Customer Development Resume Samples

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B Howe

Broderick

Howe

8901 Wehner Wells

Phoenix

+1 (555) 823 2291

8901 Wehner Wells

Phoenix

Phone

p +1 (555) 823 2291

Experience Experience

Boston, MA

Customer Development

Boston, MA

Lowe, Hettinger and Mann

Boston, MA

Customer Development

Train and develop field management and personnel
Own and manage the branch counter reset process
Reporting to Country CEO and Zone Business Manager
Identification, development and implementation of business opportunities, sales strategies to drive Upgrade and Option business
30% of time will be spend on funnel management / forecasting and maintaining CRM tools
Regular contact and communication with the decision-makers of the customer
Knowledge of medical workflows

Los Angeles, CA

Customer Development Analyst

Los Angeles, CA

Roob LLC

Los Angeles, CA

Customer Development Analyst

Tracking of the trade and budget plans to effectively delivery growth and profit
Tracking of annual financial and sales plans in conjunction with Sr. Manager, Customer Development
Tracking of the trade and budget plans to effectively deliver growth and profit
Develops planograms recommendations to support customer sales at the shelf, and performs pre and post-analysis
Ensure that data is accurately formed, reported, and error-free when preparing data sets through careful review and refinement prior to performing analysis
Ensure that data is accurately formed, reported and error-free when preparing data sets through careful review and refinement prior to performing analysis
Provide insights and analytics to others for the development of display, promotional materials, product assortment, or packaging to support our strategies or recommendations for customers

present

Dallas, TX

Customer Development Specialist

Dallas, TX

Keeling LLC

present

Dallas, TX

Customer Development Specialist

present

Lead development of action plans to close customer gaps and seek approval from Customer Development Team Leader/ consensus meeting
Work in concert with broker partners, at assigned accounts, to ensure efficiencies and manage information flow to third party retail team
Work closely with CPFR team on forecasting, inventory management for baseline and incremental promotions
Develop action plans to close customer gaps and seek approval from Customer Development Team Leader/consensus meeting
Financial management, including post-audit process management
Conduct re-evaluation of 5P activities using what-if analysis, and draw upon other team resources (e.g. input from Finance Manager/Supply Chain Manager)
Own all elements of the CBP plan, manage 5Ps, forecasting and planning from beginning to end internally and externally

Education Education

Bachelor’s Degree in Business Ethics

University of Cincinnati

Bachelor’s Degree in Business Ethics

Skills Skills

Detail Oriented
Ability to travel overnight
Organized
Multi-tasker
Demonstrated Leader & Influencer
Energizer
Hands-On
Effective team builder/team member
Clear and concise verbal and written communications
Passion for Customer Service

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15 Customer Development resume templates

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Customer Development Director, International Resume Examples & Samples

Manage the international relationship of Pan-Territory Customers and facilitate Global Customer actions to deliver incremental sales and profit
Drive excellence in the sales approach, ensuring sales teams have the rights tools, systems and processes to outperform the competition in all territories
Drive excellence in UPIE customer relationships using Customer Feedback to benchmark UPIE and create actions which improve the business
Deliver and exceed stated revenue and contribution targets
Lead a global approach to key customers to drive enhanced business results
Work with New Media team to support Physical Customers as they launch Digital services
Ensure continuous improvement of UPIE customer planning and forecasting processes and systems
Manage, lead and develop the skills of a Customer Development Manager to ensure success for the individual and team as a whole
In conjunction with the RMD & SVP Sales work with OpCos to use the Sales Incentive Plans to drive business results
Work with International Operations teams and ensure consistency of approach across Operations and Sales to mutual business benefit
Take the lead on specific ad hoc projects/goals for the International Sales team
Be an active member of the UPIE commercial team, driving direction and approach to improve UPIE capabilities
Provide ad-hoc and periodic reporting to senior management and territory management
Ensure continual self-development on a changing category and retail environment
Substantial sales and customer management experience across key accounts
Proven track record of delivering against ambitious goals and targets in a challenging marketplace
Demonstrable experience of driving incremental business through international/centrally driven initiatives
Experience of strategically managing and growing multi-national accounts centrally, in conjunction with local territory sales teams, ideally in an international environment
Experience of developing sales planning processes and management of sales data
Ability to assess, interpret, and translate data clearly, and succinctly articulate commercial implications and actionable marketplace insights
Professional maturity to interact with UPIE senior management and senior customer stakeholders
Strong interpersonal and communication skills with the ability to build long-lasting working relationships
Able to demonstrate imagination and innovation in finding results and driving incremental business
Natural leadership ability with the ability to motivate and inspire high performance teams
Puts the customer at the heart of everything we do, demonstrating an external focus by acting as the voice of the customer internally
Resilient and tenacious of character

Senior Manager Customer Development Resume Examples & Samples

Lead and develop the core CMG team (CDA, Planning and Replenishment) for specific product categories in conjunction with the Sales Director
Develop the annual shipment plan (OPC) in conjunction with the Sales Director
Take ownership of the sales and marketing programs to achieve result based volume and profit objectives. Formulate strategies to meet identified account needs and objectives while balancing HBI strategies
Accountable for creating/enhancing a standard team processes, take the lead role on Walmart product development milestone meetings to insure alignment of all product strategies
Leadership role in HbI’s TRAK process to ensure all demand and customer service issues are well understood. Proactively identity issues that may impact service
The scoop of the position includes but not limited to: market analysis, account sales analysis, understanding of all sales and marketing programs and development of product replenishment and selling strategies
Build communication and cooperation among cross functional management areas that impact account needs in order to deliver more marketable, competitive products that will provide opportunities to the account and drive growth
Develop and maintain strong relationships with account management, buying, planning and replenishment teams and internal cross functional teams
Bachelor’s degree required; MBA preferred
Previous sales experience calling on a major retailer (Walmart preferred) at a corporate merchant level
Minimum 5 years sales or marketing experience in the apparel industry and/or CPG experience
Subscribes to the highest standards of business ethics and Global Code of Conduct

Senior Manager Customer Development Resume Examples & Samples

Serve as a primary contact for specific Kohl’s intimate apparel category and retail partners
Full accountability for continuous and comprehensive sales action plans to achieve goals – display ability to execute short term and long term opportunities in managing results
Clear understanding of Kohl’s processes, strategies and financial metrics to communicate and collaborate with Hanesbrands business partners. Drive alignment and execution parity between organizational objectives
Manage and execute consistent business review with cross functional Hanesbrands teams, including but not limited to, marketing, forecasting, planning, customer service, and design/merchandising
Manage trade and budget plans to effectively delivery growth and profit. Includes oversight of markdown, advertising, and marketing budgets specific to business category
Exhibit comprehensive understanding of intimate apparel category and leverage competitive advantages to develop strategies
Lead quarterly product review, assortment plans and account sell in meetings
4-year college degree required, BA or BS
3 to 5 years previous sales or marketing experience with a CPG company. Major retailer experience preferred
Expert and functional knowledge of Microsoft office – especially excel and PowerPoint
Proven leadership and management skills, along with strong problem solving and communication abilities required
Travel Required

Manager Customer Development Resume Examples & Samples

Develop and present sales/marketing programs to achieve results consistent with volume and profit objectives
Work closely with Sr. Sales Manager(s)/Director to develop, formulate, and drive strategies to meet identified account needs and objectives
Manage the Plan-o-gram opportunities, with goal to limit markdowns and optimize sales
Formulate plans to leverage trade funds to maximize sales, profitability, and grow share
Build communication and cooperation among internal functional management areas that impact account needs in order to deliver more marketable, competitive products that will provide opportunities to the account, and drive growth for HBI
The scope of the position includes market analysis, account sales analysis, understanding of all sales and marketing programs, and development of product replenishment and selling strategies
Develop strong relationships with account management, buying, replenishment and financial planning staffs
Exhibit an in-depth knowledge of Walmart’s data sources (Retail Link) and perform analysis including sales, inventory, productivity, etc to identify business building opportunities
Create, manage and maintain all new product forecasts for Walmart
Maintain a complete understanding of the Walmart modular process including modular development and creation, initial item set up and initial pipe quantities and execution at retail
Minimum 5 years sales, retail buying, or marketing experience in the apparel industry and/or CPG experience
Proven ability as a “thinker”, a “strategist” and a “problem solver”!
Travel required

Senior Manager Customer Development Resume Examples & Samples

Lead and develop the core CMG team (CDA, Planning and Replenishment) for specific product categories in conjunction with the Director, Customer Development
Develop the annual shipment plan (OPC) in conjunction with the Director, Customer Development
Leadership role in Hbi’s TRAK process to ensure all demand and customer service issues are well understood. Proactively identity issues that may impact service
The scope of the position includes but not limited to: market analysis, account sales analysis, understanding of all sales and marketing programs and development of product replenishment and selling strategies
Expert and functional knowledge of fashion apparel retail/manufacturing general operations
Expert in Retailer strategies and positioning in the mass market
Strong understanding of retail math
Expert and functional knowledge in Microsoft office—especially Excel and Powerpoint
Must have strong communication and people skills; this position will demand strong cross functional relationships and allies
Proven ability as a “thinker”, a “strategist” and a “problem solver.”

Senior Manager Customer Development Off Price Basics Resume Examples & Samples

The primary responsibilities of the senior account manager are to develop (with marketing), present and sell in continuity programs, dispose of obsolete product in a timely manner and manage the direct container irregular programs in socks/underwear
The senior account manager has specific accountabilities for improving recovery rates on obsolete sales and achieving our sales goals each month
This position will work with internal teams to identify product for sale, set pricing, negotiate with customers and follow up with DC’s to hit delivery targets
This position is also responsible for developing strong relationships with the customers at the buyer level and managing customer meetings
Seasoned professional with 5-7 years experience, including management experience in sales, marketing, and/or category management
Excellent negotiation and problem solving skills
Strong communication (oral and written), presentation and analytical skills

Customer Development Analyst Resume Examples & Samples

Serve as the communication link between the customer and the HBI internal team – Sales Director, customer operations, customer service, marketing and merchandising and other cross functional areas on program execution
Exhibit an in-depth knowledge of Walmart’ s Retail Link for data and perform analysis (including sales, inventory levels, sell-thru and other key financial metrics) to assist management in identifying business building opportunities, sales trends and opportunities, etc
Be responsible for complete knowledge of specific brands, a broad knowledge of account and retail knowledge of product categories
Responsible for seasonal internal product plan creation, item creation, PO maintenance. Completing input templates so that information is accurately loaded into the Walmart systems and reviewing account submissions for system accuracy
Collaborate with account buying, planning, replenishment, MOD and GDS teams for flawless executions of product shipments
Participate in Hbi’s TRAK process to ensure all demand and customer service issues are well understood. Proactively identity issues that may impact service
Participate in customer weekly state of the business calls with account and core CMG teams to review the tactical needs of the business
2 to 3 years of experience in Retail, Sales analysis or support required
Takes initiative and strong sense of urgency
Demonstrate effectiveness in management of multiple projects simultaneously
Strong PC skills. Functional knowledge in Microsoft office—especially Excel
Excellent written & oral communication skills required. Must have strong communication and people skills; this position will demand strong cross functional relationships
Strong dedication to team
Understanding of retail math
Retail Link experience preferred

Manager, Customer Development Resume Examples & Samples

Create Brand specific selling stories
JBP lead (including financial tracking)
Direct Brand Analyst Reporting and Analyses
Inventory
Promo
Support NAM in promotional planning via post-event analyses and recommendations
Brand specific new item evaluation
Top Door/Top Item Planning
Assortment analyses
Maintain hierarchies within custom databases
Ad hoc requests (analyzer, RSI)
5 + years of experience in account management and/or merchandising in the consumer products industry
Innovative
Outstanding analytical skills. Strong computer skills with emphasis on Microsoft Excel, PowerPoint and Word
Proficiency in account specific data retrieval software
Good negotiating skills

Manager Customer Development Resume Examples & Samples

Work closely with Sr. Sales Manager(s;) Director to develop, formulate, and drive strategies to meet identified account needs and objectives
Build communication and cooperation among internal functional management areas that impact account needs in order to deliver
More marketable, competitive products that will provide opportunities to the account, and drive growth for HBI

Senior Manager Customer Development Resume Examples & Samples

Take ownership of the sales and marketing programs to achieve results consistent with volume and profit objectives
Formulate strategies to meet identified account needs and objectives while balancing against HBI strategies
Develop strategies for a cross-functional team to execute against product and marketing strategies
Owns strategy and leadership of cross-functional Walmart account team to plan and execute against stated product and promotional strategies
Take a leadership role in Hbi’s TRAK process to ensure successful execution of programs and completion of objectives
Own strategies to maximize Plan-o-gram opportunities, with goal to limit markdowns and optimize sales
Formulate strategies to optimize trade funds to maximize sales, profitability, and grow share
Build communication and cooperation among functional management areas that impact account needs in order to deliver more marketable, competitive products that will provide opportunities to the account, and drive growth for HBI
Minimum 5 years sales, or marketing experience in the apparel industry and/or CPG experience
Previous sales experience calling on a major retailer at a corporate merchant level
Experience managing a promotional trade budget
Strong communication skills (oral and written), including excellent presentation skills
Ability to communicate effectively to all levels of the organization
Ability to take an idea and drive to the marketplace
Retail Math; must fully understand retail scorecard drivers, and be able to manage detailed analytics
Possess strong tactical skills; able to manage detailed execution plans, both internally and externally
Ability to optimize performance of a cross-functional team in a matrix environment

Manager Customer Development Resume Examples & Samples

Develop and facilitate strategies for Sales, Profit, Space, Trade, and Assortment Management
Serve as Hanesbrands contact for Kohl’s intimate apparel category and its retail partners
Understanding of Kohl’s processes, strategies and financial metrics to communicate and collaborate with Hanesbrands business partners. Enhance alignment and execution parity between organizational objectives
Assist with managing trade and budget plans to effectively delivery growth and profit. Includes oversight of markdown, advertising, and marketing budgets specific to business category
Exhibit understanding of intimate apparel category and leverage competitive advantages to develop strategies
Develop annual financial and sales plans in conjunction with Director
Lead quarterly product reviews, assortment plans and account sell in meetings
4-year college degree (BA, BS) required
Prefer 1-5 years previous sales or marketing experience with a CPG company (major retailer experience preferred)

