Customer Advisor Cover Letter

I submit this application to express my sincere interest in the customer advisor position.

Previously, I was responsible for service and / or sales support on a broad range of banking products and / or solutions to existing / prospective TD customers and/or partners.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Organized (strong organizational skills)
• Sales minded (understands sales)
• Collaboration with sales team & retailer
• Student loan repayment program
• Professional experience with medical insurance preferred
• Previous experience in a customer service related role
• Knowledge of insurance products / financial services would be great
• Be a good fact finder

I submit this application to express my sincere interest in the customer advisor position.

In my previous role, I was responsible for them with a better understanding of our full range of products and services that may best fit their needs.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Education/Government Sales Experience
• Completed Matric Qualification (with a Minimum of 12 months unbroken International BPO experience)
• Non-matric with 24 month unbroken International BPO experience
• A clear credit and criminal record
• Previous experience of dealing with customers via telephone
• Exhibit self-motivation, efficiency and team working
• Have a good numeracy and IT skills
• Have fine attention to detail and good time management skills

I submit this application to express my sincere interest in the customer advisor position.

Previously, I was responsible for customer service and technical assistance to e-banking, Mobile, text banking and e-pay customers.

Please consider my qualifications and experience:

• Be meticulous and detail orientated
• It is important to be flexible to work a variety of shift patterns
• Set up the Enterprise Sales team for AB India
• Develop strategies to sharpen our focus in targeting businesses in focus customer industry verticals
• Lead the existing Small and Medium Business (SMB) Sales team to bring about continuous improvement in Sales Productivity and ROI, in liaison with the AB India Finance team
• Engage with key customers in focus industry verticals to enable and drive a consistent buying behavior on AB measured by their frequency, volume and value of purchases
• Influence B2B Category and Seller teams to modify their selection acquisition roadmap based on a systematic need-gap analysis for customers in focus customer segments
• MBA from a Tier I b-school

I would like to submit my application for the customer advisor opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for information and solutions that meets their needs and encourages them to pay their annual subscription fee.

Please consider my experience and qualifications for this position:

• Demonstrated understanding of the importance of customer service within an organization
• Referring calls/accounts to appropriate parties based on customer inquiries
• Maintain minimum production standards
• Achieve passing quality review scores per unit requirements
• Produce acceptable unit collection volumes
• Work with other team members and management in a professional manner
• Practice and adhere to the Parallon “Code of Conduct" philosophy and “Mission and Values Statement"
• Practice and adhere to the Code of Code philosophy and Mission and Value Statement

In response to your job posting for customer advisor, I am including this letter and my resume for your review.

In the previous role, I was responsible for chat/phone support to customers opening digital banking products and services.

My experience is an excellent fit for the list of requirements in this job:

• Enjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet their goals
• Show aptitude for learning and developing new skills
• An understanding of bookkeeping, accounting principles and payroll would be an advantage as would an interest and general knowledge of agriculture but neither essential as full training will be given
• Be comfortable working across teams in different locations
• Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants
• Have proven experience within a Customer contact environment
• Focus on personal effectiveness and efficiency identification of waste, complexity and failure demand to help improve our customer journeys
• Assist Customer Advisors/Service Consultants with customers when needed