Manager, Customer Analytics Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the manager, customer analytics job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

N Hackett

Naomie

Hackett

194 Jordan Lakes

Chicago

+1 (555) 470 4127

194 Jordan Lakes

Chicago

Phone

p +1 (555) 470 4127

Experience Experience

New York, NY

Manager Customer Analytics

New York, NY

Turner-D'Amore

New York, NY

Manager Customer Analytics

Improve the effectiveness of customer acquisition, customer wallet share deepening, customer value management and customer retention
HSBC and industry evolution of distribution and channel strategies to lower cost emerging technology
Challenging competitive landscape and continued low interest environment
HSBC’s focus on Global Standards for the business
Drives forward multiple customer, product or channel analytic projects that provide insights, guides strategy formulation, aids resource optimization and delivers best in class analytic solutions
Assist the business evolve to being analytically driven, that uses analytical insight in key strategic decision making and supports an analytical test & learn culture
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues

Phoenix, AZ

Manager, Customer Analytics

Phoenix, AZ

Bernhard-Bechtelar

Phoenix, AZ

Manager, Customer Analytics

Stay up-to-date with industry trends and providing recommendations for testing into new and emerging technologies, vendors and trends
Demonstrated successful track record in managing high performing, highly technical and analytical teams and developing individuals
Oversee the validation, tracking and monitoring the performance of statistical models, and development of next-generation models
Comfort in working in fast moving and iterative-development environments
Knowledge of building and maintaining a set of predictive models in support of the Customer Intelligence and Personalization strategies is a plus
Help develop Enterprise Personalization and Data Mining solutions using the best practices and the latest developments in the industry
Conduct various analysis for data integrity and data lineage including maintaining key metrics and performance benchmarks for data hygiene

present

Houston, TX

Senior Manager, Customer Analytics

Houston, TX

Mayert-Spinka

present

Houston, TX

Senior Manager, Customer Analytics

present

Communicating with impact and credibility in the English Language
Lead the development and management of all CRM database marketing analytics, including but not limited to: client profiling, segmentation & trending, LTV modeling, survey universe identification. Partner with internal stakeholders to develop relevant strategic customer reporting and KPI’s and manage preparation and distribution of same
Collaborate and build relationships with leaders, business partners and peers to offer direction on analytical approach & methodologies, insight development and best practices as the global customer insights & analytics Center of Excellence
Ensure consistency and accuracy of data and insights. Liaise with analytical counterparts to share best practices and provide single view of customer
Manage Vendor partners including SOWs and day to day work.'
With IT, manage CRM customer database, including hygiene, auditing for accuracy & integration of new data elements supporting new marketing initiatives (online browsing behavior, data overlays, etc.)
Supervising 3 - 5 direct reports

Education Education

Bachelor’s Degree in Statistics

University of Arizona

Bachelor’s Degree in Statistics

Skills Skills

A passion for analytics
A customer driven mindset
Analytically anchored problem-solving skills
Ability to translate insights into actionable marketing strategies
Experience in driving productive collaboration
Consultative & influencing skills
Strong interpersonal skills
Excellent communication and presentation skills
Strong project management skills & a high attention to detail
Adaptability in terms of thinking both strategically & tactically

Create a Resume in Minutes

15 Manager, Customer Analytics resume templates

Read our complete resume writing guides

Manager, Customer Analytics Resume Examples & Samples

Advice: Works collaboratively with marketing & business partners to inform and understand marketing objectives. Supports those objectives through customer analysis, data-based insight & leveraging the specialized expertise of Decision Science
Delivery: Provides targeting, list management & campaign measurement expertise in support of marketing campaigns & customer experience research
Proactively provide analytical guidance to partners, based on understanding of their respective businesses, to enhance marketing strategy
Leverage Customer Analytics capabilities to build & deliver customer insights
Present insights to partners to drive strategic improvement
Apply customer analytics to deliver legendary customer experience & drive shareholder value
A customer driven mindset
Analytically anchored problem-solving skills
Ability to translate insights into actionable marketing strategies
Experience in driving productive collaboration
Consultative & influencing skills
Strong project management skills & a high attention to detail
Adaptability in terms of thinking both strategically & tactically
5+ years of relevant experience in marketing, consulting, analytics and/or financial services, ideally in an influencing or advisory capacity
Degree in science, engineering, business or quantitative discipline, preferably at a Master’s degree or above
Working knowledge of analytical tools (e.g. SAS) & marketing applications

