Customer Account Specialist Resume Samples
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Customer Account Specialist Resume Samples
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ES
E Schimmel
Eliza
Schimmel
777 Arlene Loop
Dallas
TX
+1 (555) 584 1354
777 Arlene Loop
Dallas
TX
Phone
p
+1 (555) 584 1354
Experience
Experience
Dallas, TX
Customer Account Specialist
Dallas, TX
Steuber LLC
Dallas, TX
Customer Account Specialist
- Create opportunities for proactive program improvement in concert with Account Management and other functional areas
- Develops and nurtures a strong working relationship with dealers, Territory Managers and customers in an assigned portfolio
- Create opportunities for proactive program improvement in concert with Account Management (AM)
- Identify areas to cross sell cards products / solutions to existing clients and work with the Citi teams to develop these leads
- Responsible for measuring performance to customers on many dimensions. Area of focus is root cause and development of corrective actions
- Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
- Provide high level of account management to customers
Chicago, IL
Customer Account Specialist for South Yorkshire
Chicago, IL
Cummings Group
Chicago, IL
Customer Account Specialist for South Yorkshire
- To support the RAD in developing and critically reviewing robust implementation plans to achieve business plan and personal objectives
- To identify opportunities for business growth e.g. key accounts, new projects or value added services that would grow market or secure commitment to Takeda products
- To differentiate Takeda products to NHS customers in the local health economy and to drive sales growth and promote longer-term relationship development
- Motivated by autonomy, achievement orientated
- To maintain ‘expert’ knowledge of change in the NHS, therapeutic and market knowledge
- To launch successfully new products into the local market
- ABPI qualified
present
New York, NY
Prepaid Operations Senior Analyst & Customer Account Specialist Dual Role-months FTC
New York, NY
Von LLC
present
New York, NY
Prepaid Operations Senior Analyst & Customer Account Specialist Dual Role-months FTC
present
- Support the Prepaid teams and also potentially manage some of their clients until the completion of the Sales
- Assist the Call Centre and Back Office functions with day-to-day cardholder problem resolution — without having direct contact with cardholders
- Reconciliation of client financials relating to inbound payment files for onward crediting to individual cardholders
- Ongoing Programme Analysis
- Issue Escalation - Taking ownership of issues and coordinating their resolution
- Managing clients stocks related to card issuance by proactively tracking actual usage against client projections
- Be a single point of contact, for the Program Administrators of the client’s organisation
Education
Education
Bachelor’s Degree in Business Related Field
Bachelor’s Degree in Business Related Field
Duke University
Bachelor’s Degree in Business Related Field
Skills
Skills
- Knowledge of and ability to apply effective written and verbal communication skills
- Demonstrated knowledge of and ability to apply data collection and analysis skills
- Excellent communication skills and ability to communicate at all levels
- Demonstrated knowledge of and ability to analyze customer credit summaries and past due accounts
- Thorough knowledge of and the ability to apply financing and taxation principles
- Strong interpersonal and communication skills and ability to work well in a team
- Willing and able to thrive in a changeable work environment
- Demonstrated ability to nurture a strong working relationship with internal and external customers, Territory Managers, and dealer personnel
- 12 Thorough knowledge of and the ability to apply financing and taxation principles
- 11 Demonstrated knowledge of and ability to analyze customer credit summaries and past due accounts
15 Customer Account Specialist resume templates
Read our complete resume writing guides
1
Customer Account Specialist Resume Examples & Samples
- Highly fluent in English, French and German
- Highly articulate, with influential verbal skills and precise written skills
- Strong MS Office and system skills
- Analytical and methodical approach
- No specific academic or professional qualifications are necessary
- Candidates must be customer-oriented
- Self-motivated, highly energetic, analytical problem solvers, and possess good relationship management skills, keen attention to detail and excellent time management skills
2
Customer Account Specialist Resume Examples & Samples
- Fluency in English (German or French - Ideally both)
- Strong experience of Managing and developing client relationships
- Track record of driving incremental sales in existing relationships
- Knowledge of credit and debit card markets, products and processes
- Operations/Customer Service experience
3
Customer Account Specialist Resume Examples & Samples
- Ability to work in a statistically driven environment, measured by call quality and call productivity goals
- Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
- Ability to demonstrate effective problem solving attributes
- A minimum of 1 year related work experience in a goal driven
4
Customer Account Specialist Resume Examples & Samples
- Establish/maintain wide/senior contact list within the client organization
- Organize, start and lead at the initial stage business discussion with the clients related to product penetration/spend increase; work closely with account manager on client deals once appropriate
- Analyze, provide and propose client product/spend solution in a way that grows the business and tightens the long term relations with the clients
- Prepare, organize and run client review meetings assisting as a single point of contact for the whole program discussion/expansion
- Ensure a Seamless Transition from Implementation into Business As Usual for new programmes and influence the optimal running of the programme from launch (e.g. low declined transaction rates, appropriate cardholder and group credit limits, Direct Debit set up maximized/late payments managed rigorously)
- Ensure that Front and Back Office are aware of the new client launch and any process exceptions/programme specifics
- Be a single point of contact, Post Implementation for Clients, their Program Administrators (PA) and client decision makers
- Drive consistently high levels of client satisfaction
- Continually increase their own knowledge and understanding of the clients’ card program and how expansion of the programme can add value to the clients business
- Leverage exist relationships to drive expansion of issuance and spend among current programs (new countries, new entities)
- Create opportunities for proactive program improvement in concert with Commercial Cards Account Management/ Citi wide Relationship Management and other functional areas
- Frequent proactive client communication. Lead regular conference calls and resulting action plans. Schedule, organise and lead regular client service reviews in collaborate with Commercial Cards Account Management/ Citi wide Relationship Management and other functional areas where relevant
- Day-to-day issue resolution with key contacts at the client’s organisation with an emphasis to resolve the root causes of any issues
- Issue Escalate - Take ownership of issues and coordinate fast resolution
- Address the root causes of any recure issues with Citi and Client functions
- Assist the Call Centre and Back Office functions with day-to-day cardholder problem resolution — very little direct contact with cardholders
- Reconciliate of client financials relate to inbound payment files for onward crediting to individual cardholders
- Manage clients stock of plastic cards (if client specific) and associated collaterals related to card issuance by proactively track actual usage against client projections
- Identify trends and carry out margin analysis to ensure smooth operation of the program
- Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with our clients to reduce errors, bottlenecks and ultimately, costs
- Identify areas to cross sell cards products / solutions to existing clients and work with the Citi teams to develop these leads
- Grow programmes through new countries, changes to scope, additional spend types
- Programme Maintenance
- Ongoing Programme Analysis (Declined transactions, timeliness of payments, Reasons for cardholder contact)
