Customer Account Manager Resume Samples

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W Durgan

Will

Durgan

4248 Clyde Valleys

Detroit

+1 (555) 994 6747

4248 Clyde Valleys

Detroit

Phone

p +1 (555) 994 6747

Experience Experience

Houston, TX

Customer Account Manager

Houston, TX

Lemke and Sons

Houston, TX

Customer Account Manager

Perform other duties assigned by the Assistant Manager and Store Manager
Makes recommendations for improvements to work processes and procedures. Contributes to 5 S programs in work area
Participate in and perform technical review and analysis of RFCs, working closely with Systems Engineering and the CAM Manager
Provide assistance in problem resolution processes and provide status to all team members on the progress of customer implementations
Use independent discretion to manage customers inventory levels and assist in controlling the supply chain, cost and price structure
Perform duties to meet established job standards
Provides a high level of service to all internal and external customers. Contributes to positive teamwork environment

Houston, TX

Direct Hire Customer Account Manager

Houston, TX

Hoeger, Cummerata and Champlin

Houston, TX

Direct Hire Customer Account Manager

Manage proposal efforts for applications of existing products, larger derivatives and smaller scoped new development programs
Performs monthly and yearly sales forecasting tasks
Establish proposal pricing strategies and cost targets
Develop and maintain multi-level customer relationships
Oversees customer directed (derivative) development programs
Perform account reviews (internal and external)
Identify and develop new business opportunities with existing and new customers

present

Detroit, MI

Senior Customer Account Manager

Detroit, MI

Hackett Group

present

Detroit, MI

Senior Customer Account Manager

present

Perform order management (creation, validation) in all business areas
Previously worked with customers to develop strategies leading to successful software implementation and usage
Facilitate communication to customer and vendor in alignment with Novartis Pharma Services, Credit Management and Pricing Department
Continuously develop knowledge of supply chain business cases
Maintain adequate planning and master data parameters alignment among customer/ vendor and PhSC systems for active assortment in close collaboration with local master data management
Proactively manage and grow a portfolio of assigned customers
Project management

Education Education

Bachelor’s Degree in Business

Belmont University

Bachelor’s Degree in Business

Skills Skills

Ability to make decisions quickly on available information and take action; make commitments and change decisions when justified; remain calm under pressure
Broad knowledge of mobile enterprise software, unified communications and mobile device management solutions is highly desirable
You are highly adaptable and organized, and have a strategic approach to managing a portfolio of clients
Strong skills in the areas of process discipline, detail-orientation, problem-solving and project management
Good knowledge in finance and accounting
Strong knowledge of SLAs, service baseline, metrics and reporting methods
Develops solutions and resolves the most complex issues, as necessary. Uses Knowledge of specialty areas and full knowledge of related disciplines
Ability to build strong relationships with customers
Ability to learn quickly and work independently
High level of maturity and ability to interact professionally with all level within the organization

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15 Customer Account Manager resume templates

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Customer Account Manager Resume Examples & Samples

One to two years of client management experience
Strong relationship building and cross-selling skills
Ability to analyze information received from various sources and synthesize into reports, presentations and proposals
Strong problem-solving skills
Strong organization and project management skills
Proven customer service/relations skills
Proficient computer skills, especially Microsoft Office applications
Excellent presentation, interpersonal, verbal and written communication skills
Sales, preferably inside sales

Customer Account Manager Resume Examples & Samples

Co-Ops/Interns
Engineering
General Management
Other
Strategic Planning
Supply Chain Management

Customer Account Manager Resume Examples & Samples

Receiving incoming calls from Clients adhering to quality standards and KPI's
Ascertain and summarise all Clients requirements through effective questioning
Manage Client expectation throughout the process in terms of when their expectations could be met through verbal, written and regular communication
Co-ordinating Client interviews and introductions after an effective match has been found and met with
Performing against customer service KPI's and SLA's
Communicate effectively your Clients tailor made needs to internal departments to ensure continuity of service
Proven track record in delivering high standards of customer service over the phone would be ideal
Comfortable with progressing and managing Client expectation
Excellent verbal and written communication abilities
Hours available would operate a shift pattern with oncall responsibilities

Customer Account Manager Resume Examples & Samples

Coordinate office moves and server projects (ordering hardware, ordering/ceasing lines and booking in engineering)
Deal with Customer Complaints and queries
Place PSTN/ISDN orders on their WLR3 interface ' aBILLity' and coordinate installation's
Log PSTN/ISDN faults on their WLR3 interface ' aBILLity' and keep customers consistently updated
Place aDSL/Leased with suppliers and coordinate installation's
Quote, purchase & invoice IT Software & Hardware (such as Microsoft, HP, Cisco)
Quote, purchase & invoice Telecom systems & handsets (such as Avaya & Splicecom)
Work closely with the account engineer before sending client complicated quotes
Invoices to be raised in Quickbooks
Contracts to be raised in CRM Dynamics
Schedule to be updated in CRM Dynamics
Ensure customers understand payment on delivery of all hardware & software
Ensure consistent communication with all customer accounts
Update internal order and job system - CRM Dynamics
Keeping tasks list, cases and reminders up to date
Coordinate engineering site visits for customer accounts & follow up after each visit
Updating scope of work for engineering on site visits
Update Quickbooks Memorised Transactions (new, changes, deletions) as required
Attend monthly admin meetings
Register and buy Domain names
Deal with 3rd party suppliers on warranty issues
Action minutes of meetings and coordinate with the client
Have full knowledge and understanding of services handbook

Customer Account Manager Resume Examples & Samples

Producing and supporting customers with quotations and updating and recording information onto a CRM system
Following up on quotes and create purchase orders
Responding to queries and reaching a proactive solution
Working through reports, managing cancellations, providing purchase order numbers
Supporting the sales team and developing supplier relationships

Customer Account Manager Resume Examples & Samples

Coordinate office moves and server projects that our engineers are involved in (ordering hardware, ordering/ceasing lines and booking in engineering)
Deal with Customer Complaints and queries (flag issues to management when necessary)
Place PSTN/ISDN orders on our WLR3 interface ' aBILLity' and coordinate installation's
Log PSTN/ISDN faults on our WLR3 interface ' aBILLity' and keep customers consistently updated
Ensure customers understand with payment on delivery of all hardware & software
Attend monthly admin meetings and bi-annual company meetings
Have full knowledge and understanding of our services handbook

Customer Account Manager Resume Examples & Samples

Manage Status/Communication of Customer Supplied Material
Manage Assigned Shop Visits Primarily for Events with Unusual Requirements (ie Investigation)
Act as Contact between the Customer and the Engine Center
Manage the Flow of Communication between Customers and the Engine Center
Execute Gate 0 Planning and Deliverables
Support Customer On-Site Visits to Meet Company Guidelines and Regulations
Process all Financial Documents through Dispute Resolution and Collection
Ensure Delivery of all Customer Requirements

Comcast Business Customer Account Manager Resume Examples & Samples

Uses active listening, empathy, and assumes ownership of customer issues through to resolution
Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues
Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast
Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls, etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate
Demonstrates strong problem solving and communications skills

Customer Account Manager Resume Examples & Samples

Managing portfolio of existing Irish accounts, both north & south
Retaining and developing customer relationships
Answering all inbound account management calls and email queries and issues
Travel to customer sites on a regular basis
Produce accurate and timely sales reports
Work closely with the office sales support staff to monitor leakage in accounts
Proactively calling existing customer base and up selling products not currently being purchased
Following up on business leads and obtaining new business
The ability to travel at short notice
Third level education with a formal qualification in marketing and/or significant marketing experience
Previous experience in a manufacturing environment would be beneficial
Proficient in Microsoft Office and outlook

Customer Account Manager Resume Examples & Samples

Maximize volume and revenue in key assigned accounts by using fact-based selling methods
Analyze customer information and business trends using IRI and Nielsen to identify and expand business opportunities
Cultivate strong customer relationships
A minimum of 2 years of fact-based selling experience
Consumer packaged goods experience
Must be willing and able to lift 40 lbs. periodically

Customer Account Manager Resume Examples & Samples

Proven team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization
Ability to work well under pressure, multi-task and meet deadlines
Strong computer skills are a must, to include: Word, Excel, PowerPoint; Oracle experience strongly preferred
Experience with Oracle is a plus

Customer Account Manager Resume Examples & Samples

Bilingual English/French
Client management experience in the Payments industry
Goal oriented

Customer Account Manager Resume Examples & Samples

Develop and maintain multi-level customer relationships
Performs monthly and yearly sales forecasting tasks
Facilitate non-forecasted requests with production planning group
Oversee product and service warranties to ensure customer/product resolution
Participates in strategic account plans
Creates awareness of potential business at risk
Oversees compliance to regulatory or customer specific requirements (i.e., import/export, licenses, proprietary information, FAA, IC, etc.)
Identify opportunities and/or participate in continuous improvement activities
Responsible for meeting margin and growth targets with assigned accounts
Gathers and communicates market intelligence
May participate in international account teams
This job may be required to be performed at the customer site on an ongoing basis that may require the essential and other functions to be limited or expanded dependent upon the customer account
Attend industry conferences and tradeshows
May be responsible for establishing strategic account plans
Coordinate potential sales opportunities with other Woodward business centers
General knowledge of engineering principals; mechanical/electrical/controls as applicable
Prime mover principals and applications
Woodward product knowledge
Able to work effectively within a team environment and across functional groups
Must be computer literate
Ability to establish credibility with internal and external customers
Able to multi-task with some supervision, good decision making and problem solving skills
Basic understanding of business financial analysis
Minimum 2 years experience in commercial role or extensive Woodward product knowledge and demonstrated ability to interface with customers

