Customer Experience Specialist Resume Samples

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DK
D Kessler
Demetrius
Kessler
70658 Casey Mountain
Detroit
MI
+1 (555) 927 2932
70658 Casey Mountain
Detroit
MI
Phone
p +1 (555) 927 2932
Experience Experience
Chicago, IL
Customer Experience Specialist
Chicago, IL
Fisher, Johns and Wiegand
Chicago, IL
Customer Experience Specialist
  • Verifying price, part number, scheduled ship date, special instructions and internal coding, according to sales procedures
  • Preparing Root Cause Analysis and improvement plan for critical defects
  • Working in the team with the best opportunities to start a career in Coca-Cola GBS HR Operations
  • Handling of confidential personal and business information with discretion
  • Ensuring communication bridges are initiated and upheld between Customer Service (CS) and other Amazon teams
  • Assisting on the service drive
  • Engaging and proactive customer support
Detroit, MI
DTC Customer Experience Specialist
Detroit, MI
Koepp-Wunsch
Detroit, MI
DTC Customer Experience Specialist
  • A proven track record of providing exceptional customer service and teamwork
  • Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution
  • An excellent communicator, both written and verbal
  • Liaise / collaborate with all TR stakeholders (Marketing, Ecommerce, Stores, Merchandising, & Distribution)
  • Maintain call center database by accurately entering new information
  • Process customer orders and changes according to company procedures
  • Promote additional products and services by recognizing opportunities to explain new features
present
Chicago, IL
Senior Customer Experience Specialist
Chicago, IL
Volkman LLC
present
Chicago, IL
Senior Customer Experience Specialist
present
  • Supports the development and execution of the CX strategy and initiatives roadmap to drive differentiation between Lenovo and its competitors
  • Working with product business teams to deep dive the root cause of contact and concession spikes and drive root cause resolutions
  • Create and deliver training to team members, sales teams, and
  • Lead regular stakeholder meetings, organize focus groups, and serve as liaison with functional stakeholders regarding program questions
  • Act as a liaison between USCM functions and IM/IT regarding program defects and enhancements
  • Engage Cross Functionally:Effectively partners with VOC Leaders, Analytics teams, Product Development, and other groups across Intuit. Shares information to prioritize initiatives, and communicates regularly to senior leaders and teams across organization
  • Partner with relevant USCM stakeholders to identify and implement enhancements including dashboard functionality, survey triggers, questionnaires, delivery mechanism, etc
Education Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
Virginia Commonwealth University
Bachelor’s Degree in Related Field
Skills Skills
  • Strong writing skills and impeccable attention to detail
  • Strong writing skills and attention to detail
  • In-depth knowledge of content management systems, such as Drupal, including the ability to perform standard installations and configurations
  • Good customer service skills and ability to explain technical features to non-technical customers/clients
  • Excellent interpersonal skills and an ability to adapt to the situation
  • Strong attention to detail
  • Good Organizational skills, in particular, attention to detail
  • Dependable, professional, enthusiastic and flexible
  • Excellent speaking-listening-writing skills, attention to detail, proactive self-starter
  • Proficient with Microsoft Office suite and knowledge of MindBody Online database management software
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15 Customer Experience Specialist resume templates

1

Customer Experience Specialist Resume Examples & Samples

  • Resolve customer service related issues, questions, and concerns as dictated by company policies on both a reactive and proactive basis. Issues are addressed by incoming/outgoing email and telephone, as well as in-person
  • Serve both internal and external customers by responding to all forms of communication within established timeframes
  • Act as an internal customer advocate by working with all departments to obtain information necessary for resolution of customer issues
  • Engage every customer in an interaction that results in the highest level of customer satisfaction
  • Positively contribute to the store's delivery of the Barneys New York experience and the brand promise
  • Facilitate and expedite all special orders including gift card orders, alterations, merchandise repair, and made to measure
  • Maintain customer communication, manage expectations and complete all necessary follow-up action items
  • Communicate and reinforce store policy, educate sales associates on proper operational and customer-facing procedures
  • Contribute to the frequent updating of company references and educational resources
  • Assist in the procurement, delivery and stocking of store-wide customer experience supplies and communications
  • Perform daily cashier functions
  • Oversee proper movement and systematic processing of store merchandise, ensure inventory accuracy and availability
  • Assist in the planning, facilitating, staffing and execution of special events, sales and in-store functions
  • Assist management with projects and ongoing tasks to meet the needs of the business
  • Properly maintain departmental logs and reporting
  • Achieve departmental KPI's and continually strive for improvement in the service offered to both internal and external customers
  • Familiarity with luxury clothing and apparel terminology desirable
  • Luxury competitor marketplace knowledge desirable
  • Previous retail and sales / merchandising experience, ideally within the luxury market
  • Previous use of customer management systems desirable
  • Knowledge of selling techniques and merchandise package
  • Strong logistical and analytical skills
  • Ability to multi‐task and consistently meet deadlines
  • Recommend alternative solutions and provide direction to those customers in need of further assistance
  • Ability to work effectively with diverse teams and all levels of organization
  • Exercise flexibility and willingness to accept input from others
  • Ability to understand behavior and provide effective feedback
  • Energetic and entrepreneurial spirit
  • Proficiency in multiple operating systems such as MS Windows
  • Experience leading projects or initiatives a plus
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • High School Diploma or 2+ years college and/or related experience
  • Minimum 2 years of experience in customer service experience, customer relations and/or training, logistics, data collection
2

Customer Experience Specialist Addison Resume Examples & Samples

  • Provide personalized support to returning customers
  • Create customer quotes, providing information about pricing, part availability, and shipping
  • Assist customers with parts identification utilizing parts manuals and technical support
  • Proactively inform customers of important order changes
  • Maintain customer accounts
  • A passion for assisting customers
  • A willingness to go the extra mile
  • High attention to detail
  • Capacity to adapt to change in a fast paced atmosphere
  • Ability to thrive within a team atmosphere
  • Exceptional conflict resolution skills
  • Ability to work 10am-7pm
  • Distribution and/or technical experience preferred
3

Customer Experience Specialist Resume Examples & Samples

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
  • Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
  • Provide the highest level of customer service to all current and future owners
4

DTC Customer Experience Specialist Resume Examples & Samples

  • Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution
  • Provide timely and accurate information to customers regarding order status and product knowledge requests; also providing timely feedback to the company regarding any issues or customer concerns
  • Process customer orders and changes according to company procedures
  • Build rapport with customers and interact with them in a warm, friendly and professional manner
  • Ensure customers understand product information, and provide additional information to customers as needed; listen attentively to customer needs and concerns
  • Suggest new ways to solve customer problems and improve the customer experience
  • Prioritize call responses and timeliness of follow-up based on urgency of call, and escalate unresolved issues in a timely manner
  • Answer inquiries by researching, locating, and clarifying desired information
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, fulfilling requests
  • Promote additional products and services by recognizing opportunities to explain new features
  • Maintain call center database by accurately entering new information
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the organization
  • Maintaining an elevated customer experience
  • Achieve incremental revenue targets
  • Liaise / collaborate with all TR stakeholders (Marketing, Ecommerce, Stores, Merchandising, & Distribution)
  • 1 year of customer service experience within a Call Center or retail store
  • A proven track record of providing exceptional customer service and teamwork
  • Strong computer skills and comfort in navigating multiple systems; proficient in Microsoft Office
  • A strong passion for the fashion industry and the True Religion brand; strong interest in learning about our business and products
  • Problem analysis and solving skills, demonstrating good judgment
  • Detail and customer service oriented
  • Strong organizational and planning skills
  • The ideal candidate will thrive in a fast-paced, high energy environment
  • Team oriented, ability to work with a diverse customer base, ability to negotiate; strong sales skills
  • Must be able to work flexible hours; schedules will vary
  • Strong customer focus and relationship building skills
  • High level of professionalism and integrity
  • 2 years of experience in a high volume ecommerce call center
  • Experience with international customers
  • Working experience with Epicor Retail, Full Circle or other enterprise POS/ERP systems
  • Luxury retail environment
5

Customer Experience Specialist Resume Examples & Samples

  • Working closely with the Customer Service Team to become a subject matter expert on the dashboards and metrics
  • Leveraging insights from the dashboards to consult with business owners, disseminate results, and build action plans
  • Assist with planning the bi-weekly agenda of the organization, including working with cross-functional partners to develop updates to the Council which is composed of leaders from across the company
  • Working with cross-functional teams that include internal organization business owners and external agency partners to manage a portfolio of projects, including developing and managing detailed project plans, business cases, and budget
  • Creating journey maps and pain point analyses to identify improvement opportunities
  • Supporting the organization's employee engagement initiatives, including employee training efforts
  • Advocating for improving the customer experience within the organization
  • 5+ years of total experience in Management Consulting, Consumer Marketing or related field
  • Bachelor's Degree from an accredited college or university in related field
  • Microsoft Office /Suite proficient (Word, Excel, PowerPoint)
  • Solid analytical and strategic thinking skills
  • Able to multitask efficiently and effectively
  • Master's Degree in a related field
6

