Customer Account Resume Samples
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Customer Account Resume Samples
The Guide To Resume Tailoring
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CM
C Monahan
Constantin
Monahan
361 Nitzsche Mountains
Houston
TX
+1 (555) 247 0889
361 Nitzsche Mountains
Houston
TX
Phone
p
+1 (555) 247 0889
Experience
Experience
Houston, TX
Customer Account Analyst
Houston, TX
Hintz and Sons
Houston, TX
Customer Account Analyst
- Make process improvement recommendations
- Develops knowledge to execute Letters of Credit and Sight Drafts
- Provides professional communications to external and internal customers
- Own and manage all aspects the customer relationship
- Self-development through continued education
- Collaborates with cross-functional teams to manage global order to cash process
- Cross functional teamwork: supply chain, manufacturing, credit, transportation, business services
Phoenix, AZ
Customer Account Engineer
Phoenix, AZ
Kutch-Eichmann
Phoenix, AZ
Customer Account Engineer
- Field questions for sales support by providing technical data, pictures, vendor documentation and occasionally partaking in plant tours and mock-up visits
- Ensure a consistent and professional level of customer service through a proactive, problem solving approach
- Manage the interface between the customer, the manufacturing plant and CV global network
- Maximise sales/profit with existing customers
- Provide technical interface between above groups and engineering to ensure customer expectations are met
- Assist CAM in direction and coordination of Account Management Activities
- Develop/maintain working knowledge of WEC products/services. Assist in development and implementation of marketing strategies and plans to promote products and services
present
Dallas, TX
Customer Account Administrator
Dallas, TX
Schroeder Group
present
Dallas, TX
Customer Account Administrator
present
- Works with inside sales and sales managers to set up jobs with necessary information in a timely fashion
- Interacts with the customers in an on-going basis, providing schedule updates, obtaining information requested by the other functions, following up on purchase orders
- Process data entry transactions, match paperwork and create files for incoming customer returns
- Actively participates in the work teams(NASCAR team)
- Works with engineering and modeling department to send design and drawings to customer in a timely fashion
- Works with sales and the plant to meet customer expectations
- Ensures accuracy of order entry
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Kennesaw State University
Bachelor’s Degree in Accuracy
Skills
Skills
- Ability to make decisions quickly on available information and take action; make commitments and change decisions when justified; remain calm under pressure
- Organized and reliable: able to work independently with little direction when necessary. Self-starter with natural curiosity and technical agility
- Strong skills in the areas of process discipline, detail-orientation, problem-solving and project management
- High level of maturity and ability to interact professionally with all level within the organization
- Highly structured and detail-oriented
- Able to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts
- Solid communication, listening and writing skills
- Demonstrated success as a sales, professional services or account management leader selling in territories
- Knowledge of the Teletrac Navman’s business objectives and how the marketing objectives fit into them
- Strong listening skills
15 Customer Account resume templates
Read our complete resume writing guides
1
Senior Accounting Clerk Customer Account Services AS Operator Resume Examples & Samples
- ?Strong knowledge of the Scotia Plan Loan System
- Strong knowledge of Retail Lending Platform
- Thorough knowledge of the AS400 System
- Some knowledge of FFT and clearing procedures
2
Customer Account Liaison Resume Examples & Samples
- Account owner for various worldwide airline customers
- Administers contracts for customer accounts
- Assists with pricing, payment, and delivery commitments recommendations
- Communicates with internal and external customers regarding ordering and processing of accounts
- Provides technical research in support of sales and marketing strategies/proposals
- Creates and delivers presentations/communications to peers and customers
- Ensures deliveries meet schedule as defined by customer requirements
- Develops quotations for customer based on policies and contracts
- Coordinates activities with Provisioning, Pricing, Finance, and Engineering Functions
- Resolves problems real time, utilizing resources and lean principles
- Performs all other duties as assigned
3
Customer Account Operations Manager Resume Examples & Samples
- Typically 4-6 years of related experience, preferably in supply chain, customer operations, sales operations, customer service,
- Procurement or financial management
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
- Knowledge of sales operations processes
- Developing consulting,negotiation and influence skills
- Solid understanding of core company businesses and the revenue cycle
- Superior research and analytical skills
- Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
- Ability to identify and implement customer-specific process improvements
4
Msrdp Customer Account Analyst Resume Examples & Samples
- Work recalls from the collection agencies, verifying balances, providing statements, working bad debt credit balances. Work the close and return reports from the collection agencies
- Assist as a back up to the Customer Service Team by answering patient/client calls when there are high call volumes
- Responds to written correspondence to all patient inquires in a timely manner. Escalated patient inquiries will be sent to the Patient Financial Advocate for account resolution
- Perform audit of accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed
- Answer questions and provides appropriate guidance to new employees on resolving account issues
