Customer Insights Analyst Resume Samples

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T Considine

Trystan

Considine

93817 Jalyn Rapids

San Francisco

+1 (555) 565 6377

93817 Jalyn Rapids

San Francisco

Phone

p +1 (555) 565 6377

Experience Experience

Los Angeles, CA

Customer Insights Analyst

Los Angeles, CA

Harris LLC

Los Angeles, CA

Customer Insights Analyst

Develops models and dashboards to measure and track performance, and to help with forecasting future performance based on data
Develop frameworks, models, tools, and processes to institutionalize findings
Perform ad-hoc duties as assigned by line management
Provide in-depth market and regional survey summaries, inclusive of narratives that includes trend analysis and improvement suggestions
Provide in-depth market and regional survey summaries, inclusive of narratives that includes trend analyses and improvement suggestions
Work with team members to design and create standardized SAS programs and data to more efficiently support reporting metrics
Establish and maintain working relationships with departments that have customer touchpoints, service and engineering

Detroit, MI

Measurement & Evaluation & Customer Insights Analyst

Detroit, MI

Mayert and Sons

Detroit, MI

Measurement & Evaluation & Customer Insights Analyst

The selected candidate will support development and implementation of all aspect of evaluation and customer research studies and analyses to meet the objectives of internal and external client organizations
Use innovative statistical research methodologies, including a new area of measurement called meter-based evaluation that is strategic in value for SCE’s energy efficiency programs,
Perform customer and market survey data analyses with data sources both internal and external to provide information requested by study consultant/vendor, internal user organizations, and product/program management,
Maintains a safety conscious work environment by following Edison safety protocols and safe work practices
Act as a research group consultant to department and division management as well as external groups to provide expert technical support from evaluation and customer insights studies (Customer Service, T&D, Regulatory Affairs etc.)
Provide frequent support to project managers for scheduled and ad hoc analyses for various internal (e.g., program staff) and external audiences (e.g., CPUC staff) based on internal and external sources of data from studies and programs
Assist in reviewing work products for accuracy

present

Houston, TX

Senior Customer Insights Analyst

Houston, TX

Stokes-Brakus

present

Houston, TX

Senior Customer Insights Analyst

present

Producing regular KPI reporting and managing ad-hoc report requests based on customer database
Maintaining and evolving analytical toolset
Handling on-going and ad-hoc data requests from a range of business stakeholders
Mining and analysing Single Customer View data to understand customer behaviour and business performance
Ensuring accuracy and timeliness of reports delivery
Highlighting business opportunities/risks and work with the customer Insight Director to propose actions
Tracking and measurement of success of localized customer activities

Education Education

Bachelor’s Degree in Business

Oregon State University

Bachelor’s Degree in Business

Skills Skills

Strong interest in and knowledge of the fashion industry – either personal or professional
Excellent attention to detail
Comfortable with ambiguity – you are willing and able to make sensible assumptions when necessary
Detailed knowledge of campaign execution process, data and tools, including design of experiment construction, measurement and tracking
Strong data presentation and visualization skills. Tableau
Working knowledge of MS Access or SQL desirable
Demonstrated success in translating research findings and data analyses into actionable strategies through strong storytelling and PowerPoint/design skills
Strong written, verbal and analytical skills, as well as interpersonal and presentation skills with the ability to work collaboratively in team environment
Excellent writing, communication and presentation skills - ability to translate numbers into insights
Working knowledge of HTML/CSS/Javascript

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Customer Insights Analyst Resume Examples & Samples

Primary responsibilities include transforming data into actionable business intelligence through the use of query and reporting tools. Perform hands on analysis of customer data, using tools such as Microstrategy and Siebel, to access enterprise data warehouse and deliver customer insights used in marketing, plannng and reporting
This person will report to the Senior Manager of Customer Insights and will
Support the Relational Marketing team with behavioral and demographic analysis of the customer database, identifying key customer insights, and performance analysis of marketing campaigns
Develop strategic customer insights, reporting and analysis to support the Merchandising, Retail, and Executive teams
Retail Operations Merchandising
Work with global and regional cross functional teams to support business objectives