- Engage and coordinate relevant Citi resources as needed to support the Client e.g. Operations, Product, implementations
5
Customer Account Specialist Resume Examples & Samples
- Analyse, provide and propose client product/spend solution in a way that grows the business and tightens the long term relations with the clients
- Leverage existing relationships to drive expansion of issuance and spend among current programs (new countries, new entities)
- Frequent proactive client communication. Lead regular conference calls and resulting action plans. Schedule, organise and lead regular client service reviews in collaboration with Commercial Cards Account Management/ Citi wide Relationship Management and other functional areas where relevant
- Day-to-day issue resolute with key contacts at the client’s organisation with an emphasis to resolve the root causes of any issues
- Issue Escalation - Take ownership of issues and coordinate fast resolution
- Address the root causes of any recurring issues with Citi and Client functions
- Reconcile of client financials relating to inbound payment files for onward crediting to individual cardholders
- Manage clients stock of plastic cards (if client specific) and associated collaterals related to card issuance by proactively tracking actual usage against client projections
6
Customer Account Specialist Resume Examples & Samples
- Collects delinquent active contracts through telephone contact and field visits
- Authorizes and conducts equipment repossessions, which includes authorizing legal correspondence and arranging for transportation and safe storage of the units
- Reports past due results and recommends additions, deletions and modifications to the Potential Credit Loss Report
- Develops and nurtures a strong working relationship with dealers, Territory Managers and customers in an assigned portfolio
- Coordinates timely resolution of customer service issues on past due accounts
- Reports their individual collection activities to the Customer Support Manager on a weekly and monthly basis or as requested
- May provide timely reporting of repossessed assets or accounts being referred for legal action to other business units as required, including Special Accounts, Remarketing and Legal
- May provide status and historical reporting to Account Services staff and management on collection activities and accounts placed for repossession within the department
- Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data
- Participates in the identification of problem areas and development of resolutions to address them
- Bilingual French/English Preferred
- Ability to apply collection techniques
- Ability to participate in process improvements via continuous improvement methodology
- Demonstrated ability to handle complaint resolution with limited assistance or direct to appropriate level as necessary
- Knowledge of and ability to apply effective written and verbal communication skills
- Ability to analyze, recommend and approve contracts for default and late charge waiver
- Knowledge of and ability to apply math computation skills
- Ability to apply data collection and analysis skills
- Ability to analyze past due accounts and customer credit summaries
- Knowledge of financing and taxation principles
- Knowledge of customer service concepts and techniques
- General understanding of financing and leasing products
- General understanding of financing and leasing documentation principles
- Knowledge of billing and invoicing concepts
- Thorough knowledge of all UCC filing requirements and the applicability to bankruptcy laws and regulations
- Ability to be a committed student of the business; seek knowledge and experience to benefit current performance and prepare for future advancement
- Ability to nurture a strong working relationship with internal and external customers, Territory Managers, and dealer personnel
- Ability to work efficiently guided by the priorities set by management; strive for continuous improvement in performance of duties
- Ability to learn and practice policies and procedures
- Ability to work together with colleagues to achieve region past due goals without losing perspective of overall goals
7
Customer Account Specialist Resume Examples & Samples
- Prior experience in a customer centric, CEI focused environment
- Previous collection/credit experience and or call center and banking experience are an asset
- Must display a high professional manner, along with sound judgment and decision making skills
- You are passionate about providing superior customer service and are comfortable engaging in conversations regarding the customer’s financial situation; providing options and alternatives that are in the best interests of the company as well as the customer
- You are motivated by challenging targets and objectives and focused on meeting/exceeding all of your Key Performance Indicators and productivity expectations
- You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others
- You are a self starter who will take the initiative to obtain solutions and able to stay positive during difficult situations
- You pay attention to detail and follow established operating procedures
- You are comfortable working independently and within a team environment
- Possess strong negotiating skills
- Proficiency using technology and multiple platforms/product systems, including the ability to talk and type during the call
- Be proactively engaged in identifying and recommending opportunities and solutions for process improvements
- A commitment to self development with a passion for goal achievement
- Ability to adapt to a rapidly changing work environment
8
Customer Account Specialist Resume Examples & Samples
- Analyze client needs and generate reporting based on them
- Problem identification and solution
- Error elimination and diagnosis
- Time prioritization and deadline management
- Financial reporting interpretation and clearly communicate to client
- Ensure compliance across all responsibilities
- Assist with new hire training and serve as senior level knowledge resource
- Timely file management & error remediation
- Identify and suggest solutions for improvements to internal and external procedures
- Provide exceptional service to Prepaid clients
- Identify resources in completing initiatives related to escalations or client needs
- Organize several complex tasks effectively in order to accomplish goals and meet deadlines
- Provide reporting in the form or Excel or Powerpoint
- 3 - 5 years of business or banking related experience
- Ability to motivate, persuade and facilitate others to achieve results
- Knowledge of internet technology
- Familiarity with prepaid , debit and credit card products is preferred
- Previous client facing experience is required
- Listen, understand, and respond
- Write clearly and concisely
- Be extremely effective with time management
- Drive a process
- Gain technical skills
- Solve problems, document solutions
- Detail-oriented and methodical are very important to have a highly organized portfolio
- Ability to work effectively in fast paced environment while juggling multiple priorities
- Ability to work well in a team environment and develop good client relationships
- Demonstrated ability to multi-task complex business issues
- Person must be highly organized, specifically with emails and client deliverables
- Be responsible with a results oriented mind set
- Ability to work with clients, customers and team members in a professional, business-like manner
- Ability to clearly and effectively communicate processes and procedures via email and phone
- Be focused on process improvements and efficiencies and be able to communicate best practices to clients and team mates
- Ability to handle difficult conversations, resolve escalations as needed
9
Customer Account Specialist Resume Examples & Samples
- Support Standard Intensity client base on all Account Opening and Account Maintenance needs
- Perform a complete review and due diligence of the documentation ensuring meeting Citi and local countries legal and regulatory requirements
- Establishing and maintaining strong relationships with clients in the EMEA region
- Attending calls with clients
- Driving consistently high levels of client satisfaction
- Responding to clients queries, providing advice
10
Customer Account Specialist Resume Examples & Samples
- Reports their individual collection activities to the Customer Account Manager on a weekly and monthly basis or as requested
- Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them
- Understands the Harassment policy of the company and is responsible for its application in all aspects of employment
- General understanding of CFSC financing and leasing products
- Ability to learn and practice CFSC policies and procedures
- Ability to work together with colleagues to achieve region past due goals without losing perspective of overall CFSC goals
- Ability to sit, focus on computer screen, and type on a keyboard, and make contact with customers via telephone system for long periods of time (at least 2 hours)
11
Customer Account Specialist Resume Examples & Samples
- Prepare, edit, key and accept incoming electronic or manual orders
- Thoroughly and appropriately follow up on all orders, shipments and product
- Responsible for specific assignments/projects assigned by Management
- Prepare and review daily reports for accuracy
- Monitor and review quota system working closely with Sales and Field Force
- Enforce policies and procedures with customers while maintaining good relationships
- Provide backup to other positions within the department as needed
12
Customer Account Specialist Resume Examples & Samples
- Demonstrated knowledge of and demonstrated ability to apply collection techniques and procedures
- Demonstrated ability to participate in process improvement via continuous improvement methodology
- Demonstrated ability to perform duties and responsibilities with limited supervision
- Demonstrated ability to handle complaint resolution on complex issues with limited assistance, in most cases, or direct to appropriate level as necessary
- Demonstrated knowledge of and demonstrated ability to apply effective written and verbal communication skills and willingness to develop presentation skills
- Demonstrated ability to analyze, recommend and approve contracts for default and late charge waiver
- Demonstrated ability to train other employees as required
- Demonstrated ability to plan and facilitate meetings with limited assistance
- Thorough knowledge of and demonstrated ability to apply math computation skills
- 10 Demonstrated knowledge of and ability to apply data collection and analysis skills
- 11 Demonstrated knowledge of and ability to analyze customer credit summaries and past due accounts
- 12 Thorough knowledge of and the ability to apply financing and taxation principles
- 13 Thorough knowledge of marketing and customer service concepts and techniques
- Knowledge of CFSC’s financing and leasing products
- Thorough knowledge of financing and leasing documentation principles
- Thorough knowledge of billing and invoicing concepts
- Demonstrated ability to be a committed student of the business; seek knowledge and experience that benefits current performance and prepares for future advancement
- Demonstrated ability to nurture a strong working relationship with internal and external customers, Territory Managers, and dealer personnel
- Demonstrated ability to work efficiently guided by the priorities set by management; strive for continuous improvement in performance of duties
- Demonstrated ability to learn and practice CFSC policies and procedures
- Demonstrated ability to work together with colleagues to achieve region past due goals without losing perspective of overall CFSC goals
- Demonstrated ability to work as a leader of less experienced Customer Accounts team members
13
Customer Account Specialist Resume Examples & Samples
- Primary day-to-day single point of contact, post implementations, for clients and their Program Administrators (PA) and client decision makers for problem identification and resolution
- Prioritize and coordinate daily workflow to ensure operating efficiencies are achieved, productivity levels are met and metrics reflect quality delivery
- Leverage existing relationships to drive expansion of issuance and spend among current programs
- Create opportunities for proactive program improvement in concert with Account Management (AM)
- Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures
- Provide superior service and timely resolution for complex issues
- Interface with cross functional partners to deliver an excellent client experience
- Act as liaison for key internal and external business contacts
- Frequent proactive client communication. Lead regular conference calls and resulting action plans. Schedule, organize and lead regular client service reviews in collaboration with AM
- Create opportunities for proactive program improvement. Practice effective continuous improvement within Operations and with our clients to reduce errors, bottlenecks and costs
- Ongoing program analysis (declined transactions, timeliness of payments, reasons for cardholder contact)
- Excellent written, oral and presentation skills to interact with both internal partners and external clients at all levels
- Superior analytical and creative thinking skills
- Ability to manage multiple conflicting priorities
- Ability to effectively deal with diverse personalities and backgrounds
- Proven ability to utilize logic and systemic processes to analyze and problem solve
- Strong communication and diplomacy skills are required
- 2 year college degree or equivalent experience
- 2 years or more of Commercial Card/Credit card professional experience
- Well-developed working knowledge of the business and the upstream and downstream influences
14
Prepaid Operations Senior Analyst & Customer Account Specialist Dual Role-months FTC Resume Examples & Samples
- Knowledge of card markets, products and processes
- Experience of managing Public Sector clients is preferred
- Cards knowledge with deep operational experience
- Operational Management experience
- Knowledge of reconciliation and controls of financial accounts
- Analyzing /preparing process and procedure documentation
- Strong knowledge of controls
- Ability to write business letters
- Excellent Customer Service skills
- Excellent Presentation and Communication Skills
- Highly numerate
- Effectively prioritise time and manage deadlines
- An analytical and methodical approach
- Self-motivated and able to demonstrate a high-level of initiative
- Comfortable with technology
- Reconciliation and controls
- Strong organisational skills
- Ability to handle multiple projects/initiatives at any given time
- Skilled in using MS Office, MS Project and Excel
- Degree level or equivalent experience
15
Customer Account Specialist Resume Examples & Samples
- Maintains an understanding of various clients, products, services and basic internal processes and functions, ensuring customers are in good-standing with respect to premium and enrollment
- Accurately performs account maintenance, including, but not limited to
- Processing cancellations, terminations and other tasks related to overinsureds, reinstatements and portability
- Posting premium payments to internal accounting systems in an accurate and timely manner, resolving outstanding premium related items
- Completing individual daily balancing, when necessary
- Auditing accounts and performing account research when necessary
- Conducts welcome and installation calls for new customers
- Answers calls, e-mails and other correspondence in a timely and professional manner, adhering to quality and service standards
- Uses problem solving skills to research and resolve customer inquiries and follows up to ensure issue resolution
- Documents all customer contact clearly and accurately
- Reports premium discrepancies to agent and client and works with these parties to resolve issues
- Prepares and sends customer correspondence regarding cancellations, reinstatement, refunds, etc
- Responsible for inbound and outbound calls
- Refer escalated calls or complaints to FullScope Management or higher-level Customer Account Specialist
- Refers more complicated questions to a higher level CAS, or Lead Customer Account Specialist, for customer service or policy issues, or Lead Technical Customer Account Specialist, for premium issues, when appropriate
16
Customer Account Specialist Resume Examples & Samples
- Provide customer support for pre order activities (pricing, availability, proposal, quoting, non-standards, and custom solutions)
- Facilitates and follows up any sales inquiries. Prepares quotations, pro-formas and bids for sales such as state contracts, strategic accounts, National Accounts, direct customers, GSA and NAF government sales, etc
- Process customer orders (promise dates, order entry, collaboration with supply chain
- Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction
- Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, backorders, supersession’s, etc
- Provide high quality service through efficient use of all Oracle/Siebel/MAPICS/Sales Force/Operating Systems functionalities related to order fulfillment and relative to customer activity
- Coordinate with the transportation provider to maximize efficiency of deliveries from a cost and delivery performance perspective
- Responsible for driving customer satisfaction with assigned portfolio of customers
- Respond to and/or refer product and technical questions to appropriate channel
- Drive pricing and order processing consistency within the channels
- Participate as necessary with activities such as customer visits, Sales Advisory Councils, regional meetings, etc
- Actively participate in department’s Manage for Daily Improvement (MDI) meetings. Utilize structured-problem solving (9-step methodology) techniques to identify and solve the issue at the root
- Demonstrated ability to lead cross-functional projects and people without direct authority
- Proactively makes outbound calls to potential and existing customers by telephone or other electronic means to qualify leads and sell products and services
- Handles inbound sales lead calls to convert calls into sales
- Route qualified opportunities to the sales team and/or channel partners for further development and closure
- 5-7 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment
17
Associate Customer Account Specialist Resume Examples & Samples
- Process internal/external customer orders and requests received via telephone, fax, mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal and international customers
- Analyze customer pricing discrepancies with Sales Contract Administration, as required, to ensure accuracy and avoid credit memos
- Create and maintain Customer Master Database for new & existing customers and work with internal departments to maintain accuracy
18
Customer Account Specialist Resume Examples & Samples
- Serve as prime contact for order related activities for Momentive
- Build and maintain business relationships with customers through multiple communication channels
- Work with associates within his/her department and across the organization to achieve optimal customer satisfaction
- Input new order request and manage modifications and cancellations for both manual and electronic orders communications
- Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment
- Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements
- Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures
- Facilitate actions between multiple departments to meet customer specific needs
- Inform sales representatives of current customer activity and order statuses as appropriate
- Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner
- Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated
- Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction
- Cross-train and provide backup for other customer service team associates as required
- Participate in both internal and external order management audits
- 2~3 year experiences as a Customer Account Specialist or similar positions; SAP Experience required
- Should have strong oral and written communication skills
- Ability to work effectively in a fast paced, international, multicultural environment
- Must posses strong organization skills & be very detail oriented with the ability to adapt to changing priorities
- Customer oriented mind set
- Ability to work well with others to accomplish common goals
- Experience working with Microsoft Excel and Word
- Must be fluent in English & “List any other languages required for position”
19
Customer Account Specialist Resume Examples & Samples
- Experience of Managing and developing client relationships
- Card banking experience is a must
- Excellent Presentation & Communication Skills
- Highly articulate, with influential verbal skills and precise written skills Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client
- Effectively prioritise time & work to tight deadlines, strong multi-tasking abilities
20
Customer Account Specialist Resume Examples & Samples
- Understanding of and practical experience in Warranty, Quality & Analysis required with Technical Knowledge of Industrial Equipment & Vehicles desirable
- Understanding of business systems in an integrated ERP environment and high level capabilities with MS Excel required
- Ability to coordinate well with Customers & Internal teams, take a lead role in projects and make autonomous decisions
- Lean Six Sigma experience is an advantage
- Process non-warranty claims and product returns in compliance with the Business Unit policies within the service level objectives
- Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory
- Maintain strong relationship with all stakeholders involved: warehouse, sales, marketing, supply chain, warranty, technical support, data management and finance
- Conduct root cause analysis and initiate corrective actions by using Lean Six Sigma methodology
- Identify and participate in improvements to procedures, documentation, communications, etc., particularly in relation to Non-Warranty Claims
- Share information and provide regular reports on processed claims (volume, type, value, reason codes, etc.) per Business Unit
- Manage customer expectations by clearly communicating our commitments (i.e. problem resolution), and keeping customers informed of status of claims, issues, etc
- Ensure customer satisfaction by routinely communicating claims status details to customers
- Any other duties as directed or modified
- 3 years’ experience in service / customer facing role
- Make tactical decisions based on data and balanced judgments
- Proficient in MS Office applications and experience on with ERP
- In addition to being Fluent in English, language capabilities in a combination of another European language is desired
21
Customer Account Specialist Resume Examples & Samples
- Candidates must be strongly customer-oriented
- Ability to work in a pressured environment and multi-task is essential
- Must be proactive and prepared to investigate issues on own initiative with the minimum of information
- Excellent communication skills & ability to communicate at all levels
- Self-motivated and demonstrate high level of initiative
- Display a high level of attention to detail
- Team player
- Self-motivated, highly energetic, analytical problem solvers, and possess strong relationship management skills, keen attention to detail and excellent time management skills
22
Customer Account Specialist Resume Examples & Samples
- 85% Responsible for developing meaningful relationships with customers, sales and other departments to proactively inform, guide and provide solutions building a solid team and loyal customers from customer order to invoice settlement
- Receive/enter/monitor customer orders, returns and credits
- Follow-up with pricing, credit, quality assurance, transportation, warehousing and supply chain
- Monitor various reports to properly maintain orders, returns, complaints, contracts, forecast, etc
- Ensure timely resolution of customer complaints and capture associated costs
- Maintain customer accounts and update requirements as needed
- Customer contract knowledge and maintenance
- Participate in obtaining forecast information and Demand Planning solutions
- Accounts Receivable: Short pays/Open Invoices - Monitor, investigate and provide solutions to customer/company
- Acquire product application knowledge
- Provide new product information to encourage sales
- 5%-Maintain and analyze metrics to identify and drive opportunities for continuous improvement
- 5%-Special projects to promote/drive personal development and to strengthen business acumen
- 5%-Visit Customers, attend/work trade shows and any other duties as assigned
- Associate’s Degree in Business or related field
- At least 2 years of Customer Service experience
- Proficient in Microsoft Office Suite
- Demonstrated problem solving ability
- Strong organizational and follow/up skills
- Ability to adapt quickly to changes or interruptions
- Self-starter / self-motivator
- Ability to be proactive
- Ability to maintain a positive attitude in challenging situations
- Ability to collaborate with other individuals across all levels of the organization
- Bachelor’s Degree in Business or related field
- 2+ years of Customer Service experience
- High proficiency level working with and troubleshooting computer systems such as SAP