Customer Experience Specialist Resume Examples & Samples

  • Must be able to manage multiple assignments on a daily basis
  • Prepare written responses to the Better Business Bureau and government agencies including Attorney General Offices, Federal Communications Commission, Governmental Affairs, state officials, and so forth
  • Able to take a case-by-case approach when handling customer concerns by reviewing the entire account history and taking multiple details into account when providing options for resolution
  • Able to think outside the box (reason versus rules)
  • Strong decision making skills. Includes the ability to identify and resolve real or potential problems independently and in an effective and timely manner
  • Proficient writing skills and utilization of Microsoft Office. Includes Outlook to assist with time management and follow up
  • Strong communication skills. Must be able to clearly present and express information verbally and in written form
  • Provide creative solutions to customer escalations while balancing business needs
  • Ensure that customers recently acquired have the best possible experience as evidenced through increasing activation rates
  • Serve customers recently installed with superior attention as evidenced by a reduction in cancellation calls and declining churn
  • Assist the customer in completing all prerequisites to becoming monitored in the shortest amount of time possible
  • Recommend programs to improve customer satisfaction, operational efficiencies, and overall customer experience
  • Understand customer complaint activity: what factors cause complaints, who makes complaints, when complaints are made and present findings to management
  • Strive for the continuous improvement of customer experiences
  • Drive to increase customer loyalty and retention through every experience
  • Personally handle, follow-up, and resolve customer escalations, complaints, and questions
  • Strive for 100% account completion whatever request is being fulfilled (while fulfilling a permit request, drive to obtain required passwords, codes, and complete address information)
  • 70% - Monitor, resolve, and close cases within prescribed support queues within required SLAs
  • 10% - Respond to customer correspondence in a professional manner
  • 10% - Complete administrative duties including typing, copying, faxing, scanning, filing, mail processing, and distributing information as directed
  • 5% - Conduct municipal permit research as assigned by supervisor/management
  • 5% - Other duties as assigned by supervisor/management
  • Strong command of Lifeshield policies and operational procedures
  • Proficient in a Windows environment and with Microsoft Office
  • Excellent telephone etiquette, verbal, and written communication skills
  • Ability to work independently and demonstrate consistent follow through
  • Strong team and interpersonal relationship skills conducive to team development
  • Punctual, regular, and consistent attendance required
  • Must be proficient in MS Office Suite Word, Excel, and Outlook
  • Ability to quickly ascertain an issue and resolve it in a manner that satisfied the customer and adheres to company policy
  • Ability to establish and maintain effective relationships with customers, employees, and other departments
  • Ability to turn daily experiences into recommendations for management on how to improve the customer experience
  • Ability to work independently, make judgment decisions, and demonstrate consistent follow through
  • A complete and accurate understanding of user permits, the forms required, and the process customer must take to obtain permits
  • Exercises good judgment in decision making in order to routinely deliver exceptional customer experiences
  • Strong ability to identify and understand customer issues and then camper data from different sources to draw conclusions and drive the most appropriate course of action to solve the customer issue
  • Report out to management when repeated complaints are driven by a policy, procedure, or practice within the organization
7

Customer Experience Specialist Resume Examples & Samples

  • Inspire team to provide the highest level of service to the customer by providing training, coaching and modeling the way
  • Provide direction to employees during hours of operation as well as opening and closing the store on a rotation basis
  • Assists with other operational activities including store and warehouse maintenance, helping to maintain a neat, clean, and inviting shopping environment
  • Provides support with visual presentation, signage and pricing
  • Years of Related Professional Experience: 2+
  • While performing this job, the employee is regularly required to walk, stand, use hands and fingers to handle and feel objects, tools, or controls, stoop, kneel, or crouch
8

Senior Complaints & Customer Experience Specialist Resume Examples & Samples

  • Substantial experience in complaints management
  • Exceptional Customer Focus
  • Strong Stakeholder Management
9

Customer Experience Specialist, South Korea Resume Examples & Samples

  • Be a first point of contact to handle and resolve customer complaints
  • Respond professionally to inbound phone calls, including urgent situations
  • Fluent in Korean
  • Under 2 years of work experience
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies is preferred, but not essential
  • Early adopter of technology
10

Customer Experience Specialist, Japanese Resume Examples & Samples

  • Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
  • Skilled and eloquent in writing
  • Ability to work under pressure and adapt quickly to adverse situations
11

Customer Experience Specialist, Wrangler Resume Examples & Samples

  • Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns, and price management
  • Performs other duties as requested by supervisor
  • Prior experience in retail apparel environment desired
  • High School Diploma
  • The employee is occasionally required to climb and balance, frequently lift and/or move up to 25 lbs., and occasionally lift and/or move up to 50 lbs
12

Associate Customer Experience Specialist Resume Examples & Samples

  • You are passionate about the end-user experience
  • You have strong communication skills, spoken and in writing
  • You have AEM Authoring experience
  • You bring an analytical approach to business (previous analytics or merchandising experience is preferred)
  • You are a creative problem solver
  • You are extremely detail-oriented and organized
  • Your previous experience in Customer Care and the retail industry is not required but highly preferred
13

Customer Experience Specialist Resume Examples & Samples

  • Coordinate operations of cash registers which includes opening and/or closing registers; verifying starting and ending banks; perform cash pickups at all transactions; Call for authorization and imprinting of cards
  • Assist in training new Retail Service Associates on cash register operations and procedures
  • Create break and lunch schedules for each register area every day
  • Organize and return all fitting room merchandise to the selling floor
  • Assist in maintaining merchandise visuals, making pricing signage to reflect any changes/revision assisting in markdowns on the selling floor
  • Greet and assist customers on the selling floor and provides superior customer service
  • Authorize all employee sales at the customer service desks
  • Experience in a store leadership role or leading a retail department is preferred
  • Previous experience in apparel environment is desired
  • Communication, interpersonal and organizational skills
  • Self-motivated with demonstrated initiative
  • Ability to deliver superior customer service
  • Frequently lift and/or move up to 20 lbs., occasionally lift and/or move up to 50 lbs
14

Customer Experience Specialist, Japan Resume Examples & Samples

  • Identify and escalate issues appropriately
  • Arbitrate in situations between users
  • Proactively and independently work to meet targets and goals
  • Fluent in Japanese
  • Candidates who have experience in customer service or hospitality industry will be an added advantage
  • Must be available for a regular schedule of 5 days work week (40 hours), mutually agreed with your Lead, able to work on weekends and public holidays. Shifts may include evening or early morning hours
  • Patience, empathy, and a unique ability to manage stress
  • Technical aptitude and the ability to pick up new technology quickly
  • Active, passionate Airbnb user
  • Experience with policy work, or help resource project management
15

Customer Experience Specialist Resume Examples & Samples

  • Answer incoming calls to support customers through the ordering process
  • Process orders received via fax or email accurately and timely
  • Manage the entirety of the ordering process; ensuring order accuracy, updating order changes, and delighting customers
  • Proactively communicate with customers to give updates on important order changes
  • Promote Parts Town resources and capabilities to new customers
  • Enter customer orders with a high level of accuracy
  • Address customer concerns, rectifying any errors
  • A passion for helping customers
  • 0-3 years’ experience in customer service
  • The drive to exceed company goals and customer expectations
  • Ability to multi-task without sacrificing accuracy
  • Capacity to adapt to change in a fast paced environment
  • Basic phone and computer knowledge
16

Customer Experience Specialist Resume Examples & Samples

  • Ensure the integrity of sentiment and issue collection
  • Degree in Marketing, Organizational Development, Psychology, or Customer Experience or a related field is preferred
  • Previous track record of success in customer experience management may be substituted for education
  • Prior experience collecting and analyzing information or data
  • Basic project management experience preferred
17

Customer Experience Specialist Resume Examples & Samples

  • Service transition management – creating a formal structure of service transition templates (forms, SOPs, support model) and using it for moves of responsibilities between GBS Tier 2 and Tier 1 teams or between business and GBS (WFA and HR Help teams)
  • Process map/Protocol/RACI matrix creation for complex services
  • Advisory on service improvements/automation
  • Preparing Root Cause Analysis and improvement plan for critical defects
  • Salesforce report and dashboard creation in order to show trends and insights about the service
  • Defect management in cooperation with other teams
  • New hire training management for HR Help and WFA teams (mainly coordination, application access governance, NOT content or physical training responsibility)
  • Building and maintaining a knowledge database to improve customer service, for example maintaining FAQ’s and working with Intranet team to ensure updates visibility for the associates
  • A diverse team-environment amongst highly energetic young professionals
  • A truly international work environment as well as client group (within EMEA geographies)
  • A chance to develop and shape your skill set and portfolio in a fast-paced, industry leading company
  • Working in the team with the best opportunities to start a career in Coca-Cola GBS HR Operations
  • An ice-cold Coke whenever you crave for it :)
18

