Customer Associate Resume Samples
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Customer Associate Resume Samples
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AC
A Crooks
Ashleigh
Crooks
26120 Dion Cape
Detroit
MI
+1 (555) 446 1211
26120 Dion Cape
Detroit
MI
Phone
p
+1 (555) 446 1211
Experience
Experience
Boston, MA
Customer Associate
Boston, MA
Swaniawski-Kulas
Boston, MA
Customer Associate
- Provide the highest quality customer service to our guests
- Adhere to all company policies and procedures
- Maintain safety standards at all times
- Successfully work as part of a team
- Maintain friendly, cheerful demeanor
- Follow direction of supervisors
- Friendly, positive attitude
Phoenix, AZ
Customer Success Associate
Phoenix, AZ
Schoen, Bartoletti and Stiedemann
Phoenix, AZ
Customer Success Associate
- Work with clients to establish critical goals, or other key performance indicators for success, and aid the customer in achieving their goals
- Work with accounts at risk and proactively manage accounts to be aware of any potential risk and mitigate the risks through developed mitigation plans
- Work closely and cross train with account managers and sales team to assist with new and existing clients
- We have an open workspace that fosters teamwork and collaboration
- Serve as project manager and execute tailored plans – both internally and externally
- Work closely with product team to provide input on roadmap priorities
- Assist in the management, execution and fulfillment on a timely basis of all Media sales within assigned territory
present
Los Angeles, CA
Customer Operations Associate
Los Angeles, CA
Pfannerstill-Crist
present
Los Angeles, CA
Customer Operations Associate
present
- Daily logging of Posted items using OBA (Royal Mail online billing system)
- Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone in order to minimize customer down time and service cost
- Daily logging of end of day stats
- Manual hand stuffing of client documentation
- Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services
- Expedite priority orders (e.g., distributor product, parts, equipment) using departmental processes and information in order to maximize customer satisfaction and equipment up-time
- Process orders for goods and services with business partners, customers, suppliers and Company associates, either through direct telephone contact or other electronic means, in order to increase speed and accuracy of order transactions
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Duke University
Bachelor’s Degree in Business Administration
Skills
Skills
- Strong proficiency in Microsoft Excel
- Demonstrated ability to build and foster strong business relationships
- Strong organizational skills and ability to multitask and prioritize work
- Ability to quickly learn and utilize sales data systems
- Ability to learn procedures and concepts quickly
- Ability to deliver consistent excellent customer satisfaction
- Highly organized, detail-oriented and self-motivated
- Confident in having the ability to conduct meaningful and personable conversations in order to add value
- Ability to retain knowledge and learning
- Outstanding interpersonal skills; ability to communicate in a professional manner
15 Customer Associate resume templates
Read our complete resume writing guides
1
Customer Operations Associate Resume Examples & Samples
- Diploma or equivalent experience in general office
- Preferably experience in the financial business
- Strong client service skills
- Ability to work independently in a fast paced environment and meet agreed turnaround times
- Good organizational and decision-making skills
- Ability to follow instructions and schedules
- Experience handling investment products, e.g. OEIC, SICAV, Investment Trusts
2
Senior Customer Operations Associate Resume Examples & Samples
- Experience in Client Services within the financial sector
- Exceptionally strong client service skills
- Experience in managing staff
- Good organizational, problem solving and decision-making skills
- Must be able to see any task through to completion to follow instructions and schedules
- Strong computer skills and attention to detail a must
3
Customer Account Associate Resume Examples & Samples
- Answers escalated calls and questions regarding accounts
- Reviews all margin agreements for required information
- Reviews, maintains and services all customer account records. Maintains records of accounts as required by regulatory bodies and departmental procedures
- Assists with training and development of less experienced associates, remaining available for their questions once training is completed
- Analyzes cash and margin accounts on a daily basis; issue and track any necessary calls - file extension on calls, send mailgrams
- Answers calls referring to specific trading violations
- Informs Supervisor or Customer Account Associate III of potential problems or status of high-risk accounts and situations
- May perform other duties or responsibilities as assigned
- Relevant word processing, database, spreadsheet, and e-mail computer applications to create and/or edit documents, reports, and correspondence
- Compliance, with an eye for situations that could present risk to the firm
- Verbal and written communication skills to interact with all levels of management, other associates and counterparts at other firms
- Servicing a high volume of calls from Financial Advisors and associates while providing excellent customer service
- Project a professional demeanor to train associates on new duties and tasks
- Work thorough complicated activity
- Work independently and in cooperation with supervisor
- Work well under stress created by time deadlines, workflow volume changes, and telephone/associate inquiries
4
Customer Assistance Associate Resume Examples & Samples
- Excellent verbal communications skills including listening, probing and negotiating withcustomers to create a sense of obligation to resolve the overdraft. This shouldinclude the ability to deal with difficult customer scenarios in a manner thatcould strengthen the customers' banking relationship
- Mustbe able to work under time constraints with fluctuating work volumes andscheduling requirements to meet the needs of the business, while alsomeeting/exceeding customer expectations
- Abilityto use multiple systems and in a fast paced environment
- Previous Banking Experince preferred
- Previous Collections Experience preferred
5
Customer Assistance Associate Resume Examples & Samples
- Must be able to work under time constraints with fluctuating work volumes and scheduling requirements to meet the needs of the business, while also meeting/exceeding customer expectations
- Ability to use multiple systems and in a fast paced environment
- Previous collections experience
6
Customer Assistance Associate / Collector Resume Examples & Samples
- Excellent verbal communications skills including listening, probing and negotiating with customers to create a sense of obligation to resolve the overdraft. This should include the ability to deal with difficult customer scenarios in a manner that could strengthen the customers' banking relationship
- Must be able to work under time constraints with fluctuating work volumes and flexible scheduling requirements to meet the needs of the business, while also meeting/exceeding customer expectations
- Ability to use multiple systems and in a fast-paced environment
- Prior customer service or collections
7
Licensed Customer Associate National Investment Center Resume Examples & Samples
- Efficiently manage inquiries from NIC/CWM FAs and Clients for New Account Opening/Asset Transition
- Strong problem solving and decision making skills, combined with an understanding of regulatory requirements are required to perform job functions
- Interprets procedures/ instructions to resolve problems within established policies and procedures, while adhering to banking and brokerage regulatory requirements
- Works under little to no direct supervision while performing job duties
- As required, may train lower level team members
- Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided
- Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function
- Organization skills
- Solid work ethic, professionalism, and positive attitude
- Ability to thrive in a dynamic work environment Required Licensing
- Active Series 7,63, 65 or 66 Education/Work
- Minimum of 1 year Investment Industry experience Bi-lingual Skills Spanish or Mandarin/Cantonese language skills (preferred)
8
Customer Account Associate Resume Examples & Samples
- Answers calls and questions regarding cash accounts
- Works with Branch personnel to understand and resolve problems and requests
- Completes daily reports accurately, reviewing account activity for compliance with rules and regulations
- Follows up on the ultimate collection of any funds due
- May perform other duties and responsibilities as assigned
- Verbal and written communication skills
- Recognize and attend to important details
- Learn and operate in-house computer system
- Handle multiple tasks and deadlines accurately and efficiently
9
Anthropologie Temporary Customer Associate Resume Examples & Samples
- Ensure a customer’s positive final impression at the cash wrap by following all company procedures
- Practice proper phone etiquette
- Uphold all company policies
10
Anthropologie Seasonal Customer Associate Resume Examples & Samples
- Ensure the highest level of customer care, in line with Anthropologie's specific service expectations
- Build genuine relationships with customers
- Determine the customer’s needs and offer suggestions or alternatives
- Help to maintain organization, cleanliness, and restock storewide
11
Associate Loyalty Customer Specialist Resume Examples & Samples
- Quality experience - Auditing - Attention to detail - Knowledge of 21 CFR 803
- Excellent critical thinking skills
- High tolerance for ambiguity
- A minimum of an AS/AA degree or relevant experience
- Bachelor’s Degree preferred
- One year of product complaint investigation or related relevant experience
- Proficiency in Excel and one or more complaint handling databases
- Basic problem solving and statistical skills for proper complaint investigations
- Knowledge of PC hardware/software operation is required for complaint research, documentation and archives
- Basic understanding of image-guided and computer-assisted based medical procedures, hospital/operating room experience, or relevant related experience
12
Customer Claims Associate Resume Examples & Samples
- 1+ related Business experience
- Computer savvy
- Microsoft Office/Suite proficient
- Solid proven problem solving and decision making
- Excellent communication skills (written and verbal)
- Previous experience with Carriers and Logistic Deduction
13
Customer Claims Associate Resume Examples & Samples
- 1+ year of related Business experience
- Microsoft Office/Suite proficient (Excel, Word, etc.)
- Solid problem solving and decision-making skills
- Previous experience with carriers and logistic deductions
14
Associate Customer Advocacy Specialist Resume Examples & Samples
- Experience working within a SaaS business model
- Understanding of enterprise software deployments, and customer needs across the lifecycle
- Knowledge of Adobe’s Digital Marketing products and solutions
15
Associate Director, Customer Insights Resume Examples & Samples
- Work with multiple stakeholders – business partners in the US and Global Insights team on strategic business questions, incorporating the consumer perspective
- Define holistic approach for solving business questions and manage projects from start to finish
- Select and manage external partners as needed to execute projects
- Tie together data from various sources to ‘tell the story’
- Serve as a thought partner to the organization
- Strategic thinker able to identify key business questions, structure creative approaches and connect the dots between data and business implications
- Strong project management skills – needs to be well organized, detail oriented, self-driven
- Deep experience with primary consumer research: qualitative and quantitative
- Able to manage complex projects with multiple stakeholders – across functions and at all levels of seniority
- Strong analytical skills – experience with handling and analyzing large data sets
- Intellectually curious and deeply passionate about luxury/ retail/ fashion/ beauty
- Genuinely interested in the consumer perspective
- Excellent communication skills required – solid experience with Powerpoint creation and presentation expected
- Minimum 6-8 years of experience in a strategic / analytical capacity
- Experience in management consulting, corporate strategy or consumer insights
16
Customer Assistance Associate Resume Examples & Samples
- Must be able to work in teams
- Previous Collection experience
- College degree desired, but not required
- Desire to resolve customer issues a must
17
Associate, Customer Contact Center Resume Examples & Samples
- The desire to proactively identify opportunities to help customers with their financial needs by matching them with the best products and services that BMO offers, including cross-selling and referral opportunities to other groups within BMO
- The motivation to meet and exceed your personal sales targets
- Ability to take the complexity out of financial decisions by helping to simplify, understand and guide the customer through the process
18
Customer Group Rotation Associate Resume Examples & Samples
- Resume
- Upload a 60-second video telling us about yourself and feel free to be creative! (please provide a link to YouTube, Vimeo, or something similar)
- Rotation2016
- LI-JA1
19
Customer Resolutions Associate Resume Examples & Samples
- A minimum of 12 months experience in complaints handling/dealing with escalated issues
- Previous experience in customer service/relationship building
- Demonstrated experience in dealing with challenging situations and conflicting priorities
- A working knowledge of all relevant legislation with a proven ability to comply, particularly with NCCP
- Intermediate experience with Microsoft Word
- A genuine interest in building a career in financial services
- Leasing and asset finance
- Tailored debt and finance solutions
- Asset remarketing, sourcing and trading
20
Proactive Associate, Customer Contact Center Resume Examples & Samples
- You will proactively identify sales opportunities, including cross-selling opportunities to other groups within BMO by making outbound calls
- As a front line contact center employee you will play a critical role in delivering great customer experience with our customers
- Bilingualism is required (French / English)
- Passion for helping customers
- Strong communication skills (over the telephone and in person)
- Solid computer and multi-tasking skills
21
Customer Loyalty Associate Resume Examples & Samples
- Assist with finding Search and Send orders quickly and efficiently
- Retrieve Pre-sell from stock area
- Sell the Bloomingdale’s Loyallist Charge Card as the BEST way to shop at Bloomingdale’s
- Support the use of fulfillment tools and multiple channels to meet the customers need (Search and Send, bloomingdales.com, The Outlet,)
- Utilize selling technology (Look books, MPOS, b-connected, mobile apps, etc.) to meet the needs of the customer
- Strong interpersonal and communication skills. Ability to determine customers’ needs through friendly interactive dialogue
- Ability to work in a fast-paced environment, handle multiple requests
- A team player who possesses the ability to work in a learning environment
- Understand and ability to use technology
22
Customer Creation Data Entry Associate Resume Examples & Samples
- Create, maintain and update customer account and contract information as required based on established SOPs
- Define customer hierarchy/relationships and link accounts as required
- Verify and merge duplicate records
- Facilitate standardization of customer, contact, address, and contract information
- Work with field operations to ensure prompt issue resolution and minimal delay in the customer creation process
- Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above
- Two + years office experience
- Detail oriented with attention to accuracy
