Customer Specialist Resume Samples
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Customer Specialist Resume Samples
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PD
P Deckow
Parker
Deckow
4013 Mara Orchard
New York
NY
+1 (555) 854 5923
4013 Mara Orchard
New York
NY
Phone
p
+1 (555) 854 5923
Experience
Experience
Chicago, IL
Customer Specialist
Chicago, IL
Schmeler, Greenfelder and Schroeder
Chicago, IL
Customer Specialist
- Proactively pursues professional development activities (e.g., establishing personal networks)
- Work directly with group contacts, account managers and brokers on claim payment and plan issues
- Works in a team environment and assist team members on various issues
- Develop strong professional relationships and internal network
- Work is frequently completed without established procedures
- Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
- Client management through either a Designated Customer listing or Product Client database
New York, NY
Associate Customer Specialist
New York, NY
Stracke Group
New York, NY
Associate Customer Specialist
- Responsible for training and coaching new employees to maintain CTLS’ position as an industry leader
- Collaborates with colleagues to exchange information such as selling strategies and marketing information
- Developing and maintaining knowledge of the department, company and industry as a whole
- Representing Wolters Kluwer within the industry
- Managing financial transactions
- Oversee general Service of Process inquiries and issue resolution, manage execution of account maintenance and entry of delivery instructions for our representation customers
- Proactively pursues professional development activities (e.g., reviewing professional
present
Detroit, MI
Senior Customer Specialist
Detroit, MI
Nicolas-McDermott
present
Detroit, MI
Senior Customer Specialist
present
- Establish and maintain effective Internal and External working relationships; including Sales, Operations, Finance and Customer Relationships’
- Manage and administer customer accounts including account reconciliations and application of unapplied credits/cash
- Assist in developing strategic business plan to ensure the continued growth of the business
- Key focus on AFDA (Allowance For Doubtful Accounts) de-risking P&L and recovery of Balance Sheet AFDA
- Manage business entity corporate filings from inception to completion (performing all fulfillment activities)
- Partner with RGM and functional leaders to quantify, schedule and track defined uncollectible accounts
- In coordination with the sales team, represent CT in verbal and in face-to-face interactions with clients as a Subject Matter Expert. Apprise TL and sales staff of any changes in client volume
Education
Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
University of Arizona
Bachelor’s Degree in Finance
Skills
Skills
- Highly productive with a strong attention to detail, excellent time management, planning and organisational skills
- Highly adaptive, with ability to multitask and prioritize
- Team players with strong relationship building skills to enable them to adapt to the dynamic business of Citi
- At least an intermediate ability in computer skills
- Excellent customer service and stakeholder management skills
- Necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
- Ability to learn and retain product information as it relates to the printing industry
- Strong organizational skills
- Ability to work within a team structure
- Call Centre / Customer Service / Sales NVQ Level 2 desirable
15 Customer Specialist resume templates
Read our complete resume writing guides
1
Anticipated Customer Specialist Resume Examples & Samples
- Effective verbal and written communication with both external and internal customers
- Document customer account activities thoroughly and concisely
- Engage in interactive dialogue with customers through active listening
- Problem Solving Skills
- Make appropriate decisions on behalf of the customer quickly and effectively
- Effectively prioritize work to ensure efficiency
- Critical thinker and ability to exercise independent judgment
- Required to abide by all applicable regulatory and department practices and procedures
- Fluency in Windows Operating Systems and Microsoft Office tools
- Minimum ofone year of customer interaction or customer support experience strongly preferred, either by phone or face to face
- Must be willing to work in an environment that requires 100%phone-based customer interaction
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
- High School Diploma or equivalent required
2
Customer Specialist Resume Examples & Samples
- University degree in finance or administration
- 3-5 years in banking, client interaction / servicing or operations, preferably in transaction services and/or corporate banking
- Experience with transaction banking products – Cash Management and Trade
- Experience in handling investigations cases
- Experience in working in a multi-country setup
- Strong problem solving
- Strong written and verbal communication
- Working knowledge of Microsoft Office products
3
Customer Specialist Resume Examples & Samples
- Directivity on high quality of providing answers and achievement of results
- Ability to planning and organization of working time
- Flexibility, the ability to adaptation
- Attention to details
- Desire for studying
- Advanced PC user
- Excellent oral and writing skills
- Basic knowledge English language
4
Customer Specialist Resume Examples & Samples
- OLI – processing on line investments for clients timely and accurately
- Overdraft reporting and monitoring
- Managing credit updates and renewals
- Managing main Customer service listing – including accounts opened and closed and ORR rating tracking
- Performing purchasing duties
- Processing Stop payment requests for non SDR ready clients
- Managing reconcilement initiatives for the department
- Scanning documents
- Management of incoming correspondence
- Completing bank confirmations and credit inquiries
- Investigating and resolving client inquiries timely and accurately – entering cases into STaRS system
- Provide backup coverage for other CSR’s when warranted
- Minimize risk to the bank through increased knowledge of procedural requirements
- 5 - 7 years of banking related experience) preferably in Payments and cash management. And credit
- Industry knowledge of SWIFT, LVTS & CPA an asset
- Capable of organizing several complex tasks effectively in order to accomplish goals and meet deadlines
- Multi-tasking and works very well under pressure
- Well-developed working knowledge of the business
- Expert level proficiency in and MS Office applications, in particular Excel
- Flexibility in working hours- willingness to support operations during holidays/COB testing
5
Customer Specialist Resume Examples & Samples
- Bank experience is a plus, but not obligatory
- Intermediate English
- Higher/incomplete higher education (economic or financial sphere is preferable)
- Specialized secondary education
- Decision making/problem solving skills
- Advanced Computer user (MS Office)
- Sales skills
- Attentive to details
- Responsible
- Stress resistant
