Customer Fulfillment Resume Samples
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Customer Fulfillment Resume Samples
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SL
S Littel
Sven
Littel
53969 Fidel Summit
San Francisco
CA
+1 (555) 690 3759
53969 Fidel Summit
San Francisco
CA
Phone
p
+1 (555) 690 3759
Experience
Experience
Boston, MA
Customer Fulfillment Manager
Boston, MA
McLaughlin-Cronin
Boston, MA
Customer Fulfillment Manager
- Search & introduce new suppliers to improve local resources as well as establish a working relationship with current suppliers
- Own Key Performance Indicator (KPI) tracking and coordinate with Operations team on driving improvement actions
- Manage a diverse team of managers, business analysts in multiple business locations
- Manage Contractual Services (CS) inventory
- Manage project controls for outages within assigned customer base
- Submit Customer Issue Resolution (CIR) workflows for any identified fulfillment shortfalls
- Work closely with Service Director and Customer Service Leader (CSL) team to drive consistency and enhanced efficiency within an assigned portfolio
Philadelphia, PA
Customer Fulfillment Specialist
Philadelphia, PA
Homenick, Marquardt and Howe
Philadelphia, PA
Customer Fulfillment Specialist
- Providing leadership and an overall assessment and guidance to the Customer Service team in Proactive Order Book Management including best practices w
- Will be the lead for all brands in managing the flow of all Launch and Marketing based product to arrive and ship on time
- Responsible for managing allocation rules, release strategies for all customer orders working with Master Data & Sales Operations team to ensure accuracy
- Adept at working in cross functional teams to solve problems affecting process flow
- Assist in preparing monthly metrics reports for departmental performance
- Responsible for total ownership of Order documents regarding accuracy, clarity, quality, and timelines
- Liaison between Purchasing and the Sales Department when delays or conflicts arise in terms of inbound and outbound shipment priorities
present
Dallas, TX
Customer Fulfillment Leader
Dallas, TX
Durgan, Tillman and Bailey
present
Dallas, TX
Customer Fulfillment Leader
present
- Works with the Area Manager to establish an operating budget for the branch and strives to maintain costs within that budget
- Perform and deliver annual performance reviews for direct report employees
- Report monthly performance metrics to key personnel both internally and externally on programs handled by performance team
- Gathers Sales, Margin, Line count to report to internally for the program performance review
- Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing
- Develops and maintains harmonious customer, potential customer and vendor
- Coaches and counsels sales personnel to effectively manage account assignments
Education
Education
Bachelor’s Degree in Initiative
Bachelor’s Degree in Initiative
California State University, Northridge
Bachelor’s Degree in Initiative
Skills
Skills
- Ability to be self-directed while working under tight deadlines
- Proficiency in MS Excel, MS Word, MS Outlook, MS PowerPoint and SAP ERP system
- Proven ability to work in a high performance environment
- Excellent command of English language (French an asset)
- Ability to effectively interact with all levels of business via phone, written communication and in person
- Strong interpersonal and communications skills
- Experience in managing customer and internal partner relationships
- Works independently in a proactive manner to resolve issues before they reach potential crisis
- Displays a sense of urgency by reacting promptly to the various deadlines associated with customers' orders so as to meet the Company’s commitments to those customers
- Demonstrates flexibility and the willingness to adapt and learn in a multi-systems computerized work environment
14 Customer Fulfillment resume templates
Read our complete resume writing guides
1
Customer Fulfillment Lead Japanese Resume Examples & Samples
- Fulfill OTO SO Costing Request by Japan Sale department
- Interlock with sales member to handle the request and solve the problem (mail, phone, chart)
- Coordinate with Japan IOT and Okinawa team for Process changing, new request discussion
- Collaborate with internal team members to establish team work to pass the operation peak time
- Fluent in Japanese language
- At least 2 years experience in Customer Fulfillment
- English: Intermediate
2
Transaction Processing Specialist Customer Fulfillment Resume Examples & Samples
- Graduates, preferably in Commerce - Preferably having first class pass percentage
- Fresher / work experience 0-24 months, preferably in back office/financial service industry
- Good working knowledge of all MS Office applications particularly Excel Soft Skills
- Good verbal and written English communication skills
- Customer Focus and Service Oriented mindset
- Ability to collaborate, partner and work in a team environment
- Aptitude for identifying Process improvement opportunities
3
Specialist Customer Fulfillment Resume Examples & Samples
- Collaborate and provide service excellence to all relevant interfaces to ensure smooth hard, focus and strategic launch processing
- Implementation and support of launch process for WE-role and responsibility located in Amsterdam
- Coordination regular local meetings with Marketing to review and report availability and ensure >95% OTA for all individual categories Soccer, Originals, Running and Reebok brand
- Closely collaborate with SCM-interfaces (Purchasing, Inbound, EOF located in Amsterdam) for tracking and visibility of all requirements, decisions for the defined launch products
- Analyze and report all required information/data of the sales order book to ensure on time delivery to the defined hard-launch-date (e.g. delivery/credit blocked, inbound availability etc.)
