Customer Operations Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer operations analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

H Hansen

Hailee

Hansen

81975 Kristopher Fords

Phoenix

+1 (555) 431 9805

81975 Kristopher Fords

Phoenix

Phone

p +1 (555) 431 9805

Experience Experience

Philadelphia, PA

Customer Operations Analyst

Philadelphia, PA

Ortiz, Sawayn and Cummerata

Philadelphia, PA

Customer Operations Analyst

-SLA reporting for RMAs - determine through reporting and data scrubbing if RMAs are related to hardware failure vs precaution, account team requested, etc
Handling and solving account queries
Interact with customers both through email, phone, and ticket tracking regarding questions on product usage
Ensure new releases and upgrades are functional and performant for our customers. By being involved in smoke testing and defect resolution
Quality assurance, executing test cases and capturing data for reproducible issues
Lead our sales organization by educating them on best practices and ensuring adherence to policy and procedures
Supporting Customer Operations projects for all Customer Operations leads and Analysts

Phoenix, AZ

Psegli Customer Operations Analyst

Phoenix, AZ

Walker, Bosco and Keeling

Phoenix, AZ

Psegli Customer Operations Analyst

Supports the Training Team with the creation of training materials during the on boarding process for new employees as well as incumbents
Reports customer contact evaluation results and recommendations to upper management
Analyzes data to assess Customer Satisfaction and adjust local procedures and policies
Provides structure to the Company’s Quality Assurance expectations by conducting meetings and training sessions with Supervisors and Staff from multiple departments throughout the company
Works closely with the Electric T&D Department to determine and provide long/short term operational and performance improvement enhancements directed at improving our Customer Satisfaction Index
Actively participates in problem solving initiatives to determine root cause, gap analysis along with the development and implementation of process improvement recommendations
Creates Power Point presentations and present to various levels of the organization

present

Houston, TX

Psegli Assoc Customer Operations Analyst

Houston, TX

Doyle, Renner and Langosh

present

Houston, TX

Psegli Assoc Customer Operations Analyst

present

Monitor, review, and maintain work order and SAP work management information
Reviews accuracy of own work
Ensure that all necessary information is received from the customer prior to the design effort
Resolve customer issues and inquiries
Attention to detail
Takes personal responsibility for identifying and correcting issues promptly
Learning and working through systems related to the sales organization, including

Education Education

Bachelor’s Degree in Business

Adelphi University

Bachelor’s Degree in Business

Skills Skills

Ability to apply knowledge and formulate customer recommendations
Strong critical thinking and decision-making skills, ability to perform under stressful conditions
Strong project management skills, strong influencing and negotiation skills
-Ability to apply knowledge and formulate customer recommendations
High attention to detail and strong sense of urgency
Is a highly detail oriented individual
Strong critical thinking and decision-making skills
Ability to learn and apply new skills and systems
Ability to perform and complete work in a fast paced, dynamic environment
Ability to utilize large volume of data to develop clear, concise reports

Create a Resume in Minutes

15 Customer Operations Analyst resume templates

Read our complete resume writing guides

Customer Operations Analyst Resume Examples & Samples

Report generation and management
Order Management
Handling and solving account queries
Delivery booking in a timely and accurate manner
Regular liaison with Sales, Account and logistics
Providing support with specific projects and process improvements
Travel to corporate offices in the United States

Customer Operations Analyst Resume Examples & Samples

1+ years of experience preferred in a VMI, production forecasting, or a planning role with a particular emphasis on production planning, replenishment, inventory planning, analysis, and modeling
Strong working knowledge of Microsoft Office applications (MS, Word, Excel, Access, Outlook, PowerPoint, and Visio)
Strong Excel skills required
Replenishment, Demand Planning and/or procurement system experience preferred
Proven interpersonal, verbal and written communication skills
Expresses written ideas, thoughts, or facts in a clear, convincing, and organized manner
Ability to analyze data and trends, make educated conclusions and provide recommendations in a clear and concise manner
Multi-tasks by switching smoothly from one project or task to another
Develops well thought out action plans
Is a highly detail oriented individual
Manages timelines; deals effectively with pressure
Takes independent action and works autonomously
Takes initiative and seeks increased responsibilities

