Customer Management Resume Samples

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J Schmeler

Jerrod

Schmeler

203 Bernier Coves

New York

+1 (555) 888 7070

203 Bernier Coves

New York

Phone

p +1 (555) 888 7070

Experience Experience

Phoenix, AZ

AVP, Customer Management

Phoenix, AZ

Jacobi and Sons

Phoenix, AZ

AVP, Customer Management

Formulate, plan, execute & track campaigns from an end-to-end perspective and provide timely feedback to stakeholders
Monitor leads consumption, performance ad campaign response/ investment & insurance conversion rates and share learnings with stakeholders, tweak and improve
Manage customer loyalty program, retention program for enhancing customer adherence
Sound knowledge of retail banking channels and campaign management will be advantageous
Drive the testing & roll-out of different Customer Journeys
Highly organized with strong initiatives and creative thinking
Set up campaigns/requests in the Integrated Marketing Operations (IMO) system on a quarterly and ongoing basis

Boston, MA

Customer Management Analyst

Boston, MA

King-Bradtke

Boston, MA

Customer Management Analyst

Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome
Assessing current business practices and proactively seeking ways to improve operational effectiveness through the use of accurate customer information
Working in partnership with the MI and Marketing communities across Barclays to ensure that best practice is applied
Establishing and implementing strong data management practices across the customer journey
Outcome: Following your interview, we'll be in touch within five working days to advise you of the outcome
Compile brand and category overviews to support the Colgate Planning Process
A history of ensuring effective delivery within role and to a cross section of stakeholders

present

San Francisco, CA

GPD Customer Management Head

San Francisco, CA

Effertz Group

present

San Francisco, CA

GPD Customer Management Head

present

Drive adoption of CI/CD
Focus for this role is product development, delivery of technology based business critical solutions, standardization of platforms and processes, managing large teams in diverse geographies, off shoring and outsourcing, vendor management
Continue our drive towards a product centric organization creating product model principles, drive process standardization with consistent measures across all teams
Continue to leverage and ensure alignment with the Cross Product Architecture groups
To deliver our commitment to the Board relative to speed of implementation across the globe “Build globally –Deploy locally”
Improve timeliness in decision making across teams
Ensure alignment and partnership to Regional Tech model

Education Education

Bachelor’s Degree in Business

Georgia State University

Bachelor’s Degree in Business

Skills Skills

Manages Cross-Sector initiatives for Customer Management Organization
Ensures that the organization is defining and implementing systems that are aligned with the strategy and goals
Work towards alignment of Citi's technology platform and the different Remarkable Work streams (Welcome, Credit, Advise, Reward, Solve)
Manage strategic technology partners when developing small pilots before implementing full solution build out. Work to determine whether it is feasible to build capabilities in house or seek external specialization
Provide senior leadership and advice/counsel on large-scale strategic initiatives and as the GPD representative on senior executive working groups
Manage partnership with business and external customer research vendors. Some vendors include; TCS, IBM, Polaris, Wipro, Accenture, others depending on software expertise
Engage in innovative problem solving activities, requiring conceptual thinking as they will be responsible for creating 'out of the box' solutions with prototypes and pilots. Certain proposals will involve extensive involvement in all phases - cost and benefit analysis of in-house vs. outsourcing, timeline, expenses associated to initial outlay, cost of customization and cost to run and speed to market
Develop and implement best-in-class processes, metrics, and practices
Establish and build global relationships and partnerships across business, technology and operational lines
Provide leadership, development opportunities, performance management, development and succession-planning, staff communications, and positive interactive working environment to ensure the highest productivity and employee engagement

Create a Resume in Minutes

15 Customer Management resume templates

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Customer Management Analyst Resume Examples & Samples

Online Assessments (60mins): We'll then ask you to complete three online assessments. You’ll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
Interview: If you’re successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot via an online booking system
Outcome: Following your interview, we'll be in touch within five working days to advise you of the outcome

Risk Analyst, Avp-customer Management Resume Examples & Samples

Detailed analysis on a timely basis of prospective Chase Correspondents, both banks and mortgage companies. Analysis data, as , provided via a robust application package, includes but is not limited to, company history, financial performance, organizational structure, strength of management, production operations, quality control, and references from warehouse lenders and existing investors. Timely review and decision of requested changes to existing Chase Correspondent relationships
Addressing of red flags (financial and otherwise) detected during the annual and quarterly recertification process
The ongoing risk management of the existing Chase Correspondent base, both on a financial and a loan performance quality basis, including taking appropriate action to address correspondents exhibiting heightened risk
Partner with the Chase Correspondent Sales team to ensure strong communication and the appropriate balance of risk and reward
Bachelor’s degree (finance or accounting preferred)
3-5 years demonstrated experience in the mortgage banking industry which may include origination, underwriting, risk management or warehouse lending functions. **Correspondent risks experience a plus
4 years experience in financial analysis of financial institutions and mortgage companies for soundness and stability
Expertise in analysis, sound judgment with a strong focus on problem solving and the balance of risk and reward
Ability to analyze multiple data points, make informed decisions and communicate such decisions to sales partners and multiple levels of management
Ability to handle multiple priorities simultaneously with tight deadlines
Strong team player with demonstrated ability to build strong relationships
Proficient in MS Office, Word, Excel, PowerPoint, Access, etc
Supervisory skills a plus