Customer Experience Specialist Resume Examples & Samples

  • You love helping people and delight in creating a great customer experience
  • You enjoy using Drupal, WordPress, or other content management tools
  • You like to learn new things, because let’s face it: things just don’t stay the same
  • Bonus points if you are comfortable editing CSS and working with Bootstrap 3
  • Even more bonus points if you use GitHub
  • You’ll work with clients who use our products and services, answering questions and training as necessary
  • You’ll participate in scrum and development sprints with the support of your project manager
  • You will help create websites and products in Drupal and/or WordPress by testing and documenting new features with the support of developers and designers
  • You’ll keep your skills sharp through Stanford’s communities of practice and by attending conferences and training classes
  • Good customer service skills and ability to explain technical features to non-technical customers/clients
  • Familiarity with a range of programming and scripting languages
  • Clear understanding of web standards and usability methods
  • In-depth knowledge of content management systems, such as Drupal, including the ability to perform standard installations and configurations
  • Demonstrated proficiency building applications in a web development framework
  • In-depth knowledge of HTML, CSS, JavaScript, and related website development technologies and software
  • Understanding of systems integration and various web devices and environments
  • Ability to design and implement web services
  • Familiarity with authentication and access control
  • Knowledge of website delivery best practices
19

Customer Experience Specialist With Italian Resume Examples & Samples

  • Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system
  • Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if lead time is identified as too long, confirm the lead time on the order
  • Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed
  • Daily contact with customers, by phone and email
  • Develop a specific area of expertise
  • Organize and implement scanning of all orders and relevant documentation
20

Customer Experience Specialist With French Resume Examples & Samples

  • Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide
  • Contacts with production units and marketing, quality, application engineering and logistics departments
  • Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site
  • Various administration tasks related to customer files
21

Customer Experience Specialist Resume Examples & Samples

  • Receive, Review, Respond and maneuver emails from customers from multiple sources
  • Special handling of Diamond Dealer customer requests / issues
  • Approve / Decline loan extensions according to policy
  • Work closely with multiple departments to resolve requests / issues
  • Handling of confidential personal and business information with discretion
  • Special projects as assigned
22

Customer Experience Specialist Resume Examples & Samples

  • Fluency in English and Norwegian
  • Strong customer service and communication skills
  • Strong work ethic
  • Exhibit relationship building skills
23

Customer Experience Specialist, th Avenue Resume Examples & Samples

  • Demonstrate eagerness and motivation to learn and interact with customers
  • Demonstrates the ability to follow directives from both adidas Group and external suppliers
  • Has a background in sports and is actively participating in a sport/team activity
  • Able to apply customer service principles to day-to-day interactions
  • Able to collaborate with team members on daily operational tasks
  • Demonstrates and can apply product and seasonal learnings
  • Aware of events and surroundings and able to apply the knowledge to daily interactions
  • Aware of 3rd party learning and training materials and demonstrates competency
  • Flexibility to work various consumer experience areas
  • Has local knowledge of sporting events and city sporting events and is able to communicate them effectively to their team as unique selling points for products and services
  • Must practice at least one sport relevant to the category
  • Has real experience with adidas brand products in the category they represent
  • Must have above-average knowledge on products and understands the key product offerings for category
24

Customer Experience Specialist Resume Examples & Samples

  • Processes orders through both the Parts and Commercial channels accurately and within 4 hours of order receipt. Manage internal customer expectations by clearly communicating our commitments, and keeping customers informed of order status. Continuously look for opportunities focused on ease of doing business. Identify replacement coil needed based on drawings, pictures, and/or original unit information and processing coil quotes through multiple sales channels and communication channels (email, phone, etc..) with a high level of accuracy
  • Manage customer issues and utilize our problem solving tools to identify root cause. Partner with cross-functional teams to develop countermeasures and solutions that address the root cause. Implement MDI/Visual Management to help drive operational excellence within customer experience. Create standard work for specific job functions and continuously drive process improvements to improve overall work efficiency. Identify and lead JDIs, projects, and Rapid Improvement Events
  • Participate in daily Gemba meetings and provide customer insight to the manufacturing, operations, and materials group. Partner with the production team to ensure coils are completed and shipped on-time, and collaborate with the master scheduler to ensure schedule meets customer expectations
  • Leveraging the customer feedback engaging the functions and field leaders to identify key opportunities to improve the customer experience
  • Engage with teams in other functional areas outside of the facility to manage key customer support issues and processes (ABU Expediting, Warranty/Tech Support) to enhance productivity and improve the Customer Experience
  • Associate's degree required, Bachelor's degree preferred
  • Minimum 2 years’ experience in customer service
  • Must be able to work in a fast paced environment with diverse people and skill sets
  • Must be able to maneuver through multiple systems and software
  • Exceptional people and communication skills
  • Flexibility in work hours based on customer demands
  • Demonstrated ability to solve problems and understand continuous improvement
25

Customer Experience Specialist Resume Examples & Samples

  • Map all of the customer touchpoints (pre, during and post) involved in maintenance visits and ensure that these key moments build customer satisfaction
  • Develop and maintain the Service Center Customer Experience Standards – ensure awareness of and adherence to the Customer Experience Manual, implement new initiatives, conduct audits to ensure alignment with the Customer Experience Overhaul, report on performance and drive implementation of any corrective actions
  • Greet customers and act as customer concierge for their Service Center visit
  • Ensure tracking of customer preferences
  • Support booking and reservations of customer hotels, cars, restaurants, etc
  • Provide pertinent local information to customers tailored to their preferences and visits
  • Ensure the customer-facing areas are consistent with the Bombardier Business Aircraft brand in terms of amenities, design and experience
  • Ensure customer communications are well-managed and implemented consistently, per the Customer Experience Manual
  • Work with facilities and the Service Center GM to ensure that the Service Center has the right décor, customer amenities and general environment to offer a superb and consistent customer experience aligned with the BBA brand
  • Layout the guidelines for the Service Center customer experience to all Service Center staff, in alignment with the Customer Experience Manual
  • Design and conduct product knowledge and practical knowledge information sessions for the Service Center employees
  • Monitor results of weekly NPS customer satisfaction survey and recommend/implement corrective actions to improve the customer experience
  • Ensure every customer touchpoint at the Service Center is consistent with the BBA brand
  • Work with the merchandising coordinator for BBA to implement the Service Center gifting strategy
  • Develop and implement a standard customer experience across sites and products
  • Participate in meetings with customer experience specialists to identify best practices
  • Conduct audits of the Service Centers based on the Customer Experience Overhaul project
  • Work with Service Center GM to ensure consistent rollout, training and implementation of customer communication protocols as well as the Customer Experience Manual
  • Provide feedback to organization regarding operational improvements and implementv
  • You hold a Bachelor’s degree or equivalent experience
  • You have 5-10 years of experience or equivalent in a customer-facing role – concierge, customer experience specialist, customer services
  • Knowledge of the business aviation industry is an asset
  • You have a strong customer focused approach, team work, leadership, communications and interpersonal skills
  • You have the ability to manage your time and priorities efficiently
  • You take initiative, are innovative and are able to work autonomously
  • Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone
26

Associate Customer Experience Specialist Resume Examples & Samples

  • Ability to ‘Delight the Customer’ in all interactions by
  • Associate or Bachelor’s degree highly preferred. High school diploma required
  • Minimum 1 year experience in a customer service related field required
  • Hiring shift 11:30AM – 8PM with the potential to move to other available shifts based on department staffing needs. Customer Service team is open 8:30AM-8PM
  • Possess a positive, outgoing, ‘Delight the Customer’ attitude in all interactions
  • Able to work both in a team environment and independently
  • Able to adapt and be flexible in various situations
  • Strong work ethic; willing to go the extra mile to deliver quality work
  • Excellent written and oral communication skills, especially over the telephone – both internally and externally
  • Exceptional time management skills and ability to multitask and prioritize work
  • Effective problem solving and analytical skills
  • Sales skills with the ability to influence customers preferred
  • Proficient in Microsoft Office suite and web-based applications
27

Customer Experience Specialist Resume Examples & Samples

  • Ensuring communication bridges are initiated and upheld between Customer Service (CS) and other Amazon teams
  • Driving solutions to improve the customer experience and performance metrics
  • Proactively manage large scale customer impacting issues and root cause resolution
  • Scoping, analyzing, and completing projects/processes that will improve the Customer Experience and key performance metrics
  • Preparation of documentation for monthly and quarterly business reviews
  • Strong Influencing skills that can persuade a cross-organizational team to modify processes to improve customer experience
  • Excellent speaking-listening-writing skills, attention to detail, proactive self-starter
  • Strong track record of cross organizational relationship building
  • High level of excel knowledge and computer literacy
  • Strong Analytical skills and Customer focus
  • Experience in analysis (Customer Service analysis or Operations analysis) preferred
  • Proven experience in Lean or Six Sigma implementation
28

Senior Customer Experience Specialist Resume Examples & Samples

  • Ensuring communication bridges are initiated and upheld between CS and other Amazon teams
  • Scoping, analyzing, and completing projects/processes that will improve the Prime Customer Experience and key performance metrics
  • Identifying and challenging any negative effects on the Customer Experience prior to new launches and improvement projects
  • Preparing ocumentation for monthly and quarterly business reviews
  • Proactively managing large scale customer impacting issues and root cause resolution
  • Working with product business teams to deep dive the root cause of contact and concession spikes and drive root cause resolutions
  • Championing the voice of the customer to drive change within every step of the customer and delivery experience
  • Track record of sourcing and analyzing multiple sources of data to provide clear reporting of issues and how they affect customers
  • Demonstrated skills in communicating (both written and verbal), and influencing stakeholders across multiple disciplines and different levels of the business
  • Outstanding customer obsession with the drive to ‘Think Big’ about opportunities to change a given customer experience
  • Capability to make efficient and effective decisions to deliver the needs of the customer and the business
  • Flexibility to respond quickly to change and reprioritize in the face of emerging issues
  • Ability to dive deep and problem solve, sometimes with limited information
  • High proficiency in SQL and Microsoft Excel, with exceptional analytical skills
  • 2+ years of project/program management experience
  • Strong track record of cross-organisational relationship building
  • Six Sigma experience
  • Logistics/Supply chain experience
29