- Flexible to quick changing environment
- Targets achiever
- Focused on quality and results
6
Customer Specialist Resume Examples & Samples
- Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
- Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer
- Provide service and interact with colleagues in line with Citi values and policies
- Manage a portfolio of high profile clients, ensuring all their queries are acknowledged, investigated and resolved in a timely and professional manner and in line with departmental standards
- Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required
- Drive client satisfaction for given portfolio – including regular proactive calls and visits where required
- Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity improve their productivity and usage of self-service tools where applicable
- Develop and maintain excellent client contacts and materials, supported by face to face customer visits and calls
- Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue
- Escalate customer feedback, processing delays and errors appropriately
- Co-ordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable
- Keep updated on all new market and regulatory requirements affecting client portfolio/base
- Ensure adherence to all departmental standards/KPI’s and ensure a pristine control environment maintained at all times
- Opportunity to work with various Citi branches and Products
- Participate in Client Visits and presentations
- Develop strong professional relationship and internal network
- Experience in Customer Services and/or Finance
- Proven track record of managing client
- Relationships and delivering high quality customerservice
- Fluency in English is essential and 1 European language where required (2 is advantageous)
- Knowledge of Citi systems and platforms advantageous (Citi FT, Flexcube, STaRS, LMS)
- Must have proficient use of all Microsoft -Applications ( Word, Excel, Access, PowerPoint), with very strong computer/technical skills
- Excellent communication skills : verbal and written (experience in business/financial environment)
- Minimum Leaving Certificate/or Equivalent
- 3rd Level qualification required, preferably in Business / Finance discipline
- (Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience)
- Primary Location: EMEA-IRL-L-Dublin
- Shift: Day Job – shifts staggered between 7.30am – 6pm
- Employee Status: Regular
- Resilience
- Professionalism and Integrity
- Decision making
- Adaptable
- Self-motivated and results oriented
- Values Diversity
- Foster a positive team dynamic
7
MYS Ctsm Pg-customer Specialist Resume Examples & Samples
- University degree in Finance or Administration
- 3-5 years in banking, Client interaction/ servicing or Operations, preferably in Transaction Services and/or Corporate Banking
- Experience with Transaction Banking products – Cash Management and Trade
- Strong analysis
- Strong attention to details
- Able to work under pressure and meet tight deadlines
8
Customer Specialist Resume Examples & Samples
- Ability to work independently within a team environment
- Planning and Organising
- Leadership/Staff Management - Not fully necessary but would be advantageous
9
Customer Specialist Resume Examples & Samples
- Acknowledge, investigate and resolve all enquiries received from customers in a timely and professional manner
- Inform customer of incoming funds and account balances where applicable
- Regular proactive review of customers’ payments and investigations ratios
- Effectively liaise with other Customer Service teams and departments
10
Spanish Speaking Customer Specialist Resume Examples & Samples
- A commitment to the delivery of quality customer service
- Ability to liaise with demanding clients
- Adaptability
- Managing Client Relations – Not fully necessary but would be advantageous
11
German Speaking Customer Specialist Resume Examples & Samples
- Strong investigative and analytical skills
- Communication/Interpersonal Skills
- Project Management - Not fully necessary but would be advantageous
12
MYS Ctsm Pg-customer Specialist Resume Examples & Samples
- 1 - 3 years in banking, client interaction / servicing or operations, preferably in transaction services and/or corporate banking
- Experience with transaction banking products - cash management and trade
- Experience in handling investigation cases
- Working knowledge of Microsoft office products
13
Business Services Customer Specialist Resume Examples & Samples
- Works to retain existing customer base by using active listening,
- Meets or exceeds budgeted retention goals for all product lines
- Communicates competitive offers to customers
- Demonstrates proficiency in explaining technical issues of all product
14
French Customer Specialist Resume Examples & Samples
- Co-ordinate and control special cash transactions where applicable
- Proactively inform customer about problems(system failures, market issues)
- French Language required
15
Customer Specialist Resume Examples & Samples
- Bilingual in English (intermediate+) Minimum 70%
- PC Skills, (Excel, Word, Power Point)
- Ability to work within the operating hours and days for this position as outlined in the posted job requisition
- Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training
- At least an intermediate ability in computer skills
- A minimum of 1 year of experience working with customers
- At least 1 year of experience handling difficult situations with customers
- Intermediate proficiency (1-3 years of experience) in written and verbal communications
16
Customer Specialist Latam Resume Examples & Samples
- A minimum of 1-2 years of experience in the Banking/Financial industry
- A minimum of 1-3 years of experience working in a call center
- A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures
- Trilingual in English (Minimum B2), Spanish and Portuguese (Minimum B2)
- Accuracy
- Ability to work under time pressure
- Stress-resistant
- Treat everyone with dignity and respect
- Create an environment where talent thrives
- Act with urgency, courage and conviction
- Inspire excellence - be the standard
- Be accountable - own the outcome
- Be unselfish - empower others
- Reward results - promote meritocracy
- Act with integrity - do what is right
- Collaborate - be a team
- Leadership – it begins with you
17
German Customer Specialist Resume Examples & Samples
- Develop and maintain excellent customer contacts, supported by customer visits and calls if appropriate
- Ensure that all resolutions and/or recommendations are effectively communicated to the customer
- Communicate with third party banks and Citi Branches in order to resolve investigations that are common to both parties
- Timely follow up on customer complaints
- Analytical/Reasoning
- Shift: Day Job
- Travel: Yes
18
Customer Specialist Resume Examples & Samples
- Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
- Ability to work weekends, either rotating or set days as outlined in the job requisition
- Ability to work extra hours if needed, either rotating or set days as outlined in the job requisition
19
Italian Customer Specialist Resume Examples & Samples
