Customer Experience Associate Resume Samples

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A McGlynn

Akeem

McGlynn

49409 Kayden Divide

Phoenix

+1 (555) 690 9748

49409 Kayden Divide

Phoenix

Phone

p +1 (555) 690 9748

Experience Experience

Los Angeles, CA

Customer Experience Associate

Los Angeles, CA

Rath, Stanton and Cassin

Los Angeles, CA

Customer Experience Associate

Work directly with the National Manager on online purchasing issues and day to day operations including testing and working with our external website developer
Provides excellent customer service by providing answers and assistance for customers’ questions and concerns
Perform class scheduling, cancellations, and other activities in Red Hat's learning management system quickly and accurately
Assess opportunities for application and process improvement and prepare reports to share with team members, management, and other parties
Develop and execute BoF's Customer Insights strategy - to ensure customer satisfaction and revenue retention globally - and to support BoF's business goals
Develop training for all customer facing staff to standardise the management of queries
Perform class scheduling, cancellations, and other activities in Red Hat's learning management system with high speed and accuracy

Phoenix, AZ

Customer Experience Associate Garmin Store

Phoenix, AZ

Kreiger-McClure

Phoenix, AZ

Customer Experience Associate Garmin Store

Report to management any and all out-of-line conditions affecting customer satisfaction
Demonstrate product features, functions, and provide a hands on guide to customers
Process Special Orders, Pre-Sales, and provide customers and update on their order status
Identify and recommend improvements in Garmin products, documentation, and procedures
Develop and maintain department and company image and philosophy to the public
Maintain, and strengthen product knowledge
Use a variety of systems to respond to customer requests and resolve issues

present

San Francisco, CA

Social Media Customer Experience Associate

San Francisco, CA

Heller, Mosciski and Roob

present

San Francisco, CA

Social Media Customer Experience Associate

present

Flexible schedule, willing to work off-hours and weekends. We place Associates in morning and afternoon shifts
Startup hustle and tireless work ethic
Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
Willingness to work 2nd Shift/Evening Hours with 1-2 weekend days included in shift
Willingness to work 3rd Shift with 1-2 weekend days included in shift
Cover the occasional after-hours on-call shift
Be a community advocate for Lyft

Education Education

Bachelor’s Degree in Progress

Northwestern University

Bachelor’s Degree in Progress

Skills Skills

Strong writing skills and impeccable attention to detail
Strong attention to detail and the ability to multi-task effectively
Proficient use of Microsoft Word and Excel software applications and ability to operate a variety of office equipment
Ability to maintain confidentiality, use tact and diplomacy; maintains professional dress and demeanor
Substantial computer skills and the ability to learn new systems quickly
Ability to quickly learn web-based user support applications
Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
Solid organizational and problem-solving skills
Ability, patience, and willingness to work with inexperienced or frustrated customers who may not be familiar with our offerings or procedures
Excellent verbal and written communication skills in English and Spanish or Brazilian Portuguese

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11 Customer Experience Associate resume templates

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Customer Experience Associate Resume Examples & Samples

This role will not be in all branches, but where used, the role is dedicated to the responsibilities described herein. As required by circumstance and on a limited basis, the role may be used in other capacities such as cash handling (CSR), opening account and scanning
Not all branches will require this position
Bilingual preferred- English and Chinese
Minimum of high school diploma or equivalent experience

Customer Experience Associate Resume Examples & Samples

Compile data from various sources of customer feedback
Generate analysis, develop key insights and actionable recommendations
Define and implement routine reports (weekly / monthly) of KPI’s
Manage customer experience project timeline
BS/BA degree required
Possesses strong math and analytical skills
Experienced Microsoft Office user
Experience developing, administering, and analyzing surveys preferred