- Ten-key typing score at or above 10,000 KPH with 95% accuracy
- Alpha-numeric typing scores at or above 50 WPM with 95% accuracy
- Requires basic knowledge of office procedures
- Familiar with general office equipment
- Proficient in Microsoft Office Suite (Word and Excel)
- Working knowledge of Oracle a plus
- Experience with Customer Data Management best practices a plus
- Prompt arrival and regular attendance at work
- Ability to develop and maintain a positive working relationship with others
- Supports and participates in the Company's quality standards with a continuous focus on customer service
23
Global Customer Operations Associate Resume Examples & Samples
- Knowledge and use of a variety of analysis tools (e.g. Excel, SQL, Eureka) and understanding of best situations to use specific tools
- Data management, e.g. data loading/extraction, database administration, & data interface understanding
- Self-starter with strong interpersonal, communication and analytical skills
- Experience in a commercial, sales or marketing team
- Speak and write fluent English, other European languages an asset
- Experience of working effectively in cross-functional teams
- Experience of working to SLA's and using workflow tools
- Working in a multi-national organisation
- Experience with Salesforce.com or Veeva CRM systems
24
Customer Operations Associate Manager Resume Examples & Samples
- Help lead the Customer Care support team, technical systems, processes and reporting
- Help develop new, as well as refine existing fan supporting processes for Customer Operations
- Improve customer service quality results by studying, evaluating, and re-designing processes as warranted
- Support and communicate service metrics and reports, including monitoring and analyzing results as well as implementing changes where necessary
- Utilize trouble ticket issue escalation and tracker tools to ensure consumer-impacting Tier II technical issues are resolved, and service quality goals are met
- Remove conditions and obstacles to improve support efficiencies between the contact center and the product engineering teams (cross-team interaction and problem-solving opportunities)
- Make recommendations to improve contact center operations by understanding contact center performance, identifying and leading escalation of urgent product issues through resolution
- Partner with business leaders to implement specific initiatives, in a collaborative and innovative manner to solve fan-impacting service and product issues, and provide feedback
- Ensure that the Contact Center Service processes are highly customer focused, operationally effective and cost efficient
- Identify and eliminate root-cause barriers to contact center accuracy, productivity, and quality and embrace emerging customer service technologies
- Periodic domestic travel required via plane/automobile
- 3+ years varied customer operations contact center experience, or experience in a similar customer service role, within a technically and quality-focused, consumer support contact center for a world class brand
- Competent user (administrator level a plus) in CRM application(s), such as Salesforce and ZenDesk, including email, internet/web, chat services, telephone support, including competent understanding of IVR/VRU capabilities and usage to support consumer customers
- Demonstrated ability to identify performance opportunities and develop and implement action plans to improve performance of contact center agents
- Demonstrated understanding of “sports seasons”, basic game play of domestic core sports, and impact to consumer customer service support/demands
- Knowledge of customer service escalation procedures and technical tools used by contact center and Customer Operations team to support Tier II trouble ticketing tools (such as Atlassian JIRA, Remedy or similar tools)
- Proven track record in understanding customer concerns, and importance of professional problem resolution and reporting to key stakeholders
- Good time management, organizational, interpersonal and communication skills must be demonstrated with varied levels of personnel as well as vendors/partners
- Ability to perform to expectations in a fast-paced, rapidly-changing environment
- Must be a team player who is self-motivated, has a sense of urgency and has the ability to multi task
- Self-starter capable of taking initiative and working with minimal direction
- Solid understanding of operational processes used to support B2C customers, as well as contact center volume forecasting/staffing
- Excellent reporting and analysis skills
25
Customer Success, Associate Technical Anaylst Resume Examples & Samples
- Act to collect information on recurring incidents and improvement opportunities in your technical domain and work to correct service, operational and technical issues
- Provide exceptional IT support to internal customers, across geographical locations ensuring an overall high level of customer satisfaction on an ongoing basis
- Ensure service levels for customers are met, identifies opportunities for improvements and implements these as agreed
- Test, configure, install and manage and repair of all IT related equipment (Hardware and Software)
- Provide ‘new starter’ system training, and provide system training through 10 Minute Tech, individual sessions and workshops
- Ensure internal customers are kept informed at all times regarding the status of any outstanding call they have placed with the IT service desk or any other GapTech team
- Take ownership of more complex issues and drive for resolution/completion; investigate the root cause and implement improvements to reduce future occurrences
- Develop strong and trusting relationships with business, International and US counterpart at many levels of the organization
- Above all, support people as opposed to the technology
26
Customer Operations Associate Resume Examples & Samples
- Schedule installations, replacements, and/or removals of equipment or other assets using Coca-Cola information systems, supplier networks and agent contacts in order to meet customer expectations
- Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., JD Edwards, Service Source, Central Service, FedEx or UPS databases)
- Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling)
- Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts
- Receive, record and respond to customer or consumer inquiries/feedback using database tools and documented best practices in order to provide improved service performance and/or to capture and report data to internal/external users
- Create and maintain partnerships with customers, sales and operations clients or third party service providers (e.g., service/installation agents, distributors) by establishing common goals, objectives and performance target requirements in order to improve mechanical service and installations for customers
- Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services
- Expedite priority orders (e.g., distributor product, parts, equipment) using departmental processes and information in order to maximize customer satisfaction and equipment up-time
- Process orders for goods and services with business partners, customers, suppliers and Company associates, either through direct telephone contact or other electronic means, in order to increase speed and accuracy of order transactions
- Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience
- 2 years in Customer facing role
- Manage customer issues, analyzing opportunities and providing system and process solutions that meet or exceed customer expectations. Proven record of successful customer relationship skills
- Sales/sales support
- Individual/team leadership
- Operations/logistics
- Software Applications: Knowledge and use of technical software applications appropriate to the specific work activities (e.g., basic Company applications, SAP, OPS, JD Edwards, Service Source, Central Service)
- Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer
