Customer Engineer Resume Samples
4.6
(100 votes) for
Customer Engineer Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the customer engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
ML
M Lakin
Makenna
Lakin
93516 Bogisich Lodge
San Francisco
CA
+1 (555) 124 8119
93516 Bogisich Lodge
San Francisco
CA
Phone
p
+1 (555) 124 8119
Experience
Experience
New York, NY
Customer Engineer
New York, NY
Larson-Mills
New York, NY
Customer Engineer
- Determines and develops approaches to assignments
- Achieves customer service objectives (eg. SOW, SLA, KPI, BCP) by contributing customer service information and recommendations and reviews; preparing and completing action plans; implementing service productivity, quality, and assurance world-class service standards; resolving problems; completing audits; determining system improvements; implementing change
- The Customer Engineer performs Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
- Can perform most retrofits on equipment. Assists in process issues
- Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers
- Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines
- Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime
Dallas, TX
Manager, Customer Engineer
Dallas, TX
Keeling LLC
Dallas, TX
Manager, Customer Engineer
- Establishing training and career development plans
- Drive continuous improvement of technical performance
- Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits
- Coaches and directs assigned CE’s. Is responsible for career planning, corrective action where necessary. Establishes objectives and performance reviews
- Executes escalation procedure
- Provides Sales - and Technical support
- Promotes quality improvement processes to
present
Chicago, IL
Senior Customer Engineer
Chicago, IL
Padberg and Sons
present
Chicago, IL
Senior Customer Engineer
present
- Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support
- Assist the customer in correctly applying remedies provided by remote support in a more general manner
- Hadoop fundamentals - HDFS, map-reduce concepts, how/why the entire thing works, etc
- Participate in 3rd party collaborations with leading Foundries and EDA tool providers
- Core hardening tasks with the aim of developing layout based training
- Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level
- Understand networking protocols and functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS)
Education
Education
Bachelor’s Degree in Supervision
Bachelor’s Degree in Supervision
Florida Atlantic University
Bachelor’s Degree in Supervision
Skills
Skills
- Detailed knowledge in reading wiring diagrams related to digital press equipment
- Basic networking, O/S, and troubleshooting knowledge
- Ability to communicate technical subjects, with excellent oral and written communication skills
- Data Analysis Skills, Highly proficient with Microsoft Excel
- Strong problem solving ability, tenacious
- Ability to take a bigger picture view point when dealing with detailed problems
- Able to perform routine preventative maintenance within established timeframes. Completes quality repairs
- Able to diagnose and resolve basic technical problems
- Self-starter, able to work autonomously with can do, positive attitude
- Basic skills in project management
15 Customer Engineer resume templates
Read our complete resume writing guides
1
Customer Engineer Resume Examples & Samples
- Associates (2-year) Degree in Engineering or equivalent experience in print industry, electronics and mechanical system troubleshooting is desired but not required
- Detailed knowledge in reading wiring diagrams related to digital press equipment
- Analyzing problems with non-functional electronic/mechanical equipment
- Preferably, experience in a high tech Field Service Environment
- Analysis, interpretation and communication of technical data
- Proficiency with a variety of standard and non-standard equipment and devices
- Knowledge and application of process control principles
- Demonstrated trouble shooting skills
- Ability to train others in technical processes and/or equipment maintenance
- Effective written/verbal communication and analytical skills
- Prioritizes and organizes own work
- Effective in a team environment as well as operating independently
- Experience in the print industry a plus
2
Nuage Customer Engineer Resume Examples & Samples
- The focus of the role will be the deployment of SDN solutions into customer's networks and data centers
- In this role you will be required to work in a consultative manner directly with customers, strategic partners, product line managers (PLM), Customer Support and R&D teams to deliver projects which may include the following responsibilities
- Delivering professional services to external customers, from the initial detailed solution design, through to implementation and customer acceptance customization, including solution design consultation, stand-alone and inter-operability testing, customer training and on-site support
- Delivery proof of concept initiatives in the pre-sales phases; including definition of scope and use cases, hands-on installation and testing with the customer
- Work closely with PLM and Support teams to manage solution issues and product evolution
- Develop and deliver customized workshops and technical training for customers
- The work is frequently on-site with customers, with travel a requirement (up to 50% of the time)
- Residency or having a valid work visa in the region where the job is posted is a requirement for this position
- · Expert knowledge of Software Defined Networking (SDN) engineering, concepts, service models (IaaS, PaaS, etc), deployment models, practical implementations, operations, security and future trends
- · Detailed knowledge of various hypervisor and virtualization technologies such as KVM, VMware ESXi, XEN, LXC, etc
- · Deployment and OSS integration experience with Cloud Management Systems (CMS) such as OpenStack, CloudStack, VMware vCloud Director, VMware vCloud Automation Center
- · ReSTful, SOAP, Web Services API Integration experience (OpenStack, CloudStack, Amazon EC2 and Amazon S3 for example)
- · Fluency in Linux Operating Systems (platform management, software repositories, network configuration) with demonstrable scripting capabilities in shell and python
- · Configuration and deployment of Linux bridging, Open vSwitch (OVS) and OpenFlow
- · Knowledge of IP Networking: IPv4 and IPv6, MP-BGP, ISIS, OSPF, MPLS - RSVP/LDP, Multicast - PIM/IGMP, GRE, VXLAN, VPLS/VPWS, IP VPN, QoS, Security
- · Data center network design (L2 and L3 topologies, multi-tier zones, server load balancing, multi-homing, firewalls, disaster recovery, etc)
- · Has experience delivering solutions in a DevOps environment and/or using agile or lean project delivery practices
- · Software development experience is an asset
- A desire to learn about new technologies and thrives when working in an environment where developing new leading edge solutions and resolving technical challenges is a daily reality
- "Make it happen" attitude, inventive, resourceful and flexible in a fast-paced, challenging and ever changing environment
- Always strives to deliver quality engineering outcomes and holds oneself to high professional standards
- Excellent verbal and written communication skills, including the ability to present complex technical solutions to customers in a clear and concise manner
3
Senior Customer Engineer Resume Examples & Samples
- Apply advanced and in-depth knowledge to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues around Pivotal HAWQ
- Contribute to the (internal and external) knowledge base
- Assist and mentor junior staff in team to resolve complex issues
- Escalate unresolved issues that require more in-depth knowledge to engineering in a timely manner
- Database fundamentals - Database concepts, SQL, queries, plans, joins
- Experience with Hadoop Based solutions, preferably Pivotal Hadoop OR Hortonworks Data Platform
- OS fundamentals - Linux, navigation, memory, swap, understanding ps, top, vmstat, iostat, file system, etc
- Database troubleshooting - client/server, query execution sequence, execution plan, log files
- Experience with in-memory processing and/or Hadoop desirable
- Strong communication skills and ability to work as part of a team
- Develop and enhance scripts to automate root cause analysis
- Experience in Data warehousing technologies (PostgresSQL/Teradata/Netezza)
- Knowledge of Python,C++/Java, Bash
4
Fiberlink Customer Engineer Resume Examples & Samples
- Help our technical support organization design and implement customer lifecycle management
- Work with our research and development organization to improve our product by providing feedback on customer needs and requirements
- Assist our sales executives to achieve successful customer engagements
- Strong hands-on experience with smartphones, tablets, and laptops in a business environment
- Strong desire to work in a fast-paced environment while playing the critical role of being the face of our company to our customers
- Previous experience supporting internal or external customers
- Ability to lead technical customer engagements via the phone, online webinars, and email
- The passion and ability to educate and train our customers on their new MDM solutions
- Ability to troubleshoot and work with internal development and engineers on behalf of the customers towards issue resolution
- Project management experience working on multiple simultaneous technical deployments
- Platform/Operating System knowledge of Windows, MAC, iOS, Android, and Blackberry
- Enterprise knowledge of Exchange, Lotus Traveler, Active Directory, Certificate Authorities, Networking, Proxy, and Blackberry Enterprise Server
- The design and system architecture skills to lay out end-to-end mobile device management solutions based on the customer’s operational requirements
- Configuration, integration, testing, and troubleshooting skills across the previously mentioned technical domains
5
Senior Customer Engineer Resume Examples & Samples
- Apply advanced and in-depth knowledge to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues around our PaaS platform
- Take ownership, manage and maintain up-to-date status on all supported requests
- Report and submit product defects in the bug tracking system
- Create and peer review new knowledgebase articles
- Provide weekend support on a rotation basis
- Flexible and adaptive to change
- Over 7 years of industry experience in technical support
- Bachelor’s degree in Computer Science or related field of studies
- Excellent interpersonal skills
- Strong knowledge in Linux, network administration is required
- Familiar with Ruby, Rails, GO and/or Java is preferred
- Familiar with AWS or other IaaS infrastructure is a plus
- Industry hands on development experience is a bonus
6
Senior Customer Engineer Resume Examples & Samples
- The Designated Support Engineer is the central point of contact for product related issues and manages the customer relationship from a technical support perspective. Provides proactive technical support and clearly communicates procedural and status updates in complex and often critical customer environments
- Understands the customer's technical environment through regular communication and business reviews. Develops support plans that recognize the customer's priorities, challenges, initiatives, and potential areas for improvement. Regularly reviews and provides guidance on upcoming product line features with customer. Provides regular status reports and outlines upgrade plans jointly with customer. Using independent judgment and technical expertise, they identify, document, and report issues with design, reliability, and maintenance issues
- In addition to their own advanced technical expertise, they have direct linkage into other key Pivotal organizations necessary for fast problem escalation, expedited resolution status, and to prioritize product defects and issues
- Critical Technical Knowledge: Depending on the customer's Pivotal product suite being supported, the Designated Support Engineer will have an architectural understanding of the customer's environment. This may include product components from the software or hardware offerings of Pivotal
- Technical Expertise in two or more Pivotal product suite areas
- Must have extensive industry related experience and understand the market and business trends of Pivotal in order to identify and anticipate problems. Demonstrates superior analytical and problem solving skills while managing critical and complex issues in high-pressure environments
- Works closely with engineering, product management, and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements, and industry best practices. Pivotal Proven Professional Certification desired
- Host a weekly meeting to review support cases and coordinate the required technical resources to expedite issue resolution. This service is known as Care Log Management
- Act as the customer advocate inside Pivotal, interfacing with remote support, product management, and engineering
- Identify patterns of repeating issues and suggests interventions
- Assist the customer in correctly applying remedies provided by remote support in a more general manner
- Assist the customer in coordinating support efforts
- Advise the customer on the correct assignment of roles and responsibilities when working with remote support
- Work with the customer to identify where additional targeted training by SME’s would be beneficial
- Other activates as needed
- OS fundamentals - Linux, navigation,memory, swap,understanding ps, top, vmstat, iostat, filesystem, etc
- Hadoop fundamentals - HDFS, map-reduce concepts, how/why the entire thing works, etc
- Software engineering experience (C/C++ and/or Python and/or Java)
- B.S. degree in Information Technology or Computer Science or equivalent
- 5 - 10 years of industry experience
- Self Motivated learning candidates also welcome
7
CS&S Customer Engineer Resume Examples & Samples
- Continually develop personal skills and experience
- Maintain up to date knowledge of all core Hitachi Data Systems products and services
- Take advantage of all types of available education material to broaden skills and develop areas of specialisation having agreed those areas with management
