Engaged team player with demonstrated initiative to drive continuous improvement in a team environment
Provide accurate demand forecasts by SKU, at each distribution center by week for the upcoming seventeen weeks for KCP businesses
Provide insights as to the conformance of actual sales to demand forecasts and track and identify contributing factors to sales forecast error
Lead continuous improvement programs to improve sales forecast accuracy, leverage the tool to support senior leader business direction and support overall key sector initiatives
Leverage KCP’s initiative to drive monthly forecasting collaborations with strategic customers to discuss their forecast projections, identify trends and gather inputs to generate synergies
Interact with Deployment Analysts and Production Planners to achieve customer service and inventory turnover objectives
Ensure individual actions are consistent with safety standards and corporate policies
Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results
Communicate fully with superiors, subordinates and others who have a need to know. Be informative without being obtrusive or vexatious. Communicate in a way that is timely, yet prompt; complete, yet concise; candid, yet accurate; and clear, yet responsive
BS/ BA
4-7 years of prior experience in Operations, Planning, Distribution, or Sales
Strong Excel, APO/DP, BW/BeX working knowledge
Ability to combine working knowledge of supply chain practices, strong analytical capabilities & business savvy
Ability to tactfully influence & interface through cross-functional levels in the organization by independently developing & advocating a point of view
Strong team player, with demonstrated initiative to drive continuous improvement in a team environment
Strong cross-functional team leadership skills, including ability to identify & resolve issues/opportunities
Ability to thrive & provide direction in ambiguous situations

206

Customer Business Partner Resume Examples & Samples

Develop, execute and track mini-seasonal company space
Strive to analyze business performance at a monthly or quarterly cadence in order to recognize longer term trends and shifts in strategy
Offer insights when developing the sell-in stories for annual Line Reviews, Innovation Summits, etc
Consulted regarding Learning Plan objectives
Responsible/accountable for implementing K-C brand strategies, vision and tactics with customers by reaching out to key stake holders
Assemble and analyze business plans and test scenarios prior to submission
Analyze and interpret customer trends and demographic data. Project short-term forecasts out 2-3 years to ensure K-C’s action plans meet future demands
Provide leadership to train and develop teams of Talent to meet and exceed departmental and Sales objectives and quotas, along with serving as mentor to encourage sustainable growth and development of team members
Strong ability to negotiate with customers and gain better position for K-C
Ability to concisely communicate orally and in writing precisely to individuals and groups, and influence Neenah, WI Brand groups
Ability to precisely communicate, orally and in writing, innovative business solutions to customers and team leaders
Ability to structure and manage multiple priorities and projects in a timely manner
Ability to travel via aircrafts, and operate and drive motor vehicles for business travel, with valid driver license

207

Senior Customer Business Partner Resume Examples & Samples

Secure, manage and track permanent secondary distribution in aisles beyond D245, D253, D7 based on strategy set by each BDM　
Develop, execute and track mini-seasonal company space　
Own the development coordination sell in and execution of Disney multi-vendor programing and feature/display support　
Lead Target Racing merchandising development and execution of awarded assets　
Manage Target racing permanent sidecap (mix and ongoing distribution submissions)　
Support Wipes BDM to develop strategy and execute secondary placement plan, to gain incremental distribution across the store　
Co-lead enterprise programing development and execution with Shopper Marketing/Ecommerce　
Across all platform lead the development, sell in and execution of all secondary endcaps, checklane, sidecap, seasonal space　
Lead the relationship with D92, driving sales of key products codes and supporting sell in of KCP items　
Collaborate with Account Manager (BDM), Category Analyst, and entire cross-functional team to ensure business plans are executed. Specifically, responsible for tracking how said business plans exceed or fall short of expectations.　
Actively engages in discussion on high priorities with the cross-functional team during weekly Platform Meetings. Expected to identify gaps in resources for critical activities then work to find resolution for team, particularly when related to DPSM.　
Responsible for keeping team informed on the performance of competitors, marketplace conditions, and opportunity/gap management. Key participant in the development of any recommendations to address such related concerns.　
Partners with Account Manager and Channel Strategy to successfully align brand strategies with Customer needs　
Consulted regarding Learning Plan objectives.　
Develop Ad Hoc analysis as needed in support of business planning efforts

208

AP Customer Customization & Innovation Manager Resume Examples & Samples

Identification and development of best practice and capability in key customer facing technologies
Working with key stakeholders in the upstream supply chain to develop a customer and demand driven supply chain
Partner with customers to drive our joint sustainability agenda
Support for Global Customers in relevant markets as part of our anchor lead model
Key Metrics include but not exhaustively
Major Programs include: CPFR, Joint Business Planning (JBP), Joint Value Creation (JVC), Co-Managed/Vendor Managed Inventory (CMI/VMI), CSR
Degree qualified
10 yrs+ relevant supply chain experience
Diverse experience within supply chain (demand, customer services, logistics)
Excellent stakeholder management
Project management qualification e.g. Prince 2
Experience of strategy creation
Commercially savvy
Geographical scope: Total AP 13 Countries
Direct customer engagement, Joint Business Planning to develop and implement Supply Chain Strategies

209

Customer & Digital Manager Resume Examples & Samples

Passionate about delivering great customer experiences
Excellent presentation delivery skills
Structured approach to problem solving
Ability to manage client relationships
Ability to manage engagements and teams
Ability to travel as needed (20%)
Knowledge and insight in the end-to-end digital landscape (marketing, sales, service and associated technologies) and the ability to identify market relevant consumer trends
Have an intense focus on the customer experience through research (VoC), design, development and execution of small to large scale customer journey initiatives
Understanding of the linkage between business objectives and customer experience and working seamlessly to integrate the two together
Management consulting experience in customer strategy and customer transformation related to improving customer strategy, customer profitability, and customer retention and cross sell programs beneficial but not essential
Experience in the design and implementation of Omni Channel strategies
Experience in transforming big data into actionable insight that is embedded at the core of all business and customer functions
Strong background in enabling technologies driving customer transformation
Ability to identify new opportunities and advocate new initiatives for process & customer experience improvement in order to achieve brand loyalty, cost reductions, revenue growth, margin improvement or gains in customer or employee satisfaction for our Clients
Knowledge of UX and UI design
Experience in innovating new journeys for changing business needs and feeding into larger strategic programmes
Deep understanding of the metrics used to measure customer experience (NPS etc.), how they are used within leading organisations, and how to leverage them to drive change programmes
Strong academic record including a relevant third level degree
Experience working in a digital company, agency, fintech or consultancy
Characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts quickly to learning new knowledge
A strong work ethic