Director Customer Management Resume Examples & Samples

Customer Management Strategies
Design and develop portfolio segmentations for the purpose of optimization of sales/ profitability and credit risk using sophisticated data mining techniques. This includes identifying opportunities for better management of existing strategies and processes for credit limit, reissue, overlimit, pricing, authorization and cross sells
Lead long term strategies that identify the need for risk technologies. Lead cross-functional project teams to implement. Ensure risk technologies are fully leveraged post-implementation
Analyze and report regularly on performance of existing portfolio strategies deployed across the Division including Caribbean and Central America, Mexico, Peru, Chile and Colombia
Make recommendations on improvement of existing strategies, procedures and policies
Promote best practices and leverage appropriate risk technologies for all strategy and policy changes
Portfolio Monitoring
Monitor, assess and evaluate various customer management strategies as well as overall portfolio performance. Through various dimensions of analysis, work closely with business partners in Toronto and other countries to develop actionable tactical recommendations to enhance program effectiveness and profitability
Evaluate the performance on a monthly basis of risk-related strategies and liaise with business partners to assess current/emerging trends and impact to portfolio
Create a test and learn framework specific to portfolio strategies to identify future opportunities using applicable risk technologies, primarily TRIAD
Identify if any credit risks are or will become in excess of the Risk Appetite Framework. Move quickly to rectify including: identifying root cause, making recommendations to senior management, and implementing changes to portfolio and business line strategies
Support Business Line Initiatives/Projects
Work with country credit risk departments and country relationship managers across International Banking to ensure customer management strategies are developed using best practices including decision science and strategies follow divisional minimum standards
Work with business line partners to ensure business strategies across customer management are consistent with the Risk Appetite Framework (a forward-looking, predetermined amount of credit and other risk that the Bank is willing to take)
Identify opportunities and recommend changes to business line strategies to ensure the Bank does not take on more credit risk than planned
Provide oversight for assigned countries/portfolios/divisional projects and share best practices for portfolio management strategies, while taking into consideration the local regulatory requirements and risk policies
Due Dilligence
As required participate on due diligences to assess the portfolio, current and future performance, and integration complexities
Team leadership
Interact with credit risk departments across International Banking to ensure all credit risk customer management strategies meet industry best practices and regulatory requirements
Lead team of credit risk professionals
Actively support career development of team
Contribute to the success of the Retail Risk Department
A minimum of five to seven years with an organization in the risk/portfolio management field, with a proven track record of success in leading and implementing change in the financial services sector
Strong project management and leadership skills to prioritize manage and implement a variety of competing initiatives, on a concurrent or staggered basis
Excellent communication and written skills complemented with solid deductive reasoning, sound judgement and creativity
Strong knowledge designing strategies for new account origination and account management and their respective account management / origination systems
Good knowledge of the International Bank's business objectives, strategies, overall products and services, policies, legal requirements, and internal operating environment
Knowledge of the Bank’s customer/business objectives, issues and challenges as well and the current trends and implications of the International markets
Strong knowledge in the use of SAS/Enterprise Miner or similar statistical software including the ability to apply advanced statistical techniques
Prior experience in a retail lending environment or credit risk management is preferred

GTF Aftermarket Non-fmp Customer Management Resume Examples & Samples

Lead a review of processes, systems and organization responsibilities that ensure all aspects of interactions with the customer and the aftermarket organizations are covered
Highlight where the existing business model, processes and systems are deficient in ensuring non-FMP GTF customers are adequately supported within the GTF aftermarket framework from EIS and beyond for all requirements including but not limited to warranty issues, engine induction, AOG coverage, repair ordering, etc
Propose solutions to the identified deficiencies by working with a cross functional team to synergize where possible with existing or proposed systems and process changes. Identify new system and process requirements as needed
Work closely with the GTF Aftermarket organization to plan, develop, test and incorporate the approved changes to processes, systems and organizational structure
Report out status of progress to the GTF Aftermarket steering team on a regular basis
Providing support to the General Manager of GTF in all aspects of establishing the required processes, and Contract negotiation strategies for the GTF Aftermarket Network for all Programs
Implementation of program management disciplines to effectively manage all change projects, identify and balance priorities, while ensuring the timely and effective delivery of objectives
E-business
Government Relations

