Customer Satisfaction Resume Samples

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A Langworth

Austen

Langworth

5861 Maudie Gardens

Detroit

+1 (555) 581 6233

5861 Maudie Gardens

Detroit

Phone

p +1 (555) 581 6233

Experience Experience

Boston, MA

Total Customer Satisfaction Engineer

Boston, MA

DuBuque Group

Boston, MA

Total Customer Satisfaction Engineer

Communication of top concern resolution status for both new model and current model to entire field product quality improvement management team
Manage model based issue prioritization and cross-functional quality improvement activities
Manage model based priority list to lead issue based, cross-functional quality improvement
Regular reporting of quality results and action plans to executive management
Project Management of Recall/Service Campaign implementations
Drive Product Quality enhancements upstream into the product development phase for new models through support in all phases of the project from Concept through Post SOP.Recognize Quality Systems / Process issues / weaknesses and propose countermeasures to OCQE
Reporting feedback from current model quality into the new product development process

Chicago, IL

Customer Satisfaction Manager

Chicago, IL

Schaefer-Bogisich

Chicago, IL

Customer Satisfaction Manager

Works with management to develop and implement strategic plans, initiatives, and directions. Works with customers and internal teams to resolve issues
Develops plans and objectives and participates in cross-functional projects to improve operational and Client Satisfaction performance
Works with the Imaging Support team to manage the loaner programs including inventory management, shipping requests, and loaner tracking
Creates a work environment where employees become cooperatively involved in attaining the objectives of these departments and the organization
Handles detailed license dongle renewal process through various stages including actively managing the expiry list, updating the database with new customers, contacting customers whose license is expiring, and processing orders for license /dongle renewal
Maintains communications and shares strategy/vision among Customer Service, E-commerce, Order Entry and Applications Engineers to ensure all are working towards common goals
Ensures key performance metrics, including call center statistics, response times, order accuracy, ecommerce utilization, and customer satisfaction measures are defined and achieved

present

Phoenix, AZ

Customer Satisfaction Specialist

Phoenix, AZ

Gottlieb-Rempel

present

Phoenix, AZ

Customer Satisfaction Specialist

present

Provide feedback to training team on possible training enhancements for both Sales and Operations
Work directly with all stake holders (customers, sales and operations) to resolve any outstanding issues and get the solar upgrade back on track
Participate in ongoing development of the Customer Satisfaction Team processes
Compassionate and patient when dealing with upset customers
Document interactions including the reason for potential cancellation
Talent for staying calm under pressure
Follow department protocol regarding priorities and customer communication

Education Education

Bachelor’s Degree in Engineering

Johnson & Wales University

Bachelor’s Degree in Engineering

Skills Skills

Knowledge of Nissan Quality Processes and/or previous experience in a position in the field of automotive quality
Knowledgeable of Nissan development process is desired
In-depth understanding of automotive technology, product knowledge, product quality related information systems, and related legal processes
Experience is a Quality function is desirable
Advanced knowledge of spreadsheet, Power Point, other PC applications
Strong project management and data analysis skils
Knowledge and or experience of in Program Management Ability to effectively communicate with upper level management and present / create executive level presentations
Ability to work cross functionally and with our overseas operations
Advanced knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to create specialized applications or products of a highly technical nature
Basic understanding of vehicle design, development, production responsibilities and processes

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Customer Satisfaction Analyst Resume Examples & Samples

Coordinate ICF’s Client Satisfaction Survey, including participant list preparation, survey administration, data analysis, and results distribution. Interface with managers and above, providing support, training, and data management
Conduct research, as directed, and provide results in easy to understand formats
Maintain select Business Development knowledge management resources (project descriptions, proposals, contract vehicles)
Other duties as assigned, including maintenance of data in CRM system, past performance database support, report preparation and dissemination
Interface with individuals across ICF’s operating groups to facilitate their ability to effectively use business development systems
Participate in special projects as required
Bachelor's degree, or the equivalent combination of education, professional training or work experience
2+ years of related experience
Experience with Microsoft Office Suite (including SharePoint)
Excellent verbal, interpersonal and written communication skill
Excellent time management skills and the ability to balance multiple assignments and deadlines in a fast-paced environment
The ability to work with all levels of internal staff
Enthusiasm, a passion for team working, results-oriented, and a ‘can do’ attitude

