Lead, Customer Resume Samples
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Lead, Customer Resume Samples
The Guide To Resume Tailoring
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VG
V Gaylord
Vladimir
Gaylord
409 Ziemann Ridges
Los Angeles
CA
+1 (555) 416 8659
409 Ziemann Ridges
Los Angeles
CA
Phone
p
+1 (555) 416 8659
Experience
Experience
Philadelphia, PA
Customer Business Lead
Philadelphia, PA
Stoltenberg, Flatley and Koss
Philadelphia, PA
Customer Business Lead
- Strategically develops high functioning work teams that empowers team members and
- Work with Retail Team to effectively manage retail execution of all assigned category objectives for the customer
- Develops tracks, analyzes, evaluates and develops business plans based on Business Unit, customer strategies/initiatives and external factors
- Develops direct reports through assessment of talent, providing constructive and timely
- Leads and/or assists with major business reviews and customer visits, including annual reviews and “top‐to‐top” meetings, depending on Customer
- Creates a culture that recognizes rewards and encourages personal growth through
- Manages seamless delivery/service process for Customers
Philadelphia, PA
Customer Lead Engineer
Philadelphia, PA
Mayert-Homenick
Philadelphia, PA
Customer Lead Engineer
- Assist in capacity planning and resource management of program members
- Become the in-depth technical expert for your customer's managed network solutions and relevant processes
- Work outside business hours for planned maintenance or on call activations
- Identify service improvement opportunities and drive those forward with the relevant stakeholders
- Support and directly participate in new business development and acquisition
- Provide technical leadership, engineering direction and product guidance to customer focused teams of product engineers
- Insure that robust technical solutions are developed for product design applications from concept through production
present
Phoenix, AZ
Customer Interface & Operations Team Lead
Phoenix, AZ
Lebsack, Nolan and D'Amore
present
Phoenix, AZ
Customer Interface & Operations Team Lead
present
- Coaches and manages team to deliver accurate order management and service to achieve quarterly expectations and support yearly targets
- Responsible for providing day to day operational and people management leadership to a group of Customer Operations and Customer Interface Specialists focused on order management and customer relations
- Clearly articulates and reinforces roles and responsibilities of team
- Coordinates and distributes workload amongst teams
- Utilizes KPIs and metrics to ensure that Customer Operations Specialists & Customer Interface Specialists perform and execute work in accordance with defined timelines and service level agreements, and adhere to all SOPs, while maintaining order accuracy
- Proactively drives corrective action when performance gaps are identified
- Supports and coaches Customer Operations Specialists & Customer Interface Specialists in the creation and execution of personal and business development goals, removing roadblocks where possible
Education
Education
Bachelor’s Degree in Liberal Arts
Bachelor’s Degree in Liberal Arts
Arizona State University
Bachelor’s Degree in Liberal Arts
Skills
Skills
- Excellent project management skills – able to lead and manage complex matrix teams
- Excellent forecasting capabilities and ability to exploit a range of commercial evaluation techniques
- Ability to interpret large amounts of information, e.g. from clinical studies, scientific papers, financial reports and in-depth market research studies
- Team oriented – ability work well with diverse, cross-functional teams
- Strong analytical and process skills
- Ability to influence and make recommendations at all levels of the company
- Objective approach on commercial issues
- Successful experience working in team environment
- High energy, works proactively and demonstrates flexibility in approach to changing work priorities
- Background in healthcare, pharma or diagnostics imaging industry
15 Lead, Customer resume templates
Read our complete resume writing guides
1
Customer Segments & Propositions Lead Resume Examples & Samples
- Management and delivery of the KBCI marketing segment and proposition strategy to include the development of new and existing segment propositions to set us apart from competitors and build The Bank of You
- Develop and deliver end to end marketing strategies for individual segments to include proposition, channel and communications for key customer groups and segments
- Work with internal colleagues to drive and implement new segments and propositions, bringing them to life internally and driving a focus on the customer need
- Work with market research outputs and internal data using insights to fully understand our customer base and individual segments, developing strategic campaigns and initiatives to support our growth strategy
- A fully qualified Marketing Professional with a minimum of 5 years Marketing experience
- Line manager responsibility for staff and ability to motivate teams
- A results driven self starter with a high level of energy, self-motivation and attention to detail
2
Customer Segmentation & Proposition Lead Resume Examples & Samples
- Management and delivery of the company's marketing segment and proposition strategy to include the development of new and existing segment propositions to set us apart from competitors and build The Bank of You
- Work with internal colleagues to drive and implement new segments and propositions, bringing them to life internally and driving a focus on the customer need Work with market research outputs and internal data using insights to fully understand our customer base and individual segments, developing strategic campaigns and initiatives to support our growth strategy
- Full accountability to ensure that all activities are delivered in line with business objectives and within budget
- Retail Financial Services marketing experience not essential but beneficial
- Strong communication / influencing skills
- Experience in dealing with external suppliers / agencies
- Ability to work to and deliver within tight deadlines
3
Customer Segments & Proposition Lead Resume Examples & Samples
- Manage the development and implementation of a best in class segment and proposition strategy to drive customer acquisition and retention across all products and segments
- Work with market research outputs and internal data using insights to fully understand our customer base and individual segments, develop strategic campaigns and initiatives to support our growth strategy
- Develop a detailed understanding of the key issues and opportunities facing our business from information provided by the customer across a number of channels e.g. VOC, mystery shopping, complaints etc
- 3-5 years Marketing experience
- Experience in developing and delivering marketing/ communications/segment / customer proposition strategies
4
Lead-customer & Market Insights Resume Examples & Samples
- Data Analysis and reporting for Ultrasound modality
- Market size tracking, assessment of market trends
- Program management of critical Advanced Analytics programs – primarily for U/S modality
- Involvement in analytics programs like forecasting, targeting and propensity models
- Vendor management and assessment
- Accountable for high quality, commercial information. This information is interpreted and appropriate recommendations made to allow effective decision-making
- Ensuring understanding, description and valuation of product profiles and market trends
- Developing and maintaining short to medium/long-term data forecasts of marketing, franchise and products which allow development and investment options to be considered by senior management
- Being a key contributor and influencer within the marketing teams
- Being a key contributor in the Strategic marketing plans and process
- Comfortable with data dealing and analysis
- Well versed with Statistical tools and techniques feeding into advanced predictive analytics
- Masters Degree in Marketing, Business Administration or Statistics/Economics or equivalent
- 4+ years’ experience in market Analytics and research
- Excellent English oral and written communications skills
- Background in healthcare, pharma or diagnostics imaging industry
- Ability to interpret large amounts of information, e.g. from clinical studies, scientific papers, financial reports and in-depth market research studies
- Excellent forecasting capabilities and ability to exploit a range of commercial evaluation techniques
- Objective approach on commercial issues
- Ability to influence and make recommendations at all levels of the company
- Excellent project management skills – able to lead and manage complex matrix teams
- Successful experience working in team environment
- High energy, works proactively and demonstrates flexibility in approach to changing work priorities
- Team oriented – ability work well with diverse, cross-functional teams
5
Lead Customer Reliability Engineer Resume Examples & Samples
- Quickly learn and understand rotating and process equipment related to power generation, oil and gas, aviation, and mining industries; leveraging the experience of the greater IPRC team when necessary
- Bachelor's Degree in an engineering discipline from an accredited university or college or equivalent work experience