Manager, Customer Analytics Resume Examples & Samples

Develop and direct a variety of fact-based analyses that aid Senior Management in making decisions relating to the creation or expansion of new or existing services
Responsible for developing and managing strong relationships with internal clients (business groups) and understanding their needs pertaining to marketing analytics and customer insights. Present results of analyses and recommendations senior managers and executives and collaborate with cross-functional business partners on key bank initiatives
Oversee the validation, tracking and monitoring the performance of statistical models, and development of next-generation models
5 years of relevant work experience
2 years of supervisory experience
In-depth knowledge of statistical tools (e.g., SAS, SPSS) and techniques (linear regression, time series analysis, factor analysis, cluster analysis etc.) used for modeling, segmentation, and in-depth data analysis
Experience in managing and overseeing offshore analytics vendors

Senior Manager Customer Analytics Resume Examples & Samples

Provide support across the Analytic and CVM/RBWM teams with proactive leadership, organization and participation in Employee Engagement activities
Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices
Promote an environment that supports diversity and reflects the HSBC brand
Bachelor’s degree required in business, statistics, economics, finance, information systems or operation research field. Master's level degree preferred
Excellent quantitative & analytical skills, including customer segmentation, statistical modeling, database marketing and portfolio management, plus knowledge of analytical methodologies for optimizing and evaluating analytic solutions
Proven problem solving, planning, project management and decision-making skills
Strong team leader, either direct reports or cross team leadership, and ability to support & supervise less experienced analysts both locally and offshore
Demonstrated ability to manage multiple analytical projects, develop project plans and communicate with Executive Management & Senior Stakeholders
Financial Industry experience required

Manager, Customer Analytics & Insights Resume Examples & Samples

Partner well with senior business leaders to address their most important customer-related issues
Partner well with others within the larger Customer Insights & Analytics team and within our partners’ orgs in order to successfully execute projects
Master’s degree from a top tier graduate school, preferably an MBA or in a quantitative field (Statistics, Finance, etc.)
At least 2 years of experience at a premier management consulting firm before or after graduate school
Communicate effectively with senior business leaders (in Marketing and in the Verticals)
Persuade them to act on your recommendations in order to generate a significant impact on business performance

Senior Manager, Customer Analytics Resume Examples & Samples

Introduces innovations that enable us to understand our customers better, and more efficiently
Lead the development and management of all CRM database marketing analytics, including but not limited to: client profiling, segmentation & trending, LTV modeling, survey universe identification. Partner with internal stakeholders to develop relevant strategic customer reporting and KPI’s and manage preparation and distribution of same
Collaborate and build relationships with leaders, business partners and peers to offer direction on analytical approach & methodologies, insight development and best practices as the global customer insights & analytics Center of Excellence
Ensure consistency and accuracy of data and insights. Liaise with analytical counterparts to share best practices and provide single view of customer
Manage Vendor partners including SOWs and day to day work.'
With IT, manage CRM customer database, including hygiene, auditing for accuracy & integration of new data elements supporting new marketing initiatives (online browsing behavior, data overlays, etc.)
Supervising 3 - 5 direct reports
Strong understanding of analytics, including segmentation and predictive modeling, working with consumer data
Skilled at articulating a business problem and context, defining analysis objectives & plan, and providing simple & compelling business recommendations
Possesses strong presentation skills
Communicates clearly, concisely, effectively across multiple levels within the organization
Story telling with data is essential
Demonstrates positive behaviors; helps create a great culture, builds strong relationships and collaborates with business partners
Manages multiple priorities well. Understands what’s most important, and gets it done quickly within the resources available
5-7 years’ experience in analytics, research, and/or data science
Strong proficiency with statistical software required (SPSS or SAS preferred)
Understanding of relational consumer databases; prior use of related applications required
Experience in multi-channel retail marketing preferred
Advanced proficiency in Microsoft Word, Excel, PowerPoint, Access