210

VP, Customer Business Devolpment Resume Examples & Samples

Provides strategic direction and guidance in developing and implementing Revlon Canada’s customer plans, including
Understanding the strategies and business drivers of our key customers
Identifying and driving new business opportunities
Integrating Revlon’s strategy with our customers’ strategies to create Joint Business Plans
Builds effective relationships at senior levels and coaches team in doing the same
Integrated Business Management
Ensures customer activity grids and rolling consumption and shipment forecasts exist for all customers
Identifies risks and opportunities against the forecast
Holds team accountable for forecast accuracy at customer level
Responsible for budgeting and executing the departmental P&L, managing risks and opportunities throughout the year to deliver Net Sales and EBITDA targets within current year
Responsible for Market Development Fund (MDF) spending
Sets strategic direction for overall MDF allocation by customer
Analyzes payback investment by customer
Reviews actual results vs. plan to ensure that spend efficiency is maximized
Accountable for the development of selling presentations to ensure that Revlon Canada successfully launches new products and initiatives into the market
Responsible for setting and upholding Trade and Pricing terms and setting strategies to minimizereturns
10+ years rotational assignments through Customer Management and Sales with demonstrated ability to grow the business
Marketing experience would be beneficial
10+ years leading teams
Cosmetics (or HABA) Category experience ideal
CPG experience required, mass market customer experience
Direct experience with SDM and WM ideal

211

Senior Manager, Customer Returns Management Resume Examples & Samples

Proven knowledge and experience with financial concepts and reporting
Extensive supply chain knowledge
Proven experience with Customer facing initiatives and Sales
Strong understanding of consumer products businesses and go-to-market strategies and channel issues
Effective at developing policies and written communications
Proven negotiation skills
Ability to travel 25-35%

212

Customer Execution Manager Resume Examples & Samples

Track, analyze, evaluate and develop business plans based on division/category customer strategies and initiatives and external factors
Develop integrated trade programming at the customer/region level for assigned product categories
Allocate and administer volume and trade promotion-spending levels by account, including managing trade dollars as a percent of revenue for maximum results
Utilize technological applications to maximize effectiveness of trade promotion and other activities
Communicate all category information and trends to region sales and customers
Provide planning expertise to CBTs, resolve issues and exploit opportunities
Provide customer expertise to HQ personnel
Act as resource to the business teams for category expertise to maximize customer revenue and share
Responsible for profit and volume for assigned businesses
Accesses and/or develop the financial and promotional tools of the Product Managers Teams. Utilizes these resources in order to reverse negative volume trends or maximize a sustainable competitive advantage, and insures budget attainment
Manages incremental trade budgets, which will be used to complement promotions for new product introductions, control sample costs, and deter competitive inroads to product lines
Acts as a focal point for all product quality issues in an efficient and decisive manner based on established policy. For product recalls and packaging problems, works with the Corporate Office and Distribution Center on rectifying the problem and communication to Region Managers, District Managers, Territory Managers, and Sales Representatives the action needed to be taken
Ensures balance of resources within the Region is dedicated against core and strategically important product categories
Maintains tracking systems, i.e. equipment, samples, trade dollars and sales calls
Analyzes consuming account data pertinent to category sales
Acts as a liaison between Business Management and Chain Account Management
Maintains historical log of pricing/promotional activities in market
Provide training/coaching/business counsel to CCM’s and CBM’s regarding franchise management. Trains and coaches new CCM’s
Acts as the category expert on customer sales calls
Leads franchise initiatives within Region, integrating Sales Information and Co-Marketing resources

213

Customer Activation Manager TLA / RLA Reserve Resume Examples & Samples

Experience in Marketing/Sales or Customer Marketing - ideally including exposure to a Field Sales and or Account Management environment. A track record in roles that require analytical thinking, data trend analysis and diagnosis is helpful
Proven track record on ability to develop innovative proposals/approaches
Good communicator who is able to influence and engage the various stakeholders
A good understanding of all Diageo Way of Selling Capabilities, tools and systems and how these interact together to deliver brilliant execution in outlet
Good commercial understanding, P&L literacy, strong numerical skills, a high level of computer literacy, fluent in Italian and English

214

Senior Customer Business Partner Resume Examples & Samples

Responsible/accountable for implementing K-C brand strategies, vision and tactics with Supervalu
Manage customer relationships and K-C categories, along with trade management utilizing cross-functional resources and data sources. Responsible/accountable for large desk value for K-C Family Care products
Develop and conduct strategic business plans jointly with Supervalu's buyers, category managers and other key customers to drive volume and profit growth for K-C Family Care brands
Strategically manage business plan, with knowledge of financial position at all times
Encourage sustainable growth and development of team members

215

Mortgage Banking Customer Assist Operations Specialist Resume Examples & Samples

Ensures documents received by CA Specialist, Underwriting and/or Customer are complete and accurate
Facilitates the gathering of underwriting documents both pre-and post-Underwriting decision
Monitors systems for trial payment adherence during trial period before process control submits loan to Closing team for conversion to permanent modification of plan break
One or more years of mortgage default/servicing experience preferably in Collections, Loss Mitigation, Underwriting, Foreclosure, Bankruptcy and/or REO Collections preferred

