Customer Advocate Cover Letter

I submit this application to express my sincere interest in the customer advocate position.

Previously, I was responsible for direction and structure for prioritization to help resolve service issues due to product shortages and supply chain constraints.

Please consider my qualifications and experience:

• Understands and can articulate the product line and architecture
• Wears the customer advocate hat at all times
• High energy, fun, and engaged in work culture
• Microsoft Word, PowerPoint, Excel and Outlook
• Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
• Salesforce Service Cloud for customer service issues/Case Management
• Proprietary Order To Cash Systems (e.g., Sapphire) for customer transactions processing

I am excited to be applying for the position of customer advocate. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for customer analysis in support of Sales Strategy, Sales Finance and supply chain initiatives, as.

Please consider my experience and qualifications for this position:

• Work collaboratively with team members to ensure excellent customer service
• Superior follow-up skills and experience in managing work queues are essential
• Bilingual in English and French is a requirement
• Experience working with SAP is an asset
• Advanced Excel and/or Microsoft Access skills to support data analysis
• Technical understanding of information systems
• Energy background / Energy billing experience ideal
• Advanced troubleshooting of technical issues

I am excited to be applying for the position of customer advocate. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for product allocation through customer understanding and business needs in coordination with supply chain and customer service.

Please consider my qualifications and experience:

• Team player and excellent communicator who can work seamlessly with Sales, Technical and Finance colleagues
• Customer focused and prepared to ‘go the extra mile’ – good listener
• Able to work autonomously and proactively
• Willingness to work extra hours at quarter end to meet the needs of the business
• Proficient in Microsoft Word, Excel, Outlook Basic
• Basic knowledge of SAP or ERP systems
• Basic problem resolution and negotiation skills
• Solid relationship building skills with internal and external customers

I would like to submit my application for the customer advocate opening. Please accept this letter and the attached resume.

Previously, I was responsible for voice of the Commercial/customer to Janssen Supply Chain to drive strategic and tactical improvements to Janssen business and our supply chain response.

Please consider my experience and qualifications for this position:

• Prior successful customer service experience, along with a proven track record of accomplishment in working in an environment servicing internal and external customers
• Manufacturing/Industrial/B2B preferred
• Urgency to solve immediate problems (responsiveness and prioritizes workload)
• Basic knowledge and experience in Microsoft Excel
• Work with users to identify, troubleshoot and resolve issues
• Provide a dedicated support approach, helping Sell customers gain more value from the tool
• Provide product demonstrations and webinars for prospective and current Customers to help them understand how to get the most out of Sell
• Update or build support articles and blog posts to continuously drive and improve the client facing resources and knowledge base

I would like to submit my application for the customer advocate opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for supply chain, replenishment, logistics, and product supply expertise for assigned categories - for both Clorox and customer.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proven interpersonal skills with emphasis on empathy and assurance
• PC literate (familiar with windows applications)
• Needs to be available to work flexible schedule, including nights, weekends and holidays
• Prior Claims, Warranty, or Insurance experience is beneficial
• Knowledge and demonstrated use of Microsoft office--Excel, Word, Power Point, and Outlook
• Understanding and involvement in metrics and Daily Lean Management
• Know how & why to use SAP transactions and the interconnection of those systems with our business processes and workflows
• Demonstrated team/project leadership on short term projects