- Receive investigation/enquiry cases from customers, solve directly (quick-kills) or pass on to the investigations unit, keep customer informed of status and follow up on enquiries. Log all calls received in STaRS
- Italian Language required
- Self Motivated/Results Orientated
- Minimum Leaving Certificate/Or Equivalent
20
Customer Specialist Resume Examples & Samples
- Opportunity to work with various stakeholders
- Client management for a designated portfolio of clients
- Opportunity to implement change/improvements
- Understand the WorldLink product and how this is utilized in the Public Sector business
- Gain knowledge in specific Public Sector offerings, such as Proof of Life solutions and database management
- Experience in a fast paced team environment, with being a senior member or SME in this team being an advantage
- Proactive approach to additional tasks or projects
- Is comfortable in leading and training junior members of the team
21
Customer Specialist Resume Examples & Samples
- Manage a portfolio of high profile EMC clients, ensuring all their queries are acknowledged, investigated and resolved in a timely and professional manner and in line with departmental standards
- Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyse these and work with clients to improve their productivity improve their productivity and usage of self-service tools where applicable
- Experienced in banking or finance
- Proven track record of managing client relationships and delivering high quality customer service
- Demonstrate ability to work independently within team environment with experience working within a dynamic and fast changing environment
- Fluency in Mandarin and English is essential
- Must have proficient use of all Microsoft Applications ( Word, Excel, Access, PowerPoint), with very strong computer/technical skills
- Excellent oral and written communication skills, with experience in business/financial environment
- Problem Solving: Superior investigative and analytical skills with proven ability to understand and interpret MIS and metrics
- Highly productive with a strong attention to detail, excellent time management, planning and organisational skills
- Minimum 3rd Level qualification required, preferably in Business / Finance discipline
- Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience, however those with only Leaving Certificate or equivalent will be required to complete a mandatory Certificate in Financial Services with Institute of Bankers
22
Customer Specialist Resume Examples & Samples
- Funding
- FX Confirmations
- Reconciliation
- Tertiary/Exotics currency processing
- Back value claims
- Cancels
- Demonstrate a well-developed working knowledge of the business, client needs and the upstream and downstream influences
- Extensive years of experience in relevant field – preferred but not essential
- Familiarity with process improvement methodologies, requirements process and process mapping
- Strong proficiency in Windows and MS Office Suite,
- Exceptional Excel skills – Preferred
- Education: qualifications in finance/operations/banking discipline would be advantageous
- Previous experience in a Financial Operations environment
- Must be able to use experience to identify possible issues before they arise and also to be pro-active in resolving such issues
- Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer
- Knowledge of accounting entries and financial concepts
- Team player with strong interpersonal and communication skills
- Managing Client Relations - Not fully necessary but would be advantageous
- Maintains a control focus at all times
- Must have strong analytical skills and PC skills
- Must have good time management skills
- Organisational and administrative skills
- Ability to understand complex concepts
23
Customer Specialist Resume Examples & Samples
- Graduate (preferably Commerce)
- 1-2 years prior Banking experience in customer Service or Operations
- Excellent Communication skills (Spoken and Written)
- Flair for Customer Service (relationship focused)
24
Digital Voice of Customer Specialist Resume Examples & Samples
- Mange the defect resolution process with a dedicated team in business technology to resolve emerging issues in our fast-paced evolving mobile digital assets
- Be resourceful in documenting, reporting and determining root causes to stomp out customer irritations
- Utilize and expand the usage of site replay and monitoring software, Tealeaf, which will be one of the main focuses for this position
- Based on valuable customer feedback and obtained user research, champion the recommended vital enhancements
- Create project requirements to correct online features and/or functionalities
- Learn as you assist with a variety of additional customer experience assignments to further broaden your expertise including emphasis on session replay, site analytics and issue documentation
- Present impact of defects and resolution solutions with both qualitative and quantitative metrics to convey key learnings across business partners
- Bachelors degree or equivalent combination of education and experience
- 2+ years of professional digital experience exposure
- Excellent communication and interpersonal skills required
- Ability to work with minimal supervision and demonstrate outstanding problem solving and decision making skills
- Ability to perform analysis to measure impact of defects and influence prioritization decisions with technology partners
- Technical aptitude, the ability to learn quickly as well as retain large amounts of information regarding our digital assets and customers
- Financial Industry experience, preferably in the credit card industry
- 2+ years online digital work experience
- Working knowledge of Replay and Monitoring Website Session Software (Tealeaf), HP Quality Center, Voice of the Customer Feedback Tools (Opinion Lab, Foresee) ,Website Analytics tools/software, or familiarity with similar tools (Site Catalyst, Google Analytics, Tableau
25
Associate Customer Specialist Resume Examples & Samples
- Utilize a consultative approach with our customers to fulfill their business needs including; UCC and Corporate searching, Real Property services, jurisdictional requirements and strategies for effectively searching public records
- Ability to present/explain complex service offerings, procedures, process methodologies and delivery issues to customers
- Identify opportunities to sell and cross sell the full array of CTLS products and Services
- Analyze teamwork flows and make recommendations on how to improve them to increase customer satisfaction, retention, revenue growth and financial results. Challenge existing procedures and processes regarding the delivery of services and service offerings and make recommendations to enhance and improve upon them with them aim of increased team efficiencies and overall enhancement to customer and employee satisfaction
- Responsible for training and coaching new employees to maintain CTLS’ position as an industry leader
- Foster teamwork in support of reaching team performance goals
- Minimal travel maybe required
26
Customer Specialist Resume Examples & Samples
- Input customer forecasts & orders into Oracle ERP and create demand schedule to drive production
