Customer Quality Resume Samples
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Customer Quality Resume Samples
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NS
N Schroeder
Nick
Schroeder
713 Mitchell Falls
Los Angeles
CA
+1 (555) 666 9661
713 Mitchell Falls
Los Angeles
CA
Phone
p
+1 (555) 666 9661
Experience
Experience
Phoenix, AZ
Customer Quality Leader
Phoenix, AZ
Ullrich, Schuster and Denesik
Phoenix, AZ
Customer Quality Leader
- Creates strategic and operating plans for the site’s quality improvements
- Develop positive relationships as customers quality leaders to enhance overall business and Plant relationships
- Report customer performances for NPI, 0km and warranty for his customer
- Responsible for product quality assurance during the NPI process during PEP phases 5 to 8 (Phase exit 5-8,Design reviews, ERR, AFMEA)
- Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales
- Responsible for or assures the following functional quality activities
- Maintain a close contact with the customer/sales during the process of failure analysis investigation
Boston, MA
Senior Manager, CSS Customer Quality
Boston, MA
Jaskolski LLC
Boston, MA
Senior Manager, CSS Customer Quality
- Provides management direction, motivation, and support for department personnel. May supervisor other people leaders
- May be responsible for management of employees or contractors at remote work sites
- Maintains and continuously improves highly effective procedures for complaint processing and complaint investigation. Drives harmonization across the network
- Reviews and continuously leads efforts to improve the global complaint handling process
- Maintains dashboards and other reports of performance metrics
- Provides leadership to complaint handling staff to ensure complaint files are processed in a uniform and timely manner
- Measures key performance indicators to assess the health of the complaint investigation process
present
Philadelphia, PA
Senior Director, Customer Quality
Philadelphia, PA
Parker and Sons
present
Philadelphia, PA
Senior Director, Customer Quality
present
- Coordinate with Program Managers, Operations teams, and Design Managers on factory flows, change management, and alignment of same procedures for all BUs
- Interface with all Program Managers to insure development documents are being reviewed and fully followed
- Interface with Customer teams for all Skyworks BUs
- Recognition external to Skyworks as top authority among peers
- Recognition internal to Skyworks as top authority among peers
- Highly influential with BU, design, technology development, and factory teams to influence corporate strategy
- Interface with all CQEs at Skyworks to insure the RMAs are addressed on time
Education
Education
Bachelor’s Degree in Engineering Preferred
Bachelor’s Degree in Engineering Preferred
New York University
Bachelor’s Degree in Engineering Preferred
Skills
Skills
- Good knowledge of Ms-Office package, SAP
- Good knowledge of PPAP, MSA, 8D, FMEA, SPC, BIQ, Process Auditing procedures of European Automotive Industries
- Good knowledge of production processes and company/HTT procedures
- Good planning & organizing skills with experience of determining priorities, co-ordinating multiple activities meeting multiple timelines
- Cooperate with sales team to handle quality complaint
- Very Good problem solving skills,
- 3-5 years experience in Quality and/or Customer related expertise in automotive environment
- ISO/TS training and experience, Customer Specifics education
- Green Belt certified
- Specific Customer followed own language
15 Customer Quality resume templates
Read our complete resume writing guides
1
Customer Quality Administrator Resume Examples & Samples
- Collating quality reports and client questionnaires utilising Excel
- Taking inbound calls from internal and external customers and suppliers relating to quality issues
- Creating weekly, monthly and quarterly reports presenting data trends and highlighting where appropriate high risk
- Daily management of work flow into the department and managing the email traffic
- Developing key relationships with current suppliers to enhance customer experience
- Exceptional team player with great initiative
- Attention detail, keen eye for figures and statistics
- Happy working to deadlines and independently
2
Manager, Group Customer Quality Resume Examples & Samples
- This position identifies product quality issues that pertain to customer satisfaction
- This individual is then responsible for managing the process to analyze, quantify and report the issue to the quality groups for resolution
- This involves direct follow-up with all relevant parties in production, technical development, and quality to see the issue through closure and resolution
- Oversee data reporting and development of new reports for all departments within Group Customer Quality
- Distribute and supervise workload based on resources
- Identify quality trends as they relate to product quality and customer satisfaction
- Define and monitor targets for Group Customer Quality
- Primary link for interfaces with all departments within Group Customer Quality for Ad-Hoc report creation and analysis as it relates to the nature of the requests and workload
- The objective is a resolution time of 18 weeks from the time of submission to VW Germany
- 10+ Years Automotive Experience
- 3-5 Years Supervisory/Management Experience
- Bachelor’s Degree in Engineering or equivalent technical certification or experience
- Master's Degree in Engineering or related field
- Strong Microsoft Office experience including PowerPoint, Excel, and Access
- Experience with Business Objects software application preferred
- Self-motivated with initiative
- Ability to multi-task, work independently with deadline
- Previous experience in the automotive industry
- German language capability (reading, writing, speaking)
3
Engineer, Customer Quality Resume Examples & Samples
- Drive compliance to new and updated customer specific requirements
- Establish and implement quality plans for new designs that control requirements compliance in design and production
- Represent production in the design process
- Drive APQP in the design process
- Establish and maintain a database of APQP documentation to facilitate continuous improvement and drill wide efforts (AQuA by Omnex Systems)
- Lead returns analysis (OEM returns and product holds) and provide effective countermeasures to reported nonconformances
- Manage final product qualification using the Bose internal PAAR process or external processes such as PPAP (and PSW)
- Coordinate and lead customer audits
4
Senior Manager, CSS Customer Quality Resume Examples & Samples
- The Senior Manager will have overall responsibility for day-to-day complaint processing at multiple company locations, including Irvine CA, Irwindale CA, Irving TX, and Juarez Mexico. Responsibility includes ensuring customer complaint investigation processes are compliant, effective, and efficient
- Leading a team of individuals through completion of reportability determinations, investigation and closure of reportable and non-reportable product complaints in accordance with established company procedures and worldwide regulations and standards. May supervisor other people leaders
- The role requires approval of complaint investigations and MedWatch Reports (MDR), escalating trends and product problems, and remaining abreast of new or revised regulations and/or guidelines
- The Senior Manager will drive continuous improvement through corrective and preventive action processes, leading continuous improvement activities, and providing subject matter expertise on complaint handling requirements
- Reviews and continuously leads efforts to improve the global complaint handling process