Customer Insights Analyst Resume Examples & Samples

Analyze large, complex data sets representing the behavior of millions of game players to address strategic and operational business
Distill and communicate key insights across all levels of Disney Interactive's organization
Develop frameworks, models, tools, and processes to institutionalize findings
Work closely with internal teams, using data to drive continuous improvement in their products
A well-rounded individual with a B.A. or B.S. (graduate degree/MBA a plus) from a top institution in a quantitative field (Business, Math/Statistics, Economics, CS, Engineering, Physics or similar)
Two or more years experience at a top-tier firm in an analysis, market research or consulting role
Ability to communicate complex results to less quantitatively sophisticated users
Expert Excel skills or hands-on experience with one or more scripting languages (Perl, Python, VBA or similar) a plus
Working knowledge of SQL a plus
Intellectually curious, analytically rigorous, hard-working and a good business intuition are musts!
B.A. or B.S. (graduate degree a plus) from a top institution in a quantitative field (Math/Stats, Economics, CS, Engineering, Physics or similar)

Customer Insights Analyst Resume Examples & Samples

BA / BS Degree
3+ years of data collection and manipulation experience using SAS, SQL, Siebel (preferred) other CRM database access tool
Previous experience with Financial Services Marketing Campaign performance and analysis preferred
Understanding of relational database structures
Attention to Detail
Able to read business requirements documents and translate defined requirements into detailed, field specific data pulls and execute code for list execution
Detailed knowledge of campaign execution process, data and tools, including design of experiment construction, measurement and tracking
Experience in file distribution and output file generation
Experience in file delivery and generation of corresponding file layouts
Ability to support business partners with “what-ifs” scenarios for universe sizing activities
Participate in campaign audit process
Understanding of marketing policies / standards for suppressions and potential impacts on data volumes and quality
Identify and implement opportunities for efficiency gains across campaigns
Good written and communication skills

Customer Insights Analyst, SMB Resume Examples & Samples

Partner with Product, SMB Sales & Service, and Marketing to improve the SMB customer experience and grow revenue
Advocate for the needs of small & medium sized businesses
Use data to identify product trends and insights
Work directly with customers and the global SMB team to gather and understand qualitative feedback
Prioritize customer feedback and share insights with internal stakeholders
Provide feedback on product strategy, including segmentation, marketing communication, and launch plans

Customer Insights Analyst Resume Examples & Samples

Transform data into actionable business intelligence by pulling data from different internal and external sources and resources -when available-
Support the CRM team with behavioral and demographic analysis of the customer database identifying key customer insights and measuring performance of marketing campaigns
Improve insights and strategies to measure, analyze and drive customer acquisition retention and reactivation
Lead and integrate quantitative and qualitative analysis in order to deliver customer insights used in marketing planning and reporting
Take to the next level modeling capabilities and analyses around customer segmentation lifetime value and lifecycle campaign management response and optimization
Lead the development of strategic customer insights dashboards to help manage the business as well as for executive reporting (weekly/monthly/quarterly)
Perform analysis of customer data using tools such as SAP Business Objects, SAS and Board to access enterprise data warehouse
Work with global cross functional teams to analyze and report regionally on global KPIs and key reports for executive teams
Ability to professionally present and articulate the business value of complicated analysis to a diverse group of users
Capacity to translate findings into clear insights and then communicate verbally and through written documents
Demonstrated ability to influence behavior with people in a variety of roles

Customer Insights Analyst Resume Examples & Samples

Support product teams’ efforts to ensure that key titles are market ready at publication and launch
Champion customers’ views, practices, and intentions throughout the organization
Co-manage research partners to achieve project goals
Design qualitative and quantitative research instruments in collaboration with product teams and strategic marketing and lead research activities to their successful conclusion
Employ and promote innovative market research processes or opportunities in new methodologies , together with the Executive Research and Efficacy Manager
Deliver targeted research training to colleagues in editorial and marketing
Monitor and incorporate as appropriate new research methodologies from other industries