Customer Account Manager Resume Examples & Samples

Serves as the lead point of contact for customer programs; and acts as the liaison between internal cross-functional teams; customer program teams; and vendors
Develops a trusted advisor relationship with key customer stakeholders and executive sponsors
Manages customer programs from original concept through each phase of the program lifecycle
Applies functional knowledge in formulating product and service contracts including solution description; business requirements; pricing and payment terms
Writes and updates program documentation including system procedures; assessment plans; reports; presentations; and training materials
Manages the integration of vendor tasks and tracks and reviews vendor deliverables
Performs a variety of complex administrative and analytical tasks in support of customer programs and internal business initiatives
Travel to and present at customer sites and other locations as needed
May support business development activities
May provide guidance and work leadership to less-experienced employees
Defines project scope and objectives
Develops project plans; identifies resources required to support projects; monitors tasks to meet contractual and project requirements
Monitors and reports performance against project plans to ensure contractual; cost; and schedule objectives are met
Ensures adherence to quality standards and reviews project and program deliverables
Participates in special projects as required
5-8 years of managing customer accounts
5+ years of managing internal and external (customer) projects
Must possess excellent interpersonal skills
Must have the ability to communicate at all levels within an organization; verbally and written; as well as be able to conduct meetings and presentations
Intermediate experience with Microsoft Office Suite; including Access; Power Point; Visio and Project
Travel: Approximately 5%
Experience with recruiting and assessment programs; organizations development and training programs a plus

Customer Account Manager Resume Examples & Samples

Review and analyze multifamily transactions with limited supervision. Negotiate pricing and develop Multifamily deal structure terms. Alert team members on key issues
Support the Director and/or team members in managing Multifamily customer accounts. Evaluate and anticipate customer needs, respond to customer requests, and maintain customer relationships
Support customers in creating, implementing, and marketing effective Multifamily loan products for targeted borrowers
Perform individually or participate as a team member on highly complex projects
4+ years of related experience
Excellent sales, customer service and interpersonal skills required
Knowledge/experience in Multifamily Affordable financing including origination and underwriting
Ability to manage important external accounts and balance competing priorities in a fast-paced environment
Ability to make decisions, using good judgment, based on partial information
Excellent written, oral and presentation skills required to communicate both externally to customers and internally with different business units and stakeholders

Customer Account Manager Resume Examples & Samples

Support the Director and/or team members in managing Multifamily customer accounts. Evaluate and anticipate customer needs, respond to customer requests, and maintain customer relationships. May serve as primary point of contact for relationship
Extensive experience in financing Seniors Housing properties required
Knowledge and understanding of the Seniors Housing Multifamily market
Connections with key Owners and Operators in the Seniors Housing Industry
Experience in analyzing Seniors Housing debt transactions
Experience in collaborating cross functionally with different business groups

Customer Account Manager Resume Examples & Samples

Building and maintaining relationships with renewal customers and value added resellers to gain an understanding of our customers’ business and key priorities to identify sales strategies and tactics for achievement of sales targets
Influencing the adoption of BlackBerry enterprise software and services, including mobile device management (MDM) and enterprise mobility management (EMM) solutions, through strong relationships with identified targeted accounts
Actively supporting your account base and Value Added Resellers (VAR’s) through all stages of the sales cycle including solution pitches, driving renewals, account mapping and stimulating demand for BlackBerry software and solutions outside of the renewal
Building and managing a sales pipeline tracking and activities through the various stages of the sales funnel process
Continually expanding product knowledge attending sales training, self-learning and building internal relationships to support product demonstrations and pitching to named accounts
Engaging internal BlackBerry groups to identify applications, tools and resources available to end customers that will enable them to experience the full BlackBerry value proposition, allowing them to deploy deeper into their organization
Degree/diploma educated and looking for fast paced sales role within a global organisation with 3 to 5 years Sales experience
A genuine interest in technology and intrigued by creative ways to improve the mobile experience
Exceptional interpersonal and relationship management skills
Confident and effective communicator. Ability to effectively present and influence individuals and groups at all levels
Ability to translate and communicate key business priorities to support the development and execution of tactical sales programs and activities

Customer Account Manager Resume Examples & Samples

Identify solutions to complex HW maintenance renewals & professional services procurements that require the regular use of ingenuity and innovation
Ensure solutions are consistent with organization objectives
Receive and process CMS user requests
Assist customers in product selection and licensing issues, working with the vendors and suppliers
Responsible for account budgets, projections and expenditure accountability
Accuracy of budgets is crucial in order for CAM Manager to accurately staff, train, and rotate personnel for growth opportunities
Responsible for accuracy of the tracking and management of all project assets
Demonstrate full understanding and operation of the CMS tools suite Demonstrate accurate usage of the checkbook register and projection tools
Prepare packages for shipment via commercial air carrier or classified courier, as required
Provide 'Request Processing' training to the CMS User Community, as required
Stay in-tune with the industry; investigate and analyze changes to vendor products that fall within assigned areas of expertise
Act as technical consultant to customers, to aid in the development of creative solutions throughout the lifecycle of their systems, be it product based or cost based
Work closely with other CMS technical points of contact at the various locations
Set CMS technical product standards by guiding customers through end-of-life product exercises, creating product solutions for the customer
Work closely with CMS Raytheon east coast technical counterpart in order to establish continuity
Participate in and perform technical review and analysis of RFCs, working closely with Systems Engineering and the CAM Manager
Providing guidance to factories during RFC deliveries is crucial to a successful transition of products and licenses Relied upon as an active member of problem anticipation and problem solving CMS teams
Demonstrate in-depth knowledge of CMS processes, providing alternative business solutions that will enhance customer service and accuracy of account management. Develop and demonstrate the skills set to represent CMS in the technical arena, as well as a CAM, during customer location visits
Mentor entry and intermediate level staff members, affording them the opportunity to gain knowledge and exposure to technical components
Participate in Engineering Technical Core Team discussions, as requested
Positive role model for entry and intermediate level staff members
Adhere to internal CMS codes of conduct
Actively demonstrate the customer focused approach that CMS employs
Provide positive, sound business advice when entry or intermediate level staff members seek guidance
Broad technical, administrative and customer service experience
Self-motivated with strong problem solving and organizational skills
Excellent multi-tasking skills
Extensive experience with hardware and software products
Generation, review and evaluation of technical documentation, such as

Senior Customer Account Manager Resume Examples & Samples

Proactively manage and grow a portfolio of assigned customers
Strategic consulting in marketing best practices
Ability to organize and deliver executive level presentations
Close renewal business on a monthly basis, meeting or exceeding quota
Develop pipeline and close new add-on sales within our existing customer base
Experience in digital marketing, analytics, customer success, account management, or consulting experience in a SaaS environment
Previously worked with customers to develop strategies leading to successful software implementation and usage
Leadership, strong work ethic, ability to work independently, self motivated, and team oriented
Understanding of software, marketing, and analytics terminology, strategies, and concepts
Capable of managing high stress situations and dealing with changes
Excellent communication (written and oral) and organization skills
Experience with contract negotiations/closing business

Customer Account Manager Resume Examples & Samples

RFC technical and cost impact reviews
Technical Manuals
Technical Plans
Technical Processes
Technical Product evaluations
Experienced in reviewing requirements, generating cost impacts, and formal write-ups, responding to new business requests
Experienced in proposal preparation and negotiation activities

Customer Account Manager Resume Examples & Samples

Prior experience and/or the proven ability to matrix manage shared resources across teams to break down silos, to assure the consistent and high quality collection of data and processing of loans and to deploy resources across competing teams according to greatest need and corporate priorities
Minimum 10 years prior experience in the real estate finance industry either underwriting or originating mortgage business, preferable Fannie Mae Delegated Underwriting & Servicing (DUS®) experience
Proven experience communicating with and selling to executives and originators at Lenders and Borrowers and communicating, collaborating and building consensus with executives and associates cross functionally with different Business Units
Successful prior experience leading cross functional initiatives and strategy meetings that deliver positive results and presenting to and managing corporate expectations to assure maximum benefit is attained

Customer Account Manager w Resume Examples & Samples

Resolves complex problems with creative application of standard procedures and by leveraging other resources to satisfy customer requirements
Knowledge of IT products and services, in order to explain to customers the different IT products and services available
Working knowledge of tools/systems to assist in analysis and re4soliution of issues (COGNOS, Microsoft (MS) Excel, and SharePoint)

Customer Account Manager Resume Examples & Samples

Review and analyze multifamily transactions with supervision
0-2 years of related experience
Understands the basic terminology associated with commercial real estate
Communicates effectively (both written and verbal) with both internal and external stakeholders
Acts with a sense of urgency, preparation and engagement; is timely in all actions and decisions
Demonstrates willingness and ability to ask questions, raise issues and communicate tough messages
Demonstrates ability to work independently and as part of a larger team
Familiarity with MF Delegated Underwriting & Servicing (DUS®) model and/or previous customer service experience is a plus (but is not required)

Customer Account Manager Resume Examples & Samples

Will be responsible for retention, development, and up-selling of focused accounts
Develop a territory plan to ensure adoption of Marketo, and expansion of the usage of Marketo
Close renewal business on a monthly basis, meeting or exceeding your quota
Conduct regular Quarterly Business Reviews to ensure adoption and marketing maturity advancement
Become familiar with the Marketo platform
You have 3+ years of account management experience from a high tech company-ideally with Marketing Automation, CRM or related applications (i.e. ERP systems) in a SaaS environment
You have strong business acumen - able to clearly articulate value add and how Marketo delivers value in client’s organization
You are highly adaptable and organized, and have a strategic approach to managing a portfolio of clients