- Maintains and continuously improves highly effective procedures for complaint processing and complaint investigation. Drives harmonization across the network
- Collaborates with the Field Service Engineering, Medical Safety, Medical Affairs, Manufacturing, international and other departments to ensure complaint investigations are complete, thorough, timely and meet regulatory reporting requirements
- Maintains dashboards and other reports of performance metrics
- Measures key performance indicators to assess the health of the complaint investigation process
- Provides regular updates and status reports to Senior Management. Initiates company issue escalation process as required
- Initiates company CAPA process as required. Response for CAPA investigations and implementation of action plans
- Authors and approves customer response letters. Reviews and approves investigations completed by associates, including investigations related to reportable complaints
- Coordinates efforts with J&J Legal Department for complaints regarding litigation
- Independently completes reportability determination for US Medical Device Reports and reports required in other regions
- Completes Medical Device Reports and international equivalents to comply with government reporting requirements
- Approves regulatory reports for submission to US FDA and other regulators
- Drafts response communications to inquiries from regulators
- Remains informed of new or revised regulations and/or guidelines, and assesses impact on company complaint handling processes
- Supports internal and external audits (e.g. FDA) of complaint handling department
- Serve as a subject matter expert (SME) for complaint processing, complaint investigation and MDR reporting during audits and inspections
- Maintains compliance to applicable foreign and domestic regulations governing the management and processing of medical device related complaints including Protected Health Information (PHI) and patient privacy laws
- The position will collaborate closely with other CSS departments to maintain compliance within the Customer Quality process
- Provides management direction, motivation, and support for department personnel. May supervisor other people leaders
- Provides leadership to complaint handling staff to ensure complaint files are processed in a uniform and timely manner
- May be responsible for management of employees or contractors at remote work sites
- Ensures that each staff member has clearly established goals and objectives, monitors staff performance, conducts periodic performance evaluations and compensation planning, and ensures succession planning for key positions, including own
- Develops, coordinates, and otherwise ensures appropriate training for associates
- Ensures individualized developmental plans are in place for all associates
- A Bachelor’s degree in Science, Engineering, Nursing, Biology, Chemistry or related technical field is required
- 8+ years of related experience, including significant experience working in pharmaceutical, consumer, medical device or another highly regulated industry
- 6+ years of experience managing people and managing projects is required
- Proven leadership in developing and coaching staff is required
- Advanced critical thinking and investigation skills are required
- Ability to multitask, including ability to understand customer requirements, retrieve relevant information, and provide responses satisfactorily and with immediacy is required
- Employee must be able to effectively prioritize and manage multiple activities and responsibilities
- Ability to understand and follow complex written procedures is required
- Candidates should be familiar with general quality management system concepts, including good documentation practice (GDP), corrective and preventive action (CAPA), and document change control practices
- Ability to function in a team environment and deliver on team objectives is required
- Ability to influence and drive change is preferred
- Project management and/or process mapping experience
- Strong written and verbal communication skills are required
- Developed presentation skills
- Professional demeanor on the phone and in email is required
- Strong attention to detail is required
- Ability to learn and manipulate complex computer system applications is required. Prefer experience with electronic Complaint Management Systems
- Require prior medical device complaint handling experience, or knowledge of medical device regulations
- This position is located at a company site and may require up to 20% travel
5
Customer Quality Liaison Leader Resume Examples & Samples
- Oversee and lead the functions of the Customer Focus Group of the quality department to support an effective quality assurance system and administration
- Interface with customers to promote partnerships and improvements in performance. This includes reporting to management on our relationships with Customers and providing routine reports on DPPM and Customer rating systems to provide timely information for decision making
- Staffing, Performance Management and Development of Hourly associates to support actions as required for fulfilling the goals
- Manage the customer warranty process through data and trends analysis to improve product reliability and ensure accurate and timely responses to customers. Negotiate cost settlements of customer claims and liabilities to the best interest of Eaton. Manage Field Campaigns as needed to ensure effective resolution for the public, protection of the Eaton brand and also keep overall cost under control
- Review Customer contracts and Supplier Quality Manuals to ensure Eaton is prepared and willing to support these requirements. Works to harmonize our systems in accordance with these requirements and the disciplines of ISO/TS 16949 and the Eaton Quality System
- Assess and design ways to refine operations within the Customer Focus Group to improve efficiencies and reduce process variations
- Manage departmental costs to ensure they are within the confines of the budget
- Direct or participate in quality system audits, quality training, QOS assessments and/or other activities needed to support an effective quality system
- Actively participate in Customer New Product Development and APQP Reviews as required
- Bachelor's Degree from an accredited institution
- Three years of direct manufacturing process quality experience
- Minimum of 2 years’ experience with customer interaction related to quality and issues in continuous improvement activities
- Candidates must be legally authorized to work in the United States without company sponsorship
- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
- Five years of direct manufacturing process quality experience
- Must be an effective team leader with excellent skills and proficiencies in leadership and organization, data analysis, use of computers, presentations, and writing and oral communications
- Understanding and applying ISO/TS16949 and EBE principles and other quality system standards and tools are essential
- ASQ CMQ/OE, ASQ CQE, and Six Sigma Greenbelt certifications are preferred and required for development plans of an incumbent
- Must have an excellent background in customer/supplier relationships, PPAP’s, product liability, blueprint reading, and the use of gages
6
Customer Quality Champion Resume Examples & Samples
- Drive customer scorecard performance to 95% target with 90% on-plan to green recovery for red sites
- Meet ZF TRW NCT/Million & PPM targets
- Establish and execute pro-active customer visit / communication schedule
- Meet ZF TRW launch VOC target, including subjective assessment of ZF TRW performance
- Communicate customer view of performance internally to ZF TRW and ensure appropriate actions are established, executed and effective (i.e. Monthly customer focus report; Customer strategic assessments etc.)