Customer Experience Associate Resume Examples & Samples

Handle customer inquiries and requests regarding products, orders, and returns with the highest level of professionalism
Process Special Orders, Pre-Sales, and provide customers and update on their order status
Work with customers to determine which products, accessories, and plan of action best serves their individual needs
Accurately demonstrate Garmin product features, capabilities, and applications to customers
Demonstrate product features, functions, and provide a hands on guide to customers
Teach customers how to update their device, download applications and maintain their Garmin product
Maintain, and strengthen product knowledge
Load customer map files to devices, and demonstrate map data to customers
Use a variety of systems to respond to customer requests and resolve issues
Report to management any and all out-of-line conditions affecting customer satisfaction
Develop and maintain department and company image and philosophy to the public
Maintain store and display standards
Identify and recommend improvements in Garmin products, documentation, and procedures
Remain current on Garmin policies, procedures, and product offerings
Support onsite and offsite events and expos when required
Accept and complete projects and other miscellaneous Marketing Administration duties as assigned
Represent Garmin at industry and professional meetings and conferences
High Diploma or GED
Must possess a minimum of 3 years demonstrated experience performing a customer service role substantially similar to the essential functions of this job description
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must be team-oriented, possess a positive attitude and work well with others
Must possess a demonstrated ability to grasp new concepts quickly
Must possess proficient and effective data entry skills
Must possess proficiency using personal computers relevant to the essential functions of this job description
Must possess personal or professional demonstrated technical aptitude that ensures effective performance of the essential functions of this job description
Experience with consumer GPS equipment

Customer Experience Associate Garmin Store Resume Examples & Samples

Handle customer inquiries and requests regarding products, orders, and returns with the highest level of professionalism
Process Special Orders, Pre-Sales, and provide customers and update on their order status
Work with customers to determine which products, accessories, and plan of action best serves their individual needs
Accurately demonstrate Garmin product features, capabilities, and applications to customers
Demonstrate product features, functions, and provide a hands on guide to customers
Teach customers how to update their device, download applications and maintain their Garmin product
Maintain, and strengthen product knowledge
Load customer map files to devices, and demonstrate map data to customers
Use a variety of systems to respond to customer requests and resolve issues
Report to management any and all out-of-line conditions affecting customer satisfaction
Develop and maintain department and company image and philosophy to the public
Maintain store and display standards
Identify and recommend improvements in Garmin products, documentation, and procedures
Remain current on Garmin policies, procedures, and product offerings
Support onsite and offsite events and expos when required
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must possess a demonstrated ability to grasp new concepts quickly
Must possess proficient and effective data entry skills
Must possess proficiency using personal computers relevant to the essential functions of this job description
Must possess personal or professional demonstrated technical aptitude that ensures effective performance of the essential functions of this job description

Branch Customer Experience Associate Resume Examples & Samples

Outgoing, self-motivated and ability to initiate conversations with customers and take pro-active approach to dealing with them; as well as communicate with tact and diplomacy and present a professional image for the branch
Sound knowledge of the customer service concept and its importance in developing and expanding customer relationships
Bilingual Mandarin Strongly preferred

Customer Experience Associate, Bilingual Resume Examples & Samples

Proven interpersonal, analytical, organizational, customer service and communications skills
Demonstrated product and segment knowledge and referral abilities
Outgoing, self-motivated and ability to initiate conversations with customers and take pro-active approach to dealing with them; as well as communicate with tact and diplomacy and present a professional image for the branch
Sound knowledge of the customer service concept and its importance in developing and expanding customer relationships

Customer Experience Associate Resume Examples & Samples

Develop and execute BoF's Customer Insights strategy - to ensure customer satisfaction and revenue retention globally - and to support BoF's business goals
Use data to inform an evidence based service-led strategy
Act as a main point of contact for all aspects of customer relationship management globally
Deliver analytics and results across all BoF paid products
Create and implement the BoF Customer Experience Policy
Conduct all inbound and outbound customer relationships in line with BoF brand standards
Review and improve processes and communications based on customer feedback
Develop training for all customer facing staff to standardise the management of queries
Ensure that cancellation requests are managed pro-actively and retention achieved where possible
Monitor all indicators to reduce churn
Work with the BoF Product/Technology Teams to optimise customer journey mapping
Lead daily Customer Insights scrums and contribute to weekly business scrums
Top-tier academic record
3-4 years of customer relationship management experience, ideally within a leading media brand or SaaS product
Experience of managing service across multiple channels
A proven track record of cultivating and improving customer experience
English, Native or bilingual proficiency

Customer Experience Associate Resume Examples & Samples

Your passion for delivering a world-class customer experience
Your desire to be an excellent host
Superb interpersonal, customer interaction and communication skills are needed
Your organizational skills and ability to manage multiple tasks simultaneously
Adept at assessing client needs through both verbal and non-verbal communication
Your teamwork and communication skills