- Administrate order book activities of launch articles (pre-pack code, sales status, delivery note creation etc.)
- Support on day-to-day activities to ensure on time execution on all sales order book related requests of incoming to centralized mail-box (point of contact from Sales/Customer Service)
- Execute operational order book requirements and prepare standards reports to initiate actions within internal partners (e.g. pre-pack assignment, rejection report)
- Fluent in English written and oral supported by excellent communication skills
- Ability to achieve and exceed goals / objectives and meet critical deadlines with good planning and organizational skills
- Strong team player with the ability to work with diverse groups of people in a productive manner
- Excellent logical thinking and strong analytical skills
- 3+ years related work experience preferably in Supply Chain or Logistics
- Equivalent combination of education and/or experience may be substituted for degree
4
Customer Fulfillment Specialist Resume Examples & Samples
- Providing leadership and an overall assessment and guidance to the Customer Service team in Proactive Order Book Management including best practices w
- Centralize our inbound and outbound Priorities to maximize efficiency and output at the DC and to fulfill our customer expectations
- Liaison between Purchasing and the Sales Department when delays or conflicts arise in terms of inbound and outbound shipment priorities
- Will be the lead for all brands in managing the flow of all Launch and Marketing based product to arrive and ship on time
- Facilitate weekly stakeholder meetings (100% Meeting) with a focus on relevant service KPI’s, unresolved cross functional issues, pull forward planning, airfreight shipment decisions, monitor, fix and cleanse order book based on aRun Preview Reporting
- Facilitate and manage all forecasting of order book conversion on a monthly and quarterly basis under a harmonized process across all CS channels. Working closely with finance, sales operations to maximize positive results
- Responsible for managing allocation rules, release strategies for all customer orders working with Master Data & Sales Operations team to ensure accuracy
- Will be responsible for Manual allocation, Optimization and Cleansing of the order book providing the CS management team with insight into root cause failures, OTIF results and communicating to stakeholder’s issues and challenges
- Define “countermeasures” for Sales orders with expected delivery problems and trigger actions with internal stakeholders
- Analyse allocation issues and recommend alternative allocation strategies for specific situations to management as needed. Implement those recommendations when requested
- Create/audit/distribute various reports to support proactive order book management (aRun Preview, Delivery Block reports, Unallocated orders, Contract Order management, order book cleanse calendar, OTIF results, etc.) and assist in the prevention of claims and chargebacks working with Key Account team
- Also those originated throughout the organization
- Experience in managing customer and internal partner relationships
- Leadership capabilities in leading people, teams & projects
- Proven ability to work in a high performance environment
- Excellent command of English language (French an asset)
- Ability to perform all duties in an accurate, timely and professional manner within the guidelines of established company procedures and policies, while maintaining a flexible approach to enforcing those policies
- Demonstrates flexibility and the willingness to adapt and learn in a multi-systems computerized work environment
- Displays a sense of urgency by reacting promptly to the various deadlines associated with customers' orders so as to meet the Company’s commitments to those customers
- Works independently in a proactive manner to resolve issues before they reach potential crisis
- Ability to be self-directed while working under tight deadlines
- Strong interpersonal and communications skills
- Ability to effectively interact with all levels of business via phone, written communication and in person
- Proficiency in MS Excel, MS Word, MS Outlook, MS PowerPoint and SAP ERP system
- Sports enthusiast preferred
- Minimum 3 years of customer service related experience (preferably retail environment)
- College Diploma, University Degree preferred
- Travel required 10%
5
Customer Fulfillment Resume Examples & Samples
- Contact clients to communicate new invoices and to collect past due amounts
- Professionally handle all incoming calls from clients including returning the calls and expediting requests in a timely manner
- Collaborate with various teams such as Sales and Billing to eliminate all obstacles that are holding up payment and escalate unresolved issues, tracking to final resolution
- Identify disputes and log them into Accounts Receivable system to the right action owner
- Weekly and ad-hoc reporting as required to Management on past-due receivables
- Perform financial adjustments in Accounts Receivable system
- Maintain up-to-date listing of client contacts
- Take required actions per Business Analytics program recommendation
- Perform account reconciliation with client
- Perform refund to clients
- Be involved with or lead special projects as time or capabilities allow
6
Global Customer Fulfillment Specialist Resume Examples & Samples
- Manage and execute customer orders related to MSA, CSA, CM&U, New Units, Field Services and non-contractual corrective and preventive maintenance transactions of spare parts for reciprocating engines
- Administer all fulfilment related activities including monitoring the orders status to ensure timely execution, documents creation, shipment tracking, sales recognition, documents management and archiving functions
- Responsible for total ownership of Order documents with regard to accuracy, clarity, quality, and timelines
- Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum
- Must have customer centric attitude, strive for effortless, consistent and personalized interactions with customers
- Communicate with Sourcing, Warehouse and Logistics teams and obtain commitments with regard to short cycle demands and customer escalations
- Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment
- Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required
- College or university degree in Economics, Logistics or Engineering
- Work experience in Customer Service