- Strong experience of problem resolution ideally from a rotating machinery perspective
- Working knowledge of industrial equipment, maintenance, and trouble shooting
- Passionate about and technology
- Enthusiastic and has a great attitude
6
Customer Business Lead Resume Examples & Samples
- Develops direct reports through assessment of talent, providing constructive and timely
- Empowerment and innovation
- Facilitates cross‐functional experiences that builds knowledge base of employees for
- Builds Kraft Heinz business with customer measured by profitability achievement, share gains, revenue targets, special programs, new and core item introductions/distribution
- Tailors programs consistent with customer’s strategy that deliver superior results and aligns with the business sectors’ expectations
- Serves as primary interface with Kraft Heinz HQ Sales organization
- Services the customer by establishing positive business relationships with decision makers, providing category management expertise programs at the retail level
- Provides updates to management on competitive activity (both at Customer and in the market), Customer specific strategy changes, key marketplace updates and other business related activities
- Drives efficient and effective trade programs to deliver best ROI and within budget Administers volume and trade promotion spending levels within budget while managing trade dollars as percent of revenue for maximum results
- Drive excellent customer service Interfaces with key customers contacts to assess current service levels, understand areas for improvement and ensure improvement plans are implemented
- Leverages Kraft Heinz adaptive supply chain to meet the needs of the Customer
7
Customer Business Lead Resume Examples & Samples
- Significant experience in building customer relationships
- Prior experience as a manager
- Proficiency in deploying trade
8
Team Lead, Customer Returns Process Resume Examples & Samples
- Responsible for unloading and receiving packages at the dock
- Sort, prioritize, and route incoming packages
- Handles packages in preparation for processing to include opening boxes, discarding void fill, and initial inspection of product
- Insure safe operation of material handling equipment
- Conduct inspection and verification of returned merchandize
- Assist in resolving customer issues in order to maintain high customer satisfaction
- Work in conjunction with customer service to resolve escalated customer issues
- Sort, prioritize, and route processed merchandize for Return to Vendor processing
- Responsible for physical inventory count in assigned area
- Assists CRP supervisor organize CRP working area
- Assists CRP supervisor in training and cross-training within the CRP department
- Assist CRP agents as needed
- Assist in resolving trouble-shooting issues
- Fill-in for Supervisor as needed
- Maintain a clean working area
- Other duties, responsibilities, and qualifications may be required and/or assigned as necessary by supervision level
- Constant standing, lifting, bending, or stooping 100% of the time. Must be able to lift up to 50lbs
9
Customer Due Diligence Services Team Lead Resume Examples & Samples
- Whle the role is CMB operations focused, knowledge of applicable AML/BSA policy and procedures is required
- Specifically, this role oversees a small team of analysts directly involved in the creation and maintenance of the KYC profiles of CMB customers
- The role is further defined by specific lines of business within commercial banking, such as large corporates, middle market enterprises and business banking, as well as by geographic region
- Minimum of five years proven and progressive accounting, finance or compliance experience or equivalent
- Bachelor’s degree in business, finance, accounting, related field or equivalent experience
- Strong interpersonal, organizational, communications, analytical and project management skills; proven managerial or supervisory skills
- Knowledge of legal and regulatory matters specific to Anti-oney Laundering preferred
- Proficiency with personal computers and pertinent software packages
10
Customer Technologies Team Lead Resume Examples & Samples
- Supervisor and technical lead of the EMMC Region Technology Support Services group that deploys, supports, and maintains all end-user technology as defined in the departmental services portfolio. Oversees technical problem and project management for the regional end-user environment
- Resolves issues for customers and technical teams and escalates to Regional Technology Support Services Manager when appropriate. Ensures employee and business issues are resolved in a satisfactory and timely manner consistent with all company polices and expectations. Responsible for the quality and the timely completion of team projects as assigned. Coordinates work requests, technical project and resource planning, and acts as the regional technical lead
- Provides excellent customer service to all levels of employees including customers, peers, and leadership
- Prepares, leads and documents regular team meetings as required by Manager. Supervises assigned staff including preparing and executing reviews in conjunction with Manager. Educates the team on changes, processes and new materials. Regularly monitor progress of staff, to ensure they are aware of and practicing these changes
- Works with other EMHS Infrastructure Services groups to coordinate installation and maintenance of various on premise infrastructure hardware and software
- Develops relationships with other leads, managers, organizational leadership, medical staff, customers, and employees. Incorporates input from stakeholders during planning and implementation of service delivery changes. Serves as role model to staff in dealing with conflict, providing effective communication and exhibiting professionalism
- Participates in the recruitment, orientation, and supervision of regional technical staff. Sets expectations, conducts performance appraisals, and takes corrective action when needed in conjunction with Manager. Recognizes staff for worthy performance. Evaluates cross-training requirements and implements training programs as appropriate
- Familiar with all applicable EMHS and departmental policies and procedures and monitors user compliance in these areas. Maintains an active program of self-study and learning to enhance professional skills and to stay current with advances in software and technology
- Excellent communication and interpersonal skills, a professional business manner and ability to interact with people of differing professional levels. Ability to skillfully manage multiple projects simultaneously and succeed in an environment of competing priorities
- Leads by delivering on commitments and managing by example. Demonstrates an approachable, consistent, and professional demeanor. Open to varying opinions and constructive feedback. Motivates team members to action. Recognizes and reinforces personal and professional accomplishments. Ensures all interactions and activities are consistent with EMHS mission and values
- Takes direction, works independently once assigned, and provides supervision to assigned technical staff in the performance of these duties
- Advanced knowledge of customer hardware and software and how these interact with Microsoft Active Directory and complex networking architectures
- The ability to effectively present information and respond to questions; the ability to explain technical concepts in lay terms; the ability to read and interpret technical bulletins and software documentation; the ability to write technical reports and procedures
- The ability to analyze problems, collect data, establish facts and draw valid conclusions; the ability to understand and interpret sophisticated technical concepts
- The ability to work effectively in a fast-paced team environment; a willingness to learn new skills and take direction from other team members; the ability to organize information and manage time efficiently
11
Team Lead-business & Customer Platform Resume Examples & Samples
- Minimum 7 years of overall industry experience in the area of Digital technologies such as Web, Mobility & eCommerce areas and leading a strong functional team
- Minimum 5 years of experience in development & support of applications in the Digital technologies space
- Bachelor of Engineering (BE) or Bachelor of Technology (B Tech) or Master of Computer Application (MCA) from an reputed institute/university
12
Key Customer Lead Resume Examples & Samples
- Developing and executing Thought Leader engagement plans in collaboration with Medical Affairs
- Crafting the key customer strategic and tactical plans
- Developing and managing Thought Leader management tools
- Designing and implementing major meeting strategies in collaboration with the Promotions team and Medical Affairs
- Developing and executing National, Regional, and Community Advisory Boards in collaboration with Clinical Development and Medical Affairs
- Establishing and implementing a speaker’s bureau, speaker training, and speaker program strategies. The bureau may be executed via live meetings, virtually, or a combination thereof
- Identifying and executing novel peer to peer promotional programming opportunities
- Working with the Access team to create and implement GPO, Specialty Pharmacy and Managed Care strategies including serving as the internal contact for marketing related trade needs (e.g. HUB, SPPs) and patient compliance programs