Customer Account Manager Resume Examples & Samples

Provide Customer information in support of the Sales & Operations Planning process. Information such as part number forecasts, product launches, risks to the business, demand trends, inventory management etc
Manage the communication process with the customer on all opportunities and drive to completion in conjunction with the prototype and operations groups
Manage the Customer Interaction for product introduction projects, including pre and post DV Builds
Supporting the Commercial department to deliver revenue targets by maintaining and developing the current business and identifying and growing new revenue streams. Maintain and deliver on revenue forecasts
Along with the Commercial team, developing, maintaining and growing strategic business relationships with the customer sites to ensure our product offering is integrated into customer organisations
Assist in determining product pricing and supporting team on development of customer supply agreements
Ensure that all Customer related queries and issues are resolved promptly and thoroughly
Be the voice of the customer within Creganna Medical and manage the day to day interactions between Creganna Medical and the customer sites in conjunction with customer service. Interaction will be with customers, sister sites, Order Management, operations, quality, supply chain, prototyping, design services and innovation groups
Manage escalations with customers relating to supply and quality issues
Support customer site visits, trade shows and hosting of customer visits. Present Creganna Medical's capabilities at these
Conduct business reviews with key customers at appropriate and pre-determined intervals in conjunction with the commercial team

Customer Account Manager Resume Examples & Samples

Business Development: construction of new customer accounts with a large potential customer
Development and maintenance of customer relationships
Promotion and presentation of our products in order to generate sales with the customer
After successful establishment: Customer Account Management for the customer
Identification and / or participation in Continuous Improvement activities
Responsibility for the achievement of margin and growth targets
Negotiation of contracts, agreements and conditions
Customer visits to ensure a regular information exchange and intensive familiarization
Preparation of calculations and offers to customer inquiries
Market monitoring and analysis

Customer Account Manager Resume Examples & Samples

REQUIRED - Bachelor Degree in Business, Communication or a related field
2-5 years of experience within a manufacturing setting preferred
Excellent computer skills with Microsoft Excel skills a must
Ability to coordinate with other departments and managers
Ability to work effectively and communicate across multiple levels
Ability to travel approximately 10%
Flexibility and adaptability to work within an ever-changing environment and look at change as opportunity

Preferred Customer Account Manager Resume Examples & Samples

Handle all callbacks and/ or inbound calls
Utilize contact management software and order entry system to track and capture appropriate and required information
Solve all service escalations for every account managed, proactively contact and utilize the department responsible for solving the customer’s dilemma and follow through to ensure complete customer satisfaction
Act as the customer’s primary liaison to Staples in regards to product, pricing, billing, etc
Exceptional decision making skills are necessary
Strong organization, time management, and decision making skills are necessary
Ability to produce sales results on a day to day basis
Ability to overcome multiple objections in the course of a call
Strong interpersonal skills with the ability to persuade others and problem solve individual customer concerns
Strong individual motivation and the ability to multi-task
Experience using the Microsoft Office Suite including Word, Excel, and Outlook
Experience working in an environment where a customer centric goal is present (i.e. retention, average sales, etc.)
1 year of blended customer service and sales experience in a Call Centre environment

Customer Account Manager Resume Examples & Samples

Prepares sales benchmarks/proposals by working directly with potential USC customers to provide product information, pricing, and product samples, and prototype customization garments. This is accomplished by utilizing thorough product and internal capabilities knowledge to determine product offerings that maximize profits
Translates benchmarks/proposals into actual accounts from the point of product comparison through first customer order. This includes determining the best method to manage customer orders (web, order forms, EDI, etc), working with credit to open new account, setting up order forms and web catalogs, and providing pricing for garments and customization
Provides initial annual sales forecasts for new accounts to the Supply Chain. Also provides forecast updates if customers add new product offerings or increase their account size
Executes sales and support functions to fulfill specified USC contract terms. As assigned, this could include preparing various sales reports, setting up lot numbers for all sourced product styles, and preparing customer profile forms for C/S
Manages customer programs as assigned. This involves meeting customer requirements, solving issues, improving profitability, and accurate forecasting

Customer Account Manager Resume Examples & Samples

Bachelor’s degree preferred in relevant field of study, or combination of college and experience
Normally receives little instruction on day-to-day work, general instructions on new assignments
Ability to leverage networking relationships in Redwood City
At least five (5) years’ of related experience
In-depth understanding of clinical data and ability to convey sales and marketing messages
Strong customer service and communication skills and ability to incorporate customer and manager input
Sound business problem-solving skills with proven relationship building experience
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Able to handle multiple projects at the same time but remain organized, strong sense of urgency for schedules
Knowledge of Word, Excel, SharePoint, and Outlook and Customer Service systems are required

Customer Account Manager Resume Examples & Samples

All responsibilities of a Customer Service Representative PLUS
Optimize customer strategy across platform to achieve all customer objectives and outcomes using unique and creative customer specific approaches
Analyze both internal and external customer data and make independent decisions on courses of action
Develop and cultivate customer relationships for a mutually beneficial business partnership
Use independent discretion to manage customers inventory levels and assist in controlling the supply chain, cost and price structure
Direct Customer Account Coordinators on more complex items or complaints
Make recommendations to management on proactive corrective actions based on customer complaint/patterns
Lead or participate in special projects as assigned
Mentor and train teammates as needed
Perform other responsibilities as assigned by lead or management
High School Diploma or GED Bachelor’s degree or equivalent experience and/or training
Greater than 2 years experience in customer service, sales, or retail environment preferred. Industry knowledge preferred. Knowledge of administrative and clerical procedures and system such as word processing filing, records management, Excel
Strong mathematical and analytical skills; able to perform work related functions requiring the ability to add, subtract, multiply and divide whole numbers, percent’s and fractions; and to read both English and metric measurements. A satisfactory score must be achieved on pre-employment/ pre-placement tests
Superior written and verbal communications skills; able to read, speak and understand the English language sufficient to interpret instructions, job orders, production sheets, and work related documents. Able to verbally and electronically communicate instructions, directions, problems and malfunctions to co-workers, management, customers and vendors. A satisfactory score must be achieved on pre-employment/ pre-placement tests
Knowledge of principles, methods and market strategy in showing, promoting, and selling products
Familiar with production and processing. Understand inputs, outputs, raw materials, waste, quality control, cost and techniques for maximizing the manufacture and distribution of goods
Familiar with MS Office; computer proficient sufficient to access, navigate, receive, move, edit, create, copy, print, save and/or send letters, documents, work communications, reports, etc
Compile, code, categorize, calculate, tabulate, audit, verify, or process information or data. Able to evaluate information against a set of standards and verify that it is correct
Troubleshooting experience and skill sufficient to analyze the process, determine what is causing a workflow error and/or identify what must be changed, and generate a number of solutions and/or use logic and analysis to decide what to do about it
Must have some knowledge of instructional methods and training techniques. Some supervisory experience a plus
Understanding and be proficient using USA dating system[1]
Must be able to ensure, and/or perform and coordinate the multiple simultaneous tasks of managing paperwork, telephone, order entry, etc
Must be able to quickly and accurately compare letters, numbers, objects, pictures or patterns, including comparing a standard with production image

Customer Account Manager Resume Examples & Samples

Responsible for establishing and maintaining complete files for each customer, including updated contact information, record of collection efforts, payment history and all correspondence
Complete and verify credit applications on all customers
Thoroughly understands and can explain the Installment Sales Agreement
Responsible for collection activities on all past-due accounts
Maintain credit and financial files on all customers
Assist in the unloading and set-up of incoming new product deliveries
Assist in the preparation, loading and delivery of products to customers
Follow Company policies and procedures
Perform duties to meet established job standards
Perform other duties assigned by the Assistant Manager and Store Manager

Customer Account Manager Resume Examples & Samples

Drive results towards monthly/quarterly organizational set objectives
Promote current offers to customer base for revenue generation
Meticulous documentation of customer information into our SF.com database
Manage customer information to ensure it is updated and accurate with renewals, auto-renewals, and churn
Coordination and communication of daily and weekly reporting to management
Focus on the assigned yearly key performance indicators
Skilled in use of computer software application programs including Salesforce.com, Outlook, Excel, Word, Acrobat, Publisher, SAP, and Access
Highly structured and good time management
Ability to work well with multiple job functions to successfully accomplish daily activities
Strong skills in the areas of out of the box thinking, process discipline, detail-orientation, problem-solving, customer account management, and project management
Ability to manage multiple projects simultaneously and prioritize accordingly

Customer Account Manager, Mid-markets Resume Examples & Samples

Promote current offers to customer base to increase our add-on business
Assist with renewals process through developing relationships with our customer base
Cross-Departmental reporting of customer grievances such as billing issues, support issues, etc
Manage customer information in SAP and ensure the information is updated and accurate with renewals, auto-renewals, and churn
Work with finance, dealers, and RSM’s to complete renewal and restructure contracts
Work with marketing and R&D to ensure customer feedback on features is being communicated and prioritized
Focus on 3 main metrics- CHURN reduction, ARPU, Adds to Fleet
2+ Years sales experience preferred
Highly structured and detail-oriented
Knowledge of Navman Wireless’ business objectives and how the marketing objectives fit into them

Customer Account Manager Resume Examples & Samples

Assist in building strong relationships with customers by working through internal systems and processes to meet their requirements
Review order and verify client materials (art/data) and specifications with customer and internal processing departments
Work with plant scheduler to provide customer a schedule that is agreeable and workable for the plant. Review the estimate to determine appropriate production plan. If no estimate is available work with pre-press and manufacturing department leads to determine the best way to produce the order
Confirm that the estimate and/or pricing meets the specifications of the actual production order. If it does not, resubmit the pricing and advise the sales team as needed
Responsible for seamless and transparent execution from order acceptance through final product delivery (ship/mail)
Accurate and complete job specs entered into the ERP system
Supply specifications for ordering of special components/materials (i.e. dies, labels, glues/coatings, cartons, etc.) for both internal departments, inter-company and external vendors
5 years of experience in Customer Service/Account Management role, in print industry preferred
Job planning experience in sheetfed offset, web offset, and various bindery processes or estimating experience a plus
Demonstrated ability to successfully complete multiple tasks and responsibilities by managing priorities and maintaining schedule commitments
Excellent verbal and written communication skills to effectively interact with all levels of the organization and internal or external clients and prepare professional correspondence (emails, letters, and reports)
Proficient computer skills, including ERP systems