- Profound theoretical knowledge of products (hardware/software/network) and service procedures as well as all information provided (Alert/Tech Tech Tips/eSupport)
- Formal technical education or at least 3-5 years IT industry experience
- Well organised, adaptable and clear thinker
- Strong communication and interpersonal skills
- Willingness to accept responsibility and ownership
- Innovative, actively looking for solutions to problems
- Fluency in English and Danish
8
Customer Engineer Resume Examples & Samples
- Determines and develops approaches to assignments
- Leads field services and support projects requiring coordination with other functions, customers
- Solves a broad range of hardware and/ or software problems of varying scope and complexity
9
Manager, Customer Engineer Resume Examples & Samples
- Setting goals and controlling achievements
- Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
- Guides, influences and persuades others internally in related areas or externally
10
Customer Engineer Iv-cvd Resume Examples & Samples
- Ensures the correct revs of procedures and schematics. Identifies and corrects procedural issues. Applies global best practices to solve problems for their customer. Occasionally contributes to global best practices. Creates methodologies and procedures as necessary. Participates in patent processes/discussions and documents IP as appropriate
- Anticipates and responds to fab issues including communicating with CE’s in other locations. Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. Communicates findings to others and provides suggestions to improve checklists and procedures. Participates in customer meetings and escalations
- Within assigned scope, assist management in operation of site service business. Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance. Takes initiative to avoid and resolve customer problems. May occasionally initiate projects to drive down costs or increase uptime
11
Customer Engineer Resume Examples & Samples
- Maintains customer satisfaction by scheduling, conduct service, evaluating service, and method of service delivery and system while providing prompt service under requirement and problem-solving, resources; support other Customer Service Engineers (CE)
- Responsible for the service timelines according to customer’s requirements, SOW, KPI, SLA and quality of technical support enabling them to answer to customer’s enquiries
- Accomplishes customer service objectives by orienting, training, assigning, scheduling, coaching, and counseling other CEs; enforcing policies and procedures
- Achieves customer service objectives (eg. SOW, SLA, KPI, BCP) by contributing customer service information and recommendations and reviews; preparing and completing action plans; implementing service productivity, quality, and assurance world-class service standards; resolving problems; completing audits; determining system improvements; implementing change
- Coordinate and track of activities and coordinators’ performance against the customer SOW, SLA, KPI and other related objectives for the account assigned
- Deliver service plans through operational plans; studying existing conditions; determining needs to accomplish operational delivery; mapping solution; updating and modifying requirements and solutions; preparing cost estimate and budget
- Assist in formulate service action plan and schedule by determining specifications; coordinating and supervise contractors; comply with master schedules; coordinating and integrating requirement with all 3rd parties involved; updating cost estimates; aimed at sustaining and improving customers’ requirement
- Maintains Emerson’s products and systems by establishing and enforcing preventive and on-going maintenance, and testing programs; scheduling repair and corrective maintenance; coordinating shut-down and installations
- Maintains safe and healthy work environment by following, and enforcing standards and procedures; complying with the HSE code and legal regulations
- Assist all parties in cases of customer’s inquiries
- Assist in monitoring pricing levels and pricing strategies of labor, spare parts , maintenance service contracts and other service products
- Perform other work as maybe assigned by immediate superior
- Service Excellence, Goal-oriented, Good interpersonal skills, Self driven and can work under pressure
- Good communication, Delegation skills in English and local language
- Understand quality management, Process Improvement, Foster Teamwork, Giving Good Feedback
- Understand Emerson’s objective, customer requirements, products, services, operation and processes
- Bachelor’s degree in related Engineering or equivalent fields
- Computer Literate: MS Offices, MS Project, AutoCAD
- At least 2-3 years experience as Project Engineer, or Application Engineer; with at least 1-2 years as Service Engineer is a plus
12
Customer Engineer Power Resume Examples & Samples
- Carrying out commissioning, servicing and fault diagnosis of power products and equipment in accordance with service contracts
- Providing new opportunities for the Sales and Service divisions
- Providing written and oral service reports to customers
- Participation in after hours call out work
- To be successful in this role, you will need to have
- Electrician's License - Essential
- Tertiary qualifications in Electronics would be an advantage
- Experience in servicing UPS or Controls (PLC)
- Demonstrated experience working with 3 phase equipment would be seen as an advantage as would a strong working knowledge of DC systems
- Strong relationship development skills
- A professional presentation, self-motivation and a team-orientated approach
- A current drivers license
13
Customer Engineer Resume Examples & Samples
- English, Experienced
- Software Problem Solving & Debug, Advanced
- Effective Communications, Experienced
- Technical Troubleshooting, Advanced
- CompTIA A+, Experienced
- Microsoft Business Productivity Online Suite MS Office 365, Advanced
14
Customer Engineer Rep Resume Examples & Samples
- Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support
- Unleash your manual skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters. We’re talking Ethernet, Token-Ring, StarLAN, NetBIOS, X.25—the whole gamut
- Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen
- Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we're providing the best possible service
15
Customer Engineer Resume Examples & Samples
- Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
- Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
- Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
- Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
- Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
- May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
- Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
- Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited
16
Customer Engineer Resume Examples & Samples
- The Customer Engineer position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
- The Customer Engineer performs Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
- The Customer Engineer primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support
- The Customer Engineer provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level
- The Customer Engineer is responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary
- The Customer Engineer unnderstands and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures
- The Customer Engineer represents NCR in a manner that reflects positively on the image and reputation of the company
- The Customer Engineer verifies that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements
- The Customer Engineer analyses and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services
- The Customer Engineer responds to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation
- The Customer Engineer is responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management
- The Customer Engineer is responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases
- The Customer Engineer may require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas
- The Customer Engineer is responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
- The Customer Engineer is responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
- High School Diploma or equivalent 1-3 years of related experience
- Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products Systems Architecture (e.g., Client/server architecture, Web based systems) Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call Database management systems (e.g., SQL interfaces, remote data) Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)
- Associate’s Degree preferred
- 3+ years of related experience
17
Customer Engineer Resume Examples & Samples
- Installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
- Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
- Working on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
- Assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
- Responding to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
- Building working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
- Accurate and prompt reporting of calls and activity, as well as other reporting as required;tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
- Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
18
Customer Engineer Resume Examples & Samples
- To perform homologation and evaluation of products belonging to Fixed Networks Division as GPON NGPON2, G.FAST, Vectoring, VPlus, copper and fiber technologies
- Facing customers in their premises during test activities
- Develop DEMOS of new FN technology
- Develop/Building of solutions for customers
- Develop of related documentation as MoPs, HLD, LLD, test protocols and integration documentation
- Development of test scenarios and test topologies according to the customer requirements
- Escalation and support requesting for investigation of issues found during those activities
- Integration of FN Equipment into the customers' networks
- 1) Bachelor degree or higher in Telecommunication Technologies
- 2) Good knowledge and desirable experience of FN Equipment as
- 1) Teamwork, leadership, proactive
- 2) Self learning/Self-driven
- 3) Traveling Availability in all countries in LAT region
19
Nuage Customer Engineer Resume Examples & Samples
- The focus of the role will be the deployment of SDN solutions based on the Nuage Networks product portfolio into customer’s networks and data centers
- Delivery proof of concept initiatives based on Nuage solutions in the pre-sales phases; including definition of scope and use cases, hands-on installation and testing with the customer
- Expert knowledge of Software Defined Networking (SDN) engineering, concepts, service models (IaaS, PaaS, etc), deployment models, practical implementations, operations, security and future trends
- Detailed knowledge of various hypervisor and virtualization technologies such as KVM, VMware ESXi, XEN, LXC, etc
- Deployment and OSS integration experience with Cloud Management Systems (CMS) such as OpenStack, CloudStack, VMware vCloud Director, VMware vCloud Automation Center
- ReSTful, SOAP, Web Services API Integration experience (OpenStack, CloudStack, Amazon EC2 and Amazon S3 for example)
- Fluency in Linux Operating Systems (platform management, software repositories, network configuration) with demonstrable scripting capabilities in shell and python
- Configuration and deployment of Linux bridging, Open vSwitch (OVS) and OpenFlow
- Knowledge of IP Networking: IPv4 and IPv6, MP-BGP, ISIS, OSPF, MPLS – RSVP/LDP, Multicast – PIM/IGMP, GRE, VXLAN, VPLS/VPWS, IP VPN, QoS, Security
- Data center network design (L2 and L3 topologies, multi-tier zones, server load balancing, multi-homing, firewalls, disaster recovery, etc)
- Has experience delivering solutions in a DevOps environment and/or using agile or lean project delivery practices
- Software development experience is an asset
- “Make it happen” attitude, inventive, resourceful and flexible in a fast-paced, challenging and ever changing environment
20
IP Customer Engineer Resume Examples & Samples
- 2) Problem Management
- Customer care with honest, positive attitude
- Good at English and Japanese for customer communication
- Network problem analysis/resolving skills under pressure
- Hands-on experience on commercial routing/switching/MPLS network (carrier or ISP)
- College degree or equivalent
- Solaris knowledge/experience is plus
- ANRS/CCNA/JNCIA/TCSE is plus
21
Customer Engineer Resume Examples & Samples
- Effective Communications, Advanced
- PC/Workstation Hardware, Advanced
- Desk-side Software Support (DSS),Advanced
22
Customer Engineer High Cost Resume Examples & Samples
- Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and customer unit repair
- Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes
- Achieve average work order sales and productivity standards
- Adhere to current policies and procedures
- Keep up-to-date on retail products, current technologies and service certifications required by ASP partners
23
Customer Engineer Senior Resume Examples & Samples
- Position responsible for maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
- Accurate and timely completion of all documentation required, much of which is customized to specific requirements
- Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
- Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
- Responsible for accurate and promp
24
Customer Engineer Resume Examples & Samples
- Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment
- Understand and utilize technical manuals and support resources
- Complete all service system transactions accurately
- Maintain a clean and organized work area
- Perform other duties and tasks as assigned
25
Customer Engineer Resume Examples & Samples
- Required Skills
- A+ strongly desired
- Valid Driver’s license & insurance required (must clear MVR) - 800 to 900 miles per week estimate
26
Customer Engineer Resume Examples & Samples
- PC/Workstation Hardware,Advanced, Microsoft Surface experience required
- PC/Workstation Software,Advanced
- Experience with Windows 10 and Office 365 is also required
27
Customer Engineer Resume Examples & Samples
- Trade floor experience (Market Data applications such as Bloomberg, Reuters, TradeWeb, Matlab, Excel Add Ins, ect.)