Customer Operations Analyst Resume Examples & Samples

4 year Bachelor’s Degree in Business, Statistics, Finance, Supply Chain, or another related field, plus 3-5 years of related business experience
MBA Preferred; CPIM or CSCP preferred
Experience with TIBCO Spotfire (preferred), Tableau, or other data visualization application
Ability to be self-motivated, creative and proactive required. Time management skills and ability to handle multiple projects at once simultaneously required
Advanced Proficiency in MS Office suite, especially Excel required
Experience creating dashboards and reporting in Saleforce.com
Experience with Project Portfolio Management a plus

Customer Operations Analyst Resume Examples & Samples

VMI/Merchandising Responsibilities
Analyze inventory levels and proactively provide inventory pull-down suggestions
Participate in weekly account performance meetings to drive continual improvement
Prepare and present compelling and actionable analysis that can be shared with customers, internal partners, and third-party vendors

Customer Operations Analyst Resume Examples & Samples

Interact with customers both through email, phone, and ticket tracking regarding questions on product usage
Research and verify possible technical issues or bugs and resolve them for customers
The position requires some on call shifts for after-hours technical support
Monitor all incoming fulfillment operations and take action as necessary
Intermediate to Advanced Excel - report generation
Debugging experience with Firefox, Chrome, Safari, and or Internet Explorer
Administer a Red Hat Enterprise Linux or CentOS server
Understand cloud networking concepts and architecture
1 year of experience with public cloud (Softlayer, AWS, Azure)
2 years of experience with multi-hypervisor (VMWare, KVM, Hyper-V, VirtualBox)
2 years of experience with advanced PowerShell scripting
3 years of experience with JavaScript, Cascading Style Seats (CSS)
2 years of experience with Linux Server (install, manage)
2 years of experience with Windows Server (install, manage)
3 years of experience with Quality Assurance
3 years of public cloud experience (Softlayer, AWS, Azure)
4 years of multi-hypervisor experience(VMWare, KVM, Hyper-V, VirtualBox)
5 years of Quality Assurance experience

Customer Operations Analyst Resume Examples & Samples

Represent customer needs to Cisco post-sales support teams and applicable organizations
Provide customers with updates on "hot" or escalated issues
Understand customer's internal business functions and culture
Act as "business driver" to improve customer's and Cisco's internal operations
Present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel
Ensure consistent reporting and support across all accounts
Handles one-off critical network incidents as required
SLA reporting for RMAs - determine through reporting and data scrubbing if RMAs are related to hardware failure vs precaution, account team requested, etc
Works directly with customers on Networks Availability metrics
Drives to ensure root cause is determined for all Outage SRs
6 years Customer Service experience
Proficiency in Spanish and English idioms
CCNA or equivalent technical/networking knowledge (desired)
Strong communication, influencing and negotiation skills
Demonstrates thorough understanding of Cisco business processes
Demonstrates ability to engage cross-functional resources to solve customer issues
Strong technical gap analysis skills and customer sat and customer service gap analysis skills
Minimal daily supervision required. (This position normally receives no instructions on routine work and only general instructions on new assignments or initiatives)

Customer Operations Analyst Resume Examples & Samples

Ability to work as a team member in a multi-functional matrix environment
You have excellent presentation and communication skills
Strong project management skills, strong influencing and negotiation skills
You are able to inspire change
Strong critical thinking and decision-making skills, ability to perform under stressful conditions
Deep understanding of Cisco’s internal business functions and sales cycle
Understanding of pertinent software applications used for reporting and researching
CCNA or equivalent technical/networking knowledge
Understanding of Cisco product and solutions

Senior Customer Operations Analyst Resume Examples & Samples

4+ years of experience in supply planning and/or customer operation roles within a fast-paced CPG company
Degree or equivalent in supply chain, business management, or related fields
Excellent written and verbal communication skills
Demonstrated ability to build strong internal & external relationships
Proven record of strong analytic and problem solving skills
Experience in customer service, and order management systems and processes
ERP experience – Preferably SAP
Extended Supply Chain experience preferred outside of traditional scope of Customer Service

Psegli Customer Operations Analyst Resume Examples & Samples

Candidate must possess planning and organizational skills
Must processes analytical skills and attention to detail
Experience with Microsoft Office

