Service Customer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the service customer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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V Rempel

Veronica

Rempel

978 Parisian Spurs

Philadelphia

+1 (555) 593 4777

978 Parisian Spurs

Philadelphia

Phone

p +1 (555) 593 4777

Experience Experience

Dallas, TX

Customer Technical Service

Dallas, TX

Torphy LLC

Dallas, TX

Customer Technical Service

Effectively communicate marketing manager’s positioning of products to sales colleagues, as well as to customers and industry
Communicate and work effectively across company departments on a global basis, including, but not limited to, sales, marketing and R&D
Support the specified sales territories by providing technical information, training and education to sales colleagues
Participate with sales in group events to facilitate value creation, including customer seminars, distributor and customer training, conferences, etc
Provide direction to Suzhou Laboratory technicians, including go/no-go decisions, priorities, and product related guidance, on matters related to test requests
Develop effective working relationships with distributors and customers, under the direction of sales, and providing product education and influencing buying decisions
Prepare product-related collaterals, including technical reports, presentations on industry trends/issues or products, registration document for approvals, etc

Phoenix, AZ

Customer Technical Service Manager

Phoenix, AZ

Kozey, Hane and Hermann

Phoenix, AZ

Customer Technical Service Manager

Strategic thinking
Problem solving
Basic Analysis and interpretation
Defines goals, objectives, resources and budget for area of responsibility. Establishes mechanisms to review, follow up, and improve Key Performance Indicators (KPIs) in order to ensure that service and financial targets are met
Results and Performance Driven
Sense of Urgency
Responsible for People Management processes including selection, retention, motivation and people development. Identify high potentials and provide development opportunities ensuring exposure and visibility within the organization

present

Houston, TX

Customer Experience / Service Leader

Houston, TX

Cartwright, Nicolas and Emmerich

present

Houston, TX

Customer Experience / Service Leader

present

Analyzes data provided by the customer and provides regular updates to management to help drive effective business decisions
Solid professional work behaviors (attendance, teamwork, time management)
May assist in generating service related RFP responses by providing unique service offerings and price exceptions
Oversees and coordinates delivery of all aspects of client solution including custom features and add-ons, within established and communicated development
Plans, schedules and executes regular customer and partner meetings to review service plans and recommends improvement to services
Manages the relationship with account and oversees customer satisfaction for assigned accounts
Advises the client and introduces client to new offerings / upsells to assist client in solving business problems

Education Education

Bachelor’s Degree in Preparedness

University of Kentucky

Bachelor’s Degree in Preparedness

Skills Skills

Language - Good command of written and spoken English
Communication- The ability to communicate information clearly and succinctly and ultimately in an engaging and compelling manner
Performance Bias - Possessing the drive and focus to achieve challenging goals, moving from thought and problem solving into value creation
Analysis and Problem Solving - Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; utilising all appropriate tools to reach a robust answer
Decision making – Decision making in a timely manner based upon a mixture of analysis, wisdom, experience, and judgment; sometimes with incomplete information, under tight deadlines with appropriate risks, authority and transparency
Coaching - The ability to provide the structure, environment and support for teaching, training and development of individuals and teams to enable them to achieve specific personal or professional results or goals
Business Awareness - The understanding of the basis for our business model and how that is realised in the market. The understanding of how business and operations are intimately linked and the ability to utilise practices, trends, and information affecting the business to engage and drive new strategies and tactics work in the marketplace
Collaboration Networking and Conflict Resolution - The ability to work in and across Afton's organizational matrix to achieve business objectives, via engaging and rewarding interactions. Through this network provide support, exert influence and drive. Influencing without authority
Project Management - The ability to manage tasks and activities and drive their completion within the agreed framework, across regional and organizational boundaries
Innovation- The openness to new ideas and the ability to generate breakout solutions. Can develop, seek out, critically assess and drive towards implementation new and value adding concepts

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15 Service Customer resume templates

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Customer Technical Service Associate Engineer Resume Examples & Samples