216

Knowledge Associate Customer Related Services Resume Examples & Samples

Supports the Knowledge Team by developing and maintaining job aids, procedures and customer-facing content for HR Connect
Ensures that content and training material is written with a consistent message, appropriate tone, and detail for HRSC representatives
Ensures that reference data and sources are updated and maintained. Recommends additional sources of information to improve service
Monitors unique calls received by Customer Information Representatives and conducts research for new solutions to address and resolve problems. Takes appropriate steps to recommend and implement new procedures to the Knowledge Team
Forwards unresolved matters to the Knowledge Team for further action
Monitors training feedback and HRSC metrics and implements necessary changes
Prepares and reviews statistical reports analyzing the accuracy of knowledge-based content and solutions that are provided in a scripted database
Monitors calls handled by Customer Information Representatives to evaluate the accuracy of knowledge and information provided
A four-year high school diploma or its educational equivalent and four years of the satisfactory, full-time experience described in "2" above; or
A satisfactory combination of education and experience. Satisfactory, full-time experience working for New York City government in a customer service, help desk or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. College credit may be substituted for the experience in a customer service or public information capacity on the basis of 32 semester credits for each year of the experience described in "2" above

217

Customer Connection Specialist Resume Examples & Samples

Comprehensive knowledge of Microsoft Word and Excel
Ability to de-escalate an irate caller
Phone customer service experience
Ability to multi task while communicating with callers
Ability to learn in a small group training environment at a quick pace
Self- Starter, disciplined, takes pride in quality of work
Must not miss work within first 90 day’s
Financial Recovery systems experience
CAS, CCP2 and MTV knowledge
Prior Health Care experience
Prior claims processing experience

218

Customer Project Process Engineer Resume Examples & Samples

Ion resin exchange/demin water/softeners
Membranes technology: Ultra Filtration, Reverse Osmosis, Microfiltration
Decantor, lamellar decantor, cold lime clarifier
Miscellaneous water filtration technologies
3 years applicable and relevant work experience in an appropriate Process Engineering and ideally either Project Management Function

219

Customer Project Engineer Resume Examples & Samples

Accountable for the safety performance of the mechanical maintenance team– goal zero
Education: Degree In mechanical/chemical engineering
Experience: 5 plus years’ experience in experience in O&M preferably in a heavy industry water treatment plant

220

Manager, Customer Managed Relationships Resume Examples & Samples

Identify, develop, and lead the creation of effective CMR strategies and programs that are relevant to guests and help deliver on business goals
Lead and oversee assigned programs from inception to completion, including program design, audience selection, creative input, testing, and reporting
Partner with strategic/support areas to understand business needs, enhance existing systems' functionalities that impact CMR program execution. Work with Technology, Consumer database teams and other regional resources to develop, leverage and/or optimize database capabilities
Maintain a pulse on the changing consumer insights, media landscape, seasonal needs, and upcoming product opportunities
Educate partners on the role of CMR within the marketing mix and proactively serve up potential solutions that help deliver incremental contributions
Work with a cross- functional team to recommend on Business Rules / contact Policy
Bachelor Degree in Business, Management, Marketing or equivalent
At least 7 years of CRM experience, preferably gained from MNCs. Experience in Airline CRM, Credit Card or Telecommunication is an added advantage
Demonstrated knowledge in developing and manage customer managed relationships (CMR) program
Ability to translate customer segmentation and targeting problems into workable business solutions & develop relevant strategy to solve the issues
Ability to anticipate, identify and articulate the impact of emerging industry trends on our business
Strong strategic planning and project management experience. Highly proficient at leading and influencing peer level partners
Financial literacy, fluency in marketing strategy and communications
Excellent communication skills in consultancy. Ability to addressing business problems by using the information generated from database
Fluent in written & spoken Cantonese, English & Mandarin
Candidates with less experiences will be considered for the Associate Manager, Customer Marketing Relationships role

221

Customer Segmentation & Proposition Resume Examples & Samples

Manage the ongoing development and delivery of new and existing segment propositions to set us apart from competitors
Delivery of year round customer segment propositions which will resonate with new and existing customers - ensuring that we recruit new customers and retain our existing customers
End to end ownership of marketing and segment initiatives for specific customer segments e.g student, graduate, family
Develop and deliver end to end marketing and communications strategies for individual segments to include proposition, channel and communications for key customer groups and segments
Work cross functionally with key stakeholders across marketing, product, distribution and other functions to ensure that new segment propositions and all individual elements are delivered to schedule and that propositions address key customer and business needs
Work with colleagues in market research and data analytics to gather and develop a concrete understanding of our customer base and individual segments
Develop proactive strong working relationships with key internal customers to understand, agree and support their requirements
A fully qualified Marketing Professional with a minimum of 3 years Marketing experience
Experience in using insights to develop new initiatives and strategies
Strong communication / influencing skills and ability to work and drive cross functional teams
A results driven self-starter with a high level of energy, self-motivation and attention to detail