Manager Customer Management Resume Examples & Samples

Conduct and compile credit risk assessments across International Banking to ensure compliancy with local, global and regulatory policies and requirements
Work with country business line partners and country relationship managers to ensure strategic priorities are consistent and aligned with Risk Appetite Framework
Manage credit risk strategies either directly or by governance and oversight across customer's credit life stage
Interact with credit risk departments across International Banking to ensure all credit risk strategies meet industry best practices and regulatory requirements
Monitor, assess and evaluate the performance and profitability of existing strategies and policies
Design and develop customer segmentations and credit risk strategies using sophisticated and empirically derived techniques. Leverage champion/challenger capabilities wherever possible to confirm assumptions and justify changes
Opportunities for involvement in special projects to drive improvement on existing strategies, processes and portfolio performance
Experience with credit risk policies and governance framework
Strong knowledge with statistical software packages (i.e. SAS, Angoss or equivalent) to perform data mining and to build credit risk strategies
Experience with credit risk decision systems (i.e. TRIAD, OMDM, TS2 or equivalent) is preferred
Proficient with use and/or development of credit risk scores and their applications
Project management skills to prioritize, manage and implement a variety of competing initiatives on a concurrent or staggered basis
Strong collaboration and teamwork skills
Ability to communicate effectively, both oral and written. High proficiency in Spanish strongly desired

Customer Management Analyst Resume Examples & Samples

Conducting a detailed segmentation analysis of all customer complaints ensuring that the appropriate level of segmentation is applied
Working in partnership with the MI and Marketing communities across Barclays to ensure that best practice is applied
Assessing current business practices and proactively seeking ways to improve operational effectiveness through the use of accurate customer information
Undertaking robust analysis of all complaint management data and presenting in an appropriate style to all stakeholders
Establishing and implementing strong data management practices across the customer journey
Experience in financial management and in working for a corporate blue chip organisation
Sound knowledge of Teradata, Sequel Server Analysis or SAS
A history of ensuring effective delivery within role and to a cross section of stakeholders
Ability to work and manage across complex organisational structures
The know-how to analyse complex data sets from disparate sources
Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome

Senior Customer Management Analyst Resume Examples & Samples

Responsible for both new and discontinued item maintenance. Requires vigorous follow through, ability to track and report progress to multiple contacts (supply chain, VMI and sales partners). Use of online publication tools both internal and 1Sync
Identify and develop collaborative opportunities to reduce costs or inefficiencies within both Hershey and customer supply chains. Works proactively with supply chain partners to identify supply chain improvements and coordinate process changes between Hershey and customer. Supports insight driven supply chain in development of customer joint business plan
Daily review of retail in-stock and inventory weeks of supply. Monitor and report on order statuses. Communicate issues and opportunities, and work with Hershey’s sales, customer replenishment, and distributor teams for resolution. Also, assist demand planners in development of customer forecast and corresponding supply plan, and assure timely, accurate set-up of new items
Monitor and communicate customer supply chain reliability performance through administration of vendor scorecard and service reviews. Communicate monthly performance with sales and customer supply chain management team. Develop plans for issues resolution and coordinate improvement activities. Track, review and communicate vendor compliance issues. Serve as liaison with customer on any supply chain issue
Perform ad hoc reporting for customer replenishment team and Hershey’s sales team. Utilize knowledge of SAP Order Management, Manugistics, PowerPoint, and Business Warehouse to develop reporting and presentation materials. Assists sales team in developing presentations for customer meetings and participates in customer meetings where appropriate
Provide analysis to measure Everyday Sales Program performance effectiveness and inventory productivity. Develop plans to improve out of stock situations and develop plans for improvement
Provide support to Hershey’s sales team and McLane with deal management, ad-hoc reporting and program data analysis
Knowledge of retail supply chain
Knowledge of customer forecasting and replenishment processes
Business process orientation, ability to apply process management principles
Advanced understanding of customer operations and customer requirements
Knowledge of the components of customer profitability
Ability to make and recommend effective cost vs. service decisions
Advanced analytical and problem solving skills
Broad understanding of Supply Chain Operations to the store level, including the Hershey Demand Planning and Order to Cash process
Advanced understanding of category management principles and the demand creation process
Basic meeting management skills
Strong team facilitation and team decision-making skills
Advanced computer skills including data entry, PC, Windows, database and spreadsheet
Strong understanding of information systems and system handoffs (e.g. SAP, TM, Manugistics, EDI, Data Synchronization)
Working knowledge of SAP, Business Warehouse, Cognos
Strong interpersonal communication skills, relationship management and collaboration skills
Strong follow-up skills
Strong presentations skills
Self-starter with ability to prioritize activities with limited direction
Education: Bachelor's degree or equivalent experience
Experience: Minimum 2 years of experience in Customer Service, Logistics, Business Management or related field