- Stays abreast of latest developments and trends in medical billing, customer service, and collections; attends seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities
- Maintains knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions
- Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records
- Other Duties: Performs other duties as assigned
5
Customer Account Management Team Leader Resume Examples & Samples
- Responsible for the customer and accounts portfolio administration and account service of the branches (main branch and sub-branches) for all business lines
- To lead the account management team to conduct account documents checking/customer account applications, on-site witness, proper handling in compliance with account management regulation /AML policy with high quality and fulfilling the SLA
- Transversal knowledge of the services and products of the corporate and investment banking sector, and/or specialist knowledge of one business area
- Ability to work independently and proactively manage relationships with BLs and Compliance/Branch team
- Ability to assess appropriate practical guidance and solutions to onboarding issues without compromising internal controls, policy requirements or external regulatory requirements
- Good interpersonal and communication skills, reactivity, sense of service, anticipation and flexibility are essential requirements in this service function
- Autonomy, reliability and efficiency
- Pro-active behavior to continuously improve the quality of service and the extension of the range of services
- Accurate knowledge in the Chinese regulation, rules and practices and ability to quickly master the SAFE /PBOC update policy and procedure
- Good sense of compliance risk control and operational risk control
- Good sense of client service
- 3 to 5 years working experience in a financial institution, with at least 3 year performing account management and controls for corporate and institutional customers
6
Customer Account Management Specialist Resume Examples & Samples
- Responsible for the customer and accounts portfolio administration of the branches (main branch and sub-branches) for all business lines
- To check the files, perform on-site witness, proper handling in compliance with account management /AML policy, to register in the system for all corporate customers and accounts creation /modification/closure with high quality and fulfilling the SLA
- The position requires effectiveness, team spirit and an ability to work in a fast-paced and demanding environment as well as a strong interest in financial markets and banking activities
- Good team player
- At least 1-3 years experience in account opening, closure , maintenance is preferred , candidates with no related experience but with highly responsible and competitive profile will be considered as well
- Fluent in written and spoken English language and Mandarin
7
Customer Account Analyst Resume Examples & Samples
- Collaborates with cross-functional teams to manage global order to cash process
- Sourcing, Transportation, and delivery of orders throughout the entire supply chain
- Own and manage all aspects the customer relationship
- Single point of contact for all direct customer inquiries
- Product
- Order Status
- Complaint
- Ensure accurate/timely order entry
- Ensure accurate pricing
- Strong verbal and written communication
- Consistently apply Export Regulatory Policies and Procedures for internationally destined shipments
- Anticipate and identify customer requirements
- Make process improvement recommendations
- Bachelor’s degree from an accredited university
- English profienacy
- 1-2 years combined experience providing direct customer service and/or serving in a client facing role where product crosses borders
- Being fluent in French and/or Portuguese is highly attractive
- 1+ years experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing
- 1+ years experience working with global companies in a matrixed structure: Engaging with divisions and subsidiaries and end customers
- Must be able to multi-task and adapt to a rapidly changing environment
- Experience with Sales Reports- generating, analyzing and presenting data in an easy to understand format
8
Customer Account Spec Resume Examples & Samples
- Conduct ongoing sales activities through quotation development, sales conversions, and customer follow-ups
- Develop and assist in sales lead creation through data analytics and the research of customer needs and requirements
- Ability to propose recommended solutions, work scopes and proper provisioning levels
- Ability to collaborate with internal teams such as Operations, Quality, Engineering, and Programs
- Assist in developing Sales and Business Growth Plans within the financial planning periods
- Collaborate with the Finance community to assist with financial collections including prompt resolutions of invoice discrepancies, monitoring of customer payment practices, and financial terms adjustment
- Support emergency requests including off-schedule support, such as AOG (Aircraft on Ground)
- Ability to manage time in a manner required to coordinate multiple tasks and to drive continuous improvement projects
- Negotiate for pricing and delivery through customer sales engagements
- Lead and assist in developing customer agreements and relationships
9
Senior Manager Customer Account Management Resume Examples & Samples
- Seven or more years' experience in managed health care industry, public or private contracting, sales operations or claims processing
- Two years direct people management experience
- Background in Managed Markets or Government Claims or Contracting
- Demonstrated leadership, negotiation and communication skills
- Demonstrated analytical skills, highly organized and detail oriented, and able to manage multiple priorities
- Strong oral and written communication skills, including a strong focus on customer service
- Demonstrated ability to work collaboratively with peers
- An MBA or professional certification (CPA, CFE, PMP, etc.)