Customer Experience Associate Resume Examples & Samples

Work as part of the team which owns, coordinates, drives and designs the Customer Experience across our Professional Information Business products, services and brands (e.g. Factiva / Risk and Compliance / Newswires)
Analyse business processes and advocate on behalf of the Customer to ensure a consistent and valuable experience for each customer across the products’desktop, mobile web, and apps
Create and visualize customer personae and map customer journeys across various products throughout the lifecycle, capture customer touchpoints and highlight areas of friction
Drive quality improvements by designing customer journeys, processes and blueprints across our consumer brands,products and projects
Inspire the business to be customer-centric, by contributing to business-wide understanding of metrics, performance and design principles
Be the guardian of the customer experience - stimulating constructive critique, conversation and contributions from across the business
Be cognizant of all PIB customers--from the sales leads selling our products to the account heads at outside companies who purchase our products on behalf of their employees to the end users of the actual product
Be the voice of the customer, using insight to hold the business to account
The Customer Experience team support the customer experience from across the globe - so it is essential that the candidate can travel internationally, when required

Customer Experience Associate Resume Examples & Samples

Provide friendly, timely support to Lyft drivers and passengers via phone and email
Troubleshoot user problems with the Lyft app
Document all support contacts in a CRM system
Be a community advocate for Lyft
Flexible schedule, willing to work off hours and weekends. We place Associates in morning, afternoon and overnight shifts
Must live or be willing to relocate to the Nashville area
1+ years experience in customer service or call center a plus, but not mandatory
Friendly and enthusiastic, social personality
Ability to quickly learn web-based user support applications
High level of comfort and familiarity with smartphone applications (iPhone and Android)

Customer Experience Associate Resume Examples & Samples

Flexible schedule, willing to work off-hours and weekends. We place Associates in morning, afternoon and overnight shifts
Must live in the Nashville area
Comfortable in a fast-paced environment, subject to rapid change and uncertaintyHigh level of comfort and familiarity with smartphone applications (iPhone and Android)

Social Media Customer Experience Associate Resume Examples & Samples

Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative
Proactively solve issues and foster trust with our beloved passengers and drivers
Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary
Create a personalized, positive and effortless experience for the Lyft community
Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
Cover the occasional after-hours on-call shift
Be a community advocate for Lyft

Social Media Customer Experience Associate Resume Examples & Samples

Bachelor’s degree or equivalent
1+ years of experience in customer service or sales mandatory
1+ years of experience with social media or communications preferred
Computer proficiency required
Captivating copywriting skills and fastidious attention to detail
Emotional intelligence in spades and experience dealing with people
Startup hustle and tireless work ethic
Willingness to work 3rd Shift with 1-2 weekend days included in shift

Customer Experience Associate Resume Examples & Samples

Answer email queries from Represent buyers and Magcon Shopify store buyers via Desk, provide information and remedy fulfillment errors
Answer email queries from Represent sellers, provide information and resolve fulfillment errors
Provide phone support during normal PST business hours (9am-6pm)
Communicate with Represent operations managers, or directly with Represent fulfillment providers (OceanAire, DreamJunction, CustomInk or others if applicable), to ensure that any fulfillment errors are flagged, with the ultimate goal of preventing them from impacting our customers and their orders
Handle Represent customers' returns, exchanges, and physically reship packages that were returned to sender to the Represent LA office
Actively participate in team efforts to improve our processes, workflows and documentation with the ultimate goal of reducing customer support requests by streamlining the buyer experience
High School Diploma (or equivalent completed secondary education)
Computer proficiency (online account management)
Expertise in English writing
High-level communication skills
Previous experience in Customer Service

Customer Experience Associate Resume Examples & Samples

Dedicates 100% of time to delivering the “Cinderella experience” via Rent the Runway’s channels for communication (phone, email and live chat)
Resolves low to high priority customer inquiries across all channels
Becomes an expert in customer communication
Excellent written and verbal communications skills
Relevant work experience and/or 2-3 years of customer service work experience (a plus)
Flexible schedule including weekend, evening and holiday coverage

Customer Experience Associate Resume Examples & Samples

BA/BS degree required
Relevant internship experience and/or 1-2 years of work experience (a plus)
Outstanding interpersonal skills; demonstrated influence

Customer Experience Associate Resume Examples & Samples

Provide excellent customer service to our customer base
Guide our customers (taxi drivers and passengers) in using our products
Manage service enquiries and disputes arising from our clients
Maintain good relationships and community building efforts with taxi drivers and passengers
Perform administrative tasks involving driver’s account (top-up, changes in information, etc)
Prior experience in sales and customer service
A highly driven and independent mindset
Good Team-player
Willingness to work for 5 days in shift schedule