Manager Customer Analytics Resume Examples & Samples

Regulatory challenges and increasing need to dedicate time to Compliance & Regulatory work
HSBC and industry evolution of distribution and channel strategies to lower cost emerging technology
HSBC’s focus on Global Standards for the business
Minimum of six years proven and progressive analytic experience or equivalent, preferred in Customer, Product, Marketing, Digital ,Channel or Risk analytics
Master’s degree preferred / Bachelor’s degree required in business, statistics, economics, finance, information systems or operation research field
Proven problem solving, planning, project management and decision-making skills,
Demonstrated ability to manage multiple analytical projects, develop project plans and communicate with Senior Management & Stakeholders
Experience woking in Big Data Hadoop environment within current role, plus experience working with Campaign Management & CRM Real Time Decision Engine industry solutions
Strong knowledge and experience in SAS is required, preferred knowledge of SAS Visualization tool, plus working knowledge of SQL ad other Visualization tools
Financial Industry/Retail experience preferred

Group Manager, Customer Analytics Resume Examples & Samples

Experience developing and delivering customer performance metrics: customer value and loyalty modeling with techniques such as segmentation cluster analysis, churn, attrition and propensity models and lifetime value assessments
Preferred familiarity with either individual/end consumer or enterprise/business segmentation schemas (ideally, both types of schemas)
Manage a team of 1-3 plus management of contractors or vendor engagements
Support Global Marketing Organization and Business Units through multiple analytical disciplines and in partnership with cross functional teams such as IT

Senior Manager, Customer Analytics Resume Examples & Samples

Identify, analyze and interpret customer trends from large, complex data sets
Design experiments and use statistical techniques to determine factors that drive customer behavior
Develop, deploy and refine models that predict customer behavior – with a focus on customer retention
Most importantly, based on statistical analysis, experiments and models deploy solutions that substantially improve business results
Report business risks and results proactively and concisely to senior management
Strong proficiency in advanced statistical techniques (factor analysis, time series, survival analysis, Bayesian statistics,..)
Proven ability to develop and implement solutions that meaningfully impact business outcomes
Demonstrated creative problem solving and critical reasoning abilities
Skills to extract customer behavior from data, construct then prove meaningful and reasonable hypotheses
Ability to make correct judgment call with incomplete information
Work with people in different functions and of different background
Strong proficiency in SQL and MS Excel is required
Require ability with some or all of the following software SAS, R or Python
Established ability to communicate effectively and proactively
Ability to communicate using visual tools (i.e. PowerPoint, Tableau) is desirable

Senior Manager, Customer Analytics Resume Examples & Samples

5 years of experience in analytics
Experience with SAS , SQL and data visualization tools
High proficiency in Microsoft Office Excel and PowerPoint
5 years of experience in Financial Services, Consumer Products or other related Industries
Team leadership experience is essential (2+ years leading a team)
Legally authorized to work in US

Senior Manager, Customer Analytics Resume Examples & Samples

Derive, synthesize and present strategic and actionable insights from complex data mining and analyses
Manage and develop a team, as well as act as an advocate for initiatives to improve their workflow and engagement
Communicate critical business and/or customer intelligence risks and opportunities proactively and clearly to senior executives
Structure and analyze major business and customer questions through a hypotheses-driven approach
Lead through influence and work cross-functionally to understand key stakeholder needs
Prioritize multiple analytics requests based on action-ability and business impact
Partner closely with the Data Warehousing to optimize data integrity, systems and reporting capabilities
Work comfortably with ambiguity and in a fast-paced environment

