Customer Svc Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer svc job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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SN
S Nitzsche
Sandra
Nitzsche
24535 Emma Throughway
New York
NY
+1 (555) 615 6112
24535 Emma Throughway
New York
NY
Phone
p +1 (555) 615 6112
Experience Experience
New York, NY
Customer Svc Rep
New York, NY
Murray LLC
New York, NY
Customer Svc Rep
  • Receives and reviews customer inquiries and requests, and makes recommendations for potential improvements to communications
  • Work with Clinical Manager to oversee vent follow-up program
  • Schedule and develop tracking mechanism for all studies to assure study is complete and equipment is picked-up
  • Provides accurate pension plan information and answers to inquiries from internal and external customers regarding the state pension plans
  • Provides quality customer service to all customers
  • Reviews PARIS and call center account data and customer profiles to assist with customer inquiries
  • Check all paperwork from customer service for accuracy and thoroughness
Detroit, MI
Intmd Customer Svc Analyst
Detroit, MI
Von and Sons
Detroit, MI
Intmd Customer Svc Analyst
  • Fail Management- Review and notify customers of failing trades. Work closely with the customer’s executing broker to identify and resolve issues facilitating settlement
  • Customer Service: Work closely with the customer on any operational issues related to their account, including settlement issues, Principal and Interest questions, and corporate action issues
  • Workflow management and development of reporting capabilities to ensure clear visibility on deals and pipeline
  • Take end to end ownership for new trade service deals. Provide regular updates to both customers, and Citi management
  • Ensure ongoing review of procedures and implementation of process improvements
  • Work closely with other areas within Operations to resolve trade break related issues
  • Provide a seamless hand-off to processing and customer service once the customer is successfully implemented
present
New York, NY
Assoc Customer Svc Analyst
New York, NY
Schroeder-Boehm
present
New York, NY
Assoc Customer Svc Analyst
present
  • Indexing daily casework to fellow colleagues using the STaRS system
  • Provide superior service and timely resolution for complex issues
  • When Level 1 can’t fix an issue Level 2 will be called to assist
  • Assist users with inputs or creating reports in CitiDirect
  • Prioritize and coordinate daily workflow to ensure operating efficiencies are achieved, productivity levels are met and metrics reflect quality delivery
  • Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures
  • Primarily help users trouble shoot or fix issues they are having with or getting into CitiDirect
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Massachusetts Amherst
Bachelor’s Degree in Business
Skills Skills
  • Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities
  • Knowledge of relevant software computer applications and equipment;Knowledge of customer service principles and practices
  • Demonstrated proficiency in typing and grammar
  • Ability to speak and write clearly and accurately
  • Effective listening skills
  • Proper phone etiquette
  • Three (3) years of experience in a high volume Customer Service call center environment or in a related water industry area. Related experience may be customer service or water purification or a combination of both Knowledge of customer service principles and practices
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15 Customer Svc resume templates

1

Assoc Customer Svc Analyst Resume Examples & Samples

  • Level 1 main responsibility is taking the phone calls from users of CitiDirect
  • Investigate a wide variety of Electronic Banking issues for CDS applications which include: Custody Reporting; Transaction Manager; Intram Cash, Message Manager, Fund Services Reporting Entitlements, Market Guide, Cain and Etc
  • Primarily help users trouble shoot or fix issues they are having with or getting into CitiDirect
  • Assist users with inputs or creating reports in CitiDirect
  • Phones are to be manned constantly between the hours of 8am -6pm EST
  • When Level 1 can’t fix an issue Level 2 will be called to assist
  • Business Knowledge
  • Client Support
  • Compliance
  • Documentation
  • Systems Support
  • Technical Responsibilities/ Capabilities
  • Training
  • Citidirect exp is a Plus
  • Bilingual Spanish a must
2

Intmd Customer Svc Analyst Resume Examples & Samples

  • Take end to end ownership for new trade service deals. Provide regular updates to both customers, and Citi management
  • Provide the customer with all necessary documentation information to meet Trade legal requirements
  • Co-ordinate closely with Customers/RMs/Product Management/Legal to get all legal documentation requirements completed for trade service product offering
  • Review documentation received from customer for completeness and to ensure provided/signed in an appropriate format according to the signature authority given by the customer. Arrange for lodgement and verification of signature(s) on documentation as required
  • Monitor documentation deferrals i.e. where a transaction has been issued without original underlying documents, to ensure that originals are received within the required timeframe
  • Liaise with customer/legal/trade advisory/correspondent banks/branches on review of guarantee texts and protective wordings where necessary
  • Arrange to have Corporate Deposit Deeds registered with the relevant authorities, where appropriate
  • Liaise with RMs/Product team to ensure that credit lines, customer pricing structure and CADD are in place
  • Work with the Operations / Entitlements teams to set up the customer on required systems (such as Citidirect/Intralinks/Bolero), and provide/arrange system training, where required
  • Provide/arrange customer system demos as necessary and presentations to prospective new clients as well as to RMs/Sales team as required
  • Validation and delivery of completed build requests to the build teams (CitiDirect, Intralinks, Bolero),
3