Mgr-customer Development Resume Examples & Samples

Effective reporting on Point of Sale data, Nielsen/IRI trends, and account specific database information to the Account Managers in presentation ready formats
Completion of a 4-year Bachelors Degree in Business or a related area
3+ years of experience in account management and/or merchandising in the consumer products industry
Ability to Interact Effectively, positive attitude

Senior Analyst Customer Development Resume Examples & Samples

Develop and present sales/marketing programs to achieve results consistent with volume and profit objectives. Position includes developing market analysis, account sales analysis, understanding of all sales and marketing programs, and development of product replenishment and selling strategies
Work closely with customer development management to develop, formulate, and drive strategies to meet identified account needs and objectives
Follow up on issues/opportunities to ensure successful execution of programs and completion of objectives
Exhibit an in-depth knowledge of data sources and perform analysis including sales, inventory, productivity, etc to identify business building opportunities
Create, manage and maintain all new product forecasts
Maintain a complete understanding of processes including initial item set up and initial pipe quantities and execution at retail
Minimum 3 years sales, retail buying, or marketing experience in the apparel industry and/or CPG experience
Proven ability to build strong business relationships
Proven ability as a strategist and a problem solver
Must subscribe to the highest degree of business ethics
Some Travel required

Senior Analyst Customer Development Resume Examples & Samples

Develop and present sales/marketing programs to achieve results consistent with volume and profit objectives. Position includes developing market analysis, account sales analysis, understanding of all sales, marketing, advertising programs, and development of product replenishment and selling strategies
Track color sales to identify recommended markdowns and future buys
Develop expertise on Macy’s Dunn-Humby insights system, and formulate plans to leverage market basket data and pos to maximize sales, profitability, and grow share
Build communication and cooperation among HBI internal functional areas that impact account needs in order to deliver more marketable, competitive products that will provide opportunities to the account, and drive growth for HBI
Develop strong relationships with Macy’s account management, buying, replenishment and financial planning staffs
Exhibit an in-depth knowledge of Macy’s data sources and perform analysis including sales, inventory, productivity, internal service, etc. to identify business building opportunities
Partner with Account Managers in creating, managing and maintain all new product forecasts for Macy’s
Partner with Account Managers for Market Sell-In Meetings, Item Set Ups, and Macy’s buy forms
Create and maintain color CADs of Macy’s and MCOM on the style level
Must be able to work independently as well as in a larger team structure

Senior Manager Customer Development Resume Examples & Samples

Develop, present and sell in sales/marketing programs to achieve sales results consistent with volume and profit objectives
Formulate strategies to meet identified account needs and objectives
This position is responsible for specific category sales to Sears, JCPenney, and Fred Meyer
The scope of the position includes market analysis, account sales analysis, understanding of all sales and marketing programs, and development of product selling strategy
Develop strong relationships with account management and buying staffs
The senior account manager has specific accountabilities for preparing account specific strategies to meet identified account needs and objectives as well as following up with the account on issues/opportunities to ensure successful completion of objectives
This position requires ongoing communication and cooperation across functional area management teams including but not limited to: HbI executive management team, strategic business unit marketing, brand marketing, promotions marketing, production planning, finance, distribution and forecasting
The job requirements needed to effectively execute the responsibilities of this role include
Financial Acumen; must fully understand retail scorecard drivers, and be able to manage detailed analytics

Mgr-customer Development Resume Examples & Samples

Develop sound retail projections for businesses based on baseline and promotional fluctuations
Work with account specific data to evaluate category management measures, i.e. ROI, sales per foot, on hand inventory, and turn rates
Provide sell through analysis to assist in sales forecasting by monitoring inventory on discontinued items and making recommendations that will reduce returns liabilities
Track sell through on displays to better align assortment with account needs
Assist in the development of a promotional calendar to include learnings from previous promotional efforts
Analyze new items sales versus sales objective and fair share of market for the purpose of recommending corrective action, to include promotional programs, distribution and pricing strategies as needed
Work with cross functional departments including Customer Marketing to align brand strategies and promotional events with the account specific promotional calendar to achieve the greatest promotional impact and market share
Analyze account specific data and IRI data for the purpose of making recommendations for the retail environment including, space, planogram, and location
Ongoing evaluation of inventory to improve in-stock position through efficient consumer response initiatives and order flow analysis
Provide insight on competitive best practices and strategies to gain actionable knowledge of the industry
Tracks and evaluates competitive ad activity to determine impact on retail sales and identify future promotional opportunities
Gather insight on industry trends to include in periodic category reviews
A Valid Drivers License
Ability to create an account specific selling story by utilizing a combination of syndicated data, POS and internal shipment information
Results Oriented
Very flexible to change
Business, Trade Math and Language application skills
Solid presentation skills
Ability to adapt

Director of Customer Development Resume Examples & Samples

Define the strategic roadmap and initiatives to transform the Customer Development Center to an inbound & outbound center, and accelerate the sales growth of the Customer Development Center
Run the call center to maximize customer satisfaction, deliver target sales and KPIs (# new customers, AOV, conversion rate, call abandonment rate, speed of answer, etc.)
Lead and manage the CRM and loyalty program execution across DTC channels, partnering closely with cross-functional teams, including eCommerce, QVC and marketing
Devise and implement best-in-class new customer acquisition and retention programs within Customer Development channel, working closely with DTC and cross-functional teams to ensure consistency across channels
Spearhead the development & execution of digital infomercial, launch and run video skin care consultation services hosted on philosophy.com
Be the “voice of the brand” creating and updating customer service material conveying the tone of the brand and designed for various communication interfaces (phone, email, text message, live chat and video)
Define and manage training and education of team members on brand, new launches, product assortment, promotions and systems/tools, including IVR, call center and CRM software in partnership with Education, Marketing, eCommerce, QVC and IT
Track, analyze and share key performance metrics (sales, # new customers, call volume, AOV, conversion rate, abandonment rate, etc.) as well as key consumer insights on a weekly basis to cross-functional teams, providing action plan to maximize customer satisfaction and sales
Define and implement processes across the organization to support the Customer Development Center, while gaining alignment with key stakeholders
Manage relationship with outside vendors for IVR, call center software in partnership with IT and eCommerce
BS/BA degree with minimum 5 years management experience leading commercial team with responsibility over customer development, inside sales, customer services or customer relations
Strong preference for individuals with experience in luxury skin care, spa treatment and therapy or related areas
Results-oriented and motivational leader
Strong entrepreneurial spirit, nimble, agile and resourceful
Significant experience in managing CRM and loyalty programs
Strong analytical and problem-solving skills with ability to analyze trends and suggest solutions to challenges
Excellent communicator (written and verbal) with strong inter-personal skills
Ability to organize and manage multiple projects at a time
Powerpoint, excel and word fluency required
Conversant in Spanish preferred but not required

Manager Customer Development Resume Examples & Samples

The manager will assist the Sr. Manager with selling, order processing, tracking and verification. This position will interact with internal and customer logistics teams to ensure timely delivery of orders
The manager has specific accountabilities including but not limited to: preparing monthly account and category level reporting, forecasting, pricing updates and sales presentations
This position requires ongoing communication and cooperation across functional area management teams including but not limited to: HbI executive management team, strategic business unit marketing, brand marketing, production planning, finance, distribution and forecasting
Bachelors Degree required. MBA preferred
Strong organizational, business and financial acumen
Strong communication (oral and written) skills
Strong presentation and analytical skills
Limited travel required

Senior Manager Customer Development Resume Examples & Samples

Owns strategy and leadership of cross-functional account team to plan and execute against stated product and promotional strategies
Develop strong relationships with account management, buying, replenishment, financial planning staffs, and brand licensing team
Minimum 5 years sales, buying, or marketing experience. Background in Men’s Underwear, Sleepwear/Loungewear and/or Apparel industry is preferable
Previous sales experience calling on a major retailer at a corporate merchant level with account volume of $10M or greater

Senior Analyst Customer Development Resume Examples & Samples

Assist the CCO/Team Leader with business analysis and internal reports
Create & maintain new product submission templates and monitor setup process
Monitor acceptance of new item templates, communicating to team members as needed
Assist Sr. manager in providing monthly analytics needed to accurately report operations status to leadership team
Collaborate with customers to manage the ever-changing world of replenishment, by aligning actual demand and service levels with the retail plan to deliver mutually agreed upon actions intended to hit performance metricsMonitor key metrics such as out-of-stocks and high weeks of supply and effectively manage store level inventories within customer’s replenishment module
Work with customer inventory management teams to monitor and perform maintenance on P.O.’s as needed
Interface with customer service on creating and managing weekly replenishment and promotional orders
Maintaining and tracking of all orders from Hanes shipping point to customer delivery point in order to meet MABDs
Travel to customer 4 to 6 times per year to review performance goals and objectives and historical results
Work closely with marketing team in providing metrics for use in monthly updates
Create and maintain weekly/monthly shipment and POS reports
Update monthly Inventory and Sales Scorecard
BA/BS required, or high school diploma and 6 or more years business/analytical experience in lieu of degree
3 to 5 years of experience in retail planning, replenishment, retail operations, forecasting
Strong PC and Microsoft Office applications skills. Expert with Excel
Strong math modeling/analytical skills
Demonstrated ability to think strategically

Senior Manager Customer Development Amazon Resume Examples & Samples

Owns the HbI lead role in customer management at Amazon
Individual needs to have an entrepreneurial spirit with the ability to be creative, to be a problem solver and think outside of the box
Exhibits keen understanding of the marketing and sales process with the ability to develop, implement and communicate well thought out strategies to profitably drive HbI businesses
Accountability for continuous and comprehensive sales action plans to achieve goals – display ability to execute short term and long term opportunities in managing results
Responsible for product sell-in, assortment management, item set-up, forecasting and sales to meet/exceed HbI financial metrics
Conduct business reviews with cross functional Hanesbrands teams, including but not limited to, marketing, forecasting, planning, customer service, and design/merchandising

Customer Development Mexico Ehss Head Resume Examples & Samples

Works with different leaders in Customer Development (DSD, HFS and Modern Trade Channel) in order to guide EHS and Security processes. Ensures Leadership incorporates essential elements of EHS in business planning and accountabilities
Leads strategy implementation based on incident data analysis and ensure compliance for effective EHS policies, trainings and programs in accordance with Kellogg Company Standards and government requirements. This includes identification of resources, projects, budget, consultants, etc
Takes positive action to initiate, embed and sustain ideas and solutions. Also provide effective communication concerning EHS & Security information including: period injury rate and reports, trend analysis, serious incident events, vehicle incidents, recognition of achievements and government regulatory information and/or response
Leads gap assessment or audits to effectively evaluate facilities compliance
Ensures complete incident investigations, analyze trends and metrics. Must lead action plans
Promotes and facilitates EHS & Security Committees. Engage leadership and employees as an integral part of the process with periodic meetings, actionable outcomes, clear accountabilities and timelines
Works across restrictions to ensure EHS & Security are key component of business planning and execution
Shares knowledge and expertise openly and freely to different sites in order to improve EHS and Security programs. Discover, share and communicate best practices, both within the country and regionally. Utilizes technology, EHS Management Systems (KCAPP), SharePoint, conference calls, etc. to effectively communicate. Utilizes resources, including contractors for trainings, safe driving programs, vehicle incident tracking, pilot programs. The position also must develop and deploy trainings
Actively uses nationally recognized associations for continuous job development and industry best practices sharing. Consistently receives education on industry leading edge tools and techniques, risk assessments, legislation, etc
Works as the first point of contact for security basic programs. Major concerns or critical findings/situations should be directed and managed by the Security LA area
Bachelor degree in engineering or in a management related careers (EHS Master is desired), and 3 years of experience leading EHS systems
Strong and effective written and verbal communication skills are essential including English and presentations skills
Demonstrated cross functional experience and ability to influence; able to react to different situations and emotions of others, including employees, contractors and others
Effectively manage people, programs, projects and contractors

Senior Analyst, Customer Development Resume Examples & Samples

Marry stakeholder strategy with company strategy in addition to translating learnings across functional lines
Organize, analyze, and draw conclusions from a variety of syndicated data sources such as IRI, Nielsen, customer POS, and loyalty card data to independently discern trends and provide insights-based recommendations
Optimize SKU assortment by providing shopper, category, brand and/or customer insights to support a particular strategy or recommendations for customers
Develop planogram strategies and flow aligning with customer goals and shopper insights
Create planograms using Apollo software during the KOMPASS process and is providing strategic and tactical merchandising recommendations to Category Management and in-house customer planogram development support resources
Supports the Category Insights Manager or Business Development team during the strategic collaborative project when needed
Assemble and present insight findings and provide insights-driven recommendations
Craft data-supported selling stories to drive sales
Provide analytic support to other internal partners, such as brand and field sales, by providing POS updates, line reviews, promotional reviews, and ad hoc special projects based on the need for in-depth analysis of data or other analytics services
Respond to customer requests from the assigned area regarding topics such as samples, supply, and order status
Persuade and influence internal teams and the customer to a different perspective through use of compelling data and insights
4 year degree required
Minimum 3 years of experience with AC Nielsen or IRI is required
Customer POS system (i.e., Market 6) merchandising software (i.e., Apollo), and loyalty card data (i.e., 84.51/ dunnhumby) is strongly preferred
Experience working with CCO is preferred
Experience working with the food/grocery channel is preferred
Ability to work effectively within a fast-paced, complex matrix, changing environment
Fundamental platform skills
Up to 10% travel required.Sales Administration

