Customer Manager Resume Samples
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Customer Manager Resume Samples
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DM
D MacGyver
Dianna
MacGyver
372 Ricardo Drive
Boston
MA
+1 (555) 691 3666
372 Ricardo Drive
Boston
MA
Phone
p
+1 (555) 691 3666
Experience
Experience
Philadelphia, PA
Customer Manager
Philadelphia, PA
Klocko and Sons
Philadelphia, PA
Customer Manager
- Develop and maintain customer relationships including: healthcare professionals, business managers and funding providers
- Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business
- Advanced knowledge of finance, contract management, customer relationships, people management, project management and relevant industry information
- To assist in the management of the UK reference sites in your territory
- Provide assistance on issue escalations and ensure that there has been proper handoff and resolution
- Work closely with the customer and Plexus materials group to provide world class and cost effective manufacturing and materials solutions
- Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology and administration)
Chicago, IL
Regional Customer Manager
Chicago, IL
Pollich-Abbott
Chicago, IL
Regional Customer Manager
- Develop up to 20 accounts at regional level which comprises revenue potential validation, customer development plan, cross-BU offering and business won
- Manage, control, and develop all activities with customers on behalf of DHL Business Unit in accordance with DHL group strategy
- Market development, alignment of customer and Sanofi objectives to improve diabetes patient care in the LTC setting
- Excellent track record of working within a cross-functional matrix organization, including support of Supply Chain, Marketing, Category Management, and Finance
- Assist in development of customer pricing protocols
- Developing collaborative partnerships with key customers to gain insights and leverage key contacts, networks, and offerings
- Fulfill Sales Dept. requests for product information and develop sales presentations
present
Boston, MA
Key Client Customer Manager
Boston, MA
Kerluke, Kautzer and Bauch
present
Boston, MA
Key Client Customer Manager
present
- Practice of the Key Client Manager success framework: KCM functional excellence, Target, Align, Sell, Execute
- Coordinate and execute the Client’s global contract and incentive programs. Follow through on performance
- Being passionate, take initiative and drive to continuously develop and work with creativity and innovation
- Provide Ease of Business to customers, and achieve excellent levels of Customer Satisfaction
- Prepare reports and analysis for key client’s performance, to support business delivery in line with Maersk Line KCM execution plan
- Strong stakeholder management
- Excellent at building and maintaining a relevant network
Education
Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
Northwestern University
Bachelor’s Degree in Related Field
Skills
Skills
- Strong ability of self-management, passions to be the best sales person with strong initiative
- Ability to develop strong team relationships and bring individuals together to focus on team goals
- Lead planning internally to insure appropriate trade, volume & profit deliverable are met within the financial event planning tool PROSPER
- Ongoing professionalism and ability to handle pressure
- Highly motivated individual with excellent communication, negotiation, influencing, time management and follow up skills
- Highly motivated individual with excellent communication, negotiation, influencing, and follow up skills
- Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment
- Strong ability to think strategically and proactively solve problems, including making timely and effective decisions in complex and ambiguous situations
- Excellent project management and organization skills
- Advanced knowledge of finance, contract management, customer relationships, people management, project management and relevant industry information
15 Customer Manager resume templates
Read our complete resume writing guides
1
Customer Manager Resume Examples & Samples
- Fulfil submission of practice finance applications ensuring application completion including the follow-up and collation of all relevant documentation
- Undertake loan pre-assessment calculations to ensure credit worthiness, and preparation of credit paper for submission to the credit team for approval
- Manage the documentation and settlement processes ensuring co-ordination with Licensee and Distribution processes
- Manage and monitor post settlement loan covenants
- Fulfilment of Practice Finance Annual Credit Reviews including serviceability, LVR and action plan monitoring and submission to credit
- Enable delivery of superior service outcomes and initiatives which exceed expectations
- Support key business initiatives or subject matter expertise as required
- Create and follow-up on customer service requests with Bank Operations
- Relevant previous experience in lending & relationship management in a commercial banking environment or Financial Planning industry is a MUST
- Exposure to Practice Finance Loans is preferred Exceptional communication (both written and verbal) and interpersonal skills
- Strong customer focus aligned to customer & planner advocacy
- Proven experience in problem solving, facilitation and decision making
- Ability to negotiate outcomes consistently with internal(Credit, Product and Bank Operations team) and external stakeholders (Financial Planners, Solicitors)
- High level analytical skills and the ability to think laterally and strategically
2
Performance Improvement Customer Manager Resume Examples & Samples
- Possesses a Bachelor’s degree in Finance, Marketing or Business from a reputable institution; an advanced degree will be a bonus
- Minimum of 7 years of full-time working experience as with relevant Financial Services and Consultancy industry with international exposure / experience. Candidates with lesser experience will be considered at Senior Associate Level
- Excellent skills in both written and verbal Bahasa Indonesia and English
- Strong analytical thinking, problem solving skills, presentation and communication skills
- Maintain good relationship with clients
- Stay informed of general business/economic developments and understand their impact to the client
- Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization
- Contribute to people-related initiatives including recruiting, retaining and training professionals
- Demonstrate our fundamental values : professional respect to all team members; personal accountability; trustworthiness; and teamwork
3
Away From Home Customer Manager Resume Examples & Samples
- Identify cross Regional growth opportunities and, jointly with the IC WEBU team, develop strategies to capture growth
- Work with the bottlers, in developing effective Customer strategies in the IC channel leveraging KO global expertise and best in class initiatives
- Design and manage Commercial Segmentation of customers (Prospects & Existing)
- Recommend and align on customers requiring System Investments
- Apply financial sharing agreement with the Bottler and ensure resources are planned within BP process
- Develop a Business Plan IC channel across territories
- Work closely with the “Centres of Expertise” to accelerate deployment of best practices across regions
- Minimum 10 years business experience within TCCS
- Significant commercial background, ideally in both bottler and TCCC
- Inspirational leadership and influencing skills
- Collaboration skills
- Good understanding of brands and brand drivers to be able to translate this into excellent commercial plans
- Understands the complexities of the System including bottler economics and System leverages, processes and tools in order to optimize solutions in the marketplace
4
Customer Manager, PFM Resume Examples & Samples
- Provide thought-leadership and Lead strategic customer engagement
- Lead and co-develop key customer account strategies
- Understand the customers’ and The Company’s strategic business needs and coordinate system (Company and Bottler) resources to address business opportunities as appropriate
- Collaborate with bottler National Account Managers (NAM’s), Commercial and Franchise Leadership, marketing and other cross-functional Coca-Cola personnel to meet the needs and expectations of key customers
- Interface with portfolio of key customer’s senior management teams (local and international)
- Works closely with the Customer Marketing Lead and Commercial Leadership team to develop shopper driven customer plans (annual activity calendar, develop the look of success based on consumer and shopper insights)
- Drives revenue growth in the customers in national level through OBPPC (Occasion Brand Price Pack Channel) by working closely with the Customer Marketing Lead and the Commercial Capabilities team
- Steward processes and routines with key Customers, in-country teams and Bottling partners at a national level in each country (scorecard, etc.)
- Active role in Negotiating, jointly with the Bottling partners, in the long-term and annual commercial agreement process (trade terms, pay for performance, pricing & conditions, etc.) for key customers
- Source and share best practices with the franchise operations team, key customers and the Bottlers
- Create value for customers & other stakeholder relationships both domestically (and internationally)
- Handle on-demand fulfillment of requests by coordinating and communicating information and resources to address system and customers’ needs
- Provide leadership, direction, coaching and support to bottler associates for business planning, marketing initiatives, negotiations and conflict resolution
- Understand and work across multiple package forms including bottle/can, fountain, and export products
- Ensures superior customer service by immediately identifying and/or resolving issues, as needed, and through support of CCSA and bottlers’ customer service capabilities (such as category management, supply chain management, information sharing, etc.)