Customer Svc Intmd Analyst Resume Examples & Samples

  • Primary day-to-day focal point of contact for the Federal Reserve Bank of New York
  • Responsible to follow up on Out of Standard cases
  • Cross train on specific products or procedures
  • Trend and analyse opportunities for client experience optimization, process efficiencies and risk mitigation
  • Identify and implement process improvements to reduce operating deficiencies and improve productivity across products and client services
  • Engage partners to focus on issues and opportunities that differentiate Citi in the view of our clients as an excellent service provider
  • Act as liaison with internal and external cross functional partners to deliver an excellent client experience
  • Proactively ensure all transactions are executed in a timely and accurate manner to provide superior service
  • Through proactive engagement understand the client’s service needs and gaps while delivering global consistency
  • Assist with the review of PCM documentation
  • Create reports for internal and/or external distribution by understanding the needs of the clients
  • Participate in short and long-term projects as well as testing of new features/functions
  • 3 – 5 years of business or banking related experience
  • Bachelor’s degree is a plus
  • Experience with Cash Management products preferred
  • Knowledge of the business and the upstream and downstream influences
  • Understanding of the product and process that they support
  • Aptitude for utilizing reporting tools, applications and STaRS experience a plus
  • Proficient in using Microsoft Office applications
  • Excellent written and verbal communication skills to interact with both internal partners and external clients
  • Strong client focus and sense of ownership
  • Detail oriented and good organizational skills
4

Assoc Customer Svc Analyst Resume Examples & Samples

  • Improving processes to meet client needs
  • Indexing daily casework to fellow colleagues using the STaRS system
  • Administrative functions (emails, phones, fax)
  • Focus on one touch resolution for all requests either by phone or email
  • Multitask through phone calls and Program Administrator’s requests
  • Gather information and lead client through diagnostic procedures to determine source of errors
  • Influence the client to ensure their program operates optimally for both them and Citi
  • Experience of managing and developing client relationships
  • Operational/Customer Service experience
  • Strong MS Office and system skills, TSYS knowledge a plus
5

Senior Customer Svc Rep Resume Examples & Samples

  • Superior analytical / creative thinking skills
  • Ability to assess complex processes and issues and deliver practical solutions
  • Technological Proficiency / Knowledge is a plus: Advanced Navigation Skills within the product proprietary systems that support the business across the region
  • Planning and Organizing - Capable of organizing several complex tasks effectively in order to accomplish goals and meet deadlines
  • Communication: Effective telephone and written skills ncessary to interact both internally and externally with senior level professionals
  • Accountable, Achieving and Driving Results orientated
6

Buck-customer Svc Rep Resume Examples & Samples

  • Provide information and resolve any issues pertaining to callers questions / concerns with courtesy and professionalism
  • Perform, track and log all transactions performed related to participant across multiple plans as well as multiple clients
  • Validate the authenticity of documents provided
  • Data Entry into Eligibility Insight system with accuracy
  • Imaging client’s participant information for storage retrieval by the client
  • Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume
  • Attend all departmental meetings and training classes required
  • Responsible for client information confidentiality
  • Securing client information according to Personal Health Information (PHI) regulations
  • Follow escalation protocol
  • Keeping managers apprised of status of assignments and issues
  • Participate in special projects or assignments as instructed by supervisor
  • 1 – 2 years of related work experience in insurance administration
  • Detail oriented and good organization skill
  • Strong organizational and time management skills
  • Excellent telephone manner/presence for client contact
  • Self-starter and good problem solving skills
  • Ability to work in a multi-task environment
  • Strong computer skills
  • Takes initiative
  • Ability to work on a team
  • Handle escalated phone calls
  • Fluent in Spanish – not required, but would be a plus
7

Customer Svc Associate Resume Examples & Samples

  • This is typically an entry level position and incumbents have up to two years of experience
  • Limited knowledge of the organization, products and/or services
  • Basic MS Office skills
  • Good verbal and written skills
  • Ability to work under pressure and remain flexible to changing schedules and demands
  • Ability to apply common sense, understanding and problem solving
8

Senior Mgr-customer Svc Resume Examples & Samples

  • Manage and motivate Sales Operations Team - coach against objectives, manage workload, recruit and hire qualified applicants, continuously train team
  • Develop and Maintain Sales Operations Team policies and standards; continuous process improvement
  • Interface across departments for knowledge input and represent the team in project management or company initiatives
  • Address and resolve escalated internal and external customer queries or complaints
  • Communicate regularly interdepartmentally and with Sales Operations Team about business initiatives
  • Manage and motivate Sales Operations Team - coach against objectives, manage workload, manage Onboarding program, recruit and hire qualified applicants, continuously train team
  • Minimum Three (3) years’ experience managing individuals
  • Minimum 3 years of experience working for a telecommunications, carrier and/or supporting sales operations function
  • Project Management experience. Ability to manage multiple projects, strong influencing & negotiating skills
  • Requires strong organization and communication skills, attention to detail, ability to multi-task, solve problems, secure buy-in & commitment from cross-functional peers and superiors, and drive results
  • Expert level user skills in MSWord, Excel, Powerpoint, Outlook
9

Spec-customer Svc Resume Examples & Samples

  • Actively listen to each customer with patience and courtesy
  • Use your troubleshooting and problem-solving skills to come up with solutions
  • Use your great communication skills to resolve customer's device, billing and service concerns
  • Excite customers about how new solutions can positively impact their lives
  • Build customer relationships-earn their loyalty and trust by being polite and helpful
10

Tier Customer Svc Assistant Resume Examples & Samples

  • Provide exceptional customer service to home-owners via in-bound telephone, email, fax and written correspondence
  • Provide customers with referrals to other UTC business units for such as Kidde, Carrier Transicold, Carrier Commercial Service, etc
  • Communicate and escalate more complex customer issues to upper management
  • Provide guidance and assistance (informal mentorship) to Tier 1 contract employees
  • Experience with CRM (Customer Relationship Management) and telephone tools preferred
  • Must be able to accurately type at least 25 words per minute
  • Must demonstrate excellent customer service skills including professional phone etiquette
  • Must demonstrate use of proper spelling and grammar
  • Solid written and oral communication skills
  • Ability to follow standard work processes and instructions
  • Experience with Microsoft Word and Excel
  • Work schedule is 8:00 am EST to 5:00 pm EST, but may change occasionally depending on business need; must be willing to be flexible in order to provide adequate coverage for co-workers on vacation or other absence
11