10
Customer Account Mgr-mf Resume Examples & Samples
- Review and analyze Multifamily transactions with limited supervision. Negotiate pricing. Consult on underwriting and structuring of transactions. Assist in managing and resolving issues as they arise
- Prepare reports and analyses to track customer and deal team performance
- Participate in formulating strategies to achieve corporate and account level qualitative and quantitative goals
- Support customers in creating, implementing, and marketing effective loan products for targeted borrowers
- Perform individually or participate as a team member on highly complex projects at the highest level of technical complexity
- Minimum 5 years prior experience in the real estate finance industry either underwriting or originating mortgage business, preferable Fannie Mae DUS experience
11
Customer Account Professional Resume Examples & Samples
- Work in partnership with the Alliance Management to maximize the potential of accounts
- Ability to execute to a plan and demonstrate dependability and ownership
- Leading the responsibility to prepare business and technical discussions and tailoring
- Extend domain and business expertise to the customer by evaluating and understanding
- Critical business processes, with a focus on proposing solutions to address the business problems
- Engaging customers being a SPOC for all business and technical discussions at mid management and operations level
- Coordinating with internal stakeholders from management, engineering, marketing and delivery functions while designing solutions for the customers
- Contribute and participate in regular opportunity reviews with the Account Team
- Support the cross-sell/up-sell process
- Together with the Sales Executive define the go-to-market strategy
- Leverage the TIBCO Sales Methodology
- Research new opportunities and participate in Marketing Events
- Bachelor degree (Masters degree preferred) in Computer Science
- Must have 3-7 years of solid Enterprise Software selling expertise
- Good communication skills and ability to understand and clarify complex issues and solutions
- Proven ability to be inventive and creative in their approach to selling – to create superior customer value propositions and invent new ways to satisfy customer demands
- Passion for technology and willingness to learn
- Excellent track record of identifying key decision-makers and building strong long term relationships with customers
12
Customer Account Analyst Resume Examples & Samples
- Must be able to multitask and adapt to a rapidly changing environment
- Experience with Sales Reports generating, analyzing and presenting data in an easy to understand format
- The individual must be highly organized & able to work in a fast paced environment
13
Customer Account Analyst Resume Examples & Samples
- Bachelor’s Degree from an accredited university
- Minimum of two (2) years of Customer Service Experience
- Ability to prioritize and multi-task
- Motivation to work within a team environment
- Experience in order entry systems (i.e., IOMS, CSMS, COMS)
- Fluency in language other than English (written and verbal)
- Understands concepts of international business and diverse cultures
- Working knowledge of business concepts and communication skills
- 1+ year experience with Incoterms, International Transportation, Freight Forwarders and/or OUS Sourcing
- 1+ years’ experience working with divisions, subsidiaries and/or end customers outside of the United States
14
Customer Account Engineer Resume Examples & Samples
- Develop/maintain working knowledge of WEC products/services. Assist in development and implementation of marketing strategies and plans to promote products and services
- Communicate customer requirements to MA
- Support the development of proposals and participate in contract negotiations
- Perform activities necessary for order acceptance, implementation, invoicing, and closeout. Assist in coordination of product line resources to assure customer satisfaction
- Develop recommendations for resolution of warranty, deficiency, suspense, and cost/scheduler conflicts. Assure issues are promptly resolved internally
- Participate in implementation of resolutions
- Oversee customer project technical and commercial activities from order implementation phase to project completion to ensure flawless delivery for assigned customers
- Assist CAM in direction and coordination of Account Management Activities
15
Customer Account Engineer Resume Examples & Samples
- Bachelor's Degree in Engineering or equivalent
- 8+ years of experience
- Proficient in English – frequently use English as working language
- Business sense – having knowledge in Marketing and marketing strategy formulation, basic Finance
- Good at communication, particularly in negotiation
- Accountable for the duties assigned
- Proactive and can-do attitude
16
Customer Account Liaison Resume Examples & Samples
- Knowledge and understanding of market pricing, ability to develop marketing strategies
- Experience communicating with internal and external customers verbally and in writing
- Experience developing customer quotes and negotiating with customers
- Intermediate computer skills including Word, Excel, Powerpoint, Outlook
- Experience using an ERP System (SAP preferred)
- Intermediate math skills
- Strong interpersonal skills and the ability to effectively negotiate with customers
- Experience speaking effectively before groups of customers or employees
- At least 18 years of age or older
- Ability to provide verification of US Citizenship or permanent residency to satisfy ITAR/EAR restrictions
- Read, write, speak and understand English language
- Demonstrate time, priority and stress management skills in a fast paced environment meeting deadlines while maintaining a customer-oriented demeanor
- Ability to work cooperatively with supervisors, co-workers, customers, and others in a team environment displaying mutual trust and respect
- Ability to be regular and predictable in attendance
- Ability to sit, stand, walk, reach, twist, climb, crouch, stoop, kneel, and lift up to 25 pounds
- Ability to use Personal Protective Equipment (PPE): safety glasses with side shields, hearing protection, and other PPE as needed for 8+ hours per day
- Ability to work in a constant state of alertness
- Ability to follow rules and policies of the company
- Continuous Improvement process experience preferred
17
Manager, Customer Account Management Resume Examples & Samples
- Assume accountability for the retention and growth of Avalara customer contracts and manage to exceed annual, quarterly and monthly metrics set by executive leadership and the board of directors; Forecasts retention, sales, and satisfaction status for assigned accounts
- Minimum of 10 years experience in a sales, professional services or account management leadership position
- Successful track record in reaching or exceeding goals in: customer satisfaction, customer retention, and expansion sales
- Experience maintaining outstanding external customer relationships, including experience guiding dissatisfied customers to mutually satisfactory solutions
- Solid communication, listening and writing skills
- Able to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts
- Able to work effectively with people of varied technical and finance backgrounds at entry through “C” level positions in both customer service and sales scenarios
- Organized and reliable: able to work independently with little direction when necessary. Self-starter with natural curiosity and technical agility