- Ensure receipt of customer Purchase Orders within timely manner
- Ensure weekly reconciliation of Open POs with the customers, eliminate risks of surprizes
- Provide primary point of contact for customers regarding change requests or fulfillment issues
- Support product transfer or new product introduction with initiating QWFs and manage communication
- Collect input from customers to support long-term forecasts for SI/SII/Op Plan processes
- Support presentations in case of need (regarding forecasts, customer fulfilment, and product transfer, NPIs)
- Provide transportation requests to Logistics department. on time, support shipment process with accurate data
- University/Collage degree in Business or Engineering
- Relevant experience in gas turbine or advanced technology parts manufacturing,
- Supply chain planning/forecasting/order management
- Dealing with Global customers or vendor management (excellent communication)
- Fluent in English, Hungarian
- Strong understanding of Energy Products and Energy Parts business environment,
- Ability to use personal computing applications (Excel, Word, PP)
- Experiences with Oracle ERP or equivalent
- Excellent interpersonal skills,
- Ability to drive change through influence and energy,
- Ability to manage customers in stressful circumstances
- Customer centricity
27
Citibank Berhad Kl-customer Specialist Resume Examples & Samples
- Diploma/Degree in any field
- Fresh graduates and those with call centre or from service/sales industry are encouraged to apply
- Ability to multi-task, strong team player and yet able to work independently
- Possess good inter personal skills, high energy, confidence and courteous
- Willing to work on shift, staggered hours, weekends and public holidays
- Strong command of spoken and written English
- Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an added advantage
- Should be web savvy and have strong PC skills
28
Customer Specialist Resume Examples & Samples
- Minimum 1 to 2 years of sales and customer service experience (financial services, call center, retail, etc.)
- Proficiency with Windows based applications (ability to navigate within multiple screens)
- High School Diploma, GED or relevant experience required
29
Customer Specialist Resume Examples & Samples
- Respond to a high volume of inbound customer inquiries, complaints and order requests via telephone calls, email, and fax correspondence; facilitate problem resolution; provide information on our products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results
- Respond to customer requests and questions regarding service, products and account information. Analyzes and rectifies customer concerns using established procedures
- Coordinate with manufacturing, distribution and remote services to ensure order fulfillment
- Identify, research, and solve non-standard problems through a solid understanding of our business products, processes and procedures
- Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement
- Demonstrate the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction
- Provide back up support to other members of Customer Service
- Examine trends and initiate improvements in order and inquiry satisfaction
- Work as a team member to satisfy all customer needs, improve call center performance and achieve department goals
- The ability to perform all accountabilities of Customer Service Representative, including the capital expenditure quotation process and sales team support functions
- A commitment to building the relationship with customers required to identify and meet/exceed their current needs; and anticipating their future needs
- Personal accountability for one’s own actions in all situations; holds self to high standard
- The ability to communicate effectively in a highly competitive environment by conveying information in a business like format, sharing information in an articulate manner and clarifying information to ensure understanding; must be able to multi task and possess good communication skills operating in a sometimes fast paced environment
- This position calls for a team player with the demonstrated ability to work with others; must also work independently with minimal supervision
- Define with their manager goals for personal and professional development
- Take accountability to execute their personal development plan to grow with in current role and to prepare for future roles
30
Swedish / Dutch / German Customer Specialist Resume Examples & Samples
- Dealing with customers queries on a daily basis via phone or email
- Process and raise required requests/transactions related to customer requirements
- Working with internal systems
- Candidates welcome from all backgrounds
- Native or fluent speaker in one of the following: GERMAN, DUTCH or SWEDISH
- Great interpersonal and communication skills
- Ideally some previous/first experience in customer service or technical support role
- Ideally some interest in technology
31
Overnight Customer Specialist Resume Examples & Samples
- Excellent communication, decision making, persuasion and problem resolution skills
- Experience working in fast-paced, goal oriented and team based structured environment
- A strong interest in continued learning and career advancement opportunities
32
Customer Specialist Resume Examples & Samples
- Maintains and improves knowledge of the department, company and industry as a whole by attending and fully engaging in formal training sessions; participating in informal training/mentoring sessions (e.g., with an SCS, ATL or TL); engaging in self-directed learning (e.g., studying information provided in a timely manner); maintaining and improving knowledge of all processes and procedures used within the department; maintaining and improving knowledge of all systems and applications used within the department; maintaining a current and comprehensive knowledge of all CT products and services; understanding the mission, vision and goals of the team and of the service/sales organization; developing a comprehensive knowledge of business and annual report requirements for each state; identifying, developing, and maintaining relationships with experts and leaders in the field; and collaborating with peers and management to continuously improve (e.g., accepting critical feedback and implementing suggestions)
- Owns the fulfillment and maintenance of customer business needs by maintaining long-term working relationships with existing customers (e.g., law firms, business entities); participating in on-boarding conference calls with newly assigned customers; owning and maintaining managed services (e.g., annual report filings, business licenses) for assigned customers; maintaining complete, accurate and up-to-date records of customer data; communicating with customers on a monthly basis to complete objectives; coordinating and managing the completion of customer filings (e.g., annual reports) prior to the established due dates; liaising with business partners to ensure all work is accurate and on time; and escalating issues that require additional expertise or authority (e.g., business partner performance, customer out of contact)