Senior Customer Development Analyst Resume Examples & Samples

Develop and maintain a robust suite of reporting, inclusive of Operational Scorecards measuring KPIs, to evaluate retail coverage and ROI. Provide fact-based insights and recommendations. Present findings to stakeholders and gain alignment to recommendations
Co-Lead On Shelf Availability initiatives for the Walgreens and Target customer development teams. Partner with suppliers to develop and manage the methodology used to identify opportunities and deploy retail execution teams. Evaluate results, including opportunities to enhance the programs. Measure recaptured sales and ROI
Collaborate with Walmart, Target, and Walgreens Retail Execution Teams to support and deliver Best in Class execution across customers
Provide program evaluation, analysis, and recommendations to the Target customer development team to aid in delivering their business objectives/customer growth goals. Identify opportunities to enhance programs while in market to ensure optimal efficiency
Provide insights and factual support for a variety of strategic/high-level requests from internal customers to support achievement of business goals. Includes ad hoc requests from the National Sales Director
Lead retail visits for internal Johnson & Johnson cross-functional partners, ensuring a robust experience which provides insight and understanding into the complexities associated with successful execution at store
Act as the category management and shopper marketing Subject Matter Expert to Broker Drug Wholesale and Convenience business analysts. Review analysis and presentations to ensure plans will deliver category growth for our customers. Provide guidance and additional support as needed
Act as Voice of Customer, representing the Specialty Sales and Broker teams, as a member of Business Intelligence task/project teams
Provide coaching, training, and feedback to junior talent
Comply with company policy, procedures and trainings at all times
A 4-yr degree is required
At least 3 years of Consumer Product sales experience is required; experience with Broker Sales and/or In Store Retail Execution is preferred. Customer facing experience a plus
Prior business analytics experience, inclusive of 4Ps, category management, and understanding of shopper insights required
Must have extensive experience with Syndicated Data (AC Nielsen, IRI) and POS systems; experience with Household Panel, Spectra BehaviorScape, and retailer loyalty card data a plus
Knowledge of computer technology, analytical software programs, MS Office Suite required
Ability to work effectively within a fast-paced, complex matrix environment
Ability to independently prioritize and complete assignments
Ability to develop queries, assess data, and draw accurate conclusions
Ability to assess Category Management and Shopper Marketing platforms, leverage these and translate to business building opportunities for retailers
Ability to create impactful presentations and to explain recommendations and findings to gain alignment and action
Ability to tailor skills and presentation style to influence a variety of stakeholders/decision makers
Ability to problem solve and course correct against deliverables, timelines
Ability and passion to mentor and develop junior team members
This position requires up to 20% travel; this includes day trips.Selling Consumer

Customer Development Executive Resume Examples & Samples

Delivery of specified business targets (sales, spend and profit targets - TS, A&P, NTS, Net GP)
Full forecasting and spend management for your GFO responsibilities, making accurate forecasts to your business team and CS&P contacts
Building strong relationships with your customers, and representing your customers’ requirements to the J&J business
Continue building your product, brand and category knowledge
FMCG or Pharmacy experience for a min of 1 full business cycle
Understanding of the core business functions with the ability to work in cross-functional teams

Customer Development Analyst Resume Examples & Samples

Support team members/partners by organizing, analyzing, and drawing conclusions from a variety of data sources, including Nielsen, POS, and Shopper/Panel, and extracare® loyalty to identify trends and provide insights-based recommendations
Ensure that data is accurately formed, reported, and error-free when preparing data sets through careful review and refinement prior to performing analysis
Provide timely point of sale results to field sales teams, based on data availability
Track and report sales performance, such as promotional, new items, customer results, customer groups, or categories
Develop planograms recommendations to support customer sales at the shelf, and performs pre and post-analysis
Support new product launches by developing fact-based category stories that differentiate J&J products from competitive offerings
Partner with cross-functional peers to develop accurate SKU-level forecasts
Complete all required training curriculum and achieves set standards
Complete special projects as assigned
A 4-yr degree or equivalent is required
At least 1 year prior experience in sales/data analytics or customer sales is required
Consumer products environment experience is preferred
Minimum of 1 year analytical experience is required
IRI or Nielsen syndicated data proficiency preferred
Understanding of IRI or Nielsen panel measures is preferred
Exposure and understanding of any loyalty card system and metrics is also preferred
Ability to independently organize and complete assigned work
Ability to work effectively within a fast paced, complex matrix, changing environment
Ability to access, assess, interpret, and draw accurate conclusions from sales and customer data
Ability to summarize and influence decisions through data
Ability to understand marketplace-various consumer retail business models
Ability to understand macro and micro trends
Ability to create impactful presentations to explain recommendations and findings of studies
Strong computer skills, including MS Office Suite applications, database information sources, and web applications.Trade Relations

Customer Development Executive Resume Examples & Samples

3 to 4 years of proven sales track record
Experience handling accounts preferably with basic knowledge of sales, brand & category management
Thorough knowledge and understanding of sales applications & principles, PC skills – Advanced Microsoft Powerpoint & Excel
Excellent interpersonal (handle all levels), leadership, written & oral communication skills. Strong analytical skills with ability to be detailed yet strategic
Proactive, innovative, independent worker, has initiative, excellent team player with strong commitment to drive business result

Customer Development Analyst Resume Examples & Samples

Support assigned team members by organizing, analyzing, and drawing conclusions from a variety of syndicated data sources such as Nielsen, IRI, and POS to identify trends and to provide insights-based recommendations
Provide insights and analytics to others for the development of display, promotional materials, product assortment, or packaging to support a particular strategy or recommendations for customers
Ensure that data is accurately formed, reported and error-free when preparing data sets through careful review and refinement prior to performing analysis
Track and report sales performance, such as promotional, new items, customer results, customer groups or categories
Develop planogram recommendations to support customer sales at the shelf
Provide information for presentations to display business analytics internally and to customers to increase understanding and effective decision-making
Partner with cross-functional peers to evaluate business results and collaborate on project initiatives
Complete all required training curriculum and achieve set standards
4-yr degree required
A minimum of 2 years prior experience in customer sales or in a consumer products environment required
Experience with Nielsen and/or IRI preferred
Intermediate to Advanced Excel and PPT skills required
Prior experience with space planning software preferred

Director, Customer Development Resume Examples & Samples

Delivers all assigned financial objectives, primarily top line Sales growth, Contribution Margin and Trade investment within assigned area of responsibility
Manages the activities of assigned team members to ensure that customer business plans are executed successfully modifying them as needed to meet changing market conditions
Penetrates all levels of the customer organization up to the VPMM to optimize business relationships and results
Leads strategic customer meetings, such as top-to-top and other senior-level interaction
Develops and implements industry-leading strategies, both short and long-term, with senior decision makers for the customer and company
Leads the development and delivery of innovative, customer-specific 4P (product, placement, pricing, and promotion) strategies
Creates impactful, insights-based selling stories and presentations that translate sales objectives into customer strategy and business plans
Leads the team’s annual business planning process for the assigned businesses
Leads the forecasting process for the assigned businesses at the customer level and oversees the analysis and tracking of key metrics to ensure accuracy and identification of issues and opportunities
Oversees and is responsible for the successful launches of new items into the retail customer organization
Collaborates with the account team and cross-functional partners to deliver category growth strategies, brand strategies and business results
Leads the talent development and performance management of reporting staff, while identifying and developing top-potential individuals who can fill the succession planning needs of the company in the future. Aligns the goals of team members with the needs of the team and broader organization to achieve the business plan
Leads resource utilization for staff and others, within assigned team
Complies with company policies and procedures at all times
Ensures team member training compliance
Supports company Diversity and Inclusion objectives
Minimum of a 4-year degree
10+ years of experience in Customer/Business Development within a Manufacturer to Retailer environment or other comparable industry is required
Minimum 3 Years CPG experience or partnering with CPG companies is required
Sales Strategy/Category Development experience is preferred
Category Management/Insights and Analytics experience is preferred
Proven ability to influence at all levels of customer (e.g., buyer through VPMM) is required
Must have a working knowledge of syndicated data sources, i.e., ACNielsen, IRI, Household Panel, RSi, Target Shopper Insights Tool
Must have strong analytical/data interpretation, problem solving, strategic Influencing, and cross-functional leadership ability
Ability to manage conflict and negotiate effectively
Proven people management experience leading a team and coaching and developing others
Adept at analyzing and utilizing Consumer/Shopper Insights in Category Management sales stories and Category Management strategies
Target Experience and contacts is a plus
ECommerce and Digital Marketing experience at brick/mortar or pureplay is a plus.National Accounts

Customer Development Rep Resume Examples & Samples

Establish contract agreement and Executional Framework objectives in targeted new accounts, achieving volume and revenue targets through mix of products and points of distribution
Sells in First Focus and local promotions to identified customers
Utilizes P.E.P.S.I. and PREMIER to provide superior customer service
Fully executes ALL elements of SMART selling on every order
Assumes and/or retains advantage position placements in targeted accounts
Assures merchandising standards are executed in all accounts
Meets PQI objectives
Follow safe work practices (vehicle accidents, injuries)
A minimum of 1 year of fact-based selling experience
Bachelor's degree and/or equivalent work experience
Must be authorized to work in the United States

Customer Development Asst Rep Resume Examples & Samples

Ensure accurate handling of the administration of field communication, pricing accuracy and short pay management
Utilize key selling processes (internal PEPSI way to sell, Pre/Post Call Planning, Profit Max and EDGE training)
Ensure customers are complying with PBC contract requirements, ensure communication and alignment of initiatives
Previous Consumer
Products experience

VP of Customer Development Resume Examples & Samples

Oversight of a global customer outreach team changing the lives of over 4 million customers annually
Regular review of campaign strategy, adoption of innovative outbound service models
Review and test new outbound contact strategies (click to call, partnership calls, etc.)
Form partnerships and relationships to and from Care Center Operations business units, product teams, marketing teams, and other internal partners
Analysis and reporting of historical center, channel, team and agent level performance statistics to drive operational efficiencies
Shape strong partnerships with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources
Provide strategic guidance and direction to ensure Go Daddy’s Customer Care Center meets or exceeds all site productivity measurements. Provide evaluations to the VP of the Customer Care Center regarding services and operational efficiencies
Identify and develop talent at the manager and supervisor level. Provide feedback to direct reports that facilitate growth and development. Create a pipeline of talent for the future expansion of the Customer Care Center
Create an employee culture that exemplifies the Go Daddy brand for employees, customers and GoDaddy
Demonstrate industry leading processes and technology to drive decision making
Consistently delivering top line attainment and profitability on a monthly, quarterly and yearly new customer goals
Ability to incorporate tools, systems and resources to deliver maximum results for the organization while delivering an extraordinary experience for our customers
Budget responsibility for Outbound P & L
Experience Leading and managing a large (300 seat +) Outbound Sales environment (call center) utilizing dialer based strategies
Previous experience P&L ownership required
Senior Leadership roles responsible for a significant portion of a contract center organization
Customer Care Management in a technology based atmosphere is preferred
Strong mathematical, statistical, analytical, communication and organization skills
Previous experience collaborating with Analytics and Marketing teams on campaign development, execution and analysis
Self‑motivated; excels in a minimal guidance, high profile position
Able to multi‑task, prioritize and organize
7+ years of experience in an operations role is preferred
A strong sense of humor and the ability to not take one self too seriously, work hard – play hard
Four year college degree or equivalent experience is required

Customer Development Analyst Resume Examples & Samples

Responsible for complete knowledge of specific brands, a broad knowledge of account and retail knowledge of product categories
Responsible for seasonal internal product plan creation, item creation, PO maintenance. Assist in the input and completion of templates with the planning and replenishment group so information is accurately loaded into the Amazon systems
Tracking of annual financial and sales plans in conjunction with Sr. Manager, Customer Development
Takes initiative and has strong sense of urgency
Strong PC skills required
Excellent written & oral communication skills required
Functional knowledge in Microsoft office—especially Excel

Customer Development Rep Resume Examples & Samples

Cultivate strong relationships with our largest customers
Prepare selling presentations for customer specific meetings
Analyze business trends to develop business growth strategy with key packages and brands

Customer Development Associate Resume Examples & Samples

Customer Business Management
Category Development
Sales Leadership
Market Business Analysis
Customer Marketing/E-Commerce
Finance/Trade Management
Customer Relations, Logistics, Sales Plan Development
Shopper Insights
Sales Strategy/ Sales Planning
Eligible to work in the United States without sponsorship now or in the future
Solid knowledge of PC based applications (Windows, Word, Excel, and PowerPoint
Minimum of a Bachelor’s degree with a preference in business
Ability to relocate within the organization
Valid driver’s license is required
Proven analytical skills

Associate Customer Development Director Resume Examples & Samples

Possess a Degree in Business Management or any relevant discipline
At least 8 years sales management experience in a fast-moving consumer goods company, with a minimum of three years managing a team. Preferably with distributor management experience
Excellent interpersonal and leadership skills
Strong sense of accountability and responsibility
Experienced team/people manager
Adept at developing and executing strategic business plans
A quick learner and highly adaptable to change
Proficient communication skills: oral and written business correspondence, presentation planning and deliverySelling Consumer

Customer Development Zone Manager Resume Examples & Samples

Bachelor degree or higher in related majors
Proven track record in a sales management role
Minimum 5 years of experience in managing sales team/assigned territory preferably from consumer products industry with basic knowledge of brand & category management
Strong understanding of sales applications/principles and building strategic partnerships with customers across all levels
Excellent interpersonal, leadership and communication skills. Strong analytical skills with ability to be detailed yet strategic
Proactive, innovative and excellent team player with strong commitment to drive business result
Good skill of public speaking
Fluent in English and computer skillsSelling Consumer

Senior Customer Development Executive Resume Examples & Samples

Develop & execute annual account business plan that addresses customer & JJVC objectives. These include outlet execution of programs for major accounts with tracking matrix with the objective of growing the CL category
Develops strong customer relationships & partnerships across all levels & identifies key opportunities to further build strategic partnerships with key stakeholders to ensure business directions are aligned
Provides communication and coordination of all account plans with internal sales organization, partners and customers to ensure timely execution of all programs within company policy
Participates in the development of effective distribution and inventory system and procedures to service major accounts
Bachelor’s degree and above
Preferably Class 3 driving license with own carSelling MD&D