Big Data Customer Insights Analyst Resume Examples & Samples

Manage resources, including people and tools to deliver insight to business owners
Motivate team members to provide recommendations in a quick, accurate fashion
Use a variety of reporting tools to produce marketing insights

Customer Insights Analyst Resume Examples & Samples

Responsible for architecting, developing, and managing the data infrastructure and processes for multiple marketing campaign, customer, and product reporting solutions. These solutions will be utilized at all levels within the organization
Work with team members to design and create standardized SAS programs and data to more efficiently support reporting metrics
2+ year of experience with SAS and SQL to access, transform, and report on data is required. The individual is expected to be “hands-on” with the data
Bachelor’s degree in computer science or related business, engineering or quantitative field (e.g. MIS, Operations Research, Statistics, Physics, Engineering, etc.)
Experience with the design and implementation of SAS data architecture as used by SAS BI components. Strong knowledge of designing and implementing scalable processes, relational database usage, and building data stores for reporting purposes using SAS
Strong leadership skills and the ability to provide thought leadership on data management, reporting, and analytic systems. Project management experience with the demonstrated ability to drive results; ability to make decisions with partial information, effectively manage through ambiguity and work effectively on multiple projects in a distributed team environment
Knowledge of the financial services industry would be an advantage

Customer Insights Analyst Resume Examples & Samples

Support merchant and store teams on the use of our Customer Snapshot dashboards and look for opportunities to evolve and enhance its capabilities to increase its adoption as a business driving tool
Compile seasonal topline overviews of customer snapshots for GMM’s and Market/Trade Area Leadership teams
Manage proprietary online panel – fielding requests, maintaining calendar, managing incentives, developing questionnaires, analyzing results and building actionable reports
Assist in development and execution of proprietary research projects initiatives – including managing research vendors, projects, timelines and deliverables
Leverage Business Objects and Tableau dashboards to conduct ad hoc data analyses that inform merchant, marketing, stores or com strategies
Create easily consumable, visualized reports of customer research and metrics for key stakeholders and executives with actionable insight call-outs that influence decision-making within Bloomingdale’s
Assist in compilation of Customer Insights monthly newsletter that summarizes relevant syndicated research and metrics, highlights proprietary research findings and promotes useful resources that will help keep stakeholders up-to-date on emerging trends
Coordinate and design compelling cross- functional PowerPoint presentations for key meetings - Strategic Council, Store Team Conference, Principal’s, etc
College graduate with 1-2 years of relevant market research and/or data analytics experience – preferably for a retail-driven organization
Experience working with a broad range of qualitative and quantitative research methodologies (surveys, online communities and panels, ethnographies) and business intelligence solutions (Business Objects, Tableau)
Strong written, verbal and analytical skills, as well as interpersonal and presentation skills with the ability to work collaboratively in team environment
Proactive self-starter with ability to work independently and creatively solve problems
Demonstrated success in translating research findings and data analyses into actionable strategies through strong storytelling and PowerPoint/design skills
Must be able to draw conclusions from large and seemingly ambiguous data sets
Strong interest in and knowledge of the fashion industry – either personal or professional
Comfortable with ambiguity and creating processes in complex environments to drive customer centric thinking

Customer Insights Analyst Resume Examples & Samples

Analyze customer data to answer business questions and produce data-driven stories that reveal key insights into consumer behavior
Analyzes customer data to create customer profiles, segmentation, and trending analyses, LTV modeling and response analysis
Provide internal business partners with accurate and pertinent customer insights and dashboards that enhances and guides effective decision making
Works collaboratively across departments to understand company goals and develops customer acquisition and customer retention programs; develops vendor partnerships to drive said activities
Develops international reports and tools; supports global CRM practices and trainings
Works closely with the IT team and outside technology companies to enhance CRM database and troubleshoot problems; supports new technological integrations