- Demonstrates thorough knowledge and ensures usage of Collaborating For Value (CfV) tools and materials. Acts as subject matter expert on the CfV process
- Indirect management of (1) Customer Marketing Lead
- Five to ten years of complex account management responsibility with large national/multi-national customers: Preferably with PFM or Liquor channel experience
- Extensive system, bottler and Business Unit market knowledge highly preferred
- Strong knowledge of the PFM or Liquor channels
- Strong competency and skill in planning, influencing, organizing, executing, communicating and presenting
- Customer Development: Knowledge of customer profit model and links our portfolio with consumer and shopper need within the customer model to create value for the customer and the System
- Negotiation Skills: Explores alternatives and positions to reach outcomes that gain all parties' support and acceptance; striving for outcomes that create system and customer value and are a win-win for all parties involved
- Retail Merchandising and Shopper driven Category Management: Knowledge of how to build and implement an effective in-store merchandising program in order to drive increases in consumer purchase
- Shopper Knowledge: Knowledge of in-store consumer purchasing behavior in order to develop effective in-store merchandising programs
- Retailing: Knowledge of the retail industry (retailers, competitors, trends, visual merchandising, and general business environment) related to multiple channels
- Channels: Knowledge of the PFM and Liquor channels of distribution, including competitive set, target consumers and key trends, including the ability to use information in the identification of new opportunities that are aligned with agreed business objectives
- Portfolio Marketing & Revenue Growth Management: Knowledge of how to build and leverage multiple brands and categories to drive maximum value with the Customer, Shopper and Consumer
- Consumer Knowledge: Knowledge of making global Brands connect with the consumer for long lasting preference leading to loyal adoption
- Project Management: Establishing courses of action to ensure that work is completed efficiently; identifies more critical and less critical activities and tasks; effectively allocates time to complete work; coordinates others
- Winning and collaborative attitude; work in a new environment with a lot of complexity ,diversity and new rules of engagement need to be done; flexibility to identify quick and win-win solutions and passion to create a strong legacy
- Solid understanding of the System (internally and with the Bottlers)
5
Customer Manager Resume Examples & Samples
- Represent PepsiCo's North America Nutrition's portfolio of brands at Albertsons Companies Seattle Division
- Train and support a Sales Associate in the Seattle Division
- Build on and enhance strategic customer relationships ranging from the departments leads to the Vice Presidents of Merchandising and Operations
- Deliver annual volume, trade spend and profit plans
- On-going analysis and review of business trends to identify gaps to plan and execution
- Lead Annual Operating Plan & Forecast process, collaborating with Finance, Business Units and Sales Strategy Managers
- Maintenance of Financial Event Planners (Prosper). Leverage Excel modeling to assess financials, valuation, and alternate scenarios
- Develop annual promotion plan while adhering to Strategic Rules of Trade (SROT) guidelines and ensure flawless execution through consistent customer engagement and buy-in
- Make regular headquarter buyer calls, identify customer needs/priorities and creating fact-based selling presentations
- Ensure customer maintains a strategic product mix through SKU optimization both new item sell-in and/or SKU reduction
- Work closely with field retail teams to ensure strong communication & execution of programs
- Actively participate in customer payment processing including financial contracts, performance and collection
- Minimum of 5 years of sales experience; preferably with a consumer packaged goods organization
- A minimum of 2 years of fact-based direct selling experience
- Previous people management experience preferred
- Seasoned in conflict management
- Ability to work a flexible schedule including early mornings, evenings and/or weekends
- Proven leadership capability with a track record of leading and influencing large multi-level teams
- Capability to excel in Sales
- Commitment and ability to succeed within a fast paced organization
- Ability to travel 20% of the time
6
Senior Customer Manager Resume Examples & Samples
- Bachelor's Degree required; MBA preferred
- 5 - 7+ years of sales experience with consumer packaged goods organization
- Highly motivated individual with excellent communication, negotiation, influencing, and follow up skills
- Retail and Category Management experience is a plus
- Solid understanding of financials including P&L impact of sales decisions
- Strong PC skills including Microsoft Excel, Word, Outlook and PowerPoint
7
Customer Manager Resume Examples & Samples
- Represent PepsiCo's North America Nutrition's portfolio of brands at Albertsons/Safeway NorCal and Intermountain Divisions
- Lead Annual Operating Plan & Forecast process, collaborating with Finance, Business Units and Business Development Manager
- Develop annual promotion plan while adhering to Strategic Role of Trade (SROT) guidelines and ensure flawless execution through consistent customer engagement and buy-in
- Work closely with field retail team to ensure strong communication & execution of programs
- Ability to travel 25% of the time
8
Associate Customer Manager Resume Examples & Samples
- Minimum of 5 years of combined DSD sales, management and key account experience
- Possess excellent interpersonal skills, good verbal and written communication skills
- Excellent planning and organizational skills
- Ability to penetrate high levels of decision makers in both Walmart and Pepsi Region Teams
- Demonstrates high degree of collaboration and influence skills
9
Regional Customer Manager Resume Examples & Samples
- Identifying opportunities to improve the transition of care of patients living with diabetes within the senior care market
- Market development, alignment of customer and Sanofi objectives to improve diabetes patient care in the LTC setting
- Developing partnerships with Senior Care Account Execs to maximize facility and system opportunities
- Qualifying and quantifying business opportunities through strong knowledge of LTC market/segment
- Serving as a resource to customers and to our company to provide better patient care solutions for patients in LTC
- Pulling through opportunities generated at a national level that benefit and support regional strategies
- Developing collaborative partnerships with key customers to gain insights and leverage key contacts, networks, and offerings
- Ensuring the harmonization of a highly integrated, cross functional team
- Targeting Sanofi solutions at regional and local business opportunities that deliver maximum value to our company, patients and customers
- Collaborating with internal key stakeholders to gain insights and leverage key contacts/networks/offerings
- Clinical and product knowledge in broad range of therapeutic areas
- Strategic thinking
10
Customer Manager Resume Examples & Samples
- Owns the development and maintenance of strong relationships with both clients and customers within a given geographic region, including a complete understanding of their goals and objectives
- Accountable for the execution of strategic plans for all client’s brands to retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management
- Responsible for ongoing client team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of strategic plan
- Owns the communication and transfer of knowledge about customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”
- Consistently and exclusively use CROSSVIEW as the business planning, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the client and across positions internally
- Assist BPM and others in the development of targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge
- Sells additional services to clients through analysis understanding of client’s strategy, performance insights, coupled with customers’ performance by brand and/or category
- Intelligently analyze, benchmark, interpret data across multiple sources to identify opportunities to promote/sell additional client products across retailers
- Retailer knowledge and respect with/ by the retailer
- Understanding of our client's strategy
- Clear understanding of client expectations
- Understanding/ communicate insights
- Persuasive selling
- Professionalism
- Communication skills, including listening, presentations, written and verbal skills
- Insights-based, consultative selling and negotiation skills
- Intermediate category management knowledge, including but not limited to the “4 Ps”
- Business acumen and intelligence, including market and industry trends
- Good organizational and time management skills
- Customer service orientation
- Ongoing professionalism and ability to handle pressure
11
Senior Customer Manager Resume Examples & Samples
- Business experience in Account/Client Management, preferably in the healthcare pharmaceutical industry
- Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