Manager, Customer Satisfaction Resume Examples & Samples

Work with current internal Customer Support groups and existing vendors/partners to identify existing capabilities, process and capacity
Create and maintain a Customer Support operating plan and service roadmap for assigned products
Identify and evaluate Customer Support vendors/partners to provide key service components as part of an end-to-end Customer Support solution
Work with senior management to recommend and establish competitive customer support policies
Design process flows and establish operating procedures, protocols and escalation paths to support all Customer Support activities
Establish and monitor Customer Support metrics. Identify key issues and implement methodologies to improve first call resolution
Develop and disseminate Customer Support training materials with all relevant parties. Conduct onsite and online training periodically and as necessary to continuously improve Customer Support activities
Serve as the internal owner for escalated customer issues. Work across functions to drive resolution to specific issues. Provide management with actionable insights and while also tracking, communicating and championing related improvements elsewhere in the business
Manage ongoing relationships and communication with internal and external Customer Support partners. Monitor and evaluate the effectiveness of Customer Support-related costs

Customer Satisfaction Manager Resume Examples & Samples

Manages customer experience, satisfaction processes and issues at dealership during and after the sales process
Develops plans and objectives and participates in cross-functional projects to improve operational and Client Satisfaction performance
Works with management to develop and implement strategic plans, initiatives, and directions. Works with customers and internal teams to resolve issues
Makes daily calls/contacts to ensure the highest customer satisfaction/survey results. Provide daily reporting to the General Manager as a guide to improving the Customer Experience

Customer Satisfaction Manager Resume Examples & Samples

Implement customer support strategies that drive the organization toward achieving world-class customer service levels
Provide leadership within the Customer Support team and across the Bussmann division
Maximizes the customer service process in order to gain repeat business and attract new customers through management of an effective organization
Maintains communications and shares strategy/vision among Customer Service, E-commerce, Order Entry and Applications Engineers to ensure all are working towards common goals
Designs and implements proactive measures to ensure that customer orders and order management requests are fulfilled in a timely and efficient manner
Works with direct reports to ensure achievable goals and development plans in place and actively being worked on
Plans, develops and maintains an effective organizational structure that ensures the selection, development, and motivation of qualified personnel throughout the departments’ various functions
Creates a work environment where employees become cooperatively involved in attaining the objectives of these departments and the organization
Collaborates with all front-line staff and senior leadership teams to develop a “customer-first” culture
Drives innovation and continuous improvement mindset and approach into the Customer Satisfaction department through training and application of lean six sigma tools
Ensures key performance metrics, including call center statistics, response times, order accuracy, ecommerce utilization, and customer satisfaction measures are defined and achieved
Creates and drives culture of ownership through an understanding of Division and Company goals and objectives
5 years of previous management experience in a customer support center required
Must be legally authorized to work in the United States without company sponsorship
Master’s Degree
5 years of previous management experience in a technical product oriented customer support center
Intermediate knowledge on MS Office (Word, Outlook, Excel, and PowerPoint)
Manufacturing and SAP experience is a plus
Ability to work efficiently in a high demand, team oriented, and fast-paced environment
Solid problem-solving skills and solid communication skills are a must along with flexibility