Initiate technical data development of Engineering Authorization (EA) documents for engine/module piece part inspection and repair data for AMM, EM, CIR and MPG in support of Airbus A320Neo PW1100G and IRKUT MC21 PW1400G series engines. These EAs provide the Instructions for Continued Airworthiness (ICA) required by the regulatory authority as part of the engine PART 33 certification
Coordinate with the technical publication organization (MDE) and provide direction for all technical publications issues
Interface with airframe companies by providing design, operation, maintenance, and customer service data. This includes support to the MSG-3 maintenance analysis / Inspection interval determination process leading to the release of MRB/MPD airframer documents
Coordinate outsourcing activities in regards to EA creation and engineering database (TeamCenter) processing

Customer Technical Service Resume Examples & Samples

A strong technical background in PA66 or PA6 fiber spinning, downstream fiber processing or a related industry
Education : Bachelor or above, preferably in textile and industrial spinning, mechanical, fundamental polymer science or chemical engineering
Minimum 10 years industrial experience in a technical function, preferably related to PA66 or PA6 fiber and spinning processes
Experience dealing with customers
Good networking and people skills
Self-motivated, results-oriented, good communicator
Excellent team player, open mind set and proactive
APAC responsibility. Willing to travel throughout Asia, mainly focus on China, Taiwan, Korea, Japan and Thailand
Good command of spoken and written English and Chinese
Frequent business trips to Korea, Japan, Thailand
LI-JW1

Customer / Tower Service Manager Resume Examples & Samples

Benefits: medical program, sports benefits, lunch vouchers, mobile phone, laptop
Choose the country (Romania), then the desire position and click Apply Now
Complete the registration process

Senior Customer / Tower Service Manager Resume Examples & Samples

Compensation: Competitive salary package and relocation bonus for candidates outside West Area
Extra vacation days
Attach your CV and Letter of Intent

Manager, Customer Meter Service Group Resume Examples & Samples

Co-ordinate wire down response during electric emergencies and the field response to gas system emergencies including operational response and stakeholder and media communications management in order to protect public safety and/ or restore services
Develop and sustain a labor relations strategy in conjunction with the Director of Labor Strategy, to improve operational flexibility and increase efficiencies. This involves regular meetings with union officials and support to the formal negotiations process
Develop and manage ongoing relationships with customers and key stakeholders within the jurisdiction (including State Regulators, DPW officials, Police and Fire Departments, City and Town Managers and associations that support these constituencies) in order to identify and deliver solutions that benefit both parties. Maintains relationships with stakeholders and customer where disruption is caused by essential maintenance and construction work, ensuring that complaints service and applications for mitigating circumstances are co-ordinated
Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies throughout the gas business units within assigned area and process lead area
Demonstrates strong interpersonal skills including stakeholder communications and human resource management. Lets people affected by a decision know what's happening and is able to clearly articulate reasons for a decision
Demonstrates knowledge of the local state and regulatory frameworks and understands how these should be applied within National Grid

Customer Data Service Manager Resume Examples & Samples

Manage the scope, time, communication and risk for the laboratory third party centers integration projects. Drive the project planning process by leading the cross-functional teams through the planning stage
Develop, manage and test Plasma Testing Laboratory software applications and interfaces to support third party centers
Provide technical support for third party issues or complains
Assist in troubleshooting the laboratories systems issues
Manage and administrate the laboratory production databases
Develop and support systems queries and reports
Analyze data and provide input to business decisions
Document and validate system software and database changes
Create procedures, documentation, testing plans and validations related to the laboratories systems software and databases
Work as a member of a team responsible for managing the laboratories IT systems to meet strategic goals
Provide 24/7 technical support for the laboratory systems