- Collaborative, customer focused and able to create visible value to customer with proactive consultative services on process improvement, revenue generating, and cost saving opportunities
- Ability to analyze data, interpret trends, research and provide customer with program solutions
- Experience in budget modeling and forecasting
- Detailed understanding and experience with process documentation and improvement
- Ability to develop strong team relationships and bring individuals together to focus on team goals
- Intermediate to Advanced experience with Microsoft Office Suite, including Excel, PowerPoint, MS Project, and Visio
- Excellent communication skills; verbal, written and presentation
- Graduate degree preferred
12
Customer Manager Resume Examples & Samples
- Develop, implement and manage sales strategies to support the business plan at the assigned HD OEM accounts of Valvetrain. Develop & grow market share, resolve product problems, insure customer satisfaction. Achieve HD business profit plan objectives
- Drive conversion of competitive products to Eaton products in new OEM program specifications. Develop programs to maintain long-term strategic partnerships. Establish or increase market share
- Effectively manage the introduction of new products. Create demand for new products to insure engineering release at major OEMs
- Initiate and coordinate the resolution of product issues. Maintain customer satisfaction
- Manage sales opportunities through the stages of the selling cycle resulting in improved win rates and improved business cases
- Maintain the relationship with assigned customers and establish comprehensive relationship with new customers
- Bachelor’s degree in engine or marketing related field
- 5 years’ experience in sales of key account management, business development skill is better
- Strong ability of self-management, passions to be the best sales person with strong initiative
- Consistently acts in an ethical, open, honest, trustworthy and truthful manner
- Self-motivated and goal oriented individual
- Ability to manage customers in multiple locations
- Specialized knowledge of engine or commercial vehicle industry
- Negotiate with cross levels of management at customers and within Eaton
- Incumbent must have poise, presence, self-confidence and acceptance within Eaton and the industry
13
Customer Manager Spirits West Africa Resume Examples & Samples
- University degree (all subject). Fluent in French and English
- A minimum of 5 years previous Country Management experience
- Exposure across different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales)
- Track record of success in managing Strategic Partners and key accounts within fast moving consumer goods
- Strong knowledge & demonstrated delivery in challenging trading environments; understanding of channel, pricing, negotiations and strategy development
- Negotiation and conflict resolution
- Broad functional/cross functional experience within commercial and marketing an advantage
- Deliver on the regions performance commitments and make a significant contribution to Partners Markets
- Inspire & Lead partner team to get the best from them & deliver Region Objectives
- Formulate / execute a clear plan in collaboration with Partner to develop our brands
- Build and maintain the strategic relationship with respective Partners
- Inspire and motivate the strategic Partners behind a clear, simple and powerful business strategy for the region
- Ability to drive operational and commercial excellence through the highest standards of execution with distributors and own functional unit working in alignment with other functions
- Obtain and apply facts and data driving to excellence in planning, decision making and performance measurement. Identifies and leverages technology solutions to benefit the business and drive enhanced performance
- Establish and maintain excellence in all areas of the supply chain and category management
- Drive the responsible consumption and social responsibility agendas through the sales & commercial communities
- Drive the compliance agenda for the West Region
14
Customer Manager Resume Examples & Samples
- Manage and account for escalations including single instance and ongoing weekly maintenance
- Bi-annual proactive communications with account load
- Facilitates new customer startup training and best practices with the final goal of achieving >90% customer satisfaction on conclusion surveys
- Monthly analysis of customer case/contact activity in CRM
- Light travel, on demand (<10% of time)
- Bachelor’s Degree; in lieu of a Bachelor’s Degree, 4 years’ experience in a professional capacity may be substituted
- Demonstrated ability to manage technical or customer escalations from start to conclusion
- Demonstrated ability to communicate and coordinate efforts cross functionally (internally and externally)
- Demonstrated verbal and written skills with a wide range of audiences
- Demonstrated proficiency using Microsoft Word, Excel and PowerPoint
- Willingness to advocate (fiercely) on behalf of customer accounts
- Individual must be highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment
- Presentation experience (classroom or WebEx)
- Transportation Industry experience
- Trilingual, French/English/Spanish
15
Customer Manager Resume Examples & Samples
- Deliver annual customer net revenue goals
- Lead & coordinate customer meetings
- Manage all promotions & program partnering with Finance & BU's. IE: customization projects
- Lead planning internally to insure appropriate trade, volume & profit deliverable are met within the financial event planning tool PROSPER
- Manage and communicate account financial Leverage Excel modeling to assess financials, valuation, and alternate scenarios
- Annual Forecasting
- ROI event analysis
- Minimum of 5 years of sales & customer management; experience with a consumer packaged goods organization preferred
- Solid command of financials including P&L impact of sales decisions
- Focused leader with the ability to effectively achieve goals in a matrixed organization
- Retail and Category Management experience preferred
- Highly motivated individual with excellent communication, negotiation, influencing, time management and follow up skills
- Strong PC skills including Microsoft Excel, Word, and PowerPoint
16
Customer Manager Resume Examples & Samples
- Overall responsible of creating and securing administrative routines with new and/or existing customers
- Actively participate in the hand overs of new wind parks from sales and construction
- Responsible to secure that as many contracts as possible are renewed with Vestas
- Drive projects in collaboration with and for the customer
- Ability and knowledge how to be successful in delivering sales and excellent relationship to Key Account Customers
- Ability to create and maintain relationships with both external customers as internal Vestas departments at different levels
- High technical competence in mechanics and software
- Great understanding of the processes within our core business
- Ability to understand and use complex IT tools and systems
- Financial and legal understanding
- Ability to drive projects both independently and in a team
- Great Communications skills
- Great negotiation skills
- Ability to get involved in complex technical and contractual issues
- Self driven and self-motivated
17
Customer Manager Resume Examples & Samples
- 3+ years of business experience in Healthcare, Pharmaceutical, Account/Client Management, Finance, Distribution
- Collaborative, customer focused, and able to create visible value to client and within the organization
- Advanced project management and organization skills
- Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer
- Experience with Microsoft Office Suite, including Visio and Project
- Advanced skills in Microsoft Excel, and PowerPoint
- Advanced degree, MBA or MHS, highly preferred
18
Customer Manager Resume Examples & Samples
- Four years of sales experience; preferably with a consumer packaged goods organization
- Previous people management experience
- Direct Store Delivery (DSD) experience preferred
- Ability to travel 50% of the time
19
Senior Customer Manager Resume Examples & Samples
- Engage clients early to understand their big picture, proactively position our value and assist in the execution and value realization
- Own and manage interaction plans to ensure continuity and renewal
- Identify upsell opportunities and engage with customer on assigned/required users versus licensed users
- Report on health & propensity to renew
- Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in the organization; proven capability to adapt communication style to fit geographically diverse styles
- Ability to identify and understand the needs of your customers, hence leading up to an opportunity
- Fluent in German and English is a must
- Ability to engage executives (internal and external)
- Capability to drive cross-functional teams and programs
- Aptitude for creative/innovative thinking and analysis
- Proactive and responsive
- Minimum of 4 years of experience working with external clients (account management, sales or project experience) either within an SAP OnDemand component and/or industry based. Alternatively you have gained an equivalent amount of experience in a customer facing role