Director Customer Development Resume Examples & Samples

Responsible and accountable for all retailer P&L controllable items. To include but not limited to – revenue, payroll, T&E
Provides leadership to team members with respect to employee, business, and ethical issues including cultivating positive team and growth environment
Deliver growth for CROSSMARK HQ clients at a rate greater than the retailer being serviced by the team
Responsible for effectively managing business relations with the retailer serviced by the team
Responsible for seeking opportunities for business growth beyond traditional HQ selling services, i.e. demos, retail services, marketing, etc
Must have a keen knowledge of Retailer ISE/Fairshare programs calculations/methodology and their financial impact on the team
Responsible for consistently evaluating the team’s Customer Managers and providing feedback to enhance performance
Responsible for the implementation and execution of client plans to drive maximum value
Owns the communication and transfer of knowledge about customer changes and insights to drive understanding across relevant CROSSMARK positions
Intelligently analyze, benchmark, interpret data across multiple sources to identify opportunities to promote/sell additional client products. As well as additional CROSSMARK services
Leadership and management skills
Optimistic in uncertainty
Professionalism in every way
Growth oriented
Self-awareness

Customer Development Analyst, Omni Channel Resume Examples & Samples

Individual needs to have deep passion for learning with an entrepreneurial spirit. Must have the ability to be analytical and creative in order to think outside the box to be a solutions provider
Exhibits understanding of the marketing and sales process with the ability to communicate and execute against key strategies to drive both sales and profitability
Serve as a communication link between the customer and the HBI internal team – Senior Manager, customer operations, customer service, marketing and merchandising and other cross functional areas on program execution
Responsible for seasonal internal product plan creation, item creation, PO maintenance. Assist in the input and completion of templates with the planning and replenishment group so information is accurately loaded into the various Omni Channel systems (Amazon.ca, Walmart.ca; Thebay.ca; Sears.ca etc.)
Collaborate with account buying, business units, planning and the Amazon planning team for the flawless executions of product shipments
Must quickly develop an understanding of Omni Channel (Amazon.ca, Walmart.ca; Thebay.ca; Sears.ca etc.) processes, strategies and financial metrics to communicate and collaborate with Hanesbrands business partners to drive incremental business
Tracking of the trade and budget plans to effectively delivery growth and profit
Tracking of annual financial and sales plans in conjunction with Sr. Manager, Corporate Account - Walmart & Omni channel (Canada)
2 – 3 years of experience required or combination of experience and education
Must have strong communication and people skills; this position will demand strong cross functional relationships
Strong and Demonstrated Analytical Skills
Strong PC skills

Customer Development Internship Resume Examples & Samples

Current Junior pursuing a bachelor’s degree in the field of business with a minimum GPA of 3.0
Eligible to work in the U.S. without sponsorship
Leadership experience during college years
Strong analytical potential

International Customer Development Executive Resume Examples & Samples

Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts)
Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts
Evolve a player development skillset by engaging new and inactive customers
Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels
Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers
Attend special event functions to promote marketing efforts and greet customers
Perform other job related duties as assigned
May supervise others, oversee a department or have indirect authority on employees
Minimum of seven (7) years of management experience in the casino marketing industry
Must be able to communicate effectively in English, in both written and oral forms
Must be able to communicate effectively in the language from assigned region
Far East Marketing – Mandarin and/or Cantonese etc
Japan Marketing – Japanese
Latin America Marketing – Spanish and/or Portuguese etc
Korea Marketing – Korean
India Marketing – Gujarati, Urdu and/or Hindi etc
Europe/Middle East Marketing – French, Italian, Arabic, Farsi, German, and/or Turkish etc
Able to work in the fast pace environment
Able to work as a team with co-workers
Demonstrates leadership attributes (competencies)
Demonstrates excellent customer service skills
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
Shows flexibility in working a variety of shifts
Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards
Able to travel domestically or internationally occasionally to meet existing customer base and identify new patrons for the Company

VP, Digital Customer Development Resume Examples & Samples

Manage and develop a team of product managers to support the capability needs required for the outlined experiences
Partner with Divisional and Corporate teams to maximize the overall customer experience across multiple channels
Monitors long-range product planning, and for identifying and directing the development of new products
Identifies potential competing/disruptive technologies or product substitutes and develops strategy to address as part of roadmap
Defines, Directs, establishes, maintains, and plans the overall policies and goals for customer development team
Develop management reporting and use analytic tools to gauge, monitor and pinpoint areas for improvement
Manage the complete product lifecycle for the customer experiences
Develop and execute the product roadmap, including strategies and product enhancements to increase value and customer success rates
Bring new technologies that help execute on the roadmap as well as reduce manual employee intervention
Create impact analysis of products and enhancements delivered
Define and prioritize enhancements to Digital Customer experiences
Manage product budgets, financials and P & Ls
Develop process and development improvement strategies through coordination with operations and development teams
Management of each individual product lifecycle, from understanding a concept or the current state, assessing gaps, defining key capabilities, working across the organization to develop requirements, working with User Experience and Development teams to understand tradeoffs, through product launch and the ongoing management of the product post launch
Establish, maintain and manage to a set of simple and core scorecards measuring value of investments
Use market research, customer surveys, and web analytic data to understand customer and business needs, discovering latent gaps, identifying new opportunities to ultimately define a product roadmap
Serves as expert on best practices in self-service experiences for the product suite to continue to develop new opportunities, including analysis and documentation of competitor best practices
Generally requires 15+ years of related experience
Experience working in a matrixed environment in a senior-level role
7+ years of online/Digital experience
Experience working for a large organization
Ability to use Omniture SiteCatalyst
Experience working in an Agile environment
Demonstrated Team leadership and Development
Deep understanding of Testing (A/B, multi-variant, etc)
Demonstrated ability to grow business

Customer Development Specialist Resume Examples & Samples

Manages and communicates directly with the Walmart Senior Buyer, the Walmart Buying Team and Walmart Stores daily
Manages the flow of internal communication between Walmart and HBI/SA departments…Sales, Retail Services, Hot Market/Domestic Production, Distribution
Exhibit an in-depth knowledge of and able to tap into multiple data sources and perform analysis, including sales, inventory levels, productivity, service level reporting, sell-thru and other key financial metrics
Coordinate all Walmart Store calls and emails by compiling requests, effectively communicating the request to Walmart and HBI/SA facilitating immediate and actionable decisions
Analyzes and fulfills all requests in the Walmart Supplier Request File received weekly from the Walmart Buying Team according to the time and actions requested
Facilitates all reporting in Walmart’s Retail Link system to analyze and support all requests
Forecasts demand for all NCAA and NHL Conference, Playoff and Championship events
Sells in to and obtains commitments from the Walmart Buying Team for all NCAA and NHL Conference, Playoff and Championship events
Bachelor’s Degree preferred with 2-4 years business/analytical/customer service experience
2-4 years prior sales support, sales analysis or related experience required
Advanced skills in Excel and Access preferred
Exceptional Customer Service and problem solving skills

IT Manager, Customer Development Solutions Resume Examples & Samples

A University degree in computer science or equivalent with a minimum of 5 years in IT / Business Technology is required
Previous experience in consumer packaged goods industry is required; pharmaceutical, medical device is an asset
A minimum of 3 years’ experience working with Trade Promotion Management Systems is required (e.g. Oracle Demantra, Oracle Siebel, SAP, Accenture CAS)
Experience interfacing with Business Intelligence platforms (e.g. Cognos, Qlik) is preferred
Previous working experience with Customer Relationship Management / Sales Force Automation software is an asset
Good troubleshooting and decision-making skills, in both a project and support related context
Experience working with relational database management systems e.g. Oracle, SQL Server, MS Access
Strong project management skills and the ability to lead a project team
Ability to translate business requirements into technology solutions
Ability to travel up to 15% to the US

Senior Customer Development Analyst Resume Examples & Samples

Develop and analyze existing data resources to identify incremental sales opportunities with our e-commerce partners. Identify issues and develop action plans to remedy
Collaborate with Marketing and Sales to develop strategic plans that maximize HBI’s brand presence with our e-commerce partners. Develop an in-depth knowledge of the e-commerce channel and develop action plans to increase traffic and conversion of our products sold through our e-commerce partners
Manage the new item set-up process for e-commerce partners
Manage the execution of Replenishable Activewear’s sales incentives that are based on POS or shipments. Includes financial activities of projections, accruals and payments
Develop customized reports to streamline processes or respond to ad hoc analysis request from sales or management
Collaborate with appropriate partners to ensure achievement of OPC Goals / Metrics and successful launches of new products
Minimum 3-5 years sales, retail buying, or marketing experience in the apparel industry and/or CPG experience
Expert analytical and data manipulation skills required
Proven ability as a thinker, a strategist and a problem solver

Customer Development Resume Examples & Samples

Generates Joint Business Plans (JBP) for Channels & Key Customers (Retail & Lower Trade)
Responsible for developing Trade Marketing & Shopper activities at the point of Sale
Increases numerical distribution & guarantees weighted distribution
Generates all supply orders with Associates (Distributors) and builds with them long term sustainable relationships
Develop Strong, long lasting relationships with Distributors Sales Forces, DevelopCommercial Capabilities and build “share of care” towards Kellogg´s brands and products
Guarantees return of investment in every effort done with Customers
Spanish & English proficiency
Solid experience in Trade, Key Account Management & Shopper Activation
Previous experience in Consumer Goods Companies
Experience leading Sales Force Teams (even if small)
Commercial Planning, Management & Follow up

Associate Director Customer Development Resume Examples & Samples

Oversees the development and servicing of national/key accounts to achieve business sales objectives
Reports results against forecasts and adjustments to senior management as well as any adjustments made to business plans to ensure objectives are met
Establishes incentive plan parameters and goals
Recommends ad hoc plans and contests
Establishes and manages departmental budget
Reviews and approves quota and account assignment
Monitors progress and ensures that corrective action has been initiated when necessary. Reviews and consolidates periodic sales reports
Presents to management proposed plan changes
Resolves difficult problems and customer complaints
Undergraduate degree required. MBA (or equivalent) preferred
A minimum of 10 years of professional experience in marketing, sales, and/or leadership positions
Demonstrated entrepreneurial approach to business
Strong demonstrated leadership
Proven ability to get business results
Makes decisions and is able to make things happen
Flexibility to travel frequently
Ability to adapt to different situations, cultures and people and the ability to relocate.Selling Consumer

Customer Development Analyst Resume Examples & Samples

Supports team members/partners by organizing, analyzing, and drawing conclusions from a variety of data sources, including IRI, Nielsen, POS, and Shopper/Panel, to identify trends and provide insights-based recommendations
Ensures that data is accurately formed, reported, and error-free when preparing data sets through careful review and refinement prior to performing analysis
Provides timely point of sale results to field sales teams, based on data availability
Tracks and reports sales performance, such as promotional, new items, customer results, customer groups, or categories
Develops planograms recommendations to support customer sales at the shelf, and performs pre and post-analysis
Supports new product launches by developing fact-based category stories that differentiate J&J products from competitive offerings. Executes specific steps of the new product launch strategy, such as developing fact books, UPC codes, or artwork
Partners with cross-functional peers to develop accurate SKU-level forecasts
Completes all required training curriculum and achieves set standards
Completes special projects as assigned
4-yr degree or equivalent
2 years’ prior experience in customer sales or in a consumer products environment or equivalent required
Ability to access, assess, interpret, and draw accurate conclusions from sales and customer data required
Ability to summarize and influence decisions through data required
Ability to understand marketplace-various consumer retail business models preferred
Ability to understand macro and micro trends preferred
Strong computer skills, including MS Office Suite applications, database information sources, and web applications
Some knowledge of statistical methods preferred
Up to 20% travel required.Selling

Customer Development Internship Resume Examples & Samples

Assist the teams in developing promotional plans
Conduct post analysis on promotional activity including volume ROI’s. Identify opportunities for improvement and recommend alternative plans
Conduct retail visits to audit Unilever performance and strategies of key competitors
Aid in developing customer specific marketing programs
Work with cross functional teams to develop and evaluate special packs and in/out product offerings
Support Unilever in the development of display vehicles to maximize sales
Conduct reviews of customer Point of Sale data to highlight opportunities (distribution, pricing, promotional) and develop action plans to address the opportunities. Working with the Key Account Managers and Strategy Development Team, develop launch programs for new innovation which maximize sales for the customer and for Unilever
Manage special projects

Senior Customer Development Analyst Resume Examples & Samples

A minimum of 4 years prior experience in customer sales or in a consumer products environment required
Experience working with SuperValu preferred
Experience with grocery channel preferred
Experience with Nielsen and/or IRI required
Experience with customer POS tools strongly preferred
A strong analytics background required
The ability to operate in a matrix structure organization required
Up to 25% travel required
Ability to access, assess, interpret and draw accurate conclusions from sales and customer data
Strong computer skills, including MS Office Suite applications, database information sources and web applications.Selling Consumer

Customer Development Zone Manager Resume Examples & Samples

Develop and execute the monthly/quarterly/ annual business plans that address customers, objectives, opportunity specific plans, and outlet execution of trade programs with tracking matrix in accordance with the objective of growing the whole JnJ business
Monitor results of all programs and make future recommendations for improved sales performance
Analyze market opportunity by key provinces and implement programs to expand coverage for growing the whole JnJ business
Participate in the development of effective distribution and inventory system and procedures to better service customers

Internship Customer Development Resume Examples & Samples

To identify business issues and opportunities
To analyze dashboards and reporting
To assist the Perfect Store and Shopper Marketing Europe Lead
To coordinate both internal and external parties to improve the Perfect Store Performance
You are in your final stage of your Bachelor or Master, or you are recently graduated (preferably Economics, Finance or Engineering)
Your ambition is to work in the FMCG industry
You are analytically strong and like to work with numbers
You can work both independently as in a team
You have strong communication and social skills
You approach your work in a structured way
Interests/knowledge on information management systems, technologies and database management is a preference