Contact Ctr Customer Svc Mgr Resume Examples & Samples

  • Five to seven years of customer service experience
  • One to three years of management experience
  • Strong customer service skills and ability to handle difficult customer calls
  • Well-developed problem-solving and negotiation skills
  • Effective selling, cross-selling, and referral skills
  • Advanced knowledge of operational functions, systems, policies and procedures of assigned area
  • Broad understanding and practical application of applicable laws and regulations
  • Proven leadership and management skills
  • Excellent interpersonal, verbal and written communication skills
12

Associate Customer Svc Rep, PI Resume Examples & Samples

  • Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line
  • Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary
  • Processes policyholder transactions accurately and within Customer Response Center established time standards
  • Interprets policy contracts to insured based on knowledge of Personal Insurance auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. For features or products outside of auto, escalates the policyholder to the appropriate team
  • Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements. Places policy in follow-up and ensures adherence to arrangements specified
  • Utilizes on-line reference materials to provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements
  • Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet
  • Supports and participates in office or department programs and contests
  • Associates degree in a business related field or a minimum of 6 months related work experience is required
  • Customer Service experience preferred
  • Excellent communication and interpersonal skills are required
  • Personal Lines producer insurance licenses required upon hiring and training
13

Assoc Gold Customer Svc Rep Resume Examples & Samples

  • Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes
  • Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business
  • Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
  • Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
  • Maintains and tracks accurate data in various computer systems
  • Exceptional customer service skills and focus
  • A high level of proficiency and experience in a Windows based environment
  • Ability to learn and apply new information quickly and to interpret insurance needs and offer appropriate solutions to customers
  • Ability to easily multi-task
  • Strong listening and communication skills and the ability to use influencing skills
  • Ability to type at 25 words per minute
  • Successfully pass the licensing exam following company provided licensing training
14

Assoc Customer Svc Rep Resume Examples & Samples

  • 3 years+ Experience in Customer Service environment such as a call center or a Physician Office; Required
  • 1 year+ Experience working in a Coordination or Interview Scheduling intensive position; Plus
  • Effective keyboard skills; able to navigate within a computer/systems-dependent environment without assistance; previous experience in a windows-based computer environment; Preferred
  • Microsoft Outlook proficiency; Required
  • Effective organizational skills and ability to manage multiple tasks; Required
  • Ability to work in a team based environment; Required
15

High Touch Customer SVC Rep Resume Examples & Samples

  • �Responsible to be a SME on 10-15 customer accounts, which includes attending customer business reviews and partnering with Account Services Manager to ensure both seamless launch and support
  • �Responsible to understand eStore set up, which is customer specific and share information as needed with peers
  • �Update customer specific account notes and other content on Knowledge Management tools as needed
  • �Provide primary customer support through a variety of contact methods
  • �Manage programmatic promotional orders and support special projects such as bulk order placement and contacting customers to inform them of closeout merchandise, liquidate dead or in-house inventory
  • �Professionally intake, analyze and resolve issues and service failures through execution of corrective action and/or coordination of cross-functional communication and take proactive measures to prevent recurrence
  • �Partner with Account Services to facilitate requests for new program item adds and changes and eStore updates
  • �Plan and prioritize a high volume of tasks in order to meet customer-driven deadlines
  • �Provide timely communication and follow-up to external and internal customers throughout the various stages of an order lifecycle (quotation, proofing, manufacturing, fulfillment and delivery)
  • �Collaborate and plan with other business partners and customers to ensure programs are managed effectively in order to enable retention and growth opportunities, contribute to company revenue goals by identifying and making upsell offers and meeting or exceeding upsell and cross sale goals
  • �Maintain up-to-date information and reports to capture critical business intelligence
  • �Consistently Meet or exceed Quality, Customer Satisfaction and productivity goals
  • �Understand and carry out processes, utilizing necessary systems/applications needed to effectively support business needs and meet required SLA’s
  • �Contribute to company revenue and margin goals through accurate order placement, identifying and making the upsell offer, and use of sound judgment in determining when to issue a credit
16

Customer Svc Specialist, Sat-plano Resume Examples & Samples

  • Provides exceptional customer service by responding promptly to all inbound calls or written inquiries regarding all personal lines policies
  • Builds rapport with each customer, both internal and external, and actively listens and responds to requests. Works to retain policyholders who inquire about canceling through open listening, negotiating, and policy review of customer issues
  • Support sales initiatives and sales personnel as appropriate. Assists sales with building strong customer relationships and makes recommendations for improvements
  • Proficiently utilizes on-line reference materials to provide confident, accurate, and efficient. Develops and maintains product, procedural and technical systems knowledge. Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary P&C license
  • Coaches Service personnel on customer satisfaction skills and allocates and monitors daily workflow. Monitor WIP and office controls. Research and resolve backlogs. Provides performance management feedback and assists Service Manager with team building and conflict resolution. Enthusiastically supports and pilots new initiatives within the department. Acts as a leader within the department for supporting change and office or department programs and contests
  • Ability to work in varying work environments serving various roles
  • Minimum of 6 months as a senior customer service rep or 3 years of external customer service experience within the insurance industry
  • Associates degree preferred
  • Personal Lines producer insurance license required upon hiring and training
17