Customer Account Manager Resume Examples & Samples

Technical background to include network architectures, client service systems, and user interfaces
Proven outstanding customer service skills
Proven experience providing in-depth research and dealing with service providers
Project Management background or knowledge

Customer Account Manager, Mid-level Resume Examples & Samples

Create documentation as requested in support of user accounts
Interface with the customer in support of requirements gathering efforts
Maintain/update user accounts in the customer’s database
Perform data input, data collection and research; retrieve information or documents from the customer databases as well as the internet
4+ years of relevant experience
Capability of briefing senior management on user account statuses
Experience reading official customer traffic
Active TS/SCI & Polygraph

Customer Account Manager Resume Examples & Samples

Organize, coordinate and facilitate meetings that support user accounts
Generate and update meeting minutes and action items
Analyze official customer traffic for requirements for services for accounts
Create, delete, review and manage/update user accounts
Analyze trends, using both raw data and established metrics
Provide ad hoc training support
1+ years of relevant experience
Experience with server driven applications and databases
Experience comparing established security and availability management policies to effectively select the proper user accesses
Proven excellent interpersonal skills, to include building and maintaining interdepartmental relationships
Experience using Configuration Management best practices
Active TS/SCI & Polygraph is absolutely required

Customer Account Manager Resume Examples & Samples

Own the account-level relationship with client building strong relationships with key decision makers, influencers, and stakeholders
Close renewal business, meeting and exceeding quota
Identify upsell opportunities to build pipeline and close sales
Demonstrate Resilient's IRP value to keep Resilient top of mind with customer
Proactively identify and resolve account success blockers that may arise
Orchestrate discussions with senior leaders around their business needs
Experience selling compliance and/or data security software
Experience selling into C-level security/compliance/privacy executives
Demonstrated communication skills
Experience prospecting for new business and developing warm leads
Experience working with CRM systems
Demonstrated work ethic, personal integrity, and passion for building the next big thing
At least 2 years of quota carrying sales experience
At least 5 years of successful sales experience

Customer Account Manager, Customer Loyalty Resume Examples & Samples

Experience working with senior executive level personnel
Efficient work habits that allow for a significant level of multi-tasking
Consistent record of achieving performance goals including quotas, revenue targets or other key performance indicators

Enterprise Customer Account Manager Resume Examples & Samples

Identify at risk renewals and collaborate with internal teams to secure them
Monitor and track expected vs. actual product usage, purchasing business case validity and customer satisfaction
Experience maintaining outstanding external customer relationships
Organized and reliable: able to work independently with little direction when necessary
Proven track record with a minimum of 5-7 years of business experience growing revenue among enterprise class accounts >$1BB in annual revenue. A huge plus if you have knowledge of/experience in cloud based software in one or more of the following roles: account management, software consulting, renewals management, TAM (technical account management)

Customer Account Manager Resume Examples & Samples

Facilitate strategic development of assigned emerging customer relationships, and/or territory expert for emerging customers
Articulate broad business plan goals and ensure alignment with other customer support and leadership
Participate in the development and execution of strategic account plans
Support lender engagement and affordable lending initiatives for territory
Provide higher touch (in person touches, quarterly check ins) support to key emerging customers. Evaluate and anticipate national customer needs. Respond to national customer requests and maintain broad national customer relationships
Drive lender understanding of available reporting, tools and resources to manage lender risk and Fannie Mae risk. Drive adoption of self-service opportunities
Ensure completion of robust needs assessments (annually) for assigned national lenders. Generate national lender involvement in Fannie Mae sponsored events where appropriate
Monitor and assure compliance with all policies, procedures and delegations as it relates to customer engagement
Lead cross-functional team and drive alignment and execution around account strategy
Actively participate on special project teams, as needed. Inform corporate strategy
Work is generally high in scope and complexity. Develops solutions and resolves a wide range of issues, as necessary. Work may be performed without direction
Typically participates in determining objectives of and approaches to assignments

Customer Account Manager Resume Examples & Samples

Act as lead for strategic development of assigned emerging customer relationships, and/or territory expert for emerging customers
Own the development and execution of strategic account plans
Manage lender engagement and support affordable lending initiatives for territory
Drive lender understanding of available reporting, tools and resources to manage lender risk and Fannie Mae risk - drive adoption of self-service opportunities
Ensure completion of robust needs assessments (annually) for assigned national lenders
Generate national lender involvement in Fannie Mae sponsored events where appropriate
Monitor and assure compliance with all policies, procedures and delegations as it relates to customer engagement. Lead cross-functional team and drive alignment and execution around account strategy
Generally functions in a lead role by providing technical guidance and direction to colleagues/clients in area(s) of expertise
Develops solutions and resolves the most complex issues, as necessary. Uses Knowledge of specialty areas and full knowledge of related disciplines
Work is typically performed without direction

Customer Account Manager Resume Examples & Samples

Support the development of account strategies to achieve goals. Working closely with the CAM II / CAM III, and management, develop, implement, and monitor customized business solutions to meet both Fannie Mae and customer goals and objectives
Support affordable lending initiatives for territory
With the support of management, provide higher touch (in person touches, quarterly check ins) support to key emerging customers
Working with management, evaluate and anticipate National Customer needs
Respond to customer requests and maintain broad customer relationships
Assure compliance with all policies, procedures and delegations as it relates to customer engagement
With support from the CAM II / CAM III and management, participate in internal and external negotiations and drive alignment related to key goals and objectives
Work is generally moderate to high in scope and complexity. Knowledge is applied to resolve routine to non-standard issues, as necessary
Work may be done independently or under limited supervision

Direct Hire Customer Account Manager Resume Examples & Samples

Daily interface with customer regarding routine requests and/or issues
Identify and develop new business opportunities with existing and new customers
Facilitate engineering support for application of products, capabilities and competencies
Manages accounts receivables
Perform account reviews (internal and external)
Ensures customer documentation is distributed and retained
Travel to customer site as needed
Manage proposal efforts for applications of existing products, larger derivatives and smaller scoped new development programs
Establish proposal pricing strategies and cost targets
Negotiate contracts, agreements, terms and conditions
Oversees customer directed (derivative) development programs
Ensures internal communication/cooperation is achieved
Bachelors of Science in technical or business discipline, or equivalent experience
Other advanced sales/technical training
Minimum 2 years experience in commercial role or extensive company specific product knowledge and demonstrated ability to interface with customers
Minimum 3-5 years experience in related industry
Solid knowledge of commercial principles; cost, pricing, volume discounts, payment
Solid oral and written communication skills
Ability to negotiate basic contract pricing, terms and conditions
Computer, phone, Intranet, Internet, fax, scanner, miscellaneous office equipment
Significant travel may be required

Customer Account Manager Resume Examples & Samples

Associate's degree, or equivalent work experience
Two or more years of client management experience in the Payments industry
Strong contract negotiation, account management and project management skills
Strong problem-solving and negotiation skills
Ability to identify and resolve exceptions and to interpret data
Strong presentation, interpersonal, verbal and written communication skills
Some knowledge of Elavon products and systems helpful

Customer Account Manager Resume Examples & Samples

Associates Degree required, Bachelor’s Degree in related field preferred
5-7 years related work experience in healthcare industry or customer service preferred
Demonstrated experience in successful relationship management with individuals of various backgrounds and organizational levels
Ability to collaborate and coordinate cross-functionally
Well-developed business, technical and functional acumen
Effective customer service, problem solving and conflict resolution skills
Effective time management skills with demonstrated ability to effectively manage and prioritize multiple assignments/tasks
Ability to create and maintain project management documentation (MS Project or equivalent)
Ability to collect, analyze, manage, and present data and information to all levels within the company and at customer sites
Detail oriented
Flexible work style and ability to adapt to customer requirements
Advanced computer skills, including Microsoft Office, Word, PowerPoint, Excel, and Outlook
Six Sigma or Lean knowledge a plus
Working knowledge of the Hospital environment and workflows
Knowledge of Monitoring Systems (bedside devices, central stations, EMR charting, etc.)

Customer Account Manager Resume Examples & Samples

Customer Management & Selling - Essential
Developing Customer Relationships
Delivery in different channels & customers
Developing the Customer Investment Strategy
Developing & Implementing the Customer Business Plan
Strong Commercial Acumen
Analytical skills and highly numerate
Some marketing / digital experience - Desirable

Customer Account Manager Resume Examples & Samples

Plan and coordinate overall production of customer requirements, from receipt of order through final shipment
Ensure projects are planned correctly and efficiently
Effectively communicate with sales and customers
Create detailed production tickets, press layouts, packing and fulfillment instructions
Requisition materials including substrates, hardware and dies
Serve as liaison from sales and the customer to various operational areas including but not limited to Scheduling, Purchasing, Prepress, Press, Finishing, and Distribution
Assist in trouble shooting and monitoring job progress through final invoice
HS diploma or equivalent and 1+ years of experience in large format printing, finishing, distribution, or project management
Proficient in Microsoft Office Tools (Outlook, Word, Excel) and office equipment
Must be self-motivated, detail oriented, and possess good follow-up skills and excellent communication and organizational skills
Qualified candidate must have a general understanding of the print process
Experience in a Point of Purchase (POP) manufacturing environment strongly preferred
The ability to manage multiple tasks and priorities in a fast-paced environment
Excellent communication skills, both written and verbal
A self starter requiring little day-to-day direction
Has the ability to work independently and collaboratively. Able to thrive in a team environment
Previous estimating experience in a print environment a plus
Position requires a flexible work schedule to accommodate 24 hour on-call availability