Customer Experience Specialist Resume Examples & Samples

  • |Accountabilities
  • Act as a primary resource for NPS alert follow-up, escalations and account saves stemming from Sales
  • Quickly resolve problems for customers
  • Take ownership of customer issues and follow through to resolution
  • Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis
  • Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider
  • Manage the escalation process for unresolved customer problems
  • Communicate and track the progress of open issues
  • Accurately update reporting and tracking of daily activities
  • Bachelor?s degree or equivalent work experience
  • Highly developed written and verbal communication skills
  • Ability to use Microsoft Office applications (including Word, Excel, Powerpoint and Outlook)
  • Experience with CRM systems and Lexis Advance product plus
  • Previous experience working with customers in B2C or B2B environment is preferred
  • Strong Critical thinking and problem solving skills
  • Excellent interpersonal skills and an ability to adapt to the situation
  • Demonstrates resourcefulness to thrive in a fast-paced environment
  • Good Organizational skills, in particular, attention to detail
30

Customer Experience Specialist Resume Examples & Samples

  • Written and oral communication skills with attention to detail
  • Must possess excellent customer service attitude/skills
  • Business process knowledge
  • Must excel in multi-tasking and organization
  • Must be proficient user of Discover / nGen and InContact systems
  • 2 or more year college degree preferred (but not required)
  • Industry knowledge or experience equivalent
  • Customer service experience (at least 2 years)
31

Customer Experience Specialist Resume Examples & Samples

  • Provide friendly and efficient service to the worldwide community
  • Be a first point of contact to handle and resolve customer complaints within the specified SLAs
  • Handle inbound/outbound phone calls professionally, including urgent situations
  • Take proactive initiatives to improve processes
  • Ability to prepare and analyse hotel data reports
32

Customer Experience Specialist Resume Examples & Samples

  • Schedule freight orders or pickup/delivery appointments for new and existing customers
  • Ensure freight volume meets capacity for assigned market areas to maximize revenue
  • Enter customer orders into the JBHT system and track loads to ensure on time, damage-free service
  • Ability to communicate well with outside customers and internal contacts
33

Customer Experience Specialist Resume Examples & Samples

  • Mentor and coach frontline agents via phone queue. Coach CSC agents regarding questions, escalations, system problems, knowledge gaps. Track agent questions by type and frequency in a central tracking tool, to inform approach to training and performance management by Operations Team Leaders. Identify agent needs and development areas to provide peer to peer feedback to team members. Model best practice behaviours while coaching using various methods, such as skills practice, mentoring, taking live calls with the agent listening
  • Manage the majority of escalated calls into the call centre (transferred in from frontline agents). Drive an enhanced customer experience by handling escalated customer issues with empathy and resolve to address root cause issues – own the customer. Manage the follow through on customer issues independently by liaising directly with store and/or field associates.Follow, model and coach to the Quality GREAT model
  • Handle inbound customer calls as assigned based on service level need
  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others and perform other duties as required
34

Customer Experience Specialist Resume Examples & Samples

  • Build rapport with each customer and demonstrate a helpful demeanor
  • Take ownership of customers’ issues, aiming for one-call resolution
  • Achieve effective and timely resolution of customer inquiries
  • Perform hands-on technical diagnosis and resolution of mechanical issues
  • Maintain customer account information
  • Complete tracking of all interactions with customers in a computerized database
  • Perform order entry
  • Maintain superior attendance and punctuality
  • Maintain a consistently high level of productivity
  • Produce accurate and complete documentation of customer interactions and activities
  • Embody the qualities of an engaged, motivated, proactive team member
  • Align daily activities to fulfill Dyson business objectives
  • Demonstrate resilience and adaptability in a continuously changing work environment
  • Relish opportunities to pick up new activities that fall broadly in the purpose of the role
  • One year call center experience preferred
  • Knowledge of customer relationship management software (Siebel) and call management systems (Avaya BCMS/CMS) preferred
  • High level of customer service orientation required—a desire to help or serve others, to identify and meet their need
  • Strong written, verbal and interpersonal skills
  • Background that includes daily application of the following skills: negotiation, analytical & conceptual thinking, and customer service
  • Ability to push, pull and lift up to 30lbs
  • Bilingual skills a plus
35

Work From Home Customer Experience Specialist Resume Examples & Samples

  • Deliver an outstanding positive customer experience
  • Trouble-shoot customer issues at the customers’ level of understanding
  • Track warranty parts and repairs
  • Uphold Dyson and Contact Center standards of performance
  • Sustain a high level of call quality at all times
  • Take ownership of the impact of decisions and actions
  • Support all team members in achieving goals
  • Communicate trends to the management team
  • Exercise sound judgment in all interactions
  • Fulfill other duties as required
  • Take initiative to think outside the box and identify opportunities for improvement
  • Identify problems and find solutions
  • Minimum of three years experience in a high quality customer service role required
  • High School diploma or equivalent required, some college preferred
  • Ability to understand the Dyson brand and uphold its integrity
  • Ability to work a flexible schedule which may include evenings and weekends and required overtime
  • Proven technical aptitude
  • Proven experience of working in a team
  • Bilingual Portuguese requires, Spanish is a plus
36

Customer Experience Specialist Resume Examples & Samples

  • ONLINE CUSTOMER SERVICE
  • Relish opportunities to pick up new activities that fall broadly in the purpose of this role
  • Fix things that you can see need fixing
  • Special projects as needed
  • Minimum 2 years experience in a customer service position, call center experience preferred
  • 1+ years of experience in an online customer support role required
  • Experience with social media websites (i.e. Facebook, Twitter, Yahoo Answers, YouTube, etc.)
  • Experience working in a major ecommerce customer support environment preferred
  • Experience working with a CRM program for a consumer brand preferred
  • Experience with Quality Assurance testing of a major ecommerce website preferred
  • Strong/advanced written and oral communication skills required and must be demonstrated
  • Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook preferred
  • Ability to type 50 wpm
  • Dependable, professional, enthusiastic and flexible
  • Strong writing skills and attention to detail
  • Knowing when to work independently and when to ask for help Evening and weekend hours required
37

Customer Experience Specialist Resume Examples & Samples

  • Preparation of documentation for Monthly CS Retail Calls
  • Proactively manage large scale customer impacting issues
  • Project management work
  • Strong track record of cross organisational relationship building
  • High level of computer literacy
  • Project management experience (1+ years)
38

Treasury Management Customer Experience Specialist Resume Examples & Samples

  • 3-5 years of experience
  • Basic to intermediate knowledge of Microsoft Office applications
  • Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
  • Understanding of TM products and services, or commercial banking
39

Customer Experience Specialist Resume Examples & Samples

  • Engaging and proactive customer support
  • Serve as single point of contact to customers, purchasing new/pre-owned systems (machines), from order receipt through successful installation for an established territory
  • Works cross functionally with all ZEISS departments to facilitate flawless order processing, management, and installation
  • Initiating regular communication with customers to keep them informed of their order status, any issues, and ensuring all pre and post-delivery (training, installation checklist, logistics, installation, etc.) processes are completed
  • Review and process customer purchase orders
  • Verifying price, part number, scheduled ship date, special instructions and internal coding, according to sales procedures
  • Acknowledge customer sales orders according to Customer Care procedures
  • Prepare order information, including acknowledgement letter and notification of appropriate departments when applicable
  • Responsible to work with Production, Planning and ZEISS affiliates to determine product availability and communicate to customers as required
  • Coordinate and monitor post order and post shipment communication
  • Delivery and installation scheduling
  • Assist customers with training scheduling
  • Responsible for all machine and product returns
  • Financial and Quality Audit Compliance
  • Basic understanding of Legal Control and Denied Parties
  • Maintain open and closed customer order files
  • Ensures that all quality documents, appropriate correspondence and production information and invoices are kept in order
  • Meet all financial and quality audit standards for document archives
  • Inform Manager of important developments, potential problems, and related information necessary for effective management
  • Support Manager as necessary with other tasks. In addition to reports, analysis and review of orders, special projects, process improvements, provide back up to other Customer Care areas, and other duties as directed. Other responsibilities may include acting as department contact, cover meetings, answer questions, and support team members in Manager’s absence
40

