Customer Success Engineer Resume Samples

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K Adams

Kim

Adams

941 Herzog Island

Philadelphia

+1 (555) 107 8956

941 Herzog Island

Philadelphia

Phone

p +1 (555) 107 8956

Experience Experience

New York, NY

Customer Success Engineer

New York, NY

Stroman, Lesch and Bayer

New York, NY

Customer Success Engineer

Serve as a main technical contact for prospects and customers
Lead and manage prospects and customers through integration and implementation of business features, including SSO, API integrations, analytics, and reporting
Provide and publish sample code APIs, including customer-facing documentation
Base knowledge of the W3C’s Web Content Accessibility Guidelines v2.0
Exposure to current tools used by people with disabilities (screen readers and other assistive technologies)
Qualify, prioritize, and close technical customer problems
Respond to customer questions relating to Resilient Systems’ APIs and SDKs

San Francisco, CA

Fusion Customer Success Engineer

San Francisco, CA

Trantow-Ritchie

San Francisco, CA

Fusion Customer Success Engineer

Provide broad Technical insight – always consider the bigger picture (technically), identify critical issues for resolution
Build & leverage a large communication network, (Customers, Sales, QA, Dev, UX, PM)
Maintain and build relationships within the engineering team and key customers
Understand, Represent and Communicate, including
Creating and running surveys
Active participation in the Community forum
Proactively Blog and engage actively with Social Media

present

Phoenix, AZ

Senior Customer Success Engineer

Phoenix, AZ

McLaughlin-Botsford

present

Phoenix, AZ

Senior Customer Success Engineer

present

Educate: Continuously improve our documentation (knowledge base and api docs), not only when new features are released but also when customers give us ideas on how to improve our documentation. Figure out new ways to help users help themselves (videos, online communities, etc.)
Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings
Feedback customer conversations, ideas, concerns and the like to our product management (PM) and development teams
Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions as a whole
Collaborate: Work closely with engineering to learn about new features and to communicate what we learn from customer
Assist in the attainment of Synopsys’s renewals business
Quickly build working prototypes to show off product features or functions

Education Education

Bachelor’s Degree in Business Management

Loyola Marymount University

Bachelor’s Degree in Business Management

Skills Skills

5-7 years' experience general IT proficiency (basic scripting capabilities, basic SQL/XML knowledge). Scripting such as XML, SQL statements, VBA or Powershell
Knowledge of basic networking components and concepts. Ability to troubleshoot basic networking issues that may prevent communication between hosts
Excellent knowledge of AppDynamics delivery methodology and best practices for APM and technology deployment
Good working knowledge of web architecture including HTTP
Strong knowledge of Linux, Windows Server, J2EE systems Chef, and SALT
Good knowledge of virtualization technologies and container technologies
Earns the respect of other project team members through knowledge, drive and capability
Strong knowledge of Linux, Windows Server, J2EE systems
Strong knowledge of Linux, Windows Server, Java systems Chef, and SALT
Meets assigned timelines with high-quality, complete deliverables in unsupervised, sometimes remote situations

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15 Customer Success Engineer resume templates

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Customer Success Engineer Resume Examples & Samples

Experience developing against REST APIs, with knowledge of
Serve as a main technical contact for prospects and customers
Lead and manage prospects and customers through integration and implementation of business features, including SSO, API integrations, analytics, and reporting
Provide and publish sample code APIs, including customer-facing documentation
As the first engineer in this role, you will help create and define best practices and scalable processes as we grow

