Customer Loyalty Cover Letter

In response to your job posting for customer loyalty, I am including this letter and my resume for your review.

Previously, I was responsible for valuable actionable recommendations to clients related to best practices in managing indirect tax.

Please consider my qualifications and experience:

• Computer, CRM, and data entry experience
• Self motivated and able to remain focused independently
• Experience in business accounting or audit, especially as it relates to sales and use tax compliance
• Fields customer inquiries through various channels including phone, web form, email, live chat, discussion forums, and social media
• In addition to Fluency in English, Preferred languages are Japanese / German / French / Italian
• Strong leader who recruits and develops an exceptional team of leaders
• Strong analytically and endlessly curious to unlock insights from rich data sources to achieve sustainable competitive advantage
• Familiarity with key CRM metrics – solid analytical expertise

I submit this application to express my sincere interest in the customer loyalty position.

In my previous role, I was responsible for effective and actionable data to sales team in order to identify and realize all potential sales opportunities.

My experience is an excellent fit for the list of requirements in this job:

• Primary VW brand contact leading the assessment and business strategy around CRM@VWG, and it’s “fit” for the US market, ultimately overseeing a successful implementation effort
• Leads the customer experience research plan/strategy to ensure continual refinement of customer touchpoints, with the engagement and support of VW Group Marketing research team
• Measurement and monitoring of the CRM process to ensure effectiveness
• Work in a collaborative environment with other VW Markets to extend and develop best practices
• Experience in CRM strategy / customer relationship experience with extensive portion of that experience working directly on CRM strategy and Loyalty program development
• Experience working with companies dedicated to the development & building of consumer profile models
• Experience integrating customer relationship strategies and tactics into consumer touch points
• Knowledge of database development, upkeep, & long-term management

I submit this application to express my sincere interest in the customer loyalty position.

Previously, I was responsible for valuable actionable recommendations to customer in managing sales and use tax.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Intermediate to advanced MS SQL querying skills
• Experience with Tableau data visualization software (preferred)
• Understanding of business needs and how to develop reports accordingly
• Able to visualize data clearly and creatively
• Highly analytical with strong problem solving and critical thinking capabilities
• Business Owner for VWoA T1 & T3 Retail Lead Program
• Business Owner of the Volkswagen Brand Loyalty as measured and reported by IHS
• Serve as primary lead for VWoA Operations and the Salesforce.com Campaign Tool integration

In response to your job posting for customer loyalty, I am including this letter and my resume for your review.

In my previous role, I was responsible for valuable actionable recommendations to clients related to best practices in managing Telecom taxes.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Business Owner of the Digital Volkswagen Life Magazine and Welcome email for new Retail customers
• Serve as subject matter expert for Dealership CRM Best practices
• Design a foundational Owner Loyalty strategy for VWoA and ensure all departments buy-in and understand how to deliver against the strategy
• In conjunction with Marketing and IT organizations, develop customer segments and VW brand “personas”
• Review internal and external intelligence relating to the Customer sales & service experience
• Primary point of contact measuring and reporting VW brand and dealer loyalty on a quarterly and annual basis (currently partner with IHS for this data)
• Identify root cause Customer defector issues and develop strategies and tactics to eliminate these customers dissatisfiers
• Lead the definition of the full-circle customer touchpoint strategy from purchase to repurchase ensuring the integration of marketing, sales, service and VCI remarketing efforts to optimize the customer communication resources

I submit this application to express my sincere interest in the customer loyalty position.

In my previous role, I was responsible for outside in thinking” on best practices with regards to Customer Experience and stay abreast of key trends.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with database campaign management
• Experience with development and implementation of customer loyalty strategies and tactics
• Experience and working level familiarity with market research methodologies and tactics
• Strong cross-department project management skills
• Strong collaboration and motivational skills to lead behavioral internal behavioral transformation
• Flexibility to execute & multi-task in a fast-pace environment
• Outstanding communication, presentation, collaboration and negotiation skills
• Demonstrated empathy for customers