- Account Management: Knowledge of FSOP customer base and account structure, and how they are managed and serviced. Ability to match FSOP products and services to the needs of account management and their customers. Knowledge of account stewardship techniques: Knowledge of customer requirements and business plans to ensure continuity of supply. Ability to develop partnerships with customers that benefit CCNA and the customer
- Contact Center: Knowledge of Contact Center software systems, capabilities and processes
- Equipment installation requirements: Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements). Knowledge and application of dispensing equipment installation principles
- CCNA NFSOP Business Systems Knowledge: Knowledge of the structure, strategies, major initiatives, culture, policies and procedures of the organization. In-depth knowledge of supply chain functions (Contact Center, Equipment Supply, Field Service, Manufacturing, Distribution). Knowledge of internal and external forces that influence the organization and its customers. Ability to clarify the role and processes of Corporate, Fountain, Minute Maid, Bottlers and Suppliers and how they interface with one another
- Information Systems: Knowledge and use of existing CCNA Technical Information Systems (e.g., JDE, Central Service, SAP) to generate necessary data. Ability to access, analyze and utilize information in a manner that adds value to the organization. Ability to propose system enhancements based on business needs
- Trademarks and Brands: Knowledge of TCCC Trademarks and Brands. Demonstrates an understanding of the obligation to protect and enhance Company trademarks
- CCNA and Shared Services Processes: Knowledge of CCNA and Shared Services processes (e.g., fulfillment, settlement and purchase orders). Knowledge of specific supply chain process design standards and operating methods (e.g., packaging equipment, service and installation, order management). Knowledge of the impact, interdependencies and relationships that each function within the supply chain has on each of the other functions
- Fountain: Knowledge of Fountain Manufacturing's capabilities, technology, distribution and business processes. Knowledge of fountain service policies and procedures
- Bottler Knowledge: Knowledge of bottler network systems' capabilities (e.g., manufacturing, distribution and repair of fountain equipment, service and installation). Knowledge of the Bottler service infrastructure as it relates to installation equipment. Knowledge of Bottlers' business models, economics and organizational structures
- Distribution: Knowledge of distributor/distribution policies and procedures. Ability to understand costs/benefits of distributors and common carriers, third party capabilities, distribution structures to support customer order processes, and product availability
- Service Fulfillment: Knowledge of supplier fulfillment capabilities to meet customer and internal requirements. Ability to build system capability and capacity to ensure service is provided effectively, timely and efficiently
- Current Business Conditions: Knowledge of current business conditions/external environment as it impacts The Coca-Cola System
- Food Service Industry: Knowledge of the food service and hospitality industry
- Equipment Optimization/Configuration: Knowledge of optimal in-outlet equipment configuration (e.g., number of valves, dispensing locations, type) based on current and future customer needs (e.g., volume, traffic)
- Parts Order, Inventory and Fulfillment Process: Knowledge and application of spare parts order entry, inventory and order fulfillment process (e.g., Cycle Counts, Van Balances, open PO reports)
27
Customer Success Associate Resume Examples & Samples
- 1-3 years of Sales, SaaS, Customer Success or Account Management experience
- Strong proficiency in Microsoft Excel
- Extremely detailed-oriented and assertive
- Creative problem-solving skills that drive results
- Sales experience
28
Customer Success Associate Resume Examples & Samples
- Fashion industry experience or familiarity with brands and wholesale business mandatory
- 1-2 years relevant experience in Account Management; software, e-commerce, or SaaS a plus
- Good working knowledge of, or, expertise in CRM’s (Salesforce, Zendesk, etc.) preferred
29
Customer Success Associate Resume Examples & Samples
- Successful onboarding of clients onto Invesco Jemstep technology platform
- Work with clients post-launch to apply best practices in growing online AUM
- Work closely with product team to provide input on roadmap priorities
- Collaborate with other team members to ensure all facets of onboarding are coordinated and launch milestones are met
- Responsible for preparing and maintaining project plans, status reports and issue logs
- 3-4 years of experience in client facing service or relationship management role
- Strong knowledge of Invesco Jemstep product offering and various options/alternatives for clients
- Sound knowledge of financial technology ecosystem in the RIA/IBD environment
- Strong problem-solving and trouble shooting skills
30
Customer Operations Associate Resume Examples & Samples
- Serves as the operational point of contact for customers at the outlet level for Food Service project activity
- Generates equipment orders or work orders for volume generating or equipment placement activities for chain and national account projects
- Sources and orders equipment and parts needed
- Schedules the activity with the customer and confirms outlet readiness to avoid wasted trips and reduce travel and labor costs
- Performs customer close out calls to ensure activity is complete and the customer is satisfied
- Resolves issues and exceptions within the order management process, and follows up with the customer at the outlet level, COM and appropriate Sales Support stakeholders
- Create and maintain partnerships with customers, clients or third party service providers (e.g., service/installation agents, distributors) by establishing common goals, objectives and performance target requirements in order to improve mechanical service and installations for customers
- Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone in order to minimize customer down time and service cost
- Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience 2 years in Customer facing role
- The ability to process multiple types of information, perform multiple tasks simultaneously, and/or make judgments about moving from one task to another based on their importance
- Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals
- Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations
- Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others
- Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance
- Ability to access, analyze and utilize information in a manner that adds value to the organization
- Ability to propose system enhancements based on business needs
31
Bhldn Customer Associate Resume Examples & Samples
- Maintain a warm, professional demeanor that upholds the BHLDN standards
- Show a commitment to teamwork and goals
- Maintain a flexible, can-do attitude
- Participate in fit and styling sessions to enhance product awareness
- Be in-the-know of product and designer information
- Support bridal and non-bridal customer appointments
- Provide helpful customer experience feedback to managers for continued brand development
- Drive client generation practices through consistent electronic and manual record retention and follow-up
- Meet established customer service and sales goals
- Assist in expected opening and closing procedures
- Attend and contribute to mandatory store meetings and events
- Participate in the cycle count procedure
- Keep the shop floor looking lovely
32
Anthropologie & Co-customer Associate Resume Examples & Samples
- Collaborates with the team during morning, closing, and one minute meetings
- Executes stock-to-sales processes and presentation standards
- Adheres to Typical Day/Week Guidelines
- Is accountable to upholding the Anthropologie standard
- Maintains a visually compelling store that is neat, clean and organized
- Adheres to internal and external Loss Prevention procedures
- Upholds all Company Policy and Procedure
33
Anthropologie & Co-terrain Customer Associate Resume Examples & Samples