23
Customer Account Specialist Resume Examples & Samples
- Prefer an associate degree in business related field or a minimum of 2-3 years customer relations/collection experience
- Experience working in Oracle is preferred
- Strong personal communication (verbal and written) and negotiation skills complemented by systems proficiency in Microsoft Office and data base applications
24
Customer Account Specialist Resume Examples & Samples
- To achieve personal objectives including sales, market share and profitability targets
- To identify opportunities for business growth e.g. key accounts, new projects or value added services that would grow market or secure commitment to Takeda products
- To launch successfully new products into the local market
- Motivated by autonomy, achievement orientated
- Solutions focused with effective problem solving skills
25
Customer Account Specialist for South Yorkshire Resume Examples & Samples
- Degree in health or business related subject or equivalent qualification
- Willing and able to thrive in a changeable work environment
- High standard of oral and written communication, including well developed presentation skills
26
Customer Account Specialist for East & West Yorkshire Resume Examples & Samples
- To support the RAD in developing and critically reviewing robust implementation plans to achieve business plan and personal objectives
- To differentiate Takeda products to NHS customers in the local health economy and to drive sales growth and promote longer-term relationship development
- ABPI qualified
- Excellent selling, negotiation and networking skills
- Understanding of UK pharmaceutical industry including NHS policies, structures and processes
- Analytical thinker with strong numerical and verbal critical reasoning skills
- LI-PD2-EUR
27
Customer Account Specialist Resume Examples & Samples
- Responsible for managing the business of assigned accounts
- Ensures the accuracy and timeliness of all order management and fulfillment transactions for their accounts
- Demonstrates extensive knowledge of sales programs and policies
- Accountable for a high-level of customer satisfaction. Anticipates situations and develops approaches that maximize business opportunities
- Proactively finds new ways to build the client’s business and grow accounts
- Supports and collaborates with business unit management in achieving targeted goals to maintain renewal business
- Independently visits customers and attends field/sales meetings
- Proactive identification and participation on and contribution to external departmental teams
- Proactively communicates issue(s) and resolution(s) to all affected
- Demonstrates in-depth knowledge of SAP system and recommends enhancements
- May supervise the work of other team members in the assignment of tasks
- Understands agronomics and product positioning in marketplace
- Capability to assist in other non Service Center Rep roles within the Department as business changes dictate
- Flexibility to understand and accept additional responsibilities within other Commercial Unit BU Teams as business changes dictate
- This position requires a high school degree for levels I, II, and II; preference for a Bachelor’s degree. A Bachelor’s degree, preferably in Agriculture, is required for senior level. The candidate must demonstrate the following abilities: customer connection, results orientation and team orientation
- General understanding of Crop Protection, Seeds, and/or Ag industry
- Identifies business opportunities and develops and implements required tactics
- Leads by example - Interpersonal awareness, positive attitude. Assumes responsibility for and represents management role on business teams. Receives processes and follows up on orders and inquires
- Handles routine and complex situations on own with minimal or no supervision
- Extensive knowledge and use of business tools used in Customer Service Center
- Trains others on utilizing business tools
- Develops and implements ideas and suggestions to team
- Appropriate knowledge of and ability to engage internal processes and functions to fulfill customer inquiry, order and delivery requirements. (Transportation, Planning, Distribution, Technical, etc.)
- Ability to understand the financial impact of decisions
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Customer Account Specialist Resume Examples & Samples
- Receive, research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person
- Process orders/quotes by entering catalog numbers/descriptions, pricing, and terms and conditions
- Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, etc
- Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement
- Compile documentation, records, written correspondence and files pertinent to customer orders, complaints, etc. Maintain follow up report on open quotations and all hold for release orders
- Maintain basic familiarity with products, applications, pricing, warranties, sales policies and procedures, etc
- Maintain working relationships with supporting departments (such as Exception Resolution, Application Engineering, etc.)
- Perform limited troubleshooting such as ensuring parts ordered are complete
- Participate in departmental/team meetings and training programs
- Quality (RGA% and call monitoring scores) must meet or exceed department expectations
- Follow Customer Service Behavioral Expectations
- High School Diploma minimum. Associates Degree or Bachelor’s degree desired or 2+ years of previous customer service experience
- Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat
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Customer Account Specialist Resume Examples & Samples
- Process internal/external customer orders and requests received via fax and mail; the orders will be a variety of routine and standing order requests from domestic customers
- Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays
- Analyze customer pricing discrepancies with Contract Administration, as required, to ensure accuracy and avoid credit memos
- Document customer Logistical Complaints through the Notification module in SAP. Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate. Communicate errors to applicable departments for review and corrective action
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Customer Account Specialist Resume Examples & Samples
- Supports electric service reliability by responding to customer operational needs, which can include after hours and weekend support
- Coordinates available company support/assistance to resolve customer inquiries
- Performs billing reconciliation by analyzing, reconciling and resolving customer or company billing disputes and receives guidance and direction as necessary
- Provides detailed explanation/applications of electric rates to customers
- Provides assistance in resolving electric power quality deficiencies
- Performs account analysis to assist in resolving electric high bill inquiries and to educate customers regarding their electrical usage
- 0-2 years directly related experience required
- Previous customer service experience preferred
- Knowledge of computer (pc) and internet applications
- Effective interpersonal communication skills with supervisors and peers
- Proficiency in keyboarding/data entry
- Ability to multi-task and process customer requests while speaking to the customer
- Good oral and written communication skills demonstrated by use of correct grammar and terminology
- Attention to detail, documentation and follow-up
- Ability to process information quickly and accurately
- Ability to handle routine customer transactions
- Ability to work under time constraints
- Ability to understand and apply new concepts
- Ability to analyze information and evaluate results
- Ability to heal customer relationships by defusing angry and upset customers
- The physical attributes required to perform essential functions of the job include: vision, hearing, prolonged sitting and manual dexterity in order to respond to customers and process all customer transactions and related services
- Strongly Preferred: Associates degree or higher; preferred disciplines include Technology, Engineering, Business or other related degree
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Customer Account Specialist Resume Examples & Samples