- Knowledge of/experience in cloud based software in one or more of the following roles: account management, software consulting, renewals management, TAM (technical account management)
18
Manager, Customer Account Managment Resume Examples & Samples
- Assume accountability for the satisfaction, retention and growth of Avalara customers and manage to exceed annual, quarterly and monthly metrics set by executive leadership and the board of directors; Forecasts retention, sales, and satisfaction status for assigned accounts
- Minimum of 10 years’ experience in a sales, professional services or account management leadership position
- Strong leadership skills emphasizing hands-on coaching and mentoring techniques. Proven success setting clear goals for teams and guiding team members to success through demonstration, motivation, and positive reinforcement
- Demonstrated success as a sales, professional services or account management leader selling in territories
- Excellent understanding of business accounting practices related to sales and use tax a plus. Good understanding of information systems implementation and support practices
- Experience using CRM systems (e.g. salesforce.com) to effectively track and manage account management activities including cases and opportunities
19
Customer Account Mgr-ce Resume Examples & Samples
- Formulate detailed account strategies to achieve goals. Lead development, implementation, and monitoring of complex customized business solutions to meet both Fannie Mae and customer goals and objectives
- Facilitate and lead engagements at all levels of management within Fannie Mae and with key lender contacts
- Define and develop comprehensive business solutions based on analysis of complex internal and market data. Develop and implement effective recommendations to business opportunities or issues
- Resolve all customer requests in a timely fashion. Anticipate customer needs and formulate and align appropriate internal and external response. Continually refine, broaden, and strengthen our customer relationships
- Lead all internal and external negotiations and drive alignment related to key goals and objectives
- Lead cross-functional team and drive alignment and execution around account strategy and Fannie Mae goals and objectives
- Actively participate on complex special project teams. Inform corporate strategy
- 6+ years of related experience
20
Customer Account Analyst Resume Examples & Samples
- Undergraduate degree preferred
- Must be self-actuated and have the ability to adapt to change
- Computer literate. Knowledge of Excel, PowerPoint, Word, Email
- Must have working knowledge of Customer Service and Analytics/problem solving
21
Customer Account Operations Manager Resume Examples & Samples
- Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements
- Consults and advises on operational matters of high complexity to internal clients up to the Director level
- Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase
- Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management
- Project management experience preferred
- Excellent Leadership, negotiation and influence skills
- Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
- Solid financial and business acumen
- Proven ability to identify and implement customer-specific process improvements
22
Director Customer Account Management Resume Examples & Samples
- Maintain or oversee preparation and processing of customer contracts. Manage liaison between Customer Account Managers (CAM) and/or team members and customer representatives
- Lead team members in evaluating and anticipating customer needs, responding to customer requests, training on new and existing products and services, and overall maintenance of customer relationships
- Monitor unit in analyzing, evaluating, and pursuing new business opportunities. Track progress, support formulation of account strategies, and manage liaison and problem-solving with potential customers
- Lead and/or support development of new loan products for targeted borrowers. Provide support at the highest level of technical complexity in developing solutions and alternatives
- Report to senior management on the unit's production, activities, and efforts
- Plan, document, and manage the performance of subordinate managers and/or staff. Provide for professional or technical growth through assignment, mentoring, or training
- Plan and manage the unit's budget. Approve expenditures or budget transfers
- Expertise in sustainable communities and the partnerships that enable these partnerships
- Command of Affordable Housing, Housing Counseling, and Mortgage Finance
- A robust network of strong relationships in Affordable Housing
- Proven experience leading/guiding/managing projects and teams
- Experience managing critical projects/tight timelines
- Experience managing efficiently ever-changing priorities and obstacles
23
Senior Customer Account Services Agent Resume Examples & Samples
- Customer Service experience
- Call Center experience
- International and Duty Tax experience
24
Senior Manager, Customer Account Admin Resume Examples & Samples
- Responsible for workforce planning and organizational development initiatives: Talent Management, Performance Management, Change Management, Training
- Responsible for junior customer account information, business growth, and proposal activity
- Responsible for understanding the underlying need in driving business
- Responsible for order administration in the service center environment; Receive shipping and activity information; Set organizational objections and direction
- Oversee the overall transaction activity that is non-exempt, the inbound and outbound processing of orders, as well as the transactional activity/billing/invoicing/customer quotes
- Check to ensure that appropriate changes were made to resolve customers' problems
- Responsible for overseeing the stockroom and shipping and receiving responsibilities
- Generate incremental revenue by building customer relationships and identifying incremental revenue opportunities
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken
- Oversee the resolution of customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Oversee the contact of customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Research account histories to assist in collection activities
- Verify that the product has been installed and is operational
- Responsible for assisting in the management of a department and all projects assigned to the department
- Bachelor's degree in an appropriate discipline or in the absence of a degree six years of related exempt experience
- This position requires you to work in a restricted facility that requires US Citizenship or Permanent Residence (Green Card)
- Experience managing a customer service department with sales of 20M or more
- Experience resolving escalated high profile customer issues
- SAP, Experience managing 20 or more individuals, and Aerospace industry experience is preferred
25
Automated Customer Account Transfer Service Follow Up Associate Resume Examples & Samples
- Monitor cycle and end of day reports on ACATs
- Work reject reports
- Follow up on Non-ACAT transfers in Pinnacle
- Communicate with branches via email and phone
- Collaborate with contra firms to monitor transfers in progress
- Quick and accurate data entry skills, including 10-key
- Ability to interpret and apply procedures
- Good organization skills
- Basic level proficiency with Microsoft Word, Excel, and Outlook
- 2+ years finance or account transfer experience preferred