Customer Management Resume Examples & Samples

Assist management to formulate effective loyalty and retention strategies for all customer segments in order to meet assigned KPIs
Collaborate with different business units and channels for effective campaign implementation
Devise action plans to deepen customer relationship and generate higher revenue
Provide strategic and analytical support to facilitate effective measures of campaign performance

GPD Customer Management Head Resume Examples & Samples

Define the strategy and drive execution for rapid Mobile Enablement, APIs, Digitization
Drive the technical roadmap towards Web Responsive, Cloud, APIs, Omni-channel and device agnostic enablement
Drive adoption of CI/CD
Focus for this role is product development, delivery of technology based business critical solutions, standardization of platforms and processes, managing large teams in diverse geographies, off shoring and outsourcing, vendor management
Continue our drive towards a product centric organization creating product model principles, drive process standardization with consistent measures across all teams
Continue to leverage and ensure alignment with the Cross Product Architecture groups
To deliver our commitment to the Board relative to speed of implementation across the globe “Build globally –Deploy locally”
To improve our interaction model and provide greater clarity and accountability between build and deploy/run teams
Improve timeliness in decision making across teams
This position will lead the Customer Management team on the Product Solutioning and Development of 20+ Assisted Channel applications for Sales, Acquisitions and Client Servicing globally
Responsible for the Analysis, Design, Delivery and Implementation of these applications
This group has twin responsibilities – a) on-going delivery of capabilities and maintenance of this platform for our markets globally and b) major driver of the migration of our platforms to NextGen
Ensure delivery of required product capabilities on schedule with quality using common methodology
Drive disciplines in the area of Financials, SDLC, Billing and Program Management
Maximize global product re-usability and speed to market
Own controllership for budget and compliance with all regulatory standards
Focus on culture, communication and alignment across all GCT teams
Support our Resource Strategy efforts in partnership with GCT Strategy and Planning
Manages Cross-Sector initiatives for Customer Management Organization
Ensures that the organization is defining and implementing systems that are aligned with the strategy and goals
Minimum 15+ years of experience preferably within an international technology organization
Demonstrated experience in Project Management principles and software development lifecycle practices and methodology
BS/BA degree or equivalent combination of education/experience
Hands-on knowledge of Project Management practices, principles, and tool-sets
Delivery of high-quality strategic large-scale projects/releases
Ability to manage senior staff as well as manage staff remotely across multiple locations
Thorough understanding of the financial services industry and Operations organizations
Strong Leadership, Communication, organizational skills
Demonstrated ability to drive cultural change across a diverse landscape
Experience running an application development organization a significant plus
Demonstrated track record and ability to influence external organizations
Has led Governance and Prioritization processes
Ability to communicate at executive levels both in writing and verbally
Self-directed, motivated and managed; ability to deal with imperfect information, decision and drive to successful conclusions
Ability to handle constant pressure and juggle multiple demands
Flexibility with travel
Demonstrated ability to work across organizational boundaries and geographies
Excellent relationship management skills with business units
Business Analysis expertise
Solid IT business management (planning, organization, finance, human resources, etc.)
Strong risk management and ability to look beyond to the next set of challenges
Great at mentoring, coaching as well as being a diversity champion
Demonstrated ability to work with a Team of executives for common purpose
Dynamic, engaging style with excellent written and oral communication across different audiences and levels
Self-directed, effective at prioritizing tasks, managing time, organizing people and getting things done
Excellent organization skills; must be able to manage disparate tasks, project plans and ad-hoc teams without solid lines of authority
Strong analytical, strategic thinking and communication skills - must have ability to synthesize, develop and present clear and concise recommendations
Collaborative and team player, ensuring overall business success
Exceptional influencing skills with sound judgment and decision making skills

Customer Management Assistant Analyst Resume Examples & Samples

Support strategic marketing plan development, including spreadsheet analysis and presentation preparation
Support the Customer Team in setting up and monitoring local programs and activities including journal entries and analytical reviews to ensure results are accurate
Prepare Customer View reporting and scorecards each period to present to Finance and Sales for key customers
Ensure full understanding and support of compliance requirements
Perform adhoc requests as required
Results oriented, able to complete assignments in a timely & acurate manner
Work with cross-functional teams
Bachelor's Degree in Finance, Accounting, Business, or related field
3-5 years of analyst experience
2+ years of experience in Accounting or Finance function
Expertise in Microsoft Office (Advanced in Microsoft Excel/Powerpoint) with the ability to quickly learn various in-house software applications
Ability to quickly resolve issues and develop relationships
Strong analytical, processing and problem solving skills
Ability to work and set priorities independently