Customer Insights Analyst Resume Examples & Samples

Excellent analytical (qualitative & quantitative) and financial modelling skills, ideally gained at a Management or Strategy Consulting firm or equivalent
Excellent time management skills; project management skills a plus
Exeperience in marketing organization preferred
Strong written and oral communication skills – you can construct convincing arguments in PowerPoint and deliver them to senior executives with confidence and panache
Creative thinking ability - you consistently produce innovative analyses and recommendations
Strategic and tactical thinking abilities – you can bridge the gap between the big picture and the operational details
Working knowledge of MS Access or SQL desirable
Skills in market research design desirable
Advanced MS Excel user
Bachelor’s degree in a relevant field e.g. Marketing, Finance, Economics, Mathematics, Engineering
Experience in an analytical, financial or strategy role in a management consulting, investment banking or corporate environment
Experience in pricing considered a plus

Customer Insights Analyst Resume Examples & Samples

Leverages various data sources, including syndicated, panel, internal customer and consumer data to identify key insights and make recommendations on actions to be taken to drive the business
Leverage insights to optimize customer team strategies and tactics related to the 4P's
Proactively uncover, review and analyze existing category, consumer and shopper research to identify and apply learnings to unmet business challenges
Aid in the development of category business reviews, top to top presentations and selling stories
Develop and maintain a high level of category and customer expertise
Identify key business trends, issues and opportunities and assist in formulating strategies to address at the customer
Provide ad hoc information and insights support to key stakeholders within the customer business team
Aid in the test and learn process by helping to develop and manage the learning plan, setting up tests and regularly tracking and sharing results with key stakeholders
Provide analytic support related to trade and shopper marketing spend optimization
Business savvy
Data analytics and reporting
Insights development
Presentation development
Clear communication
Systems knowledge
Technically savvy
A minimum of 3-5 years of category management, and/or shopper insights experience required
Proficiency in Microsoft Office required
Must have excellent analytical, presentation and oral/written communication skills
Extensive experience utilizing POS and Syndicated data (e.g. Retail Link, Nielsen, IRI, Panel)
Analytical aptitude including ability to develop sound insights across multiple data sources
Strong follow-through and prioritization skills. Initiative, self-motivation and a strong sense of urgency are essential
Must be able to prioritize multiple tasks/projects while delivering results and meeting deadlines
Travel will be 10% or less

Customer Insights Analyst Resume Examples & Samples

Collaborate with internal stakeholders to understand their business needs and work with them to define scope and objectives of research projects. Identify and propose potential marketing research initiatives that would inform their business questions through exposure to customer, market, and competitive trends. Assist in developing short range market research plans to help in achieving stakeholder project goals
Work with external consultants to design the methodology, sampling, survey instrument, analysis plan design, reporting and presentation. Ensure the project meets pre-determined research objectives, within client timing and research constraints. Successfully partner with external vendors to ensure effective project outcomes and ensure the research provides actionable results that inform decision-making
Implement special projects on behalf of the Marketing Research Organization to ensure that the department remains efficient and utilizes best practices throughout the project management process and to expand the impact of marketing research throughout Xcel Energy
Remains up-to-date on the offerings that external vendors provide and new methodologies being utilized to answer marketing research questions
Remains up-to-date on company, industry and business issues/trends
Bachelor's degree in a related field
2 years experience in marketing research including both quantitative and qualitative methods
Proven written and verbal communication skills
Approximately 10% travel required

Customer Insights Analyst Resume Examples & Samples

Establish and maintain working relationships with departments that have customer touchpoints, service and engineering
Evolve into a resource for organizations and training departments
Evaluate the needs of potential and existing customers and work in a creative, pro-active manner to improve their experience
Provide in-depth market and regional survey summaries, inclusive of narratives that includes trend analyses and improvement suggestions
Work closely with global counterparts to gather insights into Tesla’s potential and existing customer base. Bring focus to our store and service experience by providing a global view of customer feedback
Availability and commitment to contribute in EOQ global and market survey summaries
Identify and escalate vehicle and organization trends posted on social media
Ability to speak directly with Tesla customers when difficult satisfaction issues arise, along with collaborating with department managers to resolve concerns
Effectively handle multiple priorities, organize workload, and meet deadlines
Perform ad-hoc duties as assigned by line management