Customer Svc Specialist, Sat-springfield Resume Examples & Samples

  • Demonstrates advanced understanding of all lines of Personal Insurance products with the ability to interpret and communicate complex contracts to customers. Ability to identify, understand and interpret customer needs to implement resolutions and make recommendations for coverage enhancements or additional lines. Exercises initiative and independent judgment while researching and solving complex customer complaints and issues
  • Strong understanding of Personal Insurance Departments and operations. Works with regional partners and other departments to resolve standard and more complex service issues. Point-of-reference for technical/procedural information for Sales and Service personnel
  • Handles verbal complaints, including effectively managing difficult customer interactions, with some monitoring and coaching
  • Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results
  • Uses expertise to actively participate in and lead LMS initiatives. Consistently looks for opportunities to improve processes through root cause problem solving
  • Effectively process service requests from Prudential and EAM Field Agents as well as provide complete coverage and rate information related to a specific policy
  • Troubleshoot binding errors Prudential and EAM Field Agents may encounter during new business quoting
  • Deliver seamless service solutions or advice to assist LM Field Sales Agents and CRC Agents with their questions or taking ownership of their customers
  • Effectively service policyholders escalated from frontline service representatives
  • Assist policyholders in troubleshooting eService and explaining the RightTrack program
  • Minimum of 6 months as a senior customer service rep or 3 years of external customer service experience within the insurance industry. Previous experience supporting auto and home products strongly preferred
  • Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment is desired
  • Excellent communication, interpersonal and influencing skills are required
  • Strong multi-tasking and typing capabilities. are required
18

Senior Customer Svc Specialist Resume Examples & Samples

  • Provides exceptional customer service by responding promptly to all inbound calls or written inquiries regarding personal lines policies. Builds strong rapport with each customer, actively listens and responds to requests. Able to communicate effectively and manage difficult customer interactions
  • Advanced understanding of all lines of Personal Insurance products with the ability to interpret and communicate complex contracts to customers. Exercises initiative and independent judgment while researching and solving complex customer complaints and issues
  • Ability to identify and analyze customer needs to ensure high customer satisfaction. Educates customers on new and existing products and available services and resources
  • Supports growth through identifying new revenue opportunities from additional lines of coverage, analyzing open leads and providing quotations for and binding new business requests. Quoting and binding new business includes gathering critical risk information, utilizing underwriting rules and guidance to bind coverage and advising prospects and policyholders on coverages, coverage limits and regulations
  • Exceptional understanding of Personal Insurance Departments and operations. Works with regional partners and other departments to resolve complex service issues. Point-of-reference for technical/procedural information for Sales and Service personnel
  • Uses expertise to actively participate in and lead LMS initiatives. Consistently identifies and analyze trends and looks for opportunities to improve processes through root cause problem solving. Makes recommendations for improvements throughout the department and is able to identify occasions for improving the relationship with the field offices
  • Coaches Service personnel on customer satisfaction skills, influencing skills, and ways to actively identify quotation opportunities. Provides performance management feedback and assists Service Manager with team building and conflict resolution. Enthusiastically supports and pilots new initiatives within the department. Acts as a leader within the department for supporting change and office or department programs and contests
  • Performs additional duties as assigned
  • Minimum of 1 year as a Customer Service Specialist or 3-5 years of external customer service experience within the insurance industry
  • Bachelors’ degree preferred
  • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential
  • Appropriate state and province licenses required
  • Strong multitasking and typing capabilities
  • Personal Lines Producer Insurance License required upon hiring and training
  • Previous experience supporting auto and home products and a specialty line customer service team (Internet, Service Assist, Rewrite or Retention) strongly preferred
19

Cosc Customer Svc Spec Resume Examples & Samples

  • Provides multiple branch service teams yearly, monthly and weekly execution plans for scheduled service visits. Provides analysis and plan to assist branch service teams in labor scheduling to align technician skills to the appropriate contract and to ensure maximum efficiency in execution. Ensures branch technicians are provided with correct customer requirements
  • Manages financial health of the business through labor utilization, cost control, accurate invoicing and accounts receivable
  • Manages call backs and warranty process, including investigation and filing of customer warranty claims
  • Communicates service updates directly to the customer. Ensures work has been performed to the customer's expectations and performs follow up as needed. Answers any customer inquiries and resolves or escalates customer issues as appropriate
  • Works with customer for quote approvals and not to exceed adjustments as needed
  • Maintains consistent communication with branch service teams. Follows up on branch activities to ensure completion in a reasonable timeframe
  • Drives the on-time planned service contract renewal and change order process. Enters contract information in to booking systems. May assist management in output reporting for accurate forecasting. Proactively works with customers and sales to ensure early renewals
  • Using technology, tracks dispatched branch technicians throughout the day to maintain the highest productivity and cost efficiency based on customer contractual requirements
  • Ensures contracts, sites, tasking, billing and all other customer information is loaded and maintained accurately in service management system
  • Works with branch service teams and centralized procurement in making purchasing decisions as needed to assist the technicians in the completion of work
  • Partners with the branch service teams and centralized inventory team to maintain proper inventory/truck stocking management
  • Works with the branch service teams to identify team cross training and developmental needs
  • Participate with information gathering for new customer qualification
  • May prepare and issue 3rd party purchase orders and subcontract purchase orders
  • Develops and maintains viable long-term relationships with customers and subcontractors
20