Manager, Customer Analytics Resume Examples & Samples

Design, execute, and manage multiple customer analytic projects on various sales channels and customer touch points including but not limited to omnichannel, device, payment type, and marketing tactics. Work closely with internal business partners to apply insights to achieve business goals
Synthesize qualitative and quantitative customer data from multiple sources to develop comprehensive view of customer behavior and attributes. Collaborate with Advanced Analytics team to build forward-looking predictive models
Develop and manage production of customer reporting dashboard
Gain a thorough understanding of the customer data structure and manage relationship with the data systems teams across the organization to ensure data accuracy and coverage. Explore the most efficient ways to pull customer data
Support marketing tactics by providing strategic customer profiles and actionable insights based on customer analysis
Analyze the impact of mobile with a focus on cross-channel shopping behavior
Identify new ideas and opportunities for customer analytic projects
Interpret and present customer analysis to business stakeholders and senior/executive management and provide recommendations on how to leverage customer insights to create value. Evangelize customer-centric view of the business
Manage staff to successfully deliver on objectives
Identify, develop, and elevate talent by providing mentorship and coaching
BA/BS Degree in Marketing, Market Research, Psychology, Statistics, Mathematics, Economics, or related field preferred. Advanced degree strongly preferred
5+ years of experience in a quantitative analytics field, preferably customer or marketing analytics
2+ years of experience managing direct reports or leading teams with significant authority and responsibility
Proficiency in Microsoft Word, Excel and PowerPoint required
Proficiency in SQL required; experience with Tableau, SAS and Hadoop a plus
Familiarity with statistical models and significance testing; experience with predictive modelling or text analytics a plus
Experience managing complicated analytics projects from inception to completion; must have strong project management skills
Strong verbal and written communication skills and excellent PowerPoint skills with ability to tell a story with the data and make complicated ideas understandable to a broad audience
Strong analytic skills with inclination and ability to solve complex problems
Highly motivated self-starter. Candidate must be comfortable working independently to achieve a successful result with minimal guidance
Ability to confidently handle multiple projects simultaneously under tight deadlines
Proven ability to turn data-driven insights into business value
Possess strong organizational and time management skills, with attention to detail

Manager, Customer Analytics Resume Examples & Samples

[Segmentation] Work on the creation and maintenance of all aspects of customer segmentation. This will require working in the database (via SQL/SAS/similar) to identify logical/actionable customer segmentation and partnering with the development teams to ensure segments are easily available for analytics and marketing efforts
[Reporting] Create and distribute recurring reports that evaluate customer trends
[Efficiency/Consistency] Development of approaches, templates and tools that ensure a consistent approach in all customer segment reporting. Work with the IT group to ensure maximum efficiency in the report creation process and automation where possible
[Test Setup] Proactively suggest customer segment tests based on current trending
[Knowledge Base] Maintain accessible knowledge base and archive of past analyses facilitating trended results of customer population shifts
[Data Analysis] Analyze and organize the data available to the business. Inspect, clean, understand, and transform data while keeping the big picture of the business model in mind and analyze with focus and purpose to transform quality data into an asset
[Leadership]Development and management of 3 customer analysts, including training, prioritization, career development