Customer Experience Specialist Resume Examples & Samples

  • Manage assigned accounts and continuously promote ADESA’s and their associated businesses full suite of services for new business opportunities within established accounts
  • Provides Private Label support to all of ADESA Canada’s Upstream Remarketing clients
  • Provides support to auction sites, when required, to assist with marketing, call and promotional campaigns
  • Builds, enhances and nurtures customer relationships to secure customer loyalty and repeat business
  • Resolves customer issues and complaints by taking immediate action independently or referring customer to appropriate department
  • Promotes the value added services of ADESA and their associated businesses
  • Persuasively explains to customers how company’s products and services can reduce customers’ costs
  • Excellent oral communication and presentation skills
  • 3 to 5 years sales experience in the automotive or vehicle remarketing industry would be an asset
  • Goal oriented, persuasive and ability to persevere and remain positive when faced with obstacles
  • Ability to work independently and as part of a team
  • Very good understanding of methods for promoting and supporting products and services
  • Very good problem-solving skills
  • High School diploma required
  • College or University degree in related field of study recommended
  • Knowledge of Microsoft Office Suite and good aptitude with computers
  • Salesforce experience an asset
41

Main & Vine Customer Experience Specialist Resume Examples & Samples

  • Acknowledge, assist and appreciate customers by offering help, answering questions and thanking them so they will feel welcome and important
  • Offer product samples to help customers discover and learn about products
  • Communicate new and on-going special programs and promotions
  • Stay current with present, future, seasonal, and special ads
  • Adhere to all local, state and federal laws, food safety and company guidelines
  • Demonstrate and lead behaviors related to Customer and Associate 1st Promise
  • Initiate interaction with customers; ask questions regarding their shopping needs and follow up on all requests
  • Practice preventive maintenance by properly inspecting equipment and notify management of any items in need of repair
  • Maintain clean sales floor and backroom as directed
  • Must be able to perform the essential functions of this position with or without reasonable
  • Must be a minimum of 18 years old
  • Must possess or obtain a state required food handler’s permit
  • Knowledge of basic math (counting, addition, and subtraction)
  • Retail experience
  • Cashier
42

Customer Experience Specialist Resume Examples & Samples

  • Ensure the accurate and timely resolution of customer incidents
  • Review and Triage all First Notices of Loss (FNOL) called in by the Field for assessment of proper direction
  • Respond to all incidents reported by contacting the guest involved and expressing our sincere appreciation for their business and apologies for a less than favorable experience
  • Identify those incidents that can be immediately resolved by offering the guest dining/gift cards and resolve the incident accordingly
  • Process correspondence to all guests whose incidents have been resolved through dining/gift cards
  • Provide brief description to the guest of an understanding of their concerns and educate them on the claims handling process for all of those incidents that are unable to be resolved through dining/gift cards
  • Escalate and send for claims conversion all of those incidents that are unable to be resolved with dining/gift cards
  • Support continuous improvement initiatives within the Risk Management Department to deliver effective customer service through the dining/gift card program
  • Other job-related duties as assigned
  • High School Diploma or equivalent combination of education/experience required
  • Availability to work a flexible schedule, including at least part of one weekend day, preferred
  • Superior telephone skills/presence required
  • Prior experience working in a customer service capacity strongly preferred
  • Prior experience working in a restaurant environment very helpful
  • Understanding of the insurance claims handling process helpful
  • Strong interpersonal and listening skills
  • Ability to work with diverse people
  • Ability to maintain compassion and professionalism under pressure
  • Ability to deliver high quality customer service, consistently, in a courteous manner, striving for 100% customer satisfaction
  • Ability to deal effectively and patiently with frustrated and dissatisfied customers
  • Ability to handle multiple customer incidents efficiently in a fast paced environment
  • Ability to prioritize and recognize complicated incidents/claims that should be escalated
  • Good computer skills and ability to learn new computer programs easily
  • Working knowledge of Microsoft Suite of products (Outlook, Word, etc.)
  • Bi-lingual skills are a plus
  • Attention to detail along with excellent organizational and documentation skills
  • Ability to work as a team member and collaborate effectively within the Risk Management Department
43

Customer Experience Specialist Resume Examples & Samples

  • Minimum
  • Demonstrated proficiency using Microsoft Excel, Word and Outlook
  • Demonstrated success composing e-mails that are articulate, and grammatically correct
  • Maintaining Customer Focus
  • Negotiating/Presentation Skills/Written Communications
  • Time Management/Organizing/Priority Setting
  • Able to make quality decisions, works with integrity and trust
  • Demonstrates ability for technical learning, learning on the fly and self-development
44

Senior Customer Experience Specialist Resume Examples & Samples

  • Provide Rich Insights:Effectively develop insights into top customer pain points and root cause across multiple data sources. Leverages strong analytical skills to quantify and forecast impacts
  • Share Impact and Influence Prioritization:Ability to monitor change in datasets over time and create dashboards and stories to socialize learnings. Responds to emerging issues and influencesprioritization with quantifiable data
  • Build Relationships:Builds and maintains deep relationships with Product Management, Development, and VOC (Voice of Customer) teams. Active contributor to product development lifecycle, embeds with teams from planning through release to share customer insights and care backed perspectives. Contributes feedback on roadmap and designs. Regularly provides insights to support care priorities
  • Engage Cross Functionally:Effectively partners with VOC Leaders, Analytics teams, Product Development, and other groups across Intuit. Shares information to prioritize initiatives, and communicates regularly to senior leaders and teams across organization
  • Product Specialist:Maintains deep technical knowledge of product areas and provides insight into customer usage and needs
  • Team Growth and Process Improvement:As a Senior Customer Experience specialists, he or she is expected to provide leadership, direction, and inspiration to develop others. He or she will drive process improvement within the team
  • Possess strong business acumen, self-motivated, and able to effectively manage multiple priorities
  • Available to attend meetings with global teams after normal US working hours
  • Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on desired outcomes
  • Strong analytical skills, able to synthesize insights from varied sets of data and identify themes
45

Customer Experience Specialist Resume Examples & Samples

  • Ensures overall service and solution delivery to achieve quality customer outcomes
  • Acts as primary contact for the client and behaves professionally to support client retention / renewal
  • Participates in regular customer and partner meetings to review service plans and recommends improvement to services
  • Delivers cost reduction goals and demonstrates ownership of revenue goals aligned with Sales
  • Interprets data provided by the customer to help drive effective business decisions
  • Minimum of 2- 5 years of experience
  • English fluency – written and verbal. Local language requirement may also apply
  • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values / orientation
  • Demonstrates an understanding of key financial factors
  • Full knowledge of job related knowledge and procedures
46

Customer Experience Specialist Resume Examples & Samples

  • Persuasively explains to customers how company’s products and services can reduce customers’ costs and enhance their businesses
  • Provides customer training as required
  • Keep up to date with information about product and service innovations, changing needs of customers, market conditions and competitors and adjusts sales strategy accordingly
  • Analyzes sales data, prepares reports, regular use of Salesforce and carries out other administrative duties associated with sales function
47

Customer Experience Specialist Resume Examples & Samples

  • Identify critical user experiences that underpin work across the organisation, converting this in to design implications for prototyping, testing and development
  • Bring design thinking concepts into the design of user solutions and infuse it within development, physical infrastructure and data tribes colleagues and key collaboration partners
  • Hands-on expertise in information architecture, user story development, storyboarding, mock-ups, highly interactive prototypes and service design
  • Skilled in design of CX metrics to measure and track the impact of design
  • Researching interaction design trends
48

Customer Experience Specialist Resume Examples & Samples

  • Mentor and coach frontline agents via phone queue. Coach CSC agents regarding questions, escalations, system problems and knowledge gaps. Track agent questions by type and frequency in a central tracking tool, to inform approach to training and performance management by Operations Team Leaders
  • Identify agent needs and development areas to provide peer to peer feedback to team members. Model best practice behaviors while coaching using various methods, such as skills practice, mentoring, taking live calls with the agent listening
  • Excellent customer service and technical skills
  • Strong analytical (e.g., trend analysis) and organizational skills
  • Ability to influence without authority (e.g., ability to motivate others)
  • Proficient in Microsoft Office, web-based applications and tools
  • Ability to multi task and navigate through various systems and screens
  • Working knowledge of call center operations
  • Email: resume@sears.ca
  • Fax: 613-391-3010
49

Customer Experience Specialist Resume Examples & Samples

  • Plans, schedules and executes regular customer and partner meetings to review service plans and recommends improvement to services
  • May negotiate and drive large service contract renewals to completion, utilizing pricing and service offerings
  • Advanced degree
  • Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook
  • Intermediate to advanced skills in delegation and follow up
50

Customer Experience Specialist Resume Examples & Samples

  • Gain and maintain a reliable knowledge of products sold within the store; enthusiastically respond to customer questions, make product recommendations and guide them to location of specific items
  • Label, stock and inventory store merchandise
  • Process customer transactions accurately in an efficient manor
  • Answer incoming phone calls in a professional manner and ensure customer inquiries/expectations are satisfied
  • Unload product from delivery vehicles following appropriate procedures
  • Ensure proper temperatures in cases and coolers are maintained
  • Follow company policy and guidelines on restricted sale items
  • Ability to handle stressful situations
51

Customer Experience Specialist Resume Examples & Samples

  • Translate business needs into actions that will elevate our Employees’ Experience
  • Perform Root Cause and Gap Analyses
  • Use Salesforce reports highlighting trends and insights of the services delivered to identify improvement areas and design initiatives to address those
  • Build and maintain a knowledge database within the center
  • A meaningful role with a tangible impact
  • A truly international working culture as well as client group (within EMEA geographies)
52