- Working knowledge in MS Windows & OS X based environment (Win 7/10 & Apple/Mac experience - PC/Laptop/Mobile Devices and tablets)
- Working experience in the financial industry
- 80% of the candidate getting hired is PERSONALITY.. just an FYI
- Drives Speed and Discipline,Advanced
- Problem Solving,Advanced
- Software Installation and Support,Advanced
- Windows 7,Advanced
- Deskside Support Services Delivery & Support,Advanced
- Apple Workstation Support,Experienced
- Apple Tablet Support,Experienced
- Knowledge of financial applications a plus
- Working knowledge in MS Windows & OS X based environment
28
Customer Engineer Resume Examples & Samples
- DELL Servers, Install/Support,Experienced
- EMC VNX,Experienced
- EMC Datadomain,Experienced
29
Customer Engineer Resume Examples & Samples
- Provide first-line customer communication for technical matters, ensuring day-to-day execution to the scope of contracts and customer commitments
- Acts as best point of contact for technical customer requests
- Handles daily technical customer requests over email, chat or phone across all customer journeys
- Manages administrative work related to knowledge base maintenance for technical elements
- Focus and contribute to the continuous improvement of both general work routines and formal procedures
- To work together and communicate effectively with all departments in order to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations, plan changes, delays, cost overruns, safety and environmental issues, etc
- Own, manage and record all customer issues in a systematic way, using available tools
- Manage requests and claims from the customer related to the operation and maintenance of the wind farms, and report activities of the Service Department
- Assist with customer communication when installing new it-solutions in wind turbines
- Project manage customer IT solutions internally and externally
- Setup of technical customer information platform
- Ensure customer communication on new and existing projects
- Convert advanced technical communication into customer information
30
Quality Customer Engineer Resume Examples & Samples
- Review the process of new Bought-Out Parts (BOP) with the support and the co-operation of the Advanced Supplier Quality (ASQ) Engineer and/or the Program Quality Engineer
- Manage the process audits of existing Bought-Out Parts (BOP) where the parts are the subject of a problem solving action. Manage supplier's action
- Consolidate required supplier quality indicators for his plant and communicate them to the SQA Manager
- Initiate and validate corrective and preventive actions with the suppliers for immediate containment actions
- Manage supplier progress plans in co-operation with the plant buyers
- Notify formally suppliers of their self certification status in co-operation with the plant buyer
- Approve Production Part Approval Process (PPAP), only after acceptance by the Program Quality Engineer and the plant quality department
- Approve ASQ program transition document and help compile 'lessons learnt'
- Minimum 3 years experience as an SQA in an industrial environment
- International mind set, overseas experience a plus
31
Customer Engineer Resume Examples & Samples
- High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
- High level of personal integrity; Support and promote teamwork and cooperative effort
- Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
- Previous experience in NCR or similar equipment is a plus
32
Customer Engineer Resume Examples & Samples
- Fulfilling customer needs according to a project plan and documented requirements after new systems/solutions are implemented
- Successfully complete configuration and/or implementation activities assigned by others, with assistance or oversight from other team members, in a moderately complex environment
- Complexity is defined by project scope (number of modules and site count for a single project), and level of risk. An example of a moderately complex project is implementation of 1-5 customer sites with Aloha’s core POS product and 2 add on modules
- Responsible for working with internal organizations to resolve issues
- Works as a member of a team to properly configure solution to meet customer needs. This may include site preparation, equipment staging, software configuration, and actual site conversion and installation of hardware and software
- Work with existing customers on support and technical troubleshooting calls
- Identify and qualify account opportunities
- Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support
- Provide installation, maintenance and repairs on POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region
- Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures
- Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements
- Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services
- Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation
- May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports; Conducts work at customer site(s), local NCR offices, or in a virtual environment
33
Manager, Customer Engineer Resume Examples & Samples
- Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability
- Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor
- Executes escalation procedure
34
Display Manager, Customer Engineer Resume Examples & Samples
- Communication of business progress and all related action
- Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required
- Achieves guaranteed up time and other parameters as sold to customers
- Empower the work force. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions
- Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
35
Spectroscopy Customer Engineer Resume Examples & Samples
- Bachelor or above degree in Chemistry, Analytical Chemistry, Bio-chemistry, electro-mechanical or related discipline
- Experience of AA、ICPOES、ICPMS instruments operation and method development; familiar with instrument hardware configuration
- With 3 years above work experiences in related field
- Excellent background knowledge of atom spectrometry
- Good presentation and documentation skill
- Fluent in English and Chinese
36
Customer Engineer Resume Examples & Samples
- Degree/Diploma in Electronics/ Computers
- Good Knowledge of Microsoft Products
- 3 to 5 Years’ Experience in Supporting NCR ATM’s
- Commitment to Characteristics including customer focus, self-motivation, diplomacy, creativity, flexibility, IT literacy, strong communications skills, team working skills, adherence to company policies and processes, ability to work with various groups, ability to address ambiguous and missing requirements, fluency in English
37
Manager, Customer Engineer Resume Examples & Samples
- Works on technical customer inquires. Conducts customer trainings. Creates and maintains good customer relationships. Completes on time all documentation and reports
- Coaches and directs assigned CE’s. Is responsible for career planning, corrective action where necessary. Establishes objectives and performance reviews
- Completes on time all required management reporting for the area. Coordinates and plans the availability and workload of all CE’s in the area for the mid term. Identifies and submits requests for additional manpower requirements in case of holidays, etc., of CE’s in the area
- Assures reporting and follow up of existing procedures by all CE’s in the area. Responsible/owner for the coordination of projects to CE’s in the area
- Knowledge and active support of business plan. Maintains regular communication with Regional Office and Technical Support. Acts as focal point for all service related issues in the area
- Conducts and runs customer meetings. Supports Customer Engineers in the area
- Provides Sales - and Technical support
- Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions
- Demonstrates understanding and application of guidelines, procedures and processes in own job family
38
Customer Engineer Resume Examples & Samples
- Active Directory User Management Tools
- Imaging PCs using SCCM
- Troubleshooting Network Shared drives
- Troubleshooting and configuring Outlook
39
Customer Engineer Resume Examples & Samples
- Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems
- Installs and optimizes HW/SW/Networking product and configurations
- Performs diagnostics and resolves product performance problems
- Ensures customer satisfaction by preventative maintenance and configurations which may impact product performance
- Needs a thorough understanding of Windows 7 and PC hardware
- Responsibilities include troubleshooting and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects
- Should be well organized and have good communication skills as he/she will be interfacing directly with the customer in certain cases
- Installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems
- Installs and optimizes HW/SW/Networking product and configurations at customer sites
- Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
- Proficient in troubleshooting Windows XP, standard MS applications, and HP hardware
- Strong hardware and software installation and support experience
- Ability to install, test and troubleshoot computers and peripherals
- Perform configurations and Break/Fix in a PC configuration and setup environment
- Process daily tickets to meet or exceed SLA’s
- Work will include troubleshooting, hot swaps and asset tracking tasks
- Some level of Apple Macintosh experience is REQUIRED
- PC/laptop Hardware and software, Advanced
- Hardware installation, diagnostics and support, Experienced
- Windows 7, Advanced
- Provide upgrade and support operations for branch and corporate applications
- Anticipates the needs of clients and acts accordingly
- Maintain knowledge of current and new technologies. Seek opportunities to learn new skills
- Will be expected to be able to research problems and products when necessary
- Provide on premise support for projects and other support teams where needed
- Support and maintenance of inventory and asset management processes and procedures
- Understanding of or experience with imaging and diagnostic tools
- Ability to multi-task and mange time efficiently
- Ability to work as part of a team
40
Customer Engineer Resume Examples & Samples
- Integrate technical knowledge and business understanding to create. solutions for customers
- Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents
- Apply HP solutions to meet highly complex customer needs
- Provide technical consulting during contract renewal discussions
- Lead Customer Expectation management as part of escalation process
- Lead cross-team or large programs/projects
- Coach or guide junior consultants
- Thorough knowledge of HP products and services offerings, HP organization, competition, third party products and market trends
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
- Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
41
Customer Engineer Resume Examples & Samples
- Build working relationships with customers and develop informal communication channels with customer account at the local level
- Represents NCR in a manner that reflects positively on the image and reputation of the company
- Performs periodic preventative maintenance on assigned products
- Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
- Graduate in Information Technology or related discipline
- 2-4 years of Hardware/software troubleshooting experience
- Must be willing to work over weekends
42
Customer Engineer Resume Examples & Samples
- Provide installation, maintenance and repairs on POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/regions
- Provide continuity of customer operations and high levels of customer satisfaction
- Provide repair of field units sent in for service. Including Scanner/Scales and hand held scanners. Some board level repair is needed
43
Customer Engineer Resume Examples & Samples
- Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.)