- Collaborating with the Access team to ensure reimbursement coverage for binimetinib and encorafenib prior to and after launch, and establish reimbursement support programs for patients
- Working closely with companion diagnostics partner to ensure broad availability and adoption of appropriate diagnostic test
- Managing external vendors and maximizing the return on outside spending
- Effectively prioritizing and managing timelines and budgets
- Collaborating with the Promotions, Medical Affairs, and Access teams for strategy development, internal deliverables and presentations
- BS/BA, preferably in one of the Life Sciences
- MBA or related advanced degree is preferred
- Minimum of five years experience in product marketing, field sales management, or market planning management in the US pharmaceutical/biotech industry
- Oncology experience is required, preferably at a small commercial-stage biopharmaceutical company
- Previous field sales experience/sales management experience is preferred
- Proven track record for consistently meeting or exceeding performance targets and qualitative goals
- Demonstrated ability to establish physician Thought Leader and other relevant stakeholder relationships
- Excellent organizational and influence skills, including the ability to work across functions and lead without authority
- An ability to formulate clear, actionable strategies that capitalize on opportunities for the brand
- Strong leadership and communication skills
- A confirmed capacity to work in a fast-paced, collaborative environment which requires significant cross-functional teamwork
- Demonstrated experience in the development and execution of marketing strategies and tactics
- Clear understanding of the role of GPOs, Specialty Pharmacies, Managed Care organizations, and other key customer groups
- Experience collaborating with Clinical Development / Medical Affairs in support of thought leader development
13
Customer Excellence & Business Innovation Lead Resume Examples & Samples
- Lead in a direct reporting relationship the Customer Excellence, Loyalty, Business Solutions Business, and US Digital and Customer Assessment teams
- Prioritize and lead efforts to drive Customer Excellence by working with the US Op-Com, US colleagues, and Customers across species
- Lead other cross species teams in a dotted line relationship such as the US Loyalty Program Team and US Data Analytics teams (the transformation of business analytics and reporting to enable predictive insights into customers trends/ behaviors/ feedback, business performance, employee engagement, and economic outcomes)
- Leverage lean design to create an enhanced service offering to drive greater growth in our Business Solutions Business
- Work with BU Leaders to continuously improve Customer Experience and business performance
- Closely coordinate and collaborate on customer facing Innovation & Technology with ITS and International Operations
- Build external relationships and ecosystems that help enable and drive leadership in Customer Experience and Business Innovation as a sustainable competitive advantage
- Closely work with HR and Communications leaders to actively create and successfully implement a cultural transformation program that enables and empowers each colleague to own the responsibility and model the behaviors necessary to create long-term and sustainable Customer Excellence & Business Innovation
- Lead strategic initiatives and special projects for President of the US Operations
- Prioritize, coordinate, and drive execution and implementation of customer focused strategic business innovation and new business model hypotheses and initiatives across the businesses/ species
- 20+ years of experience in strategy, innovation, customer experience, loyalty, digital, and big data/ analytics
- Experience managing direct and indirect teams, and working across matrixed organizations
- Program management and large-scale change management experience
- Business and stakeholder relationship experience
- Leadership experience working in a large, global corporations
- Entrepreneurial and start-up experience and expertise (including lean, design, customer development, etc.)
- Expansive networks with thought leaders, entrepreneurs, technologists, designers, etc
- Clear reputation for ethical conduct
- Excellent written and verbal communication skills, including the ability to make complex concepts conversational
- Ability to multitask and work in fast paced environment
- Entrepreneurial nature - develops original and innovative solutions
- Strategic thinking – including impact of business strategy and operational choices
- Team player - leads highly complex projects with functional and cross functional teams
- Operate comfortably across many different cultures, time zones, languages, political systems, environments
- Deep knowledge of strategy, innovation, entrepreneurship, data/ analytics, & large scale change management
- Demonstrates good listening skills
- Analytical skills: Ability to consider and analyze a broad range of factors such as policies, practices and trends
- Ability to foster collaborative decision making
- Capable of working both independently and as a team member
- Technology savvy, with the ability to understand business needs to design and guide proper digital solutions development
14
Lead Customer Listening Analyst Resume Examples & Samples
- 3+ year experience with relationship databases and programming languages e.g. SQL
- Demonstrated ability to quickly learn new systems and languages
- Experience pulling together disparate data sources
- Knowledge in T-SQL and Tableau is mandatory
- SAS Basic and UNIX an advantage
- Report and dashboard creation experience is mandatory
- Support in enhancing data content to assist in team's analytic efforts
- Support in day-to-day data management activities
- Ability to interpret, analyze, link and summarize large datasets
- Support in building data quality processes
- Have strong interpersonal skills and demonstrated initiative with creativity in identifying solutions
- Must have the ability to handle multiple projects simultaneously and respond to changing priorities
- The incumbent should have a performance rating of G2L2 or better in the last review
15
Customer Business Lead Resume Examples & Samples
- Regular category & business reviews with the Customer Business Leads & key account management personnel to affect positive business growth
- Achieve CBT New Item Authorization and Distribution goals with their assigned customer
- Achieve promotional revenue objectives by tactic, price point, Drive Period & Selling Event for their assigned categories and customer
- Effectively execute Kraft Heinz pricing strategies for all assigned categories for the customer
- Responsible for maintaining files and business documentation as directed by Kraft Heinz Policy & the CBT to thoroughly document business transactions with the customer
- Experience managing a Trade budget
- Strong sales background with an excellent understanding of business processes and Category Management
- Willing to travel 10-20% out of the area
16
Customer Segmentation & Insights Lead Resume Examples & Samples
- Designing and launching a new customer survey
- Presenting to a division of merchants unique insights into the types of customers who shop their division
- Writing a SQL query to summarize difference in visit behavior across customer segments
- Advocating for a marketing campaign idea that you have targeting a small but potentially very profitable sub-segment of customers
- Presenting to a room of C-level executives an update on the primary drivers for a recent change in zulily’s NPS score
- Analyzing and understanding the zulily customer base
- Identifying areas of opportunity to grow the zulily business by meeting the specific needs of certain customer segments
- Developing a strategic roadmap and strategy about how to target and message to different customer segments
- Managing 3rd party tools, platforms and relationships for customer insights
- Being proactive about engaging groups outside of marketing to increase awareness and understanding about who our core customer is
- 5+ years of related marketing or analytics experience (preferably in the retail sector)
- 2+ years ecommerce experience
- Creative thinking when it comes to ideas for how to market to specific customer segments
- Experience with SQL/BigQuery/Excel and comfort with manual data analysis
- Experience in fast-paced, high-energy, multi-tasking role and environments
- Excellent communication (verbal and written skills)
17
Customer Lead Engineer Resume Examples & Samples
- Build and maintain a trusted business partnership with your assigned customers and the project teams
- Become the in-depth technical expert for your customer's managed network solutions and relevant processes
- Support our first level teams by troubleshooting and resolving incidents
- Support our availability targets through effective problem management and diligent quality checks
- Build and maintain customer specific documentation required within operations and provide internal trainings
- Identify service improvement opportunities and drive those forward with the relevant stakeholders
- Work outside business hours for planned maintenance or on call activations
- Join customer and project meetings at Verizon or customer locations