Lead Specialist, Customer Management Resume Examples & Samples

Deliver results that are in line with expectations and customer/business objectives
Foster a culture of innovation in the end to end process design, challenge existing processes, technologies and systems to continuously seek ways to do things better in order to achieve business/project objectives and drive greater efficiencies for the business
Champion change across the business and within the process, managing operational and organizational change for business excellence and growth, as well as engaging others in new ways of working, innovation and performance to enhance value and commitment
Engage effectively with the business, building sustainable relationships
Analyze and design new business processes
Work with the business architect and other planners to assess current capabilities and identify customer requirements
Work with the other team members and business to define metrics and performance goals
Serve as a resource for the change enablement team as they evaluate training and performance support needs and design the training and performance support products
Lead all tactical activities related to the customer process roadmap as directed by the Director, Customer
Understanding of data driven analytical and problem solving techniques, drawing out key messages from complex data sets, ideally applied in a process/performance monitoring environment
Preferred understanding of the energy sector, policy, procedures, regulatory issues and long term internal/external influences (governmental, regulatory, communities, employee relations, media, agencies…)
Sufficient knowledge and experience of one of the key business functions to be able to demonstrate credibility whilst working closely with business function experts, holding others to account and challenging ways of working
Wide ranging knowledge of relevant project management methods and significant experience managing project teams with cross-function projects for a large, complex organization, enabling teams to operate innovatively, effectively and efficiently
Supervisory / managerial experience together with effective communication skills in order to work with business and support functions to re-design business processes
Track record of developing successful, long-lasting relationships across the business to drive forward change initiatives
Passionate about customer experience and helping the team to achieve its vision
Confident and able to challenge behaviors and issues
5-7 years minimum Job Related Equivalent Experience
Six Sigma and / or LEAN trained (desirable)

Customer Management Director Resume Examples & Samples

Develop strategic direction with the customer and CCBCC that delivers financial and market share goals, as well as both KO and CCBCC strategic initiatives
Drive positive, collaborative relationships at a senior level as well as colleagues with Large Store customers, ultimately creating opportunities that drive revenue and DNGP
Create positive and frequent interaction with all other internal departments impacted by your customers

Customer Management Internship Resume Examples & Samples

Analyzing BAT’s and competitors’ performance to generate key insights
Conducting promotional and sales planning per brands and customers
Preparing presentations for internal and key account business meetings
Organizing customer fairs to further strengthen relationships with Key Accounts
Driving various strategic projects to bring in order to positively influence BAT’s volume, market share and profitability
Bachelors or Master’s degree, preferably business, economics or natural sciences
Fluent in German & English, French is a plus
Drives and owns results, seeking challenges
Very strong analytical skills
Attention to detail and great team player

Customer Management Admin Resume Examples & Samples

Candidates must have 2 years previous Administrative Assistant work preferably in a sales environment
High level of proficiency in Microsoft Office applications, including advanced knowledge of Excel, PowerPoint & Word
Strong communication skills both written and verbal
Basic to intermediate math skills to calculate sales data and create reports
Ability to prioritize and handle multiple tasks and be detailed oriented in a fast paced environment
Ability to work independently, while possessing the flexibility to assist others

Customer Management Analyst Resume Examples & Samples

Category Analysis - Provide category analysis to assist the Customer Developmet Manager with information for customer presentations and/or account planning
Conduct retail store audits to troubleshoot problems and monitor competitive activity
Brand Strategies/Priorities – Understand brand strategies & priorities. Learn to initiate & synchronize brand strategies/priorities with customer strategies. Assist in achieving flawless execution of product initiatives
Communications – Clear communication of information and strong interpersonal skills will bring synergy to functional team
Colgate Business Planning (CBP) Process - Work with Account Managers to provide information to aid in development of effective account plans, and follow-up on execution of the approved plans
CBP- Working knowledge of CBP process and tool
Knowledge of HUB/Customer Execution
Promotional Analysis – Provide information to determine the effectiveness of promotions through post-analysis, and make recommendations for continuous improvement
Provide monthly category/brand updates
Focus on the basics: market shares, retail pricing, trade support, distribution, market growth/decline on a national basis, then by retail environment and customer
Monitor category/segment/retail environment trends to assist in brand planning
Evaluate sales, distribution and trade support of new products, re-launches and test markets
Provide assistance to Customer Development Managers on everyday business needs