SMB Customer Experience Associate With Fluent German Resume Examples & Samples

Provide vital product insights and feedback on client products
BA or BS in Marketing, Economics, Computer Science, or other related field
Fluency in English AND full fluency in German
Must have exceptional grammar and typing accuracy skills
Work experience with internationally distributed teams is a plus

Customer Experience Associate Resume Examples & Samples

Works on assignments that are semi-routine in nature (i.e., cash handling) where ability to recognize deviation from accepted practice is required. Normally receives detailed instructions on routine work, detailed instructions on new assignments
Maintains responsibility for cash drawer and follows proper balancing procedures
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
May be asked to coach, mentor, or train others and teach coursework as subject matter expert
Takes personal initiative and is a positive example for others to emulate
Embraces our vision to become "The World's Greatest Bank."
Ability to maintain confidentiality, use tact and diplomacy; maintains professional dress and demeanor
Requires reading, writing and basic arithmetic skills

Customer Experience Associate, Biingual Resume Examples & Samples

Proven interpersonal, analytical, organizational, customer service and communications skills
Proficiency with personal computers and office machines as well as pertinent mainframe systems and software packages
Demonstrated product and segment knowledge and referral abilities

Customer Experience Associate Resume Examples & Samples

Part-time position with a maximum of 30 hours per week
Serve as the face of the organization via multiple contact channels
Interact with and cross-sell/up-sell via telephone, email, and social media
Responsible for understanding ABI 's complete brand portfolio, including respective brand positioning and marketing strategies
Responsible for promotions and all brand related marketing activity and brand messaging
Mitigate risk for the company associated with product quality, legal, public relations, and marketing/advertising issues
Must be knowledgeable of and able to execute all quality-related processes utilizing sound judgment gained from comprehensive training and established standard operating procedures
Cross-sell and Up-sell ABI portfolio to consumers through the use of personalized communication and brand messaging
Obtain and record thorough and accurate customer feedback and data
Must be 18 or older
Social media savvy
Detail and team oriented
Must be a quick learner and self-motivated
Excellent verbal and written communication skills with a strong emphasis on customer satisfaction
Willingness and ability to work varied hours including nights and weekends
College degree, degree in progress, or equivalent customer service experience
Working knowledge of Microsoft Office Suite applications
Beer/alcohol industry knowledge

Customer Experience Associate Resume Examples & Samples

Custodian of delivery of superior service experience to all key profitable relationships of SME
Responsible for managing face to face interactions with walk-in customers at the counter and initiate telephonic interactions with other key influencers and stake holders towards superior service delivery
Coordinate with Trade Operations / Service Desk for all queries relating to L/C’s, Guarantees, Buyers Credit etc.. and so also on other Cash Backed Products. Monitor day to day processing / delivery of all Cash/Trade Products with primary purpose of meeting best service standards
Ensure NTB relationships of SME are engaged in a timely manner
Ensure the customer transactions as processed by operations as per laid down operating procedures and with strict adherence to the laid down TAT’s
Maximise customer satisfaction, retention and cross sell opportunities by maintaining “Top Of the Class” service standards in all client interactions (both internal clients and external clients)
Maintain high level of knowledge across Cash Management Products, Trade Products, IDEAL, E Advise, Virtual Accounts, Doorstep Delivery etc…
Is expected to possess a good understanding of banking operating modules and should also be well versed with FEMA guidelines
As a Team Player, work closely with Relationship Managers, regional Managers, Large Business Relationship Managers
Be a permanent support for all customer engagement activities from time to time
Optimise cost for the bank. Critically examine key relationships to analyse the Cost-Benefit analysis and client profitability thereupon
Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines
Comply with all internal process and compliance guidelines
Report all Suspicious Transactions to the City Head / Business Unit Head
Ensure that the training needs are identified for self, communicate to the central team for getting the relevant training program done
Minimum 2 to 3 years of customer’s service experience in banking / financial services industry
Prior experience of banking and financial services will be preferable and an added advantage
3) Good customer and relationship management skills
4) Good interpersonal and communications skills
5) Good problem solving, planning & organising skills
6) High Emotional Intelligence required to connect with and help customers. Ability to think aloud and empathise with customers
4) Strong understanding of KYC requirements and Anti money laundering policies
2) Establish rapport with our corporate clients so as to win their business, confidence and trust
3) Work closely with Sales and Product teams in India