Customer Development Resume Examples & Samples

Identification, development and implementation of business opportunities, sales strategies to drive Upgrade and Option business
Conducting Asset Planning Sessions with C-LEVEL Customers and develop Asset Management Plans based on customer needs assessment
Organizing, preparing and executing sales pitches and counseling interviews
Creating bids, leading negotiations, finalizing orders
Analyzing customer needs, identifying customer value and highlighting added value to the customer
Close coordination of the sales approach within the internal organization, especially with sales representative for AT and DI Business Lines
Regular contact and communication with the decision-makers of the customer
Forecast- and Funnel maintenance as well as execution of project documentation incl. order received and loss analysis
Reporting to Country CEO and Zone Business Manager
70% of time will be spend at customer sites to foster relationships and drive New and Upgrade Business across the Kingdome of Saudi Arabia
30% of time will be spend on funnel management / forecasting and maintaining CRM tools

Manager, Customer Development Resume Examples & Samples

Analyze customer base and identify unit and revenue generating opportunities
Recommend new strategies and marketing programs to deepen product penetration and enhanced revenue from existing customer base
Develop reporting and metrics to understand overall customer retention and behavior across key segments
Optimize onboarding experience and establish initial relationship with customer post sale
Manages customer lifecycle and retention marketing strategy and communications across customer touch points to drive engagement, loyalty, and cross-sell/upsell efforts
Oversee creation, implementation, and management of customer lifecycle nurturing programs
Tracks and manages marketing expenses in order to ensure that they are within budget parameters
Manages local promotions and event marketing; coordinates with direct sales staff
Translates business needs into analysis designs providing insight, knowledge, and understanding of customers, products, and industries
Develops and maintains demographic and other market data as needed in order to support marketing goals
Gathers and communicates marketing campaign information and subscriber feedback in order to promote a common understanding of marketing campaigns, changes, and issues
Analyzes subscriber numbers and packages and revenue to determine performance compared to budget
Creates reporting to measure success of marketing programs
Assists with maintaining and improving ongoing marketing programs, analyses, and reports
Develops new ideas and communicates potential uses for analytics across the business

Customer Development Director Resume Examples & Samples

Develop strategic direction with Circle K and CCBCC that delivers financial and market share goals, as well as KO, Bottling system and CCBCC initiatives
Cultivate, train, and support the Circle K CDM team in their respective territories
Establish routine communication with sales operations to ensure best in-class execution
Collaborate with PRGM to identify revenue and volume growth opportunities
Create positive and frequent interaction with CCBCC leadership and other internal departments impacted by Circle K
Conduct all actions relative to CCBCC's Purpose Statement

Customer Development Executive Resume Examples & Samples

Builds and maintains customer relationships to understand the organizational business objectives and goals. Partners with key customer decision maker(s) to structure partnership (s) strategy as it relates to customer requirements (new sales opportunities, service level expectations, training of IM solutions, FBR structure/timetable). Ensures frequent communication to enable superior customer satisfaction and to keep customer educated on emerging industry trends related to customer’s organizational information management needs. Employs appropriate methods of persuasion when soliciting agreement
Assesses assigned customer’s current and potential needs, determining appropriate Iron Mountain products and solutions. On accounts where they are partnered with a Business Development partner, they assist in the development of strategies and business plans through understanding the customers; business model, planning and decision making channels from understanding the customer's value proposition and ability to explain how they differentiate themselves in the marketplace. Assists in the positioning of alternative ways of creating the real value of IRM’s total solution offerings for customers through their relationship and customer support. In accounts where the Customer Development role is the sole owner of the customer account relationship, they are responsible for the above. (strategy development, account plan, new solution presentation, upsell and cross sell)
On accounts where they are partnered with a Business Development partner, they support key account selling activities including detailed responses to RFP’s, tracking activity in SFDC, forecasting, conducting competitive research and knowledge of IRM product offerings. Primary objective within assigned account territory will be to grow the overall Book of Business by a specific assigned percentage. In accounts where the Customer Development role is the sole owner of the customer relationship, they are responsible for all of the above. (Selling activities, RFP response, research, SFDC tracking, sales forecasting)
The Customer Development role is the primary owner of contract renewals and negotiations. Partners with the customer on renewals and work through any RFP process by identifying gaps in current contract in place and understanding customer needs in order to successfully renew the contract. Partner with other Iron Mountain departments as necessary. Negotiate pricing and SLA as appropriate to drive customer retention strategy. May be required to perform customer needs and service analysis, make recommendations on appropriate pricing structure and contract requirements, communicate pricing programs, and contribute to RFP responses. Responsible to identify through relationships and reporting accounts that are at risk to terminate and drive strategy to retain those accounts
Responsible for final account profitability through leading negotiation process and ensuring an acceptable on time outcome from a pricing, profitability, liability, operational, and SLA perspective for accounts. Responsible for identifying areas of opportunity, securing resources and driving sales process to assist in scoping and pricing for special projects within assigned accounts
Identifies and facilitates resolution of any customer issues that are roadblocks to customer satisfaction. Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue and ensure follow through until closure and complete customer satisfaction. Facilitate customer ad-hoc requests such as reports, audits, tours and analysis
Conduct analysis such as customer needs analysis, service or solution gap analysis, compliance assessments and customer issue trends. Identify risks and perform root cause analysis and lead action in directing internal and external teams in issue resolution/corrective actions. Communicate service suggestions to customer for the most advantageous services and provide insight as to business/industry trends that may be applicable
Facilitate account terminations including identifying reason for closure, defining possible solutions to customer issues to lead to retention, negotiating account closure procedures and prices (if retention efforts are not successful)
Active within industry associations in the market to increase IM awareness, through attending tradeshows, reviewing whitepapers and keeping current within market trends. Maintains a deep knowledge of customer’s business trends, current macro and micro economic climate, and potential new business opportunities
Candidates must have a strong background and knowledge of strategic account management, sales process and solution selling
Must have the ability to identify customer needs and translate customer needs into solution requirements
Ability to make decisions and think in broad terms, considering the impact to the entire company
Individual must have 4 years minimum successful experience in a “customer-facing”, service and sales oriented position
Should have extensive experience in related vertical
This role is required to have general business acumen and understand IM’s solution offerings and its competitive environment

Customer Development Intern Resume Examples & Samples

IRI, Nielsen, and Market Track data pulling, coding and organizing
Colgate Business Reporting and analytics
Sku Creation and financial deduction management
Shopper Marketing coordination and development
Monthly Forecast Collaboration preparation
Weekly ad updates for consumption files, customer requirements, and comparison tools

Customer Development Executive Resume Examples & Samples

Understanding the customer's needs and developing business solutions to meet Colgate and customer requirements
Tracking KPIs and taking action to improve performance
Conducting regular business reviews and follow-up on sales activity, new products, customer service
Receiving orders and visiting assigned stores/customers with required frequency
Preparing and following up in store activities
Working closely with logistics to plan, analyze customer needs, to follow up on orders to ensure on time and complete delivery

Uflp Graduate Customer Development Resume Examples & Samples

A minimum of a Bachelors degree in all major with less than 2 year experience by the time of application
GPA >= 7 or equivalent
Able to speak and write in English fluently
Mobility, willing to travel
Strong “Can-do” attitude
Has leadership and team experience
Driven and Energetic

Internship Customer Development Ice Cream Out of Home Resume Examples & Samples

Contribute to the success of the Snacking strategy in action in 2017: ensure on-time and in full implementation of agreed selling systems, visibility kits and product portfolio by liaising closely with markets, collecting data, tracking progress, highlighting & resolving issues
In close cooperation with sales & marketing colleagues ensure in-market implementation is set-up such that learnings can be generated & clear conclusions drawn for the 2018 season
Support the central R&D teams in their efforts to prepare Selling System Innovations for market launch by interfacing with markets, scoping opportunities and ensuring feedback is taken up in planning & development
Lead the ‘weather analytics’ capability centrally for Europe, liaising with markets and the agency, ensuring continuous quality output and codify best practice usage so that we can drive it’s uptake across more markets
Support the team in the emerging analytics capability
You are communicative and comfortable in working virtually with teams from different cultures and backgrounds
You are internationally oriented
You are very organized and structured
You have good project management skills
You are a Bachelor/Master student, or recent graduate with a great interest in Marketing
You are interested to gain experience in the FMCG industry on a corporate headquarters level
You are looking for a full time (40 hours/week) internship for six months, starting as soon as possible
You demonstrate high social intelligence; understanding, appreciating, influencing others
You are output orientated and take pride in delivering projects to the stated goal

Senior Team Lead, Customer Development Resume Examples & Samples

Create a respectful environment among team members. Provide leadership, motivation, direction and coaching to team. Adopt and live the One K-C behaviors while establishing a culture of accountability
Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations
Develop impact and foster strong business relationship at Sr. levels across your retailer base positioning K-C as thought leader
Support teams in development and implementation of effective sales merchandising plans, utilizing customer and market data, business planner and KPIs to maximize contribution to achieve volume, distribution and supply chain objectives. Proactively ensure development of contingency plans to ensure objectives are met
Analyze and interpret customer trends and demographic data. Project short-term forecasts out 3-5 years to ensure K-Cs action plans meet future demands
Completely understand financial position when conducting business and operations planning at all times. Facilitate reconciliation throughout period of development. In timely manner, determine shortages, gaps and coverage by customer plans
Strong interviewing skills to interview potential candidates for open/vacant positions
Ability to adapt and support the organization through times of change. Ability to clearly build and articulate a business case to influence the organization
Strong ability to implement strategies from K-C VP Grocery West and collaborate with Brand Sales Strategies and Business Unit groups
Ability to clearly communicate orally and in writing to individuals and groups, with consistent engagement in person with Directors and Category Managers
Ability to analyze data and determine business gaps
Ability to proficiently use and perform key functions of Microsoft Excel software program
Provide superior customer service
Keep team leader informed on status of plans and programs, changing conditions, requirements of marketplace, competitive activity, issues and accomplishments that may affect sales results
Accurately, clearly, concisely and effectively communicate in prompt timely manner with various levels of workers

Customer Development Excellence Manager Resume Examples & Samples

Leads execution of CDE strategy and activities on a national level, and support in setting the CDE strategy
Support in setting and execution of the national sales team strategy and processes, pricing, negotiation strategy, and customer business plans
Implement training roadmaps for the sales team
Drive performance and execution (Target, KPI, Reporting, Action Plan)
Compliance (legal contracts, internal & external, legal training)
Local 3rd party contracts and negotiations
Local responsible for sales IT and system delivery
Development and optimization of sales tools
University Degree in Economics or applicable
In depth understanding of account management, customer management and how customers operate
2-3 work experience with systems, process and change management
Strong track record on execution
Experience with business strategy development and execution
To be a good team player and influencer 
Strong communication and people skills
Financial understanding and acumen
Fluent in Finnish and English
Preferably work experience as a Key Account Manager
Preferably Management experience / Team Lead experience
Preferably experience from globally owned companies
A good solution oriented mindset and ability to work independently

Customer Development Intern Resume Examples & Samples

Nielsen, and Market Track data pulling, RSI, coding and organizing
Customer item management
Weekly report tracking
Store retail audits
E-commerce coordination and maintenance

Unilever Future Leaders Programme Customer Development Belgium Resume Examples & Samples

First two months you’ll join our Field Force team, to learn our core business
Customer Management (Sales), where you will build relationships, analyse relevant data, own financial forecasting, agree a tailored business plan, or negotiate promotions
Category Management, where you will oversee a category of products, become an expert on the marketplace and our competitors, and advise customers on suitable ranges for their shoppers
The last 12 month rotation will take place in the MCO (local organisation) or in one of our hubs, during this rotation you will develop leadership skills and your readiness for a manager’s position will be tested

Director, Customer Development Resume Examples & Samples

Provide leadership to ensure Kimberly-Clark attracts, develops and retains best Talent, and fosters environment which motivates diverse teams. Also influence Talent to fully use capabilities in achieving desired superior business results, and to be recognized as role model leaders by customers
Provide customer development and business sector management with accurate and timely reports (e.g., expenses, exceptions and clearing of deductions and recommendations on sales, manpower, marketing initiatives, program effectiveness and competitive activity)
Strategically manage and monitor business plans to maximize top and bottom line growth and to achieve volumes, market shares, and profit/contribution objectives. Maintain development of long-term strategic plans with customers, incorporating integrated customer business planning principles, marketing initiatives to ensure continued growth and development of the business

Senior Manager, Customer Development Resume Examples & Samples

Trade Strategy Development and Execution
Leads the development and execution of superior business strategies within Retail Sales instilling a strong sense of ownership, organization, accountability and alignment within headquarter and field functions
Serves as the primary liaison between Retail field-based salespeople, Marketing and Medical Sales Force to establish and align Retail Sales channel strategies with MJN and brand strategies
Networks with Sr. Marketing, Retail Managers, USA colleagues and Industry best practices to develop and execute retail business strategies (incl. Category Management) and ensures effective two way communication
Proactively addresses issues related to Retail Sales operations such as hospital contract changes, theft, channel migration, competitive actions and Retailer needs around trade spending
Regularly updates and ensures that Retail Policies & Procedures supports the strategy for smooth execution of plans and programs
Contributes to pricing recommendations owned by Marketing
Alignment of Business Plans
Works directly with Associate Director, National Accounts to ensure business strategies and retail tactics are incorporated in the Key Account Planning (KAP) process
Develops and gains alignment with Marketing on strategies and programs for the Retail Channel to support the business priorities while keeping consumers at the centre of all discussions and decisions
Communicates and ensures implementation of Retail Brand strategies including promotional programs and budgets within the Retail Channel
Leads National Sales meetings together with the other commercial functions and creative agency ensuring agenda, programs, speakers, awards night, and workshops are well coordinated and aligned with the objectives
Customer Marketing / Category Management
Oversees development and implementation of Category Management process to ensure support for business priorities
Ensures that strategies are communicated and captured in the executional work related to Customer Marketing
Provides product allocation through customer understanding and business needs in coordination with supply chain and customer service
Leads connection between the retail director and retail senior managers to communicate changes, alignments (forecasts) and follow-up required
Provides Retail insight and recommendations during monthly SOP input and planning sessions
Builds Organizational Capabilities and Develops People
Develops, coaches and motivates individuals, recognizing level and task, while capitalizing on their strengths, skills and capabilities creating a depth, breadth and diversity of leadership at all levels
Reinforces MJN's approach to leadership development, encourages reward and recognition, is attentive to succession planning needs and effectively resolves difficult situations
5 years’ relevant experience in the consumer goods industry with a multi-national company
Proven understanding of business development drivers including consumer insights and merchandising principles
Understand Principles of trade marketing, category management & solutions-based selling
Experience in understanding to retail dynamics and responding to account specific needs and differences
Advanced to Expert level knowledge of MS Office (Excel, Word, PowerPoint)
Strong administrative & marketing /sales planning knowledge (i.e. Project management, A&P, pricing, and forecasting process understanding)

