Advocate, Customer Cover Letter

I would like to submit my application for the advocate, customer opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for excellent customer service by providing each patient with a complete insurance benefits analysis and explaining the benefits to the patient.

Please consider my qualifications and experience:

• Knowledge of other MS Office Suite and/or software applications related to job functions
• Some knowledge of CAPA
• Understanding of Complaint investigation, global medical device regulations requirements and standards such as 21 CFR Parts 803, 806, and 820 & ISO13485
• Analytical skills and attention to detail is key
• Teamwork in and outside of the Quality & Regulatory Department
• Understanding of board substrates, lead times and board ordering processes
• Basic knowledge of printing, cutting, and finishing operations
• Minimal Supervisory or Peer Guidance needed within the listed above requirements

I submit this application to express my sincere interest in the advocate, customer position.

In my previous role, I was responsible for regular updates on performance records, warranty tracking and / or customers inquiries in particular following the J&J complaint process.

Please consider my qualifications and experience:

• Knowledge of Microsoft and Linux based services and protocols
• Experience analyzing network traffic data to identify problem areas
• Basic Linux CLI navigation and usage
• Hands-on experience with IXIA network traffic generation equipment
• Experience handling multiple requests concurrently, and seeing them to completion
• Familiar with approaches to security, reverse engineering, threat detection, performance, and quality
• Proficient on AWP or TMH Product (Parts or Service)
• Maintain a positive attitude and a willingness to work independently or with a team

In response to your job posting for advocate, customer, I am including this letter and my resume for your review.

In my previous role, I was responsible for financial leadership and decision support during the annual business planning process and quarterly budget updates for J&J Consumer, Medical Device and/or Pharmaceutical sectors.

Please consider my experience and qualifications for this position:

• Able to articulate the value of Support and effectively manage customer escalations
• Team player and excellent communicator who can engage across corporate functions (Support, Engineering, Sales, Professional Services)
• Proficiency in recording and documenting information in a CRM system, preferably SalesForce and JIRA
• Basic knowledge of a global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing)
• Prior successful Customer Service experience, a proven track record of accomplishment in working in an environment servicing internal and external customers
• Positive attitude and empathy for customers
• Excellent communication skills, including verbal, listening and written
• Demonstrated excellence in Customer Service Skills (CSS)

I submit this application to express my sincere interest in the advocate, customer position.

In the previous role, I was responsible for day to day production and project support requirements for System Users for J&J supply chain.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Identify detailed improvements and needs based on customer feedback for Sell Product and communicate them to the Product team to allow for continuous product improvement
• Provide a positive, personalized and delightful experience to each customer who reaches out to us
• Onboard and train new team members as meaningful
• Drive creative internal project to help the Advocacy organization be more successful and efficient as a team
• Motivation to become a product expert
• Effective skills at managing time and juggling many balls in the air
• Heavy phone volume experience
• Superior communication and customer service skills, including professional empathy, customer care

I am excited to be applying for the position of advocate, customer. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for direct support for VP SC Innovation & Insights, including leading/ participating in internal & external presentations of J&J SCInnovation work.

Please consider my experience and qualifications for this position:

• Progressively more involved with decision making in order fulfillment processes while operating under less supervision
• Courteous, empathic, and professional manner
• Familiarity with accounts receivable processes, insurance rules and regulations
• Flexible with a full-time work schedule including weekends, rotating hours and holidays or shifts as designated by management
• Bilingual/multilingual skills desirable
• Understands PII regulations such as HIPPA and GDPR
• Knowledge of the Affordable Care Act (ACA) preferred
• Superior interpersonal skills including courtesy, professionalism, empathy, and cooperative attitude