Customer Agent Cover Letter

I would like to submit my application for the customer agent opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for feedback via established Voice of Customer processes to ensure that customer business requirements are being captured and addressed appropriately.

Please consider my experience and qualifications for this position:

• Passion for the health, fitness, and nutrition
• Passion about delivering great customer service
• Experience of car/van washing/valeting
• Have IT skills to operate our hand-held devices
• Tech savvy with a strong knowledge of Android, iOS, and Windows devices
• Working knowledge and troubleshooting skills of hardware and software issues
• Critical thinker with strong analytical, organizational and problem-solving skills
• Independent learner, but also works well on a team

I submit this application to express my sincere interest in the customer agent position.

In my previous role, I was responsible for feedback via established voice of customer processes to ensure that customers’ business requirements are being captured and addressed appropriately.

Please consider my experience and qualifications for this position:

• Practice active listening while understanding the needs and objectives of the company
• Initiative and a strong work ethic
• Unwavering attention and adherence to the organization's values and principles
• Proficiency in standardized software applications, including MS Word, Excel, Microsoft Outlook
• Communicate actively with customers and other team members
• Previous Call Center or Customer Service experience is preferred
• Experience in service desk software such as Salesforce, ServiceNow or Zendesk is preferred
• Sincere passion for delivering exceptional customer service and overall experience

I am excited to be applying for the position of customer agent. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for market research to support the development of new products and services (secondary skillset).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A passion for helping and retaining customers
• Good knowledge of Microsoft Office suite (specifically Word and Excel)
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company
• Delivering a flawless telephone service when booking our customers in for an aftersales requirement through inbound calls
• Ensuring calls are answered and made in a timely manner to ensure our customers are continuing their experience with speed and quality at all times
• Confidence to work across a range of systems and tools efficiently and effectively (MS Office)
• A confident, clear and polite telephone manner
• Previous experience within customer service / technical support gained within a call centre environment is essential

I submit this application to express my sincere interest in the customer agent position.

In my previous role, I was responsible for support and specific advice in the implementation of processes and standards for all HR Services aspects.

Please consider my experience and qualifications for this position:

• A background in technical product support desirable
• Experience of dealing with and resolving customer issues
• IT literate and good knowledge of MS office tools
• Willingness to be extremely flexible
• Previous Call Center or Customer Service preferred
• Millwork or building materials industry experience is preferred
• Experience in customer service experience in a transaction-based environment such as a call center
• Experience in managing portofilio of accounts

I would like to submit my application for the customer agent opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for analysis, tracking, trending, and reports regularly regarding Agent commission oversight to Senior Director of Sales and Business Development to ensure deficiencies are addressed and processes are put in place to ensure future needs are met including top sales Agent and performance tracking.

Please consider my experience and qualifications for this position:

• Ensure all emails are answered within 4 working hours
• Place and allocate orders
• Manage queries related to reverse logistic
• Ensure all dialogue with customer is updated accurately on the in-house app
• Provide reports to customers
• Maintain ownership of issues and manage to a timely resolution on customer’s behalf – ensure if “something is promised – it happens”
• Identify IT issues and resolve them with help of IT department
• Attend conference calls with customers