Customer Development Executive Resume Examples & Samples

Tertiary qualification in Business or Optometric related discipline (preferred)
Experience selling in a clinical setting
Familiarity and ability to interpret complex clinical informationSelling Consumer

Business Customer Development Analyst Resume Examples & Samples

Maintaining the internal process controls and financial oversight necessary to meet Customer Development’s tactical and strategic goals
Provides analytical interpretation of customer relationship process and its measures
Key resource for the identification of trends related to Customer Satisfaction, KPI performance and relationship management
Provides an interface Operations Services in the coordination of account activities related to startup, KPI measurement, customer satisfaction and value quantification

Customer Development Internship Resume Examples & Samples

Student of Computer Science, IT, or relevant
Bulgaria native, English fluent
Deep understanding of OOP concepts and ideas
Excellent knowledge of Java SE, including multithreading, data structures, algorithms, serialization, etc
Knowledge of client-server technologies – sockets/networking, HTTP and Web
Experience with source-control systems – Git, Perforce or similar
Experience with build infrastructures and tools – Maven or similar
Knowledge of Java EE or additional programming languages is an advantage
Knowledge of front-end/UI technologies is an advantage
Willingness and ability to learn new things – together with mentors and individually
A positive attitude is a great advantage

Executive Customer Development Resume Examples & Samples

Authorize and grant amount of marker authorization limits to qualifying customers
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Comply with Title 31 and attend all necessary training sessions
Perform other job related duties as requested
At least 7 years of leadership experience in the casino marketing industry
Able to lead and mentor a team

Director Customer Development Resume Examples & Samples

Determine and evaluate customers’ casino activity to provide corresponding incentives and authorize or approve medium amount of allowance (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts)
Demonstrate a player development skillset by engaging new and inactive customers
Makes critical business decisions regarding customer credit lines, allowances, and comps while managing customers to a profitable level
Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate qualified in-house casino customers
Assist in overseeing special event functions when appropriate to promote marketing strategy and greet customers
Attends quarterly Receivable Meetings to provide updates to the Corporate Finance group
Assists in overseeing all customer disputes and complaints are resolved to the satisfaction of the customer and the company
Increase in travel to meet existing customers
Comply with all laws, Title 31 and attend all mandatory compliance and training sessions
Performs other job related duties as assigned
May supervise others, oversee a department/regional office or have indirect authority on employees
Minimum of seven (7) years of leadership experience within casino marketing

Uflp Graduate Customer Development Resume Examples & Samples

Graduate in Master Degree (not longer than 12 months after graduation) or student of last year
Fluently communicating in English
Having first job experience (e.g. gained during internships)
Having high level of analytical skills
Customer and consumer oriented
Enthusiastic and creative
Passion for growth
Ready to start their journey in the beginning of September 2017

Customer Development Director Resume Examples & Samples

Development of team members in the areas of category management, consumer insights, financial acumen , functional collaboration and strategic business planning
Achieve annual Adjusted Gross Margin targets by implementing a comprehensive price / package plan
Achieve annual Revenue plan by meeting annual dead net targets and accelerating strategic plans
Execute key marketing pillar initiatives including brand / package launches to meet annual volume objectives. Devise ways to maximize local volume driving initiatives
Drive for positive Market share gains vs. key competitor

Customer Development Director Resume Examples & Samples

Create a roadmap with the customer that delivers success and alignment ultimately achieving Profit, Margin, Sales and Share goals
Work with CCBCC Leadership and the KO system where customers cross territories to build long-term value and mutually beneficial results, creating System alignment to create value with our customers
Influence other KO Bottlers to drive synergies where geographies/strategies cross
Sell in New Items launches and ensure the right products are implemented within the right accounts
Deliver 95% speed to market by selling/distribution/execution of new items/programs
Develop and deliver productive Chain Marketing Agreements, gaining agreement of CCR, Mainstream Bottlers and Customer
Track execution and ensure new product launches are 100% executed utilizing Margin Minder, SFA and RED surveys

Customer Development Associate Resume Examples & Samples

Lead Customer Supply Chain programs (in conjunction with Sales) that deliver volume and accelerated top line growth
Drives supply chain solutions through leadership programs that improve performance to Customers, such as Joint Business Planning, Operations Review, Co-Managed Inventory (CMI) / Vendor Managed Inventory (VMI) and other Supply Chain efficiencies with the objective of increasing Case Fill Rate (CFR) and lower waste
Performs Distributor Operations Call, thrust is to build Territory Distributor Capability in the area of Supply Chain
Focuses on providing value adding service for an efficient Distributor Management
Graduate of any business course (Business Administration or Business Management)
Degree or certificate in Supply Chain Management is preferred
Minimum of 5 years relevant experience in Order-to-Cash (OTC) cycle and Customer Management related functions
Knowledge in computer operating systems such as SAP, JDE, AS400 query, Microsoft Business Software and proficiency in excel
Experience in FMCG is preferred
Knowledge in Co-Managed Inventory (CMI) / Vendor Managed Inventory (VMI) and Inventory Movement (system & physical)

Uflp Graduate Customer Development Resume Examples & Samples

Strong Leadership Skills
GPA = 3.00
Open for: Fresh Graduates from all major

Customer Development Specialist Resume Examples & Samples

Partner with Walmart to grow sales, profitability, share improve forecasting by using Colgate’s internal tools
Manage Colgate’s JBP for your brands, including touchbases with your buyer/s
Lead development of long lead, joint, and "win-win" business plans including innovation covering sales, volume, and profitability, and incorporating customers objectives and strategy
Conduct re-evaluation of 5P activities using what-if analysis, and draw upon other team resources (e.g. input from Finance Manager/Supply Chain Manager)
Develop action plans to close customer gaps
Identify ongoing profitability implications of customer plans for customers, and share insights/solutions with customers
Identify causes of 5P activities performance, both internal and external, to Colgate for Plan Optimization
Develop and pre-evaluate corrective action plans for 5P activities; seek approval and execute as required
Own all elements of the CBP plan, manage 5Ps, forecasting and planning from beginning to end internally and externally
Understand Shopper Trends by working with Shopper Insights/research/data to help with ideation for growth while delivering Strategic 5P Insight-based recommendations for Walmart and Colgate on Colgate Home Care Products
Develop Selling stories that bring to life key brand strategies and engage the key shoppers
Activate Insight based Shopper Programs, including engaging with 3rd party providers and agency partners on scope of work, development, creation and execution as well as negotiation on cost of elements
Plan Go-To- Market Strategies for New Items based on marketing objectives and provided budget that will deliver/exceed sales and share objectives using multiple tactics and touchpoints
Be assertive and diligent in monitoring execution of strategies and be quick to course correct both internally and with 3rd party agencies, if required
Ensure Pre and post-evaluation ROI/ROO of all key shopper executions (results vs. objective, implementation accuracy etc), supporting with qualitative commentary, communicating results to the commercial team, and using the results of promotion evaluations to refine customer tactics
Manage display and special pack process from creation to execution with the customer

Customer Development Specialist Resume Examples & Samples

BS/BA in related discipline, as applicable to role
Minimum of 3 years experience in customer facing role
Experience in project management a plus
Successful track record of meeting and exceeding goals
Must have excellent organizational, time management, and customer service skills
Proficient with MS Office tools
Strong communication and collaborative skills
Ability to succeed both independently or in a team environment
Demonstrate ability to comprehend customer’s business and education objectives
Must have excellent organizational, time management, customer service, communication and problem-solving skills with the ability to work accurately and meet deadlines with frequent interruptions
Must have experience in working with Customized Education Plans (CEPs) and rebooks
Must have ability to identify and articulate Education Services’ portfolio to meet customer needs in a style that elicits customer confidence and build rapport
Become fully proficient with tools provided for information (MS Office, Internet, Intranet, SAP etc.…)
Use clinical and Siemens knowledge in modalities to work with appropriate Siemens and customer staff
Enhance computer skills for accurate metric reporting
#LI-MM1

Senior Customer Development Analyst Resume Examples & Samples

Independently translate analysis into actionable strategies and tactics by making recommendations on the product assortment, planogram design, display, key insights, and/or promotions in order to enhance sales
Build on and incorporate contextual understanding to increase their knowledge base of the selling story
Independently compile and present recommendations to decision makers
Participate in special projects as assigned by the supervisor
Organize, analyze, and draw conclusions from a variety of syndicated data sources such as Nielsen, Retail Link, and Household Panel data to independently discern trends and provide insights-based recommendations
Conduct store level promotional analysis in order to optimize promotional/feature mix and drive the maximum sales lift
Optimize SKU assortment by providing shopper, category, brand, and/or customer insights to support a particular strategy or recommendations for customers
Provide thought leadership and appropriate insights and analytics as needed to enhance sales results during strategic customer collaborative projects
Supports the Customer Development Managers and the Business Development team during the strategic collaborative project when needed
Provide analytic support to other internal partners, such as brand and sales strategy, by providing POS updates, line reviews, promotional reviews, and ad hoc special projects based on the need for in-depth analysis of data or other analytics services
Develop, utilize, and share best practices to enhance functional efficiency and accuracy of findings and recommendations
Support efforts to develop and enhance customer relationships
Comply with company policy and procedures at all times
Minimum 3 years prior experience in customer sales, category management/insights, shopper insights, business/sales analytics, or brand analytics in a consumer products environment required
Prior experience with AC Nielsen or IRI is required
Customer POS system (i.e., Retail Link) and Nielsen Household Panel is strongly preferred
Experience working with Walmart preferred
Experience working with baby, oral care, or first aid categories preferred
Strong computer skills, including MS Office Suite applications, database information sources and web applications
Some knowledge of statistical methods desirable
Up to 10% travel required and will be based in Bentonville/Rogers, AR.4655170313

Senior.team Leader, Customer Development Resume Examples & Samples

Support teams in development and implementation of effective sales merchandising plans, utilizing customer and market data, business planner and KPIs to maximize contribution to achieve volume, distribution and supply chain objectives
Develop and maintain sustainable business relationships with key customers. Understand roles in customer strategy and decision making processes. Establish and develop contacts with customer executives and appropriate K-C personnel, including Marketing Directors
Ability to build various levels of strong ongoing customer and organizational relationships, including Customer Vice Presidents
Reduce and prevent price and promotion deductions through understanding of customer policies and procedures. Facilitate elimination of causes for particular deductions
Practice and promote safe work habits and operations of company equipment

Wmt Dir Customer Development Resume Examples & Samples

Responsible for attracting, developing and aligning a high-performing team of Customer Business Managers and consistently evaluating performance and potential
Leads the development and maintenance of strong relationships with customers in the Walmart and Sam’s Club market, including a complete understanding of their goals and objectives
Provides competitive insights to evolve CROSSMARK’s business, identifying service gaps, new offerings as a company, innovative solutions to current client and retail problems, and broad thought leadership to drive growth
Responsible for ongoing client team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of client’s business plan
Understands CROSSMARK profitability and performance metrics; provides recommendations on resources, efficiencies, and champions efforts to improve results
Accountable for the execution of strategic plans for all Client’s brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management
Leads the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions
Apply business planning, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the client and across positions internally
Lead the development of targeted plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge
Sells additional services to clients and retailers through insights, analysis, marketplace knowledge and a thorough understanding of item / brand / category performance
Continually grow knowledge of the industry, market, client and customers to most effectively sell our services
Understand customer needs and proactively provide updates, project results, insights, reporting, and additional knowledge to grow the relationship

Customer Development Analyst Resume Examples & Samples

Serve as the communication link between the customer and the HBI internal team – sales team, customer development managers, retail planning, field services, customer operations, customer service, finance, marketing, and other cross functional areas – on program execution
Exhibit an in-depth knowledge of and tap into multiple data sources and perform analysis, including sales, inventory levels, productivity, service level reporting, sell-thru and other key financial metrics
Assist the sales team management in identifying business building opportunities, sales trends, micro and macro-marketing opportunities, etc
Develop and present recommendations to the HBI team and merchant teams that highlight opportunities and issues, including comprehensive action plans to address
Collaborate with sales director to create, monitor and manage joint business plans
Obtain, analyze, interpret, and disseminate key information to identify and resolve shipping problems by HBI distribution facilities resulting in improved inventory flow
Identify key opportunities for logistical improvement at both account and HBI distribution centers
Bachelor’s degree or 6+ years business/analytical experience in lieu of degree
2-4 years prior sales support, sales analysis or related experience
Demonstrated effectiveness in management of multiple projects simultaneously
Exceptional organizational, analytical, oral and written communication skills
Results oriented
Advanced skills in Excel and Access

