Customer Fulfillment Job Description

Customer Fulfillment Job Description

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Customer fulfillment provides analytical project and business process support for all Operating Companies supported by Export Logistics Services utilizing Lean Methodologies and efficiency tools.

Customer Fulfillment Duties & Responsibilities

To write an effective customer fulfillment job description, begin by listing detailed duties, responsibilities and expectations. We have included customer fulfillment job description templates that you can modify and use.

Sample responsibilities for this position include:

Analyze and report all required information/data of the sales order book to ensure on time delivery to the defined hard-launch-date
Execute operational order book requirements and prepare standards reports to initiate actions within internal partners
Coordinate the return of cancelled orders to the distribution center
Facilitate and manage all forecasting of order book conversion on a monthly and quarterly basis under a harmonized process across all CS channels
Analyse allocation issues and recommend alternative allocation strategies for specific situations to management as needed
Create/audit/distribute various reports to support proactive order book management (aRun Preview, Delivery Block reports, Unallocated orders, Contract Order management, order book cleanse calendar, OTIF results, ) and assist in the prevention of claims and chargebacks working with Key Account team
Work closely with the Site Services and Logistics teams to provide Warranty down turbine spare parts within 24 hours from the receipt of order to delivery on site
Expedite urgent customer (Internal / External) Part Needs with Sourcing team
Coordinate with the Global Planning and Sourcing teams to ensure that the central warehouse carries the proper level of inventory to fulfill customer part needs
Accountable for the quality of the Demand Planning

Customer Fulfillment Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Fulfillment

List any licenses or certifications required by the position: APICS, CIMA, MBA, VCA

Education for Customer Fulfillment

Typically a job would require a certain level of education.

Employers hiring for the customer fulfillment job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, Technical, Management, Finance, Accounting, Economics, Computer Science, Education, Industrial Engineering

Skills for Customer Fulfillment

Desired skills for customer fulfillment include:

MS Office applications particularly Excel Soft Skills
Terms and processes
Contractual Service Agreements
Export regulations
Lean methodology & tools and focused on continuous improvement
Basic office equipment
Internet security concepts and implementations/products
Product and service offerings
Export & import regulations
Lean methodology & tools

Desired experience for customer fulfillment includes:

Be accountable for the quality of the inventory estimate and key drivers
Lead HCIT Demand Escalation reviews
In case, prepare inventory reporting develop cash optimization
Balance workload based on business needs between paperwork and in-bound chats/calls
Coordinate billing and invoicing with internal groups (Open Source Software (OSS), Shops, Tooling Facilities)
Advanced user of MS Office suite of products (Excel, Word, Power Point)

Customer Fulfillment Examples

1

Customer Fulfillment Job Description

Job Description Example
Our company is hiring for a customer fulfillment. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer fulfillment
  • Develop EU and country level Financial Planning and Analysis function and supporting processes
  • Define planning and reporting standards and align the EU regions
  • Ensure accuracy, efficiency, completeness and understanding of EU and country level data
  • Define and drive benchmarks across the regions
  • Contribute to the next generation development of finance planning and analysis into a worldwide integrated approach
  • Focus on further development, standardization, and simplification of BI toolkit used by EU CF FP&A Team, and its business partners
  • Establish and drive a variance analysis processes on an ongoing basis
  • Work closely with the EU country Controllers and Business Analysts to identify and scope Operations finance analysis project improvement opportunities (studies, analysis, data enhancement)
  • Submit customer COQ and warranty workflows and projects for fulfillment
  • Complete adhoc requests and analyses as needed
Qualifications for customer fulfillment
  • BA or BS degree in Business Administration, Engineering, Finance, or Operations
  • Ability to remain calm when faced with difficult situations
  • Must act professionally and with integrity
  • Must possess good negotiation skills
  • Broad training in a related field usually acquired through high school education or work-related experience
  • High school diploma/GED with at least 4 years of experience in a maintenance or repair position)
2