18
Customer Business Lead-atlantic Resume Examples & Samples
- Trade fund management for customer group across all categories, ensuring balance
- Innovation management: selling in new innovations to customer
- Develop a deep understanding of the customer’s strategy; build and maintain strong relationships with customers at senior levels
19
Customer Business Lead Resume Examples & Samples
- Development and execution of a yearly Net Sales Revenue and Customer Margin plan for one customer group
- Manage customer account team directly, and leadership within the region though effective guidance and mentoring
- Overseeing deductions and accounts receivables
- Monitoring forecast accuracy of team
20
Lead Analyst, Customer Technology & Projects Resume Examples & Samples
- Partner with business units, process excellence practitioners, enterprise architecture and IS delivery to drive the development and execution of the Customer Experience Transformation strategy and roadmap
- Oversee multiple CXT projects and set priorities in a dynamically changing agile landscape. Developing ideas and methodology for maintaining progress within set deadlines/budgets and changing organizational/regulatory requirements
- Oversee the technology team and business unit participation supporting CXT projects/process initiatives
- Assure alignment of process improvement / re-design efforts to the specifications for enabling technology
- In consultation with Customer Organization leads, draw up requirement specifications, and support the solution of complex problems requiring technology-based solutions and enhance efficiency and operability, and manage the delivery of those requirements
- Help manage alignment of enterprise capability roadmap to CXT delivery roadmap
- Liaise with relevant Company departments, to develop, modify and unify the processes and systems needed to efficiently meet the requirements of the various Customer groups
- Proactively develop and manage the relationship with key vendors and various industry, regulatory and trade working groups in order to share best practice and represent the interests of the organization
- Work with business units to translate objectives into well defined requirements with clearly defined business cases in order to support change and innovation within National Grid
- Manage operational process activities in order to achieve high productivity, low costs and efficient work practices and to ensure compliance with National Grid policies and procedures
- Evaluate technology platforms and components and develop best of breed solution
- Collaborate with Solution Delivery Teams and develop/track implementation project plans
- Act as trusted advisor to business stakeholders and internal team
- A Bachelor's degree in IS or engineering related area preferred and/or 5 yrs. of progressive relevant experience delivering large integrated Customer Facing or eCommerce technology projects
- Knowledge Customer Interaction or Omni Channel Contact Center platforms, and related architecture
- Familiar with social media and emerging trends
- Experience managing tier 1 implementation/integration vendors
- Evaluating Contracts and Statements of Work
- Experience with systems integration including billing, scheduling, e-commerce, portals, telephony, CRM and mobile platforms
- Ability to work as part of a geographically diverse virtual team
- Very strong written and spoken skills
- Copes with a changing landscape, over comes obstacles and continues to effectively lead team
- Able to work effectively in an environment of uncertainly and risk, can work toward closure
- Strong critical thinking and analytic skills
- Manage key external relationships
- Develop and utilize peer group network in order to absorb and apply technical/professional best practice within own area of specialism
21
Customer Interface Team Lead Resume Examples & Samples
- Responsible for providing day to day people leadership to a group of Customer Interface Specialists and/or Customer Interface Account Specialists
- Coordinates and distributes workload amongst the team, ensuring that customers' accessibility to the team is consistent and uninterrupted
- Ensure KPIs and metrics are aligned with overall customer service vision
- Proactively drives corrective action when performance gaps are identified
- Supports and coaches Customer Interface team-members in the creation and execution of personal and business development goals, removing roadblocks where possible
- Builds direct productive relationships with key customers and proactively seeks feedback to glean insight into additional value-added services and activities Customer Interface team can deliver
- Collaborates with internal partners to understand customer needs, and develop processes that align with and support the customer vision
- 2-5 years of relevant customer service or client experience
- Experience working with or leading cross functional teams
- Demonstrates strong analytical, planning and decision making skills and an ability to respond to changing circumstances
- Must be an effective team player and proficiently work with or lead cross functional teams
22
Customer Team Lead , Customer Team Resume Examples & Samples
- Earn a place as a trusted advisor to our most influential customers and internal xfn partners by engaging them in a conversation about the future of marketing that drives action that shapes the industry
- Drive relationships and communication between our biggest customers and our xfn leaders in product, engineering, marketing and sales
- Craft strategic narratives that evoke open and transparent conversations with our key customers that results in action that helps shape the future of marketing
- Partner with RVP and country leaders to develop their council brands, ensuring that themes and agendas for meetings align with longer term visions
- Help design and implement actionable plans that can scale the partnerships of the councils deeper within our Facebook and our customer’s teams
- Develop relationships with key XFN in each region to better understand the culture and regional market conditions/needs
- Drive activation programs and new partnership opportunities between Facebook and council members
- Conduct internal and external analyses to provide valuable feedback to our product, marketing and engineering teams on our alignment and new opportunities with our customers
- Keep internal client partners and stakeholders up to date pre and post council meetings with key feedback and action items
- Ensure councils are flawlessly executed from pre to post meeting including attendance (internal/external), client briefs, prep meetings, presentations, meeting notes and follow-up by partnering with the entire Customer Team
- Track and measure the value of the council against key KPIs
- 10+ Years of Experience in sales or marketing. Background in strategy/ marketing a plus
- Ability to perform well in highly dynamic, C Level situations
- Proven leadership ability to influence, develop, and empower others
- Desire to constantly learn and seek out new and relevant information
- Strong communication skills and ability to converse/build relationships with high level executives internally and externally on a regular basis
- Excellent track record at building best in class relationships with key stakeholders both internally and externally
- Demonstrated ability to think strategically about new opportunities for Facebook + Councils, leading to thoughtful recommendations and action plans
- Highly collaborative with the ability to deliver high service levels and successes to valued clients and internal stakeholders
- Self- motivated, big thinker, entrepreneurial in nature and comfortable in ambiguous situations
- Well versed in Facebook’s business, power of the platform to drive business outcomes and our long range plans
- Deep understanding of Facebook’s Global Sales Organization, its structure, its goals and long range vision
- Willing to travel domestically and internationally 30-40% of the year
- Strong proficiency in ppt and keynote
23
Customer Dashboards & Analytics Lead Resume Examples & Samples
- 7+ years of overall business and reporting/data analysis comprised of the following
- 3+ years as a Reporting analyst or Data analyst
- 2+ years as a project manager and/or leading cross functional business/technical teams
- 2+ years as a consultant or performing consulting role (preferred)
- 1+ years in working with data, pulling data from various manual and automated sources/systems including SAP, Sales Force
- 1+ years using Tableau/Sales Force or other reporting tool driven report development and implementation
- 1+ years of working with SQL, databases
24
Customer Project Team Lead Resume Examples & Samples
- Execute Project Management activities within a defined Product Life Cycle process.s
- Lead a matrix project team to ensure all deliverables completed
- Responsible for planning, timing, cost, risk mitigation for internal and external stakeholders
- Report project status to management and customer as required
- Utilization of typical project management tools and software
- Track project financial targets
- Co ordinate with central functions and support groups as needed
- Technical competent to discuss product or project characteristics for internal and external customers
- Demonstrate excellent communication skills within a diverse and multicultural environment