Customer Insights Analyst Resume Examples & Samples

Bachelor’s degree in business, marketing, mathematics, statistics or science (or equivalent)
3+ years hands-on experience in direct marketing and segmentation using marketing automation (e.g. Eloqua, Marketo, Pardot)
5+ years hands-on experience in data manipulation, reporting, and mail file generation using Access, Excel, Crystal Reports or equivalent
5+ years experience in database management – direct marketing field preferred
Understanding of legal regulatory markets an advantage
Understanding of publishing industry an advantage
Previous primary job experience in database management, data mining and marketing data manipulation and superior analytical skills with a solid business and marketing backgound
Working knowledge of data extraction tools and techniques from such sources as IBM Infoview/Business Objects, MS SQL Server and/or similar databases
Strong computer skills with Access, Excel, Project and/or other common database platforms
Experience in analyzing data to develop and deliver reports, recommendations and presentations to management (data-driven decision approach)
Working knowledge of creating segmentation strategies, using marketing automation software and creating customer profiles using traditional methodologies and digital behavior
Desirable: experience in data modelling and predictive analytics

Customer Insights Analyst Resume Examples & Samples

3) Nielsen facts and concepts to improve their analytical skills
Post secondary degree with 3-5 years experience
Experience in Canadian CPG industry is considered an asset
Knowledge of Category Management principles
Working knowledge of Nielsen Markettrack, Homescan, Customer POS systems and Space management softwares
Proven technical and project management skills
Ability to multi-task
*No agency calls please***

Customer Insights Analyst Co-op Resume Examples & Samples

Query large databases using SQL to analyze and synthesize information across a variety of sources
Employ analytical, conceptual, and creative thinking skills to transform customer data into actionable customer insight
Work closely with the Manager, Customer Insights to understand business processes, challenges, needs and objectives, and to execute your clients’ customer analytics enablement plans
Provide ongoing support for CTR seasonal planning process by providing view of seasonal shopping behaviour through a customer lens

Customer Insights Analyst Resume Examples & Samples

Data discovery and manipulation; working and transforming customer data to improve usability and assess the quality and viability of the intended analysis
Analytical methodology; transforming business questions into analytical approaches while also managing practical considerations like data depth or timing
Insight generation and storytelling; interpreting the outputs and presenting insights and recommended actions in an engaging and audience appropriate way

Customer Insights Analyst Resume Examples & Samples

Completely immerse yourself in the product experience to understand and communicate customer pain points
Key stakeholder in the bug reporting and triage processes, escalating urgent issues when necessary
Utilize product and support data (via dashboards and SQL queries) to answer questions and make data drive recommendations
Understand the difference between quantitative and qualitative data and the best approaches to gather feedback from them
Manage and measure impact from the flow of communication and product rollout between the various product groups and CS Teams in TSL and TPH
Collaborate with Support Leadership to develop operational strategies for key launches
Coordinate with Product Support specialists to communicate updates, develop training processes, and collect real-time feedback
Get us to done!
3+ years of work experience
1+years of experience working with product managers, engineers, and customer support
Incredible attention to detail and willingness to untangle complex problems
Ability to multi-task several projects and prioritize efforts
Comfortable writing ad hoc SQL queries and perform deep dive analysis
Sound judgement
Passion for Thumbtack and incorporating the customer's voice
Comfortable using JIRA project management Software (Atlassian)
Experience working within a fast-moving technology company

Customer Insights Analyst Resume Examples & Samples

Customer & Competitor Focus - Drive improved competitive intelligence across the business, based on customer analytics/insights and competitor intelligence reporting
Multichannel Enablement –Evaluate competitive scenarios and aid brand teams on right strategies/channels to reach brand ambition
Customer Targeting – Formulate action plans cross-functionally to enhance customer communications
Project Management - Lead task planning and implementation, participating in and leading projects
Consultation - Provide actionable insights to the Business to address areas of opportunity to drive brand performance, based on customer insights and data