20
Customer Manager Resume Examples & Samples
- MBA preferred with a Finance focus
- Experience in finance, project management or account management, preferred
- Excellent project management and organization skills
- Proven ability to take an opportunity, research and suggest solutions
- Excellent user of Microsoft Excel
21
Customer Manager Resume Examples & Samples
- To ensure that all customers are provided with high quality care and attention throughout the sales process, so that each customer is fully satisfied with the support they receive from Elekta
- Achieving sales revenue and margins to set targets
- To secure orders for the installation of new systems and upgrades to current user base. To maintain customer account, opportunity and contact information in the Elekta CLM system
- Demonstrates clear and unambiguous communication skills with both the customers and Elekta Staff
- To promote the company image by ensuring personal appearance and behavior is maintained at a professional level
- To complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner including opportunities in CLM and quotes within Big Machines
- To follow at all times Elekta’s quality and safety policies
- Working with the Business Unit Manager, Business Managers, Finance and others to develop and deploy business plans that support the delivery of corporate targets within the UK
- Develop and maintain customer relationships including: healthcare professionals, business managers and funding providers
- Manage customer accounts and act as primary point of contact for all aspects of their relationship with Elekta - initial contact, sales/pricing negotiation, delivery, installation, training, support and service
- Attendance and representation of Elekta at conferences, symposiums, shows and other events, this may include unsociable and weekend work as required
- Identify and develop new business opportunities
- Responsibility for the completion and delivery of tender responses, with the support from Business Managers as needed, to set timescales
- To provide updates on ongoing prospects hot issues and competitor information at the regular UK Sales Meetings
- To carry out without supervision core tasks within acceptable time-scales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied
- Ensure that customers are satisfied with the services delivered by Elekta. Manage any conflicts that arise continuously striving to improve customer satisfaction
- To assist in the management of the UK reference sites in your territory
- To attend UK and Irish exhibitions, customer events and selected international conferences such as ESTRO and ASTRO when directed
- Good presentation Skills, the ability to communicate effectively to groups and individuals
- Ability to communicate with multi-disciplinary professions associated with Treatment planning and at all levels of authority
- Degree or relevant qualification within Therapeutic Radiography
- Ability to effectively interact with customers (via phone, email and face-to-face)
- Ability to Travel 50 - 70%
- Familiarity/proficiency with I.T including the following software: Word, Excel, PowerPoint
- Working knowledge of Elekta equipment with a strong background in Radiography and knowledge of clinical workflow
- Educated to degree level you will have ideally had experience gained within a medical sales environment
- Ideally some clinical experience with some experience of working in the treatment planning arena
- Ideally some commercial experience
- A driving license is essential for this role (company car provided)
22
Voice of the Customer Manager Resume Examples & Samples
- Define annual budgets and strategies for the Customer Solutions and Customer Loyalty teams inclusive of detailed targets and action plans for achieving them
- Manage reporting, budgets, and forecasts throughout the year, taking a proactive and results-oriented approach
- Work in tandem with the Customer Journey team focused on client acquisition, segmentation and retention to cross pollinate findings and improve overall customer intelligence, understanding, and approach
- Collaborate with local markets to adapt and/or create initiatives that appeal to the global customer and his specificities
- Enable the respective teams to reach and exceed their objectives, both financial and personal, to grow a team of strong junior managers
- University degree
- 5-7 years of experience in customer-facing roles in hospitality, consumer services
- Fluent English, Basic Italian, other languages as a plus
- Process definition and management
- Team management
- Hospitality, consumer services, travel sector experience
- Business planning and analytical skills
- Team management and empowerment
- Organizational/ time management skills
- Constant pursuit of excellence
- Luxury Sensitivity
23
Assistant Customer Manager Resume Examples & Samples
- Monitoring and communicating performance of key initiatives
- Provision of clear, up to date inputs to business processes such as promotional evaluation; customer business planning
- Turnover and budgets for allocated categories within customer
- Customer/ customer group Turnover and profitability targets
- Forecasting accuracy / bias
- Delivery of turnover customer profitability and budgets for the customer within allocated categories
- Work with the customer manager to prepare for customer meetings
- Attend customer meetings and play an active part in engaging the customer
- With Customer Marketing Manager execute specific activation events within the Customer
- Contributing to various customer specific projects
- Manage valuable and strong relationships with customers and cross functional teams
- Ensuring clear and up to date inputs to business processes around promotional evaluation; customer business planning, forecasting and business reporting
- Weekly review of in store promotional activity and pricing and share with the team
24
Customer Manager Resume Examples & Samples
- Responsible for the performance and execution of a Customer relationship(s) within Plexus in a single geography
- The position includes responsibility for the strategic growth of the customer relationship, the financial performance and the customer satisfaction
- These strategies should support the individual customer’s needs and be complimentary to Plexus Corp’s primary goals and objectives
- Develop the trust and effective relationships within the account(s) at all levels
- Establish clearly defined objectives within the relationship and partner with operations to meet and exceed these targets
- Lead a customer review and measurement process that may include a MBR/QBR/EBR process
- Be fully accountable for the successful transition of business between sites new business and end-of-life businesses
- Provide innovative and entrepreneurial solutions that will provide the customer with viable solutions and help further differentiate the Plexus offering
- Be fully conversant and intimate with the Customer, their business, their business models, their competition, their market and their wants and needs
- Develop a viable account plan that conforms to Plexus objectives and solicits acceptance from both the customer and Operations
- Work closely with the customer and Plexus materials group to provide world class and cost effective manufacturing and materials solutions
- Develop a cost reduction strategy incorporating both manufacturing process and supply chain optimization that will provide the customer with an effective and ongoing cost reduction plan. Partner with operations to implement the plan
- Provide the customer with the highest level of Plexus competence in Design, NPI, Launch and manufacturing plans
- Proactively manage the customer P&L and able to recognize and influence the key drivers that will ensure the business is financially viable, cost effective to the customer and enhancing returns for Plexus
- Provide guidance on quotation improvements and a sanity check on the results
- Understand financial risk, capable of clearly defining and managing risk and providing Corporate with clear risk assessment and mitigation plans
25
National Customer Manager Resume Examples & Samples
- Build and maintain relationships with customers and our business partners (Pepsi and ASM)
- Set specific goals and objectives for our business partners and monitor results
- Develop presentation materials utilizing fact based data such as IRI
- Insure full cycle order transaction (Product Demand, Accurate Pricing and Delivery)
- Achieve specific performance targets. (Customer Acquisition, Targeted Cases, Funding Management and Gold Standard Management)
- Deliver against GOLD STANDARD for quality of in-store merchandising (product placement, product promotion - duration and timing)
- Manage within a specific financial budget and gain the target ROI: build trade management contracts and clear deductions in a timely manger
- Build specific customer plans that include the appropriate period volume and financial accruals in adherence with the required timing
- Ensure strong linkages with critical cross functional partners including Finance, Marketing and Supply chain
26
Associate Customer Manager Resume Examples & Samples
- Working in conjunction with the National Account Manager, develop, negotiate and implement Customer Plans to achieve Financial and 5P Objectives for all of Colgate's brands/categories, and deliver annual sales/share targets
