Customer Satisfaction Cover Letter

In response to your job posting for customer satisfaction, I am including this letter and my resume for your review.

In my previous role, I was responsible for software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.

Please consider my qualifications and experience:

• Strong working knowledge of SAS and Unix
• Experience using data warehouses
• Preparation of quality plan, defect investigations, process analysis, non-conformity escalation and conduct FMEA
• Provide training for new Quality tools and process
• Support the resolution of day to day product quality issue
• Initiate cases for CCMP, I2P, TEX
• Strong recognized leadership
• Strong influence skills with global mindset

I submit this application to express my sincere interest in the customer satisfaction position.

In my previous role, I was responsible for professional quality timelines, project trackers, charts, graphs and presentations through the use of spreadsheet and graphic software packages.

Please consider my qualifications and experience:

• Good English and Spanish level
• Team Player, active communication skills
• Autonomous, influencing and challenging skills
• Proven skills in client relationship management
• Experience working with subcontractors (including off-shore), and other offices in different time zones
• Experience in support of utility engineering software solutions such as Outage Management
• Of a dynamic team focused on IT customer satisfaction and related process optimization
• Experience in development and execution of customer satisfaction plans for the consumer and the business segments

I would like to submit my application for the customer satisfaction opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for initial triage and first line technical support for users of Inovalon software applications.

Please consider my experience and qualifications for this position:

• Green Belt or Black Belt trained
• Strong business acumen with the potential to demonstrate business leadership & drive team collaboration
• Be digitally savvy, a self-starter on social medias
• Strong communication, influencing skills and intercultural skills
• Internship and/or hands-on automotive experience preferred
• Drives satisfaction & Loyalty through comprehensive understanding and continuous improvement of customer’s experience
• Obtains customer satisfaction & Loyalty feedback from surveys and other relevant sources
• Ensures specific issues detected are promptly managed and closed

I submit this application to express my sincere interest in the customer satisfaction position.

In the previous role, I was responsible for associates with proper and effective training in areas of sales, products, applications, phone etiquette, professionalism, and listening skills.

Please consider my qualifications and experience:

• Builds and shares analyses of the key satisfaction and loyalty drivers
• Set customer experience improvement priorities using the results of surveys
• Drives customer experience improvement actions and deploys best practices
• Ensures deployment and operation of the CSLD Process in Netherlands
• Administrative Assistant or Service Desk experience
• Manage our customer database to inform, follow up with payments and make sure they travel and don´t postpone the course in a very nice way
• Resourceful team player with a “can-do” attitude who can influence cross-functional members for the efficient resolution of customer issues
• Exceptional organizational, analytical problem solving skills

I submit this application to express my sincere interest in the customer satisfaction position.

Previously, I was responsible for supervision to the Applications Engineering team primarily through the provision of engineering and technical solutions, pricing and advanced sales support to customers (channel partners, OEMs, and end users), and sales team for products and their applications.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrated experience in teambuilding - including building leadership at all levels to ensure a safe, engaged and high-performing workforce
• Experience influencing change in culture
• Experience in managing multiple tracks and delivering time bound, measurable complex strategic plans and roadmaps
• Experience in relationship building and negotiation skills
• Serves as the primary point of contact for the executive complaints and the access to care issues entering complaints in the Customer Relationship Management, (CRM), system, currently ESAWS, responding to questions, working directly with members, providers, groups, agents and brokers regarding status requests, ensuring smooth handoffs and communication to maintain corporate and legislative compliance
• Monitors the dashboards ensuring all steps of each complaint is completed including verbal notification, effectuation and written notification
• Researches and responds to written/verbal executive complaints submitted by members and providers on behalf of members with individual customized responses based on the issues presented by the appellant
• Performs impact analysis on all identified issues, determines the root causes and tracks any require system updates or follow-up items