Total Customer Satisfaction Engineer Resume Examples & Samples

Drive Product Quality enhancements upstream into the product development phase for new models through support in all phases of the project from Concept through Post SOP.Recognize Quality Systems / Process issues / weaknesses and propose countermeasures to OCQE
Work in conjunction with the OCQE to prepare presentations for use at Major program milestones for new models
Work in conjunction with OCQE to prepare QA Confirmation plans for new and current models and prepare inputs for Quality status approval meetings
Liaise between functions related to current and new model Quality as directed by OCQE
Comprehensive understanding of field product quality concerns as reported by customers on assigned current vehicle model(s)
Report top field product current model quality concerns to responsible technical investigation departments (NNA-SQI, NNA-FQI-FH, CST, etc.) for investigation and resolution
Communication of top concern resolution status for both new model and current model to entire field product quality improvement management team
Bachelor’s degree in a related Engineering discipline
Five or more years of directly related professional-level Engineering
Demonstrated strong Problem Solving skills and be comfortable working independently in complex and sometimes unclear situations
Needs to be self-motivated and have the strong ability to work un supervised, and remotely operate

Total Customer Satisfaction Engineer Resume Examples & Samples

In-depth understanding of automotive technology, product knowledge, product quality related information systems, and related legal processes
Basic understanding of vehicle design, development, production responsibilities and processes
Seven or more years of directly related professional-level Engineering experience
Two or more years as a lead engineer providing, coaching, guidance and training and contributing to staff development
Advanced knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to create specialized applications or products of a highly technical nature
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire. Visa sponsorship for this position is not available at this time

Customer Satisfaction Leader Resume Examples & Samples

Demonstrated success with in developing and commercializing novel materials and solutions
Experience with customer interaction by presenting to customer, developing new products or resolving quality issues
Demonstrated success in translating customer needs into optimized business process
Project leadership
Root cause analysis and corrective action expertise
Proven ability to build robust network quickly with executive management in a matrix organization

Total Customer Satisfaction Resume Examples & Samples

Analysis of field data (warranty, JD Powers IQS, etc.) to identify priority issues to be addressed
Regular reporting of quality results and action plans to executive management
Reporting feedback from current model quality into the new product development process
Demonstrated understanding of vehicle design, development, production responsibilities and processes
Demonstrated strong Project Management skills and desire to function in a broad-scoped, generalist role
Demonstrated strong problem solving skills and be comfortable working independently in complex and sometimes unclear situations
Demonstrated strong Business Acumen with ability to carry themselves in a professional manner while engaging with all levels of the organization
Ability to comfortably and efficiently operate with Microsoft Excel and PowerPoint applications
Five or more years of automotive OEM experience
Direct experience in automotive design and development process
Direct experience in Manufacturing and Quality Assurance
Direct experience in automotive Quality Validation and New Project launch processes
A desire for continued growth and development into a role leading and managing others
Pay grade/compensation for internal applicants will be commensurate with experience/performance

Customer Satisfaction & Operations Manager Resume Examples & Samples

Develop and manage key performance indicators; communicate out performance and process improvements based on fact-based business intelligence
Identify, develop, and drive plans to ensure vendor is meeting all performance related metrics (e.g. – customer satisfaction, service level, handle time)
Ensure proper staffing and contingency plans are in place to ensure consistent performance through normal business, seasonality, and new product introduction peaks
Work with senior leadership and internal peer groups on continuous improvement projects targeted at improving the customer experience
Drive a comprehensive “Voice of the Customer” strategy and define methods to align VOC insights with in-depth customer analyses in order to better understand and predict consumer behavior
Develop effective intelligence and customer insight strategy based on analysis and assessment of customers and customer satisfaction scores. Present feedback results to leadership team to reinforce overall drivers of the customer experience and provide actionable recommendations for improvements based on the voice of the customer
Create communication and assist in defining the integration processes for VOC insights into cross-functional action plans; and establish on-going tracking and reporting. Represent the voice of the customer throughout project lifecycle
Own vendor cost per contact and monthly billing. Manage cost related metrics like AHT, repeat calls, etc.. Audit monthly billing invoices prior to submission
Assist with managing back office and legal cases coming from diverse areas such as Media, Procon, Reclameaqui, and Social Media
Bachelor's Degree
5+ years of contact center management
Experience within telecommunications industry a plus
Ability to successfully function across groups and drive influence throughout all levels of the organization
Excellent verbal and written communication skills; ability to synthesize complex and sometimes confusing information into succinct executive summaries
Experience working with and managing outsourced vendors
Experience with CRM tools and functionality, Oracle a plus
Experience with contact center metrics and systems. Six Sigma training and or COPC (certification is a plus). Must be willing to answer to some consumer escalations emails during potential off hours
LI-CM1