- Develop the relationship across the customer's organization (buying, merchandising and retailing) and build customer intelligence as it relates to Colgate's Financial and 5P Objectives
- Deliver sales targets within investment guidelines and alignment with brand strategy
- Utilize efficiently available Category Management Tools (e.g. Nielsen Desktop) and CBP to understand consumption and shipment data to identify brand/category performance trends and opportunities
- Collaborate with cross functional teams such as the Customer Development, Marketing and Supply Chain functions to build business opportunities and ensure planning accuracy
- Data analytics, preparation of reports & presentations and other duties as required to support the account
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Regional Customer Manager Resume Examples & Samples
- Demonstrated ability to drive sales and business results
- Strong written and verbal communication skills; ability to communicate with impact
- Strong business acumen skills; advanced financial and P&L knowledge/understanding
- Effective planning and organizational skills
- Must possess an executive disposition
- Effective change leadership skills
- Ability to develop strategic relationships
- Technical/Professional knowledge of Nielson, Consumer Insights and Category Management principles
- Highly effective presentation skills; persuasiveness and sales ability
- Advanced Word, PowerPoint and Excel skills
- Strong judgment/problem solving skills
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Regional Customer Manager Resume Examples & Samples
- ManageCSI customers at a regional level
- Manage, maintain and improve the customer's business profitability
- Implement the account strategy set by GCM. Manage the sales pipeline
- Create a competitive advantage for customers in their business and price for value on behalf of DHL offering service across all BU’s
- Identify, establish and manage multi-tiered relationships across customer and DHL Business Units to ensure a long-term business partnership and achievement of corporate goals
- Build executive relationships within the customers in the portfolio
- Lead and manage customer presentations and proposals, ensuring a common understanding of service expectations and solutions, both with the customer and DHL countries and regions
- Develop and keep current and appropriate regional/country account strategy in line with country level business plans, to achieve profitable revenue growth
- Lead and manage the development of business acquisition projects while ensuring targeted revenue and profitability levels in line with plans
- Functionally lead and direct regional/country resources to identify and develop opportunities
- Monitor the account performance in close cooperation with the program management team
- Meet revenue targets
- Generate new business for all business units
- Generate sales pipeline growth
- Improve market penetration
- Target yearly growth of revenue
- University degree required ( BS/BA in related discipline and 10-15 years’ experience in related field or MS/MA and generally 8-12 years’ experience)
- Minimum 10 years of experience in the Logistics Industry
- Technology Industry knowledge and experience required
- English and Spanish required; Portuguese preferred
- Excellent numeric, written and oral communication skills
- Strong and efficient follow up and analytical skills
- In depth knowledge of the supply chain for a particular industry
- Experience with DHL’s business, systems, processes and practices required
- International experience and cultural sensitivity required
- Ability to operate and functionally manage people in an informal matrix structure
- Must possess networking and negotiation skills
- Can work independently and/or within a team to deliver results
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Regional Customer Manager Resume Examples & Samples
- Manage CSI customers at a regional level
- Manage, maintain and improve the customer's business profitability
- Implement the account strategy set by GCM. Manage the sales pipeline
- Create a competitive advantage for customers in their business and price for value on behalf of DHL offering service across all BU’s
- Identify, establish and manage multi-tiered relationships across customer and DHL Business Units to ensure a long-term business partnership and achievement of corporate goals
- Build executive relationships within the customers in the portfolio
- Lead and manage customer presentations and proposals, ensuring a common understanding of service expectations and solutions, both with the customer and DHL countries and regions.
- Develop and keep current and appropriate regional/country account strategy in line with country level business plans, to achieve profitable revenue growth
- Lead and manage the development of business acquisition projects while ensuring targeted revenue and profitability levels in line with plans
- Functionally lead and direct regional/country resources to identify and develop opportunities
- Monitor the account performance in close cooperation with the program management team
- Meet revenue targets
- Generate new business for all business units
- Generate sales pipeline growth
- Improve market penetration
- University degree required ( BS/BA in related discipline and 10-15 years’ experience in related field or MS/MA and generally 8-12 years’ experience)
- Minimum 10 years of experience in the Logistics Industry.
- Automotive Industry knowledge and experience required
- English and Spanish required; Portuguese preferred
- Excellent numeric, written and oral communication skills
- Strong and efficient follow up and analytical skills
- In depth knowledge of the supply chain for a particular industry
- Experience with DHL’s business, systems, processes and practices required.
- International experience and cultural sensitivity required.
- Strong customer service orientation
- Ability to operate and functionally manage people in an informal matrix structure.
- Must possess networking and negotiation skills
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Key Customer Manager Resume Examples & Samples
- To develop and execute (VTE) pathways, within designated key accounts, to ensure that all appropriate patients have access to BMS medicines
- Full implementation and pull through of plans across hospital accounts and into primary care networks
- Experience of service redesign implementation and driving business pull through
- An in-depth knowledge of the NHS structure and customer needs at all levels
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Global Customer Manager Resume Examples & Samples
- Builds strategic relationship with senior customer management at a global level
- Create future opportunities by translating customer needs & business trends into potential solutions
- Conduct research and gather intelligence from internal & external sources to understand the customer (strategies, operational & procurement culture)
- Organize and hold strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges (ensure business fit)
- Identify & develop effective relationships with key contacts within targeted customer organizations, as well as obtain Board sponsorship to ensure maximum leverage for DHL interests
- Develop recommendation on pursuit or cancellation of opportunities based on financial attractiveness, risk and fit of customer requirements with DHL capabilities
- Create win plan & strategy to secure new opportunity, present solution of high complexity to customer demonstrating clear business & solution fit
- Actively engage in negotiations and close the deal
- Act as key contact for customer and channel communication to account teams and internal functions
- Lead teams of Regional Customer Managers, coordinate and support account team members in the pursuit & closure of opportunities
- Manage/lead multiple teams and multiple channels simultaneously
- Demonstrates ability to clearly communicate implementation requirements,(e.g. resources, processes) both internally & externally, monitors progress & advises team on potential road blocks & mitigation actions
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Individual Customer Manager Resume Examples & Samples
- Build a customer management strategy and growth plan in partnership with other teams such as Marketing, Risk, Ops, Distribution, Finance and CVM teams
- Own the budgeting and forecasting work for renewal/retention efforts, engagement programs and cross-sell targets for the P&L, in partnership with Finance, Distribution and others
- Work closely with Finance to understand profitability view of the book, by tranches and segments to be able to inform the business of where we need to adjust to drive more earnings. Inform Market Strategy team in the development of new markets through assessment of current solutions
- Direct the customer experience work on the business side, act as a customer for the personalization/innovation work with the Marketing team
- Act as the point person with the Ops team to understand customer experience gaps, impacts of those gaps and determine how we prioritize improvement and investment efforts as it pertains to our operations (e.g., payment methodologies, application enhancements, CRM tools, etc.)
