Customer Quality Engineer Job Description

Customer Quality Engineer Job Description

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Customer quality engineer provides leadership in maintaining and improving the QMS in accordance with ISO and TS best practices.

Customer Quality Engineer Duties & Responsibilities

To write an effective customer quality engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included customer quality engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Prioritize actions for Six Sigma quality projects using methodologies including Voice of Customer (VOC), Measurement Systems Assessment (MSA), Failure Mode Analysis (FMEA), Design Failure Modes and Effects Analysis (DFMEA), Cause and Effect (C&E), and Control Parameter Management (CPM)
Performs quality reviews of catalyst design-FMEA for compliance with stated customer requirements, specifications, and quality records
Provide program support as required by program management and the Sr
Participate in program reviews
Recommend solutions to non-conforming material through designated channels
Analyze, compile, review and regularly report customer quality metrics such as PPM/ 0km performance
Self-Assessment audit management as specific CSR
Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer support effective and appropriate change management, in accordance with agreed upon customer requirements
Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes
Complete other projects and activities as assigned by Customer Quality Sr

Customer Quality Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Quality Engineer

List any licenses or certifications required by the position: ASQ, CQE, ACE, CQM, ASQC, DFSS, ISO, RAC, PMP, LEAN

Education for Customer Quality Engineer

Typically a job would require a certain level of education.

Employers hiring for the customer quality engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Technical, Electrical Engineering, Education, Management, Associates, Science, Manufacturing, Mechanical Engineering, Electronics

Skills for Customer Quality Engineer

Desired skills for customer quality engineer include:

Related disciplines
Best practices and how own area integrates with others
Is aware of the competition and the factors that differentiate them in the market
FMEA
Own discipline and broadens capabilities
Information systems and products
SPC
Woodward's organizational structure
Statistical tools
ISO 9001 standard and certified QMS auditor will be an advantage

Desired experience for customer quality engineer includes:

Coordinates the on-site homologation activities of the new products according to customer’s requirements
Actively contributes to the continuous improvement of the site performance indicators inconstantly identifies ways to reduce the wastes and to improve own activities site ones
Support logistics, including transportation, for the customer to any company audit site
Debrief the site CQE and other designated Micron team members on customer concerns and what has been shared with the customer previously
Attend customer audits at various company locations
An ASQ certification (CQE, CQM, CRE or CQA) is an asset

Customer Quality Engineer Examples

1

Customer Quality Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer quality engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer quality engineer
  • Develop, document in writing, draw conclusions, and make recommendations to identify quality issues to upper management
  • Apply change management tools and processes in related activities by verifying products and processes, developing key measures, analyzing data using Pugh method and Minitab
  • Work with customers to examine quality requirements related to overall plant quality
  • Perform internal audits to ensure compliance with ISO 9000 and ISO/TS 16949 standards
  • Develop and implement quality assurance policies and procedures
  • Track plant performance against quality requirements using established measurement standards
  • Facilitate continuous improvement quality activities to reduce the potential for defects
  • Ensure continual improvement in process and product design
  • Document improvements and implement changes
  • Ensure that product releases and process development meet quality standards
Qualifications for customer quality engineer
  • Be the main representative of the plant to the customer and represent the customer in the plant
  • Manage the residents or subcontractors (for delegated activities) at customer premises, if applicable
  • Review and discuss customer quality results
  • Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products, for external products, validate, with the SQA, the 8D from the supplier
  • Define and enforce the scale of customer voice within the plant
  • Drives customer compliant resolution process, ensuring robustness of problem solving (QRCI-8D...)
2

Customer Quality Engineer Job Description

Job Description Example
Our company is looking to fill the role of customer quality engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer quality engineer
  • Support Advanced Product Quality Planning (APQP) and Product Part Approval Process (PPAP) on new product launches and current product changes by identifying potential failures due to supplier issues
  • Domestic travel required up to 50% of the time
  • Acts as the global quality contact to the customer and commercial team
  • Negotiates with the customer to implement globally aligned best practices for quality control testing, product inspection, data reporting, and information sharing with the customer
  • Ensures analytical and manufacturing techniques are consistent from site to site and meet agreed customer specifications through alignment with Local Quality Assurance Engineers
  • Ensures manufacturing sites are prepared for and successfully pass customer audits
  • Supports the Product Life Cycle Process for global program implementations to ensure all quality requirements are addressed and negotiated (internally and externally)
  • Ensures customer specific requirements are included in the internal audit plan
  • Accountable for PPAP preparation, successful PPAP outcome and customer approval
  • Partners with local quality assurance during quality issues to ensure internal global alignment and manages the relationship with the customer
Qualifications for customer quality engineer
  • Ensure the correct escalation of the alert system in the Plant
  • Check the control plan application in serial life production periodically
  • Can represent plant quality during the launch of new programs
  • Track all warranty claims
  • Responsible for the approval of initial samples (change management) and boundary samples
  • Preserves physical initial and boundary samples if applicable of the product and archives the initial samples approval files
3