Customer Management Clerk Resume Examples & Samples

Manages assigned customer orders and provides customer service while acting as a champion for the culture of the company
Fields inbound phone calls through a queue system to receive orders, address service questions, and offer customer service
Fields inbound communications that come into the Order Fulfillment mailbox. These emails will include orders, questions, suggestions, voice mail messages, updates from carriers, etc
Processes orders, verifies each part of the order and confirms order back to customer, broker or account manager
Responds to inquiries; investigates issues and provides summary documentation; reviews with management; follows up as necessary
Works directly with other teams to insure no service gaps including shipping, transportation and planning groups
Serves as a liaison for the customer and the company. Offers a one call option by being the person that can address all questions from a customer or get to a correct person that can
Helps promote accountability to the customers, field sales, other teams and themselves
May perform other duties as required

Director, Customer Management Resume Examples & Samples

Collaborates with supply chain personnel, distributors and sales associates to improve customer service and business productivity
Directs and leads ongoing continuous improvement initiatives to provide consistent and sustainable system and staffing efficiencies as we strive for optimal customer service
Key leadership role in the development of a Customer Centric Service model and ensure strategy is aligned with Sales and Supply Chain objectives
Must have sales reporting software experience with programs such as Margin Minder and Microstrategy
Must have strong analytical and problem solving skills; ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to respond to common inquiries or complaints, varying writing style to meet needs and or speaking clearly and persuasively in positive or negative situations
Ability to read, analyze, and interpret common technical journals, synthesizing complex or diverse information
Managing projects and communicating changes and progress
Ability to exercise discretion while managing confidential information
25% travel for business purposes

Customer Management Senior Manager Resume Examples & Samples

Master's degree preferred
5 years minimum CPG sales experience (Kroger or National account experience preferred)
Self starter/Agile learner
Systems experience (Kroger, SAP, IRI) and strong excel capabilities
Field sales and/or retail execution preferred
Supply chain or Demand forecasting experience a plus
Direct report experience a plus
Strong ability to wire with customers and work in a matrix fast paced environment
Strong communication and presentation skills (especially with Sr. Leadership)
Competitive spirit

Customer Management Director Resume Examples & Samples

Develop strategic direction with the Customer and CCBCC that delivers financial and market share goals, as well as both KO and CCBCC strategic initiatives as it relates to Circle K
Develop, educate, support and communicate with Customers and Customer Management Teams to ensure first in class execution of Circle K directives
Drive positive, collaborative relationships at a senior level as well as colleagues with Convenience Retail customers, ultimately creating opportunities that drive revenue and DNGP

Customer Management Senior Account Manager Resume Examples & Samples

Exceed annual net revenue ($250MM), profit and share targets
Proactively identify recommendations throughout the year to address any net revenue, profit, trade and/or share gaps. Offer solutions based on shopper insights data and fact-based analysis
Penetrate and maintain an active relationship and dialogue across all levels of Walgreens
Develop persuasive and fact-based selling presentations anchored upon consumer, shopper, category and competitive insights. Ensure plans are aligned with Walgreen's strategic and tactical imperatives
Lead the development, sell-in and execution of Walgreen's Joint Business Planning process to deliver accelerated growth, market share growth and brand-specific strategic initiatives
Communicate customer plans to appropriate cross functional support teams in a concise and timely manner to maximize execution and sales potential (Retail, Finance, Logistics and Customer Service Teams)
Effectively manage all areas of business responsibilities, including but not limited to, weekly forecasting, customer financial services accounting, monthly period reviews, customer service opportunities, Business Unit, Bottler, and Retail communications
Lead Walgreen's Category Reviews leveraging shopper and consumer insights to deliver against strategic objectives for respective beverage brands
Demonstrates thought and influence leadership. Possesses a can-do attitude and drive for results
Bachelor's Degree; Master's Degree Preferred
Minimum 5 years sales experience successfully calling on CPG customer. Category Management background is also preferred
Proven ability to successfully lead and influence individuals and teams
Shopper Insights, Category Management and/or Shopper Marketing experience
Analytical orientation with solid understanding of financials, including how sales decisions impact net revenue and customer P/L
Excellent sales, problem-solving, and communication (verbal & written) skills
Highly motivated individual with strong strategic customer leadership, influence and negotiation skills
Strong analytical, PC and technical skills
Strong collaboration and teamwork skills needed to work across and within on highly matrixed customer team

Customer Management Senior Associate Resume Examples & Samples

BA/BS degree preferred
Strong organizational skills, detail-oriented and ability to multitask
Problem solving, issue resolution and prioritization skills
Proven track record with customer service
SAP experience
Previous experience in a CPG and/or food manufacturing environment