26
Automated Customer Account Transfer Service Outgoing Associate Resume Examples & Samples
- Validate outgoing full & partial transfers on ACAT system
- Process outgoing non-ACATs
- Notifies branches of intent to transfer by email and risk
- Process cycle and end of day ACAT reports
- Send residuals on ACAT system
- Communicate with branches and contra firms via email and phone
- Cross train with other teams within the department
- Great attention to detail
- Moderate research/problem-solving ability
- Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
- High School diploma or equivalent combination of education and experience required
- 2+ years customer service or general office experience required
27
Customer Account Management Leader Resume Examples & Samples
- Partner with assigned channels/functional areas as the primary point of contact with business leaders
- Responsible for overall customer service “sales” strategy, leading the development of process improvements and identifying best practices within and across departments (Product Management, Services, Manufacturing and Distribution Operations)
- Develop team to be an extension of the sales organization, participating in
- Bachelor’s Degree in Business, Finance, Marketing or Supply Chain. Master's degree preferred
- Previous management experience with a direct reporting structure at a professional level
- Project Management skills and experience
- Advanced knowledge of CRM systems
- Professional certification is a plus (i.e. National Professional Certification in Customer Service)
28
Customer Account Analyst Resume Examples & Samples
- Understanding and experience with supply chain models
- Being fluent in Mandarin and/or Indonesia Bahasa is highly attractive
- 1+ year experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing
- 1+ year experience working with global companies in a matrixed structure: Engaging with divisions and subsidiaries and end customers
29
Customer Account Specialists Resume Examples & Samples
- Use appropriate judgment together with positive communication regarding department or employee concerns
- Work within team to assure customer deadlines are met
- Resolve and communicate all long term/short term customer service issues in a timely, efficient and knowledgeable manner. Lead on-the-job training for new Customer Service Representatives
- Run all reports to delegate daily tasks to the team in absence of the Team Service Manager
- Excellent interpersonal and communication skills, both written and verbal
- Strong service orientation
- Committed, flexible team player with business acumen
- Proficient in computer applications to include Microsoft Office
- Two to five years of demonstrated success in the Customer Service Representative role or equivalent
- Fire Industry Acumen: Working fire industry vocabulary and understanding of key fire equipment functions. Completed fire technical training course
30
Customer Account Spec Senior Resume Examples & Samples
- Spokesperson skills for delivery status of repair and or spare parts
- Analytical skills to manage resources and resolve customer problems with recommended solutions
- Experience in developing Sales and Business Growth Plans
- Negotiation skills for price & delivery
31
Customer Account Spec Resume Examples & Samples
- Proficiency in Oracle ERP
- Experience with the Commercial Aircraft Solutions product lines
- Experience in supply chain and material requirement planning activities
- Experience in negotiating pricing/delivery and other sales and customer support activities
- Previous experience with government contracting agencies or Airline MRO procurement
32
Senior OES Customer Account Analyst Resume Examples & Samples
- 5+ years of customer service / inside sales / account management experience
- Automotive industry experience preferred
- Sales and or logistics planning experience preferred
- Should be customer service oriented and have experience handling customer demands
- SAP experience strongly preferred
- High Proficiency with MS Office including Excel required
- Should possess strong analytical and organization skills
- Must be detail-oriented and customer service oriented
- Ability to work in team and one on one environments
- Must be eligible to work in the US without VISA sponsorship. Not eligible for VA/VN assignment
33
Customer Account Administrator Resume Examples & Samples
- Works with inside sales and sales managers to set up jobs with necessary information in a timely fashion
- Interacts with the customers in an on-going basis, providing schedule updates, obtaining information requested by the other functions, following up on purchase orders
- Holds meetings with representatives of other departments to establish schedule for jobs as needed
- Follows up with other departments to keep jobs on track
- Works with engineering and modeling department to send design and drawings to customer in a timely fashion
- Works with sales and the plant to meet customer expectations
- Actively participates in the work teams(NASCAR team)
- Keeps good documentation of correspondence with customer specially regarding design and drawing approvals, and contract/order related items
- Ensures accuracy of order entry
- Minimum of 1 year of experience as a customer account administrator
34
Two Senior Customer Account Coordinators Resume Examples & Samples
- Has substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments
- Under moderate supervision, create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required
- Under moderate supervision, create and submit US Gov't Receiving Reports
- Work with shipping to create and facilitate deliveries
- Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Nextlinx database application)
- Work with Finance to process customer invoices, return orders and credit & debit memo requests
- Under moderate supervision, create basic quotes in SAP and standard T&Cs
- May create and maintain special tracking and customer reports
- US Citizen or Permanent Resident (Green Card) is required
- Ability to workSunday – Wednesday 7:00 AM - 6:00 PM or Monday - Friday 7:30 AM - 4:30 PM
- Customer service experience which includes resolving issues over the phone
- Strong computer proficiency
- SAP and Data analysis experience is preferred
35
Customer Account Expert Resume Examples & Samples
- Frequent proactive client communication. Lead regular conference calls resulting action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant
- Changes to core card programme set up, structure and processes
- Influence the client to ensure that their programme operates optimally for both them and Citi
- Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs
- Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
36
Manager, Customer Account Management Resume Examples & Samples
- Drive results towards monthly/quarterly KPI’s
- Promote current offers to customer base to increase revenue and profitability generation
- Cross-Departmental management of customer issues, including billing issues, support issues, etc
- Manage customer information in SF.com and ensure the information is updated and accurate with renewals and churn
- Work with finance, sales and operations to complete renewal and restructure contracts
- Focus on 2 main metrics- Retention and Generation
- 3+ Years of Enterprise size account management and/or account support experience
- 3+ Years of People Management
- Skilled in use of computer software application programs including Word, Excel, Outlook, Acrobat, Salesforce.com and Access
- Strong listening skills