Customer Account Manager Resume Examples & Samples

Drive results towards stated monthly/quarterly KPI’s
Promote current offers to customer base to increase Revenue Generation
Assist with renewals process through developing relationships with the company’s customer base
Provide cross-departmental reporting of customer grievances such as billing issues, support issues, etc
Meticulous documentation of customer information into the company’s Salesforce database
Manage customer information in the Salesforce or SAP database to ensure all information is updated and accurate with renewals, auto-renewals, and churn data
Work closely, if not, directly with Management and Finance to complete renewal and restructure contracts
Timely and accurate coordination and communication of daily and weekly reporting to management
Work with Marketing and R&D to ensure customer feedback on features are being communicated and prioritized
Focus on the main KPI’s - CHURN reduction, Revenue Generation and Adds to Fleet as outlined in the CAM – Major Accounts compensation plan
Completion of a four-year Degree program
2+ Years of account management and/or account support experience
Knowledge, Skills, and Abilities
Skilled in use of computer software application programs including Word, Excel, Outlook, Acrobat, SAP, Salesforce.com, Publisher, Access and Visio
Strong skills in the areas of process discipline, detail-orientation, problem solving and project management
Knowledge of Teletrac Navman’s business objectives; and how the stated marketing objectives fit into them
Understanding Teletrac Navman’s products/services, strengths, opportunities, vision, short- and long-term business goals, current and future marketing plans

Customer Account Manager Resume Examples & Samples

Conduct independent analysis of the customer’s specifications in order to leverage the company solutions to drive customers brand and marketing strategies
Apply specialized knowledge of all aspects of print and marketing services to make autonomous decisions on behalf of the customers (For example: Shift work between locations, Adjust Print Specifications, Shut/Start Production Equipment and Job Engineering)
Uses independent discretion to negotiate solutions that impact Customers general business operations
Track profitability; conduct routine internal and external business reviews to make recommendations to optimize the marketing strategies for both the customer and Quad
Manage vendor relationships on behalf of the customer providing end to end solutions
Consult and educate on overall print business
Ability to work independently, multi-task and balance a number of Customer Accounts
Ability to successfully analyze problems, drawing valid conclusions and make recommendations
Ability to travel in and out-of-state to customers for onsite consultation
Proficient with math applications
Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
Strong knowledge of print industry and processes

Customer Account Manager Resume Examples & Samples

Partner with Healthcare Professionals, Clients and Sales to collect approved Time Records to ensure timely pay/bill and customer satisfaction (SCI)
Log and Track each customer case in Connect (Customer Relationship Management system) to maintain historical records on all customer interactions
Process reimbursements for Healthcare Professionals in PeopleSoft, and ensure company and IRS guidelines are followed
Calculate and process manual payments due to missing hours or pay discrepancies(SCI)
Respond to internal communications via email and AMIE tasks to ensure prompt resolutions
1-2 years in a fast paced, externally facing customer support department
2-4 years in a fast paced, externally facing customer support department, with emphasis in general accounting, payroll, or sales operation

Customer Account Manager Resume Examples & Samples

Snecma Shipment and Receipt Management
C-Part Fulfillment/Delivery Management
Military Application of Commercial Products

Customer Account Manager Resume Examples & Samples

Negotiates contracts with customers regarding price, delivery schedule and terms and conditions, ensuring that terms are acceptable to management. Negotiates changes or modifications to contract when requested by customer
Interprets and responds to customer and Field Representative questions or requests for information. Designs proposals and quotes and reports status. Resolves customer issues appropriately and refers issues to supervision when necessary
Maintains relationship with accounts, communicates activities, and provides reports to customers and department. Handles customer inquiries and complaints. Solves problems that arise in the performance of the contract
Researches historical data, cost substantiation and market analysis to determine price. Prepares documents for quotes, orders, changes, letters, spreadsheets, presentations and reports
Coordinates customer / field sales efforts with Engineering, Manufacturing, Quality and Contract Review departments
Provides reports to management, indicating pending and overdue orders
Maintains clean and safe work environment. Follows safety and environmental procedures and regulations. Reports safety incidents to supervisor
Makes recommendations for improvements to work processes and procedures. Contributes to 5 S programs in work area
Provides a high level of service to all internal and external customers. Contributes to positive teamwork environment
Performs other duties as assigned. Accomplishes related results as needed
Analytical thinking
Blue print reading
Initiative
PC skills
Problem solving
Teamwork
Bachelors degree
1-3 years in a Manufacturing, Marketing, Sales, Customer Service, or a Customer Support environment. Aerospace industry environment is preferred

Customer Account Manager Resume Examples & Samples

Proven Customer Account Management and Sales ability - minimum 3 years sales experience. Prior B2B SaaS sales experience with WebEx, virtual sales, and customer facing presentation skills required
Experience with ROI business selling and operating expense management
Working knowledge of Sales Force and GPS systems preferable
Customer relationship and conflict management skills
Strong written and verbal communication skills with the ability to communicate effectively at all levels
Displays a sound business judgment and decision making capability
Methodical and disciplined approach to problem solving
Highly motivated with a strong drive to succeed

Customer Account Manager Resume Examples & Samples

Develops relationship with new and existing customers to understand their mission and needs
Identifies and develops opportunities for business expansion
Promotes the inclusion of the organization's products and/or services on government specification lists
Coordinates and exchanges information and leads with managers and other personnel
Maintains a thorough understanding of government procurement procedures and guidelines to ensure that the organization's sales initiatives are fully compliant
Submit short and long-range sales plans and prepare sales strategies utilizing available marketing programs to reach nominated targets
Maintains current knowledge of relevant technologies in order to successfully meet client requirements
Identifies and develops relationships with key Partner Suppliers

Temporary Customer Account Manager Resume Examples & Samples

Answer incoming calls and emails from Healthcare Professionals regarding payroll, reimbursement, and time reporting questions, with a goal of providing first call resolution for superior customer service
Utilize multiple internal systems such as PeopleSoft, Great Plains, AMIE or SBDEV, COVEO, StafPak, JDEdwards and Connect to research and resolve pay/bill inquiries
Manage pay/bill discrepancies by partnering with internal and external customers such as Healthcare Professionals, Clients, Payroll, Billing, Contracts, Time Processing, Housing/Travel, Client Accounting and Sales
Diffuse dissatisfied customers by demonstrating empathy in response to verbal and written communications in order to address complex issues and maintain customer loyalty
Complete proactive TouchPoint communication to HPs to educate on timekeeping/payroll processes and to ensure payroll data is accurate
Provide Healthcare Professionals with the proper forms needed to set up tax and direct deposit information
Educate Healthcare Professionals on navigating The Service Connection website to complete electronic time and payroll forms
Manage address change requests from Healthcare Professionals and ensure systems are updated and accurate
One year leadership or supervisory experience or equivalent combination of education and experience

Customer Account Manager, Enterprise Resume Examples & Samples

Engage enterprise class customers in proactive customer contact strategy that ensures customer add-on product sales and service renewals
Act as an escalation point; document problem description(s) with detail and record action steps taken in salesforce.com
Strategic account planning discipline
Able to work in a team environment with calm demeanor
Capable of working with people of varied technical and finance backgrounds

Customer Account Manager Resume Examples & Samples

Completion of a four year Degree program
Demonstrated leadership
Strong skills in the areas of process discipline, detail-orientation, problem-solving and project management
Knowledge of TeletracNavman’s business objectives and how the marketing objectives fit into them
Understanding TeletracNavman’s products/services, strengths, opportunities, vision, short- and long-term business goals, current and future marketing plans

Customer Account Manager Resume Examples & Samples

Management of the business (assortment, shelving, promotions, merchandising & pricing)
On-going interaction with key customers (face to face, phone or e-mail)
Develop annual business plans with key customers fully aligned with client expectations
Present all new products and line extensions using client data and support material
Provide on-going opportunities to further increase sales or to close gaps versus plan
Effectively manage trade spending funds to budget while maximizing profitability
Complete all administrative tasks such as forecasting, deductions, etc
3-5 years of experience in sales (preferably in Food or CPG)
Must have proven successful track record at delivering consistent business results
Strong commercial sense and industry knowledge
Exceptional interpersonal, communication and presentation skills
Self-management and organizational skills
Creative thinking, analytical and problem solving skills
Ability to “think on one’s feet” and make decisions in a fast paced environment
Leadership and emotional maturity
Focused on value added selling
Proficiency in computer skills (Microsoft Office Suite)

Customer Account Manager, Named Accounts Resume Examples & Samples

Increase customer satisfaction by understanding business needs and recommending Avalara solutions that meet them
Forecast growth sales, retention and satisfaction status for assigned accounts
Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts
Self-starter with natural curiosity and technical agility
Successful track record in reaching or exceeding goals in: customer satisfaction, customer retention, and add on sales
Solid knowledge of desktop productivity tools and experience using CRM systems (e.g. salesforce.com)

Customer Account Manager Resume Examples & Samples

Responsible for the revenue for own customer portfolio
Drive and seek new business opportunities
Responsible for aftersales budget for own customer portfolio
Create, build and retain excellent customer relationship leading to high customer satisfaction as well as solid financial success for both the customer and Vestas
Ownership of the customers service experience including CLS
Project management of internal projects
Secure that Vestas deliver according to supply and service agreements
Create, build and retain excellent relationship with other departments within Vestas
Service customers main point of contact at Vestas
Actively position Vestas Service in the local market and internally in Vestas
Experience with sales
Proven skills in delivering on budget and delivering a good customer experience in a cost efficient way
Technical background and/or Technical education
Advanced English and Swedish language both written and orally
Computer literate and good skills in Microsoft office
SAP literate
Driving license since some traveling is necessary
Bachelor degree or relevant work experience

Customer Account Manager Resume Examples & Samples

Supply chain experience to include exposure to data encompassing inventory, logistics, planning, scheduling
Must possess or will receive a Bachelors Degree in Business Administration, Supply Chain or Industrial Engineering by June 2017
Microsoft Office experience including Excel (create and modify spreadsheets using formula, ability to manipulate data, ability to perform data analysis) and Word (create and modify documents)
At least 1 year of supply chain experience to include exposure to data encompassing inventory, logistics, planning, scheduling
Experience in a sales support role
Experience with an order management system
Understanding of domestic logistics such as rail, truck and/or warehousing processes
Knowledge of export logistics terminology (INCO terms, metric system, etc.)