Senior Customer Success Engineer Resume Examples & Samples

Experience building and debugging web applications and APIs
Common internet protocols (HTTP, SMTP, DNS, TCP/IP)
Authentication, authorization, and single-sign-on (SSO), including SAML
SQL
Broad knowledge of software development practices
Passion for learning and contributing to the development of others through teaching
Proven ability to gain the trust of customers, understand their business interests, speak their language, and understand their concerns
Excellent written and verbal communication skills, organization, and follow-through
Past experience working to deadlines
Project management skills, including the ability to coordinate with and escalate to other teams
Comfort with Windows, Unix/Linux, and OS X environments as well as git and github
Understanding of enterprise security and compliance requirements
Past experience as a sales engineer, technical product manager or technical writer
Ability to translate customer requests and input into meaningful product features
Hands-on experience with Active Directory, LDAP, OAuth 2, and services like PingOne, OneLogin, OKTA, and so on
Experience with PHP, Python (including Django), modern JS frameworks (Angular, Ember, Meteor, React)
Experience with Enterprise cloud providers
Experience with reporting tools like Tableau, QlikView, Crystal Reports
Publically available code (github repos), blog posts, or the like, as well as contributions to open source
Lead and manage prospects and customers through integration and implementation of features, including SSO, API integrations, analytics, and reporting
Provide and publish sample code for APIs, including customer-facing documentation
Quickly build working prototypes to show off product features or functions
Feedback customer conversations, ideas, concerns and the like to our product management (PM) and development teams
As the first engineer in this role, you will help create and define best practices and scalable processes as the group grows

Fusion Customer Success Engineer Resume Examples & Samples

Understand, Represent and Communicate, including
Gaps in solution (Completeness within and across initiatives)
Relevance of Capabilities (Value)
Quality Assessment (Roadblocks - performance, stability, connectivity, undesired results, regressions)
Discoverability, Learnability, Extensibility, Visual appeal (Ease of Use)
Proactively Blog and engage actively with Social Media
Proactively reach out to Customers and solicit feedback
Active participation in the Community forum
Creating and running surveys
Hosting customer test events
Analyze backend analytics and correlate it to survey data, community forum posts and customer events
Conduct periodic conversations with customers to elicit ideas and refine them to influence requirements
Build & leverage a large communication network, (Customers, Sales, QA, Dev, UX, PM)
Provide broad Technical insight – always consider the bigger picture (technically), identify critical issues for resolution
Use the product like customers do
Understand target industries the Product is a good fit for
Understand workflows from various perspectives – styling (form), design intent (function), manufacturing (fabrication & documentation), collaboration (sharing, publication, visualization, mockup), data management (administration)
Learn and leverage Industry/domain knowledge on CAD, DM/PLM & IT System Administration
Formulate opinion and use that to influence/negotiate product decisions & quality
Articulate alignment or lack thereof between what we deliver and customer problems that it solves
Educate internal team(s) on key quality barriers and champion their removal
Maintain and build relationships within the engineering team and key customers
Willingness and tenacity to fight the good fight even if it goes against the Autodesk consensus
5+ years of experience in delivering Cloud, Web and/or Mobile applications – QA, UX, AE or PM experience focused on delivering customer facing quality required
Hands-on technical software skills in Design/Manufacturing/Simulation/Social apps
Excellent attention to detail and ability to perform root cause analysis of issues in workflows involving complex software components and services (Interest in Exploration of problems and causes)
Demonstrable experience in being the voice of the customer and making them successful
Understanding and working experience of Agile/Scrum methodology is required. (JIRA experience preferred)
Experience in start-to-finish software development lifecycles (from User Experience design to a live production environment) desired
Assertive but constructive - strong Collaboration, Negotiation and Influencing skills
Strong Communication skills (Listening/Written/Spoken)
Experience with Social media interaction and blogging
Experience with Data Analytics Platform(s) and Data Analysis a strong plus
Experience with large-scale software deployments preferred

Customer Success Engineer Resume Examples & Samples

Strong experience with cloud hosting and the AWS infrastructure
Strong knowledge of Linux, Windows Server, J2EE systems
Experience with Enterprise mission critical software, Adobe CQ a strong plus
Experience with long term operation, monitoring and upgrade of Enterprise software a plus
Base knowledge of the W3C’s Web Content Accessibility Guidelines v2.0
Exposure to current tools used by people with disabilities (screen readers and other assistive technologies)
Understanding of input and output modes used by people with disabilities