222

Senior Manager, Customer Site Resume Examples & Samples

Leads a cross functional and matrixed team of on-site and off-site service specialists that work daily at key customer sites. Participates in the candidate selection process, trains, and evaluates staff’s performance. Supervises staff in a manner that is consistent with our organizational culture
Ensures full delivery of the committed services scope of work. Collaborates and supports the Area Director for customer reviews of performance, and ensures that maximum value creation occurs and is recorded for customer
Ensures customer needs are met and high quality service is delivered through a variety of means, including staff meetings or exceeding service levels and through monitoring of the performance, productivity, attendance records and measuring and reporting on performance metrics. Assists in determining the resolution of all customer situations
Act as liaison between customer and Thermo Fisher Scientific. Refines processes, identifies process issues, recommends solutions, develops action plans, identifies operational efficiencies/deficiencies through process improvement initiatives, and promotes best practices
Ability to manage and sustain all supply chain and inventory control functions across multiple locations
Responsible for managing and developing team in a positive manner. Including professional development, recruiting, corrective action and performance reviews
Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development. Ensures that employees are cross trained and develops employees to create a career path and succession plan
Collaborates with Area Director to quantify all aspects of value creation for the customer through rigorous data collection and reporting. Writes and administers standard operating procedures to support the goals and objectives of the department and the customer. Develops KPI’s, tracks trends, and implements best practices. Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities
Manages all performance measurements to optimize the customer’s perceptions. Includes customer scorecard review, talent assessment, resolving variances, and distribution of customer metrics throughout the organization. Attends and participates in quarterly business reviews at client sites
Attends training classes and regional meetings as necessary
Conducts site audits and annual physical inventory
5+ years of supervisory or management experience
Ability to manage cross-functional teams, including employees based onsite and in the field
Must be willing to travel overnight up to 30%-40% and work flexible hours
Experience and/or education in a laboratory setting
Overall understanding of service management and proven excellence in customer service
Demonstrated ability to work with internal and external customers; strong interpersonal skills required
Proven skills in managing multiple concurrent issues and prioritizing staff workloads
Solution-driven approach to problem solving
Familiarity with staffing projections and budget preparation
Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast paced changing work environment
Proven track record with biotech and/or pharmaceutical national accounts managing products and/or services across national organization. Experience with negotiating, collaborating, selling and servicing global/national agreements
Experience working at a management level in a matrixed organizational structure
Strong organizational, time-management, and analysis skills are required, along with excellent verbal/written communication and presentation skills
Excellent computer/software skills (Outlook, Excel, Word, PowerPoint)
Basic understanding of employment/labor law regulations
Must be able to lift, push and pull 30-40 pounds consistently and lift 50 Lbs occasionally with assistance
Maintain a valid driver's license and safe driving record
Supervisory experience in lab or lab setting
Graduate level degree preferred
Working knowledge of Thermo Fisher Scientific systems and/or CRM system experience
Inventory management and/or supply chain experience
Experience in GLP/GMP environment preferred

223

SMB Customer Market Development Manager Resume Examples & Samples

Work as part of a UK team to build an exceptional network of influential partnerships that will help us reach more of our customers with relevant content that showcases the value and relevance of Microsoft technology
Generating opportunities that deliver revenue growth for Microsoft and our partner channel
Own your territory plan, with clear accountabilities for Customer and Partner Satisfaction and revenue growth
The ideal candidate will have experience of working with influencer groups and alliances and a strong network of connections with relevant groups within the region and a track record of developing partnerships
Be comfortable talking about technology, including the ability to articulate industry trends and how technology is a driver for business performance. Ideally, the candidate will be familiar with overarching industry trends, such as Cloud and Mobility and their impact on SMB customers

224

Manager, Complaints / Voice of Customer Resume Examples & Samples

Understand question(s) that the analysis aims to answer (capable of asking clarifying questions to drive at questions underlying analyses)
Define key milestones, align with leadership, and manage to agreed-upon timeline and scope
Bachelor Degree in Finance, Engineering, Economics or a related field
6+ years within financial services or related management consulting experience
Direct experience with problem structuring and solving. Experience identifying tasks that need to be completed to reach an end result
Strong analytical skills, problem structuring and solving
Advanced power point and excel skills
Strong verbal and written communication skills; outstanding interpersonal skills
MBA preferred, strong direct practical experience may be substituted

225

Customer Project Engineer Perth Resume Examples & Samples

Working in consultation with the sales team, customers and the engineering team to deploy standard equipment for water treatment, chemical dosing and control systems for applications
Managing the delivery of projects to budget and time constraints
Working with suppliers and contractors to develop quotes and delivery timeframes
Acting as the day to day point of contact for equipment solutions
Working with the engineering and sales team on tenders and quotations
Assisting the sales team with spare parts and equipment maintenance of existing installations
Tertiary qualifications in a related Engineering Discipline
Water industry experience or trade background favourable: Plumbing, electrical or instrument technician
Solid problem solving/troubleshooting skills
Solid experience in project management
An unwavering commitment to safety
The flexibility to manage numerous concurrent projects
Exceptional planning, administration and organisational skills
Customer-focused attitude
A valid and full driving license
A willingness to travel to customer sites on a regular basis

226

Customer Set-up Specialist Resume Examples & Samples

Two to three years of experience in operations/technology project management activities
General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Thorough understanding of project management and testing methodology and procedures
Ability to develop test schedules, review testing plans, track test issues and report on test results
Strong analytical and forecasting skills
Ability to work as part of a project team
Excellent verbal and written presentation and communication skills
Excellent computer skills, especially Microsoft Office applications

227

Senior Customer Insight Developer Resume Examples & Samples

Supervise the work of outside research suppliers, analyzing project findings and making recommendations. Set expectations of vendors, manage results
Manage both the project and process for each research opportunity, internally and externally, including timelines, documentation and communication to team members
Communicate research results, conclusions and recommendations through presentations and reports to all levels of management
Perform Market Analysis to scope new revenue opportunities for the business, manage stage gate process
Analyze Customer Satisfaction data and identify opportunities/make recommendations
Coordination of consistent online satisfaction measurements, industry and best practice benchmarks
Build foundational elements for customer insight, change agent towards Customer Centricity

228

Customer Managment Analyst Resume Examples & Samples

Track package innovation forecast performance against customer, channel and region targets
Work cross functional with HQ brand commercial teams, SD&E, field marketing teams and region leadership to align on launch forecast
Assist in the development of data and insights to support key selling initiatives (retail / DSD)
Create standardized scorecards across package initiatives
Own all post promotional analysis of package priority initiatives, leveraging insights to make key recommendation on future launch plans
Leverage selling tools to support execution of key package innovation launches and support rollout plans with region teams
Minimum of 2 years of business analyst experience
Previous experience with sales systems preferred
Strong analytical and leadership skills
Experience in Microsoft Office (Excel, PowerPoint & Word) and Business Objects
Must be a creative, critical thinker able to innovate and provide technical support to diverse arrays of large user groups with varied technical skills
Be an effective team player with excellent communications skills
Passion for continuous improvement and simplification
Ability to manage multiple tasks, organize and coordinate across multiple teams