Manager, Customer Meter Service Resume Examples & Samples

Manage the efforts and resources of the CMS team in the area in order to ensure safety, reliability, security and integrity of the gas and electric distribution system consistent with company goals, objectives and policies in full compliance with existing and future government codes and regulations
Translate business objectives into clearly defined business cases, costs or schedules in order to support achievement of operational area
Promote the philosophy of safe team working and development across CMS operations in order to achieve business objectives and continuously improve performance. Prioritizes work and allocates resources of the CMS team in order to ensure that the CMS work plan is delivered in line with expectations and business objectives
Manage CMS process activities in order to achieve high productivity, low costs and efficient work practices and to ensure compliance with National Grid policies and procedures and exceed service quality indices
Monitor and challenge business processes in order to ensure National Grid is compliant with regulators and SHE
Keep regulators up to date and informed on National Grid regulatory programs in order to ensure they are managed appropriately and in line with regulatory requirements
Bachelor's Degree is preferred preferably in an Engineering, Construction, or Business discipline with a minimum of 5 years experience. In lieu of a degree, a minimum of 10 years of work experience preferably in a program or project management role
Demonstrates the ability to apply and modify complex theories and learned concepts appropriately
Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working e.g. taking action to avoid future crisis or create opportunities to improve existing practices

Service Specialist, Customer Loans Resume Examples & Samples

Receive incoming calls regarding margin loans and the collection of unpaid trades
Deliver Client Service Excellence and first contact resolution when responding to branch calls and internal departments
Respond to 70-80 calls per day
Review and accurately process all customer loan disbursement requests timely and within regulatory compliance
Gain a high level expertise on the products and processes we support through continued training
Work independently and as a team to provide solutions for our clients
Provide fellow associates and branch offices with easy access to information, friendly support and reliable solutions

AFT Customer Technical Service Specialist Resume Examples & Samples

Stay abreast with the global and local automatic fluid trends, OEM requirements, ongoing Afton product developments, and Afton’s commercial products (especially first fill products), and provide appropriate updates to stakeholders, including sales, marketing, OEM Relationship Management, and R&D colleagues. These colleagues will be located in China as well as outside of China
Gain understanding of local needs and determine how Afton might utilize our resources to satisfy those needs more effectively than our competitors
Understand how to use Afton resources to provide meaningful demonstrations to customers to help them more successfully market their products using our technologies
Provide direction to Afton laboratory technicians, including go/no-go decisions, priorities, and product related guidance, on matters related to test requests
Prepare contributions to the Strategic Account Plans for China on which Afton is focused
Support the specified sales territories by providing technical information, training and education to sales colleagues
Develop effective working relationships with distributors and customers, under the direction of sales, as required to control the influence of competitors and their oil company partners
Communicate and work effectively across company departments on a global basis, including, but not limited to, sales, marketing and R&D
Plan, design, and execute TS product development programs, and manage the programs to be on-time and within budget. This includes managing administrative details associated with the product development process
Communicate with sales and marketing colleagues, and other CTS counterparts, to stay informed of value creation opportunities for our customers, and cooperate with them to advance and maintain Afton’s positions
When appropriate, participate in industry meetings or conferences to present Afton’s technical and marketing positions, with intent to advance Afton’s additive business
Support marketing colleagues to effectively identify the key technical differentiations of our products vs. competitive products, develop the data summary for the proof of performance and prepare the relevant presentations linking the technical features to commercial benefits
Interface with ASEAN ATF CTS to coordinate efforts, knowledge, and resource utilization
Good command of written and spoken English
Can accept frequent travel
Have experience in project management
Ability to multi-task and adaptable to changes
Strong problem solving capabilities
Excellent data interpretation ability