Customer Experience Associate / Teller Resume Examples & Samples

Accepts and accurately processes all financial transactions
Provides excellent customer service by providing answers and assistance for customers’ questions and concerns
Cross-sells other bank services and refers customers to other departments as appropriate
Reviews and maintains knowledge of products, fees and policies and stays current on offerings and is able to make product suggestions with assistance
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words
Requires a high school diploma, GED, vocational training or equivalent
Strong attention to detail and the ability to multi-task effectively
Ability to understand and follow directions
Proficient use of Microsoft Word and Excel software applications and ability to operate a variety of office equipment

Customer Experience Associate Resume Examples & Samples

You will need a minimum Diploma/ Degree Holder, SPM/ STPM with related working experience
You should have Customer Service/Experience Centric personnel
You must have a proactive attitude
You should be analytical and able to work with large of data
You must be fluent in English and Bahasa Malaysia

Customer Experience Associate Resume Examples & Samples

Problem Solver – must be a quick thinker and decision maker in a fast paced environment; make sound timely decisions that lead to results
Communicator – must be an excellent communicator, able to listen well and understand the needs of our customer and the business. Express ideas clearly and directly; persuasively communicate to produce positive results
Strong Integrity – honest and ethical in all interactions in and outside of the learning environment; uphold company values and policies; maintain the integrity of the content and delivery
Dedicated – committed to providing a Cinderella Experience during every customer interaction
Empathetic – able to see situations from the customer’s perspective and provide the best solutions that are aligned with Rent The Runway core values
Develop and continuously improve overall learning and development program for Customer Experience
Delivering exceptional service and developing lasting relationships with customers via Rent the Runway channels for communication - phone, emails and live chats
Serving as a proud brand ambassador of Rent the Runway, constantly championing our core values to democratize fashion
Maintain knowledge of all Rent the Runway product including fit, styles and inventory
Responsible for assisting customers in finding styles that meet their individual style and events needs
Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience
Contribute to an empathetic, positive and energetic team culture
2+ years of experience working in a customer service focused environment
Enthusiasm for and vast knowledge of fashion and fit
Empathy, warmth, humility, and a sense of humor
Ability to work 40 hours per week -- can include days, evenings and weekends. This is a full time role

Customer Experience Associate Resume Examples & Samples

Evaluate and reply to online customer reviews from multiple platforms including Google and other online review programs
Process daily refunds for online orders as well as customer inquiries regarding their online purchases via Websupport, Aeroplan and Website concerns
Work with the advertising team to process sales for promotional sources such as bloggers, contests, etc
Input updates for promotions, policy, pricing and internal memos via Retail Online Tool as well as the Daily Store Update Tool and internal DSU communications. Notes this is a deadline sensitive responsibility
Work directly with the National Manager on online purchasing issues and day to day operations including testing and working with our external website developer
Provide administrative support to the Customer Experience Team
Participate on team projects where assigned
Update and maintain store references online via Google and thebrick.com
Customer service focused and has knowledge of the principles and processes required for exceptional service in a timely manner
High level of initiative and drive
Some evenings/weekends may be required with home access
Computer proficiency in Microsoft applications, including but not limited to Word and Excel and internet, including social media
Demonstrated creativity and the ability to think outside the box
Ability to work independently as well as in a team environment
Exceptional communication (written and verbal) and interpersonal skills
Proficiency in French bilingual would be considered an asset but not required

Customer Experience Associate Resume Examples & Samples

Substantial computer skills and the ability to learn new systems quickly
Exemplary written and verbal communication skills
Have an exceptional eye for detail
Is adaptable, flexible, and collaborative
Extraordinary customer service skills
Strong organization and time management skills
Solid understanding of Google, email and Google Apps is a plus
Experience with Moodle and/or another LMS (Blackboard, Canvas, D2L, Sakai) is desirable
Previous experience with online homework preferred

Universal Customer Experience Associate Resume Examples & Samples

Create an exceptional, personalized service experience for Lyft users
Make recommendations based on feature requests and bugs reported by users
Proficient support skills in both Passenger and Driver lines of business at Lyft CET
Being in good performance standing in your current role
Computer proficiency required
Strong writing skills and impeccable attention to detail
Demonstrates empathy and the ability to take initiative on doing the right thing for the customer

Customer Experience Associate, Bilingual Resume Examples & Samples

Owning the customer experience within the branch
Shifting Personal Banking customers to alternative delivery channels in alignment with the self-service strategy for this customer segment
Communicating with customers with tact and diplomacy and presenting a professional image for the branch