- Utilizes a consultative approach to understand and resolve customer issues and queries by accepting and responding to incoming calls and e-mails from assigned customers in a timely manner; providing consultative customer service to identify customer needs; seamlessly navigating multiple internal and external systems and tools to fulfill customer needs; providing information to answer basic customer questions (e.g., billing inquiries, state requirements); providing subject matter expertise to resolve advanced customer questions (e.g., strategies for effectively executing customer projects); providing comprehensive answers to questions about CT products and services; advancing sales opportunities to the sales team; recognizing and anticipating potential customer issues and/or training opportunities; and working with the Team Lead to execute plans of action to help prevent issues going forward (e.g., training programs)
- Manages financial transactions by posting charges for customer transactions; adjusting financial charges as necessary to ensure fair and accurate billing; and issuing checks for disbursements
- Participates in organizational activities to meet or exceed company objectives by helping to coach, mentor and develop team members and business partners (e.g., ACSs, offshore partners) to foster a team environment and maintain CT’s position as an industry leader; contributing to the achievement of monthly training goals; identifying and reporting opportunities to increase individual and/or team efficiency; helping to implement process improvement and operational efficiencies; applying subject matter expertise to special projects that will help achieve company objectives; participating in thought provoking discussions with departmental leadership; and collaborating with peers to develop and advance company-wide initiatives and strategies
- Building relationships with customers and team members
- Producing revenue (e.g., cross-selling, up-selling)
- Demonstrating strong knowledge of the World Wide Web
- Collaborating across internal teams
- Utilizing the Microsoft Office Suite (Word, Excel, and Outlook)
- 1 year working as an Associate Customer Specialist
- Demonstrating knowledge of CT business practices, processes, products and services
- Identifying and/or implementing process improvements
33
Customer Specialist Resume Examples & Samples
- Candidates with 1-2 years of related work experience
- Process and analytical skills with eye for detail and use systematic and creative approaches for problem solving
- Team players with strong relationship building skills to enable them to adapt to the dynamic business of Citi
- Strong communication & interpersonal skill
34
Customer Specialist Resume Examples & Samples
- Determine requirements by working with customers’ needs
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions
- Fulfil requests by clarifying desired information from customer
- Sell additional services which address the needs of a customer by recognizing opportunities to up-sell accounts, explaining new features
- Sells additional services by offering expertise/knowledge on products and services which enhance and grow customer loyalty where necessary
- Maintain systems by entering relevant / required information
- Keep equipment operational by following established procedures; reporting malfunctions
- Update job knowledge by participating in educational opportunities
- Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Comply with the AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly
- Call centre experience in a commercial setting
- Data entry processes
- Working to targets within a regulated, measurable framework and achieving SLAs
- Risk aware in handling customer information
- Demonstrated rapport-building experience around customer care
- Excellent customer service focus and empathetic awareness
- Can identify potential risk/issues and seek advice
- Resilience when dealing with distressed customers
- Multi-tasking and planning
- Personal commitment and enthusiasm
- Takes initiative when assisting team members
- MS office proficiency
- Educated to GCSE standard or equivalent
- Call Centre / Customer Service / Sales NVQ Level 2 desirable
35
Connected Customer Specialist Resume Examples & Samples
- Managing a territory of approximately 40 dealerships
- Leveraging General Motors in-vehicle technology into a competitive advantage
- Engaging General Motors dealers in developing effective new/used vehicle delivery processes, and service re-delivery processes that create a positive customer experience and drive infotainment / OnStar customer engagement
- Building strong relationships with dealers, dealer personnel and GM Zone teams
- Achieving assigned new and used vehicle customer engagement and retention goals
- Implementing new processes at dealerships involving infotainment products and services
- Conducting regional technology and Infotainment system training for General Motors dealerships and wholesale teams
- Providing technology and Infotainment certification training to dealer Certified Technology Experts, sales consultants, and service advisors
- Conducting and supporting customer focused technology clinics at dealerships
- Providing feedback to General Motors quality & engineering teams for continuous improvements on Infotainment and OnStar systems
- Interfacing with General Motors dealership personnel to demonstrate new General Motors Infotainment systems / OnStar
- Educating customers on new connected systems and features while also resolving customer questions or concerns
- Traveling (by car) to provide these services to dealers within the assigned territory
- An ability to diagnose customer concerns and determine if their concerns are rooted in a misunderstanding of the operations of technology systems or from actual technical issues within that system
- An ability to sell ideas and concepts to dealers and dealer personnel to further develop the adoption of in-vehicle technology use by our customers
- Knowledge of all General Motors products with a focus on technology and culture
- An ability to demonstrate exemplary customer engagement skills through the use of technology
- An ability to facilitate learning and to identify gaps in learning tool and development needs
- 100% mobile – able to move anywhere in the U.S. without restrictions
- 1+ year of technology field/sales experience
- Willingness to travel extensively (100% if required)
- Valid Driver’s License
- High degree of interpersonal skills
- Strong oral and written communication and persuasion skills
- Sales/customer experience/consumer electronics experience
- Technically Savvy
- Self-starter / Change agent
- Creative problem solving ability
- Ability to organize, plan and successfully administer multiple tasks
- Ability to work independently with little or no supervision
- Bilingual English/Spanish preferred
36
CSC Customer Specialist Resume Examples & Samples
- Minimum 6 months customer service experience
- Strong verbal communication & customer service skills, basic aptitude for math, proven ability to work w/ systems, accuracy in typing
- Ability to adjust to a changing environment
- Ability to educate customer on a service or product solution