- Knowledge of core terrain customer
- 1+ year of experience in customer service and the garden or nursery business
- Bachelor’s degree, or working on degree, in horticulture or related field preferred
- Apply the Terrain aesthetic to enhance the visual impact of our unique merchandise
- Work with team members across departments to create and maintain inspirational displays including diverse indoor plant material, staff kiosks, and display containers
- Has a strong understanding of Home & Garden style that is reflective of the terrain brand
- Contributes to presentation processes and upholds terrain presentation standards
- Supports product placement and plant design that is reflective of Home & Garden trend, reinforces brand messaging, and inspires the customer
- Participates in the sharing of inspiration and idea generation
- Contributes to dialogue around product and trend
34
Licensed Customer Associate Resume Examples & Samples
- Strong problem solving and decision making skills, combined with an understanding of regulatory requirements are
- Interprets procedures/ instructions to resolve problems within established policies and procedures, while adhering to
- Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and
- Ability to build rapport over the phone
- Ability to be flexible with work schedule to include weekends and evening
- Proven success working in a team environment
- Active Series 7,63, 65 or 66
- College degree preferred, or equivalent work experience
- Minimum of 1 year Investment Industry experience Bi-lingual Skills Spanish or Mandarin/Cantonese language skills
35
Bilingual Financial Customer Associate Resume Examples & Samples
- Provide outstanding customer service to inbound callers while responding to their inquiries and requests on employee benefits plans throughout their employment lifecycle (enrollment to retirement)
- Seek opportunities to educate customers to take ownership of their needs and maximize their retirement benefits
- Consult and educate customers to achieve beneficial outcomes for their retirement savings
- Reference multiple on-line resources effectively while simultaneously conversing with customers
- Mitigate risk while adhering to quality procedures and ensuring compliance with regulatory requirements
- Obtain and capture feedback from customers to help identify customer experience improvement opportunities
- Partner across the organization to deliver world-class service and ensure continuous process improvements
- Financial services and/or employee benefits industry experience, or an affinity towards learning more about them
- Bachelor's Degree
- Bilingual (ability to communicate in both English and Spanish with customers via phone)
- Previous experience delivering outstanding customer service in a metric-oriented environment
- Ability to confidently lead customers to the best outcomes utilizing consultative techniques and capabilities
- Outstanding interpersonal, communication, time management, problem-solving and critical thinking skills
- Desire to uncover unspoken customer needs through effective questioning
- Demonstrated ability and attitude to thrive in a fast paced, challenging, and evolving team-oriented environment, while enhancing the customer experience
- Strong aptitude for embracing new technology and the ability to simultaneously leverage multiple systems and resources
- Focus on continuous improvement to enhance the customer experience
- Open and responsive to quickly apply coaching and feedback for immediate improvement and proactively manage personal development
36
Financial Customer Associate Resume Examples & Samples
- Provide outstanding customer service to inbound callers while responding to their inquiries and requests on employee benefits plans throughout their employment lifecycle (enrollment to retirement)
- Seek opportunities to educate customers to take ownership of their needs and maximize their retirement benefits
- Consult and educate customers to achieve beneficial outcomes for their retirement savings
- Reference multiple on-line resources effectively while simultaneously conversing with customers
- Mitigate risk while adhering to quality procedures and ensuring compliance with regulatory requirements
- Obtain and capture feedback from customers to help identify customer experience improvement opportunities
- Partner across the organization to deliver world-class service and ensure continuous process improvements
- Financial services and/or employee benefits industry experience, or an affinity towards learning more about them
- Previous experience delivering outstanding customer service in a metric-oriented environment
- Ability to confidently lead customers to the best outcomes utilizing consultative techniques and capabilities
- Outstanding interpersonal, communication, time management, problem-solving and critical thinking skills
- Desire to uncover unspoken customer needs through effective questioning
- Demonstrated ability and attitude to thrive in a fast paced, challenging, and evolving team-oriented environment, while enhancing the customer experience
- Strong aptitude for embracing new technology and the ability to simultaneously leverage multiple systems and resources
- Focus on continuous improvement to enhance the customer experience
- Open and responsive to quickly apply coaching and feedback for immediate improvement and proactively manage personal development
37
Customer Success Associate Resume Examples & Samples
- Assist in the management of all aspects of the Exhibitor customer experience for assigned territory and Brand
- Assist in the management, execution and fulfillment on a timely basis of all Media sales within assigned territory
- Assist CSS and Event Management team with all Exhibiting customer inquiries
- Work closely with assigned CSS to ensure seamless customer experience related to all fulfillment needs, inquiries and questions
- Manage day to day data needs to ensure proactive and effective touchpoints across targeted list of customers
- Work closely with Event Sales team to and partner groups to ensure a successful Customer Experience for assigned territory
- 2 to 3 years of Business experience in a corporate environment, B2B experienced preferred
- Outstanding interpersonal skills; ability to communicate in a professional manner
- Strong organizational skills and ability to multitask and prioritize work
- Proficient with Microsoft Office, including Word, Excel and Power Point
- Understanding and/or proficient in Web Advertising and Social Media Channels
- Ability to quickly learn and utilize sales data systems
- Able to work independently as well as in a team environment
- Demonstrates personal motivation
38
Associate Customer Success Manager Resume Examples & Samples
- Basic understanding of APM space, client management and basic understanding of technologies
- Ability to pull key metrics together for various accounts and enable CSMs and AEs to perform QBR's
- Exercises judgment within defined procedures and practices to determine appropriate action
- Builds productive internal/external working relationships
- Receives mentorship and detailed general instructions of routine work; is assigned new projects & assignments
39
Customer Success Associate Resume Examples & Samples
- Create a customized unique portal for our clients by uploading assets such as product data, customer data, buyer data, inventory data and creative content
- Work closely and cross train with account managers and sales team to assist with new and existing clients
- Act as the primary point of contact during the on boarding process for any questions or inquiries pertaining to data, settings, imagery or creative content
- Become a true NuORDER product expert through assisting with version release testing, support articles, and internal training
- Daily and weekly touch bases with the Senior Customer Success Manager
- Weekly reporting for assignments to the Product Enablement Manager
- Troubleshoot client issues surrounding data: file uploads, transfers (FTP, API, XML), data discrepancies & cleanup. We work with CSV, TXT, & XLS formats -- You’ll spend a lot of time in Excel!