- Manage Customer Specific Requirements and where necessary, integration into ZF TRW BPM policies and procedure
7
Manager Customer Quality Resume Examples & Samples
- Engages with customer and service team to provide on-time feedback for customer complaints and co-ordinate with design teams to identify the root cause to provide a permanent solution and submit the Root Cause Analysis
- Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
- Updates job knowledge by studying trends and developments in quality management; participating in educational opportunities
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Drive Quality in Power Quality products , Processes and resolves customer complaints with CAPA and gains customer confidence
- Plans and directs activities concerned with development, application, and maintenance of quality standards for industrial processes, materials, and products
- Develops and initiates standards and methods for inspection, testing and evaluation
- Establishes program to evaluate precision and accuracy of production, testing, measurement and analytical equipment and facilities
- Develops and implements methods and procedures for disposition of discrepant material and devises methods to assess cost and responsibility
- Monitors quality performance at customer end, in-house and supplier with CAPA
- Ensure calibration compliance of instruments and gauges
- Corrective action plan for NC products and monitoring
- Trains operators on quality required on the job
- 10+ years with about 8 – 10 years in quality function BE/B. Tech in power electronics
- Good knowledge of UPS functional blocks and topologies
- Hands-on experience in troubleshooting of UPS system & sub-systems failures
- Strong knowledge in PCB assembly and failures analysis
- Good interpersonal skills, planning and analytical ability
- Knowledge of basic quality tools/ techniques like 7 QC, 8D, SQC
- Trained ISO internal auditor
- Knowledge of QMS, ISO 9001 and MS Office
- Basic manufacturing process knowledge of PCBA Process
- Highly ethical and able to work in cross functional team
- Good communicator of both written and verbal information
8
Customer Quality Asst Engineer Resume Examples & Samples
- To provide continuously support to customer needs/queries related to products installation and service requirements, initiate action to resolve product related issues based on complaints and warranty returns analysis for manufactured and factored products
- Responsible for managing all customer quality issues and 8D process to ensure timely closure of quality issues and improvement and preventive actions
- Coordinate with cross functional team in root cause analysis, containment and corrective actions identification
- Responsible as the company's communication channel on quality complaints with the service team
- Review and communicate status of returned product, failure analysis reports, analyze data to detect quality problems and recommend corrective action
- Visit customer sites to attend customer complaint if necessary
- Provide product feedback and help to drive product improvements by working closely with QA and Technical, to regular review on improvement status for upgrading the current products
- Participate in design reviews, failure analysis, root cause analysis and problem solving
- Assist in the conduct and development of preventative programs to reduce defects in major quality control areas
- Accountable for RMA process
9
Customer Quality Leader Resume Examples & Samples
- Deploy quality road map for his customer
- Direct contact with Customer Quality Director and focal point for major quality issues resolution
- Partner with Customer Quality Engineers of HTT plants, to verify CSR are known & applied, to coach junior CQE & and support improvement plans for not performing plants and customers
- Responsible for product quality assurance during the NPI process during PEP phases 5 to 8 (Phase exit 5-8,Design reviews, ERR, AFMEA)
- Ensures compliance for base line management, APQP deliverables and customer expectations for NPI
- Responsible for launch issue resolution in order to identify systemic root cause and address the required improvement in the development process
- Develop positive relationships as customers quality leaders to enhance overall business and Plant relationships
- Responsible for or assures the following functional quality activities
- Outgoing product quality assurance, transversalization / lessons learned from Returned product (0km) analysis, APQP, PPAP (incoming & outgoing), Deviation and CAR management
- Product and Process audits, Other quality requirements as appropriate
- Leads the customer quality organization for their customer in setting and achieving quality goals, programs and activities to meet customer and internal needs and expectations
- Creates strategic and operating plans for the site’s quality improvements
- Works with Customer Teams, Product and Suppliers Quality organizations to achieve customer and internal quality objectives; attend to top launch calls and LRR for own Customers
- Report customer performances for NPI, 0km and warranty for his customer
- Very Good problem solving skills,
- Good knowledge of PPAP, MSA, 8D, FMEA, SPC, BIQ, Process Auditing procedures of European Automotive Industries
- Good interpersonal skills with the ability to gain co-operation & commitment to activities required and with experience of developing and maintaining an effective network of business contacts in order to achieve goals / actions needed
- Good planning & organizing skills with experience of determining priorities, co-ordinating multiple activities meeting multiple timelines
- Good knowledge of production processes and company/HTT procedures
- Familiarity of NPI related processes and internal HTT procedures (PEP, APQP, HLRR, etc.)
- ISO/TS training and experience, Customer Specifics education
- Good knowledge of Ms-Office package, SAP
- 3-5 years experience in Quality and/or Customer related expertise in automotive environment
- Green Belt certified
- German and English Language fluency (it's a must)
- Specific Customer followed own language
- Degree in Engineering or equivalent
10
Customer Quality Analyst Resume Examples & Samples
- Organize incoming customer complaints into the Customer Product Quality department for daily reviews
- Maintain and update customer complaint databases in an accurate and timely manner (Siebel, Tavant, ETQ, etc.)