Customer Svc Tech Resume Examples & Samples

  • A combination of education and relevant work experience totaling three (3) years post-high school or equivalent
  • Three or more (3+) years of service in installation and repair of R1/B1 service and associated jacks and wire
  • Three or more (3+) years experience running cable trouble
  • Experience installing cable terminals and sleeves
  • Ability to change out buried pedestals that have been damaged
  • Ability to climb poles and lift heavy loads up to 100 lbs, including 75 pound ladder
  • Ability to use cable test equipment and span line test equipment
  • Ability to read cut sheets and OSP engineering drawings
  • Knowledge of ISDN
  • Ability to perform LST's and run jumpers on the MDF
  • Knowledge of basic electricity as it relates to telecommunications
  • Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets, HST-3000)
  • Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job
  • Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously
  • Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands
  • Ability to provide efficient, quality service to both internal and external customers
  • Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision
  • Ability to perceive differences in telecom wire and cable color
  • Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet
  • Ability to work well with people
  • Ability to work out of town if necessary
  • Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather)
  • Ability to perform splicing rearrangements on existing facilities in buried, underground, aerial, building work locations and on all other types of outside plant facilities where the work requires cable sheath openings
  • Strong interpersonal communication skills for communicating CenturyLink’s products and services to customers
  • Ability to work varying shifts and hours including possible mandatory overtime, weekends, holidays and call-outs
  • Possession of a valid driver's license with ability to maintain a safe driving record
  • At least 12 months experience within the last 5 years installing, repairing/maintaining, and testing residential/small business/government telecommunication service (POTS and HSI), including Design Services
  • At least 12 months of experience within the last 5 years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles
  • At least 12 months experience within the last 5 years splicing copper and fiber in an underground, aerial, or buried environment
  • At least 12 months experience within the last 5 years maintaining, service and monitoring air pressure systems and dryers in all environments
  • At least 6 months of experience within the last 5 years on a cosmic or conventional (MDF) frame
  • Prior experience working on a computer in a Windows-based system and with Microsoft Outlook
  • Prior experience using a body belt and safety straps
  • Pole-climbing certification
21

Ca / Customer Svc Rep Resume Examples & Samples

  • Data entry and monitor of submitted traces for customer inquiries
  • Identify additional charter opportunities with large customers
  • Capturing a greater % of customers/ events in local community
  • Delivering exceptional customer service
  • Strong communication skills when interacting with existing/new clients
  • Identifying additional charter opportunities with large customers
  • High School or GED required/ Associate preferred
  • 2 or more years of Customer Service Experience
  • Inside Sales Representative experience a plus
  • Ability to manage multiple tasks under minimal supervision with high attention to detail
  • Excellent verbal communication skills
  • Ability to manage multiple tasks in a fast paced environment
  • Proven problem solving skills with attention to detail and follow-up
  • Above average typing and data entry speed
  • Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
22

Customer Svc Rep Resume Examples & Samples

  • Obtain new customer intake information
  • Answer phones in professional manner
  • Obtain/review information for intake
  • Use and navigate EMR: TIMS and Excellian
  • Follow Medicare compliance guidelines for equipment delivered
  • Schedule delivery time for RT delivery
  • Review RT shippers completed by customer service for accuracy
  • Work in showroom to cover for breaks and PTO
  • Designated contact person for the Sleep Lab Accounts
  • Receive fax or phone orders and enter into TIMS for new set-ups, supplies, or service call
  • Maintain a positive and polite working relationship with sleep lab staff
  • Work with Clinical Manager to oversee vent follow-up program
  • Schedule monthly vent follow-ups to ensure all required follow-ups are completed
  • Refer clinical questions from customers to RT
  • Clinical documentation is obtained per insurance guidelines
  • Facilitate clinical diagnostic studies for AAA
  • Complete all appropriate paperwork for set-up and pick-up including log sheet
  • Check all paperwork from customer service for accuracy and thoroughness
  • Schedule and develop tracking mechanism for all studies to assure study is complete and equipment is picked-up
23

Customer Svc Specialist Resume Examples & Samples

  • 0-2 years of direct experience preferred
  • Proficient user of Excel, PowerPoint, and other Microsoft Office tools
  • Familiarity with Data Warehouse tools is a plus
  • Assertive, analytical and results-oriented with strong business acumen
  • Ability to build working relationships with and communicate with a diverse group of people
  • Self-motivated and self-directed with a positive attitude
  • Ability to manage multiple simultaneous projects in a demanding environment, making appropriate decisions with ability to prioritize responsibilities
  • Detailed and tactically focused yet able to influence strategic processes
  • Outstanding written and verbal communications skills
  • Demonstrated ability to work effectively with colleagues in other geographies and time zones
24

Indirect Customer Svc Spec Resume Examples & Samples

  • Provide excellent customer service to both inbound and outbound calls from the call center
  • Resolve issues in difficult situations while upholding the department and bank’s policies
  • Interacts with dealerships and employees regarding questions and issues
  • Initiate outbound calls to dealership customers on auto titles, reserve issues, or funding issues
  • Answer questions on inbound calls regarding indirect funding procedures, dealer reserve, title requirements and other departmental functions and policies , both internally and externally with dealerships and internal customers
  • Follow inquires and issues from initial customer contact through resolution to insure customer satisfaction
  • Previous indirect operations experience, or experience in a loan operations customer service environment. Indirect processing or operations experience, knowledge of indirect lending, dealer reserve, dealer title procedures and customer service preferred
  • Must be self-motivated and be able to work well in a fast paced stressful environment with minimal oversight
  • Must have strong communication, excellent telephone and customer service skills
  • Must be able to work flexible hours, hours range from 8 AM to 7PM Monday through Friday on an alternating schedule
  • Bilingual Spanish a plus
25

Customer Svc Rep Resume Examples & Samples

  • Global Client Respect/Service: Dedicated to understanding and addressing clients needs
  • Communication: Effective telephone and written skills necessary to interact both internally and externally with senior level professionals
  • Risk Management - perform within departmental procedures and compliance standard in order to minimize losses to the bank
  • Teamwork and Interpersonal skills: Ability to relate to others, provide backup coverage for team members and assist team members during high volume periods
  • English as a second language is a plus
26