Senior Director Customer Development, Target Resume Examples & Samples

Leads the strategy development of the Customer Business Planning Process
Leads the Target customer team’s efforts across multiple business units to achieve forecast, profitability and strategic plan
Sets strategy and objectives to achieve departmental goals
Develops annual sales plan in support of organizational strategy and objectives
Direct implementation and execution of sales policies and practices
Talent and performance management of the customer team, while developing high performing leaders to meet succession planning requirements for the future
Develop a strategic plan with Target that outlines a three year growth plan
Recommend and establish sales strategies for improvement based on market research and competitor analysis
Balance delivery of short and long term results
Drive strategic alignment between top level decision-makers at Target, and within J&J, while recognizing the national impact of strategies implemented
Build relationships with and grow and leverage internal resources to benefit Target and J&J
Direct sales department in attainment of targets and objectives
Implement approved sales and distribution strategies
Must possess a minimum of a four year bachelor’s degree
Minimum of 12 years prior experience in the Consumer Products industry in a sales, sales strategy, or category management capacity with comprehensive knowledge of brand strategies, competitive products and channels is required
Minimum of 6 years of people management experience required
Leadership experience across Sales, Trade Marketing, Category Management and Sales Operations preferred
Experience with financial business models and budgets; P&L management required
Proven track record of developing high-performing, multi-functional teams required
Big customer experience required
Prior experience selling to Target preferred
Experience in finance, operations, marketing, and global marketplace intelligence is strongly preferred
This role will be located in Minneapolis, Minnesota and require up to 25% travel.5705170322

Customer Development Analyst Resume Examples & Samples

Serve as the communication link between the customer and the HBI internal team including sales, retail planning, customer operations, marketing, customer service, and other cross-functional areas on program execution
Coordinate the information flow on item setups and assortment setups between the HBI team and the Target merchant teams including the buyers, the MP team and the merchandise specialists
Facilitate coordination of Target.com item selection, pricing, images, copy, and item setups to insure alignment between the store and Target.com assortments
Coordinate all setup actions with DTC team required for DVS items for Target.com and trouble-shoot issues that could impact both sales and the guest experience
Collaborate with the sales leads to prepare for Line Review meetings including product content, samples and meeting presentations
Conduct follow-up meetings with sales leads after Line Review meetings to insure all next steps and details are captured, prioritized and clear owners established, in order to facilitate flawless execution on new programs, promotions, or other initiatives
Establish an in-depth knowledge of Target’s data sources and perform analysis including sales, inventory, productivity, etc to identify business building opportunities
4 year college degree
2-4 years related sales support, sales analytic or related experience
Exceptional organizational, problem-solving and communication (oral and written) skills
Strong analytical, computer skills, and results oriented

CMI Business Partner Country & Customer Development Resume Examples & Samples

Identify Country/Cross-Channel Growth Insights & Opportunities that lead to transformational actions, by embedding learnings on: Country trends and opportunities, micro marketing initiatives; and de-averaging opportunities into Channel & Geography, Perfect Cities, Citiscape
Identify & land Distribution Opportunities – COTC growth opportunity identification, Good 2 Great Distribution
Identify Market /Cross Category Insights in order to grow consumption , through influence at the shopper touch point
Identify Pricing & Promotion insights that lead to profitable growth – embedding of Net Revenue Management across the business, Good 2 Great Promotions & Promotions optimisation etc
Institutionalize Market Insights & analytics for performance delivery: Market Insight analysis for Chairman/CD teams; and Embedding MMM analytics by on leveraging Athena, Itrack – CMI lead, Knowledge leverage
Managing & leveraging Nielsen RMS, KWP, MB BGS, relationship, on a ONE Unilever basis (Systems integration, cross category insights, leveraging agency talent deployment)
Think strategically – ability to design, develop and land country and cross-category level work
Has strong business acumen skills and entrepreneurial drive
A positive attitude and can-do outlook
Experience of working with continuous research data - retail tracking, consumer panel and tracking data is essential

Unilever Future Leaders Programme Customer Development Resume Examples & Samples

First two months you’ll join our Field Sales team, to learn our core business
Your rotations could be based at different business units across Europe, and you will need to be flexible about where you are based during your time on the scheme
Support and empowerment: We'll support you every step of the way to senior management but much of your progress will be up to you. You'll need to be focused and ambitious to get where you want, finding opportunities and taking responsibility for your own development
Professional training: In the first and second year, you’ll be having three weeks of some of the best Customer Development training around through the Unilever Customer Development Foundation Course. After the first year, a wide range of internal and external training programmes are available to develop both your skills and competencies as you progress your career
We have an established tradition of developing our own purpose driven leaders and encourage innovative thinking. Future focused feedback and challenging goals drives innovation and ambition within a performance culture and an inclusive and informal environment. We will push you to achieve your potential and make a big business impact where you learn from the best. Firsthand experience – it’s the fastest way to learn

Customer Development Director Resume Examples & Samples

Develop programs to drive profitable volume growth for both CCBCC and customer
Develop strong working relations with key buying influences within the account
Communicate program details, issues, best practices throughout CCBCC operations, bottler system and Customer headquarters
Spend quality time in the field to solicit input, understand issues and opportunities, and train/explain programs to sales operations
Ensure all administrative needs are completed in order to enable timely program implementation and maximum effectiveness
Review four times annually with CCBCC senior management
Management and supervision of direct report category analyst
Ensure C-pact parameters are defined and loaded, manage Bottler Budget in relation to key client
Provide leadership and decision-making for KO system
Develop effective relationships with internal CCBCC Departments including PRGM, MUVP’s Sales Operations, Marketing, Accounting, Demand Planning, Distribution and other Customer Management Directors and Teams

Customer Development Specialist Resume Examples & Samples

Active trade development, as necessary, to penetrate the market place
Direct and translate brand strategies into maximum sales results, market share, and financial return
Develop necessary Customer Marketing strategies, inclusive of consumer insights, to yield go to market bundles required to pursue new retail environments
Effective management of all budgets
Influence the customer(s) to grow sales, improve service and identify supply chain efficiencies by utilizing new techniques, tools, and information systems
Manage relationships between Colgate and assigned key accounts to ensure maximum profitability and to build growth
Work in concert with broker partners, at assigned accounts, to ensure efficiencies and manage information flow to third party retail team
Lead development of long lead, joint, "win-win" business plans (baseline and promotions) covering sales, volume, and profitability at PPG/SKU level, and incorporating customers' objectives and strategy
Conduct rigorous re-evaluation of 5P activities using what-if analysis, and draw upon other team resources (e.g. input from Finance Manager/Supply Chain Manager)
Rigorous ownership in conjunction with CDM of monthly discipline process, management of Business Plans, P&L, spending, and consumption plans / forecasts
Financial management, including post-audit process management
Develop action plans to close customer gaps and seek approval from Customer Development Team Leader/consensus meeting
Identify ongoing profitability implications of customer plans for customers, and share insights/ solutions with customers (when desirable)
Work closely with CPFR team on forecasting, inventory management for baseline and incremental promotions
Lead development of action plans to close customer gaps and seek approval from Customer Development Team Leader/ consensus meeting
Monitor compliance of 5P activity execution against established agreements/objectives and track interim performance of 5P activities to identify shortfalls/potential upsides against established objectives
Collect information on the external environment (e.g. competitor activity) during the promotion period
Conduct post evaluation analysis based on activity details and compare results with pre-evaluation analysis, reconcile any potential differences. Conduct post return on investment analysis; Identify insights from post evaluation analyses and incorporate learning into future customer/Retail Environment strategy
Develop strategies and action plans around ECommerce growth and integration with Digital Marketing initiatives

Mgr., Customer Development Resume Examples & Samples

5-7 years related experience in Brand Marketing, Sales and/or Shopper Marketing, preferably in CPG industry with relevant experience in project management, manufacturing practices, and dealing with internal and external resources
Proficiency in MS Office, including Outlook, Word, and Excel, spreadsheets, pivot tables, presentations is required
Prior experience working with IRI/Nielsen syndicated and panel data required
Prior experience working directly with accounts (acct calls & presentation) preferred
Must possess project management skills to manage internal and external resources
Must have the ability to handle multiple tasks and priorities simultaneously
Must be self-motivated with strong leadership and communication skills
Strong organizational skills and database proficiency are required
Must have strong analytical skills
Ability to work under tight deadlines, manage multiple tasks and to respond quickly and effectively to constant changes in project priorities is required
This person must work well in a team environment and have a demonstrated ability to operate at all levels within a retail organization

Customer Development Executive Resume Examples & Samples

Business Partnering: Business partner sales managers to ensure we work together to manage their accounts’ ledger and debt. Ensure effective communication and linkage to improve results
Trade Invoice Payment: Responsible for the timely payment of customer invoices in line with company procedure to ensure that we minimise outstanding deductions on the ledger and post to trade accruals accurately to reflect current liability
Trade Spend Management:Regular reviews with commercial and finance teams to ensure timely closure and release of funds through recycling, or recognition of additional liability through manual accruals. Track trade deal balances in SAP
Planning and Pricing Execs. Facilitate timely activation of deals to ensure pricing invoice accuracy targets are met
Ledger Management: Responsible for managing a clean reconciled ledger for respective accounts
Customer Service Mind-set: Point of contact to provide support to key internal contacts, 3rd parties and customers in respect of timely query resolution
Audit & Control: Responsible for, accurate and complete, record retention in line with company policy. Ensure SOX controls of proof of performance and price change backup are met. Ensure audit evidence exists to support promotional authorisation and invoice payment
Continuous Improvement: Contribute towards a continuous improvement mind-set to improve process and ways of working
Good knowledge of Sap/ Microsoft Excel
Knowledge of Customers/Categories
Ability to prioritise in a pressurised environment
Excellent written and interpersonal Communication Skills
Ability to analyse, interpret and act on data e.g. pricing
Strong attention to detail and organisation skills
Ability to work with large volume of data
Ability to relate to Customers and Internal Business partners
Administration Experience
Experience working with customers/categories
Ability to manage multiple stakeholders to build links with various functions

Customer Development Account Manager Toys R Resume Examples & Samples

Primary ownership of promotional planning, execution, tracking and promotional effectiveness analysis
Promotional program execution and maintenance (instore and online) in partnership with the Sr. Manager. Activities include promotional calendar maintenance, coordination with customer points of contact on all feature item information (including ad copy, samples and account system inputs) as well as pre and post Promotional Effectiveness
Girls Segment – account management; accountable for end to end development and execution of an annual business plan to include all elements of Sales Fundamentals; distribution, pricing, shelving, merchandising. This also includes internal processes of planning, forecasting and reconciliation
Accountable for DOTCOM business management including providing content, site improvements and promotional recommendations to drive on line growth for LEGO
Support the development of customer business plans in coordination with the account team with focus on the team as well as direct contacts with the account
Supports the account team with requests for customer information from internal stakeholders that go beyond the routine weekly reporting process handled by business intelligence (BI)

Senior Demand Manager Customer Development Resume Examples & Samples

Customer Development (CDV) and its extensive range of innovative options and upgrades help customers to maximize the potential of their installed base and extend its life. This helps our customers to stay competitive and to introduce new services capable of delivering increased sales revenues without necessarily having to invest in new systems
Your role as Senior Demand Manager will involve you, in your capacity as Business Administrator in the management of specific requirements for the sales tool SHAREVILLE and SAP, the monitoring and reporting of relevant indicators and access management for employees of CDV
You will provide conceptual design and methodological support for the gathering, analysis and provision of relevant data from the health systems for internal and external decision-making processes
You will analyze and define requirements and design and develop solutions to simplify collaboration with Siemens Healthcare for our customers and make the added value to be gained from their business relationships with Siemens Healthcare more tangible for customers
You will have responsibility for IT project budgets and outcomes and will select internal and external service providers
You will cultivate relationships with business managers, management, IT and other stakeholders. You will be assisted in this by the collaborative efforts of the global CDV team, for example through the preparation and provision of a collaboration platform based on SharePoint
You will prepare decision models, instigate decisions on project milestones in relevant internal bodies, monitor implementation and track the outcomes
You have a university degree in information technology for business, information technology for media or a similar discipline
You have many years of experience in the healthcare sector or in IT, preferably in product management, project management, requirements management or consulting
Ideally you are familiar with the Siemens Healthineers tool SHARE (Siebel, Oracle Sales Cloud) and CPQ
You are open to a role that involves international travel (up to 20%)
You are fluent in English and preferably also in German or other languages
You have outstanding analytical and conceptual design skills and are an excellent communicator and presenter. You also work effectively in teams, know how to be decisive, show initiative and have a creative and customer-oriented approach driven by results

Customer Development Resume Examples & Samples

Own and manage the branch counter reset process
Participate in all aspects of the counter remodels/resets
Coordinate across all functions to ensure a successful project
Hire and train support team (2-3 Directs)
Implement the corporate merchandising plan
Implement the corporate marketing plan
Train and develop field management and personnel
Coordinate with counterparts and share resources as necessary
Provide detailed reporting with respects to project timelines and completion
Ensure consistent execution of the counter marketing plan post reset
Drive merchandising efforts, SKU expansion, training and same-day sales efforts across their branch portfolio
Other duties to be added as appropriate
Demonstrated Leader & Influencer
Passion for Customer Service
Energizer
Multi-tasker
Hands-On
Effective team builder/team member
Clear and concise verbal and written communications
Ability to travel overnight
Prior Branch or Counter leadership experience

Customer Development Director Resume Examples & Samples

Partner with Drug NRS to Develop and implement strategic CCBCC direction with the customer. Deliver financial and market share goals, as well as KO, Bottling system and CCBCC strategic initiatives
Lead collaboration and coordination of bottler community within geography. Develop, train, support and communicate with Field operations to ensure first in class execution
Drive positive, collaborative relationships at a senior level as well as colleagues with Large Store customers, ultimately creating opportunities that drive revenue and dead net gross profit (DNGP)