- Gather, and compile data from various data systems into a format that allow ease of analysis by various support groups
- Create and distribute regular cadence reports (daily, weekly, and monthly)
- Utilize Siebel Analytics to analyze warranty data for trend analysis and dealer audit support
- Insure timely reporting of warranty costs and trends associated with warranty claims including trends associated with product failures in the field to affected parts of the organization
- Analyze data to aid in driving continuous improvement activities
- Help to Conduct / Manage daily and weekly customer complaint reviews
- Update and maintain daily MDI board
- Create data queries within various databases to extract needed data
- Create data summary reports to post on OBI
- Create ad-hoc data queries upon request
- Preparing and making presentations, monitoring and maintaining the quality nature of database systems
- Knowledge of data analysis tools and computer systems
- Knowledge / use of statistical software is preferred
11
Senior Manager Customer Quality Resume Examples & Samples
- A minimum of a Bachelor's degree is required, preferably in an Engineering, Life Science, or related discipline
- A minimum of Bachelor's degree with 2+ years of experience or a Masters/Advanced degree and 1+ year of experience in a highly regulated industry is required
- A minimum of 5 years of direct line management of people is required
- Strong communication, teamwork, and problem solving skills
- Experience or knowledge with machining manufacturing processes and injection molding an asset
- This position will require up to 20% travel.Quality Assurance
12
Customer Quality Agent Resume Examples & Samples
- Technically investigate the complaints using the customer feed-back, the samples provided by the customers, the Quality Control data, the test results requested to reproduce the defect, the traceability data of the goods delivered and the continuous communication with technical field team
- Approach Customer issues using Problem Solving Methodologies: Problem Description, Containment, Root Cause Analysis, Corrective Actions
- Develop and maintain strong relationships with both internal and external customers
- Undertake Customer complaint handling and administration, including appropriate complaint analysis
- Answer customer and internal calls promptly & communicate with customers in a timely manner
- Maintain appropriate documentation and reporting to enable and monitor corrective actions and measure key performance metrics
- Fluency in German French and English is key. Knowledge of any other language will be considered as an advantage
- Costumer quality experience or customer technical support experience
- Team focus and flexibility
13
Customer Quality Agent German Market Resume Examples & Samples
- Decide on outcome of Complaints, based on factual analysis
- Bachelor degree with 2-3 years experience in an industrial B2B environment
- Highly problem solving mind and analytical spirit
- Fluency in English, German. Knowledge of any other language will be considered as an advantage
- Costumer quality experience
14
Customer Quality Champion Resume Examples & Samples
- Developing a strategy to manage specific customer accounts
- Leading customer quality issue resolution
- Working with customers to fully satisfy their requirements
- Setting quality goals and improvement plans
- Responsible for warranty analysis and trending analysis
- Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees’ skills, talents and work ethic have defined the business and will shape our collective future
15
Team Leader, Worldwide Customer Quality Resume Examples & Samples
- A Bachelor’s degree in life science, engineering, business, or equivalent professional experience is required
- Minimum of 6 years in quality, medical device, pharmaceutical, or health care environment is required
- 2+ years of customer support, sales, or marketing experience preferred
- Experience in handling patient/customer complaints/inquiries/service issues and interacting with regulatory bodies/agencies is preferred
- CQE (Quality Engineer Certification), CRE (Reliability Engineer Certification), CQA (Quality Auditor Certification), CQM (Certified Quality Manager), Certified ISO (International Organization for Standardization) Auditor, and PE Certification are assets
16
IP Rules Customer & Quality Liaison Resume Examples & Samples
- Be an IP Rules subject matter expert - develop a strategy and execute to keep abreast of IP Rules content changes and provide docketing and rules expertise in order to deliver world class customer service
- Create and review IP Rules and docketing resources, including software help files, newsletters, FAQs, articles and training material
- Prepare and execute IP Rules training and related resources to facilitate internal and external clients understanding of the country law changes, docketing impacts and knowledge of rules and IP docketing best practices
- Provide tier two support for IP Rules and docketing and determine best course of action to fulfill customer's inquiry within established SLAs
- Manage, communicate and implement the deliverables associated with IP Rules content releases
- Troubleshoot, analyze, and assist to resolve IP Rules content issues discovered by other resources and/or technology project based work and answer questions
- Develop and implement efficient and effective testing plans, comprehensive test matrixes, and test scripts for IP Rules changes
- Execute rules content/software testing and quality checks based on end-user IP docketing scenarios
- Help team to identify and log IP Rules defects, capturing steps to reproduce (actual vs. expected) and relevant details of the issue
- Investigate IP Rules content problems, issues and /or errors encountered through the testing process, and makes recommendations for resolution
- 5+ years’ experience in the intellectual property industry required
- Understanding of the patent and trademark jurisdiction laws
- Proficient in intellectual property docketing procedures
- Understanding of IP Portfolio management and IP Payments services software, preferably Clarivate Analytics
- Demonstrated professional client-facing skills with prior experience conducting on-line and in-person meetings in a professional manner
- Critical thinker with excellent analytical with proven ability identify trends and develop plans based on results
- Keen sensitivity to urgent deadlines with strong organizational skills
- Demonstrated skills in creating and editing basic queries in SQL Server or Oracle
17
Customer Quality Leader Resume Examples & Samples
- Cooperate with sales team to handle quality complaint
- Maintain RMA database
- Create 8D report and follow up corrective actions
- Monthly RMA status report
- Be a driving force for improvements based on the experiences from the handling of claims and other issues
- As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective and the root cause has been determined/fixed by Failure analyzer
- Responsible to use the RMA process
- Maintain a close contact with the customer/sales during the process of failure analysis investigation
- Act as a FRAG Team leader whenever serious customer claims happen
- Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales
18
Customer Quality Student Resume Examples & Samples
- Studying to degree: both practical eng. and B.Sc. is good
- Field of studies: electrical engineering, electronics, computing HW, industrial management, HW quality control