Customer Experience Associate Resume Examples & Samples

Perform class scheduling, cancellations, and other activities in Red Hat's learning management system with high speed and accuracy
Efficiently record, classify, and follow-up on all requests using web-based ticketing system
Communicate with other team members to escalate issues for resolution
Assess opportunities for application and process improvement and prepare reports to share with team members, management, and other parties
Document known issues and solutions and ensure adequate internal communication of problem resolutions; convey customer feedback to management
Interact effectively with internal and external partners, as well as clients and customers
Collaborate with key departments in support of customer issues and questions
Interact with customers to provide and process information in response to inquiries, concerns, and requests about solutions and orders
Bachelor’s degree (Full Time)
3+ years of customer-facing experience with global customer exposure in a support, operations, or business analyst role
Ability to work in shifts and outside normal Indian business hours
Excellent verbal and written communication skills in English and Spanish or Brazilian Portuguese
Data analysis and reporting skills using tools like LibreOffice Calc
Ability, patience, and willingness to work with inexperienced or frustrated customers who may not be familiar with our offerings or procedures
Solid organizational and problem-solving skills
Goal-oriented with the motivation to exceed expectations
Good time management and follow-up skills
Ability to work on your own and thrive in a fast-paced environment
Experience with a learning management system is a plus

Customer Experience Associate Resume Examples & Samples

Excellent critical thinking skills – breaking down ambiguous problems into manageable components
Ability to gather & analyze data with data visualization & quality experience, a plus
Experience with contextual inquiries, one-to-one interviews, focus groups
Clear communicator with excellent written, verbal, and listening skills
Confidence in advocating for best practices and customer experience improvement recommendations
Project management and task organizations skills with the ability to support more than one effort at the same time, with shifting priorities and ad-hoc requests

Customer Experience Associate Resume Examples & Samples

Understanding of Customer Success and Customer Support model – agent workflows, customer engagements and systems/tools to effectively do their jobs
Ability to envision and create Voice of the Customer insights based on operational data
Analyze and prioritize customer segments, journeys and opportunity areas for optimization and innovation based on quantitative and qualitative data
Develop business cases and compelling research artifacts to influence prioritization of critical opportunities
Define consistent customer experience measurement practices to understand the current state, and to meet set (quarterly/annual) goals and desired outcomes
Create and present analysis and recommendations on customer engagement tactics through the use of multi-channel contact strategies tailored to individual customer segments
Prepare and conduct research approach across industry and/or functional research related to analysis to support experience recommendations

Proactive Outreach Customer Experience Associate Resume Examples & Samples

Create an exceptional, personalized service experience for Lyft usersInfluence future lifetime value for users through targeted initiatives to increase customer retention, usage, and satisfaction measured by NPS (Net Promoter Score)
Provide friendly, timely support to Lyft customers via multiple support channels including, phone, email, SMS and/or any future methods of communication
Complete tasks with minimal supervision, and know when to ask for help
Understand proactive resolution and think creatively to impact results of outreach
Proactively identify operational improvements and influence the direction of the Outreach team
Collaborate with peers and leaders across departments evaluating and developing solutions, to ensure an exceptional and seamless experience for our customers
Maintain ownership of assigned cases and follow up as necessary with customers throughout case resolution to completion
Active participant in Lyft's culture
Bachelor’s Degree or equivalent work experience preferred
2+ years experience in customer service
Flexible schedule, willing to work off hours and weekends
Demonstrate technical/professional expertise through problem resolution, while maintaining composure in critical situations and clearly communicate with both internal and external customers at all levels
Confident in decision making, and takes initiative on doing the right thing for the customer
Experience with interfacing at “C-suite” level and demonstrates a proficient understanding of Lyft’s customer base and business challenges
Advanced problem-solving skills with the ability to think creatively to resolve difficult situations with a proven record of follow-through on assigned tasks
Comfortable in a fast-paced environment, subject to rapid change and uncertainty

Customer Experience Associate Resume Examples & Samples

Demonstrate RL Brand philosophy & EMEA values
Contribute to the stores success by delivering an exceptional level of the RL Experience
Provide all customers a welcoming environment to Connect, Convert & Conclude leaving them with a positive lasting impression of Ralph Lauren

Customer Experience Associate Resume Examples & Samples

1+ year(s) cash handling experience, and a track record of outstanding customer service
Strong attention to detail and the ability to proficiently preform a wide variety of tasks
Proficiency with Microsoft Word, 10-key, and a variety of office equipment, knowledge of Excel software applications
Demonstrated sales skills, a plus
High school diploma, vocational training, or equivalent

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