- Work experience in international trading
7
Customer Fulfillment Manager Resume Examples & Samples
- Own financial pacing, cost classification, billing and collections for assigned customer portfolio
- Manage project controls for outages within assigned customer base
- Lead outage demand placement including parts requests, repair scheduling, and FE resourcing
- Submit Customer Issue Resolution (CIR) workflows for any identified fulfillment shortfalls
- Update and maintain input in Smart Outage application, including the Oracle Field Services (OFS) system
- Support CSL as needed in completion of outage, financial reporting and customer relationship deliverables
- Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a customer support, operations or forecasting position)
- Strong financial and commercial skills
8
Sub Regional Customer Fulfillment Manager Resume Examples & Samples
- Drive all key fulfilment metrics to meet all defined customer expectations in ITO and OTR fulfilment
- Constantly explore his/her supported customers’ needs and expectations, drive his/her team’s accountability and their external focus
- Built and maintain strong relationship with all regional P&L, be a part of the sub-regional PS operating and communication rhythm
- Lead a team of Global Customer Fulfilment Specialists, Leaders and Quote Specialists and interface with customers on a daily basis to meet fulfilment needs for orders and meet quarterly KPIs
- Drive fulfilment process cross functionally to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Team)
- Set vision and metrics for team that support Customer Fulfilment at the sub-regional fulfilment team level
- Voice of customer for escalations relating to orders
- Manage shortages and returned material while supporting the business inventory strategy
- Coordinate all quality efforts related to the sub-region, support resolution of CIRs raised, manage RMAs and other quality related complaints
- Drive a culture of change, drive initiatives and projects for continuous improvements
- Set a strategy for his/her customers’ fulfilment, constantly communicate fulfilment results and initiatives for his/her supported customer base
- Drive proactive outage planning approach for the sub-regions outages, constantly level load the team to support the changes in demand
- Drives and establish regular operating rhythm on sub regional pacing
- Drives process integration, simplication and consistency across the sub regions, aligning to region and global
- Bachelor’s degree from an accredited university preferably in mechanical engineering
- Good knowledge of Asia export regulations, foreign customs requirements, letters of credit, trade finance programs, free trade agreements and international logistics and shipping requirements
- Demonstrated ability to lead teams
- Proven ability to adapt to / drive change across a global team in a dynamic business environment
- Excellent communication skills, self -motivated, and ability to handle multiple priorities imultaneously
- Excellent team leading skills and ability to manage and motivate people
- Ability to excel in a team environment and across a matrix organization
- "Can Do" attitude
- Strong, passionate supporter of customer service excellence
- Ability to establish priorities and initiate problem solving techniques
- Sound business judgment, self-confident and proactive
- Ability to work well in a fast-paced and challenging environment
- Black Belt or Master Black Belt certified (GE Employees Only)
- Technical Degree or Familiarity with the Energy Industry
- Project Management/ Customer Service Experience
9
Customer Fulfillment Manager Resume Examples & Samples
- Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a customer support, operations or forecasting position)
- Minimum of 3 years of experience in a customer support, operations or forecasting role
- Steam Turbine and/or Generator field services experience
- Knowledge of the GE and / or Alstom Services IT systems
- Team leader in a dynamic, energetic and proactive environment
10
Senior Specialist EKA Customer Fulfillment Resume Examples & Samples
- One being to tackle all efficiency drivers within daily operations while securing best in class performance on “operational support”
- The other - and more visionary/strategic - being to look at how to actually create value on the overall business model in order to develop turnover & profitability
- Lead supply chain partnerships with key customers (currently Deichmann, Hervis, Zalando). Understand, consolidate and represent the business interests of the EKAs as an ‘ambassador’ towards the CF central/east-organization
- Contribute to the delivery of Strategic Account Plans & Targets (Turnover, Logistic Costs, Stock turn)
- Monitor core supply chain performance KPIs (delivering On Time In Full, On time allocation, Service Level, outbound forecast); following through improvement opportunities where possible
- Drive collaborative projects breaking down non-productive barriers (physical & information flows)
- Ensuring timelines and deliverables are in line with initial planning shared with KA team, customer and other support functions
- Maximise dedicated order conversion working with local key stakeholders to drive order efficiency programs such as cut–off time lines and minimum order quantities
- Drive local action in line with EOM and EOS (e.g. order book cleanse including contracts and reservations; pre-pack at season start)
- Support the Customer Fulfillment CE ‘inbox’ with all enquiries providing guidance to the market including problem solving with future solutions where possible
- Attend at monthly cross functional meeting “RFC Drumbeat” as business process owner for all new CF requirements – representing all CF teams across Europe
- Participation in SAP workshops / upgrades in regression testing within the CF central/east area as initiated through GOPs or SAP GIT
- Create and develop individual Launch relevant reporting and communication for Sales and Customer Service teams
- Ability to work effectively within a team environment and under pressure
- Good planning, communication and presentation skills, with the ability to work and deliver in changing environments
- Solid project management skills from initiation to closure
- Analytical mindset and an innovative thinker
- Advanced user of MS Office suite of products (Excel, Word, Power Point); Ability to adapt internal IT systems (SAP, Micro Strategy etc.)