- Masters degree in Mechanical or Electrical Engineering
- Qualification in project management or equivalent is preferred
- Proficient in project management software
25
Lead Customer Frame Agreements Specialist Resume Examples & Samples
- Develop, negotiate and manage alliances and frame agreements with Customers, leading cross-functional teams in the identification of the elements that creates value in the long-term cooperation and in the contract design and negotiation
- Be responsible for all aspects of new FA initiatives, including proposal development, negotiation, risk management, scope definition, pricing and incentives, customer communications and issue resolution
- Collaborate with the Sales Force in the scouting and evaluation of new alliances opportunities
- Share information and guide the commercial operations team in the commercial proposal preparations of projects under existing agreements, contributing to define the overall deal strategy
- Provide periodical reporting and analysis of alliances status and orders awarded under agreements to Management, Customers and internal stakeholders
- BS Engineering or Economics
- Significant experience in Commercial-Operations or Sales
- Knowledge of legal aspects and implications of contracts, terms and conditions and negotiation to allow constructing contracts with minimizing risk
- Good knowledge of O&G products
- Demonstrated capability to work effectively with all levels of the organization
- Available to travel at short notice
- English Fluent
- Six Sigma training (and Fast Works) preferred
- Knowledge of the O&G market and customer financial drivers
26
Team Lead-customer Project Sevices SBS Resume Examples & Samples
- Provides daily guidance and assistance to contact center representatives
- Helps to support ongoing training to new hire contact center representatives
- Handles customer escalations that may require deviation from standard screens, scripts, and procedures
- Oversees real-time performance of site and queue management
- Monitors calls or emails and provides feedback as necessary to ensure quality standards are exceeded
- Expedites sensitive operational issues and makes appropriate decisions to inform a supervisor or takes independent action if necessary
- Maintains proficiency in customer service functions and, when volumes dictate, assist in responding to customer inquiries
- Acts as a liaison between call center representatives, supervisory staff and other departments
- Performs administrative duties as requested
- Actively participates in key departmental and divisional initiatives when called upon
- This job has no direct supervisory duties, however will provide guidance and assistance as required by management. This may include training and providing feedback to call center representatives in addition to assisting with non-routine and escalated customer calls. This position does not have hiring/termination or employee disciplinary authority
- Education: High School Diploma or GED (accredited)
- Experience: 2 years of customer service experience with a minimum of 1 year as a WM customer service representative
- Excellent verbal, written and analytical skills
- Computer skills – MS Office
- Typing Skills
- Professional phone and email etiquette
- Ability to multi task
- Ability to react well under pressure and treats others with respect
- Identifies and resolves problems in a timely manner
- Prioritizes and plans work activities
- Focuses on solving conflicts and listening to others without interrupting
- Be punctual at work
- Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards
- Balances team and individual responsibilities and helps build a positive team spirit
- Adapts and able to deal with frequent changes in the work environment
- Able to manage difficult or emotional customer situations and responds promptly to service requests to meet customer commitments
- Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner
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Employee Engagement & Customer Welcome Center Lead Resume Examples & Samples
- Supports data and business analyses to develop business plans
- Supports the development of statistical and financial models for forecasting and reporting
- Measures business performance and compares actual data to forecasted values
- Executes market research projects and gathers intelligence on current industry, technology, and consumer trends
- Works with cross-functional teams to support the data collection process
- Supports the execution of priority projects with direction
- Basic knowledge of research methodology
- Demonstrated analytical thinking, technical analysis, and data manipulation skills
- Ability to learn and draw on new analytical techniques
- Demonstrated knowledge of Excel, Access, statistical analysis, and financial modeling
- Developing business acumen and technical knowledge within area of responsibility
- Basic understanding of project management methodology
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Customer Facing Data Lead Resume Examples & Samples
- Conversion object lead - Ensure successful completion of Customer Data conversion activities (identification of legacy sources of record, data cleansing, data construction, validation and final sign-off of converted data) with guidance from the Data Conversion team
- Support local data cleansing and conversion efforts utilizing Global Conversion Team approach
- Support confirmation of the data source systems and preliminary mappings with Data Specialists
- Ensure successful execution and outcome for all US Data deployment deliverables by established delivery dates
- Work closely with customer facing PLCA’s and MDM to build understanding on the use of data within OTC and MTO
- Meet Key Performance Improvement (KPI) metrics within the data quality and governance areas and provide proactive leadership around continuous process improvement and governance
- Identification and escalation of key risks and issues - manage the risks around the implications of having poor data converted to the ERP system
- Identify, communicate and address gaps in customer master, hierarchy and grouping processes
- Maintain regular communication with Business Customer Data Leads, PLCA’s and Business Process Owners to understand and address concerns/issues pertaining to customer master/hierarchy data and its use in customer facing processes
- Bachelor’s degree or higher from an accredited university
- Minimum of two (2) years of combined experience in Information Technology and/or Data Analytics
- Experience in a customer facing role
- Data migration experience
- Knowledge of 3M Legacy systems
- Strong analytical and process aptitude
- Experience with customer facing data and processes
- POS experience
- Exposure and understanding of Project Polaris deployment approach
- Ability to engage and influence others
- Ability to lead and work with cross-functional teams and across multiple functions and disciplines
- Ability to multi-task and handle large workloads under time constraints
- Results-oriented with strong process and execution skills
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Customer Experience & Quality Lead Resume Examples & Samples
- Works with End User Service Desk Senior Director to define and continuously update Delivery Excellence Practices & Service Quality Standards
- Manages and is responsible for the output and performance of Customer Experience & Quality Analyst
- Conducts monthly reviews on adherence to Delivery Excellence Practices
- Receives - and responds to - customer feedbacks, complaints and escalations
- Conducts service quality calibration sessions for Team Leads
- Assists with service quality audits and provides feedbacks to analysts and their Leads
- Puts together a review of weekly and monthly customer experience data and sends reports to leadership team
- Runs relevant statistical analyses that helps the core delivery team resolve performance issues
- Responsible for continual service improvement process
- Highly knowledgeable with IT Service Desk performance metrics
- Skilled with statistical analyses and tools
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Customer Interface & Operations Team Lead Resume Examples & Samples
- Coaches and manages team to deliver accurate order management and service to achieve quarterly expectations and support yearly targets
- Responsible for providing day to day operational and people management leadership to a group of Customer Operations and Customer Interface Specialists focused on order management and customer relations
- Clearly articulates and reinforces roles and responsibilities of team
- Coordinates and distributes workload amongst teams
- Utilizes KPIs and metrics to ensure that Customer Operations Specialists & Customer Interface Specialists perform and execute work in accordance with defined timelines and service level agreements, and adhere to all SOPs, while maintaining order accuracy
- Supports and coaches Customer Operations Specialists & Customer Interface Specialists in the creation and execution of personal and business development goals, removing roadblocks where possible
- Coaches team through conflict, helping others stay focused on goals and resolving the conflict in a constructive and mutually beneficial manner for all stakeholders
- Through management of team ensures that external customers' needs are met