- Provide world-class guidance & technical support. Answer client questions (phone & email), help identify causes and solutions
- Test issues to replicate what a client might be experiencing and how to reproduce
- Log bugs & assist with testing fixes for release
- Educate users on features and functionality, and provide crystal clear step-by-step instructions
- Escalate issues when needed to get the problem solved
- BA/BS Required
- 1-2 years experience in wholesale, retail, e-commerce or other Fashion industry mandatory
- You're a great communicator. You understand complex concepts and are able to break them down for non-technical people
- Comfortable multi-tasking in a fast-paced, ever-evolving, entrepreneurial startup environment
- Basic Photoshop experience is a must
- Knowledge of current IT concepts, issues, practices, methodologies and trends is a plus
- Must be able to work well under pressure and meet deadlines
40
Financial Customer Associate Resume Examples & Samples
- You possess strong ability to clearly communicate with our customers via inbound calls
- You aspire to assist others by using robust problem solving skills
- You’ve had exposure to or genuine interest in n learning more about Financial services and/or employee benefits
41
Customer Success Associate Resume Examples & Samples
- Proactive in all aspects
- Ability to deliver consistent excellent customer satisfaction
- Self-learner who absorbs information quickly
- Impeccable grammatical and spelling skills
- Flexible with excellent time management
- Excellent IT skills & competent in use of Social Media; Twitter/LinkedIn/Blogging
- Confident in having the ability to conduct meaningful and personable conversations in order to add value
- Ability to confidently engage with customers at all levels
- Motivated to achieve and track your own Objectives and KPI’s
- Ability to retain knowledge and learning
- Minimum of GCSE English & Maths at level C and above or equivalent
42
Customer Success Associate Resume Examples & Samples
- Make strategic outbound calls to current customers to drive adoption, business value and client satisfaction with the ultimate goal of subscription renewal
- Respond to inbound requests (emails & calls) from current customers in a programmatic coverage-based approach
- Co-browse with our customers on-line to demonstrate how to adopt our solutions for business benefit
- Modify customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concerns
- Achieve and exceed agreed Optimization targets monthly and quarterly on customer satisfaction, conversion and renewal
- Collaborate with New Business Development and Continuity Sales teams in the pursuit of excellent results and flawless execution
43
Customer Operations Associate Resume Examples & Samples
- Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions. Performs necessary cost transfers
- Prepare and submit billings. Completes any additional documentation required for billing, i.e. certified payroll
- Reconciliation of accounts payable exceptions as necessary. Assist installation teams as needed to reach revenue goals, which may include contacting vendors
44
Senior Customer Associate Resume Examples & Samples
- Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance
- Efficiently gather complete information to access and fulfill customer needs
- Proactively educate the customer on preventive measures to avoid raising similar queries in future
- Offer a win – win proposition while adhering to Client company policy
- Communicate effectively and professionally with internal and external customers to resolve questions and issues
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- 2nd year completed
- Willing to be assigned on graveyard & shifting schedule
45
Associate Director, Customer Insights Resume Examples & Samples
- Anticipate and identify customer insights needs, collaboratively with commercial colleagues, to help inform key business decisions and track performance
- Conduct and provide direction for primary market research in support of business objectives
- development of the agency/vendor briefing document incl. study design
- agency/vendor selection
- selection of methodology and appropriate technique to determine samples
- supervising fieldwork
- guide as well as perform the analysis and interpretation of statistical analyses (e.g. factor analysis, discriminate analysis, perceptual mapping, and conjoint analysis)
- derive and present clear recommendations from the study with regard to the business decision to be made
- Develop and implement new innovative customer insights tools and techniques and processes
- Partner with commercial team on customer segmentation, brand development, pricing, go-to-market strategy, and patient services to enable a successful launch
- Integrate primary market research insights with secondary data findings to build a comprehensive and holistic understanding of the marketplace and key business issues
46
Customer Success Associate Resume Examples & Samples
- Uses the SAP system to provide information on pricing, availability and alternate product selection
- Resolves customer problems promptly and accurately to retain and drive customer loyalty
- Addresses customer feedback regarding customer experience by escalating through appropriate business channels
- Efficiently records and processes orders, faxes, pending returns, returns, debits, credits, inquiries and feedback
- Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule
- Takes personal ownership for meeting established individual and team metrics
- Consistently executes on all requirements
- Meets or exceeds monitoring standards on phones and online
- Operates in a complex, rapidly changing environment
- Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions
- Completes product training courses
47
Customer Success Associate Resume Examples & Samples
- Work directly with customers, account teams and cross-functional organizations to onboard new customers to the Teradata Managed Cloud ensuring a smooth and positive experience
- Continuously look for opportunities to improve the customer experience and efficiencies for day-to-day operations
- Survey customer experience and work with team to build programs to increase customer satisfaction ratings
- 3+ years of experience in an enterprise level customer-facing role
- Ability to multitask and coordinate multiple simultaneous complex projects
- Willingness to provide process guidance to individuals, teams and programs
- Teradata experience
- Cloud experience
- Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage
48
Customer Associate Resume Examples & Samples
- Provide the highest quality customer service to our guests
- Adhere to all company policies and procedures
- Maintain safety standards at all times
- Successfully work as part of a team
- Maintain friendly, cheerful demeanor
- Follow direction of supervisors
- Friendly, positive attitude
- Experience in a restaurant/ food service environment preferred, but not required
- Must be able to stand for prolonged periods of time
- Repeated walking, bending, stretching and occasional lifting of food products and supplies up to 50 pounds, with or without reasonable accommodation
- Able to clearly and effectively communicate with customers, associates and managers
- Able to work a varied schedule that may include nights and weekends
49
Baggage Agent / Customer Associate Resume Examples & Samples
- Cash handling experience
- Ability to handle packages/bags weighing up to 100 lbs
- Good problem solving and decision-making ability
- Basic math skills
50
Customer Operations Associate Resume Examples & Samples
- 80%
- With proper oversight, executes credits and or processes returns when necessary, assisting customers with pricing issues, faulty stock, cancelled orders, and incorrect shipments
- Provides timely updates to Pernod Ricard USA customer database, ensuring contact and order history information is correct
- Working with appropriate state and/or regional support personnel, ensures that customer relationships are maintained at the highest levels through accurate and timely sharing of pertinent client and/or market information
- 3) Nature & Scope: Position typically works with all levels of employees in the company, as well as continual contacts with key customers and Pernod Ricard USA sales support personnel. Requires outstanding skills in all aspects of customer service, with additional competencies in billing, order processing, and distribution. Under general direction, position has accountability for moderate resource expenditures. Within invoicing and order processing policy guidelines, responsible for customer satisfaction throughout the order management process. Decisions will impact customers as well as the entire organization, and errors may cause significant inefficiencies and/or expense to the organization