- Ability to make decisions quickly on available information and take action; make commitments and change decisions when justified; remain calm under pressure
- Knowledge of the Teletrac Navman’s business objectives and how the marketing objectives fit into them
- Understanding the Teletrac Navman’s products/services, strengths, opportunities, vision, short- and long-term business goals, current and future marketing plans
- High level of maturity and ability to interact professionally with all level within the organization
37
Manager, Customer Account Management Resume Examples & Samples
- Interact with the CAM, Engineering, Technical Publications, Customer Support, Quality and Operations
- Manage a team of 15 to 20, Customer Design Engineers and Delivery Coordinators. Your key focus will be to manage all communications and operational issues between the CCFT team, Operations and customers for the definition of the customized interior configurations. The management of customer accounts during the completions phase for technical support and the aircraft delivery activities
- Optimize the performance of your team to meet the objectives of the Challenger program, the business, as well as the requirements of the customers
- Develop your employees and continue to lead the continuous improvements initiatives and Achieving Excellence
- Report to the director of the Challenger Customer Facing team (CCFT)
- You have a wealth of Aerospace experience that provides a strong base to establish credibility with customers and within Bombardier
- You have a strong experience in management, as well as past experience in Engineering, Operations, Customer support or Program Management is considered an asset
- You have excellent interpersonal, communication and organizational skills that enable you to work effectively in a fast paced environment with many different personalities, conflicting priorities and leadership styles
- You posse’s extensive leadership skills, drive and perseverance
- Good working knowledge of PC software including PowerPoint, Lotus Notes MS Word, MS Project, Excel and Visio
- Flexibility to travel extensively is required
- Multiple languages are considered a strong asset
- You hold a University degree and years of experience in management of personnel
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Customer Account Liaison Resume Examples & Samples
- AA/AS degree w/5–10+ years experience
- BA/BS degree w/2–5+ years experience
- Market pricing knowledge/experience, ability to develop marketing strategies
- Customer quotations knowledge/experience
- Experience presenting information/presentations to groups of people (internal/external customers)
- Strong interpersonal skill s and the ability to effectively negotiate with customers
- Ability to speak effectively before groups of customers or employees
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Customer Account Analyst Resume Examples & Samples
- Knowledge and experience with SAP order to cash system functionality
- Analytical and organizational skills, along with attention to detail and a high degree of accuracy
- Verbal and written communication and problem-solving skills
- Knowledge of Zoetis accounts, products, pricing and promotions
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Prepaid Operations & Customer Account Senior Analyst Resume Examples & Samples
- Involvement in sanctions screening process for Prepaid EMEA ensuring adherence to sanctions compliance policies and standards
- Maintaining and managing sanctions alerts reviews for escalations
- Driving change management for sanctions processes by engaging with compliance and Business Intelligence Unit to ensure correct sanctions lists are maintained and latest regulatory requirements are being met
- Overseeing compliance name searches and AML requests for prepaid EMEA and taking corrective actions once potential matches are found
- Experience of financial management methodologies, reconciliations, controls and processes
- Operations knowledge/operational experience
- Business Analyst experience
- Process re-engineering
- Strong knowledge of operations controls
- Self-motivated, proactive and able to demonstrate a high-level of initiative and application of logic
- Ability to quickly become self-sufficient
- Highly numerate and articulate
- Analytical & methodical approach
- Process analysis, mapping and documenting
- Effective workload prioritisation to manage to deadlines
- Operational experience essential
- Experience in financials desirable
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Customer Account Co-ordinator Resume Examples & Samples
- Manage the customer returns process, pro-actively communicating any quality alerts from customers to internal functions in parallel to arranging the return of the product
- Improve customer service results by supporting the implementation of re-designed processes and communicating customer service metrics
- Assist with the training of new members of the Global Service Centre team
- Customer satisfaction feedback – annual ratings from key customers (Airbus, Dassault, Bombardier)
- Customer On time delivery performance
- Customer orders in arrears
- Sales and order intake for the Aftermarket business
- Excellent communication skills with a proven ability to build strong relationships with both internal stakeholders and external customers
- Highly resilient and strong influencer with the ability to deliver a step change in approach to customer service within a fast paced environment with tight timescales
- Proven ability and experience to own and manage the fast resolution of complex customer issues
- Ability to hold first level commercial discussions with customers to drive Spares RFQ conversion, MRO customer approval or gain market feedback on competitor pricing
- Can demonstrate the ability to multi-task, prioritise and manage time effectively on a daily basis
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Customer Account Rep Resume Examples & Samples
- 1 Review and acknowledge customer purchase orders to ensure terms, pricing, and compliance is complete and in accordance with SOX and ISO procedures
- 2 Facilitate change orders identified in initial review or due to product/customer requirements
- 3 Data entry within Oracle EBS 11i of customer reviewed orders, monitor orders not booked (staged)
- 4 Interface with various internal groups regarding supply, price, terms to respond to customer requests for product and pricing information
- 5 Communicate with various CAR’s within location to assist with orders/scanning/filing
- 6 Communicate with Customer to ensure timely, accurate correspondence at all times
- 7 Review backlog, update Oracle, and provide updated customer requirements
- 8 Process requests for evaluation equipment
- 9 Fulfill audit document requests
- 10 Administer RMA & Credits in the system as required
- 11 Prepare and distribute daily and weekly reports
- 12 Perform other duties as required
- Associates Degree or combination of education and experience
- Knowledge of Microsoft software, ERP systems, INCO terms, and logistics
- Ability to multitask and take direction from multiple people
- Strong organizational skills and attention to details
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Senior Customer Account Management Resume Examples & Samples
- Extensive Fleet knowledge and experience is essential for this role
- Contract management
- Sales experience / Account management
- Communication, Negotiation, Stakeholder management at Senior level
- Commercial acumen, Analytical ability
