Customer Analytics Resume Samples

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A Kuhic

Afton

Kuhic

130 Pagac Overpass

Phoenix

+1 (555) 592 3092

130 Pagac Overpass

Phoenix

Phone

p +1 (555) 592 3092

Experience Experience

Chicago, IL

Customer Analytics Manager

Chicago, IL

Connelly Group

Chicago, IL

Customer Analytics Manager

Scoping, designing, planning, execution and reporting on analyses of customer journeys through customer survey data in combination with other data sources
Develop training materials and communications to the field regarding changes to processes within CRM in coordination with the Director of Training
Analysing marketing data to create best practises and ensuring RoI
Performing analysis including correlations, regression analyses, cluster analyses, etc
Develop training methodologies for CRM and participate in training employees and the sales team in the use of CRM
Collaborate with the Pricing Manager and CRM administration team to develop any process improvement ideas within CRM
Develop a plan for increased field utilization of CRM database and training on changes

Boston, MA

Senior Analyst, Customer Analytics

Boston, MA

Legros-Collins

Boston, MA

Senior Analyst, Customer Analytics

Manage multiple data sources, identify gaps in the data capture process and make suggestions on improvements/enhancements for data hygiene
Improve the effectiveness of customer acquisition, customer wallet share deepening, customer value management and customer retention
May be responsible for leadership, coaching, development and superior performance of a group of 2 onshore team members and about 3-5 offshore team members
Meet established deadlines and work on multiple projects simultaneously
Develop and direct a variety of fact-based analyses that aid Management in making decisions relating to the creation or expansion of new or existing businesses
Develop and maintain studies, profiles, analyses, and reporting on consumer behavior
Communicate effectively in both written and verbal form; Productively interact with all levels of management and various individuals across the company

present

San Francisco, CA

Director, Customer Analytics

San Francisco, CA

Homenick-Prohaska

present

San Francisco, CA

Director, Customer Analytics

present

Collaborate cross-functionally (Marketing, Finance, Stores, IM) to set growth targets and inform priorities for CRM analytics team
Lead team responsible for developing catalog circulation-analytics & customer-level planning, including file scoring for house and prospect circulation to meet financial goals
Lead CRM campaign analytics and reporting including LTV, CTA and ROI with focus on identifying opportunities to improve program performance
Develop and present reports focused on customer and campaign performance. This includes reporting on specific KPI trends and performance by campaign
Increase customer LTV through development of customer contact strategies informed by rigorous testing and customer analytics in areas of retention, frequency and spend
Drive increased ROI of direct response marketing program through development of lower cost pieces and more efficient mix of direct response vehicles in digital and physical channels
Proficiency with SAS or SPSS and advanced Excel

Education Education

Bachelor’s Degree in Statistics

Belmont University

Bachelor’s Degree in Statistics

Skills Skills

Strong analytical capability including the ability to interpret data and transform into meaningful conclusions and business recommendations
Strong ability to translate data and analytics into stories, insight, and actionable recommendations
Knowledge of visualization tools, such as Tableau
Demonstrates positive behaviours; helps create a great culture, builds strong relationships and collaborates with business partners
Excellent analytical skills with a demonstrated ability to solve problems
Familiarity with SQL and the ability to analyse and combine large data sets using tools such as R, SAS, SQL Server or SPSS
Exceptional presentation and communication skills - particularly strong in visualising and presenting complex data and analytical findings to non-technical audiences, and the ability to communicate effectively to a diverse range of teams
Business acumen and understanding of how analytics and insights support a large organisation including being able to successfully articulate the linkage between business decisions, business objectives, and analytical approaches & findings, turning analytics into compelling stories for non-technical audiences
Proven ability to translate technical concepts into business/commercial recommendations
Excellent organisational skills, with experience managing multiple competing workstreams

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15 Customer Analytics resume templates

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Senior Analyst Customer Analytics Resume Examples & Samples

Perform data-mining and statistical analysis to develop credit management and database marketing solutions
Develop statistical models for credit & collection management
Develop statistical models and analyses for Retention Marketing and CRM applications
Conduct data-mining projects to discover drivers and triggers for KPI metrics (return, payment, bad debt, etc.)
Develop software and automated tools to track and manage credit and CRM applications

Customer Analytics Senior Analyst / Manager Resume Examples & Samples

4+ years of relevant experience in financial services, marketing and / or consulting
Experience with analytical tools (e.g. SAS) & marketing applications, targeting, segmentation
Proactively provide analytical guidance to partners
Support execution with excellence of targeted marketing campaigns
Apply customer analytics using SAS to deliver legendary customer experience & drive shareholder value

VP, Customer Analytics Resume Examples & Samples

Bachelor’s degree in Marketing, Statistics, Mathematics, Economics or equivalent required; graduate / advanced degree highly preferred
10+ years’ progressive experience solving business issues with the consultative application of database modeling and testing techniques as well as marketing mix modeling and interactive analytics. A minimum of five of these most recent years will be in a fast-paced agency environment
Experience delivering insight to internal or external clients by building a technical foundation that includes deep understanding of multi-channel target marketing and optimization in direct mail and/or interactive marketing
In-depth knowledge of quantitative analysis and ability to provide intuitive plain language understanding to clients
Demonstrated experience dealing with very senior clients and agency employees with an astute ability to synthesize multiple data types into a compelling client vision / action plan
Demonstrated conceptual selling skills in identifying client issues / problems and developing proposals to meet client needs; track record in growing revenue from client relationships
Demonstrated leadership acumen within client relationships and for direct reports and cross-functional project teams
A superior ability to get involved in day-to-day activities and flexibly provide hands-on analytics support
Flexibility to work and travel irregular hours; travel 20-40% and short notice travel required. Recruiter: Howard Fishman

Analyst, Customer Analytics Resume Examples & Samples

Decision Science: Provides advanced modelling, data management, enterprise measurement and special analytical project support to marketing & business partners
Advice & Analysis: Works collaboratively with marketing & business partners to inform and understand marketing objectives. Supports those objectives through customer analysis, data-based insight & leveraging the specialized expertise of Decision Science
Campaign Execution: Provides targeting, list management & campaign measurement expertise in support of marketing campaigns & customer experience research
Ability to leverage data to formulate statistical solutions to solve business problems
Executing analysis plans within defined timelines
Business casing and forecasting of marketing performance
Presenting results within Customer Analytics and/or to partners
Collaborate with partners to provide fact-based analytical advice that aligns to strategy & drives business results
Present impactful analysis to advisors, partners, and senior leadership to optimize marketing strategies and to inform new marketing strategies and programs
Execute high quality analysis within agreed timelines
A passion for analytics
A results orientation Facility with analytical tools, including SAS enterprise guide and SQL
Ability to work agilely with customer data to deliver insights that address customer needs, experience & profitability
The ability to multi-task and deliver high quality work under tight and demanding timelines
5+ years relevant experience in analytics, preferably in marketing and/or financial services
Degree in mathematics/statistics, science, engineering, finance or another relevant quantitative discipline
Demonstrated ability to drive business value through analytics
Proven track record collaborating with partners across multiple lines of business

Customer Analytics & Predictive Modeling Resume Examples & Samples

At the minimum must have a Bachelor’s Degree preferred within a quantitative discipline
Must have 3+ years of analytics experience w/ extensive hands-on experience working on analytical studies from: interacting with stakeholders to understand their business questions, crafting the methodology, to mine/model/analyze datasets utilizing either SQL, SAS, R, and ultimately delivering final insightful recommendations to stakeholders
3+ years of building predictive or propensity models using either SAS, R is a MUST
3+ years of experience in data mining, modeling, and analyzing/reporting analytic findings using either SQL, SAS, R is a MUST
3+ years of experience analyzing: customer data, transactional level data, marketing campaigns utilizing the following: SQL, SAS, R
3+ years of experience in the following industries are preferred: Retail, Ecommerce, Financial Services
Small relocation assistance is available and will transfer existing H1B Visa’s Recruiter: Sunil Sud

Customer Analytics Manager Resume Examples & Samples

Numeracy to degree level or equivalent proven experience
Strong analytical capability including the ability to interpret data and transform into meaningful conclusions and business recommendations
Exceptional data analysis skills, preferably including the use of one or more web analytics tools (e.g. Google Analytics, Omniture, Webtrends, iJento)
Experience combining and synthesising multiple data sets to provide holistic answers to business questions
Passion for and practical experience of, storytelling using data and data visualisation
Be equally comfortable being ‘hands-on’ undertaking complex data analysis whilst mentoring others to do the same
A natural collaborator and team player with both colleagues and stakeholders
Ability to influence stakeholders across a variety of functions and levels of seniority
Exceptional presentation and communication skills - particularly strong in visualising and presenting complex data and analytical findings to non-technical audiences, and the ability to communicate effectively to a diverse range of teams
Experience of successfully leading and motivating diverse groups of people
Proven ability to translate technical concepts into business/commercial recommendations
A highly consultative approach and ability to decipher hidden user needs
Excellent organisational skills, with experience managing multiple competing workstreams
Experience with advanced functionality of digital analytics tools, such as sales funnel analysis, cohort analysis and segmentation
Have a passion for the web, digital and emerging technologies
Thorough, inquisitive, innovative, ‘out-of-the-box’ thinker
Familiarity with SQL and the ability to analyse and combine large data sets using tools such as R, SAS, SQL Server or SPSS
Experience of KPI formulation
Understanding and practical experience of supporting Marketing or CRM initiatives through the exploitation of data
Brave
Imaginative
Decent

Director of Customer Analytics Resume Examples & Samples

Lead the development and enhancement of our marketing database and omni-channel customer management engine; represent Bloomingdale’s interests and requirements with the MST and Macy’s marketing teams
Lead team to deliver best of breed reporting solutions and data visualization capabilities based on business partner requirements and to ensure adoption throughout the marketing organization
Provide thought leadership to business partners and team to evolve the development and reporting of KPIs to measure marketing effectiveness (i.e., channel sales attribution, customer segmentation, omni-channel propensity, etc.)
Oversee the development of statistical modeling capabilities around customer segmentation, campaign response and offers optimization (i.e. emails, catalogs, mobile, etc.)
Oversee day-to-day business application support, enabling the business function with systems and data that support marketing and analytic needs; perform data quality and data analysis to ensure integrity of database
Guide and deliver omni-channel analytics and experimentation capabilities; educate cross functional teams on approach and process to execute experiments
Ensure processes and organizational structure meet evolving needs and objectives
Develop talent and manage team engagement
BA/BS degree, Masters preferred in Mathematics, Statistics, Economics or related field
7+ years of combined experience in marketing technology, database management, CRM and team management
Demonstrated ability to align cross team resources in systems development and implementation
Exceptional conceptual and creative thinker
Strong communication skills with the ability to summarize complex findings clearly and concisely
Strong ability to present to groups and to socialize new concepts
Broad working knowledge of retail, ecommerce, customer segmentation, lifecycle analysis, CRM applications, statistical modeling, and SQL
Must be process-oriented and detail-oriented