229

Administrative Clerk Customer Inquiries & Investigations Resume Examples & Samples

Provides high quality and timely processing input, direct service support and orientation to our customers, team members, and business partners as per set standards
Reviews and determines the best course of action while ensuring customer privacy policy, timeframes and Service Level Agreements are adhered to as it relates to Customer Inquiry eFrom Requests, Cash Loss Production Orders, ABM Inquiries and internal inquiries
Contribute to the provision of knowledgeable service through your daily interactions with customers and business partners to foster a relationship of mutual trust and confidence
Ensures all activities within the team are executed as per operating procedures while maintaining strict adherence to Scotiabank Security Guidelines
Coordinates specific daily task to designated team members, verifies its completion and reviews all work preparations activities
Assist with the training of new employees or with the monitoring of cross-training initiatives within the department
Ability to deal effectively with Branch/customer complaints, referring to a Manager/Supervisor where necessary, to ensure resolution is obtained to the complete satisfaction of all parties involved, the Customer, the Bank, and Customer Transaction Support department
Demonstrated flexibility in a constantly changing environment (procedural and automated), being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently, as determined by the rate of absenteeism due to vacations or illness, etc
Good communication writing skills to prepare business letters, reports and documents for customers, and external resources as required
Good organizational and communication skills to manage workload and effectively assist/train employees
Knowledge of Accounting Principles, Banking Operations and its linkages/interdependencies

230

Business Systems Analyst, Customer Master Resume Examples & Samples

8 or more years’ experience in a Business Systems Analyst/PM role supporting business units globally
Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions
Design and Implementation experience with one or more Customer Master Products
Experience with or expertise in SQL
Design and Implementation experience with one or more CRM platforms or applications a plus
Design and Implementation experience with SalesForce.com a plus
Good understanding of Lead, Opportunity, Quoting Business Processes a plus
Good understanding of Order Management concepts a plus
Good understanding of Customer Care/Call Center processes a plus
Strong ability in designing user centric applications that are easy to use a plus
Ability to document interfaces and data flows
Excellent written/verbal communication skills
Ability to establish working relationships with personnel at all levels in the organization
Ability to effectively manage confidentiality of information
Ability to quickly learn new systems, processes, and technology
Experience with Project Management tools and methodology a plus

231

Search Mktg & Customer Segmentation Hotels.com Resume Examples & Samples

Own the audience targeting strategy for Hotels.com search marketing, including customer segmentation, messaging and bidding strategies
Manage SEM specialists and analysts, both directly and indirectly; Mentor and professionally develop junior members of the SEM team
Manage and report on a significant piece of the business P&L
Coordinate tightly with other global channel owners (Social, Email, Display, etc)
Work with global leaders to develop business forecasts/projections
Provide regular business updates to Hotels.com executive stakeholders
Lead as a critical thinker using data and business acumen to make sound decisions, even with incomplete information
Partner closely with Google, Bing and Yahoo teams on latest SEM and audience targeting technologies
Develop reporting dashboards to monitor performance and identify opportunities
Maximize revenue within a set ROI
Bachelor's degree in an analytical field required, MBA preferred
5+ years' experience in analytical business facing roles including management consulting, finance, technical marketing, etc
Must have experience in quantitative, mathematics, statistics, science or similar fields
Demonstrated ability to drive financial performance in fast paced environment
Strong analytical skills, including data manipulation, financial analysis and processing large amounts of data to understand trends
Excellence in implementation, attention to detail and strong organizational skills
Experience managing large, cross-functional projects and teams
Expert level knowledge of Microsoft Excel and PowerPoint
Experience in SEM, online advertising, paid search or e-commerce is a plus but not required
Exposure to SQL, SAS, Python, Java or similar is a plus

232

Supv, Customer Ops-svcs-tier Resume Examples & Samples

Previous leadership experience in managing all aspects of a team of employees is strongly preferred
Must have strong working knowledge of MS Office products, GDS systems (Sabre/Amadeus), and our Website; be technically savvy, and efficient in working across multiple systems
Must be a strong team-player and work well with differing personalities. Strong leadership required, with effective performance management and coaching techniques. Able to inspire an energetic and fun culture and is passionate about coaching and mentoring to drive the team to the next level
Must have strong organizational and analytical skills, with attention to detail and accuracy
Must have strong critical thinking and problem-solving skills with the ability to use sound judgment to efficiently and effectively solve urgent issues. Ability to multi-task is crucial
Must have strong oral and written communication skills, displaying professional demeanor and interactions at all times
Travel industry background and knowledge is strongly preferred; passion for travel is a must
Must have ability to rotate shifts five days per week as needed
Must have the ability to handle difficult customers
While performing the duties of this job, the employee is regularly required to sit for up to four hours at a time. Employee is required to be on his/her feet, walking the floor for up to four hours each day
Ability to listen to Customer Service Representatives and customers via phone system
Regular typing, use of mouse, and ability to write regularly for eight hours or more
Ability to operate computer and other equipment around the office
Center is open from 5:00 a.m. to 10:00 p.m., seven days a week. Must have complete shift flexibility during this time

233

Customer Interactions Manager APJ & GC Resume Examples & Samples

Design, manage and control the planning, execution and delivery of best-in class contact center services to qualify customer needs, create demand and deliver outstanding customer experience
Manage day-to-day and sustainable long-term regional vendor performance and relationship
Support, maintain and facilitate the Sales & Marketing Transformation strategy and operationalize it within Marketing’s business partner ecosystem globally
Capture business requirements and drive standardization, automation, and the development and implementation of consistent processes, frameworks and methodologies to facilitate continuous business process improvements around the world
Work closely with sales and marketing teams to converge objectives, KPIs, target audience, market considerations, and purchase processes
Master’s degree (MSC/MBA) holder with a minimum of 5 years' experience in managing Marketing B2B projects and minimum of 3 years' experience managing lead qualifying call center
Experience in IT industry and working in international cross-functional teams
Exposure to Multi-national entities remotely, leveraging conferencing tools such as WebEx to coordinate virtual meetings