- Wield your manual skills and perform work on products like POS systems, kiosks, and workstations
- Assist in site preparation, including installation of cable, staging of equipment, and testing of equipment
- Be a guardian of all NCR assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you’ll maintain stellar records and an appropriate parts inventory
- Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service
44
Senior Customer Engineer of Linux Resume Examples & Samples
- Proficient in coding with C/C++, and experience in assembly
- Good knowledge of Linux/Android OS, multi-thread, data structures and basic algorithms
- Professional in Linux/Android AUDIO including audio framework, HAL, policy manager, audio flinger and ALSA etc
- Professional in audio theory concept, hardware architecture and multi audio source solution
- Professional in ECNR and related debugging and tuning
- Strong debugging and troubleshooting ability with sufficient tools (e.g. GDB, JTAG-Debugger)
- Experiences in software design and implementation
- Solid background in developing with an Open Source mind-set
- Experience using software management systems (e.g. GIT, P4, GERRIT)
- Active and skillful documentation writing
- Familiar with Linux framework and Linux build system such as YOCTO or BuildRoot
- Familiar with AGL/Genivi and related components
- Prior experience with Qualcomm MSM software platforms is a big plus - Experience in ECNR tuning align with BT/modem phone - Technical Lead Project abilities
45
Gnss / Location SW Customer Engineer Resume Examples & Samples
- 5+ years' experience required in the following areas
- Real-time embedded systems operation
- Debugging skills in real-time embedded environment. Linux/Android OS knowledge is preferred
- C/C++/Java
- GNSS (GPS/GLONASS/BEIDOU positioning fundamentals) and sensors is preferred
46
ad SW Customer Engineer Resume Examples & Samples
- 11ad specification
- Real-time embedded operation systems
- Debugging skills in real-time embedded environment and Linux/Android driver
47
Customer Engineer Resume Examples & Samples
- 2-3 years' of professional work experience in the following areas
- Board level RF/baseband digital circuit design
- Customer design issue and author white papers and application notes that detail those issues
- Failure analysis and work with customers on identifying design, manufacturing and ATE related issues
- Board level debug and lab skills with a spectrum analyzer, network analyzer and VSA
48
Customer Engineer Resume Examples & Samples
- Responsible for accurate and prompt reporting of calls and activity, as well
- Diploma or Degree in IT or Hardware Engineering or Electronics
- Must have 4-5 years relevant experience in installing, troubleshooting, maintaining, repairing and testing ATM or Point of Sale (POS) or Electronic Fund Transfer Point of Sale (EFTPOS) machines
- Should have excellent communication and customer relations skills
- Australian citizens or Australian Permanent Resident holder need only apply
49
Customer Engineer Rep Resume Examples & Samples
- 0-1 years of related experience
- Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
- Experience in PC Hardware Maintenance and support
- ITE or Polytechnic in Electronics and Communications Engineering
- Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
- Excellent interpersonal skills/customer relationship skills required
- CCNA preferred
50
Field Customer Engineer Resume Examples & Samples
- Primary: Provide Level 1 through Level 3 remote and on-site technical support to troubleshoot and resolve hardware and software issues on F5 devices
- Secondary: On occasion provide initial installation of F5 devices into customer environments
- Proactively and effectively communicate status, plan-of-action, and resolution of issues
- Provides F5 customers and partners with a consistently high-quality support experience
- Participate in on-going training with F5 products and related technologies
- Effectively manage case escalations to engineering teams while maintaining customer communication
- Manage multiple cases and prioritize them based upon customer and business needs
- Follow standards-based processes defined in F5’s Quality Management System (QMS)
- Being flexible in work hours and being able to work effectively on-site at customer’s locations
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
- Layer 4-7 Application Knowledge: HTTP, DNS, FTP, SSL
- Intermediate to advanced knowledge of TCP/IP and UDP
- Experience in troubleshooting client/server issues
- Experience in using sniffer technologies or packet tracing technologies such as WireShark, Ethereal, TCP dump, etc
- VLANs and Routing (Layer 2 + 3)
- Ability to troubleshoot and solve technical problems down to the packet level
- At least one UNIX variant: Linux, BSD, Solaris, HU/UX, etc
- Proficiency with Windows NT, 2000, XP, or 2003
- VLAN – setup and implantation
- Able to work with moderate supervision and data center environments
- Proven track record in a team environment
- Experience with CRM ticketing system preferred
- Analytical thinker with strong attention to detail
- Self-motivated and flexible
- Solid interpersonal and communication skills
- Must be able to articulate complex technical information to customers with varying skill levels
- Minimum 3-4 years’ experience in a technical support role, working with relevant technologies
- Support experience with corporate customers in production environments preferred
- BA/BS degree or equivalent experience preferred
- CCNP, CCIE, or mid to high level systems administration/security certifications a strong plus
51
Customer Engineer Senior Resume Examples & Samples
- Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
- Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region
- Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary
- Represent NCR in a manner that reflects positively on the image and reputation of the company
- Respond to a customer call, which will include problem identification
52
Senior Customer Engineer Resume Examples & Samples
- Responsible for installation of new customer equipment and resolution of associated problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements
- Required to perform remedial maintenance work on products of low to medium complexity, specifically retail/POS and Financial/ATM products
- Performs periodic preventative maintenance on assigned products, when required; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's/SCO’s/ACO’s and or within financial institution
- Diploma or Degree in IT or Electronics or Hardware Engineering
- 5-8 years relevant experience in installing, maintaining, repairing and testing Point of Sale(POS) / Electronics Fund Transfer Point of Sale (EFTPOS) / ATM machines
- Should possess excellent communications and customer relationship skills
- Australian citizens or Permanent Resident holders need only apply. Expatriates in AUS please excuse
53
Customer Engineer Resume Examples & Samples
- Deliver Imagination IP products to our customers and actively monitor and report on the IP integration activity of the customer
- Provide proactive support for our IP products, while collating and acting on customer feedback
- Develop expertise in our IP products to provide debug for customer issues and provide training
- Coordinate local and remote Customer Engineering teams and in house development teams to solve highly technical customer issues
- Be a part of improving our future IP developments by playing an active role in applying experience back into the development cycle
- Enjoy varied and changing tasks due to the position having full IP lifecycle visibility
- Good grounding in hardware debug and design techniques using Hardware Description Languages
- Understanding of RTL simulation and tools such as Cadence NCSIM, Synopsys VCS or similar
- Understanding of RTL synthesis tools such as Synopsys Design Compiler/DCT/DC Ultra or similar
- Ability to communicate technical subjects, with excellent oral and written communication skills
- Whilst predominantly a hardware role, the successful candidate must understand the relationship between hardware and software domains
- Interest in, or understanding of video or image Encoding/Decoding or 3D Graphics
- Some appreciation of C programming / scripting (Python) / Shells/ low level
- Data Analysis Skills, Highly proficient with Microsoft Excel
- Understanding of the makeup and content of externally supplied ASIC
- Experience with Emulation or FPGA experience with respect to System and RTL verification
- Experience of Formal Verification tools – Conformal/Formality
- Experience of Verification methodologies and tools – OVM/UVM
- Integration of IP cores into an SoC environment covering subject like
- Prior experience working as part of a technical support team would be beneficial
- Intellectual Property products/packages/deliverables
- Knowledge of VHDL
- Previous experience of giving training /presentations
- Previous experience of liaison with external vendors
54
Customer Engineer Resume Examples & Samples
- Take ownership, manage and maintain status on support requests
- Escalate unresolved issues that require more in-depth knowledge in a timely manner
- Report and submit product defects and collaborate with Engineering to triage customer issues
- Willing and able to learn new technologies
- 4-7 years of Linux system and network administration
- Good written and verbal communication skills
- Strong analytical, troubleshooting, and problem solving skills
- Strong professional demeanor with customers a must
- Self-motivated, team-oriented, responsible and must be a team player
- Understand networking protocols and functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS)
- Experience with one or more of the following Linux operating systems: Ubuntu, Centos, Suse, RHEL, Arch Linux, Windows
- Ability to read, understand and make small changes to moderately complex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, .NET and/or Java is preferred
- Familiar with AWS, Azure, OpenStack, vSphere, or other IaaS/Cloud infrastructure
55
Customer Engineer Resume Examples & Samples
- Linux system and network administration
- Networking protocols and functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS)
- One or more of the following Linux operating systems: Ubuntu, Centos, Suse, RHEL, Arch Linux, or Windows
- Reading, understanding and making small changes to moderately complex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, .NET and/or Java is preferred
- Familiarity with AWS, Azure, OpenStack, vSphere, or other IaaS/Cloud infrastructure
- Container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc
- Automation tools like Chef, Puppet, Ansible, Saltstack, Mesos or similar technologies
- Software development practices, git workflows, Continuous Integration / Continuous Delivery
- Zendesk, Jira, Desk.com, Salesforce Service Cloud, Freshdesk or other ticketing systems
- Contributions to Open source projects
- Working in an Enterprise IT environment
56
Senior Customer Engineer Resume Examples & Samples
- Analyze, diagnose, replicate, troubleshoot and resolve technical issues reported by customer using the Pivotal PaaS platform
- Create and peer review knowledgebase articles and product documentation
- Strong organizational skills and the ability to prioritize support requests
57
DSM Customer Engineer V Resume Examples & Samples
- Assists in operation of site service business operations. Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance. Takes initiative to avoid and resolve customer problems. May occasionally initiate projects to drive down costs or increase uptime
- Assists field management in conducting complex support business operation including product penetration, chamber performance service operations, spares business support and service business operation
- Has developed comprehensive depth and breadth of understanding of a range of processes, procedures, systems and concepts within own discipline
58
Field Engineer / Customer Engineer Resume Examples & Samples
- Candidate will be taking PC hardware break fix calls at various locations
- Must have reliable transportation
- A+ Certification and Laptop/Desktop Break/fix
- Education and experience
59
Senior Customer Engineer Resume Examples & Samples
- Escalation management- The primary duty of 2LS shall be to provide elevated technical expertise on customer in-warranty issues that are not readily resolvable by the frontline agents
- Bachelor's or Master's degree in Engineering, Computer Science, or equivalent
- 3+ to 5 years of Technical Support experience
- Excellent written and verbal communication skills; mastery in English and local language
- Knowledge in the field of PC hardware, diagnostics, failure analysis, and PC repair
- Understanding of integrated circuitry, low level software code interactions and architecture to aid in root cause analysis theory
- Ability to effectively communicate technical concepts to technical and non-technical audiences
- Demonstrated ability to effectively work across teams and functions to drive business results