Customer Analytics Lead D M Resume Examples & Samples

Provide actionable and insightful recommendations from data mining, segmentation, customer profiling and quantitative analyses with the goals of: identifying acquisition, cross-sell, up-sell, and retention opportunities
Interpret results of analyses, translate insights into actionable recommendations, present the insights and recommendations to senior management and work closely with business partners to integrate and operationalize the recommendations in the business strategies, plans and tactics
May lead offshore resources
Minimum of 3 years of relevant work experience
Good familiarity with statistical tools (such as SAS, SPSS) and techniques used for modeling, segmentation, and in-depth data analysis
Ability to assume project oriented work requiring the combination of synthesizing information and presenting findings that aid in managerial decision making
Three years marketing or management consulting experience with consumer financial services, packaged goods, and/or marketing services companies

Head of Customer Analytics Resume Examples & Samples

The jobholder has a critical role in supporting growth of RBWM buisness, responsible for management of all customer information used to drive customer sales activity and analytical support for customer initiatives across RBWM channels
The jobholder is a key member of the CVM senior team and has key working relationships with range of stakeholders in Global functions and business units
This position leads, develops, mentors a culturally and geographically diverse team; provides detailed guidance to team, brings clarify to ambiguous stakeholder requests and manages conflicting priorities across business units
The jobholder requires critical thinking, strong management and communication skills and business drive. On a day to day basis, prioritization of requests decisions are exercised through the role holder
Day-to-day internal working relationships are with
Internal areas – ensuring proper communication and providing input into changes, initiatives, and acting as the business representative for RBWM
Regular external working relationships are with
Vendors
Consulting firms
Market Research Firms
Regular operating conditions require travel / site visits
Minimum of 10 years proven and progressive marketing experience or equivalent, including a minimum of four years proven senior management experience or equivalent
Proven track record of communicating effectively within the organization and with customer groups
Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery
A comprehensive understanding of the banking, regulatory environment, industry trends and the competitive market as well as payment systems and technology
Demonstrated ability to rapidly build relationships with key stakeholders
Proven ability to persuade and/or influence others in order to provide and obtain information relevant to the programs. Highly developed inter-personal skills for dealing with sensitive information/situations
Excellent working knowledge of business and product management principles
Ability to accurately evaluate information and present recommendations based on facts
Proven ability of managing to plan and achieve results
Wide knowledge of policies, procedures, and risk management frameworks
Minimum of a bachelor’s degree in marketing, business, related field or equivalent experience
Strong leadership, negotiations, team building, project management, planning, organizational, managerial, analytical, communications, decision-making, lateral thinking, influencing and interpersonal skills
Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization
Understand the RBWM strategy and collaborate with the business to accomplish this strategy
Highly developed inter-personal skills for dealing with a diverse range of senior stakeholders
Demonstrated business knowledge
Strong business acumen and ability to continually make trade-off decisions and build consensus
Sound understanding of the customer segments and the competitive market
Understand and interpret complex business and risk requirements
Proven ability to prioritize competing demands

Ccb-risk-customer Analytics Resume Examples & Samples

Experience with some or all of: SAS, R, SQL, Hadoop and Greenplum
Demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence
History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term

Senior Analyst, Customer Analytics Resume Examples & Samples

Participate in strategic marketing decisions relating to customer needs, preferences, behaviors and segmentation, as well as advertising, direct marketing, and digital marketing efforts
May be responsible for leadership, coaching, development and superior performance of a group of 2 onshore team members and about 3-5 offshore team members
Minimum of 5 years of relevant work experience
In lieu of degree, 9 years of related work experience required
Masters’ degree or MBA
Superb verbal and written communication skills

Senior Market Intelligence & Customer Analytics Analyst Resume Examples & Samples

Work with business stakeholders on assigned projects to understand and document business objectives
Develop the methodologies, select the sources and the tools that will best address their needs
Aggregate and distill data from various internal and external sources into specific, reliable opportunity sizes that can serve as a base for product, business dev, and marketing planning
Get personal with customers and prospects to understand their dreams and wishes, their headaches and the things that motivate them
Challenge yourself and the organization to develop the strategies and tactics that will make a difference
Evangelize your findings throughout the org chart, inspiring execs to adopt bold strategies, and helping sales & marketing teams execute them effectively
6 signs that you are the right candidate
You like to tackle the big questions: You’d rather work on an issue than an assignment. You love figuring out the complex ramifications of a problem, understanding the real questions behind the question. You love to plan, try, fail and adapt the plan
You see clearly through complex data: Within 10 minutes of opening a monster excel file you just exported from Business Objects, you’ve pivoted it beyond recognition, and you’ve spotted 3 caveats and know how they affect the rest of the data. You’ve highlighted in green the six cells that actually matter and you can translate them into plain English or a relevant graph
You’re curious about people: You can harness the power of data, but you also know its limits. You know when you need to do a reality check. You are proficient with the modern marketer’s tools and can collect great personal insights online. You can also pick up the phone and have an engaging talk with a customer to run through some of your ideas or take them out for coffee and dig deep into the pains and joys of their work life
You want to develop innovative strategies: When you have developed data-driven knowledge about the market and real insight into the customer’s mind, you are excited to bring the two together. You’re able to articulate a clear strategy that will effectively capture customer attention and revenue
You aren’t satisfied until strategies become real: You know that it takes more than a PowerPoint to change the world. You’re ready to roll up your sleeves and get things done with sales and marketing teams. You know that an early win can be more convincing power than a bold forecast
You thrive on change: You adapt to the environment around you. Where others see a threat to the status quo, you see an opportunity to innovate and get ahead of the curve. More than that: you want to be the person who sparks change in the way you get the job done, the way Autodesk addresses its customers, and the way customers imagine, design and create a better world
10 Things That Describe You
Customer focused
Strong communicator
Data-driven
Marketing innovator
Creative thinker
Problem solver
Impact driven
Decision driver
Undergraduate degree in Business, Marketing, Engineering, Stats, or a related field
US equivalent MBA a plus
5-8 years of experience, preferably in roles combining analytics, research, marketing and strategy
Fluency in Microsoft excel & PowerPoint, Business Objects. SQL a plus

Director of Customer Analytics Resume Examples & Samples

Develop and manage timelines for creating and executing all integrated marketing campaigns. Timelines are inclusive all internal and external participating responsibilities
Responsible for trafficking all creative elements through Bloomingdale's approval process and our external partners
Act as liaison with Legal Office on all contracts and contest/sweepstakes rules and regulations
Work with Creative Team to develop campaign ads and collateral, including direct mail, promotion communications, and invitations
Create briefs for all projects, ensuring that strategy is in support of overall Brand image and Program objectives. Present to Creative Team and engage in discussion regarding concept development
Partner with Account Executives and Production Department to ensure cost-effectiveness of all printing
Manage and coordinate the production of all Bloomingdale's philanthropic items with creative/special projects teams from concept, purchasing through execution and delivery to the stores
Help coordinate the 3rd Avenue Calendar Window Video elements. (Fashion Packed Calendar, Public Appearance, partnership material)
Work closely with multiple areas of the omni-channel marketing team to ensure all pertinent information is communicated and carried over to each element of the project
Maintain expense / budget report
Must be able to work closely with multiple areas within the organization; and all levels of management
Must be able juggle several different projects simultaneously and decipher priorities on a daily basis
Independent worker, self-starter, resourceful, strong problem solving skills, detail/process oriented
Must have strong Presentation / Power point skills
Minimum 4 year college degree

Senior Customer Analytics Specialist Resume Examples & Samples

Process and analyse large datasets to produce clear findings and recommendations
Develop analytical models to predict and optimise the performance of operational processes
Communicate analysis to stakeholders across the business
Collaborate closely with engineering teams to guide the development of our data infrastructure
Strong command of SQL (or similar tools e.g. SAS, SPSS)
Strong Excel skills (lookups, pivot tables, etc.)
Knowledge of R or other object-oriented programming languages (desirable)
Understanding of predictive modelling techniques (desirable)
Experience of analysing data and drawing and presenting conclusions
Evidence of working directly with different functions within an organisation
Prior work experience in eCommerce, consultancy or marketing (desirable)

Analyst, Customer Analytics Resume Examples & Samples

Evaluate opportunities to improve customer profitability, targeting efficacy, offer appeal, channel preference, product and service bundling, customer loyalty, etc
Minimum of 2 years of relevant work experience
In lieu of degree, minimum of 6 years of related work experience required
Solid knowledge of statistical tools (e.g., SAS, SPSS) and techniques (linear regression, time series analysis, factor analysis, cluster analysis etc.) used for modeling, segmentation, and in-depth data analysis
Bachelor’s Degree, preferably in a quantitative (statistics, economics, operations research, etc.) Masters’ degree or MBA
Ability to work in a fast-paced, multi-tasked environment

Senior Manager Digital Customer Analytics Resume Examples & Samples

Minimum of eight years proven and progressive analytic experience or equivalent, preferred in Customer, Product, Marketing, Channel or Risk analytics
Master’s degree required in business, statistics, economics, finance, information systems or operation research field
Strong knowledge of competition, products offered in the financial services industry, plus laws and regulations affecting their delivery
Strong knowledge and experience in SAS is required, plus working knowledge of SQL, UNIX and Mainframe is preferred
Knowledge of Geographic Mapping tools would be beneficial for specific analytic projects
Strong PC literacy, specifically MS Excel, MS Powerpoint