Cleversafe Lead Customer Success Engineer Resume Examples & Samples

At least 4 years experience with Linux, with prior experience with setting up and running Linux servers
At least 4 years of experience of troubleshooting Windows and Linux storage issues
At least 2 years of case management in SalesForce, or equivalent
At least 4 years of experience in Customer Support in the Data Storage industry or equivalent
At least 6 years experience with Linux, with prior experience with setting up and running Linux servers
At least 6 years of experience of troubleshooting Windows and Linux storage issues
At least 4 years of case management in SalesForce, or equivalent
At least 6 years of experience in Customer Support in the Data Storage industry or equivalent

Customer Success Engineer Resume Examples & Samples

Qualify, prioritize, and close technical customer problems
Respond to customer questions relating to Resilient Systems’ APIs and SDKs
Monitor and address customer tickets to understand common issues
Champion technical issues/features for customers – modify code as needed
Maintain a high retention rate of customers
Building support internal support tools and processes
Rotating on-call (page duty) for emergency/incident response
General understanding of certificates, SSL, proxies, SAML, SMTP and IMAP. Knowledge of Tomcat and PostgreSQL, a plus
At least 1 year of customer-facing experience
Support exposure to Java, .NET, Python, Certificates/Key Management, PostgreSQL, LDAP/Active Directory, SSO, web services, and Linux
Strong application, networking, and infrastructure knowledge; UNIX, Databases, web services, and Queuing technologies
Fearless in reading/assessing code functionality in other languages and learning quickly
Love to help customers – Be passionate about helping solve real problems
Eligibility Requirements

Customer Success Engineer Resume Examples & Samples

Strong understanding of the networking fundamentals
Be on call for 2 weeks a month at a time alternating with fellow team members
Strong command line Linux skills. You should have setup and run your own Linux servers before
This position is customer facing (all audience levels) with direct phone and email communications therefore good interpersonal skills along with good written and oral communication skills are required
Strong Windows and Linux troubleshooting skills (with a focus on storage being a plus)
The ability to be a good listener, and to really understand a customer problem or question and help to resolve the issue
Excellent writing skills as much of your work will be written (email, documentation, SOW, etc.)
Excellent telephone communication skills. Some support will be provided over the phone
A working knowledge of case management in SalesForce, or equivalent, is required

Customer Success Engineer Resume Examples & Samples

Qualifying, prioritizing, and closing technical customer problems
Responding to customer questions relating to Resilient Systems’ APIs and SDKs
Monitoring and addressing customer tickets to understand common issues
Championing technical issues/features for customers – modify code as needed
Maintaining a high retention rate of customers
1-3 years of customer-facing experience as well as support exposure to Java, .NET, Python, Certificates/Key Management, PostgreSQL, LDAP/Active Directory, SSO, web services, and Linux
Bachelor’s Degree or equivalent in Computer Science or applicable work experience

Customer Success Engineer Resume Examples & Samples

Plan, document and implement Dispersed Storage systems for Proof of Concept or production use in line with customer requirements and specifications
Collect and analyze diagnostic information from deployed Customers systems during a problem or incident scenario
Deliver and implement software upgrades for deployed Customer systems
Help Customers solve technical issues with Dispersed Storage systems and provide timely responses to questions
Provide 1st, 2nd and 3rd level phone, email and portal support for Customer support issues and outages, as well as operational monitoring of automated feedback sent by customer systems to the company
Manage the escalation process for issues not resolved by all prior support
Write Knowledge Base articles for troubleshooting, workarounds and other important information as it pertains to dsNet (Dispersed Storage Network) support
Maintain SLA’s with customers and ensure prompt responses to Cases and Customer inquiries
Deliver very proactive “can-do” contribution and show ability to overcome obstacles through business case understanding, strong influencing and collaboration skills, and awareness of other business dependencies
Generate and deliver reports on open Cases, Average time to Close Case and other meaningful metrics on the Post-Sales support process
Manage spares inventory at remote depots to make sure proper sparing levels are maintained
Work with third party support organization to ensure proper escalation of first level support cases
Own projects and top customer issues during and after hours. Specifically, this position involves 24x7 phone on-call capability that includes being able to access customer systems remotely, as well as internal Cleversafe testing systems
Travel to customers (often on short notice)
Document all details of work in Cleversafe case tracking system and other internal systems without fail
Possess ability to lift and work with heavy systems using the tools and best practices of the storage industry
4 – 10 years of experience in Customer Support in the Data Storage industry or equivalent