Customer Management Assistant Analyst Resume Examples & Samples

Support and contribute to the achievement of Sabra's sales growth and help improve the customer experience through SAP, LEAN and visual data enhancements via Qlik and Tableau
Support on-time delivery and identify and resolve transportation issues and preset appointments for customers
Lead cross-functional communications with various departments within Supply Chain to gain alignment and support order execution
Monitor and report baseline customer service key performance indicators (KPI), including product availability, order fill rate, order -to -delivery and promotional analysis
Identify negative trends and collaborate with planners, production and transportation to create visibility and increase support the customer "white glove treatment"
Identify cost reduction opportunities and efficiency improvements within the customer base, logistics and/or business unit and align with leadership on implementation strategy
Make recommendations for process improvements in order to drive efficiencies
Analyze data and recognize trends that impact the supply chain in support of continuous improvement
Provide analysis and recommendations to managers and supervisors in support of account specific initiatives
Due to the ever-changing environment of our customers and the PepsiCo organization, responsibilities may change as a result of the business needs, and are not limited to this job description
Basic to intermediate MS Office skills (Excel, Word, Outlook)

Senior Director, Customer Management Resume Examples & Samples

This position will establish strategic partnerships with key customers and develop TCCC Value Proposition including our “Total Beverage Solution.”
Understand customer’s business and tailor a complete set of solutions to address the needs of each customer’s unique shoppers, brand and operations
Establish and monitor JBP process with customers, Bottling system and CCBCC to ensure delivery of business expectations
Develop on going communication process with Bottling System leadership; acting as a thought leader for our company and to enusre alignment and delivery of bottler initiatives
Plan and continuously evaluate talent and team structure to deliver business objectives and drive efficiency; ensuring personel and team development through active coaching
Collaborate with internal and external stakeholders to create increased demand for our products with innovative solutions that drive value and increased margin $'s
Drive positive, collaborative relationships at a Senior level with customers, with the ultimate goal of creating opportunities that drive revenue
Represent CCBCC on Regional Commercial Leadership Committee and provide leadership and decision-making for TCCC system
Establish cross functional relationships with internal CCBCC Departments including PRGM, MUVP’s Sales Operations, Marketing Accounting, Demand Planning, Distribution and other Customer Management Senior Directors and Teams

Manager, Customer Management Resume Examples & Samples

Drive the development and execution of quality, customer-centric communications to ensure consistency with CIBC branding
Ensure competitive growth and product-specific programs support the achievement of CPD’s client satisfaction objectives
Contribute to the delivery of a formal one-year plan with monthly and quarterly updates
Work collaboratively with the Acquisition, Partner Management, and Product Development teams to ensure effective migration of cardholders and to achieve the overall CPD revenue plan
Provide analysis and input to financial forecast recommendations for travel, cash back and/or everyday product portfolios as assigned
Work effectively with the Card Product Finance and Risk teams to ensure that key business metrics are being met

Senior Customer Management Account Manager Resume Examples & Samples

AOP and Business Results Leadership Accountable to deliver Volume, NOPBT, Share, and Net Revenue Plans for Albertsons-Safeway banners
Drive Execution ( Features, Displays, Assortment, New Items, Shopper Marketing Opportunities) ·
Develop activation calendars with Account Manager to drive execution that delivers AOP
Drive impactful shopper marketing programs that have scale, are repeatable, & improve efficiency and effectiveness in market
Manage all field touch-points with respect to B.U. AOP and execution
Developed and champion incremental funding requests
Develop, Champion & Manage "Big Bets" that will drive attainment of sales objectives
Manage compliance to Strategic Role of Trade for all NAN beverage brands with the Division
Develop Customer Specific Marketing programs to leverage opportunities available to NAN Beverage
Build and execute against plans to address gaps identified through customer / marketplace feedback Lead field engagement
Bachelor's Degree, MBA preferred
5-10 Years Field/ Account Sales experience preferred
Strong analytical skills with some P&L and/ or Insights experience, proven ability to compile and interpret sales and other relevant business data
Strong written and verbal communications skills, leadership, project management, negotiation, and thorough understanding of B.U. strategy best practices

AVP, Customer Management Resume Examples & Samples

Partner Retail Distribution and other stakeholders in developing targeted multi-channel engagement (call leads, eNotes, and alternate channels) with Retail customers
Understand & manage the process of call leads & personalized eNote communications centrally (leveraging on persona, ecosystem, products, event triggers & business rules)
Formulate, plan, execute & track campaigns from an end-to-end perspective and provide timely feedback to stakeholders
Ensure monthly eNote plans are detailed after discussion with stakeholders (Distribution, BA & Products)
Set up campaigns/requests in the Integrated Marketing Operations (IMO) system on a quarterly and ongoing basis
Monitor leads consumption, performance ad campaign response/ investment & insurance conversion rates and share learnings with stakeholders, tweak and improve