Director, Customer Analytics Resume Examples & Samples

Collaborate cross-functionally (Marketing, Finance, Stores, IM) to set growth targets and inform priorities for CRM analytics team
Lead team responsible for developing catalog circulation-analytics & customer-level planning, including file scoring for house and prospect circulation to meet financial goals
Lead CRM campaign analytics and reporting including LTV, CTA and ROI with focus on identifying opportunities to improve program performance
Develop and present reports focused on customer and campaign performance. This includes reporting on specific KPI trends and performance by campaign
Develop analytic approach & partner in the execution of customer acquisition programs including catalog, digital, retail and other direct response vehicles required to achieve brand growth goals
Increase customer LTV through development of customer contact strategies informed by rigorous testing and customer analytics in areas of retention, frequency and spend
Drive increased ROI of direct response marketing program through development of lower cost pieces and more efficient mix of direct response vehicles in digital and physical channels
Develop, manage and report testing programs that facilitate actionable customer insight with predictive ROI outcomes for customer segments
Develop customer models, statistical models and financial models as appropriate based on project and business need
Demonstrated ability to effectively lead, develop and retain a high-performance team
Strong written and oral presentation skills
8+ years of experience in a CRM environment: catalog experience strongly preferred
Expert understanding of direct, digital, catalog and lifecycle marketing in retail environment
Exceptional problem solving, technical and data-analysis skills
Detail-oriented with ability to balance detail and holistic, strategic perspective of business
Collaborative team player with strong interpersonal and partnering skills, flexible, thrives in environments of ambiguity
Excellent organization and time management skills; able to balance and prioritize multiple projects simultaneously
Able to communicate complex concepts to various audiences in a clear and concise manner
Proficiency with SAS or SPSS and advanced Excel
MBA desired, but not required

Head of Customer Analytics Resume Examples & Samples

Identify key trends that arise from the analysis of customer data and work with other areas in CVM to ensure they are planned into BAU activity where appropriate
Driving additional activity based on customer information to enhance the customer experience in conjunction with Customer Experience and Customer Relations team. This encompasses but is not limited to developing scripts, cutting lists and allocating leads to the most appropriate channel, where this has not been covered by the Region
Oversight and allocation of leads to channels based on analysis MI to support activities in achievement of RBWM objectives and plan

VP-director, Customer Analytics Resume Examples & Samples

Lead the development of an analytic vision that supports company-wide sales strategies, product development, and other investment goals
Foster effective business relationships throughout the organization to enhance collaboration and partnership; manage and coordinate relationships within the Personal, Commercial and Wealth teams
Take a leadership role in strategy development, plan presentation and sell-in
Support strategic decision-making and initiatives
Manage the interaction between Marketing and Tech & Ops
Strong Customer Focus: put customers at the center
Works Collaboratively: ability to work with business partners and team members at all levels, an effective communicator who delivers clear and relevant messages, balances listening and talking
Delivers Results: a problem solver who is solution oriented and able to craft innovative solutions to outperform the competition
Makes Things Happen: a strong performance management orientation with great communication skills, sets high standards, models innovative behaviors and energizes the team to win
The Director works closely with the Heads of the Lines of Business and their direct reports in a consultative and supporting role to provide both strategic and tactical solutions to business problems
The Director works cross functionally with other support departments in team projects and strategy execution, including Headquarters, Finance, T&O, Product, Risk and the OSM

Manager Performance Measurement & Customer Analytics Resume Examples & Samples

Customer Analytics
Use analytical tool or programming application to query Contact Centre call recordings
Conduct analyses to identify Customer needs and pain-points, cost drivers and other opportunities to improve Customer experience, operational efficiencies and financial performance
Work with various stakeholders to summarize findings and prepare recommendations for Executive Management
Metrics and Analytic Support & Alignment
Work in collaboration with IB Contact Centre Heads to ensure KPI alignment across IBCC (Centres, Toronto and Division)
Provide ongoing value-added analyses and recommendations to Executive Management under a complex business environment
Oversee the timely collection of financial and operational data from business and support groups
Manage the compilation of monthly results and ensure their completeness and accuracy
Present monthly results to Senior Management
Establish and maintain databases / systems to efficiently manage the report generation process
Maintain effective control over Business Line reporting
Develop and maintain strong business relationships with multiple stakeholders across cross-cultural
Post-secondary education in a business related discipline, quantitative field or equivalent work experience
3+ years of industry experience in Contact Centres
Fluency in Spanish is required, with exceptional oral and written communication skills
Ability to write query scripts using any programming language, such as Python, SAS, MatLab
Advanced knowledge of databases and spreadsheets, including MS-Access, MS-Excel and VBA coding
Experience with financial analysis and reporting
Proven ability to develop and maintain strong business relationships and collaborate across diverse cross-cultural groups and cross-divisional team relationships
Ability to work quickly and accurately under pressure for sustained periods of time, juggling multiple priorities
Demonstrated strong interpersonal skills and the ability to work effectively and diplomatically in a team environment with peers and superiors across organizational lines

Mgr Customer Analytics Resume Examples & Samples

Lead bank-wide (cross-LOB) effort to evolve and enrich the customer datamart to support analytics, predictive targeting, propensity modeling, and trigger strategies to inform customer-centric (one to one) marketing programs throughout a client’s lifecycle (acquisition, on-boarding, cross-sell, retention, loyalty, and win-back)
Promote Data driven decisions
Integrate web and online data in the customer analytics datamart
Develop the integration of data with the CI intelligence infrastructure (Campaign Manager, Multichannels CRM, BigData infrastructure)
Identify and size market opportunities
Provide customer, product, and segmentation analysis
Facilitate the creation, automation, and delivery of marketing campaigns through all available channels (mail, email, web, statements, ATM, sales platform)
Provide campaign management (CRM) support and back-end analysis
Report total bank, market, household, customer, product, service, and pricing trends
Provide actionable, analytical insights
Bachelor degree required. Masters degree preferred. (Data science, Statistics, Marketing, Finance)
Minimum of 20 years experience
Business intelligence and analytics experience in a financial institution with a proven track record of building complex business models, campaigns, and programs
Proven ability to interact with senior management in a leadership role/capacity in order to implement the necessary programs within the Compass organization
Proficient in the use and administration of Databases, Advanced programming and data-mining proficiency preferred
Strong strategic, analytical and problem solving skills are essential to manage complex projects in a multi-task environment
Demonstrated experience in project planning and execution, change planning and management, market analysis
Strong strategic planning skills
Strong leadership abilities, especially in collaborative and fast-paced environments

Director, Customer Analytics Resume Examples & Samples

Analyze customer as well as vehicle performance across product, time and channel dimensions to identify patterns and recommend opportunities to maximize marketing investments
Create customer attribution model, customer scoring, clustering, and basket analysis capabilities to better understand overall customer behavior
Prepare customer and channel forecasts, incorporating trend analysis
Work with consumer insights team to create compelling dashboards of qualitative and quantitative data to bring overall insights to product and marketing teams
Ability to listen and communicate effectively and to lead persuasively ;able to communicate complex concepts to various audiences in a clear and concise manner
Demonstrated leadership responsibilities in a management role
Ability to translate broad direction into technical analytical requirements
Ability to manage numerous projects simultaneously
Demonstrated sound business judgment and broad business acumen
Must work well with multi-functional work teams and be willing to take initiative
Must be able to respond calmly to demands of internal customers and work in pressure situations
Strong project management, time management, organizational and consultative skills
3+ years financial analysis and/or operations analysis required, with knowledge of SAS, SPSS, PowerPivot, Excel, SQL and VBA or demonstrated ability to rapidly gain fluency in a comparable context, such as statistical software, computer programming languages, or databases
Knowledge of data analysis and data modeling techniques to coordinate with the Data Warehouse team to establish, modify or maintain complex data structures and their associated components to increase efficiency of structures and components

Senior Analyst, Customer Analytics & Tools Resume Examples & Samples

Own and manage individual projects (or components of larger initiatives); specifically issue identification, data analysis, process/tool definition and creation, and change management
Deliver formal trainings across all levels of the organization
Manage and report results of testing programs that facilitate actionable customer insight with predictive ROI outcomes for customer segments
In partnership with brand and Inc IT, build the tools necessary to address a variety of opportunities
Demonstrated problem solving, technical and data-analysis skills
Ability to listen and communicate effectively and to lead persuasively ; able to communicate complex concepts to various audiences in a clear and concise manner
Excellent communication/presentation skills that can be adapted to audiences from staff to senior executive level
Advanced knowledge of Excel, PowerPivot, Access, and PowerPoint or demonstrated ability to rapidly gain fluency in a comparable context, such as statistical software, computer programming languages, or databases
Retail or Customer Analytics experience preferred

Analyst, Customer Analytics Resume Examples & Samples

Serve as a member of the Customer Analytics team and focus on continuously enhancing and evolving our strategic and ad hoc analytics capabilities
Develop creative approaches and methodologies to answer critical business questions, evaluate new product and service opportunities, and assess market potential
Promote an environment that supports diversity and reflects the M&T Bank brand
Bachelor’s Degree, preferably in a quantitative (statistics, economics, operations research, etc.) or related field
2 years of relevant work experience
In lieu of degree, 6 years of related work experience required

Director of Customer Analytics Resume Examples & Samples

Bachelor’s degree in liberal arts or a quantitative discipline (math, computer science, engineering, econometrics). MBA or master’s degree preferred
Strong skills in MS Excel, Powerpoint, and Word
Understanding of machine learning, data mining, mathematical modeling, regression analysis
Knowledge of relational databases and SQL skills preferred. Loyalty program management a plus
Data visualization experience, Tableau, a plus
Experience with analytical software packages such as R

Director of Customer Analytics Resume Examples & Samples

Deep experience developing and delivering customer performance metrics: customer value and loyalty modeling with techniques such as segmentation cluster analysis, churn, attrition and propensity models and lifetime value assessments
Familiarity with third party data sources such as Experian, Axiom or D&B for both individuals and enterprise
Preferred familiarity with both individual/end consumer and enterprise/business segmentation schemas
Required experience in working to synthesize analytics results with market research for robust segmentation development
Leading Change (Be an Agent of Change) – Change leadership is what you do! You proactively identify opportunities to align team goals with organizational change. You’re great at building support for change because you communicate with conviction and you help those around you to see both the rational and mechanics for business changes and how to adapt accordingly

Customer Analytics Administrator Resume Examples & Samples

Degree qualified in Business/Technology/Marketing/Mathematics or related quantitative discipline is mandatory
Experience with CRM is mandatory (preferably Salesforce), Marketing Automation software, Oracle and BI programs
Experience with VOC software would be well regarded
Advanced Excel skills
Some previous experience in a similar role
Demonstrable compliance and data management and governance experience
Customer Segmentation, Propensity Models, statistical insight analysis or other predictive analytics (desirable)