- University degree and/or commercial training in the area of Sales, Logistics/Supply Chain is preferred (or similar business experience)
- >2-3 years working experience in the sporting goods industry
- Ideally project management experience
11
Global Customer Fulfillment Specialist Resume Examples & Samples
- Significant experience in the Customer Service
- Extended knowledge of export regulations, terms and processes
- Fluent in English and Hungarian
- LEAN Principles experience is preferred
12
Senior Specialist Customer Fulfillment Resume Examples & Samples
- Independent management and support continuous improvement of launch process
- Advanced Microsoft Office Skills (Excel, Word, Power Point); Intermediate Access skills preferred; Ability to adapt internal IT systems (SAP, BI etc.)
- Ability to understand complex supply chain issues and drive them to solution
- Ability to work independently with moderate guidance on several projects simultaneously
- 4 year college or university degree required, focus on Logistics or Supply Chain preferred
- Industry experience preferred
13
Customer Fulfillment Leader Resume Examples & Samples
- Responsible for total ownership of OTR process with regards to accuracy, cost, quality, and timelines
- Provide factory/sourcing commitments with regard to short cycle demands, advance release and documentation to Customers and GE representatives as appropriate
- Understand all Customer Special Requirements, communicate to and follow up with those responsible for accurate and complete fulfilment
- Lead and manage all fulfilment related import & exporting activities including documents creation & submission of relevant docs to local authorities (eg CT1 Bonds), shipment tracking, logistics arrangement and sales recognition and all necessary document archiving function
- Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing
- College or university degree or equivalent experience
- At least 5 years work experience in Customer Service, Project Management or Operations preferred
- Good knowledge of export regulations, terms and processes
- Self-starter, capable of working with minimum supervision
- Strong customer service mind-set
- Technical or business degree and familiarity with the Energy/ Power Industry
- SAP Systems knowledge
- Ability to work under time and performance pressure
14
Customer Fulfillment Manager, Middle China Resume Examples & Samples
- Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management, provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GE organization
- Six Sigma certified is preferred
- Be self-motivated and able to work under high pressure and constraint time, committed and process oriented
15
Senior Customer Fulfillment Manager Ooem Resume Examples & Samples
- Prepare margin reviews for CSA agreements within assigned customer portfolio
- Experience in Mitsubishi, Siemens and Alstom Technologies
- Strong quality background with Black Belt certification
- Knowledge of the Field Service Portal (FSP) and Oracle Field Services (OFS) IT systems
16
Customer Fulfillment Manager, Japan Resume Examples & Samples
- Function as the primary internal contact point of assigned customers in regard to driving contract and critical system process, and coordinating internal GE functions to ensure successful contracts execution and management
- Conduct proper Cost Margin Reviews and financial pacing/cost classification
- Manage the operation review process to ensure profitability, Quality & Compliant metrics for assigned contracts, while keeping other stakeholder informed
- 3-5 years of power generation experience
17
Customer Fulfillment Manager Resume Examples & Samples
- GE Aero Derivative experience
- Domain knowledge of the GE LM2500, LM6000, and LMS100
- Knowledge of MMP type Service Agreements
- Knowledge and experience in GE Oracle Foxtrot system
- Strong quality background, with Black Belt certification or equivalent Quality certification
- Knowledge of ERP systems (SAP / Oracle)
- Proficient in IT systems with ability to learn and adapt to new systems quickly
- Good financial knowledge and commercial/contractual experience
- PLEASE NOTE: California & Nevada are the preferred locations, however other Western U.S. locations may be considered
18
Customer Fulfillment Associate Resume Examples & Samples
- Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers
- Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes
- Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc
- Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc
- Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained
- Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution
- Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing
- Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use
- Exhibits behaviors that support the organization’s mission and core values
- Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards
- Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous working experience in a Retail environment is an asset
19
Customer Fulfillment Specialist Resume Examples & Samples
- Liaison between the BDC, Purchasing and the Sales Department when delays or conflicts arise in terms of inbound and outbound shipment priorities
- Facilitate stakeholder meetings with a focus on relevant service KPI’s, unresolved cross functional issues, pull forward planning, airfreight shipment decisions, monitor, fix and cleanse order book based on aRun Preview Reporting
- Assist with various critical high volume orders maintenance tasks from not only CS issues, but also those originated throughout the organization
20
Customer Fulfillment Leader Resume Examples & Samples
- Responsible for leading the CFS to meet parts fulfilment metrics/ KPIS and ensure orders are executed timely and customers’ parts orders are fulfilled completely and on time to ensure customer satisfactions
- Responsible to work with cross functional teams within and outside the region and take immediate actions to resolve challenges which will impact cost and delivery cycle
- Responsible to process parts warranty & claim, support/ lead RCAs as a result of defects or quality issues