- Ability to empathize with a customer and take ownership of an issue
- Ability to follow up on customer and commitments
- Ability to make decisions and explain criteria and actions
- Ability to present information or solution in clear concise terms
- Ability to question, accurately identify a need and present an effective solution
- Ability to set customer expectations and explain to customer what is being done to resolve an issue
- Bi-lingual specialty skill desired (Spanish and English)
- Candidate has proven Customer Service skills and ability to work in a fast paced changing environment
- Candidate has strong communication skills and ability to present information clearly and professionally
- Candidate has superior knowledge of Santander products, services, policies, procedures and systems and ability to communicate them clearly and simply to customers
- Candidate manages time effectively
- Complete knowledge of Santander products, policies and procedures
- Complete knowledge of Sovereigns products, policies and procedures
- Demonstrates ability to identify suspicious, red flag, high risk or fraudulent activity
- Demonstrates analysis and problem solving skills
- Demonstrates high level of professionalism; actively attends meetings and conveys understanding of comments and questions of others; listens well in a group
- Encourages and empowers others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel
- Excellent organizational and multi-tasking skills required
- Flexibility in schedule
- Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches; brings creativity to the job
- Positively asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action
- Responds well to personal development and feedback, demonstrates a willingness to learn
- Shows ability to confirm and check for understanding of communication
- Speaks clearly and expresses self well in groups and in one-to-one conversations; articulates thoughts, ideas and solutions clearly; shows ability to simplify complex issues
- The ability to navigate Santander system to collect information and data needed to identify and assess needs and or diagnose service issues
37
Associate Customer Specialist Resume Examples & Samples
- Oversee general Service of Process inquiries and issue resolution, manage execution of account maintenance and entry of delivery instructions for our representation customers
- Representing Wolters Kluwer within the industry
- Demonstrating strong analytical and problem solving skills
- Working in the banking, insurance, hospitality, retail or legal industry
- Generating add-on sales revenue
- Performing filing requests (e.g., corporate filings, annual report filings)
- Coaching and mentoring team members
38
Customer Specialist Resume Examples & Samples
- Provides customers with product and service information. Up-sells products and services
- Transfers customer calls to appropriate staff as required
- Identifies, researches, and resolves customer issues. Follows-up on customer inquires and follows-through for prompt resolution and customer satisfaction
- Completes call logs, reports and various sales support tasks as required
- Solicits orders from customers (may make sales calls -- cold calls) and revises pricing schedule of orders as required
39
Customer Specialist Resume Examples & Samples
- Accurately and efficiently place customer orders with the ability to recognize customer patterns
- Ability to understand customer needs and provide solutions based on tools available
- Work independently as well as in a team to accomplish daily and long term goals
- Proactively identify issues and address with short term and long term solutions
- Assist Sales Representatives in tracking customer metrics and coordinating efforts to assist with customer needs
- Coordinate with manufacturing, distribution, and remote services to ensure order fulfillment
- Identify, research, and solve non-standard problems through a solid understanding of our business products, processes, and procedures
40
New Customer Specialist Resume Examples & Samples
- Strong communication and organizational skills
- Ability to pass a pre-employment background check and drug screening
- Call center experience preferred but not necessary, as we will train
41
Spanish Speaking Customer Specialist Resume Examples & Samples
- Ensure incoming enquiries into the Dublin Service Centre are dealt with in an efficient and effective manner
- Service specific customer enquiries accurately and in a timely manner in line with departmental standards
- Spanish language required – French as well if possible
42
New Customer Specialist Resume Examples & Samples
- Telephone sales experience
- A thorough understanding of all Microsoft office applications
- The ability to multi-task
- Excellent follow-up and organizational skills
- The ability to self-start and work independently
43
Customer Specialist Resume Examples & Samples
- BS and no experience or a combination of four years experience and education
- Entry-level knowledge and experience in customer support practices and principles
- Prior experience working at the NSSC desired
44
Customer Specialist Spanish Resume Examples & Samples
- Provide information on queries relating to interest and billing on customer accounts
- Computer literate and good typing skills
- Primary Location: EMEA-IRL-L*-Dublin
- Schedule: Full-time
45
Associate Customer Specialist Resume Examples & Samples
- 1 year experience in customer service (i.e., business, hospitality, retail) including
- Integrating information from multiple sources quickly and accurately
- Gathering and analyzing customer requirements
- Diffusing potential volatile customer situations
- Working independently with a minimum amount of oversight
- Outstanding verbal and written communication skills
- 2+ years experience in customer service
46
Customer Specialist Resume Examples & Samples
- Managing work orders through the entire lifecycle
- Developing the ability to promote additional CT offerings to meet customer needs
- Managing financial transactions
- Participating in extracurricular activities or associations
- Demonstrating organization, time management, and multi-tasking skills
- Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
47
Senior Customer Specialist Resume Examples & Samples
- Ability to navigate our internal and external electronic while utilizing a consultative approach with our customers to fulfill their business needs including corporate filings, jurisdictional requirements and strategies for effectively executing customer projects
- Ability to present/explain complex Corporate service offerings, procedures, process methodologies and delivery issues to customers
- Provide high-level, quality consultative customer service to all internal and external customers hrough project's entire lifecycle from start to finish
- Identify opportunities to sell and cross-sell the full array of CLS products and Services
- Analyze teamwork flows and make recommendations and assist in implementing changes on how to improve them to increase customer satisfaction, retention, revenue growth and financial results. Challenge existing procedures and processes regarding the delivery of services and service offerings and make recommendations to enhance and improve upon them with them aim of increased team efficiencies and overall enhancement to customer and employee satisfaction