Customer Fulfillment Job Description

Job Description Example
Our company is looking to fill the role of customer fulfillment. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer fulfillment
  • Lead outage demand placement including parts requests, repair scheduling, and FE resource
  • Handle customer inquiries, process orders and resolve customer issues promptly using root-cause analysis
  • Resolve open credit and claims along with direct order variances by working directly with the Operations Team, Customer Finance Services, and involving the Customer Fulfillment Leader for support as needed
  • Identify and execute profitable growth projects with the Customer Fulfillment Leader to implement for key GSO accounts
  • Generates a consolidated forecast and is accountable for the accuracy of the forecasts entered into the system Ensures understanding of forecasts, communicates changes in forecasts and order status, handles customer inquiries and generates price quotes
  • Collaborates with both Commercial and Product Line Demand Managers to refine forecasts and demand expectations
  • Provide accurate, reliable and timely communication with customers, sales, marketing, operations and plant personnel
  • Solicit, manage, and expedite customer orders and shipments to meet sales objectives
  • Keep customers informed of inventories and order status in a proactive and professional manner
  • Prepare and submit accurate sales forecasts on a monthly basis
Qualifications for customer fulfillment
  • Developer/administrator level skills in recognized BI and analytical toolkits, backed up with experience in variety of user interface solutions (ad hoc web access, published reporting packages, mobile reporting with drilldown capabilities)
  • Experience in project management of transformation and standardization initiatives
  • Speaks fluent English and Dutch
  • Four-year degree in Finance, Business or related field
  • 8 or more years of experience in an operational role
  • 3 or more years of experience managing/leading a team
3

Customer Fulfillment Job Description

Job Description Example
Our growing company is looking for a customer fulfillment. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer fulfillment
  • Manage bookings daily to optimize production capacity and sales plan with communication in supply chain
  • Develop, maintain, and publish necessary reports to customers and/or the commercial group
  • Help update and prepare sales policies and procedures to insure effective communications and consistent performance
  • Suggest and implement change to improve customer and supplier business
  • Management of E2E process - from Order receipt to Delivery
  • Ensuring execution to Retail campaigns
  • Ensures all necessary actions are in place to meet Serviceability KPIs
  • Take ownership of accounts assigned, deliver excellent customer service, build relantionship with the sales and customers
  • Focus on lessons learned and provide recovery proposals
  • This position is for limited time as backfill for maternity leave
Qualifications for customer fulfillment
  • Experience with software recognition protocols
  • Demonstrated ability to multi-task, organize and prioritize to accomplish specific tasks making sure your team accomplishes tasks given to them
  • Excellent verbal and written communication skills to effectively partner with clients, customers, internal senior and executive internal leadership and other colleagues
  • Positive attitude and work ethic while maintaining a sense of humor
  • Advanced experience using Excel and other Microsoft Office products
  • BA/BS in Finance, Accounting, Economics, Engineering, Mathematics or similar degree
4

Customer Fulfillment Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer fulfillment. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer fulfillment
  • Pro-actively manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
  • Pro-actively manage Backlog to ensure orders are fulfilled on time and within SLA
  • Ensures the accurate processing of customer orders, maintaining communication with customers, keeping track of inventory levels, interfacing with various functions within the company and producing reports as required
  • Receives orders from Customer and makes sure to qualify and confirm orders by verifying contract terms, shipping materials, lead time and any other special instructions
  • Enters orders in dual systems
  • Provides order status verification and Customer advisement
  • Confirms shipment in dual systems
  • Maintains communication link with customer, receiving and conveying relevant information
  • Maintains records of product inventory levels, adding inbound and subtracting outbound shipments
  • Follows mandated company safety practices
Qualifications for customer fulfillment
  • MBA from a highly regarded business school is prefer
  • Advanced medical product knowledge to include surgical requirements, surgeon /customer preferences, and customizes set configurations
  • Ability to develop and implement quarterly and annual branch business and sales plans analyses, reports and implement improvements with regard to achievement of plans
  • Knowledge of electrical distribution industry or similar distribution environments
  • Demonstrate high energy and passion for exceeding customer expectations
  • Self-starter with a high degree of self-confidence, passion, initiative, and a commitment to teamwork and
5

Customer Fulfillment Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of customer fulfillment. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer fulfillment
  • Reconciles any differences between Delta system and customer system
  • May generate customer invoices as it relates to the customer process or system
  • May generate customer shipment documents
  • May maintain files as required
  • Search & introduce new suppliers to improve local resources establish a working relationship with current suppliers
  • Manage and administer all fulfilment related exporting activities including documents creation
  • Bachelor's Degree in Business Administration, Marketing, Finance, or Supply Chain Management, or combination of education and related experience
  • Involves opening envelopes from mailed gift cards that are received
  • Check gift card balances on received cards
  • Ability to plan and organize and aptitude and willingness to learn new systems as required
Qualifications for customer fulfillment
  • Minimum one (1) year experience in SAP in a manufacturing supply chain role
  • 3-5 years sales, customer service, supply chain or related experience
  • Ability to manage several tasks at once with attention to detail
  • Ability to take the initiative and build a proactive relationship with customers through follow-up, understanding their needs and open lines of communication
  • Ability to work independently and be a key part of the sales team dynamic
  • Excellent communications skills all levels of personnel

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