- Learns the CDI applications, service solutions and overall WK Clinical Drug Information offerings line by attending and engaging fully in any available formal or informal training sessions; studying solution and technical information provided in a timely manner until mastered; working with actual solutions to establish and maintain competence in demonstrating and using them; learning about the various service solutions available; attending weekly debrief meetings; collaborating with team members to identify technical support best practices; and learning standard customer support processes and systems
- Sets up new client accounts by working with account operations to document client information in CRM system (NetSuite); creating and building the account; providing access and authentication to modules purchased; completing introductory welcome program for new clients; fulfilling mobile solutions or book requests; ensuring documentation and proper recording of fully signed contract; initiating the billing process; communicating with customer regarding account set-up, and ensuring that the client is satisfied / able to use the subscription
- Manages existing client accounts by developing and maintaining client relationships; serving as the daily point of customer contact for various customer questions regarding billing, account setup, general account status and acting as liaison between internal departments regarding content inquiries; developing an in-depth understanding and anticipation of customer needs; assist with minor access / display trouble shooting issues; customer satisfaction follow-ups; adhering to account management documentation via tracking procedures, utilizing established logs and files, accurate and detailed record keeping in NetSuite as well as various tools used by the department; and staying up to date on customers, renewal status, issues and follow up items
- Contributes to customer satisfaction and organizational success by acting as liaison between the client and internal departments (e.g. accounting, marketing, IT, technical support, product development, sales, and project management) including participation in internal cross functional meeting groups to ensure that client needs are met; building customer interest in solutions and services offered by the organization; facilitating the collection of competitive information to monitor business opportunities and trends; participating in the ongoing evaluation and design of solutions and service offerings; assisting strategy development through established relationships with customers; providing feedback on the effectiveness and soundness of policies and procedures in the customer service department; and consistently meeting established company standards for productivity, schedule adherence and quality
- Regular interaction with customers
- Troubleshooting via phone/e-mail
- Working cross-functionally to resolve issues
- Strong computer skills (Internet, Excel, PowerPoint, Word, CRM programs)
- Analyzing issues, providing solutions and outside-of-the-box thinking
- Experience in a fast-paced, multi-faceted and interpersonal work environment
- Organizational, multi-tasking, attention to detail and team building skills
- Learning multiple solution offerings and applications
- Serving as a liaison within an organization
- Customer Relationship Management (CRM) software experience
- Web / Teleconferencing
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Customer Account Specialist Resume Examples & Samples
- Support Safety-Kleen Branch personnel with interpreting, analyzing and researching accounts receivable for customers
- Answer inbound calls for internal and external customers; provide assistance on accounts receivable, account reconciliation, invoice issues, credit/collections and billing activities
- Approve and process credits and sales reversals
- Interact with the branch and customers to resolve invoicing disputes
- Communicate status of activities to managers through reporting
- Participate in assigned projects related to billing, credit, collections and cash applications
- Safety-Kleen Systems, Inc. is an Equal Opportunity Employer. M/F/D/V encouraged to apply. Employment contingent upon successful completion of background investigation. Pre-employment drug screening required. Environmentally-responsible business. Must be eligible to work in the United States
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Customer Account Specialist for North Resume Examples & Samples
- To use local intelligence of health systems and comprehensive knowledge of products & services to develop effective solutions to meet customer needs
- To maintain ‘expert’ knowledge of change in the NHS, therapeutic and market knowledge
- To possess a thorough understanding of the provisions of the APBI Code of Practice, remaining compliant with Takeda SOPs and policies
- Excellent planning and time management skills
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Customer Account Specialist Resume Examples & Samples
- Provide high level of account management to customers
- Work with demand management to satisfy customers required delivery dates
- Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc
- Provide customer support for pre order activities (pricing, availability, and quoting, technical specifications)
- Ensure customer satisfaction by routinely communicating order status details to customers
- Manage Sales Order book / backlog in relation to dating / holds / quotes and P.O. errors
- Ensure that all requested support is provided to meet monthly revenue target
- Process claims and product returns in line with the Business Unit policies within the service level objectives and initiate corrective actions
- Provide high quality service through efficient use of all Oracle functionalities related to order fulfillment and relative to customer activity
- Coordinate and align the communication throughout Ingersoll Rand and with the customer
- Provide support and training to distributors on order entry application
- Identify improvements by using Lean Six Sigma methodology
- Liaise with factories or suppliers to improve delivery dates
- Obtain customer specific requirements for developing and maintaining the master customer records. (messages, part numbers, customer specs., equipment needs)
- Share information with marketing and sales on customers and market conditions
- Strong experience in a customer facing role /previous exposure to the Service Industry preferred
- Previous experience conducting training is an advantage
- Understanding of operations and the supply demand flow is beneficial
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Customer Account Specialist Resume Examples & Samples
- Responsible for establishing and maintaining solid relationships with assigned client base
- Supply timely customer responses regarding product, pricing and program information
- Ensures the accuracy and timeliness of all order management and fulfillment transactions
- Assesses customer needs based on past account practices and available data
- Identifies and initiates necessary action to resolve issues between customer requirements and Syngenta’s ability to fulfill those requirements; Proactively communicates and/or escalates any product or order fulfillment issue(s) and proposed resolution(s) to all affected stakeholders
- Identifies new opportunities to build the client’s business and grow accounts
- Collaborates with key commercial stakeholders in support of overall sales and customer retention goals
- Communicates with Production and Supply stakeholders as required with respect to supply and demand and/or inventory issues
- Independently visits customers and attends field/sales meetings as required
- Post-Secondary Education in a relevant discipline (commerce, agriculture, science) or equivalent years of relevant industry experience
- General understanding of Agriculture as it relates to Crop Protection, Seeds, and/or Farming practices
- Proficency with Microsoft Office applications
- Experience in a role that required strong organization and management of multiple competing priorities under tight time constraints, as well as strong problem solving skills
- 2- 4 years experience in customer service internally within Syngenta or externally
- Strong proven communication skills with internal and external stakeholders
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Customer Account Specialist Resume Examples & Samples
- Responsible for responding to incoming calls received through automation system
- Answer customer calls and assist as necessary
- Provide exceptional customer service experience and ensuring an accurate and efficient response