Customer Experience Specialist Resume Examples & Samples

  • Provide Rich Insights: Effectively develop insights into top customer pain points and root cause across multiple data sources. Leverages strong analytical skills to quantify and forecast impacts
  • Share Impact and Influence Prioritization: Ability to monitor change in datasets over time and create dashboards and stories to socialize learnings. Responds to emerging issues and influences prioritization with quantifiable data
  • Build Relationships: Builds and maintains deep relationships with Product Management, Development, and VOC (Voice of Customer) teams. Active contributor to product development lifecycle, embeds with teams from planning through release to share customer insights and care backed perspectives. Contributes feedback on roadmap and designs. Regularly provides insights to support care priorities
  • Engage Cross Functionally: Effectively partners with VOC Leaders, Analytics teams, Product Development, and other groups across Intuit. Shares information to prioritize initiatives, and communicates regularly to senior leaders and teams across organization
  • Product Specialist: Maintains deep technical knowledge of product areas and provides insight into customer usage and needs
  • Team Growth and Process Improvement: As a Senior Customer Experience specialists, he or she is expected to provide leadership, direction, and inspiration to develop others. He or she will drive process improvement within the team
  • Outstanding verbal, written communication, presentation and group facilitation skills. Ability to effectively interact with technical and non-technical groups. Can clearly communicate objectives, plans, status, and results. Ability to craft compelling stories that inspire action
  • Ability to drive change in a matrix organization, with proven experience driving cross-functional team alignment
  • Demonstrated ability to build strong partnerships across organizations in order to deliver the best outcome for customers
  • Demonstrated proficiency in process development, implementation and improvement
  • Continuously improve team performance by providing coaching and mentoring. Willingness to learn new things and teach others what you know
  • Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
53

Digital Customer Experience Specialist Resume Examples & Samples

  • Undertake and provide coaching on the analysis, design and evaluation of customer experience for innovative technology solutions
  • Apply design thinking concepts in the design of user solutions
  • Contribute to the development, review and improvement of the approach, tools and processes for undertaking user research and experience design
  • Analyse the implications of context of use for system development
  • Ideate, prototype and test customer experience solutions
  • Create and embed routines / patterns to communicate critical personas and user journeys with other tribes in data, software development and hardware to drive the technical design and development of customer experience solutions
  • Hands-on expertise in information architecture, user story development, storyboarding, mock-ups and highly interactive prototypes, and service design
  • Understanding of system development lifecycle approaches and how CX is applied within, including mobile applications, augmented reality and virtual reality
  • Capability with customer experience design for software, web applications, consumer electronics and/or mobile devices
  • Experience design work processes, services and interaction with digital at the core
  • Experience with customer experience design from remote operators to office-based professionals
  • Skilled in one or more visual design tools
  • Has experience in design of CX metrics to measure and track the impact of design changes on customer experience
  • Driving innovative solutions within platform constraints and technical limitations
  • Experience using both qualitative and quantitative data to drive design decisions
  • 18 weeks paid parental leave
  • State-of-the-art facilities with WiFi enabled indoor and outdoor spaces collaboration and versatility; and
54

Customer Experience Specialist Resume Examples & Samples

  • Participate in the delivery process of new and used vehicles trying to “wow” customers with “how to” information
  • Intervene in any customer dissatisfaction that arises
  • Be the dealership “go to” person for customer questions whether technical, finance, service or parts oriented
  • Assist in all areas of the dealership including sales floor, service area and parts department
  • Responsible for ensuring smooth flow of customer processes within the store, assisting in administrative duties when required
  • Sell available subscription services as needed
55

Customer Experience Specialist Resume Examples & Samples

  • Initiate and maintain communication bridges between DE Customer Service (CS) and other Amazon teams (Retail, Fulfillment Centers, Technical Teams, Finance, Seller Support, Editorial, Training, QA, Payments, CS Colleagues in UK, France, Spain, Italy)
  • Identify customer pain points and drive projects to improve the customer experience and key metrics
  • Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
  • Proactively manage customer impacting issues as they come up in a troubleshooting mode
  • Construct and send mass customer communication
  • Provide analysis, write-ups and regular reporting of customer impacting issues
  • Keep management informed of changes in and outside CS that have impact on customer experience
  • Strong influencing skills that can persuade a cross-organizational team to modify processes to improve customer experience
  • Excellent speaking-listening-writing skills
  • Proactive self-starter
  • Demonstrated experience in presenting to and working with all levels, Senior Management
  • Customer focus, ability to walk in customer’s shoes, standing up as customer advocate, always
  • Excellent planning, organizational and time management skills
  • Willingness to roll up sleeves and take care of emerging operational issues hands on
  • High level of computer literacy, Strong Excel and Word skills
  • Strong analytical skills and process orientation
  • Experience in analysis (Customer Service analysis or Operations analysis)
56

Customer Experience Specialist Resume Examples & Samples

  • Welcome New Customers and Validate Customer Set Up: With high excitement, formally welcomes new customers to Staples Business Advantage. Reinforce the benefits of using Staples Advantage as a one stop shop for all business needs to include office supplies, print and marketing, technology and high end office furniture. Confirm the account is properly set up in Salesforce.com and accurate pricing, invoicing and decision makers and ship-to’s are reflected
  • Customer Education: Educates new customers on how to use the StaplesAdvantage.com site via a detailed demo to include but not limited to very useful features and benefits, order approval process, adding new users, creating shopping lists, leveraging search features. Trains customers on the Premium Membership Program offerings and Omni channel features
  • Seamless Warm Handoff to the Account Owner: Guides new customers through the set up process to ensure they get up and running quickly, then smoothly transitions them to their long term account manager
  • High school diploma, college degree preferred
  • 1 year experience in a sales or service environment
  • Organized and attention to detail
  • Effective Phone Skills
  • Strong verbal and written communication; active listener
  • Proven ability to build strong and productive relationships with customers
  • Adaptable to change
  • Outgoing, friendly and energetic
  • Business acumen, professional attitude
57

Customer Experience Specialist Resume Examples & Samples

  • Customer focus, ability to walk in customer’s shoes, advocating on behalf of the customer
  • High level of computer literacy, strong Excel and Word skills
  • Fluency in English and Turkish, and German at minimum basic level
  • Analytical experience (Customer Service or Operations focused)
58

Digital Customer Experience Specialist Resume Examples & Samples

  • Monitor feedback across channels including Opinion Lab, Customer Service & Engagement (CSE), Chat, Social, App Store and Google Play store to identify irritants
  • Develop reporting to communicate irritants identified by feedback channel
  • Create and groom user stories to correct online features and/or functionalities
  • Utilize and expand the usage of Tealeaf - site replay, heat mapping and monitoring software
  • Lead customer experience efforts to improve the Technical Error message experience
  • Develop plan to improve Discover App ranking in Google Play and App Store
59

Night Customer Experience Specialist Resume Examples & Samples

  • Self-starter, able to complete tasks with little to no direction
  • Solicit freight from existing and new customer to meet volume and utilization requirements
  • Foster excellent customer relations by ensuring on-time service and prompt handling of customer requirements to maximize freight potential
  • Enter customer orders into the JBHT system and track loads as required to ensure on time, damage free service
  • Set pick up and delivery appointments to ensure timely delivery and maximize customer satisfaction
  • Manage trailer pools for their assigned customers to meet their needs and ensure adequate equipment utilization
  • Negotiate spot prices to secure incremental volume to meet capacity needs
  • Ensure freight volume meets or exceeds capacity requirements for their assigned market areas to maximize revenue
60

Customer Experience Specialist Resume Examples & Samples

  • Act as expert on the team, available over Slack and on the floor during shifts to help deliver best in class service
  • Support the growth of the CET team through active engagement in the recruiting process
  • Assist in onboarding new associates in CET culture and outcomes
  • Create processes for responding to inquiries about new partnerships and promotions
  • Create an exceptional, personalized service experience for new Lyft users
  • Provide coaching on customer experience
  • Provide friendly, timely support to escalated Lyft drivers and passengers via phone, chat, social or email
  • Deep dive into promotions/partnership NPS and execute the calling of detractors and promoters
  • Responsible for interval service level and maintaining associate engagement in delivering timely support
  • Proactively identify operational improvements
  • Responsible for maintaining team knowledge base (recipes)
  • Proactively communicate releases and team updates to associates and partners
  • Consistently produces actionable, error-free work
  • Mentor associates in a fast-paced environment
  • Collaborate with Specialist in San Francisco
  • Solicit feedback from partner sites on issues/trends
  • Active participant in Lyft's culture
  • Participates in community events
  • Represents CET Mindset (scrappy, owner, accountable, customer focused)
  • 2+ years' experience in customer support and minimum
  • 1+ year experience on Lyft CET team
  • Flexible schedule, willing to work off­ hours and weekends
  • Dependable and punctual with time management skills
  • Advanced problem-solving skills ­with the ability to think creatively to resolve difficult situations
  • Comfortable in a fast-­paced environment, subject to rapid change and uncertainty
  • Ability to work autonomously
61

