Customer Engineer Job Description
Customer engineer
provides hands-on involvement with the implementation, integration and maintenance efforts of an information systems architecture related to the Citrix environment in both Windows and Unix/Linux/Solaris systems.
Customer Engineer Duties & Responsibilities
To write an effective customer engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included customer engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Associates Degree in Engineering or equivalent experience (print industry, electronics, mechanical system troubleshooting is desired but not required)
Great people skills and ability to exceed expectations
Location - this position is in the Mankato, MN area - you must live within commuting distance or be willing to relocate to the area
Individual should have the ability to drive Priority Calls (Network Down Situation) with internal and external stakeholders
Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity
Analyze, configure and troubleshoot Core, Distribution, Access layer switches and networks
Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues
Highly responsive and sensitive to customer reported issues according to its severity
End to end ownership of customer service requests
Presents ideas and interacts within TAC and development teams at peer level
Customer Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Engineer
List any licenses or certifications required by the position: CCIE, CCNP, OEM, ITIL, CCNA, CQE, DFSS, ISO, VCP, HP
Education for Customer Engineer
Typically a job would require a certain level of education.
Employers hiring for the customer engineer job most commonly would prefer for their future employee to have a relevant degree such as Associate and Collage Degree in Electronics, Military, Associates, Computer Technology, Engineering, Technical, Computer Science, Electrical Engineering, Computer Engineering, Education
Skills for Customer Engineer
Desired skills for customer engineer include:
Systems architecture
Database management systems
Network and systems management systems
How the team integrates with others to accomplish the team objectives
Tools in a single area
Microsoft Office Suite
Windows XP
Windows 2000
How related teams impact achievement of objectives
Related job families
Desired experience for customer engineer includes:
Ability to interact with customers in a variety of mediums
Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation evaluation of intangible variables
VMware and Redhat knowledge or certifications would be a distinct advantage
Knowledge of Routing/Switching – TCP/IP and Routing Protocols
Relevant Storage, Network or Server O/S certifications
Windows O/S and File Systems (CIFS, DFS, Active Directory)
Customer Engineer Examples
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Customer Engineer Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer engineer
- They will be supporting Servers, Storage and switches/Routers
- The Customer Engineer performs Tier II work on products and services of medium-high complexity
- The Customer Engineer verifies that the site environment meets the requirements prior to installation or rollout
- Working on products and services of low complexity, specifically financial/ATM products
- Accurate and prompt reporting of calls and activity, other reporting as required
- Diagnoses problems, makes minor repairs, and replaces components (at the module level)
- Provide repair of field units sent in for service
- Conduct AML whole vehicle durability & testing projects based both within &
- Outside of the UK
- Support prototype build and test vehicle preparation in the Test & Verification workshop
Qualifications for customer engineer
- Must have experience troubleshooting/supporting ATM or POS or Self-Checkin Kiosk machines
- Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products operating systems
- Maintain knowledge of current and new technologies
- Bachelor / Master Degree in mechanical or electrical engineering
- Experience in the area of quality engineering in a manufacturing environment (experience in sales and dealing with customers is an advantage)
- Knowledge of TS16949, Control Plans, and APQP
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Customer Engineer Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer engineer
- Analyse test results & write test reports to support vehicle sign off
- Develop and manage Durability Attribute & whole vehicle testing DVP’s
- Plan & cost future test projects as required
- Support PMT / PMST / Gateway meetings as required for Vehicle Attribute Engineering
- Maintain & develop AML vehicle test procedures as required
- Achieve the assigned spares and Service revenue targets
- First point of contact for customer field issues
- Required to perform work on products and services of low complexity, specifically financial/ATM products
- Ensure staff productivity measures are achieved
- Retail/Hospitality POS maintenance or install experience is preferred
Qualifications for customer engineer
- Knowledge of quality engineering improvement tools such as root cause analysis, corrective action, standard improvement processes
- Experience in conducting internal audits will be considered advantageous
- Very good social skills in order to be the intermediary between our clients and our production plants