Customer Insights Analyst Resume Examples & Samples

Assemble weekly customer data health summaries that identify key behavior trends
Manage and develop on-going customer segmentation projects as assigned
Mine proprietary data warehouses of customer demographic, transactional, text, and survey response attributes for business performance trends
Assist in executing brand-specific ad hoc analysis
Present key findings and insights to internal team
2+ years of work experience in business environment, experience in competitive intelligence is a plus
Proficient in Microstrategy and SPSS, SAS, or SQL
Strong analytical, problem solving, and critical thinking skills
Ability to manage multiple projects at the same time under tight deadlines
Excellent writing, communication and presentation skills - ability to translate numbers into insights
Self-starter who is equally capable of working independently AND working well in a team environment in cross-functional groups

Customer Insights Analyst Resume Examples & Samples

Oversee delivery of scheduled monthly, quarterly, and annual reports internally
Conduct monthly analysis across a wide variety of customer and consumer data sources (Nielsen, Customer specific POS, food service industry data), identifying performance opportunities and risks
Work with McCain Sales, Sales Strategy, Marketing and Finance Organizations to develop and enhance analytic capabilities, information tools and the application of findings to drive superior execution with customers
Provide Walmart with objective recommendations for assortment and execution of shelf strategies and pricing, including creating planograms and supporting development of pricing strategies
Periodic sales-led, and retailer-driven, category reviews, integrating shopper and consumer data, trends and market research findings and insights, resulting in the establishment of strategies for assortment, pricing, promotion, shelving that reflect the retailer’s, and McCain’s, strategies
With McCain sales, play an active role in providing customer specific solutions for closing performance gaps, and creating objective stories to enable sales to execute with their retail partners
Develop tracking and post-mortem reporting for Sales and Marketing to understand performance across executed promotions, pricing strategies, new product launches, competitive activity and planograms changes
Work with sales strategy and planning teams to support the annual Customer Planning Process through training programs and planning tools to support sales’ develop and execution of annual plans
Bachelor’s Degree (Business Administration, Statistics, and Economics preferred)
Minimum 2 years experience in data management, data analytics, etc., preferably in consumers packaged goods with customer-facing experience
Minimum 1 year experience in space planning principles, tools and techniques
Working knowledge and experience of Nielsen information and applications is an asset, but not required
Strong Microsoft Office skills (Excel, PowerPoint)
Experience in managing large databases and multiple data sets
Ability to communicate to influence multiple stakeholders

Customer Insights Analyst Resume Examples & Samples

Identifies requirements, creates, validates, and distributes analyses to support strategic sales initiatives
Thoroughly understands the company databases and possesses the ability to sift through large sets of data to pinpoint meaningful findings
Presents technical findings in summarized form to non-technical audiences
Develops models and dashboards to measure and track performance, and to help with forecasting future performance based on data
Applies advanced data mining knowledge to our customer/trialer/prospects base, and identifies opportunities to improve lifetime value
Quickly respond to ad hoc analytic requests common in this fast paced, data driven environment
Proposes and tests hypotheses based on detailed analysis and summarizes findings
Develops structured implementation plans for rolling out changes to business processes based on successful findings
Actively supports and enforces the company’s data processes and standards
4-5 years of experience in an analytical role and a track record of successful application of diverse analytical approaches
Significant and demonstrated knowledge of relational database technologies
Significant and demonstrated knowledge of SQL
Significant and demonstrated knowledge of SSIS/Alteryx preferred
Experience in the design, development and preparing business reports, including use of master/detail, slice and dice, drilling methodology, filters, graphs, and so on, is required
Experience using BI / data warehouse tools
Demonstrated ability to evaluate data and trends and articulate potential opportunities/benefits which align with company goals
Ability to manage multiple detailed projects and program elements in a fast-paced challenging environment
BS degree or equivalent in statistics, mathematics, engineering, computer science, or related field is preferred
LI-JB2