Senior Manager Customer Satisfaction Resume Examples & Samples

Develop and implement strategy for CopySAT and TechSAT programs, partnering with home office teams and field leadership to incorporate input and gain alignment
Represent the voice of the customer by defining, measuring and reporting on both quantitative and qualitative customer satisfaction feedback across US Stores
Create and maintain statistical tools to predict future impact on satisfaction levels and key drivers
Work with our customer satisfaction vendor and the Marketing Insights team to continue to enhance and evolve program measurements and tools
Drive customer satisfaction improvements across US Stores Identify improvement opportunities and program innovation using in-depth analytics, field input, internal/external customer research and insight vehicles, industry trends
Partner with field teams to drive focus and excitement around customer satisfaction, supporting creation of action plans to isolate behaviors and drive improvements
Prepare presentations and facilitate workshops with field management
Incorporate VIBE behaviors into the action planning process; infuse VIBE into customer satisfaction and vice versa
Partner with the business to incorporate customer voice into key programs to drive business results
Serve as the customer service liaison at key meetings to represent the voice of the customer on cross functional projects Share customer service best practices across business units
Provide analysis, findings, and recommendations to business partners to incorporate into business plans to drive superior customer service and drive business results
Partner with the VIBE team to ensure consistent customer service behaviors are incorporated into the training curriculum and action plans

Global Customer Satisfaction Lead Resume Examples & Samples

5+ years of experience building and leading transformational Customer Support Quality efforts
Experience in consulting, technology, or similar knowledge-based field
Strong track record of thinking big and leading initiatives to capture, manage, and disseminate knowledge across large organizations leading to enhanced efficiency and organizational leverage
Deep understanding of quality metrics, and tools, as well as information architecture, data types, data structures and associated use of metadata
Strong analytical abilities; able to dig into complex data sets to help inform decisions
Successful track record of executing organization-wide programs and initiatives through collaboration across functions, geographies, and organization levels
Superior program management skills and the ability to coordinate the creation of custom databases and systems to manage knowledge
Strong written, verbal, and visual communication skills, and proven ability to influence and drive consensus at senior levels, and explain complex concepts in simple, layman’s terms
Relentlessly obsessed with both internal downstream customers and external Community users
Available for business travel both domestic and international as needed
Minimum of BA/BS; MBA or graduate degree in related field preferred

Customer Satisfaction Analyst Resume Examples & Samples

Analyze and categorize the feedback received, and report the findings in a timely and understandable
Strong continuous improvement mindset, including the ability to recognize customer experience
Bachelor’s degree in Business, IT, or similar field or 3-5 years of relevant work experience
Analytical mindset – ability to process information logically, identify gaps, and look for patterns
Strong written and verbal communication skills, including the ability to influence others, participate in

Head of Business Control Quality & Customer Satisfaction Resume Examples & Samples

You will be responsible for summarizing all financing facts, consolidate and follow up the Quality and Customer Satisfaction financial plan and estimates, prepare forecast reports and presentation material
One further important part for the role is to predict our total warranty cost on different levels
This also includes analyses of warranty cost and best way to reduce it
In this position you report to our CFO & SVP QCS
University degree in Financial, MBA or equivalent
Experience from contribution in Management team as a member
Experience from Lean thinking is an asset
Fluent in English and Swedish
Other language capabilities are desirable