- Set the strategy for renewal, retention, engagement and cross-sell efforts. This includes developing a view on customer profitability and developing a targeting strategy that enables others to execute on strategy
- Drive and utilize analysis from the CVM team to generate insights into opportunities and gaps within the customer base. Use those insights and trends to inform strategy and action that is then provided to other teams
- Engage across the enterprise on customer-impacting issues and work with Market Managers and local market teams to provide direction from the IFP side on resolutions and identifying all customer considerations
- Partner with Risk and Marketing to help define and evaluate efficacy of onboarding and other engagement tools
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Global Customer Manager Resume Examples & Samples
- Strategic customer engagement & planning
- Relationship & opportunity development
- Preparing, winning & implementing the deal
- Service management & account maintenance
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Regional MNC Customer Manager Resume Examples & Samples
- Create competitive advantage for customers demonstrating value of DHL by adopting a consultative selling approach
- Maximize customer penetration to grow share of wallet
- Cross selling with all DHL business units
- Identify, build, and manage relationships with key decision-makers within assigned accounts to ensure development of long-term business partnerships
- Lead and manage customer presentations and proposals selling solutions and managing customer expectations
- Identify and foster relationships with potential new regional and global MNC customers
- Create (for Americas-led customers) and support (for non-Americas-led customers) “Battle Plans” in collaboration with other regions
- Develop customer as per development strategy outlined in “Battle Plan” in close collaboration with other regions’ RCMs
- Functionally lead and direct regional and country resources to identify and develop opportunities
- Maximize profitability on incremental and new revenue by developing individual customer pricing strategies in conjunction with customer pricing team
- Collaborate with other business units to develop Express Americas revenue
- Monitor the account performance in close cooperation with MNC Sales Support teams
- Manage 10 to 15 MNC customers at regional level
- Manage, maintain and improve the customers’ profitability
- Develop and implement the account strategy with account owner
- Create, manage and grow the sales pipeline
- Achieve agreed revenue and profit targets
- Monitor financial health of accounts and take steps to assure profitability
- Work within specified personal cost budget
- Manage the matrix and direct country sales staff assigned to MNC customers
- This role is based in Mexico City, MX
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Regional Customer Manager Resume Examples & Samples
- Develop up to 20 accounts at regional level which comprises revenue potential validation, customer development plan, cross-BU offering and business won
- Coordinate & align activity cross-regionally and cross-BU
- Own and manage sales pipelines and identify opportunities for cross-BU collaboration
- Create a competitive advantage for the customer by selling service and price for value
- Build executive relationships within the Industry Accounts
- Lead and manage customer presentations and proposals, ensure there is common understanding of service expectations and solutions, both with the customer and DHL BU's, countries, and regions
- Develop and keep current an appropriate regional/country account strategy and business plan in line with country-level business requirements to achieve profitable revenue growth
- Lead and manage the development of business acquisition projects to deliver targeted revenue and profitability levels in line with plans
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Customer Manager Resume Examples & Samples
- Execute proactive customer reviews with every assigned account to assess overall customer health, system utilization, current goals, value opportunities and customer churn threats
- Document unique customer success stories and best practices
- Thoroughly capture key account activities, including review notes, customer retention efforts, action list management, new customer onboarding and customer escalations
- Facilitate meetings over the phone and in person between customer and internal partners
- Clear written and verbal communication with all external and internal stakeholders
- Provide assistance on issue escalations and ensure that there has been proper handoff and resolution
- Take actions leading to the increase of the client’s Net Promoter Score (NPS)
- Bachelor’s Degree; in lieu of a Bachelor’s Degree, or 4 years’ experience in a related professional capacity may be substituted
- Demonstrated ability to manage technical and/or customer escalations from start to conclusion
- Excellent written and verbal business communication abilities, to a wide range of audiences
- Willingness to act as an advocate on behalf of customer accounts
- Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment
- Multi-lingual is a plus, French/English/Spanish
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Customer Manager, South Saudi Natioanl Resume Examples & Samples
- Degree qualification preferably in business administration, marketing or similar disciplines
- 5 to 7 years sales management experience with FMCG Company or distributor. Will have the flexibility to adapt to local customs and be able to modify FMCG / multinational methods to local environment
- Proficiency in English
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Regional Customer Manager Resume Examples & Samples
- Experience in developing relationships with key national and regional customers utilizing business partnerships
- Experience in working within a blue chip fast-moving CPG company
- Highly skilled in developing sales presentations utilizing fact based data including IRI
- An impeccable track record of delivering extraordinary business results
- Strong joint business planning and category management skills
- Excellent track record of working within a cross-functional matrix organization, including support of Supply Chain, Marketing, Category Management, and Finance
- Strong financial acumen
- Entrepreneurial in approach but strategically mindful
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Key Client Customer Manager Resume Examples & Samples
- Develop and execute the strategy for the Key Client on a global scale, ensuring buy-in and understanding from all relevant stakeholders
- Long-term strategic account planning in cooperation with Regional Account Managers and local Sales Representatives
- Coordinate and execute the Client’s global contract and incentive programs. Follow through on performance
- Articulate the Key Client’s E2E Value Proposition and promote the value of the Maersk Line Key Client Programme to stakeholders at different levels within the Client’s organization
- Work in tandem with the Global Care Business Partner to continuously improve the Key Client’s experience and ensure a global uniform execution of the Client’s Value Proposition
- Continuously evaluate the Client’s business portfolio and orchestrate growth aspirations, including annual target setting
- Business Planning and development of solutions for the Key Client
- Build barriers to exit by driving key joint initiatives
- Facilitate cross-regional and cross-functional cooperation. Share best practices amongst the global Key Client Team
- Engage the C level (internal and external) in value co-creation
- Continuously assess and build opportunity pipeline
- Build a deep understanding of Client needs and translate to business opportunities
- Involve and on-board the Key Client to initiatives and projects
- Provide Ease of Business to customers, and achieve excellent levels of Customer Satisfaction
- Create an environment of innovation and rapid response to client’s needs based on a deep awareness of their business from both a tactical and strategic perspective
- Prepare reports and analysis for key client’s performance, to support business delivery in line with Maersk Line KCM execution plan
- Share best practice across Key Client Teams and Local sales organization
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Client Customer Manager Resume Examples & Samples
- Increase sales, market share and profit by calling on senior retail management with retails (i.e. District Managers and Market Managers)
- Serve as the subject matter expert and advocate for specifically the client brand category product lines
- Provide field training support and expertise
- Expand customer relationships beyond normal day-to-day contacts
- Achieve competitively superior in-store presence in the assigned markets
- Collaborate with Retail Business Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.)
- Effectively use knowledge of customer, market and principal—involve marketing, technology and administrative resources to accomplish objectives
- Provide information on local competitive activity, customer feedback/needs, and market place successes in order to identify similar client/customer opportunities
- Complete special projects as requested
- Bachelor Degree or equivalent work experience; Bachelor Degree preferred
- 1+ years of relevant experience within Consumer Packaged Goods (CPG) experience preferred
- Comprehensive understanding of the marketplace and strong communication skills
- Strong sales presentation, resilience, determination and flexibility
- Expertise in Microsoft software: PowerPoint, Excel, Word and Outlook and thorough knowledge of web based applications
- Must have excellent presentation and communication skills
- Must be able to handle multiple projects simultaneously
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I.T Services Customer Manager Resume Examples & Samples
- The delivery of all initiatives within a client organization and to ensure that the client's needs are satisfied through providing specific deliverables related to our services SLAs
- This individual is expected to spend 75% of their time consulting with customer organizations to identify and solve business problems through efficient use of NTT services and offerings, and the remaining 25% resolving operational issues and customer escalations
- Proven track record of consistently meeting or exceeding goals – growing and expanding existing customer relationships and delivering add-on business, revenue expansion, and managing P&Ls
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Field Customer Manager Resume Examples & Samples
- Provision of on-site Physical Implementation support
- Providing feedback into design teams to help ensure IP performs to the expected standard
- Creation and delivery of training
- Pre-sales benchmarking assistance
- 15+ years hands-on synthesis and layout experience using market leading tools, preferably DC, ICC, ICC2 or Genus and Innovus
- Extensive experience with running physically aware Synthesis using either DCT or DCG
- Understanding of basic DFT methodologies including Test Compression and BIST
- Leader, able to motivate reports and communicate effectively to senior management
- Some experience in Static Timing Analysis in Primetime
- Proficient in VHDL with some HDL design experience
- Hierarchical synthesis flows
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Key Customer Manager, Cardiovascular Kent Resume Examples & Samples
- To drive sales growth, market access, and advocate development, within priority accounts in order to achieve defined sales targets while meeting the needs of key customers through win-win partnerships
- Demonstrated experience of success in key account management and selling to NHS customers at varying levels
- Experience in developing and implementing tactical customer plans
- Evidence of Pathway mapping for each targeted account across primary and secondary care
- Experience of achieving results as part of a cross-functional and / or JV team
- Knowledge of account management skills and practices
- Knowledge of the pharmaceutical industry and relevant therapeutic areas
- Understanding of health economics and cost-effectiveness data
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Customer Manager Resume Examples & Samples
- Expected to spend 75% of time focused on account growth and innovation, the remaining 25% split between directing account activities and Service Delivery
- Overall ownership of assigned customer relationship(s), negotiates and owns the customer contract (non-government)
- Ensures contractual expectations are met and exceeded
- Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures, sets strategy within sphere of responsibility and contributes to long-term strategy of overall business unit
- Provides input to the hiring, staffing and maintaining of a diverse and effective workforce, responsible for career development/planning, performance and pay discussions of account based associates
- Accountable for all phases of account expansion and delivery of low to moderately complex solutions and expansion / growth; owns large engagement(s) with annual revenue generation of up to $5M.-
- Engagements are typically local or limited regional operations that may include some limited global elements in service operations; typically, customer team of less than 100
- Advanced knowledge of finance, contract management, customer relationships, people management, project management and relevant industry information
- P&L experience
- Undergraduate degree and 8-10 years relevant experience or Graduate degree and 6-8 years relevant experience
- 10+ years of relevant experience or equivalent combination of education and work experience. (Like to see experience in infrastructure and applications managed services accounts experience, Global Delivery experience with onsite and offshore models, experience in managing remote teams.)