- Knowledge of project management is a prerequisite
- Ability to travel on a flexible basis
- 10-15% travel expected (domestic and international)
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Customer Engineer Job Description
Job Description Example
Our company is looking to fill the role of customer engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer engineer
- Actively working with insourcing of customer and local and legal) adaptations to Durban plant
- Coordinating all customer activities with respect to customer complaints, pilot/functional product runoffs, returned parts analysis, warranty analysis, and customer-driven warranty reviews
- Maintain and update customer-specific databases
- Lead escort for customer visits, audits, PPAP reviews and more
- Maintain flexibility and willingness to travel with little or no notice, inside and outside of the United States
- Understand mechanical and statistical concepts
- Applying the principles of product quality planning, evaluation, and control in support of the manufacturing and installation operations of the organization
- Responsible for applicable systems related to plant customer issues such as corrective action requests
- Facilitates continuous improvement quality activities to reduce the potential for defects
- Participates in change management activities by verifying products and processes
Qualifications for customer engineer
- CQE (Certified Quality Engineer) certification
- Experience in a high volume manufacturing
- Proficient working knowledge of manufacturing process standards (IPC)
- Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied
- Engineering Degree in appropriate discipline with willingness to undertake appropriate studies if required
- Experience of vehicle testing or development
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Customer Engineer Job Description
Job Description Example
Our company is looking to fill the role of customer engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer engineer
- Generate reports as required and maintain database applications projects including APDF, quote definition and design changes to quote
- Track status of system and component level specification compliance including early warning metrics
- Maintain program specific FMEAs
- Interface and communicate with both internal and external customers on technical matters and drive issue resolution for vehicle and component DVPR tests
- Acts globally for one dedicated OEM across multiple projects and across BUs for innovation, acquisition and development projects
- Actively investigates market and customer requirements/trends and provides feedback to BU-PRM
- Strategically plans the technical customer roadmap including alignment with product strategy of BU-PRM, system engineering and GCT
- Drives the innovation phase and initiates innovation studies at the customer in close collaboration with BU-PRM, system engineering, GCT, and EO organization
- Understands and influences customer specification and delivery of technical system proposal
- Creates and owns customer specific, technical man mapping and develops relationships with technical decision makers at customer
Qualifications for customer engineer
- Competent in Microsoft Office toolset
- Writing engineering test reports & presenting test findings to meetings
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Additional requirements include the ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
- Certification of company training on equipment in minimum of one major discipline (dependent upon geographic needs this may require – two major disciplines)
- Experience working in GMP, ISO, and FDA compliant facilities a plus
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Customer Engineer Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer engineer
- Responsible for steering (may include creating and procuring) the budget for customer specific development
- Supports problem solving with strong analytical skills and technical leadership
- Review specifications, drawings, requirements, to develop and prepare comprehensive proposals
- May require bending/squatting, walking/standing /sitting for prolonged periods
- Maintains day-to-day customer relationships
- Diagnose problems – based on the information provided in assigned call working with the customer to determine all issues at the site
- Check and verify tasks of service engrs/tech’s particularly in performing corrective maintenance, repair and troubleshooting, installation of parts/materials
- Drive a simplified customer interaction for escalated issues
- Own Tier 3 technical issues through resolution
- Perform Ticket analysis and response for escalated tickets
Qualifications for customer engineer
- LC/MS, MS/MS and/ or micro plate processors a definite plus
- Valid driver's license and ability to travel with overnight stays is required.Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Minimum of 2-3 years directly related experience in medical and biological research device service and support preferred
- Bachelor’s degree or equivalent in Biology, Chemistry, Electronics or related discipline plus minimum work experience listed above
- 4 year college degree, preferably in Management Information Systems, Computer Information Systems, or Computer Science
- Knowledge for how configuration/meta-data driven business applications work