- Available for 2-3 work days per week
19
QRA, Customer Quality Resume Examples & Samples
- Primarily assist the Automotive Quality Lead with the automotive Quality Management System Implementation for Fab8 to the new IATF 16949 standards
- Assist the functional teams in the gap analysis of the IATF 16949 (Automotive Quality Standards), and identify the areas of gaps that needs to be closed
- Assist in the documentation updates of the Business processes as per committed timelines
- Assist in the IATF 16949 internal audits and follow up of the audit finding closures together with the lead auditors
- Assist in the follow up and closure of the gaps and preparation for the stage 1 and Stage2 certification audits
- Quality Management System Implementations
- Document updates to the Level0 and Level 1 Business Processes
- Perform all activities in a safe ad responsible manner and support all Environmental, Health, Safety & Security requirements and programs
- Education – Graduating Senior or Junior in Materials, Chem Engineering, or other related discipline
- Language Fluency – English
- Bachelors in Engineering discipline
20
Customer Quality Analysis Engineer Resume Examples & Samples
- Provides professional support within area of expertise to Technical Service in VWoA, transfers knowledge to local co-workers and supports the building of their network to areas outside VWoA
- Participates at monthly “IQS Meeting” calls to provide status updates
- Participates in Schadensgespräch, Infotainment calls and other relevant meetings to exchange information with relevant stakeholders
- 5-7 years of Automotive experience
- Conceptual thinking skills
- Integration- joining people, processes or systems
- Advanced analytical skills
- Highly skilled in various types of engineering level measurement equipment
- Strong automotive technical background - specifically in infotainment systems and components
- Strong network to Technical Development
- Fluent English/German language skills
- Strong network to Technical Development in VWAG
21
Manager Customer Quality Resume Examples & Samples
- Team player. Ability to get things done through teams effectively. Ability to forge strong relationships at all levels of the organization
- Supplier / Customer interaction in a highly demanding environment
- Eaton leadership competencies
- Diploma / Degree Mechanical Engg. With >14 years of experience in Quality function
- Six sigma greenbelt + Knowledge about 8D Process or similar problem solving techniques
- Thorough understanding of Drawings, measurement techniques
- Experience of handling quality equipment like CMM, Perthometer, Form Tester and gauge designing
22
Director of Customer Quality Resume Examples & Samples
- Provides an assuring and credible representation to external business partners and customers
- Develop technical expertise of teams to be able to deal with Quality issues in complex applications, eg Military avionics, ADAS, Robotics, etc
- Strong track record in managing difficult Quality issues with customers and internal partners
- Strong track record in institutionalizing structural changes in process, systems, and organizations when addressing problems or supporting revenue opportunities
- Influence industry bodies and engineering leaders to align Quality standards for broader FPGA adoption
- Able to develop advanced methodology / tools for Quality and align customer expectations
- Continuously in pursuit of excellence. Applies appropriate leadership styles and behaviors to impact a wide variety of business and organizational situations
- Holds self and teams accountable for higher performance standards and expectations in support of business and development goals and strategies
- Confident and convincing interaction style with management, peers and customers
- Develops and maintains constructive and strong working relationships amongst employees, managers and peers with intent to engage, influence and lead across geographies and groups
- Applies skills and expertise to drive short and medium term goals incorporating external customer demands and market opportunities
- Partners with other groups (external and internal) to leverage resources to accomplish business objectives
- Test and Verification, Product Engineering
- Fab Process Engineering and Yield Improvement
- Quality Systems and Customer Quality Support
23
Director Customer Quality Resume Examples & Samples
- A minimum of Bachelor's degree preferably in an Engineering, Life Science, or related discipline with 5+ years of experience or a Masters/Advanced degree and 3+ year of experience in a highly regulated industry is required
- Experience in the Medical Device industry is preferred
- Experience in the Pharmaceutical industry is an asset
- FDA and ISO regulations knowledge is required, with FDA CFR Part 820 and ISO 13485 knowledge preferred
- Auditing background is an asset
- Strong in root cause analysis skills
- Six Sigma, Lean, or ASQ Certification and trainings an asset
- This position will be located in West Chester, PA and require up to 40% travel, including some international.Quality Assurance
24
Customer Quality Expert Resume Examples & Samples
- Be responsible for Customer Quality satisfaction
- Track, reduce, negotiate Quality incidents and costs (0-km, field, campaigns)
- Initiate/participate improvement programs with business units and value streams
- Align Quality activities between customer and WABCO
- Represent VOC within WABCO
- Manage Six Sigma Activities with customer base - Project Execution/Project Tracking
- Comply with WABCO and OE Sales/Quality procedures and policies
- Degree in Engineering
- Minimum 3-5 years work experience in Manufacturing or Process Engineering
- Minimum 1 year work experience in Quality
- Certified Green Belt
- QR6S Yellow Belt
- Knowledge of Quality tools ( e.g FMEA/Audits)
- Knowledge of ISO/TQM/Six Sigma
- Customer language is an asset
25
Customer Quality Resume Examples & Samples
- Confers with customers by telephone or in person at the plant to provide information about their order, takes orders and /or obtains details of complaints
- Keeps records of customer interactions and transactions, records details of inquiries, complaints, and comments, as well as actions taken
- Checks to ensure that appropriate changes were made to resolve customers' problems
- Contacts customers to respond to inquiries or to notify them of order status
- Refers unresolved customer grievances to management for further investigation
- Generates Credit Memos for billing errors or damaged materials
- Prepares and submits customer information to CNS (Lien and Bond Service Provider) to ensure specific job payments
- Tracks certain jobs for some customers such as loads, pricing, and ship dates
- Assists the Receiving Department with getting approval for additional services or to notify customers of missing pieces or extra pieces
- Verifies customer and order information for correctness, checking against previously obtained information as necessary. Verifies pricing and books orders
- Determines charges for services requested
- Prepares estimates that address the customers’ needs and available services
- Visits customer’s place of business to assess quality concerns and design questions
- Visits job sites to address quality concerns. May address turn-around time with customers
- May collect payments or arrange billing
- May answer customers’ questions about pricing, addresses credit or contract terms, warranties, ship dates and anticipated delays