Customer Technical Service Resume Examples & Samples

Stay abreast with the global and local engine oil fluid trends, OEM requirements, ongoing Afton product developments, Afton’s products, and their positioning defined by Marketing Managers, and providing appropriate updates as to stakeholders, including sales, marketing and R&D colleagues
Provide direction to Suzhou Laboratory technicians, including go/no-go decisions, priorities, and product related guidance, on matters related to test requests
Prepare product-related collaterals, including technical reports, presentations on industry trends/issues or products, registration document for approvals, etc
Participate with sales in group events to facilitate value creation, including customer seminars, distributor and customer training, conferences, etc
Develop effective working relationships with distributors and customers, under the direction of sales, and providing product education and influencing buying decisions
Effectively communicate marketing manager’s positioning of products to sales colleagues, as well as to customers and industry
Plan, design, and execute CTS product development programs, and managing the programs to be on-time and within budget. This includes managing administrative details associated with the product development process
Communicate with sales and marketing colleagues, and other CTS counterparts, to stay informed of value creation opportunities, and cooperate with them to advance business
Develop and maintain effective working relationship with industry influencers which can help advance Afton’s additive business, including OEMs, relevant industry associations, etc
When appropriate, participate in industry meetings or conferences to present Afton’s research works which can help to advance Afton’s additive business
Minimum BS in Chemistry, Engineering, or Physical Science
Minimum of 3-5 years of experience in technical or technical sales position in chemical industry, preferably lubricant or lubricant additives, or in automotive OEM equipment industry
Suzhou residents preferred
Language - Good command of written and spoken English
Decision making – Decision making in a timely manner based upon a mixture of analysis, wisdom, experience, and judgment; sometimes with incomplete information, under tight deadlines with appropriate risks, authority and transparency
Business Awareness - The understanding of the basis for our business model and how that is realised in the market. The understanding of how business and operations are intimately linked and the ability to utilise practices, trends, and information affecting the business to engage and drive new strategies and tactics work in the marketplace
Analysis and Problem Solving - Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; utilising all appropriate tools to reach a robust answer
Communication- The ability to communicate information clearly and succinctly and ultimately in an engaging and compelling manner
Coaching - The ability to provide the structure, environment and support for teaching, training and development of individuals and teams to enable them to achieve specific personal or professional results or goals
Performance Bias - Possessing the drive and focus to achieve challenging goals, moving from thought and problem solving into value creation
Collaboration Networking and Conflict Resolution - The ability to work in and across Afton's organizational matrix to achieve business objectives, via engaging and rewarding interactions. Through this network provide support, exert influence and drive. Influencing without authority
Project Management - The ability to manage tasks and activities and drive their completion within the agreed framework, across regional and organizational boundaries
Innovation- The openness to new ideas and the ability to generate breakout solutions. Can develop, seek out, critically assess and drive towards implementation new and value adding concepts
Ambiguity and Risk Management - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty
Customer Relationship Management – Interpersonal skills to be able to make good strong connections with customers & OEM personnel. Combination of character & technical credibility. Demonstrate customer intimacy and Passion for Solutions approach to understand core technical problems and deliver solutions to business, marketing and external customers

Customer / Field Service Engineer Resume Examples & Samples

Valid Driver's License in good standing is mandatory
Excellent verbal and written communication skills are a must
Ability to solve critical issues in a timely and effective manner
Proven track record of successful field customer management
Experience system level troubleshooting and responding to customer concerns
Experience training customers and peers desired
OEM training and certification in the instrumentation listed or equivalent
Overnight travel as required

The Role Involves Providing a Prompt & Effective Service to Resolve Customer Issues as They Arise Quoting Service Jobs Install Resume Examples & Samples

Customer assistance on the phone and on site
Providing competitive quotes for service jobs and follow-up
Identify faults, repair, test/commission, modify/upgrade actuators in the field
Technical qualification and/or relevant knowledge of valves, actuators and digital control systems
Good understanding of basic electronics theories
Experience quoting for service projects
Experience of working in a practical engineering environment
Fluent German language skills required, good English language skills are a plus