Customer Experience Specialist Resume Examples & Samples

  • Provides support to distributors, the sales team and general business operations. Must be a team player and a self-starter that can cope with changing information and heavy inter-departmental interaction
  • Build customer-centric relationships with distributor partners at all levels to anticipate and exceed customer needs
  • Staffs the customer service 800 line
  • Processes orders and provides account management for established customers including delivery negotiation, expediting and order status communication within an industry and geographical location
  • Answers Salesforce.com and email inquiries from distributors
  • 2-5 years customer service experience in a call center environment
  • Sales or Marketing experience a plus
  • Analytical and problem solving ability
  • Excellent interpersonal and relationship building skills
  • Influencing skills
  • Ability to handle pressure, multitask effectively, and say ‘No’ when appropriate
  • Ability to get things done through motivating others
  • Accuracy and attention to detail
62

Digital Best Customer Experience Specialist Resume Examples & Samples

  • Coordinating the rollout of digital signage across the network, in conjunction with key stakeholders
  • Managing all dealer onsite communications regarding digital signage (including information packs, pre-site surveys, onsite surveys and installation appointments)
  • Hosting regular meetings with the Salesforce CRM team to share knowledge about the CRM project or other BCE projects and to interface with BCE projects/systems
  • Supporting the implementation of OneWeb alongside Daimler AG and the Marketing Department
  • Assisting with the rollout of a Digital Service Drive, conducting testing with pilot dealers, and compiling feedback from testing
  • Working with the Project Team and Daimler AG to set up a Digital Commerce Platform, investigating fulfilment options for online sales and helping pilot online sales
63

Customer Experience Specialist Resume Examples & Samples

  • Advertising, Sales, or Telecommunication skill preferred
  • Accounts Receivable and billing/invoice experience
  • Credit and Collections experience
  • MS Excel, Word, and PowerPoint
  • Must have a solid understanding of accounting principles
  • Ability to work in fast paced environment
  • Ability to travel 10%
64

Senior Customer Experience Specialist Resume Examples & Samples

  • Experience with training and facilitation of small to medium size groups
  • Customer service experience
  • Accounts receivable and billing/invoice experience
  • Credit and collections experience
  • Excellent oral, written, and presentation based communication skills
  • Ability to travel 25%
65

Customer Experience Specialist Resume Examples & Samples

  • Review and answer general payment received/delivery, invoice
  • Process and assist customers with credit card payments via phone
  • Review customer invoice requests to provide solutions that provide a
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Customer Experience Specialist Resume Examples & Samples

  • Support learning strategy by
  • 5+ years of operational experience
  • Retail leadership & management experience; Experienced in coaching, leading and motivating others
  • Demonstrated excellent customer service skills
  • Expertise in department specific merchandising, operational knowledge in processes and standards and customer experience
  • The ability to facilitate, coach, train, assess and evaluate employees in both a group as well as an individual setting
  • Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills
  • Must be able to manage multiple concurrent projects
  • Strong change management skills
  • Demonstrated ability to make sound judgments and decisions
  • Ability to adapt positively to a changing environment and shifting priorities
  • Strong team player with self-discipline and motivation to work independently
  • Strong diagnostic analytical skills (Root cause analysis)
  • Evening and weekend work required. Travel as required
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Customer Experience Specialist Resume Examples & Samples

  • SAP Systems Specialist supporting the nofrills Banner with retailer support on maintaining proper levels of PI accuracy and SAP processes
  • Support stores with product flow from receiving to point-of-sale
  • Subject Matter Expert for stores related to SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory (Practices/Processes, Accuracy, amount of manual orders)
  • Planogram Process review – up-to-date and accurate, execution, compliance, LMV/GA assortment support, assistance with assortment/NOF issues and resolution
  • Receiving oversight – BDR practices and procedures being followed; contact to receiving personnel, vendor resolution, DSD schedule uploads, ASN vendor review
  • P.I. Maintenance reporting support – Store validation of process to scorecard, i.e., hole counts, cycle counts, scrapping, manual ordering
  • Provide input into the development, testing, revision and implementation of improved processes or standards through new innovation in SAP upgrades and recommendations at reducing operating costs and improving accuracy in inventory management
  • Identify opportunities to further develop and implement improved retail ordering and inventory management methods
  • Provide stores with the required operational direction in support of ordering and replenishment systems knowledge
  • Reinforce the FACT disciplines noted for store operating procedures and prepare and deliver additional instruction as required to build technical and operational knowledge
  • Remain current on business systems technologies; their applications and risk observed in retail operations to General Managers
  • Assist owners with understanding SAP Security Protocol by ensuring their employees are appropriately loaded into the Employee Lifecycle Manager (ELM) IT system
  • Provide STAS training and Demand curve subject matter experts
  • Provide Pay-Roll liaison and trainers for store input
  • Provide Bookkeeper training and BDR process to customer statement input and reconciliation
  • Retailer liaison to daily operational SAP questions and troubleshooting to emailed/phone concerns. Detailed communication trail for stakeholders to rectify any items that require additional support
  • Perpetual Inventory Management experience (system knowledge of SAP, IPFR, PI Practices, Planograms, Replenishment)
  • Retail leadership & management experience
  • Experienced in coaching, leading and motivating others
  • Role will be based out of Winnipeg
  • Reflective of Loblaw Culture, Leadership Behaviours and Shared Values
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Customer Experience Specialist Resume Examples & Samples

  • Training completion stats (CES-delivered training)
  • Training feedback evaluation scores (CES-delivered training)
  • Trainee test results (specific scores – individual/district, etc.)
  • Department contribution - store/district vs. banner average
  • Key category performance – district vs. banner average
  • NPS, C-SAT & LAR scores – district vs. banner average
  • District sales – district vs. banner
  • Shrink and scrapping level – store/district vs. banner average
  • Turnover reduction – district vs. banner rates
  • PI accuracy – store/district vs. banner average
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Customer Experience Specialist Resume Examples & Samples

  • Work with interfacing functions to ensure timely and accurate processing of customer quotes and orders (Feasibility, Packaging Engineering, Chemical Formulations, Accounting, Pricing, BioProduction PMO team members, and Customer Service)
  • Ensure Service Level Agreements and requested delivery dates are met for all customer orders for given account assignments
  • Serve as the customer advocate throughout internal processes. Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner
  • Adhere to Custom Order Database data integrity best practices
  • Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, order conversion rates, and revenue goals
  • Run reports, analyze data, develop presentations, lead customer conference calls, and participate in customer audits
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Customer Experience Specialist Resume Examples & Samples

  • Self-motivating, multi-task oriented, reliable, and demonstrates the ability to navigate difficult situations
  • Strong communications skills, both written and verbal
  • Proficient with Microsoft Office suite and knowledge of MindBody Online database management software
  • Minimum 2 years’ experience in a customer service position
  • CorePower Yoga Teacher Training certification preferred
  • This position is based in our Denver, CO Studio Support Center and applicants must reside in the Denver Metropolitan Area
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Customer Experience Specialist Resume Examples & Samples

  • Monitor the RightNow unassigned ticket queue to triage, prep, resolve, or escalate customer issues as appropriate Answer the incoming HCHB customer support phone line
  • Answer any incoming customer chats
  • Monitor the RightNow unassigned queue to triage, prep, resolve, or escalate customer issues as appropriate
  • Watch for trends in RightNow tickets
  • Act as the point person for the Customer Experience Representatives and answer all questions that are presented
  • Work directly with the Manager of Customer Services to assist with day to day operations of the first and second levels of Customer Services
  • Adhere to departmental policy regarding necessary documentation
  • Effectively provide consultation to and educate customers on the appropriate use of all products within the Homecare Homebase suite
  • Research data functionality and report problems to the development team with needed steps for customer resolution
  • Utilize SQL Enterprise Manager to make data changes and corrections using approved queries specific to functional area
  • Develop and ensure timely resolution to customer work orders
  • Develop relationships with customers to provide resolution to software challenges
  • Stay current on new functionality and software changes for quarterly releases, biweekly service packs and emergency hot fixes
  • Participate in training programs for additional support team members and other department staff on applications
  • Educate new customers on the operations of the Customer Services team and how to obtain assistance when needed
  • Assist customer field agents to utilize the hand held application and synch data back to the office based application
  • Assist in training new and existing employees in the department
  • Adhere to departmental policy regarding assigned shifts and lunch breaks
  • Assure confidentiality of agency information
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Customer Experience Specialist German Resume Examples & Samples

  • Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Passionate, active Airbnb user
  • Resolves customer challenges by identifying and escalating issues appropriately
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Customer Experience Specialist Japanese Resume Examples & Samples

  • Provide friendly and efficient service to the worldwide Airbnb community
  • Research information and troubleshoot problems using available resources
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  • Familiarity with ticketing systems, prior experience with Lantern a bonus
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Customer Experience Specialist Resume Examples & Samples

  • BA/BS Degree required
  • First hand experience in ag industry with farming practices, equipment, and digital ag platforms
  • 2+ years customer support and/or account management experience
  • Prior experience in customer support increasing customer satisfaction, adoption, and retention
  • Strong interpersonal skills with a passion for customer interactions and service
  • Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision
  • Strong interest in agriculture and desire to bring improved productivity and value to farmers
  • Excellent verbal, written and phone communication skills
  • Ability to build strong relationships over the phone
  • Able to work independently and as a team
  • Proven follow up skills and drive to provide high level service
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Customer Experience Specialist Resume Examples & Samples