Entry Level Customer Analytics Analyst Resume Examples & Samples

Create detailed multi-function project plans. Lead multiple projects to ensure project participants and decision makers have appropriate information, work with project business owners and senior leadership to ensure decisions are made within the necessary timeframes
Interpret data and analyze results using statistical techniques and provide ongoing reports. Identify, analyze, and interpret trends or patterns in complex data sets
Support and ensure appropriate implementation of marketing campaign management, CRM systems and other relevant tools. Continuously improve our marketing automation processes, from data cleansing to reporting and program management. Work with the marketing and merchandising team to develop testing plans and monitor results to ensure maximum return on campaign efforts
Communicate project status, risks, and key decisions to team members, stakeholders and senior leadership
Performs additional duties and projects assigned. Consistent regular scheduled attendance is considered an essential function of this job
Bachelor’s Degree in Business, Marketing or related area
Minimum of 1-2 years in a project management or analytical role
Strong analytical skills – Experience with reporting and data analysis, familiarity with SAS and SQL highly preferred. Experience with Tableau a plus
1-2 years analyzing data, drawing conclusions and making recommendations; consulting experience is a plus
1-2 years experience reporting and analyzing all marketing campaigns as they relate to the profitable acquisition of new customers and existing customers preferred
Proficiency with Word, PowerPoint, and graphical applications and advanced Microsoft Excel skills
Exceptional communication and presentation skills with ability to deliver complex data analysis and actionable insights in a way that business stakeholders can understand and use
Strong interpersonal skills with the ability to work with all levels of management and outside agencies Ability to establish positive working relationships across the organization
Ability to set and achieve priorities and meet tight deadlines within a fast-paced, ever-changing retail environment
Must be a motivated self-starter with excellent organizational, multi-tasking, and project management skills

VP, Customer Analytics Resume Examples & Samples

Bachelor’s degree in Marketing, Economics, Business, Math, or Statistics
MBA or other graduate degrees preferred
10+ years of relevant experience in customer centric retailing
Experience in successfully influencing senior executives
Strong experience in driving insights based on broad array of data such as – Syndicated (IRI / Nielsen) data, Customer Data and Segmentations, Financial Data
Proven ability to drive objective analytical recommendations with a broad audience
Experience with Retail or CPG industries preferred

Senior Analyst Customer Analytics Resume Examples & Samples

Demonstrated experience of using SAS, R or similar tools for data analysis, structuring, transforming and visualising big data (strong SQL skills are a must)
Clear presentation of findings and guiding next steps at various points
Focus, resilience and great at problem solving. Able to easily continue to find solutions and work towards goals when setbacks/ hurdles occur
Ability to build statistical models (such as linear regression, logistic etc.) and customer segmentations
Willing to learn new frameworks and languages required for the task
Hands on use of big data in large projects using Hadoop or Spark is a bonus
Minimum of a Bachelor’s degree in Statistics, Mathematics, Economics, Data Science or similar and 3+ years working in an advanced analytics role OR a Master’s degree in one of these subjects and at least a year of work experience
Past experience in a role focused on customer insight, statistical modelling, data science or similar
Solid understanding of online marketing, preferably in a past or current role
Experience of the travel industry a bonus
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Head of Customer Analytics Resume Examples & Samples

Leading and developing a small team of data analysts to deliver improved customer engagement and outcomes through the smart use of data analytics
Developing and deliver the operational plans to make sure that the distribution channels becomes significantly more analytically driven, making more use of our data assets and self serve tools to allow for better decisions internally and better outcomes for our customers
Creating accessible and actionable analytics insight to support decisions at senior management level

Data Analyst, Customer Analytics Resume Examples & Samples

At least 3 years’ experience leading data initiatives
Expert level knowledge across a range of analytical technologies – SQL, Qlikview, Tableau, SAS, SPSS, Hadoop, HBase, Hive, Pig, R, Java, Julia, Scala, Spark, Python or C++
Customer Relationship Management: Understands the need to provide the highest quality customer service, delivers to customers’ expectations acts with total integrity
Results Focus: Maintains a clear focus on agreed goals to achieve expected results
Teamwork and Collaboration: Contributes fully, shares information, ideas and opinions – never a solo player
Problem Solving and Decision Making: Understands that a problem exists, contributes to creating options to resolve issues, refers appropriately
Planning and Priority Setting: Follows a systematic approach to prioritising and delivery

VP, Customer Analytics Resume Examples & Samples

Bachelor’s degree required; advanced degree in data science, mathematics, statistics, or related discipline preferred
Twelve or more years of work experience in Sales & Marketing Analytics, or a related discipline, demonstrating progressive career growth and a pattern of exceptional performance
Experience working within large, distributed customer and marketing-led organizations
Experience leading teams with advanced modeling skills (regression, neural networks, machine learning, social/text analysis, etc.)
Diverse and up-to-date experience using data science methodologies and technologies to generate practical business solutions
Solid track record of business leadership
Ability to influence change and develop strong interpersonal relationships with team members, and key stakeholders
Proven ability to lead cross functional teams in support of specific business priorities
Skill and experience distilling a set of data and translating findings into innovative, profitable, executable, and operationally feasible solutions
Experience leading projects to deliver against major initiatives
Experience managing projects through a highly matrixed and relationship-based organization
Team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability
Strong ability to manage multiple stakeholders
Must possess strong knowledge and practice of core principals in brand strategy, conceptual design, execution
Exceptional skill in problem solving and leveraging resources to optimize capabilities
Establish a network of internal partners to gain cross-functional leadership perspectives
Establish a trusting relationship with Brand, Marketing, Digital, IT, Operations, and Global Design
Partner closely with CXI leadership team (Consumer Insight, CRM and Data Strategy, Analytics, and Customer Experience Strategy) to ensure the ongoing effectiveness of Marriott’s customer experience innovation engine
Hire, retain, and continually develop diverse, high caliber talent that makes a strong, positive impact on the organization
Setting and maintaining high standards for team and individual performance
Develop effective organization structures and operational processes
Providing timely coaching and feedback
Making and rewarding distinctions in performance

Customer Analytics Specialist Resume Examples & Samples

Use statistical methods to analyze data and generate business insights
Interpret data and analyze results using statistical techniques
Use data to create models that identify profiles and depict trends in the customer base
Statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
Reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
MS Office Applications (Word, Excel, PowerPoint)
2-3 years working experience as a data analyst
Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
Strong project management skills; able to deliver multiple requirements on time
Demonstrated leadership potential; able to influence others despite the absence of reporting relationships
Flexible, results oriented and able to work in a fast-paced environment
Very good oral, written communication and interpersonal skills
Ability to interact with and influence people at all levels of the organization

Senior Analyst Customer Analytics Resume Examples & Samples

Demonstrated experience of using Python, R, or similar tools for data analysis, structuring, transforming and visualising big data (strong SQL skills are a must
Some exposure to SAS a bonus
Work Experience and Education Guidelines

Senior Analyst Customer Analytics Resume Examples & Samples

20% Conduct thorough analyses to develop / validate customer segmentations, develop and compute customer value metrics and support ad-hoc requests for data extraction, modeling and analysis
20% Conduct analyses to understand the impact of potential business decisions on customer spend and profitability
15% Analyze transaction data to identify purchase triggers and indicators for future value customers in support of predictive / forward looking marketing campaigns
10% Work across the organization and leverage cross functional teams to provide expert analytical support
10% Interpret statistical and analytical results and make suggestions for modeling improvements
15% Prepare clear and concise reports, charts, tables and presentations to support business decisions
10% Validate and update models periodically and provide validation reports
Must be eighteen years of age or older
Must pass pre-employment test if applicable
Bachelors degree in Statistics, Industrial Engineering, Operations, or equivalent
Previous retail experience strongly preferred
Strong verbal and written communications skills at all levels; ability to communicate technical information to both technical and non-technical audiences
Proven ability to analyze, evaluate and interpret complex data using advanced statistical, econometric and quantitative analysis techniques
Knowledge of quantitative theories and techniques and their role in a business context
Skilled in the use of statistical programming software, especially SAS
Proficient with PowerPoint, Excel, Access
Skilled in translating business questions / problems into analytical models

Customer Analytics Mgr Resume Examples & Samples

Collects internal and external data for assigned projects by collaborating with the Director, Customer Analytics, GRC business unit leaders and experts to identify and prioritize opportunities and challenges for customer segments and/or lines of business; outlining the data required to fully evaluate customer characteristics and make informed business decisions for assigned projects; identifying internal sources of data to support research and analysis (e.g., existing customer data); identifying and acquiring external data (e.g., secondary research); and managing the coding and/or extraction of data to conduct thorough analysis
Extracts business insight through data analysis by utilizing software tools to streamline the building of models and other analytics; managing and reviewing data analysis projects by external consultants; developing and analyzing statistical and mathematical models to identify business opportunities; developing forecasting models for customer growth, loss and usage based on historical customer behavior, existing market data and business projections; identifying key trends and data characteristics within the data sets that require further investigation; and using analysis to generate business recommendations (e.g., to improve profitability, to find more customers)
Participates in organizational activities to meet or exceed company objectives by coaching and mentoring associates and external consultants; applying subject matter expertise to special projects that will help drive profitability and growth; participating in thought provoking, strategic discussions with executive leadership; sharing analytical, quantitative, and conceptual insights to enhance the organization; identifying opportunities to collaborate across divisions and/or leverage partnerships; collaborating with peers to develop and advance company-wide initiatives and strategies; participating as a functional member of WK committees; and serving as a key business leader, thought leader, and a role model within the organization
Collaborative and well versed in developing relationships at all levels of an organization (including C-level executives)
Demonstrates advanced knowledge of analytical software (e.g., SAS, SPSS R, Matlab or related packages)
Experienced in applying statistical methodologies (e.g., linear regression, logistic regression, CHAID/CART)
Demonstrates advanced knowledge of software (e.g. SQL, Access, Excel) to manipulate data
Demonstrates strong analytical and problem solving skills
Exceptional communication skills, both written and verbal. Strong presentation skills
Highly motivated, organized; proactive self-starter and a team player
Able to work independently after receiving strategic direction; able to handle multiple projects at one time

Accenture Digital Customer Analytics Manager Resume Examples & Samples

Bachelor's Degree in Mathematics, Technical Science, Computer Science (or equivalent) or Engineering
8 years overall experience
Well versed in entire software development lifecycle; architecture, design and implementation
Broad knowledge of all technology architecture considerations (performance, scalability, maintainability, deployment, operations, technology infrastructure)
Strong communication skills (verbal and written) with an entrepreneurial bias
Deep Data Integration skills to support Accenture's data and analytics agendas, including skills such as ETL, Informatics, and data migration
Familiar with architecture principles, design patterns, best practices and troubleshooting techniques
Minimum 5 years’ experience with one or more of the following
Architecture: BI, noSQL, Big Data, ETL, Unstructured data, Service oriented architecture and new technical advancements
Applications: MongoDB/Hadoop, Storm, elasticSearch
Languages: Java, C++, HTML5, Javascript, CSS3