Internal Customer Account Manager Resume Examples & Samples

Achieve all set revenue generation and protection objectives, KPI’s and targets daily and monthly by proactive customer account management activity
Assess customers current level of service and help customer gain greater value from the solution
Plan and organize your time effectively to allow an optimal frequency of outbound customer calls per day and to meet required talk time metrics
Proactively monitor customers ‘health’ during customer calling
Manage contract resign activity via telephone
Manage Individual campaigns with emphasis on outbound calling while conducting demonstrations via WebEx
Update and Manage SalesForce.com CRM tool for all of your assigned accounts
Maintain a knowledge base of product feature/functionality of competitive products present
Maintain knowledge and be aware of best practice in own discipline
Liaise with other internal teams to help resolve ad hoc customer issues raised
Build relationships with key stakeholders across sales, finance and operations teams
Proven Telesales ability - minimum 3 years sales experience as an outbound Inside or Telesales representative. Prior B2B SaaS sales experience with WebEx or virtual sales presentation skills required
Strong computer experience and time management skills are required
Solid knowledge and experience with MS office, Outlook, Sales Force CRM system and WebEx demonstration tools
Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders
Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships
Passionate customer service orientation with extensive experience in managing multiple stakeholders
Willingness to learn & continue self-development

Customer Account Manager Resume Examples & Samples

Promote current offers to customer base to increase our Revenue Generation
Meticulous documentation of customer information into our Salesforce database
Manage customer information in the Salesforce or SAP database to ensure the information is updated and accurate with renewals, auto-renewals, and churn
Work with Management and Finance to complete renewal and restructure contracts
Work with Marketing and R&D to ensure customer feedback on features being communicated and prioritized
Focus on 3 main KPI’s - CHURN reduction, Revenue Generation and Adds to Fleet
BA Degree
Knowledge of Teletrac Navman’s business objectives and how the marketing objectives fit into them

Customer Account Manager Resume Examples & Samples

University degree in finance related field or equivalent
5 to 7 years’ experience in finance & accounting or quality control at a multinational corporation, preferably in a shared service environment
Good knowledge in finance and accounting
Understanding of customers and business processes
Understanding of Service and Quality processes and practices
Ability to drive continuous improvements programs
Strong knowledge of SLAs, service baseline, metrics and reporting methods
Working knowledge and use of office productivity tools (MS Office, etc.)
Strong customer relationship management skills
Ability to be customer focused and service driven
Ability to build strong relationships with customers
Partners with the customers over the long term
Innovates and effects continuous improvements

Customer Account Manager Resume Examples & Samples

Billing and posting payments to accounts
Scheduling of technicians for service calls
Resolving customer conflicts and inquiries
Answering phones
Data entry
Other duties as needed in order to assist the branch management
1+ years customer service experience

Technical Customer Account Manager Resume Examples & Samples

Customer Advocate; world class customer liaison
Map VMware solutions to the customer’s unique business and technical requirements to ensure strategic long term value
Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of VMware solutions within your assigned accounts
Agility: respond to the needs of your customers with confidence and ease
Provide project leadership, coordination and architectural guidance for the customer’s major VMware initiatives
Maintain high-level technical knowledge of core VMware solutions and future product direction
Manage and own competing requests across multiple client engagements
Provide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements
Support customer business objectives by effectively leveraging TAM program deliverables
Build and maintain knowledge of relevant technologies, industry trends, regulations, challenges, and business drivers
Regularly interact with Healthcare strategists and Alliance Partners to ensure current and relevant knowledge is being leveraged across customers
Work closely with customers to differentiate our offerings in healthcare context
Facilitate the transformation of IT as a cost center to IT as a service provider and strategic differentiator for the next generation of healthcare provider
Healthcare industry experience desired, especially working for or with providers
Must be agile and able to adjust quickly to many different situations and challenges
Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization)
Must be a fast learner with the ability to explain technical concepts to a variety of audiences
Solid technical background in at least 2 of the following areas: data center infrastructure, operating systems, desktop deployments, mobility, networking, security, system administration and technical architecture; preferably with industry certifications
Business acumen and problem-solving skills with the ability to influence change at all levels
Effective at working independently and in a virtual team setting
Strong organizational skills with the ability to manage competing client demands
Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels
Ability to travel up to 30%
Bachelor’s degree preferred or demonstrated equivalent experience
VCP: VMware Certified Professional 5 or greater certification preferred

Customer Account Manager Resume Examples & Samples

Project and account management of customer work processes, and configuration of iPipeline software to meet the needs of the customer
Consult with customers on how best to utilize iPipeline’s suite of products to meet their needs and their work flow processes
Facilitate the efforts of multiple teams, both technical and non-technical in implementing new customers
Provide assistance in problem resolution processes and provide status to all team members on the progress of customer implementations
Conduct training sessions and provide support for customers on iPipeline software products. Training both in classroom settings, via the Internet and on-site
Direct point of contact for building and maintaining long term relationships
Demonstrate excellent presentation, communication and organizational skills, as well as the ability to follow up with clients and keep them informed
2-5 years in account management, project management and/or product management experience, preferably in the software or financial services industry
Require a bachelor’s degree or equivalent work experience
Ability to effectively and efficiently manage multiple projects and clients
Proven ability to pro-actively identify issues, diplomatically resolve problems
Demonstrated experience providing outstanding customer service
Ability to communicate effectively and interface well with both external and internal clients
Develop knowledge of life insurance industry, related business processes and iPipeline software products
Utilize project management tools and skills to effectively and efficiently manage multiple client implementations
Strong technical skills – Word, Excel, MS Office and Power-Point
Strong analytical and organizational skills
Ability to learn quickly and work independently

Customer Account Manager Resume Examples & Samples

Identify new business opportunities with existing clients and negotiate renewal and expansion contracts to maximize Logi value
Operate as the lead point of contact for any and all matters specific to your customers
Ensure the successful delivery of our solutions according to customer needs and objectives
Build and maintain strong, sustainable customer relationships
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors and obtain meaningful references
Identify expansion opportunities within customer accounts and collaborate with internal Logi teams to close
Forecast and track key account metrics (e.g. weekly sales results and customer renewal rates)
Prepare forward-looking account plans for priority accounts
Assist with high severity requests or issue escalations as needed
1-2 years of sales or account management experience required
Bachelor’s degree preferred
Incredibly well organized, with a demonstrated ability to manage 100 accounts at a time while paying strict attention to detail
Ability to credibly and effectively communicate, present and influence at all levels of the organization, including executive and C-level
Salesforce experience preferred (e.g., logging activities, scheduling follow up tasks, etc.)
A proclivity for solving customer problems and delivering client-focused solutions based on customer needs
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills

Customer Account Manager Resume Examples & Samples

Acts as the strategic business interface for one or several accounts on a global basis
Accountable for understanding the customer's overall strategy and direction in the 1-5 year timeframe
Develops strategies and tactics which Celestica will use to win, protect and grow business with the customer
Develops customer presentations and proposals
Provides direction, guidance and support to the Sales Operations teams in order to ensure alignment with the Market strategy.　
Works closely with Corporate legal team to conduct contract and agreement negotiations, including the development and execution of the negotiation mandate and strategy.　
Ensures that all RFQ responses & proposals are complete, accurate, on-time & consistent with the overall account strategy.　
Participates in development of manufacturing and service proposals in response to requests for quotations. Works closely with Sales Lead to incorporate solutions to BU specific issues as part of overall proposal
Represents Celestica’s overall business interests. Actively manages customer perceptions
Advises on execution of contract terms and conditions.　
Performs analysis, qualification and determines new opportunities
Coordinates all strategic account activity globally
Develops and maintains strategic relationships and partnerships with customers and customer’s sub-contractors
Market & Technology Knowledge
Sales Process/Management
Commercial Skills - Contracts, Financials, Quotations
High degree of computer literacy, with proficiency in Microsoft Office applications
Understanding of SCM principles, key systems and strategies
Customer Management
Influencing Skills
Relationship Management
Market Knowledge
Demonstrated ability to drive growth
Strong business development skills, win/win negotiation skills, contract negotiation skills, communication skills, teamwork skills, interpersonal skills are all critical.　
Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority, and developing complex account strategies is critical
Must be willing to travel 15%-20% of the time. International and domestic travel required
Eleven to Fourteen years of applicable experience, including roles related to Customer Management, Operations, Sales, Business Development and Strategy Deployment

Customer Account Manager Resume Examples & Samples

Strong knowledge and understanding of the Seniors Housing Multifamily market
Connections with key owners, sponsors and operators in the Seniors Housing industry
Experience in analyzing Senior Housing debt transactions
Experience collaborating cross functionally with different business groups

Customer Account Manager Resume Examples & Samples

Review and analyze Multifamily transactions with limited supervision. Negotiate pricing and develop Multifamily deal structure terms. Alert team members on key issues
Experience in financing Seniors Housing properties
Familiar with key sponsors, owners and operators within the Seniors Housing industry

Customer Account Manager, KSA Resume Examples & Samples

15 years of experience with progressive leadership positions in Business Development or Defense Sales
10 Years of demonstrated success in relationship building in the Kingdom of Saudi Arabia (KSA)
Direct knowledge and excellent working relationships with the KSA Naval Forces customer
Ability to leverage customer knowledge to identify potential growth opportunities in KSA
Demonstrated abilities of significant new business creation in KSA
Understanding of customer culture, political and military environment and cultural customs and norms of the region
Understanding of the procurement, fiscal and regulatory environment within the country
Broad understanding of Raytheon’s solutions portfolio, technologies and services
Skill and capability to develop and execute pipeline generation, integrated solutions and cross-selling strategies
Growth/capture strategy development
Detailed knowledge of international business practices with USG compliance with US FCPA and ITAR requirements and extensive experience contracts
Bachelor's degree in relevant functional discipline (business, engineering); Master’s degree preferred
Native fluency in written and spoken Arabic language preferred