- May monitor market conditions and competitors' prices and services as requested
- May complete order forms and shipping documents to include customers names, addresses, billing information, product numbers, and specifications of items to be processed
- May assist shipping department and prepares/ships orders to designated locations
- May review orders for completion and inform customers accordingly
- May attempt to sell additional services to prospective or current customers by telephone
- Work Environment
26
Director, Customer Quality Resume Examples & Samples
- Bachelors or Masters in engineering or business administration
- 10 years of relevant work experience with applicable customer quality knowledge
- Required experience will also include complex software proposals and customer demonstrations
- Demonstrated capabilities in providing analysis in the form of constructive action items for quality improvement
- Proficient with Microsoft office products, especially Word, Excel, and Powerpoint
- Requires excellent verbal & written communication skills, along with demonstrated ability in the area of presentation skills
- Experience working in a collaborative environment with management across different businesses
- Expected travel about 20-30%
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Customer Quality Eng Analyst Resume Examples & Samples
- Execution of the Diabetes Care Franchise (DCF) Complaint Management process as assigned by product or region: complaint capture, investigation, trending and reporting, escalation, timeliness, and customer insights
- Support complaint handling systems, software, and report applications: identify and correct systems issues and reports, and identify and improve systems and processes
- Troubleshoot and correct issues identified through DCF Quality Systems
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Hamburg FAL Customer Quality Interface Manager Resume Examples & Samples
- Being the first point of contact for Airbus operations quality for all non-conformities of STELIA products delivered to Airbus
- Carrying out the initial analysis of non-conformities in order to confirm STELIA responsibility and, if necessary, defend STELIA non-responsibility
- Communicating efficiently with production and quality teams at production sites to ensure customer protection and non-conformity containment
- Characterising non-conformities, identifying recurrent issues and steering the subject efficiently to quality teams at production sites in order to ensure that correctives actions are taken into account if required
- Communicating with the antenna team to ensure efficient remedial actions for each non-conformity
- Possible participation in Airline inspections and managing QLB issues
- Educated to Engineering degree or master technician with experience in Production and/or Quality
- Ability to understand technical problems encountered by Airbus during the integration of STELIA constituent assemblies
- Knowledge of SAP / IBM / MS office / CATIA, etc
- Customer oriented with strong influencing and convincing skills without being rigid
- Strong communication skills to be able to efficiently communicate with teams in charge of constituent assemblies at production sites
- English at negotiation level and an advanced level of French (communication with STELIA production sites) is required, German language skills would be beneficial (as the position is based in Hamburg)
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Customer Quality Clinician Resume Examples & Samples
- Customer Quality Clinician/Biomedical Engineer is responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and Health Authority reporting. These activities include making regulatory reporting decisions to FDA and other competent authorities. The Customer Quality Regulatory Clinician/Biomedical engineer works collaboratively with Medical Safety, Customer Quality Engineering, Manufacturing, Product Development and other functional experts. This individual is knowledgeable regarding regulations and standards affecting Medical Devices (e.g. ISO9001/13485/14971/14001, FDA Regulations (21CFR (803, 806, 820, part 11, etc.)), CMDR, and Medical Devices Directive (93/42/eec, 98/79/EC
- The Customer Quality Clinician/Biomedical Engineer is responsible for activities related to product safety surveillance and risk management including review of data from clinical studies
- The Customer Quality Clinician/Biomedical Engineer reviews and prepares reports on aggregate data and provides recommendation for further escalation including the preparation of complaint trend analysis, clinical evaluation reports
- The Customer Quality Clinician/Biomedical Engineer provides guidance to complaint handling specialist regarding investigation of product related events reported worldwide from patients, customers, sales reps and clinical studies/registries in order to assess product relationship to reported complaint
- The Customer Quality Clinician/Biomedical Engineer provides clinical guidance and validates correct coding and regulatory reporting of complaint files by reviewing daily complaint reports. This individual will maintain
- A Bachelor’s Degree in Biomedical Engineering, Nursing, Life Sciences or Health Sciences is required
- A minimum of 6 years of professional experience is required
- A minimum of 4 years in a GMP and/or ISO regulated industry strongly preferred
- A current RN license or an advanced practicing license (i.e. PA, APRN, etc.) is also strongly preferred
- RAC or ASQ certifications are preferred
- Experience in post market regulatory, quality or compliance areas is preferred
- The ability to work independently and prioritize with little supervision is required
- Strong written and oral communication and interpersonal (listening) skills is required
- The ability to lead efforts aimed at the identification of problematic situations, reporting issues, and the development of resolutions and decision making is required
- Analytical and critical thinking skills are required
- Excellent organizational and time management skills are required
- Strict attention to detail is required
- Familiarity with basic quality tools and techniques is preferred
- This position will be based in West Chester, PA and will require up to 10% travel, including potential international.8420170424
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Dy.manager Customer Quality Resume Examples & Samples
- Hands on experience of handling customer portals
- Experience preferred from Engine core components Auto suppliers or OEM
- Drive Zero PPM actions & Customer roadmaps for improvements
- Responsible for customer specific requirements are addressed through the process established in the plant
- Responsible for handling Customer issues –Fast response through robust 8D approach, Track & Monitor the Quality performance of the plant for the specific customers
- Responsible for Customer audits & closure of audit open actions
- Works with Process Quality, ME & Production team to ensure that all Process/Product risk assessment points are closed & Customer is protected
- Drive Quality Assurance Matrix to address the quality risk, pass through risk
- Ensure the robust change management process for all ECN’s & process improvements through Kaizens
- Responsible for New Product flawless Launch, Key participation in NPI team for APQP process, DFMEA, PFMEA, Control Plan, PPAP & SOP
- Responsible for timely PPAP document preparation & submission to customer