Customer Analytics Senior Manager Resume Examples & Samples

10+ years of consulting business experiences, deep Industry(1-2) knowledge and consulting services experiences
Excellent communication and presentation skills in both Mandarin and English. Experiences and proven record in C suite dialogues
8+ years experience in analytics, business intelligence and data management planning and implementation with proven record industry client projects services
Deep understanding of big data framework, value proposition, solution and key technologies and products. Hands-on skills in Industry solution development and PoC implementation
Holistic view of Enterprise architecture and IT system architecture and capability to explain to both IT and business function people a strong plus
Bachelor degree or above from top-tier university
Major in quantitative discipline, such as Statistics, Math, Econometrics etc. are an advantage
Proven ability to build, manage and foster a team-oriented environment
Excellent leadership and mentoring skills
Proven senior client communication and relationship building skills
Proven skills in developing high quality proposal and deliverable
Proven skills in developing PowerPoint communication materials, e.g., Steering Committee, Point-of-View and Discussion decks

Utilities Customer Analytics Senior Manager Resume Examples & Samples

Drive proactive management consulting opportunity pursuits generating new sales focusing on Customer Analytics opportunities
Drive reactive Customer Analytics management consulting opportunity pursuits (sole sourced or RFP based)
Develop Customer Analytics proposals to clients (sole sourced or RFP based) focused on selling our management and industry consulting offerings
Manage the sales/proposal process end to end
Mentor and lead people at levels below Senior Manager (in sales and delivery projects)
Actively contribute to recruiting of additional talent to our AECS Industry Consulting practice
Weekly travel Monday through Thursday
Capture business requirements and help shape the data, technology, process and people capabilities required to sustain customer analytics offerings
Work with client stakeholders to identify business issues and determine value adding analytics solutions for the client
Translate business issues into specific requirements to develop the analytics solutions
Ensure successful deployment and adoption of solution at clients
Lead client engagements focused on Op model development, business case development and other important analytics activities such as pricing analytics, customer analytics, performance management, etc
Lead major insights projects within large customer analytics engagements
Develop high quality deliverables; lead project team(s) in deliverable development; apply Accenture standard methods for performing strategy assessments and implementations; work closely with leadership to set strategy and define success criteria for any project
Leverage industry knowledge that is shaped by analytics exposure through prior experiences
Experience in: Customer Analytics project sales and delivery
Experience with Sales and/or Delivery and/or Operational roles where emphasis has been on defining and delivering customer analytics solutions
Good understanding of the entire lifecycle of Customer focused organizations including Marketing, Sales, Service and Field Service with deep experience in Customer Analytics
Experience with ownership and accountability for financials and business outcomes
Experience selling and delivering Management Consulting projects (to external or internal clients)
Experience with development of future vision, gap assessment, business case development and road map creation
Experience with the application of advanced data techniques to solve client problems (machine learning, optimization, data mining, etc.)
Experience from one or many of the following functional areas

Customer Analytics Manager Resume Examples & Samples

Manage a program of activity which ensures HSBC will become the best place to bank
Manage and escalate risks and issues relevant to activities allocated as appropriate. Research and shape the Bank’s thinking, providing an external industry view, which proactively challenges and shapes our thinking
Sustain the delivery and alignment of ‘superior service’ to ensure a ‘joined up’ service proposition is delivered across the Bank
Formulate and shape the communications strategies which will support and embed the culture, capabilities and engagement required to deliver superior service
Strong analytics abilities (e.g. of customer data, to identify root causes of complaints / satisfaction drivers)　
Advanced excel skills (e.g. expert at manipulating and presenting data)　
Excellent planning and organizational skills　
Strong communication and influencing skills　
Good project management　
High energy, attitude of continual improvement and openness to change　
Flexibility to travel occasionally to NYC / workshop locations (e.g. 4 times per year)　
Management information or customer analytics background, potentially within a Finance or Marketing function　
Experience in customer-facing role/s at HSBC　
Excellent PowerPoint skills

Customer Analytics Resume Examples & Samples

Interface regularly with key stakeholders across the Santander organization
Provide analytic leadership in the consolidation of multiple data assets to create unique customer and product segmentation across multiple business lines
Lead the development of new customer response and propensity models to enhance targeting and marketing campaign effectiveness
Support strategic and ad hoc analysis to quantify what, how, and why of customer behavior shifts are occurring
Partner with the business to derive and maintain product-level profitability, customer-level profitability and customer lifetime value
Utilize innovative analytic methods to develop unique customer and product segmentation, client target models and profitability analysis that optimize business investment and resource decisions
Seasoned professional contributor, with full ownership for one or more processes, reports, projects, procedures or products. Manages and is responsible for growth of large accounts. Works independently with limited supervision
Working knowledge of structured programming languages including SAS, SQL, Unix and/or R
Between 2 to 6 yrs. of experience in predictive analysis and statistical modeling in the financial services industry with 3+ years of total experience required
Working knowledge of structured programming languages including SAS, SQL, Unix and/or R; exposure to unstructured data platforms including Hadoop and/or Cloudera preferred
Bachelor’s Degree required in quantitative areas (Statistics, Mathematics, Operations Research, Economics, or other related fields). Advanced degree is preferred

Senior Analyst, Customer Analytics Resume Examples & Samples

Support or refute hypotheses regarding consumer behavior through data extracts
Complete Ad-hoc data requests to support internal partners and external clients
Develop and maintain studies, profiles, analyses, and reporting on consumer behavior
Arm internal and external sales force with impactful knowledge of consumer profiles and behavioral trends
Bachelor’s Degree in Statistics, Mathematics, Computer Science, Information Systems, Economics, Finance, or other quantitative field; or equivalent knowledge or experience
Minimum of 2 years of experience in driving marketing and business decisions through data extracts, queries, and analysis
At least 2 years of experience utilizing consumer data to drive insight into consumer behaviors and profiles
Demonstrated expertise in Microsoft Excel and Access
Experience with SAS & SQL
Analytical and quantitative approaches; logic and reasoning; attention to detail and self-auditing
Microsoft Excel (proficient in core capabilities, as well as, pivot tables, macros and analytical functions)
Microsoft Word and PowerPoint
SAS and SQL Coding
Relationship building, personal leadership, conflict management and negotiation
Meet established deadlines and work on multiple projects simultaneously
Effectively identify, approach and resolve problems
Embrace and/or initiate change; Adapt to new tools and processes
Communicate effectively in both written and verbal form; Productively interact with all levels of management and various individuals across the company
Push oneself to contribute, improve and excel

Customer Analytics Associate Resume Examples & Samples

Drafts background sections of project proposals and client reports as directed by Research Leader
Formats content for client presentations (reports, technical memoranda, posters, presentations, and manuscripts)
Performs basic data quality reviews
Support any system development and analytical projects
Process data quality changes
Support analysts and managers with other larger-scale database marketing projects
Performs basic data analysis and reporting

Senior Analyst, Customer Analytics Resume Examples & Samples

Partner closely with marketers and other teams across the organization to identify impactful business problems and translate them into structured analyses, actionable insights, and reports and dashboards
Manage multiple data sources, identify gaps in the data capture process and make suggestions on improvements/enhancements for data hygiene
Perform exploratory and predictive analytics, analyzing customer/prospect behavior patterns, using a combination of descriptive statistics, segmentation techniques, and predictive modeling to inform and impact business decisions
Create both standardized, automated reports as well as more in-depth analyses on customer behavior
Synthesize qualitative and quantitative customer data from multiple sources to develop comprehensive longitudinal views of customer behavior and attributes
Frame the right questions, write queries and perform ad-hoc analysis to support immediate business data needs supplemented with clear recommendations and next steps
Strong experience with techniques such as A/B testing, predictive modeling, acquisition and churn analysis, clustering, segmentation
Design, analyze, and interpret the results of experiments to test the validity of hypotheses around user acquisition and retention strategy
Master's degree in Economics, Statistics, Marketing, or Business Administration preferred
3-5 years of experience in data / customer analytics role, preferably in an omni-channel retail environment
Experience in SQL, PL/SQL or other programming languages
Experience with statistical software (ex. R, SAS, SPSS) to conduct statistical analyses (regression, multivariate testing, segmentation etc.)
Advanced knowledge of MS Office Suite and familiarity with business intelligence and reporting software (Business Objects). Knowledge of Tableau and Adobe Analytics/Omniture would be a plus
Experience with data visualization; creation of metrics reports and dashboard views
Ability to communicate complex concepts in a clear and concise manner to audiences from staff to senior executive level
Strong project management, time management, organizational and consultative skills, with ability to thrive in small team environment

Customer Analytics Manager Resume Examples & Samples

Develop and implement CRM strategies in conjunction with various stakeholders and overall corporate philosophy
Work closely with Revenue Management analysts/pricing, sales, operations, and IT to identify needs and manage CRM enhancement, while ensuring data integrity
Translate broader Revenue Management goals related to CRM into specific action items
Develop training methodologies for CRM and participate in training employees and the sales team in the use of CRM
Represent Signature Flight Support in CRM development across BBA; bring ideas and questions back to various stakeholders as needed
Participate on team to develop linked technologies to CRM (Loyalty, website, apps, third-party partners)
Develop a plan for increased field utilization of CRM database and training on changes
Streamline user views and dashboards to drive utilization and ease of information queries
Approve and prioritize CRM CMS’ (Change Management System) requests from across BBA business units
Manage “cases” that arise from users and customers within CRM and track, analyze, and recommend process improvements and/or additional user training
Develop training materials and communications to the field regarding changes to processes within CRM in coordination with the Director of Training
Work closely with Operations and Sales teams to develop offering within CRM to be an effective service tool to enhance the customer experience
Work closely with CRM administration and IT teams to add any required new fields in CRM
Collaborate with the Pricing Manager and CRM administration team to develop any process improvement ideas within CRM