- Responsible for total ownership of ITO & OTR process with regards to accuracy, cost, quality, and delivery
- Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of quotes and orders to a minimum
- Acting as primary point of contact for customers, GE personnel & team members for ITO/OTR issues relating to quote and orders fulfilment
- To work quickly, accurately, and effectively to resolve customer issues and enquiries
- Responsible for quote compliance, fulfilment and conversion for expedited quotes within the region
- Must strive to reduce processing cycles, and provide accurate delivery times to region and global teams
- Interface with region operations personnel and HQ functions (Engineering, Sourcing, Materials and Order Management) to drive preparation, execution and conversion of quotes
- Provide factory/sourcing commitments regarding short cycle demands, advance release and documentation to Customers and GE representatives as appropriate
- Provide factory/sourcing commitments with regards to short cycle demands, advance release and documentation to Customers and GE representatives as appropriate
- Engineering experience in Boilers, Steam and/ or Generators preferred
- Excellent communication skills, self-motivated and accountable
- Pro-active approach to problem solving and strong ownership
- Strong attention to detail and drives complete resolution
- Ability to work with multiple & competing priorities in a fast pace environment
- High energy, self-starter, ability to achieve results with minimal supervision
21
Customer Fulfillment Specialist Resume Examples & Samples
- Work together with Sales and Sales Ops to improve forecast accuracy
- Lead cross function projects to support high-level strategy going forward
- Revisit and design optimized end to end business process to improve operation efficiency and customer satisfaction
- Ready to work in early morning shift (ANZ & ASEAN)
22
Customer Fulfillment Manager, Taiwan Resume Examples & Samples
- Manage inventory, demand placement, procurement, logistics plan and shipment of new and repaired parts for the assigned MYA/Transactional/new unit warranty/Upgrade project contracts/ customers
- Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts,
- Working with web system applications such as Oracle Field Services, Field Services Portal and PGS Portal for proper procurement, allocation, planning and forecasting of parts, repairs, labor, tooling and vendor management
- Bachelor degree in Business/ Engineering or equivalent experience in power generation industry
- MYA Contract Management experience
- Customer and team focused
- Excellent communication, interpersonal and organization skill
- Affluent knowledge of commercial, finance, and logistic planning
- Proficiency in English and strong computer application skills
- Demonstrated teamwork in a dynamic, energetic and complex environment, equipped with quick learning capability and well ownership
23
Customer Fulfillment Leader Resume Examples & Samples
- Direct all branch activities and ensure that the business objectives for the branch are achieved in the most efficient and cost-effective manner
- Accountable for branch sales, gross profit, contribution margin objectives and asset management
- Implements volume and profit objectives for the branch
- Works with the Area Manager to establish an operating budget for the branch and strives to maintain costs within that budget
- Recruits, hires, coaches and develops employees as well ensures that personnel are delegated adequate authority to carry out their responsibilities and objectives, but that limitations of their authority are defined and clearly communicated
- Develops and maintains harmonious customer, potential customer and vendor
- Ensures communication of and compliance with all company human resources and safety policies and procedures
- Implements marketing plans and business plans to develop and grow branch sales as well as develops and recommends specific sales and marketing objectives for branch products
- Coaches and counsels sales personnel to effectively manage account assignments
- Keeps up to date and educated on market and industry trends as well as assesses the current market to determine potential for new products and services, current market conditions and the effects of current and potential competitors
- Works with the credit manager in the collection of accounts receivable and adherence to the company's credit policy
- Ability to perform each essential duty satisfactorily
- Bachelor's degree (B.A.) in Engineering or Business Administration, Sales, or Marketing or equivalent related experience
- Thorough knowledge of the electrical supply business
- Proven sales, marketing, leadership and management skills
24
Customer Fulfillment Manager Resume Examples & Samples
- Accountable for business processes compliance
- Keep outage costs under control and support quick P6 process close out
- Bachelor’s degree from or a high school diploma with at least 4 years of experience in a customer support, operations or forecasting position
- Knowledge of Contractual Service Agreements and its financial model
- Strong quality background with Green Belt certification
- Knowledge of the Field Service Portal (FSP), Oracle Field Services (OFS) IT systems and CS Inventory tool
25
Customer Fulfillment Specialist Resume Examples & Samples
- Responsible for quote compliance, fulfilment, Advance Release and conversion for expedited quotes within the region
- Provide factory/sourcing commitments with regard to short cycle demands and documentation to Customers and GE representatives as appropriate
- Manage and administer all fulfilment related exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function
- Experience in the Customer Service
- Excellent communication skills, self-motivated, and ability to handle multiple priorities
- Deadline oriented, strong attention to detail a must
- Work independently, work out and apply new ways of resolution
- Understanding business and logistic processes and priorities
- Proficiency in Microsoft Office applications
- Strong customer service mind-set, demonstrated track record and able to initiate problem solving techniques