Total Customer Satisfaction Engineer Resume Examples & Samples

Project Management of Recall/Service Campaign implementations
Facilitate COC Meetings with all related functions company-wide
Lead Campaign Cost Optimization activity
Ensure Campaign cost calculation accuracy
Monitor Campaign Claim data and lead appropriate counter measure action for cost control
Report out Weekly/Monthly Monitor summary
Manage the campaign parts return audits
Ensure continuous improvement COC process and maintain standards
This position will require a Bachelor’s Degree and five or more years of related professional experience
Strong project management and data analysis skils
In depth technical understanding of automotive design and development processes, production, troubleshooting and maintenance
Five or more years of directly related professional-level Engineering experience
Engineer 2 or Engineer 3 may apply and will be considered for lateral moves

Total Customer Satisfaction Engineer Resume Examples & Samples

Bachelor’s degree in engineering or technical field required, plus a minimum of three or more years of related experience at a professional level
Experience analyzing data for trends and insights – experience analyzing field data is a plus
Good written and oral communication skills
Proficiency in Microsoft Access

Area Manager Quality & Customer Satisfaction Resume Examples & Samples

Help with invoicing related work performed by Accounts Receivable
Basic understanding of all accounting procedures
Help provide front desk support by answering/directing phone calls, greeting visitors and issuing personal protective equipment
Provide ad hoc office administrative support (i.e. distributing mail, filing, etc.)
Knowledge and ability to link requests for payment to the proper accounts and to code such
Help ensure proper accounting treatment of all revenue and expenditures
Help ensure compliance with GAAP and SOX regulations
Help support the production of accurate and timely monthly financial statements
Backup/support Plant Finance Manager and related responsibilities
1-3 years or related experience preferred (or combination of experience and schooling)
Proficient in Microsoft Office Suite, with an emphasis on Microsoft Excel
Familiarity of office equipment
Strong verbal and written communication skills with a customer service mindset
Minimum of Associate's degree in Accounting or related field

Customer Satisfaction Resume Examples & Samples

Maintains infrastructure for survey data including survey responses, sampling data, customer verbatim, reports, etc
Database developer and administrator for Customer Satisfaction access databases inclusive of survey follow-up process (escalated customer comments)
Consults with business units to develop requirements for solutions i.e. self-service reporting
Designs, analyzes, develops codes, tests, debugs and documents programming to satisfy business requirements
Executes SAS code to select population of customers to receive survey invites
Bachelor's degree or equivalent experience
Demonstrates proficiency using Structured Query Language (SQL)
Development knowledge of MS Access
Understanding of relational database structure
Visual Studio .NET (WebWindows)
SAS
Strong documentation skills along with attention to detail
Time management capabilities
Ability to work both independently and with others
Ability to work collaboratively across departments and businesses
ITSM Change Management
SQL Server 2010 Database Administration
SQL Server Reporting Services
SSIS/DTS services
Control M

Total Customer Satisfaction Engineer Resume Examples & Samples

Technical understanding of automotive design and development processes, production, troubleshooting and maintenance
Knowledgeable of Nissan development process is desired
Knowledge of Nissan Quality Processes and/or previous experience in a position in the field of automotive quality
Knowledge and or experience of in Program Management
Ability to effectively communicate with upper level management and present / create executive level presentations
Ability to work cross functionally and with our overseas operations
Results driven and Customer focused
0 to 5 years of automotive related experience
Experience is a Quality function is desirable

Thesis Work-customer Satisfaction Resume Examples & Samples

Studies in business administration or industrial management
Result- and team oriented personality with excellent communication skills
Own drive, accountability and holistic view are other keywords
Fluent in Swedish and English is a prerequisite, additional language an advantage
The thesis project itself should be worth at least 15 ECTS

Total Customer Satisfaction Engineer Resume Examples & Samples

Analysis of key market indicators (warranty, JD Powers IQS, etc.) to identify priority issues to be addressed
Manage model based issue prioritization and cross-functional quality improvement activities
Lead quality assessment and validation activities to support new model launch program milestones
Static and dynamic evaluations of vehicle quality at all phases
Report feedback from current model quality into the new product development process
Routine liaison with CQE central function on a model / platform basis
Seven or more years of directly related professional-level
Engineering experience
Advanced knowledge of spreadsheet, Power Point, other PC applications