- Hands on experience on Core Quality tools – APQP, MSA, PFMEA, SPC & PPAP & Problem solving tools
- Preferred certified six sigma green belt, certified internal auditor
- Good communication level to handle export customers & Global team independently
- Should be willing to travel to customer Plants 30% of time
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Customer Quality Champion Resume Examples & Samples
- The Customer Quality Engineer manages several customer accounts in all aspects of Quality and continuous improvement
- Performing risk assessments
- Understanding customer specific requirements
- Documenting and working with lessons learned
- Reviewing Control Plans and improving them
- Developing a customer satisfaction plan
- Working with Production sites to drive manufacturing improvements
- Analyzing data to identify concerns and respond to customers
- Warranty analysis and trending
- 8D/Corrective action management for customer issues
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Senior Director, Customer Quality Resume Examples & Samples
- Address Customer quality and reliability related needs
- Interface with Customer teams for all Skyworks BUs
- Coordinate with Program Managers, Operations teams, and Design Managers on factory flows, change management, and alignment of same procedures for all BUs
- Interface with all CQEs at Skyworks to insure the RMAs are addressed on time
- Interface with all Program Managers to insure development documents are being reviewed and fully followed
- Interface with Asia Operations teams to insure adherence to the customer requested and committed processes
- Drive a high level of communication and ownership for the customer and their CMs
- Identify the DPPM breakdown for each product and actively drive reductions through multi-functional TFTs (Task Force Teams)
- Technical expertise and leadership
- Problem solving methodology (3x5 Why)
- Balanced analyses (technology, operations, design, customers)
- Understands technologies competitive positions
- Successfully lead highly specialized and significant projects
- Highly influential with BU, design, technology development, and factory teams to influence corporate strategy
- Strong coaching abilities - actively sought for technical support
- Regularly and positively interacts with customers
- Recognition internal to Skyworks as top authority among peers
- Recognition external to Skyworks as top authority among peers
- Bachelor’s degree, preferably engineering or equivalent experience
- Minimum of 15 years of experience with a semiconductor company
- Clear understanding of Quality systems and operations
- Relationship development and relationship management experience
- Strong organizational skills with demonstrated ability to manage multiple priorities/projects
- Maintain travel schedule of 25-30%
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Regional Customer Quality Acceptance Europe Resume Examples & Samples
- Provide direction, development and support with a regional/divisional acceptance focus to individual GCS team members handling customer operational queries related to acceptance
- Liaise with technical and business teams to provide solutions
- Interact with customers to provide or request information in response to inquiries and handle through resolution
- Represent the acceptance function for your region and ensure that we optimize our resolution times
- Provide feedback and education on relevant customer quality matters and regional trends to colleagues and internal stakeholders
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Customer Quality Analyst Resume Examples & Samples
- Coordinate customer quality information fulfillment activities including product qualification, specific environmental data, and customer portal management
- Source customer requests for customer qualifications and specifications, quality and environmental questionnaires and surveys using information from engineering systems, SharePoint, manufacturing systems, external web sites and industry standards
- Administer customer specifications review process, including, comparing customer requirements to Xilinx processes and procedures; compiling all inputs into a concise written response; and obtain any necessary approvals
- Drive Conflict Minerals, ROHS / REACH / WEEE Material Declaration program in conjunction with Technical Support, Quality Systems, and Customer Quality teams to publish required documents to Xilinx.com
- Bachelor's degree with 3+ years of direct quality or environmental experience
- Excellent communication (verbal & written), with very strong time - project management skills
- Facilitate teamwork to effectively communicate and perform across multiple disciplines and customers
- Fundamental understanding of semiconductor manufacturing and assembly
- Working understanding of Conflict Minerals, ROHS / REACH / WEEE requirements
- System Skills: Oracle, MatrixOne, SharePoint, and Microsoft Office products
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Customer Quality & Reliability Manager Resume Examples & Samples
- Leads customer complaint documentation/reporting that include 8D corrective action and verification of effectiveness. Root cause analysis of defects. Insure urgent and timely response to rejects. Performs audits to insure that actions are effective for both short and long term. Issues Red Alerts as needed
- Receive claim information from customer, make first data collection and gets all necessary information from customer to clearly describe the problem. Inform immediately quality coordinator of the manufacturing site. If application issue (reported/confirmed by IC), inform/confirm with Customer if support is required. If not, close claim with 3D report. Report to customer on 8D as it progress. Send final report and close claim in OneRach. Can delegate data entry in the system, but under her/his login and based on her/his information
- Manage inspection center at USCC for all North America compressors/condensing unit products. Ensure timely compressor of compressor/condensing unit complaints from receipt at inspection center through 4D processing. Is the authority in 8D/Six-sigma problem solving practices. Analyze scrap and determine reason or root cause of problem. ISO/TS Compliance and Finding resolution. Supports warranty analysis, reporting and corrective action coordination for North America
- Participate in daily Cabbage Patch for NCM at CC and CU to review, and eliminate sources of variation, scrap and product/process defects
- Deploy and maintain the Quality Foundation and required ISO quality standards within operations and audit to help maintain compliance. Trains factory employees, as necessary, in quality practices and techniques
- Lead PPAP activities with CQM for new product, modified product/process, waivers
- Continuous Improvement, Safety, Environmental, Assist design in the process of design for quality & manufacturing, maintains relationships within the product teams, functional areas, suppliers and customers to secure appropriate support and buy-in for success
- Can challenge a 8D-FTA on complex issues
- Can adapt his/her communication when 8D is challenged
- Must be credible by asking the right questions
- Can certify people on how to solve complex issues using 8D-FTA analysis
- Highlight each new problem with transparency
- Congratulate who is detecting a problem
- Is able to create and update procedures and processes applicable to his/her perimeter according to internal standards, ISO-TS and Customers requirements