Customer Account Manager Resume Examples & Samples

Supports finding new business within the existing account
Collaborates with the GAM/BU on transition plan of new opportunities to account management
Monitors all proposals, quotations with the customer
Monitors and manages profitability, sustainability and opportunities for improvement within the account
Long term forecast review
Short term forecast and actual alignment
Collaboratively develops, deploys and manages account strategy
On-going business model/pricing model support
Understands the customer’s market, trends and potential business impact as well as the customer does
Future value creator, continues to look for ways to create value for the customer and create a competitive advantage for the customer and for Flex
Promotes the Flex platform of services and solution offerings to address customer issues and enable top line growth and bottom line improvements for both the customer and for Flex
Strategic alignment with Customer and Flex business direction
Develops relationship with key decision makers within the customer organization
Manages customer expectations and ensures alignment with operation and supply chain teams
Support escalation for customer issues, scope changes, quality and communications management
Internal communications of customer expectations and contractual changes and reviews
QBR participation
Customer cost reduction initiatives in collaboration with GPM/PMs

S-customer Account Manager Resume Examples & Samples

2) DUTIES AND RESPONSIBILITIES
3) QUALIFICATION REQUIREMENTS
4) PHYSICAL DEMANDS

Customer Account Manager Resume Examples & Samples

We anticipate filling this position locally and therefore this position is not eligible for domestic or cross-border relocation assistance
Position TransCanada as the pipeline company of choice for customers and the preferred transportation provider for gas in the Western Canadian Sedimentary Basin (WCSB) by strategically managing customer transportation accounts, effectively resolving issues related to transportation service, and developing effective relationships with customer representatives
Manage the development of facility and commercial solutions to meet customer transportation service requirements from inception through the regulatory process to in-service
Obtain comprehensive knowledge of business drivers and priorities of our business partners, competitors and shippers so to inform TransCanada in the development of NGTL and Foothills strategies
Develop and execute plans for key customers to meet strategic initiatives
Understand TransCanada's commercial and corporate strategy initiatives, and build customers' awareness to enable successful implementation
Perform analytical assessments to support development of business proposals and recommendations
Facilitate resolution of customer service issues, often of a technical nature
Negotiate on behalf of TransCanada with customers for transportation service requirements
Communicate customer's positions and circumstances within TransCanada, and act as TransCanada's representative when meeting with customers
Identify and pursue expansion and development opportunities of the NGTL and Foothills business
This position may involve interaction with customers located outside of Calgary, and business travel may be required
Demonstrated business acumen, including a strong understanding of key business issues for natural gas producers, markets and storage
Strong interpersonal skills and an ability to establish effective and relevant relationships with customers and internal clients to achieve business goals
Demonstrated commercial negotiation skills
Ability to coordinate cross-functional teams to identify, develop and implement business opportunities
Working knowledge of the NGTL and Foothills Systems, existing Tariff services, and an ability to make service recommendations based on customer needs
Bachelor degree in Commerce, Management, Economics or Engineering
Minimum of 3 to 5 years industry experience
Familiarity with WCSB pipeline systems is an asset
Depending on the qualifications of the applicants, the successful candidate may be offered a position at a more appropriate level and/or ladder

Customer Account Manager Resume Examples & Samples

� Develops and maintains positive customer relationships and addresses all customer concerns in a proactive and timely manner according to company standards
� Reviews customer repair orders and initiates into company repair process, communicates any changes in customer requirements to the organization
� Informs company personnel of incoming customer orders
� Monitors processing of all customer requests and orders to ensure customer requirements are complied with
� Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
� Proactively communicates with the customer to acknowledge receipt of all customer request and provides status reports to the customer on al regular basis
� Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s)
� Provides price and schedule quotations
� Develops and provides periodic repair order status reports to company management and the customer as required
� Coordinates and/or conducts customer visits at Triumph Accessory Services-Grand Prairie
� Occasional travel may be required
� Other duties may be assigned
Three years of successfully directly related experience in repair adminstrations, or customer support in manufacturing, purchasing or aerospace related environment. Aerospace Industry preferred
Must demonstrate effective verbal, written and interpersonal skills; work effectively with others and be a participative team member
Abilty to make appropriate business judgments and decisions independently. Demonstrated ability to perform strategic thinking and planning
Ability to build effective organizational relationships inside and outside the department
Ability to effectively manage multiple tasks simultaneously with rapid changes in priorities
Ability to handle adverse and urgent situations; work in a fast paced environment
Proficient in MS Office software and personal computer skills; within the first 90 days, must be able to gain an operational understanding of Triumph operating systems

Customer Account Manager Resume Examples & Samples

Ensure Invoicing and collection of revenue to ensure Cash Flow exceeds expectations
Coordinate and assist identification of customer needs with Technical Support Engineering/Logistics and Training services to determine customers’ needs
Create and revise standards for process and business procedures
Develop data relative to market trends in order to forecast system installations/revenue
Develop data relative to marketing trends, competitive pricing and products
Prepare price quotations, terms of sale, delivery dates, etc. and write orders according to company policy. Ensure margins are >50%
Evaluate orders, sales activity reports, pulse and parts use data, etc
Establish and foster lateral and vertical customer relationships at each customer site
Investigate product/service warranty claims and ensure resolution of customers’ complaints
Prepare and deliver effective customer presentations with both commercial and technical content
Advise, inform and perform other duties as necessary or requested by Director of U.S. Service and Support
Implement Appropriate Communication / Cooperation Process with GPU/GPI/Komatsu
Using Komatsu-way process development principles, establish process for communication and cooperation that is acceptable

Customer Account Manager Resume Examples & Samples

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3 years experience working directly with clients to ensure deliverables are being met
3 years development of professional presentations
3 years of analysis of current processes and ability to propose changes to those processes as needed
Active DoD Secret Clearance
5 years experience working directly with clients to ensure deliverables are being met
5 years development of professional presentations
5 years of analysis of current processes and ability to propose changes to those processes as needed

Customer Account Manager Resume Examples & Samples

Provide strategic leadership with respect to order book management, inclusive of managing the overall workflow and order administration of a Customer Account Services Team, in conjunction with Company policies, procedures and standard processes
Engage in pro-active customer contact, displaying personal care and concern for customer’s operations
Ensure the relevant administrative support is provided to all Customers with particular emphasis on all aspects of the order process, including: Quotations, MRA’s, Accounts Receivable issues and back order management
Produce weekly and monthly Governance to measure overall performance of the customer’s account
Participate in Customer QRT calls and Dashboard reviews
Lead and participate in on-site Customer meetings and Regional reviews and other events as required
Understand and ensure Customer contractual commitments are being met
Exercise sound judgment in escalating issues as required
You have a Bachelors’s degree (Business preferred) or equivalent work experience
You have a minimum of 3-5 years experience in a customer service role. Experience in the manufacturing industry and an understanding of aircraft aftermarket and business processes is preferred
You possess strong organizational skills along with the ability to prioritize and handle multiple time-sensitive tasks in a fast pace and demanding environment
You possess excellent written and verbal communication skills in the English language are required. Second language skills, in particular, Mandarin, Cantonese and Japanese would be considered assets
You demonstrate strong leadership skills with the ability to build strong teams
You have good analytical and financial acumen. Good computer skills required to operate word processing spreadsheet and presentation software. (MS office suite, Lotus Notes, SAP)
You possess strong & comprehensive knowledge of Bombardier Aircraft systems, manuals & drawings is preferred. Some travel and shift work will be required

Customer Account Manager Resume Examples & Samples

Produce weekly and monthly Governance to measure overall performance of the customer’s account and department performance
You possess excellent written and verbal communication skills, in particular, French, Spanish, Mandarin, Cantonese and Japanese would be considered assets
You have good analytical and financial acumen
You have experience with SalesForce and SAP
You are proficient with Microsoft Excel and Outlook, practical experience with Microsoft Access & Lotus Notes is considered an asset
You possess strong & comprehensive knowledge of Bombardier Aircraft systems, manuals & drawings
Some travel and shift work will be required

Customer Account Manager Resume Examples & Samples

Proactively pursue all installed base leads which include direct mail, emails, user groups, inbound calls, welcome calls, trade shows and sales campaigns
Convert raw leads to qualified opportunities using a consultative, value-based selling approach
Develop customer and partner campaigns to generate additional sales leads
3+ years of business-to-business consultative sales experience achieving/overachieving an individual sales quota or equivalent experience is required

Customer Account Manager Resume Examples & Samples

Placing outbound calls (not on auto-dialer) to existing customers within an assigned region or set of accounts to build relationship, determine needs for renewals, upsell or cross sell opportunities
Manage customer relationships by reviewing customer account data to ensure accounts are maintained correctly and determine possible recommendations for other products and service
Work closely with Partner Channel to service customer account relationship to drive customer satisfaction results
Process customer orders for renewals, upgrades or maintenance contracts
Serve as partner advocate in assisting customer with any requested need and/or refer them to the appropriate area for resolution
High School Diploma or equivalent work experience required; Bachelor's degree in Business or Accounting preferred
2+ years of experience
Experience in an outbound call center selling environment
Business to business sales experience

Customer Account Manager Resume Examples & Samples

Bachelor degree or equivalent experience is preferred
Must have excellent organizational and time management skills with the ability to prioritize
Must be self-motivated with the ability to work independently and as part of a team
Experience in account management, channel sales or in the software/technology industry is a plus
A fundamental understanding of business process and operations is a plus
General computer skills and a working knowledge of Microsoft office products is required