Customer Svc Tech Resume Examples & Samples

  • Education: High School Diploma or GED
  • Prior experience in a customer facing or customer service operation
  • Ability to visually identify all colors used in telephone cable
  • Working knowledge of PC’s, including basic computer operational tasks
  • Possession of a valid driver’s license, with proven ability e to safely operate company vehicles and equipment, and maintain a safe driving record
  • Ability to safely use hooks, ladders, bucket trucks; and to climb poles
  • Ability to handle 28-foot extension ladders (up to 75 lbs) and manhole covers (up to 150 lbs)
  • Ability to work in confined spaces
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required
  • Ability to travel overnight as necessary for business requirements and training
  • Current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; switched digital television; High Speed Internet; station equipment CCNT,
  • Experience in Outside Plant functions
  • Experience in a customer facing or customer service operation
  • Knowledge of routers
  • Training on basic IT and network fundamentals
  • Experience or training in how to read and interpret outside and subscriber plant facility records
  • Internet protocol telephony exposure
  • Electronics training or experience that demonstrates knowledge of AC/DC theory
  • Knowledge of analog and digital transmission
27

Assoc Customer Svc Analyst Resume Examples & Samples

  • Bachelors Degree or equivalent work experience
  • Strong analytical skills including assessment, decision making and problem solving (solutions)
  • Proficiency in Windows, MS Project and MS Office suits
  • Experience with servicing clients a plus (internal or external)
  • Ability to multi-task in order to meet demands of critical tasks or project targets
  • Proven ability to meet or exceed established deadlines for projects
  • Flexibility around work schedule
  • Self-starter with the ability to work independently on direction
28

Customer Svc Agent Resume Examples & Samples

  • Order Processing
  • Responding to customers via phone and email
  • Coordinate surveys and installations with multiple departments
  • Demonstrate ability to solve problems, analyze systems and data, making suggestions for appropriate solutions
  • Run Reports in Salesforce.com
  • Detail oriented, mature and possessing the ability to multi-task with flexible approach to work with willingness to work extra hours when needed. Strong “team player”
  • Ability to consistently meet deadlines and demonstrate strong time-management skills
  • Excellent interpersonal communication, written communication, and organizational skills
  • 1-3 years of relevant work experience
  • Possess skills in project management
  • Highly self-motivated individual and quick learner
  • Knowledge of Microsoft Word, Excel, Salesforce, GoogleEarth, Remedy
  • Experience in a telecommunications or information technology company is a plus
  • Stable work history
29

Customer Svc Rep Resume Examples & Samples

  • Input customer orders into our Entrée System
  • Assist customers with orders and problems
  • Input orders received via phone and email
  • Respond to emails in a kindly manner
  • Creating ID numbers for any new products
  • Working closely with the sales department, creating price sheets, and price quotes
  • Sending emails on behalf of the sales department
  • Updating pricing in our system for the upcoming week
  • Shift end times may vary based on work load; You will be required to work until all daily tasks are completed
30

Customer Svc Agent Resume Examples & Samples

  • Assists individuals in making appointments for various clinical services throughout the Health System
  • Identifies specific patient needs to determine appropriate appointment type, location and urgency
  • Obtains necessary demographic and insurance information and enters data into department computer system
  • Verifies insurance coverage and other related data with third party carriers for scheduled appointments/procedures
  • Determines if patient requires language interpretation, wheelchair and/or transportation accommodations and facilitates scheduling of services
  • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines
  • Facilitates appointment requests received through Health System’s centralized online forum
  • Uses procedures, policy manuals, knowledgebase and other reference materials to assist in answering various general inquiries and issues
  • Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.)
  • Documents customer inquiries, issues, transactions and other relevant information into department computer system
  • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures
  • High School Diploma or equivalent, required. College coursework, preferred
  • Prior related customer service experience, preferred
  • Working knowledge of computer applications and data entry skills, required
  • Customer service skills, required. Ability to communicate and interact effectively with patients, families, and healthcare providers, required
31

Asst, Customer SVC Resume Examples & Samples

  • Answers the telephone, responds to customer emails and provides general assistance to customers
  • Reviews and promotes service requests submitted by customers
  • Prepares routine correspondence, forms and other documents
  • Operates standard office equipment
  • Completes project assignments
  • Assists in the preparation and proofing of materials for reports and other publications
  • Interacts effectively with staff, students and faculty while conducting daily workplace duties
  • Communicates with customers to complete work in a cost-effective, efficient and safe manner
32

Customer Svc Rep Resume Examples & Samples

  • Cross sell/Upsell accounts by providing a complete protection review. A “package for protection” approach should be used
  • Conduct Proactive annual policy reviews. Inform clients of policy changes, exclusions of coverage, and insurance coverage needs. Use every service contact as opportunity to review and remarket appropriately
  • Inbound and outbound calls, emails, and correspondence to respond to endorsement/change requests, billing questions, policy reviews, etc
33

Customer Svc Resume Examples & Samples

  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Accurately process and record call transactions using a computer and designated tracking software
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • WQA Certification - Watts will sponsor at least 2 levels
  • Other assigned duties
  • Collaborate
  • Initiate positive change
  • Deliver high quality work
  • Provide technical expertise
  • 2 - 4 year degree preferred; technical degree desired
  • Three (3) years of experience in a high volume Customer Service call center environment or in a related water industry area. Related experience may be customer service or water purification or a combination of both Knowledge of customer service principles and practices
  • Proper phone etiquette
  • Ability to speak and write clearly and accurately
  • Demonstrated proficiency in typing and grammar
  • Knowledge of relevant software computer applications and equipment;Knowledge of customer service principles and practices
  • Effective listening skills
  • Willingness to co-operate with others and work to the greater good; Multi-tasking capabilities
34