- CXO relationship experience at CIO, CEO, COO, CFO level is a MUST
- 6+ years managerial/leadership experience- 5+ years experience in a Health Plan environment
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Regional Customer Manager M/F Resume Examples & Samples
- Market Watch
- Technical knowledge on Faurecia Interiors Products and Technology, Ability to learn and to explain technological contents,
- Ability to work in a matrix organization,
- International mindset,
- Autonomous (can perform with minimum direct supervision),
- Leadership skills,
- Analysis skills to identify & assess issues (segmentation, benchmarking, costing…),
- Results orientation with strong written and oral communications skills,
- Commercial sensibility, Customer oriented, Business oriented,
- Easy communication
- Technical or/and Business education: equivalent to Master's degree in Engineering or Business Administration
- Minimum 5 years of experience in automotive industry and operational management
- English mandatory
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Customer Manager Resume Examples & Samples
- Demonstrated success in high-level customer management, including developing account strategies, representing customer needs and translating needs into effective solutions
- Strong ability to think strategically and proactively solve problems, including making timely and effective decisions in complex and ambiguous situations
- Understanding of the Defense/Security/Aerospace market sector (desired) and the EMS industry (required)
- Knowledge of business finance and experience developing and applying cost models
- The ability to influence and lead without formal authority
- A proven ability to influence others, including relationship building, conflict resolution and negotiation skills, as well as overall leadership competencies
- Self-motivated with the ability to follow through on assignments with little to no supervision
- A minimum of a Bachelor's degree is required for this position; an MBA or similar post-graduate degree is preferred
- Professional experience of 8 years is required for this position, assuming education requirements are met. Equivalent industry experience of 5 or more years is required
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Key Customer Manager Resume Examples & Samples
- Bachelor's degree (B.A.) or equivalent from four-year college or university; 7-11 months related experience and/or training; or equivalent combination of education and experience and 7-11 months’ management experience
- Must have excellent interpersonal and communication skills. Ability to multi-task and perform functions under pressure is required
- The employee must be able to travel as needed and be on call 24/7, as required, to meet the needs of the assigned customer
- Must be proficient in the use of general office equipment, computer and various software applications
- Must be willing to relocate to Wilkes Barre, PA
- 2-5 years of experience of operations or sales experience in the transportation industry
- Experience in the creation of strategic transportation solutions
- Demonstrated creativity in solving problems
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Customer Manager Resume Examples & Samples
- 3+ years business experience in Healthcare, Pharmaceutical, Account/Client Management, Finance, Distribution
- Advanced organization skills
- Moderate skills in Microsoft Excel, and PowerPoint
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Regional Customer Manager Resume Examples & Samples
- Lead the geographic profitable development of CSI Automotive customers
- Position DHL as a strategic business partner within these customers’ supply chains
- Deliver agreed programs through a team drawn from across other DHL Business Units
- Manage, control, and develop all activities with customers on behalf of DHL Business Unit in accordance with DHL group strategy
- Manage account and be responsive to customer and DHL needs by with accurate and timely information sharing and timely closure of all commercial items and deadlines
- Effective communicate customers' strategies, Pipelines, areas of up front invest to CEO levels within DHL to ensure timely support when needed to ongoing develop the account
- Chart strategic and tactical direction across AP for assigned customers to achieve short, medium and long term revenue and profitability targets
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Channel & Customer Manager Resume Examples & Samples
- Results driven/achievement focused:Keeps end goal in mind at all times. Strong focus on business outcomes, gap closure etc. Takes decisions in ambiguous circumstances
- Delivers through empowerment: Encourages ownership to resolve issues where they are happening. Holds others and organization accountable for delivery
- Strategic Agility: Articulate and able to create breakthrough strategies and plans and adapt brand strategies into channel and customer strategies in a simple and actionable way
- Entrepreneurship and Experimentation:Leads/takes action as if it was own business. Leverages digital technologies to simplify work and improve communication
- Organizational agility:Develops and leverages strong internal and external networks effective at stakeholder management & strategic influencing
- Digital connected world:Understands the path to purchase and embeds connected world framework into strategies and priorities
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Aftermarket Customer Manager Resume Examples & Samples
- Compliance with established Crane Co. and Aerospace Group Instruction System (AGIS) business processes and for driving common processes and procedures utilizing standard work and lean office tools
- Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
- Contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; monitors contract performance to assure compliance
- Forecast sales rates and determines anticipated demand; coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements
- Maintains responsibility for tracking and recovering all customer claims; facilitates efficient communication and mediates customer disputes
- Contributes positively as a team member with the OEM team and Finance to develop and execute acceptable business cases and winning strategies for new business
- Acts effectively as a customer champion and advocate; understands and communicates current and future customer needs and expectations; establishes and maintains strong relationships at all levels within the customer organization
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Channel & Customer Manager Resume Examples & Samples
- Key liaison between Customer Development and Brand/Supply Chain/Finance
- Lead development & deployment of the trade category toolkit (TCT)/6 P’s
- 5-7 years relevant experience in customer development. Headquarter, sales planning, or trade marketing experience required
- Excellent communication and relationship building skills, strong attention to detail, proficient in analytics, ability to coordinate across various functions, and ability to manage and prioritize actions across multiple brands/customers
- Proven ability to influence others and take a stand
- Candidate should exemplify Standards of Leadership – bias for action, accountability, consumer/customer focus, growth mindset, building talent and teams
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Regional Customer Manager Resume Examples & Samples
- Drive and develop existing business and new business in North East Region
- Preferred qualifications
- BS/BA college preferred
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Customer Manager Resume Examples & Samples
- The Rolls-Royce Civil Aerospace team is seeking a talented individual to help drive and develop our long-term market position in India
- Reporting to the VP Customer, the Customer Manager – India, will have day-to-day responsibility for implementing the Civil Aerospace India strategy, as well establishing long-term relationships at multiple levels within the airlines and relevant government bodies
- The role will also be expected to work closely with the in-country Rolls-Royce Group team in aligning activities and leveraging the overall country presence
- Whilst initially focused on India, the role has potential to grow scope to incorporate South Asia. It is likely that the scope of responsibility will grow from a predominant Business Development / Sales role today, to broader Operational responsibilities in the future
- Should have Engineering or Business related degree to MSc / MBA level
- Should have more than 5years working in the aerospace industry, ideally within an airline
- Should have more than 5years in Marketing, Business Development, Pre-Sales or Sales type roles
- Has been involved in complex / high-technology environments
- Has managed senior level engagement
- Has demonstrable capability implementing strategy, programme management experience would be advantageous
- Has demonstrated the ability to operate with ambiguity but with structure
- Political savviness
- Relationship building and sustainment
- Commercial and financial acumen
- Dealing with ambiguity
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Customer Manager Resume Examples & Samples