- Oversees and ensures the development and maintenance of, and adherence to, all operations and service standard operating procedures for department, including QMS and internal control documentation
- Seeks & drives process improvement opportunities with cross functional stakeholders
- Makes operational decisions based on an understanding of the interplay between the organization’s and customer’s needs
- Understands the customers’ and Monsanto’s business cycle and uses that knowledge to anticipate needs, such as recruiting and training of temp labor for the teams for the peak seasons as appropriate
- Builds direct productive relationships with key customers and proactively seeks feedback to glean insight into additional value-added services and activities the team can deliver
- Connects with and manages relationships with various manufacturing counterparts to optimize the daily execution of orders, including partnership with plant operations to optimize capacity planning activities
- Collaborates with internal partners to understand customer needs, and develop internal processes that align with and support the customer vision
- Champions change within the team, communicating change authentically and transparently, addressing emotions and minimizing complexities associated with the change
- Bachelors’ Degree, preferably in Business Administration, International Business, Marketing, Manufacturing, Supply Chain, or related field
- 3-5 years of relevant business experience focused on business management, international business, and/or supply chain
- Previous experience working with clients
- Experience analyzing, developing and implementing processes
- Proficient in SAP
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Journey Customer Segmentation & Campaign Lead Resume Examples & Samples
- Serve as business owner for all journey customer segmentation. Requires partnership with data science team to understand segments, trends and opportunities. On point to interpret data science results and form recommendations for marketing campaign priorities
- Command a detailed understanding of our active journeys, our customers, their common behaviors and challenges, and how these can differ by customer segment to reach with better target messaging and new engagement approaches
- Define reach strategy to connect with all customers to drive engagement across journey assets including sub-programs and initiatives
- Develop test and control audiences for campaign testing
- Work with campaign manager(s) to track dependencies, milestones and deliverables to execute multi-channel campaigns. Multiple teams are involved in overall campaign delivery (journey management, production, customer captivation, marketing, corporate, creative), requiring relationship building, holding others accountable and attention to detail
- Work with stakeholders & partners to test current and new reach channels to identify opportunities to drive engagement, collect customer feedback and make recommendations on long term investment in piloted approaches
- Partner with other key business units to ensure alignment of overall customer journey and strategy as it relates to driving reach & engagement
- Create compelling content, messaging and visual presentations that help our Customer Success Journeys, Sales & CFL teams understand, communicate, and successfully position our journey assets with customers and how they can be reached
- Define high level business goals and metrics, presentations, and reports/dashboards that track progress, drive forward-looking strategy, and identify areas of improvement to refine journey team outputs
- 5-10 years experience in consulting, customer success
- High energy, charismatic, innovative, creative, flexible
- Ability to navigate a large organization and cultivate new, cross-functional relationships
- Demonstrated ability in launching and growing customer engagement and/or end user training programs preferably with familiarity of the cloud/SaaS and social / collaboration space
- Experience working with data scientist on customer segmentation, profiling and establishing recommendations based on data
- Experience working with data analysts to define test and controls for campaigns
- Strong communication and writing skills and ability to work across business lines
- Proven track record in performing well in a fast paced environment
- Organizational skills to manage competing projects with tight deadlines effectively
- Proven track record in crafting compelling positioning and thought leadership content
- MBA a plus (but we also love brilliant people who didn't go to business school)
- Salesforce certifications a plus (specifically Marketing Cloud)
- Exceptional team player with proven ability to lead through influence & chart strategy using data
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Customer Experience Lead REQ Resume Examples & Samples
- 10+ years of experience working within the utility environment and managing customer relationships. Strong knowledge of utility operations, products and services
- 5+ years of experience in marketing, product management and campaign management for utility regulated and competitive products and services
- 5+ years of experience developing and implementing process improvement initiatives
- 5+ years of experiences working externally with customers and key decision makers
- Ability to build relationships with multiple constituencies
- Strong external communications skills, and experience working with external marketing and communications firms
- Master’s degree in business / management
- Strong knowledge of JD Power
- Direct experience in either electric or gas distribution
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Global Customer Experience & Insights Lead Resume Examples & Samples
- Defining a consistent customer interaction model, that drives growth and loyalty
- Relentless focus on driving key pillars of customer experience
- Bachelor’s degree in Marketing, Business or related field of study
- 10+ years relevant marketing, product management, customer experience, customer operations leadership, or related experience
- Familiarity with Customer feedback program (e.g. MIT)
- Proven project management experience, preferably multi-region or global level
- Familiarity with and/or understanding of customer experience tools and processes (e.g. Journey, personas, HCD, closed loop, etc.)
- Leading through influence
- Proven track record of effective people management skills
- Knowledge and/or familiarity with agriculture industry
- Global experience or experience in more than 1 world region
- Familiarity with customer data
- General familiarity customer pain points
34
Technical Lead Customer Resume Examples & Samples
- Takes primary technical responsibility for an application involving multiple support personnel that is critical to the operation of the business; or serves as a technical project lead on an application implementation involving multiple application developers and/or contractors, or provides extensive knowledge and skill in a unique technical area. In one of these three capacities, evaluates user requests for new or modified computer programs to determine feasibility, cost, time required and compatibility with current systems and computer capabilities
- Consults with users to identify current operating procedures and clarifies program objectives
- Act as the technical lead for highly complex projects related to the development of new systems, architecture, applications or technology capabilities in support of business goals
- Provide technical support to diagnose, test and resolve system problems
- Conduct research and fact-finding to develop or modify application programs
- Perform system analysis, software design and coding, testing, documentation, implementation and research activities as necessary for software implementation projects
- Provide customer support for package software and associated interfaces
- Consult with application users, evaluate user requests for new or modified computer applications and associated interfaces to determine feasibility, cost and time required, compatibility with current systems and computer capabilities
- Perform advanced system analysis and design functions, handle critical development issues, research and analyze data
- May guide other analysts in the completion of assigned projects
- Provides technical input to assist in development of project planning
- Demonstration of advanced technical knowledge and an understanding of the company's information systems and business processes
- Effective translation of written and oral communications into system design specifications and design specifications into specific applications
- Emphasis on identification and fulfillment of customer requirements
- Technical leadership on teams that results in contribution to achievement of team goals and objectives
- Analyze and solve complex business problems; mentor lesser experienced applications developers in problem analysis skills
- Perform responsibilities as directed within determined time frames and with a high degree of accuracy
- Establish and maintain effective work relationships within the department and the company
- Maintain sensitive and confidential information regarding company information
- Attend work on a regular basis and support the company's employee policies and procedures, including workplace safety rules
- Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company
35