Senior Customer Success Engineer Resume Examples & Samples

Documenting customer requirements and review use cases
General onboarding of new accounts and successful technical implementation
Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings
Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions as a whole
Customer enablement ranging from formal training to constant efforts driving self-sufficiency within your assigned accounts
Assist in the attainment of Synopsys’s renewals business
Proven ability to prioritize activities, set objectives and meet milestones
Well organized. Able to deliver project milestones and deliver on-time
Experience working with at least two programming languages namely C/C++, C# or Java
Desired experience with security testing and network protocols
Understanding of open-source software libraries such as glib, OpenSSL, Boost, etc. and their associated licensing
Experience with project scoping, requirements gathering and software development lifecycles
The ability to work with, connect to, and influence people
Good analytical skills, conceptual ability and creativity
Strong mentorship/training background
Able and willing to travel up 50% as the job requires
Minimum 3-year relevant experience in a technical customer facing role

Customer Success Engineer Resume Examples & Samples

Strong experience with cloud hosting including Microsoft Azure and AWS cloud infrastructure
Strong knowledge of Linux, Windows Server, Java systems Chef, and SALT
Experience with Enterprise mission critical software, Adobe AEM a strong plus

Customer Success Engineer Resume Examples & Samples

Assisting customers with solving problems they experience with Codeship and their project setups
Communicate customer feedback and requirements to Product Management teams
Update and extend Codeship product documentation as well as write documentation for upcoming features
Prior experience providing technical support
Familiarity with at least one programming language (Ruby, Python, Go, …)
Understanding of continuous integration and automated software testing
Familiarity with a modern web application stack (Rails, Django, AngularJS, …)
Enthusiasm for working directly with customers
Stellar English verbal and written communication skills
Familiarity with Git and GitHub or Bitbucket

Customer Success Engineer Resume Examples & Samples

Good experience with REST and RESTful APIs
Good working knowledge of web architecture including HTTP
Experience with command line HTTP clients: cURL, HTTPie, Postman, etc
Experience with Docker and/or AWS experience
Bonus: Experience with Nginx
Bonus: some level of coding skill (Javascript, Ruby, Lua, Python)

Customer Success Engineer Resume Examples & Samples

Design customized hosted managed solutions that are performant, cost effective, and delight our customers
Deploy and manage solutions efficiently on private or public cloud, and ensure they meet established SLAs
Maintain database performance by investigating, debugging, identifying and resolving production issues
Implement solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications
Design, implement, and maintain integrating monitoring and alerting tools, leveraging existing tools and logging. Monitoring is happening at all levels in the application stack
Expand existing automation tools to streamline onboarding.pment and the Adobe Campaign platforms
Collaborate with various internal teams to provide the best service possible for our customers
Work with enterprise customers to improve performance and reliability for their production solutions
Evaluate new technologies to enhance the level of customer service
Design system solutions of the product from custom requirements for customers
Network and system infrastructures
Working experience/knowledge of public cloud services such as Amazon Web Services (AWS or Microsoft Azure)
Scripting languages (Python, Bash, Perl, etc.)
Automation tools (Ansible, Salt, Chef or Puppet)
Good knowledge of virtualization technologies and container technologies
Experience with Postgres (Deployment, maintenance, and scalability)
Experience with email-related technologies including authentication, accreditation, DNS, SMTP, FBLs, and MTAs