- Technical degree and familiarity with the Energy Industry
- Integrated Management Systems knowledge (pref. SAP ERP)
- Ability to mentor, train, and develop better processes and to learn new ones
26
Customer Fulfillment Resume Examples & Samples
- Receive orders once accepted by BOC
- Work agreement with customers in terms of delivery date, working with the plant to achieve such dates
- Follow up to minimize deviations from customer agreement
- Coordinate delivery with Customers
- Update information to be moved to company outlook
- Ensure invoices are triggered once trigger is met, in line with customer requirements and NCR policies
- Manage inventory and inventory information to optimize inventory volumes
- 5 years of experience with direct customer contact, ideally in high tech sector
- Fluent in English (reading, writing, listening and speaking)
- Minimum secondary school
- Business suite management user
- French medium-high level (reading, writing, listening and speaking)
- Experience/studies in logistics
- Self-service products knowledge
- Experience within NCR and/or multinational environments
27
Customer Fulfillment & Engineering Leader Resume Examples & Samples
- Allocate resources for projects to ensure that we meet customer expectations with respect to quality, on-time delivery, performance and price
- Responsible for project execution towards on-time, on-budget, accurate delivery of standard and custom engineering designs fulfilling project contractual requirements. Executing orders in the region with margin expansion including up-selling with change-orders, ensuring a crisp on-time completion and handover to services to position for future life-cycle business with the customer
- Lead the Commercial Engineering team to deliver winning proposals through the Inquiry to Order (ITO) stage including scoping, risk analysis, scheduling and costing of projects and variations. Negotiate contracts on key transactions ensuring a ‘Speed to Yes’ mentality
- Lead a team of project engineers both internal and contracted to execute electrical/controls, mechanical/process design
- Lead early project development by driving team to develop competitive, conceptual (technical and commercial) solutions for the client. Set clear actions and completion dates to drive projects to successful closure
- Evaluate business risk (performance, contractual, execution, etc.) and position the project to mitigate these items
- Own driving improved productivity, consistency, and accuracy of the work performed by this team. Own predictable quarterly P&L projections
- Champion project/component reuse or drive standard designs into bid/fulfillment process. Drive project productivity ownership
- Lead day to day execution & issue resolution within the region. Understand current processes, systems and products to grow day-to-day operating capabilities
- Foster strategic alliances to allow Balance of Plant (BOP) scope alignments with preferred partners/suppliers
- Track and analyze key operations metrics and performance indicators such as: win/hit rates, volume, project performance, engineering productivity/utilization, composite-rate, ITR cycle-time. Own the orders and revenue/margin target
- Collaborate to implement simplification strategy. Develop and simplify processes, designs and implement systems or enhancements to current Inquiry to Remittance (ITR) processes
- Lead the integration and sharing of best practices and standards across the EA CF&E teams and participate in regional engineering initiatives
- Lead employee development of team across multiple technical domains/functions as well as developing future engineering leaders. Champion employee engagement
- Bachelor’s degree in technical discipline or at least ten years in proposal, process, engineering or project management experience in water treatment industry
- Team leadership and operational skills
- Working knowledge of membrane filtration technology
- Excellent communication and presentation skills are a requirement. Ability to interface with all levels of management
- Ability to travel with project teams to customer sites
- Fluent in English (written and verbal)
- Ability to drive a winning team approach and culture of simplification
- Previous experience with proposal and project execution in capital equipment and/or sales of water outsourcing contracts/systems would be beneficial
- Technical Sales Experience
- Multi Lingual
- Training experience
- Knowledge of Financial terminology
- Understanding of current GE equipment portfolio and risk policies
- SAP PS skills
28
Customer Fulfillment Resume Examples & Samples
- Coordinate communications with Business Partner / customer and work with counterparts to resolve customer request / problems
- Respond to customer queries and ensure satisfaction with Lenovo practices
- Ensure compliance to all audit guidelines and adhere to all established processes
- Assume additional responsibilities as assigned
- Strong English language proficiency
- Able to quickly absorb professional knowledge. Have proficient IT skills to perform job required
- Able to provide clear, concise and informative written/oral communications. Accurately exchanges data with internal and external customers
- Able to collaborate with others to carry out assigned responsibilities and negotiates as required
- Able to work on public holidays and weekend as and when business required
- Able to start work on short notice
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Customer Fulfillment Center Team Member Resume Examples & Samples
- 2 years of order management/fulfilment experience
- Fresh Graduates with a keen learning attitude are welcome
- Proficient in Bahasa Indonesian language as this role takes care of the order management for Indonesia market
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Customer Fulfillment Data Manager Resume Examples & Samples
- Projects Performance
- Experience on large construction projects (>$100MM); EPC experience a plus
- Knowledge of industrial electrical products, manufacturers; experience as EE or electrician; ability to understand technical documents, drawings, & specifications