Digital Africa Lead Performance Improvement Customer Resume Examples & Samples
- FSA
- Telco
- G&PS and
- CP&R
36
Lead Analyst, Customer Response Resume Examples & Samples
- Continuously analyzing a variety of customer and business data to identify triggers, anomalies and notable trends that may set a trigger off to business owners and warrant a customer response
- Accountable for the accuracy and timeliness of data feed to the Live Monitoring Portal central to the Customer Response Center operations
- Partners with a variety of internal stakeholders to ensure critical data is collected and continually flowing into the Customer Response Center Live Monitoring Portal
- Organize data and findings to provide detail and summary reporting of analysis via a variety of programs, including Microsoft Excel, Tableau, Powerpoint
- Maintain a clear-cut, methodical approach to examine data in timely and detailed manner in preparation for discussion in strategy meetings and daily event discussions
- Leads hypothesis testing of analytics to uncover new triggers and continuous development and advancement of the Portal
- Partners with Advanced Data & Analytic team to perform collection, tests, analysis, and validation
- Trends and tracks historical events to determine if new triggers can be set or patterns emerge to monitor
- Accountable to continuously evaluate information and make a decision based on your findings as to recommendation of CRC involvement
- Provides back up support to other members of the CRC team when appropriate and necessary
- Liaison with IS and owner of necessary vendors with regards to all technical aspects of the CRC portal – data feeds, day-to-day functionality, visibility, mobility, physical displays
- Manages the physical Centers in coordination with Customer response Coordinator
- Bachelor's degree and 7+years equivalent job related experience in business (in a field that requires quantitative analysis and/or data-based problem solving, systems management is preferred)
- Uses clear, logical steps and excellent judgment to understand an issue from all angles before executing an action
- Proficient in detecting patterns, brainstorming, observation, interpreting data, integrating new information, theorizing, and making decisions based on multiple factors
- Ability to see multiple relationships between different sources of data, identifying several likely causes or consequences of a situation
- Strong analytical and organizational skills with an attention to detail
- Advanced skills in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint). Tableau experience or other visualization software knowledge desired
- Must have the ability to multi-task, work in fast paced, high pressure environment
- Effective communicator who can explain the patterns you see in the data and call to action, must possess strong oral and written communication skills
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Customer Payments Team Lead-rentokil Resume Examples & Samples
- 2nd Level decision on how to process/post difficult payments or if they should be pulled
- Mediate any system issues between our IT department, Alloc8/Rimilia, and Tangent
- Work through disputes(payment application questions or issues) received in the AR dispute email box or delegate to other team members if time allows, trying to maintain a 2-3 day turnaround
- Complete daily cash reconciliation in the absence of the manager
- Bachelor’s Degree in Accounting or Finance related subject or 3-4 years’ experience in a check processing environment
- Ability to multi-task in a fast-paced environment
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Customer Journey Mapping Lead Resume Examples & Samples
- Support and facilitate the customers’ point of view, not an internal business point of view
- Help capture customers’ perceptions of their experiences relative to their goals, needs and expectations
- Illustrate the customers’ current or future journey across multiple touchpoints rather than focusing on a single touchpoint
- Incorporate performance indicators
- Visualize the customer journey to optimize stakeholders’ understanding, engagement, and decision-making based on the journey map story
- Requires a Bachelor’s Degree in Business, Marketing, Communications, or related field
- A combination of education and experience may meet requirements
- 6 plus years of experience with Customer Journey Mapping
- Experience creating a diagrams that illustrate the steps customers go through in engaging with a company, whether it be a product, an online experience, retail experience, or a service
- Ability to prioritize opportunities for improvement with clear benefit/cost model considerations
- Organizational skills with strong attention to detail and data driven insights
- Passion for driving change and taking on big challenges
- Strong Problem solving and analysis skills
- Excellent communication and interpersonal skills, with the ability to streamline diverse perspectives
- Solid interpersonal skills with the ability to work with both management and staff level employees
- Must be able to meet deadlines
- Banking or Financial Services
- Product Management
39
Customer Facing Data Lead Resume Examples & Samples
- Bachelor’s degree or higher from an accredited institution
- Minimum of two (2) years of experience in a customer facing role
- Minimum of one (1) years data migration experience
40
Stubwatch Lead-customer Ops Resume Examples & Samples
- Investigating and completing technical submissions to the StubWatch team
- Troubleshooting, investigating and delegating/prioritizing high visibility technical escalations
- Strong understanding of StubHub’s internal and external systems and websites
- Ability to understand and communicate business impact of technical issues
- Hold strong relationships with StubHub and eBay technology teams
- Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations
- Meet and exceed team SLA’s concerning productivity
- Effectively manage multiple channels of communication
- Provide feedback to management regarding handling of technical issue, gathering information when needed, and implementing notifications to business
- Perform related duties as assigned
- 2 years of experience required in one or more of the following areas: Customer Support, Technical Support, Help Desk Support
- Experience using Microsoft Office products including: Excel, Word, Access, Outlook, Visio, and PowerPoint
- Diploma or Educational Equivalent
41
Customer Oversight Lead Role Resume Examples & Samples
- SDTM CoE (Centre Of Excellence) POC for the assigned client(s) and/or partnership(s)
- Know the pipeline for the assigned client(s) and/or partnership(s)
- Resource management for the assigned client(s) and/or partnership(s) team
- Regular meeting/communication with the SDTM study lead and STL
- Scope Of Work
- Upcoming deliveries
- Identify and prevent potential issues/ risks
- Communication of potential issues/risks to management
- Client(s) and/or Partnership(s) meetings
- Governance of SDTM standards and processes
- Escalation point for DM, STATS and Customer
- Financial Accounting for the assigned client(s) and/or partnership(s)
- Monthly metric reporting with SDTM team leads
- A Medical, Life science or Programming qualification with at least 5 years relevant experience including 2 years in a leadership or Project Management role
- DM Oncology Experience
- PMP Certification would be advantageous
42
Customer Accounting Team Lead Resume Examples & Samples
- College degree
- Extensive knowledge of Merrill Lynch Policies and Procedures relating to Customer Accounting, Fed funds and Check Declines
- Demonstrates strong interpersonal skills
- Knowledge of Microsoft Office
43
Lead-customer & Market Insights Resume Examples & Samples
- Education: Post Graduate degree/MBA, MA Economics, Statistics
- Experience: 3-4 Year corporate Experience working on data analytics
- Forecasting, Predictive, Classification and Machine Learning algorithms
- Exposure to SAS, R, Python
- Exposure to data visualization tools like Spotfire and Tableau (good to have)
- Excellent project management skills, specifically, experience managing multiple stakeholders in a global environment - need someone who can work across cultures and who is detailed oriented
- Capability to break problems into manageable pieces and follow an organized approach
- Analytical and critical thinking
- Effective presentation and story boarding skills
- Work in a global fast paced rapidly changing environment
- Proactive solution provider with fast implementation capabilities
44
Customer Business Lead Resume Examples & Samples
- Develops direct reports through assessment of talent, providing constructive and timely feedback, establishing appropriate and actionable development plans
- Strategically develops high functioning work teams that empowers team members and grows skill‐sets
- Creates a culture that recognizes rewards and encourages personal growth through empowerment and innovation
- Facilitates cross‐functional experiences that builds knowledge base of employees for future growth
- Leverages available resources/scale to elevate executional excellence across b Leads cross‐functional business planning in category management, supply chain efficiency, technology, local marketing
- Ability to travel within local market and limited # of overnight trips
45
Customer Lead Engineer Resume Examples & Samples