Senior Manager, Customer Analytics Resume Examples & Samples

Analyze client, store and external market data to explain the drivers of business performance
Transform business questions into fact based analysis that delivers clear insights and actionable recommendations, with some examples including evaluation of new client acquisition and brand/category performance in total and across client segments
Partner with cross functional analytics teams to develop well-rounded perspective and bring insights together to tell a cohesive story and drive strategic decisions
Analyze client behavior and store data to guide localization strategy and marketing / merchandising initiatives
Design and evaluate controlled tests and store pilots to understand impact of new initiatives and guide fleet-wide implementation strategy
Provide perspective of Sephora’s business relative to total Prestige Beauty through market share analysis and reporting
Manage, coach and mentor junior team members
Comfortable performing complex analyses to generate data driven insight and recommendations
Exceptional problem solving and critical thinking skills
Proactive approach to data exploration and opportunity identification
Superb data analysis skills with ability to extract and interpret data from multiple sources
Ability to dig deep into details while keeping focus on the primary business question at hand
Ability to manage multiple projects simultaneously and prioritize workload without becoming overwhelmed
Strong communication skills, with ability to communicate complex topics in a simple way
Experience working on cross functionally driven initiatives
Entrepreneurial orientation, with ability to thrive in an environment with rapid change
High degree of initiative and optimism
Bachelor's degree with 5-7 years of experience in an analytical role and 1-2 years of managing direct reports
Experience with data mining, forecasting, and statistical analytics tools, such as SAS or SQL
Advanced Excel and Powerpoint skills
Experience with reporting, report automation, clustering, test/control measurement, pre/post analytics
Experience in retail and/or dotcom a plus
Experience with market measurement, such as Nielsen, IRI, NPD, a plus

Senior Manager, Customer Analytics Resume Examples & Samples

Collaborate with the Vice President and other directors within Customer Insights, GRC business unit leaders and experts to identify and prioritize opportunities and challenges for customer segments and/or lines of business; outlining the data required to fully evaluate customer characteristics and make informed business decisions for assigned projects; identifying internal sources of data to support research and analysis (e.g., existing customer data); identifying and acquiring external data (e.g., secondary research); and managing the coding and/or extraction of data to conduct thorough analysis
Collaborates with GRC leaders and assigned business partners to develop and implement strategy by developing and maintaining a close working relationship with GRC business unit leaders and key personnel; relaying data insights back to business unit leaders to influence business strategy; recommending ways to effectively and efficiently achieve P&L strategies and objectives; and composing reports and presentations to highlight findings and support business decisions
Follows-up to ensure strategies are thorough and effective by establishing metrics and collecting data to measure the impact of implemented strategies; ensuring all strategies have achieved their designed objective; collaborating with business unit leaders to discuss strategy successes and failures; providing continuous consultation to business unit leaders to guide and tweak business unit strategy through data insights; driving the execution of end market testing and end market learning; and driving the replication of successful strategies resulting from customer analytics
Focus on coaching and mentoring associates and external consultant and collaborating with peers to develop and advance company-wide initiatives and strategies; participating as a functional member of WK committees; and serving as a key business leader, thought leader, and a role model within the organization
Bachelor’s Degree in Statistics, Operations Research, Economics, Mathematics, Computer Science, Engineering, Technology or related field
A minimum of 5 years of work experience leveraging statistical modeling, database marketing and/or economic analysis to drive positive business outcomes, including
Advanced Degree in Statistics, Operations Research, Economics, Mathematics, Computer Science, Engineering, Technology or related field
Experienced in communicating business recommendations and influencing business partners
Experience in a Business to Business setting
Experience working in a fast-paced consultative role
Experience developing analysis to support Sales and Service
Able to work independently and able to handle multiple projects
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Manager, Customer Analytics Resume Examples & Samples