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Customer Account Engineer Resume Examples & Samples
- Support Customers, Customer Pilots and Maintenance crews with regards to initial aircraft specification and definition
- Interact with CAM’s, Designers, Product Planning, Sales & Marketing and Completions Business Unit by providing and acquiring information on options specification and Green CL350/650 model aircraft
- Develop/Maintain Interior Options Workbook and Visual Catalogues to ensure all illustrations and information presented to the customer represents the true aircraft configuration
- You demonstrate broad knowledge of the Business Aircraft market segment and the optional equipment/interior selections available
- You must be able to read and interpret complex engineering drawings and concepts and be able to translate this information into simple, concise usable information for internal and external customers
- You possess an Engineering degree or DEC with 3 to 5 years relevant experience
- You must be able to convey ideas and concepts both verbally and visually
- You are able to interface effectively with all levels of management, customers and team members
- You must be able to accumulate inputs from multiple sources and respond in a timely and professional manner
- You must be able to organize and prioritize multiple projects with dynamic due dates
- Actively engages in optimizing processes and workflow to ensure solutions and contributes effectively to resolving technical and creative issues
- Share ideas for future research and development projects
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Customer Account Administrator Resume Examples & Samples
- Process customer quotes, orders, return for credit or warranty transactions for customer returns sent for repair, overhaul, upgrade or retrofit
- Resolve challenging issues with assistance from Supervisor, Manager, Regional Business Managers, Reliability, Accounting and other internal staff to support customer satisfaction
- Troubleshoot & problem-solve with manufacturing
- Responsible for key accounts, complex customer relationships
- Provide acknowledgements, status and weekly status reports to customers as needed
- Ensure customer satisfaction level is maintained for administrator area of responsibility
- Interface internally to obtain order status or request expedites
- Process data entry transactions, match paperwork and create files for incoming customer returns
- Customer Interactions
- LI-CK1
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Customer Account Operations Manager Resume Examples & Samples
- Fluency in English and Italian. More languages are a plus
- International mindset
- Customer relationship management experience
- Understanding of approval processes, contract requirements and understanding of key commercial strategies
- Ability to manage a multicultural environment
- Active listening skills
- Ability to cope with workload peaks
- Lean 6 Sigma analysis or process improvement skills are a plus
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Customer Account Administrator Resume Examples & Samples
- Primary interface to the customer for daily questions
- Participate in customer meetings. Responsibilities include giving presentations to customers
- Communicate order status
- Administer non-technical changes and expedite requests
- Identify/confirm whether engineering product definition exists
- Review and understand each customer purchase order and contract
- Assure price adjustments are implemented
- Initiate purchase order (PO) review
- Collect necessary information to process export licenses for shipping purposes
- Authorize Return Material Authorizations (RMAs)
- Ensure technical questions are answered by the Business Teams
- Responsible for ensuring obstacles preventing the entering of sales orders for New Products are resolved
- Ensure logistics conditions are met in accordance with contract requirements
- Perform proforma invoicing
- Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.)
- Review customer portals, incorporate PO releases, and changes in demand information
- Adhere to the I Am Parker philosophy
- Process credit/debit memos in an efficient & timely manner
- Collect necessary documentation for new account setup after consultation with Business Team Leader
- Provide professionally written correspondence to customers
- Communication (Oral & Written) - Ability to communicate effectively with others using the spokenword as well as the ability to communicate in writing clearly and concisely
- Customer Oriented - Ability to take care of the customers needs while following company procedures
- Presentation Skills - Ability to effectively present information publicly
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment
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Customer Account Operation Manager With Danish Resume Examples & Samples
- Plans and leads business analyses and provides recommendations to sales teams and business units
- Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations
- Prepares and runs operational performance reviews with the customer/partner and drives improvement plans
- First-level university degree or equivalent experience; advanced university degree preferred
- Typically 2-4 years of experience supporting
- Global/regional accounts or large, complex domestic accounts
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and native Danish or Swedish
- In-depth understanding of core HP businesses and the revenue cycle
- Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
- Strong project management, problem solving, and analytical skills
- Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level
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Customer Account Rep Resume Examples & Samples
- Promote Allied to our customers by product knowledge and performing selling activities
- Work sales plans on a daily basis
- Outbound marketing to promote Allied and to increase our awareness of the customer needs
- Work with field sales and branch manager to identify and develop strategies, which support new and/or existing sales opportunities
- Work to build and coordinate relationships with supplier representatives and all customer purchasing contacts
- Meet and/or exceed mutually agreed upon sales goals and objectives
- Achieve target profit margins and new account goals as established by management
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Customer Account Spec Resume Examples & Samples
- Ability to propose work-scopes and proper provisioning levels
- Ability to collaborate with internal teams such as Operations, Quality and Engineering
- Facilitation skills for financial collections including prompt resolutions of invoice discrepancies and diligent monitoring of customer payment practices
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Senior Customer Account Associate Resume Examples & Samples
- Answers and fields escalated calls and questions pertaining to margin transactions
- Works with Branch personnel to understand and resolve complicated problems and requests
- Provides assistance to associates with questions and complicated trading activity prior to Supervisor involvement
- Provides assistance to others in calculating special requirements for option strategies and customized margin requirements
- Computes margin accounts on a daily basis; issue and track any necessary calls, file extensions on calls, and liquidate securities
- Maintains logs/margin records on accounts where calls have been issued as required by the department, firm, Federal Reserve Board, or any other regulatory agency