- Is able to identify the issues and root causes of a process and to establish the appropriate corrective actions
- Drive completion of full PPAP file
- Can train people for all the tools
- Is leading Genba activities
- Is able to ask the right question and check evidences to detect hidden risks and respect of non visual standard (ex poka yoke effectiveness)
- Is able to adapt the communication to get more evidence, transparency and to communicate on the risk
- Is able to perform on the job training to teach Genba activity
- Knows how the customer reliability performance is measured and understand the customer warranty process
- Collects data from the field and performs simple analysis on product from the field using standard analysis procedures
- Knows how to Implement and manage zero rework program
- Knows how to manage the waiver process of the entity and the dedicated escalation process
- Can train how to manage a waiver processes and implement best practices
- Five years in a Quality Manager role with Quality/Engineering degree or 7 years in a Quality Manager role with a related degree in a Manufacturing environment
- Thorough knowledge of product and manufacturing processes
- Demonstrated ability to achieve results in a cross functional team environment
- Bachelor’s Degree in Engineering, Math, Statistics or Related technical field or 10 years experience as a Quality Engineer in a manufacturing environment
- Solid understanding of statistical process control
- Knowledge of overall quality and quality systems
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Customer Quality Eng Tpms Resume Examples & Samples
- Responsibilities
- Responsible for system development to meet customer/industrial compliance
- Analyze, solve and control production quality problems on time to meet the customer requirements as ZERO PPM challenge
- Coordinate PPAP and provide PPAP documents to customer. Coordinate team to ensure on time delivery of FA and 8D report to customer
- Be in charge of MSA for key process gauges and SPC for key processes
- Monitor and keep the implementation of quality control system with VDA tool application
- Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up
- Collect and analyze quality data to make sure continuous improvement in production process
- Interface with customer for customer portal management, 8D, PPAP, APQP information
- Take the leadership for customer audit
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Director of Customer Quality Resume Examples & Samples
- Ensure that HARMAN has properly considered the Voice of the Customer throughout product development and production; Use knowledge of the customer’s product and processes to drive customer satisfaction
- Represent HARMAN at customer meetings, conferences and training; Assure HARMAN is current and in compliance with customer quality requirements and be the first line of contact for quality concerns, improvement ideas and supplier quality awards
- Drive product focused quality risk reduction as a key decision maker in release reviews, project gate reviews and support teams with risk assessments throughout the product lifecycle
- Champion investigations to closure (speaker, amplifier, head unit) through effective problem solving and reporting
- Lead monthly quality reviews including Program Management, sales, engineering, and manufacturing to drive continuous improvement
- Manage customer ratings and score cards to insure accuracy of customer quality information and initiate steps to resolve inaccuracies; Review and regularly report quality metrics including warranty, initial quality and development process adherence
- Ensure information flow related to customer returns and warranty problems to appropriately address both design and manufacturing causes; and to facilitate awareness and deployment of countermeasures as lessons learned (Yokoten)
- Establish, implement and maintain policies and practices related to customer support activities, including field support of customer assembly plants and quality situations related to product application in vehicles
- Direct Harman and contracted resources necessary for field containment activities, such as product software reflashing and assembly plant yard-hold management, which result from product issues already installed into vehicles
- Provide resources to facilitate product/process change implementation and support customer production trial runs as required. Assist Harman manufacturing plants in gaining customer approvals of changes and PPAP’s
- Monitor/Audit manufacturing sites to communicate best quality practices from site to site, and ensure compliance to customer requirements
- Support manufacutring plants with development of holistic safe launch plans and drive customer approval for launches, transfers and qualifications
- Ensure that warranty agreements and analysis plans are agreed upon with the customer and execution plans are in place
- Bachelor’s degree with a preference for engineering or equivalent (electrical or mechanical)
- 5+ years of progressively responsible and successful experience in an automotive quality role, or a combination of engineering and quality roles in an operations environment
- 3+ years of experience with automotive electronics, preferably audio and/or infotainment modules
- 2+ years of experience using AIAG guidelines (APQP, PPAP, PFMEA)
- Excellent analysis and problem solving skills
- Practical experience in root cause analysis using tools , Fault Tree Analysis, Root Cause Failure Analysis, Fish bone, Pareto, 5Y, Is-Is not, Cause and Effect, etc
- Excellent interpersonal, organizational, verbal and written communication skills required
- Experience in a similar customer quality role at a global Automotive Tier1
- Knowledge of design and manufacturing processes for electronic assemblies, mechatronics or automotive applications with display based user interfaces
- VDA auditor or equivalent certification
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Senior Customer Quality Metric Manager Resume Examples & Samples
- Manage vehicle quality strategies to improve short term quality achieving top ranking in JDPA IQS
- Manage vehicle quality strategies to improve long term quality achieving top ranking in JDPA Vehicle Dependability Survey (VDS)
- Review and improve vehicle quality to ensure dealer customer experience is not affected by the inability to correct customer complaints (CSI FRFT is one of the metrics)
- Coordinate activities for the evaluation and preparation of vehicles for media events, including top tier media loans, long lead media events, new product introduction and specialized events (NACOT, prototype loans, etc)
- Supervise staff and maximize effectiveness of department resources to accomplish annual business plan within budget
- 10 years’ experience in an automotive service department role
- 4+ years of experience management in leading projects, which includes business, product management, QA Objectives
- Technical experience a plus
- High level of independent and rational judgment needed
- Strong technical acumen with excellent analytical and problem solving skills
- Must be self initiating; able to work under minimal supervision and under high pressure and stress with multiple same time deadlines
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Customer Quality Associate Resume Examples & Samples
- Master's Degree in a technical field
- 1+ years Automotive experience
- Knowledge and experience using all Microsoft applications