Psegli Customer Operations Analyst Resume Examples & Samples

Works closely with the Electric T&D Department to determine and provide long/short term operational and performance improvement enhancements directed at improving our Customer Satisfaction Index
Provides structure to the Company’s Quality Assurance expectations by conducting meetings and training sessions with Supervisors and Staff from multiple departments throughout the company
Analyzes data to assess Customer Satisfaction and adjust local procedures and policies
Reports customer contact evaluation results and recommendations to upper management
Supports the Training Team with the creation of training materials during the on boarding process for new employees as well as incumbents
Actively participates in problem solving initiatives to determine root cause, gap analysis along with the development and implementation of process improvement recommendations
Creates Power Point presentations and present to various levels of the organization
BA/BS Degree Business or equivalent area of study
Experience within large Utility Operations (Electric)
Knowledge of LIPAs existing computer systems

Customer Operations Analyst Resume Examples & Samples

Identify need for and assist with creation of customer training
Act strategically to improve customer’s and Cisco’s internal operations
Understand your customer’s culture
Identify, build and maintain relationships with customer’s internal management
Acting as single point of contact for operational issues, you will interact with the customer frequently coordinating technical issues and customer needs
You will present customer needs to Cisco post-sales support teams and applicable organizations
Strong presentations skills and be functional with data analytics
Provide customers with updates on critical issues

Customer Operations Analyst Resume Examples & Samples

Lead Ship Complete & On-Time efforts for entire division by, providing in-depth analysis, focusing on root cause and continuous improvement opportunities for the business
Influence account specialist, customers, and sales to adopt supply chain initiatives that increase operational efficiency and cost reduction opportunities
Effectively manage department and corporate level projects
Lead Monthly Divisional Operation Review Meetings
Analyze data collected through SCOT, saleforce.com, ERP and other inputs to build strategies that continually optimize and refine the customer experience and operations
Develop complex dashboards and reporting via Salesforce.com and TIBCO Spotfire
Manage analysis and execution of customer shipping programs
Deliver insights to all internal stakeholders including but not limited to the value chain and sales management
Proactively engage with our customers on operational improvements
Ensure effective management of the order book and customer experience through reporting and analysis
Deliver year over year performance improvements
Convey deep understanding of best practices, systems, and enabling technology

Psegli Customer Operations Analyst Resume Examples & Samples

Lead, manage and improve Revenue Operations/Customer Operations Support processes with a specialized focus on Storm process development and Emergency Restoration Procedures
Develop strategy, operational, and business plans for the Revenue Operations/Customer Operations Support group
Coordinate activities among various departments to ensure all inputs and outputs of the Revenue Operations/ Customer Operations Support process are being executed properly and efficiently with an emphasis to storm related processes
Foster collaboration within the department to insure issues and new developments are communicated
Identify and lead strategic studies such as business portfolio analysis, impact of new ventures, report development and other enhancement opportunities
Maintain and apply working knowledge of PSEG-LI Standards for Business Controls and meet management’s expectations for effective internal business controls
Strong ability to flex between multiple projects and meet tight deadlines
Prepare and deliver written and oral reports to Senior Leadership
Plan and lead special projects with a proven ability to interact with the IT department and other core areas of business
Plan and manage analysis, delivery and execution of key work management processes
Promote diversity and foster teamwork, collaboration, and a learning organization
Foster and champion a safe working environment
Minimum of 5 years’ experience in Utility Customer Operations
Familiarity with Quality Analysis tools and Lean Six Sigma concepts
Experience implementing Customer Operations Storm response
Candidate should possess strong planning and organizational skills
Ability to make business decisions in a fast working environment and handle a diverse workload of assignments

Psegli Assoc Customer Operations Analyst Resume Examples & Samples

Daily Interaction with builders, contractors, and electricians to address questions on requirements and schedules pertaining to electric service
Takes personal responsibility for identifying and correcting issues promptly
Ensure that all necessary information is received from the customer prior to the design effort
Interface with other organizations to progress jobs and resolve conflicts as required
Resolve customer issues and inquiries
Monitor, review, and maintain work order and SAP work management information
Associates Degree, with minimum of 1 year of experience in customer relations or a minimum of 3 years experience performing similar responsibilities without a degree
Excellent communication skills, both oral and written
Ability to work with a variety of groups in the organization / strong relationship building skills
Reviews accuracy of own work
Candidate must foster an inclusive work environment and respect all aspects of diversity. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
Experience in managing a team
Values learning from others input and actively includes team members to achieve mutually beneficial solutions
Sets and strives to meet challenging, but realistic goals to improve performance
Experience and proficiency with SAP, SPMS/CAS (Customer Accounting Systems), OMS (Outage Management System, and Microsoft Office