- Assist in training and coaching all fellow team members to foster a team environment while maintaining CT’s position as an industry leader, to include assisting with monthly training goals
- Assist in developing strategic business plan to ensure the continued growth of the business
- Manage financial transactions; including posting charges for transactions, issuing checks for disbursements, following through to collection, adjusting financial charges as necessary to ensure fair and accurate billing
- In coordination with the sales team, represent CT in verbal and in face-to-face interactions with clients as a Subject Matter Expert. Apprise TL and sales staff of any changes in client volume
- Manage business entity corporate filings from inception to completion (performing all fulfillment activities)
- Assist the Team Leader when necessary and act as a senior member of the team in the Team Leaders absence
- Individual must have solid experience (typically 3-5 years) on a Service Team or Customer Service in related industry
- Outstanding Communication Skills
- Ability and desire to provide high-level, excellent customer support to all internal and external customers at all times
- Must be motivated, self-starter
- Has built strong relationships with customers, (internal and external) and team members
- Ability to delegate responsibilities to team members
- Possesses training and coaching skills
- Outstanding knowledge of MS office/internet, ability to learn new applications and to train other team members
- Demonstrated competency in strategic thinking with abilities to provide customer with effective solutions, recommendations and options
- Expert knowledge and understanding of CT’s business practices, processes, products and services
- Has a proven track record of building accounts/cross-selling, and increasing revenue
- Able to work in a fast-paced, high-energy environment
48
Associate Customer Specialist Resume Examples & Samples
- Learns full line of CT products including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients
- Learns and executes the sales process for CT products and services
- Maintains and grows existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
- Serves as point of contact for specific accounts
- Represents the “voice of the customer”
- Performs other duties as requested by Supervisor
- 1 year experience in customer service or telesales including
- Outstanding verbal and written Communication Skills
- High call volume activity
- Presenting and/or training on products and services via telephone
49
Customer Specialist Resume Examples & Samples
- High School diploma, GED, or equivalent work experience
- 3 or more years of customer service experience
- Ability to work within a team structure
- Ability to learn and retain product information as it relates to the printing industry
- Necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
- Knowledge of CRM and SAP preferred
- Knowledge of Salesforce.com preferred
50
Customer Specialist Resume Examples & Samples
- Process customer orders/changes and enter data into computer system
- Respond ot customer inquiries for information in a timely and accurate manner
- Compute pricing, discount, and shipping charges; work with credit analyst on credit issues
- Maintain and update customer account information
- Enter contract information into ICM
- Review open orders and notify customer, warehouse and/or account, manager of any issues
- Enter consignment billings, replenishments, and returns
- Provide information to other company departments following departmental practices and procedures
- File, fax, and mail invoices
- Contact vendors as required to check on purchase order status
- Look up pricing and prepare customer quotes and provide customer usage reports
- Perform related duties as assigned by manager
- High school dipoma or GED equivalent
- 3+ years of Customer Service experience preferred
- Prior Graphic Arts experience preferred
- Pleasant phone demeanor, excellent organizational skills, and ability to work independently
- Ability to communicate with vendors and clients in an efficient and professional manner
- Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
- MUST BE BILINGUAL IN FRENCH!!
51
Associate Customer Specialist / Projects Resume Examples & Samples
- Manages time effectively and represents Wolters Kluwer
- Collaborates with colleagues to exchange information such as selling strategies and marketing information
- Demonstrated ability to manage multiple projects simultaneously
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- 2+ years experience in customer service or telesales including
- Proven success with consultative selling techniques
52
Customer Specialist Resume Examples & Samples
- Respond effectively to customer needs or requests by providing information, service, or by referring customers to appropriate staff
- Work directly with group contacts, account managers and brokers on claim payment and plan issues
- Responsible for updating the health plan database
- Provide feedback to supervisors regarding customer service representative technical skill level
- Researching and interpreting claim benefit questions for many different and unusual benefit plans and offering technical direction on how to move forward with call and claim resolution
- Monitor large dollar claims as assigned by account managers or directors
- Facilitate discussions with customers and plan holders on escalated issues
- Actively participate in the renewal process, including making appropriate recommendations
- Actively participate in customer visits and finalist presentations
- Ability to analyze customer reports and take appropriate action based on the data
- Provide continual education and consultation to the customer
- Attend all appropriate team meetings
- Extensive work experience within own function
- Work is frequently completed without established procedures
- May act as a resource for others
- May coordinate other's activities
53
Enterprise Customer Specialist Resume Examples & Samples
- Be accountable for providing pre-delivery support to a large diverse customer base across three key Vodafone channels
- Be responsible for ensuring Vodafone are easy to do business with, by supporting customers in understanding our services/products and ensuring pricing and ordering needs are met
- Manage complex quote and order processing from initial request through to delivery hand-off
- Engage face to face and remotely with customers, account managers and service management teams to demonstrate performance, agree requirements and understand the demand pipeline
54
Customer Specialist Resume Examples & Samples
- Directs and guides clients through resolution of technical issues
- Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
- Attends training courses as required and stay abreast of evolving internal processes and industry developments
- Works in a team environment and assist team members on various issues