Customer Svc Acct Specialist Resume Examples & Samples

  • Efficiently handles all calls received in a customer oriented and professional manner. Reviews account history to understand the full impact of the questions/complaints to ensure that all past account history is appropriately updated and issues resolved. Follows all procedures regarding how calls are to be answered (i.e., call guidelines) and documented in the billing system so that a consistent level of service is provided to all callers. Handles at least the average minimum number of calls each month, triages calls appropriately in an efficient manner. Maintains quality results and customer service for all calls
  • Completely resolves patient accounts whether related to insurance payer or guarantor. Supports both hospital billing and collections department. Reviews remittance advices and EOB’s. Must have the ability to track issues until they are adequately resolved
  • Serves as the sole point of contact throughout the full life-cycle for troubleshooting of issues/complaints from initiation through resolution
  • Resolves all complaints/issues within established timeframes and guidelines
  • Will access multiple systems, including insurance web sites in an effort to effectively resolve the callers’ issue. Will be expected to have a broad based knowledge of insurances and specialty billing in order to resolve the billing issue at hand. Has the authority and responsibility to resolve any third party collection issues to ensure appropriate self-pay portion of remittance
  • Works with other individuals (both within the business office and external of the business office) to obtain information needed to address the inquiry. Follow up as needed to ensure that customer expectations are met or exceeded
  • Maintains accurate account history, reviews the appropriateness of each balance. Maintains orderly filing system. Utilizes work queues to expedite resolution of outstanding accounts pertaining to credit balances. Refers guarantor to Financial Counseling/Charity Care when appropriate
  • Identifies root causes of customer barriers and/or complaints and works internally to voice the concerns to the appropriate department staff. Recommends enhancements to current processes to maximize efficiencies, decrease overhead, increase revenue and provide superior customer service
  • Sends and receives correspondence via email, fax or usps
  • Meet departmental and productivity quality standards
  • Other duties as assigned – job descriptions are subject to change, modifications may be made at any time to meet operational needs
  • Two - Three (2-3) year’s healthcare and/or claims processing, billing or customer service experience
  • Experience working in a Patient Financial Services or Business Office
35

Customer Svc Specialist Resume Examples & Samples

  • Receives incoming phone calls from customers
  • Responds to questions, provides addresses and contact information, documents claims file, and research and resolves problems
  • Processes customer automobile rental arrangements
  • Indexes mail associated with claims that are not identified by desk location. May index and distribute police reports
  • Assists other units as needed. May be assigned special tasks or unit projects. Performs other related duties as assigned or required
  • High school diploma/GED; Bachelor’s degree preferred
  • 0-2 years related business experience
  • Excellent time management skills and attention to detail
  • Part Time Opportunity – 16-18 hours per week
  • Schedule will require evenings and weekends
36

Customer Svc Rep, Med Rec Resume Examples & Samples

  • Possess strong customer focus and remain calm and professional in emotionally charged interactions
  • Demonstrate high personal work standards and ability to make independent decisions
  • Completion of college coursework
  • 1-3 years of job-related experience
37

Customer Svc Specialist Resume Examples & Samples

  • Bachelor’s degree in business or related degree
  • 0-2 years of direct experience preferred, fresh graduates are encouraged to apply
  • Proficient user of Microsoft Office tools: Excel, Word, PowerPoint
  • Experience with Oracle order management and Data Warehouse tool is an advantage
  • Assertive, analytical, detailed and results-oriented
  • Ability to manage multiple projects in a demanding environment, making appropriate decisions with ability to prioritize responsibilities
  • Outstanding English written and verbal communication skills required
38

Customer Svc Rep Resume Examples & Samples

  • Receives and responds to customer phone calls, emails, letters, and faxes
  • Directs inquiries to other individuals, departments, and agencies as appropriate
  • Assists customers with regulations, policies, and procedures
  • Provides accurate pension plan information and answers to inquiries from internal and external customers regarding the state pension plans
  • Receives and reviews customer inquiries and requests, and makes recommendations for potential improvements to communications
  • Uses call center software to document calls made and received
  • Reviews PARIS and call center account data and customer profiles to assist with customer inquiries
  • Updates PARIS with member/retiree information received via phone, email, letter, and fax
  • Compiles information and statistics as needed
39

Customer Svc Associate Resume Examples & Samples

  • Six (6) months experience handling driver’s license customer calls in the DDS Call Center
  • One (1) year of experience handling or processing driver’s license transactions with proficiency – emphasis on suspensions and reinstatements
  • Two (2) years of high volume call center experience
  • Three (3) years of customer service experience
40

