Fulfillment Supervisor Job Description

Fulfillment Supervisor Job Description

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Fulfillment supervisor provides leadership to ensure the effective and efficient operation of the warehouse as it relates to all order fulfillment activities.

Fulfillment Supervisor Duties & Responsibilities

To write an effective fulfillment supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included fulfillment supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop, maintain and administer an organization qualified to maintain all equipment and facilities in a safe and efficient working condition
Responds appropriately to POS back up calls
Cross training the receiving team in all functions of receiving, other departments to ensure associates are well versed in standard warehouse activities
Safeguarding company equipment and its operational fitness, ensuring that operators meet and exceed minimum company standards for all necessary licenses
Assisting in the selection and training of qualified associates
Follow up with team members to ensure process is followed
Oversee and manage fulfillment team daily
Assist packing and printing of all orders, overseeing they are done in a timely manner
Checking all orders are settled in Cybersource properly
Processing shipments from Italy within 24 hrs

Fulfillment Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Fulfillment Supervisor

List any licenses or certifications required by the position: APICS, CPR, MHE, OSHA

Education for Fulfillment Supervisor

Typically a job would require a certain level of education.

Employers hiring for the fulfillment supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Business, Associates, Guidance, Retail Management, Criminal Justice, Supply Chain Management, Technical, Management, Industrial Engineering

Skills for Fulfillment Supervisor

Desired skills for fulfillment supervisor include:

Microsoft Word
Excel
Outlook and a computerized warehouse management system
PC applications
Processes and productivity standards
Warehouse systems
Working with multiple small parcel carriers
Import and export trade compliance
Equipment and basic warehouse procedures
Fulfillment operations and systems

Desired experience for fulfillment supervisor includes:

Attributes consistent with company culture
Analytical aptitude, commitment to accuracy and quality, problem solving skills, attention to detail
Efficiency, productivity, strong organizational skills and accuracy
Time management, with the ability to meet deadlines under pressure
Eagerness to learn new things and maintain a positive attitude toward changes and new challenges
Openness to new responsibilities and willingness to shift focus

Fulfillment Supervisor Examples

1

Fulfillment Supervisor Job Description

Job Description Example
Our growing company is looking for a fulfillment supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for fulfillment supervisor
  • Transferring all RTV products
  • Justifying accounting inquiries regarding price discrepancies
  • Provide accounting with proof of delivery and order confirmation on disputed orders
  • Check supplies monthly and place reorder
  • Oversee stock room is clean and organized
  • Checking site inventory daily verse what we have on hand in warehouse/AS400
  • All other relative duties assigned
  • Investigates and completes accident/incident reports
  • Maintain relationship with representatives of outside carrier companies such as UPS, GC, FedEx, Other projects, as assigned
  • Understand and use Fulfillment/Distribution technology
Qualifications for fulfillment supervisor
  • Proactive disposition with strong follow through skills
  • 3-5 years Fulfillment/Distribution experience
  • Experience in a leadership role in a Fulfillment/Distribution environment
  • Effective verbal and listening communication
  • Understand all safety procedures
  • BA/BS degree or equivalent practical experience in shipping/warehousing
2

Fulfillment Supervisor Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of fulfillment supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for fulfillment supervisor
  • Ensure a Healthy & Safe work environment is maintained
  • Supervise the Order fulfillment Department
  • Work closely with the SBC Customer Support Team to ensure customer satisfaction and consistent MBC/SBC Customer service activities
  • Provide direction and training to employees to achieve a highly trained and motivated staff in order to ensure a high level of customer satisfaction
  • Formulate procedures for ensuring that all orders are picked and shipped properly and in a timely manner
  • Drive on Time Delivery Goals by supporting production meeting and ensuring orders are picked and shipped accurately
  • Coach staff to ensure a high level of professionalism with the customer service representative and drive process improvements to allow us to achieve our KPI’s
  • Record and report all problems related to fulfillment processing and eliminate defects
  • Ensure Customer Satisfaction by making sure all inquiries are followed up in timely manner and processed per customer’s requirements
  • Work with all factories to ensure unified and consistent commercial operations procedures across all sites
Qualifications for fulfillment supervisor
  • Positive associate relations skills
  • Must be adept at mathematical calculation
  • Must be able to operate and reach-lifts and tow-motors
  • Certified operator and train trainer credentials
  • 3+ years warehousing, distribution centre and/or logistics experience
  • College / University graduate or equivalent experience
3