  • Handle inbound and outbound calls from customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers
  • Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare Brand Experience expectations
  • Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues
  • Obtain and evaluate all relevant information to handle inquiries and complaints accurately and efficiently
  • Accurately track and document all communications with customers to provide a detailed history of contact
  • Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner
  • Achieve monthly individual and team based targeted performance goals
  • Follow escalation procedures to address customer concerns requiring additional research or resources to resolve
  • Direct requests and unresolved issues to the designated resource
  • High school diploma, general education degree or equivalent
  • Two (2) years of Call Center or Customer Service experience preferred
  • Attention to detail and accuracy
  • Problem-solving skills and problem analysis
  • Basic mortgage product knowledge preferred
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Customer Experience Specialist Resume Examples & Samples

  • Highly collaborative, proactive, curious, self-starter, and always interested in learning
  • Clear communicator with effective problem-solving skills — especially over the phone
  • Skilled in virtual presentations, online webinars, and remote troubleshooting
  • Ability to build professional and trusting relationships with all customer types
  • Works well on a small team and across departments in a fast-paced start-up environment
  • Ability to manage multiple priorities and tasks simultaneously
  • 3+ years support and training experience
  • 4-year Bachelor’s degree
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Customer Experience Specialist Portuguese Resume Examples & Samples

  • Skilled and efficient in writing and verbal communication
  • Provides knowledgeable, friendly and eloquent customer service to the worldwide Airbnb community
  • Composes thoughtful and accurate messages or customizes prepared responses to customer emails
  • Previous, demonstrable experience with creation of online help resources
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Customer Experience Specialist Resume Examples & Samples

  • Bachelor’s degree plus 1-3 years of experience OR 5+ years of experience in customer service/care, sales administration, or related area. Export experience a plus
  • Proficient in the use a PC and Keyboard as well as Microsoft Office (Word and Excel required, Visio and PowerPoint are helpful)
  • Demonstrated ability to read, write, speak, and understand English
  • Ability to add, subtract, multiply, divide, and calculate percentages is necessary
  • SAP experience preferred
  • Excellence in the following skills
  • Written and verbal communication
  • Service orientation
  • Above average ability in the following skills
  • Time management
  • Handling stress
  • Self-motivation
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Senior Customer Experience Specialist Resume Examples & Samples

  • Demonstrates CX thought leadership and is seen as a partner to executive management and regional leadership, recognizing the need to provide an intended customer experience while balancing cost competitiveness expectations
  • Brings CX Industry Best practices for Listening, Interpreting, and Acting on customer feedback, and works to integrate these into the Lenovo business management system
  • Supports the development and execution of the CX strategy and initiatives roadmap to drive differentiation between Lenovo and its competitors
  • Engages in the CX governance processes and manages relationships with geographic operations to enable efficient interactions, enable progress on initiatives, and drive strategic alignment
  • Presents to senior management to translate insights into actions across the world-wide teams, ultimately creating sustainable customer experiences and increases in customer loyalty
  • Contributes to the design and implementation of tools and processes that capture gaps in the customer experience, provides a 360 degree view of the customer, and enables Lenovo to close the loop with the customer and the business
  • Communicates with, and is an advocate for the customer
  • Shows business acumen by balancing customer experience initiatives with business efficiency
  • 3-5 years of work experience in the Customer Experience field,such as: voice of customer, voice of employee, CX program design and implementation, and CX platform tools
  • Experience in quantitative and qualitative VoC system application and customer journey management
  • Proven ability to communicate directly with customers and represent customers to employees and leaders
  • Demonstrated results leading and working with global, diverse, cross-functional teams
  • Organizationally savvy, with demonstrated ability to influence leaders and facilitate alignment and clear decision making
  • Experience in prioritizing, multi-task and perform effectively under pressure
  • Effective at translating strategy into tactical actions
  • Strong facilitation skills to achieve alignment and clear decision making
  • Ability to prioritize, multi-task and perform under pressure
  • Strong project management and change management skills
  • Demonstrated focus and execution on continuous improvement
  • Excellent verbal, written and presentation skills
  • Strong leadership, collaboration, and influencing skills
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Customer Experience Specialist Resume Examples & Samples

  • Answer all inbound phone calls within set SLA
  • Respond to all incoming emails within set SLA
  • Effectively schedule service bookings
  • Responsible for maintaining internal inbox
  • Update customer profile based on customer interactions
  • Responsible for creating accurate notes and logging all activity
  • Be able to identify and escalate priority issues
  • Follow up on call back cases and voicemails
  • Provide a customer referral worthy customer service
  • Support and guide customers in a professional manner
  • Provide additional support to Front of House Service Advisors during peak volumes
  • Work in different systems to support customer transactional requests
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Customer Experience Specialist Resume Examples & Samples

  • Perform first-line system support and maintenance (including user set up, org file maintenance) of Enterprise Feedback Management (EFM) tools (Medallia, Kampyle, Verint, CAS Prime, etc.), as well as company-wide systems including, but not limited to, Connex, CCM, ELMS, iConnect, etc
  • Liase with vendors and key employees in support of system enhancements on a regular basis (including translations and special projects)
  • Develop and maintain internal program documentation (SOPs, org. files, system files, etc.) and manage storage and access control
  • Contribute to special CAS related projects as needed
  • Execute regular cadence of key deliverables (time-sensitive survey tasks, maintenance tasks, testing, audits and reviews, etc.)
  • Oversee change request process via Service Desk and maintain expected service levels
  • Work with Corporate and Divisional IT personnel to automate data feeds wherever possible
  • Provide customized and automated reporting as needed
  • Create and maintain automated Excel reports
  • BS/BA preferred
  • Database experience (SQL, Microsoft Office products, SFDC, etc.)
  • Demonstrated proficiency with Micorsoft Office programs (Outlook, Word, PowerPoint, Access, Project)
  • Advanced proficiency with Microsoft Excel, ability to use an FTP program
  • Familiarity with IT ticketing software
  • Demonstrated proficiency with VBA programming language
  • Demonstrated proficiency with web-based tools, HTML programming, SharePoint, API
  • Self-starter, ability to work without supervision
  • Excellent problem-solving skills
  • Completed or currently enrolled in accredited BA/BS 4 year college program with curriculum in physical sciences, business administration or technology/computer science preferred
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Customer Experience Specialist Resume Examples & Samples

  • Greets customer and determines make, type, and quality of vehicle desired
  • Educates customer on current product line options and basic product specifications
  • Provide product information (brochures) for customers when requested
  • Demonstrate vehicle features and technology features to customer
  • Educate customer on optional equipment available for purchase
  • Answers questions about the vehicle, technology, and features
  • Conducts test drives
  • Conducts facility tours (service, parts)
  • Conduct training classes for current customers on technology
  • Provides assistance to customers as needed
  • Works closely with salesperson
  • Supports sales team as needed
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Participates in required training
  • Records all hours worked accurately in company timekeeping system
  • Follows Safeguards rules and regulations
  • Demonstrates the Company’s Core Values
  • Complies with Company policies and procedures
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
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Senior Customer Experience Specialist Resume Examples & Samples

  • Partner with relevant USCM stakeholders to identify and implement enhancements including dashboard functionality, survey triggers, questionnaires, delivery mechanism, etc
  • Ensure that the stakeholder perspective is understood and incorporated, as appropriate, into the continuous improvement of the CLF program
  • Lead regular stakeholder meetings, organize focus groups, and serve as liaison with functional stakeholders regarding program questions
  • Act as a liaison between USCM functions and IM/IT regarding program defects and enhancements
  • Develop and leverage knowledge of key program enhancements to ensure the CLF program is optimized to deliver insights to the business that can be used to improve the customer experience
  • Leverage CLF data to generate content (e.g., charts, graphs, etc.) needed to effectively communicate with stakeholders
  • Provide CLF program onboarding or refresher training to USCM functions as needed
  • Stay informed of current and emerging customer experience processes and best practices
  • Bachelor’s degree and 5+ years of related experience
  • Strong analytical, problem solving, and organization skills
  • Strong oral and written communication skills required
  • Demonstrated proficiency with Excel spreadsheets and PowerPoint presentations strongly preferred
  • Proficiency in SAS/SQL coding and statistical software package (ex: SAS) is a plus
  • Excellent collaboration skills and the ability to work within diverse organizations and teams
  • Strong detail orientation and project management experience
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Customer Experience Specialist Resume Examples & Samples

  • Greeting guests of the dealership
  • Maintaining guest areas
  • Assisting on the service drive
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Customer Experience Specialist Resume Examples & Samples

  • A CXSS is responsible for proactively identify training needs (via scheduled releases, customer requests, and SNOW incidents), scheduling training sessions, creating and delivering training content
  • Tier 2 support (2227 providers)
  • A "community first, company second" culture based on Core Values that really matter
  • Clinical outcomes consistently ranked above the national average
  • Award-winning education and training across multiple career paths to help you reach your potential
  • Performance-based rewards based on stellar individual and team contributions
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation
  • Exceptional presentation and communication skills including prompt responsiveness to internal teammates and external users
  • Ability to troubleshoot and resolve basic IT issues on both computers and mobile applications
  • Familiarity of iOS and Android mobile functionality
  • Ability to converse with teammates at varying levels within a large company ranging from Admin Assistants to Divisional Vice Presidents