- Bachelor’s degree from an accredited College and/or University
- Multilingual
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Customer Fulfillment Manager Resume Examples & Samples
- Lead outage demand placement including parts requests, repair scheduling and Field Engineer/Craft resourcing
- Update and maintain input in the Field Service Portal (FSP), including the Oracle Field Services (OFS) system and other web based/ERP systems required to perform the tasks used by the company
- Support Customer Service Leader (CSL) as needed in completion of outage and customer relationship deliverables
- Search & introduce new suppliers to improve local resources as well as establish a working relationship with current suppliers
- Conduct visits to Customer Sites when needed
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Customer Fulfillment Manager Resume Examples & Samples
- Lead the Customer Fulfillment team delivering exceptional customer service to both internal and external customers
- Manage a diverse team of managers, business analysts in multiple business locations
- Champion the review and reporting Customer Scorecards and Dashboards and ensuring internal goals and metrics and support is in alignment to achieve
- Customer Interface To GTS Organization on Supply Chain Strategy and Customer Initiatives
- Bachelor’s Degree in relevant field
- 7-10 years Sales Operations, Demand Planning, Logistics experience
- PC (Microsoft Proficiency –MS Office, SAP, Manugistics)
- Functional experience in a consumer goods environment – High velocity/High SKU count manufacturing business
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Customer Fulfillment Specialist Resume Examples & Samples
- Responsible for coordination of order fulfillment and parts, CEP and repaired component issues associated with designated regional customers
- Represents the customer to resolve parts shortages, consignment or defective parts issues
- Tracks and expedites all orders for designated customer and follows up with customer and sales engineer to ensure complete satisfaction
- Documents lost business and prepares suggested corrective actions to prevent future issues
- Works with sales engineer to upsell parts, components and Service for Hire opportunities to designated customers
- B.S. in a technical field with 2 year's experience or equivalent years of experience in Inventory/Supply Chain or a customer-facing position in a mine or minerals environment
- Above average self-management and organizational skills, including high degree of initiative and critical thinking skills with the ability to adapt to changing situations and timelines
- Strong oral and written communication skills with analytical experience
- PC proficient / SAP preferred
- Apply policies and procedures related to the assigned duties and responsibilities of the position
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Customer Fulfillment Manager, Lowes Resume Examples & Samples
- Lead the Customer Fulfillment team delivering exceptional customer service to Lowes
- Manage all business planning/demand forecasting initiatives, strategies and customer collaboration activities
- Provide analytical support for both business planning and sales order management/logistics improvement projects working closely with both internal and external support teams
- Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines
- BA/BS Degree, MBA Preferred
- Demonstrated leadership experience within the above functional disciplines
- Self-Starter/Leadership for strategic improvement initiatives
- Experience In Developing and Maintaining Customer Collaboration
- Strong Communication Skills
- PC (Microsoft Proficiency –MS Office, SAP, JDA)
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Customer Fulfillment Specialist Resume Examples & Samples
- Responsible for quote compliance, fulfilment, Advance Release and conversion for expedited
- Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and
- Further tasks not involved in this Job Description that the immediate leader/manager assigns with
- Strong customer service mind-set, demonstrated track record and able to initiate problem solving
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Customer Fulfillment Manager Resume Examples & Samples
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
- Minimum of 3 additional years of experience in Contract Performance Management
- Knowledge of Contractual Service
- Strong interpersonal
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Customer Fulfillment Manager Resume Examples & Samples
- Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management, provide field administrative support, assure timely resolution of customer issue and be responsible for customer satisfaction by coordinating internal GE organization
- Develop and implement business operations plans to achieve contract profitability & work scoping, Implement Operation &Fulfillment Five (5)Metrics and assist in the establishment of productivity goals by contracts
- Manage the operation review process, critical field services system(OFS and PGS portal) and profitability metrics for assigned contracts
- Proficiency in English and in computer application skill
- Ability to work multiple project simultaneously and in a cross-functional team
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Customer Fulfillment Specialist Resume Examples & Samples
- Executes Order-to-Delivery processes to achieve a minimum 95% on-time delivery
- Maintains minimum in-bound phone call and order creation volumes
- Implements DC & Trunk stock Inventory transfer process based on recommendations from team leads
- Supports expediting process with sources of Supply to meet urgent Customer requirements
- Provides support to FSE’s and Dealers on issues of product availability & part number identification
- Identify and escalate issues that prevent or slow the efficiency of the Service Parts fulfillment process
- Audit Parts orders for accuracy as needed
- Utilize IS solutions (Oracle, Agile, etc.) to streamline Spare Parts fulfillment procedures