- Strong analytical problem solving skills
- Excellent teamwork and partnering skills
- Exceptional customer service engagement, customer relationship building, and retention
60
Field Engineer / Customer Engineer Resume Examples & Samples
- General Hardware Troubleshooting and Break/Fix repairs of Laptops, Desktops & Mobile Devices
- Troubleshoot and resolve software issues to maintain business continuity
- Perform New hardware upgrades/installs including Data Backup/Migration in a Laptop and Desktop environment
- Managing Objects and User Accounts in Active Directory
- Ability to work independently in managing Customer Service Requests in order to meet Service Level Agreements
- Maintaining a Professional demeanor at all times in providing outstanding Customer Service and Support to our End User Community
- 2 or more years of experience in a hands-on desk side support role required (once again, do not submit Help Desk candidates unless they have worked with their clients face to face in a corporate environment)
- Proficiency in Windows operating systems, Microsoft Office software
- Proficient with PC hardware
- Excellent communication skills required
- Excellent Administrative skills required
- A+ Certification required
- Lenovo, Dell and HP certifications a plus
61
Customer Engineer Resume Examples & Samples
- Must have minimum 2-4 years relevant experience in maintaining, repairing and troubleshooting electronic equipment or machines or any financial or retail business transaction enable machines like ATM's or POS or EFTPOS or Barcode scanners
- Must have excellent communication, interpersonal and customer relationship building skills
- Australian citizens and Permanent Residents preferred
62
PDC Customer Engineer IV Resume Examples & Samples
- Follows all checklists and procedures, including safety
- Has developed depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area
- Evaluates and communicates technical content in a clear manner
63
Customer Engineer Resume Examples & Samples
- Provide support to the Sales, Contracts and Marketing teams in the development of the proposals to potential airline/lessor customers and the subsequent negotiation of contracts for items that fall within the responsibility of the PMO
- Provide marketing aircraft cabin layouts and technical responses for external and internal customers
- Lead the “specing” process of the aircraft and the pricing of the options and raise Special Price & Offerability on behalf of the customers
- You hold a university degree in engineering preferably mechanical, electrical or aerospace. MBA is a definite asset
- You have a minimum of eight (8) to ten (10) years’ experience in aerospace. Experience in an operational department at a major airline and/or experience in fleet planning or aircraft acquisition is an asset
- You have a thorough aircraft technical knowledge and understanding of aircraft performance
- Ability to interact with airline customers
- You are autonomous and well organized
- You are innovative, flexible and resourceful
- You have a willingness to travel
- You are familiar with design, integration and certification of aircraft systems or components
- Pilot license is an asset
64
Customer Engineer, HW RF Resume Examples & Samples
- 5+ years in RF design for wireless devices (WiFi and BT products preferred)
- Solid understanding of and experience in RF hardware and system design and debug
- Solid understanding of RF and analog circuit blocks including LNA, mixers, PLL, modulators, PAs, ADC/DAC, baseband, RF filters, etc
- Familiar with analog and RF layout
- Working knowledge of electromagnetic and antenna theory inside/outside wireless products, including proper grounding, isolation, and desense mitigation techniques
- Experience with Wifi testers, BT testers, power meters, spectrum analyzers, network analyzers, and oscilloscope
- Strong problem solving and analytical skills
65
Customer Engineer Resume Examples & Samples
- Certification and experience installing and servicing Avaya, Mitel, Cisco, HP, Adtran and other Frontier offerings product offerings
- In current possession of or in the process of obtaining CCNA, MCTS (or equivalent) certification
- Good understanding of PRI, SIP trunks and IP trunking
- Excellent understanding of PC and server technology (hardware and OS)
- Excellent understanding of networking, LAN and TCP/IP
- Experience and excellent understanding of MS Active Directory (certification desired), MS client and server OS
- Experience and excellent understanding of VMWare (minimum VTSP certification desired)
- Experience and excellent understand of unified messaging and unified communications (Lync; MiCollab)
- Experience with Microsoft Exchange UM and Mitel MiCollab as desired unified communication platforms
- Knowledge of firewalls and virtual private networks (VPN’s) as well as their associated encryption algorithms
- Provide assistance in the pre-sales process to include attending customer meetings in a technically consultative role
- The ability to implement quality of service (QoS) features
- Knowledge of Microsoft Hyper-V virtualization software
- Experience troubleshooting Linux
- Knowledge of Premise Telephony concepts required
- Advanced knowledge of TCP/IP, LAN, Wi-Fi and general network theory
- Ability to work independently under general guidance and deliver results
- Experience with signaling Protocol SIP required
- A valid driver’s license and driving record that meets Frontier’s minimum standards is required
- Successful completion of associate’s degree in Computing and IT Technology and 5 years of programming, installation and repair of digital and IP telephony systems
- May substitute the above with a minimum 5 years of experience working as a Frontier Sales and Service Technician I at Frontier Communications within the past 10 years
- May substitute the above with a minimum 3 years of experience working in telecommunications or data networking along with any (one or more) of the following certifications: CTP, MCSE, ECVP, ACIS, DCAP, CCNP, or SSVVP
66
Customer Engineer Resume Examples & Samples
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements
- Must have good interpersonal skills, customer relations and communication skills
- Position: Part time: 3 days per week
- Thurs to Saturday/Mon to Wed
- Australian citizens and PR holders preferred
67
Customer Engineer Resume Examples & Samples
- Position Title : Customer Engineer Representative I
- EEO Statement
- Diploma or Graduate in Information Technology or related discipline
- Must have excellent interpersonal, customer relations and communication skills
- Australian Citizens and AUSPR holders will be considered
68
Senior Associate, Customer Engineer Resume Examples & Samples
- Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment
- Assists customers by diagnosing problems and providing resolutions for technical service or care issues
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers
- Identifies, researches and provides input on unique or recurring customer problems
- Remains knowledgeable of Dell’s product line, current industry products and technologies
- Focuses on delivering a positive customer experience according to Dell standards
- Monitors and tracks issues to ensure accurate resolution
- May be involved in revenue generation activities with current Dell customers
- Responsible for selling a defined set of products and services
- Identify customer needs / requirements and recommend solutions
- Reviews and distributes pertinent cross-functional information
- Escalates more complex customer technical issues to senior level support
- Strong telephone etiquette skills
- Experienced verbal and written communication skills
- Good knowledge of Dell products, customer service, policies and procedures
- May require advanced industry/ internal certifications applicable to role
- Begin to develop Sales skills
- Solid computer skills
- Complex problem solving skills
- Ability to articulate and simplify customer issues and solution
69
Senior Associate, Customer Engineer Resume Examples & Samples
- Must have a valid driver's license and reliable automobile. Must carry a communication device. May be required to work overtime. May be required to work Alternative Work Schedule. Lifting requirement: o Move/lift equipment (e.g., lift kit) weighing up to 25 lbs. to a height of up to 5 feet o Move/lift equipment (e.g., batteries to be placed onto the lift kit) weighing up to 65 lbs. to a height of up to 2 feet EMC Proven Professional Certification desired
- 2 Years as a Customer Engineer or related experience. Ability to develop action plans for issues of limited complexity
- Role Requirements / Recommendations
- Maintains all assigned spare parts, tools and test equipment. Perform other duties as assigned by supervisor or senior employee. Attends training classes as required to develop and maintain a working knowledge of EMC equipment, software, and OEM equipment. Mentors Associate CEs
- Able to adapt to change
- 1+ years relevant experience, or equivalent
70
Associate, Customer Engineer Resume Examples & Samples
- Technical/Functional Focus
- Adheres to product specific guidelines, procedures, and best practices. Diagnose system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans. Perform pro-active and reactive maintenance and hardware FCOs according to established procedures
- Ability to lead, motivate and direct a workgroup
- Ability to build, repair or prepare assemblies across EMC's product line
71
Associate, Customer Engineer Resume Examples & Samples
- Learn, understand and begin routinely performing the following customer engineering responsibilities: servicing DELL EMC hardware under the guidance of an assigned mentor
- Learn the basics of the product life cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success
- Do part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
- Close all cases at the completion of an event
- Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment and professionalism
- Maintain account notebooks
- Responsible for the maintenance of assigned inventory and test equipment
- Perform other duties as required and directed by Senior CE or Manager
- Lift up to 30 lbs. when necessary
- Travel, have both a valid driver’s license and a reliable automobile to arrive at customer locations, be available on-call at select times, and to work OT hours
72
CMP Customer Engineer V Resume Examples & Samples
- Performs startups independently through Tier III including process qualifications for repeat tool installations, if required. Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer’s metrology equipment, if required. Plans for and completes all levels of preventative and corrective maintenance within timelines. Includes warranty, paid service and service contract activities
- Troubleshoots key technical issues at the component level. Uses process data and installed remote access or data logging functions to diagnose complex system downs. Diagnoses and resolves hardware, software and sustaining process issues. Recommends, develops and executes plans for resolving system problems that do not respond to normal service techniques
- Demonstrates tact and diplomacy to exchange ideas and information in a concise and logical way
73
Customer Engineer Resume Examples & Samples
- Performs all standard service, troubleshooting and startup activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs
- Responds to fab / Customer issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime
- Has established skills to perform a variety of day-to-day activities at customers
74
Customer Engineer IV Resume Examples & Samples
- Performs startups through Tier III including process qualifications without assistance at the Alta iLine, Alta DUV and Core systems. Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer’s metrology equipment. Plans for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. Diagnose and recommends solutions for complex system downs. Uses process data to diagnose hardware problems
- Troubleshoots key technical issues at the component level. Uses routine process data and on site data logging functions to diagnose system downs. Diagnoses and resolves hardware and software issues
- Performs complex retrofits. Organize and lead retrofit activities
- Within assigned scope, assist management in operation of site service business. Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance. Takes initiative to avoid and resolve customer problems. Initiate projects to drive down costs or increase uptime
- Provides emergency support for system downs, on-calls , as required
- Has developed depth of skills in a range of processes, procedures and systems, or acts as the technical expert in MPS area (Alta/Core)
- Solid SAP knowledge for SVO´s, spare part ordering and also deep understanding of the AMAT internal part process
- Excellent customer service , communication skills and escalation handling
75
Spectroscopy Customer Engineer Resume Examples & Samples
- Bachelor or above degree in Chemistry, Analytical Chemistry, Bio-chemistry or related discipline
- Good technical knowledge
