Customer Assistance Representative Cover Letter

Please consider me for the customer assistance representative opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for office services involving the operation and routine maintenance of computer-based high volume production and color graphics reproduction equipment and other various electronic processing duplicators and associated equipment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Work shifts that include irregular and/or extended hours, weekends and holidays
• Picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Collection experience (in-house or third party) is an asset but not mandatory
• Call center experience is an asset but not mandatory
• Possess computer & multi-tasking skills
• Thrive in a dynamic and time-sensitive environment
• Effectively communicate (via clear, concise instructions) with customers via phone, chat or email to answer tier one questions and/or troubleshoot tier one issues
• Gain familiarity of all Renaissance products, services and support processes for effective support of our customers