Customer Technical Service Specialist Resume Examples & Samples

In consultation with Sales/Business, organize and execute a plan for approval testing to meet the customer’s needs and wants
Organize data derived from the approval program and assemble all appropriate information in an easily understood manner
Prepare written reports and technical literature for use by the customer and Sales
Make oral presentations internally and externally, as necessary
Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of Afton’s technology, customer needs, market trends, and industry direction
Takes personal responsibility for a safe working environment in office and laboratory. Knows, understands and consistently adheres to established safety policy and procedures. Maintains up-to-date knowledge of changes or additions to safety procedures and assist in safety training activities as required
Resolve customer complaints and problems in a timely, efficient, and professional manner
Assure that complete ISO documentation is maintained on all ISO or quality related activities. Participate in ISO related activities and maintain an up-to-date understanding of the ISO function
Manage projects with CTS stage gate process utilizing Accolade software
Help others to succeed
In depth knowledge and understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by Afton chemistry
Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications
Interface with Marketing and Sales to ensure aligned customer account management
Attend industry meetings to influence future specifications to Afton’s benefit
Bachelor’s Degree in Chemistry, Chemical/Mechanical Engineering or related field
Demonstrated understanding of CTS functions and application of best practice standards and techniques typically acquired after at least 5 years of relevant experience in the petrochemical or automotive industry and demonstrated successful Sales & Marketing experience
Advanced Degree (MS/MBA/PhD) in relevant field
Decision Making - Timely decision making using a mixture of analysis, experience, and judgment; sometimes with incomplete information, under tight deadlines with appropriate risk, authority and transparency
Business Insight - Has knowledge of general business model, practices and procedures. Understands how the actions and output of the role impacts the business and others
Analysis and Problem Solving - Solves problems with effective solutions by asking good questions, involving others, and looking outside of existing processes and procedures. Has technical knowledge and skills to troubleshoot test equipment or test precision issues
Communication – Can communicate information clearly, effectively, and timely in an engaging and convincing manner
Coaching - Provides the structure, environment and support for teaching, training and development of individuals and teams to enable them to achieve specific personal or professional results or goals
Managing Performance - Possessing the drive and focus to achieve challenging individual and team goals
Collaboration and Networking - The ability to work within and across Afton's organizational matrix to achieve objectives, including the capability to influence without authority
Project Management - The ability to manage tasks and activities and achieve their completion within the agreed framework, across regional and organizational boundaries as appropriate
Innovation - Continuously assesses current processes, practices, procedures, techniques and tools and provides suggestions for improvement. Open to new concepts. May benchmark outside laboratories or others for process improvement ideas
Dealing with Uncertainty - Is sufficiently flexible to effectively cope with change, multiple priorities, and lack of information at times
Customer Relationship Management –Interpersonal skills to be able to make good strong connections with customers & OEM personnel. Combination of character & technical credibility. Demonstrate customer intimacy and Passion for Solutions approach to understand core technical problems and deliver solutions to business, marketing and external customers

Customer Experience / Service Leader Resume Examples & Samples

Demonstrates wide-range of experience to ensure overall service and solution delivery to achieve quality customer outcomes
Oversees and coordinates delivery of all aspects of client solution including custom features and add-ons, within established and communicated development
Manages the relationship with account and oversees customer satisfaction for assigned accounts
Acts as primary contact for the client and conducts each point of engagement with high degree of preparedness, professionalism and efficiency to support client retention / renewal
Advises the client and introduces client to new offerings / upsells to assist client in solving business problems
Delivers cost reduction goals and demonstrates ownership of revenue goals and understanding of P&L aligned with Sales
Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
Analyzes data provided by the customer and provides regular updates to management to help drive effective business decisions
Ensures customer SLA’s / KPIs and quality standards are met
Ensures territory/vertical readiness for new product and offer launches
Delivers service reference customer case studies to distinguish company services and solutions from competitors
Acts as primary training resource for critical installations or conversations
May support internal & external regional services sales activities
May assist in generating service related RFP responses by providing unique service offerings and price exceptions
Acts as the voice of the customer & partner for post-sale resolutions within the business
8+ years of related experience
Sales operations experience with an understanding of the service side of the business
Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook,
Solid professional work behaviors (attendance, teamwork, time management)
Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
Ability to design and deliver reports for clients

Customer Technical Service Representive Resume Examples & Samples

Assist with other duties/projects as assigned
Associate Degree in computers required
1-2 years’ experience in Windows Application support
Customer Service experience required
Proficient in the use of Windows 7, 8.1 and Windows Server 2008 and 2012
Understanding and troubleshooting of basic Network configurations
Ability to troubleshoot and resolve hardware issues
Excellent listening, oral, and written communication skills
Effective planning and prioritizing skills
Strong customer service and follow up skills
Adaptability and comfortable to change