- Sound communication skill / interpersonal skill
- Be self- motivated and proactive
76
Customer Engineer Resume Examples & Samples
- Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet TCP/IP4 and IP6, VLAN, VPNs, IPsec, HSRP, EIGRP,OSPF,BGP, Spanning tree, VRF, DMVPN, ASA Firewall)
- Provide installation, maintenance and repairs on information communication (second line maintenance) and Server system and other electromechanical equipment at various locations within an assigned territory/region
- Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan
77
Senior Customer Engineer Resume Examples & Samples
- Work closely with multiple groups within ARM
- Support customers from all tiers
- Be responsible to validate the products' integration
- Supervise internal projects
78
Customer Engineer Resume Examples & Samples
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer satisfaction and or in compliance with agreed upon Service Level Agreements
- Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, Server and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level) for Retail, Finance and Network customer; Follows appropriate security procedures when working with ATM's and or within financial institution
- May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule
79
Customer Engineer Resume Examples & Samples
- Work directly with customers to bring up, run and optimize Vuforia on platforms and devices
- Coordinate with various engineering teams to diagnose, troubleshoot, test and resolve customer issues
- Create and refine processes for capturing, prioritizing and tracking customer engagements
- Meet aggressive deadlines with no impact upon quality of deliverables
- Direct customer support, with both face-to-face interactions and/or handling of cases via ticketing systems
- Experience with mobile device software bring-up and debugging
- Ability to troubleshoot issues across the SW stack, from drivers to applications
- Outstanding problem solving skills with proven abilities to come up with alternative solutions
- Software engineer with 3+ years of experience
- Mobile app development experience in Unity (2D or 3D)
- Mobile app development with native expertise in at least one supported platform (e.g. iOS, Android, or Windows) is required
- Forum support (Vuforia, Unity, MS)
- Ability to multi-task and work in a fast paced environment
- Interface with both customers and internal teams
- Motivated to learn AR and Vuforia products
- Excitement about the Augmented Reality and Virtual Reality product space
- Flexibility to travel
80
Asc Customer Engineer Resume Examples & Samples
- Is required to work a shift pattern which may vary depending upon business needs
- Is required to move equipment up to 50 lbs
- May be required to work overtime
- May be required to work Alternative Work Schedule
- DELL EMC Proven Professional Certification desired
- Perform part replacements of limited complexity, as assigned or directed by the Operations Controllers or management
- Updates system tools utilised within DELL EMC at the completion of an event
- Ensure complete customer satisfaction, by adherence to the following: Prompt onsite arrival time, Technical expertise, Professionalism
- Must communicate with customers before, during and at the completion of the activity
- Adhere to proper escalation procedures
- Includes the timely and accurate submission of all associated documentation, as well as parts returns within 24 hours of an event
- Submit accurate and timely expense reports
- EAS / CSI system tool updates and timesheets
- Maintains all assigned spare parts, tools and test equipment
- Perform other duties as assigned by management. Attends on-the-job training as required to develop a working knowledge of EMC equipment
- Strong technical aptitude and customer service
- Ability to build, repair or prepare assemblies across DELL EMC's product lines
- Ability to work effectively with senior management
- Ability to adapt to change
81
Customer Engineer Resume Examples & Samples
- On-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems
- Install and optimize hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems
- Perform maintenance and repair services
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Serve as an internal resource on technical issues
- Minimum of 4 years relevant experience, with hand's on LC and GC instruments
- Experienced in service and support
82
Customer Engineer Resume Examples & Samples
- To be considered for this position, you must have ONE of the following
- High school diploma or, GED and at least some knowledge of PC repair
- 2 year degree in electronics or computer technology
- Must pass comprehensive background check including credit check, criminal, driving record, and drug screen
83
Senior Customer Engineer Resume Examples & Samples
- Assist with the creation of physical Design Optimization Kits (DOKs) to be delivered with Imagination Technologies IP
- Providing feedback into design teams to help ensure IP performs to the desired standard
- Core hardening tasks with the aim of developing layout based training
- Participate in 3rd party collaborations with leading Foundries and EDA tool providers
- Needs to possess a good understanding of physical implementation flows
- At least 8yrs RTL2GDSII experience
- Track record of successfully implementing complex, lower power digital ICs
- Good floorplanning assessment and analysis skills
- Experienced in working to deadlines whilst maintaining high standards
- Experience using leading EDA tools, preferably Synopsys ICC2 and/or Cadence Innovus
- Familiar with all DFT concepts, with experience of RTL based Mbist solutions and scan compression implementation
- Understand LEC/Formality
- Experienced with IC signoff flows using PT-SI, StarRC and Calibre
- Experience in low-power management techniques
- Understanding of Verilog and/or VHDL
- Hierarchical design planning and top-level integration, including MIMs handling
84
Etch Customer Engineer Resume Examples & Samples
- Verifies operational quality of system equipment. Assists senior engineers as needed
- Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines
- Uses communication skills to exchange information
85
Manager, Customer Engineer Resume Examples & Samples
- Managing and Measuring Work
- Confronting Direct Reports
- Technical Learning
- Communication Skills: Written, Verbal, and Presentation
- Practitioner
- Assessor
- Led critical projects that had key milestones with due dates
- Managed multiple projects utilizing systems and process to track performance against plan
- Provided Leadership during new project development that was responsible for deployment and tracking of technical resources
- Led new projects that was responsible for recruiting, hiring, and training new direct reports/teams
- Managed a minimum of 15 direct reports that was responsible for drive performance against objectives
- Provided leadership in managing new process development and supported implementation of at least 2 new process introductions
- Provided leadership on new product introduction and/or new customer fab
- Managed projects in matrix environment that required frequent updates to higher management
- Develops staffing plans to support future upgrade / installation support requirements. Manages recruiting, hiring, on-boarding, training, certification, and development for all Upgrade Engineers
- Responsible for aligning schedule of Upgrade Engineers with customer agreed to schedule requirements. Manages upgrade engineer’s schedules across regions to maintain high utilization
- Manages, coaches and directs all Upgrade Engineers. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees on business environment, new hires, and new products. Can invite any guest speaker
- Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability, quality
- Monitors AMAT Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor
- Provides support plan for upgrade sales to Management, Sales, Field Engineering, and BU’s. Responsible for cost efficiency of the Upgrade team. Measured by the financial result
- Responsible for system upgrade process and final upgrade documentation requirements
- Measurement of the Upgrade Engineers on their effectiveness. Manages accuracy, understanding and update of Upgrade Engineer hours tracking. Personal cross check and signature, measures Upgrade Engineers and takes corrective action with Upgrade Engineers as required
86
Customer Engineer Resume Examples & Samples
- Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards
- Liaising internally within other ICE teams to achieve the above
- Own and manage the client delivery from start to finish
- Providing technical support during the provisioning process
- Providing all necessary supporting documents
- Provide operational support to live customers
- Trouble shoot CC’s, SNIs and TKTs as required in a timely and professional manner
- Deputising in team leaders absence
- Perform configuration changes based on templated scripts
- Planning & execution of networking tasks necessary to deliver customer connectivity solutions
- Generation of hardware configurations and scripts for CPE & core network equipment, including the use of scripting tools e.g. Dorado, Voyance, etc
- QA testing of customer site installations
- Accurate and prompt Record keeping (Remedy, Excel, ServiceNow, SalesForce etc…)
- Maintaining accurate customer & network specific data
- Working with telecom providers to complete acceptance testing of new customer connectivity
- Troubleshooting and provide technical support “incident” coordination focus during ICE customer provisioning process
- Chair client conference calls for new configuration deployments
- Providing both internal and external technical documentation
- Provide support on production customer issues relating to their ICE/SFTI or 7T network infrastructure
- Provide support to team members and assist with training of new starters
- Act in a professional manner at all times and set standards by which others will follow
87
Customer Engineer Team Lead Resume Examples & Samples
- Provide assistance to the Territory Manager. Update and follow up on delegated tasks to ensure progress to deadlines
- Monitor closely the CEs under your responsibility. Support CEs on potential complex technical situations (1st Technical Escalation point for the CE and Field Support)
- Provide recommendations to better assign CE’s to work orders (WO) according to Corporate/Customer Priorities and decide course of action as needed. Balance average timing for WO’s to increase productivity
- Ensure availability of tools for CEs. Detect training needs and execute training schedules
- Ensure that changes in processes and work instructions are communicated and in place. Effectively communicate with the Service Planner, Exception Coordinators and TMs to make the best decision on customer escalations
- Monthly meetings with their CEs to show metrics results, actions. Daily follow ups with low performers
- Weekly meetings with the Exception Coordinators (Command Center) to receive feedback of CEs and provide recommendations to coordinate the team
- Preventive maintenance, managing, coordination and scheduling special tasks and rollouts
- Assist with administrative tasks such as Travel & Entertainment, Billing & payments issues, company vans, and other daily duties
- Provide extra capacity to run service calls as instructed by the Territory Manager
88
Senior Customer Engineer Resume Examples & Samples
- Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
- Successfully complete configuration and/ or implementation activities assigned to others, with assistance or oversight from other team members, in a moderately complex environment. Complexity is defined by project scope (number of modules and site count for a single project), and level of risk. An example of a moderately complex project is implementation of 1 customer site with Aloha's core POS products and 3 add on modules
- Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level
- Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management
- Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases
- Sell supplies, low-end equipment, OEM products as well as NCR maintenance contracts for basic and/or extended service; Insures accurate charging for all billable services
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas
- High School Diploma or equivalent
- Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products
- Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call
- Experience working on retail systems/ POS
- Systems Architecture (e.g., Client/server architecture, Web based systems)
- Database management systems (e.g., SQL interfaces, remote data)
- Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)
89
Customer Engineer Resume Examples & Samples
- Experience in a desktop and/or notebook break fix environment (Print experience desired but not required)
- 2 plus years’ experience in customer service/support role
- Ability to translate technical jargon into plain language
- Good general knowledge of IT hardware technical standards and technical trouble shooting processes