Fulfillment Supervisor Job Description

Job Description Example
Our company is looking to fill the role of fulfillment supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for fulfillment supervisor
  • Lead sustainable continuous improvement initiatives using LEAN tools focused on Safety, Quality, Delivery, Inventory and Productivity
  • Provide leadership direction to Team Leaders and team members of Value Stream
  • Listen to, support, engage and encourage associates suggestions and input to help motivate them to achieve excellent results
  • Embodies a positive mindset and a passion to be the best you can be in everything you do
  • Lead day-to-day activities in the Value Stream to ensure swift and accurate completion of work to meet all customer requirements
  • Support required data collection for key operational metrics
  • Develop, generate, review and present various work/management reports to accurately measure department productivity and make recommendations to improve product workflow for better business results
  • Efficiently coach, guide and manage associates relation concerns and provide semi/annual PMD reviews to help foster them for optimal business results and personal growth
  • Coordinate assignment and processing of DOs and POs
  • Implement DO and PO dashboards enabling visibility of in process DOs and POs
Qualifications for fulfillment supervisor
  • Programmable Logic Controllers (PLC) knowledge
  • Demonstrated ability to assess and improve distribution centre and logistics processes
  • Computer literate with the ability to utilize IT tools to solve business situations
  • Experience supervising in a unionized environment considered an asset
  • Knowledge of computerized systems, Ecometry, RF or related systems
  • Minimum of 3 years of order fulfillment experience is desired, preferably in a manufacturing environment
4

Fulfillment Supervisor Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of fulfillment supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for fulfillment supervisor
  • Collaborate with National Contract Leaders, National Account Managers, and NSC Operations to establish standard operating procedures (SOP's) for all National Account customer programs supported by the NSC team
  • Proactively engage Operations to drive accountability with the team members in delivering on NSC Dashboard metrics
  • Manage and/or provide guidance to Support Services Staff
  • A drug screen and criminal background investigation are required before beginning employment at Aaron’s
  • Manages the CPAP Fulfillment department to ensure timely and accurate delivery of PAP and BiPAP-S products
  • Schedules employees on a daily basis
  • Oversees the shipping, receiving, and distribution of goods
  • Ensures warehouse is maintained in an efficient, neat and safe manner compliant with regulations
  • Responsible for the proper storage and cleaning of equipment
  • Troubleshoots problems regarding shortages and may perform off-cycle product requests
Qualifications for fulfillment supervisor
  • Superior customer service, interpersonal, and supervisory skills are essential
  • Computer knowledge with database experience is necessary
  • Superior data entry and accuracy skills are essential
  • Flexibility for training and covering all shifts
  • Accountable for ensuring that production scheduled for completion is executed in a timely manner and within all quality parameters
  • Assemble, Configure and pack products as required by predetermined specifications
5

Fulfillment Supervisor Job Description

Job Description Example
Our company is hiring for a fulfillment supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for fulfillment supervisor
  • Oversees processing duties including, but not limited to, working with intakes and work orders, confirming deliveries, order processing, post-delivery activities, and equipment returns
  • Ensures all clinical personnel are competent on the preparation of all equipment
  • Monitors data and records compliance (e.g., physician prescriptions, sleep study reviews, identification of contraindications, verification of settings, and equipment checks) to quality assurance and control procedures by conducting routine audits of clinical services provided
  • Keeps informed of and complies with Joint Commission, federal, state and local requirements, as applicable
  • Interact with other MSLA team members regarding requests for diagnostic test results and mailing of documents
  • Analyze staff productivity, performance, and quality to ensure departments meet or exceed productivity goals and established department metrics
  • Report team progress and develop action plans with timelines to improve production
  • Responsible for providing coaching and mentoring to Diagnostics and Fulfillment team
  • Resolve problems and make changes to accommodate changing priorities
  • Conduct regular meetings with staff
Qualifications for fulfillment supervisor
  • Ensure the safety, productivity, quality outputs and morale of all employees assigned to designated area and shift is maximized
  • Use methods to identify / recommend resource requirements including staffing levels to meet service levels and get the job done efficiently
  • Act within level of authority to order required resources using approved processes
  • Work with external resource providers to ensure relationships are meeting their objectives
  • Report as required in respect to area performance, understand trends, root causes and remediation approaches
  • Goal setting and performance management of team leaders and their teams

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