- 4) Key Competencies
- 5) Working Conditions
51
Customer Associate Resume Examples & Samples
- Effectively and efficiently interacts with customers (face to face) by discovering their true intent and combining functional/product knowledge to navigate them to the best solution
- Uses technology to provide information such as pricing, availability, and alternative solutions to make a relevant offer and ask for the sale
- Adheres to standard work and leverages Continuous Improvement tools and principles to identify problems and reduce waste
- Support sales partners to address customer’s needs and help grow the business
- Responsible for own development, commits to learning and growth by leveraging feedback, coaching, and an individual development plan
- Executes the Grainger Service Promise and demonstrates, by action, the company Values
- Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders
- Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
- Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes
- Captures lost sales to improve local inventory
- Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate
- Audits and purges pick tickets daily to meet BBX standards
- Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary
- Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements
- Assists customers with loading product into customer vehicle
- Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
- Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses
- Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents
- Performs necessary housekeeping duties to maintain a clean, safe and organized working environment
52
Customer Success Associate Resume Examples & Samples
- Developing relationships and guiding customers on their social journey as a trusted advisor
- Project-leading and executing product launches, including platform set-up, and custom training on both product usage and social media best practices
- Delivering both pre-sale demos and product training for new customers, and can clearly communicate the value of Hootsuite and other products and services
- Actively managing the customer relationship and the lifetime value of clients across a large and diverse assigned customer base, leveraging automated tools
- Identifying risk, upsell opportunities and working with internal and external stakeholders to present solutions
- Developing a thorough understanding of assigned client’s industry trends, best practices and business goals with a focus on how social media drives business value and ROI
53
Customer Operations Associate Resume Examples & Samples
- Maintain, monitor, and influence the results of relevant Key Performance Indicators across service, cost, and quality
- Ensure customers adhere to order guidelines and proactively recommend order management & process improvements to customers (route-to-market, order lead time, Order qty)
- Understand and take appropriate action to manage cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets
- Proactively manage exceptions outside of the order process, including but not limited to customer claims, quality issues, and product transfer
- Represent Customer Operations in cross functional meetings to shape and influence key critical business processes, such as innovation, system enhancements, and logistics network
- Support the continued development and refinement of Customer Operations processes and metrics to drive continuous improvements in service, cost, and quality
- 2+ years of experience in supply planning and/or customer operation roles within a fast-paced CPG company
- Demonstrated ability to build strong customer relationships and manage customer expectations
- Strong analytic and problem solving skills
- Proven capability with MS Office Applications
54
Customer Success Associate Resume Examples & Samples
- Direct customer interaction from order placement through product installation, including post-order problem resolution
- Build relationships with customers and aid them in getting their orders processed quickly and efficiently
- Enter custom order information into CRM and ERP tool efficiently and accurately
- Coordinate/communicate customer information across multiple internal departments— Operations, Implementation, Technical Support & Marketing
- Keep the customer directly updated on the status of their order
- Assist customers with pricing, quoting, and recommendations for replacement parts
- Assist customers with processing returns, warranty exchanges, asset transfers, licensing requests, and damaged unit claims
- Maintain customer data and interaction via SalesForce.com
- Ability to perform overflow tasks from other team members as needed to ensure all work items are completed in accordance with service level agreements
- Additional responsibilities supporting the Sales and Operations teams and customer base as business needs arise
- Bachelor’s Degree or higher in Business Administration, Marketing, or Communications preferred
- 1+ years of experience in sales, marketing and/or customer service
- Experience working with CRM applications, preferably Salesforce.com
- Excellent computer skills—Microsoft Office Suite; including Outlook, Excel, Word and PowerPoint
55
Customer Success Associate Resume Examples & Samples
- Own overall relationship with an assigned portfolio of clients and supporting a 1 to many set of accounts as needed. This includes on-boarding them on the Fitbit platform and fostering the long term relationship with them
- Establish a trusted relationship with each assigned client and drive continued value of our products and services
- Partner with sales team to provide critical information that will lead to renewal and support the renewal conversations (note: this role is not currently responsible for the renewal, goals are focused on retention and customer satisfaction)
- Develop, prepare, and nurture customers for advocacy and be able to prioritize clients and determine the level of outreach needed
- Work with clients to establish critical goals, or other key performance indicators for success, and aid the customer in achieving their goals
- Advocate customer needs/issues cross-departmentally and identify opportunities to make improvements to our products and services based on customer feedback
- Program manage account escalations and document account risks
- Two to three years of experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
- Proven ability to proactively manage customer relationships
- A customer focused mindset and passion for helping them achieve their goals
- Familiarity working with clients of all sizes
56
Customer Associate Resume Examples & Samples
- All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
- Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
- Accept customer payments and post the same day
- Balance cash drawer daily; make bank deposits
- Input and completion of service orders
- Meet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactions
- Explains rate changes and bill calculations as necessary
- Administers credit program within prescribed scope
- Listen and respond appropriately to customer needs while reviewing and entering data on a computer
- Type memos, e-mails, and other correspondence in an accurate timely manner
- Respond to emergency situations professionally and accurately by following established policy and procedures
- Perform calculations to determine customer payments and other account related activity
- Assist customers using established policies and procedures
- Respond professionally and positively to customer complaints or inquiries
- Work effectively in a team and in close proximity of teammates
- Perform all scheduled shifts including weekends, evenings, holidays, and also responds to emergency situations or call outs as requested
- Maintain confidentiality of customer and other confidential information
- Ensure proper entry of union payroll for bi-weekly processing
- Ensure proper coding and processing of purchase card transactions and AP invoices
- Support the new construction process through administrative SAP functions, payment processing and service order creation
- Assist customers with local permitting requirements and basic construction standards
- Support local operations with SAP notification processing and other data entry as required