- Customer Account Strategy: Create a working account plan which includes TCAR analysis and strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing and engineering). Successfully execute these plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction
- Internal / External Relationships: Build and develop multi-level relationships, including executive level, with external and internal customers. Partner with other key Plexus functions (e.g. Operations and Engineering) in furthering the customer relationship
- Business Reviews: Lead a multi-level customer business review and measurement process that ensures engagement at all levels and consistency with our global processes
- Business Solutions: Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Be fully conversant and intimate with the customer business model, competition, market and needs
- Financial Performance: Establish clearly defined financial objectives within the relationship and partner with Manufacturing and Engineering to meet/exceed these targets. These objects should address gross margin, ROIC, working capital, inventory management, etc. Proactively manage the customer P&L to meet/exceed these objectives
- Forecasting: Communicate with customers to ensure that the forecasts they receive are timely, accurate and consistent with the pricing model
- Contracts: Lead negotiations with customers for pricing and/or contractual changes and ensure that both Plexus and the customer are compliant with existing Manufacturing and Engineering contractual agreements
- Inventory: Closely monitor obsolete, slow moving, and excess inventory (OIX) levels and negotiate ways to reduce and/or eliminate OIX inventory with the customers
- Customer Visit Planning: Lead Plexus customer site visit planning and drive the Plexus Manufacturing and Engineering sites with preparing for these visits in ways consistent with the Customer Care Guidelines. Ensure that meeting goals are communicated to the appropriate people prior to the meeting
- Customer Visit Execution: Own the agenda during customer visits and ensure that the meeting is progressing in such a way as to ensure that the meeting's objectives and goals are being met. Following the meeting, must ensure that meeting notes, actions, and next steps are communicated and executed per the expectations set in the meeting
- Project Management: Monitor ongoing Plexus led projects and intervene when appropriate to ensure that the customer and Plexus are aligned. Proactively communicate status to internal and external customers as appropriate
- Request for Quotes: Lead Plexus's response to Requests for Quotations (RFQ's) from customers by entering the appropriate information into Plexus's quote tracking tool, participating in meetings, and ensuring Plexus's and the customer's actions are closed as expected. Lead and communicate quotation strategy and ensure that all internal teams are aligned with objectives of the RFQ
- LI-JB1
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Key Customer Manager Resume Examples & Samples
- Drives the promotion of pharmaceutical product(s) to healthcare professionals to achieve sales target
- Continuously absorb, interpret and deliver complex clinical data
- Through use of the BMS structured sales process, is considered an expert in using Value Selling model to communicate compelling and persuasive proposals
- Demonstrates high awareness of performance versus KPIs
- Current UK driving licence (or equivalent)
- Degree educated (or equivalent)
- Computer literate – proficient in Word, Excel, Email, Internet and ability to pick up new in-house systems
- ABPI qualification
- Demonstrated success of Pharmaceutical sales
- Demonstrated Understanding of the UK healthcare system and Pharmaceutical industry
- Proven track record of Key Account Management
- Living on or near territory
- Experience of the relevant therapeutic area
- Previous Healthcare Management or Market Access experience
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Customer Manager Resume Examples & Samples
- Represent PepsiCo's North American Nutrition products (Quaker, Gatorade, Tropicana and etc) on the Lucky's business
- Position must reside in Northern CA and work in the Pleasanton, CA West Region office 2 days per week
- Train and support a Sales Associate that also calls on the Lucky's business
- Build on and enhance strategic customer relationships ranging from the departments leads to the Director of Merchandising and Operations
- Bachelor's Degree or equivalent work experience; MBA preferred
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Customer Manager Resume Examples & Samples
- Represent PepsiCo's Quaker Foods and Snacks Portfolio of Brands for Demoulas based in Boston, MA
- Position is located in Boston or surrounding area
- Build on and enhance strategic customer relationships ranging from the department Category Managers/buyers to the President
- Lead Annual Operating Plan & Forecast process, collaborating with Finance, Business Units and Field Sales Strategy Managers
- Location Boston,MA or surrounding areas**
- Ability to travel 15% of the time
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Business Customer Manager Currys PC World Resume Examples & Samples
- Work as part of the store leadership team to develop an environment in store for business to business to thrive through both inbound customers walking into store and outbound activity via the Business Account Managers
- Deliver incremental growth by establishing the PC World Business and Carphone Warehouse Business propositions within a defined catchment area
- Be responsible for the recruitment, deployment, development, coaching and engaging of the team to deliver performance improvement and maximum business results
- Deliver engaging and motivational team briefings to gain 100% colleague participation across the store
- A good level of ability to influence the wider Store Leadership team to create an environment for success across the store while building and maintaining working relationships with a wide group of internal and external stakeholders
- A good level of knowledge of the PC World Business proposition as well as the wider Dixons Carphone proposition
- An excellent range of customer service and administrative skills as well as a basic knowledge of processes used throughout PC World Business and the ability to correctly reference and apply process documentation
- A good level of knowledge across IT products and services as well as infrastructure, communications, consumer electronics and domestic appliances
- An expert level of ability to identify commercial opportunities to improve process or proposition
- An excellent level of effective communication skills – engaging and motivational leader together with coaching and motivation skills to change behaviours
- Proven experience over a minimum of two years successfully managing team of direct reports to a high level of performance in a sales environment
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Customer Manager Resume Examples & Samples
- Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost
- Develop a Customer Business Plan that will deliver the principals’ business priorities
- Personally call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results
- Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earnings, etc.). Oversee all manufacturers’ expenditures at the customer
- Achieve competitively superior in-store presence in the assigned stores. Personally call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer
- Pro-actively communicate with key principals
- Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.)
- Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology and administration)
- Pro-actively share information and customer/principal information with other team members to build organization capacity
- Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems
- Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business
- Bachelor of Arts Degree or equivalent work experience
- A minimum of six months of relevant experience in retail (CPG industry), marketing, space management and/or resets. Sales administration or finance experience preferred
- Expertise in Microsoft software: PowerPoint, Excel, Word and Outlook and thorough knowledge of web based applications. Must have excellent presentation and communication skills. Must be able to handle multiple projects simultaneously
- This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position
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Customer Manager Resume Examples & Samples
- Secure and maintain world class customer relationships, leading to increased customer satisfaction and renewal of service contracts
- Be the customer’s primary contact for commercial and contractual issues in Vestas when a turbine is under an operation and maintenance (O&M) contract
- Support Customer Support Engineers in resolving customer issues, providing contractual and commercial support
- Act as counterpart to customer’s Asset Manager
- Own the contract; making sure that Vestas deliver according to the contract and contracts are renewed
- Ensure contracts are performing financially to budget, challenging the operations teams to maximize availability and minimize costs. Liaise with customers to ensure all contract fees are paid on time
- Be part of relevant Key Account cross functional team as necessary
- Sales of aftermarket services