Customer Insights Analyst Resume Examples & Samples

Provide a detailed and complete understanding of the Moda Operandi customer, maintaining a close view of customer KPI’s and performance metrics on customer acquisition, engagement and retention
Partner with Stylist & Customer Experience teams to apply data-driven approaches to improving customer lifetime value
Drive segmentation & personalization of both online & offline customer touchpoints through detailed analysis of customer data
Bachelor’s degree in math, statistics, finance, or related analytical field
2-3 years of experience in an analytics or data science role
Self-starter & able to manage projects from ideation through completion
Exceptional communication skills
Strong data presentation and visualization skills. Tableau a plus
Experience with Google Analytics, Omniture or other web analytics tools a plus
Working knowledge of HTML/CSS/Javascript a plus
Lead and support cross-functional team improvement initiatives
Execute appropriate processes and decisions across the organization
Comprehensive understanding of the fashion and luxury goods industry, consumer products and personal technology industries, and trends affecting them

Measurement & Evaluation & Customer Insights Analyst Resume Examples & Samples

The selected candidate will support development and implementation of all aspect of evaluation and customer research studies and analyses to meet the objectives of internal and external client organizations
Use innovative statistical research methodologies, including a new area of measurement called meter-based evaluation that is strategic in value for SCE’s energy efficiency programs,
Perform customer and market survey data analyses with data sources both internal and external to provide information requested by study consultant/vendor, internal user organizations, and product/program management,
Design, conduct, and present supplemental analyses based on studies to all levels of management,
Review innovative research methods and methodologies to be used for EM&V, customer and market studies,
Facilitate data delivery to study consultant/market research contractors by interpretation of study data requirements for study managers and data developers,
Assist in reviewing work products for accuracy
Organize large amount of raw data and perform complex statistical analysis
Provide frequent support to project managers for scheduled and ad hoc analyses for various internal (e.g., program staff) and external audiences (e.g., CPUC staff) based on internal and external sources of data from studies and programs
Act as a research group consultant to department and division management as well as external groups to provide expert technical support from evaluation and customer insights studies (Customer Service, T&D, Regulatory Affairs etc.)
Maintains a safety conscious work environment by following Edison safety protocols and safe work practices
Performs other duties as required
Bachelors or Master’s Degree in Social Sciences (Economics, Psychology, Sociology, Public Policy, Statistics or related disciplines)
Three years of experience as a statistical analyst- researcher with a primary focus on statistical analysis of data sets and/or projects
Five years of experience in the field of analysis
Two years of experience performing data analysis (converting data, using complex statistical methods, and translating information) in a business research or statistical research environment
Three years of experience using Statistical packages such as SAS, Stata, SPSS, R, Microsoft Office suite, Visio, and Project
Master’s Degree preferred Ph.D. degree highly preferred in Economics, Psychology, Sociology, Public Policy, or Statistics
Experience with organization, analysis and interpretation of market and customer data using advanced economic concepts and analytical and statistical methods to define and solve problems, collect data, develop alternatives and present findings and recommendations to all levels of management
Experience with evaluation methodologies, techniques and software for measurement of program impacts
Experience with analytical and statistical methods necessary to organize large amounts of data and do preliminary analysis to provide actionable results
Ability to follow Edison safety protocols and safe work practices
Experience with obtaining and analyzing an array of sources of primary and secondary market research (libraries, Internet, phone surveys, journal searches, databases, etc.)
Experience with SAS/SPSS and/or other comparable statistical software packages, regression analysis, sampling and the processing of quantity of data. (Asset)
Experience with data analysis and evaluation in a regulated utility environment
Experience with DSM operations