Customer Account Manager Resume Examples & Samples

Process customer orders for renewals, upgrades or maintain contracts
Bachelor's degree or equivalent experience is required
2+ years of inside sales experience
Computer skills
Software selling experience

Customer Account Manager Resume Examples & Samples

Administration of domestic and international contracats from order placement through delivery
Serve as primary interface between Customers various functions within the company and applicable regulatory support departments/agencies required to bring the contract to a successful conclusion with customer satisfaction
Assist with delivery activities, transport customers & support special requests and facility tours

Customer Account Manager Resume Examples & Samples

Very strong organizational skills. Ability to organize, manage and prioritize multiple tasks and meet specified deadlines
Proficient in use of MS Office programs (Word, Excel, PowerPoint, Outlook)
Preferred proficiency in use of MS Dynamics or other CRM based software. SQL, MS Project, and MS Visio
Adobe Photoshop experience is a plus
Ability to maintain confidentiality
Excellent punctuality, attendance and work ethic
Ability to follow instructions

Customer Account Manager Resume Examples & Samples

Regular interface with customer regarding major requests and/or issues
Compose & execute strategic multi-year account plans (Gold Sheet)
Bachelors of Science in technical or business discipline or equivalent
At least 5 years progressive experience in Sales or related field
Experience with industrial steam turbines and compressors or related markets where steam turbines or compressor are utilized
Strong commercial skills including: selling process, pricing, costing, discount structures, terms and conditions, sales strategy development/execution, negotiating and sales proposal development
Effective relationship management
Able to work independently, self-motivated
Multi-language capabilities desired. Verbal and written English is a basic requirement
Ability to adapt to different cultures

Senior Customer Account Manager Resume Examples & Samples

Serve as customer’s advocate ensuring good customer relations and a high customer service level
Facilitate communication to customer and vendor in alignment with Novartis Pharma Services, Credit Management and Pricing Department
Be first point of escalation for customer, vendor and Novartis Pharma Services on exceptional issues and special business cases
Assess delivery date of open orders per month; make sure the forecasted figure is being met under consideration of the procurement and credit situation for each customer order (Sales Assessment). Sales Forecasting is done in close Co-operation with Novartis Pharma Services management, Novartis Pharma Services Regional offices, customers and Credit Management. The sales achievement must be based on fulfillment of the Incoterm
Maintain adequate planning and master data parameters alignment among customer/ vendor and PhSC systems for active assortment in close collaboration with local master data management
Drive Demand availability and accuracy (assortment cleanup, monitoring and challenging of Cognos demand figures, etc)
Continuously develop knowledge of supply chain business cases
Perform order management (creation, validation) in all business areas
Ensure timely order entry in SAP (within 2 days after receipt of order from customer)
Monitor correct systems transactions, related to order validation/confirmation/ PO/Outbound creation
Update SAP order changes initiated and managed by vendor or customer Global order change automation (GOCA) and administer GOCA requests on behalf of the customer
Initiate special tasks, such as returns, write-off’s, rebates, credit/debit notes according to the required business case and Standard Operating Procedure in a timely and correct manner
Ensure together with Logistics Expert timely and correct invoicing & shipping including letter of credit documentation
Ensure correct creation of documents which are the basis for correct shipment realized by Logistics Expert (including preparation and presentation of letter of credit documents)
Serve as main contact partner of the Business Unit for life cycle activities, such as launch, change, transfer, pruning and divestment
Drive monthly reconciliation of consignment stock for month end process
Make sure Backorder Report (BOR) is raised as appropriate and monitor backorder tool Ensure timely processing of Consignment stock issues; provide customer with respective invoice in time

Customer Account Manager Resume Examples & Samples

Management and development of the customer-company relationship, acting as each customer’s representative on site. Making sure that customer business strategies are understood and reflected in ongoing decision making
Maintaining an up-to-date awareness of our customer’s business aims and strategies in order to anticipate potential changes in the customer’s portfolio of products, and recognising potential opportunities for increased levels of business
Identifying and coordinating new product enquiries in conjunction with other team members
Negotiation and agreement with Customers regarding contracts and pricing levels
Problem solving on behalf of clients and the company, and anticipating issues
Formal document generation and management to include contracts, new product introduction project briefs and quotations for all commercial work undertaken
Key Account planning, e.g. examining whether existing client(s) and product(s) continue to fit into the site portfolio in line with overall strategy
Forecasting of third party business with a 1-24 month horizon. Further forecasting over a five year horizon is also undertaken, in support of the annual Business Planning process
The development of commercial opportunities and contacts
Formal business presentations to customers and potential customers
The implementation, review and negotiation of contracts
Provide significant input into strategic business plans
To drive the quotation process so that all work is covered by orders prior to any work being done
Understanding of business processes
The role has 2 direct reports
A broad knowledge of the contract pharmaceutical/CDMO industry with a commercial bias
First class communication and interpersonal skills
Ability to rapidly establish relationships and credibility both internally and externally at a senior level
An understanding of the drug manufacturing processes
Excellent negotiation skills and commercial acumen
Empathy and the ability to work effectively in cross-functional teams and to interact with people at all levels
The role holder must be self motivated, well organised and have good time management skills. Excellent pc skills with a good knowledge of word, excel, powerpoint are essential MS project and SAP would be advantageous

Customer Account Manager Resume Examples & Samples

Knowledge and understanding of the general Multifamily and small Multifamily loan market; familiarity with Delegated Underwriting & Servicing (DUS®) model is a plus (but not required)
Experience analyzing Multifamily debt transactions
Strong organizational skills, specifically the ability to balance competing priorities
Ability to establish, grow, and maintain relationships internally and externally with multifamily lenders and borrowers
Communicates effectively (written and verbal) with internal and external stakeholders

Customer Account Manager Resume Examples & Samples

Performs monthly, quarterly, and yearly sales forecasting tasks
Oversees compliance to regulatory or customer specific requirements (i.e., import/export, licenses, proprietary information, etc.)
Wind turbine and/or converter principals and applications
Minimum 2 years’ experience in commercial role or extensive Woodward product knowledge and demonstrated ability to interface with customers
Minimum 3-5 years’ experience in related industry

Customer Account Manager Resume Examples & Samples

Experience maintaining extraordinary external customer relationships
Excellent understanding of business accounting practices related to sales and use tax a strong plus. Good understanding of information systems implementation and support practices
Multilingual capabilities. English is a requirement, followed by any combination of the other European Languages
Experience in business accounting or audit, especially as it relates to VAT and Tax compliance. Experience in the Business Intelligence, Enterprise Analytics, Enterprise Performance Management, Budgeting/Planning is a definite plus

Customer Account Manager With an Active TS Resume Examples & Samples

Provides assistance and instruction to customers by answering questions and assisting them in navigating through business and financial processes
Submits monthly invoices to customers
Captures, analyses, and reports customer service and support metrics and statistics
Closes SLAs upon completion of customer projects
Requires a minimum of three (3) years of customer account management or customer relationship management experience. Relevant certifications will be considered equivalent to three (3) months of specialized experience
Basic knowledge of Project Management concepts and principles
Working knowledge of the Government’s financial processing vehicles (e.g., BASIS, CAPTURE, SLA Workflow, SLA Management System (SLAMS), etc.)
Knowledge of rules of governance and IT projects lifecycle methodologies
Bachelor’s degree in Business, Communications, Computer Science, Customer Relations, Service or Support, Information Systems, and/or Marketing, or a combination of certifications and at least four (4) years of professional experience related to IT customer account and customer relationship management

Customer Account Manager Resume Examples & Samples

Act as the liaison between the customer and the POE Sales, Service, and Operation teams to resolve any issues with sales, service or billing and to ensure customer expectations are met
Manage customer relationship to ensure a high degree of customer satisfaction, loyalty and retention
Work with Account Executives to ensure client expectations are attained and POE shows an organized and united front to the client
Participate in the strategy meeting (non-customer) to assist in coordinating the placement of equipment and creating the deliverable for the AE based upon the discovery results from the qualifying stage
Participate in the preparation and organization of quarterly reviews. Quarterly reviews should include detailed reports and analysis of customers' activity including service history, asset usage, and issues resolutions as well as recommendations for further partnership opportunities
Seek opportunities inside of current accounts that will result in additional contractual supplements
Coordinate and conduct training with the client on the solutions we provide
Accurately record data inside the Sherpa CRM logging all customer contact such as site visits, phone calls and emails
BS/BA degree in business or other related field preferred, but not required
Previous cold-calling / telemarketing experience or internship preferred
Excellent communication (oral and written and presentation skills)
Proficiency using MS Office, e.g., PowerPoint, Excel and Word and the internet for research
Personal drive and internal motivation towards high achievement
Ability to work collaboratively and effectively in a team-oriented environment
Demonstrates flexibility and adaptability; willingness to take risks and try new approaches

Customer Account Manager Resume Examples & Samples

You will act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages
You will support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues
You will be expected to liaise with all internal stakeholders including, but not limited to Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded
You will be accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved
You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor
You have a minimum of ten (10) years related experience in business or commercial aviation
You have a minimum of two (2) years related experience in a customer facing role
You have excellent organizational and planning skills, are able to set priorities in order to achieve important milestones. Ideally you will be able to demonstrate solid project management skills
You are able to understand complex technical specifications and certification constraints and possess the capacity to become a product expert on all complex product offerings
You have exceptional communication skills; are able to communicate at all levels of the organization from shop floor to board room level. You equally able to communicate to all levels of our customer and customer representative organizations including but not limited to world leaders, high net worth individuals, flight crew, maintenance and technical personnel
You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation
You have strong customer orientation
You will be expected to be a team player, as well as being a leader within the project team
You are fluent in English (written and spoken), French and/or other languages would be an asset
You are able to travel

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Customer Account Manager Resume Examples & Samples

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