Customer Satisfaction Resume Examples & Samples

A high school diploma or equivalent is required and some college experience preferred
At least six months of experience in the customer field is preferred
Requires excellent verbal, non-verbal and written communication skills
Must be detail oriented
Requires some working knowledge of the quality principles
Experience using MS Access and Excel

Customer Satisfaction Leader Resume Examples & Samples

Able to lead in crisis situations and to effectively channel resolution through the right departments/people
Able to scrutinize, synthesize, analyze and interpret data to understand the impact on customer satisfaction and business goals
Able to manage multiple tasks of high priority while delivering exceptional customer service and good business decision making
Understands and is able to apply quality assurance processes such as Pareto analysis and root cause analysis
Able to effectively use SAP and customer issue databases
Motivated to act with urgency and responsiveness
Able to achieve results through others
Knows and understands of the interrelationships between sales/marketing and quality assurance
Able to effectively communicate verbally and in writing with all levels within the entire value chain
Able to effectively resolve sensitive issues related to product performance working throughout the value chain
2 year Associates Degree and ASQ certification as a Quality Technician or Quality Improvement Associate
Extensive quality assurance experience (8+years) with broad knowledge of manufacturing processes, engineering concepts, quality assurance techniques and with in-depth product knowledge

Customer Satisfaction Specialist Resume Examples & Samples

Work directly with all stake holders (customers, sales and operations) to resolve any outstanding issues and get the solar upgrade back on track
Follow department protocol regarding priorities and customer communication
Decrease the rate of cancellations through pro-active customer engagement
Provide feedback to training team on possible training enhancements for both Sales and Operations
Document interactions including the reason for potential cancellation
Ensure sales team is updated on “at risk” jobs
If cancellation is required, process case accurately to alert relevant parties
Participate in ongoing development of the Customer Satisfaction Team processes
Compassionate and patient when dealing with upset customers
Fast learner – ability to comprehend our products, systems, and processes
Sales professional
Talent for staying calm under pressure
Ability to write and communicate new processes to internal and external stake-holders
Solve problems creatively
Must have outstanding written and verbal communication skills
Excellent customer service skills required
Bilingual a plus
Bachelor’s or Associates degree preferred
Must be able to successfully pass a pre-employment criminal background search

Total Customer Satisfaction Engineer Resume Examples & Samples

5 or more years of directly related professional-level engineering and or quality management experience
Engineer Grade Level commensurate with candidate experience level
Internal TCS candidates should consider this a lateral move

Director Customer Satisfaction Resume Examples & Samples

Proactively prioritize accounts to focus efforts based on risk, potential growth, and strategic value
Develop and oversee the execution of customer success plans that outline critical success factors and metrics for success
Ensure that all customers realize maximum value from their investment in Black Duck solutions
Monitor the adoption rates of assigned accounts; understand exactly how customers are using our solutions and how that aligns to their business objectives
Insure customers are maximizing their ROI
Maintain strong customer retention rates aligned with corporate goals
Partner with sales by identifying new business opportunities for expanding Black Duck footprint within the customer base
Develop and maintain strong relationships at all levels within the customer organization
Develop a proficiency in all Black Duck solutions
Work closely with professional services, product management, and customer support teams to resolve customer issues
Provide customer advocacy and continuity throughout the customer life cycle as accounts transition from sales to delivery and support
10 years account management / service delivery experience in the enterprise software space
Proven track record leading teams to attainment of quartly bookings targets
Experience with the development, execution, and overview of account plans for top tier Customers
Strong executive presence at the C-Suite level; demonstrated ability to seamlessly participate in discussions with business and technical leadership
Ability to work independently and to collaborate effectively across functions
Bachelors’ degree in a related field required
10 Plus yrs in Software Implentation and functioned as Customer Satisfaction or Professional Performance Candidate for a firm like Oracle,IBM,SAP.Must have techncial degree like IT,Software,Engineering.Must have experience dealing with C-level clients