- Proficient PC skills, specifically in Windows and IOS environments
- Ability to document, track and monitor a problem/issue to a timely resolution
- Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
- 1 year of PC desktop support or technical support experience with client contact
- Knowledge of Unix / Linux / SQL
- PC certifications (A+, MCDST or MCST)
- Bilingual French or Spanish
55
Senior Customer Specialist Resume Examples & Samples
- Establish and maintain effective Internal and External working relationships; including Sales, Operations, Finance and Customer Relationships’
- Implement strategies and deploy resources to meet Past Dues / AFDA / AR targets and objectives
- Actively lead the reduction of accounts receivable. In the HBS business this includes Unbilled Project, and all Billed, Receivables
- Key focus on AFDA (Allowance For Doubtful Accounts) de-risking P&L and recovery of Balance Sheet AFDA
- Lead resolution of disputes with assistance of Field Leaders and Finance Support. Ensure team and individual goals on dispute reduction/resolution are achieved
- Manage and administer customer accounts including account reconciliations and application of unapplied credits/cash
- Identify and escalate defined uncollectible accounts
- Drive regular involvement of regional management in status of portfolio
- Actively Participate in Six Sigma Teams
- Special Projects focusing on Clean up and/or Process Improvement as required
- Partner with RGM and functional leaders to quantify, schedule and track defined uncollectible accounts
- Use knowledge of contracts and legal processes of KSA to influence customers and collect past dues
- High School Diploma (preferred Bachelors degree in Legal/Finance)
- 5 years’ experience in collection and dispute resolution in a Multinational environment better or managing external customer relationships
- 5 years experience in finance or accounting functions – Preferable disputed / legal cases collection
- Demonstrated ability to influence without authority
- ERP knowledge (SAP is preferred)
- Excellent experience using Microsoft tools
- Experience of handling contractual disputes / Legal cases
- Demonstrated ability to Lead process changes
- Background of handling contracts / legal disputes
- Proficiency in Microsoft Word, Excel, Power Point and Access
- Understanding of financial accounting basics
- Excellent communication skills both internally across distances and externally with customers; ability to tailor the communications to the appropriate audience
- Green Belt Certified
56
New Customer Specialist Resume Examples & Samples
- Telephone sales/telemarketing experience
- Great listening, presentation and closing skills
- The ability to handle heavy phone work and multi-task
57
Texas Customer Specialist Resume Examples & Samples
- Clear and articulate communication skills, both written and oral
- Excellent telephone manner with a clear, concise, and pleasant voice with an understanding and helpful tone
- Responsive and adaptive to change and able to maintain a positive attitude in a high stress environment
- Good organizational skills with the ability to multitask such as listening to the customer as you are documenting the call information
- Ability/flexibility to assist in other areas of the department when needed
- Excellent spelling and grammar skills with a strong attention to detail
- Strong Windows, Internet, data entry, and typing skills in order to navigate through customer service tools in a timely manner while servicing customers
- Willingness to work overtime as needed
- Must be able to work in very fast paced environment and be able to handle stressful situations
- Experience in a high call volume call center, handling 60+ inbound calls per day preferred
- Experience handling difficult customer service calls, with proven experience with excellent call control
- Escalations experience a plus
- Bilingual preferred, not required
- Excel and Outlook experience
58
Customer Specialist Resume Examples & Samples
- Provide front-line support to patients and handle escalations from associate care centre specialists, as applicable by using dynamic communication skills to identify patient unmet needs and utilizing effective objection handling techniques
- Partner with assigned internal and external stakeholders to meet care centre needs for patients, meet individual needs of Health Care Providers (HCP) and patients in assigned territories and monitor and intervene with “at risk” patients when necessary
- Able to identify and analyze pertinent data
- Monitor Helpline call activity, product ordering information, online learning activity, and CareLink data
- Measure the success of the efforts through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
- Testing and conducting “proof of concept” sessions with patients to build web and mobile interactive solutions
- Demonstrated experience in a customer care, call centre role
- Previous experience in the BPO/Call centre or Shared Services environment
- Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships
- Solution orientated with a “can do” attitude and proactive, bias for action nature
- Demonstrates initiative and innovation to generate ideas and solutions in different situations
- Results orientated – Self-motivated and positive
- Fluent in English and MS Office proficiency
59
Customer Specialist Resume Examples & Samples
- Excellent customer service and stakeholder management skills
- Experience of managing customer escalations and extensive complaint handling skills
- A high level of accuracy and attention to detail
- An understanding of a Banking Operations department and the daily processes and procedures
- Solid experience of process improvement and streamlining activity
- Good analytical and problem solving skills
60
Quality Product Customer Specialist Resume Examples & Samples
- Preparing documents required for handling customer complaints (8D report, action plans)
- Carrying out risk analyses
- Working with the responsible entities to prepare and take any corrective actions, as well technically and factually correct application of quality tools and methods
- Participation in quality improvement projects, process audits, as well as supporting the process planner in projects concerning new products and facilities
- Collecting, analyzing and monitoring quality data and generating quality reports
- Prepare the validation and release of PPAP samples
- Check and evaluate the necessary sample test reports
- Coordinate the series control plan and P-FMEA
- Technical University degree
- Minimum of 1 years of practical experience in a similar position within a company active in automotive or electronics industry
- Very good knowledge of quality tools and methods
- Good command of English
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Customer Specialist Resume Examples & Samples
- Preferably 1 year working experience in banking, Client interaction/ servicing or Operations, preferably in Transaction Services and/or Corporate Banking . Fresh graduates are encouraged to apply also
- Strong Customer Orientation
- Strong Problem Solving
- Strong Analysis
- Strong Written and Verbal Communication
- Good Team Player