Assistant Customer & Consumer Service Resume Examples & Samples

Supports the department Customer & Consumer Services
Substitutes the Head of Customer & Consumer Services during his absence and secures, if necessary, decisions with the Management
Spports the Customer Service in SAP, develops solutions in cooperation with IT
Works and communicates with different departments, like transport, accounting, marketing, PM, after sales service, Customer Service and field service
Works in projects of the group in the areas E-Business and CCS and introduces this in the country
Makes statistics for different departments (BI & SAP)
Property management: manages contracts for the different Taste Gallery’s and building in Zurich; manages/certifies costs of the building in Zurich; compares offers etc
Consult and sells products by telephone, mail or on fairies (ongoing)
Administrative work for fleet management (offers, leasing etc.)
Good PC skills
Negotiation skills and ability to assert oneself
Acts flexibly and appropriate to the situation
Is dutiful towards customers
Works solutionsoriented and unconventional
Is inspiring and spontaneously
Works independently
Spoken and written German
Spoken and written Englisch, French and Italian

Service Customer Resume Examples & Samples

At least 3 years of Technical Service Operation Management for digital devices
Advanced knowledge of CC operations and PC industry
Strong written and verbal communication skills both in Japanese and in English
3-5 years’ experience of working with a foreign‐affiliated firm or offshore team in English
3-5 years of experience of web support or web sales
Knowledge of eService using AI
Knowledge of professional services

Customer Orders Service Analyst Resume Examples & Samples

Professional qualifications in the fields of: communication, IT, international relations, order management, Supply chain, logistics
Computer skills, MS Office package required
Foreign languages skills
Precision and accuracy in style
Capacity to extract/report relevant data
Synthesis capacity - Professional motivation
Self confidence and independence in taking decisions
Punctuality
Minimum 6 months of previous work experience
Previous work experience in customer relationships, supply chain and logistics departments

Customer Technical Service Manager Resume Examples & Samples

Monitors call center and technical support activities in assigned country such as customer call intake, field dispatch, spare parts inventory management, and field transfer operations
Monitors execution of technical services (installations, maintenances, repairs and modification) in assigned country to ensure completion on a timely basis and to ensure organization requirements and government regulations are met
Visit and handle customer cases that are more critical or strategic
Responsible for People Management processes including selection, retention, motivation and people development. Identify high potentials and provide development opportunities ensuring exposure and visibility within the organization
Defines goals, objectives, resources and budget for area of responsibility. Establishes mechanisms to review, follow up, and improve Key Performance Indicators (KPIs) in order to ensure that service and financial targets are met

Customer Experience Global Service Manager Resume Examples & Samples

Manage Vision and Purpose:Create a compelling and inspiring vision of the future, with sustainable, measurable milestone goals to achieve that vision
Communication/Interpersonal Skills:This role needs to be a communications expert. Has the ability to frame a point and discuss at all levels of Airbnb. Builds credibility across the organization collaboration and positive relationships, being approachable and following through on commitments
Results focus:Very numerical; drives decisions with data. Is able to dig into the details of the data, but also zoom out and see the bigger impact. Knows that “Every Frame Matters” and thinks of all implications before perfecting and implementing every idea. Drives for results but is also willing to experiment and take risks. Fail fast should be the mantra
Community Focus: Make decisions with business needs and employees in mind. Listen to and respond to feedback from all parties
Innovative:Is a “Cereal Entrepreneur,” who solves problems with creative solutions, is resourceful, and is driven to find new ways to achieve the impossible
Dealing with Ambiguity:“Embraces the Adventure” by taking on new areas where not everything is known. Works to always get more clarity and is an open and transparent communicator about what is known and not known
Open to Lead level and above for internal candidates
Min 5+ years of related management experience
Excellent leadership skills
Self-starter with proven ability to take an idea from concept to execution
Deep understanding of our service model approach and underlying operations
Strong understanding of drivers of business growth and how to align to these
Previous experience building solid business plans and ROI models
Demonstrated experience managing multiple projects at once
Good influencing skills
Ability to manage multiple channels and programs with solid metrics skills
Strong analytical and customer service skills, while demonstrating excellent communication skill
A hands-on leader, innovative and a positive motivator
Bachelor’s Degree, ideally in a business discipline