- Respond appropriately to internal requests and work across business units to ensure processes and procedures are being upheld
- Analyze and prioritize workload to ensure that all customer and business needs are meet in a timely and appropriate manner
- High School diploma or equivalent
- Successful completion of requisite testing and training program
- Demonstrate and maintain good safety record
- Proficiency with the Microsoft Office suite and other computer applications
- Excellent attendance record
- Valid driver's license and satisfactory driving record
57
Customer Operations Associate Resume Examples & Samples
- Operation of Pitney Bowes FPS (FX10) and Pitney Bowes Mailstream Evolution inserting machines
- Digital print finishing including guillotine/folding/creasing and bookmaking (Duplo 500 series) skills
- Manual hand stuffing of client documentation
- Daily logging of end of day stats
- Daily logging of Posted items using OBA (Royal Mail online billing system)
- Daily logging of audit sheets
- The upkeep of the workplace, ensuring health and safety standards are maintained
- Very flexible approach
- Forklift trained (with certification) advantageous but not essential
- Attention to detail / accuracy are essential
- Good PC skills. Knowledge of Microsoft word & Excel spreadsheets
- Equally comfortable working on one’s own initiative and as part of a team
- Operation of C5/C4 enclosing machines – all candidates considered if they have these skills and additional training will be given for our type of machines (Pitney Bowes)
- Understanding OMR logic (bar coding for enclosing) advantageous but not essential as training can be given
- Working in a mail room environment – physical role
- Attention to detail/accuracy essential
58
Associate Customer Success Manager Resume Examples & Samples
- Strong background working in a customer-facing environment and driving initiatives to improve customer experience
- Exposure to Data-integration technologies on-premise or cloud
- Knowledge of current trends in Data integration, analytics, Bigdata or Cloud
- Great attitude with the ability to foster a fun, productive working environment
- A BS/MS (or equivalent) in Computer Science or related technical field
59
Preferred Customer Associate Resume Examples & Samples
- Ensure customer and client delivery requirements are met
- Communicate and coordinate with internal Polar Speed departments
- Daily telephone and email contact with customers and clients providing pricing and delivery information
- Administration of order processing and invoicing
- To ensure clients requirements are met
- To raise any serious issue to the Team Leader where necessary
- Ensuring smooth running of departmental systems and processes
- Previous experience of working in a customer service driven organisation advantageous
- Strong social and interpersonal skills when dealing with internal/external contacts
- Good listening skills, tactful and courteous
- Being able to handle stressful situations
- Being able to work on own initiative
- Ability to build effective working relationships with customers/clients, whilst appreciating the need for maintaining confidentiality
- Good organisation skills with the ability to prioritise
- Good team player and able to work on your initiative
- Good working knowledge of IT packages e.g. Word and Excel
- Experience of using SAGE advantageous
60
Associate Customer Success Manager Resume Examples & Samples
- Manage a select list of customer accounts
- Develop and maintain Account Plans to achieve both long and short- term objectives within assigned accounts
- Provide required reporting to assigned customers
- Coordinate and conduct customer meetings as required, including Quarterly Business Reviews
- Maintain database integrity as needed to support internal and external reporting
- Schedule preventive or general maintenance services as required by customer, potentially including general technical support in coordinating activities
- Develop relationships with key internal departments in support of your assigned accounts
- Assist Sales as needed in service contract renewal
- Monitor contract performance and escalation as needed per customer requirements
- Ensure all emergency service is followed to resolution
- Follow up on surveys for assigned accounts to drive service delivery improvement
- Interface as needed with Customers, Vendors, Vendor Management, and Field Operations
- Manage KPI’s to ensure both customer and department performance metrics are met
- Maintain Flexible Schedule
- ASEET or ASMEET and 2-3 years of technical customer support; or four-year business or technical degree from accredited educational institution; or 6+ years military experience in a technical program
- 1-2 years Business to Business client-facing support and management or Onsite Customer Technical Support
- Time management and organizational skills with emphasis on detail
- Proficiency with Excel, Outlook, Word, and PowerPoint. Access is a Plus
- Service industry experience
- Posses a positive attitude
- Needs to demonstrate excellent customer service and problem resolution skills
- Knowledge of UPS, Peripheral Power, HVAC, and Remote Monitoring is a plus
- Knowledge of SMS, Cullinet, El.net, and SharePoint is a plus
- Must be assertive, persistent, organized, good on follow-up, and detail oriented
- Able to handle multiple tasks with minimal supervision and meet deadlines
61
Customer Account Associate Resume Examples & Samples
- Generally, 4+ years of experience in a retail organization, apparel preferred
- Knowledgeable in Excel and other Microsoft Office programs
- Strong interpersonal & communication skills
- Exceptional problem solving/decision making combined with organization
- Demonstrates ability to be remain flexible in a fast-paced environment
- Ability to manage multiple projects at one time
62
Customer Success Associate Resume Examples & Samples
- Manage 20+ customers toward their desired outcome, with a focus around increasing and deepening adoption, for a specific portfolio of clients, across all Blackboard Student Services products/services
- Maintain annual recurring revenue of 90% for client base of $1.5 million and more
- Provide best practice recommendations; assist clients in solving point-in-time challenges, and partner with the client to support the overall goal of reaching their desired outcome
- Review portfolio, identify areas of greatest need and execute a tailored plan to ensure client success and achievement of success metrics
- Perform quarterly business reviews with C-Level, VPs, and other executive leadership with assigned portfolio of clients
- Work with accounts at risk and proactively manage accounts to be aware of any potential risk and mitigate the risks through developed mitigation plans
- Analyzing client satisfaction results and developing process improvement initiatives
- Responsible for operational success and profitability of client base (including 80% Customer Satisfaction scores, meeting average handle time, and full adoption of volume forecasted)
- Cataloguing client benchmarks and success stories
- Serve as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives
- Serve as project manager and execute tailored plans – both internally and externally
- Act as an information conduit from Blackboard Student Services and the industry to customers, providing latest information on both Blackboard Student Services products & services and industry trends
- Project a favorable image of the company to promote its objectives and goals and enhance client relationships
- Bachelor’s degree or advanced degree preferred in information technology management, instructional technology or other education-related field
- 3+ years’ experience, preferably in a technology focused position within a higher education sector, preferably in e-learning, instructional design or instructional technology management, institutional research, or media services
- Experience working in contact centers
- Proven track record of successfully managing large/high value accounts and developing strong client relationships with the all levels of an organization
- Problem solving and critical thinking skills a must
- Effective at creating, gathering and analyzing reports and data
- Able to multitask and to consistently perform under the pressure of deadlines and other demands
- Highly organized, task oriented individual who is a proactive and impactful communicator
- Must thrive in a fast-paced, results-oriented, collaborative environment
- Self-driven; ability to work independently with little supervision