Customer Success Engineer Paris La Défense Resume Examples & Samples

Build and provide effective presentations and demonstrations to prospects, customers and partners, at both technical and executive levels
Continues to engage with customers IT team to get Syncplicity appropriately deployed in a production environment
Maintains long term relationships with strategic customers to drive ongoing expansions
Become an industry SME including developing competitive knowledge that can be leveraged in competitive situations
Provides product and deep technical guidance and support, leveraging product expertise and industry best practices
Develop product or technical expertise areas of specialization in addition to maintaining broad product and industry skills
Occasional travel within assigned territory, and theater, as required
7 or more years in a pre-sales customer facing role
7 or more years in a technical role (preferably software, SaaS, or Enterprise IT)
(Experience can be gained concurrently)
Experience with a diverse set of Enterprise IT systems and software
Desirable skillsets: Storage, Networks, Firewalls, load balancers, SSO, MDM, working knowledge of Windows Server and Linux systems, Enterprise infrastructure, enterprise security, Programing or Scripting, Web Services / API’s
Must poses salesmanship DNA
Experience filing out RFP’s and RFI’s

Customer Success Engineer Resume Examples & Samples

Manages Proof of Concept (POC) deployments with prospects, balancing structured POC process while adapting to each individual prospect situation
Helps to define, document, and maniacally manage to satisfy prospects success criteria within predetermined timelines
Promotes long-term customer success by providing deployment assistance and leveraging best practices to drive end-user adoption and engagement
Customer Demo and Presentation experience
Technical writing and documentation

Senior Customer Success Engineer Resume Examples & Samples

Support: Handle support tickets via Intercom (live chat and email). You should be able to understand a customer’s issue, and ideally be able to reproduce it. That could require abilities such as spinning up EC2 instances, installing software, configuring collection agents and configuring our app to do what the customer wants it to do
Educate: Continuously improve our documentation (knowledge base and api docs), not only when new features are released but also when customers give us ideas on how to improve our documentation. Figure out new ways to help users help themselves (videos, online communities, etc.)
Retain: Track metrics and analyze data that predict churn and develop processes to avoid it and hold regular business reviews with customers (face to face or via video conference) to understand the customers state of mind with regards to our service, their needs and requests
Collaborate: Work closely with engineering to learn about new features and to communicate what we learn from customer
3 to 5 years experience in a developer or operations role
Bachelor’s degree, MS a plus
Exceptional communications skills (written and verbal) to effectively communicate with technical audiences at all skill levels
Detail oriented, able to multi-task, troubleshoot, and demonstrated problem solving skills
Strong understanding of software development life cycles, tools and best practices
Strong understanding of the DevOps philosophy,
Self motivated; able to organize and prioritize tasks independently and autonomously

Customer Success Engineer Resume Examples & Samples

Working with customers to assess requirements in the field of personalization and optimization
Develop and deliver customers’ unique implementations through the on-boarding and adoption phases till full deployment
Own technical and business design of the end-to-end implementation
Designing data exchange (import/export) solutions
Creating implementation plans for new and existing clients
Ensuring the knowledge transfer to our clients
Reporting on project delivery
Aligning with the Sales and Presales teams, supporting these teams through out the sales cycle if needed
Fluency in JavaScript skills and experience with jQuery
HTML / CSS and web technologies across different platforms
Business analysis and understanding of the digital marketing space, especially in the field of online marketing