- Collaborate cross-functionally with interdependent groups to automate the Spare Parts support processes and create cost reduction opportunities wherever feasible
- Monitor order backlog and status to insure Parts delivery service levels are achieved
- Assist in preparing monthly metrics reports for departmental performance
- Respond to inquiries for order status and Parts information as required
- Ability to handle multiple concurrent tasks with changing levels of priority due to customer and field service demands
- Strong Interpersonal and Communication skills, both oral and written
- Adept at working in cross functional teams to solve problems affecting process flow
- Proficiency PC/Window – MS Word, Excel, PowerPoint, Outlook
- Oracle ERP Experience, and/or best-in-class Planning tools (Baxter, Kinaxis, etc.) highly desirable
- Zero to three (0-3) years in a customer oriented environment involving direct contact with customers and responsibility for problem solving
- TQM concepts, Continuous Improvement techniques
- Microsoft Office software tools
- Oracle ERP and or Agile experience a plus
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Customer Fulfillment Specialist Resume Examples & Samples
- Responsible for total ownership of Order documents regarding accuracy, clarity, quality, and timelines
- Provide factory/sourcing commitments regarding short cycle demands and documentation to Customers and GE representatives as appropriate
- Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfillment
- Manage and administer all fulfillment related exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function
- Follow EHS rules and warn others to follow the rules, execute mandatory EHS training and immediately report the incidents and near misses as required
- Strong customer service mindset
- Integrated Management Systems knowledge (pref. SAP, ORACLE)
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Manager of Customer Fulfillment Team Resume Examples & Samples
- Run the department’s operational management system to achieve monthly, quarterly and yearly targets and Key Performance Indicators
- Liaise with other Lenovo functions within Global Supply Chain to ensure that customer orders are loaded, released to manufacturing and delivered in line with our contractual SLA’s
- Ensure that the team meet business controls requirements
- Manage workload balancing, vacation and sickness cover in the team. Identify resource issues
- Actively lead, participate and support all process improvement and deployment activities
- Collaboration and trust: utilise group knowledge and network; share knowledge and support and encourage teamwork. Ensure personal responsibility in all relationships
- Lead functional specific projects and initiatives
- Act as a role model, ensure regular and value add communication
- Promote work life balance, follow-up on Employee Survey action plans and career opportunities
- Develop and support an environment where staff feel empowered to challenge existing guidelines and processes and to contribute ideas and innovations
- Attract, motivate and retain the best talent in the industry
- Develop individuals’ skillsets and maintain succession planning
- Support intra and cross functional collaboration in all areas
- Drive high performance culture ensuring recognition of outstanding contributors
- Encourage and assist and coach low performers to develop and and move into higher performance quartiles; where this is not achievable be prepared to take appropriate steps – including separation – if necessary
- Continuously drive leadership identification and foster development of high potentials and ensure personal development plan in place for all staff
- Ensure employees have regular informal reviews and two formal performance reviews a year
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Customer Fulfillment Leader Resume Examples & Samples
- Lead a team of direct report Customer Fulfillment Representatives on key success metrics of programs handled by Commercial/Industrial Fulfillment Team
- Perform and deliver annual performance reviews for direct report employees
- Work with Operations to ensure timely completion of POVs, Claims, IPQ etc.
- Report monthly performance metrics to key personnel both internally and externally on programs handled by performance team
- Diagnose and resolve problem issues that arise within the programs supported by fulfillment team
- Lead calls with key stakeholders to discuss program objectives and key account metrics
- Gathers Sales, Margin, Line count to report to internally for the program performance review
- Ensures that the business objectives for the branch are achieved in the most cost efficient and cost-effective manner
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Customer Fulfillment Specialist Resume Examples & Samples
- Responsible for total ownership of ITO and OTR process with regards to accuracy, clarity, quality, and timelines
- Understand all Customer Special Requirements, communicate to and follow up with those responsible for accurate and complete fulfillment
- Manage and administer all fulfillment related import & exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function
- At least 2 years work experience in Customer Service, Project Management or Operations preferred
- Excellent communication skills, self-motivated, accountable and ability to handle multiple priorities
- Collaborates well and good team player
- Technical or business degree and familiarity with the Energy Industry
- Prior experience in a customer service position is preferred
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PS China Customer Fulfillment Manager Resume Examples & Samples
- Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation
- Manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment
- BSME/BSEE or equivalent is the essential
- 5-10 years of power generation experience is required
- F class heavy duty gas turbines and controls system experience is advantage
- A good teamwork leader in a dynamic, energetic and complex environment, equipped with quick learning capability and well ownership
- Ability to work multiple project simultaneously and effectively in a cross-functional team