- Proven hardware troubleshooting experience
- Excellent customer service and communication skills
- Hardware repair experience
- High level of windows troubleshooting experience (Win7, Win8, Win 10, Win10 mobile)
- Ability to learn new products – ongoing training provided
- Can do attitude
- Full clean New Zealand driver’s license
90
Associate, Customer Engineer Resume Examples & Samples
- An introduction to the storage industry, best practices and methodologies and the Dell way of doing business
- Hands-on work with Dell products and platforms, operating systems and storage infrastructure tools
- The opportunity to gain technical certifications, both Dell and industry-wide
- Learn, understand and begin routinely performing the following customer engineering responsibilities: Installation and servicing Dell hardware & software under the guidance of an assigned mentor
- Learn the basics of an install cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success
- Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
- Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
- Travel, be on call at select times, work OT hours and have a reliable automobile to arrive at customer locations
- You have an Associates or Bachelor’s Degree in a technical discipline and up to 2 years of relevant work experience
- You understand the importance of a strong sense of urgency, communicating effectively and having a keen attention to detail
- You love working with others and solving problems. Innovation is intriguing to you and you do all things with high integrity
- You like to have fun and approach your work with passion and enthusiasm
- You understand the importance of doing things for the greater good and you are inclusive and approachable to those around you
91
Senior Associate, Customer Engineer Resume Examples & Samples
- Must have a valid driver's license and reliable automobile. Must carry a communication device. May be required to work overtime. May be required to work Alternative Work Schedule. Lifting requirement: o Move/lift equipment (e.g., lift kit) weighing up to 25 lbs. to a height of up to 5 feet Move/lift equipment (e.g., batteries to be placed onto the lift kit) weighing up to 65 lbs. to a height of up to 2 feet EMC Proven Professional Certification desired
- Maintains all assigned spare parts, tools and test equipment. Perform other duties as assigned by supervisor or senior employee. Attends training classes as required to develop and maintain a working knowledge of DELL EMC equipment, software, and OEM equipment. Mentors Associate CEs
- Adheres to product specific guidelines, procedures, and best practices. Diagnose system malfunctions to isolate problems to DELL EMC, other OEM vendors or software and develop appropriate action plans. Perform pro-active and reactive maintenance and hardware FCOs according to established procedures
- Ability to build, repair or prepare assemblies across DELL EMC's product line
92
Field Customer Engineer Resume Examples & Samples
- Assistance with the creation of physical design RTL2GDSII reference kits (DOKs) to be delivered with Imagination Technologies IP
- 5+ years hands-on synthesis and layout experience using market leading tools, preferably DC, ICC, ICC2 or Genus and Innovus
- Some experience with running physically aware Synthesis using either DCT or DCG
- Self-starter, able to work autonomously
- Needs to be personable and able to influence others
- Proficiency in problem solving/Analysis
- MBIST, Test compression implementation experience
- Experience of 3D Graphics would be beneficial
- Experienced in creation customer Tcl procedures for DC/PT
93
TIG R&D Manager, Customer Engineer Resume Examples & Samples
- Ensures customer satisfaction with Company service and system performance
- Ensures employee satisfaction through
- Establishing training and career development plans
- Reduce cycle time
- Drive continuous improvement of technical performance
94
Field Customer Engineer Resume Examples & Samples
- Hands-on experience using market leading Place and Route tools, preferably ICC and ICC2
- Some experience in STA in Primetime
- Able to understand basic VHDL/Verilog
- Hierarchical implementation flows
- Experience of 3D Graphics would be beneficial but not essential
- Experienced in creation customer Tcl procedures to improve analysis and/or QoR
- Experience with 16nm and below would be beneficial
95
Customer Engineer Resume Examples & Samples
- Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures
- ITE or Polytechnic in Electronics, IT and Communications or Electrical Engineering
- Must own a valid driver license
- Transferable residence is a must (for expats)
- Works well with minimal supervision
- Ability to pick up new skills quickly
- Ability to work under pressure
- Ability to meet deadlines and produce high quality work
- High level of mechanical/electrical aptitude; High level of personal integrity; Support and promote teamwork and cooperative effort
- Experience in PC Hardware Maintenance and support is a plus
96
Senior Manager, Customer Engineer Resume Examples & Samples
- Leading a highly technical team of Pivotal Support Customer Engineers, located in multiple locations across the APJ region, in providing service to Pivotal’s customers. Provide clear direction to these team members daily and build a strong collaborative culture
- Provide support to the Customer Engineer team in terms of coaching, training, performance management, career paths, technical and escalation guidance, including collaboration with Pivotal’s Escalation Management team, as required
- Driving the management and execution of day-to day technical support activities, projects, personnel, products, performance metrics/standards, as well as strategic policies and directives for assigned area. Understanding of functional knowledge and awareness of company goals and objectives
- Analyzing issues and trends regarding programs, products, process, and standards/metrics, and makes recommendations. Driving and nurturing innovative thinking within business process improvement efforts and inspiring others to do the same
- Driving resource allocation/scheduling, ensuring proper weekend and customer coverage
- Ownership of work plans, technical direction, performance management and development of direct reports in assigned areas
- Assist in facilitating daily standup meeting and seek new opportunities to aid teams continued development
- Problem solving, working to deadlines and balancing multiple demands
- Travel required up to 10%
- Ability to attract, motivate, coach, develop & retain high performing talent
- Strong leadership skills with broad business acumen
- Possesses strong Product/ Technology/ Engineering/ Industry knowledge
- Takes a proactive approach, leads by example and has a track record of delivering results
- Sense of urgency and ability to deal with multiple tasks at the same time
- Motivate team and assist in the development of individual career paths
- Knowledge of the following concepts and technologies would be an advantage: MPP Databases, 3rd Platform, Cloud Computing, PaaS, SaaS, Web Application Development, Agile methodologies
- Ability to handle multiple tasks at once, and work under pressures of deadlines
- Experience with open source
97
Customer Engineer Resume Examples & Samples
- Must carry a communication device
- May be required to work overtime. May be required to work Alternative Work Schedule
- Dell EMC Proven Professional Certification desired
- Maintains all assigned spare parts, tools and test equipment. Perform other duties as assigned by supervisor or senior employee. Attends training classes as required to develop and maintain a working knowledge of Dell EMC equipment, software, and OEM equipment. Mentors Associate CEs
- Adheres to proper escalation procedures. Perform part replacements and hardware firmware (microcode/FLARE) upgrades as assigned or directed. Updates CSI at the completion of an event. Assure complete customer satisfaction by adherence to the following: Prompt onsite arrival time, Technical expertise, Professionalism. Must communicate with customer before, during, and at the completion of the activity. Includes the timely and accurate submission of all associated documentation as well as parts returns within 24 hours of an event. Submit accurate and timely expense reports, EAS/CSI updates, and timecards
- Adheres to product specific guidelines, procedures, and best practices. Diagnose system malfunctions to isolate problems to Dell EMC, other OEM vendors or software and develop appropriate action plans. Perform pro-active and reactive maintenance and hardware FCOs according to established procedures
- Strong technical aptitude
- Ability to build, repair or prepare assemblies across Dell EMC's product line
- Troubleshooting skills
98
Customer Engineer Resume Examples & Samples
- Once trained the position holder will be able to provides support for Tier III products including networks and software, high complexity networking & communication equipment, network & systems management
- Make repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems. Assist in site preparation--including, staging of and testing of equipment
- Contribute to the design and implementation of solutions to meet customer and contract requirements
- Deliver basic work packages in line with company process to meet business and customer requirements
- Analyse, Document and report on work completed to ensure compliance with Company and Customer Procedures
- Contribute to ensure that operational documentation is fit for purpose and current to meet customer and contract requirements
- Work to best practice procedures and guidelines to ensure consistent compliance to customer and company procedures
- Evaluate escalations and work with senior colleagues to resolve appropriately to ensure customer demands are met
- Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role
- Demonstrate an organised approach to work
- Once trained will have the ability to work to tight deadlines
- Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, manager, or the COE; Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA)
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services. Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
- Build working relationships with customers and develop informal communication channels with customer account at the local level (i.e. Site, Area, Store or office)
99
Associate, Customer Engineer Resume Examples & Samples
- To learn, understand and begin routinely performing the following customer engineering responsibilities: Participate in the installation and servicing of EMC hardware and software under the guidance of assigned mentor
- Learn the basics of an install cycle, Performance of pro-active maintenance according to established procedures, Adhere to proper escalation procedures, Learn and adhere to the keys to success: understand their importance
- Performance of part replacements as directed by PSE/CSC lab. This includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submit accurate Clarify cases at the completion of an event
- Close all Clarify cases at the completion of an event; Assurance of complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, Periodic visits as needed
- Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment
- Attend Basic Symmetrix and Open System Classes at corporate training center. Attend courses as required to enhance existing skills and gain new technical capabilities
- Perform other duties as required and directed by Senior Customer Engineers and Management
- Strong electronics/IT/IS background / knowledge or equivalent experience
- Carry a pager; travel and overtime required. Valid driver's license and reliable automobile
- May be required to work Alternate Work Schedule
- Unix / Linux or Windows experience / knowledge
- General operating system knowledge
- TCP/IP Networking knowledge
- Hard working - Doing "whatever it takes"
- Adaptable (ability to quickly learn new technologies as required)
- Ability to handle pressure
- Self-confidence - Ability to express opinions and influence effectively
- Problem solving - Ability to be resourceful and "figure things out"
- Professional demeanor - punctuality, professional attire
- Lifting requirement: o Move/lift equipment (e.g., lift kit) weighing up to 25 lbs. to a height of up to 5 feet o Move/lift equipment (e.g., batteries to be placed onto the lift kit) weighing up to 65 lbs. to a height of up to 2 feet
100
Customer Engineer Resume Examples & Samples
- Respond expediently to service requests for equipment maintenance from management and to properly coordinate necessary activities with both internal and external customers
- Adhere to all company policies and procedures. Not limited to, but emphasizing B Braun IFU and service manual documented processes, travel policy, legal compliance policy, expense reporting policy, corporate credit card policy, and company vehicle policy
- Complete and maintain with accuracy all associated paperwork and service reporting mechanisms