234

Manager, Operation Supports, Customer Centre Resume Examples & Samples

Develop recruitment plans and coordinate with HR & frontline teams to ensure effective recruitment process
Identify training needs and initiate new ideas for service quality programs to uplift service standard
Conduct training classes and prepare training materials for call centre agents to ensure staff equipped with required knowledge and skills
Responsible for quality control of Customer Centre, including call monitoring and preparing various reports for service improvement and customer service standard
Contribute in formulating and implementing plan on quality assurance programs for on-going improvement of service quality in Customer Centre
Drive the participation of both internal and external service award competitions
Oversee existing quality assurance mechanism to ensure staff meeting various professional training requirements, e.g. Insurance exams, securities exams
Assist in planning & implementing staff engagement activities
Instill the culture of compliance and control to staff in Customer Centre through planning of various trainings and communications on compliance & control

235

Customer Invoicing Analyst Resume Examples & Samples

Responsible for daily creation of customer invoices, as per customer requirements, for countries/locations within your remit and as per agreed SLAs
Prepare necessary documentation to meet customer requirements ensuring all information is Right First Time
Ensure that the processes are standardised and any process improvements/automation requirements are highlighted and prioritised
Co-ordinate and provide all internal/External/SOX Audit requirements
Preparing all ad hoc reporting as required
Perform query management/resolution/root cause mitigation on all Customer Invoicing queries and provide recommendations on how to mitigate future issues and improve overall customer service
Perform all necessary review, reconciliations and audits to ensure accuracy of all transactional activities. Provide any additional training and support required to ensure no impact on BAU
Completion of daily audit schedules for invoices created, saved and distributed depending on agreed customer preferences
Ensure all Customer Invoicing process documentation is prepared and fully updated on a regular basis
Build strong working relationships with key personnel at customer locations
Identify areas of opportunity for growth and improvement in the function
Ensure plant queries are dealt with in a prompt and comprehensive manner
Completion of daily tracker ensuring accuracy and timeliness of information
On target completion of goals and development plans
Develop a strong knowledge of customer invoicing processes for each country/location
Good ability to document, train and transfer knowledge in order to build capacity and capability in the team
Focus on relationship building & networking to ensure success of Customer Invoicing & improvement activities
Passionate about customer service and internal business relationships
Identify root causes and through the use of EBS tools, provide ideas for continuous improvement opportunities to eliminate errors and drive efficiencies within the process. Work closely with colleagues at the operations to implement E2E improvements and productivity savings
1 year experience in either Accounts Receivable, Customer Invoicing or Credit
Strong communication skills and customer focus essential
Strong written and spoken English language essential
Other European languages an advantage, but not essential
Customer service background, ideally in a shared services environment
Oracle experience desirable
Intermediate/advanced Excel skills required
Knowledge of accounting principles preferable
Ability to manage and prioritise own workload to strict deadlines

236

Customer Intimacy Internship Resume Examples & Samples

Gather internal and external information related to our corporate strategic partners
Deliver customer driven dashboards
Manage the X GBU commercial databases in close relationship with SBS
Manage the Key Account platform in close collaboration with the GBU’s
Deploy and apply the selection model (advanced excel tool) related to the identification of the corporate strategic customers
Provide in direct collaboration with the Sales Managers across GBU’s, a systematic follow-up of all the new business opportunities identified in the frame of the Corporate Strategic Customer program
Monitor and report on the KPI’s of the department in terms of a) opportunity tracking, b) customer satisfaction (Net Promoter score), c) customer retention (churn) and d) e-channel performances
Ensure an efficient integration of the Customer Intimacy toolbox in the new Customer
Relationship Management (CRM) system
Support GBU’s regarding their “Voice of the Customer” inquiries as well as the follow-up of the related action plans in close collaboration with the Solvay way network
Participate in cross-GBU initiatives aiming at sharing best practices and implementing new customer driven methodologies
Master 1 or 2 in Business, Management, Marketing or similar orientation
Higly motivated team player with a "can-do" attitude, who demonstrates flexibility and professionalism and is ready to take initiatives
Autonomous self-starters with abilities to structure his/her own work
Knowledge of English, French is a plus
Knowledge in chemistry and chemical engineering is a plus
LI-LT1

237

Customer Serv Specialist Resume Examples & Samples

Leadership and people management of a Team of Customer Services Coordinators
To manage the activities of Customer Services to deliver high standards of Customer Service
To ensure operating standards are measured, reported and reviewed in line with the agreed CS metrics
To identify areas of improvement and implement the required action plans to address
To provide support, coaching and development of all members of staff
To set objectives in line with the Customer Service Strategy and conduct reviews in line with PMO criteria
To initiate personal development plans for all members of the team and measure progress
To ensure integration of Customer Services into the business and support activities that grow sales
To lead and manage change with the team in systems, processes, culture and vision
To identify key talent in the Customer Services Team and create the appropriate PDPs
To maintain key relationships with all appropriate internal departments that impact Customer Services
To maintain product and market knowledge that impacts Customer Services and adapt
To represent Customer Services where appropriate on cross functional teams and/or Projects
To represent Customer Services at Customer Review Meetings as and when appropriate
To support Customer Services Manager in the development and execution of the Customer Service
Multi-tasking
Ability to prioritize workload in a very busy environment
People development
Capability of allocating /delegating tasks
Resilient
Tenacious
Strong attention to detail/accuracy
Proactive and reactive nature
Flawless customer service skills
Can do attitude, willing and positive manner