- Other duties as assigned by management
37
Customer Account Specialist Resume Examples & Samples
- High School Diploma required; Bachelor's degree, preferred
- Minimum 1 year of previous customer service experience required; 3 years preferred
- Business to Business account support, preferred
- Experience with heavy inbound, outbound and transferring calls
- Proficiency with Microsoft Office Suite including, Word, Excel, and Outlook
- Experience with proofreading and editing documents
- Prior experience with Vendor Management Systems and Portals, preferred
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Customer Account Specialist Resume Examples & Samples
- Provide strong account management with efficient, courteous service providing information and resolving non-routine inquiries and complaints in a timely manner within established guidelines
- Maintaining, updating and providing pricing information, order status and delivery information, calculating volume discounts, preparing customer quotations, memos, correspondence, reports, statistical data and other documents as assigned and in issuing customer return authorizations, credits, and adjustments
- Acting as liaison between customers and various other departments as well as the rep agencies and sales managers
- Enter orders into system with high level of accuracy and volume
- Participate in continuous training on policy, product and processes
- Able to travel up to 10%+
- Performs other related duties as needed and assigned
- Bachelor’s Degree in related field, and 3-5 years of experience in Customer Care or related field
- Excellent interpersonal and communication skills; and demonstrated successful ability to build positive partnerships, while working collaboratively with cross-functional business teams
- Demonstrated successful ability to organize and prioritize work to ensure timely deadlines
- Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management
- Proficient computer skills required including Microsoft Office Suite
- Familiarity with the plumbing industry and products
- Bilingual (English/Spanish)
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Customer Account Specialist Resume Examples & Samples
- Receives general instruction on new projects or assignments. Work is reviewed for soundness of judgment and overall adequacy. Develops solutions to a variety of problems of moderate scope and complexity, referring to defined procedures and practices to determine appropriate action
- Responsible for measuring performance to customers on many dimensions. Area of focus is root cause and development of corrective actions. Continue to develop and use analytical skills to perform data analysis to create resolutions to positively impact performance to all customers and/or serve as a precedent for future decisions
- Provide moderately complex quotes (Catalog net / list / pre-approved Sales Bulletins; standard and previously negotiated Ts & Cs.)
- Validate customer PO against basic / standard and previously negotiated contractual terms negotiating with the customer any issues identified
- Work with appropriate functions within the company to achieve delivery lead times to satisfy customer's requirements. This includes utilizing an established network of internal contacts in other areas of the business
- Interacts with customer prior to and/or after sale developing and maintaining positive partner relationships. Aware of customers business and operating environment. Begins to recognize add-on growth opportunities for assigned accounts. Proactively gathers customer information, assures timely response to requests, and develops solution to customer specific issues
- With guidance, may negotiate reusable contractual agreements with customers to facilitate more efficient future PO placement
- Bachelor's degree in appropriate discipline, or, in the absence of a bachelor's degree, six years of related experience
- U.S. citizen or permanent resident (green card)
- History of implementing and supporting customer relationship building along with business development and pursuit strategies
- Strong computer skills, including SAP (or other MRP software), Microsoft Excel and Google Business Applications
- Professional communication style, both written and verbal
- Able to achieve goals and build cross-functional partnerships without formal authority
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Customer Account Specialist Resume Examples & Samples
- Control Number
- 466210200
- Occasional Travel
- Travel may be required
- Experience validating customer orders
- Experience providing resolutions of complex and/or widespread customer billing and collection issues
- Experience generating and reviewing applicable reports and metrics
- Experience participating in organizational changes to improve customer service/satisfaction
- Knowledge of system applications related to Order Fulfillment (web-based ordering applications)
- Knowledge of marketing and demand planning techniques
- Knowledge of procurement regulations for emergency situations, procedures and policies
- Completed Resume – (Required) For more information click on "How To Prepare A Resume"
- Completed Questionnaire – (Required)
- Click Application Status within our profile to expand your application
- If you have completed the application process online and were unable to upload your supporting documents, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 1930829 and fax your documents to 1-478-757-3144
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Lead Customer Account Specialist Resume Examples & Samples
- 466376100
- Job Announcement Number
- Not Required
- Knowledge of analytical and evaluative methods in performing customer support studies
- Knowledge of customer service principles and broad organizational business operations
- Knowledge of Order Fulfillment regulations, procedures and policies
- Ability to lead a team
- Ability to communicate orally and in writing
- Other supporting documentation as required. Please see the required documents section to determine if there are other documents you are required to submit
- Log into your USAJOBS account
- Click the more information link under the Application Status column for this position. You will be routed to Application Manager
- Click the Vacancy ID link to open the Application package. The Details tab displays by default. The Details tab displays comprehensive information about the selected Application Package including: assessment(s) and the status, supporting documents and their status, correspondence sent to you by the hiring agency, and your application processing status
- For additional information, see Details Tab and Checklist Tab
- If you have completed the application process online and were unable to upload your supporting documents, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 1930542 and fax your documents to 1-478-757-3144
42
Customer Account Specialist Resume Examples & Samples
- Bachelors degree and/or 5 years of customer experience
- Experience working in Customer Service or Inside Sales to include managing orders and inquiries)
- Computer Skills, including Outlook, Excel & Word
- Ability to: multitask, pay attention to detail, be organized, resolves problems in a timely manner, active listening skills, build relationships with internal and external customers
- Ability to support regular scheduled hours as well as the ability to work overtime as needed to support key customers and provide consistency to the customer's business
- Ability to travel up to 5%
- Understanding of transportation, equipment and utilization
- Understanding of freight costs on where material ships from and how it is critical to processing orders effectively
- Verbal & written communications skills
- Basic analytical decision making and ability to think through complex issues
- Experience working with SAP
- Basic knowledge of Accounts Receivable concepts for deduction resolution
- Experience in manufacturing
- Ability to balance competing priorities with the skills to successfully multi-task in fast paced environment
- Ability to work with minimal supervision
- Problem resolution experience
- Experience with negotiations
- Accountable to gather information, problem solve, make decisions and answer to customer inquiries with accurate results, timely and with minimal notice
- Available to back up teammates based on team workload
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Customer Account Specialist Resume Examples & Samples