Customer Satisfaction & Quality Resume Examples & Samples

Bachelors degree in Engineering or equivalent
Possess at least 10 years of experience in quality assurance or customer care, especially in the Japanese business, and have good understanding in Japanese customers
Knowledge of electronics equipment is the most preferred
General knowledge of software and embedded firmware is a plus
Excellent verbal and written communication skills in Japanese and English
Report writing and verbal explanation skills
Green Belt or Black Belt is a plus
Customer Oriented mindset
Practise of quality auditing

Customer Satisfaction Analyst Resume Examples & Samples

Develop moderate to complex analysis to identify changing customer expectations and prioritize the most significant gaps in customer satisfaction, and costs to execute solutions
Analyzes and interprets data, prepares reports and develops presentations with strategic recommendations
Performs metric reporting; updates and develops dashboards for Client stakeholders
Monitor and tracks initiatives within project life-cycle
Quantify and evaluate initiatives to identify customer satisfaction benefits
Analyzes and interprets market and customer data, develops alternatives and presents findings/ recommendations
Types of analysis performed may include customer impact, feasibility, cost/benefit, trend, market research, market potential, competitive environment, corporate financial, cost structure, and cause and effect. Areas of analysis include but are not limited to marketing, product/service development, cost control, and quality assurance
Accountable for the accuracy and integrity of findings and recommendations. Analyzes and interprets data, prepares analyses and develops presentations and strategic recommendations
Must have 3 or more years of marketing or analytical experience
Must have 2 or more years of experience working in customer service environment
Bachelor’s or Master’s Degree in Business, Economics or other related discipline
Project management certification or training
Demonstrated experience in identifying customer service pain points and developing improvement plans to increase satisfaction
Marketing experience preferred

Senior Customer Satisfaction Engineer Resume Examples & Samples

More than 3 years’ Supplier Quality engineer background in manufacturing factory
Be familiar with ISO9001, ISO14001 and basic quality tools
Trained or qualified as 6SIGMA GB or above will be preferred
Fluent oral English
3 To use skillfully the Office software

Total Customer Satisfaction Engineer Resume Examples & Samples

Drive Product Quality enhancements upstream into the product development phase for new models through support in all phases of the project from Concept through Post SOP
Recognize Quality Systems / Process issues / weaknesses and propose countermeasures to OCQE
Needs to be self-motivated and have the strong ability to work unsupervised, and remotely operate
Level at which an offer may be made is dependent on years of applicable work experience

Total Customer Satisfaction Manager Resume Examples & Samples

Minimum five years of related experience
Proven ability to lead cross functional teams
Experience with Transmissions (Design/Manufacturing/Quality/Customer Expectations, etc) specifically Continuously Variable Transmissions (CVT) is preferred
Capable of managing a team of direct reports, leading cross functional teams as required
Working knowledge of Nissan internal systems and tools such as CONSULT III, GCARs, ASSIST and ALERT beneficial
Advanced PC software skills in Word, Excel, Access and PowerPoint required

Customer Satisfaction Manager Resume Examples & Samples

University Degree (Marketing/ Business would be a plus)
Previous experience in Marketing/ Customer oriented activities
Strong communication skills; good capacity of synthesis
Advanced in English (also French or Russian would represent an advantage)
Proactive, dynamic and autonomous

Customer Satisfaction Manager Resume Examples & Samples

Bachelor’s Degree from an accredited institution required
Minimum 5 years of previous management experience in a customer support center required
All candidates must be legally authorized to work in the United States without company sponsorship
Master’s Degree from an accredited institution
Minimum 5 years of previous management experience in a technical product oriented customer support center
Intermediate knowledge on MS Office (Word, Outlook, Excel, and PowerPoint) preferred
Ability to leverage resources and influence without authority