- Acts as lead person in group for technical problem resolution
- Knowledge of Microsoft Word, Access, Excel and Outlook to create/update documents, reports, spreadsheets and email
- Compliance; with an eye for situations that could present risk to the firm
- Communication skills sufficient to service a high volume of calls from Financial Advisors and associates while providing excellent customer service
- Written, verbal, interpersonal communication skills sufficient to interact with associates at all levels
- Strong quantitative and analytical skills to effectively analyze, research, and resolve issues in a timely manner
- Organizational skills sufficient to handle multiple tasks, prioritize workloads, and meet deadlines
- Process high volume of calls
- Handle stressful situations in an environment with frequent interruptions in a calm and professional manner
- Analyze complicated day trading activity to determine validity of restrictions
- Coach others in the development of their skills
- Handle a minimum of three to five priorities or deadlines at any given moment with great attention to detail and organization, without compromising productivity or quality
- Identify areas of improvement and develop appropriate action plans
- Deal with varied and often difficult personalities while maintaining an even temperament
- Minimum two (2) years experience in comparable position with a customer service background
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Director Multifamily Customer Account Management Resume Examples & Samples
- Maintain or oversee preparation and processing of Multifamily transactions. Manage liaison between Customer Account Managers and/or team members and customer representatives
- Lead team members in evaluating and anticipating customer needs, responding to customer requests, training on new and existing Multifamily products and services, and overall maintenance of Multifamily customer relationships
- Monitor business unit?s performance. Track progress, support formulation of account strategies, act as a liaison and support customer needs
- Lead and/or support development of new loan products for targeted borrowers. Provide support and guidance for structuring complex Multifamily products
- Represent the unit as an expert or resource to cross-functional project or coordinating teams
- Demonstrate mastery of problem solving, negotiation, and presentation skills, and expertise in Multifamily Business
- Communicate direction and priorities for the team, providing coaching and development to direct reports as well as other team members. Participate in the performance management process, in accordance with corporate guidelines
- Report to senior management on business unit's performance and activities
- 10+ years of related experience
- Excellent commercial real estate, sales, people management, project management, process management and communication skills are required
- Additionally must be strategic in thought and easily and effectively able to set the Vision and Direction for his team and accounts, show success at influencing others, show core competency in Developing Self and Others and exhibit strong People Leadership skills
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Customer Account Operation Manager With German Resume Examples & Samples
- Clarifies customer request and provides operational consultancy and resolution on region specific requirements
- Extracts and preworks asset data for each lease block
- Reconciliation of BMW order report (expected Returns) with HPs Order Report to check if the ordered Qty is matching (on country level)
- Reconciliation BMW Return Forecast (order report) with HP FS database (e.g. Contracts which might be Direct Leasing without reference o the PC contract, no existing contract and BMW ordered via Partner, etc.)
- Plans and leads analyses of asset returns and provides recommendation to sales and business teams
- Acts as a point of escalation for the assett return process and collaborates with other functions to drive resolution of operational issues of high complexity
- Represents the customer needs and provides business requirements of high complexity
- Engages with 3rd Parties and HPFS and consults business up to VP level
- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
- Typically 1-2 years of experience supporting large accounts
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and German language
- Developing consulting, negotiation and influence skills
- Solid understanding of core HP businesses and the revenue cycle
- Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
- Demonstrated project management skills such as planning, execution and implementation
- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
- Basic financial and business acumen
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Customer Account Rep-pdc Resume Examples & Samples
- Reviews all receiving shelves that pertain to the Business Segment
- Monitors and maintains action plans for all assigned customers
- Ensures hot sheets/status reports are reviewed and submitted per customer requirements
- Monitors and performs consignment reconciliation & inventory levels for assigned customers
- Prepares and sends core disposition notices to customers
- Flows down contractual and/or customer requirements to all affected parties
- Establishes KPIs (Key Performance Indicators) to monitor customer health and reports performance to assigned manager
- Employs the ACE tools to drive continuous improvement and insures that standard work is current
- Understands the needs of the customer by maintaining full visibility of customer activities on a rolling basis including, but not limited to: RMAs, disputes, shortages, RAILs, conference call coordination, gathering and reporting via scorecards/dashboards
- Ensures timely response to operational needs and administrative tasks through guidance of team members
- Positively endorses the company position and products when faced with an adverse or negative situation with the customer
- Maintains a high standard of etiquette and protocol with the customer
- Miscellaneous duties and assignments
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Customer Account Engineering Resume Examples & Samples
- Provide technical interface between above groups and engineering to ensure customer expectations are met
- Field questions for sales support by providing technical data, pictures, vendor documentation and occasionally partaking in plant tours and mock-up visits
- You have an excellent knowledge of Microsoft Office programs necessary
- You have excellent oral and written skills
- You must be fluent in English, French and possible third language
- Must be able to work in efficiently in a group and also very well under little supervision
- Enjoys multi-facet learning and constantly changing environment
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Director Multifamily Customer Account Management Resume Examples & Samples
- Excellent sales and marketing, staff management, underwriting commercial real estate, process improvement and strong verbal and written communication skills are required
- Must be strategic in thought and have the ability to establish and execute on Vision and Direction for team, borrower relationships and lender relationships
- Strong track record at influencing others away from direct reports, possess core competencies in developing self and others and exhibit strong people leadership skills