Customer Quality Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer quality engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer quality engineer
  • Prepares customer related reports (for example customer scorecard) including analysis and driving implementation of needed actions
  • Approves changes to existing products or process which have previously been agreed by the customer, partners with sales organization to gain acceptance of changes with customers
  • Accountable for coordinating the investigation of customer complaints in partnership with local QA and responsible to communicate outcome to the customer including claim management
  • Reviews and approves customer samples using quality control data
  • Reviews and submits customer requested documentation such as requalification, data
  • Proactively visits the customer's site as needed or requested
  • Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and prepares the customer PPAP submission
  • Manages the deviation process with the customer
  • In case of an internal product non-conformance steers the evaluation of the non-conformity based on defined and agreed customer specifications
  • In case of a customer complaint, leads the problem solving process with the relevant team
Qualifications for customer quality engineer
  • Receive requirement requests from customer
  • Provide customer requirements list with status response back to customer and gain approval
  • Manages derogations with the customer
  • Has the responsibility and authority to stop non conforming products, shipments and / or production
  • Positions require a Master’s degree in Industrial, Business Administration, or related field and 2 years of experience as a Supplier Quality Improvement Engineer, Customer Engineer, Logistics, Industrial Engineer or related position
  • Alternatively, the employer will accept a Bachelor’s degree in Industrial, Business Administration, or related field and 5 years of experience as a Supplier Quality Improvement Engineer, Customer Engineer, Logistics, Industrial Engineer or related position
4

Customer Quality Engineer Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer quality engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer quality engineer
  • Communicate daily with customers (phone or visit)
  • Continuously review process to look for process improvement activities
  • Perform process audits and take appropriate corrective action / follow up
  • Facilitate use of Statistical Process Control on manufacturing floor
  • Statistical activities for the Quality Assurance Department in relation to the manufacturing of products and components including performing and overseeing activities in relation to development, application and maintenance of quality standards for processing such materials into finished or semi-finished materials or products
  • Devises and implements methods and procedures for inspecting, testing and evaluating the precision and accuracy of products
  • Experienced in driving process, product, and/or business improvement initiatives
  • Provides technical expertise within and outside of the department
  • May specialize in the areas of design and product evaluation and reliability as they apply to product or process quality
  • Ensures internal process adherence with Product Line Quality
Qualifications for customer quality engineer
  • Identify customer requirements and sensitivities and work with manufacturing and design teams to drive their implementation
  • Coordinate and manage all action items in response to PCNs
  • Experience working with or for a company with plants located globally and experience working with a global customer
  • Prior experience working in customer quality
  • Prior experience working globally
  • TS Auditor Certifications
5

Customer Quality Engineer Job Description

Job Description Example
Our growing company is looking for a customer quality engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer quality engineer
  • Responsible for preparing and/or approving customer and internally required quality deliverables such as, PPAP, ECN)
  • Obtains customer approvals
  • Responsible of Green Run analysis and provide support for Warranty analysis activities, including follow up of RMA process until Debit be completed or negated
  • Sorting processes control and evaluation
  • Leading role in working with the Customer Service Reps, customers and plants
  • Monitors direct report’s CSE entries for proper feedback, potential containment costs, and timely closure
  • Actively negotiates customer rejections to reduce scorecard and financial impacts
  • Participates as a key member of the team in driving improvement at plants based on quality metrics and customer service reports
  • Monitors customer systems for formal rejections
  • Participates in weekly meetings to address High Cost/Qty issues
Qualifications for customer quality engineer
  • Basic knowledge in catalyst coatings
  • A minimum of a Degree in an applicable scientific/engineering or regulatory/quality discipline is required and a minimum of 3 years’ experience years’ experience in a regulated industry (medical device
  • University degree mechanical profile, the car/engine
  • Knowledge of statistical control
  • German and English fluently
  • Capacity relational analysis and synthesis

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