Manage the Customer Intelligence Big Data Platform’s data hygiene and business rules with cross functional teams
Conduct various analysis for data integrity and data lineage including maintaining key metrics and performance benchmarks for data hygiene
Create and maintain relationships with teams across the organization for updating the ever changing business logic and rules
Experience with demonstrating business values via PoC and promoting PoC to production
Create the foundation of data governance on Big Data Platform data and its usage
Create and manage the best in class data governance implemented with best practices
Prepare comprehensive documentation about data and its usage
Stay up-to-date with industry trends and providing recommendations for testing into new and emerging technologies, vendors and trends
Provide support for ad-hoc data support and analysis as required time to time
Manage cross functional team expectations and keep everyone on the same page
5+ years of experience in leading and executing data-driven customer analytics and marketing programs
3+ years of experience implementing customer segmentation strategies with the solid understanding of segmentation principles, methodologies and best practices
Prior experience building customer segments using data analytics is strongly preferred
Advanced relational database and SQL programming skills for data discovery, data preparation and analysis is required
Experience with Business Intelligence, Reporting and Visualization tools, Tableau experience is strongly preferred
Experience with Big Data Technologies is preferred
Solid understanding of interactive marketing principles and digital trends
Strong analytical reasoning skills
Intermediate programming or scripting skills: Java, JavaScript, Python or equivalent
Must be self-motivated and able to work both independently and with others
Excellent communication (written and oral), presentation and storytelling skills
Strong ability to collaborate with cross functional teams, working with internal business clients
Strong skills in time management and multitasking

Manager, Customer Analytics Resume Examples & Samples

Create Tableau dashboards that foster a customer centric view of Retail business with the ability to track longitudinal customer growth and drill down on KPI’s
Create, maintain and provide support and training on Tableau dashboards to the user community
Utilize SQL, Tableau and SAS (or other statistical tools) to develop data driven customer insights
Create visualizations and develop dashboards using Tableau, Excel or other BI tools like Micro strategy to provide analytical detail on customer, category, campaign and vendor performance
Develop, enhance, and/or execute approaches to analyze information relating to customer activity, including segment based analyses, migration analyses (movement of customers between segments), customer value changes, and customer activity
Participate and lead project teams that utilize customer behavior information in their marketing processes, including Merchandising, Loyalty and Promotional Planning

Manager, Customer Analytics Resume Examples & Samples

Manage the Customer Intelligence Big Data Platform integration with other projects across organization
Conduct various analysis, including maintaining key metrics and performance benchmarks
Provide Data and Analytics Strategy input throughout the design, development and deployment stages of the Customer Intelligence Platform
Lead the utilization of advanced Data Mining tools and analytics frameworks
Help develop Enterprise Personalization and Data Mining solutions using the best practices and the latest developments in the industry
Collaborate with Strategic Insights, Marketing, Sales and BI teams in the development and deployment of the predictive models across Digital Channels, Properties and Customer Intelligence Platforms
Knowledge of building and maintaining a set of predictive models in support of the Customer Intelligence and Personalization strategies is a plus
Collaborate with IT Infrastructure teams in monitoring and capacity planning of the environment ensuring ongoing stability
Manage customer team’s expectations and keep them updated
Prior experience conducting online and offline campaign performance measurement and post-campaign analysis, including defining key metrics and establishing benchmarks
Ability to interpret unstructured data sets such as web logs, network logs, chats or social media data
Understanding of the underlying Statistical, Machine Learning theory and Predictive Modeling Lifecycle is a plus
Production experience with Predictive Campaign Response models, including the use of Clickstream, Web Analytics or Display Advertising campaign data is a plus
Production experience implementing Lookalike and Clustering models for Customer Acquisition, Retention and Upsell is a plus
Experience with Hadoop Hive and Pig a plus
Experience with statistical reporting, modeling and quantitative analysis Base knowledge of statistical tools (R, SPSS, SAS) would be an asset
Strong analytical reasoning skills and ability to collaborate with cross functional teams, working with internal business clients
Superior communication skills; ability to communicate effectively with all levels of management and partners

Senior Manager, Customer Analytics Resume Examples & Samples

1) Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
2) Development and execution of customer analytics
8) Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