Customer Operations Analyst Resume Examples & Samples

Escalation Management
Analytical and Trend analysis
Communication/Presentation
3 + years of exp in a customer facing support role. (technical industry preferred)
Possess superior communications skills (written and verbal)
Previous experience creating and presenting business reviews
Previous experience influencing and effectively managing key relationships and challenging situations under pressure. (Dealing with escalations)
Previous experience working in a cross functional environment. (technical eng, project mgrs. account mgrs. etc)
Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience
Strong understanding of Cisco's internal business functions
Strong technical gap analysis skills and customer sat and customer service gap analysis skills-ability to apply knowledge and formulate customer recommendations
Proficient with MS Office applications(Excel, Powerpoint, Word, and Outlook)
Experience with Pivot tables and macros a plus

Customer Operations Analyst Resume Examples & Samples

Solid business acumen with a passion for customer satisfaction
Ability to order and manage a variety of data and information from various sources
Experience of working with, or within a Sales environment and understanding the Sales Process
High attention to detail and strong sense of urgency
Process-oriented, accountable and trustworthy
Confronts business issues professionally and directly
Proven ability to multitask and balance multiple priorities simultaneously
Ability to clearly identify, communicate and trouble shoot issues to resolution
Proficiency with Microsoft office applications (especially Excel and Access)

Psegli Customer Operations Analyst Resume Examples & Samples

BA/BS Degree in Business or equivalent area of study and a minimum of 1 year of experience or a minimum 5 years of experience in a Customer Operations or Electric Operations position
Must be willing to be trained as a Lean Six Sigma Green/Black Belt
Excellent computing skills required, specifically in Microsoft Outlook, Excel, Power Point and Word
Knowledge of PSEG Long Island computer systems

Customer Operations Analyst Resume Examples & Samples

Analyze data and provide reports to Customer Operations, Sales, Supply Chain and other business units, as required
Prepare reports summarizing finished goods, customer inventory levels and customer orders for branded product portfolio
Analyze and report in accordance with established customer metrics, established order indicators and quantities
Conduct statistical analysis and reporting (i.e. order trends by customer, by product, by inventory level, etc.)
Create inventory and forecast models to deal with short supply or strategic customer incentives
Perform tasks, maintenance and updates associated with Teva’s inventory management systems and ordering applications
Monitor and maintain customer inventory levels
Review all daily and ad hoc reports for accuracy and report data in a timely manner
Review and analyze customer EDI processes
Perform meaningful product allocations based on availability, customer need, demand plans and forward looking supply schedules
Participate in customer operations meetings and report branded product updates as required
Attend supply meetings at manufacturing sites to monitor and assess product status, back order potentials, product supply issues, allocations, etc
Attend Customer Service team meetings regarding product status, customer operations, allocation
Report on analytics at departmental meetings
Update back order and supply meeting notes
Communicate meeting outcomes and findings to the Customer Operations Manager
Follow up and implement actions determined at Customer Operations meetings. Perform launch pick releases in accordance with skills, analysis and team meeting decisions
Assist product launch teams with promotion of customer services related to communications, systems set up, order volumes, inventory data and overall implementation of launches
Document processes and procedures in SOP format
Other customer support services and duties as assigned or as business needs require
2+ years of order management experience
Experience in a pharmaceutical, manufacturing or commodity related industry
Branded pharmaceutical inventory management experience
Proficient in system applications such as Oracle, SAP, Discoverer, Data Warehouse and PkMs
Proficient in Microsoft Office applications including Excel, Visio, Power Point and Word
Excellent communication, research and analytical skills
Ability to utilize large volume of data to develop clear, concise reports
Ability to perform and complete work in a fast paced, dynamic environment
Ability to learn and apply new skills and systems

Customer Operations Analyst Resume Examples & Samples

Excellent presentation and communication skills
Strong understanding of Cisco’s internal business functions
Understanding of Cisco’s sales cycle
Proficient with MS Office applications (Excel, PowerPoint, Word, and Outlook)

Psegli Associate Customer Operations Analyst Resume Examples & Samples

Broad knowledge about the utility a plus but not required
Demonstrated knowledge in Tableau and Access Databases
Working knowledge of SAP and CAS
Training in database development or programming

Download Customer Operations Analyst Resume Sample as Image file