Utilities Customer Analytics Resume Examples & Samples

Program Lead for Industry Value Team
Establish the program office for the Industry Value Teams for priority business segments with a focus on the creation of the industry strategy, offering and GTM core content
Define and manage the process for the mega deal origination by OU
Work with operation and IVT teams to schedule and define immersion sessions
Work with OU Analytics reads to define deal shape for core IVT offering
Work with OU lead to manage pipeline
Support GTM market activities for the industry value team for Products
Sales Origination & Business Development
Educate internal Accenture stakeholders about the IVT Team and offerings
Facilitate the development of “request for proposals” responses and contract development
Lead the development of businesses cases for further project sales as determined by the practice
Practice & Offering Management
Shape IVT assets to accelerate sales and delivery
Drive the analytics innovation agenda, including publishable thought leadership
Play an active role building a practice including capability development and recruiting
Identify and help bring into the practice talented individuals both internally from Accenture as well as externally
General management consulting skills
Demonstrated ability to lead complex programs
Develop deep understanding of IVT offerings
Commercial deal shaping
Client Delivery & Relationship Management
Minimum of 5 years of experience in Utilities Industry
Minimum of 4 years’ experience in the application of analytics in Customer Analytics, retail & customer operations, acquisition & retention of customers, customer cost-to-serve improvement
Minimum of 4 years’ experience in analytics solutions and modeling Customer Analytics problems, analytics and big data technologies
Minimum of 2 years of management consulting work
Meet travel requirements, up to 50%
Bachelor’s degree in quantitative discipline (Engineering, Economics, Statistics, Operations Research, Computer Science)
Experience with artificial intelligence and robotic process automation for transactional services
Exceptional presentation skills – ability to convey technology and business value propositions
Strong Data Management Technology background
Value based constructs

Manager Group Customer Analytics & Decisioning Resume Examples & Samples

Understanding of banking, insurance or financial services preferred
Understanding of the role of analytical marketers
Exposure to data management and analysis functions
Curiosity & a real passion for understanding “why?”
Creativity to see possibilities within the data & translate into decisions and actions for non-technical business users
Ability to visualise patterns arising out of data analysis and turn these into compelling stories

Director, Customer Analytics Resume Examples & Samples

Deeply understand Thomson Reuters Financial & Risk’s Trading propositions, their sub-components, functionalities, and value proposition to customers. Understand the nature of the relationships between our customers who act as trading partners on our trading venues. Create and maintain documentation that facilitates a deeper understanding by the entire customer analytics team
Deeply understand the nuances of our trading and messenger proposition related usage data, permissions data and financial data and how it can be used to inform decision making
Liaise with colleagues in Customer Proposition, Sales Strategy & Enablement, Market Development, and others to understand the most pertinent business questions and how answering these questions would impact organizational decision making
Personally mine data to extract actionable insights that help stakeholders improve business results. Influence stakeholders to take action based on compelling presentations of insights, implications, and recommendations
Partner with stakeholders to implement recommendations, and set up measurement strategy to track the impact of actions taken
Strong analytical skills and an ability to solve problems with data
Hands on data analytics skills, ability to personally pull and interrogate data from our Enterprise Data Warehouse and other disparate sources to answer key business questions
Strong business acumen and understanding of how analytics and insights support a large organisation. Ability to challenge stakeholders to refine their business questions and project proposals to be most useful
Strong research and documentation skills; Ability to collate and document information about product features, capabilities, commercials and data from colleagues throughout the organization. Ability to create clear documentation to inform others of this information on a regular basis
Strong interpersonal, relationship building, and influence skills; Ability to listen, empathize with a stake holder’s point of view, and tailor responses back appropriately. Ability to give and receive feedback in a respectful and productive manner. Ability to navigate and lead complex projects with multiple stakeholders who may have different points of view
Openness and willingness to learn about new aspects of our products & services, customer value propositions and advanced analytical approaches and continually update skills
Team player, willingness to partner well with colleagues in and out of the customer analytics team to complete projects and willing to promote other peoples work for the betterment of the organization when necessary
SQL and or R skills
Experience in the financial services industry with business-to-business preferred
Experience working in a B2B company with a complex product suite

Customer Analytics Manager Resume Examples & Samples

Customer Analytics: Develop customer profiles, prospects, channels, forecast and customer segmentation. Evolve a customer lifecycle model and promote the understanding of this model in the organization. Use existing models and suggest improvements based on new data sources
CRM Analytics: Will provide in-depth analysis of customer behavior including reasons for churn and descriptive profiling. Will be expected to generate reports from existing data and develop new insights from additional research as needed
Will lead an outside analytics resource (contractor) and interact with external suppliers and with internal resources and Information Technology teams. Will prepare, distribute and receive customer data files from suppliers following security guidelines
Bachelors degree, Graduate degree preferred in Marketing, Marketing Research, Mathematics, Statistics, Economics or Social Sciences
8-10 years experience in marketing, business analysis, customer analysis, or CRM
Will be highly skilled at using Spotfire, SPSS or other statistical software, and Microsoft Office
Strong ability to translate data and analytics into stories, insight, and actionable recommendations
Customer analytics experience supporting a commercial business
Total understanding of predictive modeling and analytics
Customer life time value and loyalty programs experience
Agile and able to work in organization with evolving capabilities

Director, Customer Analytics Resume Examples & Samples

Expertise in digital analytics
A proven leader with the ability to coach dynamic teams to succeed
Should possess a clear understanding of measurement challenges in the marketplace
Attention to detail, accuracy, and strong problem-solving skills are crucial
Team player with ability to consistently meet tight deadlines
Candidate must be a proactive thinker who can handle multiple projects at once
Demonstrated expertise in Microsoft Office applications including Excel, PowerPoint, Outlook, Word
Can inspire innovation by uncovering new problems and opportunities
Ability to foster a sense of team both within the function and with the broader Marketing organization
6 years of experience in a position directly managing teams
Incredible communicator with effortless storytelling and presentation skills; ability to think analytically and strategize to solve problems
Ability to understand how and why business users make decisions, and how data can enable them
Expert in manipulation, and accurate analysis of, complex, high volume, high dimensionality data from various sources
Deep knowledge and proficiency in web analytics tools (Google Analytics, Adobe Analytics, WebTrends, etc.) and understanding of tagging structures
Experience with Business Intelligence reporting tools (Business Objects, Cognos, Tableau, etc.) a must
Experience working with tools like Kantar, Comscore, EMarketer and others to glean insights and find relevant data points
Experience with progressive publishing tools, such as Chartbeat, Parsely, etc. and social listening tools
Beyond proficiency with these tools, must be able to teach executives, editors and others how to best use them to improve results; will advise on and acquire additional tools as needed
Experience with advanced analytics tools ( R ), data manipulation tools (SQL, Python) or visualization tools (Tableau)
Expertise with social media analytics, including reporting on creative for campaigns and posts
Solid understanding of revenue generation in digital environments, with an emphasis on the Internet advertising market and the technology behind it
Follows developments in aligned industries and marketplace trends
Solid quantitative aptitude and effective project management skills
Bachelor’s degree in a quantitative field: Business, Statistics, Economics, Mathematics preferred (but not required.)

Global Leader of Customer Analytics Resume Examples & Samples

Ensure alignment of data requirements and technologies with business objectives
Define architecture strategy and propose sourcing for Big Data and analytics technologies
Develop an evaluation scorecard to measure success of the Customer Analytics team
Sets the vision and strategy for Customer Analytics for the group and creates an execution plan to implement and execute the strategy
Analyzes business processes using proven frameworks, methodologies, and models for revenue/pricing management, process improvement, predictive maintenance, marketing data analytics and presents findings to stakeholders and executives
Enforces and improves the data governance process to build and preserve the one source of the truth
Product management, which includes building and maintaining the customer analytics project portfolio, requirements gathering, building and maintaining the business definitions and data dictionary. A successful candidate should excel at change management to ensure analytics proof of concepts and projects become actionable and part of doing business on a day to day basis. Successful execution of the projects will require socializing analytics throughout the group
Partners with senior leaders in all business units to execute analytics projects. Partnering with IT will be crucial for implementation
Perform market awareness for data and analytics solutions including with vendors and their labs to drive software evolution and anticipate new releases
Contribute to the definition of norms, standards, and best practices for BI, data, and analytics
Manage change to introduce new technology components and processes
Builds and maintains the Data Architecture road map and define / maintain the migration plan to reach the target within this domain
Coaches and develops team members and fosters a culture of collaboration, entrepreneurship, customer service, and creativity. Encourages team-members to think outside the box and enables them to generate new ideas and execute them
Predictive modelling: using data modelling and simulations to identify existing trends and future trends across different data sets
Business analysis: being able to generate business questions, analyze them, and translate them into data analysis problems
Data mining: able to find patterns in a variety of data sets, interpret results and find insights in data
Analytical and Strategic thinking: with little direction, create a roadmap to address strategic initiatives, fend of threats, and monetize opportunities
Ability to tell a story to senior leaders and other stakeholders that explains the analysis and recommendations
Ability to translate complex business problems to technology solutions and terms to data science teams
Executive presence and the ability to translate complex technology problems to business terms to the senior leadership team
Technical expertise
Hands-on experience writing complex ad-hoc SQL queries
Able to analyze and read software code in different programming languages
Creative thinker and the ability to create predictive models with code (SQL, R, or others)
Experience with 1 or more statistical and predictive modeling tools such as SAS, IBM SPSS, KnowledgeStudio, and RapidMiner
Expert knowledge of agile project methodologies, more specifically Scrum
Experience being a Product Owner in Agile environments

Intern, Digital Customer Analytics Resume Examples & Samples

Assists with overseeing all digital health reporting helping inform IT of website conversion and of the digital customer experience
Collects and distributes feedback from surveys across digital products to score our digital customer experience
Helps coordinate asset delivery for AB testing
Helps perform QA when new functionality is deployed to jetblue.com
Assists with ad-hoc requests for customer information by mining data and creating custom reports
Other duties as required
Recent graduate in the last two years with a Bachelor degree in Marketing, Business, Communications or related field
Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
Must possess a strong sense of urgency and be able to effectively manage deadlines
Strong team player with the ability to take initiative and work well independently
High attention to detail with the ability to think critically
Strong interpersonal skills, amicable and professional demeanor
Effective written, verbal and presentation skills
Proficient in using Microsoft Excel, PowerPoint, Outlook, Word
Able to provide official transcript and pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
One (1) year of marketing/promotional or project management experience
Previous administration, research and/or project management experience
Experience organizing/coordinating multiple projects while providing exceptional customer service
Interacting daily with people at different levels within the organization, including developing and maintaining ongoing relationships
Passionate about Airline industry
Knowledge of Microsoft Access, SQL and HTML
Potential need to work flexible hours and be available to respond on short-notice
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)

Customer Analytics Senior Associate Resume Examples & Samples

Project Management practices; customer experience analysis, including web analytics, customer segmentation analysis, contact center analysis, and marketing analytics
Analysis on a large dataset to solve business problems; hypotheses derivation and extraction of key insights from data with the understanding of business implication; and,
Analytical critical thinking skills, including the ability to quickly assimilate new information
Improve customer experience by applying critical thinking and data analysis skills in using ClickFox to identify customer journey improvements within and across contact channels
Lead analytics delivery by prioritizing analyses, develop tactical approaches, and manage analyst work streams
Present findings, review analytical insights and recommendations with client
Build client capabilities by establishing independent client user base via classroom training, focused mentoring, and ad hoc support; and,
Conduct live classroom training/coaching, perform data modeling, and understand Management Consulting practices

