Fulfillment Manager Job Description
Fulfillment manager
provides specifications and requirements as well bid, negotiate and coordinate security systems and manguarding agreements with suppliers.
Fulfillment Manager Duties & Responsibilities
To write an effective fulfillment manager job description, begin by listing detailed duties, responsibilities and expectations. We have included fulfillment manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Connect to AML and Commercial community to understand upstream and downstream processes
Aligns own and team’s efforts with the “R” Us strategies and direction
Maintain positive relationships and establish relationships across divisions and functions to improve business processes, regularly partner with Merchandising, S&OP, Omnichannel, Drop Ship and service providers
Research trends and root causes and identify solutions that best address them, accurately analyze the most critical facts to understand problems
Identify trends or operational deviations that affect plan
Identify Fulfillment Center needs and analyze item level performance to help generate basket-level analyses to determine proper ownership and placement within the fulfillment network
Communicate to service providers and internal partners areas of opportunity to improve cost management, guest experience and overall execution
Communicate with team out-of-stocks, ensuring 100% in-stock of products in assigned category and analyze trends of fast selling products for optimal item location placement
Help others in team to prioritize tasks and ensure achievement of critical individual and group goals
Provide feedback, coaching and guidance where appropriate to enhance skill development and resolve poor performance
Fulfillment Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Fulfillment Manager
List any licenses or certifications required by the position: APICS, PMP, ITIL, CPIM, CSCP, WMS, CLTD, VCA, ISM
Education for Fulfillment Manager
Typically a job would require a certain level of education.
Employers hiring for the fulfillment manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Engineering, Education, Management, MBA, Supply Chain Management, Business/Administration, Finance, Technical, Leadership
Skills for Fulfillment Manager
Desired skills for fulfillment manager include:
Microsoft Office
Contractual Service Agreements
Internet security concepts and implementations/products
Product and service offerings
Budgeting
Comfort with PC
Commercial
Field Service Portal IT systems
ERP systems
Field services requirements
Desired experience for fulfillment manager includes:
Work productively in the face of ambiguity and uncertainty and respond constructively to new demands, priorities and challenges
Develops business performance optimization through analysis on all Omnichannel fulfillment initiatives that are objectively measureable
Collaborate with cross-functional partners to analyze business operations, summarize and communicate key findings
Partner with the business to ask in-depth questions to ensure complete understanding of the business objective
Lead projects to identify key performance indicators & develop new reporting formats for the business
Develop strategic plans for programs
Fulfillment Manager Examples
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Fulfillment Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a fulfillment manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for fulfillment manager
- Develop training programs for equipment and build training to help educate associates help build their professional development
- Partner with operations on initiatives for implementing improvement projects participate in Kaizen events to provide support for finding ways to continue to improve
- Possess the ability to offer constructive feedback in order to motivate and drive performance to very high standards
- Collaborate with the Director of Day Shift Operations and Day Shift Fulfillment Manager
- Research/recommend new procedures or technologies to improve service levels
- Strong conflict resolution, problem solving, and decision making skills
- Assess staffing needs and requirements and meet or exceed performance standards
- Manage trends and business changes, while building flexibility within the teams
- Create a safe and positive work environment for all employees
- Develop strategies for meeting future facility and business goals/objectives
Qualifications for fulfillment manager
- Meet customer order demands, inventory accuracy, and cycle count requirements
- Report performance against weekly and monthly goals
- Oversee tactical planning with Team Leaders and Support Groups through problem solving and decision-making processes
- Manage projects while maintaining daily operations
- Minimum of 3 years’ experience in a supervisory/management level position in a warehouse/distribution center environment
- Proven ability to work and communicate with all levels of the organization
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Fulfillment Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of fulfillment manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for fulfillment manager
- Has a proven success record in supervising, training, coaching/motivating, problem solving and developing team members
- More than 3 years’ experience in a leadership position in a warehouse/distribution center environment
- Ability to encourage collaboration across the team and business unit
- The ability to motivate and lead team members
- The ability to adjust to competing and shifting priorities
- Provide monthly production plans that support both forecasted demand and build capacity
- Partners with the leadership team to develop and execute strategic
- Leading a group of supervisors directly with a total base team of 50+ associates
- Assessing and training supervisors and associates in the selection, packing and shipping of orders
- Assessing performance and providing feedback to Senior Warehouse Operations Leadership
Qualifications for fulfillment manager
- Conduct order shipping inspections to ensure shipment accuracy
- Understanding and providing leadership support for safety and security within the Fulfillment Center
- Ensuring high quality of work and maintain accuracy and integrity of inventory
- Confirming all documentation requirements are correctly completed and retained
- Managing individual department objectives and coaching the associates to reach their respective department’s productivity and inventory accuracy goals