- Enter orders in SAP within deadlines
- Responsible for keeping customers, brokers, sales managers, and other affected associates appraised of any situation where delivery of a customer order on time and complete is in jeopardy or changes are requested
- Utilize tools including the CSR Dashboard, incomplete order report, orders with shipping past due report, and orders shipped not invoiced reports to maximize order flow
- Confer with the trade spending team and RBM to resolve any order price discrepancies prior to invoicing
- Insure that all orders are edited for correct pricing and promotions, sail schedule adherence on LTL loads, pallet load effectiveness, and proper ship locations sourcing
- Coordinate the return of unwanted or damaged customer products including obtaining proper authorization for said returns
- Clear all supported and resolvable deductions immediately
- Process all invoice corrections and credit memos as needed
- Respond to emails and telephone calls in a timely manner
- Handle customer complaints working with the plant, QA, traffic and sales team for swift resolution
- Serve as key broker and customer contact resolving delivery issues, deductions, and minimum order quantities
- Work closely with plants on production schedule to meet customer demands
- Coordinate with credit and master data departments on customer setup and maintenance
- Minimum high school diploma. College preferred or equivalent work experience
- Sharepoint knowledge preferred
- Must display excellent verbal and written communication skills. Maintain an even temperament with customers, be able to perform duties under stress, perform repetitive work, adapt to situations requiring urgency and precision
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Customer Account Specialist Resume Examples & Samples
- Demonstrated knowledge of and ability to apply data collection and analysis skills
- Demonstrated knowledge of and ability to analyze customer credit summaries and past due accounts
- Thorough knowledge of and the ability to apply financing and taxation principles
- Thorough knowledge of marketing and customer service concepts and techniques
45
Senior Customer Account Specialist Resume Examples & Samples
- Experience of supporting Business Aviation Operations (Essential)
- Experience as a Customer Service Representative (Essential)
- Experience of Business Aviation (Essential)
- Experience of dealing with Eurocontrol or CFMU (Essential)
- Experience arranging/coordinating flight support services for business aviation (e.g. ground handling, airport slots/approvals, customs/immigration, ground transportation) (Essential)
- Experience of working in a 24/7 environment (Desirable)
- Must hold full UK driving licence (Essential)
46
Customer Account Specialist Solutions Resume Examples & Samples
- Have High School Diploma
- Min 1 year call center exp
- Effective oral and written communication skills; exceptional customer service and telephone skills with the ability to communicate clearly, concisely and professionally
- Strong knowledge of Microsoft Outlook
- English required
47
Customer Account Specialist Resume Examples & Samples
- Provide moderately complex quotes (Catalog net / list / pre-approved Sales Bulletins; standard and previously negotiated Ts & Cs)
- Interacts with customer prior to and/or after sale developing and maintaining positive partner relationships
- Aware of customer’s business and operating environment. Begins to recognize add-on growth opportunities for assigned accounts. Proactively gathers customer information, assures timely response to requests, and develops solution to customer specific issues. May help develop customer presentations
- Supports forecasting team by providing timely info on changes in customer production changes/requirements
- Receives general instruction on new projects or assignments. Work is reviewed for soundness of judgment and overall adequacy
- Develops solutions to a variety of problems of moderate scope and complexity, referring to defined procedures and practices to determine appropriate action
- Responsible for measuring performance to customers on many dimensions. Area of focus is root cause and development of corrective actions
- Continue to develop and use analytical skills to perform data analysis to create resolutions to positively impact performance to all customers and/or serve as a precedent for future decisions
- Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience; identified skills and experience
- Experience providing quotations to customers
- Experience working with an order entry system/process
- Experience with Microsoft Office and G Suite (formerly Google Applications)
- Experience with SAP sales order entry preferred
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Customer Account Specialist Resume Examples & Samples
- Minimum Undergraduate degree
- Excellent communication skills with high focus on providing world-class customer service
- Demonstrates strong organizational skills and ability to prioritize and manage a high volume of customer orders and requests
- Strong analytical and problem solving skills, and ability to make quick and smart decisions
- Work directly with Sales and Operations and effectively interface with customers and vendors (warehouse/fulfillment centers, logo printers and freight forwarders) to manage orders from start to finish
- Ability to clearly communicate all customer requirements and shipments to both internal & external sources
- Manage specific customer accounts for both Contigo and Avex brands
- Honest, solid work ethic and self-motivated; individual must show a strong sense of urgency in a dynamic and fast-paced environment
- Knowledge of Microsoft Navision and/or SAP ERP systems is a plus
49
International Customer Account Specialist Resume Examples & Samples
- 3 years minimum of customer services experience
- Solid understanding of the language of International Business, including Letter of Credit, Proforma, CAD’s (Cash against Documents), Certificate of Origin and Export Freight Terms
- Must be bilingual English/Spanish speaking
- Microsoft Excel, Word and Outlook expertise
- 5+ years of customer services experience
- International Business Experience
- Experience with Ocean and Air Freight movements
- Food (specifically dairy) experience
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Customer Account Specialist Resume Examples & Samples
- Manage sales orders for domestic and export customers from order entry to product delivery, customer invoicing, and post transactional support including, but not limited to
- Performance Bias
- Works autonomously with little direction
- Strong service orientation towards internal and external clients
- Strong deadline management skills
- Strong interpersonal and communication skills and ability to work well in a team
- Communicates with skill both verbally and in writing with Sales, Business, Operations and other technical personnel as required
- Ability to adapt to and work effectively within a variety of situations and to manage competing demands
- Display initiative by proactively taking action to solve or prevent problems
- Ability to keep emotions under control and restrain negative actions when faced with opposition, hostility or stress
- Well organized, innovative and creative
- Displays strong work ethic and accountability
- Committed to personal development
- Proficient in SAP 4.6 or later
- 5 yrs. Customer Relations experience in Chemical Industry
- Familiarity with import or export clearance processes
- Associates degree in technical field or business (preferred)
- Strong computer skills including the suite of MS Office programs
- Basic knowledge of accounting
- Understanding of business basics
- Basic knowledge of chemistry
- Familiarity with INCOTERMS 2000, INCOTERMS 2010
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Customer Account Specialist Resume Examples & Samples
- 75% or Greater
- Utilize order fulfillment, distribution or other web-based applications
- Perform customer support studies regarding inventory management
- Work with transportation programs and distribution center operations
- Knowledge of automated business systems and processes
- Knowledge of integrated logistics support concepts
- Ability to analyze
- Ability to communicate
- If you have completed the application process online and were unable to upload your supporting documents, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 1969264 and fax your documents to 1-478-757-3144