Senior Manager, Customer Analytics Resume Examples & Samples

Contribute to key business decisions by developing timely and actionable models and analysis to support product design, campaigns and other RD&I business activities
Manipulate multiple data sources across the Bank’s product lines to create an holistic customer view
Proactively identify new opportunities within the customer base (ie. sales and profitability trends, customer insights and trend analysis) and provide thought leadership on operationalizing these opportunities in the short-, medium-, and long-term
Development and execution of customer analytics
Reporting
At least 2 years of programing experience in at least one of the following: HTML, SAS, Python, Java, C, VBA, SQL, Tableau
3-5 years of work experience
Natural curiosity and desire to learn more and understand root cause of issues
Strong analytical and problem solving skills
Self-starter with self-discipline
Ability to handle ambiguity and unknowns
Quick learner, able to comprehend complex topics in short period of time
Ability to develop and execute strategies and projects, working independently and as part of a team
Flexibility to adapt and manage within a dynamic business environment
Good interpersonal skills, with the ability to negotiate and obtain consensus among key stakeholders
Proven ability to manage conflicting priorities/mandates/agendas as well as potential situations with strong differences of opinion
Excellent time management and organization skills and a proven ability to meet deadlines
Advanced user of Microsoft products including: Word, Excel, Access, and PowerPoint

Manager Customer Analytics Resume Examples & Samples

Lead/mentor a team of Senior Analysts
Collaborate with internal clients at various levels to facilitate and drive data and analysis requests
Contribute personally and support team players to leverage departmental data, analytics and root cause methodologies to identify and recommend cost, revenue and customer experience improvement opportunities
Proactively implement and support improvements to data structures to increase efficiency and flexibility
Lead in-depth analysis of customer interaction patterns across multiple service organizations to provide recommendations on customer experience improvement opportunities
Minimum 3-5 years in a data analytics role preferably within the telecommunications industry
Strong interpersonal, collaboration and leadership skills with a proven ability to create value for internal clients
Advanced verbal and written communications skills. Strong presentation development and delivery skills
Advanced SAS and SQL programming/query skills and in-depth knowledge SAS software
In-depth knowledge of visualization tools such as Tableau or SAS VA
Bachelor’s degree in Statistics or Computer Science or equivalent
Project or process certification or equivalent experience would be an asset

Manager, Customer Analytics Resume Examples & Samples

Quantitative (i.e. Engineering, Economics, Business Administration) bachelor degree required, MBA or other advanced degree preferred
Highly ambitious – seeks accountability in a challenging business environment and thrives on success in the marketplace through innovative problem solving
Proficiency with Tableau, Alteryx, Oracle, Netezza and Hive with expert command of SQL
Statistics background with command of SAS as a platform and the following specific concepts / techniques: price elasticity analysis, consumer demand modeling, CHAID, experimental design (DoE), regression (logistic and OLS), principal component and factor analysis, CHAID, time series analysis and forecasting
8+ years in Management Consulting, Analytics, Strategic Planning. Prior professional experience in Financial Services / Banking field a plus
Experience collaborating closely with business stakeholders, utilizing advanced analytic techniques to generate insights to inform key business decisions
Must be a clear communicator, capable of presenting analytic findings to small groups of senior-level business owners

Manager, Customer Analytics Resume Examples & Samples

Experience working in a data environment that is large and complex, typically referred to as Big Data
Experience in working to synthesize analytics results with market research for robust segmentation development
Interface regularly with senior team leaders and relevant stakeholders across the Adobe organization
Contribute to development and adoption of a “customer-centric” mindset across Adobe through analytical frameworks such as corporate and business unit customer segmentation – across individual, small business, and enterprise sectors
Identify growth opportunities for the business through the use of various analytical tools and techniques
Translate organizational goals and objectives to team and individual projects and deliverables
Be a domain expert for advanced customer analytics, segmentation, and targeting methodology in support of business unit objectives