Senior Customer Development Executive Resume Examples & Samples

Candidates must have a strong background and knowledge of strategic account management
Must have the ability to identify customer need and translate customer need into solution requirements
Excellent written, oral and presentation skills
Ability to effectively plan and possess strong analytical skills
Ability to partner, influence and negotiate
Ability to team effectively at all levels of IMRM and customer personnel (to include C-level) on a wide range of topics and issues
Individual must have 3 years minimum successful experience in a “customer-facing”, service and sales oriented position
Proven experience building internal and external customer relationships, navigating across an organization and growing current customer business base through internal partnerships
This role requires a deep understanding of IM’s services, programs, workflows, systems and processes across all lines of business and an understanding of the procedures of other departments
To exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

Customer Development Engineer Resume Examples & Samples

Provide technical support and maintain technical relationships with existing and prospective customers for safe and efficient product usage to support business development objectives
Generate and execute development sales calls jointly with sales force
Draft inputs to fact sheets and MarCom materials
Product performance and product quality trouble shooting and resolution support
Participate and lead internal end-use sector teams to build and maintain market, end-use, and competitor knowledge as well as global customer alignment
Contribute as a member or lead of regional or global teams, typically in a virtual environment
Develop presentations on the advantages of EM Polymer products vs. competitors and deliver the training to internal MFR personnel and external business parties (customers, auto OEMs, etc.) on value selling, product and technology
Prepare and deliver technical paper / presentations for trade fair/conference and customers seminars
Translate customer/market needs into new product development opportunities and support customer validation activities
Develop and maintain relationships with suppliers of equipment and additives used by customers in processing our resins
Participate in Safety Programs on site and support customers in identifying and improving their procedures for use of EM Polymer products
Identify and pursue opportunities generated from cross functional market development teams
Education background: Bachelor, Master, PhD in Chemical Engineering, Material Science

Customer Development Intern Resume Examples & Samples

We are seeking a dedicated student currently pursuing a BA/BS degree
Experience with Salesforce CRM and Microsoft Office (Outlook, Excel, Word, PPT)
A drive for innovation and desire to always keep improving
Prior Sales experience or comfort dealing directly with customers
Superior organization skills and extreme attention to detail
Unwavering positivity and professionalism

Customer Development Executive Resume Examples & Samples

Plan the routing to maximize time spent at POS
Check and act immediately on Out of Stock
Build excellent relationships at POS level
Check assortment and act on availability of our brands
Control FEFO & take necessary actions with responsible people at store level
Prospection based upon headquarters requests

100

Senior Team Lead, Customer Development Resume Examples & Samples

Create respectful environment among team members, and motivate improvement of individual and team contributions to achieve desired business results
Strategically organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations. Arrange meetings with customer executives
Ability to adapt and support the organization through times of change

101

Senior Customer Development Analyst Resume Examples & Samples

Serve as the communication link between the Sears Holdings/Military teams and the HBI internal cross-functional teams – sales, customer operations, customer service, finance, marketing/SBU’s, and other cross-functional areas for all business aspects
Exhibit a knowledge of the Sears Holding and Military data sources, e.g., Retail Link. Perform reporting and analysis including sales, inventory, productivity, etc. to identify business building opportunities
Partner in development and presentation of sales opportunities (both internal and external) to achieve results consistent with volume and profit objectives
Troubleshoot issues/opportunities to ensure successful execution of programs and completion of objectives
The scope of the position includes product set-ups, market analysis, account sales analysis, understanding of all sales and marketing programs

102

Customer Development Analyst Resume Examples & Samples

Perform in-depth data and marketplace analyses to support the customer development organization in identifying key business opportunities, and ultimately developing and delivering those recommendations in support of achieving goals – both for Johnson & Johnson, as well as with our business partners
Assemble and provide market and competitive data to track business results, to monitor productivity, support new product launches, assess category, customer or shopper trends, and develops recommendations based on the analysis
Assess and draw conclusions from shipment, POS, customer, competitive and syndicated business data to identify trends, gaps, competitive threats, ideal assortment SKUs, and sales opportunities
Translate and create recommendations from these findings, including developing planograms, promotional recommendations and reports for various purposes
Provide insights and analytics to others for the development of display, promotional materials, product assortment, or packaging to support our strategies or recommendations for customers
A minimum of a 4-yr degree required
CPG experience is strongly preferred
Experience with Nielsen and/or IRI strongly preferred
Up to 20% travel required.2326170529

103

Executive Administrator Customer Development Resume Examples & Samples

Provide executive assistance support to the Head of Sales as well as support the Senior Sales Leadership Team
Manage the Head of Sales calendar; providing prompt response to meeting requests, highlighting urgent issues. Additionally, manage the Senior Sales Leadership Team members’ calendars as needed
Set up regular monthly meetings at the beginning of the year based on MBP calendar
Organize and book travel arrangement for Head of Sales, also book travel for Senior Sales Leadership Team as needed
Co-ordinate annual sales meeting, offsite meetings and other large-scale internal meetings (e.g. Town Halls)
Track and follow up with Head of Sales and Senior Sales Leadership Team on projects due dates. Compile and coordinate presentation materials for the team and ensure timely delivery of all aspects
Work closely with CEO office, all business units and departments to ensure external and internal requests are fulfilled satisfactorily and quickly
Act as the Time Administrator and keep track of all team absences
Prepare expense reports for Head of Sales as well as review team expense reports submitted for approval
Purchase-card holder for Customer Development; reconcile and reallocate expenses on a monthly basis
Create Purchase Requests, follow-up on PO’s & invoices in coordination with procurement and finance
Prepare monthly Safety Observation Report for Senior Sales Leadership Team to review
Manage awards tracking system and report to HR – i.e. Keith Conklin Sales Excellence Award, individual team awards, Swaggers award
Answer customer and consumer calls that come in to the Head of Sales office; forward the information appropriately, follow-up and respond to the callers in a timely manner
Assist with setting up new team members (request for laptop, access request, etc.)
Coordinate Kids Help Phone Walk activities & Kids Help Phone Golf Tournament for Customer Development Team
Assist with other projects or administrative activities as required
Post-secondary education, preferable in Business Administration or equivalent combination of education and experience
10+ years of experience including 3 to 5 years at Executive Assistant level in a busy/fast paced commercial environment
Positive can-do disposition and strong initiative
Professional attitude, committed to achieve superior customer service with sensitivity to confidential information
Demonstrated ability to manage deadlines and multi-task effectively
Strong project management skills and the ability to follow through to completion
Must be interested in learning and understanding the business issues in order to maximize personal effectiveness
Excellent computer skills, specifically Power Point, Excel and Outlook. SAP would be an asset

104

Senior Team Leader, Customer Development Resume Examples & Samples

Understand marketing place dynamics in class trade customer strategies
Strong ability to implement strategies from K-C Director of Sales and collaborate with Sales Strategies and Brand groups
Ability to precisely and proficiently conduct business and data analyses with data driven recommendations for improvements and advancements
Ability to create and deliver persuasive professional PowerPoint Sales presentations to communicate data driven insights recommendations for improvements and advancements
Perform analyses and design strategic business presentations tailored to achieve realistic customer performance, and support K-C's Integrated Business Planning Process. Analyze and interpret customer trends. Facilitate incorporation of business strategies and tactics
Accurately develop sales and budget forecasts to ensure efficient planning
Serve as coach and contribute to achievement of business and personal objectives by seeking and responding to performance and developmental feedback. Initiate personal development activities to enhance functional effectiveness. Incorporate activities and events with operating practices

105

Mgr., Customer Development Resume Examples & Samples

Work collaboratively with Brand Marketing, Trade Marketing, and Revenue Growth Management teams to develop and deliver channel plan roadmap to Field Sales, inclusive of merchandising best practices, distribution directives, and Brand innovation
Work cross-functionally to define a go-to-market plan, create presentations and assist with sell-in and tracking as necessary
Track and ensure compliance with channel strategies at a customer level
Spearhead the development and delivery of New Item presentations to Field Sales teams
Identify key brand growth opportunities by customer based on Brand Marketing objectives
Own new item execution at shelf, inclusive of sell-in kits, distribution strategy, and progress tracking

106

Customer Development Specialist Resume Examples & Samples

Own the eCommerce P&L & deliver on all KPIs including Net Sales, GTN, Profit, Market Share, Consumption, ROI & executional excellence
Partner with Walmart.com & Jet.com to grow sales, profitability, share & improve forecasting by using Colgate’s internal tools
Work with Walmart.com & Jet.com's supply chain teams to ensure our products are always in stock
Be the leader in online engagement with our shoppers, optimizing search, content & shopper marketing activites
Utilize tools such as Clavis to identify & implement opportunities
Be the expert in Prodigi to ensure all content is up to date and best in class
Manage all elements of Colgate’s JBP for your brands, including touch bases with your buyer/s
Manage portfolio, product set-up, new item planning, promotion planning, forecasting volumes, inventory management, and creative content and implement promotion & marketing activities for each customer
Work cross functionally with other team members to ensure alignment of strategy across categories and brands
Identify causes of 5P activities performance, both internal and external, and participate in the monthly discipline process
Own all elements of the CBP plan, manage 5Ps, forecasting and planning from beginning to end internally & externally
Be the Champion of eCommerce within Colgate’s Walmart Team

107

Director, Global Customer Development Resume Examples & Samples

Driving the strategy and execution against the Win Where Shopper Shops company strategy and enabler of Go To Market Activation model
Being the custodian for Global Sales on best practice sharing of customer engagement & execution from within the sales organization
Ensuring customer planning & tactics are based on shopper-led insights
Building global playbooks/toolkits to enhance capabilities across regions
Clearly identifying metrics and measurement to track success
Keeping abreast of the changing customer landscape and ensuring capabilities stay ahead of needs
Defining account planning process in conjunction with each region that follows a global framework
Deciphering inputs from internal contacts (category, shopper, customer), timeline/stage-gates, financial discipline (trade ROI)
Capability building (enabling teams to move from transactional to joint equity building & value creation)
Driving, sharing & re-application of Shopper Marketing best practice & execution through
Building networks & opportunities across the regions
Maintaining an updated web portal/SharePoint site
Building and sharing best practice for reapplication and standardization across the globe
Facilitating the forum for global customers’ teams as it relates to cross-regional engagement that include contracts & global agreements; enabling the dialogue between regions
Extensive experience in customer leadership
Aptitude and eagerness for continuous learning
Strong leadership experience
Ability to collaborate and work across functions and different cultures
Passion to grow the organization’s sales capabilities
Demonstrated ability to influence and collaborate across these boundaries especially with people who are not direct reports
Understanding of and proven ability to tell a story using Syndicated Data and Analytics (IRI, Nielsen)

108

Senior Customer Development Analyst Resume Examples & Samples

Organize, analyze, and draw conclusions from a variety of syndicated data sources such as Nielsen, IRI, customer POS, and loyalty data to independently discern trends and provide insights-based recommendations
Optimization of SKU assortment by providing shopper, category, brand and/or customer insights to support a strategy or recommendations for customers
Provide thought leadership and appropriate insights and analytics as needed to enhance sales results
Provide high quality, unbiased category management recommendations to customer retailers and field sales to enable them to increase share and customer spend
Proactively assemble and present insight findings and provide insights-driven recommendations
Design, plan, manage and enhance promotional plans, such as developing signage and messaging for assigned store(s)
Ensures that data utilized is accurately formed, reported and error-free when devising data sets through careful review and refinement prior to running analytical tests
A minimum of 3 years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights, or related field in a consumer products environment is required
Prior experience with syndicated data (Nielsen/IRI) is required
Prior grocery channel experience is preferred
Prior experience with the beauty category is preferred
JDA experience preferred
Ability to access, interpret and draw accurate conclusions from sales and customer data
Ability to create impactful presentations to explain recommendations and findings of analyses, resources, and studies
This role will be located in Skillman, NJ and 30% or more travel time will be required.3854170616

109

Senior Customer Development Executive Resume Examples & Samples

Responsible for final account profitability through price increases, leading negotiation processes and ensuring an acceptable on time outcome from a pricing, profitability, liability, operational, and SLA perspective for accounts
Responsible for identifying areas of opportunity, securing resources and driving sales process to assist in scoping and pricing for special projects within assigned accounts
Identifies and facilitates resolution of any customer issues that are roadblocks to customer satisfaction
Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue and ensure follow through until closure and complete customer satisfaction. Facilitate customer ad-hoc requests such as reports, audits, tours and analysis
Partner with internal contacts to get to AP contact to create awareness around outstanding payment and determine root cause of non- payment and partner with customer to resolve
Conduct analysis such as customer needs analysis, service or solution gap analysis, compliance assessments and customer issue trends. Identify risks and perform root cause analysis and lead action in directing internal and external teams in issue resolution/corrective actions
Communicate service suggestions to customer for the most advantageous services and provide insight as to business/industry trends that may be applicable
Facilitate account terminations including identifying reason for closure, defining possible solutions to customer issues to lead to retention, negotiating account closure procedures and prices(if retention efforts are not successful)
Industry Knowledge
Activity within industry associations in the Life Sciences vertical to increase IM awareness, through attending tradeshows, reviewing whitepapers and keep current within market trends

110

Customer Development Engineer Resume Examples & Samples

Provide technical support for safe and efficient product usage
Maintain close relationships with existing and prospective customers
Lead internal teams to build and maintain deep knowledge of market trends and to gain alignment with end-user requirements
Identify and pursue opportunities generated from internal market development teams
Analyze customer / market needs into new product development / business development opportunities
Develop and maintain relationships with suppliers of equipment and additives used by customers in processing resins

111

Senior Manager Customer Development Resume Examples & Samples

Manage online assortment by channel with focus on evaluating and optimizing offerings to drive sales and profitability
Must possess strong quantitative and analytical skills with exceptional reporting capabilities
Exhibits leadership and management skills, along with strong problem solving and communication abilities
Proven ability to take initiative and possess strong sense of urgency

112

SVP Customer Development Resume Examples & Samples

Minimum of fifteen (15) years of leadership experience in the casino marketing industry
High School diploma or equivalent is required
Proof of eligibility to work in the country located

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