- Develops and communicates OMNI fulfillment strategies that support financial and marketing strategies through partnership with merchants, planners, demand forecasters and Supply Chain (DC and retail)
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Fulfillment Manager Job Description
Job Description Example
Our company is looking for a fulfillment manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for fulfillment manager
- Drive consistency across department by leading, training and developing RAAs through leadership development, performance management, and fostering growth of team
- Drive implementation on new store fulfillment through collaboration with RAM, New Store RAA, RACM, Merchant Planner, Visual Merchandising, and RMM/Field
- Participate in cross-functional initiatives to develop/enhance processes and systems to support fulfillment activities and improve fulfillment infrastructure, inventory productivity and flow of product
- Extensive cross collaboration work with teams both in the FC in Reno, the Ohio facility and Corporate working with analytics, transportation, merchandising, technology (WMS) – forging relationships, understand the business needs for each department and implementing solutions
- Develops and executes strategic business plans, operational goals, and performance metrics that drive dispatch and tech productivity to ensure a high level of customer service and satisfaction
- Work with Accounting department to ensure work is invoiced properly
- Interface with sales representatives, logistics, supply chain, planning and other departments regarding order backlog issues including, but not limited to, order hold releases, product configuration issues, shortages, expedites
- Order to Delivery life cycle oversight
- Continuous process improvement and troubleshooting
- Leading enhancement projects, including garnering alignment from stakeholders
Qualifications for fulfillment manager
- Proven ability to effectively motivate, develop, and manage 50+ employees
- Allocation, Excel, Kodiak, Enterprise preferred
- Experience in a variety of functions including some of
- Prior experience managing/overseeing the delivery of global flexible fulfillment/order management system rollouts including functionality for inventory visibility, buy online and pick up in store, back order/pre-order capabilities
- Understanding of all business touch points of a flexible fulfillment/order management system rollout, including retail field, ecommerce, customer care, planning, finance, and other areas impacted
- Ability to identify issues and recommend solutions across multiple projects on which the flexible fulfillment implementation may depend
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Fulfillment Manager Job Description
Job Description Example
Our growing company is looking for a fulfillment manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for fulfillment manager
- Conduct comprehensive data analysis to drive decision making
- Management of multiple vendor relationships and third party fulfillment partners
- Working closely with IT to ensure the website is functional and back end sourcing logic rules are operating as expected
- Assessing, determining, and developing the proper metrics and KPIs to evaluate the business
- Manage specialty programs as needed
- Lead team of KYC Specialists supporting development and engagement
- Manage workflow daily and prioritize case work
- Partner with peers daily to assess overall needs and adjust priorities accordingly to assure team’s overall success
- Produce reports, analyze data and metrics, populate visual management dashboards
- Follow well managed practices
Qualifications for fulfillment manager
- Plan, organize, schedule, forecast, coordinate and manage all cross functional activities
- Of a seven day a week, 362 day a year operation to minimize down-time and ensure all company and customer demands are met effectively
- Review/analyze operational reports and initiate changes as needed, to ensure a WOW level of service to our customers
- Develop and implement plans, procedures, programs, and strategies to enhance performance, service levels, and meet all budgetary demands
- Develop a supervisory staff with an emphasis on teambuilding, communication, performance accountability, and positive employee relation’s management
- Promote and reinforce safety and security awareness and compliance to cGMP
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Fulfillment Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a fulfillment manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for fulfillment manager
- Ensure policies and procedures are followed resulting in consistent adherence to requirements to pass audits and exams
- Drive a process improvement mindset particularly engaging associates in ideas and managing through change
- Experience working in team environment across locations
- Time-management, organizational skills, communication, judgement and positive demeanor are a must
- Manage the Card Fulfillment channel
- Directs all forward logistics activities in N
- Develop strong partnerships with multiple business teams and leaders on requirements and to organize/communicate change and risk mitigation
- Develop business cases to support new product recommendations, work closely with BSA and Project Manager to relay requirements to translate fulfillment roadmap into well-defined user stories, support day to day activities involving user story development and managing the product backlog
- Work cross-functionally with Corporate IT and Store Operations to train store associates, define pilot programs, metrics for success, and future roll out phases
- Manage and motivate a team of customer fulfillment professionals to resolve service contracts and billing issues in general
Qualifications for fulfillment manager
- Maintain physical condition of the warehouse by inspecting equipment and issuing work orders for repair and requisitions for replacements
- Maintain a positive image in the community through networking and community events
- 4 or more years of fulfillment and inventory experience preferred
- Liaise and provide direction with Post Production, Mastering, Media Services, Digital Post, Worldwide TV, Worldwide Digital Sales and Worldwide Marketing and Business Affairs teams to ensure that the Television Series can be serviced as dictated by deals for downstream worldwide markets
- Work with Television Post Production on creating and maintaining delivery and specification schedules to accommodate worldwide deal requirements
- Collaborate with studio Mastering, Media Services and third party vendors for on time deliveries