- Troubleshoot, calibrate and repair machines within the guidelines of all IFU and service documentation processes and procedures
- Install and test options within the guidelines of all IFU and service documentation processes and procedures
- Perform field upgrade procedures within the guidelines of all IFU and service documentation processes and procedures
- Promote the B Braun Medical/Avitum brand by assisting Avitum Sales with machine evaluations, meetings, information requests
- Accurately maintain and account for an assigned inventory of spare parts and essential work tools
- Candidates should have a strong understanding of electronic, mechanical and hydraulic systems and concepts. Possess the ability to read and understand technical manuals, procedures and drawings. An understanding of the hemodialysis process, concepts and terminology is highly preferred
- Familiarity with medical products and GMP
- Good customer management, communication and interpersonal skills
- Ability to provide support resolution through alternative mediums such as phone support and email
- Ability to oversee a designated territory, analyze and report customer’s problems
- Ability to operate standard electronic and dialysis specific test equipment
- Technical Certification or Associate Degree
- Must be able to travel 70-90% of work week with tools and parts by air or car making local or extended trips
- Willingness to work flexible hours with minimum notification is necessary
- Minimum of one year Field Service experience preferred
- Experience in Dialysis field
101
Customer Engineer Resume Examples & Samples
- Required to perform work on products and services of low complexity, specifically Restaurant POS Equipment; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems
- Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, or Support Supervisor
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with Customer’s Credit Card and Financial information (Following PCI Validation)
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private/Company automobile, and/or public transportation
- Will be dispatched daily on a call-by-call basis by the Dispatcher
- Ensure staff productivity measures are achieved; Work together with Local Office Staff to achieve desired results
- Retail/Hospitality POS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if POS experience is limited
102
Customer Engineer Resume Examples & Samples
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
- Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
- Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
- Solve technical problems on an assigned hardware and software platforms
- Use proactive monitoring procedures/tools to identify problem prevention opportunities
- Knowledge of corporate organization, job, and policies
- Advanced knowledge of operating systems and software
- Basic skills in project management
- Strong communication skills, problem analysis, and presentation skills
- Ability to develop Customer relationships
- Ability to perform while under high-pressure situations
- Basic networking, O/S, and troubleshooting knowledge
- Detailed understanding of general/technical aspects of the onsite system repair job
103
Field Customer Engineer Resume Examples & Samples
- Provide Level 1 through Level 3 remote and on-site technical support to troubleshoot and resolve hardware and software issues on F5 devices
- Provide F5 customers and partners with a consistently high-quality support experience
- In depth strong admin level, knowledge of Linux/UNIX (RHEL, CENTOS, SUSE, Solaris)
- Knowledge of scripting in the following languages: Linux, Apache, MySQL, PHP (LAMP)
- Java Scripting and Console knowledge required
- Layered Networking – Routing
- Degree of Knowledge for clustered computing (Corosync, Puppet, CHES)
- Knowledge in at least one of the following web and application servers (Apache, Tomcat, WebLogic)
- Knowledge of SQL and databases (Oracle, MySQL MSSQL)
- Mobile Networks/Telephony experience is a requirement
- Diameter Routing Agent knowledge
- LDAP experience
- Desirable Traffix Job
- Minimum 5 years’ experience in a technical support role, working with relevant technologies
- Red Hat Certified Engineer — RHCE – a strong plus
- CCNA Preferred
104
Senior Associate, Customer Engineer Resume Examples & Samples
- Adhere to proper escalation procedures; perform part replacements and hardware firmware upgrades
- Assure complete customer satisfaction by adherence to the following: prompt onsite arrival time, technical expertise, professionalism
- Communicate with customer before, during, and at the completion of the activity
- Adhere to product specific guidelines, procedures, and best practices. Diagnose system malfunctions to isolate problems and develop appropriate action plans
- Perform pro-active and reactive maintenance according to established procedures
- Maintain all assigned spare parts, tools and test equipment; perform other duties as assigned by supervisor
- Carry a communication device; you maye also be required to work overtime or alternative work schedule and move equipment
- 1-3 years of experience in Customer Engineer or related role
- Ability to develop action plans for issues of limited complexity
- Troubleshooting and problem solving skills
- Advanced knowledge of English and Polish in speaking and in writing
- EMC Proven Professional and/or other technical Certifications desired
- Ability to work in a fast paced environment
105
Associate, Customer Engineer Resume Examples & Samples
- We are seeking a Customer Service Engineer who is committed to maintaining DELL EMC hardware products for large customer accounts in and around Singapore, in different operating environments
- Under limited supervision, your focus will be to maintain all assigned spare parts, tools and test equipment and perform other duties as assigned by management or senior employee
- Adhere to administrative policies and escalation procedures. Perform part replacements and hardware firmware (microcode/FLARE) upgrades as assigned or directed. Updates CSI at the completion of an event. Assure complete customer satisfaction by adherence to the following: Prompt onsite arrival time, Technical expertise, Professionalism. Must communicate with customer before, during, and at the completion of the activity. Includes the timely and accurate submission of all associated documentation as well as parts returns within 24 hours of an event. Submit accurate and timely expense reports, EAS/CSI updates, and timecards
- Adheres to product specific guidelines, procedures, and best practices. Diagnose system malfunctions to isolate problems to DELL EMC, other OEM vendors or software and develop appropriate action plans. Perform maintenance and hardware FCOs according to established procedures. Attends on-the-job training and classes as required to develop a working knowledge of DELL EMC equipment
- As this role is working evening hours, the candidate must possess strong ability to work autonomously
- Must have a valid driver's license and reliable automobile
- Must carry a mobile and tablet device
- May be required to work overtime and Alternative Work Schedule
- EMC Proven Professional Certification desired but not essential
- Must have experience in technical documentation and have the ability to develop action plans for issues of limited complexity e.g. customer disk replacements
- An Undergraduate Degree (Engineering/Computer Science/Information Technology) or business degree with a component of technical studies is desirable
- Experience working in a fast paced customer support environment
106
Customer Engineer Resume Examples & Samples
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.)
- May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
- Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Office
- College Diploma in Electronics or Computers
- Good level of mechanical/electrical aptitude
- Ability to provide the maintenance and support at the customers’ sites in Lebanon
- Ability to work with Microsoft Office suite
- Experience on Windows operating systems required Experience in PC Hardware Maintenance and support
- A+ Certification ITE or Polytechnic in Electronics and Communications Engineering, or Equivilent knowledge
- Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs is considered as Value Add
- High level of personal integrity
- Support and promote teamwork and cooperative effort
107
Customer Engineer Resume Examples & Samples
- Provides support service to customer inquiries (for Tier II products)
- Installs, repairs and maintains hardware
- Produces and maintains equipment performance/activity reports and installs modifications
- Provides multi-vendor maintenance
- Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues
- Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site
- Responsible for ownership of customer issues until resolution according to SLA agreements
- Degree or Diploma in IT/Electronics or Hardware Engineering
- Minimum 4-5 years experience in installing, maintaining, repairing and troubleshooting electro-mechanical devices likes ATM's or POS or EFTPOS or Barcode scanners or Self-Check out machines or any other hardware devices or equipment like printers, scanners or Xerox machines
- Must have excellent customer relationship building skills
- Must have good interpersonal and communication skills
108
Senior Wi-fi SW Customer Engineer Resume Examples & Samples
- 3+ years of experience on developing software/applications and/or customer support in networking solutions
- Good command in English speaking, reading, writing and listening
- Good knowledge and experience with Windows software developing on C/C++ programming and debugging
- Familiar with Windows networking applications and device driver developing/sustaining
- Ability to react to customer needs coupled with superior problem solving and debugging capabilities
- Ability to work independently with minimal supervision
- Great Team player with communication skills
- Must be self-motivated with good communication skills and an investigative spirit
- Ability to rapidly learn multiple areas
109
Customer Engineer Resume Examples & Samples
- Render technical on-site and phone assistance to customers
- Perform general and preventive maintenance on Uninterruptable Power Supply systems
- Respond to emergency calls at customer’s request
- Strive to provide all customers a 'first time fix' for their equipment
- Provide accurate and timely communication to internal and external customers
- Keep current on Safety Field Change Notices and Service Tips
- Provide accurate and timely reporting of time cards, expense reports, etc
110
Customer Engineer Resume Examples & Samples
- Associates Degree in Electronics or Military Electronics Training a plus
- 4+ years of hands on electronic experience
- Prior field service experience preferred
- 3 phase/480v experience preferred
- Familiarity with electrical/electronic test equipment and fundamentals
- Ability to read and interpret electrical line diagrams and blueprints
- Working knowledge of OHM's law and electronic theory
- Ability to evaluate the operating conditions of equipment
- Standard computer skills including MS Outlook, Word, and Excel
- Mechanical aptitude
- Clear, concise, written and verbal communication skills
- Ability to interact comfortably with all levels of internal and external customers
- Must have the ability and self motivation to manage one's own schedule
111
Customer Engineer Resume Examples & Samples
- Check and verify tasks of service engrs/tech’s particularly in performing corrective maintenance, repair and troubleshooting, installation of parts/materials, etc
- To ensure reliable and quality results through Wireless Field Service (WFS) and email
- Performs effectively the plan and schedule PM’s and other service jobs of the team to ensure maximum utilization
- Ensure proper decorum and discipline of field service personnel in the performance of their duties and responsibilities
- Check, verify, process purchase request on all hand tools/equipment, and measuring instruments used by field service personnel are safe, reliable and complete in order to perform their tasks effectively and efficiently
- Ensure equipment fault, incident of equipment shutdown, pending jobs are escalated and reported immediately to Supervisor/Operations head to fast rack resolution
- Ensure 100% completion of scheduled equipment PM’s and T&M with contracts and PO’s including closing the service request number and other necessary documentations
- Interact and respond efficiently and professionally to both internal and external customer’s requirement, inquiry and complaint
- Check and validate purchase/withdrawal request of spare parts and materials
- Perform debriefing of SR/s assigned including labor and material/s
112
Customer Engineer Resume Examples & Samples
- DELETE THIS TEXT BEFORE POSTING
- In bullet point format, outline the most critical job tasks for the position
- Highlight the major areas of accountability and the primary functions for the job
- Include higher-level responsibilities and avoid listing minor tasks
- Target 5 to 10 key tasks to highlight