Senior Manager, Rems Customer Management Resume Examples & Samples

Review budgets to ensure profitability levels are attainable and respond timely to budget review prior to finalization
Provide oversight to the program managers to ensure program profitability is being reviewed monthly and action plans developed and executed for areas of improvement
Develop subject matter experts on the product line, customer programs and marketplace
Ensure project meetings are effectively planned and organized to include cross-functional project teams
Establish clear project success criteria for McKesson, customers and vendors
Represent project at meetings and manage relationships with project stakeholders, including internal and external clients and vendors. Inform stakeholders of progress and issues and manage expectations on all aspects of the project
Manage critical path to ensure schedules are met. Analyze actual performance against plan and review with team and management. Manage agreed upon adjustments consistent with project objectives
Arbitrate and resolve conflict and ambiguity. Identify and track status of issue resolution and risks to ensure cross-functional areas are driving timely resolution. Appropriately escalate risks and unresolved issues to Sr. Management
Close out project. Lead post-implementation review, identify lessons learned and successes, develop a process improvement plan, and communicate to management
Adhere to PMO standards and processes
Prior healthcare service experience with an emphasis in REMS, FDA, and/or healthcare regulatory services
Prior budget and program profit and loss responsibility
Collaborative, able to interact effectively with people from different disciplines and varying degrees of technical experience in all levels of the organization. Strong interpersonal, listening and team building skills
Demonstrated ability to multi-task and work in a self-directed environment to meet critical deliverable dates
Proficient in the discipline of Project Management. Ability to adhere to standard methodologies and processes
Intermediate to advanced skills in Excel, MS Office Suite, and PowerPoint

AVP / Senior Manager, Customer Management Resume Examples & Samples

Roll-out and evaluate product cross-selling and other portfolio growth campaigns in order to improve customer profitability and product penetration rates
Support regional initiatives with local adaptation and ensure seamless execution and comprehensive tracking and learning
Ensure the team manage & scrutinize marketing expenditure and ensure cost efficiency
Ensure proper and seamless flows and processes are in place and coordinate with internal units and front line before program launch for both acquisition and portfolio campaigns
Ensure operations, workflows and processes are compliant with regulatory and company standards & guidelines
Cultivate with Product teams, Branches, Customer Center, CBBO and CE to ensure delivery of customer-centric solutions, segment pricing and priority service standards
Adhere to the Bank’s policies, standards, operations guidelines/procedures, security and internal control measures and comply with the Ordinances and Code lay down by the Government and the related regulatory authorities
Maintain adequate control to monitor and review regularly and frequently the competence of their staff so as to ensure that their staff members remain competent for their role, taking into account changing circumstances. Review will be conducted in Mid Year / Full Year Performance and Development Review

AVP, Customer Management Resume Examples & Samples

Organize customer event to support Consumer Banking Group business (TPC & Treasures acquisition & festive events)
Manage customer loyalty program, retention program for enhancing customer adherence
Facilitate collaborations across business units
Drive the testing & roll-out of different Customer Journeys
Source new partnerships to feed our ecosystem
Oversee the Customer Engagement team and ensure all client-facing events are running in a compliance way
Implement relevant controls & measures for dealing with external partners

Customer Management Analyst Resume Examples & Samples

Minimum of 2-3 years of previous food and beverage sales experience - CPG preferred
Analytical Skills: ability to understand and translate performance, identify opportunity & risks, and adjust plans
Communication: strong communication and collaboration with BUs, broker, distributors, and internal functions
Time Management/Organization: solid capability to manage and prioritize schedule
Technical: strong PC and technical skills (.XLS and .PPT skills a must) and willingness and ability to learn/quickly adapt to other internal/external support systems
Strong Change Management Skills: follow up, follow through, accountability, and sense of urgency
Flexibility and forward thinking to work in a new and changing environment with broker, distributor, customers
Ability to provide new ways of approaching situations and developing new efficient solutions for channel
Independent & motivated individual; ability to receive direction and convert into an action plan
Develops strong relationships/partnership for overall success of the team & customer
Develop and implement detailed accurate forecasts for demand/supply team
Business & financial acumen
Representative at identified distributor trade shows as necessary for the channel
Ability to travel 10- 20% of the time

Customer Management Specialist Resume Examples & Samples

Proactive attitude
Planning and organizing skills
Resistant to deal with stress
Service oriented
A creative thinker with a pragmatic mindset and solution oriented
Result oriented
Strong sense of ownership
Highly assertive
Accurate and disciplined