- Bachelor’s Degree in Mechanical, Electrical, Industrial, or Materials Engineering or equivalent combination of experience and education
- 8 years cumulative automotive product engineering experience in mechanical, electrical, industrial or materials engineering disciplines
- 5 years of experience dealing directly with automotive customers (Asian experience preferred)
- Thorough knowledge of customer specifications and competitive technical solutions
- Computer literate, thoroughly familiar with Word, Excel, Powerpoint, Outlook, etc
- Thoroughly familiar with GD&T and part datuming standards
- Excellent verbal, technical, writing, interpersonal, and organizational skills
- Knowledgeable of QEMS, 8D, CAD systems, DOE, GD&T, DFMEA, ECM, Robust Design, Six Sigma, PTS
- Provide technical leadership, engineering direction and product guidance to customer focused teams of product engineers
- Insure that product designs are robust, high quality and cost effective that meet or exceed customer requirements
- Insure that robust technical solutions are developed for product design applications from concept through production
- Insure that appropriate engineering analysis and material selection is performed for all product content within the team
- Work with other Group Leaders to achieve high quality and uniformity of engineering, design and material standards and specifications; Work to develop product strategy for standardization
- Insure that tolerance stack-ups studies are performed in an appropriate manner on all new design and product changes
- Review and approve engineering documentation, including but not limited to DFEMA, DVP&R, drawings and design assumptions
- Insure that all product requirements are accurately released on time into the Webasto change management system in order to support all program objectives and customer requirements, both internally and externally
- Conduct design reviews internally and with customers
- Verify production feasibility of all designs and insure that vendor, associated engineers and plant colleague input is accurately reflected
- Insure that cost reduction proposals are generated and followed-up through implementation
- Act as a senior level liaison with customers, suppliers and engineers
- Support and directly participate in new business development and acquisition
- Evaluate, develop, train, and mentor colleagues. Recommend personnel advancement, disciplinary action and merit treatment as appropriate
- Assist in capacity planning and resource management of program members
- Approve product design, engineering changes, drawing releases, tolerance stack-ups and DFMEA’s, DVP&R’s for customer programs
- Approve deviations for Product Engineering for assigned product responsibility
- Timing commitments for engineering deliverables and responsibilities to internal Webasto product teams and external customers
- Insure Product Safety lessons learned are reflected in current product
46
Customer Category Lead Resume Examples & Samples
- Customer supply chain experience and demonstrated ability to lead and motivate
- Proven ability to lead cross-functional, cross-regional work teams
- Excellent written, verbal communication and superior presentation skills
- 5% travel is required
47
Global Business Lead Customer Communities Resume Examples & Samples
- Serve as a liaison between business, BPE, and technology teams. Assist in preparing end-user documentation, user guides, and training materials
- Develop, standardize, and maintain new or improved processes based on findings and analysis. Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood
- Create process models, specifications, diagrams, and charts to provide direction to systems developers and engineers. Develop budgets and timeframes for process changes in order to support company objectives. Manage the change control process for requirements. Participate in the quality assurance testing process. Assist in the evaluation of third party software packages
- Provide subject matter expertise on projects with regards to business processes and customer communities B2B portals. This expertise should be from a process and channel perspective
- Actively engage with the project team to review design decisions, resolve design conflicts, and justify regional process variations
- Monitor customer communities B2B portal project execution metrics and prioritize improvement initiatives
- #external
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Customer Priority Lead-customer Priority Resume Examples & Samples
- Maverick Minds: A passion for solving problems for customers and for the business. It’s about owning the solution and always thinking about how you can do things in a way that create memorable moments for the customer
- Emotionally Curious: Always putting the whole person at the heart of your thinking. It’s about having an emotional radar that makes us ask ‘what’s the right thing to do – and the right way to be - for this person right now.’
- RelentlesslyCollaborative: Having a constant itch to want to work together better to create even better solutions for us and the customer. It’s about constantly pushing Sky forward through creating and sharing best practice
- You are an experienced leader of customer facing teams with a proven track record of creating high performing teams through an adaptable leadership style
- You are an expert networker able to prioritise and make the connections that create opportunities for continuous improvement, including evidence of using those connections to positively influence the customer journey
- You have experience in making sound decisions that balance the needs of the customer, the business and their people
- You have experience identifying and delivering opportunities for operational improvement that lead to tangible benefits – a track record of being a creative problem solver
- You are an Influential communicator, able to articulate and engage with colleagues to deliver shared business outcomes
49
Lead, Customer Interaction Center Resume Examples & Samples
- Lead, inspire and align with divisions to achieve best in class customer support as well as deliver on diverse tasks for cross-divisional customers
- Drive superior and measurable results in all contact center engagements: e.g. Customer Care, relationship marketing, outbound tele detailing to consumers and HCPs
- Ensure comprehensive contact center training that aligns with Novartis compliance and reg-ulatory requirements in all areas of business (including deep knowledge of disease state, marketing programs and call goals)
- Consistently demonstrate forward thinking in identifying and driving agile, innovative solu-tions for compliant interactions with Novartis customers through multi-channel contact cen-ter solutions
- Provide insight and flexibility in resource model needs that align with the business strategy
- Audit suppliers to ensure compliance with HIPAA, Adverse Event handling, IGM, Privacy and other requirements and policies
- Quickly adapt to organization or market changes, and be prepared for the contact center to provide crisis management
- Design and drive CIC technology roadmap to optimize contact center engagements
- Collaborate with Patient Services, Brands and IT to design co-pay card strategy & implemen-tation of plan
- Ensure IT business applications are functioning with appropriate business rules
50
Team Lead Customer Site Resume Examples & Samples
- Assists in organizing the staff and workload to meet or exceed productivity performance standards for UnityTM Lab Services. Provides functional supervision to team members by performing site coverage as needed. May assist in the cross training of associates and the training of new hires
- Under the direction of the Area Manager/European Manager
- Facilitates and directs team meetings
- Must possess a High School Diploma
- Must be able to read, write and speak English
- Must have three to five years of progressive relevant experience in logistics/inventory/warehouse
- Experience in laboratory setting or services preferred
- Proven excellence in customer service skills
- Detail oriented, problem solver, promotes team environment
- Computer/software skills. (Outlook, Excel, Word, PowerPoint)
- Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site
- Demonstrates basic leadership concepts
- Must possess a high level of communication skills
- Must be able to provide suggestions for corrective action
- Must be organized and detail oriented
51
Services Lead-customer Success Leader Resume Examples & Samples
- 15-20 years of professional experience including professional services, business management, offering/product strategy, marketing, sales, custumer support, technology implementation, or related field
- Deep expertise in selling and implementing solutions across multiple industries
- Strong management, communication, execution skills; Has energy, can energize others
- Track record of effective communication with business and technical leaders at all levels within large enterprises
- Ability to create effective relationships, listen, influence and collaborate at all organizational levels
- Ability to resolve ambiguous situations with can-do attitude, deliver creative solutions
- Extensive leadership experience and ability to inspire confidence in senior leaders and motivate a global team
- Bachelor’s Degree, or equivalent experience required, Master's Degree/MBA preferred
- Global experience preferred