Lead Customer Success Engineer Resume Examples & Samples

Experience working face to face and remotely with enterprise level clients
Candidate should have experience with Object Storage S3/ AWS protocols and enterprise storage environments
Proficient in Linux Debian preferred
Thorough understanding of networking and relevant concepts
Thorough understanding of storage management concepts (NFS and CIFS)
Ability to project manage support cases and organize additional IBM resources when required
Proficient in performing detailed documentation both for support case management and high severity cases
Be able to work on a 24/7/365 global call rotation with travel to client sites
Experience working in a Premium Support Team or Environment
Minimum of 3 years working in an enterprise client support role
Readiness to travel 20% - 25%, primarily in country region
English: Fluent
Other languages preferred: German, French and Spanish
Troubleshooting hardware and software issues for enterprise level clients
Strong Networking skills
Solid understanding Linux (Debian) operating systems, including networking and storage configuration
Ability to work in a Global team based environment with minimal supervision
Work in a self-managed, flexible manner with rapid ability to juggle multiple cases and priorities

Customer Success Engineer Resume Examples & Samples

Provide highest quality of Technical Support for the Kony Suite of products that span across Mobile Application Development Platform & Mobile Fabric
Work with Customer & Partner Developers implementing Kony products to analyze, guide and help resolve issues faced
Collaborate with Product Engineering, Customer Success & Professional Services teams in Kony to resolve & manage customer issues & escalations

Customer Success Engineer Resume Examples & Samples

Identifies and develops champions within the customer project team, extended team, and executive leadership to assist in new business development (expands) and stronger project sponsorship from customer stakeholders. By ensuring value realization for the customer, you help ensure the continued success of Appdynamics within the client’s enterprise which ultimately helps secure the license renewal
Conduct health checks and customer reviews periodically to ensure deployment is completed and production systems are configured for customer success. Manage any outstanding Support tickets. Identify training gaps and opportunities for expansion and enhancement
Actively Drive value realization

Customer Success Engineer Resume Examples & Samples

5+ years APM or Application development deployment
5+ relevant years deploying Enterprise Management Software Solutions
7-10+ years’ experience working with at least one of the following languages: Java, .NET, PHP, JavaScript
Experience and competence working at OS command lines including Unix, Linux and Window command prompts
Experience with Unix/Linux/Windows shell scripting
Working knowledge of storage area networks and virtualization technologies
Knowledge of AWS, Azure and/or other cloud technologies
Knowledge of basic networking components and concepts. Ability to troubleshoot basic networking issues that may prevent communication between hosts
Experience with web servers and common relational databases used in today’s application architectures. Ability to understand SQL
Excellent technical understanding of all components of AppDynamics software
Effectively facilitates technical workshops and customer meetings to ensure all attendees are engaged and stated objectives are met
Excellent knowledge of AppDynamics delivery methodology and best practices for APM and technology deployment
Experience with common .NET web application architecture frameworks, distribution mechanisms and messaging components such as ASP.NET, ASMX, WCF, MSMQ, etc
Experience with common Java web application architecture frameworks, distribution mechanisms and messaging components such as servlets, struts, Spring, EJB, web services, RMI, JMS, MQ-Series, etc
Possesses advanced written and verbal communication skills at all levels
Builds champions within our client’s team and coaches them for success
Continually strives to build advanced skills in becoming a trusted advisor
Can demonstrate success in building key relationships with teams in Sales, Support, and Product Engineering
Experience with escalation management working with Sales, Support & R&D

BB Customer Success Engineer Resume Examples & Samples

Highly developed sense of integrity and commitment to customer satisfaction
Accept Tier 1 enterprise calls, emails, and forum posts, to understand and replicate the issue presented, and then provide the appropriate solution to the issue
Design, set up, configure, troubleshoot and manage corporate networks / home networks
Proficient in Windows OS, XP, Vista and 7 as well as Windows Server 2003, 2008

Customer Success Engineer Resume Examples & Samples

5-7 years' experience general IT proficiency (basic scripting capabilities, basic SQL/XML knowledge). Scripting such as XML, SQL statements, VBA or Powershell
Some exposure to software development (while the language or platform does not matter, an understanding of what it represents to develop and test software does)
Some understanding of the Banking/Payments/Treasury business
Experience working in a SaaS/Cloud company
Experience dealing with end-users
Experience as a software tester

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