Claims Service Center Customer Professional Resume Examples & Samples

Set up new auto and home losses from client phone calls
Answer calls regarding existing claims status, including handling limited tasks associated with those claims
Provide clients with exceptional quality and efficient customer service
Claim related project work
0-1 year of relevant experience
Professional telephone etiquette including excellent verbal communication skills and use of proper grammar
Combined keyboard and data entry skills
Ability to process information and react quickly and appropriately
High degree of accuracy and strong attention to detail

ED, Customer Journeys Service Resume Examples & Samples

Shift the company’s perspective from inside out to outside in
Capture the Voice of the Customer and identify critical customer requirements for journey redesign
Foster collaboration and cross-department conversation regarding the customer journey across mobile and business owners to deliver one shared, organization-wide vision for the customer journey
Perform customer journey mapping
Define success metrics for experience redesign
Leverage customer and employee focus groups, and design processes to solicit customer feedback and insights to drive continuous improvement
Partner with the Consumer Community Bank Strategy team and the businesses to translate strategic roadmaps, priorities, and business needs to identify where technology can advance the organization
Oversee business capability road mapping, identify business capabilities needed to implement business strategy
Facilitate business strategic planning for operations partners to support business growth, while delivering a competitive advantage at improved economics
Strategic interface between the operations partner and the IT organization, responsible for maintaining the Technology and Operations book of work
Stay actively engaged in the Fin-Tech and emerging technology space, leveraging external partnerships
Leverage and extend firm-wide assets
Manage multiple innovation projects, including business and design requirements through successful implementation
Provide executive communications regarding status of all large initiatives, working to resolve all conflicts or potential risks
Deliver a balanced investment strategy that drives both short, mid and long term innovations
Innovate and transform both front and back end operations, incorporating large scale automation, advanced analytics, and other digital technologies into operations in order to streamline processes and improve customer experiences
10+ years of relevant experience in business strategy and execution
Exceptional analytical, project management, decision-making and problem resolution skills
Proven ability to critique, analyze and elevate strategies and ideas
Strong passion for innovation, design and technology
Strong leadership skills with proven ability to influence and communicate with stakeholders across functions and at all levels (business, technology, operations, executives, peer and staff)
Strong interpersonal skills and demonstrated success in building collaborative relationships with ability to influence the development and execution of key operational strategies and projects
Proven communication skills, both verbal and written, with ability to present to varied and large audiences, including executive updates
Proven change management capability
Capable of navigating in dynamic and complex organization environments
Well-developed ability to attract, train, motivate, develop and retain employees
Bachelor's degree required, Advanced degree is preferred

Sale & Service Customer Rep Resume Examples & Samples

Requires outstanding problem solving, follow-through, attention to detail and organizational skills
Ability to multi-task in an extremely fast paced environment
Moderate excel, word, and access database skills
Excellent typing, 10-key speed and accuracy rate
Ability to maintain professionalism and courtesy under pressure
Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation
Consistently communicates with customers, peers, and other Thermo Fisher employees in a helpful, friendly, and professional manner
Typically requires a University degree and 2-8 years of experience in high volume field service call center

VP, Service Transformation, Customer Centre Resume Examples & Samples

Manage major technology initiatives with stakeholders and internal project charter to meet projected timelines, objectives and benefits; using DBS project management process that includes gathering/validating user requirements, training/communication to end users and post implementation benefits realization
Source new technologies for customer centre digital transformation
Key Stakeholder to review and manage “Easy” concepts into system design, but with adherence to processes & being business compliant
Ensure timely and accurate project status updates
Follow up on post implementation issues and review till closure of the project
Ensure projected savings on projects are actualized
Ensure continuous stability of assigned system (if any) during BAU operations

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