Manager Digital Customer Analytics Resume Examples & Samples

Oversees all digital health reporting helping inform IT of website conversion and of the digital customer experience
Administer surveys across digital products to score our digital customer experience and publish reporting to stakeholders outlining key themes and opportunities for improvement
Lead a team of developments on all analytics implementations and AB testing
Play a critical role in future design of JetBlue digital products and health monitoring
Partner with IT to design CRM and personalization framework for digital CRM applications
Respond to ad-hoc requests for customer information by mining data and creating custom reports
Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement
Bachelor’s degree in analytical or quantitative discipline
Five (5) years airline industry and/or analytical work experience
Knowledge of consumer behavior and marketing
Available for occasional overnight travel (10%)
Able to work flexible hours and be available for an emergency response on short notice
Must pass a ten (10) year background check and pre-employment drug test
Three (3) years’ experience working with SQL databases using SQL Server Management Studio or relevant querying tools
Thorough understanding of CRM and e-commerce
Demonstrated leadership and/or mentoring experiences
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Senior Modeler, Advanced Customer Analytics Resume Examples & Samples

Building predictive models
Leading the big-data approach to advanced analytics strategy
Working with and managing cross-functional teams to discover and develop actionable, high-impact data analytics
Developing advanced analytics solutions and platforms for individual customer outreach

Senior Analyst, Customer Analytics Resume Examples & Samples

Drives forward multiple customer, product or channel analytic projects that provide insights, guides strategy formulation, aids resource optimization and delivers best in class analytic solutions
Improve the effectiveness of customer acquisition, customer wallet share deepening, customer value management and customer retention
Develop, implement, monitor & evaluate analytic solutions that provide sizeable financial benefits to the organization
Independent development and ongoing evaluation of statistical models and tools, including; response, next best product, attrition, profitability, customer value, price elasticity, price simulator, pay-down, geo-maps, financial forecasts, channel optimization
Challenging competitive landscape and continued low interest environment
Minimum of four years proven and progressive analytic experience or equivalent, preferred in Customer, Product, Marketing, Channel or Risk analytics
Proven ability to analyze data, develop insights and recommend business strategy changes with associated financial benefits
Strong interpersonal skills and communication skills, both verbal & written
Strong team player and ability to support & supervise less experienced analysts both locally and offshore
Demonstrated ability to manage multiple analytical projects and communicate with Senior Management & Stakeholders
Financial Industry experience preferred
Knowledge of competition, products offered in the financial services industry, plus laws and regulations affecting their delivery
Strong PC literacy, specifically MS Excel, MS PowerPoint

Customer Analytics Manager Resume Examples & Samples

Delivers compelling customer insights and clear recommendations that materially improve the ability to achieve short and long term goals
Establishes weekly reporting dashboards that provide actionable customer insights for the CRM team and wider business
Works with the CRM team to develop/optimise customer lifecycle and marketing programs to drive longer term engagement and conversion
Drives the customer segmentation strategy and establishes an EU segmentation and measurement model
Develops a strong test and learn culture within the EU business and ensures that the testing insights & methodologies are aligned across the regions
Collaborates and builds relationships with leaders, business partners and peers to offer direction on analytical approach & methodologies, insight development and best practices as the global customer insights & analytics Centre of Excellence
Manages vendor/partners including SOWs and day to day work
Strong understanding of analytics, including segmentation and predictive modelling, working with consumer data
Understands how to leverage different internal and external sources of customer data
Ability to prepare business cases to support further investment in data analysis
Entrepreneurial; ability to drive forward with goals independently
Demonstrates positive behaviours; helps create a great culture, builds strong relationships and collaborates with business partners
Superior project management and organizational skills
Bachelor’s degree in Statistics, Analytics, Economics, Data Science or comparable. Master’s degree a plus
Experience in analytics, research, and/or data science
Experience working with external vendors and at least partially managing those relationships
Proficiency with statistical software (SPSS / SAS / SQL preferred)

Customer Analytics Manager, Data Specialist Resume Examples & Samples

Work with business stakeholders and colleagues across multiple teams to lead the exploration of data sources that are valuable for growth and retention strategies
Partner with business and technology stakeholders to fully understand the data, its strengths and weaknesses for specific analyses. Collaborate with them to discern valuable customer insights and validate and resolve data-related issues
Develop dashboards to visualize and automate the insight derived from analyses
Create underlying repeatable data frameworks across disparate data sources to power analyses
Partner with business stakeholders to develop new taxonomies and hierarchies as needed
Conceive of and operationalize data variables for statistical modeling purposes
Develop SQL scripts to enable regular refresh of useful datasets
Create ad-hoc reports, target lists and analytical frameworks and automate report / list generation
Evangelize the effective use of data-driven strategies across the organization
Advanced Oracle SQL programming skills
Prior experience in utilizing SQL for data exploration analysis
Experience in developing dashboards, preferably Tableau-based
Experience in cleansing, standardizing and integrating data from multiple sources as well as processing and synthesizing large data sets
Experience in utilizing and interpreting Web and Digital data
Experience with Business Intelligence tools such as Business Objects
Experience in documenting and presenting analysis findings to key stakeholders
Basic familiarity with multivariate statistics
Must be a team player, self motivated and extremely persistent. The person has to display a positive attitude towards learning and overcoming challenges; and possess strong analytical and problem-solving skills
Already possesses familiarity with Thomson Reuters data
Familiarity with Hadoop
Experience of working-in or supporting the financial industry sector
Strong verbal and written communications skills for someone with a technical background

Customer Analytics Manager Resume Examples & Samples

Advanced excel skills (e.g. expert at manipulating and presenting data)
Strong communication and influencing skills
Good project management
High energy, attitude of continual improvement and openness to change
Flexibility to travel occasionally to NYC / workshop locations (e.g. 4 times per year)

Manager of Customer Analytics Resume Examples & Samples

Team Management & Development while leading a team that leverages advanced analytical techniques to measure value and develop insights to improve customer communications
Provide recommendations on key strategic customer communications questions for the organization, based on in-depth market and data analyses
Mine customer data, customer research, and historical marketing data to develop deep, actionable insights
Present to leaders in the US Consumer Marketing Group as well as other business functions within Liberty Mutual
Works with Senior Management to set benchmarks and evaluate performance of Customer Communication campaigns & tactics
Utilizes 1st & 3rd party data to implement customized and triggered customer communications
Bachelor's degree or equivalent required with a focus in math, econ, stats or other quantitative field preferred
4-10 years’ experience in an analytics function preferably in a consumer/customer environment
Advanced proficiency in Excel, PowerPoint, and other statistical software packages such as SAS, Python, etc
Must have strong planning, organizational, analytical, decision-making skills
Expert knowledge of data sources, tools and business drivers
Knowledge of statistical techniques and predictive modeling
Prior experience mentoring and/or managing a team of analytics professionals would be a strength

Director, Customer Analytics Resume Examples & Samples

8+ years of related work experience and 5+ years in a management/people leader position
Must have significant data mining, analysis, and reporting experience, and some experience with IT project management
A successful candidate must also have a track record of strategic thinking and independent problem solving. Knowledge of pharmaceutical industry a plus
Expert-level skills in T SQL, Microsoft Excel, Microsoft Access and Microsoft Reporting Services (or similar reporting platform), as well as basic proficiency in Oracle and DB2 SQL
Skilled in financial reporting and profitability analysis, and comfortable learning and working with new business concepts and objectives

Customer Analytics Data Lead Resume Examples & Samples

As Customer Data Lead, supports CDO Organization’s key initiatives to advance Farmers’ Customer Analytic capabilities
Leads and supports Next-Gen Data and Business Intelligence experiments to evaluate technical/business fit and makes results-driven recommendations
Participates and supports cross-functional, hypothesis-driven exploratory analytics initiatives
Performs advanced analysis to answer key business questions and support CDO / executive stakeholder needs
Synthesizes data analysis results and recommendations into concise PowerPoint presentations
Minimum 4-5 years of experience in a technical Data Analyst role
Minimum 2-3 years of experience leading / supporting Customer data analytics
Experience leading/facilitating cross-functional team meetings
Experience managing multiple competing assignments & priorities
Experience working in a diverse Data Warehouse (DW) & Business Intelligence(BI) Team
Strong analytical skills; ability to read/write complex SQL queries to analyze data (must prove via technical assessment)
Ability to explain complex concepts / issues in simple terms
Strong Presentation (PowerPoint) skills
Quick learner, self-starter, organized, and detail oriented
Effective problem solver
Experience with relational & dimensional data models and concepts
Experience with SAS (Enterprise Miner & Text Miner a plus), R, and Python to perform advanced data analysis
Effective time and priority management
Hands-on experience working in a Big Data/Hadoop environment
Experience building/supporting a Customer Data Lake
Experience working with BI reporting & visualization tools - Business Objects, Tableau, SAS Enterprise Guide, etc
Exposure to ETL development - ability to read/follow ETL code (no coding required)

Lead, Capability & Customer Analytics Resume Examples & Samples

Minimum 2 years of experience in driving marketing and business decisions through data extracts, queries, and analysis
Expertise in Microsoft Excel
Strong experience in Data Mining Tools (SAS, SQL) and Adobe Analytics
Experience in retail, financial, digital, or operations analytics
Knowledge of: Credit card and retail channels (web, mobile, store)
Knowledge of: Concepts in marketing and finance or accounting
Knowledge of: Analytical and quantitative appraoches, logic and reasoning, prioritization skills, attention to detail and self-auditing
Knowledge of: Statistical Concepts, Data Mining Techniques, Multiple Programming Languages
Independent, Proactive, Curious: Ability to identify and self-start analtyic investigations relating to capabilities
Strong Skills in: Microsoft Office
Ability to: Build relationships, influence key partners, and manage conflict
Ability to: Communicate effectively in both written and verbal form, translating data analysis into everyday English
Ability to collaborate cross-functionally, comfortable interacting with all levels of management
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws

Manager Market & Customer Analytics Resume Examples & Samples

Performs multivariate analysis on data across EME markets (customer and agricultural market trends)
Provides website analytics and trends
Derives insights and synthesizes market intelligence on area of expertise in consistent reports to organization
Defines requirements for tools for effective communication/utilisation of customer insights across the business
Development of data analytics framework supporting business development in a multi-brand environment based on existing customer, finance and survey data as well as external data sources
Provides proactive development and continuous improvement of market and customer data analytics