Customer Insights Analyst Resume Examples & Samples

Bachelor’s degree, preferably in life sciences and/or business administration is required, MBA preferred
A minimum of 3 years of relevant business experience within a minimum of two of the following fields is required: healthcare payer analytics, market research, marketing, intelligence, business analytics, strategic planning and management consulting
A strong ability to cooperate and build long-term internal, cross company, and external customer loyalty and relationships is required
Knowledge of Pharmaceutical industry and payer markets to include health plans, Medicare, Medicaid etc. is highly preferred
Experience and sensitivity to working with gender, ethnic/culturally diverse groups are required
Demonstrated ability to think strategically and customize customer plans with a solution orientation is required
Strong interpersonal and communication skills (written and verbal) in both English and Spanish are required; must be bilingual
Strong presentation and facilitation skills are required
Proficiency with all Microsoft applications (Word, PowerPoint, etc.) as well as advanced Excel skills to include but not limited to pivot tables, v- lookups, forecasting etc. is required
Available to travel as needed within the US and PR as well as the ability to work in exterior environments with frequently walking and car driving activities is required.1646170522

Senior Customer Insights Analyst Resume Examples & Samples

Understand Target business processes such as (but not limited to): transitions, revisions, category reviews, segmentation, and digital initiatives
Provide thought leadership and appropriate insights and analytics to enhance Target’s sales and margin results through compelling recommendations and presentations
Ability to link data from multiple sources to tell a coherent, persuasive category story
Organize, analyze, and draw conclusions from a variety of data sources such as Nielsen, Target POS, InfoScout, Clavis, APT, and loyalty data to independently discern trends and provide insights-based recommendations
Ensure that data utilized is accurately formed, reported and error-free when devising data sets through careful review and refinement prior to running analytical tests
Understand eCommerce/digital trends and how they relate to shopper’s purchase journey whether online, instore, or both
Effective communication and negotiation skills
A four-year degree is required
A minimum of 3 years of total business experience is required
CPG and/or retail-related experience is required
Syndicated data (IRI and/or Nielsen) experience is required
Experience around ROI (return on investment) analytics or use of predictive data is preferred
Tableau or other data visualization tool experience is preferred
Category management experience is preferred
Experience working with Target is preferred
This role will be located in Minneapolis, MN and could require up to a maximum of 15% travel.4849170629

Senior Customer Insights Analyst Resume Examples & Samples

Analyse and support the maintenance and customer acquisition and retention of Wotif group by implementing strategies to increase the effectiveness of Wotif and Expedia retail/brand programs and email marketing
Use Segmentation, targeting and predictive modelling to do analysis
Working with global data engineering teams to ensure prioritization for local and international projects
In-depth analysis existing customers and email subscribers to increase the customer experience
Strengthen brand/retail strategy and customer satisfactions
Drive new customers and retain existing customers by understanding the customer & visitor behaviours
Help grow the market-share with the key leadership team
Increase repeat transactions and customer retention
Increase penetration of online travel and lifestyle bookings
Tertiary qualifications in business, e-commerce, information systems or similar
Experience in analytics tools (Tablau/Hadoop/Omniture/R)
Experience accessing and analyzing enterprise data warehouses and relational databases utilizing SAS and/or SQL
Advanced statistics – using clustering, regression and other multivariate techniques

Customer Insights Analyst Resume Examples & Samples

Developing insights dashboards and scorecards to measure and report on customer experience KPIs
Analyse various sources of data and present compelling recommendations to various levels of stakeholders in a visually creative way
Apply lean six sigma methodology to conduct root cause analysis and recommending strategies to solve customer complaints and improve their experience
Facilitating the development of future state customer journeys using quantitative and qualitative research and insights
Effectively managing stakeholder relationships at various levels through strong communication skills reflected in research briefs and insights reporting, consultations, presentations and workshop facilitation

Customer Insights Analyst Consumer Lending Resume Examples & Samples

Data discovery and manipulation, working and transforming customer / business data to improve usability
Integrate internal & external data sources to maximise the insights derived
Insight generation and storytelling, interpreting the outputs and presenting insights and recommended actions in an engaging way
Work with key people in the business to understand and clarify their business questions and proposed analytical approaches to support decision making
Analyse and present insights to add value to ING DIRECT business processes

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