238

Customer Technologies Specialist Associate Resume Examples & Samples

The Associate Customer Technologies Specialist deploys, maintains, troubleshoots and repairs a variety of customer hardware and software throughout EMHS. The Specialist completes routine tasks related to projects and technical requests and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio. The Associate Customer Technologies Specialist typically works as directed by their supervisor
Provides excellent customer service to all levels of employees including customers, peers, and leadership. Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department. Leads by example
Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means. Represents the department and company in a positive and professional manner. Executes project-related tasks
Adheres to all EMHS and departmental policies and procedures. Accurately follows documentation and checklists to ensure efficiency and consistency. Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer. Maintains detailed and accurate records in workload management, asset management and administrative applications. Adheres to deadlines
Actively maintains education and cross-training on all departmental areas of expertise. Maintains required certifications and attends training when available and appropriate. Participates in inter- and intra-departmental committees and groups as requested by supervisor
Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility
Excellent communication and interpersonal skills, a professional business manner and ability to interact with people of differing professional levels
Experience with the deployment, repair and maintenance of typical customer computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners
Experience with the deployment, repair and maintenance of typical customer software such as the Microsoft Office Suite and Windows operating systems
Familiarity with general networking and customer/server concepts

239

Customer Segment Specialist Latam Resume Examples & Samples

Develop the relevant value proposition for each targeted country segments
Full business analysis of each country segment
Identify and prioritise business (product/solutions) opportunities of different country segment(s)
Constantly increase country knowledge by close relationship with customers
Build together with BU Head, a 2-3 yr rolling strategic roadmap/plan
Excellent consumer / customer behavior understanding
Conceptual thinking, strategic understanding and synthesis skills
Business/Commercial awareness and judgement
Strong statistical and analytical skills, with high attention to detail
Strong cross-functional orientation and ability to work successfully in a matrix organization
Strong understanding of GDS & travel industry trends and success factors
Languages: Portuguese, excellent level of written and oral English and Spanish
PC Skills: Excel, Word, Powerpoint
3 to 7 years’ experience in Marketing in B2B/B2C or in IT or Technology companies recognized for their marketing excellence
Experience in consumer / customer understanding projects
Experience in developing and implementing marketing and sales plans
Experience in consumer or customer research studies, methodology and tools
Experience in Marketing program design including setting financial targets and evaluating results
Experience in developing value proposition and offer definition
Experience in multinational and multicultural working environment
Value Proposition/Offer
Develop and implement the relevant country value proposition/offer by addressing unique business needs through the appropriate packaging of products and services, with the right positioning and at the right price

240

A&P Technician, Customer Response Team Resume Examples & Samples

Assist with mechanical / electrical removals and installations
Return aircraft to service after maintenance at off-site locations
Audit your own location and truck monthly
You typically have a minimum of 2 years’ experience on corporate jet aircraft
You have the ability to effectively and accurately communicate in both written and verbal form on individual and / or aircraft status with customers at all levels
You own a basic set of hand tools with the ability to demonstrate Inventory & control of tools
You have the ability to work unsupervised and alone
You have the ability to obtain appropriate certification for Ground Support Equipment Qualifications as required
You have the ability to obtain a Bombardier Corporate Credit Card and stay in good standing of guideline requirements
You have an FCC Certificate, GROL (General Radiotelephone Operator License) or AET (Aircraft Electronics Technician) Certificate - preferred
You are engine run & Taxi Qualified on Bombardier Aircraft - preferred
You are delegated inspector qualified - preferred

241

Customer Response Team-avionics Technician Resume Examples & Samples

Adhere to Bombardier General Work Requirements (Factory, Shop and / or Hangar positions)
Comply with environmental health / safety policies and procedures. Participate in 5-S activities. Perform all assigned tasks in a safe and timely manner
Provide time estimates
You have an Avionics / electric A/C Technical School or other substantiated equivalent
You typically have a minimum of 3 years aircraft maintenance work experience or substantiated equivalent experience
You have the ability to interpret and work with mechanical engineering drawings
You have FCC Certificate, GROL (General Radiotelephone Operator License) or AET (Aircraft Electronics Technician) Certificate - preferred
You are APU Run qualified on Bombardier Aircraft - preferred

242

Customer Conversion Manager, ANZ Resume Examples & Samples

Solid understanding of data-driven customer acquisition and onboarding
Startup all-hands-on-deck approach
A willingness to be “in the trenches” working with our driver-partners
Bachelor's degree in Engineering, Computer Science, Math, Statistics, Economics, Finance or similar field
SQL knowledge a plus, but not required

243

Customer Technical Specialist Resume Examples & Samples

Respond to user-initiated service-desk requests that are referred to Tier 2 and/or Tier 3 support for application-related problems. Key application support personnel or qualified designated backup must be accessible (via e-mail/voice after normal business hours) in the event of a critical emergency
Respond to service requests appearing in the ticket queue. After proper diagnosis of the service request, the team shall be required to indicate resolution in Remedy, or assign the ticket to the appropriate queue for further action, as appropriate, and describe in Remedy the course of action
Responsible for following the service desk resolution work-flow proscribed by the Government
Responsible for creating the Service Desk Report that describes the Tier 2 and 3 service-desk tickets received (along with tracking number) for each application and classifies the defects into useful categories, such as defect or error, user knowledge or skills deficit, or an application usability issue. The Report also recommends System Change Requests (SCR) in response to defects or other items as appropriate. The report shall show trends in the classification areas, and summarize cumulative report data each month, as well as provide more detailed reporting of new items each month
Requires 5 to 8 years with BS/BA or 3 to 5 years with MS/MA or 0 to 2 years with PhD