Digital & Customer Analytics Manager Resume Examples & Samples

Building a foundation to quickly accelerate our digital analytics capabilities; provide recommendations on optimizing digital customer acquisition and engagement based on these learnings
Leveraging web analytics tools including CRM platform and social measurement to develop aggregate performance and insight reports/dashboards for review with marketing stakeholders
Creating and maintaining a framework for quantifying customer lifetime value and identifying the levers that impact key areas including spending per customer, frequency, and retention
Analyzing and reporting marketing results to optimize the impact of online and offline marketing and sales initiatives (offers/promotions, advertising, and digital initiatives) to drive revenue growth and achieve ROI goals
Leading internal and agency resources to create advanced and predictive models such as marketing mix, propensity to buy, attrition, and advanced targeting/profiling models; partnering with marketing teams to utilize output to optimize our marketing mix
Leading the development, implementation, and optimization of test and target programs
Leading end-to-end project work, including data collection (internal and syndicated sources), model development and execution, interpretation of model results, and engaging key business stakeholders
Managing and prioritizing work effectively to ensure internal deadlines, timetables, and approvals are met
Providing regular status reports and briefings to stakeholders and functional leadership teams
Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower
We get to mix it up! PC has offices in Addison and in downtown Chicago. Some of our roles will have the opportunity to work in the Chicago office full time, part time, or on occasion
We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!
We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service
Most importantly, Pampered Chef has a strong, proven history of bringing fun to cooking, creativity to recipes, and sharing to family and friends around the table

Director, Customer Analytics Resume Examples & Samples

20% Lead the Customer Analytics team in creating customer understanding based on advanced analytical methods
20% Provide leaders and business partners with actionable insights on customer value, needs and preferences through frequent, proactive communication as well as clear and concise presentations and reports
20% Consult business partners on the appropriate use of statistical and quantitative modeling and analysis techniques to inform their decision making processes
10% Build, lead and develop a team of analysts
10% Manage planning, design, development and implementation of analysis projects
10% Estimate resources and cost for analytic projects and manage project budgets
10% Initiate, evaluate, recommend and implement analytical best practices
Must be eighteen years of age
Must pass the Drug Test
Must pass pre-employment tests if applicable
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
Masters or Doctorate degree in Statistics, Industrial Engineering, Economics or equivalent
Previous experience managing and developing analytical teams
Previous retail or other relevant experience
Highly skilled in translating business questions / problems into analytical models
Excellent verbal and written communications skills at all levels; ability to communicate technical information to both technical and non-technical audiences
Expertise with statistical, econometric, and quantitative analysis techniques relevant to customer analytics (e.g., logistic regression, categorical analysis, discriminant analysis, clustering, etc.)
Thorough knowledge of quantitative theories and techniques and their role in the business context
Knowledgeable in the use of statistical programming software, especially SAS Proficient with PowerPoint and Excel

Senior Analyst, Customer Analytics Resume Examples & Samples

Knowledge of: Credit card and retail industries
Knowledge of: Analytical and quantitative approaches, logic and reasoning, prioritization skills, attention to detail and self-auditing
Ability to: Build relationships, influence key partners, and manage conflicy
Ability to: Communicate effectively in both written and verbal form across a variety of departments and personnel
Independent, Proactive, and Curious

Senior Analyst, Cobrand Customer Analytics Resume Examples & Samples

Knowledge of: Concepts in marketing, finance, and accounting
Knowledge of: Statistical Concepts, Data Mining Techniques, Multiple Programming Languages (including SQL and/or SAS experience extracting and modifying data
Independent, Practive, and Curious

Senior Analyst, Customer Analytics Resume Examples & Samples

Proactively identify and support implementation of improvements to data structures to increase efficiency and flexibility
Perform in-depth analysis of customer journey and customer experience strategies to address customer pain points and drive customer satisfaction
Innovatively and accurately interpret business needs and requirements to create value adding and business actionable outcomes from data analysis requests/studies
Minimum 2 years in a data analytics role preferably within the telecommunications industry
Advanced verbal and written communications skills
Strong presentation development and delivery skills
Motivated and highly adaptable with the ability to deliver results under pressure of multiple deadlines
In-depth knowledge of data warehousing tools and software (ORACLE, Teradata, SQL Server, Hadoop)
Tableau reporting skill is an asset

Senior Analyst Customer Analytics Resume Examples & Samples

Bachelor's degree in Statistics, Mathematics, Economics, Data Science or similar
Several years of experience working in an advanced analytics role OR a Master’s degree in one of these subjects and at least a year of work experience
Past experience in a role focused on customer insight, statistical modelling, or data science would be beneficial
Deep understanding of online marketing, preferably in a past or current role
Experience in the travel industry a bonus

Lead, Customer Analytics Resume Examples & Samples

Knowledge of: Statistical Concepts, Data Mining Techniques, Multiple Programming Languages (including SQL and/or SAS experience extracting and modifying data)
Knowledge of: CRM Marketing
Strong Skill in: Project Management
Strong Skills in: Stakeholder management, providing data driven insights
Ability to: Build relationships, influence key partners, and efffectively conduct conflict management and negotiation
Ability to: Meet established deadlines and work on multiple projects simultaneously
Ability to: Embrace and/or initiate change; Adapt to new tools and processes
Alliance Data participates in E-Verify

Product Owner for Real-time Customer Analytics Resume Examples & Samples

Own, plan, design and build market leading, innovative, profitable software
Work with agile Development Teams, Software Architects and User Interface Designers on realizing the Product in the role of the Product Owner
Execute topics from the product roadmap to develop and improve the product offering around Hybris Profile, with specific focus on big data processing and extensibility
Be the owner and representative of particular product modules
Work with other Product Managers and Software Architects to define the Product Vision, Product Backlog and Release Plan
Support the Lead Product Manager in defining roadmap items
Liaise and maintain regular interactions with other product teams within the CEC Line of Business to plan and execute product integrations
Create educational material and train internal staff
Have a good Understanding of the domain, market and competitors for Customer Analytics, Commerce and Marketing in general
Work with strategic partners to integrate and extend the capabilities into key verticals
Speak at Customer Analytics, Marketing and Commerce related occasions
University degree, e.g. Computer Science, Engineering, Economics or similar
Prior successful collaboration and/or leadership within cross-functional software engineering teams
Very good verbal and written English communication skills
Ideally you have a development background in Java or web applications
Experience with cloud services preferred
Technical understanding of latest software technologies, ideally including Java, JavaScript, Cloud Foundry, Kubernetes, noSQL databases
Thorough understanding of SaaS technologies as well as the entire software development lifecycle
Several years of product management experience, ideally in the area of e-commerce and/or analytics
Professional experience in software development, ideally with a focus on building APIs and services for the cloud

Customer Analytics Manager Resume Examples & Samples

Experience with analysis of marketing data
Experience with training of colleagues
Experiences with Maersk Line internal systems and data (FBR, YODA, BOXI, AFLS, GCSS, Case mgmt., etc.)

Analyst, Customer Analytics Resume Examples & Samples

Lead analysis of customer marketing initiatives. Continually monitor, track, and refresh analyses to measure success of key initiatives; conduct post-mortems and other operational analyses as needed
Based on analysis, develops reports, proposals for action or implementation plans as necessary and presents to management
Collaborate with manager and stakeholders to create and execute long-term marketing strategy, focusing on retaining customers, selling additional products, and driving actions that improve the customer experience
Partner with internal stakeholders on marketing campaigns - understand their information needs and challenges, set up and measure testing, and translate results into actionable analysis
Lead creation and presentation of monthly results reporting to senior management
Minimum 3-7 years related experience in analytic related roles
Experience using data tools (e.g. SAS Enterprise Guide, Excel, VBA, etc.)
Strong quantitative analysis, problem solving, and project management skills
Ability to present data, visually and verbally, to guide conversations with business managers
Proven track record of results delivery and strong attention to detail, evident in both oral and written communication skills

Customer Analytics Manager Resume Examples & Samples

You have a minimum experience of 6 years in analytics and data science
You have experience in a marketing or commercial environment (product, strategy, research)
Internal or external consulting experience preferred
You have experience in complex stakeholder management to achieve alignment around a common set of goals and influence business outcomes
You are proficient in advanced SQL &/or SAS

Instant Ink Senior Analyst Customer Analytics Resume Examples & Samples

Bachelor’s or Master’s degree in any of the following: Mathematics, Data Science, MBA, Marketing, Finance, Engineering, Economics or Science
6+ years of data analysis work experience, preferably in Direct Marketing
Significant experience in analyzing customer data using current state of practice quantitative techniques including (machine learning, text analytics...)
Familiarity with Big Data platforms is a plus
Highly motivated/self-starter with a sense of ownership, willingness to learn, and desire to succeed
Distinctive strategic and analytical capabilities. Demonstrated capacity to identify and communicate business insights from complex, data-driven business analysis
Demonstrated deep customer understanding and empathy in previous roles
Proven experience with advanced modeling techniques such as logistic regression, generalized linear models, decision trees, factor analysis, cluster analysis, survival analysis, etc
Experience using R, Python, SAS, or SPSS for data analysis. Familiarity with Qlikview and SiteCatalyst
Basic SQL proficiency preferred
Experience with A/B testing evaluation
Understanding of finance basics, especially Income Statement
Expert knowledge of marketing principles, practices, tactics and tools
Startup attitude and a passion for business innovation. Ability to work in new, fast-paced environments
Outstanding written/oral communication skills. Experience creating intuitive presentations of complex information. Fluent in English

Customer Analytics Manager Resume Examples & Samples

Demonstrate thought leadership when understanding end-to-end business objectives and develop appropriate analytical frameworks to facilitate achievement of objectives
Develop and maintain strong relationships with business stakeholders. Coordinate with other departments to develop, manage and execute programs based on analytic findings to drive growth and retention objectives
Develop visually compelling presentations that communicate the relevant insights to stakeholders in an easily consumable manner
Excellent analytical skills with a demonstrated ability to solve problems
Strong understanding of various statistical modelling and data analysis methodologies
Robust experience in data mining and SQL programming knowledge
Extensive experience in an analytics, strategy consulting, database marketing, or other quantitative role
A self-starter, with the ability to initiate and drive projects to completion and formulate problem solving hypotheses with minimal guidance
Experience in the financial services industry or business-to-business (B2B) organisation
Expertise in R or SAS for statistical modelling in a business setting

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