Customer Satisfaction Command Center Specialist Resume Examples & Samples

Listen and engage the voice of customers, answer questions, resolve problems, reduce customer complaints, improve customer satisfaction
Fully understand requirement, gather the necessary information, updates knowledge as required
Frequent communication with customers, local team and internal team members
Respond to high emergency as required
College Degree or equivalent work experience or 3-5 years of call center experience, with inbound, outbound, email, strong customer service skills, experience developing processes
Strong statistical/analytical skills, ability to collaborate, build consensus and network with internal and external business partners
Ability to identify and implement process enhancement, deep dive into root cause analysis, have a strong work ethic, and focus on delivering results
Ability to work in a team environment, presenting professional image and respect of staff, peers, and senior management
Exceptional verbal and written communication skills (in Portuguese and English)
Must be very organized, able to multi task in a fast-paced environment, and pay attention to detail
Proficiency in Microsoft Office including Word, Excel and PowerPoint
Portuguese and English skills (advanced skills)

Senior Customer Satisfaction Specialist Resume Examples & Samples

Develop and deliver service strategy and lead the projects deployment
Build scope of work and be accountable for the success of the business
Ensuring that the appropriate systems, processes and policies are in place to measure and manage KPI’s
Improve the operational systems, processes and policies in support of organizations mission and assure the warranty cost and customer satisfaction
Work and collaborate with other teams as engineering, sales, key accounts, call center, IT and logistic
Develop and support business case to evaluate projects and initiatives
Identify ‘points of failure’ and partner with suppliers and/or operational managers to identify root causes and document/track corrective actions
Track projects and initiatives progress and facilitate communications with stakeholders to ensure on-time delivery
Create direct relationships with those who do and support the build of communication strategies around such ambassadors
Support doers thereby bringing Lenovo to the forefront of innovation and new ideas
Develop the Lenovo network of partners and monitor digital trends in above categories and beyond
Interact with internal business units to generate reports and requirement catalogs as input to scout new partners
Works with different teams and business units across a multicultural and complex matrix organizational environment
Identify process and system gaps required to deliver projects and collaborate across business functions to implement
Vision
Commitment
Energy
Excitement
Experience with outsourced business strategy
Technical knowledge of Mobile Device products/industry and reverse logistics process
Operations management experience in repair, Customer Care/After Sales, or Supply Chain
Proven ability to work with team: leadership, coaching, empowerment and team player
Ability to develop business case and support financial decisions
Knowledge of contract management
Proven track record in customer facing situations addressing regional support engagement
Ability to quickly analyze data, uncover process gaps and drive corrective actions
Strong communication skills in particular with leadership/senior management
Capable of working independently to drive results
High professional presentation skills
Strong team player and able to work in a multicultural and complex organisation environment
Hands on knowledge of excel and strong knowledge of basic statistical analysis
Above average knowledge of MS Office Tools
Fluent English language is a must

Customer Satisfaction Engineer Resume Examples & Samples

Facilitate Pre-CPIT and CPIT meetings
Run and monitor PRTS Single Issues List (SIL)
Single point PRTS resource for central office program team members
Create Current Product Engine PRTS issues (create PRTS issue associations as needed)
Attend and participate in Warranty Parts Reviews
Compile and analyze current Warranty data (GART/TrackerGART/DCI)
Create Supplier Warranty Analysis (SWA) PRTS issues to support Captured Test Fleet (CTF) Service Learning Center (SLC) issue discovery and escalation
Lead RedX strategy
Availability for traveling to customer plants to analyze and solve issues
Weekly / daily conference call with Engine Plants
Knowledge

Total Customer Satisfaction Engineer Resume Examples & Samples

Knowledge and or experience of in Program Management Ability to effectively communicate with upper level management and present / create executive level presentations
2 or more years of automotive related experience. Experience is a Quality function is desirable Education
Bachelor’s degree in a related Engineering discipline is required

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