244

Customer Technical Specialist Resume Examples & Samples

Respond to user-initiated service-desk requests that are referred to Tier 2 and/or Tier 3 support for application-related problems
Key application support personnel or qualified designated backup must be accessible (via e-mail/voice after normal business hours) in the event of a critical emergency. Respond to service requests appearing in the ticket queue. After proper diagnosis of the service request, the team shall be required to indicate resolution in Remedy, or assign the ticket to the appropriate queue for further action, as appropriate, and describe in Remedy the course of action
Responsible for following the service desk resolution workflow proscribed by the Government
High School diploma or GED certification and/or 1-4 years experience
Bachelor's (or equivalent) with 0 - 2 yrs of experience

245

Customer Protection Specialist Resume Examples & Samples

Find out what customer needs/wants, before they express. For example: Writing tutorials for our customers, explaining best ways to utilize features of our system and reviewing our list of feature requests and bugs to improve our services
Show core value of the team with a caring, reliable and professional attitude
Protect customers’ rights
Make sure they have the best learning experiences and learning results
Refine SOP for solving every internal and external issue
Provide timely and effective assistances and always exceed customer expectations
Work hand-in-hand with multiple departments, namely “Business Development, Operations, R&D, Teaching and Training,” to ensure efficient operation in terms of “service provided”
1 to 3 years of experience in Customer Service
Energy and passion to excel in a startup environment
Act effectively as team player with company management / colleagues while taking proactive role in improving overall company performance
Establish / build long term efficient relationship with clients
Manage customers’ needs / expectation in line of company guidelines to ensure win-win relation
Ability to thrive under pressure in a premature and fast paced environment

246

Customer Sevice Repesentative Resume Examples & Samples

Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service
Counsel customers/agents on underwriting eligibility and policy coverage and/or options
Within established time frame, provide phone requested quotes to customers/agents for changes to existing lines or products
Upgrade coverage and sell new coverage/products to existing customers as appropriate
Review phone requested cancellations and reinstatements and make appropriate decisions to resolve
Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries
Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents
Accountable to build/maintain effective relationships with customers/agents
May provide agency and internal support on information input processes
Handle special projects/other related assignments as delegated by Team Manager
Customer service experience (face to face or phone)
Basic math and analytical skills
Prior insurance experience
Call center experience
*16-18 weeks of paid training required with no time off***

247

Customer & Client Success Associate Resume Examples & Samples

Respond to emails and inbound calls from university clients and our test prep subscribers (assisting with both general, billing and technical questions)
Ensure customers receive a superior and timely response to inbound queries
Advocate for customers and clients by working with the marketing and development teams to improve products and customer/client experience
Collect required materials from clients required for production of their products, ensuring deadlines on the schedule are met
Assist with online events such as webinars and online fairs
Maintain website FAQs, updating as necessary
Maintain database of frequently used responses to customer queries, rewriting and updating them as necessary
Make some outbound calls to prospective GMAT/GRE students
1-2 year years of digital customer service or call center experience
Be tech savvy and proficient with digital programs and platforms
Have a good understanding of the Internet and content management systems
Possess excellent written and phone communication skills
Have the ability to work on a fast paced team
Have the ability to pivot and change priorities quickly
The ability to understand and anticipate customer needs
An ability to think creatively and problem solve efficiently
You can take responsibility for your own development and support the development of others through the sharing of knowledge and expertise
You can build and maintain productive professional relationships
Both a technical and empathetic appraoch to custome service

248

Customer Response Team-avionics Technician Resume Examples & Samples

Typically a minimum of 3 years aircraft maintenance experience or substantiated equivalent experience on corporate aircraft
FAA Airframe and Powerplant certificates required
Unscheduled overtime including weekends and holidays will occur
Interpersonal skills necessary to establish and maintain effective working relationships with assigned employees, other business areas, contractors, and customers
Must have a valid drivers' license
Ability to interpret and work with mechanical engineering drawings
Ability to effectively and accurately communicate in both written and verbal form on individual and / or aircraft status with customers at all levels
Ability to obtain a passport for International assignments
Ability to obtain a Security Identification Display Area badge (SIDA)
Must be able to obtain a Bombardier Corporate Credit Card
Own Basic set of hand tools with the ability to demonstrate Inventory & control of tools
Must be able to work in seasonal/inclement weather outside
Must have the ability to be available for considerable travel with 2 hours’ notice, to include extended assignments lasting up to 30 days
Ability to work unsupervised and alone
Strong troubleshooting skills
The ability to obtain appropriate Ground Support Equipment Qualifications as required
Basic PC Skills
Bombardier aircraft model experience
FCC Certificate, GROL (General Radiotelephone Operator License) or AET (Aircraft Electronics Technician) Certificate
Previous experience in Customer Relations with emphasis on face to face contact
Ability to train other employees
Demonstrated Leadership skills
Strong planning / organization skills
Delegated Inspector eligible
Experience with aircraft return to service and inspection procedure

249

Senior VP, Customer RST Resume Examples & Samples

Create thought leadership in Customer as well as the integrated perspective across employee, strategy and markets & products to evolve expertise
Focus on major and high potential accounts to drive stickiness, value and growth (i.e., proposal response, pitches, knowledge exchanges, consultation on results and action planning and implementation) through in collaboration with client service teams
Participate in the development and deployment of sales and marketing activities to raise mindshare, consideration, preference and selection
Assist in ongoing training and advising of senior client service team members to adopt and deploy methodologies, techniques, frameworks, and to leverage case work, expertise and perspective through the Evangelist and Expert program
Support portfolio and the technology evolution to continually modernize the offerings and enhance differentiation
10+ years helping businesses learn, focus their initiatives and grow their customer base
Masters preferred
Ideally time spent on the client side as well as the supplier side
Constant curiosity for the changing and evolving environment
Sense of urgency in helping businesses navigate the changing landscape to commercialize opportunities
Strong verbal and written skills
Experience and expertise in the following areas

250

Associate Principal / Customer Resume Examples & Samples

Developing ZS’s Digital Capabilities
Develop, deploy and manage digital capabilities including
10+ years of prior relevant work experience, preferably in professional services/consulting

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