Intmd Customer Svc Analyst Resume Examples & Samples

  • Be the primary point of contact and escalation point for all technology, product and operational inquiries for equity clients
  • Work directly with hedge fund operations staff to meet servicing needs
  • Create targets for enhancing and improving the client experience
  • Solicit client feedback and ensure appropriate product owners are aware of areas of improvement
  • Ability to provide innovative solutions where there are new client requirements
  • Manage day to day operational work of hedge funds as required
  • Track and resolve client transactional queries, reporting issues
  • Identify Citi resources outside Prime Finance required by client and facilitate. engagement with other areas of the firm
  • Ensure trade allocations sent by clients are processed on Trade Date
  • Facilitate transfers of cash and securities based on clients instructions
  • Meet funding needs of the various Citi entities/platforms (Swaps,FI,CGML)
  • Communicate important regulatory, industry or other events
  • Ensure trade life cycle is efficiently managed on a daily basis
  • Fail Management- Review and notify customers of failing trades. Work closely with the customer’s executing broker to identify and resolve issues facilitating settlement
  • Account reconciliation: Ensure the Prime Finance system are in line with the firms books and records
  • Customer Service: Work closely with the customer on any operational issues related to their account, including settlement issues, Principal and Interest questions, and corporate action issues
  • Trade booking: Monitor clients trading activity and book trades to the client’s account where necessary
  • Cash payments: Process and approve cash payments initiated on behalf of our clients, ensuring all firm requirements are satisfied prior to making the payment
  • Work closely with other areas within Operations to resolve trade break related issues
  • Basic Microsoft Office skills
  • Ability to work in a fast-paced deadline driven environment
  • Effective organizational, multi-tasking, and prioritizing skills
  • Good operational understanding of securities transaction
  • Lifecycle
  • Ability to take on high level of responsibility, initiative and accountability
  • Exceptional drive, excellent interpersonal skills and ability to
  • Communicate effectively, both verbally and in writing
  • Bachelor's Degree preferred
41

HMS HD Customer SVC Assoc Resume Examples & Samples

  • 90%-Answering customer and internal calls from technicians
  • 10%-Working reports and conducting customer satisfaction surveys
  • Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment
  • Demonstrated ability to effectively communicate with customers
  • Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time and within budget
  • Demonstrated broad based knowledge of Home Depot product offerings
42

Customer Svc Specialist Lead Resume Examples & Samples

  • Assisting with sales/customer service
  • Managing inventories
  • Presentation of new & innovative ideas and products
  • Servicing existing accounts
  • Vendor manage inventory implementation and servicing
  • Report/Order Processing
  • Picking of orders and delivery of products
  • Informing the client of every new order
  • Exceptional organizational and analytical skills
  • Strong communication skills
43

Customer Svc Tech Resume Examples & Samples

  • Two years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground copper and/or fiber wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training
  • Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular location
  • IPTV experience
  • Experience splicing fiber optics
  • Must have working knowledge of PC's, including basic computer operational tasks
  • Must have strong interpersonal communication skills for communicating CenturyLink's products and services to customers
  • Must possess a valid driver's license, be able to safely operate company vehicles and equipment, and maintain a safe driving record
  • Must be able to safely use ladders, bucket trucks, and to safely climb poles with approved equipment
  • Heavy lifting as required (28 foot extension ladder (up to 75 pounds) and manhole covers (up to 150 pounds)
  • Accept after hour call-outs, work overtime, shift, weekends, and holidays as a condition of employment
  • Must be able to travel overnight as necessary for business requirements and training
  • Ability to maintain an excellent attendance record
  • Associate's Degree in Electronics/Communications
  • CCNT, CCNA, Network+, or A+ Certifications
  • Experience in Outside Plant functions for both copper and fiber facilities
  • Subscriber carrier training
  • Pole climbing training
  • Experience with installation and troubleshooting of high-speed internet services
  • Proven ability to generate sales opportunities during day-to-day customer contact
44

Intmd Customer Svc Analyst Resume Examples & Samples

  • A proven track record of no less than 4 years experience within Financial Services / Banking
  • Experience within Securities Operations would be ideal but is not essential
  • Lean knowledge an advantage
  • Ideal for someone with previous work experience looking to expand their knowledge in equity processing within an International banking environment
  • Relevant 3rd level experience
  • Strong Leaving Certificate
  • PC proficient
  • Excel, Word, Outlook
  • Analytical and numerate
  • Good lateral thinking and common sense
  • Must demonstrate a proven track work record
  • Must possess strong interpersonal and communication skills
  • Ability to research and resolve large and complex issues
45

Asst, Customer Svc-openings Resume Examples & Samples

  • Provides clerical support; maintains files and records
  • Collects, verifies, retrieves and enters data
  • Maintains a clean and safe work environment
46

Customer Svc Rep Resume Examples & Samples

  • Provides quality customer service to all customers
  • Serves as liaison between the program/administrative/technical operation and clients; determines the nature of client’s business and provides appropriate information and assistance. Refers to appropriate personnel when necessary
  • Responsible for the issuance of vouchers to participants of the Georgia WIC Program
  • Conducts comprehensive clerical research using a variety of resources to generate reports and respond to requests
  • Enters data from forms, records and/or reports using a computer. Codes information as appropriate. Prepares memos, correspondence, forms and other documents
  • Follows security procedures over all WIC documents and equipment as set forth by the Georgia WIC Branch Policies and Procedures
  • Meets state requirements on System Maintenance Indicators
  • Provides quality customer service to all participants
  • Retrieves, screens, opens and distributes incoming mail. Prepares for delivery and sends outgoing documents and other materials. Copies and distributes documents and other materials
  • Maintains filing and record keeping systems
  • Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time, once a satisfactory applicant pool has been identified
47

Customer Svc Assoc Resume Examples & Samples

  • Receives and relays internal and external calls and provides general information according to protocol
  • Maintains desk directories, on-call list, reference guides and other associated reference materials
  • Operates beeper and paging system to contact personnel and code team
  • Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
  • Greets and welcomes all visitors and guests in a polite and genuine manner, assiting them with protocols related to belongings, signing in and directing them to the appropriate staff/units
  • Maintains overall perspective of front desk area, is aware of visitors/guests and general activity. Communicates changes and/or concerns to security and/or nursing supervisor as indicated
  • Provides accurate information to guests and visitors regarding unit specific policies regarding gifts or other items that can be brought onto the units. Assists guests and visitors with locking up items, to maintain security, as indicated
  • Other Duties as assigned
  • HS or Equivalent
  • One to two years of related experience