Senior Manager, Customer Analytics Resume Examples & Samples

Develop and implement analytics and insights roadmap to advance customer LTV and segmentation, customer retention marketing strategies, cross-category propensity, product and UX, optimization and roadmap prioritization
Segment, prioritize, and socialize clearly distinctive customer segments based on demographics, purchasing behavior, lifestyle preferences, motivations and attitudinal insights
Partner with cross functional teams to leverage customer intelligence to drive and optimize web, mobile, and living room experiences
Provide an overall assessment of the business’ health by defining dashboards that synthesize and clearly communicate customer KPI's and life cycle trends
Be proficient synthesizing competitive intelligence, to survey the landscape and communicate relevant trends, opportunities and risks
Analyze and synthesize primary and secondary customer research, including focus groups, interviews, and surveys, to shape a deeper understanding of our customers
Support Marketing, Product Management, Design, Merchandising and Executive teams with ad-hoc customer insights needs
2 years of experience in web analytics
2 years of experience in marketing or campaign analytics
2 years in a direct-to-consumer Internet or eCommerce business
3 years of experience using a business intelligence (BI) tool (for example, Tableau) to create a report to specifications
Graduate degree in Statistics, Math, Economics or MBA from top school preferred
Experience and proficiency with SAS and/or R
Company Summary

Manager, Customer Analytics Resume Examples & Samples

70% - Analytics & Insights Delivery
Champion analytics and collaborate with internal clients at various levels to deliver actionable insights under tight deadlines
Innovatively and accurately interpret business needs and requirements to add value and drive actionable outcomes from data analysis requests/studies
Lead in-depth analysis of customer segmentation & customer behavior across multiple channels to provide recommendations on customer experience & marketing optimization opportunities
Deliver outcomes of analytics studies to executives via story-telling presentations and automated dashboards
20% - Thought-Partnership & Client Management
Build collaborative and productive relationships with clients by providing analytics-driven recommendations to achieve clients’ business objectives
Provide thought-partnership to clients to implement innovative analytics solutions
Leverage creative analytical thinking to ensure timely delivery of projects in ambiguous data environment
10% - Data & Analytics Innovation
Collaborate with data enablement & IT teams to build and automate new datasets and capabilities for the organization (e.g. cross-channel customer journey data, )
Minimum 3-5 years in a data analytics role (preferably within the telecommunications industry)
Advanced SAS and SQL programming/query skills and in-depth knowledge of visualization tools such as Tableau, SAS VA, Power BI, etc
Demonstrated ability to derive business-impacting insights from large datasets and to effectively communicate insights to stakeholders and executives
Creative problem solving skills and ability to deliver results under deadline pressures
Strong interpersonal and collaboration skills with a proven ability to establish lasting relationships with clients
Bachelor’s Degree (preferable in Statistics or Computer Science)

Manager, Customer Analytics Resume Examples & Samples

Develop and manage operational reporting to support managing and improving daily work
Interpret analytical needs and leverage data to support the achievement of organizational goals
Perform analysis to answer key business questions
Establish a measurement framework to support integrated management of Customer Service operations. Analyze performance and proactively develop recommendations for improvement
Act as a data storyteller, translating analytical work into easily-digestible analysis and actionable recommendations
Serve as a data liaison, translating between business needs and technical data requirements
Partner with Continuous Improvement team to convert data-driven insights into decisions and actions
Create, maintain, and insist on a workplace environment that promotes diversity, safety, fair and equal treatment of employees, open communications and the highest standards of ethical behavior
2 or more years of analytics experience required
2 or more years of experience in utility operations preferred
Statistical analysis
Data visualization
Business Objects (preferred)
Financial acumen
Excellent math skills
Exceptional problem solver
Strong attention to detail
Ability to not only point out what is not working, but also what is missing
Ability to gain credibility among peers and management leadership team
Curious and passionate about utilizing data to create business value
Approach problem solving with flexibility, diplomacy, and open-mindedness
Proactive self-starter, eager to collaborate and stay engaged
Creative, strategic thinker
Team player and strong collaborator